Instruct: Classify the given online banking query into its corresponding intents.
Query: Why was I double charged?
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
What happens if I deposit a cheque accidentally?
I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.
I just noticed my transfer was declined and I don't know why. Can you help me?
Would I be able to use SWIFT transfers?
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
The app says I made a cash withdrawal that I didn't make
Can you explain more about why should I verify my identity?
Hurry and refund me, I am waiting
The exchange rate was wrong?
Why is the payment from my card still pending?
What do I do if i accidentally broke my card?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
How do I get a spare card?
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.
Can I track when my card will be delivered?
why couldn't I use my card at a store?
Why was my transfer stopped ?
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
There is a direct debit that I didn't set up, what should I do?
I can't log into my account because I lost my password
I bought something abroad and the exchange rate applied is wrong
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP
my friend has not got the money I sent last week.
I want to cancel the transaction I made earlier