Instruct: Classify the online banking query into its corresponding intents.
Query: I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
What's the process to receive a second card?
I was checking my statement and my top-up has been reverted
The ATM gave me less cash than requested
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
What are my payment options for topping off my account?
Is there an extra charge to exchange different currencies?
I couldnt get cash in an ATM
Why was my top up reverted?
what steps do you take to check identity
At which locations can I order a card?
Why won't you let me name X as a beneficiary?
I used my card to make a payment and wondered why the payment was reverted?
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
Will you charge me if I top up by card?
Why isn't my beneficiary allowed?
What do I do to activate my new card?
Can I still access the app even though my phone was stolen?
My ATM withdrawal was cancelled
A card has been sent to me, how do I track it?
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
Top up did not work on the app.
Why was I not able to complete my transfer?
I see a payment on my statement for  a place I didn't make a purchase at.
Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?