Instruct: Classify the online banking query into its corresponding intents.
Query: I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
On my last trip, I received the incorrect exchange rate.
Do you charge extra for duplicate cards?
I moved so I need to change my address. How do I do that?
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.
lost my card in atm
Still waiting on my refund...
In what way can I change my PIN and where do I need to be?
I can't log into my account because I lost my password
My cash deposit hasn't posted to my account.
How do I add my new card?
How do you determine the exchange rate?
My card payment has failed.
Can I activate my card with the app?
Why did my top-up get reverted?
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?
What are the fiat currencies used?
Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.
My card stopped working after multiple transactions. Why?
Why do I have to give you my drivers license
why has a transaction to a friend been delayed?
Help me terminate and close my account.
There is a direct debit payment on my account that I didn't authorize.
The exchange rate looks wrong on a holiday purchase
I thought it was free to make a withdrawal. So how much does it cost now?