Instruct: Classify the online banking query into its corresponding intent.
Query: who should i contact if my refund doesn't go through?
I can't see my refund on my account
I am waiting for the money to enter my account. How long does it take?
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!
Why is my transfer pending when I already made it?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
What's the procedure with currency exchange?
Does my top up and apple pay work together?
Why did you charge me a fee when I made a transfer?
Can I transfer using SWIFT?
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Why has my transfer not arrived yet?
Where do I scan my card?
What countries do you operate in?
Money was taken out without my consent,
There are strange transactions on my account.  What should I do if I think someone stole my details?
I was just needing to know why my card got declined
Can you tell me why a cheque deposit isn't showing in my balance?
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?
Why is the payment from my card still pending?
Where's my virtual card
Which credit card top-ups do you accept?
I believe my exchange rate is incorrect
I received the wrong amount of cash from the ATM. Can you help?
why do I need to show ID