<human>: Nobody here really cares, but I'm happy and want to share a good experience I had with my bank today.

Like an idiot, I tried to pay myself from my checking account to paypal via debit card to cover the cost of a motorcycle I just bought.  I thought I could save myself the time/hassle of waiting for the money to transfer, which takes days.  After doing the transfer, I realized paypal is charging me several hundred dollars in processing fees.   I immediately "refunded" the charge back to my bank account....  

Apparently a hold gets placed and takes up to 3 days to fall off, making thousands of dollars inaccessible to me in my bank account.   I called HSBC, got through to a rep in a matter of minutes...  She told me they can waive the hold if PayPal will give them the authorization code.  She conference calls Paypal with me on the phone, helps me jump through the hurdles, and then waits patiently as we wait for a PayPal rep.    

Apparently, I had to have my bank card with me for the PayPal rep to look up the transaction (paypal transaction ID's must be worthless)..  I didn't have my card, and they both waited as my wife drove 10 minutes to the house to read me the 4 digits off the card.    Now HSBC is waiving the hold, and I'll have full access to funds in 20 minutes.

Can you give me a shortened version of the text?
<bot>: HSBC Rep waits on phone for 30 minutes as I navigate Paypal customer service so she can lift a hold on my account.  She could have said sorry, your SOL, but instead went the extra mile to satisfy a customer.