Instruct: Classify the online banking query into its corresponding intent.
Query: I tried to top up, but it didn't finish.
It appears my top-up is still pending.
How much does it cost to top up a US-issued card?
How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.
Why hasn't payment gone through yet?
I heard you have virtual cards. How do I get one?
How do I get a PIN?
Please explain why my transfer attempt was declined. Thank you.
I was not distributed all of cash that I requested
I am not supposed to be charged a cash withdrawal fee, but I was.
Why did I get declined during a transfer?
Will you tell me how to exchange USD for GBP in the app?
I added funds to my account but the app didn't process it.
I don't have my card in 1 week.  Should I be worried?
What are the requirements to verify my identity?
How do I to up by card?
If I have a physical card can I link it?
Why hasn't my transfer gone through
Why do you need to check my identity?
I don't see the transaction I made to a friend on my account.
How can I reset my passcode?
i havent got my card
when will my transfer arrive
I think someone stole money from my card
My card payment was not successful.
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.