Instruct: Classify the given online banking query into its corresponding intent.
Query: I made a transfer but my balance hasn't been updated
Why is my balance the same after a transfer?
What happens when I am charged twice?
The applied exchange rate is wrong for the cash I got abroad.
I am looking to get a Visa credit card, what must I do to achieve this?
Why wasn't my contactless accepted at the metro?
Where is my virtual card located?
My top up didn't go through
Why isn't my refund on my statement?
How do I use the app to exchange currencies?
Why was an extra charge added when I used my card?
I am adding money, what currencies do you accept to do this?
how to get new card after atm eats it
Can you unblock my blocked pin?
can i verify my identity i the app
Tell me what I need to do to activate my card.
What is the length of time for money to reach the account?
My transfer failed when I tried.
Why didn't I receive all the cash I requested?
I ordered my card but it hasn't been delivered yet
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?
Which fiat currencies are supported?
Why didn't my transfer to a beneficiary go through?
How do I change my address ?
May I order another card?
How do I go about exchanging currencies with this app?