Instruct: Classify the online banking query into its corresponding intents.
Query: I see an unfamiliar Direct Debit payment.
I didn't initiate a direct debit that I see on my account
Can I use my social security card as a form of identity?
My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?
I should only have one charge, but it shows two.
Is there an additional charge to exchange currencies?
How do I delete my account now
How do I activate my new card
Will I get charged fees when I add money with an international card?
I no longer want this account, what should I do?
My account is depleted. Can I transfer funds from another bank?
Why hasn't my money transfer shown up yet?
I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!
Do you have a children account available?
Where did my money come from?
Are there ways for other people to send me money?
I need to reset the passcode.
Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
What forms of ID do you need for identity verification?
use my credit to add money
I just saw a fee on my account. When do these get charged?
Can I use your app to exchange between USD and GBP
What is the greatest number of times that I can top-up?
Why is there a fee for my transfer?
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?