Instruct: Classify the online banking query into its corresponding intent.
Query: I see a direct debit transaction in my history that I did not set up.
There's a direct debit payment that I don't recognize.
Why would a cash withdrawal be pending?
I don't have a virtual card - how do I get one?
I was checking my statement and I think one of my card payments has reverted
Are there any places that won't take my card?
My account balance has not updated to reflect my recent transfer.
Why is my refund not showing up on the statement?
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
I would like to receive instructions showing the verification process for top up cards..
Am I able to get a refund for something I bought?
I need a new card before it expires.
Do I have a say when it's delivered?
The app is saying I made a withdrawl but I didn't.
Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.
Do you guys have any age restrictions?
I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?
What is the extra fee that showed up on my card?
My card is lost!  Please help me!
what are limits to top up
how long should I expect to wait for my card to arrive?
What is this random charge of one pound doing on my account?
I thought it was free to make a withdrawal. So how much does it cost now?
Why didnt my top up go through
Can I get a physical card for free, or is there a charge?