Instruct: Given an online banking query, find the corresponding intents.
Query: I topped up and now my money is not there anymore! What happened to it?
It's only been a few weeks my my top-up got cancelled
How did the extra charge on my card come in effect?
I need another card for a member of my family. Is this possible? How soon can I get one?
Will my card work at all merchant locations?
Does this app have the same exchange rate as third parties?
Show me how to activate my card
I'm still expecting the transaction to be finished
Do you know the rate of exchange?
I can't get my virtual card to work.
I believe that someone is using my card without my knowledge!
Is it possible to get a card when i'm not in the UK?
how come my withdrawal rate is wrong for my cash withdrawal
I can't use the app because I got mugged yesterday and they took everything. I need some help.
Is there a charge for top-ups?
What do I do if I cannot access the app?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
Can I track when my card will be delivered?
When will my card come? I need it as soon as possible!
I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this
I cannot withdraw money from the ATM
I got a transfer fail message, but no explanation of why-- what happened?
Can this card be used at all ATMs?
how long are my top ups pending
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?
Is it possible to get a refund for the item?