<human>: Can you condense the text into three sentences or less?

My wife has student loans. She recently went back to school, which means her loan payments should have briefly ended. However, she woke up the other day to see that the company withdrew money. She called them and was told that her school didn't tell them that she's a student again, so they continued to withdraw money. She called the school and, since we're in Boston and have had THREE blizzards back-to-back (with another tomorrow!), the school extended their add/drop period and haven't sent out letters regarding in-school deferment to loan companies yet.

The loan company told my wife to dispute the charge with the bank, the bank told my wife that she couldn't dispute it because she previously authorized the loan company to withdraw the money. However, the loan company says they can't issue a refund and my wife's college says that either the bank OR the loan company should give her a refund since she was a full-time student as of 1/20 and her loans should have been deferred for February.

This is inanely confusing. What the heck should we do?
<bot>: Wife's college didn't tell loan company she's full-time student, she got charged, nobody wants to give a refund.