Instruct: Classify the online banking query into its corresponding intents.
Query: I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
Why hasn't my card payment cleared yet?
What type of card can I use to top up?
Where can I located the auto-top up option?
Why has my top up been returned?
I need assistance to activate the card on my account.
Why isn't my refund showing up in my statement?
How long does it take to verify a person's identity?
My source of funds require verification.
Where do you mail physical cards?
When can I expect delivery?
Why won't cash come out of the ATM?
How much would I be charged for a transfer?
Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.
I cannot find my phone, what should I do?
why isn't my top-up going through?
I have not received my pin yet
Hi, I have done a topup, but my money was reverted. Please look into this issue.
I have a disposable card, how many transactions can I make?
How long does it take for a transfer to be in my account?
Is there a  way to  get around fees
What ATMs can I use my card at?
Mastercard is my preferred company.
Do you provide cards to people not in the UK?
Why is the exchange rate different on my recent purchase?