Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is there a fee for using my card?
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
I see a duplicate payment.
Are bank transfers immediate?
Tell me the currencies that you support.
Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!
What happens if the ATM doesn't give the right amount of money?
Where do you get those exchange rates?
Does the exchange rate change?
What do I do now my credit card has been swallowed by the ATM?
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
I'd prefer a Mastercard.
I lost my card, what do I do now?
I need to exchange a currency - can I do that here?
What's the reason my new card hasn't come?
Will you guys do Visa or Mastercard?
Why has my card been charged an extra pound?
How do I authenticate my top-up?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
Do you send duplicate cards?
Can you tell me where my funds come from?
Where did my deposit for my source of funds come from?
how long until a cash withdrawal will show on my account
I need to know what flat currencies you support for holding and exchange.
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
After reviewing my charges, I see I was charged a fee for a transfer I did, why?