Instruct: Classify the online banking query into its corresponding intent.
Query: There are duplicate transactions on my account
How do I get my money back for a duplicated charge?
Why is top up not working if I use my American express with my apple pay?
If I add money with an international card, are there any fees?
How many top-ups can be approved?
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?
Is there a top up fee?
There is a withdrawal waiting.
How can I setup automatic top-up?
If I want to send out more cards, do you charge extra for that?
Do you have a list of the cards and currencies supported?
Hi! What documents can I use to verify my identity?
I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?
Why has my account balance not changed after depositing a cheque?
How do I fix my card if it is broken?
How do I track the card you sent to me?
Can you tell me why my transfer declined?
I need my purchase cancelled.
Money was taken out without my consent,
Why hasn't my account updated to reflect my current balance?
I think something went wrong, I didn't get the right amount.
Can I get both a Visa and a Mastercard from you?
I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?
My transfer was wrong, are you able to stop it before it goes through please?
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow
The ATM would not give me cash,why?