Instruct: Classify the given online banking query into its corresponding intents.
Query: Why does top-up need to be verified?
Why do we need to verify a top-up card?
Can you tell me how to top up on my card?
Are money transfers free?
How long does it take for a new card to ship?
Is there a money transfer fee?
Why is my refund not visible on my statement?
I was charged a fee for a transfer. Where did it come from?
Why is the exchange rate different than expected on my transaction?
Do you support direct deposits from my employer?
How can I replace an expired card?
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
I received less cash than the amount I specified in the ATM.
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
Can you explain your exchange rates basis?
I have a pending transaction
I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?
I am still waiting for a transfer to show up
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?
My top-up seems to be pending for a long time?
I would like my card activated.
Why do you need to perform identity verification?
Why is the transaction to my friend still pending?
What limits are the to top-ups?
I withdrew some cash and the exchange rate seems to be wrong.
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!