Instruct: Classify the given online banking query into its corresponding intents.
Query: What needs to be done to activate and use a card?
What is the procedure for activating this card?
I bought something this morning and the payment is still pending
Do I need any kind of proof for the identity check?
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
Am I allowed to transfer money to a beneficiary?
Need help with a stolen card.
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
I need some help linking my new card.
I don't understand why I'm being charged for using my card.
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
Why did you charge me extra for withdrawing money?
I sent payment with EU transfer and they still haven't received it. How long does it take?
My identity verification is not working.
i need to know about exchange rates
What do I do now that I can't use this card?
Why is there a charge when I took out money?
Can I use app to unblock my card?
atm refused to give me money
Can I change my PIN if I want to?
How do I get my card back after the ATM swallowed it.
I have a direct debit I didn't make
I don't have the device I used to log onto the platform so I can't access it.
How can I get another card?
can I have multiple currencies?
Why does my identity need verification?