Instruct: Classify the given online banking query into its corresponding intent.
Query: I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.
I tried to pay with my card and it didn't work
Could you please tell me your exchange rates?
How can I make my card show up in the app?
How can I get my PIN unblocked?
My card's expiration is approaching, how do I replace it.
Transferring money using credit card
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?
I cannot view the refunded amount in my account.
Why has my transfer been declined?
What can I do about a direct debit transaction on my card that I didn't make?
Can I exchange an item for a refund?
I was charged a fee with my cash withdrawal that I shouldn't have been charged.
when should I receive my refund
A duplicated payment was made for something.
What about my children?
Would I be able to open an account for my daughter?
How do I verify my identity online
Why is this not letting me exchange crypto? I need help making this transaction go through.
How recent do my documents need to be for verification?
I am upset with your service.  Please delete my account.
I transferred some cash and it didn't arrive
Will I be charged if I add more cards to the account?
For what reason must I authenticate the top up?
How long does a check take to show up in the account balance?