Instruct: Classify the online banking query into its corresponding intent.
Query: I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?
Why is there some cash that I did not deposit in my account?
I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.
My statement has a charge that shouldn't have been made.
What is the reason when I tried to pay contactless at the bus, it didnt work?
I don't have the means to prove my identity.
Where can I find my PIN? I haven't gotten it yet.
I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.
I had to pay money for paying with my card.
Why have I not gotten my new card?
How much for an actual card?
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
I want to know your exchange rates.
Why wasn't my contactless accepted at the metro?
I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?
please delete account
Why do I see an extra £1 charge on my statement?
Can I already use my account although the identity verification has not passed yet?
I topped-up my account, but I don't think it went through.
Salary in GBP has been received. Does it need to be configured into another place?
The ATM will not let me get cash, WHY?
Why was there a fee for paying by card?
Can I use a bank transfer to add money to my account?
Please give me both a visa and a mastercard.
What happens when I money transaction doesn't show up on the receiving side?
Can I top up with cash