Instruct: Classify the online banking query into its corresponding intent.
Query: I think my phone was stolen. What can I do?
What do I do to lock my phone after losing it so my account isn't accessed
Why am I getting a fee on a card payment?
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on
When will a cash withdrawal show up?
Why is it failing to top-up?
Is there an extra fee for using an ATM?
I noticed a duplicate charge on my statement.
Why didn't my transfer complete?
Why is the payment on my card still pending?
The transfer was accepted but now it's stuck on pending. When will it go through?
Is it acceptable to use either Visa or Mastercard?
Does it cost anything to do currency exchanges?
need help with google pay top up
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
Do I need to verify my top-up card?
Where do I need to go to change my PIN?
What do I do if there is a direct debit on my account that shouldn't be there?
I don't understand why I'm being charged for using my card.
I tried transferring to an account but it won't let me.
How can I find out where the funds are flow?
I did a transfer but its still pending
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?
Why is my deposit still pending?
I need to renew a card that's about to expire