Instruct: Classify the online banking query into its corresponding intent.
Query: What is identity check?
Can I make transfers before my identity verification?
I made a bank transfer and the balance hasn't updated yet.
How much does it cost for additional cards?
Help me cancel a transaction.
Can friends I have top-up my account?
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
I sent a payment but it isn't showing up in the app
I want to terminate my account
I think the exchange rate for the cash I withdrew was wrong.
I can't get into the app with the passcode.
I was attempting to top up with my card but the money has vanished!
I want to use auto top-up. Is there a limit?
Can I change my name?  I am not married.
phone is gone, dont want others to access account information
Can I transfer money using the SWIFT service?
I have forgotten my passcode
I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.
There is a debit paymet that I don't recognize.
Why is there a payment I didn't do?
why don't you accept american express for adding money to my account
Help!  The app has an ATM withdrawl that I didn't make.
Do you know the reason why my card payment was declined?
why am I being charged a fee for transferring money ?
My payment's stuck on pending.
I heard you have an auto-top up option, where do I find that?