Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you explain more about why should I verify my identity?
DO you know the reason for the identity check?
Can I order a new card to China?
Is there a reason behind why my transfer did not work?
I need my card topped up,
What documents do I need for the identity check?
Can I top-up by cheque?
Why am I being declined?
How do I go about getting an actual card?
The transger I tried to make failed.
I already made a transfer and want to cancel it, how do I do that?
My card was stolen
My wallet is empty even though I topped it up an hour ago.
The bank machine didn't give my card back how do I get a new one fast?
Are there fees for receiving a SEPA transfer?
I heard you have an auto-top up option, where do I find that?
I should not have been charged a fee for cash withdrawal.
Is there an option to top up with a cheque?
Why hasn't my account updated to reflect my current balance?
It shows that the transfer on my account wasn't allowed.
when i travel can it top up automatically
I just received my card and I'd like to activate it.
Why is the payment on my card still pending?
My card will expire soon, do I need to order a new one?
I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?
Seems like my top-up has not gone through