Instruct: Classify the given online banking query into its corresponding intents.
Query: My refund has not shown up in my account.   Where is it?
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
Are there any limits if I use these virtual cards?
How long will it take to receive my money from my transfer transaction?
I found my card that I thought I had lost, I need to reactive it, please help.
I deposited a cheque a week ago but have yet to receive the cash.
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
Transferring money using credit card
Why wasn't my contactless accepted at the metro?
I recently bought something abroad but the exchange rate is incorrect. Why?
Why was my transfer charged a fee?
I attempted to get cash in the ATM but I was denied
Is there something that I can do since my phone was stolen yesterday?
I topped up recently and saw the money go through, but now it's just gone? What's going on
I want to cancel my purchase
Can I change my PIN at my local bank?
Is there any way to cancel my transfer
My top-up appears to be pending.
is my pin the same as my passcode
Will my transfer be done soon?
Is there a fee for sending additional cards?
What if I need my salary in another currency?
I just did a money transaction but its not showing they received it
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
Can you please tell me why I was charged an extra fee on my transfer?
How come a fee was charged when I tranferred money