Instruct: Given an online banking query, find the corresponding intents.
Query: Why haven't I been given a virtual card yet?
How come I did not get a virtual card yet?
There is a cash withdrawal on my statement that I don't recognize
Why is my identity not verified?
I'm seeing a direct debit payment that is not me.
How's the exchange rate looking right now?
Why  am I being told this  transfer will not  go thru
There's a cash withdrawal that  didn't make that is showing up.
How much does each transfer cost?
My card has an expiration date, will you send a new one automatically?
What can I do if my card details where stolen from my car? I think they used my card to buy gas.
the exchange rate I got for cash was wrong
Duplicate transactions appear on my account
Can I change my PIN on my phone?
I'm not sure why the card payment didn't work.
Can you tell me about the exchange fee?
How do i access the auto top-up option?
How do I get refills to my card when I'm traveling?
I ordered my card but it still isn't here
Is the ATM broken? I can't get cash from it.
Is it possible to get a refund?
Why didnt my top up go through
I have a new card. How do I activate it?
The balance has not been updated.
how do i find out about transfers
Since I need to exchange currencies frequently, would you be able to offer me a discount?