Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do you need to check my identity?
I'm waiting for the ID verification to go through still, so is it too soon to use my account?
Can you tell me why I haven't received my new card?
Where do I have access to a virtual card?
Please give me both a visa and a mastercard.
Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.
I think there's a purchase at a store that I didn't go to.
When will the transaction be done?
There is a Direct Debit that looks suspicious.
What currencies do you accept to add money?
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
Where do I go to terminate my account?
Where in the app do I link a new card?
Do you support direct deposits from my employer?
How to verify top up card?
Tell me where I can find the auto top up feature and a little bit about it please.
My transfer to another account was not allowed. Why is that?
Am I able to change my PIN at certain cash machines?
The cheque I deposited isn't showing in my account
My card failed to work when I was shopping in a store
I want to know how to transfer money with my credit card
I got billed an extra pound!
Explain why I can't do a transfer to an account.
How can I go about getting a disposable virtual card?
The transfer I tried to make failed.
I was making a purchase and it was declined and I wanted to know why.