Instruct: Classify the given online banking query into its corresponding intents.
Query: My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
Can I use this app to change money?
My phone was left behind.  Can I still use my card?
I have been charged twice on my statement.
Can I auto top-up as much as I want?
How do I deactivate my account?
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
Are there any fees associated with receiving money?
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
What are the disposable cards used for?
Can I convert money into different currencies?
What do you require to verify someone's identity?
I would like to change the the PIN on my card.
I can't add any more money.
Is my account accessible even though my verification of my identity has not passed yet?
I made a bank transfer and the balance hasn't updated yet.
Why are top-ups being verified?
Do i have to verify who I am?
I attempted to top up using my card, but now the money just disappeared?
I could not access my money at the ATM
Does it cost extra to exchange foreign currencies?
Can I write a cheque to top up?
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.
Why isn't a refund showing on my statement?
You did not give me the correct exchange rate for an item that I bought.