Instruct: Given an online banking query, find the corresponding intents.
Query: The app does not know it is me.
My identity isn't being accepted, what should I do?
What are the disposable cards used for?
My card is stuck in the ATM?
My cash withdrawal shows pending, why?
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?
How do I know which countries you provide service in?
Is there a top up fee?
Why am I being charged to transfer funds?
Why didn't I receive the right amount of cash?
What is the maximum number of transactions I can do with a disposable card?
Please explain to me how to know where my funds are from.
I couldn't transfer to an account.
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
Can you tell me how I would go about learning where my funds came from?
Can I change my name?  I am not married.
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
I'm unhappy with the exchange rate your cash transactions.
Why wouldn't my withdrawal go through?
I'd like to order an additional card
Why is there a fee for getting cash?
Do you think you're asking for too much information about me?
Can you tell me the restrictions for the disposable cards?
Will I be charged for topping up?
My PIN is locked, how do I unlock it?
There is a direct debit that I didn't set up, what should I do?