<human>: My first post!

So, It's Christmas day, my family is finally opening our much anticipated gifts. (We've always opened Xmas eve so there was more suspense this year!) 

My little brother opens his big ol' gift, it's a new laptop!!! Perfect entertainment to pass the extra time he has when he's working on camps in the middle of nowheres. 

Alas, all is not well. The laptop, fresh from it's factory sealed wrap  and box, has a crack on the screen. A crack that prevents it from displaying anything what-so-ever. 

Holiday celebration ends after new years, we all arrive at home. My Dad goes into Best Buy last week to see what they will do to replace/fix it. I'm told some snooty young guy in his taunting blue polo and Khakis basically tells my Dad they'll do nothing and he's *$#'ed. 

There's a few Best Buys in town and I'm going with him in a couple days to try another. 

**Reddit**, if anyone can give me an edge it's you! What can we say/do/demand... that will help us get justice?

Summarize the given text in a few sentences.
<bot>: Brother opens laptop for Christmas, BROKEN! :( One Best Buy stores refuses to replace it, going to another soon and need Reddit's advice on how to get justice!