Instruct: Given an online banking query, find the corresponding intent.
Query: I'm interested in what your exchange rates are based on.
What factors determine your exchange rate?
I got money overseas and the exchange rate was wrong
What is wrong with my top-up?
How long will this take to get to me?
Why is my card payment pending?
I lost my phone and need help so someone doesn't access my account.
Help me get the virtual card working.
can I use it all over the world?
Can you tell me where I can order a disposable virtual card?
Can I change my PIN on holiday?
Am I able to do top-ups with Google Pay?
If I top-up by using a trasfer are there charges that applied?
How come I can't seem to verify my id?
How to order a virtual card
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
I added funds to my account but the app didn't process it.
I seem to be having trouble with my Google Pay Top. Can you please help?
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.
I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
Why is my disposable card not working?
Do you offer cards for those in other countries?
My account balance has not updated since I deposited a cheque recently.
Card activation steps