Instruct: Classify the online banking query into its corresponding intents.
Query: What do I need to do to get my new card which I have requested 2 weeks ago?
When did you send me my new card?
I have a pending transaction
How do I go about unlocking a pin?
Why was my cash withdrawal given the wrong exchange rate?
is there a way to do top up with apple pay
The fee charged when I changed rubles into British pounds was too much.
Can I use google pay for topping -up
I made a mistake and performed a transaction on the wrong account!
I do not feel comfortable verifying my identity.
Why would a cash withdrawal still be pending?
How can I go about getting a refund?
How can I receive verification for the source of my funds?
I can't recognise this Direct Debit payment.
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
How was I charged extra when I used my card to pay?
Should I complete my security verification before I can use my account?
I got some items this morning but the payment says pending
I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.
The ATM wouldn't allow me to withdraw money
Can you tell me what this cash withdrawal is?
When I went to get cash, it was declined!
I want to transfer money to a beneficiary, but I couldn't.
I was making a purchase and it was declined and I wanted to know why.
The disposable cards, what are they for?
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?