Instruct: Given an online banking query, find the corresponding intents.
Query: My statement does not reflect that a refund has been issued
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
Why is my card payment pending?
Do you send more than one card?
What is the price for an additional card?
Does it matter if I use Visa or Mastercard?
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
Someone might be using my card.  What should I do?
After I used my card I saw I was charged a fee for using it
And do you have virtual cards instead of physical ones?
I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!
My phone has been stolen.  How can I make sure no one uses my account from it?
How are the exchange rates for transfers calculated?
Why did the ATM take my card and keep it?
where can i deposit a check
There's an unauthorized direct debit in my app.
How do I locate my PIN now that I have my card?
When exchanging, how much are the rates?
Help me unblock my account.  I entered the PIN wrong too many times.
Why do you ask for top-up verification?
The other bank confirmed a transfer I made, but this account is not reflecting it yet.
What currencies can be used for top up?
I got an cancellation error when I was topping up.
Is there a way to tell where the money came from?
I want a refund for my item