Instruct: Given an online banking query, find the corresponding intent.
Query: I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
Can you please tell me why my transfer failed?
My refund for a purchase hasn't  cone through yet.
Explain top-up cancellation
Where do I go to see the source of my available money?
What are ways to test why my card might not be working?
My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.
What do I do if a transaction shows up twice?
I am having trouble with the app recognizing me.
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
Can somebody else top up my account?
Why did my payment get declined?
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
I do not have the information to verify my identify.
I have a transaction showing up multiple times.
Is it possible to have an item refunded?
How long do top-ups take to go through
I didn't receive the correct exchange rate when I got cash.
I'm having a hard time proving my identity.
Do I get charged if I am receiving money?
Why hasn't my transaction been completed?
My card is due to expire
My friend says he hasn't received my transaction
I ordered a card and would like to know how to track the delivery progress of it.
Do you have an option for auto top up?
Which US cards have top up charges?