Instruct: Classify the given online banking query into its corresponding intents.
Query: I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
I am being charged the wrong amount on my card.
Why is the transaction to my friend still pending?
I made a cash deposit going to my account but it is not there
Where can I get a new passcode?
What can I expect at card expiration?
can I be charged for topping up by card
Why was there a fee for my cash withdrawal?
If I get a transfer from Europe, how long until it is in my account?
My card couldn't pay in a shop.
To deliver to the US, how long will it take?
I would like to make sure it is delivered on a certain date.
Am I going to be charged for receiving  money?
What commission do you take for currency exchage?
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.
beneficiary transfer problems?
How come there is a duplicate charge on my card?
How can I cancel my transfer?
Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?
Is there an alternative to a physical card?
Hi! What documents can I use to verify my identity?
I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?
My friend would like to send me money. What are the options available to them?
Do I have an option between Visa and MasterCard?
Is there any reason why my card didn't work when I tried to top up?