Instruct: Classify the online banking query into its corresponding intent.
Query: There is a record of payment I never submitted on the app.
Why is this payment on my app
Why will my transfer not go through?!  Keep getting an error message.
Why is there an extra charge on my statement.
When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.
Are cards available to those outside of the UK?
An ATM swallowed my credit card!
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
What is the charge for topping up a card?
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
The ATM is messed up. It gave me less than I wanted.
Extra charge during transfer
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
Can you send me more cards for my account?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
Please help me get a refund?
What do I need to do in order to get a new card?
I have a fee showing from last time I used my card.
Will you tell me how to exchange USD for GBP in the app?
Why has my top up not gone through yet?
I only have one more US credit card, is it accepted?
Why is it necessary to verify the top up?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
I did not get enough cash
My card payment still pending