Instruct: Classify the online banking query into its corresponding intent.
Query: My top up is incomplete.
It's been some time since refilled the top-up.
My payment has been returned.
I tried to top up but the app rejected it.
Why have I been charged for pulling cash out of my own account?
Are there cash machines where I can change my PIN?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
I used the wrong account.
What cards do you support
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
Can someone assist me with activating my new card?
Can you tell me what I need to do for the identity check process?
What do you charge to top up US cards?
What is the formula for your exchange rate?
Can I choose what card I can use
How much does each transfer cost?
Is there a specific date it can be delivered by?
Will I be charged any fees if I want to add money with an international card?
auto-top up option can be found where?
I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?
My transfer failed.  Help!
the exchange rate I got for cash was wrong
How come I can see an extra charge for my transfer?
I got an unexpected charge on my transfers. How can I correct this?
Does the app allow for exchanges between currencies?
I made a mistake this morning when I did a transfer. How do I reverse it?