Instruct: Classify the online banking query into its corresponding intents.
Query: Why do we need to verify top-ups?
Can I verify my top-up card?
Can someone please help assist me by explaining to me why my pass-code is not working?
i need to trace a deposit
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Is American Express accepted?
My top-up was rejected by an app.
I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?
I can't get any money from my account.
I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?
Can I use my virtual card for recurring monthly payments?
Can I use check to deposit?
What does it mean when it says I have a payment pending?
how do I get top up to work for my card
What is this random charge of one pound doing on my account?
An ATM swallowed my credit card!
How do I unblock my card?
Is there a reason why there is an extra £1 charge on my account?
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.
Why would the ATM machine fail to give me the cash withdrawal I requested?
I moved, can I edit my personal details?
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?
Please could you give me a refund
If my card becomes expired what can I do?
My card has not come in the mail yet.