Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there a tracking number for the card you sent me?
Why haven't I gotten my new card?
Okay, I found my card, can I put it back in the app?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
Can my children have an account?
Can I exchange currency for different types?
I'm wanting to get a Visa card today.
I don't recognize this payment
Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.
I think someone stole my card because I can't find it.
Is it possible to get a card outside the UK?
Someone took my card without permission
How can I close my account, I don't want it.
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
My card is stuck inside the ATM, what am I supposed to do?
Why was I charged a fee to transfer money?
Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.
explain the virtual card
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
Using international ATMs messes up the exchange rate.
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?
Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?
I want to apply for a Visa card.