Instruct: Classify the given online banking query into its corresponding intents.
Query: I am very dissatisfied with the services that you are providing.  I want to cancel my account.
Help me terminate and close my account.
How do I go forth with bank transfers for top up accounts?
I can't seem to be able to use my card
Will any ATM's decline my card?
How do I change my last name?
What's wrong with my ID? I can't verify it.
I made a mistake of transferring, can I cancel my previous transfer?
I want to do a cash deposit to top up. How do I do this?
Am I charged more for using the ATM?
Why do you need to verify my identity?
Can I still access the app even though my phone was stolen?
What is the process to link the new card?
Can I get support?
Why did my card get charged twice for a transaction?
is it ok if i use both visa and mastercard
I recently reported my card as missing/lost, and I just found it. Can I still use it?
Transfer unable to be completed, states 'declined'
Can I create my own top-up limit?
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.
I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?
Is there any way to cancel my transfer
i can not see my top up
My cards were stolen
Can you help me find the virtual card?
Where is the transfer to my account that I made?