Instruct: Given an online banking query, find the corresponding intents.
Query: Why didnt my top up go through
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?
phone is gone, dont want others to access account information
Will you accept my credit card?
Has my card been lost in delivery?
I can't activate my card?
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
Do you offer account's for minors?
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
I don't understand why my payment was declined. I thought everything was ok.
How do i verify my card?
Explain why my card payment wouldn't go through.
I was charged twice for a restaurant, can you take the second charge off?
How old do my kids have to be use this?
Why was I charged an extra fee when using an ATM?
I hate this ATM, it charged me an extra fee, Why did it charge?
What's the process for exchanges?
Can I pay online with my card?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
How can I obtain a virtual card?
What do I do if my top-up has not gone through?
Can you tell me why my card payment did not work?
What can I do if my card still hasn't arrived after 2 weeks?
I am not happy with your service and request that my account be terminated!
I forgot my pin and am blocked now. Can I reset it somewhere?