Instruct: Classify the online banking query into its corresponding intent.
Query: Please explain why my transfer attempt was declined. Thank you.
How do I make sure my transfer isn't goin to an unsupported merchant?
Unusual direct deposit
I seem to of forgotten my passcode.
Can I transfer using SWIFT?
I can't log in with this passocde
I accidentally made a payment to a wrong account. What should I do?
How much is it to send out additional cards?
I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?
Am I going to be charged for topping up by transfer?
I see some transactions that I don't recognize.  I think someone stole my details.
I was charged extra when I made a cash withdraw, why?
Is there a charge for cash withdrawals? I always thought it was free.
What is the process to change my PIN?
I just looked over my statement and I don't recognize the name of a card payment.
I would like my refund for this item I bought.
I would like to pay by cheque.
I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?
My app was on the phone and I was mugged.  What do I do?
Please help me change my PIN.
Can I get a few more physical cards?
I can't use the app because I got mugged yesterday and they took everything. I need some help.
Can I order a new card to China?
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?
I am not able to prove my identity
Is it possible for me to top up with cash?