Instruct: Classify the given online banking query into its corresponding intents.
Query: Will this app allow me to exchange currencies?
Can I convert money into different currencies?
According to the app, I got cash from an ATM but I haven't made any transactions.
Is there a top charge for US cards?
I still haven't received my card after two weeks, is it lost?
My refund has not yet been credited on my statement
I transferred money and it didn't get there.
What can you tell me about the card PIN?
I asked for more cash than what was received
How come I can see an extra charge for my transfer?
How does it work when I transfer money into my account?
Is it really necessary to verify my Identity?
The ATM didn't give me the amount I asked for
Can I use my card anywhere?
My phone is at the hotel.  How can I use the app?
The wrong exchange rate was used for my cash withdrawal
Everytime I try to prove my identity it won't let me.
I need to transfer something from China, How long will it take?
Why is the transaction not posting?
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.
What is the maximum top up?
My source of funds require verification.
Am I limited to what ATM I can use my card?
How can I use my American Express to add money into my account?
How do I fill out the identity check?