Instruct: Classify the given online banking query into its corresponding intents.
Query: My order needs to be canceled.
I would like my refund for this item I bought.
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
Do I have a choice for a Mastercard?
Can I use the app without my phone?
I need to reverse a transaction
how long until a cash withdrawal will show on my account
A duplicated payment was made for something.
I had a problem with my card payment, can you help?
How can I create a disposable virtual card?
Why is there an extra charge of 1 dollar on my statement?
Why was I charged twice for the same transaction?
I can't find out how to top-up my account using cash.
I need to close my account.  Your company is terrible!
Why did the top-up fail?
What do I need to do to cancel a transaction?
My identity wasn't verified
Can someone assist me with activating my card?
Now that I have my card, how do I connect it to the app?
My card is not working.
There is a payment on my card that I do not recognize.
Is there a reason my new card hasn't arrived yet?
How long will it be  before the person I sent money to is able to see it?
How can I put more money into my account?
Is American Express supported for adding funds?
There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.