Instruct: Classify the online banking query into its corresponding intents.
Query: I am not happy with your company. Please delete my account asap.
I would like to invalidate my account.  I am very disappointed with your services.
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
How do I verify my identity?
I want to reactivate my card, I found it after thinking it was lost.
What do I need for the verification check?
what are the exchange rates for foreign currency ATMs
What went wrong with my transfer?
how come when i got cash the exchange rate was different than it should be
I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?
How to unblock my PIN?
What are the fees for using transfer to top off my account?
What should I do if I have used all of my PIN tries?
Why am I being charged the wrong currency exchange when I purchased something abroad?
Please explain to me the process of getting a virtual card.
I was overcharged one extra pound!
I got charged a service fee on my account. Can it be waived since I didn't know about it before?
Do you only use Visa or do you have Mastercard too?
I need my payment in another currency
How much would it cost me for a bank transfer to top up my account?
What's the process of changing from GBP to AUD?
Can you tell me why I wasn't able to complete my transfer?
What do I need to bring for identification?
Will I be charged for topping up my account using a bank transfer?
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
I have the funds, why can I not use my top-up?