Instruct: Given an online banking query, find the corresponding intent.
Query: I have a card payment I didn't make
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
Do you have a list of the cards and currencies supported?
Hi! What documents can I use to verify my identity?
I sent money to a person and they haven't received the payment yet.
I transferred money but the balance did not update.
I don't think the exchange rate was right.
Are there any charges for using a bank card to top up
My card was stolen. What do I need to do?
How will I know when I get my refund?
The correct exchange rate wasn't given to me for an item I purchased.
Why is the exchange rate different from what I expected?
Why is my payment still pending?
My identity verification isn't working
What documents do you need to verify my identity?
Is there a top up fee?
where is card accepted
Help!  In the app there is a direct debit that I don't remember.
Are visa and mastercard accepted
WHAT IS THE MAIN REASON OF THIS PROBLEM
I have the cash already, my account still shows up as pending.  How can my account be still pending?
I made a payment and it was reverted and wanted to know why?
The company is no good, please terminate my account.
How long does it take to recieve my new card?
Why is there are there two of the same transaction?
Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.