Instruct: Given an online banking query, find the corresponding intents.
Query: Why would I be charged an extra fee while doing a transfer?
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
I don't know where the top-up verification code is.
Is it possible to get a refund?
My PIN was blocked.
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?
My payment for my card is not working
How do I know how much money I will have when I travel abroad?
What do I do if I can't get my card out of the ATM?
Although I transferred some money, it has not as of yet, arrived.
I see a charge of 1L I do not recognize on my statement
How can I top up with Apple Pay?
Exchange rate for my card payment is wrong
What are the steps to activate the card, as it does not seem to work?
My card no longer works.
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
Can friends transfer money to each other?
What other currencies are available to change to?
My pin isn't here yet
Where do I go to verify my identity?
My transfer is failing when I try to do it.
Someone might be using my card that is not me.
Can I unblock my PIN in the app?
A refund for a recent return has not arrived on my card.
Who can I speak with regarding a lost card?
Why have I been charged more than once for the same transaction?