Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
Why hasn't the app verified my identity?
What is the top-up limit on my cards?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
My source of funds require verification.
Make me understand why I am charged an extra fee when I use the ATM.
I am missing a refund amount on my account.
I thought transfers were free. Why was I charged to transfer?
My card payment has the wrong exchange rate
My top-up is not working. Why is that?
What's the process for terminating an account?
My card is no longer lost. How do I enter it back into the app?
Can I choose from either Visa or Mastercard?
where can i see money source?
I have a transfer from the US, How long is the wait?
Why was my card payment reversed?
Is there any way to get my salary in a different currency?
I need to actuate my card.
I don't understand why my payment was declined. I thought everything was ok.
Why was I unable to finish this transfer?
The balance hasn't changed yet after depositing a cheque with some money.
I was charged $1 in a transaction.
Help, I don't see my money i just added.
I cannot withdraw money from the ATM
I was charged a fee for a transfer.