Instruct: Classify the online banking query into its corresponding intent.
Query: Where can I verify my identity?
What type of ID do you accept?
How much does it cost to do a transfer?
It kept my cash
I don't understand what a disposable virtual card is, can you help?
There was a transaction this morning that I'd like to reverse.
What does it mean when it says that I have a payment that is pending?
Where can I find my fund information?
Do you allow currency exchanges?
How long do cheques take to post to your account?
Should my cash withdrawal still be pending?
Can I obtained a Visa Card
I live in the EU.  Can I order one of your cards?
How do I know where my funds come from?
I see I was charged $1 for a transaction.
Why is there a fee associated with card use?
I do not recognise this card payment.
How long until the card arrives?
I wish to be able to top up with cash.
I'm in China and need a new card. Please help.
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
I shouldn't be charged any fee for transferring .
Is there a cost to receive money?
How to verify my identity
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
I didn't make the direct debit payment on my account.