Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?
I made a payment and it is showing up twice
Is there a specific date i can have it delivered?
If I wanted to change my PIN, how would I do that?
atm ate my card
Do you charge a fee for topping up a card?
Why hasn't my friend received the transaction?
My card has been stolen. I reported it with the police, but I need to report it with you as well.
Can I get a new pin number at any ATM using my card?
Is there a reason I was charged an extra fee for using the ATM?
I would like to get additional physical cards at this time
How much would it cost me if I transfer?
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.
Why didn't the ATM give me all my money
I just deposited cash to my account and can't find it!
Can I get more cards just incase?
How can I tell if my card payment is reverted?
Help!  My card is stolen.
Help my prove my identity.
How can I change my name because I just got married?
The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.
I need to delete my account.
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
When will I get a new card when I order it, and how much will it cost.