Instruct: Classify the given online banking query into its corresponding intents.
Query: You have declined my  payment.
Could you please tell me why my card payment didn't work?
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
My phone is missing.
I seem to of forgotten my passcode.
How do I reset my password?
I was charged multiple times for one purchase
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done
Need help with a stolen card.
Please give me both Visa and MasterCard, is it possible?
How do I know what my PIN is?
Why do I have a strange payment on my statement?
Why was I charged an extra fee when doing a transfer?
How do I replace my card before it expires next month?
what are the reasons why you would not be able to process a payment
Does it cost extra to send out more than one card?
how do i cancel my account
Is American Express supported for adding money into my account?
I want to close my account & I will never do business with you again.
My recipient hasn't received the money
app malfunctioning, does not know its me
How can I obtain a disposable virtual card?
I haven't gotten my credit card in the mail.
I want a refund on the things i bought
What is your refund policy for products I have purchased?