Instruct: Classify the online banking query into its corresponding intents.
Query: I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
My card payment was cancelled.  Why?
I don't know the code for the app.
What do you require to verify someone's identity?
What should I do if I can't prove my identity.
How do I know when my new card is going to arrive?
I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?
What is the procedure for me to get more cards on my account?
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?
Do I pay extra for exchange?
still need to get card pin
Is American Express supported for adding funds?
I cannot make a transfer to another account.
Why hasn't my top up gone through?
Do you accept US credit cards?
What is the age limit for an account?
Do i have to verify who I am?
How can I transfer money between accounts?
How can I get my card to work?
Why would my beneficiary not be allowed?
How can I transfer money using my credit card?
Can both Visa and Mastercard be chosen?
Can I use my virtual card to complete transactions for memberships?
I can't see my refund in my history.
My account isn't showing the refund