Instruct: Classify the online banking query into its corresponding intents.
Query: Why isn't my id verified?
I'm having a hard time proving my identity.
Can I make an account for my kids?
Where do I go to update details?
I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.
What happens when I am charged twice?
What kind of cards are supported?  What currency?
How long does it take for pending transfer transactions to post?
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.
What do the disposable cards do?
Where is my money that I transfered?!
What is the process to link the new card?
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
Can I have a refund for one of your products?
What do you charge to top up US cards?
I wasn't able to use my card today when I went out for lunch. Wondering why that is?
Top up not available in my wallet.
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
My money disappeared right when I tried to top up
Some cash shows up on my app.
I am being charged a pound out of nowhere. What is this?
Why are top-ups being verified?
There was an extra charge when I used my card
Can I track the card you sent to me?
I have a top up card. Where is the verification code?
Does my account have the option to hold multiple currencies?