Instruct: Classify the given online banking query into its corresponding intents.
Query: My transfer is stuck pending? How do we fix it to it goes through?
I sent payment with EU transfer and they still haven't received it. How long does it take?
My account was charged a fee. When did you start charging extra for card payments?
you got the exchange rate wrong for my cash withdrawal
Which cards are accepted for topping up?
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
Why are there additional fees for transfers?
My card's expiration date is close.
Everything seems fine with my account, so why did it decline my payment?
The exchange rate was not correct for the item I bought.
When I got cash I was charged an extra fee!  Explain!
Does this app exchange currencies?
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
I want to op up my account by using bank transfer. How do I go about it?
What should I expect to be charged on a SEPA transfer?
where can I see who sent me funds
If I need an additional card, is there a fee for that?
How many currencies can I have?
How do I receive a refund for my item?
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
I just got my new card, how do I activate it?
I made a payment but it's still pending
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
Why did I get charged more than once?
Tell me how I can verify a card top-up.