Instruct: Classify the given online banking query into its corresponding intent.
Query: The exchange rate I was charged for a purchase was not right.
I am not receiving the correct exchange rate on my card.
I used my card to make a payment and wondered why the payment was reverted?
I happened to forget my passcode
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I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?
Can you help me retrieve my card?
My card isn't letting me purchase something and I wanted to know why.
What is the reason my payment was not accepted?
can you assist me in activating my card?
I want to know which currencies and cards are supported, can you provide a list?
The exchange rate for the money I took out in a foreign country is wrong.
Is the exchange rate current?
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
In my statement, there was an extra €1 fee
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
Where can I find the auto-top up feature?
My phone was left at a hotel and I can't access the app.
How do I change my address ?
Where are the cards transported to?
What is the daily limit on my card?
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent
Help me please, My Apple Pay American Express top up does not work.