Instruct: Classify the given online banking query into its corresponding intent.
Query: I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
Why does a top- up need to be verify?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
Why am I unable to verify my id?
There's a cash withdrawal I am certain I did not make
Help me please, I need to top up cash.
Do you have a children account available?
Do you charge anything for topping up?
What should I do if I see an unauthorized withdrawal on my statement?
I have been charged a fee for getting cash
what can I do if I got my American Express in Apple Bay but top up is not working?
can i deposit a check here?
Can I get some help activating my new card?
Help me unblock my account.  I entered the PIN wrong too many times.
I see a fee that I think was charged because I paid by card.
When I look at my statement there is an extra fee, that is for what?
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
Why was I charged extra on my app?
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
What's the closest place to withdraw money?
How do I perform identity checks?
help, I see money missing I didn't take out.
I couldnt transfer money from my account.
I withdrew $100 but only received $20
I lost my card n need a new one.
How do I top up by cheque?