Instruct: Classify the online banking query into its corresponding intents.
Query: What is the way to go about getting a virtual card?
I need to order a new card, can you please direct me to the virtual cards?
Why did my transfer not work, it says it was declined?
Please let me know how to change my PIN?
How will I know when I get my refund?
I purchased something overseas and the incorrect exchange rate was applied.
What do I do to Top up my card?
The exchange rate applied is wrong for my international purchase.
Why did I get charged for withdrawing cash?
I cannot withdraw money from the ATM
My transfer didn't complete. Why can't I access funds?
Card refund is not showing up in my statement.
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
I need my card to be delivered fast
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.
There was an extra fee when I paid with the card.
Since I need to exchange currencies frequently, would you be able to offer me a discount?
What fiat currencies can I use for holding and exchanging?
I paid two weeks ago and just got refunded
Someone besides me might be using my card.
How can I change my PIN?  Help.
There is a payment showing as pending and hasn't posted for a few days.  When will it post?
Help! I need to transfer something to China.
Can you convert to EUR?
The app has rejected my top up.
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move