Instruct: Classify the given online banking query into its corresponding intents.
Query: I can't enter my passcode.
What should I do if my passcode won't work?
How fast can I transfer something from China?
Where do I go to verify my identity?
Why is there a charged fee for debit or credit card payment?
What is your opinion on the exchange rate?
How long does it take in Europe to do a transfer?
Are there any top-up limits?
where can i have a virtual card
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
I was charged the wrong exchange rate on a purchase
What kind of costs are involved for exchanging currency?
I looked on the app and it says I withdrew cash.  I didn't!
My card was working but now it doesn't.
I believe my card has been compromised as there's a cash withdrawal I don't recognize.
If I don't have much money in the account can I auto top-up?
My ATM withdrawal was cancelled
I want to transfer money into my account, what do I do?
Is it possible to top-up automatically?
What do I owe for a new card?
How can I request cash back? The ATM gave me the wrong amount that I've been charged though...
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?
I am using the app, and I see cash withdrawals that I did not authorize.
Why did using an ATM cause me to have an extra fee charged?
Can my 8 year old grandson open an account at the bank?
I didn't cancel my top-up.