Instruct: Given an online banking query, find the corresponding intents.
Query: I would like to know if you use Visa or Mastercard.
I prefer Mastecard.
Will there be any extra fees if I exchange currencies?
I think my card is broke it's not working anymore
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
I purchased something and already received it, why hasn't the money taken out?
Is my account accessible even though my verification of my identity has not passed yet?
I don't have the means to prove my identity.
Is there a fee to make a transfer?
I look but I see no virtual card. Why is that?
why do i have to verify top up?
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
Why was I charged a random fee for a transfer I made?
Can I reactivate my card? I reported it lost and found it this morning in my jacket.
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.
I have a withdrawal waiting to go through.
Which countries do you operate in
I was so embarrassed. Why didn't my payment clear?
Why am I unable to withdraw money even though in the past I've done it just fine?
How do I change to a different currency?
Is there a pay structure for currency exchanges?
What is the purpose of requiring my identification?
Why is my contactless not working?
My account was charged a debit payment I don't recognize.
Please explain why the funds I added were returned to my account.
I can't find my phone and I'm worried someone is going to use it