Instruct: Classify the given online banking query into its corresponding intent.
Query: Am I charged if I make a top-up?
Will you guys charge me for topping up by transfer?
What do I need to do to link my new card for my account?
I did not make a direct debit payment as listed on my app
Why am I getting double charged for multiple transactions?
I got a declining message during a transfer? please tell me why
How long will my top-up stay pending?
I think the exchange rate for the cash I withdrew was wrong.
stolen phone, what should i do
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
I don't think the exchange rate was right.
why do I need to show ID
Please help me.  I don't know my code to get into the app.
My transfer didn't work! Help!
Are EUR exchanges allowed?
How do I get my card out of the ATM?
Can I change my pin number at a cash machine?
Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.
If I don't live in the UK, can I get a card?
Can you tell me why I haven't received my new card?
I did a money transfer to my account and it is not showing there.
I need to close my account.  Your company is terrible!
I have yet to receive my virtual card
I would like help to revert a transaction I did this morning
What fiat currencies are supported?
How do I use my card if I lost my phone?