Instruct: Classify the online banking query into its corresponding intent.
Query: What is the rate for exchange fees?
How much is the charge for a foreign currency exchange?
I found my card in my jacket this morning, so can I reactivate it?
What happens when a beneficiary can't receive my transfer?
Are there any charges for using a bank card to top up
I did a money transaction and the recipient doesn't see it
Why hasn't my friend's transaction arrive yet?
I was double charged at a restaurant can you take the second charge off?
When are you going to transfer the money?
Why were there additional charges when I transferred funds?
I think I was charged a different exchange rate than what was posted at the time.
I had a dollar charged to my account that's still pending and wanted to know what the charge is for?
Do I need to re-apply to order a new card when my old one's about to expire?
I would like to cancel my order.
Where can I modify my information?
Tell me what the steps for the identity checks are
You promised no fees but now I've got one. What the hell!?
Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.
I need to top up, but I have to use an international card.  Is there a cost for that?
What is the length of a transaction completion?
|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine.  Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?
The balance does not appear to have updated.
A Bank ATM did not give my card back. What do I do now?
There's a $200 withdrawal on my statement that seems fishy to me.
Please tell me how I verify my identity.
How old do I need to be?