Instruct: Classify the online banking query into its corresponding intents.
Query: My transfer's stuck on pending.
Why is the transfer still pending?  Can I do something?
I can't find my code
The money that I have transferred hasn't arrived yet.
Is my new bank card on the way and is there a way to track it?
What are the guidelines for the disposable cards?
Can I use my card in Austria?
The payment for the card did not go through
I'm not sure how to provide my identity.
When will my pending payment finish?
Can i receive transfers from my employer to this account?
i have yet to get my pin
Do you offer any discounts for someone who exchanges currencies frequently?
For the identity verification, what do you need?
I've obtained the card, how do I enable it on the app?
The money disappeared when I tried to use my card to top up.
I didn't withdraw cash but I see that transaction on my app
Estimated time arrival for transfers?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
Will you charge an extra fee for top ups?
I see an unauthorized withdraw.
Can I use my social security card as a form of identity?
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
my top up isnt there yet where do i find it
How can I find your exchange rates?
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?