Instruct: Classify the given online banking query into its corresponding intent.
Query: How can I dispute a direct debit charge on my account?
I don't recognize the direct debit payment from the app.
How long will it take to verify my account?
What is the present state of the exchange rate?
There are funds in my app that I did not receive.
Do I need to do anything special for my friend to send money to my account?
What is the current exchange rate?
How can my friend pay me?
When will I receive the card?
What do I do if my top-up has not gone through?
I purchases several items today. Why are they still showing pending?
How about disposable virtual cards?
There is a payment with my card which i definitely did not do.
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
the exchange rate at which my card payment is at is wrong
I took out some cash from the ATM but it is still showing the transaction is pending.
I inadvertently completed a transaction on a wrong account.
I don't have a virtual card - how do I get one?
For some reason my card payment hasn't worked. what can I do to look into that?
My account balance has not updated to reflect my recent transfer.
Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.
Money was transferred to me and I am unable to see it
Why isn't my id verifying?
How do I top up using my card?
Why didn't my transfer complete?
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.