Instruct: Classify the online banking query into its corresponding intent.
Query: Why did you decline my transfer?
Please explain why my transfer attempt was declined. Thank you.
I did a money transfer to my account and it is not showing there.
What's taking so long for this payment to go through?
I would like to cancel my previous purchase.
I can't add any more money.
How can I get a card sent to China?
Will you charge for a physical card?
Why does top-up need to be verified?
Why is my balance the same after a transfer?
Verifying top-up cards necessary?
How do I go about cancelling a transaction?
I made a deposit and the balance hasn't been updated.
Why am I charged to get money from the ATM?
I want a refund on this.
I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.
I added money but my top-up wasn't processed by the app.
Where do I find my card PIN?
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?
I didn't make a payment at this business.
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Why was my card declined?
What currencies do you accept to add money?
Does it cost extra to exchange foreign currencies?
Will I be charged for topping up my account using a bank transfer?
I see an unfamiliar Direct Debit payment.