Instruct: Classify the online banking query into its corresponding intents.
Query: My card payment had the wrong exchange rate
Why is the exchange rate different on my recent purchase?
Can you explain the transfer fee that I was charged?
I am waiting for the money to enter my account. How long does it take?
who can put money in my account?
I don't think the transaction has gone through, so can I cancel a transfer?
can i get a virtual card
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?
What are the steps needed to top up with Apple Pay?
Will you set a limit to my top-up?
I was told I would be getting a refund but I have yet to see it
Are there charges for using a bank card to top up
I didn't withdraw the amount of cash that is showing up in the app.
My last ATM request did not go through due to a declined card. Please cancel the request on my account.
What is an exchange rate?
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
What is this extra pound charge for?
What are the steps for the identity checks?
My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent.  What is going on?  They say the money hasn't got to them but I see it going out of my account.  Can you check that the money went to the right place?
My card payment has been cancelled
Is it possible to obtain both a Visa and a Mastercard from you?
Why was one of my transfers declined?
Do you know the process how to activate my card?
Where do I go to edit my personal details on my account?
What fiat money can I used in the exchange and holding?