Instruct: Classify the given online banking query into its corresponding intent.
Query: How come I did not get a virtual card yet?
why hasn't my virtual card arrived?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
Why is there a payment showing twice?
I want to add funds to my account. What payment methods are accepted?
I cannot seem to buy something online with my card? the payment comes back, what's going on?
Will you help me unblock my pin after putting in the wrong pin too many times?
How do I verify the top up?
How do your exchange rates factor in?
How do I exchange AUD for GBP?
My card payment doesn't work.
How do I replace my card?
Is it okay to hold money in multiple currencies?
I tried to withdraw some funds from my card, but was declined. How can I get my money?
The ATM charged me an extra fee, Why?
Is it possible to get both Mastercard and Visa card from you?
I got a fee when paying with my card
Is there any way I could open an account for my daughter?
Can you explain why my Google Pay Top isn't working?
What steps do I need to take for the identity checking process?
I must change my address.
I want to return an item for a refund can I do that?
Is the ATM broken? I can't get cash from it.
I topped up recently and saw the money go through, but now it's just gone? What's going on
What are the sources for the funds in my account?
Why won't my top up go through?