Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is the refund not on my statement?
They said I would get a refund but I don't see it on my statement.
My identity verification isn't working
How do i transfer something faster than normal?
I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?
How long does it take for a transfer to be in my account?
Do you supply both Visa and Mastercard?
How come my card doesn't work anymore?
how do i avoid charges in the future
I need to verify my identity. How do I do that?
The app failed to verify me.
The cast deposit from a week ago still is not in my account. Why?
What does it mean if my cash withdrawal does not show up properly?
why isnt my cash withdrawal showing
Fix my top up
When will I receive my card?
is the a reason why my transfer has failed?
I can't find the card PIN.
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.
Can I cancel a transfer I made
What countries are you supporting?
My top up was denied
I might have been charged on my debit statement by fraud.