Instruct: Classify the given online banking query into its corresponding intents.
Query: What is my identification used for?
I still want to use my account but haven't verified is that OK?
I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.
My rate of exchange was wrong.
How do I order a new card? The current one is about to expire.
I would like to return my purchases
Please give me a Mastercard instead.
How many times can I make a top-up?
How long until transfers complete?
Do I have to manually top up once I'm too low?
I have been trying to exchange this for crypto but the app won't work could you please help me?
Can I activate my card with the app?
How can I locate the virtual card?
i put money on my card and i dont see it on the balance
My payment is in the app but hasn't gone through yet
I can't figure out how to transfer money into my account.
the exchange rate for my withdrawal is wrong
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
I am unable to transfer money. I believe it is not working because it states it was declined.
What countries have access to this service.
Where's the button to top up with a cheque?
How do I activate my card that just arrived?
My top-up does not seem to have worked, what  went wrong?
Why didn't my transfer get to the recipient?
Why isn't my cash deposit showing up in my account?