Instruct: Classify the given online banking query into its corresponding intents.
Query: I'm looking at my statement, and my refund is not on there.
who should i contact if my refund doesn't go through?
I would like a virtual card...how do I get one?
Why did I only receive this much currency?
Is going to a bank only way to change my PIN?
When will the money reach my  account?
Why was a fee added to my bill when I used my card?
I had to pay money for paying with my card.
I bought something online and it says there was a fee to transfer money. Isn't that free?
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?
Can you explain why my transfer was unsuccessful?
A payment I didn't do shows in my app
I would like to have a Mastercard.
Give me my card, I need it now!
I have a fee and I don't know why
I got a strange fee when I used the ATM.
How long does it take for a new card to ship?
Why can't I get cash out?
Where can i find the virtual card?
At what age can I open an account?
I don't understand why I was charged an additional fee for this service. Can you clarify?
I prefer using Mastercard, can I substitute?
Which cards and currencies are supported?
I must quickly transfer something from China, and I need to know how long it will take.
Can I obtained a Visa Card
I'm wondering how long it takes for my money to get to me after a bank transfer.