Instruct: Classify the online banking query into its corresponding intents.
Query: Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.
I didn't make the direct debit payment on my account.
Can I open up an account for my child?
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
What are the reasons for a declined transfer?
Is there a disposable virtual card?
What is the refund procedure?
What countries are you issuing cards for?
I may no longer need GBP, but instead I will need AUD, how can I go about making this change?
Why was I charged an extra fee from the ATM?
I transferred some funds but I don't see it
Why is my card payment still a pending transaction?
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
Why is there an unknown card payment?
Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?
How's the exchange rate looking right now?
My new card just arrived, how can I activate it?
Why was there a fee on my cash withdrawal?
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
I need a Visa card
I have a cash withdrawal that I don't recognize.
I do not know why I was charged for the $1 transaction.
Is the identity check part of bank policy?
How much is the limit for top-ups?
I tried to do a transfer and it's saying it declined.
Do you offer SWIFT transfers?