Instruct: Classify the online banking query into its corresponding intent.
Query: Do I need to re-apply to order a new card when my old one's about to expire?
Soon my card will expire, how do I get a new one?
I am having some difficulty verifying my id.
Why is there a fee for getting cash?
Do you charge for sending out more cards?
I'm confused as to why my top-up did not go through.
Everytime I try to prove my identity it won't let me.
What does the €1 fee mean?
My card has not been delivered yet and its been a week since I ordered it, please help
How do I go about changing my address?
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
I don't know where my phone is.
I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.
Can you tell me what I need to do to have my pin changed?
What could the reason be that my payment card was declined?
Is there a limit to my top-up?
The rate of exchange for my cash withdrawal is wrong.
How do I transfer money into my account?
Today I was out eating and my card was declined. Why's that?
Do I have to go to an actual bank to change my PIN?
How do I make my transfer go through
How often can I top up my account?
How do I add my new card?
Why have you declined my card payment?
I don't understand what a disposable virtual card is, can you help?
I entered in the wrong PIN.  Please help me unlock my account.