Instruct: Classify the given online banking query into its corresponding intents.
Query: I lost my phone and need help so someone doesn't access my account.
My phone was stolen, help!
How can I exchange USD and GBP in the app?
The exchange rate applied is wrong for my international purchase.
My American express works with my apple pay, why is top up not working?
What was I charged a fee for card payment?
I am seeing a direct debit I wasn't aware of.
Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
Will you be able to exchange to EUR?
How does one send me money?
How can a payment be declined
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.
Why is there a payment I didn't do?
I am waiting on the refund
Why does my transfer still say it is pending?
What do I have to do to activate my card?
Tell me why there is an extra charge when I used an ATM?
Why are the things I bought earlier today still showing as pending?
How do I replace a stolen card?
Can you tell me how transferring money into my account works?
I didn't know I was going to get charged to use my card.
I made a purchase and was charged at the wrong foreign exchange rate.
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
I see in the app some cash was withdrawn, but it's not mine.
I need to make a transfer but it keeps getting declined I need Help!
Why have I been charged a fee for cash withdrawal?