Instruct: Classify the given online banking query into its corresponding intent.
Query: For some reason I forgot the passcode I have.
The passcode isn't working for me.
I want a refund on a direct debit.
I would like to get some extra cards?
Does it cost anyting to get my own card?
I sent money to someone but they haven't gotten it, what's going on?
Why is there a pending hold on one pound on my statement?
I need to check status as my friend hasn't got money I sent.
What number of times can I top-up?
I have an incorrect charge and would like a refund.
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
Why isn't my disposable virtual card working?
I was refunded the money for something I bought already.
What should I do about a direct debit that I did not set up?
How can I verify my top-up card?
My transfer failed, why did that happen?
I want to transfer money from another account into this one.
i received my American Express in Apple pay, why is top up not working?
An extra fee of €1 was in my statement
Is there a way to link the card i just got?
My card payment has been declined
It's not letting me transfer money to my beneficiery.
Where do my fund come from?
The app is not able to realize that it is me.
How can I dispute a direct debit transaction?
If I want to send out more cards, do you charge extra for that?