Instruct: Classify the given online banking query into its corresponding intents.
Query: DO you know the reason for the identity check?
Is verifying my identify important?
I need to make my card PIN a different number
how soon will my card arrive?
What do the disposable cards do?
Why do you ask for top-up verification?
Tell me how to delete my account.
I should not have been charged a fee for cash withdrawal.
Why can't I see my funds after I topped up?
Please send me a disposable virtual card.
How do i set up my credit card to send transfers?
Is it possible to get one the your cards in the EU?
How long will a transfer from China take? I need to transfer something from there.
Why is my cash withdrawal pending?
Why did I not get my refund yet?
My pin needs unblocking, unblock it please?
i'm not satisfied with the services and no longer want to be a customer
Why is the transaction not posting?
My refund is not showing up in my account. Where is it?
How do I check to see why my card payment was declined?
Please, tell me why I can't have the funds I deposited a week ago? I need the money now.
How do I know what the exchange rate will be when I make an exchange.
Why is there extra cash in my account?
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
Can I use this app to exchange currencies?
A transaction shows duplicate times.