Instruct: Classify the given online banking query into its corresponding intent.
Query: Why does my transfer keep generating an error message?
Why would I receive an error that my transfer isn't possible when I've done it before?
How do I get unblocked?
I would like to cancel my purchase.
I need a physical card.  What are the fees?
Which countries are you in?
I need to get hold of a physical card?
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
I would like to exchange currencies, how do I go upon it?
Please give me both Visa and MasterCard, is it possible?
I need help verifying my identity.
Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.
|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?
I'm not happy with the services I'm getting with this company. Can you please delete my account?
Hey I thought transfers were free.  Why are you charging me?
Do you have a children account available?
Why has my payment been declined? I paid by card.
How come I can see an extra charge for my transfer?
The correct exchange rate wasn't given to me for an item I purchased.
My top-up is still pending
cancel my account
I have an incorrect charge and would like a refund.
How do I get my card PIN?
How do I find the top-up verification code?
Will a cheque suffice?
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?