Instruct: Classify the given online banking query into its corresponding intent.
Query: My cash deposit from a week ago is still not in my account. Can you help me please?
My cheque is slow to cash
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
Where is the card PIN located?
Why has my top-up been returned to my account?
What is the refund procedure?
Is this app capable of exchanging currencies?
Is my PIN recorded anywhere?
Can I use my social security card as a form of identity?
Is there a tracking number for the card you sent me?
This debit is not my transcation. How do I get my money out back?
Can I stop a transaction?
How long should it take for a transfer to go through? I have been waiting a while.
Where can I see where my funds came from?
Do you offer auto top ups?
How can I switch on my new card?
How will I know where my funds are coming from?
Explain why a card payment would be cancelled?
Why is the cash withdraw I made shown as pending?
Does the PIN come under separate cover?
I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
I haven't received my virtual card yet!!
What fee will be charged for exchanges?
how to delete account, not happy
I cancelled my card payment
How long am I to wait before the transfer gets to my account?