Instruct: Classify the given online banking query into its corresponding intents.
Query: why have I got a pending transfer? I'm confused!!
My transfer still says pending
Why is my transfer not showing
Will my card be here soon?
My identity verification is not working.
Please let me know how to change my PIN?
I wasn't able to use my top up card because the money I put on there wasn't there anymore
I think there is a mistake.  I am being charged twice.
Can I use visa or mastercard with your service
How long does it take for a payment to change from pending?
Is there a charge for exchanging foreign currency?
I'm in China and really need a new card.
Why was my transaction declined?
how long are my top ups pending
I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?
How many disposable cards can you own?
I can not find my phone or it has been stolen.
How do I top-up my card with a cheque?
If I exchange foreign currency, are there any other charges?
Why isn't my money from a check deposit showing?
Can I have money in more than one currency in my account?
The app is showing mt withdrawals that aren't  mine.
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
How do I receive a card?
is it possible to cancel transactions?
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.