Instruct: Classify the online banking query into its corresponding intents.
Query: How is the exchange rate calculated?
How are foreign exchange rates determined?
I was just needing to know why my card got declined
I cannot make a transfer to another account.
Why can't I top up by cheque?
What do I do if my smart phone was stolen?
I have a cash withdrawal on my statement that I am unsure of.
I'm not able to verify my identity.
What countries are you located in?
What should I do after I've moved and need to update my personal details?
I want to revert this mornings transaction.
My card has gone missing.
My account was charged twice for one purchase
My card is no longer lost. How do I enter it back into the app?
I want to change my pin number from an ATM. Is this possible?
Can I revive a physical card.
What should I do if I think someone stole my details and used my information to make some transactions?
i'm not satisfied with the services and no longer want to be a customer
Explain why a card payment would be cancelled?
How soon will my balance be updated to reflect my transfer?
Does the top-up need verified?
How do I check security settings on my card?
i want to get a card but i live in the US
I recently reported my card as missing/lost, and I just found it. Can I still use it?
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
What's the reason for needing to verify my identity?