Instruct: Classify the online banking query into its corresponding intent.
Query: Why does my transfer still say it is pending?
A transfer is pending.
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
Why has my top-up failed?
what documentation do I need for the identity check?
Where can virtual cards be ordered?
Are there limits on the virtual cards?
Can I pay more to get it deliver quicker?
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
I need help with understanding why my card is not working.
What is the procedure for activating this card?
My transaction is on the wrong account.
I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?
I received my salary in the wrong currency. How do I change this?
Seems like my top-up has not gone through
I refilled my account balance but got an error message.
My PIN is not working, can you help?
i have tried everything to complete a transfer but can't, what should i do next
Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.
When I got my cash, the amount was not what it should have been, based on the exchange rate.
How many transactions can I do with my disposable card?
I have a duplicate payment on my card.
What are the exchange rates you assign?
I would like to dispute a direct debit transaction
Where do I find how to top off with a check?
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?