Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I get an item refunded?
What is the refund process?
Help me unblock my account.  I entered the PIN wrong too many times.
what steps do i do to get a real card
What's the process for topping up my card?
Can cards be dispatched on a specific date?
Why can't I use my beneficiary?
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?
I thought transfers were free, why was I charged?
Why was my PIN blocked?
I purchased something abroad and the incorrect exchange rate was applied.
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
I tried to get gas but my money was gone!
I tried to transfer money but it didn't go through
After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?
The cash deposit I made this morning has not been credited to my account
Why can't I topup my account?
What am I being charged an extra pound when I haven't bought something worth that much?
I just got refunded for my purchase over two weeks ago
I have my card, when whill my PIN be available?
The money that I have transferred hasn't arrived yet.
Do I get a discount if I exchange currencies a lot?
Verify my source of funds?
Why isn't the transfer to my account showing up?
How do I verify my top up?
Give me my card, I need it now!