Instruct: Classify the online banking query into its corresponding intents.
Query: Why was I charged a random fee for a transfer I made?
Why is there an extra fee on a transfer?
I can't find any option to top up with a cheque?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I want to take back my transaction
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
How many incorrect attempts cause card to be blocked?
The exchange rate is incorrect for my cash withdrawal transaction.
What kinds of cards can I use to top up?
I can't figure out how to unblock my pin number. Can you help me?
I think there's been an unauthorized cash withdrawal from my account.
My top-up didn't go through; it still says pending. What's up with that?
The app doesn't believe its me.
I made a card payment, but it has been declined?
What does it mean when it says I have a payment pending?
what currencies do you accept?
Why has my card payment been reversed?
What is the highest amount I can top-up?
Am I limited to what ATM I can use my card?
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?
I'm noticing a payment/purchase at a company that I don't recognise.
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
can other people use the app to add money to my account
When exchanging currencies, is there an extra fee?
Do you have a list of the cards and currencies supported?
Can I have a friend send money directly to me?