Instruct: Classify the online banking query into its corresponding intents.
Query: My refund is still pending
I requested a refund but am unable to see it in my account. Why is that?
I need to find the card I received in the app.
Can you tell me the countries you provide support for.
Yikes!  I didn't get the amount of money that I requested.  What do I do now?
Could you explain why my card payment did not work?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
I am not happy with your service and request that my account be terminated!
How can I change my password?
how do I get a disposable virtual card?
I prefer to get a Mastercard.
I have arranged a transfer, but no longer need to send it. How do I stop the transfer?
How do you do exchanges?
How can I fill up my gas tank using a check?
Is there a reason for my top up to be cancelled?
How long will it take for the money to reach my account?
My transfer was not approved
I need another card for a member of my family. Is this possible? How soon can I get one?
My ATM transaction was cancelled.
Can I transfer my salary onto here?
What is my top-up limit?
Can I top up with cash
I don't know the code for the app.
Give me a refund
My payment card was declined - could you tell me why?
Why have I been charged more than once for the same transaction?