<human>: A couple of weeks ago my  iphone data stopped working. A very helpful agent logged my issue after much trouble shooting. Days later I called back for an update and the new agent tried to tell me the tower was down in *(named a different city than I was in)*. 

Ten days later when the issue was resolved I called back to get a refund for the time I did not have service, I was told I was not eligible for any refund because I still had 151mb, I could still use the allowance for the rest of the month. No credit for 10 days without service. They repeatedly denied me my refund. Total amount I was requesting for refund? **$10**.

Can you provide a brief overview of the text?
<bot>: My cell company refused to refund me a measly $10 for 10 days of no service after trying to tell me it was because a cell tower was down in a different city..