Instruct: Classify the given online banking query into its corresponding intents.
Query: Do you support direct deposits from my employer?
What are the steps for getting money from a friend?
Are there any fees associated with receiving money?
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?
How long does it take to get money from Europe?
How do you come up with your exchange rate
Why didn't my top up work?
What's go on, where is my new card?
I want to transfer money to a beneficiary, but I couldn't.
How much does each transfer cost?
I need more physical cards.
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!
what is this extra charge with my purchase?
I deposited a cheque with some money, but the balance hasn't changed.
The exchange rate is incorrect for my payment.
I have a disposable virtual card. Is there a limit to how many times I can use it?
I believe my top up did not work.
I don't recognize this payment at all!  Help!
I entered the correct pin but I still couldnt get funds.
There's a card payment with a name I don't recognize
What age do you have to be to open an account?
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
Why is my refund not visible on my statement?
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.
It says the transfer wasn't accepted.
Will the duplicated payment be refunded?