<human>:  How do you handle a difficult customer in a retail setting?
<bot>: When dealing with a difficult customer in a retail setting, it's important to remain calm, courteous, and professional. Make sure to clearly communicate expectations and listen carefully to the customer in order to fully understand their issues or concerns. If the customer appears to be angry or frustrated, take a moment to empathize and apologize for the situation. From there, seek to provide solutions that are mutually beneficial for the customer and your business. Be sure to thank the customer for their patronage and provide any follow-up or additional assistance, as warranted.