Instruct: Given an online banking query, find the corresponding intents.
Query: Why is identity verification required?
What is the first step I need to make for being able to access my account?
I would like to dispute a payment I didnt make
Can you tell me why my top-up failed?
A percentage fee was charged to my withdrawal.
I transfered my balance a while back.  Why doesn't my account reflect this?
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
I made a mistake this morning when I did a transfer. How do I reverse it?
Can I directly deposit my salary to this account?
Is it possible for a friend to personally send me a payment?
Why is a transaction still pending?
What do I need to do to link my new card for my account?
What's the procedure for canceling a purchase?
How long is the delivery to the US?
I no longer need AUD, I need GBP instead, how can I make this happen?
If I exchange currencies on a regular basis, is there a discount?
How do I transfer cash my into my account?
Help me verify my identify?
When will I receive the card?
How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?
Why are my payments not working and show pending?
I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!
If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?
Activate my card
My identity isn't being accepted, what should I do?
Please explain the exchange rates.