<human>: Can you succinctly summarize the text in 1-3 sentences?

I bought a Nook SimpleTouch in late August.  3 weeks after getting it (when I really got around to start using it), I noticed how buggy it was — having to restart 3 or 4 times in an evening.  I tried to exchange it at the store where I bought it, but they refused and offered to trade me for a refurbished unit less than a month after buying it brand new.  When I refused that, I was told to call 1-800-THE-BOOK.

Barnes & Noble asks for credit card numbers, and I am not of the mind to give mine out to just anyone after having a card number stolen.  Long and short, they agreed to send me a new Nook but warned that I'd be charged if my Nook wasn't returned to them within 14 days of receiving the replacement.  I agreed.

A month and a half went by with no Nook, so I emailed B&N service about this, explaining that the service has been so poor following the sale that I'd rather cut my losses and not be a Barnes & Noble customer anymore.  I got a response over email and talked to reps on the phone and eventually, they agreed to RMA my device and said that they'd hoped this resolution would heal my opinion of Barnes & Noble.

On Tuesday, I got a replacement Nook.  I don't even want to take it out of the box and use it because I don't want to deal with their inferior products or inferior service.  I don't mean to be a jerk to them, but I keep asking for the empathy to try to do right by their customers.

Their customer service is understanding enough, but they do not seem empowered to do much of anything.
<bot>: Almost 4 months after getting a buggy Nook that Barnes & Noble didn't exchange until this week, they refuse to give the refund that had been agreed to.