Instruct: Classify the given online banking query into its corresponding intent.
Query: What happens when I am charged twice?
I have a duplicate payment on my account
Help me use American Express to add money to the account.
Is my card accepted anywhere?
Can I get a Visa from you?
Why did you charge me extra for withdrawing money?
I paid with my card and ended up being charged a fee.
how do i get a refund for a direct debit payment i didn't make
when does my balance update for a transfer
The app isn't letting me log in, but my info is correct.
I heard you have an auto-top up option, where do I find that?
I have a cash withdrawal on my statement that I am unsure of.
I lost my phone, what should I do?
Help me with a PIN change.
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
What's wrong with my card? The clerk at the grocery store said it was declined.
My card is missing!  Help!
I'm not sure how to complete the identity checks process.
I no longer want this can i cancel my purchase?
Do you have charges now when you pay with a card?
What is the first step that I should take after my card has been stolen?
I have lost my phone, what steps can I take to prevent someone using my account?
When can I expect to receive my card?
My card doesn't seem to work.
Can I reset my PIN if it is blocked?
I would like to know where the funds are at.