Instruct: Classify the online banking query into its corresponding intent.
Query: What do I do if I can't prove my identity?
I'm having problems with ID verification
I think my phone was stolen. What can I do?
I ordered something online a while ago and I haven't gotten it. I would like a refund.
lost my phone, what is account security?
Why has my beneficiary been denied?
My card has been stolen. I reported it with the police, but I need to report it with you as well.
Will my transfer be done soon?
Which currencies do you accept for adding money?
I noticed that there's a payment on my card that's pending.
Why wouldn't the ATM give me cash?
I don't think the transaction has gone through, so can I cancel a transfer?
Why hasn't my money transfer shown up yet?
I would like to get both Mastercard and Visa card from you if that's possible.
Tell me if there is a top-up limit.
my phone was lost
I need to know what foreign exchange rate I can get.
What should I do?  I topped off but the app reversed  it.
How long does transfers take?
The exchange rate given to me after a purchase, was incorrect
Am I able to do top-ups with Google Pay?
I see a direct debit transaction in the app that is not mine
Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.
What is the reason for the identity check
I prefer mastercard.
Can I change my name?  I am not married.