Instruct: Classify the online banking query into its corresponding intent.
Query: Is it possible for me to set up separate accounts for my kids?
How old do you need to be to open an account?
I want to activate my card, how do I do it?
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
Is there a charge for getting cash?
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.
How do I start an exchange between GBP and AUD?
is there a way to change name?
I didn't receive the correct amount of cash when I exchanged it overseas.
I was issued a card about a week ago. why hasn't it come in yet?
Can I change my PIN if I want to?
Help! In the app there is a payment that I don't remember.
Why do you need all these details about my identity?
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?
Card payment was declined, do you know why?
I was overcharged an additional pound.
Am I able to return an item for a refund?
I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.
Why is the exchange rate different on my recent purchase?
How long does it take for a transfer to finish pending?
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
I am having problems with a top-up.
There is a strange card payment I don't recognise.
Do you give refunds?
I purchases several items today. Why are they still showing pending?
I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.