Instruct: Classify the given online banking query into its corresponding intent.
Query: The exchange rate for me was wrong when I was abroad.
After I got my cash, I found out my exchange rate was wrong.
how do I get top up to work for my card
how do I find the code to verify the top up card?
What is this random charge of one pound doing on my account?
I want to use my card. How do I activate it?
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
I need to verify the source of funds.
I transferred some money but the balance stayed the same.
Why do i have an extra fee on my statement?
With this app, will I be able to exchange currency?
I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?
I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?
Why does top-up require verification?
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
My transfer to my account is missing.
There's a cash withdrawal on my account that I didn't make
My money hasn't been deposited yet. When will it be?
I dont see my reciept
Could you please freeze my card immediately?
Are there virtual cards
I can't get cash from the ATM!
My app shows a money withdrawal that I did not do.
Why hasn't my card arrived yet?
What is the youngest age for an account?