Instruct: Classify the online banking query into its corresponding intents.
Query: I don't think the charges made when I had currency exchanged are right.
I bought an item that I was charged a different exchange rate for.
Which one are you?  Visa or Mastercard?
The card PIN?
When will my transfer move out of pending stage?
Is there a reason my payments are pending?
I couldn't transfer money to a beneficiery
What happens if I forget my PIN?
I may need to exchange my USD for GBP, can your app do that?
My identity is unable to be verified.
Please tell me, do you use Visa or Mastercard?
Do I need to pay extra for exchanging currencies?
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
How do I add a card on to the app?
I was not distributed the correct amount of cash that I asked for
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?
How do I link a new payment card?
What does it mean if my payment was reverted?
Where do my fund come from?
I withdraw money abroad but I didn't get the right amount.
Can I use google play as my primary app to Top up?
Is there an age limit for opening an account?
I no longer want this account, what should I do?
Can you explain more about why should I verify my identity?
Why has my payment been declined? I paid by card.
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?