Instruct: Classify the given online banking query into its corresponding intent.
Query: I am unable to prove my identity
I don't have a way to prove my identity.
Is EUR one of the currencies you deal with?
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?
I would like to edit my personal information .
Why hasn't my friend received the money i sent them yet?
What ATMs use this card?
I think the bank made a mistake on the exchange rates
I can't see my cash deposit in my account.
Will I know which exchange rate I will get?
I think the exchange rate for my for my cash withdrawal is wrong
Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.
I need to know what your exchange rates are.
How do I know what my account is set to, I am paid in GBP?
I am missing a refund amount on my account.
How many countries do you work in?
Why was the exchange rate so wrong when I bought something!
Any extra charges for exchanging currencies?
What do I do to get ahold of my own card?
When I got cash I was charged an extra fee!  Explain!
Can I have a Visa card?
What do I need to do to verify my funds?
what do i need to have with me to activate card
How long does it take for a transfer to show up in my account?
My account shows a direct debit charge that I have never seen before
How do I begin the process of a refund?