Instruct: Classify the online banking query into its corresponding intents.
Query: Why did my exchange rate change?
The exchange rate for my cash withdrawal was incorrect
Can you tell me why my top-up failed?
What is the process to activate a card
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
I want to deactivate my account.
Can I withdraw money from another bank and transfer it into my empty account?
I need to exchange some foreign currency. What's the charge for doing that?
When will I receive a transfer from europe?
Can I re-link a lost card with the app?
Does the exchange rate change?
An incorrect exchange rate was applied to an item I bought.
Is there a way I can get a Visa card?
Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.
Please help me, there is a transaction in the incorrect account.
I need to close my account as soon as possible.
When are you going to activate my card?
Is the exchange rate the same on weekends as the weekdays?
Why does my transaction have an added fee?
I got my American Express in Apple Pay, why is top up not working correctly?
Is the cash withdrawal going to show?
I have no idea why there is a dollar that has been charged to my account.
I needed $100 but all it gave me was $20.
Why do you need so much id info from me?
How long does a bank transfer take to show up in available funds?
I believe that someone is using my card without my knowledge!