Instruct: Classify the online banking query into its corresponding intent.
Query: Why is my top-up pending?
How long does a top-up take to go through?
I got cash abroad and the exchange rate applied is wrong
What do I need to do to receive my payroll in the account?
I tried to pay through my account but the payment is not going through. What's going on?
What do you charge for an exchange fee?
Where will I get my card?
I need to know why a money transfer is available.
Can I top-up automatically?
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.
Why do I have a transaction showing up more than once?
What do I do if I think someone has used my card?
unhappy with service need to delete account
What is the highest amount I can top-up?
Do you accept Mastercard?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
How do I transfer money from one bank account to another?
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
Why have you declined my card payment?
I don't see my card anywhere in the app.
In the App I see a payment that is not mine.
I made a purchase this morning, and it is showing as pending.
Is it free to send out more cards?
I need to know what flat currencies you support for holding and exchange.
What documentation do you accept for the identity check?