Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't understand why there is an extra €1 fee in my statement.
I just checked my statement and saw a $1 charge, why is it there?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I want to know your exchange rates.
I need quickly transfer something from China. About how long will it take?
Please assist me with activation.
Seems like my top up has been cancelled
There is a payment made with my card that I don't recognize at all.
Do you offer account services for children and teens?
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.
How are top-ups verified?
Can I get an item refunded?
What should I do if I see a withdrawal is pending?
My card is no longer lost. How do I enter it back into the app?
Can you tell me what I need to do to have my pin changed?
How do i set up my credit card to send transfers?
Why is there a charged fee for debit or credit card payment?
The card PIN is not visible anywhere?
What do I do if I still have not received my new card?
There is a payment with my card which i definitely did not make by me .Never seen that it before.
I tried to withdraw $100, all it gave me was $20.
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
Why did I get charged more than once?
Why am I unable to withdraw money even though in the past I've done it just fine?
I want to return an item for a refund can I do that?
Declined, transfer not completed.