Instruct: Given an online banking query, find the corresponding intents.
Query: What are the requirements to verify my identity?
What are the steps for the identity checks?
How can I go about transferring money to my account?
Can I use this app for both USD and GBP?
Why was my card declined in a shop?
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
The rate applied to my purchase in a foreign currency was wrong.
Why has my transfer not arrived yet?
Please help me!  My physical card isn't working right.
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
I have an unknown debit charge in my statement, why?
There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
The fee charged when I changed rubles into British pounds was too much.
Why was there a transfer fee on my account?
Can I reset my PIN if it is blocked?
I entered my pin wrong  too many times.
What is the maximum times I can auto top-up?
Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?
Does the exchange rate change?
$20 came out instead of $100
My card's expiration is approaching, how do I replace it.
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
I topped up recently and saw the money go through, but now it's just gone? What's going on
I noticed that there is a withdrawal in the app that is not mine.
Do you support countries other than mine?
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?