Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't understand why I was charged an additional fee for this service. Can you clarify?
When using my card I was charged a fee for doing so, why?
Why won't my card work anymore?
Was my card payment reverted?
I want a virtual card that is disposable
What US cards do you accept?  I only have 1 other.
I was getting cash and the card got stuck inside
I got charged twice for the same payment. Please removed the pending payment. Thank you.
Why is my beneficiary not being allowed to get payment services?
i am not a premium customer but i want a virtual card, how do i get it
Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?
when will the balance on my account change form a transfer
Are you okay with exchanges to EUR?
Someone took my card without my permission.
Is it possible to change from AUD to GBP?
What is the charge to make a transfer
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?
I moved and need to change my personal information.
Are you able to make exchanges to EUR?
Why is there a fee for my transfer?
I need to close my account as soon as possible.
Why was my transaction not approved?
My card payment might have been reverted.
I don't know what pending transaction means.
Help me.  My phone has been lost or stolen!
What are the steps for getting money from a friend?