Instruct: Classify the given online banking query into its corresponding intent.
Query: It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.
Unable to complete transfer, states 'declined'
Why is my top-up showing as cancelled?
The ATM won't give me my card back. I need it back now!
What do I do if there is a direct debit on my account that shouldn't be there?
Is it possible to have a second card?
Will I get charged for sending out more cards?
Is there a limit on auto top-up?
I was using foreign currency at an ATM, but the rate was typed in wrong.
What was the cause for my card to be declined?
Why was my top up cancelled?
Why would a merchant revert a card payment?
I need my payment in another currency
I need to terminate my account.
I don't know what's wrong with my card, but it has not worked at multiple places today.
Need help to get my card to work.
Why do you need my name and ID
My contactless stopped working today no matter where I try to use it. How do I get it to start working again?
My transfer is pending, why?
Where should I withdraw money from?
I need a new card because the ATM took mine.
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
I used my card and there was a fee
If I lost my phone at the hotel, can I still use the app?
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
I was charged a fee for a transfer.