Instruct: Classify the given online banking query into its corresponding intents.
Query: I'd prefer a Mastercard.
I need mastercard as well as visa
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
The wrong exchange rate applied to my cash withdrawal.
There's a payment in my history I don't recognize
Explain why a card payment would be cancelled?
My transfer seems to be too expensive.
Can you explain why my payment is still pending?
Why am I being charged more on exchange with things I bought abroad?
I made a transfer and was charged an extra fee!
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
I forgot my phone at the hotel, so I can't access the app.
Why didn't the ATM give me all my money
What are the reasons why a card payment would be declined?
I got a fee when paying with my card
I used my card to make a payment and wondered why the payment was reverted?
How long does it take for money to transfer?
what are limits to top up
I sent money to my family last Friday but they don't have it.
I would like to change my name after marriage.
What do I do if I still have not received my new card?
My refund has not arrived, and I am unsure why. Who do I contact?
Can I change my pin at an atm?
My card was stolen. What do I need to do?
Would you be so kind as to activate my card? Thanks
Why won't you take my transfer, I keep getting an error message.