Instruct: Given an online banking query, find the corresponding intents.
Query: How's the exchange rate?
How do your exchange rates factor in?
Please explain the extra fee when I paid with the card.
Why did my transfer get declined?
I have one other credit card from the US. Do you take it?
I wanted to know why i got an additional fee when i use my card.
Why did you charge me for taking out cash?
I'd prefer Mastercard.
Why was I unable to finish this transfer?
I answered so many questions about my identity. Why do you need this info?
I couldn't pay with card in a shop
What, if any, is the limit  for auto top-up?
Transferred to account is not successful, help please?
How can I request cash back? The ATM gave me the wrong amount that I've been charged though...
my identity hasn't been verified and i can't edit my details, what's next
I didn't get the right amount of  cash because of the exchange rate.
There has been a charge pending on my account statement that I can't figue out it's for a dollar.
I'm unhappy with the exchange rate your cash transactions.
Is the ATM broken? I can't get cash from it.
What do I do if I forgot my PIN?
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
How do I find out how or where this transaction on my account came from?
how do i find top up for cash deposit
I can't see my refund in my history.
Do I need to do anything special for my friend to send money to my account?