Instruct: Classify the given online banking query into its corresponding intents.
Query: A refund for a recent return has not arrived on my card.
I need my refund as soon as possible. What else do I have to do?
Why do you require identification documents
I think I got charged twice for the same thing
Tell me your opinion on the exchange rate.
Why did you decline my transfer?
I was made to pay a fee for making a transaction with card.
Can you give me a virtual card?
I tried withdrawing money in another country and the exchange rate was wrong.
Is there a auto top-up option?
Can my teenager have an account?
I'd prefer to use my American Express when putting funds into my account.
I made a purchase and was charged at the wrong foreign exchange rate.
I would like to edit my personal information .
I want to add money to my card, what payments do you accept?
How do I make my card show up in the app?
The balance does not appear to have updated.
Salary in GBP has been received. Does it need to be configured into another place?
Why would I be charged an extra fee while doing a transfer?
I have an American Express that I'd like to add money to my account with.
I see a charge for a direct debit that was not me.
How long will it take for the money to reach my account?
Can I transfer my salary onto here?
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?
Can you tell me what the cash withdrawal is in my statement?
Why do I see an extra fee on my statement?