Instruct: Classify the given online banking query into its corresponding intent.
Query: I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
how do i cancel my account
I am interested in changing my personal details.
It appears my top-up is still pending.
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?
Is there a way to recover my password?
Can I use app to unblock my card?
can you tell me why my card was declined?
I attempted to top up using my card, but now the money just disappeared?
What is the expected delivery date of my card?
How do I use my card to top up?
My app shows a payment I didn't make
I know there's money in my account, why did my account decline me?
My order hasn't shown up yet, what can I do?
Are top-ups allowed using Apple Pay?
I need to refund my item, can you please help?
I'd like to know how transferring my money into my account works.
There was a problem with the exchange rate on a purchase.
When will I get my card shipped to me?
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
Am I able to do a SWIFT transfer?
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
I need to exchange a currency - can I do that here?
How is the exchange rate doing?
Why is my payment declined? It looked like everything worked ok and my account was fine.