Instruct: Classify the online banking query into its corresponding intent.
Query: I lost my phone. Can I use my card without the app?
Can someone else use my account if they have my phone?  I lost mine.
Contactless payments need to be enabled for my card.
Whats the process of tranfering money into an account?
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
I'd like like to know where I can order a virtual card?
I cannot withdraw money from the ATM
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
I made a mistake of transferring, can I cancel my previous transfer?
No Visa please. I want to continue with Mastercard.
Can i use this card at any store?
What reasons would a topup fail?
When can I expect my refund?
The ATM wouldn't allow me to withdraw money
Where do I unblock my PIN?
My card isn't working at all. What happened?
I did a cash deposit to my account but it doesn't show up
How do I get a new card as your machine swallowed mine!
In what places can I use my card?
I do not see the card PIN anywhere?
Are SWIFT transfers supported?
What is this extra fee?
My PIN isn't working.
How will I get my card?
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.
My card was used without my permission, what do I do?