Instruct: Classify the given online banking query into its corresponding intents.
Query: My phone is missing or stolen.
My phone has been stolen.  How can I make sure no one uses my account from it?
Am I able to do a SWIFT transfer with you?
Why hasn't my card arrived yet?
I keep being asked to verify my identity. Is this normal?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Cancel my transfer, please.
Is it possible to top-up automatically?
Is there anyway to use a cheque to top up?
Do I pay extra for exchange?
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
I was charged a fee when I transferred my funds, why?
who charged my card
I want to return an item for a refund can I do that?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
How can I cancel a transaction to a wrong account?
Why did I get charged one pound seemingly randomly?
I tried to top off using the card, but the money just disappeared?
The recipient can not locate funds.
I have forgotten my passcode
Where do I find how to top off with a check?
I paid with my card and got charged an extra fee, what's up with that?
Can I unblock my PIN in the app?
I bought an item then noticed the exchange rate was wrong.
What about a auto top-up?
I made a transaction to the wrong account!