Instruct: Classify the given online banking query into its corresponding intent.
Query: Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
I'm not sure why the card payment didn't work.
My PIN tries have run out. Now what?
Help!  The app says I took out cash but I didn't!
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?
Can you unblock my pin because I put the wrong one too many times.
Can you tell me what cards and currencies you support?
Can I reset the passcode?
I need to know where do my funds come from
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
I made an online purchase and the order has not shown up. Give me my money back.
Do you need to know my first and last name?
How do I link the new card?
Why was I not allowed to do a transfer to a beneficiary?
How do I transfer money between two of my accounts?
I need to update my demographics.
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
Can I use American Express?
Help! I need to transfer something to China.
I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?
I happened to forget my passcode
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
Will I get a visa or Mastercard?
Please let me know what currency I can use to top up my account?
I don't know where the top-up verification code is.
Card payment still pending.