<human>: Can you give me a shortened version of the text?

I am a subscriber to Time Warner for their broadband service. I recently upgraded my 7 Mb/s service to their 12 Mb/s over their online customer service. This was supposed to increase my monthly bill from $47 to $57. I had ran some various speed checks before I upgraded and retested after the upgrade had occurred. There was absolutely no difference in the speed. I was a little annoyed by this, but figured I give it a try for a month.

Fast-forward to yesterday and I receive my monthly bill for over $85. Seems they added "unreturned equipment fee". I call customer-service immediately. The a rep answers and says, "Yeah, I don't know why there. Oh, I see. I guess one of guys came and gave you a new modem and you didn't return the old one." Looking over at my modem to see it's the original and nothing has changed, I respond, "If your guys came and got my old modem, I am going to have to call the police for breaking into my apartment." The rep says, that it's probably a mistake and he would take the charge off. He puts me on hold for about 10 minutes and then hangs up on me.

Irate and hungry, I made dinner. I called back after my delicious meal and explained the situation to the new rep. She explains to me that it is a mistake and that she have taken care of. Being upset, I interject that she better take care of the mistake because between the last guy hanging up on me after telling my apartment was broken in to and the internet speed not changing after upgrading or I'll have to disconnect my service with Time Warner. I also reminded her that I wanted some sort of notification of the charge being taken off the bill, as she was unable to do so right then. 

Amy, the rep, promised to call me back the next night.

Oh, Amy! The love of my life, the fire of loins. She explained to me that she was sorry for happened and that I would be getting a new modem on Saturday and that my new monthly bill with the 12 Mb/s upgrade would be $40.

I don't know how I should feel about this.
<bot>: Crazy internet bill. Customer rep said my apartment was broken into. Amy called back. Now have 12 Mb/s for $40 a month vs my old 7 Mb/s for $47