Instruct: Classify the given online banking query into its corresponding intents.
Query: What types of top-up methods do you accept?
Can I purchase with cash or cheque?
I received the wrong exchange rate for an item i bought.
I've obtained the card, how do I enable it on the app?
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.
I don't recognize this payment
I get a "decline" message when doing a transfer
Am I able to do a SWIFT transfer with you?
I used my card to top up, but the money is not there!
I think I was wrongly charged in a recent transaction when I used my card.
What's the process for topping up my card?
Who accepts the card?
Why did my transfer fail?  What can I do?
What is the basis of your exchange rates?
I left my phone at the hotel I was staying at so I can't use the app!
I think the rate that was applied to my purchase using foreign currency is wrong. Help!
I see a direct debit transaction in the app that is not mine
What cards do you support
It seems like a transfer is pending.
I couldn't complete card activation.
How do I exchange USD to GBP?
How do I track the card you sent to me?
I need to transfer money to my account from another bank
There is a direct debit payment on my account that I didn't authorize.
How can I prove who I am?
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?