<human>: I currently work at a third party cell phone kiosk selling AT&T, verizon, and sprint network phones. I sold my customer an iPhone 4s back in january along with the AppleCare protection. As a rule of trying to be a fair salesman I always save the customer information onto my phone with a picture in order to keep in contact with them. 
My customer is elderly and currently is a landlord. She went to one of her properties to change one of the locks and was robbed at gunpoint. The only thing taken was her cell phone.
Luckily she had her spare. But called AT&T and they shut off the service. Then she called the police. 
I know what youre thinking that it should've been the other way around. With the service off theres no way to locate the phone or remotely lock the phone unless it connects to wifi. 
She came to me to see what I can do but I couldnt do anything but print a copy of her contract and give her info for the police. And I sent her to the apple store to see if they could do anything. But they said no. Att said to replace the phone it would cost the full price (799.99) and I can't do anything that won't get me fired.
So my question is, is there anything I can do to help this sweet old lady?

Can you condense the text into three sentences or less?
<bot>: my customer got robbed, deactivated the iPhone service, no way to track it. No one will replace it for free