Instruct: Classify the online banking query into its corresponding intent.
Query: Someone else made a Direct Debit transaction on my account
On my app I can see that a direct debit payment that I didn't do, appears.
What other credit cards can I use?
I've been waiting ages and my PIN hasn't gotten here.
Has my top-up gone through?
Is there a way you can have money from a purchase I made refunded to my account.
How can I tell what foreign exchange rate I will get?
When will my top up process?
are you sending me my card?
Why, when paying with the card, was I charged an extra fee?
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
Why does my identity need verification?
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.
What is the closest ATM?
need to know if there is a maximum i can top up
What are my payment options for topping off my account?
My transfer did not work, what was the reason?
Tell me how a top up would be reverted.
A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?
How can I top up with a cheque?
Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.
I messed up a transfer and need to reverse it.
Where is the card I ordered 2 weeks ago?
I don't know if I made this payment on my card.
Would I be able to top up as much as I can?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.