Instruct: Classify the given online banking query into its corresponding intent.
Query: Can money be exchanged from one currency to another?
Can I exchange USD for GBP in your app?
My transfer hasn't arrived
What's the process for topping up my card?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
I put cash in my account, but I don't see it.
I've been waiting for a refund where is it?
I need to top up, can I use google pay?
What fee will be charged for exchanges?
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
Where is the cash deposit I made?
I received my card, how do I get it to show in the app?
I just transferred some money into my account and do not see it updated yet, can you assist?
Do I need to do anything? My phone was stolen yesterday.
What do I need to do to get my salary through this?
Why was a fee added to my bill when I used my card?
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
Whats the process of tranfering money into an account?
There is a direct debit payment that I did not make.
I froze my account, but how do I order a replacement card?
Where is the top-up verification code sent?
When I tried to top up using my card, all of the money disappeared.
Are there any top-up limits involved?
How many disposable cards per person?
I am not able to prove my identity
Why have I not received a virtual card yet?