Instruct: Classify the given online banking query into its corresponding intents.
Query: I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
my refund has not hit my account yet
What if I need my salary in another currency?
When exchanging currencies, is there an extra fee?
Can you please explain why my beneficiary is not allowed?
What currencies do you accept for adding money to my account?
Why have I been charged an extra £1?
I need to reset my passcode. Where do I go to do that?
Does it cost extra to send out more than one card?
When my card expires soon, how fast is the replacement card sent and what are the costs?
Where can I get my currencies exchanged?
do i have to talk to someone to close an account or can i in the app
From which age can my kids use your service?
Do you guys have any age restrictions?
My exchange rate is wrong when I get cash.
I do not have my pin yet
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
How come there is an extra fee on my statement?
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
with what can I verify my identity?
How can I exchange currencies using your app?
What does top-up verification do?
I used my card to top up, but now I don't see the money in my account.
Is it possible to use my apple watch for topping up?
Can I use a Visa or Mastercard?
How come I got to pay to get my money from the ATM?