Instruct: Classify the given online banking query into its corresponding intent.
Query: I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
I was charged for the same thing twice
What is the charge for exchanging currencies?
Can I reset my PIN?
How do I use my card to top up?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
where is my money from this morning
Please explain the extra fee when I paid with the card.
Help me order my card.
My card is stuck inside the ATM.
When will I be able to see my refund?
Please let me know how to place an order for a virtual card
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
I forgot the code I need to get into the app.
I only got some of the cash I requested from the ATM
Why did I get charged one pound seemingly randomly?
Can you tell me if I can hold money in several currencies?
My foreign currency exchange has been applied incorrectly.
My transfer hasn't appeared yet
The wrong exchange rate was used when I purchased an item.
I sent money to my family last Friday but they don't have it.
Why have I not received my PIN
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
I made a transaction to the wrong account!
Does it cost me anything to top up my account via bank transfer?