Instruct: Classify the online banking query into its corresponding intent.
Query: Please explain your exchange rate policy.
I'm interested in what your exchange rates are based on.
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
show me how to top up
Are all fiat currencies supported?
Can I have money of different country of origin.
Can I use app to unblock my card?
What source do my fund come from?
I need a new card to replace an expired one. Will it cost anything, and how soon?
Would I be able to refund an item?
How do I access the virtual card?
What are my options for holding money in multiple currencies?
How long does a transfer from the US take?
What do I have to do to get my PIN unblocked?
Am I going to see a charge for a SEPA transfer?
why must I prove ID
What if I need my salary in another currency?
I have been charged a pound for something that appears on my statement
I have lost my card! What is my next step?
I could not transfer funds to a beneficiary; is there a problem with your software?
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
When should I expect to receive my card?
how come i was declined
What ATMs will allow me to change my PIN?
my check or cash deposit has not shown up
How can I make my card show up in the app?