Instruct: Classify the given online banking query into its corresponding intent.
Query: I have a duplicate charge
I got charged in double and want a refund
When can I expect my refund?
Can I use a disposable virtual card for any purchase?
Is there any way I can get more physical cards to use with my account?
I tired but an unable to activate my card.
There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.
My top-up was declined
Is there any reason why my card didn't work when I tried to top up?
Are there any charges for receiving money?
I sent money to someone but they haven't gotten it, what's going on?
I am unable to prove my identity
What is the top up code for?
I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.
I couldn't transfer money to my bank, why not?
I tried to transfer money but it didn't go through
When I got cash the exchange rate was wrong
How do I get a card in the EU?
The money disappeared when I tried to use my card to top up.
how can i add money to my account if you don't accept cash
I lost my card, what do I do now?
I live in the UK. Can I get a card?
Why did my top-up get reverted?
I might have been charged on my debit statement by fraud.
How can I exchange currencies using your app?
Can I top up any amount?