Instruct: Classify the online banking query into its corresponding intents.
Query: Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.
The exchange rate for my card payment doesn't seem right.
How do I locate my PIN now that I have my card?
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
How long will this take to get to me?
I see a transfer fee, but to my understand, that should have been free, what happened?
I deposited a cheque, but my account balance stayed the same.
Whats the max I can top up
I need to stop a transaction that I made.
I've been trying to do a transfer multiple times and have failed? Is the system down?
I didn't get the right amount of  cash because of the exchange rate.
I think the top up failed
I checked the app and my balance has not been updated for the cash or cheque deposit.
There is a direct debit transaction that I did not authorize
How long does a transfer take to reach one's account.
I recently bought an item using my card and I was charged an extra fee why is this?
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier.  Can you check where the money is?
I am still waiting for a transfer to show
When will I get my card shipped to me?
Please explain why my top-up didn't go through.
Is my card accepted anywhere?
Even though I added money ey to the card, I couldn't use it
how to get card pin?
What is the refund policy?
How recent do my documents need to be for verification?
How can I link my bank to my top up account?