<human>: Hi reddit; The reason I ask this question is because I got an email today from my manager about something I greatly fucked up on. I work in retail sales and after the sale, about a week later, our customers receive phone calls about the experience they had in store. The results come in batches, and up until this point I had always done relatively well. Minimum standards for the calls are a 91% positive score and I was sitting at a 95% average. However, in todays batch I got 2 horrible calls. Like, below 50% horrible. Why? I have absolutely no idea. I have a routine I do with every customer and I didn't change that routine at all- the results came as a massive surprise to me.

Now the big concern is these surveys mean a lot. The business I work for is a 3rd party dealer for a national company, and the money the dealer receives from that company is determined by the average survey score for customer service. My 2 bad score put us below the minimum standard and could potentially cost my company thousands of dollars. Obviously this is very shitty news for me.

Now, I love my job. I'd like to think I'm good at my job and that I have a good relationship with my manager. He's a fair guy, and working for him to this point has been a pleasure to say the least. But I've clearly put him in a tough spot- he answers for my mistakes to his superiors. If I don't handle this well on Monday morning, I feel that my job may be at stake.  

So I come to you, the retail managers of the internet. If you had an employee in my position, what are the things you'd look for as an immediate response? I know that I'm willing to change whatever needs to be changed to prevent poor results in the future, but I fear just saying that will come across as lip service. I don't want him to think I'm just grasping at straws saying what needs to be said to save my own ass- I genuinely want to improve and be successful in my position.

Can you summarize the given text in a few sentences?
<bot>: Retail managers of reddit, if one of your employees fucked up in a big way after a generally positive previous relationship, what would you want to see from that employee in response to the mistake?