Instruct: Classify the given online banking query into its corresponding intents.
Query: My app was on the phone and I was mugged.  What do I do?
My phone was stolen, what should I do first?
I have a pending money transfer
I know there's an auto-top option but I can not locate it when I look?
I'm dissatisfied with the service and would like to terminate the account.
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
Why is my transfer still pending after all this time?
I am asking to end my account.
Where can I have a new bank card sent to China?
Can I have a refund for one of your products?
How can I transfer money to a beneficiary?
What are the auto-top up policies?
When I'm traveling is it possible to add money automatically at certain time points?
I want a real card
Will you help me unblock my pin after putting in the wrong pin too many times?
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
There are two of the same charge on my statement.
How long does it take for deliver to the US?
I made a check and cash deposit that wasn't credited to my account.
Is there a top up fee?
How does the exchange rate work on this app?
I think my card payment was reverted
What's the limit to how much I can top up?
Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.
I have a transaction and would like to know if I it's cancelable?
Is there a top charge for US cards?