Instruct: Given an online banking query, find the corresponding intent.
Query: My card payment is being declined and I've tried several times.
my card was refused, why?
I seem to have lost my card.
Can I change my PIN without being physically present?
When will my pending payment finish?
I checked my account today and saw that I was charged an extra pound that I did not spend.
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
Can I use my virtual card for recurring monthly payments?
I would like to get a Visa card
How do I find out where my funds came from?
Need help to get my card to work.
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
What process should I use to transfer money into my account?
I got a message that my transfer was declined.
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
Why hasn't my friend received the transaction?
I need to top up using a cheque
I don't have my cell phone with me so I cannot access the system to complete the transaction.
What would be a reason my transfer got declined?
How do I track the card you sent to me?
What do I do if I find a debit charge that I know I didn't do in my billing statement?
What do you do with all the identity information you're collecting from me?
Why can't my beneficiary access my account?