Instruct: Classify the given online banking query into its corresponding intent.
Query: Is it possible to obtain both a Visa and a Mastercard from you?
Can I choose between Mastercard and Visa?
I need to order a new card as my other one was stolen.
How do I find my new pin?
What do I do if I do not recognise a cash withdrawal?
Do I have to pay more for exchanges?
My card is almost going to expire.
How can I change my PIN?  Help.
I don't recognise a Direct Debit payment
My credit card has been declined.
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
How come I can see an extra charge for my transfer?
Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.
I thought that transfers are free. Why was I charged an extra fee?
Is my card ready for use or does it need activated and if so how?
Explain why my top up has been reverted please.
What source do my fund come from?
The bank machine didn't give my card back how do I get a new one fast?
Why is my identity not verified?
How long does it take for a cash withdrawal to show?
What are the benefits of a disposable card?
Can I get a card in the US?
How quickly can you get me my card?
What should I do if I think that someone might be using me card?
What is the source of your exchange rates?
My PIN is locked, how do I unlock it?