Instruct: Classify the online banking query into its corresponding intents.
Query: I was wondering why my card was declined
My card didn't go through.  It doesn't make sense.  You told me that everything was ok.
What is the first step I need to make for being able to access my account?
Are there directions to get a new passcode if I forgot mine?
The wrong exchange rate was applied to me while pulling out cash.
What is the process for activating a new card.
Can my 8 year old grandson open an account at the bank?
How can I get my money that I didn't get from the ATM?
Looks like my card payment was cancelled.
Why isn't my pending transfer finished?
Am I able to modify my account details?
What currencies do you accept for adding money?
I have a direct debit that I did not set up
How do I get my card?
Is going to a bank only way to change my PIN?
I want to start using my card, how do I activate it?
Please help me!  My physical card isn't working right.
My new card needs activating.
How is top-up verified?
Can you unblock my pin because I put the wrong one too many times.
Do you support changing the currency I use?
There's something wrong on my bill. A transfer fee should never have been added.
how do i cancel my account
What is minimum age for an account?
My top up doesn't work
I got a new address and need to change my old one.