Instruct: Classify the given online banking query into its corresponding intent.
Query: Which one are you?  Visa or Mastercard?
Is it possible to get both Mastercard and Visa card from you?
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
Unusual direct deposit
A wrong amount of cash we sent to me.
I don't understand why I was charged extra for withdrawing money?
My transfer was declined, why is that?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
Do I get to have one of those virtual cards I've heard about?
Why am I charged to get money from the ATM?
Why has my top-up failed?
When will my top up be applied?
Why is verification for my identity needed?
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?
make my account go away
What are the steps that I need to take to activate a new card?
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
Can I open an account for my offspring?
How old do my kids need to be to use your service?
I am overseas in China, can I get a replacement card?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.
I got a new address and need to change my information.
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
I'm worried that my card has been compromised because I see a payment that I didn't make.
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?