Instruct: Classify the given online banking query into its corresponding intents.
Query: How do you find the exchange rate?
Is the exchange rate the same on weekends as the weekdays?
When will I get my money? It's been too long.
I don't like the services, please close my account
Whats types of currency can I exchange?
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
How come the money from the merchant appeared back into my account?
Can I change my PIN without being physically present?
Can I transfer something urgently from China? How long does it take?
What is the identity check for?
I entered in the wrong PIN.  Please help me unlock my account.
ATM only gave me $20 instead of $100
Can I top up?
Does it cost money to top up?
Where do I have access to a virtual card?
When will a refund post to my account?
Why should I verify the top-up?
I sent a check into the system but still haven't received the cash yet
I can't log into my account because I lost my password
Do you charge a fee on currency exchange?
Not living in same place, need to change details
Does it cost me to add cash?
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
How to receive virtual card?
My PIN is not working, can you help?
Why am I being charged to transfer funds?