Instruct: Classify the online banking query into its corresponding intents.
Query: Where do you get those exchange rates?
What exchange rates do you use?
Where is my refund? it appears to be missing.
How come my top-up didn't go through instantly, like it usually does?
Can you unblock my account?  I entered the PIN wrong.
How do I get my card back after the ATM swallowed it.
Is there a reason my refund isn't showing on my statement?
Is there a way I can check on the card on route to me?
I think there has been a mistake with my transfer
Can you tell me why my transfer is failing and help resolve?
Are you okay with exchanges to EUR?
I have to make more then a few disposable cards per day.
Why does a cash withdrawal show as pending?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
Are you Visa or Mastercard?
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it
How often can I top up?
Can you tell me about these disposable virtual cards?
My card data has been exposed.
What should I do when my card reaches its expiry date?
I see cash withdrawal activity in the app that is not mine.
My card was used without my permission, what do I do?
What number of times can I top-up?
I cannot activate my card.
The app is saying I made a withdrawl but I didn't.
Why is there a payment showing twice?