Instruct: Classify the online banking query into its corresponding intent.
Query: I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
I didn't do a payment and I have it now.
Are there any fees to get additional cards?
I'm in the EU. Can I get one of your cards?
I need more money in my account. Can I add more by transferring?
A direct debit payment that I didn't authorise shows up in my app.
I am adding money, what currencies do you accept to do this?
WHAT IS THE ATMOSPHERE OF IT
How do I verify my new card?
I don't understand what a disposable virtual card is, can you help?
Why is the exchange rate for my payment incorrect?
I was declined when I tried to take out cash!
Why can't I see my funds after I topped up?
Where do I have access to a virtual card?
How can I transfer money to this account from another bank?
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
It's been more than a week since I had a return charged to my card, why hasn't it showed up?
Where can I see where my funds came from?
The ATM won't give me my card back. I need it back now!
I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done
there is a debit i dont recognize
Where do I find my PIN for my new card?
I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.
Am I the only one who can top-up my account?
My card is not working at stores.