Instruct: Classify the online banking query into its corresponding intents.
Query: Where can I find your exchange rates?
How are the exchange rates for transfers calculated?
The payment for the card did not go through
I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?
Can you refund my purchase?
I found a transfer fee - is that correct?
My new card hasn't came in.
What exactly is the exchange fee?
Why did I get charged more for using my card?
For adding money, which currencies do you accept?
The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
Why didn't my transfer get to the recipient?
I can't be sure, but I think that someone may be using my card.
Where can I find the auto-top option?
What is needed for the identity verification?
Is there a way to undo a transaction?
How can I cancel this transaction?
How many disposable cards can I make in a day?
How much more do you charge for currency exchange?
This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
Tell me why my topup wouldn't go through?
My account isn't showing a transfer I made.
I require verification for my source of funds.