Instruct: Classify the online banking query into its corresponding intent.
Query: What's the top-up limit?
Are there any top-up limits involved?
Why is my identity not being verified?
Help!  I think my phone may be stolen or lost!
What kind of costs are involved for exchanging currency?
I am using the app, and I see cash withdrawals that I did not authorize.
How do you decide what your exchange rates are?
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
When will my payment go through?
What do you use to figure out the exchange rate for the card?
Would I have to pay anything if I need an additional card?
There is a mysterious debit transaction on my statement
Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.
Problem with my top up going through
What form of identification is accepted?
How can I deposit money to my account?
Will I be able to get both a visa and a mastercard?
I have the funds, why can I not use my top-up?
Why was my top up cancelled?
Whats wrong with my currency exchange?
Can I get a Visa card?
I've been waiting a while for my card, is there a way to know when it will arrive?
Do you charge for transfers?
Was I charged extra for using my card?
What fee will be charged for exchanges?
I was informed that transfers were free. I noticed I have a fee but why?