Instruct: Classify the online banking query into its corresponding intent.
Query: I see an extra $1  charge on my statement, why is this?
I still have not received an answer as to why I was charged $1.00 in a transaction?
My ID verification hasn't gone through yet, but can I use my account anyway?
I was supposed to get a refund but it is not showing up on my card
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
I want my purchases cancelled.
I was charged extra when I made a cash withdraw, why?
My card was rejected
Can I obtained a Visa Card
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
Can I order a disposable virtual card?
The ATM wouldn't let me withdraw cash.
Can I use my card no matter where I go?
I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
I had a decline on my card. Why?
Where do I unblock my PIN?
Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?
Please help me regarding a direct debit in the app that I don't recognize.
Why did the ATM give me less money than what I requested?
I have yet to receive my virtual card
How to a go about ordering a disposable virtual card?
My transfer is failing when I try to do it.
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
I have my card now how do I activate it?