Instruct: Classify the online banking query into its corresponding intent.
Query: There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
Why are my transfers and purchases keep getting declined?
It seems I need to get information on limits for top-ups.
I am trying to transfer money and something is going wrong.
I added funds to my account but the app didn't process it.
Is there a reason my transfer failed?
What ATMs will allow me to change my PIN?
Is there a fee to order a physical card?
where can i deposit a check
Why is my card payment still listed as pending?
How do I order a new card when my old one is ready to expire?
Can you tell me the countries you provide support for.
Do you have a list of cards and currencies you support?
What methods are available for my friend to send me money?
Do top-up limits exist?
When will I get my money? It's been too long.
I had to pay one pound more than the set price!
Can anyone else top-up for me?
Can I get a physical card for free, or is there a charge?
How long am I to wait before the transfer gets to my account?
I sent some money and the account hasn't recived the transfer I made.
How can I cancel this transaction?
Why didn't I receive all the cash I requested?
What am I going to need in order to activate my card?
Is there a fee for sending additional cards?