Instruct: Given an online banking query, find the corresponding intent.
Query: Why is my transfer appearing as "pending"?
Why is the transfer showing pending?
Someone stole my phone, what is my next step?
I tried to transfer some money and it hasn't done it yet - what's going on?
The amount of cash I requested to withdrawal did not match what I received when exchanged
Can I get a disposable card?  How many can I have?  How often can I use them?
Is payment required to get a card of my own?
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!
I need to change my contact information.
Do you think you're asking for too much information about me?
Why am I still waiting for my refund
Why did the transfer fail when I attempted to do it earlier?
What is the cause of the delay in applying my card payment to my account?
No refund showing in my statement.
I do not know what this cash withdrawal is
my pin hasn't arrived in the post! How do I cancel it or get a new one?
why can't my beneficiary make transactions?
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.
How do I know if I will get my card, or if it is lost?
I did a bank transfer and my balance isn't current.
Is there a cost to receive money?
Can you tell me my code to get into the app?
Do you know the rate of exchange?
I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?