Instruct: Classify the online banking query into its corresponding intent.
Query: I don't understand why I'm being charged for using my card.
Explain the extra fee on my card when paying.
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.
I don't recognize this debit transaction in my billing statement?
How do I use my card if I lost my phone?
Is it possible to get a refund for the item?
can I have multiple currencies?
You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.
How can I tell where the money came from?
Can you help me reset my passcode? I forgot it.
I wasn't charged the correct exchange rate for an item I purchased.
I need assistance addressing a direct debit that I did not do myself.
help, I see money missing I didn't take out.
My transfer failed, why did that happen?
Is it free to transfer money or is there a fee?
I can't enter my passcode.
You operate in which countries?
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?
what are the exchange rates for getting cash
Are there discounts for frequent currency exchanges?
Why do I see an extra €1 charge on my statement?
My new card hasn't came in.
Why did my money disappear when I topped up??
why can't my beneficiary make transactions?
is there a limit on top ups
I am seeing in the App a payment that its not mine