Instruct: Classify the online banking query into its corresponding intents.
Query: Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I'm due a refund and it is not on my statement.
I can't get the card itself to work.
How long is the delivery to the US?
Will I be charged for receiving the money?
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?
I need to set up an account for my daughter, how would I do that?
How much is a physical card?
I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
Can you tell me whats going on with my card it seems to be not working?
Are you aware of any charges for receiving money?
Is there any way I can get more physical cards to use with my account?
Can you tell my why my funds transfer did not work properly?
How does a disposable virtual card work?
How long do I have  to wait for my transaction to be completed?
I have foreign currency i would like to change how much will it cost me?
Help me unblock my account.  I entered the PIN wrong too many times.
is there a limit for top up?
Please send a new card; the ATM ate mine.
Why was my transfer stopped ?
What's the problem? My card keeps getting declined for top up. I need to know what is going on.
If I make a mistake can I cancel the transaction?
Did you deactivate my card it's not working anymore
My top up is not working
Why do I see an extra £1 charge on my statement?
Instructions for activating card