Instruct: Given an online banking query, find the corresponding intent.
Query: What caused my transfer to fail?
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
how much for topping up by card?
How do I change my account details?
How much is the exchange fee?
Is there a way to track my card?
How long will I have to wait for my money to be in my account?
What different currencies can I get?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
My account says a withdrawal is pending - why can't I take cash out of the ATM?
My billing address changed and I need to update my information.
It seems that the rate I got is incorrect.
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
how to recover my passcode
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
can you tell me why my card was declined?
How often am I able to top-up?
I need to know why a money transfer is available.
Why do the top-ups need to be verified?
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?
I am worried about fees for top up cards?
when will I get my refund?
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
what is going on, i have entered my passcode and its not working
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
Where is my virtual card located?