Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was I unable to complete my transfer?
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.
My card stopped working. How do I check if there is a freeze on it?
How can I fund another account with my American Express?
Do you work in Greece?
Will my pin number be sent with my card?
Can I track the card you sent to me?
I do not have the information to verify my identify.
Is there a problem with the payment that I see is still pending?
Are there restrictions on disposable virtual cards?
How can I tell what foreign exchange rate I will get?
Can I order a new card to China?
Which countries are you in?
Do I get charged if I am receiving money?
I am angry that I got charged for using my card.
How do I delete my account? I am dissatisfied with the service.
How do I verify the top up?
I froze my account, but how do I order a replacement card?
I need help fixing my contactless. It's not working anywhere I go today.
My money disappeared! Please help??
I sent a payment but now it's not showing up.
My transfer is pending, why?
Am I allowed to hold money in multiple currencies?
Can you explain why my Google Pay Top isn't working?
What is the disposable card for?
I have been charged twice on my statement.