Instruct: Classify the given online banking query into its corresponding intent.
Query: What is the identity check for?
what are the reasons I have to proof my identity to you?
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
Can I have money of different country of origin.
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
There is a strange card payment I don't recognise.
how can i add money from my amex card
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
Rates were applied wrong while using foreign currency at an ATM.
How can I fix this?  There is a double charge on my account.
on my statement there is a payment that I don't recognise
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
In which stores can I shop with this card?
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
I couldn't transfer money to a beneficiery
Can you tell me what countries you offer support for?
How come my transfer got declined
My ATM withdrawal was declined.
What is the maximum I can top up?
Why can't I see my funds after I topped up?
Help! I need to transfer something to China.
My money hasn't been deposited yet. When will it be?
I'm still waiting for a money transfer to show.
Is it possible to exchange USD and GBP on the app?
I tried to use the ATM with foreign currency. The conversion rate applied was wrong.
top up cancellation