<human>: Can you succinctly summarize the text in 1-3 sentences?

Recently I ordered a "New" AV Receiver from Discounts Jungle (via Amazon) and I loved the product. Now it has been almost 50 days of me owning it and I just bought a subwoofer. When I went to plug the subwoofer into the input on the back of the receiver I noticed that the RCA input had a broken pin from a RCA cable stuck inside. I have never used the subwoofer input so I know that this "new" receiver I bought has been used. It is past the 30 day replacement period and now I have a previously used receiver and now I cant use my subwoofer because the previous owners broke a RCA pin inside the input. After emailing the company they requested that I call them, so I did. After my first call they said "we will replace the product if you pay both shipping to and from our location." This shipping would cost me around $60 and I refused, they told me "we will call you back". 24 hours later and no response so I called them; now they agreed to pay shipping to me but I would still need to pay shipping to them. I refused because I believe that when a company makes a mistake the customer should not be penalized for the error!

Here is a quote from my conversation with customer support- 

Me: "It would be cheaper for me to drive to radioshack, buy a replacement part, and install it myself."

Customer Support Supervisor: "Then you should do that. Have a nice day."
<bot>: DiscountsJungle sells you used products, labels them as new, and then makes you pay shipping to fix it.