Instruct: Classify the given online banking query into its corresponding intent.
Query: My card got charged twice for the same thing!
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
I didn't withdraw cash but I see that transaction on my app
I'm interested in learning more about disposable virtual cards.
My app says I withdraw money from my account from an ATM.
What do I do if someone used my card without my permission?
how do I speed up identity verification?
I lost my card, what do I do now?
I need to transfer money into my account, HOW?
What is needed for identity verification?
Are there any hidden extra fees for currency exchanges?
I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?
There are funds in my app that I did not receive.
cash and check deposit has not gone thru
My card is about to expire.  How do I get a new card?
how many days processing new card?
I see a direct debit transaction that I didn't make.
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
I can't seem to use my card. Can you help?
I think I was charged a different exchange rate than what was posted at the time.
Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.
How do I set my physical card PIN?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
Why is it required to verify my identity?
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?