<human>: Can you give me a shortened version of the text?

I ordered a multi-pack of toner cartridges for my laser printer from InkGrabber.com (It cost $179.99). I ordered it on the 9/28/11 and called to check on the order on 10/5/11. 

I was told by InkGrabber that it had been delivered on 10/3/11, but I never received the package. Then I was told to wait 8 business days for UPS to process a claim or something like that.

I called (InkGrabber) 10/14/11 and was told I needed to wait for paperwork to be processed (some time around the 19th). I called back on the 19th and was told I'd be shipped a new package since the claim cleared and UPS was refunding InkGrabber the money.

I asked for a tracking number and was told I'd be called back. Never got a call so I called them and was told to wait for the check from UPS to clear. (by InkGrabber)

10/29/11 was told I would not get a refund or another package because the package had supposedly been delivered. (according to InkGrabber)

11/1/11, InkGrabber called to verify my address to ship me the package, and then immediately called back to tell me they weren't sending it.

Then I filed a dispute with my Credit Card company, and when I called UPS they told me they had refunded InkGrabber but could not provide me with proof of the refund.

I lost the dispute because InkGrabber has a delivery verification from UPS and UPS will not provide me with proof that InkGrabber has been refunded.

Even if InkGrabber did ship the package they have been paid twice (once by me, and once by UPS) for the same package. Does anybody know how I can get a refund or another package?
<bot>: Ordered a package and never got it. UPS refunded the company, but I never got a refund. What should I do?