Instruct: Given an online banking query, find the corresponding intent.
Query: Help me verify my identity.
Why am I unable verify my id?
I keep trying to make a payment, but it doesn't work.
Why do I have two charges It should only be one charge?
Why did my top-up get reverted?
I can still see money in my account after making a payment
The transfer to my account was not allowed.
When should I expect my card to arrive?
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
Where can I find your exchange rates?
How long before a bank transfer shows up in the account?
Purchases I did not make are appearing in my bank statement?
What will I need to configure if my salary is in GBP?
I thought you guys offered free transfers. Why was I charged?
How do I know where the funds come from?
Where did the  €1 fee in my statement come from
Why isn't my beneficiary allowed?
My card won't work right now.
Why does my identity need verification?
My statement has a charge that shouldn't have been made.
I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?
Can you issue both a Visa and a Mastercard to me?
Why does top-up require verification?
There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.
Is there a way to get a virtual card?
what is the word?