Instruct: Classify the online banking query into its corresponding intents.
Query: How do I order a new card if my current one is about to expire?
Does it cost much or take long to get a new card? Mine is about to expire.
Do I get charged if I am receiving money?
I sent money and the recipient has not received their money after two weeks.
Where can I use my card to pay?
Can you explain more about why should I verify my identity?
I lost my card, what do I do now?
I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.
I made a bank transfer from my UK account today, but it's not showing.  Can you check status?
Explain the payment that was declined!
Is it possible to get a refund for the item?
I lost my phone. Can I disable to app?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
Can you tell me how to change my PIN?
I have an unfamiliar direct debit in my statement.
The wrong account was used during a transaction.
The payment I made with my card is not showing up.
I requested $100 but only got $20
Why am I charged a fee for using my card on some purchases?
I'm seeing a direct debit payment that is not me.
I need to reset the passcode.
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
My balance doesn't include my latest transfer
I require verification for my source of funds.
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
My card payment's cancelled