Instruct: Classify the given online banking query into its corresponding intent.
Query: My refund isn't going fast enough.
What is taking so long with my refund?
Is it possible to change my address?
I was given the wrong exchange rate when getting cash
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?
What steps can I take if someone else is using my card?
I got married and need to change my name.
Was there a number to track that I could get?
how come when i got cash the exchange rate was different than it should be
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
Is there any reason why my card didn't work when I tried to top up?
How come my transfer got declined
Are you able to guide me to my card's location?
What do I do?  My card is broken.
I tried to get cash in the ATM but it was not approved
When my card expires what is the cost of a replacement and how fast?
I have been trying to exchange this for crypto but the app won't work could you please help me?
Change of location, need to change details
How do I terminate my account.
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
I did not get the right amount of cash from the ATM.
What's the reason for needing to verify my identity?
What can I do about a direct debit transaction on my card that I didn't make?
Do you support top ups?
what steps do i do to get a real card
I did a transfer but its still pending