Instruct: Given an online banking query, find the corresponding intent.
Query: Why was an extra charge added when I used my card?
Is it normal to be charged an extra fee when paying with my card?
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
How do I know when my new card is going to arrive?
How do a reverse a duplicated charge?
I need to change my address in the personal details.
How can I get a disposable virtual card?
why was a extra fee added to my account for transfer ?
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
what is the leadtime for a new card to show up in the mail?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.
My automatic top-up was unsuccessful
Can I order a second card?
What limits are there on the virtual cards?
Why didn't this transfer work?
Is there extra fees for making a withdraw in a different country at a cash machine.
What places accept my card?
What is the verification code for my top up card?
Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.
A fee shouldn't apply to me if my card was stolen.
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.
Can my PIN changed remotely without visiting a bank?
My Identity verification hasn't passed yet is it possible to use my account?
What steps can I take if someone else is using my card?
What are the age limits for your service?