Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
My credit card transaction was declined for a loan payment.  Can you tell me why?
Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.
app malfunctioning, does not know its me
Can you help me track my card?
I would like to cancel my account.
Is there a list of where I can use my card?
I need my card right away.
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
If I were to use a European bank card for a top up, will I incur a charge?
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.
My identity verification is not working.
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
I got a €1 extra fee in my statement
I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?
What are the charges for receiving a SEPA transfer?
Why was I charged a fee for my withdrawal?
Why is it taking so long for a transfer to complete!
There is a debit transaction on my statement that I did not make
Physical cards are what I need more of
I'm having difficulty verifying my identity.
Will I get a Visa card or Mastercard?
I've been waiting a while for my card, is there a way to know when it will arrive?
I have a US credit card, will you accept it?
Why was I not able to complete my transfer?
can i verify my identity i the app