Instruct: Classify the online banking query into its corresponding intent.
Query: My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.
My phone got stolen, how can I use the app?
Is my PIN recorded anywhere?
How long will my top-up be pending?
Can cards be delivered? Where?
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
My top-up is not working. Why is that?
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.
It has been a couple of hours but I do not see my balance updated, can you help?
My virtual card is just not going through.
On my app I can see that a direct debit payment that I didn't do, appears.
Seems like my top-up has not gone through
Where would I order a virtual card?
How do I go about verifying the top-up card?
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
I think there has been a mistake with my transfer
Why has my payment not transferred?
It looks like my card payment was sent back.
I would like to exchange currencies on the app. How do I do this?
How long after I receive my statement can I dispute payments on it?
I used the wrong account number!
What documentation do you accept for the identity check?
Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
When will my balance reflect a deposit?
Is there a problem with the top up system? My transaction hasn't gone through properly