<human>: Almost horror story for me.  (Shorter version) 

My girlfriend and I purchased a ~$400 32 inch LCD TV for my gf's parents from Best Buy two years ago. I believe the TV was on sale from 500 to 400. A fairly good deal. 

We buy the TV, load it up into the car and put it under the tree. Fast forward a day or two later, we decide to open the box and check the if the LCD TV. The TV was cracked... (cue dramatic music). We bring back the TV to return and well douche bag Best Buy didnt let us return it. We then speak with the manager, and he said that there is no evidence that it was the store's fault that it was broken and we cannot return it. 

Now... he offers us a different deal. 50% off ANY TV in the store. Meaning, we could of bought the $5000 TV for $2500. My girlfriend and I took a day to think about it, and we declined their offer and told him we didn't. Our rationale wasn't to make back our losses, but it wasn't right what Best Buy was doing. Instead, we just ask again ask for a new replacement of exactly the same TV.

Still nothing... well we made a facebook group, and a youtube video stating our case. Within our circle of friends and friend of friends, we got 500 views on the youtube video, and 250 members on our facebook group... still nothing.

We begin contacting local television stations telling them our case. We recieve some interest... however, my girlfriend's mom came to the rescue. My girlfriend's mom had got a hold of the district manager of Best Buy's number through a friend of hers (I don't want to say how). She had called that number every hour for 2 days straight. Finally the district manager gave in and just gave us a new TV. YAY!

Provide a brief overview of the text.
<bot>: Bought a cracked TV from Best Buy. After some FB groups, and youtube video best buy didn't budge. However, with some persistent from my gf's mom. We got a new TV that was not broken.