Instruct: Classify the online banking query into its corresponding intents.
Query: I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?
Why have I been charged for pulling cash out of my own account?
What documents do you need to verify my identity?
Are there topping up fees if I have to transfer?
How will I know when I can use the auto top-up feature?
What currencies and cards do you support?
When will my transfer be in my account?
I can't seem to get my virtual card to work.
Why would a transfer to a beneficiary not go through?
I did a money transaction and dont have a receipt
Can you tell me how many currencies I can hold?
How do I know which payments I make will have additional fees? Where can I find this information online?
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?
Why is verification for my identity needed?
Is there an additional cost to exchange currencies?
How can I receive my salary with a different currency?
ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!
Does transferring money have a fee?
I paid with my card and got charged an extra fee, what's up with that?
please cancel the transaction
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
Is there a function where I can top-up automatically?
I found my lost card. Am I still able to use it?
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?