Instruct: Classify the online banking query into its corresponding intent.
Query: I have not seen any changes in my account balance(s) after making a transfer.
How long will a transfer be pending for?
I tried to withdraw $100 but only got $20. What happened?
I don't recognize some transactions.  Is someone else using it?
What should I do if my phone is lost or stolen?
I can't find out how to top-up my account using cash.
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
I want a reason as to why my beneficiary is not allowed?
Is it possible to get a new card in China?
Are there any discounts in exchanging currencies frequently?
The service here is horrible, I want to delete my account.
Is there a cost to receive money?
Can I top up using my apple watch?
What is the foreign exchange rate you will apply?
the exchange rate I got for cash was wrong
I've changed my mind on an item.  How do I get a refund?
I would like to receive a refund for something I bought.
Can you please assist on my item that needs to be refunded?
I've never been to that store.  That's a fraudulent charge.
When can I expect my transfer to reach my account?
What currencies are available for my use in holding and exchange?
There is a payment done with my card which i definitely did not do.Never seen that name before.
I accidentally left my phone at the hotel so now I'm not able to use the app.
i don't see the top-up verification code anywhere
Help!  There is a cash withdrawl on the account that I didn't make!
When will a transfer from the US post?