Instruct: Classify the online banking query into its corresponding intent.
Query: I see a duplicate payment.
I have been overcharged.
I submitted a transaction but it was for the incorrect account.
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
Why has my top-up failed?
I deposited money but my balance hasn't been updated yet.
my exchange rate looks wrong for my last payment
Where is my PIN located?
Help! I lost my card!
What would cause a transfer failure?
Help!  I think my phone may be stolen or lost!
I haven't received my PIN yet. Do I need to get it from you?
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
Will a cheque suffice?
Help!  There is a cash withdrawl on the account that I didn't make!
I have a new email.
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
So my top-up failed, could you tell me why?
Are cards issued to people living in the US?
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.
Which countries do you support?
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right
Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.
How do I go about changing my PIN?
Instructions for activating card