Instruct: Classify the given online banking query into its corresponding intent.
Query: I just want to top-up, why do I need to verify anything?
Do you know how I can verify that I did a top-up to my card?
How long does it take for a new card to ship?
How do I find out how or where this transaction on my account came from?
I want to get a refund.
where are the transfers originating
What is the highest amount I can top-up?
I have a cash withdrawal that I do not recognise.
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
How can I fix my contactless?
Can I use a cheque to top up my account
What is your refund policy for products I have purchased?
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
Why was my top up cancelled?
I don't understand why there is an extra €1 fee in my statement.
My statement indicates I made a payment to an unfamiliar merchant.
Can I add money to my card automatically during a trip?
Why wasn't my card payment accepted?
My top-up was cancelled, could my bank be the problem?
When will I receive the cash payment from the check I deposited?
Can you do exchanges of EUR?
My funds must be verified
I am unable to transfer money. I believe it is not working because it states it was declined.
My credit card for was not approved for a top-up transaction.  What happened?
Explain how to verify my identity?
I don't have a virtual card - how do I get one?