Instruct: Classify the given online banking query into its corresponding intent.
Query: When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
I didn't receive the correct exchange rate for an item that I bought.
Why does my identity need verification?
I have received my statement but I do not see my refund, why is that?
My card stopped working after multiple transactions. Why?
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
Can I top-up my google pay?
Where's the button to top up with a cheque?
what amount of time does it take for a transfer to reflect and be available
Why did my cash deposit not show up?
What happens if the ATM gives me the wrong amount of money?
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
I have a disposable card, how many transactions can I make?
Why was my exchange rate a different amount than usual?
The transger I tried to make failed.
I didn't get the correct amount of money from the ATM machine
Is there a discount for multiple currency exchanges?
What could possibly be the cause of my failed transfer?
Can you please reactivate my card?
I just received my card and I'd like to activate it.
Will you send me a new card in China?
Can i have a virtual card?
My password doesn't work.
I am not able to see the card PIN anywhere?