Instruct: Classify the given online banking query into its corresponding intent.
Query: How long does it take for a payment to change from pending?
What does it mean when it says that I have a payment that is pending?
I need an actual card that I can hold in my hand, how do I do that?
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
Today I was out eating and my card was declined. Why's that?
My account shows that I made a cash withdrawal but I cannot remember doing so!
If I'm getting my identity verified, what all do I need?
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?
I need to know how much it costs to transfer funds.
Will there be a charge for sending out more cards?
Please tell me why I was charged additionally when I used the card.
Are your cards available in the EU?
I need to urgently transfer something from China. How long will it approximately take?
why does it take so long to verify my id
I need to add my new address now that I've moved.
Can exchanged be made to EUR?
My top-up hasn't gone through, what happened?
I recently deposited a cheque and cannot find the cash from it.
What limits are the to top-ups?
I transfered my balance a while back.  Why doesn't my account reflect this?
What places accept my card?
I need to terminate my account.
Are all European currencies available for holding and exchange?
Do you support direct deposits from my employer?
Can you deliver the PIN separately?
How do I verify the top-up?