Instruct: Classify the given online banking query into its corresponding intents.
Query: This transfer incurred a fee that I don't think is right.
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
my transfer isn't there
I was overcharged one extra pound!
My purchase from this morning still is pending.
Will I be charged for exchanging foreign currencies?
Why is identity verification required?
what are the reasons I have to proof my identity to you?
The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?
Someone hacked into my cards account.
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
How old does my daughter need to be to have her own account?
Why do you need so much id info from me?
Why isn't the recipient seeing the transaction? I just sent the money.
When will the check I deposited post to my account?
There's a cash withdrawal on my account that I didn't make
you got the exchange rate wrong for my cash withdrawal
What are the steps to change my PIN to something else?
Is auto top up a provided service?
Is there a limit to the top-ups someone can do?
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
How do I top-up while traveling?
The app has rejected my top up.
What do you need for the identity verification
Can someone please help assist me by explaining to me why my pass-code is not working?
I think my top up has been reverted