Instruct: Given an online banking query, find the corresponding intent.
Query: What are the exchange rates you assign?
What are the current exchange rates?
How long will a cash withdrawal be pending?
I was charged and shouldn't have been charged when using my card!
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
Why can't I withdraw money?
I want my card frozen right away. Money was taken out in an odd location I have never heard of.
How much could I top up?
Where did this extra €1 fee on my statement come from?
I finally got my card.  Now I want to link it.  Is that something you have to do or can I do that?
I tried topping up my account but it failed, can you help me?
Why was I charged an extra fee when paying with card?
Why was my card charged when topping off my balance but it's not showing up in my wallet balance?
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
Help me order a new card that's going to be expired soon.
How can I replace an expired card?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
I recently transferred money to my account when will it show up?
What do I do to close my account?
My card is broken
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
The amount of exchange was not correct for the item i bought.
What fee will be charged for exchanges?
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?
How do I get a new expiration date?
I know there's money in my account, why did my account decline me?