Instruct: Classify the online banking query into its corresponding intents.
Query: The cheque I sent a few days ago has not been deposited yet, what is the hold up?
I made a cash deposit going to my account but it is not there
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
Which cards do you support for top up?
Can you help me process a refund?
Why does my transaction have an added fee?
Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.
why do you verify the top up
Please tell me if I'm going to be charged for sending out more cards?
I still have not received an answer as to why I was charged $1.00 in a transaction?
Why was I not able to take cash from the ATM?
How can I verify my source of funds?
I just looked at my app and it seems I was charged extra, why is that?
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
Can you explain why the ATM is giving me less money than what I asked for?
Why does my identity need to be verified?
Why check my identity?
Can turn my money into another currency?
I'm having a hard time proving my identity.
When my card expires soon, how fast is the replacement card sent and what are the costs?
How limited is a virtual card?
I don't see my card anywhere in the app.
For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.
How long does it take for a top up to be approved?
Is there a problem with the top up system? My transaction hasn't gone through properly
Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.