Instruct: Classify the online banking query into its corresponding intent.
Query: I did a transfer but its still pending
Why is my transfer appearing as "pending"?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative
I was charged a fee when withdrawing cash, can you explain why?
I'm being asked for a verification code. Where do I find it?
I would like to dispute a direct debit transaction
I withdrew money and got a fee, please explain
Declined, transfer not completed.
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
The exchange rate was wrong in the foreign country I got cash in.
What is the process to get a new card when your old one expires?
Is it acceptable to use either Visa or Mastercard?
Why was my new card declined?
how does my statement get updated so i know when a refund will reflect on my balance
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
I see an unfamiliar payment on my statement.
How can I receive my salary in another currency?
Why isn't my balance updating?  I did a bank transfer and it isn't current.
Do I get charged for withdrawals?
Why didn't my payment process
I transferred money from one account to another account and I charged a fee for it. Why is that?
Where do you deliver cards to?
I want one of the virtual cards!
What currencies can I use?