Instruct: Classify the given online banking query into its corresponding intents.
Query: When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?
I received duplicate charges.
My identity verification didn't work
I want to use my American Express for adding money into my account.
Why do I have to pay extra for using my card?
I want to apply for a Visa card.
My card hasn't been working when I try to use it.
Whats the minimum age to have an account
Are there any restrictions to where I can use my card?
After depositing a cheque my balance did not change.
I tried using my card, but it doesn't work.
Will I get charged on a foreign currencies exchange?
Why was I double charged?
I transferred some funds but I don't see it
My card's expiration is approaching, how do I replace it.
How many top-ups am I allowed to do?
Why was I charged extra when paying with card?
There is an extra charge on my account I didn't authorise, it's just £1, what is it?
show me how to top up
Why are you charging me fees for using my card?
Cancelling a transaction
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
Can I have a refund for one of your products?
What do I need for the identity verification?
Can you please explain why I was charged an extra fee for my transfer?