Instruct: Classify the online banking query into its corresponding intent.
Query: What do I do if I have been charged twice?
I have been charged twice on my statement.
I left my card at a restaurant and now its missing.
I would like to cancel my account.
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!
When will my deposit from this morning show up?
I need to activate my card.
i need a refund from you because the merchant is refusing, can you do that?
What factors effect the exchange rate?
I am inquiring about a $1 charge on my statement.
Why am I being a charged for using my card?
Do I need to verify my top-up?
How can I check if I have received a refund if it is not yet on my statement?
If I need delivery on a certain day, is that something that could be accommodated?
Why did I get charged for a transfer?
What can I do if I lost my card?
I want to top up my account by a bank transfer, but will I be charged?
Is there any way to cancel my transfer
Has there been any activity on my card today?
There was an extra fee when I paid with my card, why was i charged this extra fee?
My transfer hasn't appeared yet
my payment was rejected
When I withdrew my money, why was there an extra charge?
A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?
I want to close my account due to poor customer service.
I would like to delete my account. I'm not happy with the service you're providing