Instruct: Classify the given online banking query into its corresponding intent.
Query: I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
Why is my beneficiary being denies?
How long do I have to wait for the transfer to be finalized?
Why are my transfers getting declined?
There is a payment with my card which i definitely did not do.
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
Why isn't my payment showing?
The exchange rate is incorrect for my payment.
Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?
Where can I use my Mastercard?
I have have multiple charges for one transaction.
Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
My new card just arrived, how can I activate it?
Is there a disposable virtual card?
I want to cancel my purchase
How can receive a physical card
How do I get my card active?
Can i top up by card?
I received a transfer in GBP how do I change it to a different currency?
A fee that shouldn't be there is there after using my card!
My card is stuck in an ATM machine, how do I get it back quickly?
How much does it cost to get more cards?
Cancel a transaction
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?
Explain how to verify my identity?
Why did my top up get reverted?