Instruct: Given an online banking query, find the corresponding intents.
Query: Do exchanges cost more?
What is the charge for exchanging currency?
I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?
I tried activating my card and it didn't work
I've just got married and want to change my name.
Please tell me why I would have to pay a fee for a recent payment. Thanks.
How long does it take for the money to show up in my account?
I saw I was charged extra for money I withdrew?
Can I wait for you to send me a new card when mine's about to expire?
A payment is showing twice. Why is that?
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
Which ATMs am I allowed to get money from?
I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.
How can I investigate a missing refund?
What are the steps to verify identity?
I accidentally left my phone at the hotel so now I'm not able to use the app.
How would I go about getting a physical card to use in stores?
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
My payment was stopped
The exchange rate is incorrect on an item I recently purchased in a foreign country.
I think my card payment was reverted
Do I need to order a new card if mine is expiring?
why was a transfer declined
I don't understand why I was charged extra for withdrawing money?
Why am I seeing a direct debit thats not mine?