Instruct: Classify the online banking query into its corresponding intent.
Query: I tried to pay through my account but the payment is not going through. What's going on?
Why hasn't my card payment cleared yet?
I can't use my card for anything
Why am I being charged for transfers? Are they not free?
How many transactions can I do with a disposable card?
How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
Can I use my account before the identity verification is complete?
I am unsuccessfully trying to make a transfer can you help?
I can't be sure, but I think that someone may be using my card.
How to edit personal details?
What do I have to do to get my virtual card?
I could not transfer funds to a beneficiary; is there a problem with your software?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.
I put some money in my account the other day but now its gone? Why is this?
I need to change my address
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.
The ATM wouldn't let me withdraw cash.
What documentation is needed for the identity check?
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
where did my funds come from?
Where do I find my PIN for my new card?
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?
How do I track the card you sent me?
I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?