Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is the purchase I made this morning still pending?
I noticed that there's a payment on my card that's pending.
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
Who do I contact if there is a direct debit that I did not create.
I used my card to top up, but the money is not there!
I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?
What currencies can be used for top up?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
How long until transfers complete?
Why am I being charged the wrong currency exchange when I purchased something abroad?
How is the exchange rate calculated?
Where do I get a disposable virtual card?
One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks
How long does it take for a cheque to post to your account?
Someone might be using my card.  What should I do?
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?
Is there a top-up limit that I have to stay under during a given period of time?
I did not make a cash withdrawal that is on my statement
What's the foreign exchange rate I will receive?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
Do I have to go somewhere to activate my card?
How do I auto top-up?
Does it matter if I use Visa or Mastercard?
Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
Why is it important to verify my identity?