Instruct: Given an online banking query, find the corresponding intents.
Query: I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
Why didn't my transfer to a beneficiary happen?
When should I expect to receive my card?
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?
The transfer I tried to make failed.
Can you explain your exchange rates basis?
How do I go about changing my address?
Can I use my card anywhere?
When will a cash withdrawal show up?
Where can virtual cards be ordered?
I am unable to use my top-up on the app. Could you explain this to me?
How do I go about ordering a new bank card?
Help me close my account.
My withdrawal from the ATM was cancelled.
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
I'm having trouble with proving my identity.
My card is stuck inside the ATM.
Can I apply for one of your cards if I live in the EU?
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
How come my card payment is still pending?
I need a Visa card
How to activate Google Pay for top up?
Help!  What should I do?  My phone was stolen yesterday.
What is the meaning of a pending payment?
I've been waiting for a refund to show up and I don't see it on my statement yet.
What can I use to verify my identity?