Instruct: Classify the online banking query into its corresponding intents.
Query: Why was there an extra charge with the withdrawal of my money?
that fee should not be there, you charged my cash for an unnecessary thing.
I'm not sure how to complete the identity checks process.
Transfer was declined.
Can i make several disposable cardsper day?
The currency exchange rate was wrong for a purchase I made.
The refund I asked for isn't showing up
What do I do if I detect fraudulent use on my car?
Can I check my recent refund in my statement?
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?
There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?
Are you only able to get a card if you're in the UK?
I don't know where this debit transaction on my statement came from.
Is going to a bank only way to change my PIN?
Will the system automatically top up itself?
I wish to top up using a cheque.
Someone is making transactions on my account, I think they took my card information.
Why is my beneficiary being denies?
Is there something wrong with the ATM? It would not let me pull cash out of my account.
Am I able to get a refund for something I bought?
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
I bought an item and the exchange rate was wrong.
I think my top up has been reverted
What is the estimated wait time for transfers from the US?
I would like to report an issue with my product and want to get it refunded