Instruct: Classify the online banking query into its corresponding intents.
Query: HELP! I tried to get cash and it gave me some, but not the right amount!
I got less than what i asked for in the ATM, why?
What is not accepted in order for me to top up my account?
Is verifying my identify important?
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
My refund has not arrived, and I am unsure why. Who do I contact?
How do I go about verifying my identity?
Why would the app deny my top-up?
Do i need to verify my top up?
I want to know which currencies and cards are supported, can you provide a list?
Are extra charges added for sending out additional cards?
Is there a list of ATMs that take this card?
What documents do I need for the identity check?
Can I change my details because I moved?
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
I would like to cancel a transfer
Today I used my card at a restaurant and it was declined. Why?
My payment has been declined!! What's going on, I thought everything was alright and working well?
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
Why has my top up not gone through yet?
Is there a fee for topping off by transfer?
If I am in China, can I still order a new card and if so, how?
Why am I charged a fee for getting cash?
Do I have to use bank approved ATM's
Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?
Where are the virtual cards?