Instruct: Classify the given online banking query into its corresponding intent.
Query: I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?
I am having trouble doing a transfer. A "Decline " message appears after making the transfer.
With this app, will I be able to exchange currency?
How much does it cost to top up by transfer?
what is the correct exchange rate for getting cash
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
Is there a way to track the new card you sent me?
There are strange transactions on my account.  What should I do if I think someone stole my details?
My transfer to a beneficiary was rejected.
What is the status of my top up?
The app can't verify my information for identity proofing purposes.
I'm locked out of my account as I can't remember my code, what do I do now?
My card is not working at stores.
Why was my withdrawal declined
Can my account be topped-up by friends of mine.
Which countries can I change my PIN in?
i need to proof my identity to you why and how?
What are the steps for my friend to send me money?
new customer and filling gas for the first time today, not working,
Do I need to set a limit on auto top-up?
I don't want to give you all my identify details.
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
How do I go about getting an actual card?
My new card has not been delivered to my home yet. What is going on?