Instruct: Classify the online banking query into its corresponding intents.
Query: Why isn't a refund showing on my statement?
Where is my recent refund in the my statement?
Why would a merchant revert a card payment?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
lost card found, want to put it back in app
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?
Where did my top-up go? I can't find it in my wallet
Can you tell me what this cash withdrawal is?
Can you tell me what the cash withdrawal is in my statement?
Why does top-up require verification?
What is this extra fee on my statement.
Is there a fee for a cash withdrawal?
My top up is still pending
I think a card payment I made was cancelled, can you check?
I require verification of my source of funds.
I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?
A card has been sent to me, how do I track it?
How do I get a disposable virtual card as well?
is there a limit for top up?
Why has my top-up been denied?
I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.
What should I do if I can't use my card?
I want a refund
Can you help me with proving my identity?
How can I get funds into my account from my American Express?
wheres my pin