τ-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge
Conversational agents are increasingly deployed in knowledge-intensive settings, where correct behavior depends on retrieving and applying domain-specific knowledge from large, proprietary, and unstructured corpora during live interactions with users. Yet most existing benchmarks evaluate retrieval or tool use independently of each other, creating a gap in realistic, fully agentic evaluation over unstructured data in long-horizon interactions. We introduce τ-Knowledge, an extension of τ-Bench for evaluating agents in environments where success depends on coordinating external, natural-language knowledge with tool outputs to produce verifiable, policy-compliant state changes. Our new domain, τ-Banking, models realistic fintech customer support workflows in which agents must navigate roughly 700 interconnected knowledge documents while executing tool-mediated account updates. Across embedding-based retrieval and terminal-based search, even frontier models with high reasoning budgets achieve only sim25.5% pass^1, with reliability degrading sharply over repeated trials. Agents struggle to retrieve the correct documents from densely interlinked knowledge bases and to reason accurately over complex internal policies. Overall, τ-Knowledge provides a realistic testbed for developing agents that integrate unstructured knowledge in human-facing deployments.
69a908c58b5b27c7ea9fa6ab
Quan Shi
69a908c58b5b27c7ea9fa6ac
Alexandra Zytek
69a908c58b5b27c7ea9fa6ad
Pedram Razavi
69a908c58b5b27c7ea9fa6ae
Karthik Narasimhan
69a908c58b5b27c7ea9fa6af
Victor Barres
τ-Knowledge: Evaluating Conversational Agents over Unstructured Knowledge
Conversational agents are increasingly deployed in knowledge-intensive settings, where correct behavior depends on retrieving and applying domain-specific knowledge from large, proprietary, and unstructured corpora during live interactions with users. Yet most existing benchmarks evaluate retrieval or tool use independently of each other, creating a gap in realistic, fully agentic evaluation over unstructured data in long-horizon interactions. We introduce τ-Knowledge, an extension of τ-Bench for evaluating agents in environments where success depends on coordinating external, natural-language knowledge with tool outputs to produce verifiable, policy-compliant state changes. Our new domain, τ-Banking, models realistic fintech customer support workflows in which agents must navigate roughly 700 interconnected knowledge documents while executing tool-mediated account updates. Across embedding-based retrieval and terminal-based search, even frontier models with high reasoning budgets achieve only sim25.5% pass^1, with reliability degrading sharply over repeated trials. Agents struggle to retrieve the correct documents from densely interlinked knowledge bases and to reason accurately over complex internal policies. Overall, τ-Knowledge provides a realistic testbed for developing agents that integrate unstructured knowledge in human-facing deployments.
τ-Knowledge extends τ-Bench to evaluate conversational agents in fintech customer support, requiring integration of external knowledge with tool outputs for verifiable state changes.
conversational agents knowledge-intensive settings retrieval tool use unstructured corpora long-horizon interactions embedding-based retrieval terminal-based search agent evaluation knowledge integration