Instruct: Classify the online banking query into its corresponding intents.
Query: I was charged an extra pound.
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
How do I track the card you sent me?
How do you top-up using cash?
Why is it I am charged an extra fee when I use the ATM?
How to receive the actual card
Can I change my PIN online?
I've made a bank transfer but the money doesn't seem to be in my account.
Looks like my top up failed.
My payment was stopped
I tried withdrawing but my cash is not showing up?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
A transaction is showing more than once.
How long will a transfer from the US take?
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
I tried to transfer but it was declined
HOW LONG TO TAKE THE TIME TO SOLVE
While getting cash, I was charged a fee.
How can I tell if my top-up has been cancelled?
How do i top up my google pay?
Can I use a cheque to top up my account
I have been double charged
always exchanging currencies, do you offer a discount?
My payment was declined
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.
Is it possible to get a physical card?