Instruct: Classify the online banking query into its corresponding intent.
Query: In the app I see a direct debit that I don't recognize.
There is a direct debit transaction that I did not authorize
My purchase used the wrong exchange rate
is the a reason why my transfer has failed?
My refund for a purchase hasn't  cone through yet.
I was trying to top up my account and it isn't working
Will I be charged to top off my account?
Is there a charge for getting my money?
What payment methods are used to top up?
I am interested in giving a second card to my daughter, how can I make this happen?
My card is showing the same transaction over and over again.
My new card isn't here and it was issued a week ago.
How many countries do you work in?
Why couldn't I get cash from an ATM?
Why  am I being told this  transfer will not  go thru
I'm not sure where this charge came from.
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
How can I verify my top-up card?
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
I didn't get all the money I asked for
I tried to make a transfer and it didn't work.
I purchased something and already received it, why hasn't the money taken out?
I tried entering my passcode and it isn't working. Can you help?
What should I do if I don't know my password?
I have lost my card! What is my next step?
Is there any type of fee for currency exchange?