Instruct: Classify the online banking query into its corresponding intent.
Query: What does a 'pending payment' mean?
Why didn't my payment process
I was declined a transfer
Tell me what ATMs use this card.
Can you please explain disposable virtual cards for me?
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
How much would it cost me if I transfer?
Can you do exchanges of EUR?
My statement shows different transaction times.
How to exchange my currency
Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.
How long does it take for a bank transfer to show on my balance?
What are the charges if I exchange foreign currency?
I don't recognise a Direct Debit payment
Do you have any age limit?
Why do some of my payments have fees?  I don't understand.
How do you check my identity?
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Am I getting charged for making a payment?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.
Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?
I am having trouble verifying my id.
Do I need to order a new card if mine is expiring?
explain the virtual card
Where can I find the auto-top option?