Instruct: Classify the given online banking query into its corresponding intent.
Query: My money disappeared right when I tried to top up
My top up is not showing up in my wallet!
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
What is the cost of a transfer?
My card payment did not go through.
My card will not work
Is there a maximum for top-ups?
I am having trouble with the app recognizing me.
May I order another card?
What do I do if my card expires soon?
Why did you charge me extra for withdrawing money?
The ATM machine ate my card.
Why was I charged an extra fee when paying with card?
I added money to the card but the transaction didn't go through
How long will it take for the cash I deposited this morning to show up?
Can you tell me why my card payment was cancelled?
Why hasn't my balance been updated from the check deposit I made?
I don't recognize a purchase that was made with my card.
The refund doesn't show in my account
How do I get a new card when my old one expires?
I have a fee showing from last time I used my card.
When I tried to access my cash, I wasn't allowed!
I would like open a second card for my daughter, how can you assist me?
My product hasn't arrived even though I ordered it a while ago. I want a refund!
Please help me with the activation of the new card.
My phone is lost I don't want someone to use my account, what can I do?