Instruct: Classify the online banking query into its corresponding intents.
Query: I'm expecting a large refund from a store I returned merchandise to recently.  They say they have sent the money but I don't see it in my account, can you help.
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?
I did not get the right exchange rate while getting my cash out.
I need a new card to replace an expired one. Will it cost anything, and how soon?
I do not recognise the card payment.
i want to get a card but i live in the US
Are there ways for other people to send me money?
I don't think the charges made when I had currency exchanged are right.
why does it take so long to verify my id
What's the procedure for getting a card?
why do I have a pending payment?
What am I going to need in order to activate my card?
How can I tell if my top-up has been cancelled?
Does the package with my card have tracking?
Why is there a fee added to my statement?
When will my card be here?
I made a transfer into my account and now I need to cancel it
The app isn't letting me log in, but my info is correct.
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
I need to change my phone number.
Would reinstalling the app solve the problem?
Why is my balance the same after a transfer?
What is preventing me from adding a specific beneficiary?
I see a direct debit that isn't mine? How can I get my money back?