Instruct: Classify the given online banking query into its corresponding intents.
Query: I want to create a new pin.
Can I change my pin at ATMs?  If so, what ones?
Help me verify my identity.
Why am I unable to withdraw my money through this card?
Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
How long will my transfer be pending for?
When I made a cash transfer abroad the wrong exchange rate was applied
What are the steps for identity checks?
Does it cost anyting to get my own card?
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
Why is it taking so long to update my balance transfer?
Can I withdraw from any ATM?
Is there a way to top-up when it reaches a certain balance?
Can I pick between Visa and Mastercard?
I wanted to know why i got an additional fee when i use my card.
Can you tell me what the disposable cards are used for?
When will a transfer from the US post?
I am not sure where my phone is.
When will I get my new card?
Are SWIFT transfers supported?
On what do you base your exchange rates?
Why was I charged $1 in a transaction?
Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.
I did not get enough cash
Please send my refund now.