Instruct: Classify the given online banking query into its corresponding intent.
Query: There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
I have a confusing payment appear on my statement and I don't recognise it!
In what increments can I top-up my card?
my pin hasn't arrived in the post! How do I cancel it or get a new one?
I haven't received my pin
My cash withdrawal shows pending, why?
My card is about to expire. Do I have to go to a branch to order a new card?
Could you please recommend what I should do if my card keeps getting declined?  I planned to top-up today but I am unable to get it to work.  I need a fast solution to this problem.
Do top-ups have a limit?
Does a discount apply if I exchange currencies frequently?
The app is showing a direct debit payment that I never made
How can I use my credit card to transfer money?
My card was used without my permission, what do I do?
Where do I activate my card?
Am I able to do a SWIFT transfer with you?
I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.
I am unable to use my top-up on the app. Could you explain this to me?
Why is my beneficiary not being allowed to get payment services?
Are there any restrictions to where I can use my card?
Please tell me what the exchange fee is.
I'm being charged for using my card!
I haven't received money from a transfer?
I would like more physical cards
Why is the exchange rate wrong for my cash withdrawal?
I did a cash deposit to my account but my balance is still the same. What happened?
My identity verification isn't working