Instruct: Classify the online banking query into its corresponding intent.
Query: I put money in my account a week ago but its still not there, what is happening?
i used a check check yesterday to balance my account and it isn't showing up?
My transfer failed to process correctly. Is there a reason this would happen?
Am I able to track the card that was just sent to me?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
When I use my card, it says decline?
I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.
My card did not work at store.
I ordered something online a while ago and I haven't gotten it. I would like a refund.
Where are your cards delivered to?
How do I get a spare card?
There was an extra fee when I was at the ATM.  Why?
I don't want to give you all my identify details.
Can you please reactivate my card?
the exchange rate on my payment was wrong
My card is not able to be activated how do I get it to work?
My new card needs activating.
How do I use cash to top up my account?
What does it mean if it says my card payment has been cancelled?
Can I auto-top up?  How do I do it?
I am trying to exchange AUD for GBP, how do I do that?
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.
What ATMs can I use my card?
How come I can't put money in my top up account?
I can't find my phone and I'm worried someone is going to use it
Is there a specific date i can have it delivered?