Instruct: Classify the given online banking query into its corresponding intents.
Query: I am not comfortable verifying my indentity.
I am still waiting for verification.  Can I use my account before I am verified?
Why hasn't my money transfer shown up yet?
My card still hasn't been delivered
I can't find my PIN anywhere.
I tried to do a transfer and it hasn't worked!
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.
What are the reasons for a declined transfer?
do i need to wait for my card before i get pin
how is it possible to add another card to account
It's not letting me transfer money to my beneficiery.
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
hello I have lost my phone and I'm worried someone's going to steal money from me
Do I need to go to an office to change my pin?
I seem to have lost my card.
I goofed up and used the wrong account.  Please help.
What are the exchange rates?
Why isn't my id verified?
Why is there an additional fee showing on the statement I received?
Am I able to stop a transfer?
i live in portugal. do you operate here?
Is the 1 pound charge going to be reimbursed on my card?
My new card is here, what's the process for activating it?
Can my PIN changed remotely without visiting a bank?
I want to transfer money into my account
I got a fee when paying with my card