Instruct: Classify the online banking query into its corresponding intents.
Query: Why can't I use my card?
I think my card is broke it's not working anymore
why is my top up failing
who should i contact if my refund doesn't go through?
Can I make an account for my daughter?
Would I need to pay extra for currency exchanges?
Do top-ups have limits?
When I went to $100, all the machine would give me was $20.
Why did I get charged for a transfer?
How do I order a new card if my current one is about to expire?
Why was I charged a fee when I withdrew money?
My new card has not been delivered to my home yet. What is going on?
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
Can you tell me exactly what fees I will expect to see in regards to your cards?
Someone has taken my phone from my hotel room!
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
i dont recognise some of these transactions, i think someone has my card details
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?
Why is the purchase I made this morning still pending?
Is there an allowance on cards?
Where in the app do I go to verify my identity?
What is the purpose for verifying my identity?
I have a transaction showing up more than once.
Is it possible to top up using a cheque?