Instruct: Classify the given online banking query into its corresponding intents.
Query: My identity can't be verified for some reason
This stupid system is not letting me prove my identity.
Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.
Where do I order additional cards?
Do I need to set a limit on auto top-up?
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
Is there a reason behind why my transfer did not work?
Where are the ATMs that I can use Mastercard?
I just checked and my payment was cancelled, why?
How much do I have to pay to accept an international transfer?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
How long will it take for the money to reach my account?
Would I be able to use SWIFT transfers?
why have I got a pending transfer? I'm confused!!
Why are my transfers getting declined?  I havent had a problem in the past.
Is the top-up amount unlimited?
I'm unhappy with the exchange rate your cash transactions.
Are there going to be fees from adding money with an international card?
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
My app says I made a withdrawal, but I didn't.
What is the reason my payment was not accepted?
My money hasn't been transferred yet.
A Bank ATM did not give my card back. What do I do now?
What is the exchange looking like?
I have a top-up that's still pending and wanted to know about it.