Instruct: Classify the given online banking query into its corresponding intent.
Query: I'd like to know what you guys look at to decide an exchange rate
How does the exchange rate work?
I want a real card
I can't find how to top up my account with a check.  Where is that?
What's the amount that I can top-up?
Can I pay with my card anywhere?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
My transfer has been declined.
The app says I made a cash withdrawal that I didn't make
What can I do to verify my card?
I'm not sure why the card payment didn't work.
My card was rejected
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.
Please help me delete this account.
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
I see a direct debit payment on my statement that wasn't me
What do I have to do to change my pin?
Verify my source of funds?
I tried activating my plug-in and it didn't piece of work
I am having trouble transferring money to a beneficiery.
My money hasn't been deposited yet. When will it be?
Can my PIN be changed in any cash machine?
Which fiat currencies are compatible for exchange and holding?