Instruct: Given an online banking query, find the corresponding intent.
Query: Why didn't I receive the correct exchange rate for an item that I purchased?
Why was the exchange wrong for the item I purchased?
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
I lost my phone.  What do I do to block someone else from using my account?
Can you explain to me why a top-up would still be pending?
How do I authenticate my top-up?
I have a pending payment on my card.  Why?
I tried to get cash but it was declined!
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
What is the reason that my top-up is still pending?
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
Is it free for top ups?
exchanging currencies costs what?
Why did I get charged twice for the same thing
The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
I want to do a bank transfer to this bank, from an account at another bank.
Why is verifaction required for my Identity?
Does my top up and apple pay work together?
I don't have my passcode to access the app.
I used the wrong account.
Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened
What to do if my card is about to expire?
I didn't see the money I added to my card.
I am waiting for the money to enter my account. How long does it take?
How do I transfer money into my account?
Why is there a payment showing twice?