Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a single payment on my card which shows as pending.
I did a card payment but its status is still coming as pending. Please check and inform when it would complete.
I'm wondering how long it takes for my money to get to me after a bank transfer.
I transferred money, why was charged for an extra fee?
I have been charged a pound for something that appears on my statement
I see a direct debit that isn't mine? How can I get my money back?
I saw there is a cash withdrawal from my account via the app which I did not complete.
My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?
I think a card payment I made was cancelled, can you check?
Can you tell me what the problem with my card is? It was declined at a restaurant today.
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
What all is needed for the identity verification?
My card would not work at a shop.
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
What is the process for activating my card and using it?
How can i get new card?
What's the process for topping up my card?
How do I reverse a transaction on my account?
What happens when my card expires?
I was made to pay a fee for making a transaction with card.
Where can I find the verification code for the top up card?
I wanted to know why there is a transfer of mine pending.
I would like to dispute a direct debit transaction
Whats the minimum age to have an account
How long will it take to transfer something to China urgently?