SPILLage: Agentic Oversharing on the Web
LLM-powered agents are beginning to automate user's tasks across the open web, often with access to user resources such as emails and calendars. Unlike standard LLMs answering questions in a controlled ChatBot setting, web agents act "in the wild", interacting with third parties and leaving behind an action trace. Therefore, we ask the question: how do web agents handle user resources when accomplishing tasks on their behalf across live websites? In this paper, we formalize Natural Agentic Oversharing -- the unintentional disclosure of task-irrelevant user information through an agent trace of actions on the web. We introduce SPILLage, a framework that characterizes oversharing along two dimensions: channel (content vs. behavior) and directness (explicit vs. implicit). This taxonomy reveals a critical blind spot: while prior work focuses on text leakage, web agents also overshare behaviorally through clicks, scrolls, and navigation patterns that can be monitored. We benchmark 180 tasks on live e-commerce sites with ground-truth annotations separating task-relevant from task-irrelevant attributes. Across 1,080 runs spanning two agentic frameworks and three backbone LLMs, we demonstrate that oversharing is pervasive with behavioral oversharing dominates content oversharing by 5x. This effect persists -- and can even worsen -- under prompt-level mitigation. However, removing task-irrelevant information before execution improves task success by up to 17.9%, demonstrating that reducing oversharing improves task success. Our findings underscore that protecting privacy in web agents is a fundamental challenge, requiring a broader view of "output" that accounts for what agents do on the web, not just what they type. Our datasets and code are available at https://github.com/jrohsc/SPILLage.
69947c04d2ea89ac106cf9a9
Jaechul Roh
69947c04d2ea89ac106cf9aa
Eugene Bagdasarian
69947c04d2ea89ac106cf9ab
Hamed Haddadi
69947c04d2ea89ac106cf9ac
Ali Shahin Shamsabadi
SPILLage: Agentic Oversharing on the Web
LLM-powered agents are beginning to automate user's tasks across the open web, often with access to user resources such as emails and calendars. Unlike standard LLMs answering questions in a controlled ChatBot setting, web agents act "in the wild", interacting with third parties and leaving behind an action trace. Therefore, we ask the question: how do web agents handle user resources when accomplishing tasks on their behalf across live websites? In this paper, we formalize Natural Agentic Oversharing -- the unintentional disclosure of task-irrelevant user information through an agent trace of actions on the web. We introduce SPILLage, a framework that characterizes oversharing along two dimensions: channel (content vs. behavior) and directness (explicit vs. implicit). This taxonomy reveals a critical blind spot: while prior work focuses on text leakage, web agents also overshare behaviorally through clicks, scrolls, and navigation patterns that can be monitored. We benchmark 180 tasks on live e-commerce sites with ground-truth annotations separating task-relevant from task-irrelevant attributes. Across 1,080 runs spanning two agentic frameworks and three backbone LLMs, we demonstrate that oversharing is pervasive with behavioral oversharing dominates content oversharing by 5x. This effect persists -- and can even worsen -- under prompt-level mitigation. However, removing task-irrelevant information before execution improves task success by up to 17.9%, demonstrating that reducing oversharing improves task success. Our findings underscore that protecting privacy in web agents is a fundamental challenge, requiring a broader view of "output" that accounts for what agents do on the web, not just what they type. Our datasets and code are available at https://github.com/jrohsc/SPILLage.
Web agents inadvertently disclose user information through both content and behavioral traces, with behavioral oversharing being more prevalent than content oversharing, and this issue persists despite mitigation efforts.
web agents natural agentic oversharing SPILLage behavioral oversharing content oversharing task-irrelevant information prompt-level mitigation task success