Instruct: Classify the online banking query into its corresponding intents.
Query: when will I get my refund?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
I tried pulling out money at the ATM and it gave me an incorrect amount back.
Where can I find the exchange rate for my transfer?
I think the exchange rate on my card payment is incorrect.
Do you support all countries?
I wish to cancel a transfer
phone is gone
I used my pin too many times.
Will you charge me more if I top up with an international card?
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
I noticed a duplicate charge on my statement.
What do I do if my disposable virtual card doesn't work?
Is there a charge for SEPA transfers?
What are my options for holding money in multiple currencies?
Do you charge for sending out more cards?
Why was my transfer request decline?
Why is my top-up pending?
Where can I get a new passcode?
I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.
I would like to know where the funds are at.
I can't recall my password.
How long will my top-up be pending?
I transfered my balance a while back.  Why doesn't my account reflect this?
Is the card welcomed by everybody?