Instruct: Classify the online banking query into its corresponding intent.
Query: I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
I did a transfer.  What is the extra fee?
I have a missing refund
What happened to the money that I deposited?
Why is it saying my card payment is declined when I made it?
I lost the code and can not get into the app. Help!
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.
My card is broken
How can i get new card?
Can you explain the various transaction times shown on my statement?
Why am I charged whenever I withdraw cash?
My card still hasn't been delivered
help my money isnt showing up
How long does it take for me to get my new card?
I got charged two times for a transaction
I'm not happy with the services I'm getting with this company. Can you please delete my account?
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
I misplaced my phone so I can't use the app! Does this mean I can't use my card?
Please explain how I use the disposable cards?
Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
Why won't my transfer to another account work?
Why did I get declined when trying to get cash?
I need a card reactivation, I had reported my card lost but I ran across it in my jacket.
Why was my request for cash declined?