Instruct: Classify the online banking query into its corresponding intents.
Query: I can't recall my password.
I think I forgot my passcode
I got an cancellation error when I was topping up.
What is my identification used for?
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
Which ATMs am I allowed to get money from?
what are the reasons I have to proof my identity to you?
I tried to buy something online but my funds were transferred back to my account. What is happening?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
Can I use my card for online payments?
I'm not recognizing the card payment.
Tell me how to setup a new PIN.
I'd prefer a Mastercard.
I want to know about your refund policy.
Why is a transfer I have still pending?
Is it possible to change from USD to GBP with your App?
You charged me more than once for the same transaction!
Why didn't I receive the right amount of cash at the ATM?
Why can't I take money from my account?
A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?
How do I access the option to top up?
How do I find my PIN number?
Why didn't my friend's transaction arrive yet?
How is the PIN delivered?
How long will my ATM withdrawal be pending?
Let me know what the steps for the identity checks are