Instruct: Classify the given online banking query into its corresponding intent.
Query: What should I do if I lost my phone?
I have lost my phone or it has been stolen.
What should I do if I think my card was stolen?
I was wondering why my card was declined
I'm waiting for a money transfer to show, still.
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?
Can I order a disposable virtual card?
Can I use a transfer to receive my transfer?
Should my cash withdrawal still be pending?
I was doing a transfer and received a "decline" message.
I was denied cash at an ATM
I am still waiting for a transfer to show up
how do i cancel my account
Why does my identity need to be verified?
Where is the card I ordered 2 weeks ago?
How long until my new card gets here?
My card payment has the wrong exchange rate
There is a potentially fraudulent direct debit on my account.
How do I begin the process of a refund?
Where do I access the auto top-up function?
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
I did not receive the correct amount of cash.
How can I update my details since I moved?
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
Do I get any sort of discount on volume for a lot fo currency exchanges?
My money disappeared right when I tried to top up