Instruct: Given an online banking query, find the corresponding intent.
Query: There is a mysterious debit transaction on my statement
Why is there a direct debit payment on my statement that I didn't do?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
Why do you have an identity check?
I need to know where my funds come from.
What do I do to verify my source of funds?
What happens if I use my account and my identity verification hasn't finished?
When will I get my new card?
Can I cancel a transfer I made
What is this extra €1 fee about?
Why do I need to verify a top-up?
Do you send more than one card?
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
Why do you need to perform identity verification?
My source of funds require verification.
When will I receive my card?
What has to be done to verify my identity?
I think a card payment I made was cancelled.
My top up isn't in my wallet.
Is there a fee for a SEPA transfer
is apple pay a top up service?
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?
Can I use the app without my phone?