Instruct: Classify the online banking query into its corresponding intent.
Query: I would like to receive a refund for something I bought.
Please help! I need a refund on a transaction on something I bought and I need the refund right away!
How do I go about changing my PIN?
My card hasn't been working for even small transactions today.
Help me.  The passcode doesn't work.
Can you tell me what i steps i should take since my card was stolen?
I don't remember my password
If my card is about to expire how long would it take to receive a new one and how much would that cost me?
My transfer did not work, what was the reason?
I'm having problems with ID verification
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
Why haven't I been given a virtual card yet?
withdrawal pending meaning?
What documents are required for proof of identity?
Why does my account show as pending a cash withdrawal from the ATM that I have already made?
What is not accepted in order for me to top up my account?
I would like to change my adress
I did a transfer but its still pending
I have exceeded the number of PIN attempts
my virtual card has not came yet!
Why does it matter that I prove my identity?
May I order another card?
How do I use bank transfer to top up my account?
Is there a fee for a cash withdrawal?
What I topped up was reverted by the app.