Instruct: Classify the online banking query into its corresponding intent.
Query: I requested $100 but only got $20
I couldn't get the money I needed.
Where is the transfer that I did?
My card hasn't arrived yet. What do I do?
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
When I made a cash transfer abroad the wrong exchange rate was applied
I'm locked out of my account as I can't remember my code, what do I do now?
Where is my top-up verification code?
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
What is the charge for receiving a SEPA transfer?
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?
I need to cancel a transfer I made.
I sent a check into the system but still haven't received the cash yet
Why do transfers get declined?
I did a transfer.  What is the extra fee?
Can I get a new pin number at any ATM using my card?
I don't have my card in 1 week.  Should I be worried?
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?
I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?
Please let me know what currency I can use to top up my account?
How do I order another card?