Instruct: Classify the given online banking query into its corresponding intent.
Query: the exchange rate was different than expected
I think the exchange rate was incorrect.
explain the virtual card
How do I protect my phone from someone using it after I lost it.
I need an actual card that I can hold in my hand, how do I do that?
Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?
What are my bank details so I can do a transfer?
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
I hate this company! Can you delete my account?
HOW LONG TO TAKE THE TIME TO SOLVE
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
What is my source of funds?
When can I expect to receive my card?
I want to know where my money comes from.
What should I do if my phone is lost or stolen?
What kind of fiat currencies are supported for holding and exchange?
Where do I find a virtual card?
Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?
How do I change to a different currency?
Is verifying my identify important?
I got a fee when paying with my card
How can I reset my darned PIN number?
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
My withdrawals were going smooth until I got declined today. What is going on?
What currencies do you support?