Instruct: Classify the given online banking query into its corresponding intent.
Query: I no longer want to keep this account.
I need to terminate my account.
I purchased something abroad but the exchange rate is incorrect.
It looks like the exchange rates on my card payment are wrong
Where did the money transfer go?
I still haven't received my card in the mail
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
How to order my card?
My wallet was taken and I see that someone is using my card!   Please help me!
How does someone else top up my account
Can I have a mastercard?
How do I make my PIN work again?
is apple pay a top up service?
Is there a tracking number for the card?
Whats the transfer process
I didn't receive the correct exchange rate for an item that I bought.
Where can I withdraw money from?
When will my transfer move from pending to confirmed?
Why am I still not able to see the money I deposited a week ago? This is urgent!!
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
How can I receive verification for the source of my funds?
I purchased something overseas and the incorrect exchange rate was applied.
How long is the wait for my card?
Why did my top up get pulled back out?
What's taking so long for this payment to go through?
what is the status of my refund