Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?
I still don't have a refund.
I have a new card. How do I activate it?
Why is the purchase I made this morning still pending?
I am asking to end my account.
Are there charges for cash withdrawals?
What does the €1 fee mean?
An overseas cash transfer did not work correctly
Can you show me how to verify the top-up card?
Hey I thought transfers were free.  Why are you charging me?
Why did the ATM eat my card?
Will there be a charge for exchanging foreign currency?
What currencies do you accept for adding money?
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
What happens when I am charged twice?
How can I verify my identity?
I have an unauthorized charge.
Why haven't I gotten my new card?
What is the highest amount I can top-up?
The atm didn'y give me all the cash
I would like to know what the restrictions are for the disposable cards.
Am I able to return an item for a refund?
Can I exchange an item for a refund?
I want to end my account
What are the steps I need to do if I have a stolen card?
why was a transfer declined