Instruct: Classify the online banking query into its corresponding intent.
Query: I deposited a cheque, why isn't my balance showing that I did?
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
Why have I been charged for pulling cash out of my own account?
my virtual card has not came yet!
Where is my credit card that was to be mailed?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
My credit card did not go through. Can you see if it has insufficient funds?
There's a cash withdrawal on my account that I didn't make
How long do I have to wait for my bank transfer to appear in my account?
My cash withdrawal shows as pending still.
Will there be a fee if I receive a SEPA transfer
I live in Germany. Is that one of the countries you are in? What other countries are you in?
How long does it take for the card to come?
I am unhappy with an item I bought. How do I get a refund?
Where can I get your exchange rates from?
Are all European currencies available for holding and exchange?
I didn't know there was a charge for tranferring. What is the charge?
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
i cannot find my card PIN
I want to stop my account
I have been waiting for my transfer, shouldn't it be here already?
I want to find out what happened to my new card?
What caused my top up to be reverted?
Why can't I complete my transfer?
Why would you decline my card?
What is the daily limit on my card?