Instruct: Classify the given online banking query into its corresponding intent.
Query: How can I tell if my top-up has been cancelled?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
I made a deposit in the ATM and it has not cleared
Do you charge a fee for adding money in USD?
I entered in the wrong PIN.  Please help me unlock my account.
Is there a specific date it can be delivered by?
My top up hasn't gone through
Can I get more cards just incase?
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
I am just waiting on the completion of the transaction.
Money is not in recipients account.
Where is my card PIN?
I need to get a card, how do I do that?
I have trouble proving my identity.
Why am I being a charged for using my card?
Where did the money transfer go?
Do i have to verify who I am?
Why was my exchange rate a different amount than usual?
My card expires very soon.  What is the cost and delivery time to get a new one?
Do cash withdrawals cost anything?
Can I change my PIN on holiday?
What is the best way to get my virtual card?
Will you accept my credit card?
It says the transfer wasn't accepted.
What are the disposable cards used for?
It appears my top-up is still pending.