Instruct: Classify the online banking query into its corresponding intent.
Query: I will not be able to verify my identity.
I need help proving that this is really me and to verify my identity.
The transfer that I was trying to complete was declined. What was the cause?
My top up is pending still
Can you please explain how to transfer money using the bank transfer process?
Why hasn't my account updated to reflect my current balance?
Using your app, would I be able to exchange between USD and GBP?
I saw I was charged extra for money I withdrew?
What fiat currencies do you support?
I need another card
Can you tell me why I can't make any transactions?
I don't know my password
I did a topup successfully but its not showing in balance. I think there is some problem in system.
Where do I scan my card?
How do I get a card in the EU?
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?
Should I be seeing a fee applied for my money transfer?
I'm waiting for a transfer from the US, how much longer?
I deposited a check a few days ago and it's still not gone in! Please help me with this
How can I fix this? The ATM gave me more cash than I'd asked for.
I tried to get gas but my money was gone!
My account balance has not updated since I deposited a cheque recently.
I accidentally exceeded my PIN tries.  Please advise.
I can't get the virtual card to work
I need to order a new virtual card, how do I do that?
What is the delivery time to the US?