Instruct: Classify the given online banking query into its corresponding intents.
Query: Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.
Why has my top up been returned?
Exchange fee help?
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
Will I be charged for adding money using an international card?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
Is it acceptable to use either Visa or Mastercard?
I transferred money to my account but it is not showing.
Can you make sure I get a MasterCard and not a Visa?
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
My card hasn't shown up yet.
Show me how to look at the source of my current funds?
Are extra cards free?
Please help me, there is a transaction in the incorrect account.
How do i verify my card?
With my new card, how may I activate it?
Can you close my account please?
my transfer isn't there
How do I edit the personal details on my account?
The transfer I tried to make failed.
I did a transfer earlier but see that it failed to go through.
I need to move money from another bank to this account.
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
Where can I find Mastercard ATMs?
i accidentally entered in my retailers information, what should i do next
How can I change my old pin to a new one?