<human>:  What are the best strategies/tactics for dealing with difficult customers?
<bot>: The best strategies for dealing with difficult customers include listening to their concerns, remaining professional, expressing empathy, staying calm, focusing on solutions rather than assigning blame, and speaking in a clear and concise manner. It is also important to set boundaries and remain firm, while maintaining a respectful attitude and providing clear reasoning for decisions. If necessary, it may be helpful to escalate to a supervisor or manager and utilize any available resources as needed.