Instruct: Classify the online banking query into its corresponding intent.
Query: I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
Why did the cash deposit not show up in my account?
Contactless payments need to be enabled for my card.
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.
How long does transfers take?
If I top up by transfer, am I going to be charged?
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
Can you tell me why my pop-up is still pending?
Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?
I have an unknown charge.
Can my password be reset if I do not have it?
how do I speed up identity verification?
There is a withdrawal on my account I didn't make.
My card was used without my permission, what do I do?
How come my transfer got declined
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
I think I got charged twice for the same thing
Why is there a direct debit fee in the App when I didn't do it?
Can I auto top up multiple times?
Can I use my Apple watch to fill my gas tank?
What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
If there isn't a lot of money left, will it automatically top-up money?
I think the bank made a mistake on the exchange rates
What do I do if I find a debit charge that I know I didn't do in my billing statement?