Instruct: Classify the online banking query into its corresponding intent.
Query: How can I add money automatically?
How do I auto top-up?
My exchange rate was wrong for an Item I bought!
How is the exchange rate doing?
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
There is an extra small charge on my card! What do I do?
I don't see a refund in my account.
Why didn't my transfer to a beneficiary go through?
I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?
What am I going to need in order to verify my identity?
i have been trying to add money with apple pay but it wont work, why?
I do not recognise this card payment.
I am still waiting for a money transfer to appear.
Would I be charged any fees if I added money to my account using an international card?
Am I able to get this shipped to China?
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
I was charged a fee for the transfer, but can you tell me why?
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
How long does a payment usually show as pending? Is it normal that mine is still pending?
where do you find your exchange rates?
Why is checking my identity important?
The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
Can you give me a virtual card?
I cannot tell what my top up currently is.
I would like to pay by cheque.
I have a new phone number and need to edit my contact information.