Instruct: Classify the online banking query into its corresponding intent.
Query: Why are you asking so many questions about who I am
Is it really necessary to verify my Identity?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
How long do I have to wait for my bank transfer to appear in my account?
What is the reason I couldn't do a transfer to a beneficiary?
Can you give me a virtual card?
I did not have the right exchange rate applied to my situation of pulling out cash
Why is there a €1 charge on my statement?
I need to urgently transfer something from China. How long will it approximately take?
My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.
I topped up my account but the app failed to process it.
How many transactions can I do with a disposable card?
I tried to transfer some money and it hasn't done it yet - what's going on?
There's an unauthorized cash withdraw
Where in the app do I go to verify my identity?
Can you please tell me why my cash withdrawal is still pending?
I just sent money but the person I sent it to doesn't see it. What happened?
Hoe do i use my credit card to transfer money?
What fiat currencies can I use for holding and exchanging?
Is my transfer pending?
You sent me a card and now I want to link it.
what is the word?
im worried about fraud how do you protect my account
How can receive a physical card
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?
What do I do to exchange currency?