Instruct: Classify the given online banking query into its corresponding intent.
Query: Does the exchange rate change each day for purchases? There is a different rate on my purchase.
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
When traveling, is it possible for it to add money at specific time intervals?
I want to top up by transfering accounts, What do I do?
I'm not certain my top-up went through yet.
Are there directions to get a new passcode if I forgot mine?
Can I top off with a debit card?
How come I can't find my payment?
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
Where do I find my code to verify my top-up card?
I want a refund for my item
Why can't I buy cryptocurrency on the app?
How can I fix this?  There is a double charge on my account.
What do I do if the ATM swallowed my card?
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
My transfer failed
went somewhere else, need to change details
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
Looking at my statement I see that I was double charged for a payment I made.
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
I think my card payment has been reverted
My cash withdrawal says pending, why?
What are the age requirements for service?
How fast can you fix an error in payment?  I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.
How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?
How long does it take for money to transfer as my balance hasn't been updated