<human>: Can you give me a shortened version of the text?

Friend of mine at UCLA submitted her final, it was a paper/essay. Her professor lost it and refuses to listen to reason or accept that he lost the paper and gave her an F.
  
She also submitted an electronic copy a day before the due date, so there is a record of that. The professor refuses to use the electronic copy to give her a grade because he "doesn't have the time and is too busy." what kind of person does this shit?

Furthermore her councelor told her there is nothing to do but submit a petition for a late-drop. I told her to email the head of the deparment, but other than that what else can she do? 

I humbly ask the hive mind for help, this girl is one of the hardest working people I know, takes care of bills, works and goes to school, while getting straight A's. I love this girl like my little sister and I would go all out Dexter on this professor if he doesn't change her grade.
<bot>: professor lost my friend's final paper, refuses to accept it or grade her electronically submitted copy and gave her an F, what can we do.