Instruct: Classify the online banking query into its corresponding intents.
Query: I need help verifying my identity.
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
i can not see my top up
Is there a limit to auto top?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
I bought something and now I want a refund.
I bought something this morning and the payment is still pending
My card needs to be topped up.
My new card isn't here and it was issued a week ago.
Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
In what increments can I top-up my card?
I can't find the virtual card
I need to track the card sent to me.
Can I use a disposable virtual card for any purchase?
How would I be able to make changes to my personal details?
How long will it take my card to get here?
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
How can I top up with a cheque?
Can I receive payments in another currency?
Payment I did not make.
How do I verify my source of funds?
Why would there be an extra charge on my app?
I want to get a refund.
Can my job deposit my wages directly into the account.