Instruct: Classify the given online banking query into its corresponding intent.
Query: Why did my top-up not work?
I did a bank transfer to top up, but the money is not available.
Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?
Why do I have a transaction showing multiple times?
How much is the charge for a foreign currency exchange?
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
Can you tell me where I can withdraw money?
Can I auto-top up?  How do I do it?
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
I made a bank transfer and the balance hasn't updated yet.
How do I exchange USD to GBP?
If I don't live in the UK, can I still get a card?
How do I get my money back for a duplicated charge?
How can I convert currencies?
Do I have a choice for a Mastercard?
Can I exchange USD and GBP from the app?
Is my card frozen?
I have my card, when whill my PIN be available?
Can I change my PIN without going to a bank branch?
European bank card for top up will come with any extra fees?
What is the procedure for an expired card?
I wanted $100 but only got $20
My contactless payments don't work.
Can you explain your exchange rates basis?
What do I do if there is an electronic debit that is not correct?
can you assist me in activating my card?