Instruct: Classify the online banking query into its corresponding intent.
Query: How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
I sent a payment but it isn't showing up in the app
Why would the app revert my payment?
Do you have the best exchange rate?
I can get my identification verified.
The atm didn'y give me all the cash
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
I have a strange transaction for £1 on my statement, what is that?
extra fees on a cash withdrawal, not cool.
How do I update my address?
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
I was mugged.  They took everything.  I can't use the app.  What do I do?
How do I top up using my card?
Delete my account now please.
Please explain how I use the disposable cards?
How long do I wait for my PIN
Can I open an account for my children?
I have one of your cards, but I don't know how to link it.
I wanted to withdraw $100 from the ATM but I only got $20
Can I change my PIN?
Do you have a children account available?
What should I do if I see an unauthorized withdrawal on my statement?
Something is wrong with my top up and I can't see it. How do I find it?
I would like to exchange currencies, how do I go upon it?
Can I change my name?  I am not married.
Can someone else use my account if they have my phone?  I lost mine.