Instruct: Classify the online banking query into its corresponding intent.
Query: I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
I was supposed to get a refund but it is not showing up on my card
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
They used the wrong rate when I made a purchase with foreign currency.
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
why wont my american express work to add money
Can you show me where to link the new card?
I would like to know why so much identity information is required?
if im not using my account should i close it or just let it sit
If there isn't a lot of money left, will it automatically top-up money?
How do I find out what countries you service and what countries you do not?
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.
Why hasn't my balance been updated from the check deposit I made?
What can I do to track the card you sent me?
When will the check I deposited post to my account?
Please explain why my top-up hasn't been processed yet?
Is my new bank card on the way and is there a way to track it?
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?
Please help me delete this account.
What foreign exchange rate will I get?
do I need to verify my identity before I can use my card?
How much can I top up on my card?
How to access my virtual card
How is my money transferred to the account
To receive money are there charges?