Instruct: Given an online banking query, find the corresponding intents.
Query: I can't upload my identification.
I can get my identification verified.
Why can I not take out cash?
In the US, how long is the wait for a transfer?
Can I stop a transaction?
Can you tell me what I need for identity validation?
How do I track the card you sent to me?
Since I got married, I need to change my name.
I'd like to know what you guys look at to decide an exchange rate
I have yet to receive my virtual card
I have a card that expires in the coming month, do I have to specifically ask for the updated card?
Will I have to wait much longer for my new card to arrive?
What steps do I have to go through in order to activate my new card?
I have not received my pin yet
What are the steps for depositing cash into my account?
What's your refund policy if I bought an item from you?
What's the process for exchanges?
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
When I got cash, the exchange rate applied was wrong.
I did a topup successfully but its not showing in balance. I think there is some problem in system.
Is it possible to exchange currencies using the app?
Why won't the machine accept my card anymore?
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
Help, I don't see my money i just added.
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?