Instruct: Classify the given online banking query into its corresponding intent.
Query: Please help me.  I am still waiting on a refund.
My refund is still pending
I want to create a new pin.
Should i uninstall the app before i try it again?
How old do my kids need to be to use your service?
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?
Can you tell me exactly what fees I will expect to see in regards to your cards?
I can't find any option to top up with a cheque?
I would like to retract my purchase.
Why did I get declined during a transfer?
Why is my top-up pending?
Is there a way to use a cheque to top up my account?
Am I going to be charged for topping up by transfer?
I was given the wrong exchange rate when getting cash
beneficiary transfer problems?
I got billed an extra pound!
Why couldn't I make a withdrawal from the ATM?
Can I return an item?
Is it normal to be charged an extra fee when paying with my card?
I sent money about 5 days ago and the recipient has not received the money yet.
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
What happens when I am charged twice?
I may need to exchange my USD for GBP, can your app do that?
How long does it take for cards to be delivered after ordering them?
Is it possible to exchange currencies using the app?
The app reverted my top up