Instruct: Classify the online banking query into its corresponding intent.
Query: The top-up is broken.
I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?
Whats the maximum number of disposable cards that I can get?
Can I have a mastercard?
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
Do you have the best exchange rate?
What is the procedure for topping up with a cheque?
I'm still waiting for my card that was issued a week ago. What should I do?
Can you make exchanges with the EUR?
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
Can I top off with a debit card?
what documentation do I need for the identity check?
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
Why am I being charged for withdrawing cash but haven't in the past?
Why is the exchange rate different than expected on my transaction?
How are your exchange rates calculated?
Why have I been charged twice?
When I went to get cash, it was declined!
If I need more than cards will I have to pay a fee to receive them?
Why was there a transfer fee on my account?
What is the return policy?
What are the exchange rates?
I can't seem to use my card. Can you help?
Why haven't I seen the cash from the cheque I deposited yet?
Can I still use my account without verifying my identity?
How come there is an extra fee on my statement?