Instruct: Classify the given online banking query into its corresponding intent.
Query: Some cash has been withdrawn but I didn't do it.
There is a withdrawal in my account I didn't make.
Do you deal with EUR?
Help, I don't see my money i just added.
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
there were two of the same charge to my account
Can you tell me what I need to do for the identity check process?
Do you have the best exchange rate?
I see a strange payment in my account.
Which merchants accept this card?
The card can be used at which ATMs?
unsupported transfer declined
I did a transfer earlier but see that it failed to go through.
What happens if my card expires?
How long will it take the money to appear in my account?
How many currencies can I have?
How do I report possible fraudulent activity on my account?
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
Can I change my pin through the app?
I topped up and now my money is not there anymore! What happened to it?
what is the exchange rate when i get cash
I need to change details about my personal account.
Why do you need me to verify who I am?
How can I update my personal information after moving?
I'm still expecting the transaction to be finished
What is the limit on disposable cards?