Instruct: Classify the online banking query into its corresponding intents.
Query: I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
What went wrong when I tried to do my transfer?
I don't remember my passcode?
I have a transaction that shows multiple times.
Why have I not received a virtual card yet?
Are there specific ATM's I can use with this card?
Are there fees for using an international card to top up?
When will my pending payment finish?

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?
My account was charged twice for one purchase
Why is my balance still the same after a cheque deposit?
Do I have to use a bank approved ATM to withdraw money?
What's the tracking on the card you sent?
I think my card has been compromised in some way.
Why was I charged for a cash withdrawal at the ATM?
I don't recognize a charge on my statement.
I was mistakenly charged a fee for using my card.
What do I do if I got the wrong amount at the ATM?
I am unable to prove my identity
What is the extra fee that was added when I used the card?
How do I get my card PIN?
I need to reverse a transaction
Is there a way to undo a transaction?
how to exchange currencies
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?