Instruct: Classify the given online banking query into its corresponding intent.
Query: my payment was rejected, do you know why?
is there a reason that my payment didnt go through
Why am I being charged for ATM fees?
What do I use to verify my identity?
Is my card actually working? It's the first time I tried using it
where can i have a virtual card
What is the most that I can top-up to a card?
Why hasn't arrived yet a transaction I did to my friend?
I have been charged twice on my statement.
What are the currency types that I can keep money in.
How do I deposit through bank transfer?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Someone took my card without my permission.
Where is the refund on my statement?
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
I believe my exchange rate is incorrect
What countries can I use your services?
Why won't you take my transfer, I keep getting an error message.
Why was my top-up rejected?
I need to stop a transaction that I made.
is it possible to get a refund for something I purchased?
I have a canceled top-up and wanted to know about it.
What should I do if I see an unauthorized withdrawal on my statement?
I want to add money to my card, what payments do you accept?
I'm waiting for the ID verification to go through still, so is it too soon to use my account?
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.