<human>: About 3 months ago I got a call that my grandfather would be dead within 48 hours.  I immediately took the day off work and drove to the hospital he was at.  Long story short, my grandmother is prone to exaggerate, and he's fine.  But I thought he was dying, and I stupidly took the toll road.  In the Dallas area, they have no way to pay at the toolbooth, you just run it basically, and if you don't have a toll tag, you get an invoice in the mail, about 50% higher than toll tag rates.  I just got a letter stating that I failed to pay my first invoice, and they were charging me the toll of $3.03, and a $10 dollar late fee.  I never got the first letter, I live out in the country a bit, and mail gets misdelivered here and there.  I wrote them an e-mail explaining I never got the bill, and could they waive the fee as my circumstance, and I would gladly pay what I owe.

This is what infuriates me.  They sent me a reply saying they would waive it if I buy a toll tag, costing $20 bucks, and then not only will they waive it, but reduce my toll to the tag rate of $2.02.  So only if I pay them more money will they waive my fine.  I feel that borders on extortion.  Might just be me.  They say they don't waive late fees under any circumstance, and their proof I received my first bill is their record that they printed it.  

Is there anything I can do but suck it up and pay a 333% fine?  I've asked for a supervisor, but I'm sure they'll just e-mail me back saying no.

Can you summarize the given text in a few sentences?
<bot>: Getting a fine equivalent to 333% of the original fee.  Will waive if I pay for another more expensive service.  Feel extorted.