Instruct: Classify the online banking query into its corresponding intent.
Query: I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
Why is the exchange rate on my card payment different than I expected?
It appears my transfer was declined.
What is the limit on disposable cards?
Where is my PIN located?
I've been waiting for a top up to come through for over an hour and I need the funds now.
What is the top-up limit?
can I have multiple currencies?
Is there any type of fee for currency exchange?
What is this fee for transferring money?
I withdrew cash and was charged. Why?
How can I verify my source of funds?
Hi! What documents can I use to verify my identity?
I would like to reactivate a card and wondered if that could be done?
My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?
It is listed in my app that I made a payment which I did not actually make
I see an unfamiliar Direct Debit payment.
Where did my money come from?
I really need to know how to change my pin.
Why can't I use a disposable card?
How quickly can I transfer something to China?
I need to get hold of a physical card?
If I add money with an international card, are there any fees?
How can I transfer money to a beneficiary?
I exchanged cash when traveling and the rate was incorrect.
Where do you need to live to receive card