Instruct: Classify the given online banking query into its corresponding intent.
Query: Why did my transfer fail?  What can I do?
I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
When I purchased a product in another country the currency exchange was incorrect.
Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.
Change my pin?
Are there any limits if I use these virtual cards?
i want to get a card but i live in the US
How to I close my account?
Need a new passcode.
where can I see who sent me funds
I made a payment and it appears it is showing twice
Why am I being charged more on exchange with things I bought abroad?
The exchange rate looks wrong on a holiday purchase
I heard you have an auto-top up option, where do I find that?
Which ATMs am I allowed to get money from?
who can put money in my account?
When I got cash the exchange rate was wrong
I don't know how to verify my identity.
Is there a way to change my PIN without having to go to the bank?
Where is the PIN number found?
I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?
where did my funds come from?
I didn't know I was going to get charged to use my card.
When will my transfer move out of pending stage?
Why isn't my refund showing up?
I need to check status as my friend hasn't got money I sent.