Instruct: Classify the online banking query into its corresponding intents.
Query: My statement shows an extra fee - what is it?
What am I being charged an extra pound when I haven't bought something worth that much?
What should I do if I have used all of my PIN tries?
What limits are the to top-ups?
Okay, I found my card, can I put it back in the app?
For SEPA transfers, what kind of charge will be applied?
Where is the top-up card verification code?
What countries are you available in?
My card expires very soon.  What is the cost and delivery time to get a new one?
How do I get refills to my card when I'm traveling?
My app is displaying a payment I didn't make
My transfer failed
The ATM gave me less cash than requested
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
Why is my transfer appearing as "pending"?
The other bank confirmed a transfer I made, but this account is not reflecting it yet.
What is the source of your exchange rates?
I want to know about your refund policy.
Would I be able to top up as much as I can?
My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?
How do I order a new card? The current one is about to expire.
How do I terminate my account.
Can I reactivate my card? I reported it lost and found it this morning in my jacket.
Can I trace where my funds came from?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Why is a transaction still pending?