Instruct: Classify the given online banking query into its corresponding intents.
Query: It says the transfer wasn't accepted.
I see my transfer was declined.
How to verify my identity
Can I top up using my cheque?
I made a payment that is not yet complete.
Is there a few for exchanging foreign currencies?
How can I change my PIN without going to the bank?
How can I fix my contactless?
Help me find the transfer that I did.
My transfer was wrong, are you able to stop it before it goes through please?
How can I find out why my transfer didn't go through?
I was charged an extra pound for no reason. Why is that?
How can I verify my top up?
I am still waiting for a money transfer to process.
Why was I charged extra when transferring?
Where do I go to update details?
My card has been lost / stolen
I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?
What are the cards and currencies that you support?
the product is not working, can I get a refund?
What are the additional charges for a SWIFT transfer?
You provide support in what countries?
Where can I use my Mastercard?
What exchange rate is it?
I have a top-up that's still pending and wanted to know about it.
Do I have to go into the bank to change my PIN?