Instruct: Classify the online banking query into its corresponding intent.
Query: Have a payment that I haven't done.
I believe there is a mistake because a payment I didn't make shows in my app.
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?
why was my payment reverted on the app
With this app, will I be able to exchange currency?
why do you charge for transfers?
Can I convert money into different currencies?
Why are the things I bought earlier today still showing as pending?
Am I able to do top-ups with Google Pay?
Is there a way to order a new card while in China?
I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?
Can I get my card fast tracked?
Why can't I get cash from the ATM?
This stupid system is not letting me prove my identity.
I dont have a pin
I noticed additional charges when transferring?
I think that the card is stolen.  What are my next steps?
I tried to make a purchase in the store but my card was declined.
Card has been received, how will it show up on the app?
Why is my balance the same after a transfer?
Shouldn't my new card be here by now?
Why is the exchange rate on my card wrong?
Can I get a refund?
Do I have to manually top-up my account each time or will it do it on its own?
My card will not work
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?