Instruct: Classify the online banking query into its corresponding intent.
Query: What are the reasons for a declined transfer?
My transfer was declined, why is that?
I made a payment that's pending. Will it go through?
What exchange rate will I receive?
What are all of the different steps for identity checks?
Why hasn't the transfer shown up in my account yet?
Why didnt my top up go through
There is a direct debit payment that I did not make.
What steps are taken to transfer money into my account?
I am not satisfied with your company.  Close my account.
Why was I charged a fee for my withdrawal?
The payment I made with my card is not showing up.
Please provide me a list of ATMs that accept my card.
Why isn't my balance reflecting a transfer I did?
I got a card, how do I get it in the app?
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
My source of funds require verification.
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
Where do I go to add a new card?
Why have I been charged an extra pound?
I hate this company! Can you delete my account?
Unsure how to provide my identity.
My Apple Pay top up with my American Express card is not working? Please tell me why
I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.
Physical cards are what I need more of
It appears I have a fee in my statement.