Instruct: Classify the online banking query into its corresponding intent.
Query: I need to actuate my card.
I was unable to activate my card.
My transaction from earlier needs to be reversed.
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
I would like to order a virtual card.
ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
why was a transfer declined
Why am I not able to get cash from the ATM?
I am unable to use my top-up on the app. Could you explain this to me?
can i create my own pin right away
How can I dispute a direct debit transaction?
I got charged a fee for transferring money.
If I ordered my new card last week, how much longer should I wait to receive it?
Can you tell me why my top-up failed?
My preference is Mastercard.
Why isn't the transferred money there?
I'm still waiting for the top-up!
I found my card, am I able to put it back into the app?
I had a cheque deposited, but I don't see my money yet?
I'm interested in getting a virtual card.  How do I get one?
My card is about to expire.  How do I get a new card?
I must quickly transfer something from China, and I need to know how long it will take.
i need to know about exchange rates
I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.