Instruct: Classify the online banking query into its corresponding intents.
Query: My statement shows different transaction times.
My account was charged twice for one purchase
I was charge a fee that I wasn't told about
Why do you have an identity check?
My transfer was declined. What might the reason be?
How do I find my PIN?
Where is this card accepted?
Why can't I transfer money to a beneficiery?
My contactless payments don't work.
I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?
Salary in GBP has been received. Does it need to be configured into another place?
I'd like to order an additional card
I need to know the if there is a limit on the amount for auto top-up.
Why wasn't my payment to beneficiary X approved?
Will my pin number be sent with my card?
Is there a charge for getting more cards?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
The exchange rate was different when I got cash
My money transfer hasn't appeared yet.
I would like to cancel my order.
Is my account able to be topped up by my friends?
how many virtual cards can i have, i want 8
My card is about to expire.  Where do I get a new one.
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
What do you require for identification verification?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.