Instruct: Classify the given online banking query into its corresponding intents.
Query: I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.
A refund is taking too long.
My card won't let me withdraw money.
Are there going to be fees from adding money with an international card?
Why and I being charged this fee?
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?
If I get another card, what kind of fees am I looking at?
My card has been lost! help!
When I received my cash; they had my exchange rate incorrect.
Why is the identity check involved?
how much does it cost to add money
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?
Can I use my card in another institutions ATM?
What is the foreign exchange rate you will apply?
What do I do if my top-up has not gone through?
How many transactions can be made with a disposable card?
I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.
How do I know if I will get my card, or if it is lost?
Can I get a Visa instead of a MasterCard?
Will it take more than 3 days for my transfer to reach my account?
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.
Is topping up with Apple Pay possible?
When will the money from a transfer be made available on my account?
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
My PIN tries have run out. Now what?
Can I choose whether I receive a Visa or a Mastercard card?