Instruct: Given an online banking query, find the corresponding intent.
Query: I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
I am unhappy with an item I bought. How do I get a refund?
What do I need for the identity verification?
What ATMs can I use my card?
I made a purchase with my card and I was charged a fee for using it
I saw that my transfer was declined.
I would like to know what exchange rates you use?
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
what is the age limit for opening a new account
It won't let me prove my identity.
Why was I charged a fee for my withdrawal?
The transfer to my account was not allowed.
How long will the $1 charge show as pending?
Why do I need to verify a top-up?
My app says that I'm not verified.
Can I get my friends to add money to my account?
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
How do I change my currency to another?
A transaction shows duplicate times.
I'm not sure what to do about the PIN, because I don't have one yet.
I am looking to delete my account. I'm not happy with the service provided by you.
I have been waiting for my top-up to complete and it still hasn't gone through.
Where can I get a new passcode?
I heard that you support more than one type of fiat currency, would you tell me which ones please?
on my statement there is a payment that I don't recognise
I think my top up has been reverted