<human>: Can you provide a brief rundown of the text in within 3 sentences?

I work at a battery store, and a customer and her fully capable, teenage son came in with a 2ish year old Blackberry.  They didn't have a battery for it, so it seemed as though they were going to buy a battery for it to put it to use.  She said the reason they wanted a battery was because her son (again, fully capable of explaining this himself, but must've been very uncomfortable) wanted to use a keyboard rather than his iphone.  Long story short, they didn't get the battery because she said it would be too difficult for her son to get used to such an old phone...  All I could do was shake my head...after they had left of course.  So reddit, what are your personal first world problem stories?
<bot>: Woman said that it would be too difficult for her teenage son to get used to using a blackberry rather than an iphone because it is such an old type of phone.