Instruct: Classify the given online banking query into its corresponding intents.
Query: I tried to top-up, why didn't it work?
I wanted to top up my account and it doesn't look like it worked
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
Are there limits as to where my card will be accepted?
Do you deal with EUR?
Where do I pay with my card?
I can't see my top up in my wallet!
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?
Where is the card PIN located?
Do you know the reason why my card payment was declined?
I tried to get cash but it was declined!
Is my account accessible even though my verification of my identity has not passed yet?
I can not find my phone or it has been stolen.
IS there a fee to exchange currency?
Would I get a Visa or Mastercard?
I am travelling and I was wondering what your exchange rates are
I need my refund as soon as possible. What else do I have to do?
It looks like I was charged twice for a single transaction
I know there's an auto-top option but I can not locate it when I look?
What are the uses for disposable cards?
What is an exchange rate?
Transfers from the US how long will the wait be?
How do I exchange USD to GBP?
How come my card payment is still pending?
Some cash shows up on my app.
I would like to change my personal details.