Instruct: Classify the given online banking query into its corresponding intent.
Query: Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
Isn't my top-up supposed to mean its complete?
Is it possible to change my address?
I was charged for a cash withdrawal, why?
Why didn;t my payment work
I can't see all the refunds in my statement
I got some cash but it wasn't the right amount.
I was charged and shouldn't have been charged when using my card!
Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.
I was charged twice, when I didn't purchase anything twice.
My card is about to expire. What do I need to do to keep using my card?
I travel a lot, can I get a bulk currency exchange discount?
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
I don't remember my login code
Does google play offer the service to Top up?
Does it cost anything to do currency exchanges?
How long does it take for a card to arrive?
How old does one need to be?
Can I top up my balance with a cheque?
I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?
I'd like to know where my funds come from.
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
Do I have to go somewhere to activate my card?
How can i get new card?
I have to verify my source of funds.
Is there a way to track the new card you sent me?