Instruct: Classify the given online banking query into its corresponding intents.
Query: Why did I have to pay an additional amount when using my card to pay?
I don't understand why I was charged an additional fee for this service. Can you clarify?
Tell me why my balance did not change when I tranferred cash.
Why is my beneficiary not being allowed to get payment services?
I have yet to receive the cash I added to my account this morning.
It looks like my top-up was cancelled
How come I was charged a transaction of $1?
What does a pending cash withdrawal mean?
Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
what documentation do I need for the identity check?
The card PIN?
My account isn't showing the refund
I have forgotten my passcode
Can my job deposit my wages directly into the account.
I would like to better understand why my pass-code is not working.
I tried to buy something online but my funds were transferred back to my account. What is happening?
Why is my cash withdrawal still showing as pending?
Is there a limit on the number of times I can use a disposable card?
One of my payments was doubled
I did not get the cash that is showing up in my app.
The expiration of my card is near, how do I order a new card?
How long does transfer from the US take?
I need a refund. This is not what i wanted.
I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.
Do you know how I can verify that I did a top-up to my card?