Instruct: Given an online banking query, find the corresponding intent.
Query: How come a fee was charged when I tranferred money
Can you explain the transfer fee that I was charged?
My top up is incomplete.
how much for topping up by card?
What should I do if I don't know my password?
I can't find my card!  What should I do?
What steps do I have to go through in order to activate my new card?
I only received $20, but I requested $100.
I don't think my transfer wen through. Why?
who should i contact if my refund doesn't go through?
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
I believe my card has been compromised as there are funds showing that I did not receive.
Are there any charges for using a bank card to top up
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
Why is  my balance not updated?
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.
How do i find my top-up card's verification code?
My card was charged more than expected.
How can I put more money into my account?
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?
Can I have a card even if I am not living in the UK?
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.
I want to add money to my international card, so are there any fees charged to do this?
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?
What do I do about my expired card?
Is ordering a new card from China available?