Instruct: Classify the given online banking query into its corresponding intents.
Query: What documents are required for proof of identity?
What are the requirements to verify my identity?
Why haven't I been given a virtual card yet?
Which part of the app do I order virtual cards from?
Why haven't I gotten my payment yet?
How do I make my top up complete?
Can you help me transfer funds from another bank account to this account?
What do I need to do to link my new card for my account?
Payment I didn't do.
I am still waiting for a the cash I deposited this morning
Can I make an account for my daughter?
I received an extra charge for using the card. Why?
I know there's money in my account, why did my account decline me?
Online banking is not showing my cheque or cash deposit so the balance is incorrect.
I just noticed my transfer was declined and I don't know why. Can you help me?
This transfer incurred a fee that I don't think is right.
What are the steps to activate the card, as it does not seem to work?
When is my balance going to update, I just transferred some money
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.
I don't like the services, please close my account
Exchange fee help?
How can I locate the virtual card?
How long does it typically take for a pending ATM withdrawal to clear?
Whats the minimum age to have an account
Will the system automatically top up itself?
How do I top up with a cheque?