Instruct: Classify the given online banking query into its corresponding intents.
Query: What can I use to verify my identity?
what documentation do I need for the identity check?
I should not have been charged a fee for my transfer.
I recently transferred money to my account when will it show up?
I hate this company! Can you delete my account?
Does this app allow currencies to be exchanged?
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
I punched in the wrong pin too many times and I'm locked out.
I don't have a PIN at this point.
I found a charge on my debit that I did not make.
My money transaction hasn't arrived.
Are there any charges for topping up my card?
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
Why is my ATM cash withdrawal not working?
I have a fee and I don't know why
Is there a fee for european bank cards?
Which countries are represented?
Why is my refund not showing up on the statement?
Why haven't I gotten a virtual card yet?
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
How can I verify the top-up card?
I have an unusual payment in my statement
I didn't get the right amount of  cash because of the exchange rate.
What kind of cards an currency do you support?
Help me close my account.
Where is a ATM that accepts Mastercard?