Instruct: Given an online banking query, find the corresponding intents.
Query: I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
Why was the exchange rate so wrong when I bought something!
How long does it take for a top-up?
I have a direct debit that I did not set up
I transferred money from one account to another account and I charged a fee for it. Why is that?
Give me a refund
I need my PIN, where is it?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
Why would my card payment be reverted?
Help me!  When I was abroad, the exchange rate was wrong.
I would like some more physical cards, what is my limit?
How can I change my name in my profile?
Why is verification for my identity needed?
Canceling my order is what I need to do right now.
Why won't cash come out of the ATM?
A transaction posted twice to my account.
My contactless is non-functional.
It won't let me verify my identity.
I need assistance activating my card?
The ATM took my card.
Why is it saying my card payment is declined when I made it?
what is this charge i didnt do it what can i do
The top-up is broken.
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
I have a direct debit I didn't set up
I don't understand where this charge came from.