Instruct: Classify the given online banking query into its corresponding intents.
Query: I purchased something overseas and the incorrect exchange rate was applied.
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
how long does it take to transfer money, my retailer is waiting
Is there a top up fee for transfer?
What are the disposable cards restrictions?
Help me.  My phone has been lost or stolen!
How do I change my pin while traveling?
I got some items this morning but the payment says pending
Does it cost extra to send out more than one card?
Is there a way to link cards if I have one of yours?
My transaction is showing several times.
For the identity verification, what do you need?
where is my new card?
I see a charge for a direct debit that was not me.
I have an outgoing transaction
The atm wouldn't give out cash
Where can virtual cards be ordered?
What cash stations take this card?
I just got refunded for my purchase over two weeks ago
why has a cash withdrawal charged me?
What identification is required to activate my card?
Am I able to do a SWIFT transfer?
Is there a limit on how much I can top up?
I am still waiting for a money transfer to process.
Please help me.  I don't know my code to get into the app.
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.