Instruct: Classify the given online banking query into its corresponding intent.
Query: I did a transfer and was charged a fee that I shouldn't have been!
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.
I made a purchase but never expected to see a fee charged for the transaction.
Can I use app to unblock my card?
Why did my top-up fail?
Does the card you sent have a tracking number?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
I want to use my card. How do I activate it?
A strange card payment, I do not recognize it.
What kind of security protects my money?
I can't see my refund in my history.
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
what do I need to do if the ATM kept my card?
I forgot my code
I have a strange transaction for £1 on my statement, what is that?
Why would the app deny my top-up?
I don't see the transaction I made to a friend on my account.
I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.
Why isn't my top up showing?  Was the money reversed?
Please, tell me why I can't have the funds I deposited a week ago? I need the money now.
Why would my beneficiary not be allowed?
I have enough money in my account, so why is my card being declined?
How are the exchange rates determined?
I noticed an extra pound charge?
What countries are you located in?
do I need to verify my identity before I can use my card?