Instruct: Classify the given online banking query into its corresponding intent.
Query: My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?
My bank app said that I got cash from an ATM, but that's a mistake.
I received a fee I should not have.
I need to change my name, since i just got married
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
I think I was charged a different exchange rate than what was posted at the time.
In the exchange and holding, what fiat is allowed?
I do not have the information to verify my identify.
Yikes!  I didn't get the amount of money that I requested.  What do I do now?
Can you please explain the topping up transfer process?
Why does my statement have an extra fee?
I could not get my card to work at a shop.
I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?
Why do I still have a pending cash withdrawal?
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
What is the expected delivery date of my card?
Is it possible to top-up automatically?
My transfer is still pending, why?
What exchange rate will I receive?
Is there a reason my payment is still pending?
Can you issue both a Visa and a Mastercard to me?
Can I exchange currency for different types?
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
who do I talk to, to cancel a transfer?
Can I choose between Mastercard and Visa?
How do I fill out the identity check?