Instruct: Classify the online banking query into its corresponding intents.
Query: Am I able to use my American Express to add money to my account balance?
I would like to top up via credit card, which credit cards do you support?
I need to know what your exchange rates are.
Balance hasn't been updated following a bank transfer
On a card payment, why is there a fee?
How come I can't find my payment?
Why, when paying with the card, was I charged an extra fee?
The app reverted my top up
Is there a way to make my money usable in another country?
Why is my beneficiary not working?
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
My balance didn't change after I transferred some money.
I thought that transfers are free. Why was I charged an extra fee?
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?
Why did my payment not go through why did it cancel?
How do I receive a refund for my item?
Can I track when my card will be delivered?
My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?
I can't remember my password.
I just moved. How do I give you my new address?
I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?
Why is the refund not on my statement?
there is money in my account that i didnt put there
How can you assist on verifying my identity?
I use GBP for my salary deposits. Must I set this up somewhere?
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.