Instruct: Classify the online banking query into its corresponding intents.
Query: I wish to top up using a cheque.
What are the steps for depositing cash into my account?
I froze my account, but how do I order a replacement card?
my exchange rate looks wrong for my last payment
Is there any fees for top ups?
Why is a transfer I did recently still processing?
My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.
Where do I find my code to verify my top-up card?
If I have a credit card with you how I get set up to link to it?
Will you charge me for exchanging foreign currencies?
My credit card was declined for top-up. Can you see if there is enough funds in my account?
I have my card, when whill my PIN be available?
Why is it I am charged an extra fee when I use the ATM?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
I saw that my transfer was declined.
How to access my virtual card
Where in the app do I link a new card?
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
I forgot what my pin number is and now am blocked can you help me get in?
I need to cancel a transfer I made.
I don't know my password
Which merchants accept my card?
I used my card to top up, but the money is not there!
What are the steps I need to take to cancel a transaction?
Why is my top up not completing?
Where can I see where funds came from?