Instruct: Classify the given online banking query into its corresponding intents.
Query: Visa and MasterCard, can I get them both?
I won't be pleased unless I get a Mastercard.
I would like to get additional physical cards at this time
Can you please tell me why I was charged an extra fee on my transfer?
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?
I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?
Is there a reason there's an extra fee on my statement?
I did a transfer earlier but see that it failed to go through.
Was my transaction reverted with my card?
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
Why am I seeing a transfer fee on my bank statement?
Why haven't I seen the cash from the cheque I deposited yet?
What is the cost and time frame of getting a new card?
The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?
I requested a refund but can't see it.
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
When I bought something abroad, the exchange rate was wrong.
I have a duplicate charge
I was charged more than once in a single transaction
If I exchange currencies frequently, is there a discount?
where are the transfers originating
Why are my transfers getting declined?  I havent had a problem in the past.
My card has not come in the mail yet.
I put money into my account in the form of a cheque, but my balance did not change.
I just received my card and I'd like to activate it.
Explain top-up cancellation