Instruct: Classify the given online banking query into its corresponding intents.
Query: do I need to verify my identity before I can use my card?
Why are you asking so many questions about who I am
I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?
Why do you ask for top-up verification?
How much longer until I get my new card?
Please tell me why I would have to pay a fee for a recent payment. Thanks.
Why can't the person I sent the money transfer to see it?
How long will it take to transfer something to China urgently?
I saw that my transfer was declined.
how long does it take for a transfer to arrive
The ATM will not let me get cash, WHY?
I can't figure out how to transfer money into my account.
Am I able to return an item for a refund?
What foreign exchange rate will I get on weekdays and on the weekends?
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.
I am seeing and extra 1$ charged to my account and wanted to know about it.
how to get new card?
How can my friend give me money?
How to order a virtual card
What is the process when my card is due to expire?
I think a card payment I made was cancelled, can you check?
I would like to know where my source of funds came from.
I paid with my card and ended up being charged a fee.
How simple is it to transfer money into my account?
Do you offer account services for children and teens?
I would like a disposable virtual card, could I get one?