Instruct: Classify the online banking query into its corresponding intent.
Query: Why am I being charged to transfer funds?
I was charged a fee for the transfer, but can you tell me why?
The exchange rate from my card payment isn't right.
Which countries are represented?
I got notified that my top up has been reverted. Why?
Why are you charging me for ATM withdrawal? It has always been free before.
How would I go about getting a physical card to use in stores?
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
Why didn't I receive all the cash I requested?
Why was I unable to complete my transfer?
Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.
why didnt my account allow a transfer
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
Why didn't this transfer work?
Changed details is essential, what steps do I take to do so?
My phone was stolen, what should I do?
What countries are you supporting?
What does a 'pending payment' mean?
Report stolen card
What does a transfer cost?
Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?
how many uses are the disposable cards good for?
what documents do i need to verify who i am
I froze my account, but how do I order a replacement card?
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
It looks like my top-up was cancelled