Instruct: Given an online banking query, find the corresponding intents.
Query: I wanted to top up my account and it doesn't look like it worked
I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.
What's your refund policy if I bought an item from you?
How do you figure out the exchange rate? Can you explain why I got less money than expected?
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
My card is due to expire
Am I going to be charged for topping up by transfer?
Is there a pay structure for currency exchanges?
Why do you need to know so much about me for my account?
Why does my top-up get cancelled?
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
Will the card be a Mastercard or a Visa?
Can I exchange USD for GBP in your app?
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
The transfer finally worked, but how long does it stay pending?
I deposited a cheque with some money, but the balance hasn't changed.
Which currencies do you work with?
I have heard about these disposable virtual cards but don't understand how they work.
I need to delete my account.
I took out money from the ATM and it's still showing as pending?
How can people transfer money to me?
I received a refund, however I cannot see it in my account
If I exchange currencies frequently, is there a discount?
I can't remember my passcode.
I need to reverse a transaction
Do you offer any discounts for someone who exchanges currencies frequently?