Instruct: Classify the online banking query into its corresponding intent.
Query: There is a direct debit patentp that I haven't authorized.
I have an unauthorized charge.
Is it possible to order a virtual card?
Is there a way I can get a Visa card?
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
I can't make purchases with my virtual card.
Is it possible for me to track the card is was mailed to me?
Why is my refund not showing up on the statement?
I used my card and there was a fee
Why was I charged extra on my app?
The payment for the card did not go through
I was overcharged an additional pound.
I'd like to make a SEPA transfer to my account, but will I be charged?
The virtual card won't work.
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
why do you charge for transfers?
What are the steps to change my PIN to something else?
my exchange rate looks wrong for my last payment
I was charged an extra dollar on my account and would like to know the reason.
Why do you need so much information about my identity?
Am I able to track the card that was just sent to me?
My friend would like to send me money. What are the options available to them?
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.
Can I top-up any amount I wish on any given day?
Why can't I withdraw cash from this ATM?