Instruct: Given an online banking query, find the corresponding intent.
Query: Do you know what your exchange rates are?
How can I find your exchange rates?
Why is my cash withdrawal still showing as pending?
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
I was charged a fee when I transferred my funds, why?
Where can i exchange between GBP and USD
I need to renew a card that's about to expire
I have not received the completed transaction.
How can I cancel this transaction?
What does it mean if my cash withdrawal is pending?
My card appears to have never arrived?
Do I need to use a limit on top-ups?
I went to look at my top-up and it was canceled, can you tell me why this happend?
I ordered my card but it still isn't here
What was the issue with my topping up?
I have a cash withdrawal that I don't recognize.
I need assistance with understanding which fiat currencies that you support.
How do I link the new card?
Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
Reason for my card to decline
what is the status of my refund
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
I have obtained the salary in GBP, will it need to be configured?
What about an auto top-up, is that a option?
I cannot get my virtual card to function.