Instruct: Classify the given online banking query into its corresponding intent.
Query: Why am I being charged for the same thing twice?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
I thought I would have received my new card at this point.
Do you charge a fee for topping up a card?
My cash withdrawal was declined, why?
Foreign currency rates were put in wrong at an ATM i used.
Why would a cash withdrawal be pending?
Although I am not located in the UK area, may i still receive a card?
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?
Is there always a charge when withdrawing money?
What documents do you need to verify my identity?
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
Why is there an extra pound charge that is pending?
Will I get a Visa card or Mastercard?
Why couldn't I get cash from an ATM?
I see a charge of 1L I do not recognize on my statement
What steps are taken to transfer money into my account?
I want to give a second card for this account to my daughter, would this be possible?
I lost my card. Can you help me?
I completed a transfer that isn't showing up on my account.
My transfer was not approved
How many purchases can I make with one disposable card?
There is money missing from my account.
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?
How can my new card be renewed?