Instruct: Given an online banking query, find the corresponding intents.
Query: What is the identity verification process?
What are acceptable documents to prove my identity?
Can I receive my salary with this in another currency?
I am not able to see the card PIN anywhere?
I already got my item but just got my money back
How long does it take for my id to verify?
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
Could you please freeze my card immediately?
Can you tell me why I was declined from getting cash?
Why did I get a different card then requested?
I sent payment with EU transfer and they still haven't received it. How long does it take?
It's been two weeks and I haven't gotten my card, what do I do?
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
My PIN is locked, how do I unlock it?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?
I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.
Why do I see an extra €1 charge on my statement?
Has my top-up been cancelled?
Help me!  When I was abroad, the exchange rate was wrong.
I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?
Why can't I buy cryptocurrency on the app?
i withdraw cash from the ATM and was charged a fee
How can my account have money transferred into it?
I requested $100 but only got $20
I can't get the ATM to give me any cash