Instruct: Classify the online banking query into its corresponding intents.
Query: How are foreign exchange rates determined?
how do you get exchange rates
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?
are multiple currencies acceptable?
I need to deposit my virtual card, how do i do that.
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Can I get a second card for free?
I want to know the source of my funds.
I received the wrong exchange rate for an item i bought.
I want to terminate my account
why did i get declined transfer
I have a fee showing from last time I used my card.
Whats the minimum age to have an account
What fees are charged for a physical card?
At which locations can I order a card?
I got a message that my transfer was declined.
Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.
I requested for a top-up but it has not reflected
I no longer have my phone, what should I do?
Can I get information on the identity checks?
Is my card payment reverted?
Are there any top-up limits that I must follow?
How do I top up with cash?
I need a number of disposable cards everyday.
am afraid someone may have gained access to the info on my card.