Instruct: Classify the given online banking query into its corresponding intents.
Query: I transferred money but the balance hasn't changed.
I can still see money in my account after making a payment
I have a cash withdrawal in my statement. Why is that?
The card can be used at which ATMs?
Is there restrictions on where I can use my card?
How do I get a refund for an item I bought?
If I get a transfer from Europe, how long until it is in my account?
I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?
The app is showing a direct debit payment that I never made
Why is there a fee for using my card?
What about an auto top-up, is that a option?
Can I use my new card?
I cannot seem to buy something online with my card? the payment comes back, what's going on?
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
How does the exchange rate work?
i am not a premium customer but i want a virtual card, how do i get it
Is there a reason why my virtual card won't work?
The recipient can not locate funds.
Is it possible for a transaction to be cancelled?
Can you tell me about these disposable virtual cards?
I need another card for a member of my family. Is this possible? How soon can I get one?
If I were to transfer, what would the cost be?
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
What does my daughter need to open an account?
Why is the cash transaction still showing as not completed?
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?