Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do you guys need to verify my identity?
i need to proof my identity to you why and how?
What is the best way to get my virtual card?
Is there an additional charge to exchange currencies?
I see a direct debit transaction in the app that is not mine
Which countries do you support?
There is a direct debit payment that I did not make.
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
A pending charge of 1L appears on my statement.  Please explain as I have not made a purchase for that amount
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
Can I have a duplicate second card?
How does one send me money?
I don't know what this Direct Debit payment is.
Tell me what ATMs allow me to change my PIN.
Why is my cash withdrawal pending?
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
Why didn't I receive the right amount of cash at the ATM?
How long will it take for my cash withdrawal to stop pending
I cannot see a refund in my account
I want to close my account now.
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
I received the wrong amount of cash back
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
I see a direct debit payment on my statement that wasn't me
Why was my cash withdrawal declined by the ATM?
When did I get a $1 extra fee on my statement?