Instruct: Classify the online banking query into its corresponding intents.
Query: I got billed an extra pound!
I am being charged a pound out of nowhere. What is this?
I think my card payment was cancelled. What happened?
I need a new card and I live in the United States.
My transfer was wrong, are you able to stop it before it goes through please?
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
How do I top-up automatically?
I am not able to make a purchase because there is an issue with my card
In what way can I change my PIN and where do I need to be?
Can I change my PIN without being physically present?
What has to be done to verify my identity?
I noticed that there is a withdrawal in the app that is not mine.
How do I check security settings using the app?
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
How do I exchange AUD for GBP?
I need to find out why my pending payment hasn't gone through.
There is an urgent transfer I need to make from China.  How long will it take to get it processed?
I deposited a check a few days ago and it's still not gone in! Please help me with this
I've deposited a check but the cash isn't showing that it's there yet.
How is an exchange rate calculated?
I've been waiting a while for my card, is there a way to know when it will arrive?
I'm unhappy with the exchange rate your cash transactions.
is there a way i can see source of money?
How do I use bank transfer to top up my account?
There's something wrong on my bill. A transfer fee should never have been added.
Will I have to pay extra to exchange money?