Instruct: Classify the given online banking query into its corresponding intents.
Query: How do the foreign exchange rates work?
How do you do exchanges?
I transferred money to my account but it is not showing.
Why was I charged twice for the same thing?
Why hasn't my transfer from Europe gone through?
Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
Is my card ready for use or does it need activated and if so how?
Can I pick a new PIN?
Where do I pay with my debit or credit card?
Tell me what ATMs allow me to change my PIN.
Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?
Why has my top-up been returned to my account?
I would like to have assistance with activating my card.
Will my transfer be done soon?
I wish to use my American Express to put funds into my account.
I'm not sure why the card payment didn't work.
When I got cash I was charged an extra fee!  Explain!
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
Where are the ATMs that accept this card?
Can I use a disposable virtual card for any purchase?
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.
I'm looking in the App and can't find my PIN, where should I look?