Instruct: Classify the online banking query into its corresponding intent.
Query: I am having trouble doing a transfer. A "Decline " message appears after making the transfer.
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
Do I get charged if I get money?
One of my payments was doubled
When can I expect a transfer from Europe to go through?
Why do you require identification documents
I am not satisfied with your company.  Close my account.
Can I have my card delivered on Tuesday?
Since I need to exchange currencies frequently, would you be able to offer me a discount?
Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?
I need to report a stolen card
How come I can't put money in my top up account?
What on earth is up with the exchange rate! This should have been a much higher amount of cash
I live in the UK. Can I get a card?
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service
Where do I go to change my account details?
After depositing a cheque my balance did not change.
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
My automatic top-up was unsuccessful
Can I use my virtual card for recurring monthly payments?
I tried to withdraw $100 but only got $20. What happened?
Why would a card payment be declined?
Why can't my ID be verified?
I really want a physical card. How do I get one?
Whats the transfer process