Instruct: Given an online banking query, find the corresponding intent.
Query: My pin isn't here yet
Will my pin number be sent with my card?
Is it possible to get a refund?
I didn't get the right amount of  cash because of the exchange rate.
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
Does it cost to add money to my card?
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
my exchange rate looks wrong for my last payment
I may no longer need GBP, but instead I will need AUD, how can I go about making this change?
I see a direct debit transaction in my history that I did not set up.
I'm confused as to why my top-up did not go through.
I attempted to enter my pin to many times.
Can I request a refund
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.
My card did not go through in a shop
I'm not able to verify my identity.
Are extra cards free?
What is the virtual card and how can i get one?
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?
Why hasn't the transaction I did to my friend arrived yet?
What does it mean when it says I have a payment pending?
Somebody used my card without my knowledge!
What do I need to do to get a card?
I can't make purchases with my virtual card.
Can both Visa and Mastercard be chosen?
How do I auto top-up?