Instruct: Classify the online banking query into its corresponding intents.
Query: The exchange rate is incorrect for my cash withdrawal transaction.
I did not get the right exchange rate while getting my cash out.
I requested for a top-up but it has not reflected
I don't recognize what this payment on my statement would be for.
I am still currently waiting for the cash that has been deposited into the account this morning.
I do not know why I was charged for the $1 transaction.
I believe my card has been compromised because of a strange withdrawal
Where do I find our how to get a physical card?
Why is the transfer still pending?  Can I do something?
I prefer Visa, can I get that instead?
Someone stole my phone, what is my next step?
I tried to top-up, why didn't it work?
I'm in China and need a new card. Please help.
Is there a specific date i can have it delivered?
What is my identification used for?
Is there a way to link cards if I have one of yours?
What am I going to need in order to activate my card?
I want to return an item for a refund can I do that?
I topped up but the app declined it
I'm not sure what I need to verify my identity.
I see a direct debit payment on my app that I did not do
Can I use google play as my primary app to Top up?
I was wondering if you will take any fees in exchange for top ups?
Why was I charged this extra fee while doing a transfer?
I'm unable to verify my identity
I must make a transfer from China and it is urgent. How long before the transfer is complete?