Instruct: Classify the given online banking query into its corresponding intent.
Query: My top-up has not posted.
It appears my top-up has not gone through.
Why isn't the transfer I made to a friend showing?
What are the fees for using a European bank card?
Seems like my top-up has failed
Will my card be a MasterCard or a Visa?
I made an online purchase and the order has not shown up. Give me my money back.
How can I pay for top-ups?
Card activation is not working. What do i do?
I'm due a refund and it is not on my statement.
My ATM transaction was cancelled.
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
when will I get my refund?
I have a cash withdrawal that says it's pending, why?
How do I turn on my new card?
Am I able to use my account if the identity verification is not complete?
Why is the exchange rate for my payment incorrect?
Why is my contactless not working?
I want to close my account due to poor customer service.
How do I go about ordering another card?
My money transfer has not happened yet
My PIN is locked, how do I unlock it?
I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?
I didn't make this payment!
Is there a way yo change my PIN?