<human>: I'm working on paying a debt that was transferred from eastern state ct university to and outside collector, Windham professionals. First of all these people are fucking dicks on the phone. That said, for the past month I have asked them 3 times for a printout of all the payments I've made thus far. I've gotten nothing. Second of all my ct state tax return was taken by the state, in order to be applied towards my debt at eastern. I called eastern a month ago and asked how this process works. They said that they get the "tax return check" and then notify the collector(Windham professionals). So far no one I've contacted has any trace of this money ($690). I'm pissed and really frustrated. Can anyone help?

Can you condense the text into a few key points?
<bot>: My state tax return was taken to be applied to a school debt, being handled through a debt collector. Neither the school nor debt collector have a trace. What do I do?