Instruct: Classify the online banking query into its corresponding intent.
Query: What do I need in regards to identification?
What works for identity verification?
How long does it take for my payment to process?
When will the money reach my  account?
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
The app reversed a top off I had.  What should I do?
What do I do to verify my source of funds?
I don't see a refund in my account.
How much does it cost to top up by transfer?
I cant transfer money into my account
Do I need to go to an office to change my pin?
I think I was charged double for something I bought - how long should I wait before reporting this?
If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
I am wondering about a transfer from a different country that doesn't show up yet?
I'd like to know how transferring my money into my account works.
I can't seem to get my virtual card to work.
How do I exchange AUD for GBP?
In what increments can I top-up my card?
Can it specifically be delivered on a certain date?
Can I use American express with apple pay? Why does it make my top up not work?
I would like to dispute a payment I didnt make
What do I have to do to cancel a transfer?
My cash withdrawal was short.
Which flat currencies are supported for holding and exchange?
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?