Instruct: Classify the given online banking query into its corresponding intent.
Query: Is it possible to have an item refunded?
I received the wrong color and size, can I return it?
Where can I find the verification code for a top-up?
Money is not in recipients account.
I had to pay money for paying with my card.
Yikes!  I didn't get the amount of money that I requested.  What do I do now?
What's taking my top-up so long?
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
Do I need to use a limit on top-ups?
Tell me if there is a top-up limit.
Was there a number to track that I could get?
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?
When will I see an updated balance after a transfer?
why was i chargged
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?
What is the handling fee for transfer?
what is this extra charge for a withdrawal?
There is a card payment I'm not familiar with.
I was using foreign currency at an ATM, but the rate was typed in wrong.
Why was I charged a fee for using my card
Can I top up using cash?
My top up says it is still pending
Why do you need to know so much about me for my account?
My card has been found. Is there any way for me to put it back into the app?
How will I receive my PIN?