Instruct: Classify the given online banking query into its corresponding intents.
Query: I have a payment that has not gone through yet
Why hasn't my payment gone through?
how do I speed up identity verification?
Is it possible to transfer money to my credit card?
Why was I unable to finish this transfer?
I need to have an item refunded.
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?
Please explain the fee on a transfer I made.
I refuse to verify my identity.
Why isn't my payment showing?
I did a bank transfer to top up, but the money is not available.
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
Is there a fee for making a payment? If so, let me know why.
Can someone please explain to me where my source of funds came from?
I think my top up was reversed.
Are cards issued to people living in the US?
Please tell me the steps to verify my identity.
What is needed for the identity verification?
Can I do a SWIFT transfer?
Top up not available in my wallet.
Can my account be topped up by my friends?
I entered a wrong PIN too many times. How can I fix this?
I have a fee for cash withdrawal
Can cards be delivered? Where?
What US credit cards do you accept?
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.