<human>: I would appreciate any input as I'm at my wit's end with trying to get a copy of my transcript and I'm wondering what my legal rights are.  My apologies if this is long, I'm trying to be complete.  I am in the US.

*The Details:*
I am currently enrolled as an online undergraduate at a university in Utah.  Around the same time I started taking classes casually at that school before I was admitted, I took classes in American Sign Language at an Institute in NYC (where I reside).  The institute was affiliated with a state college in NY who grants college credits per course. 

Fast-forward to now: I applied for formal admission to my online university and need all of my transcripts.  I submitted the transcript request to the institute per their instructions in January, which said to allow 6-8 weeks for processing.  At 10 weeks, I followed up with an email and received no response.  I followed up again at 12 weeks, no response.  At 13 weeks, I called twice (their "office hours" are limited to only a couple hours per week) and left voicemails.  I finally received an email response to my original email apologizing, saying it would go out at the end of that week.  I followed up at the end of the following week and the week after when neither myself nor my school had received it.  I received no response.  At this point, I tried to contact the director of the school (it's a small institute and she is the only person "above" the instructor who processes the transcripts).  I have received no response to emails or voicemails.  

It has now been 17 weeks and I still have no transcript. I have tried contacting the credit-issuing college directly, but it seems they don't issue the credit until the institute gets a transcript request and provides the college directly with their academic records for the requesting student.  I'm at a loss because I need to transfer these credits in, and even more so, I'm worried that this will be a problem next year for my grad school applications as I could miss deadlines while they're waiting for all of my transcripts.

Can you provide a brief overview of the text?
<bot>: What are my legal rights to my academic records?  Are there any legal "next steps" I should be taking to force this school to send me and my university my records?