Instruct: Classify the online banking query into its corresponding intent.
Query: Why has my top-up not worked?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives
What is a pending cash withdrawal?
Do I have a $1 extra fee on the statement?
What types of top-up methods do you accept?
An extra pound was charged!
Why do you require identification documents
Why are you asking so many questions about who I am
Transferring money using credit card
Do you have an age limit?
I see a direct debit charge that I did not approve
The exchange rate was different when I got cash
I didn't set up a direct debit payment on my account.
I have a US credit card, will you accept it?
When will my top up process?
Card payment is still pending, why is that the case?
To many charges on my card how do I go about fixing that?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
What ATM accepts Mastercard?
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
Why is my deposit still pending?
Please tell me if I'm going to be charged for sending out more cards?
I left my card at a restaurant and now its missing.
I think someone stole money from my card
How is my card payment still pending?
How much is it to receive money?