Instruct: Classify the given online banking query into its corresponding intents.
Query: If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?
Can I use American Express?
why did i get declined transfer
I attempted to enter my pin to many times.
I was charged more than once for a card payment I made.
I need to know what your exchange rates are.
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
I would like to reactivate a card and wondered if that could be done?
My refund is not showing.
I can't find my refund. Please help.
cancel my account
You advertise no fee when paying with a card then my statement shows a fee.
What is the most that I can top-up to a card?
I see non-received cash in my app.
I do not know where the transaction is.
Card payment didn't go through.
Can you tell me what I need to do for the identity check process?
How do I get the passcode reset?
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?
What is the procedure for activating this card?
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
I can't get the ATM to give me any cash
How can I get my card out of the ATM?
If there isn't a lot of money left, will it automatically top-up money?
If I need to transfer something quick from China, how long does that take?