Instruct: Classify the online banking query into its corresponding intent.
Query: I got cash and the exchange rate should have been different than it ended up being.
The amount of cash I requested to withdrawal did not match what I received when exchanged
What do I do if my card is not working?
I'm still waiting for my transaction.
Why have I been charged for pulling cash out of my own account?
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
Show me the amount of transactions I can do with a disposable card.
Can I top up for free using a European card?
I would like to know why a withdraw I made for some cash shows up as pending.
Please help.  There is a payment in the app that isn't mine.
Why do you have an identity check?
Why isn't my card working anymore?
How can I track my card's delivery?
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
What is wrong with my top-up?
What are the details of disposable card limitations?
What's the expected wait time to recieve my new card?
You shorted me money when I tried to make a withdrawal.
The ATM kept my card?
I forgot my PIN and now it is blocked.
Is there a fee for transferring money
wheres my money receipt
When will I be able to see my refund?
If I exchange foreign currency, are there any other charges?
How do I switch to a different currency?
I didn't want to make a transaction, I want to revert it