Instruct: Classify the online banking query into its corresponding intent.
Query: How can I reset my darned PIN number?
Where can I go to get my PIN unblocked?
I see a direct debit transaction that I didn't make.
I can't see my top up in my wallet!
There is a direct debit charge on my account that is not mine.
Is there a reason my cash withdrawal was declined?
What should I do if my card is stolen?
I want to stop my account
When I tried to top up using my card, all of the money disappeared.
I am not recognizing a debit payment from my account.
Why is my identification required?
Why do you need verification for my identity?
Would I be able to get a second card?
I'm due a refund and it is not on my statement.
How long do deposits take to appear? I've been waiting for more than a week and need the money!
Will I be charged for topping up?
I was charged twice.
I got charged twice with a duplicate card. How do I resolve this?
What are the reasons why a card payment would be declined?
How long will it take the money to appear in my account?
The ATM ate my card; how do I get a new one?
The wrong exchange rate was used when I purchased an item.
Why is there a verification to identity
Why would my transfer result in a decline message?
I think I was charged twice, please help!
Can I call to get my card activated?