Instruct: Classify the given online banking query into its corresponding intents.
Query: I have transferred some money but the balance hasn't changed
I recently transferred some cash, but the balance has not changed.
What currencies and methods can i use to top up my account?
My cash withdrawl has the wrong rate of exchange.
Is there a reason to why I was charged twice for a transaction?
What transfer methods do you accept?
I got less cash than what I specified at the ATM.
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
When I got cash, my exchange rate was off.
I cannot get my google pay to work.
Do I need any kind of proof for the identity check?
Why has my withdrawal not posted?
My transfer hasn't arrived
Why did using an ATM cause me to be charged an additional fee?
There's a €1 fee on my statement, why?
I need to get hold of a physical card?
why isn't my top-up going through?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
Please help.  The card won't work.
I'm having trouble proving my identity
I don't know why my card payment did not work
Help me cancel a transfer.
What's going on? My card wont accept any transactions.
Why can't I top up by cheque?
My payment has not been accepted.
My ATM withdrawal is taking forever