Instruct: Classify the online banking query into its corresponding intent.
Query: I see a transfer fee, but to my understand, that should have been free, what happened?
Please explain the fee on a transfer I made.
There is more than one charge on my account for a transaction.
The correct amount of cash was not received.
How much would it cost me for a bank transfer to top up my account?
How long is US delivery?
Please tell me how I can get a virtual card.
I need a transfer cancelled.
Will there be a cost if I exchange currency?
I am unaware of what my password is.
Why was my account assessed a fee?
Help! When will the card arrive at my home?
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.
I need an accurate exchange rate, when I make my withdrawals.
Explain top-up cancellation
I haven't yet received money that I transferred
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
I could not get the cash I wanted
Is there a way yo change my PIN?
I am trying  to  transfer and  it has been  stopped why is  that
Um, my top up didn't work
I need to cancel a transaction on my debit card.
I don't think the exchange rate was right.
Currently my card is broken.
I havn't received my PIN yet.
How long does it take to make an urgent transfer from China?