Instruct: Given an online banking query, find the corresponding intents.
Query: what are the reasons why you would not be able to process a payment
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?
Why is my transfer pending when I already made it?
What fees do you charge for the standard card?
What do I do if I have been charged twice?
I need to change my address in the personal details.
How do I active this card?
which identity details are required
What is the extra €1 on my statement for?
What do I do if I have forgotten my passcode?
I was unable to transfer money from my account.
The exchange rate was wrong in the foreign country I got cash in.
How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
My card got stuck in an ATM.
Why is my money not in my account. I have already sent it out.
I was charged a fee for a transfer. Where did it come from?
I don't know what pending transaction means.
Why is identity verification required?
My card has an expiration date, will you send a new one automatically?
What is the meaning of a pending payment?
Why do I need to verify the top-up?
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.
What is minimum age for an account?
My app is displaying a payment I didn't make
What can I do if I lost my card?
Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.