Instruct: Classify the online banking query into its corresponding intent.
Query: I ordered a virtual card but it hasn't come through yet
How to access my virtual card
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
I used my card top-up but all of the money is missing.
I noticed my card payment was cancelled, can you tell me why?
Where can I locate my PIN at?
How do I report a cash withdrawal that wasn't me?
Do you charge a fee for topping up a card?
I left my phone somewhere and can't use the app.
Can you please explain the topping up transfer process?
Is my account able to be topped up by my friends?
why is there a fee for a payment on my card?
In regards to the PIN of the card?
Is there a fee for currency exchange?
How do I top-up automatically?
There's a €1 fee on my statement, why?
Do you take checks?
I want to reverse a transaction I did this morning
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
Am I limited to what ATM I can use my card?
I can't get my card out of the ATM
Do you support countries other than mine?
When I bought something abroad, the exchange rate was wrong.
What to do if my card is about to expire?
Can you let me know why my cash withdrawal is still pending?