Instruct: Classify the online banking query into its corresponding intent.
Query: I see a charge of 1L I do not recognize on my statement
I don't understand why there is an extra €1 fee in my statement.
Card payment is showing as pending
I have to make several disposable cards per day.
I think someone is using my card without my permission!
I can't get the virtual card to work
I want to get a Visa and Mastercard, is it possible to get both from you?
I received an extra charge for using the card. Why?
When will my top up be approved?
I cant find my card.
Why hasn't my friend's transaction arrive yet?
I am unable to use my top-up on the app. Could you explain this to me?
It won't let me activate my card.
Is there an additional charge to exchange currencies?
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
Could you help my figure out the exchange fee?
What countries can I use the card in?
Where did the money I deposit go??
How long do transfers take, mine just says pending?
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
How come my top-up didn't go through instantly, like it usually does?
Could I get a MasterCard and Visa from you?
Could you tell me the fiat currencies that you work with?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
I am missing my refund.
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?