Instruct: Classify the online banking query into its corresponding intent.
Query: how much is it to exchange currency
How much will I be charged for a cross-currency exchange?
Why would my card payment be cancelled?
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
What is the charge to make a transfer
What are these fees i am paying?
I want to terminate my account
I lost my wallet and all my cards were in it.
why is there a service fee on my statement?
Why can't I use my beneficiary?
I haven't been sent my new pin!
How do I get a real card?
Can I apply for one of your cards if I live in the EU?
I have trouble proving my identity.
I was wondering if you will take any fees in exchange for top ups?
Is it possible to give a second card from my account to my daughter?
I am seeing in the app, some cash witdhrawals that I did not authorize.
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
Today I used my card at a restaurant and it was declined. Why?
How long does it take to prove my identity?
I lost my phone, what should I do?
I don't know what a pending payment is.
Do you ship your cards anywhere?
I am unable to activate my card, it won't let me.
I want a backup second card. Is this possible?
Where do I go to terminate my account?