Instruct: Classify the given online banking query into its corresponding intent.
Query: I need to know the process to transfer money into my account.
Whats the transfer process
What is a pending cash withdrawal?
My withdrawal is pending, why?
I need to make a transfer but it keeps getting declined I need Help!
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
What is the max I can top up?
Why do you need to check my identity?
Where do you deliver cards to?
My statement has a payment that I do not recall making
I made a payment that is not yet complete.
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
Are there cash machines where I can change my PIN?
how to i go about getting my virtual card
I'd rather not use my physical card, how can I get a virtual card?
Can I change my pin at a cash machine?
I looked on the app and it says I withdrew cash.  I didn't!
I can't get the ATM to give me any cash
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
Why is there some cash that I did not deposit in my account?
I need to know what your exchange rates are.
What do I do if I can't get my card out of the ATM?
How do I deactivate my account?
Why did I only receive a partial amount of what I tried to withdraw?
I could not access my money at the ATM
I have a transaction and would like to know if I it's cancelable?