Instruct: Classify the given online banking query into its corresponding intent.
Query: Will I be sent a new card before mine expires?
Will I receive a new card when mine expires?
I thought it was free to make a withdrawal. So how much does it cost now?
why was a transfer declined
I tried to top up my account and it didn't work
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
my card payment has been declined, do you know why?
why was a extra fee added to my account for transfer ?
Explain why I can't do a transfer to an account.
What is an exchange rate?
i would like to top up with check
What is minimum age for an account?
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
I want to exchange USD and GBP with the app
I've been waiting ages and my PIN hasn't gotten here.
my refund has not hit my account yet
I have one of your cards, but I don't know how to link it.
How can I get my card to work?
Do you accept cash?
Why was the wrong rate applied when I bought something in a different currency?
What should I do if I think there are unauthorized transactions?
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?
I'm having a hard time proving my identity.
I want to transfer some money from my other bank account into this one.
can i get a physical card online