Instruct: Classify the given online banking query into its corresponding intent.
Query: What if my top up doesn't go through?
When will my top up be approved?
When will I get my new card?
Where can I verify my identity?
top up with credit card
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?
My card payment is being declined and I've tried several times.
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
What's your refund policy if I bought an item from you?
Can it be delivered on a certain date?
What is needed for identity verification?
Why did my transfer get declined?
Explain how to verify my identity?
What steps should I take before my card expires?
How do I link the new card?
My PIN has been blocked, what should I do?
I just got married and need to change my name on the account
How do I see my updated balance after I make a cheque or cash deposit?
I need to know where my funds come from.
How can I setup automatic top-up?
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
My purchases from this morning are showing up as payment pending. Can you tell me why?
Is there a way to top-up when it reaches a certain balance?
Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?