Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged twice.
I have a payment that shows twice
I've been waiting for a top up to come through for over an hour and I need the funds now.
My card has gone missing.
Everything seems fine with my account, so why did it decline my payment?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
I have an emergency and lost my phone.  I need help accessing my account.
I think my card payment has been reverted
Where is the card I ordered 2 weeks ago?
My card payment didn't work
Why did I get declined during a transfer?
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
Why can't I add any beneficiary I choose?
My contactless is non-functional.
What is the length of time for one of these items to come to the U.S?
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?
My top up has failed
An overseas cash transfer did not work correctly
Can you send me a Mastercard, instead of a Visa?
How can you assist me on topping up on bank transfers to my account?
Can I wait for you to send me a new card when mine's about to expire?
You sent me a card and now I want to link it.
I didn't receive the correct amount of cash
I have received my American express in apple play, looks like top up has an issue, please help?
I can't get cash from the ATM!
Can you tell me what i steps i should take since my card was stolen?