Instruct: Classify the online banking query into its corresponding intent.
Query: Unsure how to provide my identity.
I'm still waiting on my identity verification.
Why is my top-up showing as reverted?
I see a $1 charge in a transaction.
Do you know what your exchange rates are?
my cash balance less than what I thought
Why has another fee been placed on my statement?
What steps should I take before my card expires?
My card was not accepted in a shop
The fee charged when I changed rubles into British pounds was too much.
My payment has an incorrect exchange rate.
When can I expect my transfer to reach my account?
What is the best way to get my virtual card?
How can I fix this? The ATM gave me more cash than I'd asked for.
How do I top up using my card?
How do I close my account, since I'm dissatisfied?
Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?
Do you know why my card payment has been declined?
Which merchants accept this card?
Could you inform me as to why I have been charged a higher fee for doing banking abroad.
Which merchants accept my card?
I put some cash into my account but it's not displaying that on my balance.
Are cards available in the EU?
I just replaced my phone so do I have to make a new account?
When I got cash I was charged an extra fee!  Explain!
Is the EUR accepted for exchanges?