Instruct: Classify the online banking query into its corresponding intents.
Query: I already have an account. Why can't I use it unless my identity is verified?
Why is identity verification required?
I see money go out that I didn't withdraw.
How can I close my account?
My card is going to expire, what do I do?
Is there a possibility to open an account for my sons and daughters?
Why doesn't it work when I use American Express to try to add money to my account?
How do I exchange currencies using the app?
Where can I find the auto-top up feature?
Why doesn't my passcode work?
what is the limit for top-ups?
Will my other US credit card be accepted?
Why was there a fee on my cash withdrawal?
I am asking to end my account.
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
Please provide currency exchange rates
Can I have a Visa card?
Are there limits on the virtual cards?
How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.
How do I top up my account using transfer?
My card doesn't seem to work.
Payment I did not make.
My exchange rate was wrong for an Item I bought!
What is the return policy?
Why did you guys charge me an extra €1?
I haven't been able to complete any transactions on my card today. Do you know what's wrong?