Instruct: Classify the online banking query into its corresponding intent.
Query: Do I have a $1 extra fee on the statement?
Is there a reason why there is an extra £1 charge on my account?
What do you need for the identity verification
I would like to know why so much identity information is required?
How do I tell if my top up was reverted?
My transfer failed to process correctly. Is there a reason this would happen?
What's the best way to use a cheque to top up?
Is there a pay structure for currency exchanges?
When will my new card be delivered?
What's my pin number?
Where do I look for cash top up?
How can I link my bank to my top up account?
What do I do if I cannot access the app?
Can I get a card even though I live in the US
Is there an alternative to a physical card?
I want to get a Visa and Mastercard, is it possible to get both from you?
Am I able to do a SWIFT transfer with you?
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
How can I obtain a virtual card?
What do you charge for an exchange fee?
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
I believe there is a mistake because a payment I didn't make shows in my app.
What proof do you need for my identification?
can I choose delivery times to suite me?
how long should I expect to wait for my card to arrive?