Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?
why do I have a pending payment?
My balance is not right. It has not been updated for the cash or cheque deposit.
Why is there an extra fee on my statement?
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
How do I top-up automatically?
Why couldn't I get cash from an ATM?
I got less than what i asked for in the ATM, why?
Where do I go to reset the passcode?
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
What flat currencies do you support for holding and exchange?
We want to start a college fund for my daughter.
Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?
My top-up was declined
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
My top-up hasn't gone through, what happened?
What fiat money can I used in the exchange and holding?
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
Has there been any activity on my card today?
I need to cancel a transaction.
where to i get my funds from?
Why is there are there two of the same transaction?
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
If my card was lost or stolen can I re-link it?
I am travelling and I was wondering what your exchange rates are
How do I know where I can use my card?