Instruct: Given an online banking query, find the corresponding intent.
Query: Is it possible to access my phone from the hotel/
Do I need my phone to use the app?
Will my transfer be done soon?
Do I have a limit to the number of top-ups per day?
What steps do I need to take for the identity checking process?
Can you explain the transfer fee that I was charged?
The ATM machine would not give my card back
Can you walk me through how I can edit some of my personal information?
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
It kept my cash
Which cards are accepted for topping up?
I would like to link my card to my account.
Why would my payment still show as pending?
The app is showing mt withdrawals that aren't  mine.
Why has my top up not gone through yet?
What do I need for the verification check?
I need my card right away.
Can this app be used to exchange currencies?
I did not receive all of my cash back
I bought something that I need a refund for.
How do I add my new card?
There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.
I need to change my personal details in my account.
how much do I have to pay for exchange of currency?
Why is there a cash withdrawal I didn't make?
I do not know where the transaction is.