Instruct: Classify the online banking query into its corresponding intent.
Query: What does it mean if my top-up has not gone through?
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Can you explain why my payment was charged a fee?
How do I deposit through bank transfer?
I was trying to use contactless earlier, but it didn't work.
When I got cash I was charged an extra fee!  Explain!
I need to know which fiat currencies I can use with you.
when will my transfer clear
I want to transfer money. How do I do that for my account?
Where can I use this card?
How do I initiated a bank transfer to top up?
I can't find my phone; what can I do to prevent someone from accessing my account on it?
how long will my cash withdrawal be pending for?
Can I receive a refund for an item I purchased?
I cancelled my card payment
Why is the exchange rate different on my recent purchase?
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
Where can I use a disposable card?
What happens if the ATM doesn't give the right amount of money?
Is American Express supported for adding funds?
When will the check I deposited post to my account?
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?
why hasn't my cash arrived yet from my cheque?!
Why did I get less from the ATM?
I want to have an item refunded can I do that?
Can I transfer my salary onto here?