<human>: So, I work for a small company as a customer service representative. We only deal business to business, and never deal with the public. We never make sales calls to the general public.

Today, I received a call from a lady who had apparently received a call from us demanding to know who we were and what we wanted. I tried to explain to her what we do, but she would have none of it. She then began demanding to know how we got her number. I ended up hanging up on her because I couldn't get a word in edgewise, and she was clearly insane.

She then called back, so I transferred her to the owner of the company and she gave him the same spiel, but this time adding the caveat that she was a security officer at a bank. Being a little less prickly than me, he calmly explained to her that it was just a misdial, and told her to have a nice day.

Fast forward a half an hour, I pick up a call from a lady claiming to be the phone company, and she was collecting information for someone filing a claim against us. So I prodded for a little more information, and told her I knew who she was calling about. This is when I made the mistake of saying "Yeah, she called in earlier and she was very rude and kind of mean to us."

Fur flies. "I am the one who called you! I was not rude or mean!" At this point, I just kind of lost it. Words were exchanged (no vulgarities from my end), she told me that we would hear from her attorney, and she called me an asshole.

Immediately after she hangs up, the phone rings again, and I quote:
"I just spoke with you a moment ago, and I just want to let you know that I am a security officer, and I am calling the police and reporting you. Have a nice day."

The police still have not shown up.

Can you summarize the given text in a few sentences?
<bot>: may or may not have dialed a wrong number, lady calls back, threatens legal action, tells me she will call the police.