Instruct: Given an online banking query, find the corresponding intent.
Query: Why was I charged twice for the same thing?
Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.
I received a refund, however I cannot see it in my account
Can you please reactivate my card?
If my identy verifacation hasn't gone through can I use my account?
How do I top-up while traveling?
I did not have the right exchange rate applied to my situation of pulling out cash
I found my card, how can I use it again?
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?
I no longer want this account, what should I do?
I've been waiting for a refund to show up and I don't see it on my statement yet.
Is there a limit on auto top-up?
My cash transaction isn't showing on my account
The balance has not been updated.
Why did you revert my top-up?
How do your exchange rates factor in?
I am interested in a Visa or Mastercard. Do you offer them?
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?
My cheque is taking a while
What is the reason a transfer shows as pending?
Is there a way to order a new card while in China?
Is there a few for exchanging foreign currencies?
Your exchange rates are coming from where?
Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?
Why was my PIN blocked?
I tried topping off my account with a card, but the money is not in my account despite the charge going through