Instruct: Classify the given online banking query into its corresponding intent.
Query: How come I can't seem to verify my id?
How long does it take to verify a person's identity?
I have been charged a fee for getting cash
I didn't make the direct debit payment on my account.
Can you tell me why my top-up failed?
The app shows Direct Debit payments that I didn't make
I wanted to know why a top-up I made has been reverted.
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
What is the max amount of top-ups?
What do I need to do to get my salary through this?
my cash out is still pending
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
I received my salary in the wrong currency. How do I change this?
why was i chargged
How do I know if my top up worked?
Why isn't my balance updating?  I did a bank transfer and it isn't current.
I was charged two times for the same thing.
I have a reverted top up I made and wanted to know why it didn't go through.
I made a payment but it was returned.
Can I get the Mastercard?
What is the maximum times I can auto top-up?
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?
My top up doesn't work
Do I need to order a new card before it expires?
Can you assist me in acquiring a virtual card?
How do I go about cancelling a transaction?