<human>: Could you distill the essence of the text into 1-3 sentences?

RANT INCOMING - Ok so I have owned my home for 10 months now. Everything is fantastic with my home, I love it. But my mortgage is through Wells Fargo and I have come to absolutely despise them. For the first several months making payments online was easy enough. Then they changed their login policy to add security questions that ask about property I've lived at, cars I've owned, etc etc EVERY single time you log in.Well, one time logging in I was asked about a car that I owned in the past that was turquoise and learned it was classified as green.. I chose blue..Screw me, right? So I get locked out and now they will not allow me to log in to my account. I've called numerous times, spoken to various people, and all they tell can tell me is to visit a bank location or pay over the phone. Well their nearest bank location is over an hour away and I cannot make it during open business hours. And to make a monthly payment over the phone they charge 20 effing dollars!! 

I am just so frustrated at how this company operates I am ready to move my loan to another bank to not have to put up with them.  I'm not even going to rant about how difficult it was getting approved because they didn't understand how my checks are escrowed from working in a school system and thought I made way less money than I actually do..  I also own a car through Wells that I would be willing to refinance if I could just to spite them. So, when is the soonest I could switch banks?
<bot>: Wells Fargo sucks at banking and their website logic is seriously flawed. Have had enough and want to refinance with different bank.