Instruct: Classify the online banking query into its corresponding intents.
Query: What forms of ID work for verification?
How do you check my identity?
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?
What is the process to change my PIN?
I tried to use the ATM today but it would not accept my card.
I was charged an extra pound.
Can I change my PIN in Austria?
I got charged twice for the same payment. Please removed the pending payment. Thank you.
I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
I got this stupid fee after taking cash out, why?
The wrong account was used during a transaction.
Show me how to activate my card
I looked at my statement and found a payment I and found a mistake.
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.
My top-up does not seem to have worked, what  went wrong?
I'd like to have extra cards. Will I have to pay for that?
Can I choose whether I receive a Visa or a Mastercard card?
i do not know what this charge is for
If I lost my phone at the hotel, can I still use the app?
Why are you keeping my money from me by declining my card? What is going on?
I've made a bank transfer but the money doesn't seem to be in my account.
i have been trying to top up my account with a check but it won't work
I made a bank transfer and the balance hasn't updated yet.
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app