Instruct: Classify the given online banking query into its corresponding intent.
Query: How do I know when my new card is going to arrive?
I was supposed to receive my new card by now, but it hasn't came in.
Where is the PIN for my card located?
I tried to do a transfer but I got a message that it was declined.
Is it possible to top-up automatically?
i didnt do this charge
What is the reason why the transfer shows as pending?
Do I pay extra for exchange?
A payment on my statement is wrong.
The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.
How do I use a check to top up?
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
Why has my top-up been reverted?
I need to reset the passcode.
My first choice would be Mastercard.
Am I allowed to carry an additional card?
Can you help me process a refund?
I haven't received the cash from the check I deposited.
This is terrible, i want to delete my account
I need help with understanding why my card is not working.
What's the fee for exchange of foreign currencies?
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
How can it be that my Card is not functioning anymore?
I have the funds, why can I not use my top-up?
My card was declined but it shows as multiple charges?
There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.