Instruct: Given an online banking query, find the corresponding intents.
Query: I don't have the means to prove my identity.
I can't verify my ID. Why?
I recently bought something abroad but the exchange rate is incorrect. Why?
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?
Can you activate my card pls
I'm worried that my card has been compromised because I see a payment that I didn't make.
My address details have changed and I want to update them
My physical card is not working
Is there anywhere I can't use my card?
I made a purchase earlier today but it is still listed as pending- when will it go through?
I don't know what my passcode is, can you help?
I have received my statement but I do not see my refund, why is that?
What's the reason my new card hasn't come?
The rate applied to my purchase in a foreign currency was wrong.
How can I receive money?
How much is it to buy another card? I was hoping to buy another one.
How many days until my US transfer arrives?
I don't know where the top-up verification code is.
What flat currencies do you use for holding and exchanges.
Why was my exchange rate a different amount than usual?
Do the disposable cards have any restrictions on them?
Why hasn't the transaction I did arrive yet?
Is there a reason my refund isn't showing on my statement?
Why was my transfer request decline?
Can you walk me through how I can edit some of my personal information?
How come there is an extra fee on my statement?