Instruct: Classify the online banking query into its corresponding intent.
Query: I think the rate that was applied to my purchase using foreign currency is wrong. Help!
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
There is a direct debit payment on my account that I didn't authorize.
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
What are the currency types that I can keep money in.
How come there is an extra fee on my statement?
how do i get the card linked
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
Are there any fees to get additional cards?
I would like to retract my purchase.
Why do you ask for top-up verification?
I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?
How long are deliveries to the US?
Why did you guys charge me an extra €1?
Where do I go to change my account details?
what to do about stolen phone
I'm not sure what I need to verify my identity.
Can I have my money refunded for an item
How do I get a card in the EU?
Where is my new card if I haven't received it yet?
How long will my payment be pending?
My card is almost expired.  How fast will I get a new one and what is the cost?
How long do transfers take to go though
I'd like to get a refund for something I bought, is that possible?
I need help proving that this is really me and to verify my identity.
Why is my transfer pending when I already made it?