Instruct: Classify the online banking query into its corresponding intent.
Query: The fee charged when I changed rubles into British pounds was too much.
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
Will my pin number be sent with my card?
I just looked at my app and it seems I was charged extra, why is that?
Are cards delivered to my location?
How do I report possible fraudulent activity on my account?
i would like to dispute a direct debit payment
Please explain to me the process of getting a virtual card.
How can I find out about an extra fee on my statement?
There is  an extra 1£ charge on my app. Why did it charge me extra?
I was issued a card about a week ago. why hasn't it come in yet?
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
I saw that my transfer was declined.
Please help me!  My physical card isn't working right.
A transfer to my account was denied.
How do I discontinue my account?
what countries can i use my card in
Are there steps to see where my funds come from?
The wrong exchange rate was applied to me while pulling out cash.
I would like to close my account, as I'm not happy.
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

My card didn't work at the ATM in Notting Hill.  Is my card working?
Why is a transaction still pending?
Please tell me how I can get a virtual card.
How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
I found my card, am I able to put it back into the app?