Instruct: Given an online banking query, find the corresponding intents.
Query: What needs to be provided for identity verification?
What do you require for identification verification?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
Why is my ATM withdrawal still pending?
My preference is Mastercard.
How do I go about changing my address?
What's your refund policy if I bought an item from you?
How do you come up with your exchange rate
Why did I get charged for a transfer?
WHAT IS THE SOLUTION OF THIS PROBLEM
Can you tell me what are disposable cards for?
I was mistakenly charged a fee for using my card.
Is a tracking number available for the card that was just sent?
How long does it take to show a deposit I made to my balance?
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
Why did you charge me a fee when I made a transfer?
My top-up funds aren't available yet.
Is it possible to use my apple watch for topping up?
My card expires soon
What is the maximum transactions I can use on a disposable card?
What would II do if I wanted to activate my new card
I can still see money in my account after making a payment
My PIN can't access my card, can you help?.
What does it cost to receive a SEPA transfer?
how can i add money to my account if you don't accept cash
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?