Instruct: Classify the given online banking query into its corresponding intent.
Query: Why haven't I received my new card yet?
How long does it take for me to get my new card?
I can not find my refund.
Why was I not allowed to do a transfer to a beneficiary?
Can I obtained a Visa Card
Why is there a fee associated with card use?
Why is it I am charged an extra fee when I use the ATM?
Do you accept Visa or Mastercard?
My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.
Are there ATM fees?
Is there any way I could open an account for my daughter?
Where do I look for cash top up?
Is there a limit for the amount I can top up?
I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
My withdrawal is pending, why?
top up not completed
I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.
i disagree with a charge
Why does it matter that I prove my identity?
How long does a transfer transaction take?
ATM apparently not working?  Couldn't access funds in my account?
Can my account me accessed by a thief?  I was mugged.
Help! I lost my card!
How do I close my account?
My card payment was cancelled.  Why?