Instruct: Classify the online banking query into its corresponding intent.
Query: why am I being charged a fee for transferring money ?
I did a transfer and was charged a fee that I shouldn't have been!
How can I transfer money to this account from another bank?
I made an online purchase and the order has not shown up. Give me my money back.
Are physical card available?
I think I was wrongly charged in a recent transaction when I used my card.
There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?
What should I do if I can't prove my identity.
How can I reset my PIN?
How do I go about transferring money using my credit card?
How do I replace my card?
How can I add money to my account from another account I have?
The ATM didn't give me enough money! I asked for more than it gave. What do I do?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
Is a tracking number available for the card that was just sent?
I've been charged an extra £1 and I don't know what it's for
I need an actual card that I can hold in my hand, how do I do that?
I was unable to transfer money from my account.
I see money go out that I didn't withdraw.
Where do i verify a top-up card?
I think the bank made a mistake on the exchange rates
I'm not sure how to complete the identity checks process.
I attempted to enter my pin to many times.
How can a payment be declined
My top-up never worked
I have received my American express in apple play, looks like top up has an issue, please help?