Instruct: Classify the online banking query into its corresponding intent.
Query: What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.
Why aren't my payment funds available to me?
Can my account be topped up by my friends?
I cannot see a refund in my account
Why are my transfers getting declined?  I havent had a problem in the past.
What do I do if I can't prove my identity?
What is your currency exchange fee?
I used an ATM and there was an extra charge.
Is there a way to see where my money originally came from?
Can I set the account to auto top-up?
Where in the app do I go to verify my identity?
How much do you charge for exchange rates?
I wanted to know why there is a transfer of mine pending.
I made a mistake when making my last transfer, please cancel before it goes thru.
$20 came out instead of $100
how long does it take to reflect in my balance a top up
I withdrew cash abroad and the exchange rate applied is wrong.
Can I cancel a transaction?
I need my payment in another currency
I wasn't able to use my card today when I went out for lunch. Wondering why that is?
how much does it cost to add money to my card
I want to top up by card
I have transferred some money but the balance hasn't changed
Card refund is not showing up in my statement.
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
Payment did not process