Instruct: Classify the online banking query into its corresponding intents.
Query: I believe that my transfer hasn't gone through.
I am unsuccessfully trying to make a transfer can you help?
What steps do I have to go through in order to activate my new card?
What is the refund process?
can i go into my app to find my pin
What is the max I can top up?
Can I withdraw money in my hometown currency while on holiday without any additional fees?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
I'd like to know what you guys look at to decide an exchange rate
help my money isnt showing up
How long does it take for a transfer to post
Am I able to order a disposable virtual card?
I can not find my phone or it has been stolen.
What can I do with a disposable virtual card?
I had transferred some money but the balance hasn't changed.
I cannot find my PIN.
My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.
How come I got to pay to get my money from the ATM?
what is the most money i can top up?
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
Will I be charged any fees if I want to add money with an international card?
Do you offer account services for children and teens?
One of my card payments, I don't recognise the name of the merchant.
I have a transaction that shows multiple times.
What is this extra fee?