Instruct: Classify the given online banking query into its corresponding intents.
Query: I am seeing a direct debit I wasn't aware of.
I don't know what this Direct Debit payment is.
My phone was taken yesterday, is there something that I need to do?
Why did my transfer to a beneficiary fail?
Could you please freeze my card immediately?
Is there a limit to how much I can top-up?
What are the auto top-up policies?
How come the ATM won't give me my money?
The wrong exchange rate was used when I purchased an item.
What's the amount that I can top-up?
can I top up an apple pay?
I have been trying to exchange this for crypto but the app won't work could you please help me?
Which currencies do you handle?
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
I moved, can I edit my personal details?
Where can I change my PIN?
Where do I go to fill out the identity form?
About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?
Why hasn't my friend received the money i sent them yet?
When will my pending payment finish?
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
when will my transfer arrive
Can my 8 year old grandson open an account at the bank?
Why did I get charged a fee on my card?
Why are the things I bought earlier today still showing as pending?