Instruct: Classify the online banking query into its corresponding intents.
Query: Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.
I need my card as quick as possible
I'm dissatisfied with the service and would like to terminate the account.
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
Looking at my statement I see that I was double charged for a payment I made.
Can I get a physical card
The payment I made with my card is not showing up.
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
Are SWIFT Transfers available at this bank?
My top-up is taking a while to process!
I got charged in double and want a refund
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?
Editing my personal details
Do you accept cheques for top-up?
I need you to delete my account now.
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
I would like to change currency
Are physical card available?
I am yet to receive the money in my account how long will this take?
How many countries do you work in?
I am still waiting for a transfer I did
How do I get a refund for something I bought?
I lost my card and need a new one, will it cost me?
I want to get a virtual card!
Can I use my account now, even though my identity verification has not gone through yet?