<human>: Condense the text into a few key points

To start things off I went to check my bank account and noticed that there were 5 transactions from Xbox live that I know I didn't pay for. They have added up to be around $200. 

Rather bothered I called the support number from their website, and proceeded to wait on the phone for about 30 minutes before being put on  the line with a nasally sounding man who said he was sick. He put my through some questions before asking me what was wrong. I then told him what had happened. He told me he would have to fill out a UA. I was like lolwut. 

I was told that the UA would be an investigation of my account, and that it would take up to 25 days to complete! Which means I can't get on Xbox live or even use Netflix which I use almost every night after work. Along with this my account would be locked, and I wouldn't even be returned my money till after the investigation. I told him this was total bullshit, and he hung up on me. I was furious.

 I called back customer support, was put on hold for another 30 minutes, went through all the questions again because this lady wouldn't transfer me to the other guy. She told me all the same shit, and that even after the investigation they wouldn't give me all my money back in one lump. That over time they would repay me here and there. I think this is especially not cool and very wrong. 

My father says I should call my bank and get them to return my money back, which I think I will do. But still what xbox live is doing is ridiculous in my opinion. Has anyone else dealt with this kind of crap before?
<bot>: $200 dollars was stolen through xbox live, xbox live is putting me through hoops to get my money back.