Instruct: Given an online banking query, find the corresponding intent.
Query: I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.
Why did my card payment not work?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
What do I need for the verification check?
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
Do I have a Visa card as an option?
What steps are taken to transfer money into my account?
Please tell me what the exchange fee is.
how long does it take for a transfer to arrive
Do you ship your cards anywhere?
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Is the cash withdrawal going to show?
Can I use my card in another institutions ATM?
My card was stolen. What do I need to do?
Where can I pay with my card?
A random charge got added to my card
Where can I find the top up verification code?
I have been waiting for my top-up to complete and it still hasn't gone through.
top up by my card is that possible?
Whats wrong with my currency exchange?
I only have one other credit card from the US. Do you accept that?
Could not complete transfer, states 'declined'
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
Where do I get a disposable card
Is there a way for me to check my balance?