Instruct: Classify the online banking query into its corresponding intents.
Query: please cancel the transaction
Please help me, there is a transaction in the incorrect account.
I do not know why I was charged for the $1 transaction.
Help me. My transfer was declined. How could this happen?
Do you offer any discounts for someone who exchanges currencies frequently?
Please explain the charge of 1L in error.  I have purchased nothing in this amount.
Why can I not do a  transfer
How come I have pending transfers?
Help, the ATM didn't give me all the money I requested
Why won't you take my transfer, I keep getting an error message.
Please tell me how to verify my top up card.
Where do I order additional cards?
Why are there multiple transactions showing for one purchase?
I am unable to get cash from the ATM
why hasn't my virtual card arrived?
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
How do you determine the exchange rate?
Is there an issue with my card payment as it has not gone through.
My phone was stolen yesterday, can you help me with this?
I got my American Express in Apple Pay, why is top up not working in my country?
Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.
what are the steps to activate my card?
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
Where can i find my top-up verification code?
I would like to pay by cheque.