Instruct: Classify the given online banking query into its corresponding intents.
Query: Why is it failing to top-up?
Please explain why my top-up didn't go through.
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
I could only take the amount of money that was available to me which was less then I expected.
My credit card has been declined.
I don't see a money transfer yet
i have been trying to top up my account with a check but it won't work
Can you transfer money to your card by bank transfer?
Help, I was charged twice!
Please inform me how to get a new card as mine is about to expire.
Can I exchange currency for different types?
Will I get a visa or Mastercard?
I was not able to use the ATM to get cash
Can you help me? I have a duplicate transaction on my account and I don't understand why.
I would like to purchase another card.
I tried withdrawing money in another country and the exchange rate was wrong.
Will the PIN come separately?
How many years old do I have to be?
Why do I have two charges It should only be one charge?
I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
Why is my top-up pending?
I found my card. How can I put it into my app?
There is a payment that i made that i noticed has not gone thru yet. Can i ask why?
What is the charge for exchanging currencies?
What is the refund procedure?
Do I have an option between Visa and MasterCard?