Instruct: Classify the online banking query into its corresponding intent.
Query: i did not get any money but still was charged
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
What are the disposable cards used for?
An incorrect exchange rate was applied to an item I bought.
Are there any limit on the auto top-up?
Let me know what the steps for the identity checks are
Why i'm I being charged an extra pound
Help! I lost my card!
Why am I being charged to transfer funds?
I think I was double charged
There's an error in regards to the exchange rate for an item I bought.
Do you know what your exchange rates are?
I have questions about how to transfer money to my account.
Where's my card PIN?
I happened to forget my password
A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount
How come my top-up didn't go through instantly, like it usually does?
I've obtained the card, how do I enable it on the app?
A payment that I didn't make appears in my app.
Problem with my top up going through
I tried to do a transfer and it hasn't worked!
I need to transfer money into my account, HOW?
What credit cards do you carry
Why is my physical card not working?
I exchange my currency quite a bit.  Do I get an exchange price break?
Why do you ask for top-up verification?