Instruct: Classify the given online banking query into its corresponding intents.
Query: I used my card and there was a fee
Why was I charged a fee? I thought shopping was free?
Why is my beneficiary not being allowed to get payment services?
Do I get an actual card?
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
Would it be possible to open up an account for children?
How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
My app shows a direct debit that isn't mine.
What are the policies of disposable cards?
What is this random charge of one pound doing on my account?
Is there a top-up limit that I have to stay under during a given period of time?
Will any ATM's decline my card?
Can I top-up my card using a bank transfer.
My PIN is not working, can you help?
How do I change my last name?
What do I need for the verification check?
Can I use Apple Pay to top-up?
I received the wrong amount of cash.
What went wrong with my transfer?
I think someone stole money from my card
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
Why is your exchange rate so bad?
Can you please inform me of the restrictions for the disposable cards.
Are there charges for using a bank card to top up
Why is my withdrawal from the ATM still showing as pending?