Instruct: Classify the online banking query into its corresponding intent.
Query: My card was charged more than expected.
I want to see what this fee is on my card payment.
Do you take SWIFT transfers?
Can topping up be automatic?
Why would my transfer result in a decline message?
Why do you guys need to verify my identity?
How do I link an existing card?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
I can't upload my identification.
What would I be charged in receiving a SEPA transfer?
What is the source of your exchange rates?
My cash deposit hasn't posted to my account.
Why was my cash withdrawal cancelled at the ATM?
What does a transfer cost?
I wasn't applied the correct exchange rate when getting cash
exchanging currencies costs what?
Are extra charges added for sending out additional cards?
I received the wrong amount of cash from the ATM. Can you help?
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?
I want a refund on a direct debit.
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
I would like to close my account, as I'm not happy.
is it possible to get a refund for something I purchased?
How do I get extra cards?
Can I get spare cards?
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.