Instruct: Given an online banking query, find the corresponding intent.
Query: Was I charged extra for using my card?
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.
I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.
the exchange rate was different than expected
Which credit card top-ups do you accept?
There is a direct debit patentp that I haven't authorized.
I prefer using Mastercard, can I substitute?
Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
Are there any specific cash machines that I have to go to in order to change my PIN?
Am I able to change my PIN at certain cash machines?
Can you explain to me the way to verify my top up has gone through?
I would like to reactivate a card and wondered if that could be done?
I have a transfer that was declined.
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
I did a cash deposit to my account, but I am not seeing it on my statement.
What is identity check?
Why is there a random payment in my statement?
How do I add cash to my account?
Where is the top-up verification code located?
Why is my PIN blocked?
Who is giving me my money?
is there something blocking me from making transfers
Pending still shows on this transfer, why?
can my husband open an account and transfer money
What amount can I top-up?