Instruct: Given an online banking query, find the corresponding intent.
Query: How long does it take for a top up to be approved?
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
I think someone is using my card without my permission!
I would like to verify my source of funds.
Does it cost to top up my card?
How do I begin the process of a refund?
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
why was i charged a fee to transfer
I couldn't transfer money to my bank, why not?
I thought transfers were free. Why was I charged to transfer?
Can I get a new card?
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.
Are there a certain amount of transactions i can do with one disposable card?
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?
Why can't my beneficiary get access?
Why hasn't my withdrawal shown on my statement?
Why does top-up need to be verified?
I don't know what this Direct Debit payment is.
Can my salary be received here?
I want to op up my account by using bank transfer. How do I go about it?
I have a disposable virtual card. Is there a limit to how many times I can use it?
How long will it take for my cash withdrawal to no longer show as pending?
Why isn't this accepting my identity?
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
The wrong exchange rate was applied to me while pulling out cash.