Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is there a direct debit payment on my statement that I didn't do?
I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?
My card will expire next month, will I need to order a new one?
Will I be charged an extra fee if I need to exchange currency?
How long does it take for a transfer to be in my account?
My card payment doesn't work.
My card's expiring a month from now, should I place an order for the new card?
My top-up hasn't happened yet.
where can i located the auto top up function?
When will my new card arrive?
How do you decide what the exchange rates are?
How do I activate my card that just arrived?
I want to hold and exchange fiat currencies, what can I use to do so?
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP
Why did you charge me extra for withdrawing money?
When will my top up process?
Can you tell me why my transfer is pending still?
How long until transfers from Europe go through?
Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.
Do you need to know my first and last name?
How would my friend be able to send me money?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
I don't have my card in 1 week.  Should I be worried?
What kind of costs are involved for exchanging currency?
How do I deactivate my account?