<human>: My mother has a yahoo email account that she loves to use.  Usually, when a hack occurs it just sends out a few spam messages from that account.  Well, it did that too, but THIS time however it seems to have changed the security question and she does not even have access to the server on any device she logs in from.

We got the message saying along the lines of "We don't recognize this computer, answer this security question."  and it was a question we didn't recognize.  We answered incorrectly and now we're locked out for the next 12 hours.

We're also worried that since she gets a lot of emails from her banking and financial accounts that it could get into that private information.

Any advice, Redditors?

Give me the gist of the text in a nutshell
<bot>: Mom's Yahoo Mail account is hacked.  It sent spams and she is also locked out of her account.  What should we do?