Instruct: Classify the online banking query into its corresponding intents.
Query: I signed up, but don't have a PIN. Where can I find it?
Where is my PIN located?
It does not appear that my message went through.
Will I be charged for topping up by transfer?
Why is there a fee for my transfer?
What do you demand for identity verification?
How many top-ups can be approved?
Why hasn't my card payment cleared yet?
Why is my transfer pending when I already made it?
How long does it take to activate the card, as it does not look like its working?
The ATM won't give me my card back. I need it back now!
I withdrew some cash and the exchange rate seems to be wrong.
Why is the exchange rate different on my recent purchase?
how many uses are the disposable cards good for?
Why hasn't my payment gone through?
I anticipate getting a Visa card
Can I use my card no matter where I go?
How do I activate and link my new card?
Can you help me find the virtual card?
The ATM took my card.
Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!
How much do I have to pay if I want to transfer money?
I desperately need to transfer something from China, Please give me the wait time.
Are you sure this is the interbank exchange rate? This rate is really bad.
Can I wait for you to send me a new card when mine's about to expire?
Can i have the item refunded?