Instruct: Classify the online banking query into its corresponding intent.
Query: My card got trapped inside an ATM, what should I do?
What do I do?  The ATM took my card!
I have the funds, why can I not use my top-up?
I would like to re-activate my card, it was previously reported  lost but I found it this morning.
My account was charged a fee. When did you start charging extra for card payments?
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
I need to know where this charge is coming from?
ATM withdrawal not working.
I think someone has hacked my card!
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
How can I open an account for my children?
Am I able to get a refund for a purchase?
Why am I charged a fee for getting cash?
Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?
I can't verify identity through the app.
Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.
How long does it take for a cash withdrawal to show?
Why is there a charge for $1 on my account?
Please help me.  My card is missing.
I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?
What do I do if my phone is stolen?
Can you tell me why I was charged $1 for a transaction?
How do I find out my source of funds?
Can I set the account to auto top-up?
Is payment required to get a card of my own?
In which stores can I shop with this card?