Instruct: Classify the given online banking query into its corresponding intents.
Query: Why was I charged for transferring money?
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
I see a direct debit transaction in my history that I did not set up.
Why do you guys need to verify my identity?
Can I add money to top up my account via a bank transfer?
What stipulations do disposable cards entail?
Are you able to guide me to my card's location?
Can we skip verifying?
This card is accepted by what businesses?
I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
My balance was not updated after transferring money.
Why hasn't my ID been verified?
Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.
When I topped up the app has seemed to reverted it.
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
What's the cost for exchanges?
Help me delete my account.  I am not satisfied with the service.
Someone else might be using my card without my permission.
Where do I find a virtual card?
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
I have enough money in my account, so why is my card being declined?
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
I checked the app and there is a payment that I don't recognize.
Why did my exchange rate change?
How can I verify my source of funds?