Instruct: Classify the online banking query into its corresponding intent.
Query: I didn't receive the correct exchange rate for an item that I bought.
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
I have a direct debit I didn't make
I have a cash withdrawal in my statement. Why is that?
Tell me why my topup wouldn't go through?
Can you tell me exactly what fees I will expect to see in regards to your cards?
I am still waiting on my bank transfer
I want to use my card. How do I activate it?
There is a debit paymet that I don't recognize.
Are there going to be fees from adding money with an international card?
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
Where do I go to verify my identity?
I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?
I would like to activate my card.
I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?
Explain top-up cancellation
My atm withdraw is stillpending
I got money overseas and the exchange rate was wrong
I hope to get a Visa card
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
How do your exchange rates factor in?
what steps do i do to get a real card
Why would my transfer result in a decline message?
Do I have to go to the bank to change my PIN?
do i need to add money before i order a card
I transferred some money but it hasn't arrived.