<human>: Can you condense the text into a few key points?

All I can say is I hate my life and I am currently waiting for whatever kind of unholy shitstorm that is going to come down from this. I work for a bank as a platform representative. Friday night it usually ends up slowing down so I don't have a lot of customer interactions going on. So, running out of people to text and things to poke at on my phone, I pull up le Reddit on the work PC. Reading through my subs I get to r/TIFU. So I start popping one up after the next, after the next. Great. Just avoid the NSFW ones as usual and life will be fine. 

Yeah, no. Eventually land on [this] one.

Customer calls up and I answer, it's a woman who is trying to explain to me frantically how she's lost her debit card and doesn't know what to do. For whatever reason, my eyes do not decide to stop reading, and sure enough, I reach HAGABADLA and for whatever unholy reason, the gods felt that at this moment this was to be the funniest thing in the world to me that a person could say and I burst out laughing on the phone... Now let me tell you, this woman was not too pleased to say the least. After a bit of her yelling at me about the seriousness of the situation she's in and really letting the bank itself have it, she asks for my name, my manager's name, and her contact. I give her all that and the worst part is we unfortunately have to report these complaints ourselves and escalate based on things said and how upset the customer was, especially if it could not be resolved at the point of contact. If they find out we haven't documented it but knew about the complaint, it's doubly worse.

So here I am, on what I assume will be my last time on reddit at work for a while, awaiting the doom to come down most likely Monday from our escalations department and my branch manager.
<bot>: If you read hagabadla at work while talking on the phone to a distressed customer, you're going to laugh and have a bad time.