Instruct: Given an online banking query, find the corresponding intent.
Query: When I got cash I believe that the exchange rate was wrong
The wrong exchange rate was applied to me while pulling out cash.
Is there a problem with the payment that I see is still pending?
What is the return policy?
How old does one need to be?
Can I get my money back on an item?
Was there a number to track that I could get?
I didn't get my card back from the ATM.
Why does my statement show a $1 charge on my account?
This transfer incurred a fee that I don't think is right.
Why is a transfer to a beneficiary not possible?
My transfer is pending too long.
I would like to make sure it is delivered on a certain date.
Transferred to account is not successful, help please?
What is the purpose of requiring my identification?
Where do I go to fill out the identity form?
Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?
I don't recognize this withdrawal on my statement
How will I know my pin number?
My card will expire next month, will I need to order a new one?
When traveling, is it possible for it to add money at specific time intervals?
Can I change my card PIN?
How do I receive a disposable virtual card?
Using your app, would I be able to exchange between USD and GBP?
I think something went wrong, I didn't get the right amount.
Help me with a PIN change.