Instruct: Classify the online banking query into its corresponding intents.
Query: Why did I get charged a fee for transferring money?
During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?
Is identity verification required for me to use my account?
In the US, how long is the wait for a transfer?
I'd prefer to use my American Express when putting funds into my account.
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
The exchange rate from my card payment isn't right.
I am confused why there is cash I did not accept in my account
Tell my why my top-up is pending.
Someone else charged my card!
Will you charge me more if I top up with an international card?
A direct debit payment I didn't do shows in my app
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
I have a card payment I didn't make
I don't understand why you want so much of my personal info.
What currency can I use to pay for a top up?
Do I have to pay more for exchanges?
My top up was rejected. Why?
I do not know why I was charged for the $1 transaction.
Can I change my pin at an atm?
Are cards available in the EU?
I've just been married and need to update my name
I tried activating my card and it doesn't work how do I solve this problem?
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?