Instruct: Classify the given online banking query into its corresponding intents.
Query: Why did my top-up not go through?
Why was my top-up declined?
In regards to my card payment, the exchange rate is incorrect.
A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.
Why has my beneficiary been denied?
I was unable to activate my card.
The top-up is broken.
What is the timeframe for a transfer in Europe?
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.
Why was my transfer stopped ?
What do you think of the exchange rate?
Why was I double charged?
Looks like my top up failed.
If I have a physical card can I link it?
Where is my top-up generated from?
I'm worried that my card has been compromised because I see a payment that I didn't make.
I am unable to transfer money. I believe it is not working because it states it was declined.
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
Can i add a new currency to my account?
How do I add money to my card?
Why does my statement have an extra fee?
I shouldn't be charged any fee for transferring .
Can you explain more about why should I verify my identity?
Why wasn't my payment accepted by the app
What are the auto-top up policies?