Instruct: Classify the online banking query into its corresponding intents.
Query: What are the reasons for my beneficiary not being allowed?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
Can I get information on topping up?
Please assist me in activating the card.
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
I tried to make a payment with my card and it was declined. Why is it pending?
Will I be sent a new card before mine expires?
Why would I be charged an extra fee while doing a transfer?
I wanted to know why a top-up I made has been reverted.
I thought that transfers are free. Why was I charged an extra fee?
where is my new card?
I need to transfer something ASAP from China, how long will it take to post to my account?
I don't have a PIN at this point.
How long is the wait for a money transfer to post?
why did i only get 20.00
I'm confused as to why my top-up did not go through.
What currencies are available for my use in holding and exchange?
My transfer was declined. What might the reason be?
Why did I get charged for a transfer?
I purchased something while traveling, and the exchange rate applied was wrong.
I was told to verify my identity, how do I do that?
How many top-ups am I allowed to do?
What do I do if the ATM swallowed my card?
Who should I talk to or go to resolve a duplicate charge on my statement?
I'm not sure how to complete the identity checks process.
I can't seem to get my virtual card to work.