Instruct: Classify the given online banking query into its corresponding intents.
Query: Why are there fees for using a card?
I have never been charged a card payment fee before. Why did this change?
Tell me how to setup a new PIN.
What steps do I need to take to exchange currencies?
Can I open up an account for my child?
Why can't I make a transfer?
I could not get a top-up to work, why?
I see cash in my app but I did not get it.
It's been a week since I ordered my card and it's not here. Please help?
How do I get a refund for an unauthorized direct debit payment?
I did a cash deposit to my account but it doesn't show up
How long will my ATM withdrawal be pending?
Is it on purpose that my payment has been returned to my account?
I want to know your exchange rates.
There is unusual activity on my account and I believe someone took my card.
I looked at my statement and found a payment I and found a mistake.
Can I use my account before my Identity verification has passed?
The wrong exchange rate was used for my cash withdrawal
Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.
What all is needed for the identity verification?
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?
How can I cancel this transaction?
Can I top-up via Apple Pay?
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
I think a payment I made with a card was cancelled.
I didn't get the correct amount of money from the ATM machine