Instruct: Classify the given online banking query into its corresponding intents.
Query: My account isn't showing the refund
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
I have a transaction showing up more than once.
Please help me cancel a transaction.
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.
My card payment was not successful.
I withdrew cash abroad and the exchange rate applied is wrong.
I am interested in giving a second card to my daughter, how can I make this happen?
My details need to be changed, how can I do so?
What do I do after the ATM takes my card.
I am still waiting for a transfer to show up
Why did you charge me a fee when I made a transfer?
What ATMs take this card?
How come I have pending transfers?
I bought something and already paid for it but now I don't see it.
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?
I used my pin too many times.
i have been trying to top up my account with a check but it won't work
How do I get a refund for an unauthorized direct debit payment?
Top-up is loaded into the card and no update.
The app says my transfer failed
Why is there a fee for using my card?
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.
What do I need to bring for identification?