Instruct: Classify the online banking query into its corresponding intents.
Query: I need to make a transfer but it keeps getting declined I need Help!
Why did my payment get declined?
What are the auto top-up policies?
How would my friend be able to send me money?
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
I did a bank transfer to top up, but the money is not available.
I want a card, but I'm not in the UK- can I get one still?
My phone has been lost or stolen
I want to close my account due to poor customer service.
I need to add a serious amount of cash to my card, how do I do that?
What kind of security protects my money?
I think I got charged twice for the same thing
I already have an account. Why can't I use it unless my identity is verified?
If I get another card, what kind of fees am I looking at?
Can I have a card even if I am not living in the UK?
Am I able to have a card sent to China?
Why hasn't my withdrawal shown on my statement?
When will a cash withdrawal show up?
What is this strange payment in my account?
I couldnt get cash in an ATM
My payment is taking a long time to go through.
Can I exchange an item for a refund?
I am in desperate need to transfer funds from another account that i have into this one, how do i do that?
I can't find my phone; what can I do to prevent someone from accessing my account on it?
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.
I can't seem to use my card. Can you help?