<human>: Seriously.

I understand you've been doing business with us for 20 years. 

No, you cannot use your credit card on a $1.63 charge. No, I still can't sell you that product over the phone. No, we don't care that you found that item $4.00 cheaper on Amazon; buy it online. No, you can't step behind the counter. No, you cannot talk to the business owner whenever it suits your fancy. No, you can't return that product you bought last year without a valid receipt. No, it does not mean you get free delivery - nor does it mean it's ok not to tip the deliveryman. 

Fuck your sense of entitlement.

Can you give me the gist of the text in a nutshell?
<bot>: Support your neighborhood businesses and buy local. If you expect special treatment as a customer, be prepared to pay a special price. Information and expertise can save you money and headaches - they are not free.