Instruct: Classify the online banking query into its corresponding intent.
Query: I think the bank made a mistake on the exchange rates
How did you arrive at the rate of exchange? I thought that I would get more cash.
Can you tell me your exchange rates?
Can I use my social security card as a form of identity?
My transfer was declined, why is that?
I want a reason as to why my beneficiary is not allowed?
I want to open an account for my children
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
Why can I not do a  transfer
what cards and currencies are accepted?
What happened to the transfer I did?
I made a deposit but it is not showing up in my balance.
What happens if my card payment is cancelled?
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
What are the fees associated with top up via transfer?
Why does my transaction have an added fee?
What are my options for topping up, automatic and/or manual?
My card hasn't shown up yet.
The cheque I deposited isn't showing in my account
I was charged a fee for the transfer, but can you tell me why?
how do the cards work?
why verify the top up? it doesnt make sense
A withdraw I tried to make at the ATM was declined I don't know why.
Is there a way to track the delivery of my card?
What steps do I have to take to change my PIN?
Card payment is still pending, why is that the case?