Instruct: Classify the given online banking query into its corresponding intents.
Query: I need a refund on a direct debit that shows in the app because I did not make it.
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
Is there such thing as an auto top-up option?
Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.
Can you tell me how I would go about learning where my funds came from?
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.
I see cash in my app but I did not get it.
How dp i top up with a cheque ?
Why hasn't my top up gone through?
In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
A percentage fee was charged to my withdrawal.
How do i access the auto top-up option?
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.
Why was my atm withdrawl declined
I took out some cash from the ATM but it is still showing the transaction is pending.
I tried using a check to update my balance, but it isn't work? Is something wrong?
how do i dispute a payment I didnt make
Why have I been charged more than once for the same transaction?
My top-up was rejected by an app.
i am not a premium customer but i want a virtual card, how do i get it
One of my card payments, I don't recognise the name of the merchant.
I did not receive my purchase, how do I cancel it?
What is the most efficient way to activate my new card?