Instruct: Classify the online banking query into its corresponding intent.
Query: Can I use my account although the identity verification has not been accepted yet?
which identity details are required
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
What does it mean if it says that my payment is pending?
Why was there a fee with my cash withdrawal?
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
what is the status of my refund
Would I be able to top up as much as I can?
Would you be able to offer me a discount, since I need to exchange currencies frequently?
I'm interested in getting a card. How does one go about doing that?
Do you work in Greece?
Where can I get money from my card?
Why is allowance not being given to my beneficiary?
Tell me how to verify a top up.
I need my card activated.
Are there any restrictions for the disposable cards?
I can't find out how to top-up my account using cash.
Why is there an extra pound charge that is pending?
I didn't get all the money I asked for
My wallet isn't showing my top-up, did I do something wrong?
I need to order a new virtual card, how do I do that?
Help me.  The passcode doesn't work.
My Bank is in Europe, how long will the transfer take?
Would I be able to open an account for my daughter?
My PIN got blocked, help.
Why would I receive an error that my transfer isn't possible when I've done it before?