Instruct: Classify the given online banking query into its corresponding intent.
Query: I am unable to access my app due to forgetting my passcode.
Where do I go to reset the passcode?
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
i havent got my card
How can i get a refund for something i just bought?
Where can I modify my details?
Do i have to wait to get the pin or can i set up a pin
How do i find my top-up card's verification code?
Why isn't my refund showing in my statement?
I have the cash already, my account still shows up as pending.  How can my account be still pending?
Can you explain your exchange rates basis?
Why won't you accept my payment? I keep trying with this card and it's not working.
Do I need to convert my currency from GBP before transferring?
I was charged for using my card?
Do you convert to Euro?
Can I keep using my card after it expires?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
I want my purchases cancelled.
What should I do after I've moved and need to update my personal details?
I can get my identification verified.
What's the transfer time from Europe?
I deposited a cheque with some money, but the balance hasn't changed.
The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?
The exchange rate applied was incorrect when I was traveling outside the country.
I haven't been sent my new pin!
I would like to receive my salary in a different currency. How does that work?