Instruct: Classify the given online banking query into its corresponding intent.
Query: I did a transfer but the balance is the same.
Why hasn't my account updated to reflect my current balance?
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
Which fiat currencies are compatible for exchange and holding?
I have exceeded the number of PIN attempts
I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.
is there a way to do automatic top up
Why was my top-up rejected?
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
i used a check check yesterday to balance my account and it isn't showing up?
Why is it I am charged an extra fee when I use the ATM?
Why was I charged extra when transferring?
Why is it taking so long for my money to appear in my account? I have been waiting a week!
What options do I have when topping up a US card?
I need to top up using a cheque
What is the estimated wait time for transfers from the US?
The money disappeared when I tried to use my card to top up.
My rate of exchange was wrong.
I want to get a refund.
Can I change my address?
I want to top up by card
I used an ATM and there was an extra charge.
I have a charge I did not make.
What's the fee for exchange of foreign currencies?
My card is not working.
I didn't receive the correct exchange rate when I got cash.