Instruct: Classify the online banking query into its corresponding intents.
Query: I tried to top up and suddenly my money disappeared
I used my card to top up, but the money is not there!
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
How do I use American express to top up my account?
What do I do?  My card is broken.
How does the exchange rate work on this app?
I got my American Express in Apple Pay, why is top up not working on my device?
WHAT IS THE MAIN REASON OF THIS PROBLEM
Tell me why my balance did not change when I tranferred cash.
Someone else charged my card!
My money transfer has not yet occurred
Am I allowed to hold money in multiple currencies?
Can I pay online with my card?
How can get a Visa card?
Currently I can't get my card to work.
A direct debit payment I didn't do shows in my app
What's the wait time for European transfers?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
Can I track history on funds?
I would like to order a virtual card.
I have a direct debit I didn't set up
what are the reasons I have to proof my identity to you?
It's not letting me transfer money to my beneficiery.
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
Hi, would you please activate my card?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?