Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do I see a fee when I do a transfer?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?
phone is gone
I was not able to receive the correct amount of cash.
I haven't yet received money that I transferred
Why is a transfer to a beneficiary not possible?
I used an ATM and wanted to know why I was charged an extra fee.
What steps do I have to go through in order to activate my new card?
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
Is there a reason that my transfer failed?
Am I able to get this shipped to China?
When will my transfer from the US get here?
How do I receive money from someone?
Why did the ATM give me less money than what I requested?
The cash I wanted wasn't there.
How do I unblock my card?
You charged me more than once for the same transaction!
The ATM machine would not give my card back
Is the ATM broken? I can't get cash from it.
I requested a refund but am unable to see it in my account. Why is that?
where can i have a virtual card
When will my new card be delivered?
What do I do if I see a transaction on my card that I don't recall making?
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?
Is there a way to verify a card top-up?