Instruct: Classify the given online banking query into its corresponding intent.
Query: Someone might be using my card that is not me.
I froze my account, but how do I order a replacement card?
How can I find out about an extra fee on my statement?
What is the purpose of requiring my identification?
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?
Since I got married, I need to change my name.
I want to close my account. The service you provide is unsatisfactory to me.
What is my top-up limit?
How are top-ups verified?
How is an exchange rate calculated?
Why can't a beneficiary receive a money transfer from me?
When I'm traveling is it possible to add money automatically at certain time points?
Why is my top up not completing?
I have foreign currency i would like to change how much will it cost me?
I need a new card, my old card is expiring.
How can I look at where my available cash is coming from?
Am I allowed to change my PIN anywhere?
What do I have to do to get my virtual card?
How was I charged extra when I used my card to pay?
why does it take so long to verify my id
There is a direct debit charge on my account that I don't recognize.
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
I received the wrong amount of cash from the ATM. Can you help?
Tell me about the card PIN?
How long does it take for transfers to be approved?  I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.
I made a bank transfer and the balance hasn't updated yet.