Instruct: Classify the given online banking query into its corresponding intent.
Query: I checked my account today and saw that I was charged an extra pound that I did not spend.
Why do I see an extra fee on my statement?
After transfering some money my balance hasn't changed.
I do not see the money I transferred into this account
I'm happy with Mastercard and want to stick with just that credit card.
want to know how to get virtual card
Is there a location where I can change my PIN?
What's the process for exchanges?
When exchanging, how much are the rates?
Why did you charge a fee when I withdrew from an ATM?
I see a direct debit payment on my statement that wasn't me
Where are you getting your exchange rates from?
i need help, i lost my card
I couldn't pay with card in a shop
Can I top up using my apple watch?
I am just waiting on the completion of the transaction.
Do physical cards cost money?
I tried to do a transfer but I got a message that it was declined.
Can this card be used at all ATMs?
Can you help me? I have a duplicate transaction on my account and I don't understand why.
Do I need to verify the top-up?
My card was stolen
Why was my account assessed a fee for an ATM transaction?
What are the benefits of a disposable card?
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?
Why am I being declined?