Instruct: Classify the given online banking query into its corresponding intents.
Query: I topped up but it isn't in my account
i have a pending top-up
Can I use my apple watch to top-up?
I am wanting to refill my card, is there a charge?
How do I know what my PIN is?
No refund showing in my statement.
Can I open an account for my offspring?
The disposable cards - what are they for?
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
My card is stuck in an ATM machine, how do I get it back quickly?
What can I use to receive my salary?
Will I be charged for a cash withdrawal?
Why do some of my payments have fees?  I don't understand.
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.
Can I get an actual card
I deactivated my card but would like to reactivate it.
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
Can I obtained a Visa Card
I don't know my PIN, how can I find that out?
How can I close my account?
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
I think someone else is using my card.
Can you tell me where to find top up by cash deposit?
Do I need to verify my top-up card?
My transaction has not been received. When are you going to process it?
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?