Instruct: Classify the given online banking query into its corresponding intent.
Query: What documentation is needed for the identity check?
What do you require for identity verification?
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
When can I expect to receive my card?
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
My card payment had the wrong exchange rate
How long will it take for my top up to work? It's still pending
What is the charge for sending out more cards?
What are the disposable cards used for?
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?
I can't find my card, it is lost.
Can someone help with my passcode?
Does this app have the same exchange rate as third parties?
Can you explain why my payment is still pending?
My transfer to another account was not allowed. Why is that?
My daughter needs an acount.
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
The ATM is messed up. It gave me less than I wanted.
Why did my payment not go through why did it cancel?
Is there an extra fee for using an ATM?
Everything seems fine with my account, so why did it decline my payment?
Why was my account assessed a fee?
Is my PIN recorded anywhere?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
How long before I can see that my cash withdrawal has taken place?
I need to add a serious amount of cash to my card, how do I do that?