Instruct: Classify the online banking query into its corresponding intent.
Query: I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.
There are two of the same charge on my statement.
Hey I thought transfers were free.  Why are you charging me?
Help me get the virtual card working.
think someone is using my card with permission
Is there a way I can get a Visa card?
how much does it cost to add money to my card
The exchange rate applied was incorrect when I was traveling outside the country.
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?
How many times can I use a virtual card?
What's the procedure with currency exchange?
Where can I check out the source of available funds in my account?
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
I found my card again. Can I put it back into the app?
I sent money to someone but they haven't gotten it, what's going on?
wheres my pin
Why would my beneficiary not be allowed?
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
I was attempting to top up with my card but the money has vanished!
I was getting some cash out of the ATM but it cancelled on me without warning.
Transferred to account is not successful, help please?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
I need to reset my passcode. Where do I go to do that?
Whats the maximum number of disposable cards that I can get?
Do all ATMs accept this card?
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?