Instruct: Classify the online banking query into its corresponding intent.
Query: If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
Help my prove my identity.
I didn't know there was a charge for tranferring. What is the charge?
What is this cash withdrawal on my statement?
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
If I need to make an exchange from USD to GBP, how can I do so in the app?
What's the limit on total number of cards I can have?
Why does it matter that I prove my identity?
What are the steps to verify identity?
If I want to can I set up a new PIN?
When my card expires soon, how fast is the replacement card sent and what are the costs?
How do i request more physical cards?
how much for topping up by card?
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
What places accept my card?
I didn't set up the direct debit I have
Is it possible to have a discount for exchanging currency frequently?
My money transfer hasn't appeared yet.
I'm trying to take money from my account but its not letting me. Help!
Why can't I use a disposable card?
Why is a transaction still pending?
What are the charges for topping up US card?
I can't get the ATM to give me any cash
How does someone else top up my account
Why am i being charged for withdrawing cash funds?
How do I request a refund?