Instruct: Classify the given online banking query into its corresponding intent.
Query: How was I charged extra when I used my card to pay?
Why was I charged for payments? You didn't warn me about additional fees.
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
I want to auto top-up.
There is a direct debit that I didn't set up, what should I do?
Where is the money that I transferred.
I am worried that too much time has gone by for a transfer to be completed.
My card data has been exposed.
I haven't received my pin
Are my contactless settings correct? I tried to use it today but it wasn't working.
I think the exchange rate for the cash I withdrew wasn't correct.
I need to order a new virtual card, how do I do that?
Where is an ATM?
What is taking so long on my transfer from the US?
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?
It says the transfer wasn't accepted.
I need my virtual card
Why should I have to prove my identity?
What top up charges are there for US cards?
I would like open a second card for my daughter, how can you assist me?
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
I've just got married and want to change my name.
My salary comes in GBP can I change my options somewhere?
What different currencies can I get?
the exchange rate at which my card payment is at is wrong
Balance is not up to date.