<human>: Can you summarize the given text in a few sentences?

Hi reddit,

I had about $85 worth of points accumulated on Shoppers' Optimum card (loyalty program for Shopper's Drug Mart).  I don't know/remember how long or how much spending it took to accumulate it, but approximately a year.  Then, after saving all that, I lost the card.

I told the employees of the store I frequent, who told me to call their loyalty/customer service dept.  After being on hold several times (for over 20 minutes at a time), I decided to email them.  They emailed back a few days later, saying someone had spent the points, and there was nothing they could do.

In terms of timeline: the card was lost 2 weeks ago; and they told me today to basically "get lost, kid".

Any ideas on how to get them to give me back the points, even though someone else already spent them?
<bot>: someone else spent my reward points, store says "it's your fault, suck it up".  how do i get them to reconsider?