Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I add money to my account with cash?
Is there such thing as top up by cheque?
What are the countries that you operate in?
I bought something with my card and I was charged a fee
How high is the exchange fee?
I am dissatisfied, I would like to close my account.
How come I got blocked for entering wrong pins?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I've just been married and need to update my name
My app statement shows I took out cash from an ATM but I did not. What can I do?
I do not have my pin yet
What does it mean if it says my card payment has been cancelled?
Why was I charged twice for the same transaction?
What do I do if I lost my phone?
I am not able to verify my id. Why?
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
What should I do if I think my card was stolen?
My phone has been stolen.
How can I change my address?
My transaction went through but I was charged a fee. Why?
Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.
What is the basis of your exchange rates?
why do I have an unknown payment?
Where can I link a new card?
i need a virtual card
I am traveling, what can I do to set up auto top-up?