Instruct: Classify the online banking query into its corresponding intents.
Query: How do I request a refund?
What is your refund policy for products I have purchased?
Can I use this all over the world?
Can I have a discount if I exchange currency often?
I am here to change my adress.
Can I withdraw money in my hometown currency while on holiday without any additional fees?
google pay top up did not work
I would like to activate my card.
I requested for a top-up but it has not reflected
I am inquiring about a $1 charge on my statement.
I prefer Mastecard.
How is my money transferred to the account
Can someone assist me with explaining how I can unblock my pin?
How long does a transfer transaction take?
I need to change my contact information.
In my account I noticed my ATM withdrawal is still pending
Why do you need to check my identity?
I bought something online and it says there was a fee to transfer money. Isn't that free?
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
If I'm getting my identity verified, what all do I need?
Where do i verify a top-up card?
I did not get the cash that is showing up in my app.
Did you revert my top up?
My PIN tries have run out. Now what?
A direct debit payment that I didn't authorise shows up in my app.
Why do I see a random withdrawal in my app?