Instruct: Classify the online banking query into its corresponding intent.
Query: I think someone else is using my card.
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
What is the reason that my top-up is still pending?
Which countries do you currently support?
A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.
How can I activate my new card? I didn't recieve any information with it about how to do so.
How can I add a new card?
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?
My account is locked because I used the wrong pin too many times.  Please help.p
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
There's an error in regards to the exchange rate for an item I bought.
If there isn't a lot of money left, will it automatically top-up money?
Why was I charged extra using my card?
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?
How long will a transfer from China take? I need to transfer something from there.
why do you charge for transfers?
My transfer's stuck on pending.
I sent a payment but it isn't showing up in the app
Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.
What is the top-up limit for my card?
I don't understand why I was charged an additional fee for this service. Can you clarify?
I would like to know the countries you are offer services in?
Please help me with the activation of the new card.
My app was on the phone and I was mugged.  What do I do?
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
Can you tell me how many currencies I can hold?