Instruct: Classify the online banking query into its corresponding intents.
Query: Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
What does pending mean on a cash withdrawal?
Do I have to go into the bank to change my PIN?
How do I report my card as lost or stolen?
I am required to make several disposable cards every day.
There's an unauthorized cash withdraw
How do you calculate exchange rates?
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?
A transfer is pending.
can i get a virtual card online
How long is the transfer?
For some reason my card payment hasn't worked. what can I do to look into that?
How do I edit the personal details on my account?
Why can't I transfer to an account?
It does not appear that my message went through.
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?
What are acceptable documents to prove my identity?
Why did my top-up not go through?
I was needing you to see if the exchange rate is correct from when i got cash
My cash transaction isn't showing on my account
I can't seem to use my card. Can you help?
I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?
I want to terminate my account
My card has been stolen. I reported it with the police, but I need to report it with you as well.
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?