Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged too many times for one transaction.
I was charged twice.
Is there a limit to my top-up?
Can you tell me why my pop-up is still pending?
Why hasn't the transaction I did to my friend arrived yet?
Why isn't my deposit in my account?
I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
What exactly is the exchange fee?
I need my payment in another currency
There is a strange charge on my debit statement
I don't understand what a disposable virtual card is, can you help?
There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.
Can you tell me if I can hold money in several currencies?
Did you deactivate my card it's not working anymore
How do you determine exchange rates?
Why didn't my transfer to a beneficiary happen?
I got notified that my top up has been reverted. Why?
Is there a limit on disposable cards?
Why hasn't my transfer from Europe gone through?
I want to do a bank transfer to this bank, from an account at another bank.
Is the exchange rate the same on weekends as the weekdays?
I thought that transfers are free. Why was I charged an extra fee?
totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!
I couldn't make a transfer because it was declined
Why did I only get $20 when I asked for $100?