Instruct: Classify the online banking query into its corresponding intent.
Query: What is the formula for your exchange rate?
How are your exchange rates calculated?
I am unable to transfer money. I believe it is not working because it states it was declined.
Is it possible for friends to top up my account?
I put some money in my account the other day but now its gone? Why is this?
Why would a merchant revert a card payment?
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
Can I use google pay to top up?
Are there businesses that don't accept this card?
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
Could I chose the date to have it delivered?
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
I don't want to give you all my identify details.
Do I need a disposable card?
My ID verification hasn't gone through yet, but can I use my account anyway?
Do you have any card fees if I want to add money using an international card?
How can I get a Visa and Mastercard?
I paid with my card and I was charged a fee
I'd rather not use my physical card, how can I get a virtual card?
when will my transfer clear
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
For the disposable cards, what are the restrictions?
Why is my refund not visible on my statement?
The transfer finally worked, but how long does it stay pending?
How do I get Top Up to work in Apple Pay?