Instruct: Classify the online banking query into its corresponding intent.
Query: Did  my transfer fail?
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
Why hasn't the money transfer arrived yet?
Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
Why are you asking so many questions about me?
I can't activate my card?
Help me access the card I already got so I can information from it.
I checked my statement and saw a charge of one pound, where is this charge coming from?
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.
Can I get an item refunded?
I don't have a way to prove my identity.
My card was declined but it shows as multiple charges?
Why is my card payment cancelled?
Is there a limit to the number of disposable cards I can have?
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
I can't use the app because I got mugged yesterday and they took everything. Please help.
I want a refund on a direct debit.
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
Is there a certain age I need to be?
My money transfer has not yet occurred
How do you decide what your exchange rates are?
Why hasn't my transaction been completed?
i cant seem to activate card
The ATM machine ate my card.
What's the procedure with currency exchange?
I believe my card has been compromised as there are funds showing that I did not receive.