Instruct: Classify the given online banking query into its corresponding intent.
Query: Please explain why my payment was declined? I thought everything was good.
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
I got a new card and can't find where to link it.
What are the reasons for a declined transfer?
Why is the purchase I made this morning still pending?
I need to activate my card.
I want to know why my top-up was reverted
What is the reason for my beneficiary to be disallowed?
Is there a way to revert a transaction?
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
Do you know how to change my card PIN?
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.
I am not comfortable verifying my indentity.
Can you tell me how to get my card on the app?
I did a bank transfer and my balance isn't current.
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
Can it add money every so often automatically while I travel?
I withdrew some cash and the exchange rate seems to be wrong.
Why wasn't my contactless accepted at the metro?
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
Do you charge extra for duplicate cards?
I can't see a top-up top-up verification code.
Is my card ready for use or does it need activated and if so how?
Can I stop a transaction?
When I tried to top up using my card, all of the money disappeared.