Instruct: Classify the online banking query into its corresponding intents.
Query: Why is a transfer I have still pending?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
Is identity verification required for me to use my account?
How do I unlock my account after typing in the wrong PIN too many times?
How long do you have to wait to see your virtual card your ordered?
There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.
Why am I charged a fee when using my debit or credit card?
Tell me what I need to do to activate my card.
My top-up didn't go through; it still says pending. What's up with that?
The card PIN?
How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.
Can I change my PIN on holiday?
I just saw a fee on my account. When do these get charged?
I have a second credit card from the US. Will you take it?
Where do I go to change my PIN?
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
Am I limited to what ATM I can use my card?
Why is top-up verified?
It seems like my card payment didn't work.
Can I use my salary for this?
The cast deposit from a week ago still is not in my account. Why?
I need to delete my account.
If I were to transfer, what would the cost be?
What fee will be charged for exchanges?
What is this extra €1 fee about?
I must make several disposable cards every day.