Instruct: Classify the given online banking query into its corresponding intent.
Query: I have a question about fee for cash withdraw.
So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?
Why do I need to have my identity verified?
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
I think you reverted my top up.
How can I set a new pin.
Is it possible for me to track the card is was mailed to me?
I need several cards per day. And I need to be able to throw away all of the cards I make.
How do I verify the top up?
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.
When my card expires soon, how fast is the replacement card sent and what are the costs?
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
I used the wrong account number!
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
I can't use top up on Google Pay.
Are there limitations to what currency I can hold?
When should I expect to receive my card?
I was charged an extra fee for a card payment. I was unaware of these fees beforehand.
I deposited a cheque, but my account balance stayed the same.
Why use a disposable card?
I made a purchase and was charged at the wrong foreign exchange rate.
Why was I declined from getting cash?
I requested a higher amount for my cash withdrawal
I made a top up yesterday but it's still pending.
The app does not believe that I am myself
I haven't used my card all day but there is a payment showing in the app. Please cancel it!