<human>: Can you condense the text into a few key points?

Hi there, I work for PetSmart Grooming and I am very passionate about animals, especially dogs. I have been getting this customer who comes in about every 6-8 months to get her dog groomed. His name is Sebastian and he's a cockapoo (mix breed of a cocker spaniel and a miniature poodle), and boy is he cute. Unfortunately Sebastian comes in a matted mess everytime and I have to shave him everywhere with a #10 blade. His coat literally comes off like a sweater. That's not the worse part, I deal with matted dogs everyday. But Sebastian ALWAYS gets hematomas on his ears. Which means, when I shave his ears with the #10 because they are matted, his ears bleed and he shakes his head and I sometimes get splattered with dog blood. I'll give him a break in the back or use a light scrunchie to keep his ears up if he's on the table... but it's just very sad and probably painful. My question is, what can I do about this? Can I call the SPCA or something?
<bot>: Dog comes in severely matted everytime. His ears get shaved and he develops hematomas everytime and bleeds. Can I call the SPCA?