Instruct: Classify the given online banking query into its corresponding intent.
Query: Is there a way to track the new card you sent me?
I need to track the card sent to me.
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?
I need to change my phone number.
A transfer was not allowed to an account.
I'm having money transferred from Europe, how long will this take?
I'm interested in what your exchange rates are based on.
I can get my identification verified.
There was a direct debit from my account and I didn't authorise it
My card doesn't seem to work.
Why is a transaction still pending?
I received a decline message on a transfer
Do you process SWIFT transfers?
Am I able to get this shipped to China?
How can I receive a virtual card?
How much more do you charge for currency exchange?
Estimated time arrival for transfers?
What fiat currencies do you allow exchange with?
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
I am trying to find out how to exchange currency X with currency Y.
what are you going to use my identification details for?
Why did you revert my top up?
Why do transfers get declined?
I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?
How many payments can I make using a virtual card?
Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.