Instruct: Classify the online banking query into its corresponding intent.
Query: I am waiting on the refund
Why isn't my refund showing up?
The amount of cash I requested to withdrawal did not match what I received when exchanged
I made a cash withdrawal and it is still listed as a pending transaction.
What is an exchange rate?
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

I purchased an item and the exchange rate was wrong
I want to get a Visa and Mastercard, is it possible to get both from you?
Unable to use my American Express with Apple Pay to top up my account
Please help me regarding a direct debit in the app that I don't recognize.
My balance is not right. It has not been updated for the cash or cheque deposit.
A cash withdrawal has been done that I didn't do.
I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?
It declined my transfer.
What is my source of funds?
I prefer mastercard.
I recently deposited some money into my account, but it still isn't showing up. What's going on?
Am I going to be charged for topping up by transfer?
I have been charged a fee for getting cash
I would like my money back for an item I purchased
The app failed to verify me.
How do I verify my identity online
There's a cash withdrawal I am certain I did not make
My card did not go through in a shop
I wanted to know why i got an additional fee when i use my card.
The machine only paid me a hundred when I wanted 20