Instruct: Classify the given online banking query into its corresponding intents.
Query: Why was I charged twice?
How do I query a payment on my card? It looks like I have paid for the same thing twice.
Is there any way to cancel my transfer
I recently transferred some cash, but the balance has not changed.
I am worried that too much time has gone by for a transfer to be completed.
Please tell me the limit to topping-up.
How did the extra charge on my card come in effect?
How do I request the PIN?
What am I going to need in order to activate my card?
This company is bad, delete my account now.
My top-up does not seem to have worked, what  went wrong?
How quickly can I transfer something to China?
I cannot seem to use my card.
The ATM won't give me my card back. I need it back now!
Is a physical charge extra
How can I top up my card with another card?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
How can I go about resetting my passcode?
How do I get my card on the app?
How many disposable cards per person?
I need to update my address.
Where in the app do I go to verify my identity?
what is the status of my refund
I have a direct debit on my records that is strange and I need help.
Why was my transaction not approved?
The activation process did not work, please help?