Instruct: Given an online banking query, find the corresponding intent.
Query: Can I have a tangible form of my virtual card.
Card delivery services? Where?
The exchange rate for my withdrawal was wrong.
My transfer was declined. Why did this happen?
A transaction posted twice to my account.
Can you tell me about why the account I have was charged an extra 1$
Why has my top up not gone through yet?
I haven't been able to complete any transactions on my card today. Do you know what's wrong?
I need to check status as my friend hasn't got money I sent.
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.
I'm still waiting for my transaction.
My card is about to expire.  How do I get a new card?
Can you make exchanges with the EUR?
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
What currency can I use to add money?
can i create my own pin right away
Why is the payment I made still pending?
Will I be charged if I add more cards to the account?
I didn't see the money I added to my card.
ATM withdrawal not working.
I thought I was going to receive more currency?
Why hasn't my top up gone through?
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
Can I have a refund for one of your products?
Is there a charge for getting more cards?
Can you please tell me why I cant get money from the ATM?