<human>: I recently purchased a home in an area with no cell phone service and (originally) only Verizon DSL available for internet service.  The seller was kind enough to have his Verizon Phone and DSL services simply transferred into my name under a new account.  I retained his old phone number and basically shifted everything into a new account where I was the only account holder.

On Saturday, 9/5, I was watching Netflix until about 8 pm and then I lost connection.  The area is prone to momentary power/service loss, so I figured I would give it the night to resolve itself.  Sunday, 9/6, morning I realized that DSL service had not been restored.  I drove into town, called Verizon and found out that my account had been closed Saturday morning at 9:27 am (I was not awake at 9:27 Saturday morning).

Verizon would not let me reinstate the account and said that I would need to process a new order for the DSL line.

The next week, on Tuesday, 9/15, the individual who sold me the house told me that he was still being billed for the phone number so he called to cancel HIS service since he was no longer using it.

So, I was paying ~$65 a month for phone/DSL service and he was being charged ~$12 a month for the same phone line, which he rightfully called to complain/cancel.  This, in turn, cancelled my account as well.

Verizon recently (on Monday, 9/21) informed me that the next person waiting for a DSL line was contacted, picked up the line and now I am unable to order new DSL service, leaving me without internet services until mid October when Comcast enables their cable lines.

I reported what I could to the Better Business Bureau, but I don't think that will really help my situation.  Any advice would be greatly appreciated.

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<bot>: My Verizon phone and DSL service was cancelled by someone who is not the account owner and DSL is no longer available for my home; there are currently no other options for internet services.