Instruct: Given an online banking query, find the corresponding intent.
Query: While abroad I got cash, and a wrong exchange rate was applied.
I need an accurate exchange rate, when I make my withdrawals.
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
How do I avoid a fee to use an ATM?
What do I do?  My card is broken.
Do you charge extra for topping up with a debit or credit card?
You promised no fees but now I've got one. What the hell!?
Do you give refunds?
Where can I see where my funds came from?
left my phone at hotel, cant use app
Hi, I have an apple watch. How do I use it to top up my card?
My transfer was declined. Why did this happen?
I made a mistake and did a transaction to a wrong account, can I cancel?
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
Why is this beneficiary being rejected?
do i need to wait to get my card before getting a pin
What are my payment options for topping off my account?
I tried to buy something online but my funds were transferred back to my account. What is happening?
My transaction is on the wrong account.
Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
My card is stuck in the ATM?
why hasn't my virtual card arrived?
Someone else accessed my account and made a payment.
What are your exchange rates calculated from?
I would prefer a Mastercard.