Instruct: Classify the online banking query into its corresponding intent.
Query: I would like it if I could get an item refunded
Do you give refunds?
I was charged and shouldn't have been charged when using my card!
How can I change USD to GBP?
I made a purchase and was charged at the wrong foreign exchange rate.
What are the uses for disposable cards?
What is the process for activating my new card?
Do you have a tracking number for the card I was sent?
I transferred some money but it is not here yet
How can I edit my personal details in the app?
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
Can I exchange currencies with the app?
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
What  is the verification process for a top up card?
My card payment won't work.
Will my card work at all merchant locations?
I reside in the US, but I want a card.
My statement is showing I was Charged a dollar and I am not sure why.
Can I transfer my paycheck to the account?
My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.
Is there a top-up limit?
I need to reset the passcode.
Is it possible for me to give my daughter a second card for this account?
can you share card tracking number?
Do you do business in the EU?
I moved to a new city and need to change my address