Instruct: Given an online banking query, find the corresponding intents.
Query: Why did I get charged a fee for my transfer?
Can you elaborate on why I have an extra charge just for transferring?
What is the refund policy?
Somebody used my card without my knowledge!
I need my card delivered as soon as possible.
I am asking to end my account.
Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.
What should I do if my passcode won't work?
When I received my cash, the exchange rate was wrong.
The exchange rate was wrong in the foreign country I got cash in.
I am still waiting for verification.  Can I use my account before I am verified?
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
Is there a limit on making disposable cards?
When do I see my recent refund in my statement
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??
I have a transfer waiting.
I would like to purchase another card.
How can I dispute a debit transaction?
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
I got a message that my transfer is not possible.  What is happening?  I need this to go through please.
How do I get a real card?
Can I get a physical card
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
I paid with a card and there is an extra charge. Why?
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?