Instruct: Classify the online banking query into its corresponding intent.
Query: I'm confused ass to why my contactless is not working.
I was trying to use contactless earlier, but it didn't work.
I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?
Help me order a new card that's going to be expired soon.
How do I create a disposable virtual card?
Who do I contact if there is a direct debit that I did not create.
What happens when I am charged twice?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
What currencies can I hold?
I need a second card on this account for my daughter.
What do I do if my card was stolen.
I was denied cash at an ATM
What are the steps to get my card back that was kept by the ATM?
How long do top-ups take to go through
Some cash shows up on my app.
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
I mistook my pin and now I am locked.  Can you unlock me?
Why did the ATM take my card and keep it?
I did a transaction this morning and now I want to cancel it.
Why is my identity verification process not working?
Can I get an account for my daughter?
I want to activate my new card.
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.