<human>: I'm a 20 year old interning a call center in as side job in college. We do first level tech support and password resets for a corporation.

I just want to say that every time I get a customer on the line that is patient, calm and understanding, I go out of my way to do everything to get them help. For example, I'll try to give their tickets priority, I'll try and speak with coworkers or my manager, or I'll try to find a solution for them in between calls.

However, when you treat me like crap (Yelling at me because outlook had a fatal error twice in two weeks) and tell me I don't know what I'm doing (I'm first level tech support and I'm not even in the same state, nor do I have remote access to your computer), then I am not going to be able to provide you the best service. I'll be flustered and confused, and simply try and get your case into the bottom of the queue as quickly as possible, probably without as much information as it could have.

Can you condense the text into a few key points?
<bot>: Be nice to people in call centers and you'll get great service. If you're a jerk, we probably won't be able to help you as much as you'd like.