Instruct: Classify the online banking query into its corresponding intent.
Query: Was there a way for me to get tracking for that?
I haven't gotten my new card.
There are charges on my card that I haven't purchased.
Where's my virtual card
Why is it taking so long for a transfer to complete!
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I believe my card has been compromised as there are funds showing that I did not receive.
I can't find out how to top-up my account using cash.
Why isn't the transfer I made to a friend showing?
There is a direct debit set up that was not authorized by me.
What is the best way to get my virtual card?
Can I use my card in another institutions ATM?
I was charged a hidden fee when I paid with card.
What factors determine your exchange rate?
What are the disposable virtual card limits?
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
My last name has changed and I need to update my account details.
Does a discount apply if I exchange currencies frequently?
app malfunctioning, does not know its me
I did a topup successfully but its not showing in balance. I think there is some problem in system.
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
Why do my transfers keep failing?
In the US, how long is the wait for a transfer?
I made a transfer and was charged extra. Why?
What documentation is needed for the identity check?
My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?