Instruct: Classify the online banking query into its corresponding intents.
Query: Why is allowance not being given to my beneficiary?
My transfer to a beneficiary did not go through.  Why?
I need to delete my account, please.
I need to cancel a transaction immediately.
My card no longer works.
How long does it take for a top up to be approved?
I didn't set up a direct debit payment on my account.
Why does a top- up need to be verify?
I need to cancel a transaction.
Why was my cash withdrawal given the wrong exchange rate?
I can't withdraw money
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
Where do I find how to top off with a check?
How do I get a new card when my old one expires?
What is needed for the identity verification?
What is the age limit for an account?
I didn't make a payment at this business.
How do I get my card out of the ATM?
What is the dollar that I have pending on my statement there?
How do I get my card PIN?
How much is the limit for top-ups?
If I'm getting my identity verified, what all do I need?
I'd like to make some changes to my personal information.
What is this extra fee?
The ATM did not give me my card back?
Please explain the extra fee when I paid with the card.