Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there anything to do because my phone was stolen?
Help!  I think my phone may be stolen or lost!
I was charged multiple times at the same location at the same time
the exchange rate is wrong from something I got in another country
The refund I asked for isn't showing up
Where is my pin? I don't have it yet
When should I expect to receive my card?
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!
Payment I didn't do.
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
I need to change a transfer.
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.
Can I give a second card for this account to my daughter?
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.
I see an extra $1  charge on my statement, why is this?
I have not used my card all day, however, there is an unusual payment showing in my app.  I would like to have that amount reimbursed.
I didn't make a payment at this business.
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
Can you provide me a disposable virtual card?
I cannot find my refund on my statement.
Cash withdrawal has been pending, why is it so?
How does one send me money?
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
How can a payment be declined
Do you have the option for a disposable virtual card?
If I want to can I set up a new PIN?