Instruct: Given an online banking query, find the corresponding intent.
Query: My refund isn't showing up on my statement.
Why isn't my refund shown on my statement?
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?
How can I order my card?
I paid with card and was charged a fee that shouldn't be there!
what is the time frame for transfers
I do not like this, I made a simple transfer but I have an additional charge for doing so.
What is the estimated time on an urgent transfer from China?
I'm not sure how to complete the identity checks process.
Why is my ATM cash withdrawal not working?
Can another family member hold a card for this account in addition to mine?
Can I get information on topping up?
I need you to delete my account right now.
My withdrawal from the ATM was cancelled.
For some reason, I'm unable to transfer funds.
How can I top up with Apple Pay?
Why hasn't the money transfer arrived yet?
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.
Why do I see an extra €1 charge on my statement?
Why can't you allow my beneficiary?
What are the steps for my friend to send me money?
Who can send me money?
I was declined when I tried to take out cash!
How long does it take for cards to be delivered after ordering them?
Is there a way to modify my details?
How do I get my money back for something I bought?