Instruct: Given an online banking query, find the corresponding intent.
Query: The exchange rate you are using is bad.This can't be the official interbank exchange rate.
I was charged the wrong exchange rate on a purchase
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?
I need to add a serious amount of cash to my card, how do I do that?
I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.
I haven't received money from a transfer?
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
A fee came along with me paying with card
I need my PIN, where is it?
Can you tell me what this cash withdrawal is?
I don't think I made this transaction on my statement
I would love one of the virtual cards!
Where do you mail physical cards?
My ATM card isn't working for a withdrawl
I needed cash from the ATM but I couldn't get it.
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
i tried to withdraw money but was told i didn't have funds
Why isn't my refund on my statement?
Is it possible to purchase more physical cards with my account?
My card payment was reverted
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
My transaction from earlier needs to be reversed.
I do not have my pin yet
Which cards are accepted for topping up?
How can I unblock my PIN?