Instruct: Classify the given online banking query into its corresponding intents.
Query: Can I already use my account although the identity verification has not passed yet?
I am not comfortable verifying my indentity.
Is something wrong with my account, my balance didn't change after I transferred some money
I need to renew a card that's about to expire
I would like to know more about what a disposable virtual card is?
I must quickly transfer something from China, and I need to know how long it will take.
Can someone assist me with explaining how I can unblock my pin?
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.
Why was I charged more than I should have been?
I don't think I made this transaction on my statement
It kept my cash
I bought something and I take issue with the exchange rate applied.
Why did the ATM swallow my card?
Exchange rate on a purchase was incorrect
There's an error with the rate that is charged.
When will my new card arrive?
Does this app have the same exchange rate as third parties?
How do I order a new card? The current one is about to expire.
Explain pending transactions.
Why was my card declined in a shop?
How can I tell what foreign exchange rate I will get?
Why am i being double charged for something?
Can I request a refund
How do I find my new pin?
I don't have a virtual card - how do I get one?
Can I have a second card issued to another family member?