<human>: Can you give me a shortened version of the text?

So my dad has a newer HP laptop which has McAfee's "total protection" antivirus suite on it. The other day he got two trojans, which systematically targetted his icons, and core files. (Two weeks prior to this, McAfee tried to raise his rates without his permission. He called, and got it switched back, and not three days later got the viruses...) When he called McAfee about the viruses, they referred him to a tech guy in India who set up a link to his computer and was able to remove the viruses. The tech guy told my dad that "websites such as Facebook.com and reddit.com are full of viruses that 'ride the stream' onto your computer at any time" He then informed my dad after the cleaning had been done that it would be $90.00! My dad paid it and then called this morning to get a refund back. After talking with 10 different representatives, he has still yet to speak to the person he needs to address the refund. Reddit.. is McAfee a completely bogus company? what experiences have you had with anti-virus programs?
<bot>: McAfee tricks people into its services which don't work, raises fees, and uses scare tactics to get customers. also, bad customer service.