Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was the wrong rate applied when I bought something in a different currency?
After purchasing an item I noticed the exchange rate was incorrect.
Why wasn't my payment to beneficiary X approved?
When will my cash withdrawal show/
It won't let me prove my identity.
Can I top up using my cheque?
Can you convert to EUR?
I am unaware of what my password is.
I found my lost card. Am I still able to use it?
why is there a fee for the transfer I made?
There was a direct debit from my account and I didn't authorise it
Can friends I have top-up my account?
Does the card you sent have a tracking number?
My phone is missing or stolen.
Could I get tracking on the card?
Do you charge extra for duplicate cards?
Can I use my card in another institutions ATM?
What is the cost of a transfer?
Can I choose whether I receive a Visa or a Mastercard card?
Can i top up by card?
Hi something is going on with the app.  I see some payments I didn't make?
When can I expect money to be transferred to my account?
Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.
Can I set the account to auto top-up?
I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?
i tried using a virtual card for a hotel but it didn't work, why not