Instruct: Classify the online banking query into its corresponding intent.
Query: Help me verify the card used on a top-up.
Why does top-up require verification?
I think I was charged a different exchange rate than what was posted at the time.
Is the exchange rate the same on weekends as the weekdays?
on my statement there is a payment that I don't recognise
Can you show me how to top up with Google play?
My cash withdrawal shows as pending still.
How can I find an ATM that accepts this card?
I can't log into my account because I lost my password
Do you offer account's for minors?
What are the steps to activate the card, as it does not seem to work?
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
My phone is at the hotel.  How can I use the app?
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.
Are their certain cash machines where I can change my pin?
I only received $20, but I requested $100.
Is the PIN separately delivered?
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
I think there has been a mistake on my exchange rate for this purchase.
How do I auto top-up?
A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?
There is a transfer not showing on my account.
Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.
What am I being charged an extra pound when I haven't bought something worth that much?
I have a pending payment on my card.  Why?
Why is my last transfer pending?