<human>: This just happened, and I had to compose myself before I could draft up this post.

I work for a distributor that prides itself on our level of customer service.  I received a message from a customer.  They gave us the wrong address to ship an order to.  I saw that the package was still intransit to the wrong address, so I knew that I would be able to have the carrier intercept the package, but I had to act quickly.

So, I contacted the carrier.  I give the carrier the tracking number, and the new correct address.  The carrier says that it will cost $36 to reroute the package.  That is fine, I tell them.  The customer really needs the parts.

Okey doke.  The change is made.  I send a message back to the customer that we were able to reroute the package.  This whole transaction took about a half hour to complete.  I sit back for a moment and revel in my skills.

But.  Then.  Wait.  Hold on.  Did I have to go through all of that?

I check the value of the order.  The total value of the order is only $5.  And the part on the order is a part that we have thousands in stock.  For that low value, I could simply and literally have just shipped the order all over again to the correct location, for free, and just told the customer to forget about the original order.  It would have cost a lot less, and only taken 2 minutes to do.

To add more dismay, when I saw the new adjusted expected delivery date to the new corrected address, the customer would have gotten the parts sooner by a couple days if I had just entered a new order for them, instead of needlessly traversing the gauntlet that I decided to subject myself and my company to in modifying the already intransit order.

Can you condense the text into three sentences or less?
<bot>: If I had actually taken the easy way out, it would have been better in all facets of the issue.  Ugh.