Instruct: Given an online banking query, find the corresponding intent.
Query: What do I do to close my account?
What are the steps to finishing up with this account?
Why can I not take out cash?
I tried to use my debit card, but the payment did not work.
The app says that I got cash in an ATM and I didn't
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
Help me verify my identify?
I was charged twice for a few things this week when I only bought one. What do I do?
What are the auto-top up policies?
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
Where do I go for a refund?
I just got a new card how do I get it to start working?
how can i add money to my account if you don't accept cash
Where can I use my Mastercard?
The app shows a withdrawal that I did not make or authorize.
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
I am interested in changing my personal details.
How do I get started when I get my card?
If I need to cash foreign transfers, how does that work?
My card payment wasn't accepted.
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
why does my statement contain an extra fee?
Where do my available funds come from?
My payment has been declined!! What's going on, I thought everything was alright and working well?
what are the locations i can withdraw money