Instruct: Classify the given online banking query into its corresponding intents.
Query: I paid with my card and ended up being charged a fee.
Is there an allowance on cards?
Someone withdrew money from my account, and it wasn't me.
I wanted to know why my transaction didn't go through.
Can I see where my money is being transferred from?
Verifying the top-up seems like a hassle.
Do I have to go into the bank to change my PIN?
I think my card has been compromised in some way.
there is a debit i dont recognize
Why doesn't my card work for any transactions?
I would like to cancel my previous transaction
Why would my transfer result in a decline message?
Why was I charged when taking out money?
A direct debit payment that I didn't authorise shows up in my app.
Where do I find our how to get a physical card?
Does it matter which card I use
It has been a couple of hours but I do not see my balance updated, can you help?
What are the steps for identity checks?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.
Could you tell me why my top up isn't showing in my wallet?
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
If I order a card when does it arrive?
I recently deposited some money into my account, but it still isn't showing up. What's going on?
I left my phone at the hotel I was staying at so I can't use the app!
I want a real card
Has my card been lost in delivery?