Instruct: Given an online banking query, find the corresponding intent.
Query: Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?
My transfer didn't complete. Why can't I access funds?
do you offer refunds? i would like to return purchase.
Why have I not received a virtual card yet?
How do I get money from friends?
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
When will a cash withdrawal show up?
I need to exchange my GBP to AUD, how would I do this?
I know I'm getting a new card but would like know when I can expect to receive it.
Where can I locate my PIN at?
Can I have another card in addition to my first one?
Which one are you?  Visa or Mastercard?
Can I use this app to exchange currencies?
What happens if the ATM gives me the wrong amount of money?
What is the procedure for activating this card?
I used an ATM and there was an extra charge.
Can I use Apple Pay to top-up?
If I wanted to change my PIN, how would I do that?
I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?
Could you please tell me why my card payment didn't work?
I did not get all the cash at ATM.
Do you have a list of cards and currencies you support?
Are there specific ATM's I can use with this card?
The app is showing a direct debit payment that I never made
Is it possible to change from AUD to GBP?
Will you guys charge me for topping up by transfer?