<human>: Can you give me the gist of the text in a nutshell?

I make a point to use someone's name in conversation when I am talking to them, if it can be used in a manner that doesn't sound forced.  For example, at the end of a conversation where they have helped me with a question I might say, "Thanks, [NAME HERE]."

I also make a point to remember people's names if I am a regular at any particular business or organization.  To me, it makes a point to deal with someone as a human being and not just some kind of servant.  I think far too many people who work customer service-type jobs get overlooked or just flat out treated with disrespect.

However, back in the day when I worked various customer service jobs, it *did* bother me when someone would use my name in an overly forced or obviously snarky manner.  i.e. Once when I was dealing with a video rental customer who was unhappy that we were out of a particular title, I asked if I could help them find an alternate movie to rent.  They replied with an exaggerated, "I don't know, SILVERLADDER.  Is that exactly the same as what I was trying to rent, SILVERLADDER?"
<bot>: Those in customer service/retail: do you like it or dislike it if someone makes a point to use/remember your name in dealing with you?  Or are you indifferent about it?