Instruct: Classify the online banking query into its corresponding intent.
Query: What is the function of the identity check
I keep being asked to verify my identity. Is this normal?
How many disposable virtual cards can you have?
I need help reapplying my top-up. It seems it isn't working.
Tell me how to change my details.
What do you require for identification verification?
Can I open an account for my offspring?
I paid with my card and ended up being charged a fee.
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
The disposable cards, what are they for?
How much will it cost me for a SEPA transfer?
Are you going to charge me to top up my card?
My passcode was denied.
Does the fee for exchange change?
How do I get a refund for an unauthorized direct debit payment?
How long does it take for a new purchase to stop being considered pending?
Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.
Hi! What documents can I use to verify my identity?
What is your shipping policies for cards?
Any place that takes Mastercard would be fine.
I would like a virtual card...how do I get one?
I see a payment on my statement for  a place I didn't make a purchase at.
I have transferred some money but the balance hasn't changed
Do i have to wait to get the pin or can i set up a pin
I ordered a virtual card but it hasn't come through yet