Instruct: Classify the online banking query into its corresponding intent.
Query: How will I know what the exchange rate is?
Will my money be of equal value when I travel abroad?
There is a pending payment on my account, what does this mean?
What documents do you need to verify my identity?
I would like a  physical card sent to me.
I did not do this payment
Why has my payment been reversed?
There's a direct debit payment that I don't recognize.
Why was I double charged?
There is the same transaction showing more than once.
Why has my card been charged an extra pound?
My identity isn't being accepted, what should I do?
Would I be able to top up as much as I can?
What does a pending cash withdrawal mean?
My transfer isn't in
How long does it take to get money from Europe?
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?
why hasn't my virtual card arrived?
Could you tell me about the restrictions that are on the disposable cards?
How do I add cash to my account?
Card activation is not working. What do i do?
How do I know where I can use my card?
Tell me more about getting a virtual disposable card.
Someone has stolen my phone, what should I do?
I am still waiting on my card?