Instruct: Classify the given online banking query into its corresponding intent.
Query: Do you give refunds?
I need to have an item refunded.
I would like to cancel a transfer...is this possible?
How long before I can see that my cash withdrawal has taken place?
I'd like to make a SEPA transfer to my account, but will I be charged?
I was charged for a cash withdrawal, why?
Why would a cash withdrawal be pending?
Why is your exchange rate different on different days?
I don't know what pending transaction means.
My top-up hasn't happened yet.
How do I change the PIN?
There is a refund missing.
The service here is horrible, I want to delete my account.
I might be paranoid, but someone may be using my card.
How do I use a card to top up?
Is it possible to give a second card from my account to my daughter?
Can I order a new card?  Mine is about to expire.
Why hasn't my cash been deposited yet?
Why does my transaction have an added fee?
Is there a limit for age?
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?
Please tell my why I was charged a fee for using my card?
Why do i have an extra fee on my statement?
The app doesn't believe that I am myself
Why won't the machine accept my card anymore?
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before