Instruct: Classify the online banking query into its corresponding intents.
Query: Cancel my transfer, please.
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
Why am I not allowed to verify my id?
I am angry that I got charged for using my card.
When will I get my money? It's been too long.
how do i avoid charges in the future
My card payment has failed.
This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
Why hasn't my cash been deposited yet?
Help me. My transfer was declined. How could this happen?
My card failed to work when I was shopping in a store
I did not get the cash that is showing up in my app.
Why is the top-up I made still pending.
I just topped up, and the app denied it.
May I get an account for my daughter?
Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?
Do you charge extra for duplicate cards?
I took out money, and didn't get all of it.
The expiration date for my card is coming up, how do I get a new card?
Can I reset my PIN if it is blocked?
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
What should I do when my card reaches its expiry date?
I would like to know if you use Visa or Mastercard.
What happened to my top-up? I think it was cancelled.
What do I do to activate my new card?
I'm not able to withdraw money from the ATM but I'm not sure why.