Instruct: Classify the online banking query into its corresponding intents.
Query: I want my purchases cancelled.
I am interested in cancelling a purchase
Why isn't my deposit showing up?
Can I pick a new PIN?
What countries do your accounts support?
do i need to add money before i order a card
What is my identification used for?
I have a reverted top up I made and wanted to know why it didn't go through.
I need assistance to activate the card on my account.
How do I verify my ID?
Do you limit my top-ups?
Why hasn't the app verified my identity?
I did not receive the correct amount for the exchange rate.
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
How can I go about resetting my passcode?
My statement shows an extra fee - what is it?
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?
Why can't I take $100 out
I am seeing in the App a some cash withdrawal that does not belong to me
Can you transfer money to your card by bank transfer?
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
I withdrew cash and was charged
Is there a way to undo a transaction?
Is there something wrong with the ATM? It would not let me pull cash out of my account.
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?