Instruct: Classify the given online banking query into its corresponding intents.
Query: What happened to my top-up? I think it was cancelled.
I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?
I was using a foreign currecy to make a payment and the applied the wrong rate.
Is the fee with my cash withdrawal a mistake?
I want to delete my account.
Do I need a disposable card?
How do you come up with your exchange rate
How does a US resident go about acquiring a new card?
I tried to deposit a cheque into my account and it is not letting me.
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
I am unable to transfer money. I believe it is not working because it states it was declined.
Can I set the account to auto top-up?
Is there a reason that my top-up is still pending?
My payment has an incorrect exchange rate.
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
Can I change my PIN on my phone?
How do I auto top-up?
What should I expect to be charged on a SEPA transfer?
If I make a mistake can I cancel the transaction?
Is my account accessible even though my verification of my identity has not passed yet?
How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.
Can you please tell me why I cant get money from the ATM?
What is the wait time for delivery to the US?
I can't be sure, but I think that someone may be using my card.
What is the proper way to activate a card?
Do I need to verify the top-up?