Instruct: Classify the given online banking query into its corresponding intents.
Query: Why is the exchange rate different than expected on my transaction?
The ATM I used for foreign currency provided the wrong exchange rate.
Why is my transfer taking so long to complete?
An extra pound was charged!
My beneficiary is not allowed?  Why?
Will I be able to get both a visa and a mastercard?
I checked on google and the exchange rate you are using is really bad. Can you update it?
Why haven't I seen the cash from the cheque I deposited yet?
Can I get spare cards?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
Is the EUR accepted for exchanges?
I think my card payment has been reverted
What do I do if I cannot access the app?
I want to choose a new PIN.
In what way can I use the disposable cards?
Does it cost to add money to my card?
The app isn't letting me log in, but my info is correct.
Can I mail in a check to top up?
I could not get the ATM to work
Who do I call to activate my new card?
How long does it take to prove my identity?
Is this card accepted by ATMs?
Can i choose a specific delivery date?
how come when i asked for 100 it only gave me 20.00 in the app
My beneficiary didn't receive my transfer
i cannot find my card PIN