Instruct: Given an online banking query, find the corresponding intent.
Query: Why was I charged extra on my app?
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
When will I be able to see my refund?
Do I have a Visa card as an option?
I can't find my card, it is lost.
How do I order a card?
Which fiat currencies do you currently support? Will this change in this future?
I got declined when attempting a transfer
I want to do a bank transfer to this bank, from an account at another bank.
Top-up is loaded into the card and no update.
I lost the code and can not get into the app. Help!
How can people transfer money to me?
Are you able to make exchanges to EUR?
The exchange rate was not correct for the item I bought.
Is it possible to give a second card from my account to my daughter?
I got a fee when paying with my card
Will I be charged for a top off transfer?
I am having a problem proving who I am
I took out money and there is a fee.  Why?
What are the current exchange rates?
I didn't cancel my card payment.
is there a limit for top up?
I don't recognize a charge on my statement.
Why has my transfer been declined?
What does it mean if my payment is pending?
I see a direct debit payment on my app that I did not do