Instruct: Classify the given online banking query into its corresponding intents.
Query: I am seeing and extra 1$ charged to my account and wanted to know about it.
What is the reason for the extra fee on my statement?
There is a withdrawal on my account that I don't remember initiating.
The app failed to verify me.
Do you have the best exchange rate?
Are there any places that won't take my card?
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
I do not know where the transaction is.
There is a record of payment I never submitted on the app.
How long do transfers take, mine just says pending?
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?
I lost my phone. What do I need to do?
What documentation do you accept for the identity check?
I have been charged a fee for getting cash
I'd like to delete my account.
on my statement there is a payment that I don't recognise
What number of times can I top-up?
I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.
Is my card activated?
I cannot view the refunded amount in my account.
Will there be extra charges regarding to adding money into my international card?
how do I find the code to verify the top up card?
Instructions for activating card
Is a tracking number available for the card that was just sent?
I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.
Why did the bank reject my transfer?