Instruct: Given an online banking query, find the corresponding intent.
Query: There is a direct debit payment I don't recognize.
I see a direct debit transaction in my history that I did not set up.
How do I use bank transfer to top up my account?
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
What is the charge for exchanging currency?
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
Can I get an account for my son?
is a transfer to a beneficiary allowed?
What are the restrictions on the virtual cards?
I'm still waiting on my new card to be delivered!
The attempted transfer failed.
My card payment was cancelled.  Why?
Why is my payment still pending?
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
Can you transfer money to your card by bank transfer?
I would like to know how much I can top-up.
How long does it take to recieve my new card?
Do I pay extra for exchange?
I still do not see the cash deposit in my account from last week. Why?
Why hasn't the app verified my identity?
Can I schedule future top ups?
Do I need to order a new card if mine is expiring?
There must have been a mistake, why was I charged an extra pound?
My transfer seems to be too expensive.
The ATM gave me less cash than requested
I have a withdrawal waiting to go through.