Instruct: Classify the online banking query into its corresponding intents.
Query: Disaster, I've totally forgotten my passcode, can you help me?
I forgot the code I need to get into the app.
Why was there a fee on my cash withdrawal?
How can I add a new card?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
I made a cash deposit to my account but i don't see it
How can I change my name in my profile?
How can I find out the source of my available cash?
My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?
Online banking is not showing my cheque or cash deposit so the balance is incorrect.
Why wouldn't the ATM give me my money?
Why is my physical card not working?
How do I troubleshoot my contactless?
There is an extra small charge on my card! What do I do?
I'm supposed to have a refund but it isn't there
I think my card is expiring, what happens then?
Please cancel my last transaction.
How much does it cost to make transfers?
How much is the exchange fee?
How do I use a check to top up?
What do I have to do to get my virtual card?
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.
How does your app transfer the money
I need to order a new card as my other one was stolen.
I need more money in my account. Can I add more by transferring?
There are two of the same charges on my account.