Instruct: Classify the online banking query into its corresponding intents.
Query: I got charged for with a fee for paying with my card.
Why am I charged a fee when using my debit or credit card?
You accepts my card?
I'm concerned because my cash withdrawal is pending.
How can I change my PIN even though I'm out of the country in Austria at the moment?
Do I have a card PIN?
Why is my top-up showing as cancelled?
Is there an exchange rate?
What are ways to test why my card might not be working?
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
I was charged for getting cash.
Yesterday I topped up my card. Why didn't it complete as it still pending?
I can't use the app because I got mugged yesterday and they took everything. Please help.
I want a refund for an item
How can I go about getting a refund?
There was a limited amount of money available at the time of my transaction.
How can I create a disposable virtual card?
Is there a way to use a cheque to top up my account?
It shows that the transfer on my account wasn't allowed.
my phone has been stolen by someone
Your company is lame. Shut down all my account services right now.
What's wrong with my card? The clerk at the grocery store said it was declined.
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
What is this $1 charge on my account?
can I use it in any country?
I need to verify my funds.