Instruct: Classify the online banking query into its corresponding intents.
Query: What forms of ID do you need for identity verification?
Tell me what the steps for the identity checks are
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
Do I have to pay extra if I use an international card to top up my account?
How come I didn't get a virtual card yet?
I am not happy with your service and request that my account be terminated!
How do I dispute a debit that I didn't make?
How old does my daughter need to be to have her own account?
Can I use my American Express card with Apple Pay?
What type of card will I receive?
What do I do if a transaction shows up twice?
My refund has not arrived, and I am unsure why. Who do I contact?
Is there any age limit?
What is the fee for a foreign currency exchange?
What do I need to do to get my new card which I have requested 2 weeks ago?
Can you explain why I am now getting charged a fee for using my card?
My card payment wasn't declined
When my card expires soon, how fast is the replacement card sent and what are the costs?
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
I put my check in the bank, but I haven't gotten my cash yet?
How does a disposable virtual card work?
What steps do I have to go through in order to activate my new card?
If i want to change my pin number can I directly from an ATM?
Why have I been charged more than once for the same transaction?
I am still waiting for a the cash I deposited this morning