Instruct: Classify the online banking query into its corresponding intents.
Query: My card appears to have never arrived?
I still haven't received my card after two weeks, is it lost?
Where are you getting your exchange rates from?
What is the maximum times I can auto top-up?
What do I do when a charge has been made that I did not make?
I'm not sure why the card payment didn't work.
top up by my card is that possible?
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.
There is a payment in the app I did not make
Can you please assist me in Apple Pay, in getting Top Up to work?
Some cash was withdrawn in the app, but I did not do it.
A wrong amount of cash we sent to me.
What exchange rate is it?
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?
Why am I being charged for transfers? Are they not free?
When I withdrew my money, why was there an extra charge?
My identity verification is not working.
Where can I link a new card?
what is going on with my cash withdrawal? the exchange rate is wrong
How do I make my card appear on the app?
My app shows cash I didn't get.
I deposited some money, but the balance has not changed.
My statement shows a strange direct debit.
I got charged two times for a transaction
I know there's money in my account, why did my account decline me?
Where can money withdrawals be made?