Instruct: Classify the given online banking query into its corresponding intents.
Query: How to exchange my currency
Does your app allow currency exchange from USD to GBP?
Can a friend top up my account
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
I topped up but my money is not showing. Why is that?
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
I would like to cancel my previous transaction
Can someone please help assist me by explaining to me why my pass-code is not working?
Is there an automatic top up feature?
My app says I made a withdrawal, but I didn't.
My bank app said that I got cash from an ATM, but that's a mistake.
I have the cash already, my account still shows up as pending.  How can my account be still pending?
I need to cancel a transaction.
I need to verify my identity. How do I do that?
Can you tell me when my money transfer will go through
How do I request a disposable virtual card?
Am I going to be charged for topping up by transfer?
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
What needs to be provided for identity verification?
I need a new card, my old card is expiring.
What is the identity verification process?
I need a number of disposable cards everyday.
Will the system automatically top up itself?