Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is my cash withdrawal still showing as pending?
I am not seeing recent cash withdrawal on my account.
Can you please explain why I was charged an extra fee for my transfer?
I got charged a service fee on my account. Can it be waived since I didn't know about it before?
I believe I got a wrong exchange rate when I got cash.
Where can I go to get my PIN unblocked?
Is it possible to exchange currencies using the app?
How can I link my bank to my top up account?
Tell me how to change my details.
Why hasn't the money I transferred into my account shown up yet?
Is there a way I can check on the card on route to me?
I contacted the seller and he won't respond.  Please just refund me my  money.
do you accept from usa credit card?
How do you determine exchange rates?
how do I know where I can get money withdrawn?
I see a direct debit that isn't mine? How can I get my money back?
Can I order a second card?
How do I reset my password?
The transfer to my beneficiary has not gone through
how do i get a new card
Why didn't my transfer get to the recipient?
My balance didn't change after I transferred some money.
which identity details are required
I do not think the pop up went through yet.
Where do I find how to top off with a check?
The exchange rate is bad. Are you sure this is the exchange rate?