Instruct: Classify the given online banking query into its corresponding intent.
Query: I see a direct debit charge that I did not approve
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
I tried to do a transfer but I got a message that it was declined.
I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.
Do you offer disposable virtual cards too?
My payment had a wrong exchange rate.
why wont my american express work to add money
How much does it cost to top up by transfer?
I got my card now, how do I make it show up in the app?
Where can I deposit cash to top up?
What is the point of verifying a top up?
Is there a reason I was charged an extra fee for using the ATM?
Why is my payment declined? It looked like everything worked ok and my account was fine.
Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?
Can I top up using my cheque?
If I was travelling abroad, would I be able to hold currencies in euros?
I can't figure out how to change GBP to AUD, what do I do?
Why can't I use this beneficiary?
that fee should not be there, you charged my cash for an unnecessary thing.
Would I be charged any fees if I added money to my account using an international card?
I live in the EU.  Can I order one of your cards?
Do I get charged if I top up with my European bank card?
When will I get a virtual card? I haven't gotten one yet
What's the procedure for getting a card?
How do I get my card to work?