Instruct: Classify the online banking query into its corresponding intents.
Query: I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
I cancelled my card payment
I need to close my account.  Your company is terrible!
Am I able to get a refund for a purchase?
I would like to exchange currencies, how do I go upon it?
Why is it taking so long for a transfer to complete!
Can I withdraw from any ATM?
I have an unknown direct debit payment on my account
How much are you going to charge me if I top up my US card?
My phone has been stolen.
The exchange rate was incorrect for an item I bought.
I've changed my mind on an item.  How do I get a refund?
I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?
What sort of restrictions are there for the disposable cards?
When will I receive my card?
Which countries are represented?
I prefer to get a Mastercard.
What's the web address to unblock my pin?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
What do I have to do to get the virtual card to work?
Should my top-up be completed by now?
I don't have a password.
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
Um, my top up didn't work
If I lost my phone, how can I stop someone from accessing my account through the app?
Where do I order a disposable virtual card?