Instruct: Classify the given online banking query into its corresponding intents.
Query: What payment methods are used to top up?
What currencies and cards do you support?
What steps do I need to take for the identity checking process?
my statement contains an unknown payment
Do I have an option between Visa and MasterCard?
what is the time frame for transfers
So, the card PIN?
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
The ATM kept my card?
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Why did my cash deposit not show up?
I have two of the same charges on my account!
What is this fee debit on my account?
What's up with the fee for getting cash?
Can I write a cheque to top up?
There is a payment that I made that hasn't gone through yet.
Rates were applied wrong while using foreign currency at an ATM.
How will I get my card?
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?
I need a Visa card
How's the exchange rate?
Why was I charged extra on my app?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
What I topped up was reverted by the app.
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
What is this extra fee?