Instruct: Given an online banking query, find the corresponding intents.
Query: What kind of security protects my money?
i need to trace a deposit
There is a direct debit charge on my account that I don't recognize.
Why is my identity verification process not working?
I would like to reactivate my card that I previously reported lost. I located the card this morning.
Why do you need me to do an identity check?
Can I use your services without access to the app?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
How would I top up with a cheque?
How old do kids have to be to open an account?
Why is it taking so long for my money to appear in my account? I have been waiting a week!
I added funds to my account but the app didn't process it.
Why have I been charged a fee for cash withdrawal?
For some reason, the money I added was returned.
Can I top up online?
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service
Why hasn't my cash arrived from a deposited check?
I have young kids. Can they use this service?
What forms of payment do you accept?
Will I get charged for sending out more cards?
I'm going to travel, can I have it add money automatically in certain intervals?
Why are my purchases from this morning still pending?
What is my money worth in other countries?
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
I do not recognize the card payment.
When can I expect the transfer to arrive in my account?