Instruct: Classify the online banking query into its corresponding intent.
Query: I need help proving that this is really me and to verify my identity.
The app can't verify my information for identity proofing purposes.
Was I charged more than I should of been for a currency exchange?
What do i do if the exchange rate was wrong for the item i bought overseas?
Why did I get charged for a transfer?
How can I top up my card with another card?
Is my card accepted anywhere?
why hasn't a transaction to a friend cleared yet?
I have been waiting for my transfer, shouldn't it be here already?
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.
I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient
i didnt do this charge
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.
I see a charge for a direct debit that was not me.
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
What was I charged a fee for card payment?
Please tell me why I am having problems transferring to a beneficiary.
Can I change my PIN abroad?
Why is it failing to top-up?
How many years old do I have to be?
I live in the EU, can I get one of your cards?
Where Is the top up verification code found?
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
Why check my identity?
i need to proof my identity to you why and how?
Can you check if my money has reached my account since it is not showing up yet?