Instruct: Classify the online banking query into its corresponding intent.
Query: My transfer has not arrived.
I'm still awaiting for the completion of the transaction.
Can you tell me why I can't make any transactions?
I need an accurate exchange rate, when I make my withdrawals.
I locked myself out of my account, how do I unblock my PIN?
Can I transfer money using a different currency?
from where are coming your exchange rates?
I made a transaction, but I made it to an account I didn't mean to make it to.
Why was my cash withdrawal declined by the ATM?
The app doesn't think it's me.
Can you tell me what the cash withdrawal is in my statement?
Shopping on line I was declined when trying to buy something.
According to the app, I got cash from an ATM but I haven't made any transactions.
Delete all of my account information and my account right now.
When will my transfer be in my account?
I received $20 but I entered $100
am afraid someone may have gained access to the info on my card.
Will I be charged for adding money using an international card?
If I add money with an international card, are there any fees?
What do I do if I have been charged twice?
Is topping up with cash allowed?
I would like to reactivate a card and wondered if that could be done?
How do I change my last name?
Why isn't my beneficiary allowed?
What kind of cards are supported?  What currency?
I made a purchase earlier today but it is still listed as pending- when will it go through?