Instruct: Classify the online banking query into its corresponding intents.
Query: Why wasn't my payment to beneficiary X approved?
Why can't a beneficiary receive a money transfer from me?
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
I'm not happy with service and would like to delete this account.
How do I start auto top up?
How is the PIN delivered?
I am having trouble with the app recognizing me.
Why is the ATM not allowing me to get cash?
What would cause a transfer failure?
My card has not been delivered yet and its been a week since I ordered it, please help
My identity verification didn't work
Is there a way to see my money's source?
What is the pending payment on my card about?
I placed a cash deposit in my account but I can't see it yet.
Why didn;t my payment work
The transfer that I was trying to complete was declined. What was the cause?
I entered the pin incorrectly too many times and now it is blocked. Can you help?
I had a problem with my card payment, can you help?
On my transfer there was a "decline" message
I have a strange transaction for £1 on my statement, what is that?
Can I change my PIN if I want to?
Do you have any top-up limits?
There is a strange payment on my card and I don't know what to do.
How do I get a PIN?
Why is there an extra fee on a transfer?