Instruct: Classify the online banking query into its corresponding intent.
Query: The exchange rate for my electronic payment is incorrect.
The exchange rate looks wrong on a holiday purchase
when will I get my refund?
What do I have to do to get a Visa card?
How do I get my card PIN?
My app shows cash I didn't get.
how do i get top up with cash deposit
Does the exchange rate change?
I would like to cancel my account.
I need more money in my account. Can I add more by transferring?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
What is the expected delivery date of my card?
My card has been lost / stolen
Do you accept cheques for top ups?
Why did using an ATM cause me to have an extra fee charged?
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.
Isn't my top-up supposed to mean its complete?
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
When will my balance reflect a deposit?
I already paid to top-up but the funds aren't available yet, where are they?
Why are there fees for using a card?
I got the incorrect amount of money given to me from my account
I tried to buy something and it was declined and my transfers keep getting declined, Why?
Why are my transfers getting declined?  I havent had a problem in the past.
Is there a charge for top-ups?