Instruct: Classify the given online banking query into its corresponding intents.
Query: Help me order a new card that's going to be expired soon.
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
How much for an actual card?
Can you tell me what I need to do to have my pin changed?
I sent money to someone but they haven't gotten it, what's going on?
It won't let me verify my identity.
When will the money show in my account?
If I need delivery on a certain day, is that something that could be accommodated?
I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?
Do I have to use bank approved ATM's
My card payment is being declined and I've tried several times.
Is there an extra fee to exchange currencies?
I am just waiting on the completion of the transaction.
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
Shopping on line I was declined when trying to buy something.
I would like to receive instructions showing the verification process for top up cards..
My statement does not reflect that a refund has been issued
There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.
I haven't seen the cash yet from the cheque I deposited.
I have one other credit card from the US. Do you take it?
Why was there an extra charge because I used my card to pay?
why am I being charged a fee for transferring money ?
Someone else might be using my card without my permission.
Please check and let me know why my transfers are getting declined.
Why isn't my refund showing in my statement?
What are the fees for using transfer to top off my account?