Instruct: Classify the online banking query into its corresponding intent.
Query: It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
How can I fix this?  There is a double charge on my account.
I heard you have virtual cards. How do I get one?
Do you support changing the currency I use?
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
How long does it take for money to transfer as my balance hasn't been updated
My order hasn't shown up yet, what can I do?
I got billed an extra pound!
Could you explain your rules for ATM fees?
I am asking to end my account.
How do I make my card appear on the app?
is the a reason why my transfer has failed?
How do I change my pin while traveling?
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?
Why is this payment on my app
My credit card for was not approved for a top-up transaction.  What happened?
People are using my debit card - help!
How can get a Visa card?
What happens after my card expires?
How much do I have to pay to accept an international transfer?
I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?
My cheque is taking a while
Why do some of my payments have fees?  I don't understand.
Are there any fees associated with receiving money?
why would a merchant refuse a payment
Why was I not able to complete my transfer?