Instruct: Classify the online banking query into its corresponding intent.
Query: What are the steps to finishing up with this account?
How do I shut down my account and get out of this company?
Explain how to verify my identity?
There's a payment with my card that I definitely didn't do myself, never seen that name before.
I sent money to my family last Friday but they don't have it.
Please could you give me a refund
how much do I have to pay for exchange of currency?
I would like to cancel a purchase.
I paid with my card and was charged extra
my identity hasn't been verified and i can't edit my details, what's next
I can't get the virtual card to work
Can I change my details because I moved?
Why is my cash withdrawal still showing as pending?
top up not completed
They used the wrong rate when I made a purchase with foreign currency.
How do I change my account details?
I don't have a virtual card - how do I get one?
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
Where do I have access to a virtual card?
What is the process for unlocking the pin?
I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?
What is the charge for paying with my card?
Is it possible to get a physical card?
Is it possible to exchange currencies on the app?
On my last trip, I received the incorrect exchange rate.
The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.