Instruct: Classify the given online banking query into its corresponding intent.
Query: Does the PIN come under separate cover?
I'm looking in the App and can't find my PIN, where should I look?
What are your exchange rates calculated from?
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
Why can't I complete the transfer?
Is my new bank card on the way and is there a way to track it?
I live in the EU, can I get one of your cards?
Hey I thought transfers were free.  Why are you charging me?
How do I prove I am who I am?
How much is the charge for a foreign currency exchange?
I am blocked now because I entered the wrong pin, need help.
The exchange rate is incorrect on an item I recently purchased in a foreign country.
Are cards available to those outside of the UK?
How do I get refills to my card when I'm traveling?
How can I top up my account and which currency can I use?
I have my residency in the US, but I would love to get a card.
What ATMs take this card?
Remove my account immediately.
When will my transfer finish pending?
I have a disposable card but it does not work?
Why am I seeing a fee for transferring money?
The refund I asked for isn't showing up
When I received my cash; they had my exchange rate incorrect.
How many disposable cards can I make in a day?
Can I verify my identity?
I haven't received my card and am worried it is lost.