Instruct: Classify the given online banking query into its corresponding intents.
Query: Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?
there were two of the same charge to my account
You applied the wrong exchange rate while I was traveling outside the country.
My card has been pending for a while, what should I do?
Any extra charges for exchanging currencies?
There was money taken out of my account, and I'm pretty sure I didn't do it.
I need to make a transfer but it keeps getting declined I need Help!
Why is the identity check involved?
Has my top-up gone through?
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?
I am dissatisfied, I would like to close my account.
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.
I only have one more US credit card, is it accepted?
What is the top-up limit?
Why didn't the ATM give me all my money
Can you tell me what countries you offer support for?
what is the fee for topping up by card?
The cash deposit I made this morning has not been credited to my account
Which currencies do you accept for adding money?
How much would I be charged for a transfer?
There is a cash withdrawal in my account that isn't mine.
What do I do if I forgot my passcode?
I'm trying to use a cheque to top up
The refund I asked for isn't showing up
What is the status of my card's delivery?
Its been several days and my cash withdrawal is still pending. Why?