Instruct: Given an online banking query, find the corresponding intents.
Query: I had the wrong exchange rate applied to some cash I got abroad.
I got cash and the exchange rate should have been different than it ended up being.
how many days processing new card?
Is there any amount in which I would get cut off from topping up?
I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?
I checked the app and there is a payment that I don't recognize.
Can I transfer something urgently from China? How long does it take?
Do you accept cash?
My pin needs unblocking, unblock it please?
I think the currency exchange that's been applied is wrong.
There was an extra fee when I paid with my card, why was i charged this extra fee?
What do I do?  The ATM took my card!
Can you please explain to me why there is an extra €1 fee in my statement?
How old do you need to be to use the banks services?
Do you have a list of the cards and currencies supported?
The amount of cash I received was not the full amount
Something is wrong, my top-up is gone and I don't know what happened to my money.
Is there a reason my new card hasn't arrived yet?
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
How do I replace my card before it expires?
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
Can I exchange currency for different types?
My money disappeared! Please help??
How long should I have to wait before I see the transfer in my account?
When will my transfer move from pending to confirmed?
Why isn't my beneficiary allowed?