Instruct: Classify the given online banking query into its corresponding intents.
Query: How do I know what exchange rate I will get?
What is my money worth in other countries?
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
What card types can I choose from?
I see an extra $1  charge on my statement, why is this?
There's a payment that isn't mine on my app
I want to deposit my check to top up my account
phone is at a hotel, can i still use app
What's the fee for exchange of foreign currencies?
My payment was terminated
I entered the pin incorrectly too many times and now it is blocked. Can you help?
Pending still shows on this transfer, why?
What was the extra charge for using my card?
I lost my card and need a new one, will it cost me?
What are the charges if I exchange foreign currency?
I used my card and there was a fee
What documents do you need to verify my identity?
Do you support top ups?
Are there fees for using an international card to top up?
What is the maximum top up?
Something is wrong, my top-up is gone and I don't know what happened to my money.
Set a new PIN please.
Is my transfer pending?
I would like to know where the funds are at.
Is it possible for me to track the card is was mailed to me?
Can you explain your refund policy, please?