Instruct: Given an online banking query, find the corresponding intents.
Query: Why did I only get $20 when I asked for $100?
why did i only get 20.00
What do I need for the identity check?
I'm not sure where this charge came from.
When exchanging, how much are the rates?
Where are your cards delivered to?
For what reason did my top-up get cancelled?
Can I add money to my card automatically during a trip?
When will my refund come through
Where can I find the verification code for the top up card?
Where do I find PIN for my card?
Where is my virtual card?
Do I need to convert my currency from GBP before transferring?
At which locations can I order a card?
I don't understand why I was charged an additional fee for this service. Can you clarify?
How come I was charged a transaction of $1?
Help! In the app there is a payment that I don't remember.
I want to open an account for my child.
What are the steps for  making a transfer for topping up?
I have to verify my source of funds.
I want to end my account
I paid with my card and ended up being charged a fee.
My withdrawals were going smooth until I got declined today. What is going on?
I locked myself out of my account, how do I unblock my PIN?
I would like to edit my personal information .
How do I top up using my card?