Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't recognize a purchase that was made with my card.
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.
I tried to make a transfer but it failed. will you tell me why?
How can I make my card ready to use?
Please let me know how to change my PIN?
Which countries do you currently support?
For a week now, I have tried to use my card and it is still not working.
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
Why am I unable to withdraw my money through this card?
I need to know this, where do my funds come from?
What do you think of the exchange rate?
My account transfer was blocked.
I have been waiting over a week. Is the card still coming?
Why did I get charged a fee for my card payment?
Do you accept SWIFT transfers?
What is the process when my card is due to expire?
I have a disposable card but it does not work?
Please tell me what the exchange fee is.
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
My card has been stolen. I reported it with the police, but I need to report it with you as well.
My rate is not right when I used my card in a different country's money.
I used my card to top up, but the money is not there!
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
Is there a way to see my money's source?
My transaction has not been received. When are you going to process it?