Instruct: Classify the online banking query into its corresponding intents.
Query: I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.
I cannot seem to buy something online with my card? the payment comes back, what's going on?
I have a new phone number and need to edit my contact information.
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
Why was my account assessed a fee for an ATM transaction?
Why hasn't my friend received the transaction?
My card was used without my permission, what do I do?
I can't see a refund for a return I completed recently.
Will I be charged for receiving the money?
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!
I don't know if I made this payment on my card.
My card is showing the same transaction over and over again.
Is there a reason my transfer failed?
I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
My top-up hasn't gone through, what happened?
Why did they charge me an extra $1?
The terminal I paid at wouldn't take my card. Is something wrong?
Can I change my details because I moved?
I have a fee listed for a transfer.
I have a question about fee for cash withdraw.
Can someone else use my account if they have my phone?  I lost mine.
I tired to get cash in the ATM but it was cancelled
I tried using a check to update my balance, but it isn't work? Is something wrong?
I am unable to use my card.