Instruct: Classify the online banking query into its corresponding intent.
Query: I recently bought an item using my card and I was charged an extra fee why is this?
How did the extra charge on my card come in effect?
I recently deposited a cheque and cannot find the cash from it.
Where is the refund on my statement?
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
I don't think I was supposed to be charged so much.
Why is my identity verification process not working?
Can I unblock my pin using the app?
My American express works with my apple pay, why is top up not working?
I transferred money, but I think I've been charged a fee for it?
What if there is an error on the exchange rate?
I was just needing to know why my card got declined
Why do I have a charge for an ATM withdrawal? I thought these were free?
What do I do when I get close to the expiration date of my card?
Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.
Why am I unable to withdraw money even though in the past I've done it just fine?
Why is there a cash withdrawal I didn't make?
i need help finding the auto top up option.
Is this card available to United States Residents?
I've been waiting for a refund to show up and I don't see it on my statement yet.
Help me delete my account.  I am not satisfied with the service.
When I'm traveling is it possible to add money automatically at certain time points?
Why have I been charged twice?
Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.
Why is my cash withdrawal still showing as pending?
I would like to cancel my previous transaction