<human>: So a few months ago, I took my car (A 2012 Camaro) to a Firestone to get the oil changed. Somehow they jacked up the oil change and as a result my engine leaked all the oil out and it seized. It's completely toast now. The dealership where it's at right now said that they're going to have replace the entire engine. 
Naturally, the second I found out what happened I went to the Firestone and told them what happened and that I wanted them to pay for the repairs. They agreed to send a corporate rep out to inspect the damage and they'll get back to me. That was almost a month ago. 

Now let's fast forward to today. The rep finally got around to inspecting the damage last monday, but he or she hasn't told me what's going to happen. I was told that they would get back to me on Wednesday, which came and went with no word from them. I tried calling them on Friday but the number they gave me was disconnected. So I physically went to the store today and started demanding answers. We managed to get the number thing ironed out at least and in the process found out that the lady who's handling my claim won't be in until Wednesday. 

Now here, /r/legaladvice, is where you come in. I am getting a distinct impression that Firestone is dragging their feet in this. My patience is rapidly fading and what's replacing it is pure frustration and anger. I have 3 questions(I'm in Georgia): 

1) Is there a way to legally expedite this WITHOUT going to a small claims court? 

2) Should I have to file a lawsuit, how good of a case do you think I have?

3) I've been using a rental car while Firestone's been up to their shenanigans. Rentals aren't cheap. Can I get them to reimburse me for that too?

Can you give me a shortened version of the text?
<bot>: Firestone messed up my  car, I'm trying to get them to pay for it but they're dragging their feet. So I'm considering legal action.