Instruct: Classify the given online banking query into its corresponding intents.
Query: I was issued a card about a week ago. why hasn't it come in yet?
I want to find out what happened to my new card?
is apple pay a top up service?
How many countries do you work in?
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
Currency exchanges have any extra fees?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
How do I get my virtual card?
why wouldnt the atm give me money
Why has my top-up not worked?
how do i cancel my account
I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?
Can you deliver the PIN separately?
where can I change my address?
Who gets support?
I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?
where is this money from
i noticed that the funds were returned to my bank account. What happened?
What is the timeframe for a transfer in Europe?
Why did I not get my refund yet?
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
I can't activate my card?
It appears my top-up is still pending.
What is the process to create a disposable virtual card?
Can I use my account now, even though my identity verification has not gone through yet?