Instruct: Classify the given online banking query into its corresponding intents.
Query: why and how soon do I have to have proof of identity to you?
How to verify my identity
Am I able to get this shipped to China?
how can i add money to my account if you don't accept cash
I would like my card activated.
will you be able to activate my card
i need help finding the auto top up option.
How to access my virtual card
Is it possible to cancel a transaction?
My ATM withdrawal was cancelled
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
How simple is it to transfer money into my account?
i used a check check yesterday to balance my account and it isn't showing up?
Is there a fee to get an actual card?
My top up is pending still
I was making a purchase and it was declined and I wanted to know why.
How can a payment be declined
I would like to activate my card.
Can it add money automatically while travelling
I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?
I want to create a new pin.
What is this fee showing up in my account for?
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
Is there a limit to how much I can top-up?
Why am I charged a fee for using my card on some purchases?
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?