Instruct: Classify the online banking query into its corresponding intent.
Query: I sent money to my family last Friday but they don't have it.
the money i transferred didnt arrive
I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?
What is the top up code for?
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
what steps do you take to check identity
Would I get a Visa or Mastercard?
What do I do if the machine rejects my card?
Can I withdraw money from another bank and transfer it into my empty account?
I believe my card has been compromised as there are funds showing that I did not receive.
I have been charged for one thing two times.
Will I get charged for topping up with an international card?
I am unable to use my card for some reason.
Please help me, there is a transaction in the incorrect account.
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
How long before a bank transfer shows up in the account?
I must have entered my PIN wrong.
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
want a new card what are the fees
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
I think that the exchange rate for the withdrawal of my cash is not right.
Why is my transfer still pending?
where can I get the info for my funds
I need to verify the source of funds.
I was charged more than once in a single transaction
I noticed that there was an extra charge fee on my account. Could You explain to me why?