Instruct: Given an online banking query, find the corresponding intents.
Query: Is going to a bank only way to change my PIN?
Please help me change my PIN.
What amount can I top-up?
top up cancellation
Is it okay to hold money in multiple currencies?
I was unable to activate my card.
the bank transfer was declined
Why am I being asked to verify my identity?
My funds must be verified
Will I be charged for adding money using an international card?
Please show me how my friend can send me money.
Why couldn't I transfer to a beneficiairy?
how do i get a refund for a direct debit payment i didn't make
What is the exchange rate for EUR?
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
Help Me!  I lost my card.  What should I do?
How do i verify my card?
I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.
are you sending me my card?
My cash withdrawal shows as pending still.
do i need to wait for my card before i get pin
My identity can't be verified for some reason
What does it mean when a transfer is "pending"?
What do I need to see my source of money?
I need to know what charges I will incur for using a European card for top up.
How does my top-up got cancelled?