Instruct: Classify the online banking query into its corresponding intents.
Query: My account is  new  why can I  not top up
My top up is pending still
how soon will my card arrive?
On a card payment, why is there a fee?
Can I top up my balance with a cheque?
I am yet to receive the money in my account how long will this take?
What do I do if I cannot access the app?
I have a Visa and Mastercard, can I use these?
Can I use American Express?
How much transactions do I get with a disposable card?
Where are the Mastercard ATMs?
What is my password?
Can you change the rate for the item I bought in a different currency as it is wrong?
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.
I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?
I would like to activate my card what do I need to do?
Is exchanging currencies a feature of the app?
I must change my address.
I'm still waiting for a money transfer to show.
What is the extra fee I was charged when using an ATM?
I refuse to verify my identity.
What does it mean when it says I have a payment pending?
Can you explain more about why should I verify my identity?
Is it possible to change from AUD to GBP?
Is there a way to track my card?
Where do I go to change my account details?