Instruct: Given an online banking query, find the corresponding intents.
Query: I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
How long do you have to wait to see your virtual card your ordered?
How can I go about getting a refund?
What proof of identification is needed?
Today I was out eating and my card was declined. Why's that?
How do I know if my top-up went through?
Is there a reason I was charged an extra fee for using the ATM?
What is the cost and time frame of getting a new card?
How do I change my currency to another?
I have an outgoing transaction
I bought a product a week ago, but may need to return it.
Why is this fee being charged to me after using my card?
There are funds showing in my app that I did not receive.
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
I can't use my virtual disposable card
I tried using my card at multiple vendors and now it's not working.
How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move
When can I expect the transfer to be complete?
I want to know where my money comes from.
Do you send duplicate cards?
I want to close my account now.
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?
What's the foreign exchange rate I will receive?
Where would I find top up by cash deposit?