Instruct: Classify the given online banking query into its corresponding intent.
Query: What's the cost for exchanges?
Do I get any sort of discount on volume for a lot fo currency exchanges?
I have kids and I'm curious at what age could they start to use your service.
What is the maximum top up?
Why was my transaction charged an extra fee when paying with my card?
why was a extra fee added to my account for transfer ?
Can you tell me where to find top up by cash deposit?
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
I'd prefer Mastercard.
Why did you charge me extra for withdrawing money?
Would I be able to use SWIFT transfers?
Why is my identification required?
Why isn't my Google Pay top up working for me? Did I do something wrong?
I did a transfer but its still pending
How do I cancel a recent transfer?
The exchange rate is bad. Are you sure this is the exchange rate?
What are the steps for changing my passcode?
Why do we need to verify top-ups?
I have not received a refund.
I need assistance with activating my new card.
I had everything lined up to make a transfer, and then it rejected it.
So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
Where is my money transfer?
How much can I top up in a day?
Looks like my card payment was cancelled.