Instruct: Classify the given online banking query into its corresponding intent.
Query: Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened
Is there a reason my top-up has been cancelled?
show me how to transfer to my account
I recently reported my card as missing/lost, and I just found it. Can I still use it?
Do I get charged if I am receiving money?
Why did I get charged twice for the same thing
I no longer want this account, what should I do?
How does a US resident go about acquiring a new card?
How do I change my details?
I need a quick transfer from China.  How long would that take?
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?
Was I charged extra for using my card?
I am unable to prove my identity
I have a payment that hasn't went through yet.
I am interested in giving a second card to my daughter, how can I make this happen?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives
Is it possible to order another card?
I haven't received my cash yet.
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
I sent money to someone but they haven't gotten it, what's going on?
My transfer to an account failed.
can you tell me where to find the top-up verification code?
Is there an automatic top up feature?
My phone was stolen, what can I do?
I need money put into this account from another one.
What was I charged a fee for card payment?