Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a payment I don't recognise!
I didn't set up the direct debit I have
Can I get a new card with new expiration date in China?
Can you unblock my pin because I put the wrong one too many times.
What are these disposable cards meant for?
When will I receive a transfer from europe?
There is a payment in the app I did not make
Can you explain your refund policy, please?
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
How do I get a card in the EU?
I need a new card before it expires.
Money that I have transferred hasn't arrived yet
Is there an additional charge to exchange currencies?
I cannot seem to buy something online with my card? the payment comes back, what's going on?
Can i receive transfers from my employer to this account?
I didn't cancel my card payment.
I haven't received my pin
I need to reset the passcode.
Seems like my transfer was declined how come?
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
You advertise no fee when paying with a card then my statement shows a fee.
How do I request the PIN?
Will I get charged on a foreign currencies exchange?
Can I cancel a transaction?
Can I change my name?  I am not married.
My top up hasn't gone through