<human>: Hi,

Need some advice/info on disputing transactions from anyone with some knowledge about how these work. 

Here's a summary of what happened:

A few months ago, I purchased a new laptop. I wasn't sure about the purchase, so I made sure to purchase it from a website with a good return policy. After purchasing and deciding against it however, I was told that laptops were an exception to the return policy and the company would not guarantee a refund for the item. 

Since I purchased the laptop with a credit card, I started a dispute via my bank. The company responded and said that they *had* offered a full refund and had never received the item. My bank told me to send the item back to the company, and that my bank would continue the dispute.

Now that I've sent the item in, my bank is telling me that the issue will be decided by a third party, based solely on the documentation both myself and the company have already provided.

...

Can you give me the gist of the text in a nutshell?
<bot>: Company shady about whether they'll give me a full refund for laptop. Sent laptop back for full refund, at advice of bank dispute team. Apparently a third party decides who's right. Waiting to see what happens.