Instruct: Classify the online banking query into its corresponding intent.
Query: Is there a fee for a cash withdrawal?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
I tried to transfer money but it didn't go through
I need to track the card sent to me.
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
The transfer was accepted but now it's stuck on pending. When will it go through?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
How do I protect my phone from someone using it after I lost it.
I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
How do I receive a disposable virtual card?
The service here is horrible, I want to delete my account.
How long will my transfer stay pending?
I haven't received my card.
My new card is here, what's the process for activating it?
I heard you have an auto-top up option, where do I find that?
I got less cash because of the exchange rate.
Are there limits with top-up?
Do you do business in the EU?
Why is my identity not verified?
This fee shouldn't be there after I paid with a card.
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
What should I do if my phone is lost or stolen?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
I don't recognize some transactions.  Is someone else using it?
Will I get a visa or Mastercard?
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.