Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there always a charge when withdrawing money?
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?
Why do you require identification documents
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right
Why did my transfer to a beneficiary fail?
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
Must I verify my identity?
Can I have multiple currencies in my account?
If I live outside of the UK am I still eligible for a card?
The exchange rate was messed up from the ATM
I transferred money and it didn't get there.
I am not sure where my phone is.
I withdrew cash but it still shows as pending?
Why can't I use this beneficiary?
There was a problem with the exchange rate on a purchase.
I need to close my account as soon as possible.
Can I already use my account although the identity verification has not passed yet?
Is there a limit on auto top-up?
IS there anywhere that a card cannot be delivered?
I do not have my pin yet
What are the rules for a top-up?
Please specify any limitations that come along with disposable cards.
Are there any fiat currencies that you will not work with?
Where do I go to change my account details?
Can you tell me how to change my PIN?
Are there a certain amount of transactions i can do with one disposable card?