Instruct: Given an online banking query, find the corresponding intent.
Query: Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
how long does it take to transfer money, my retailer is waiting
My transfer did not work, what was the reason?
I placed a cheque but the funds aren't there
I prefer mastercard.
How can my account have money transferred into it?
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
I thought that transfers are free. Why was I charged an extra fee?
How do I terminate my account.
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
Can I add a card to back into the app?
What's the limit on total number of cards I can have?
I want to terminate my account
my check or cash deposit has not shown up
How do I know if i need a disposable card?
There is an unexplained $1 charge on my statement, can you please explain this to me?
Is there any amount in which I would get cut off from topping up?
I know there's money in my account, why did my account decline me?
I see I was charged extra when I used the card.  I am not sure why, please tell me why.
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
I just received a new card, where do I go to link it to my account?
I am not satisfied with your company.  Close my account.
My source of funds need verification.
show me how to top up
Are there certain cards and currencies you support?