Instruct: Classify the online banking query into its corresponding intents.
Query: Can you explain the transfer fee that I was charged?
Why was I charged this extra fee while doing a transfer?
Can someone assist me with activating my new card?
I made an international purchase, but the exchange rate was wrong
What do I need to do to transfer money with my credit card?
There is a payment that has not processed.
How do I go about exchanging currencies with this app?
I must make several disposable cards every day.
Why would a transfer to an account not be allowed?
Am I able to do top-ups with Google Pay?
I was charged for using my card?
I want to request a physical card
I still haven't received my card after two weeks, is it lost?
What does the €1 fee mean?
Can you unblock my pin because I put the wrong one too many times.
I have exceeded the number of PIN attempts
What factors determine your exchange rate?
If my cash withdrawal is still not showing, is something wrong?
Is there a way to reset the passcode?
Why hasn't the money I transferred into my account shown up yet?
Can I transfer my salary onto here?
is there a frequent currency discount?
Is there a way to make my money usable in another country?
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!
I didn't cancel my top-up.