Instruct: Classify the given online banking query into its corresponding intents.
Query: How does the exchange rate work?
How much are the rates of exchange?
My cash withdrawal was declined.  Why?
I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?
If I lost my phone at the hotel, can I still use the app?
How do you check my identity?
I did a payment but the app cancelled it.
My card still hasn't been delivered
What went wrong when I tried to do my transfer?
My top up hasn't gone through yet, why?
Can I reset my PIN if it is blocked?
I do not recongize a payment in my account.
why does it take so long to verify my id
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
How do I go about getting a virtual card?
Is it possible that my card payment was reverted?
I need Australian dollars instead of UK currency.
My refund isn't showing up
It seems that the rate I got is incorrect.
Please tell me about disposable cards.
Do you have any fees if I want to add money using an international card.
What is the refund procedure?
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
There was a direct debit transaction I have don't think should be there.
Is it possible for me to top up with Google Pay?
Is it possible to have more than one disposable card?