Instruct: Classify the given online banking query into its corresponding intents.
Query: I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
I need to find out why my pending payment hasn't gone through.
Do I have an option between Visa and MasterCard?
A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?
I attemped a transfer and it didn't go through.
Why can't I edit my personal details?
Is there any way I can get more physical cards to use with my account?
Is my card actually working? It's the first time I tried using it
What do I have to do to get a Visa card?
A direct debit payment that I didn't authorise shows up in my app.
My top up was reverted. Can you help?
What's the process of changing from GBP to AUD?
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!
How much are the rates of exchange?
How long does it take to verify a cash withdraw?
My address is incorrect on my file.
Which one are you?  Visa or Mastercard?
I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?
I couldn't complete card activation.
Why did it cost money to transfer funds?
May I order another card?
I need to update my address.
What is needed to activate my card?
Help! In the app there is a payment that I don't remember.
I made a deposit in the ATM and it has not cleared
Why didn't I receive the correct exchange rate for an item that I purchased?