<human>:  How do I handle an aggressive customer in a polite manner?
<bot>: To handle an aggressive customer in a polite manner, it is important to remain calm and listen to the customer's concerns. Try to empathize with the customer and understand their feelings. Show respect to the customer's feelings by using a friendly and welcoming tone even in difficult situations. If possible, provide solutions to the customer to resolve their issues and try to be accommodating. Above all, maintaining a professional yet assertive attitude can help de-escalate the situation.