Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I withdraw money from another bank and transfer it into my empty account?
What are the steps for  making a transfer for topping up?
exchanging currencies costs what?
need help with google pay top up
Why did I get charged for a withdrawal?
What is the process for activating a new card.
I have not received my pin yet
I made a transaction this morning but I need to revert it now.
How do I delete an account?
Do you have support for flat currencies?
Can I write a cheque to top up?
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?
Please delete my account and personal information.
I want to cancel my card. I think someone else is using it.
The App shows a fraudulent payment made on my account.
What is needed for identity verification?
Money transfer help? How long?
Where can I find a Mastercard ATM?
My card couldn't complete a transfer, why?
It's been a week since you sent my card and I still don't have it.
Which foreign currencies do you accept for adding money?
How do I locate my PIN now that I have my card?
Why is the transaction to my friend still pending?
I was wondering if you will take any fees in exchange for top ups?
I can't seem to get my virtual card to work.