Instruct: Classify the given online banking query into its corresponding intent.
Query: I'd like to open an account for my children. How can I do that?
How old can one use your service?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
Why is my physical card not working?
I need to actuate my card.
You can use it anywhere that accepts Mastercard.
I made a payment that is not yet complete.
ATM only gave me $20 instead of $100
Would it be possible for me to get a second card?
Do i have to wait to get the pin or can i set up a pin
Hi something is going on with the app.  I see some payments I didn't make?
Can I use my account even though the identity verification has not passed yet?
I didn't enjoy my tutor session and want a refund back. How do I go about doing this?
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
Where do I access the auto top-up function?
I don't understanfd how to top up
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
What are the disposable cards for?
I think the bank made a mistake on the exchange rates
What is the reason my top-up is still pending?
I need a transfer cancelled.
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.
How do I know where my money comes from?
I won't be pleased unless I get a Mastercard.
Why aren't my payment funds available to me?
Top up keeps failing