Instruct: Classify the online banking query into its corresponding intents.
Query: Could you explain why my card payment did not work?
My card was not accepted in a shop
There is a charge for an additional pound.
My disposable virtual card was rejected.
Do you have any top-up limits?
When I went to $100, all the machine would give me was $20.
How do I delete my account now
Can I withdraw money from another bank and transfer it into my empty account?
So, the card PIN?
How long do transfers take to go though
What is the system for determining the exchange rate?
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!
Where is my virtual card?
How much does it cost for additional cards?
When I received my cash, the exchange rate was wrong.
Are there charges for cash withdrawals?
I can't activate my card?
I am on vacation in Spain and need to change my pin.
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent
Why i'm I being charged an extra pound
The app is showing a cash withdrawal that I didn't make.
Can I pick between Visa and Mastercard?
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
I want a new card
Why was there an extra charge with the withdrawal of my money?
Can you explain why my payment is still pending?