Instruct: Classify the given online banking query into its corresponding intent.
Query: Can my password be reset if I do not have it?
I can't remember my passcode.
Am I supposed to verify my identity?
Will I be charged for adding money by transfer?
This exchange rate on my purchase is wrong.
Will I get charged for sending out more cards?
The currency exchange for my purchase in foreign currency is incorrect.
Why was I charged twice for the same transaction?
Why is my ATM withdrawal still pending?
Can I use my card no matter where I go?
I would like to order a virtual card, where can I get one?
How do I protect my phone from someone using it after I lost it.
Why is my physical card not working?
Is there a list of where I can use my card?
What currences are available for exchange?
Change of location, need to change details
oh my god I lost my card! what should I do?
Why is it taking so long for my money to appear in my account? I have been waiting a week!
What happened to my Top-Up? It's not reflected.
How long is the wait for a money transfer to post?
Is there a list of ATMs that take this card?
My card payment didn't work
I had a card payment that was declined.  Why?
Why haven't I received a refund yet?
The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?
Why is there an extra €1 fee in my statement?