Instruct: Classify the online banking query into its corresponding intents.
Query: What is the extra fee on my statement?
An extra fee of €1 was in my statement
I tried to withdraw $100, all it gave me was $20.
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
What's the process for topping up by card?
What should I do if I can't use my card?
How do I change the details in my account?
need help with google pay top up
I need to deposit money to my account
How long does it take to verify a person's identity?
I couldn't make a transfer because it was declined
Why is my transfer appearing as "pending"?
Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?
Does google play offer the service to Top up?
Is there a daily auto top-up limit?
I still don't have a card. How do I get one?
How do I find my new pin?
Why am I being charged more on exchange with things I bought abroad?
How can receive a physical card
I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.
My transfer seems to be too expensive.
Can I add a card to back into the app?
I tried to pay with my card and it didn't work
I should not have been charged a fee for cash withdrawal.
There is a payment that I was charged two times for.
I transferred money from one account to another account and I charged a fee for it. Why is that?