Instruct: Classify the online banking query into its corresponding intent.
Query: How long will it take to verify my account?
Help me verify my identification.
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
extra fees on a cash withdrawal, not cool.
I tired to get cash in the ATM but it was cancelled
Are there specific ATM's that I can draw money from?
HELP! I tried to get cash and it gave me some, but not the right amount!
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!
How can I know where did my funds come from?
What proof of identification is needed?
Can you please tell me how long it takes for the transfer to be available.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
Can I use my social security card as a form of identity?
I have duplicate charges for the same transaction
Do you know the rate of exchange?
What do you use disposable cards on?
Are there any top-up limits?
Where is my virtual card located?
The refund I asked for isn't showing up
I just got a new card, and I want to know how to activate.
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?
Why is there a fee on a card payment?
There is a direct debit that I didn't set up, what should I do?
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?
What are my options for topping up, automatic and/or manual?