Instruct: Classify the given online banking query into its corresponding intent.
Query: I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
I payed with the card and there was an extra fee?
atm ate my card
What's the process to receive a second card?
Why am I not allowed to transfer money to my cryptocurrency exchange?
Why isn't my purchase exchange rate correct?
Why did I only get $20 now the full amount I wanted?
My virtual card is just not going through.
Which countries are you in?
What kind of businesses will take my card?
Which locations can I withdraw money from?
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
I can't get the card itself to work.
went somewhere else, need to change details
How can I change currency type?
My card has an issue, the payment has been deferred.
Where is the transfer to my account that I made?
What are the places that you deliver cards to?
I want to top up my account with a cheque
What's the card you sent me's tracking number?
My product was faulty.
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?
How can I put more money into my account?
What is the status of my top up?
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.