Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't know where the top-up verification code is.
Where is the top-up verification code?
I did not ask for the amount of cash that I received.
There is a strange card payment I don't recognise.
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
No Visa please. I want to continue with Mastercard.
i cannot seem to activate card
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
Why is my withdrawal wrong? I took out $100 but only received $20.
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
My card didn't work at the ATM in Notting Hill.  Is my card working?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
I am unhappy with an item I bought. How do I get a refund?
Why didn't my transfer complete?
Did a card payment that I made get cancelled?
Is there a way to reset the passcode?
Are there any fees associated with receiving money?
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
How do I reset my password?
I requested a higher amount for my cash withdrawal
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
Why did you guys charge me an extra €1?
My card doesn't seem to work.
I need help with understanding why my card is not working.
The money is still in my account even though I already paid -- I don't understand what happened.