Instruct: Classify the given online banking query into its corresponding intent.
Query: How do I complete the ID check?
What do you demand for identity verification?
I don't have a way to prove my identity.
Why hasn't my transaction been completed?
What cards do you support
I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
What is the current exchange rate?
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
What happens when I money transaction doesn't show up on the receiving side?
What is the reason my top-up is still pending?
In my statement, I got a €1 extra fee.
Why is my top-up showing as cancelled?
Why won't my top up work
I would like to change my address.
Are there downsides to using a disposable virtual cards?
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
How long does it take to show a deposit I made to my balance?
I have a missing refund
I have my card here with me and someone has just made a withdrawal for 500. Please help!
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
Where do I find our how to get a physical card?
How come I can't put money in my top up account?
I believe that the rate of exchange for my cash withdrawl is incorrect.
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.