Instruct: Classify the given online banking query into its corresponding intents.
Query: An incorrect exchange rate was applied to an item I bought.
the exchange rate on my payment was wrong
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
I just checked and my payment was cancelled, why?
Can I call to get my card activated?
How long will it take my card to get here?
Where can I find a list of descriptions the disposable cards have?
Why is verification for my identity needed?
My money transaction hasn't arrived.
I would like to report an issue with my product and want to get it refunded
I must quickly transfer something from China, and I need to know how long it will take.
What should I do if I want to get another card for someone in my family?
I got a cheque that I want to top up with?
My card is stuck inside the ATM, what am I supposed to do?
What documentation do you accept for the identity check?
What is the exchange rate for EUR?
I need to make several disposable cards per day.
What do I do to activate?
How long will it take to deliver to the US?
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
How can I transfer money to a beneficiary?
My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.
Where is the top-up verification code located?
My cheque is slow to cash
What are the steps to change my PIN to something else?
How can I move money from an account at another bank to this one?