Instruct: Classify the given online banking query into its corresponding intent.
Query: How are exchange rates calculated at this bank?
What foreign exchange rate will I get on weekdays and on the weekends?
How long until the transfer is reflected on my account balance?
how much do you charge to top up US cards?
I can't get the virtual card to work
How many disposable  cards are available per account?
I wanted to withdraw $100 from the ATM but I only got $20
I happened to forget my passcode
Where can I verify my identity?
Why was my PIN blocked?
I prefer to get a Mastercard.
Whats the maximum number of disposable cards that I can get?
What do I do if I still have not received my new card?
I saw that my transfer was declined.
I'd like to make some changes to my personal information.
When will my money be in my account?
I am still waiting for a transfer to show
And do you have virtual cards instead of physical ones?
Card activation steps
How can i get new card?
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
I would like to invalidate my account.  I am very disappointed with your services.
Tell me what I need to do to activate my card.
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
What do I do about a debit on my account that I didn't make?
Can you tell me more info about virtual disposable cards?