<human>:  What are the trends in modern business retail and services?
<bot>: Recent trends in modern business retail and services include the use of e-commerce, mobile commerce, and data-driven marketing strategies. Companies are increasingly investing in online and virtual customer experiences, such as video conferencing and chatbot customer service. In addition, businesses are focusing more on sustainability practices and utilizing green technologies, as well as expanding into new markets with more personalized and localized offerings. Finally, businesses are making use of artificial intelligence, machine learning, and automation to provide customers with better customer service and personalized product recommendations.