Instruct: Classify the online banking query into its corresponding intent.
Query: Please tell my why I was charged a fee for using my card?
I see a fee that I think was charged because I paid by card.
I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.
My ID verification hasn't gone through yet, but can I use my account anyway?
Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.
If I see a payment in the app that I don't recognize, what should I do?
Which ATMs am I allowed to get money from?
Can I choose when my card is delivered?
Why did you give me so little currency?
I got a message that my transfer was declined.
I checked the app and my balance has not been updated for the cash or cheque deposit.
I'd prefer a Mastercard.
My card was declined
How do I order a disposable virtual card?
When I received my cash; they had my exchange rate incorrect.
My payment has not been accepted.
I think the exchange rate for the cash I withdrew wasn't correct.
Why isn't my id verified?
I need to verify my funds.
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
I'd rather not use my physical card, how can I get a virtual card?
Why am I being charged for the same thing twice?
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
Even though I made a cash deposit, I am not seeing it in my account.
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
I have been charged twice on my statement.