Instruct: Classify the given online banking query into its corresponding intent.
Query: I did not ask for the amount of cash that I received.
Cash withdrawal was incorrect at ATM.
Is there any way I can get more physical cards to use with my account?
How much longer is it going to take to get my new card?
Please explain why the funds I added were returned to my account.
Visa and Mastercard can both be received from you?
What do i do to get a physical card?
what are the reasons I have to proof my identity to you?
How much does it cost to do a transfer?
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
I think my card payment has been refunded
i have yet to get my pin
I sent money to a person and they haven't received the payment yet.
I believe my card has been compromised as there's a cash withdrawal I don't recognize.
I still don't have a card. How do I get one?
What may be the reason that my transfer did not go through?
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
My statement has not shown my refund.
Transaction refund missing from my statement.
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?
stolen phone, what should i do
My top up did not complete.
Is there any fees for top ups?
I have a strange transaction for £1 on my statement, what is that?
How do I request a refund?
Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?