Instruct: Classify the online banking query into its corresponding intent.
Query: When will I recieve my new card?
Is it possible for me to track the card is was mailed to me?
i have been trying to top up my account with a check but it won't work
My PIN has been blocked, what should I do?
Explain pending transactions.
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
I was charged for the same thing twice
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
I lost my phone.  What do I do to block someone else from using my account?
Do I have to go somewhere to activate my card?
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?
The exchange rate is incorrect for my payment.
I urgently need to transfer something from China. How long can I expect it to take?
Will you accept my credit card, it my only one.
A refund for a recent return has not arrived on my card.
I bought something this morning and the payment is still pending
I need someone to assist me with explaining how much I can top-up.
Is it possible to have an item refunded?
Can you tell me what I need to do for the identity check process?
Is there a charge for using transfers for top ups?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
Can I receive payments in another currency?
Can I use a Visa or Mastercard?
I don't recognize a purchase that was made with my card.
I transferred money and it hasn't come yet
How can I close my account?