Instruct: Classify the online banking query into its corresponding intents.
Query: I'm really concerned because I only made one transaction, but it's appearing multiple times.
There is a payment that I was charged two times for.
Will you tell me how to exchange USD for GBP in the app?
How would I top up with a cheque?
How much is a physical card?
What kind of fees will I pay when I transfer?
There is a payment I don't recognize
How can I prove who I am?
What source do my fund come from?
What forms of ID should I use for verification?
Can you tell me when my card will arrive?
Why couldn't I make a withdrawal from the ATM?
I'm looking in the App and can't find my PIN, where should I look?
I couldn't pay with my card
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
I can't see the transfer that I put in.
Do I pay extra for exchange?
Is it free to send out more cards?
What is the purpose of requiring my identification?
How come I did not get a virtual card yet?
How do I reset my password?
How to a go about ordering a disposable virtual card?
Why was a payment cancelled on my account?
There's a €1 fee on my statement, why?
Exchange rate on a purchase was incorrect