Instruct: Classify the online banking query into its corresponding intent.
Query: Is it possible to get a second card for my daughter?
My daughter need a card from this account. Is that possible?
My top-up is taking a while to process!
I hate this ATM, it charged me an extra fee, Why did it charge?
There was a direct debit transaction I have don't think should be there.
Is it possible for me to set up separate accounts for my kids?
I see a direct debit transaction in my history that I did not set up.
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
How do I know it is a Mastercard ATM?
In the app, how can I make it show the new card that arrived?
I see a direct debit transaction in my app that I didn't make.
I deposited a check, but haven't received the funds for it.
A refund for a recent return has not arrived on my card.
If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?
I'm not sure what I need to verify my identity.
I received a refund, however I cannot see it in my account
I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?
I do not recognise this card payment.
Why does top-up need to be verified?
My salary is in GBP, do I need to exchange it before putting it into my account?
What do you need for the identity verification
I got less than what i asked for in the ATM, why?
What is the system for determining the exchange rate?
What fees are charged when I top up
The amount of exchange was not correct for the item i bought.