Instruct: Classify the given online banking query into its corresponding intents.
Query: I think the currency exchange that's been applied is wrong.
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.
How is the exchange rate calculated?
I can't get the card itself to work.
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
It appears my top-up is still pending.
I did a cash deposit to my account, but I am not seeing it on my statement.
Mastercard is my preferred company.
Are your cards supported in the EU?
I havn't received my PIN yet.
At what age can a person open an account?
How long will it take to have my card mailed to me?
Can you help me with proving my identity?
Where is the verification code display?
How long does it take for a transfer to reach my account?
I've forgotten my passcode. Can I reset?
I received a transfer in GBP how do I change it to a different currency?
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?
Can my friend send me money?
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.
Is my account able to be topped up by my friends?
Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?
Can you send me the actual card?
What is the procedure for an expired card?
How long does it take for a new purchase to stop being considered pending?
What does it mean if it says my card payment has been cancelled?