Instruct: Classify the given online banking query into its corresponding intent.
Query: It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
I want a refund on the things i bought
Can I have a discount if I exchange currency often?
I want to use a payment card to top up my account. How can I do this?
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
I have zero dollars in my account. Can I submit additional funds via bank transfer?
Do you have info about the card on delivery?
I sent money to my family last Friday but they don't have it.
How can I reset my passcode?
How do I get my card into the app?
Can I use my card while on vacation overseas?
Can you explain why I was charged extra when I used the card?
what is the fee for topping up by card?
An item I bought had the wrong exchange rate applied.
Today I was out eating and my card was declined. Why's that?
The exchange rate on my payment doesn't look right
i disagree with a charge
I need to exchange a currency - can I do that here?
Do you have the best exchange rate?
I didn't know I was going to get charged to use my card.
Why are top-ups being verified?
Is there a problem with the payment that I see is still pending?
I couldn't make a transfer because it was declined
What's wrong with my card? The clerk at the grocery store said it was declined.
What does it cost to receive a SEPA transfer?
Why does a payment show up twice?