Instruct: Classify the online banking query into its corresponding intent.
Query: The virtual card won't work.
What do I do if my disposable virtual card doesn't work?
Still waiting on my refund...
I deposited a cheque with some money, but the balance hasn't changed.
I really want a physical card. How do I get one?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
Tell me about verifying top-up
I have been double charged
What form of payments can I use for topping up?
I was charged an additional amount of money for making a purchase with my card
The cash withdrawal I took seems to be off. The exchange rate is wrong.
Payment did not process
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
How do I transfer money between two of my accounts?
Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
What is the longest a US transfer should take to appear in my account?
I got charged twice
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
There seems to be an additional charge of £1 on my statement, what is the reason for this?
My statement indicates I made a payment to an unfamiliar merchant.
How do I start auto top up?
let me know how many disposable cards I can have?
How can I replace an expired card?
What is the maximum for top-ups?