<human>: Ok so I read about [this customer care experience] and after reading some of the positive comments about replacing Kindles and other products my husband decided to call them about his son's broken Kindle. He broke it 3 months after purchase by accidentally leaning on it while it was on his bed. We called in and they said that "accidents" weren't covered under the warranty and said they would charge us $70 to replace it. We forked out the money that time for it. Well, a few months later his 1 1/2 year old little sister leaned on it while climbing up on his bed when he wasn't in there and it cracked the screen once again. We never called in about it because we didn't have the money to replace it again. So today when we called we were given the same treatment as well as being told the product is now out of warranty so we would have to pay $65 for a replacement this time. Even after telling them we had heard of other people in the same situation getting a free replacement.

So reddit, what companies have you heard have good customer support, give you a bad experience?

Give me the gist of the text in a nutshell
<bot>: Amazon wanted to charge me for a Kindle replacement a 2nd time when they give them to others free under the same situation.