Instruct: Given an online banking query, find the corresponding intents.
Query: Your exchange rates come from where?
I need to know what foreign exchange rate I can get.
The ATM did not give me as much cash as I requested.
I recently made a transfer that I would like to cancel
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
In regards to top-ups, can I do them via Google Pay?
Why do I need to verify my funds?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
Is there a way to reset the passcode?
Am I gonna be charged for sending out more cards?
Still waiting on my refund...
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
Why did my top-up not go through?
I don't understand why there is an extra €1 fee in my statement.
Tell me why there is an extra charge when I used an ATM?
What is the refund procedure?
Why hasn't my transaction completed?
Is American Express accepted?
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
What does it mean when it says that I have a payment that is pending?
Still waiting for transfer to be completed.
Why has my top up not gone through yet?
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
I need my virtual card
What do I have to do to cancel a transfer?