Instruct: Classify the given online banking query into its corresponding intents.
Query: Why am I getting double charged for multiple transactions?
There are duplicate transactions on my account
Where do I go to edit my personal details on my account?
Why hasn't my refund appeared on my statement?
I need to find out where the card is that I ordered.
How long will a transfer take from Europe?
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
The ATM kept my card?
When will my refund come through
Why didnt my top up go through
I am unable to activate my card, it won't let me.
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!
I am looking to get a Visa credit card, what must I do to achieve this?
virtual card won't work for me
When will my top-up happen?
How do I obtain a second card?
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
Is my new card activated?
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?
How long will it take to receive my money from my transfer transaction?
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
My card activation attempt failed.
Will there be any extra fees if I exchange currencies?
Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.
Declined, transfer not completed.
can I be charged for topping up by card