Instruct: Classify the online banking query into its corresponding intents.
Query: I had to pay a pound more than I anticipated!
Why do I see an extra €1 charge on my statement?
Give me a refund
Can I use your app to exchange between USD and GBP
I an not sure but it looks as if a card payment I made was cancelled.
What is the procedure for an expired card?
Please delete this account.
How do I link my card in the app.
Can I add money to my account via bank transfer?
The currency exchange rate was wrong for a purchase I made.
What if I don't verify my identity?
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.
I topped up and now my money is not there anymore! What happened to it?
Is there any way for you to find my card?
Will you accept my credit card?
How do I change my details?
Can I hold more than one currency?
What was the extra charge for withdrawing money?
How do I activate my card so I can start using it?
My refund is not showing.
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
I live in the EU - can I get a card?
Is it possible to exchange currencies?
Why is my transfer still pending?
What should I do if I think someone stole my details and used my information to make some transactions?