<human>: Can you summarize the given text in a few sentences?

So I'm curious if my situation applies to file for Loss of Use.

my vehicle was hit on 1/8/15 by a city vehicle while I was at work.  I called their claims department that night to get the ball rolling.  It took their insurance company (Liberty Mutual) until 1/12/15 to contact me back.  When I spoke to the adjuster on what was needed to get a rental set up they told me "Call Enterprise and have them direct bill us".  I followed that advice and was informed that Enterprise has to have a reservation set up via the insurance company.  

A back and forth continues between Liberty Mutual, myself, and Enterprise - eventually Enterprise said they'd take the reins on getting everything set up for me.

Finally as of 1/21/15 I had a reservation in the system and was able to get a vehicle.  

There was a 13 day period that I was without a vehicle.  I spoke to a senior clams adjuster from Liberty Mutual and he suggested that I can probably get Loss of Use depending on the state I live in (Virginia).

Now i'm being told that because they did eventually get me a vehicle I do not qualify.
<bot>: Car got hit, took 13 days to get a rental, was told I could get Loss of Use.. now i'm being told otherwise.