Instruct: Classify the given online banking query into its corresponding intents.
Query: How long does it take for my id to verify?
I am unable to prove my identity
Do I need to convert my currency from GBP before transferring?
I need to close my account as soon as possible.
What about a auto top-up?
It kept my cash
I bought something and now I want a refund.
What is the maximum transactions I can use on a disposable card?
Can I get an item refunded?
There is a withdrawal in my account I didn't make.
I had to pay a fee when buying items with my card.
Help me. My transfer was declined. How could this happen?
my card was refused, why?
What is the function of the identity check
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
How can I change my information?
A refund is taking too long.
What is not accepted in order for me to top up my account?
My card was declined
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
Why can't I withdraw money?
Is there an automatic top up feature?
I still haven't gotten my new card.  When will it get here?
What is your shipping policies for cards?
Can I receive payment in another currency?
What currency can I use to pay for a top up?