Instruct: Given an online banking query, find the corresponding intent.
Query: I bought something and want the money refunded can I get some help with that?
I need to cancel a purchase?
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
I transferred some cash and it didn't arrive
what are the exchange rates for foreign currency ATMs
My credit card payment has been in pending status for a super long time.  I don't get it.  Why is it like this?  When will it go through?
What do I do if my smart phone was stolen?
I need a new card and I live in the United States.
I don't see any change in my balance.
my refund has not hit my account yet
Will there be any extra fees if I exchange currencies?
Would I need to pay extra for currency exchanges?
Why can't I transfer money to a beneficiary
How can I close my account, I don't want it.
I would like to close my account, as I'm not happy.
Why can't I transfer money to a beneficiery?
I wanted to know why there is a transfer of mine pending.
What are the requirements to verify my identity?
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
Is there a cost to receive money?
What foreign exchange rate will I get?
Does it cost extra to exchange foreign currencies?
Could you please tell me why my card payment didn't work?
When will my transfer move out of pending stage?
What is your maximum top up limit per day?
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?