<human>: Almost a month ago, I purchased quite a few airsoft guns from [this] retailer.  I have bought from them before, and I have not had one problem.  However, this time, I received my order, and one gun was missing the clip to hold the airsoft BBs.  Furthermore, two guns didn't ship because they were out of stock, but the receipt said I would be refunded for them.

I emailed them, saying I was missing the clip and I asked when I would get my refund.  Well, half a month later, I hadn't received a response or a refund.  I emailed again, still no response.  What would you recommend I do Reddit?

Can you give me a shortened version of the text?
<bot>: A company sent me my order missing a piece and promised a refund.  Two emails and no responses later, I have not been refunded.