Instruct: Classify the given online banking query into its corresponding intent.
Query: Can you please assist on my item that needs to be refunded?
I'm interested in learning more about product refunds.
If I'm getting my identity verified, what all do I need?
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
I need to know why a money transfer is available.
Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.
Is there an auto top up option?
How much do I need to pay for a transfer?
Are you located in other countries?
What do I do when a charge has been made that I did not make?
Help, I don't know what the PIN is to my card?
I'd like to make some changes to my personal information.
What identification is required to activate my card?
Is there a top-up limit?
My payment was cancelled
There is a payment I don't recognise!
Why do I need to verify my funds?
My app is displaying a payment I didn't make
When I travel, can it automatically add money in certain intervals?
Why were there additional charges when I transferred funds?
I have not received a refund.
What are the currency exchange fees?
Will I need a new card or can I put my old card back into the app?
My cash withdrawal says pending, why?
What are the steps I need to do if I have a stolen card?
I made a payment but the app cancelled it.