Instruct: Classify the online banking query into its corresponding intents.
Query: Why do I have two charges It should only be one charge?
I got charged two times for a transaction
Will I be charged to top off my account?
Tell me where I can find the auto top up feature and a little bit about it please.
My card is missing.
I am still waiting for a the cash I deposited this morning
What do I do with my "decline" message on a transfer?
What's the exchange fee?
Is there a limit to the top-ups someone can do?
Can you tell me where  can change my PIN?
What are the steps for depositing cash into my account?
How do I reactivate my card?
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.
I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.
The ATM wouldn't let me have my money.
What is the fee for accepting money from a foreign country?
I can get my identification verified.
My card isn't working at all. What happened?
There is a direct debit that I didn't set up, what should I do?
Why has my money been returned back to my card.
I need to verify my identity. How do I do that?
What was the extra charge for withdrawing money?
I don't know where my phone is.
What is my identification used for?
Do you limit my top-ups?
I made a mistake and did a transaction to a wrong account, can I cancel?