Instruct: Given an online banking query, find the corresponding intent.
Query: I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.
Top-up is not working
Is it possible to get a disposable virtual card as well?
How do you calculate exchange rates?
I need my card delivered as soon as possible.
I must make several disposable cards every day.
The app isn't letting me log in, but my info is correct.
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
What number of times can I top-up?
I lost my passcode.
How do I fill out the identity check?
Why hasn't my ID been verified?
My app says I made a withdrawal, but I didn't.
Is it possible to refund an item?
What are the countries you have offices in?
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
I need to transfer money into my account, and I don't know how to do that.
Is there a top charge for US cards?
What do I do if I can't access the app?
I need more money in my account. Can I add more by transferring?
My refund has not shown up in my account.   Where is it?
How would I change my details?
I am here to change my adress.
I have an outgoing transfer
What documents do I need for the identity check?
How much does it cost for a physical card?