Instruct: Classify the given online banking query into its corresponding intents.
Query: I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
Where should I look for my PIN number at?
Why isn't my pending transfer finished?
Which ATMs accept this circuit board ?
I was charged twice, when I didn't purchase anything twice.
How do I get a new card when my old one expires?
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
why is there a fee for the transfer I made?
My transfer is pending too long.
When will my transfer come through?
My account was charged a debit payment I don't recognize.
What needs to be provided for identity verification?
Show me the amount of transactions I can do with a disposable card.
What happens with the duplicate charge in my account?
Where's the money from my transfer from Europe?
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
What is the exchange fee that is charged?
I have lost my phone, what steps can I take to prevent someone using my account?
What do I do if I have exceeded all my PIN tries?
Why was my account assessed a fee for an ATM transaction?
What do I do if I still have not received my new card?
Need help to get my card to work.
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
Can I revive a physical card.