Instruct: Classify the online banking query into its corresponding intent.
Query: The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.
I'm having trouble with proving my identity.
Why is there a payment I didn't do in my app?
Can I transfer money to my card via bank-transfer?
I did not make a cash withdrawal that is on my statement
Are there any fees when exchanging to foreign currencies?
Are there restrictions to transfers to certain accounts?
I want a Mastercard, instead.
I see an extra $1  charge on my statement, why is this?
It looks like my top-up was cancelled
why do i need to verify the top up?
How can I change USD to GBP?
Will you please help me get my card back?
I tried entering my pin several times incorrectly. Why isn't my pin working?
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.
What can I use to verify my identity?
Can another family member hold a card for this account in addition to mine?
I can't verify my ID. Why?
What is the charge for topping up a card?
Card payment was declined, do you know why?
Is it normal to see a fee for transferring money?
I did a cash deposit to my account, but I am not seeing it on my statement.
Tell me why my card payment would be reverted.
Please tell me which fiat currencies you support.
Who can I speak with regarding a lost card?