Instruct: Classify the online banking query into its corresponding intents.
Query: Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
I purchased something while traveling, and the exchange rate applied was wrong.
How do you determine your exchange rates?
When are cards shipped?
What is the length of time for money to reach the account?
Can turn my money into another currency?
I'm interested in what your exchange rates are based on.
Help me with a PIN change.
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?
Do you have an auto-top function and how do I use it if so?
Can I electronically transfer funds into my account from my American Express?
I need help finding the verification code on the top up card.
What fees are charged for a physical card?
what steps do i do to get a real card

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
my top up isnt there yet where do i find it
My app says that I'm not verified.
How do I top up my account using transfer?
Where can I get money from my card?
Where's my top up code?
Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?
I am trying to delete my account.
Yesterday my phone was stolen from me :( What do i need to do about it?
My card was supposed to arrive, but hasn't?
Where can I get my currencies exchanged?