<human>: So a little background: my husband and I finally purchased our first house, complete with a mortgage and a specific plan to pay it off in less than ten years.  This all happened just last month by the way. 

Not one month in to our mortgage and we receive a letter stating it's already being transferred...and after a bit of research on this new servicer, we've discovered this particular company is pretty infamous for losing payments. Checks "never arrive," and their online debit system often makes the mistake of thinking a debited payment is coming from an account with "insufficient funds."  Furthermore this company appears to be a hole-in-the-wall company with a history of being completely unreachable by phone, even in cases of emergency.

So against our will we are being tossed over to what is essentially a pile of shit. I know I cannot stop this process...my original servicer is well within their rights to sell it. But are there any little-known laws or clauses that protect me from this new servicer's abusive habits? And are there any precautions I can take to ensure that in the LIKELY event these guys try to screw me over, I can protect myself preemptively? I plan to track my payment history like a hawk and have record for everything, but is there anything else I can do?

I am aware of the RESPA clause referring to a borrower's right to a qualified written request, but I'd like to know if there are any other steps I can take to deter this behavior as much as I can in the first place. These guys are clearly troublemakers and I'd like a little extra safety net if I can pull it off. 

Advice, both financial and legal, is greatly appreciated. If you think this question is more suited to r/legaladvice, let me know too.

Can you provide a brief overview of the text?
<bot>: Mortgage is being transferred to a servicer with history of fraudulent collecting practices, need tips on how to protect myself.