Instruct: Classify the given online banking query into its corresponding intent.
Query: I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
I got cash abroad and need to check the exchange rate
Is there a way to use a cheque to top up my account?
Is there a way you can have money from a purchase I made refunded to my account.
Please help me change my PIN.
My card was working but now it doesn't.
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
Can you tell me why I can't make any transactions?
My transfer didn't work how come?
Can I hold more than one currency?
The exchange rate is incorrect for something I bought
Seems like my top-up has failed
There is an unexplained $1 charge on my statement, can you please explain this to me?
Need to report a change of address.
How often can I top up?
There is a strange card payment I don't recognise.
How do I use a card to top up?
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
I received a decline message on a transfer
Can I use check to deposit?
top up not completed
I do not need GBP, I need AUD, how do I convert it?
I did a transfer.  What is the extra fee?
I prefer mastercard.
Am I able to use my account if the identity verification is not complete?
I want to exchange USD and GBP with the app