Instruct: Classify the online banking query into its corresponding intent.
Query: I attempted to top up using my card, but now the money just disappeared?
What do I need to do to transfer money with my credit card?
How do I know what the exchange rate will be when I make an exchange.
Do you support fiat currencies?
Which currencies do you accept for adding money?
Why is my top-up showing as cancelled?
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
I did not get the cash that is showing up in my app.
What fees to you have for top ups?
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
I had a problem with my card payment, can you help?
I got less cash because of the exchange rate.
Is currency exchange possible?
How do I get a refund for something I bought?
I need to know where I can withdraw money.
I can't log in with this passocde
What is needed to activate my card?
Are there any charges for topping up my card?
Editing my personal details
What amount can I top-up?
My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
How do I know how much money I will have when I travel abroad?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
I am having trouble with the app recognizing me.
What is the appropriate age for my child to be able to open an account?