Instruct: Classify the given online banking query into its corresponding intents.
Query: Please help.  The card won't work.
How do I re-order a damaged card?
What caused my top-up to be returned?
What happens when I am charged twice?
My account balance has not updated since I deposited a cheque recently.
Help me figure out how to link the new card.
My account is showing a double charge.
What happened to my Top-Up? It's not reflected.
Please help me cancel a transaction.
I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
Why am I charged a fee when using my debit or credit card?
Do i need to verify my top up?
Can you make exchanges with the EUR?
Where is the tracking number for the card?
How long do transfers take to show up in my account?
I could not get the top-up to go through
I noticed that there's a payment on my card that's pending.
I punched in the wrong pin too many times and I'm locked out.
I think someone may be using my card.
i haven't received my order and want a refund
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
I'm supposed to be getting a refund but it hasn't shown up, now what?
Why isn't my id verified?
how to track the card you sent
My transfer didn't work how come?
It's been some time since refilled the top-up.