<human>: So I am a student who bought a very expensive computer with a very expensive warranty to ensure that anything that ever went wrong could be easily fixed. Well my computer crapped out on me right before finals and I was sent a FedEx return box...well there are absolutely no FedExs for many, many miles and could not even mail in the computer until my spring semester ended.

After finally mailing it in and having it sent back, I learned that despite the fact that I had changed my address, the company had ordered it sent to my old dorm (only a few blocks away from my current residence). When I contacted FedEx, they told me that they were unable to change the address. So after going through two rude consultants, I finally reached the top tier of customer service and had my address changed.

I finally finished talking to this agent this morning and recieved my computer today. Faster than ever! Probably because they only installed the bare bones software. It was odd, but I could deal. Well I opted for several upgrades, including my light up keyboard. I was certain it was not there. I called the company and very aggressively told them my story and demanded a high authority agent, claiming I had been downgraded.

It was then that a cloud passed infront of the sun and I saw my keys were lit up... I had to appologize after nearly yelling at this guy. Probably one of the most embarassing things I've ever done.

Give me a shortened version of the text
<bot>: I called up my computer company very rudely, claiming they had downgraded my computer, immediately discovered I was totally wrong and had to appologize.