Instruct: Classify the online banking query into its corresponding intents.
Query: What is necessary for the identity verification?
im worried about fraud how do you protect my account
Can you show me how to top up with Google play?
I did a transfer.  What is the extra fee?
I found the exchange rate for my cash withdrawal is wrong
How do I stop fraud to my card?
Why do i have to verify my top-up card?
I am looking to delete my account. I'm not happy with the service provided by you.
What is the charge for exchanging currencies?
There is a payment in my app that I did not make.  I have not used that card all day  Please reimburse my money.
The app reversed a top off I had.  What should I do?
Can my PIN changed remotely without visiting a bank?
How do I top up my account using transfer?
Why is there an extra fee on a transfer?
My card payment has been declined, why?
Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?
Delete all of my account information and my account right now.
I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
My card is expiring, how do I get a new one?
Why was I charged a higher exchange rate when I bought something abroad?
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
I would like an extra card.
Is there a reason my top-up has been cancelled?
I am from X but am traveling to Y - how do I get currency for Y?
What is my password?