Instruct: Given an online banking query, find the corresponding intents.
Query: Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
Why was I charged extra on my last UK pound to Russian ruble exchange?
There is a strange payment on my card and I don't know what to do.
Will I be charged for topping up my account using a bank transfer?
I can't use the app because I got mugged yesterday and they took everything. I need some help.
My card is expiring, how do I get a new one?
Do you work in Greece?
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow
I bought something online and it says there was a fee to transfer money. Isn't that free?
Is there a top-up limit?
I'm not happy, I want to close my account.
How many digits identify the top-up verification code?
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
My funds are not transferring to my bank. Why is this not working?
Can I transfer my salary if its in GBP?
Can I see where my money came from?
What is the exchange looking like?
Do you deliver the PIN separately?
I have a new card and need to activate it
Do all businesses take this card?
I haven't received my transfer funds yet, where are they?
Where do I get a virtual card?
What do I do to Top up my card?
How much does each transfer cost?
How much will I be charged for a cross-currency exchange?