Instruct: Classify the given online banking query into its corresponding intent.
Query: i have yet to get my pin
I don't have a PIN at this point.
I need help verifying my identity.
Seems like my top-up has been cancelled
unsupported transfer declined
Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Will I be charged for receiving money?
How come I was charged an extra fee when paying with the card?
How can receive a physical card
I don't know what's wrong with my card, but it has not worked at multiple places today.
I tried withdrawing money in another country and the exchange rate was wrong.
My cash withdrawal says pending, why?
How long do transfers take to go though
Can I use cash to top up
I don't have my cell phone with me so I cannot access the system to complete the transaction.
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
Why is there a charged fee for debit or credit card payment?
Could you explain why my card payment did not work?
I was charged a fee when withdrawing cash, can you explain why?
Where do i go to receive a virtual card
I just realized I made the wrong transaction yesterday. Would  you please make it correct?I need it by tomorrow Please.
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.
How can I tell if someone else is using my card?
What is the limits on the number of disposable cards I can have?
Would I be able to get an account for my child?
How can I change currency type?