Instruct: Classify the given online banking query into its corresponding intents.
Query: I need clarity on why my card is not working.
I think my card is broke?
I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
I found my lost card. Am I still able to use it?
Can you please explain how bank transfers work?
Why won't my transfer go through?
What should I do if my smart phone is lost or stolen?
Why isn't the transfer to my account showing up?
My card has been pending for a while, what should I do?
what I need to verify my account
When will I be able to see the refund
Can I have a Visa card?
I didn't mean to do the transfer, is there any way to cancel it?
I require verification for my source of funds.
Please help me.  My card is missing.
my phone has been stolen by someone
Is my transfer pending?
Soon my card will expire, how do I get a new one?
I entered in the wrong PIN.  Please help me unlock my account.
What do I do if I've been charged twice for the same transaction?
If I add money with an international card, are there any fees?
I need a physical card.  What are the fees?
Why do I have to give you my drivers license
Where do I order a card?
If my card expires next month, will I need to order a new one?