Instruct: Classify the given online banking query into its corresponding intents.
Query: what are you going to use my identification details for?
Is identity verification required for me to use my account?
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.
Google play top up help?
What countries can I use the card in?
I lost my card, what do I do now?
I cannot find my PIN.
I need an accurate exchange rate, when I make my withdrawals.
Can I top-up automatically?
I am unable to prove my identity
Why am I unable to transfer money when I was able to before?
I'm not happy with the services I'm getting with this company. Can you please delete my account?
How do I get a new card when my old one expires?
Please help me with my card.  It won't activate.
Where can I find an ATM?
My app was on the phone and I was mugged.  What do I do?
Why is my exchange rate wrong?
I'm still waiting on a payment
I do I top up from my Apple Watch?
Is there a fee associated with using foreign exchange ATMs?
How will I know when I get my refund?
Can you accept my other card from the U.S.?  It is the only other one I have.
I don't see any change in my balance.
It looks like my top-up was cancelled
I tried to top up my account and it didn't work
My money transfer has not happened yet