<human>: Can you provide a brief rundown of the text in within 3 sentences?

I work for a hotel and recently had a drunk guy cuss me out because he thought I was rude with him. He posted a review on tripadvisor.com blasting me personally ( He used my first name ) and my boss told me she would dispute it but its been almost 2 weeks and it is still online. I have a letter from a guest who witnessed this jerk cussing me out and commended me for how I handled the situation. So I have proof that this is a phony review. What is my first step to get this false review taken down.
<bot>: Guy posted a false statement on tripadvisor. How do I get it taken down. I have proof of the abuse I took from him and how well I handled the situation.