Instruct: Classify the online banking query into its corresponding intents.
Query: I can't be sure, but I think that someone may be using my card.
I think someone is using my card without my permission!
I need a second card on this account for my daughter.
where do i go to transfer money from one account to this one
top up not completed
Why did my transfer get declined?
I got an unexpected charge on my transfers. How can I correct this?
How is the exchange rate doing?
I want to close my account now.
How do I go about exchanging currencies with this app?
How do i request more physical cards?
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
I'm having difficulties changing AUD for GBP. How do I do this?
what are limits to top up
from where are coming your exchange rates?
I need to move money from one of my other accounts to this one.
What is this direct debit in my statement?
There is a Direct Debit that looks suspicious.
Why has my card declined
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
What do I have to do to get my virtual card?
i havent got my card
How do you calculate exchange rates?
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
I see non-received cash in my app.
I got some items this morning but the payment says pending