<human>: So, I won't get into why I did not prosecute my relative for the stolen money (it has been paid back by him), but originally, what happened was that the bank called me to say that over a period of time, money was being taken out of my account, and when they investigated, they discovered that my cousin had been using uber, phone topups and food delivery in a city miles away where he lives with my card details that he stole while he visited us another time before. At first the Bank thought I must have been trying to do a shady fraud scheme, but they believed me when they realised that it was my cousin who had been stealing from me. The Bank left me with an ultimatum:

Prosecute or they will take the money.

After deciding that I did not want to prosecute, I urged the Bank (Barclays) to take out their money that was right there, right then, but they said it would be taken out within 7 days.

Over the span of a month, I called over three departments (the first one would forward me to the next and so fourth until I lost track) and they were not able to help regarding the money which should be taken out, as they were saying that the case had 'already been solved',likely because I did not prosecute, but what they didn't understand is that I didn't want anything to do with that reimbursement money that they said they would withdraw.

I haven't spent any of their money; I'm not stupid and getting into legal trouble now with a Bank would ruin me.

I stopped calling after that, since I was just in a cycle of getting redirected and redirected. This whole thing started in Late July, now it's September and their money is still in my account. What should I do?

Condense the text into a few key points
<bot>: The bank should have taken out reimbursement money from my account  about 2 months ago, but despite me calling them numerous times, they have yet to take it out. What should I do?