Instruct: Given an online banking query, find the corresponding intent.
Query: I recently bought something abroad but the exchange rate is incorrect. Why?
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
Help!  What should I do?  My phone was stolen yesterday.
Where do I activate my card?
Are there limits to businesses that will accept this card?
I can't find out how to top-up my account using cash.
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?
How can I receive money from someone?
Can I set up to my account to automatically top up?
How long until the card arrives?
When do I get my PIN?
Changing my PIN
I messed up a transfer and need to reverse it.
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
I have been waiting over a week. Is the card still coming?
My top up is pending still
Why won't you take my transfer, I keep getting an error message.
My money transfer has not yet occurred
How much does it cost to do a transfer?
My top up was reverted. Can you help?
Is there a top up fee?
How can i reset my passcode ?
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
Why is my balance still the same after a cheque deposit?
Must I verify my identity?
Can you explain your refund policy, please?