Instruct: Classify the online banking query into its corresponding intents.
Query: Help me find the transfer that I did.
How long do bank transfers usually take?
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
I'd like to get a refund for something I bought, is that possible?
My Bank is in Europe, how long will the transfer take?
What should I do if my passcode won't work?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
Will there be a cost if I exchange currency?
What are the restrictions on auto top-up?
I checked my statement and saw a charge of one pound, where is this charge coming from?
What ATMs use this card?
I asked for more cash than what was received
What if I need my salary in another currency?
What on earth is up with the exchange rate! This should have been a much higher amount of cash
What is the reason I couldn't do a transfer to a beneficiary?
Why is the cash withdraw I made shown as pending?
I deposited a cheque, but my account balance stayed the same.
How can my friend give me money?
Why has my transfer not arrived yet?
How do a reverse a duplicated charge?
My recent transfer didn't go through - why not?
I was charged a fee for a transfer. Where did it come from?
My card rejected a cash withdrawal. Why?
Please tell me which fiat currencies you support.
I am unhappy with an item I bought. How do I get a refund?
What are the acceptable currencies for adding funds?