Instruct: Classify the given online banking query into its corresponding intents.
Query: What proof do you need for my identification?
I'm unable to verify my identity
Why hasn't the transfer shown up in my account yet?
It says that my payment is pending, what does that mean?
I was informed that transfers were free. I noticed I have a fee but why?
What does it mean if it says my card payment has been cancelled?
Is there a way to top up using my Apple Watch?
I put money in my account a week ago but its still not there?? What happened to my money?
Can you tell me if I can track the card you sent me?
What should I do when my card reaches its expiry date?
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
I have received my American express in apple play, looks like top up has an issue, please help?
I have a transfer from the US, How long is the wait?
I want to op up my account by using bank transfer. How do I go about it?
Do I need to order a new card if mine is expiring?
I can't find how to top up my account with a check.  Where is that?
Do you receive SWIFT transfers?
Help me figure out why my transfer was declined
Which establishments will accept my card?
If I need to top up with cash where should I look?
what steps do you take to check identity
i withdrew cash and dont see it reflected on the balance
Why can I not do a  transfer
I want to know where my money comes from.
Can I have a friend send money directly to me?
Is there a charge for exchanging foreign currencies?