Instruct: Given an online banking query, find the corresponding intents.
Query: Why was one of my transfers declined?
Shopping on line I was declined when trying to buy something.
What are the reasons for my beneficiary not being allowed?
Do currency exchanges cost extra?
I want to close my account now.
What is the refund process?
I want a disposable virtual card, how do I do that?
How do I know what my PIN is?
Who do I contact if there is a direct debit that I did not create.
I was told to verify my identity, how do I do that?
Can I set my own top-up limit?
Why do I have to give you my drivers license
Why is the exchange rate on my card payment different than I expected?
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
I added money to the card but the transaction didn't go through
How does a disposable virtual card work?
Why was my cash withdrawal declined by the ATM?
Are cheques accepted for a top up?
I do not recognise this card payment.
Where can I change my PIN?
How do I get my money back for a duplicated charge?
My virtual card is just not going through.
I was checking my statement and I think one of my card payments has reverted
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
How can I check to see where my funds come from?
Is it possible to track the card you sent me?