Instruct: Classify the online banking query into its corresponding intents.
Query: There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
There is a strange payment on my card.
Is there a fee for making a payment? If so, let me know why.
Can I write a cheque to top up?
How do a reverse a duplicated charge?
My card payment didn't work
The app doesn't believe that I am myself
Is there a way I can get a Visa card?
My card is about to expire.  Where do I get a new one.
Top up my card please, which y'all support?
Is there a charge for receiving money?
Where is the PIN number found?
I made a payment but it's still pending
How long does it take for my physical card to be delivered.
Is verifying my identify important?
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
I believe that a card payment I made was cancelled.
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?
The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
Yikes!  I didn't get the amount of money that I requested.  What do I do now?
What do I use to verify my identity?
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
My friend says he hasn't received my transaction
I would like to verify my source of funds.
How long will it take for me to get my card?
Is my PIN recorded anywhere?