Instruct: Classify the online banking query into its corresponding intent.
Query: I do not have the information to verify my identify.
I am having trouble to verify my identity
you got the exchange rate wrong for my cash withdrawal
When will I get my new card?
I lost my phone and need help so someone doesn't access my account.
Help me close my account.
What are the currency exchange fees?
How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.
I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?
Can I use a bank transfer to add money to my account?
I transferred money but the recipient does not see the funds in their account?
Where can virtual cards be ordered?
What is the greatest number of times that I can top-up?
Tell me about the card PIN?
Can I use my account without verifying identity?
Will I need a new card or can I put my old card back into the app?
How much do you charge for exchange rates?
I want to reactivate my card, I found it after thinking it was lost.
How do I get my card PIN?
I need to reset the passcode.
Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.
Can you show me how to verify the top-up card?
I don't know what my passcode is, can you help?
Is there a way to track my card?