Instruct: Given an online banking query, find the corresponding intent.
Query: Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
I've changed my mind on an item.  How do I get a refund?
I can still see money in my account after making a payment
I wanted $100 but only got $20
I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?
How is the current exchange rate?
I could not transfer funds to a beneficiary; is there a problem with your software?
How can i get new card?
My transaction has not been received. When are you going to process it?
How to I close my account?
Its been several days and my cash withdrawal is still pending. Why?
Are the funds I requested from a merchant a few days ago in my account? I do not see them.
How can I request cash back? The ATM gave me the wrong amount that I've been charged though...
Why do I get declined when I try to withdraw cash?
How do I add my card to the app once I get it?
I am having trouble finding the top-up card verification code.
The exchange rate was wrong in the foreign country I got cash in.
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
Why is it showing that my account has been charged a dollar that is showing as pending?
How long do transfers from Europe take?
Which ATMs accept Mastercard?
Why do you need verification for my identity?
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
My card wasn't working in a shop
Help, your app is showing a larger WD than I actually did earlier at an ATM.
Why is the transaction not posting?