Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was I charged a fee when I withdrew money?
I used my card to get cash then I was charged a fee that I shouldn't have been charged.
I'd like to transfer funds using my credit card.
Why didnt my top up go through
Can friends I have top-up my account?
According to the app, I got cash from an ATM but I haven't made any transactions.
When will I see an updated balance after a transfer?
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.
Is there a function where I can top-up automatically?
Where do I pay with my debit or credit card?
I don't recognize this payment on my app, I am sure I didn't spend any money there.
What is the greatest number of times that I can top-up?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
Can I order a card?
There is a missing transfer on my account
Can someone assist me with activating my card?
What steps do I have to take to change my PIN?
I no longer want to keep this account.
Why is my transfer pending when I already made it?
I deposited a cheque and its been days and I still haven't received the cash!!
I am very dissatisfied with the services that you are providing.  I want to cancel my account.
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.
Does this app have the same exchange rate as third parties?
I want to top up by card, what do you support?
what documents do i need to verify who i am