Instruct: Classify the given online banking query into its corresponding intents.
Query: I want to know about your refund policy.
Can I request a refund
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
Where can i exchange between GBP and USD
with what can I verify my identity?
how do I know where I can get money withdrawn?
I bought something abroad and the exchange rate applied is wrong
I must change my PIN as soon as possible.
I transferred some funds but I don't see it
Can I have a supplementary card?
Payment did not process
What does it mean when a transfer is "pending"?
What happens when a payment is reverted?
I would like to activate my card what do I need to do?
May I get my salary paid out in a different currency?
I was charged a fee with my cash withdrawal that I shouldn't have been charged.
Is there a way to make my money usable in another country?
I can't figure out how to transfer money into my account.
Where can the pin be located?
Where can I have a new bank card sent to China?
How many incorrect attempts cause card to be blocked?
Can I top up my balance with a cheque?
I left my phone at the hotel.
I wondered if multiple currencies is okay?
Is there a charge for getting cash?
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?