Instruct: Classify the online banking query into its corresponding intents.
Query: Why am I unable to withdrawal cash?
how come i was declined
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?
I need to know where my funds come from.
Why was I charged a higher exchange rate when I bought something abroad?
I don't recognise a Direct Debit payment
There is no way for me to prove my identity.
Do I have a card PIN?
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
Why was I charged a fee for debit or credit card payment?
How come I have pending transfers?
Will I be charged to top off my account?
The exchange rate for case abroad is applied wrong.
Why am I charged a fee for getting cash?
Could my daughter open an account?
How would I be able to make changes to my personal details?
Too many times I entered the incorrect PIN.  How can I get my account unblocked?
Why is there a fee for using my card?
How do I use the disposable cards?
I need to check status as my friend hasn't got money I sent.
I don't see any change in my balance.
I'd like to transfer funds using my credit card.
I have been waiting for my transfer, shouldn't it be here already?
The app is telling me that I am not me.
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?