Instruct: Classify the online banking query into its corresponding intents.
Query: What are all of the different steps for identity checks?
Can I verify my identity?
Does this app have the same exchange rate as third parties?
Can i cancel this purchase?
Transfer has failed.
is there a fee for swift transfer
What countries do your accounts support?
Why was I charged for a cash withdrawal at the ATM?
Can you  tell me how to get AUD not GBP?
Are physical card available?
Is it possible to hold money in different currencies?
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?
I have a transaction showing up multiple times.
Please delete my account and personal information.
I need my refund as soon as possible. What else do I have to do?
Help!  The app has an ATM withdrawl that I didn't make.
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
cash and check deposit has not gone thru
My card needs to be activated.
How much for an actual card?
Why hasn't the app verified my identity?
My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
I added money but my top-up wasn't processed by the app.
The refund on my account hasn't shown up
I've deposited a check but the cash isn't showing that it's there yet.
Tell me what ATMs take this card.