Instruct: Classify the online banking query into its corresponding intent.
Query: I topped off my card is that something you will charge me for?
What are the fees for using a European bank card?
I need quickly transfer something from China. About how long will it take?
How do I request a refund?
Why isn't my refund on my statement?
Can you tell me when my card will arrive?
How do I get a spare card?
how to delete account, not happy
I have a payment which has not been approved.
My top up is not working
What's the problem? My card keeps getting declined for top up. I need to know what is going on.
Am I able to use Apple Pay?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
Can I use a check to top up?
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
How long does a transfer transaction take?
I think the exchange rate for my for my cash withdrawal is wrong
Tell me how to verify a top up.
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
Where in the app do I link a new card?
How do I find my PIN number?
When will my payment go through?
I have exceeded all my PIN tries
A card has been sent to me, how do I track it?
I used my pin too many times.
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?