Instruct: Classify the given online banking query into its corresponding intent.
Query: Is there a reason why a recipient might not see my money transaction
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
My transfer into my account isn't showing up.
Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?
My money disappeared! Please help??
I will be traveling.  Can I add money automatically?
Can I get a Visa or does it have to be something else.
Show me how to verify my identity?
Can I use as many top-ups as I want?
Why was I charged a higher exchange rate when I bought something abroad?
How many disposable virtual cards can you have?
There is a withdrawal on my account that I don't remember initiating.
Why is my card not working anymore?
I am waiting on the refund
Can I select my card scheme or do you choose it for me?
I can't find my card, it is lost.
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
I was attempting to top up with my card but the money has vanished!
When can I expect money to be transferred to my account?
How do I change my name?
How to order a virtual card
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
My transaction is on the wrong account.
Is there a fee to top up by bank transfers?
I need info on activating my card?
How long do European transfers take?