<human>: Condense the text into a few key points

So this past weekend was a gloomy one. There was a death in the family and so I was around a bunch of family members. Needless to say, there was a bunch of crying. As this crying was happening, I looked around and noticed that as people starting crying, someone else would go to them to try to help make them feel better. They would put their arms around them or give them a hug. What I was thinking though, was "what are they saying to them?" 

If you come across someone crying or upset, how do you talk to them and what can you say to them to make them feel better, regardless of why they're upset?
<bot>: How do you console someone when they're crying or upset besides just putting an arm around them or giving them a hug? What do you say to them?