Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you help me? I have a duplicate transaction on my account and I don't understand why.
I was charged twice, when I didn't purchase anything twice.
do i need to wait for my card before i get pin
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!
Do I need to order a new card if mine is expiring?
I need clarity on why my card is not working.
Why do I see an extra fee on my statement?
I don't have a way to prove my identity.
I topped-up my account, but I don't think it went through.
I deposited some money, but the balance has not changed.
how much for a physical card?
The ATM cancelled a transaction on me when I was trying to get some cash out.
Why was I charged a fee for my withdrawal?
I can't get my virtual card to work at all
I left my phone at the hotel I was staying at so I can't use the app!
how do I get a disposable virtual card?
Why did I get charged for a withdrawal?
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
I recently transferred money to my account when will it show up?
Can I open an account for my children?
What do I do after the ATM takes my card.
The app isn't showing my transactions
Where can i find the virtual card?
Why hasn't my transaction been completed?
There's a card payment I didn't make
How do i authenticate a top-up card?