Instruct: Given an online banking query, find the corresponding intent.
Query: Where are the cards delivered to
Is there a charge for a physical card?
I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.
What documentation is needed for the identity check?
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
Please tell me why the same transaction is showing up on my account more than once.
My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?
Can you make exchanges with the EUR?
What should I do if my card doesn't work?
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
Is there a way to tell where the money came from?
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
Which countries do you currently support?
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
I recently purchased something, and the exchange rate was wrong.
What is the process to change my PIN?
My PIN is locked, how do I unlock it?
Why is my identity verification process not working?
is it possible to cancel transactions?
What are you exchange rates?
What is the maximum times I can auto top-up?
I want to cancel my account.
I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!
Can I choose between Mastercard and Visa?
Can i add a new currency to my account?