Instruct: Classify the given online banking query into its corresponding intent.
Query: I'm in China and really need a new card.
Will you send me a new card in China?
I wasn't allowed to transfer to my account
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
I have the funds, why can I not use my top-up?
I sent a payment, but the person I sent it to says they don't have it
Why haven't I been given a virtual card yet?
Do you also have this extra fee on your statement?
What should I do if the atm eats my card?
I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?
Could you tell me what your exchange rates are?
Is there an additional charge to exchange currencies?
My phone is missing.
What steps do I do to transfer money using my credit card?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
When is a payment I made with my card going to clear>
I need a disposable virtual card.
i need a refund from you because the merchant is refusing, can you do that?
I tried to deposit a cheque into my account and it is not letting me.
Are there any charges for top ups?
I made a card payment but it didn't work. Why not?
Does Apple Watch support the topping-off of my account?
How do I top up by cheque?
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
Where is my credit card that was to be mailed?
Does the auto top-up have any limits?