Instruct: Classify the online banking query into its corresponding intent.
Query: The app is telling me that I am not me.
I don't have the means to prove my identity.
Where can I find my PIN? I haven't gotten it yet.
I have transferred some money but the balance hasn't changed
Why can I not do a transfer to a beneficiary?
Verifying the top-up seems like a hassle.
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
Can you tell me what this fee is on my statement?
What is this extra fee that I got when I used my card to pay?
I haven't received my transfer funds yet, where are they?
Why can't the person I sent the money transfer to see it?
Tell me why I need top-up to be verified?
I tried the wrong PIN too many times.
Why was I charged a fee when making this transfer when I shouldn't have been?
I have a transaction that shows multiple times.
What is the refund policy?
I believe my card has been compromised as there are funds showing that I did not receive.
What does it mean if my cash withdrawal does not show up properly?
Can I transfer something urgently from China? How long does it take?
What is your shipping policies for cards?
What am I supposed to do if the funds haven't show up from a transfer completed this morning?
How do I get this damn virtual card to work?
I do not think the pop up went through yet.
My card payments have stopped.
Can you explain your refund policy, please?
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?