Instruct: Classify the online banking query into its corresponding intents.
Query: I would like to better understand why my pass-code is not working.
Can my password be reset if I do not have it?
Please tell me the steps to verify my identity.
I can't be sure, but I think that someone may be using my card.
If I wanted to change my PIN, how would I do that?
how come my transfer declined
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
My pin needs unblocking, unblock it please?
Why isn't the transferred money there?
The transfer I made isn't reflected in my balance
What do i do if the exchange rate was wrong for the item i bought overseas?
Why can't I use my beneficiary?
My card doesn't work when I use it.
When will the check I deposited post to my account?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
i have used my card online before and wasn't charged, why am i charged now
I deposited a check, but haven't received the funds for it.
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
I need a list of currencies you accept for exchange.
Why is there a direct debit payment on my statement that I didn't do?
How is my money transferred to the account
I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?
Can I top-up any amount?
Can my friends top up my account?
Do top-up limits exist?