Instruct: Classify the given online banking query into its corresponding intent.
Query: I just got a new card how do I get it to start working?
How do I activate my card so I can start using it?
I want this fee reversed from my account.
can i verify my identity i the app
The app is not able to realize that it is me.
I transferred money and it hasn't come yet
What do I do if I've been charged twice for the same transaction?
I was needing you to see if the exchange rate is correct from when i got cash
Explain how to verify my identity?
I can't remember my password.
What is the maximum transactions I can use on a disposable card?
My PIN is locked, how do I unlock it?
Can you help me? I have a duplicate transaction on my account and I don't understand why.
I tried to top up but the app rejected it.
Why are my transfers getting declined?  I havent had a problem in the past.
What to do if my physical card is not working?
What steps do I do to transfer money using my credit card?
Pending still shows on this transfer, why?
I haven't received the cash from the check I deposited.
Are these cards available in europe?
Why can't I transfer money to a beneficiery?
They said I would get a refund but I don't see it on my statement.
What can I do if I lost my card?
How long does it take for a new card to ship?
Am I permitted to have a spare card?
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?