Instruct: Classify the given online banking query into its corresponding intents.
Query: My card payment has the wrong exchange rate
I bought something in another currency, but the exchange rate was incorrect.
How much do I have to pay to accept an international transfer?
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?
How do I top up my account with a bank transfer?
Are my contactless settings correct? I tried to use it today but it wasn't working.
Help!  What should I do?  My phone was stolen yesterday.
I did a cash deposit to my account but it doesn't show up
I would like to know how my friend would be able to send me money
I don't know what my passcode is, can you help?
I want one of the virtual cards!
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
I've obtained the card, how do I enable it on the app?
I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient
can you tell me where to find the top-up verification code?
I want to cancel a transaction.
Help! I made a transfer in error and need to cancel it before it's complete!
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.
How long will a transfer take from Europe?
When will my transfer move out of pending stage?
It's requiring me to verify my identity?
I just got a card, how can I add it to the app?
are there age requirements
I tried activation my card and it didn't employment
How do I order another card?
Why is my refund not visible on my statement?