Instruct: Classify the given online banking query into its corresponding intents.
Query: My recent transfer didn't go through - why not?
My transfer has been declined.
My card isn't letting me purchase something and I wanted to know why.
Why has my account balance not changed after depositing a cheque?
I need to find out why my pending payment hasn't gone through.
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
What if I want to add a card I already have to the app?
I just made an order and noticed an extra fee. Why have you charged me this without informing me?
I lost my phone.  What do I do to block someone else from using my account?
My card is not working.
Why is there an extra fee on my statement?
I would like to cancel a purchase.
Are there businesses that don't accept this card?
can i get a virtual card
Why was I unable to complete my transfer?
Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.
I havn't received my PIN yet.
Are there steps to see where my funds come from?
I was using a foreign currecy to make a payment and the applied the wrong rate.
I moved so I need to change my address. How do I do that?
I got an cancellation error when I was topping up.
Why can't I complete my transfer?
Although I transferred some money, it has not as of yet, arrived.
Does this app have the same exchange rate as third parties?
Why was my request for cash declined?
Why would a merchant revert my payment?