Instruct: Classify the given online banking query into its corresponding intent.
Query: I was charged a fee when withdrawing cash, can you explain why?
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
The card that I have isn't working. This is the physical card.
Is there an issue with my card payment as it has not gone through.
You shorted me money when I tried to make a withdrawal.
How long do I have to wait for my bank transfer to appear in my account?
Please show me how my friend can send me money.
Why am I being charged a hidden fee?
What are the exchange rates?
Does your app allow currency exchanges between USD and GBP?
What kind of businesses will take my card?
In regards to my card payment, the exchange rate is incorrect.
Is there a reason why a recipient might not see my money transaction
Do I have to pay for a physical card?
How do I go about verifying the top-up card?
Why was my transaction not approved?
Where are the ATMs that I can use Mastercard?
How long do I wait for a transfer to take?
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
What should I do if I have used all of my PIN tries?
I got charged twice for the same payment. Please removed the pending payment. Thank you.
I tried to top up, but it didn't finish.
When the time is right will this automatically replenish my balance?
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
For a week now, I have tried to use my card and it is still not working.
I see a cash withdrawal in the app that I did not do.