<human>: I recently purchased an AtmosRAW vaporizer for ~$190 and was extremely disappointed when it arrived.  I found that the vaporizer does not vaporize weed, it uses combustion!  If I wanted to smoke, I wouldn't have bought a vaporizer.  I called customer service and talked to a representative.  I told her my issue.  First, she said that she could replace my model.  I told her I don't want another one (I read that the AtmosRAW really just doesn't make vapor).  She then told me I cannot get a refund.  I told her I wanted to talk to a supervisor,  was put on hold, then told I would be called later.  It's been hours and I havent heard from them.  
I don't know what to do.  I have asthma and I cannot smoke, so I can't even use the AtmosRAW.  I deserve a refund, as either 1. they sold me a defective product, or 2. they falsely advertise their product as a vaporizer.  Help please.

Can you succinctly summarize the text in 1-3 sentences?
<bot>: I bought a vaporizer from AtmosRAW and wanted to return it.  I was treated poorly by customer service and cannot get a refund.