Instruct: Classify the given online banking query into its corresponding intents.
Query: Is my account accessible even though my verification of my identity has not passed yet?
Can I already use my account although the identity verification has not passed yet?
Why did I get charged a fee, I thought it was free?
Do you offer auto top ups?
lost card found, want to put it back in app
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
There was a fee charged when I paid with my card.
Can you tell me how to top up on my card?
how much for topping up by card?
What should I do if I want to get another card for someone in my family?
The card payment didn't work
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
Can you tell me the ATMs I can use with my card?
How long will a transfer from China take? I need to transfer something from there.
Can I use this card at any ATM?
How will I know when I can use the auto top-up feature?
I didn't mean to do the transfer, is there any way to cancel it?
I no longer want this account, what should I do?
It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.
Transfers from the US how long will the wait be?
Do you send duplicate cards?
I would like to know where my source of funds came from.
I'm concerned because my cash withdrawal is pending.
What should I do if my card payment was cancelled?
My top-up was rejected
Explain why my card payment wouldn't go through.