Instruct: Classify the given online banking query into its corresponding intent.
Query: Why isn't my purchase exchange rate correct?
The item i bought exchanged rate was incorrect.
why verify the top up? it doesnt make sense
Why is my transaction taking so long to complete?
Where do I find our how to get a physical card?
I want to cancel a purchase
Is it simple to transfer money using my credit card?
What is the limits on the number of disposable cards I can have?
Can I top up?
Is there a charge for getting cash?
Why do you need so much information about me
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
When do you charge fees on accounts? I just saw a charge on my statement.
How old does one need to be?
I tried to top-up, why didn't it work?
This is terrible, i want to delete my account
I tried to used my card in a shop and the transaction was declined.
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.
I want to end my account
When the time is right will this automatically replenish my balance?
My account was charged a debit payment I don't recognize.
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
Can I let other people have access to my account in order to top up?
What is the handling fee for transfer?
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
How long do cheques take to post to your account?