Instruct: Classify the given online banking query into its corresponding intent.
Query: There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.
My statement contained a one pound extra fee
I prefer mastercard.
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
Why was there a fee with my cash withdrawal?
I can't see my refund on my account
I'm not able to activate my card how do I fix this problem?
I don't have my card in 1 week.  Should I be worried?
$20 came out instead of $100
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
I was so embarrassed. Why didn't my payment clear?
Why is there an identity check?
How do I make my PIN work again?
The exchange rate is incorrect for something I bought
I could not use my card in a store.
What are the fees for using transfer to top off my account?
Top-up is loaded into the card and no update.
i'm not satisfied with the services and no longer want to be a customer
My card got charged twice for the same thing!
Will I be charged if I add more cards to the account?
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!
I am unable to use my card.
Why is the exchange rate on my card wrong?
My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?