Instruct: Classify the online banking query into its corresponding intent.
Query: I was charged and shouldn't have been charged when using my card!
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
Hello, what is a virtual card and how do I get one?
I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.
Can you delete the account?
Why is the exchange rate different on my recent purchase?
How can I convert currencies?
How do I change my address ?
I don't have my cell phone with me so I cannot access the system to complete the transaction.
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
Can you show me how to top up with Google play?
What is the maximum top up?
when does my balance update for a transfer
If I don't live in the UK, can I get a card?
My app is showing a cash balance that I did not receive.
Where do I go to terminate my account?
I got some cash but it wasn't the right amount.
Is topping up unlimited?
Card activation is not working. What do i do?
Can I use a disposable virtual card for any purchase?
There is an unauthorized payment in my statement.
Why can't I complete the transfer?
Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
I'm trying to verify my identity but can't figure out how, what do I do?
My last ATM request did not go through due to a declined card. Please cancel the request on my account.