<human>: Can you condense the text into three sentences or less?

Back in January I got a parking ticket from the great city of Philadelphia (I was born and raised in the suburbs). I got a ticket for parking legally along a curb within a shopping center parking lot. I should not have been issued a ticket, but that is besides the point. I sent in my dispute stating my claim. I received a letter saying they have received my dispute and are looking into it. Last week I received a violation saying I have not "made payment or properly contested" the parking ticket, so a fine of $20 was being issued on top of my ticket. So, I call the ticket office, and I am told that if I do not hear an outcome within 30 days of receiving their letter, then it is my responsibility to call them to update me status of my dispute. I have since called them and they have put my dispute back on hold, but with the added $20 on the total fine. 
Is this just me, or does this whole process seem absolutely ridiculous?
<bot>: Issued a ticket. Sent in a dispute. Now it is my job to call in every 30 days to check in on my dispute.