Instruct: Classify the given online banking query into its corresponding intent.
Query: I noticed an extra fee when I paid with my card.
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?
What should I do if someone stole my phone?
Why do you guys need to verify my identity?
Unable to complete transfer, states 'declined'
When will my transfer move out of pending stage?
I have used all of my PIN tries. What should I do now?
I have transferred some money but the balance hasn't changed
I see a direct debit transaction in the app that is not mine
I haven't received the money from the check I deposited.
Did I not get my refund? I don't see it.
Is there a charge for topping up by card?
Cancel a transaction
Do I have a say when it's delivered?
Is the PIN separately delivered?
Why is my refund not visible on my statement?
I am not seeing recent cash withdrawal on my account.
My transfer is still pending, why?
I would like to terminate my account.
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
Do the disposable cards have any restrictions on them?
How do I dispute a debit that I didn't make?
When will my transfer arrive from Europe?
Do I get to have one of those virtual cards I've heard about?
I need an ATM right now!
why was my payment reverted on the app