Instruct: Classify the given online banking query into its corresponding intent.
Query: is a transfer to a beneficiary allowed?
Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.
I made a check and cash deposit that wasn't credited to my account.
Why is this payment pending?
When do I get my card PIN?
Where can I get your exchange rates from?
How do I to up by card?
Why would there be an extra charge on my app?
Where can I located the auto-top up option?
I have heard about these disposable virtual cards but don't understand how they work.
Can you please explain how to transfer money using the bank transfer process?
What are the countries you support.
why isnt my cash withdrawal showing
I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?
Are these cards available in europe?
I was charged $1 in a transaction.
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
I would like to change my personal details.
My address needs to be changed.
Why was I charged extra on my last UK pound to Russian ruble exchange?
How do I know when my new card is going to arrive?
Why haven't I received a refund yet?
Which countries do you currently support?
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
Why can I not make a transfer?
I think something went wrong, I didn't get the right amount.