<human>: I don't know where to ask this, but seems like this would be the best place since redditors here might have some experience with such a topic. Posted on [/r/askretail] as well on a different account.

A friend of mine lost her phone at the mall and we used her iPhone tracking app and it said it was at CottonOn. We look for it and closing time rolls around, we get kicked out, manager tells us that he will let us know if they find anything. 2 hours after closing, the tracking app notifies us that the phone has moved and that it was turned off after being moved as well. 

We believe one of the employees pocketed the phone and placed it in the back room and left after closing, which would explain why the phone was not ringing when we called it, as well as not making the alert sound from the tracking app.

  
  
What we have done:

*Left our information and description of the phone

*Filed a non-emergency police report

*Continuously tried tracking the phone

What we are going to do:

*Go to the the store tomorrow morning

*Talk to the manager and explain our situation

*Ask to see security videos

Is it even possible for us to look at such videos? I believe it would solve the entire issue as it could possibly show where the phone went. What should I bring up when talking to the manager? I have not really faced anything like this in my life and I have no idea how to properly approach this.

Can you succinctly summarize the text in 1-3 sentences?
<bot>: friend lost phone, have reason to believe that an employee pocketed it by tracking it with an app, want to ask to look at security videos, don't know exactly what to do