Instruct: Given an online banking query, find the corresponding intent.
Query: I got double charged!
Why do I have a transaction showing multiple times?
Will I get charged for topping up with an international card?
How to verify my identity
I want to close my account & I will never do business with you again.
I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.
why do i have to verify top up?
How long will an urgent transfer from China take?
Did you revert my top up?
Help! I'm missing money, I deposited a cheque but its not showing on my balance.
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
phone is gone, what should i do
Can I change my address?
Is there an additional cost to exchange currencies?
Can you make sure I get a MasterCard and not a Visa?
Are there only certain ATM machines where I can use this card?
What are my options for holding money in multiple currencies?
My wallet was taken and I see that someone is using my card!   Please help me!
Why couldn't I make a withdrawal from the ATM?
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
Do you support top ups?
A transaction to a friend still hasn't shown up.
My top-up failed to go through.
I needed cash from the ATM but I couldn't get it.
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
Can you tell me what the cash withdrawal is in my statement?