<human>: Provide a brief overview of the text.

This wasn't my grandmother, it was my Step dad's.

He just drove three hours to the nursing home where his grandmother was staying. He was informed when he got there that she had died three months ago. He was her only next-of-kin, and they've previously contacted him for incidents such as bumps, bruises, or accidents, so they definitely have his contact information.

My step father is a very religious man, and not being able to give his grandmother a funeral or even say goodbye is likely going to cause him a great deal of distress.

What can/should he do in this situation?

Ok, so I'm here for an update on this. 

First, I live in California, I'm visiting my family for the holidays.

Second, my stepdad is about 50, and falls asleep at the wheel on long drives unless someone goes with him - necessitating that at least two people take a day trip to visit his grandmother. 

Third, whoever mentioned it was correct; she was not able to use a telephone. She was slipping for a while, and we're not sure she'd have even understood that a voice out of a telephone was a person.

Finally, everything was resolved. It turns out that when the paperwork was originally filled out, my stepdad WAS listed as the person to contact in case of bumps, bruises, or anything like that, but it had an entirely different different place to put "In Case of Death, Call:" and when she checked in years ago, due to either personal error or just to have someone closer to her, a friend of hers that lived nearby and is similarly old, was listed in that spot. The friend was called when she died and informed, so they assumed she'd let everyone else know that needed to.
<bot>: It appears that the nursing home did nothing wrong, this situation was just a trail of fuckups. Thank you for the help.