Instruct: Classify the given online banking query into its corresponding intents.
Query: There is a payment that I was charged two times for.
How come there is a duplicate charge on my card?
I would like to use one of my cards for a family member. Is that allowed?
There's a cash withdrawal that  didn't make that is showing up.
I want to know how to transfer money with my credit card
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?
My card got stuck in an ATM.
What limits are the to top-ups?
What is the fee to top-up my account
is my pin the same as my passcode
I think my top up has been reverted
My card payment has been cancelled
The applied exchange rate is wrong for the cash I got abroad.
How come the money from the merchant appeared back into my account?
How much am I allowed to top-up?
How long does it take for my top up to clear?
What's taking my top-up so long?
I tried to use the ATM with foreign currency. The conversion rate applied was wrong.
I can't upload my identification.
The ATM did not give me my card back?
Why hasn't my money transfer showed up yet?
My disposable virtual card won't work.
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
My cash withdrawal shows pending, why?
Although I am not located in the UK area, may i still receive a card?
How do I dispute a debit that I didn't make?