Instruct: Classify the given online banking query into its corresponding intents.
Query: My top-up was reverted by the app.
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?
How do I actually obtain a card myself?
I need to change my last name on my account because I just got married.
Can somebody else top up my account?
I believe there is a mistake because a payment I didn't make shows in my app.
How much longer is it going to take to get my new card?
how long does it take to transfer money, my retailer is waiting
My account says a withdrawal is pending - why can't I take cash out of the ATM?
Where do i go to receive a virtual card
How can I dispute a debit transaction?
I attempted to get money in cash but it was refused!
Will money be added automatically when necessary?
I want to transfer money to a beneficiary, but I couldn't.
Am I going to see a charge for a SEPA transfer?
I urgently need to transfer something from China. How long can I expect it to take?
What do you require for identity verification?
Is it free for top ups?
I have a payment in my statement that is off
How do you determine the exchange rate?
I want my card frozen right away. Money was taken out in an odd location I have never heard of.
Why is the app showing a still pending message on a withdraw that has already been done?
How long will this take to get to me?
Contactless payments need to be enabled for my card.
My transfer says pending. What does that mean?
If there isn't a lot of money left, will it automatically top-up money?