<human>: Can you provide a brief overview of the text?

So I got married last month and have been too lazy to go and get my social security card until now. I decided to go and get that done today. When I got there, there was a reception desk with no one there, so I stood around a bit, not sure about what to do. There were 2 windows open and people waiting, so clearly I should be able to get in line somehow. An old lady came up soon, followed by another woman. Old lady was sweet. Woman was not.  
Rude woman figures out we can check in at the kiosk and get a number, but she doesn't say anything to the two of us who got there first and just goes for it. Me and old lady see what's up. Old lady points out that I should have gonw first, and rude woman looks slightly ashamed, but what are you gonna do at this point?  I'm number 120, old lady is 121.
I get my ticket and then help the old lady because she was sweet, then I sit around on my phone and wait.  Eventually, rude woman's number is called. But wait! Security/receptionist guy says another guy needs to go ahead of her really quick, so she has to wait more. I smirk to myself.  
Another window suddenly calls "120!" Do I tell him that rude woman was 119 and skipped? Do I tell her to go ahead? Of course not. That's what you get for cutting. Bonus revenge: she also had to wait for old lady, when she got frustrated and started standing near the window.
<bot>: rude woman cuts in line, but I got to go ahead of her anyway and make her wait. Old lady that she also cut in front of also got to go when she should have.