Instruct: Classify the given online banking query into its corresponding intent.
Query: What works for identity verification?
Where do I go to fill out the identity form?
How can I put more money into my account?
Are there any charges for receiving money?
Why was I charged extra on my app?
Please explain how disposable virtual card work.
I seem to be unable to make any transactions.
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
Can you please explain how to transfer money using the bank transfer process?
I have been charged a pound for something that appears on my statement
When I was transferring money I was charged extra why?
can i get a physical card online
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
Can I top up my balance with a cheque?
Can I deposit money using Apple Pay?
Can I get a new card with new expiration date in China?
Why was my top up reverted?
I see my transfer was declined.
Can I get a few more physical cards?
If I am in China, can I still order a new card and if so, how?
My cash transaction isn't showing on my account
This card payment isn't is recognition.
When do I get my PIN?
My transaction went through but I was charged a fee. Why?
how much is the fee for topping by card
I took out money, and didn't get all of it.