Instruct: Given an online banking query, find the corresponding intent.
Query: Unusual direct deposit
Why is there a direct debit fee in the App when I didn't do it?
I've just got married and want to change my name.
What is the average pending time for a transaction?
What is the charge for exchanging currency?
Where is the transfer that I did?
I made a transfer but my balance hasn't been updated
Why do I get a fee every time I transfer?
If US cards have a top up charge, what is it?
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?
I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
why do you charge for transfers?
Where did the money I deposit go??
My card is going to expire, what do I do?
How do I link my new card?
I am unable to transfer money. I believe it is not working because it states it was declined.
I just replaced my phone so do I have to make a new account?
Why did my card get charged twice for a transaction?
Can I verify my identity?
Are cheques accepted for a top up?
Can I choose my Visa or Mastercard?
I need to have an item refunded.