Instruct: Classify the online banking query into its corresponding intent.
Query: I see some transactions that I don't recognize.  I think someone stole my details.
What do I do if I think someone has used my card?
Can you explain your refund policy, please?
Where can I find the auto-top up feature?
How many disposable  cards are available per account?
Why is my cash deposit not in my account?
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
I tried activating my card and it didn't work
Will you charge for a physical card?
I can't get google pay to work right.
How do I top-up my card with a cheque?
My card did not work at store.
Why does my payment appear as pending?
What can I do about a direct debit transaction on my card that I didn't make?
The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
I left my phone at the hotel I was staying at so I can't use the app!
Help my activate my card.
The app says I made a cash withdrawal that I didn't make
there were two of the same charge to my account
How can I change my address?
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
I believe that my transfer hasn't gone through.
I am unable to use my card for some reason.
What are the reasons for my beneficiary not being allowed?