<human>: Give me the gist of the text in a nutshell

I realize there are negative stories for every company, but there are also positive ones, too.

For example: Alltel, US Bank, and Apple have all helped me to the point the story sticks in my head.

Alltel: Back when they were (a lot) larger and before smart phones evolved into whay they are today, I had a water damaged moto flip phone. It worked fine and all, but the software was out of date. So I bring it in and Alltel updates the software. The next day the phone kept shutting off and doing odd things. I brought the phone back in and explained I couldn't prove anything but that this phone worked properly the day before. I even brought a much older phone to activate because I didn't want to buy a new one. The sales rep went into the back room and came out with two brand new phones and asked me to choose one. He told me he would rather see a polite customer (this was around Christmas time) leave happy than Alltel make a few bucks.

US Bank: I sent a check via their online Bill Pay system. Accidentally selected the wrong account for the check to pull from, but never realized this. I get a call a few days later from my banker telling me that he allowed the check to clear (over draft was turned off), he refunded the over draft fee, and that I had a negative balance. This isn't something I expected from a bank, but it made my day and saved me a ton of money.

Apple: Some board in my iPhone 4S slowly started dying one day. The wifi would only work sometimes and the genius rep told me it would stop working all together soon. He offered the $200 replacement - I said no and left. Thanks to reddit, I knew to call "Customer Retention". Since the phone was only 39 days out of warranty, the rep said I could go into any Apple store and get a free replacement! They have also replaced the battery one my MBP before even though it isn't covered under the extended warranty.
<bot>: All three companies have helped me and I respect that. It may just have been the reps I was paired with, but these are feel-good stories to share.