Instruct: Classify the online banking query into its corresponding intent.
Query: I have a transfer that was declined.
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
Are purchases returnable for full refund?
I am blocked now because I entered the wrong pin, need help.
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
What steps do I need to do to delete my account?
Can I use cash to top up
How will I know when I get my refund?
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
What's the closest place to withdraw money?
I see a direct debit that I didn't authorize
What currencies can be used for top up?
I made a cash withdrawal and it is still listed as a pending transaction.
Can I have a duplicate second card?
I can't use my virtual disposable card
I would like to exchange currencies, how do I go upon it?
How do I change my pin while traveling?
Why would my payment have been returned to my account?
Is there an additional charge to exchange currencies?
I transferred money and it hasn't come yet
At which locations can I order a card?
Why does a top- up need to be verify?
Does it cost me anything to top up my account via bank transfer?
Help!  I fear that my card was stolen,
I couldnt transfer money from my account.
What countries can I use my account in?