Instruct: Classify the given online banking query into its corresponding intents.
Query: I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
I have an outgoing transfer
What is this cash withdrawal I don't recognize?
What do I do if I can't prove my identity?
I got a message that my transfer is not possible.  What is happening?  I need this to go through please.
Are there limits with top-up?
My top-up is still pending
I want one of the virtual cards!
Where can I change my PIN?
I believe that the rate of exchange for my cash withdrawl is incorrect.
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?
I need assistance to activate the card on my account.
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
Balance is not up to date.
I am having problems with a top-up.
Is my account able to be topped up by my friends?
What are the requirements to verify my identity?
Is there a charge for using transfers for top ups?
When I attempted to make a transfer, it failed.
Is there a way to see my money's source?
When I got cash, my exchange rate was off.
Why hasn't the transaction I did arrive yet?
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
Why didn't this transfer work?
The cash I got at the ATM is still in my account.
I want a new card