Instruct: Classify the given online banking query into its corresponding intents.
Query: What documents do I need to validate my identity?
For the identity check, what kind of documents do I need to have?
An overseas cash transfer did not work correctly
I could not get a top-up to work, why?
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.
Please help.  There is a payment in the app that isn't mine.
I need to know what flat currencies you support for holding and exchange.
How can I order my card?
Please help my find out why there is an odd direct debit in my records.
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
Is there a charge for exchanging foreign currency?
use my credit to add money
My card failed to work when I was shopping in a store
When can I expect my card? I live in the US.
My refund isn't going fast enough.
How do I get this damn virtual card to work?
How can I pay for top-ups?
My phone is at the hotel.  How can I use the app?
The app shows a withdrawal that I did not make or authorize.
I sent money to someone but they haven't gotten it yet
I am very dissatisfied with the services that you are providing.  I want to cancel my account.
Show me how can my friends top up my account.
I have a cash withdrawal that says it's pending, why?
How much are the rates of exchange?
I still have not received an answer as to why I was charged $1.00 in a transaction?