Instruct: Given an online banking query, find the corresponding intent.
Query: Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
Can I have my money refunded for an item
There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.
Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?
I want to close my account now.
My card was not accepted in a shop
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
Can you show me how to verify the top-up card?
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
Where will I get my card?
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
I have a top-up that's still pending and wanted to know about it.
how can i get it to add money automatically while travelling
How long does it take for a transfer to show up in my account?
The cash I got at the ATM is still in my account.
I was charged and shouldn't have been charged when using my card!
Can I purchase with cash or cheque?
There is a €1 extra fee in my statement
What happened to my top-up? I think it was cancelled.
what is the fee for a transfer into my account
If I exchange currency frequently, can I get a discounted rate?
My new card came in.  How do I activate?
I used my card to top up but it's saying it is still pending. What does this mean?
Can I pay with my card anywhere?
What do I do to unblock my PIN?
I need two cards. Is this possible?