Instruct: Given an online banking query, find the corresponding intents.
Query: My Identity verification hasn't passed yet is it possible to use my account?
It's requiring me to verify my identity?
Can you tell me exactly what fees I will expect to see in regards to your cards?
I tried to do a transfer and it's saying it declined.
Money was taken out without my consent,
Is there a way to get a virtual card?
Why is there an extra charge of 1 dollar on my statement?
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
No transactions are being accepted, what's wrong with my card?
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
I thought I was going to receive more currency?
What are the steps to verify identity?
Can you please inform me of the restrictions for the disposable cards.
Why i'm I being charged an extra pound
How long will it take to urgently transfer something to China?
How long does it take to activate my card?
What are the charges for receiving a SEPA transfer?
Can I receive my card anywhere?
Why is my friend not getting a transaction arrival yet?
the product is not working, can I get a refund?
My transaction is on the wrong account.
I received the wrong amount of cash.
How many incorrect attempts cause card to be blocked?
There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.
Can I get my friends to add money to my account?
How many times can I auto top-up?