Instruct: Classify the given online banking query into its corresponding intents.
Query: It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!
Can I get an item refunded?
Are top-ups allowed using Apple Pay?
Why didn't I receive the right amount of cash?
Do I need to convert my currency from GBP before transferring?
Will the card be a Mastercard or a Visa?
What is the time for a transfer?
I want to get a Visa
I have my card now how do I activate it?
What are the steps that I need to take to activate a new card?
what amount of time does it take for a transfer to reflect and be available
Do you support top ups?
What do I do if I think someone has used my card?
Can you tell me where I can withdraw money?
Why was I charged a fee for withdrawing money off my card?
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
Are there any limit on the auto top-up?
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.
Why have my top ups been canceled?
How do I add cash to my account?
Hey there's a fee for a transfer on my account.  Why?!
I can't do any business with this virtual card.
I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.
How do you figure out the exchange rate? Can you explain why I got less money than expected?
The exchange rate for my electronic payment is incorrect.
always exchanging currencies, do you offer a discount?