Instruct: Classify the online banking query into its corresponding intent.
Query: I asked for a refund but its not here yet
Why isn't my refund showing up in my statement?
Help! I've forgot my app passcode!
Is it possible to change from USD to GBP with your App?
My top-up does not seem to have worked, what  went wrong?
This debit is not my transcation. How do I get my money out back?
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
Do I need to go to a physical bank to change my PIN?
where is the code for verifying the top up card?
Is the EUR accepted for exchanges?
I've transferred money into my account but the balance is the same
Do you charge a fee for topping up a card?
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?
Can I use my apple watch to top up?
Can I transfer money to my card via bank-transfer?
Why is my disposable card not working?
Can I choose between Mastercard and Visa?
What types of top-up methods do you accept?
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
What is the limit on disposable cards?
I checked my statement and am being charged one pound. Where did this charge come from?
There is  an extra 1£ charge on my app. Why did it charge me extra?
There is a withdrawal waiting.
Why have I been charged a small fee to use my card?
My credit card has been declined.