Instruct: Classify the online banking query into its corresponding intent.
Query: The exchange rate for case abroad is applied wrong.
You've incorrectly calculated the exchange rate for my cash withdrawal
What do I need to do to link my new card for my account?
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
Can the card was sen to me be tracked?
I can't see my cash deposit in my account.
What is needed for identity verification?
Do I need any kind of proof for the identity check?
I want to close my account. The service you provide is unsatisfactory to me.
I want to open an account for my child.
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!
Will I see the transfer in my account within the week?
Can my friend send me money if it is not in US dollars?
I cannot remember my passcode.
Do you have any accounts for children ?
Why wouldn't the ATM give me my money?
Can I set automatic top ups?
Why has transferring money resulted in a charge?
The app failed to verify me.
The ATM ate my card; how do I get a new one?
What stopped my transfer, from being accepted?
Why am I getting double charged for multiple transactions?
I'm trying to take money from my account but its not letting me. Help!
What documents do I need for the identity check?