Instruct: Classify the given online banking query into its corresponding intents.
Query: Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.
There is random cash in my account.
Why has my payment not transferred?
I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.
I believe my exchange rate is incorrect
Help me please, I need to top up cash.
went somewhere else, need to change details
Will I be charged for a top off transfer?
Do I have a choice for a Mastercard?
Is there a reason my cash withdrawal was declined?
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
My card was eaten by the cash machine what do I do?
How do I set my physical card PIN?
My balance is not right. It has not been updated for the cash or cheque deposit.
I want to top up my account. What payment methods are supported?
I just got refunded for my purchase over two weeks ago
Where do I access the auto top-up function?
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
Can I let other people have access to my account in order to top up?
The card payment is declined.  Please inform me why.
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
What identification is required to activate my card?
Why are my payments not working and show pending?
Is there a reason my new card hasn't arrived yet?