<human>: Can you condense the text into three sentences or less?

Posted this in a comment in another thread, was told it belongs here, which it does to be honest. This all happened today, about 7 hours ago now.

I called a customer that had phoned up to complain her delivery wasn't done today, that our drivers were lying to her and to us and that they had not bothered to go to her house,  to let her know that our delivery drivers had phoned her this morning to let her know it would be delivered between 10-11am, rung her when they were half an hour away, waited at her house for 15 minutes and took a picture of her front door and posted a letter through the letterbox, had indeed turned up at her house, and she needed to re-arrange delivery and pay a re-delivery charge.

She didn't answer so instead I left a message, then as I finished, rather than hang the phone up I pressed the hang up button and turned to my colleague to discuss how much of a bullshitter this customer was. After 15 seconds of discussing the incident with my colleague,  saying she was a liar and and how much she is trying to play us, and that I was really starting to get sick of her shit and wish she could be civil and not an arse,  I turned and realised the phone was still on the line in my hand. I panicked and hung up, immediately regretting my decision. I phoned back 4 times and there was no answer. I am now waiting to go into work tomorrow and get an angry phone call from this lady.

It is also worth mentioning that I am one of the store managers, so if she does call and wants to speak to a manager, i have to explain that I AM the manager.
<bot>: left message for customer, discussed how stupid she was at trying to play us and was trying to bullshit stuff for free like most customers with colleague while i was still leaving a message, hung up out of panic.