Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I change my PIN without being physically present?
Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.
my refund has not hit my account yet
Can I use American express with apple pay? Why does it make my top up not work?
How can I top up my account and which currency can I use?
Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?
I desperately need to transfer something from China, Please give me the wait time.
I bought something with my card and I was charged a fee
I was charged twice for the same purchase!
How can I go about resetting my passcode?
Can I have a supplementary card?
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
I don't recognize the direct debit payment on my account.
How and where can I find the identity checks?
Why was there an extra charge with the withdrawal of my money?
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
I'm wondering how long it takes for my money to get to me after a bank transfer.
The app isn't letting me log in, but my info is correct.
A withdrawal is showing that I don't recognize
Can I exchange my money for EUR?
Do you also have this extra fee on your statement?
I did not get the right exchange rate while getting my cash out.
How much is it to use my US debit or credit card to top up?
tell me how to get a refund for something I bought.
I got a strange fee when I used the ATM.
After I got my cash, I found out my exchange rate was wrong.