Instruct: Classify the given online banking query into its corresponding intent.
Query: Which card would I get, Visa or Mastercard?
I am interested in a Visa or Mastercard. Do you offer them?
What are the steps to verify identity?
I withdrew some cash and the exchange rate seems to be wrong.
I want a real card
A transaction posted twice to my account.
Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.
I just got my card and cannot get it to work.
I only have a card from the US is that okay?
Why was my request for cash declined?
I used an ATM and there was an extra charge.
Is my new card activated?
I am having problems with my physical card.
Can you tell me why my transfer is failing and help resolve?
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
I lost my phone, what should I do?
Where did the money transfer go?
After I got my cash, I found out my exchange rate was wrong.
how soon will my card arrive?
where is my unknown payment from?
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
Why isn't my money from a check deposit showing?
I want to know your exchange rates.
My payment has not been accepted.
I made a transfer recently but it has not changed on my dashboard.
Is there an extra fee for using an ATM?