<human>: Provide a brief overview of the text.

Sorry if this isn't he right sub, if not please point me to the correct one. 

Flying home to Australia after a 2 year VISA so this is not a cheap flight. We had more than enough for both of our tickets home in the account that the money was coming out of as I had just got my monthly pay, and the flights were booked online. This was last Sunday. The tickets said they were booked successfully and we thought nothing of it. 

Come the Monday and I go to use the same debit card that we used to book the flights and it was declined. Checked the account and it was ~£1200 in debit where it would normally say available funds.. Checked the transactions, only two lots of £585 flights, this looked normal, and didn't add up to what should have been the available funds. Called the bank, Barclays, they said that they could see it was charged twice, and one was sitting in pending transactions, but there was nothing they could do about it. Even though we were asked if we wanted overdraft on the account and we specifically said no.

Contacted Etihad on Tuesday under instruction from the bank and spoke to a guy who advised of the soft payment due to a glitch in their system and that it would be returned within 72 hours. Thursday comes, still nothing. Called them again, spoke to a different guy who apologised and said that it should have gone in but he's going to push it through to be completed ASAP (I know this probably doesn't mean much when it comes to this sort of thing though) and to check again in 72 hours. It is now Sunday and while there is a slight chance of it arriving Monday, I would like to know where I should go next to get this moving. Luckily we had just paid rent for the month so that is not a concern, but now we're having to eat and live far cheaper due to a mistake on our airlines behalf..

Thanks for any input!
<bot>: bought flights online, got charged twice(soft payment?) that put my account overdrawn. Told to wait 72 hours for it to return, one after the other. Now a week later, where to go now?