Instruct: Given an online banking query, find the corresponding intents.
Query: I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
What are the additional charges for a SWIFT transfer?
what is this fee for transfering
I found the card I thought I lost this morning. Can I reactivate this card?
Did you deactivate my card it's not working anymore
Will I be sent a new card before mine expires?
the exchange rate was different than expected
Are you available in my country?
Am I allowed to get an account for my daughter?
I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?
I can't get any money from my account.
I was supposed to get a refund but it is not showing up on my card
How long will it take for my top up to work? It's still pending
Yesterday I had my phone stolen.  Please advise what I should do.
Tell me how to change my details.
My phone has been stolen.  How can I make sure no one uses my account from it?
I tried transferring to an account but it didn't go through. What happened?
Are there discounts for frequent currency exchanges?
I'll send a check to top up my account
How long will it be to get this new card?
It kept my cash
What is the procedure to transfer money to my account?
How do I fix my card if it is broken?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .