Instruct: Given an online banking query, find the corresponding intents.
Query: There was an unexpected fee for my cash withdrawal!
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.
Where can I get my currencies exchanged?
Where do I go to change my PIN?
How long does a transfer take?
I want to know how to transfer money with my credit card
I'm having problems with ID verification
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
How long will it take to transfer something from China?
I just received a new card, where do I go to link it to my account?
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.
I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.
I attempted to enter my pin to many times.
My top-up is taking a very long time to complete.
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
What is the delivery time to the US?
Why do you need verification for my identity?
Is it possible to cancel a transaction?
What do I have to do to get the contactless to work?
My app is showing a cash balance that I did not receive.
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.
I made a card payment, but it has been declined?
How can I make my card ready to use?