Instruct: Classify the online banking query into its corresponding intents.
Query: I want to cancel a purchase
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?
I don't recognize what this payment on my statement would be for.
I recently deposited some money into my account, but it still isn't showing up. What's going on?
why are all my identity details required
Why isn't this accepting my identity?
When will the money from a transfer be made available on my account?
Why am I not allowed to transfer money to my cryptocurrency exchange?
I topped up my account but the app failed to process it.
Will there be extra charges regarding to adding money into my international card?
Where is the money I put in the bank?
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.
How do i authenticate a top-up card?
Can this app be used to exchange currencies?
Why are you asking so many questions about who I am
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
I made a top up yesterday but it's still pending.
Why am I having trouble withdrawing cash?
I'm waiting for a transfer from the US, how much longer?
I put money into my account in the form of a cheque, but my balance did not change.
According to the app, I got cash from an ATM but I haven't made any transactions.
I need a disposable virtual card. Please tell me how to order one.
If I get a transfer from Europe, how long until it is in my account?
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
I see a direct debit transaction in my app that I didn't make.