Instruct: Classify the online banking query into its corresponding intent.
Query: how can i add money from my amex card
What are the currencies and cards that are supported with my account?
How long will it take for my top up to work? It's still pending
Did I not get my refund? I don't see it.
What is with the need to have all my ID information?
My top-up didn't go through; it still says pending. What's up with that?
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
I got some cash in the ATM but its still pending
I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.
what is source of my money
How long will it take for the cash I deposited this morning to show up?
How much are the rates of exchange?
I did a cash deposit to my account, but I am not seeing it on my statement.
phone is at a hotel, can i still use app
Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.
I received a refund, however I cannot see it in my account
When will I receive a transfer from europe?
what is the most money i can top up?
Why do you have an identity check?
Why was a fee added to my bill when I used my card?
I was double charged at a restaurant can you take the second charge off?
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
Is it possible that my card payment was reverted?
I need a Visa and a Mastercard from you.
I'm not happy with service and would like to delete this account.