Instruct: Classify the given online banking query into its corresponding intent.
Query: How do a reverse a duplicated charge?
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.
Where is the transfer that I did?
I want to top up by transfering accounts, What do I do?
Can I return an item?
Does it cost anything to transfer money for a top-up?
What exchange rates do you use?
Are there fees for using an international card to top up?
My account is depleted. Can I transfer funds from another bank?
My statement contained a one pound extra fee
I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?
Where is the money that I transferred.
How old do kids have to be to open an account?
Can I get my friends to add money to my account?
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
Do I have to use bank approved ATM's
I wish to cancel a transfer
Why hasn't my friend received the money i sent them yet?
What is your opinion on the exchange rate?
I don't recognize the direct debit payment from the app.
I already have a card and want to link it
where do you find your exchange rates?
Is there a fee for topping off by transfer?
How do I use American express to top up my account?
How do I dispute a direct debit that I didn't do?
How to access my virtual card