Instruct: Classify the given online banking query into its corresponding intent.
Query: When I was traveling abroad, the exchange rate was applied wrong.
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
I was trying to top-up and my credit card was declined. Can you tell me why?
Could you tell me about the restrictions that are on the disposable cards?
Why was I charged twice for the same transaction?
Why was I charged a fee for withdrawing money?
I was mugged.  They took everything.  I can't use the app.  What do I do?
How do I transfer money into my account?
$20 came out instead of $100
I took out money from the ATM and it's still showing as pending?
I no longer need AUD, I need GBP instead, how can I make this happen?
How can I top up with my apple watch?
My top up doesn't work
app malfunctioning, does not know its me
I am waiting on this refund, hurry up.
If I bought something I didn't like, can I get a refund?
I got less than what i asked for in the ATM, why?
I tried to do a transfer but it didn't go through.
I cannot find my PIN.
Where can virtual cards be ordered?
I deposited a cheque a week ago but have yet to receive the cash.
how to exchange currencies
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
What is this fee debit on my account?
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
Why would my transfer result in a decline message?