Instruct: Given an online banking query, find the corresponding intent.
Query: I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.
Can I return an item?
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
Are there any charges for topping up a US-issued card?
I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?
I hate this ATM, it charged me an extra fee, Why did it charge?
I asked for cash but I did not receive all the funds
I haven't seen the cash yet from the cheque I deposited.
Can you explain why the ATM is giving me less money than what I asked for?
Do I have to top up in euros if I use a card, or can I use a different currency?
My card wasn't working in a shop
I need a quick transfer from China.  How long would that take?
Visa and MasterCard, can I get them both?
Can I use my card anywhere?
When will it be delivered to the US?
can i verify my identity i the app
When will the transaction post to my account?
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
the money i transferred didnt arrive
I would like for someone to tell me which fiat currencies that your company supports.
I am not able to verify my id. Why?
My balance is not right. It has not been updated for the cash or cheque deposit.
What is the Top up rate charge for using a card in the US?
Where do I go to reset the passcode?
Apple pay is not accepting my American Express card, can you assist me with this problem?
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it