Instruct: Classify the given online banking query into its corresponding intents.
Query: My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
I suspect someone used my card.
I want to reset my passcode, how can I do that?
Why is my exchange rate wrong?
My new card came in.  How do I activate?
The exchange rate for case abroad is applied wrong.
my friend has not got the money I sent last week.
My purchase used the wrong exchange rate
Will you send me a new card in China?
I was charged twice, when I didn't purchase anything twice.
How can I change my PIN even though I'm out of the country in Austria at the moment?
Is there a cost to receive money?
Is it normal to get charged extra when i use my card?
What should I do if I can't prove my identity.
I want to do a bank transfer to this bank, from an account at another bank.
I bought something that I need a refund for.
Is there a maximum for top-ups?
How do I exchange currencies using the app?
Fees for currency exchange
I don't have my mobile device and am unable to make the payment because I forgot my details.
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
What's taking so long for this payment to go through?
Do you know what your exchange rates are?
I made a mistake of transferring, can I cancel my previous transfer?
What do I do to lock my phone after losing it so my account isn't accessed
My card is missing!  Help!