Instruct: Given an online banking query, find the corresponding intent.
Query: How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
Why is my transfer still pending after all this time?
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
What steps do I need to do to delete my account?
totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!
Why should I verify the top-up?
The exchange rate for foreign ATM currency is wrong.
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.
Can you help me? I have a duplicate transaction on my account and I don't understand why.
Tell me why I need top-up to be verified?
What do I do if I still have not received my new card?
How do I add my card to the app once I get it?
I purchased something overseas and the incorrect exchange rate was applied.
I can't get my virtual card to work.
Do I need to order a new card if mine is expiring?
How do I fill out the identity check?
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
How do I get started when I get my card?
Is there a specific date i can have it delivered?
How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.
Hi something is going on with the app.  I see some payments I didn't make?
I didn't receive the amount of cash I requested for the ATM.
$1 charge in transaction.
What is the dollar that I have pending on my statement there?
Where do I go to see the source of my available money?
Who do I contact if there is a direct debit that I did not create.