Instruct: Classify the online banking query into its corresponding intents.
Query: I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
I deposited a cheque a week ago but have yet to receive the cash.
Why is my payment still pending?
If I top up using a European card is there a charge?
I want to top up my account by a bank transfer, but will I be charged?
Can you tell me about these disposable virtual cards?
I can't withdraw money
I have lost my card! What is my next step?
I forgot my PIN and now it is blocked.
I can't recognise this Direct Debit payment.
Can I exchange my money for EUR?
I can't find the PIN.
Can you tell me the cost of a transfer?
I am worried that too much time has gone by for a transfer to be completed.
I've been trying to do a transfer multiple times and have failed? Is the system down?
A transaction I did to my friend hasn't arrived yet, why?
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
What is the verification process for my card?
Will you guys do Visa or Mastercard?
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
can my husband open an account and transfer money
Does it cost much or take long to get a new card? Mine is about to expire.
I purchased something abroad, and the exchange rate that was applied was wrong.
Why was there a fee on my cash withdrawal?
A transaction is showing more than once.