<human>: I ordered from 1800flowers on the 14th for flowers to be delivered to my grandmother for her birthday today. I received an email confirmation saying that they authorized Paypal for the charge and that the flowers would be delivered today, 1/16/15. Tonight, after hearing that my grandmother never received them, I called 1800flowers to find out why. They offered no reason whatsoever as to why the order was cancelled but "Lauren" in the payment verification department wanted to make it seem like it was the customer's fault even though 1800flowers are the ones that cancelled the order without giving a notification or an explanation. Not only that, she never apologized for the cancellation either. She was very rude to me and said that they do not give notifications of cancellations (is that true?). After speaking with her for enough time I said I wanted to speak with someone else but she told me that if she transfers me to someone else that they'll transfer me right back to her. I told her I wanted to speak with someone else anyway so she transferred me to a woman who transferred me to a voicemail box that was completely full. This was after 26 minutes of wasted time. All in all, my grandmother never received a gift for her birthday all because of 1800flowers' lack of communication… and I'm still waiting for my pending payment to go back into my account. I also recorded the entire conversation.

Can you condense the text into three sentences or less?
<bot>: Ordered from 1800flowers. No delivery. Called to find out why. Order cancelled without notification. No apology issued.