Instruct: Classify the given online banking query into its corresponding intents.
Query: What happened to my Top-Up? It's not reflected.
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
Why was I charged extra on my app?
Whats the max I can top up
I can't seem to get my virtual card to work.
How long until the transfer is reflected on my account balance?
The app doesn't believe its me.
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?
My card has been lost! help!
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
What does the €1 fee mean?
My card won't work right now.
Why wouldn't my contactless work for the metro?
stolen phone, what should i do
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Was my transaction reverted with my card?
My card payment was reverted
In my statement, I got a €1 extra fee.
There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
Help!  I think my phone may be stolen or lost!
Why is my check still not showing up on my account? It's been a week already
I don't know what my passcode is, can you help?
What are your exchange rates calculated from?
How do I verify my identity?
Is my fiat currency supported for both hold and exchange?
What do I do to activate my new card?