<human>: I'm a fairly recent college grad who hasn't really had much luck figuring out what I wanted to do for a career. I have a B.S. in psychology, but I've decided to get into the IT field. I'm getting ready to take my A+ certification exam and I've spent a lot of time with computers so it's not all just memorization without skill.

That being said I really don't have any qualifications or experience in the IT industry aside from building my last 2 computers, multiple Windows installs on those machines, and I think I'm decent enough at troubleshooting problems. So how do I go about finding an entry level job in IT (low level help desk, PC tech, etc). There are only 2 or 3 PC repair shops in my area besides Best Buy and I know there are many companies around the area that have larger IT departments but I don't know how to go about calling one of these places up and convincing them that I would be a good candidate since I have no previous experience. I know that A+ will help, but I don't have it yet and I want to start looking for a job now rather than in a few weeks when I can finish the test.

So if there's anyone out there who works in IT could you give me some pointers on what I should say or include in my resume / cover letter to talk myself up? What are IT departments looking for other than people who aren't complete idiots? Is there anything else I should become familiar with beyond A+ to start out?

Summarize the given text in a few sentences.
<bot>: Working on my A+, what do I do or say to get an entry level IT job (help desk, PC Tech), what are they looking for?