Instruct: Classify the online banking query into its corresponding intents.
Query: I topped up but the app denied it
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
Can you tell me what I need to do for the identity check process?
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
how do i find top up for cash deposit
I still haven't received my card after two weeks, is it lost?
I couldn't transfer money to a beneficiery
A Bank ATM did not give my card back. What do I do now?
Why have my top ups been canceled?
There's a cash withdrawal on my account that I didn't make
I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.
What is the extra fee that showed up on my card?
hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.
What is the return policy?
It's been two weeks and I haven't gotten my card, what do I do?
Where are the virtual cards?
I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.
I haven't yet received money that I transferred
Seems like my transfer was declined how come?
I put cash in my account, but I don't see it.
Please help me, there is a transaction in the incorrect account.
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?
My payment has been declined!! What's going on, I thought everything was alright and working well?
My billing address changed and I need to update my information.
What caused my cash withdrawal to be declined?
How long will a transfer from Europe take?