Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do transfers get declined?
I am unable to transfer money. I believe it is not working because it states it was declined.
cancel my account
am afraid someone may have gained access to the info on my card.
The atm wouldn't give out cash
There is a repeat charge for the same item
Where can virtual cards be ordered?
A WD was just made on my account, but it was not me and I still have my card.  What to do?
For the identity check, what kind of documents do I need to have?
How long will my transfer be pending?
What's the deal with verifying the top-up?
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
It's been a week since I ordered my card and it's not here. Please help?
I hope to get a Visa card
You've incorrectly calculated the exchange rate for my cash withdrawal
How do I go about transferring money into my bank account?
How do I link an existing card?
I am worried that too much time has gone by for a transfer to be completed.
Is there a fee for european bank cards?
My top up may have been reverted
I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
Please let me know how to change my PIN?
How do i access the auto top-up option?
Why won't you accept my payment? I keep trying with this card and it's not working.