Instruct: Classify the given online banking query into its corresponding intents.
Query: There is a direct debit charge that I don't recognize, what can I do?
How do I dispute a direct debit that I didn't do?
How long will it take to have my card mailed to me?
Why check my identity?
Can I get a refund on an item?
What sort of restrictions are there for the disposable cards?
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
What are the steps for  making a transfer for topping up?
What are the steps to reset my passcode?
Is my transfer pending?
The ATM only gave me 10 pounds when I withdrew 30. What do I do?
Am I able to do a SWIFT transfer?
I was unable to transfer to another account.
What are the limitations on the disposable cards?
Who accepts the card?
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
I cant prove who I am
I am wanting to refill my card, is there a charge?
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
Can someone assist me with explaining how I can unblock my pin?
What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.
Delete my account please. Now!
How do I know which payments I make will have additional fees? Where can I find this information online?
on my statement there is a payment that I don't recognise
My card won't let me withdraw money.
Can you unblock my pin because I put the wrong one too many times.