Instruct: Classify the given online banking query into its corresponding intent.
Query: My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
Whats the transfer process
why do I have a pending payment?
My statement shows different transaction times.
My phone has been stolen.  How can I make sure no one uses my account from it?
How quickly can I transfer something to China?
I need a new PIN number.
I think I was wrongly charged in a recent transaction when I used my card.
How many different currencies can I have my money in?
It shows that the transfer on my account wasn't allowed.
I'd prefer to use my American Express when putting funds into my account.
The app is showing a direct debit payment that I never made
Why do you need me to verify who I am?
How does the exchange rate work on this app?
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
What do I need to know about topping up?
Can you tell me what i need for the identity check?
Why am I unable to withdraw money even though in the past I've done it just fine?
Will I be charged for topping up by transfer?
How can I exchange currencies with this app?
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
Will be Apple Watch be able to let me top up?
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
I had to pay a pound more than I anticipated!
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?