Instruct: Classify the online banking query into its corresponding intent.
Query: Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?
Why have I been charged twice?
My topup got reverted. Please let me know if there is any issue in system.
I paid with my card and I was charged a fee
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
What can I do if my passcode won't work?
Why is there a charge when I took out money?
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?
Are there limits with top-up?
When I top-up, the app reverts it.
I'm not sure what to do about the PIN, because I don't have one yet.
Why is there an extra fee charged?
What do I do if my card has been lost or stolen?
Is it ok for a friend to send me money?
Can I use my card in Austria?
What currencies do you accept to add money?
Why wouldn't the ATM give me my money?
Will there be extra charges regarding to adding money into my international card?
My phone was stolen, what should I do?
Can you tell me what the cash withdrawal is in my statement?
Can we skip verifying?
Tell me why my transfer is declined.
I bought an item and now I want a refund.
Is there a fee to get an actual card?
How long should it take for my top-up to finish? I've been waiting a while.
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.