Instruct: Classify the given online banking query into its corresponding intent.
Query: The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
What do I do if I already had a card with you guys?
Where do I go to order my card?
Please help me.  I am still waiting on a refund.
can other people use the app to add money to my account
A transfer could not be completed.
Where is my PIN located?
Someone else charged my card!
Why didn't I receive the correct exchange rate for an item that I purchased?
Why are there multiple transactions showing for one purchase?
It appears my top-up has not gone through.
Why would my card payment not work?
What's going on with my card? I've tried multiple times and it never goes through.
What happens with the duplicate charge in my account?
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?
Will you send me a new card in China?
The applied exchange rate is wrong for the cash I got abroad.
My transfer was declined, why is that?
Why is there a fee for my transfer?
Was I charged extra for using my card?
The exchange rate was messed up from the ATM
I need help verifying my identity.
How are foreign exchange rates determined?
Why won't my card work.
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
Can you tell me how to change my PIN?