Instruct: Classify the online banking query into its corresponding intent.
Query: How long does it take for a bank transfer to show on my balance?
The balance does not appear to have updated.
I tried transferring to an account but it won't let me.
I used my pin too many times.
Will you assess me more fees if I top up with an international card?
There is an unexplained $1 charge on my statement, can you please explain this to me?
I'm confused ass to why my contactless is not working.
Will I get charged for sending out more cards?
I cannot find my refund on my statement.
Just received my replacement card, what steps do i need to take to activate it?
I was told I would be getting a refund but I have yet to see it
what is the matter?
I just got my new card.  How can I activate it?
I was getting cash and the card got stuck inside
Money was taken out without my consent,
I see a charge for a direct debit that was not me.
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
I am not able to verify my id. Why?
When I tried to transfer funds to my friend today I was unable to do so, why?
Where do I order additional cards?
I need my card right away.
Is it possible to go ahead and log in, although I have not been confirmed yet?
Tell me why there is an extra charge when I used an ATM?
I need to find the top up verification code
What exchange rates do you use?
Where do I go to change my PIN?