Instruct: Given an online banking query, find the corresponding intents.
Query: On my last trip, I received the incorrect exchange rate.
While abroad I got cash, and a wrong exchange rate was applied.
I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?
I did not receive my full withdrawal amount
What are the countries that you operate in?
Why do the top-ups need to be verified?
Where can I find how to change my name?
Which countries can I change my PIN in?
How can I know where my card will be accepted?
There is a direct debit charge that I don't recognize, what can I do?
What is the expected delivery date for my card?
Help! My account doesn't show any funds. Is transferring funds an option I can use?
I got an cancellation error when I was topping up.
It says that my payment is pending, what does that mean?
Can I possibly change my currency to another?
i didnt put that money in my account
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
How to order my card?
My card failed to work when I was shopping in a store
Do you charge for sending more cards?
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
I think the exchange rate on my card payment is incorrect.
I have a confusing payment appear on my statement and I don't recognise it!
I tried to used my card in a shop and the transaction was declined.
Is there a way to track my card?