Instruct: Classify the online banking query into its corresponding intents.
Query: I have a payment which has not been approved.
What is the cause of the delay in applying my card payment to my account?
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
Cancel a transaction
Am I allowed to transfer money to a beneficiary?
I'm going to cancel a purchase.
Does it cost anything to do currency exchanges?
Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.
When I received my cash; they had my exchange rate incorrect.
Can I increase my top-up maximum?
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
How long does it take for a card to arrive?
When I tried to access my cash, I wasn't allowed!
Could you please tell me your exchange rates?
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
A wrong amount of cash we sent to me.
I think the bank made a mistake on the exchange rates
What do I have to do to activate my card?
Do I need to verify the top-up?
There are two of the same charges on my account.
I found my card! Can I link it back into the app?
When I made a transfer I was charged extra.
I tried to make a transfer, but it didn't work.
Top up not available in my wallet.
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
Would you please unblock my pin? I don't know why, but it's blocked.