Instruct: Classify the given online banking query into its corresponding intents.
Query: Purchases I did not make are appearing in my bank statement?
I do not understand what this particular direct debit is ?
I would like to get both Mastercard and Visa card from you if that's possible.
I am not able to prove my identity
Do the disposable cards have any restrictions on them?
What are ways to test why my card might not be working?
I have lost my phone.
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
My card was declined but it shows as multiple charges?
Can I electronically transfer funds into my account from my American Express?
I think I was wrongly charged in a recent transaction when I used my card.
The ATM charged me an extra fee, Why?
Where can I get a card in the EU?
Is it possible to have more than one disposable card?
What about my children?
Can I add money to my account with cash?
There are transactions that I don't recognize. What do I do if I think someone is using my card?
I cannot get my google pay to work.
Is topping up free?
How do I find out where my funds came from?
What is the verification code for my top up card?
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?
Why did I get charged for withdrawing cash?
My credit card was just denied for top up! Can you tell me why this happened and what's going on?
If someone in a different country sends me money, do I have to pay a fee?
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.