Instruct: Classify the online banking query into its corresponding intent.
Query: Why won't my virtual card work?
Help me get the virtual card working.
Top-up is loaded into the card and no update.
Why isn't my refund showing up?
How do I get a refund for something I bought?
Why was I declined from getting cash?
When will I receive the cash payment from the check I deposited?
How do I go about ordering another card?
extra fees on a cash withdrawal, not cool.
I don't recognize this withdrawal on my statement
My cash withdrawal was short.
Is there a way to track the new card you sent me?
Card payment still pending.
Can I make transfers before my identity verification?
Why am I having trouble withdrawing cash?
I haven't received my card yet, how long does it normally take?
How can disposable cards be used?
What are the steps of verifying an identity?
How can I deposit money to my account?
Would I need to pay extra for currency exchanges?
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?
Who is giving me my money?
my identity hasn't been verified and i can't edit my details, what's next
Cancel my transfer, please.
The app doesn't think it's me.
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?