<human>: Okay, so this happened when I worked for Microsoft. I got a job at MS a couple years back, and this incident happened just last week. 

So I'm on the phone with this lady, let's call her Cathy. She calls tech support, and I get put on line to help her. She apparently can't turn on her computer, so I told her the power button was on the top-left corner of the PC. She told me again it wasn't working, so I told her that she needed to press it. She got mad at me for thinking she was dumb enough *not* to press the button, not that the computer wasn't working. So, I called in a friend/colleague (let's call him Albert) and we both got on the call. This is where I fucked up. I told him the story so far, but forgot to turn off my microphone. So when I told Albert the story, I may have exaggerated a bit. And then Albert called Cathy a bitch, which she apparently heard because after an inhuman squeal escaped the receiver, I figured that I forgot to press the mute button. And then she started bawling, saying that I would go to hell for calling her a bitch, even though I tried to explain that it was Albert. So, Albert now got me in trouble with my boss (let's call him Travis) after Cathy filed a complaint, and Travis now has me doing overtime to fix that mistake.

Provide a brief overview of the text.
<bot>: Got a tech support call from Cathy, forgot to mute the microphone, colleague dissed Cathy, I got in trouble. FML.