Instruct: Classify the online banking query into its corresponding intent.
Query: There's a payment in my history I don't recognize
Please help.  There is a payment in the app that isn't mine.
I forgot the code I need to get into the app.
What are the steps I need to take to cancel a transaction?
Why is the transaction to my friend still pending?
What is the formula for your exchange rate?
Why hasn't the money I transferred into my account shown up yet?
Why do the top-ups need to be verified?
Do you think you're asking for too much information about me?
Exchange fee help?
I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
My money I added isn't on my card.
How do I report my card as lost or stolen?
When does a UK transfer show up?
Does my top up and apple pay work together?
How do I switch to a different currency?
Tell me how to renew my new card?
Why hasn't my account updated?
My PIN tries have run out. Now what?
How do I fix a payment that was reverted
What are the cards and currencies that you support?
I only have one more US credit card, is it accepted?
Is there a top-up limit that I have to stay under during a given period of time?
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?