<human>: I work in a large corporation made of up many call centers, both outbound and inbound, around the country. Given the nature of call centers, we have a fair amount of turnover in the production environment. Many times people are terminated for lame, procedural things that add up over time after several offenses. Other people are just fucking retarded and can't follow simple rules like adults.

Usually when someone is let go they file for unemployment, like you do, and have to state their case for why they deserve benefits after being terminated. The company's duty is to counter that by proving that the individual violated policy enough times and after several instances of coaching to warrant the firing and thus, no benefits would be rendered.

As you can imagine, we get a vast array of hilarious and ridiculous excuses. Sometimes people claim there were issues with the workstations, phones, servers, whatever that caused them to fuck up severely. Usually I just scan through work order records and say "yes" or "no" but this time apparently some first hand testimony was needed on my part.

Anyway, the case needing my input was last (naturally) so I had to sit through every sob story and crying broke person on the docket. I feel for them because my girlfriend was laid off a year ago so we've been on a single income for some time now, it sucks and I get it. Even though I knew that I wasn't doing anything wrong or that compromised my morals but I still kind of felt like a heel even though I only had a hand in one of a dozen or so cases. 

What types of things do you have to do at work that make you feel kind of shitty even though it's not wrong or morally questionable?

Can you summarize the given text in a few sentences?
<bot>: I had to testify at an unemployment hearing to prevent someone from collecting unearned benefits. Although not wrong, I felt like a dick. Savvy?