Instruct: Given an online banking query, find the corresponding intents.
Query: My card info was stolen, what do I do?
What should I do if I think there are unauthorized transactions?
I wasn't able to use my top up card because the money I put on there wasn't there anymore
What is the refund process?
tell me how I can order my card.
Why do you guys need to verify my identity?
My card shows a cash withdrawal I don't recognize.
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
Can friends transfer money to each other?
My friend would like to send me money. What are the options available to them?
Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
there is a debit i dont recognize
I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.
The cash I asked for still hasn't been received
I couldn't get the money I needed.
where can I get the info for my funds
If i want to change my pin number can I directly from an ATM?
Is there a reason there's an extra fee on my statement?
What cards do you offer?
It looks like my top up didn't work.  Why?
Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.
My top up is giving me problems. What is wrong with it?
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
I went to look at my top-up and it was canceled, can you tell me why this happend?
I tried topping off my account with a card, but the money is not in my account despite the charge going through
I see a cash withdrawal in the app that I did not do.