Instruct: Classify the given online banking query into its corresponding intents.
Query: My app shows a payment I didn't make
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?
I found the exchange rate for my cash withdrawal is wrong
What is taking so long on my transfer from the US?
My card is not working at stores.
Can I get information on the identity checks?
Do you charge a fee for adding money in USD?
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
How much does it cost to do a transfer?
how can i add money from my amex card
What US cards do you accept?  I only have 1 other.
I need to make several disposable cards per day.
Is it possible to track the card you sent me?
How can I find out about an extra fee on my statement?
I see a direct debit charge that I did not approve
What do I do if I still have not received my new card?
Can I change my pin number at a cash machine?
My transfer was not approved
How do I exchange currencies with this
I think someone stole money from my card
I placed my order a week ago. Is it ok that my card isn't here yet?
Why is there a fee associated with card use?
What are the reasons why a card payment would be declined?
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
Help!  In the app there is a direct debit that I don't remember.
I have a card payment which shows as pending