Instruct: Classify the online banking query into its corresponding intent.
Query: What if my top up is reverted?
Why did my top-up not get approved this time?
Verifying top-up cards necessary?
When can I expect my card?
How long will my transfer be pending for?
Please tell me why I would have to pay a fee for a recent payment. Thanks.
How can I exchange USD and GBP in the app?
I was mugged.  They took everything.  I can't use the app.  What do I do?
I want to top up my account. What payment methods are supported?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
I have a direct debit I didn't set up
I couldn't complete card activation.
The ATM is showing it gave me the money I requested but I didn't get that amount.
Where do I find the auto top up option?
I have a cash withdrawal in my statement. Why is that?
Why is it important to verify my identity?
I got cash abroad and the exchange rate applied is wrong
My card isn't here yet.
how do you get exchange rates
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
What do I need to do in order to get a new card?
I see a payment on my statement for  a place I didn't make a purchase at.
What is this cash withdrawal I don't recognize?
What's the exchange fee?
Are there any charges for top ups?
Is there a fee to get an actual card?