Instruct: Classify the given online banking query into its corresponding intents.
Query: Explain top-up cancellation
Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account
I think the payment from my card was revereted
Why is there an extra charge of 1 dollar on my statement?
I need assistance with understanding which fiat currencies that you support.
I tried to transfer some money and it hasn't done it yet - what's going on?
Why has transferring money resulted in a charge?
Help my find the verification code on a top-up.
How can I verify my top-up card?
Do you send more than one card?
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
Why would my payment for my card show as pending?
How can I dispute a direct debit transaction?
How does a disposable virtual card work?
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
Is it possible to order a card?
Is there a limit to how much I can top-up?
What amount can I top-up?
Is there an allowance on cards?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
is there a reason that my payment didnt go through
Why am I getting double charged for multiple transactions?
Are you okay with exchanges to EUR?
What currencies does google pay top up accept?
Where is the money that I transferred.
When I tried to top up using my card, all of the money disappeared.