Instruct: Classify the online banking query into its corresponding intents.
Query: What is your shipping policies for cards?
Can you tell me when my card will arrive?
It looks like a payment I've made hasn't made it through yet.
The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
I believe that someone is using my card without my knowledge!
I am having trouble finding the top-up card verification code.
I put some money in my account the other day and it's not gone in yet, can you help with this?
Let me know what the steps for the identity checks are
I have a transaction showing multiple times.
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
If I ordered my new card last week, how much longer should I wait to receive it?
I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!
I see a direct debit transaction that I didn't make.
What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.
I think my phone was stolen. What can I do?
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.
Does a discount apply if I exchange currencies frequently?
For my account, how do I transfer money in?
What exactly is the exchange fee?
Is there anyway to use a cheque to top up?
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it
Do I need to pay extra for exchanging currencies?
My card couldn't complete a transfer, why?
Are your cards available in the EU?
Help!  I forgot my password.
What is the process for transferring money into my account?