Instruct: Classify the online banking query into its corresponding intents.
Query: This exchange rate on my purchase is wrong.
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
While getting cash, I was charged a fee.
I think I deserve a refunded on a certain item.
Why did I get declined during a transfer?
Can you please explain disposable virtual cards for me?
is there a limit for top up?
I was charged a fee when I transferred my funds, why?
I would like to cancel a transfer
i have used my card online before and wasn't charged, why am i charged now
How much will I be charged for exchanging foreign currency
How do I deposit through bank transfer?
Where can I check out the source of available funds in my account?
I saw I was charged extra for money I withdrew?
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
I don't think I was supposed to be charged so much.
How can I transfer money into my account?
How do I get a new card when my old one expires?
I was trying to use contactless earlier, but it didn't work.
What is this extra fee while I was doing a transfer?
Please let me know what currency I can use to top up my account?
Why doesn't my card work for any transactions?
My statement shows an extra fee - what is it?
Can I have a spare card for this account please?
A strange card payment, I do not recognize it.
I don't know where the top-up verification code is.