Instruct: Classify the given online banking query into its corresponding intent.
Query: How are top-ups verified?
For what reason must I authenticate the top up?
Please give me both Visa and MasterCard, is it possible?
Why didn't I receive all the cash I requested?
What do you charge for an exchange fee?
Why do you guys need to verify my identity?
I just checked and my payment was cancelled, why?
What if I don't want to disclose all of my identity details?
There are two of the same charge on my statement.
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.
The item i bought exchanged rate was incorrect.
There is a strange payment on my card.
Why would you decline my card?
I got double charged from something, what can I do?
What documents do I need for the identity check?
Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?
The transfer on my account is not showing up.
How many transactions can I do with my disposable card?
I am unable to use my top-up on the app. Could you explain this to me?
Can I use a disposable virtual card for any purchase?
do you offer refunds? i would like to return purchase.
is it possible to get a refund for something I purchased?
Show me where I can see the PIN?
What are the time frames for the money to be available in my account?
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.