Instruct: Classify the online banking query into its corresponding intents.
Query: I withdrew cash abroad and the exchange rate applied is wrong.
The exchange rate applied was incorrect when I was traveling outside the country.
What form of identification is accepted?
I want a new PIN please.
What ATM accepts Mastercard?
can you share card tracking number?
Why would my payment have been returned to my account?
I would like to exchange currencies, how do I go upon it?
virtual card won't work for me
I received a "declined" message when doing a transfer
Please give me both Visa and MasterCard, is it possible?
If I want to send out more cards, do you charge extra for that?
I need my card soon.
I thought transfers were free, why was I charged?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
I was charged multiple times for one purchase
Can you explain the various transaction times shown on my statement?
my phone was taken yesterday, what should I do about my account?
My balance is not right. It has not been updated for the cash or cheque deposit.
How can I obtain a disposable virtual card?
How much am I allowed to top-up?
Has my top up gone through?
Why is the payment I made still pending?
How long do I wait for a transfer from the United States?
What factors determine your exchange rate?
I tried to buy something and it was declined and my transfers keep getting declined, Why?