Instruct: Classify the online banking query into its corresponding intent.
Query: I am not recognized by the app.
I need help verifying my identity.
Can you tell me why I was declined from getting cash?
Will I have to pay extra to exchange money?
Can I have my card activated?
What are your supported countries?
My payment's stuck on pending.
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
Why does my transfer keep generating an error message?
How much are the rates of exchange?
When exchanging, how much are the rates?
If I exchange currencies on a frequent basis can I receive a discount?
It appears my top-up is still pending.
I transferred money and it didn't get there.
My card payment was cancelled.  Why?
I need to report a stolen card
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
The wrong exchange rate was used for my cash withdrawal
Are there any hidden extra fees for currency exchanges?
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??
For the identity check, what kind of documents do I need to have?
I think the exchange rate for the cash I withdrew was wrong.
What am I being charged an extra pound when I haven't bought something worth that much?
What to do if my card is about to expire?
Why isn't the transfer to my account showing up?
I've been waiting ages and my PIN hasn't gotten here.