Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
I went to do a transfer and it was declined.
How can I get my money back for a payment i didnt make
My identity can't be verified.
I paid with my card and ended up being charged a fee.
Why do you keep declining my payment?I tried several times already with this card and it is just not working.
Is there a discount for multiple currency exchanges?
I would like a physical card
How long will a transfer from Europe take?
I need help proving that this is really me and to verify my identity.
Why can't I transfer to an account?
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Does it cost to add money to my card?
Do I need to verify the top-up?
I no longer want to transfer funds, can we cancel that transaction?
My latest transfer seems to be missing.
I haven't received my transfer funds yet, where are they?
I have a transaction showing multiple times.
I noticed the exchange rate for cash withdrawal isn't right.
Could you help my figure out the exchange fee?
How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.
How's the exchange rate looking right now?
Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
The ATM cancelled a transaction on me when I was trying to get some cash out.
What is your currency exchange fee?