Instruct: Classify the online banking query into its corresponding intent.
Query: Why did my payment go back to my account when I bought something?
I just checked and my payment was cancelled, why?
Are there any fees if I want to add money using an international card?
I made a transaction, but I made it to an account I didn't mean to make it to.
What are the top-up fees for my card?
It appears my transfer was declined.
I checked my statement and saw a charge of one pound, where is this charge coming from?
My card is no longer lost. How do I enter it back into the app?
My top is still pending.
Do you know how to change my card PIN?
why must I prove ID
Can somebody else top up my account?
I have made a recent check and cash deposit that isn't reflected in my balance.
Can you tell me what currencies I can use to add money?
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
Are there any places that I can't use the disposable cards at?
Do you only use Visa or do you have Mastercard too?
When I got cash the exchange rate was wrong
I want a new card
How is an exchange rate calculated?
I transferred some money but it is not here yet
Account topping up bank transfers to my account assistance please?
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
If I need to transfer something quick from China, how long does that take?
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
I hate this ATM, it charged me an extra fee, Why did it charge?