Instruct: Classify the online banking query into its corresponding intents.
Query: The exchange rate was incorrect for an item I bought.
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.
I could not access my money at the ATM
My statement has a charge that shouldn't have been made.
How much does it cost for a physical card?
What steps can I take if someone else is using my card?
Is there a limit to how much I can top up?
How do I check to see why my card payment was declined?
I made a card payment, but it has been declined?
There is a repeat charge for the same item
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.
How long is the transfer?
How do I go about ordering a new bank card?
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?
Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.
How long does transfers take?
What proof of identification is needed?
Are transfers not free? I didn't know I would be charged for transfers.
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.
My account transfer was blocked.
What are the currency types that I can keep money in.
Was my card payment reverted?
I think that the card is stolen.  What are my next steps?
Do you have support for flat currencies?
Can I make an account for my kids?