Instruct: Classify the given online banking query into its corresponding intents.
Query: what are the reasons I have to proof my identity to you?
Should I complete my security verification before I can use my account?
I was charged multiple times for one transaction.
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?
I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?
I no longer want this can i cancel my purchase?
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
Who is giving me my money?
I already paid to top-up but the funds aren't available yet, where are they?
My card is not working.
I found my card again. Can I put it back into the app?
Help, I don't see my money i just added.
I had to pay a pound more than I anticipated!
I see cash in my app but I did not get it.
Why is the refund not on my statement?
A WD was just made on my account, but it was not me and I still have my card.  What to do?
I was charged a fee with my cash withdrawal that I shouldn't have been charged.
I am trying to revert a transcation I did this morning
The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?
I exchange my currency quite a bit.  Do I get an exchange price break?
Where do i find my PIN?
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
What is the virtual card and how can i get one?
Can I change my name?  I am not married.
I an not sure but it looks as if a card payment I made was cancelled.
I can't find the top-up card verification code.