Instruct: Classify the given online banking query into its corresponding intents.
Query: I bought something in another currency, but the exchange rate was incorrect.
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
I received a returned payment that I made.
I would like to cancel my account.
There is a weird payment in my statement.
Will you accept my salary if it's in another currency?
Why did the transfer fail when I attempted to do it earlier?
I still haven't gotten my new card.  When will it get here?
Do I need to re-apply to order a new card when my old one's about to expire?
I can't find my card, it is lost.
How much does top up fees cost?
I can't freeze my account as I need the card as I am traveling, how do I change my pin?
Please explain why the funds I added were returned to my account.
I already made a transfer and want to cancel it, how do I do that?
What is the status of my top up?
I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?
I'm interested in holding and exchange for flat currencies, what do you support?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
Why was there an extra charge when I transferred money?
i need a refund from you because the merchant is refusing, can you do that?
What do I do when a charge has been made that I did not make?
I don't understand why you want so much of my personal info.
What is the procedure for topping up with a cheque?
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?
What is the time frame for european transfers?
I have one other credit card from the US. Do you take that?