Instruct: Classify the given online banking query into its corresponding intents.
Query: How can I change to my married name?
I need to change my personal details in my account.
Why isn't my id verifying?
Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.
I haven't received my card yet, how long does it normally take?
What about my children?
Could you please tell me your exchange rates?
My card won't work right now.
When can I expect delivery?
how can i track card you sent
I accidentally exceeded my PIN tries.  Please advise.
Can i make transactions before identity verification?
Why is there a fee associated with card use?
I need to reset the passcode.
What is the procedure for topping up with a cheque?
The ATM won't give me my card back. I need it back now!
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
Help!  I forgot my password.
I used my card to get cash then I was charged a fee that I shouldn't have been charged.
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
How can I receive my salary with a different currency?
Can I have a third card?
I purchases several items today. Why are they still showing pending?
How do I top up?
Top up is not working even though I have my AMEX in apple pay.
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?