Instruct: Classify the given online banking query into its corresponding intents.
Query: I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
What is the longest a US transfer should take to appear in my account?
How soon do cards arrive after I order them?
What does it mean if my top-up has not gone through?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
I need an accurate exchange rate, when I make my withdrawals.
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Am I allowed to change my PIN anywhere?
My card isn't letting me purchase something and I wanted to know why.
Why is this fee being charged to me after using my card?
I'm still waiting on a payment
Your exchange rates are coming from where?
I ordered my card but it still isn't here
Can I get a card in person?
Do you offer auto top ups?
My payment shows that it is pending will I be charged more money?
Are these cards available in europe?
There is a strange payment on my card and I don't know what to do.
Is there a reason why there is an extra £1 charge on my account?
How many cards can I have?
Why is my withdrawal from the ATM still showing as pending?
Can I trace where my funds came from?
It does not appear that my message went through.
Will you charge me if I top up by card?