Instruct: Classify the online banking query into its corresponding intents.
Query: I got a strange fee when I used the ATM.
Do I get charged for withdrawals?
Can you tell me why my top-up failed?
left my phone at hotel, cant use app
I would like a second card.
I have transferred some money but the balance hasn't changed
Can you tell me why the card payment came back?
What is the estimated wait time on a US transfer into my account?
Why am I seeing a direct debit thats not mine?
The payment on my card shows as pending.
How long does the "pending" period of a transfer take?
I want to know about your refund policy.
How many disposable cards am I allowed to have?
I need to move money from one of my other accounts to this one.
I believe that a card payment I made was cancelled.
Why would my payment have been returned to my account?
My virtual car is not working.
Is it normal to be charged an extra fee when paying with my card?
Is it possible to refund an item?
What is the charge for exchanging currencies?
What countries do your accounts send and receive to?
Why isn't my refund showing up in my statement?
Am I allowed to get an account for my daughter?
I want to cancel my card. I think someone else is using it.
I was blocked by using the wrong pin too many times, can you help me?
Can I have it delivered on a specific date?