Instruct: Given an online banking query, find the corresponding intents.
Query: Is there a way to top-up when it reaches a certain balance?
My funds are low, can I auto top up?
My purchase from this morning still is pending.
What documentation do you accept for the identity check?
Why is there a direct debit set up in my name?
I just got my card and cannot get it to work.
If I were to use a European bank card for a top up, will I incur a charge?
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.
What are the fees for using transfer to top off my account?
totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!
are multiple currencies acceptable?
At what age can a person open an account?
Why was the payment on my card declined?
Why am I charged a fee for using my card on some purchases?
I deposited money in the form of a cheque, but my balance has not increased.
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?
My purchases from this morning are showing up as payment pending. Can you tell me why?
What happened to the transfer I did?
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
Who charged me a fee for paying by card?
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?
I tried topping up my account but it failed, can you help me?
What do I do if my phone was stolen?
This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
Why are my withdrawals suddenly being declined?