<human>: My boss has confrontation issues to say the least. He doesn't like to deal with anyone. I work for a newspaper and about a month ago our e-mail system was down. I told a client that. Policy says that it is the client's responsibility to ensure we have received something. He got a message from us explaining that we had e-mail trouble and to make sure their stuff was received. It wasn't. The next day they sent it and said it HAD to be in by Monday. It made it in Monday. Now the customer is claiming that Monday wasn't when they wanted it and they are not paying for it (even though I have the e-mail). Here's the problem; They are upset and have asked to speak to my superior three times. Each time, my boss isn't in his office, so I say he will call them. My boss refuses to. He says they know they have to pay it and that's that. Accounting is asking me to call the customer again (weekly till resolved) but when I call, they say, "Were not paying, let me talk to you supervisor".  If he is in his office, he is "busy", otherwise he won't call back. He has made a liar out of me to the customer and accounting thinks I am just lazy because I don't want to say "my boss won't call him". What's the professional thing to do?

Give me the gist of the text in a nutshell
<bot>: – My boss will not communicate with an irate customer. He has made a liar out of me to the customer and accounting thinks I am just lazy because I don't want to say "my boss won't call him".