Instruct: Given an online banking query, find the corresponding intents.
Query: How is the exchange rate doing?
Can you explain your exchange rates basis?
Is it possible for a transaction to be cancelled?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
Why is the transaction to my friend still pending?
i entered my pin in wrong and got it frozen. how many tries do i have
Why was there a transfer fee on my account?
Was there a number to track that I could get?
What is the appropriate age for my child to be able to open an account?
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
Can I get a Visa instead of a MasterCard?
I got less money than I asked for.
I see an unauthorized withdraw.
Will I get a visa or Mastercard?
I paid with my card and ended up being charged a fee.
Is it possible to change my address?
If my card is going to expire this month, do I need to order a new one?
How much does it cost for additional cards?
Change of location, need to change details
I just topped up, and the app denied it.
I don't have a password.
Help.  My card is broken.
How can my friends top up my account?
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?
Is it possible to exchange currencies using the app?
Can I exchange USD for GBP in your app?