Instruct: Classify the online banking query into its corresponding intents.
Query: Why does my identity need verification?
Why is checking my identity important?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
The wrong exchange rate was used when I purchased an item.
My phone is missing or stolen.
I think my top up was reversed.
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
Is my card ready for use or does it need activated and if so how?
Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.
What should I do if my card payment was cancelled?
Is there a reason why a recipient might not see my money transaction
Why was I charged for a cash withdrawal at the ATM?
Are there limits to businesses that will accept this card?
Transferring money using credit card
My card isn't letting me purchase something and I wanted to know why.
My app was on the phone and I was mugged.  What do I do?
Is there a limit for top ups?
What's taking so long for this payment to go through?
My card seems to not be working at all.
Why is my withdrawl to cash still pending?
My card is broken
I don't understand why there is an extra €1 fee in my statement.
How long do transfers take to go though
I tried topping up using my card, but the money is gone?
How do I know what exchange rate I will get?
It's not letting me transfer money to my beneficiery.