Instruct: Given an online banking query, find the corresponding intent.
Query: Can you please explain why my transfer failed?
I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.
My card payments have stopped.
Are there steps I need to take before my card expires?
do you accept from usa credit card?
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
Is a tracking number available for the card that was just sent?
How are the exchange rates determined?
Can you unblock my blocked pin?
Would I be able to get a second card?
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
I was unable to transfer to another account.
Duplicate transactions appear on my account
I have duplicated transactions on my statement
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
Can someone assist me with updating my account details with changing my last name?
I need a hand here, I need to top up cash.
I need you to delete my account now.
How can I reset my PIN?
What kinds of cards can I use to top up?
Do I have to go to the bank to change my PIN?
I blocked my card by mistake, how do I unblock it?
What do I use to verify my identity?
My billing address changed and I need to update my information.
Why aren't my payment funds available to me?
how do i cancel my account