Instruct: Classify the online banking query into its corresponding intent.
Query: the exchange rate I got for cash was wrong
I think the exchange rate for the cash I withdrew wasn't correct.
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.
I am missing my refund.
Do I need any kind of proof for the identity check?
I cannot remember my passcode.
I need to transfer money to my account from another bank
what currencies can i exchange between on your app?
I just got my card and cannot get it to work.
How do I use my card to top up?
Tell me why my transfer is pending.
Is there a fee for sending out more cards?
The correct exchange rate wasn't given to me for an item I purchased.
I need to get a card, how do I do that?
How can my friend send money to me?
I can't figure out how to unblock my pin number. Can you help me?
Why was I charged a random fee for a transfer I made?
What fee will be charged for exchanges?
How come I can't get money at the ATM
Are there specific ATM's I can use with this card?
If I want to send out more cards, do you charge extra for that?
Who can have access to top up my account?
Why is it taking so long to update my balance transfer?
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??
How recent do my documents need to be for verification?