Instruct: Classify the given online banking query into its corresponding intents.
Query: How do I go forth with bank transfers for top up accounts?
I would like to transfer money into my account.
Will there be a charge for topping up by account with a SEPA transfer?
I am waiting for a payment to be processed
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
I ordered my card but it hasn't been delivered yet
I was charged a fee when buying stuff with my card.
I was charged a fee for a transfer.
My statement shows a strange direct debit.
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
If I need to top up with cash where should I look?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?

Which cash machines will allow me to change my PIN?
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
Can you tell me what i need for the identity check?
Will you guys do Visa or Mastercard?
I seem to be unable to make any transactions.
I saw that my transfer was declined.
Can I add money in intervals to my account?  I will be traveling.
Why am I being charged the wrong currency exchange when I purchased something abroad?
i need a refund from you because the merchant is refusing, can you do that?
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.
I would like to change my personal details.
I made a cash withdrawl and there is a charge.  What is this?
What are the steps for identity checks?