Instruct: Given an online banking query, find the corresponding intent.
Query: I am not able to verify my id. Why?
I am not recognized by the app.
Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.
I haven't been sent my new pin!
I would like to top up my account with a bank transfer, is that allowed?
How do I turn on my new card?
My card is lost!  Please help me!
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
I just checked my statement and saw a $1 charge, why is it there?
What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.
A strange card payment, I do not recognize it.
Who can have access to top up my account?
How much is the charge to top up via credit card?
How long will it take the money to appear in my account?
How come there is a duplicate charge on my card?
Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.
I purchased something while traveling, and the exchange rate applied was wrong.
Where is this card accepted?
I have a card payment that I don't recognize. What should I do?
I need a refund for something I bought.
my cash out is still pending
What does it mean when it says that I have a payment that is pending?
The funds I transferred are not in my account
Can you tell me how to get a disposable virtual card?
Are there any ATM's near me that accept this card?
I was charged twice for a few things this week when I only bought one. What do I do?