Instruct: Classify the given online banking query into its corresponding intents.
Query: What happens if I use my account and my identity verification hasn't finished?
Can I use my account without verifying identity?
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
what is the status of my refund
My card has an issue, the payment has been deferred.
How long do I need to wait to see an update after I make a bank transfer?
I hate this company! Can you delete my account?
Can I use my apple watch to top-up?
I signed up, but don't have a PIN. Where can I find it?
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
How do I top up using my card?
Can you explain to me the way to verify my top up has gone through?
Why hasn't my refund appeared on my statement?
Help me with a PIN change.
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
I have a payment in my statement that is off
My card payment has been stuck on pending. What is the problem? It should have gone through by now.
Is a physical charge extra
Why hasn't my friend's transaction arrive yet?
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!
What should I do if I have used all of my PIN tries?
What do I have to do to get a Visa card?
What is the maximum times I can auto top-up?
What are the disposable virtual card limits?
I'm still waiting for my top-up to go through