Instruct: Classify the online banking query into its corresponding intents.
Query: I have an incorrect charge and would like a refund.
Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.
Can you transfer money to your card by bank transfer?
What am I going to need in order to verify my identity?
Can I make a contactless payments?
Why did my payment not go through why did it cancel?
I need to reset my passcode, this one isn't working
Can an American resident apply to get a card?
I would like to get a few more physical cards.
Can you please explain to me why there is an extra €1 fee in my statement?
Can you send me the actual card?
Do you hold money and if so, what currencies do you accept?
A foreign purchase I made has the incorrect rate applied to it.
Why did the cash deposit not show up in my account?
Do you have a problem with EUR exchanges?
how do i track the moeney
Please show me how my friend can send me money.
Where do I find a virtual card?
Is there an exchange rate?
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?
For what reason did my top-up fail?
Help my prove my identity.
I'm interested in getting a card. How does one go about doing that?
I blocked my card by mistake, how do I unblock it?
Why did I get charged when getting cash?
Why do I get declined when I try to withdraw cash?