Instruct: Classify the given online banking query into its corresponding intent.
Query: There's a duplicate charge on my account?
I have duplicated transactions on my statement
Can you tell me what this fee is on my statement?
How to edit personal details?
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?
Transfer was declined, could not complete request.
Do you offer SWIFT transfers?
Why does my top-up get cancelled?
I tried transferring to an account but it won't let me.
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
How do I go about verifying my identity?
How do i verify my card?
What, if any, is the limit  for auto top-up?
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?
I am angry that I got charged for using my card.
European bank card for top up will come with any extra fees?
Why did I have to pay extra because I paid with my card?
Can you make exchanges with the EUR?
How old do you need to be to use the banks services?
How can I receive my salary with a different currency?
What is my identification used for?
I tried to top up my account and it didn't work
Where is the tracking number for the card?
Must I verify my identity?
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?
I was told I would be getting a refund but I have yet to see it