Instruct: Given an online banking query, find the corresponding intents.
Query: What's the procedure with currency exchange?
How to I switch my money for the money used in another country?
Are there any top-up limits?
Do I need to do something to get a new card once it expires?
Can I get a full list of instructions for identity checks?
What happens if I forget my PIN?
Is there a top charge for US cards?
Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!
I think the exchange rate for my for my cash withdrawal is wrong
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
Why does my identity need verification?
Help, I don't know what the PIN is to my card?
I need to get hold of a physical card?
Why do I still have a pending cash withdrawal?
My top-up was reverted by the app.
I need to transfer something to China. It is urgent. How many days will it take to get there?
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
My card shows a cash withdrawal I don't recognize.
What do I do with my "decline" message on a transfer?
Why didn't my card payment work?
I have lost my phone or it has been stolen.
I want a backup second card. Is this possible?
The ATM didn't give me the amount I asked for
How do I top up using my card?
Can you tell me why a cheque deposit isn't showing in my balance?