Instruct: Classify the given online banking query into its corresponding intents.
Query: The card is non-functional.
My actual card isn't functioning.
i am express delivering my card to the us, how long will that take
Can I have multiple currencies in my account?
So my top-up failed, could you tell me why?
I am not able to see the card PIN anywhere?
Can I add a card back to the app?
Can I change my PIN at any cash machines?
Where can I deposit cash to top up?
I need to refund my item, can you please help?
This company is bad, delete my account now.
I want to cancel a transfer I just made.
How do you determine the exchange rate?
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
can my husband open an account and transfer money
Can I get my friends to add money to my account?
Please help.  There is a payment in the app that isn't mine.
The top-up did not go through.
A transfer was not allowed to an account.
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
I would like to alter my personal details.
How do I know when my new card is going to arrive?
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
I need a disposable virtual card. Please tell me how to order one.
Why is the transfer still pending?  Can I do something?
Why haven't I gotten my payment yet?