Instruct: Classify the online banking query into its corresponding intent.
Query: My transaction has not been received. When are you going to process it?
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
Why won't my card work anymore?
Why is there a fee associated with card use?
I am worried about fees for top up cards?
When can I expect my card?
There was an extra charge when I used my card
Are you able to guide me to my card's location?
Can I do more than 10 transactions with a disposable card?
How to exchange my currency
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
What do I do if I have been charged twice?
Help me find the transfer that I did.
Why is my contactless not working?
I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?
Which currencies are allowed?
the balance has not changed, but I have deposited some money
My card payment reverted back, I think.
I can't seem to get my virtual card to work.
Where is my card?
I want a Mastercard, instead.
Should I be seeing a fee applied for my money transfer?
I wanted to top up my account and it doesn't look like it worked
Help me use American Express to add money to the account.
Can I setup top ups in advance?
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?