Instruct: Given an online banking query, find the corresponding intent.
Query: I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
I would like to cancel my order.
Is there a  way to  get around fees
I entered my pin wrong  too many times.
Do you know what your exchange rates are?
I need two cards. Is this possible?
Is there a charge for topping up by card?
I have a trasnger that is pending and wondered about it.
What physical locations can I use cash to top up?
What businesses accept my card?
How do I report possible fraudulent activity on my account?
I don't remember my login code
I received a different amount of cash than what I entered.
What documents do I need for the identity check?
The amount of cash I requested to withdrawal did not match what I received when exchanged
I was mugged.  They took everything.  I can't use the app.  What do I do?
I am just waiting on the completion of the transaction.
Why did I get charged extra?
I already have an account. Why can't I use it unless my identity is verified?
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
My PIN tries have run out. Now what?
When will my top up be applied?
If I wanted to change my PIN, how would I do that?
How do I know what my PIN is?
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Why is there an extra €1 fee in my statement?