Instruct: Classify the online banking query into its corresponding intents.
Query: Looking at my statement I see that I was double charged for a payment I made.
What do I do if I've been charged twice for the same transaction?
I need to know where do my funds come from
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
I topped up last night but don't have any funds, why not?
How can I get my money back for a payment i didnt make
Is it possible to change my pin if i am out of the country?
I did not get the cash that is showing up in my app.
Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
How do I add my new card to the app?
My cash deposit hasn't posted to my account.
Do I need my phone to use the app?
how does my statement get updated so i know when a refund will reflect on my balance
I need to change my home address.
Why is it taking so long for my money to appear in my account? I have been waiting a week!
Could my daughter open an account?
The exchange rate for my withdrawal was wrong.
Why have I been charged an extra £1?
What are the steps I should take to recover my swallowed card?
how do I get my card to show in the app?
Problem with my top up going through
Why is my withdrawl to cash still pending?
How do i verify my card?
need to exchange currencies
How do I top up using my Apple Watch?
Why is my refund not visible on my statement?