Instruct: Classify the online banking query into its corresponding intents.
Query: Why was money taken for a transfer?
I was charged a fee when I transferred my funds, why?
My top-up is taking a while to process!
The app reverted after I topped-up
If my card was lost or stolen can I re-link it?
I made a transfer into my account and now I need to cancel it
Why did you cancel my card payment?
I was checking my statement and I think one of my card payments has reverted
Do you convert to Euro?
At what places accept my card?
I am still waiting for a transfer to show
Does it cost anything to top up?
My statement shows different transaction times.
How can I put more money into my account?
I topped up but my money is not showing. Why is that?
What do I need in regards to identification?
I can't use the app.  My phone is lost at the hotel.
I think there has been a mistake on my exchange rate for this purchase.
My card activation attempt failed.
I just got my new card.  How can I activate it?
Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
My beneficiary didn't receive my transfer
Are there ATM fees?
How do I prove I am who I am?
Please provide currency exchange rates