Instruct: Classify the online banking query into its corresponding intent.
Query: Explain the card PIN to me.
I have not received my pin yet
I need a list of currencies you accept for exchange.
My card was stolen last night.
I attemped a transfer and it didn't go through.
How do I know if my top-up went through?
How can I exchange currencies in the app?
Will my transfer be done soon?
My card's expiring a month from now, should I place an order for the new card?
I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?
I have an unauthorized charge.
I tried topping off my account with a card, but the money is not in my account despite the charge going through
I was charged multiple times for one transaction.
Please explain the charge of 1L in error.  I have purchased nothing in this amount.
Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.
How to order a virtual card
I attempted to top up using my card, but now the money just disappeared?
I was wrongfully charged one pound.
I'm not sure why the card payment didn't work.
When I was transferring money I was charged extra why?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
If I need to transfer something quick from China, how long does that take?
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
Show me how to verify my identity?
I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
I need to find the top up verification code