Instruct: Classify the online banking query into its corresponding intents.
Query: I had a problem with my card payment, can you help?
Could you explain why my card payment did not work?
Why didn't my transfer complete?
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
I look but I see no virtual card. Why is that?
I am having a problem proving who I am
What is the reason when I tried to pay contactless at the bus, it didnt work?
When my card expires what is the cost of a replacement and how fast?
I need to report a stolen card
My card expires very soon.  What is the cost and delivery time to get a new one?
How do i find my top-up card's verification code?
are you sending me my card?
There was a transaction this morning that I'd like to reverse.
After depositing a cheque my balance did not change.
What do I do if my PIN was blocked?
My refund isn't showing up
Is there any fees associated with receiving money with this account?
How do I verify my top up?
How come my card payment is still pending?
I made a cash deposit, but it hasn't shown up in my balance yet.
Is there a transaction limit on a disposable card?
My card payment has been cancelled
My transaction went through but I was charged a fee. Why?
How can get a Visa card?
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
How do I verify my identity?