Instruct: Classify the online banking query into its corresponding intents.
Query: Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.
Why was my transaction declined?
Why isn't my balance updating?  I did a bank transfer and it isn't current.
Can you check the exchange rate on a cash transaction I did overseas
What do I need to know about topping up?
I tried pulling out money at the ATM and it gave me an incorrect amount back.
Does google play offer the service to Top up?
Do you support direct deposits from my employer?
Why hasn't arrived yet a transaction I did to my friend?
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
I cannot view the refunded amount in my account.
What currencies are accepted to add money?
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
Why won't the ATM let me withdraw money?
is it free to add money to my card
Will I be charged to top off my account?
My account is  new  why can I  not top up
Can I order another card?
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
How can I check if I have received a refund if it is not yet on my statement?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
Why would the ATM machine fail to give me the cash withdrawal I requested?
It looks like I was charged twice for a single transaction
My card is expiring, how do I get a new one?
Is there a way to verify a card top-up?
What type of card will I receive?