Instruct: Classify the given online banking query into its corresponding intents.
Query: Is it possible to order a card?
I would like to request a card.
Why was I charged a fee on a cash withdrawal?
There's an error in regards to the exchange rate for an item I bought.
Where can I deposit cash to top up?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I attempted to get money in cash but it was refused!
I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done
Are my contactless settings correct? I tried to use it today but it wasn't working.
Why did the ATM eat my card?
where can I get the info for my funds
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.
I tried to transfer money but it didn't go through
How soon will I get my card?
I didn't make these transactions. Is someone else using my card?
Why hasn't my top-up gone through?
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
It seems like a transfer is pending.
The amount of cash I requested to withdrawal did not match what I received when exchanged
I want to get a Visa
Where do I go to verify my identity?
The amount of cash I selected to withdraw is different than what I received.
I have a card payment I didn't make
A direct debit payment I didn't do shows in my app
Can you tell me what the cash withdrawal is in my statement?
What proof of identification is needed?