Instruct: Classify the online banking query into its corresponding intents.
Query: The card payment I made didn't work.
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
Why has my top-up failed?
My contactless stopped working today no matter where I try to use it. How do I get it to start working again?
Why do you have the identity check
If I need delivery on a certain day, is that something that could be accommodated?
I would like to exchange currencies, how do I go upon it?
cash and check deposit has not gone thru
Please help me.  My card is missing.
Why didn't my transfer work?
Why was I charged for a cash withdrawal at the ATM?
I got an unexpected charge on my transfers. How can I correct this?
I need to cancel a transaction on my debit card.
I must have entered my PIN wrong.
I don't recognize some transactions.  Is someone else using it?
What do I do after the ATM takes my card.
Why was my virtual card rejected?
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?
Can you tell me why my top-up failed?
Whats wrong with my currency exchange?
My beneficiary is unable to transact
What documents do I need to validate my identity?
Where can I verify my identity?
How does one send me money?
Do you support top ups?
How long will it take to transfer something to China urgently?