<human>: My credit card would not swipe correctly at the time of pick up.  I asked the uhaul rep to please enter it manually or check to see if the card had been used to reserve the truck.  He was unable to do either so after a while my father in law offered to use his card to complete the rental.  I reluctantly agreed.  

At the drop off location, I asked told the uhaul rep my story and asked him to please finalize the charges for the rental on my card.  He said he was unable to do this and that you could only bill to the card presented at pick up. Wow.  okay.  I guess I will call customer service then. 

 I called customer service today and told the customer service agent my story and asked her to please make the situation right by billing the service to My credit card as I had requested all along the way.  She said she was unable to do this since the transaction was already completed and that you "couldn't reverse charges on a credit card once a transaction is done".  I said that crediting a card is a  common practice.  She said she still couldn't do it.  I asked to speak with her manager and she said no one was available but she could transfer me to a local office and asked what my zip code was.  What?

This email is my next step in trying to resolve this minor situation, which involves putting my purchase on my card instead of my father in law's card.  Shouldn't be a big deal.  I'm hoping whoever reads this can help me.  My father in law is in his 80's and just had surgery for his esophageal cancer.  He does not need to be paying for my uhaul rental.

Can you provide a brief overview of the text?
<bot>: My card wouldn't swipe on the machine at pickup, my father in law who just had cancer surgery ends up running his.  Three  different uhaul employees have been asked to put the charge on the right card.  Nope.