Instruct: Given an online banking query, find the corresponding intents.
Query: I was charged twice for the same thing.
Why does my statement show various transaction times?
When I top-up, the app reverts it.
My credit card for was not approved for a top-up transaction.  What happened?
My account was charged a fee. When did you start charging extra for card payments?
Could I get a MasterCard and Visa from you?
How do I order a new card if my current one is about to expire?
I think someone has hacked my card!
Is there a way to reset the passcode?
How do I find out what countries you service and what countries you do not?
What documents are required for proof of identity?
I had a dollar charged to my account that's still pending and wanted to know what the charge is for?
Can cash be used in physical locations to top up?
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?
I was informed that transfers were free. I noticed I have a fee but why?
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
Salary in GBP has been received. Does it need to be configured into another place?
What reasons could cause my top up to be reverted
What countries have access to this service.
Are there limits on the virtual cards?
My money transfer hasn't appeared yet.
There has been a charge pending on my account statement that I can't figue out it's for a dollar.
Why can't I make multiple payments with my virtual card?
My card wants to be topped what do you guys support?
How soon will I get my card?
Please explain the exchange rates.