Instruct: Given an online banking query, find the corresponding intent.
Query: My identity wasn't verified
I'm having trouble proving my identity
My card has gone missing.
Is it possible to go ahead and log in, although I have not been confirmed yet?
Can you track my card for me?
Can you tell me what this fee is on my statement?
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!
Can someone please tell me how much I can top-up?
How long will it take for the cash I deposited this morning to show up?
There's a card payment with a name I don't recognize
how do i avoid charges in the future
I received $20 but I entered $100
Why is a payment I made reverted back to my account?
My top-up was just cancelled.
I got charged fees for withdrawing cash!
The exchange rate applied was incorrect when I was traveling outside the country.
Help me!  I don't know what my password is.
What do I do if I forgot my passcode?
I tried to top off using the card, but the money just disappeared?
I was getting cash and the card got stuck inside
When will my transfer arrive from Europe?
Does it cost me to add cash?
My phone was left behind.  Can I still use my card?
I sent payment with EU transfer and they still haven't received it. How long does it take?
If I have a credit card with you how I get set up to link to it?
I need a new card to replace an expired one. Will it cost anything, and how soon?