<human>:  How does the concept of 'machine learning' predict human behavior?
<bot>: Machine learning is a subset of artificial intelligence that gives computers the ability to learn from data without being explicitly programmed. By using machine learning algorithms, computers can identify patterns in data and use that information to develop models which can then be used to predict human behavior. For example, machine learning techniques can be used to process data from customer interactions to predict when a customer is likely to act in a certain way, or to discover trends or correlations in large datasets. Ultimately, machine learning can be used to predict human behavior by getting the computer to learn from the data it analyzes and provide insights into behavior that wasn't directly observable.