Instruct: Classify the online banking query into its corresponding intent.
Query: I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.
Cash I did not get showed up in my account
Does auto top-up have a limit?
A card has been sent to me, how do I track it?
I have been charged twice on my statement.
My identity hasn't been verified.  Can I use my account?
Can I see the source of my available money?
Why is my ATM withdrawal still pending?
What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.
What is this $1 charge on my account?
Why cant I send money to a beneficiary?
Shopping on line I was declined when trying to buy something.
Why isn't my id verifying?
I need to hold money, what currencies can I use?
why didnt a transfer to my account process
Please help me with the activation of the new card.
I just had my card get declined at the ATM! I need to get money out but I am unable to.  Why has this happened?
There is a refund missing.
At which locations can I order a card?
What is the refund policy?
I cannot get my disposable virtual card to work
I bought something and want the money refunded can I get some help with that?
What do the disposable cards do?
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?
Am I supposed to verify my identity?
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow