Instruct: Classify the given online banking query into its corresponding intent.
Query: When I use my card, it says decline?
My payment has been declined several times.  Can you help me?
How do i authenticate a top-up card?
I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?
Why did I get charged a fee for transferring money?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
Is there a top-up limit that I have to stay under during a given period of time?
If I need to transfer something quick from China, how long does that take?
It won't let me activate my card.
I have to make several disposable cards per day.
The funds I transferred are not in my account
Why is my top-up showing as reverted?
What do you charge for an exchange fee?
I would like to cancel a transfer
I inadvertently completed a transaction on a wrong account.
How long will my cash withdrawal take
How can I get my money that I didn't get from the ATM?
I made an international purchase, but the exchange rate was wrong
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
What's going on with my card? I've tried multiple times and it never goes through.
I made a mistake this morning when I did a transfer. How do I reverse it?
Is there any way i get a disposable virtual card as well?
I need to transfer to my account and cant.
What ATMs can I use my card?
I want to add funds to my account. What payment methods are accepted?