Instruct: Given an online banking query, find the corresponding intent.
Query: I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
Why did I get charged more than once?
How do I change to a different currency?
I did not get all the cash at ATM.
What about a auto top-up?
why does my statement contain an extra fee?
Money was transferred to me and I am unable to see it
what is the status of my refund
There is a  €1 fee on my account I didn't authorize
Do I need any kind of proof for the identity check?
My account says I have a pending transfer.
I got a message saying I made a withdrawal from the bank machine, but I did not.
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
Can you tell me how long it takes for a new card to come?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Why isn't my cash deposit showing up in my account?
The transfer was accepted but now it's stuck on pending. When will it go through?
Why can't my beneficiary access my account?
Please tell me why I am having problems transferring to a beneficiary.
Can I use my card to withdraw from my account?
How do I verify the top-up card?
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.
I wanted to know why a top-up I made has been reverted.
I am looking for my top-up verification code and cannot find it.
I need help verifying my identity.
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.