Instruct: Classify the online banking query into its corresponding intents.
Query: Why is there an extra charge on my statement.
Why did I get a $1 extra fee on the statement?
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
I want to get a virtual card!
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
How do I activate and link my new card?
I did not receive the right amount of cash I requested
How can I open an account for my children?
What do i do to get a physical card?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
why would a merchant refuse a payment
Why would my beneficiary not be allowed?
Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.
Where do you need to live to receive card
How long does it take for a refund to appear?
Is there any way to get another card on the same account?
I have transferred some money but the balance hasn't changed
What is the purpose for verifying my identity?
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
The other bank confirmed a transfer I made, but this account is not reflecting it yet.
I just deposited cash to my account and can't find it!
I made a mistake of transferring, can I cancel my previous transfer?
Please explain how disposable virtual card work.
My transfer has not arrived.
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
I think the exchange rate on my card payment is incorrect.