Instruct: Classify the online banking query into its corresponding intent.
Query: I think I forgot my passcode
The app passcode has completely slipped my mind.
I saw there is a cash withdrawal from my account via the app which I did not complete.
I got a strange cash withdrawal in my statement
My card didn't work at the ATM in Notting Hill.  Is my card working?
I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?
why hasnt my card come in yet?
How long does it take for money to transfer as my balance hasn't been updated
Help me delete my account.  I am not satisfied with the service.
What are the currency types that I can keep money in.
May I change my PIN?
Must I verify my identity?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
Why hasn't my account updated to reflect my current balance?
I was wondering why my payment hasn't gone through yet, its been a while.
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.
I need my card topped up,
Explain the extra fee on my card when paying.
Which countries are represented?
The ATM didn't give me enough money! I asked for more than it gave. What do I do?
Can I already use my account although the identity verification has not passed yet?
Please send my refund now.
how do you get exchange rates
How long is the delivery to the US?
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?