Instruct: Given an online banking query, find the corresponding intent.
Query: can you tell me why my card was declined?
When I tried to pay in a store my card din't work
Can you explain your refund policy, please?
I don't know where this debit transaction on my statement came from.
I do not recognize a direct debit payment that I see on my app
What are the benefits of a disposable card?
Is there an additional cost to exchange currencies?
The exchange rate for foreign ATM currency is wrong.
I just got my card.  It's not linked yet--how do I do that?
How much will I be charged for exchanging foreign currency
What do I do if I have forgotten my passcode?
Can I have a friend send money directly to me?
If I want to topup by card, how do I do it?
I don't know my password anymore.
Where can i top my card for free?
I can't use my card because it is not working.
How do I verify my ID?
I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
I have lost my phone.
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
Why hasn't my ID been verified?
My new card just arrived, how can I activate it?
If my card is about to expire how long would it take to receive a new one and how much would that cost me?
Is there a problem that makes my payments show pending?
I only received $20, but I requested $100.
Why won't you let me name X as a beneficiary?