Instruct: Classify the given online banking query into its corresponding intent.
Query: How do you calculate exchange rates?
How is the current exchange rate?
Someone else accessed my account and made a payment.
How can I prove who I am?
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
Why is a transfer I did recently still processing?
Why was I unable to complete my transfer?
can i use check to top up
I don't have a PIN at this point.
Why do I get a fee every time I transfer?
What is the average pending time for a transaction?
My details need to be changed, how can I do so?
I cant prove who I am
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
Where can I find out how to transfer money into my account.
Can Google Pay be used for top up, please help?
Why did I get a fee for getting cash?
Why does it matter that I prove my identity?
Why was I double charged?
I took out money from the ATM and it's still showing as pending?
What are the restrictions on the virtual cards?
want to know how to get virtual card
Do you think you're asking for too much information about me?
Is there a limit for top ups?
I lost my card and need a new one, will it cost me?
Why wasn't my bank balance updated?