Instruct: Classify the given online banking query into its corresponding intents.
Query: My ATM withdrawal was declined.
i needed money for a night out with the girls but i was declined, why?
I still don't have a refund.
How can I change my name because I just got married?
I refuse to verify my identity.
How are foreign exchange rates determined?
I was charged an additional amount of money for making a purchase with my card
I sent a transfer and it has been pending for awhile. How long will it stay pending?
why can't my beneficiary make transactions?
Where is the transfer to my account that I made?
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?
If I don't live in the UK, can I still get a card?
Can I use a different bank ATM than my own?
I don't recognize this payment
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.
Can I hold more than one currency?
I was charged several times for something
Can my salary be received and transferred to my current currency in my country?
how do i get a pin for my card
There was a charge applied when I used my card.
There is a €1 extra fee in my statement
What is the refund policy?
My passcode won't work.
Is my credit card supported for top-ups?
I have foreign currency i would like to change how much will it cost me?
What do you do to transfer money to my account?