Instruct: Given an online banking query, find the corresponding intent.
Query: I just got my new card and tried using it and it was declined?
I use this card all the time so why did it get declined at the store today?
Why is my money not in my account. I have already sent it out.
Do i have to top-up with my credit card before I can transfer?
is it possible to get a refund for something I purchased?
I am still currently waiting for the cash that has been deposited into the account this morning.
Can I get a refund?
I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.
I can not find my refund.
How long does a bank transfer take to show up in available funds?
Can you explain why my payment is still pending?
Where can I find an ATM?
How to access my virtual card
What currencies do you offer?
I am having problems with my contactless.
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
I got a card, how do I get it in the app?
I wanted to know why my transaction didn't go through.
Why do I get a fee every time I transfer?
I bought something and now I want a refund.
Why has my account balance not changed after depositing a cheque?
The exchange rate for the money I took out in a foreign country is wrong.
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
How do I verify my ID?
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?
My passcode won't work.