<human>: Most of the time we complain about how bad companies treat us, or how crappy their products are. Here's something different.

This is my story:

I bought a Corsair case approximately a month ago, and I had noticed that they have released two mods for this case, one that upgrades the front panel connector to USB 3.0, and another that upgrades the hot swap bay from SATA-II to SATA-III. When I went to buy these from their website, they didn't provide shipping for my country. I tried to check local stores but no one seemed to have any in stock.

Having seen how difficult it would be to obtain these, I decided to contact them. I e-mailed them telling that I would like to buy these items, and asked them if they could add my country to the list of shipping addresses. They e-mailed and asked for my shipping address which I gladly provided. My expectation was that they would either add the country to the list, or tell me to select another country for shipping, and then they would manually modify the order.

None of my expectations/assumptions happened, instead I received an e-mail with an order number, saying that they have just shipped these items for free.

I think it's awesome that they did that, it would have cost me ~40-50gbp to get them (with P&P) and they saved me the trouble. Needless to say I have received the items, and they were sent by courier (most probably express).

Can you condense the text into a few key points?
<bot>: I bought a case, tried to buy upgrades from site but couldn't, e-mailed them, they shipped them for free.