Instruct: Classify the online banking query into its corresponding intents.
Query: What is the refund process?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
When will my transfer come through?
Is it right that I've been charged for transferring money?
I tried to withdraw $100, all it gave me was $20.
Is there a limit on making disposable cards?
Why isn't my deposit showing up?
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
My passcode is not being accepted
The ATM didn't give me the amount I asked for
What should I do if my passcode won't work?
I have to verify my identity. What do I need to do?
Where do I go to edit my personal details on my account?
Suddenly, my card won't work.
Why do you need verification for my identity?
When will I be able to see my refund?
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
Where do i find my PIN?
What other currencies can I hang onto?
Why wouldn't my contactless work for the metro?
How fast can I transfer something from China?
I received duplicate charges.
Help! I've forgot my app passcode!
How about disposable virtual cards?
What is this extra fee while I was doing a transfer?
An ATM machine didn't return my card.