Instruct: Given an online banking query, find the corresponding intent.
Query: On what do you base your exchange rates?
How do you come up with your exchange rate
Am I able to do a SWIFT transfer with you?
My transfer has been declined.
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
The app isn't letting me log in, but my info is correct.
I bought something abroad and the exchange rate applied is wrong
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?
How long will my transfer be pending?
Why did you decline my transfer?
Is it possible to top-up automatically?
Tell me how to renew my new card?
Can I do a SWIFT transfer?
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
Why am I being charged more on exchange with things I bought abroad?
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
I made a purchase this morning, and it is showing as pending.
Can my account be topped up by my friends?
Why did I get charged for withdrawing cash?
How long does it take for a new purchase to stop being considered pending?
Help my find the verification code on a top-up.
Why can't I edit my personal details?
I am unsuccessfully trying to make a transfer can you help?
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund