Instruct: Classify the online banking query into its corresponding intent.
Query: Why is the fee for taking money out so high?  I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.
I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?
I think I got charged twice for the same thing
Why didn't the money I transferred into my account get added to my balance?
How long before I can see that my cash withdrawal has taken place?
Why is the payment I made still pending?
Why do I see a fee when I do a transfer?
I want to reverse a transaction I did this morning
I paid with my card and ended up being charged a fee.
I need someone to assist me with explaining how much I can top-up.
May I get my salary paid out in a different currency?
I lost track of my card
Why couldn't I transfer funds to my beneficiary?
My card is about to expire.  How do I order another?
I wish to be able to top up with cash.
Card delivery services? Where?
Do you take checks?
when does my balance update for a transfer
Why wasn't my payment accepted by the app
I am trying to find out how to exchange currency X with currency Y.
I received an extra charge for using the card. Why?
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.
I need to activate my card, how is that done?
When will my top-up happen?
How do I get a refund for an item I bought?
I need to know what flat currencies you support for holding and exchange.