Instruct: Classify the given online banking query into its corresponding intents.
Query: Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?
Why hasn't arrived yet a transaction I did to my friend?
How long will it take to transfer from europe?
What to do if my card is about to expire?
What documents do I need to validate my identity?
How come I can't get money at the ATM
Help!  In the app there is a direct debit that I don't remember.
I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?
My card payment was cancelled.  Why?
If my cash withdrawal is still not showing, is something wrong?
I went to look at my top-up and it was canceled, can you tell me why this happend?
How can I prove I am me?
Which countries are represented?
What's taking so long for this payment to go through?
How can I use my American Express to add money into my account?
How do I find the refund on my statement?
Do you have charges now when you pay with a card?
What do I need to do to get a card?
How do I switch to a different currency?
What do I do?  My card is broken.
Extra charge during transfer
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.
I have a transaction showing up multiple times.
When will my refund come through
I am not sure where my phone is.
The exchange rate is incorrect for my cash withdrawal transaction.