Instruct: Classify the given online banking query into its corresponding intent.
Query: I didn't see the money I added to my card.
I don't think that my top-up worked.
Please explain why my top-up hasn't been processed yet?
Why have I been charged more than once for the same transaction?
how long should i expect to wait when i add money
Can I top up using my apple watch?
How do you top-up using cash?
I haven't received my card.
My card still hasn't arrived after two weeks, now what?
What is the refund process?
I want to use my card, how would I activate it?
I forgot my code
I think the exchange rate is wrong for my ATM withdrawal
I cannot make a transfer to another account.
A duplicated payment was made for something.
The correct amount of cash was not received.
Why won't you take my transfer, I keep getting an error message.
Can another family member hold a card for this account in addition to mine?
Will I get charged fees when I add money with an international card?
Balance is not up to date.
There was a problem with the exchange rate on a purchase.
I noticed my card payment was cancelled, can you tell me why?
Why is my cash request and the amount I received different?
What is my identification used for?
Just received my replacement card, what steps do i need to take to activate it?
Please help me get a refund?