Instruct: Classify the given online banking query into its corresponding intents.
Query: There is an odd payment in my statement
A payment on my statement is wrong.
I had to pay a pound more than I anticipated!
Will you charge me more if I use a European bank card for a top up?
I have an unauthorized direct debit on my account
My payment has been declined!! What's going on, I thought everything was alright and working well?
My card's expiration date is close.
I couldn't make a transfer
In my statement, I got a €1 extra fee.
how long does it take to transfer money, my retailer is waiting
How can my friend send money to me?
Do I have a choice for a Mastercard?
My card has been stolen what do I do?
Why am I still waiting for a transfer?
The exchange rate is bad. Are you sure this is the exchange rate?
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?
I'm having difficulty verifying my identity.
How is an exchange rate calculated?
Can friends transfer money to each other?
Could you explain why my card payment did not work?
Which countries are supported
I thought transfers were free. Why was I charged to transfer?
How old does my daughter have to be to open an account?
Why hasn't my cash arrived from a deposited check?
How do I go about getting a refund?
I got charged twice for the same payment. Please removed the pending payment. Thank you.