Instruct: Given an online banking query, find the corresponding intent.
Query: A shop I go to didn't let me pay.
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
I am having problems with a top-up.
I need to update my address.
Why is there a verification to identity
My money didnt go through after I transferred.
Can I get a few more physical cards?
What are the currency exchange fees?
I can't figure out how to unblock my pin number. Can you help me?
Why is verification for my identity needed?
Why did my transfer get declined?
The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?
Where can I find a list of descriptions the disposable cards have?
I have a transaction showing up multiple times.
I had to pay money for paying with my card.
Transfer was declined, could not complete request.
I believe that my transfer hasn't gone through.
How long does a transfer take?
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
What is this withdrawal as I do not remember making it.
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?
When will I see my cash, since I already deposited my check?
I am unable to prove my identity
What is the source of the money in my account?
how do i get a pin for my card
Is there a reason why there is an extra £1 charge on my account?