Instruct: Given an online banking query, find the corresponding intents.
Query: Why is your exchange rate so bad?
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
Currently my card is broken.
Why did I get charged when getting cash?
Where is the cash I deposited?
I just transferred some money. Why was I charged a fee?
Where can I find the verification code for a top-up?
Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?
Do you have the best exchange rate?
I don't see a refund in my account.
I need assistance with activating my new card.
What should I do if I think someone stole my details and used my information to make some transactions?
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
I need to actuate my card.
What do I do?  The ATM took my card!
I need clarity on why my card is not working.
What are the countries you support.
What is the minimum age limit?
Is it possible to get another card?
My transfer has not arrived.
I don't think my transfer wen through. Why?
How can I top up my card with another card?
What do I do if I believe to be a victim of credit card fraud?
It's been a week since I ordered my card and it's not here. Please help?
Can I transfer my payroll to the bank?
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.