Instruct: Classify the online banking query into its corresponding intents.
Query: How much does a transfer cost?
Am I going to be charged for topping up by transfer?
Is payment required to get a card of my own?
I forgot my PIN number.
I want a mastercard
I'd like to apply for a Visa Card.
I require verification of my source of funds.
Do all ATMs accept this card?
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?
I thought that transfers are free. Why was I charged an extra fee?
Please provide me with the restrictions of the disposable cards.
If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
If I get a transfer from Europe, how long until it is in my account?
How long does it take for a card to arrive?
I blocked my card by mistake, how do I unblock it?
Why would a card payment be declined?
Why haven't I gotten my payment yet?
Can you let me know why my cash withdrawal is still pending?
They said I would get a refund but I don't see it on my statement.
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
I'm pretty sure my top up is still pending.
My card isn't working at all. What happened?
My app was on the phone and I was mugged.  What do I do?
How do you decide what your exchange rates are?