Instruct: Classify the given online banking query into its corresponding intent.
Query: I need to have an item refunded.
Please help me get a refund?
I no longer have my phone, what should I do?
Why have I been charged an extra £1?
How long before I can see that my cash withdrawal has taken place?
Does it cost anything to do currency exchanges?
I  see an extra 1£ charge on my app. Why did It charge me extra?
My account shows a direct debit charge that I have never seen before
Why did the ATM swallow my card?
Reason for my card to decline
Why are there additional fees for transfers?
Everytime I try to prove my identity it won't let me.
Card payment is still pending, why is that the case?
Why would a cash withdrawal still be pending?
How can I receive my salary in another currency?
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
when does my balance update for a transfer
I want to add money to my card, what payments do you accept?
Can you tell me why I was declined from getting cash?
I did a transfer and was charged a fee that I shouldn't have been!
What do I need to do to receive my payroll in the account?
What is the charge for using a Top up card in the US?
can I use it in any country?
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.
Where is the verification code display?
How do I access the option to top up?