<human>: Summarize the given text in a few sentences.

Hello all! I am stuck in a peculiar situation that is making my anger skyrocket and I am in need of help. I placed an order on A&F in early July. Their shipping method is having it shipped from their warehouse by Fed-Ex and then Fed-ex gives the package to USPS for delivery. The shipment tracking says that the package was delivered on July 13th. I ship my orders to my friend's apartment which has a doorman who signs for and holds on to all packages until they are retrieved by tenants. I call A&F and inform them that I have not received my package and they tell me that because I had a similar issue two years ago (I have problems having orders sent my address, which is why I ship them to my friend's) so they are not able to assist me in any way- no refunds, no reshipments. I call two other times, days apart from each other and and they both tell me that I am able to get refunded. It's been a week and no refund. I call today and they said that the shipping department closed the case and they will not refund me at all and said i pretty much have to eat the charges. I call usps and they have not found the package. $100 is a lot of money for me and I so rarely shop, and wanted something for my birthday. I feel a bit cheated and that there has to be a way for me to get refunded. Any advice on how to proceed? Thanks guys!
<bot>: Order from A&F never arrived, USPS can't find it, A&F not refunding me or assisting me in any way.How can I get refunded?