Instruct: Classify the given online banking query into its corresponding intents.
Query: Where do I go to verify my identity?
What needs to be provided for identity verification?
Is it possible to top-up automatically?
Am I able to get both a Visa and MasterCard from you?
I mistook my pin and now I am locked.  Can you unlock me?
Why isn't my pending transfer finished?
I would like an extra card.
The item i bought exchanged rate was incorrect.
Is there a charge for getting cash?
I just pulled money out of the ATM and was charged a fee, WHy?
How come a fee was charged when I tranferred money
What happens if a merchant doesn't accept  you payment?
I think I have an extra transfer charge.
I have a cash withdrawal that I don't recognize.
Can I use my American Express card to add money into my account?
It's been two weeks and I haven't gotten my card, what do I do?
I purchased something while traveling, and the exchange rate applied was wrong.
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
I am unable to use my card.
The card payment I attempted to make failed.
Please delete this account.
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
I already have an account. Why can't I use it unless my identity is verified?
How do I change my address ?
I need to make a transfer but it keeps getting declined I need Help!
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?