Instruct: Classify the online banking query into its corresponding intents.
Query: The expiration date for my card is coming up, how do I get a new card?
My card's expiring a month from now, should I place an order for the new card?
Am I permitted to have a spare card?
What's my pin number?
Is it possible to exchange currencies on the app?
I no longer have my phone with the app, what should I do?
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
Could you explain your rules for ATM fees?
is there a charge on withdrawals?
It won't let me verify my identity.
I paid with my card and was charged extra
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?
Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?
How much is a physical card?
Transferred to account is not successful, help please?
I made a payment and it appears it is showing twice
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
I have a payment that is still pending
If I want to send out more cards, do you charge extra for that?
Will you charge for a physical card?
In regards to my card payment, the exchange rate is incorrect.
I still have not received an answer as to why I was charged $1.00 in a transaction?
What do I do?  My card is broken.
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
I don't know where the top-up verification code is.
How come my refund hasn't appeared on my statement?