<human>: Hello! Pretty sure the answer to my question is no, but I thought I'd check just to make sure. In the housing agreement I signed, it says "UTILITIES: 
The University shall provide all utilities including but not limited to ... basic cable and data network connection." 

So I know they are obligated to provide our apartment with internet, but are they obligated to provide internet that *actually works*? There are three different school networks we can connect to, as well as the WiFi broadcast by my roommate's router, and all of them have the same problems - speeds often slow to a crawl for hours (and by crawl, I mean 3+ minutes to load a google search), and the network often drops the connection   internet in my apartment. 

We've talked to IT multiple times about this, and they just tell us it's something normal that happens during peak usage hours (nope, this happens to us during every part of the day), or that it's just my device (nope, we have 4 laptops, 4 phones, a tablet and an Xbox between us). They won't escalate my complaint or send someone out. 

Is there some way I can compel my university to either fix this issue? Or maybe let me get my own internet through another service provider? Or are they fulfilling their obligation by providing internet that only works some of the time? I want to be able to reliably do my homework in my own home without the internet cutting out. 

I'm guessing the answer is no to both counts, but I thought it'd be worth an ask. Thanks for reading :)

Can you succinctly summarize the text in 1-3 sentences?
<bot>: What are my options when my apartment's internet connection, which is mentioned in my lease, is unreliable to the point of interfering with its use on a daily basis?