Instruct: Classify the given online banking query into its corresponding intent.
Query: Why has my top-up been returned to my account?
Has my top-up gone through?
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
Are there any hidden extra fees for currency exchanges?
Can you tell me what the exchange fee is?
What is necessary for the identity verification?
I'm having trouble proving my identity
I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?
Why hasn't my money transfer shown up yet?
Can I get a new card?
I was needing you to see if the exchange rate is correct from when i got cash
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
The service here is horrible, I want to delete my account.
I must make several disposable cards every day.
Please assist me with activation.
Why am I not seeing the check I deposited this morning in my account?
Can I reactivate my card? I reported it lost and found it this morning in my jacket.
How much could I top up?
I recently bought an item using my card and I was charged an extra fee why is this?
Why was there a fee on my cash withdrawal?
How can I find out about an extra fee on my statement?
Do I need to re-apply to order a new card when my old one's about to expire?
Why hasn't my account updated?
The amount of cash I selected to withdraw is different than what I received.
How much does each transfer cost?
The cash I got at the ATM is still in my account.