Instruct: Given an online banking query, find the corresponding intent.
Query: Can I get a physical card for free, or is there a charge?
How much for an actual card?
How long do I have to wait for Europe transfers?
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.
the exchange rate was different than expected
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
I was trying to top up my account and it isn't working
I think my card payment was reverted
How do I find my PIN?
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
What are the reasons why a card payment would be declined?
Could you tell me what your exchange rates are?
Why do you need all these details about my identity?
How do I go forth on transferring a sum of money from one account to another?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
Please give me a Mastercard instead.
what are the reasons I have to proof my identity to you?
I want to cancel a transfer I just made.
I'd like to delete my account.
What do I need for the identity verification?
explain the interbank exchange rate
How can I access my account when I have lost my phone?
It looks like my card payment might have been reverted.
There is a fee from a transfer that is not supposed to be here!
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
Why did I get charged more than once?