Instruct: Classify the given online banking query into its corresponding intent.
Query: I sent a payment but it isn't showing up in the app
My transfer has not arrived.
My transfer was rejected
Is there an extra fee to exchange currencies?
How are exchange rates calculated at this bank?
The money disappeared after I topped up my account.
Are there any charges for using a bank card to top up
How do you determine exchange rates?
Can currencies be exchanged on this app?
I need more physical cards.
There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?
Is the ATM broken? I can't get cash from it.
The top-up I ordered didn't process.
Do I need to order a new card before it expires?
Why was the payment on my card declined?
I want to cancel a transaction.
how should i add money to my card
I think I was charged double for something I bought - how long should I wait before reporting this?
Is my card ready for use or does it need activated and if so how?
Why is my transfer pending?
I was only given $20 when I tried to get $100
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
The app is not able to realize that it is me.
Why can't I transfer money to a beneficiary
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
where is my money from this morning