<human>: Tonight I noticed a new computer appeared as a shared computer on my network. I was unaware of this and it had a strange name. I then found out my mother had just purchased a new laptop. I googled the name of the shared computer and it looks like it's some sort of dance group based in my city.

Anyway, we concluded it was preowned - when my mother was buying it she was asking about that specifically and the salesperson didn't want to open it for her so that it would not be assumed to be an open box item if she didn't buy that exact item.

After further inspection, she was charged for a more expensive model (the model she was looking for) and so she paid for something she definitely didn't get.

We're going back tomorrow to return this thing, but what else can we get? My mother feels lied to and this seems pretty serious and somewhat deliberate. Future Shop employees, what can you normally do for customers in cases like these?

Can you condense the text into a few key points?
<bot>: My mother appears to have been swindled by Future Shop and I want to get the most out of this for her.