Instruct: Classify the online banking query into its corresponding intent.
Query: How do I initiated a bank transfer to top up?
I want to transfer money into my account, what do I do?
There is a cash withdrawal on my statement that I don't recognize
I saw there is a cash withdrawal from my account via the app which I did not complete.
I don't know how to verify my identity.
I made a transfer and was charged extra. Why?
Why was my transfer charged a fee?
My phone was stolen! What do I need to do?
I think I got charged twice for the same thing
I placed my order a week ago. Is it ok that my card isn't here yet?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
I wanted to top up my account and it doesn't look like it worked
I would like more physical cards
While getting cash, I was charged a fee.
Is there any way i get a disposable virtual card as well?
My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.
What is the procedure for activating this card?
What was I charged a fee for card payment?
I look but I see no virtual card. Why is that?
I asked for $40 and I only received $20, what happened?
I no longer have my phone.
I want to transfer money to a beneficiary, but I couldn't.
Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.
Why doesn't my passcode work?
Can I top up using my cheque?
My ATM card isn't working for a withdrawl