system
angry: I was on hold with the cable company, kept getting transferred, then hung up on. They make me so mad!
human
I hate having to call the cable company. They always make me so mad!
human
Yes, the cable company is infuriating. Do they eventually help you though?
human
Nope. That's the worst part. I kept getting transferred, then got disconnected. They're the worst!
human
That's awful.  That definitely is the worst.  Maybe it's time to change companies.