Instruct: Classify the online banking query into its corresponding intent.
Query: I'm having trouble with proving my identity.
The app failed to verify me.
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?
Can I mail in a check to top up?
i need help finding the auto top up option.
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
Can I get an account for my son?
Why do I see a random withdrawal in my app?
What do I do?  My card is broken.
I haven't received my card.
I was made to pay a fee for making a transaction with card.
How are the exchange rates determined?
Can you help me activate my card
Is there a reason my payment is still pending?
How do I know where my money comes from?
How do I get my card out of the ATM?
I can't figure out how to unblock my pin number. Can you help me?
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
Please explain why my payment was declined? I thought everything was good.
Why did the bank reject my transfer?
How do I shut down my account and get out of this company?
This debit is not my transcation. How do I get my money out back?
My marital status has change, I got to correct my name to reflect that.
Can I change my PIN on my phone?
What ATMs can I use this card at?
I have an unknown charge.