Instruct: Classify the online banking query into its corresponding intents.
Query: How can I activate my new card?
Help my activate my card.
I transferred money, why was charged for an extra fee?
I want a Mastercard, instead.
How do I change my currency to another?
How do I get a disposable virtual card as well?
The exchange rate used on your app is really bad. I'm considering closing my account because of it.
What do you think of the exchange rate?
Help me cancel a transfer.
What is with the need to have all my ID information?
Can I use this app for both USD and GBP?
How do I change my PIN abroad?
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow
Please list the countries you support.
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
I have not been able to use this card.
My cash deposit hasn't posted to my account.
How do I change my name?
What's the deal with verifying the top-up?
There was an unexpected fee for my cash withdrawal!
My card has been stolen. I reported it with the police, but I need to report it with you as well.
I just topped up, and the app denied it.
Where do I go to edit my personal details on my account?
I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?
Where can I find out how to transfer money into my account.
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.