Instruct: Classify the given online banking query into its corresponding intent.
Query: I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
I did a transfer and I was charged a fee that shouldn't be there!
Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??
can i verify my identity i the app
I got double charged!
I want to top up my account. Can I do it with Google Pay?
Where can virtual cards be ordered?
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.
What countries do your services support?
For some reason my card payment didn't work
What happens if a merchant doesn't accept  you payment?
I did a money transaction and the recipient doesn't see it
I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?
How long does it take to get money from Europe?
I believe that my card has been stolen!
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
How to access my virtual card
My refund has not shown up in my account.   Where is it?
i tried using a virtual card for a hotel but it didn't work, why not
How do I know where my funds come from?
I logged in wrong and am blocked, how do I log in?
My cash transaction isn't showing on my account
I returned something to a  store but can't see my refund.
can i use both visa and mastercard
I couldn't transfer money to a beneficiery
Will it cost extra to add money to an international card?