Instruct: Classify the online banking query into its corresponding intents.
Query: Why is it required to verify my identity?
My ID verification hasn't gone through yet, but can I use my account anyway?
Can you tell me how do I get a card?
What kind of businesses will take my card?
Where can i top my card for free?
What type of ID do you accept?
I did a transfer but it is still pending.
Help! I'm missing money, I deposited a cheque but its not showing on my balance.
What do I do if the ATM swallowed my card?
I need to know what flat currencies you support for holding and exchange.
should i add money via bank transfer instead
Do I need to re-apply to order a new card when my old one's about to expire?
Why did using an ATM cause me to be charged an additional fee?
I logged in wrong and am blocked, how do I log in?
I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?
Why is the transfer still pending?  Can I do something?
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
I would like to get additional physical cards at this time
How much is the limit for top-ups?
How do I withdraw money?
Transfer unable to be completed, states 'declined'
Will I be charged a fee for topping up using a European card?
How can I go about ordering a virtual card?
I have an unfamiliar direct debit in my statement.
The exchange rate applied is wrong for my international purchase.
Are there fees for using an international card to top up?