Instruct: Given an online banking query, find the corresponding intent.
Query: Why did my card payment get declined?
Please explain why my payment was declined? I thought everything was good.
What are eligible holding and exchange currencies?
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
I don't know where a direct debit payment came from
I need my PIN, where is it?
I am still waiting for verification.  Can I use my account before I am verified?
What's the process for topping up my card?
Help my find the verification code on a top-up.
What's the fee for exchange of foreign currencies?
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.
Why is it I am charged an extra fee when I use the ATM?
I am not satisfied with your service.  Close my account.
Is there a limit to my top-up?
Please explain how disposable virtual card work.
What are the policies of disposable cards?
Why do my transfers keep failing?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
I've transferred money into my account but the balance is the same
Is it possible to get a second card for my daughter?
Why has my top-up been returned to my account?
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
I've been waiting a while for my card, is there a way to know when it will arrive?
My new card hasn't came in.