Instruct: Classify the online banking query into its corresponding intents.
Query: Help me.  The passcode doesn't work.
I don't remember my passcode?
is it ok if i use both visa and mastercard
Please help.  There is a payment in the app that isn't mine.
My balance doesn't show my deposit.
Why didn't my transfer complete?
For what reason must I authenticate the top up?
I have been charged for one thing two times.
A transaction is showing more than once.
What is the identity verification process?
Is there a charge for exchanging foreign currencies?
What kind of costs are involved for exchanging currency?
how do i dispute a payment I didnt make
How long does it take for cards to be delivered after ordering them?
Do I need to pay more for exchanging currencies?
I am seeing in the app, some cash witdhrawals that I did not authorize.
I need to check status as my friend hasn't got money I sent.
What do I do if I believe to be a victim of credit card fraud?
How long do you have to wait to see your virtual card your ordered?
What do I need to do to get my salary through this?
It's been two weeks and I haven't gotten my card, what do I do?
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
How soon will I get my card?
There is a weird payment in my statement.
I would like to change currency
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?