Instruct: Classify the online banking query into its corresponding intent.
Query: Why didn't my transfer work?
Is there a reason my transfer failed?
Someone else made a Direct Debit transaction on my account
I am under the impression that my top up is still pending
Is it possible for a friend to personally send me a payment?
Are cards issued to people living in the US?
Why is top-up verified?
Why is my refund not showing up on the statement?
how long are my top ups pending
Are you aware of any charges for receiving money?
My top-up is taking a very long time to complete.
Do you have a list of cards and currencies you support?
Where do I go to cancel a transaction?
My transaction is showing several times.
Do I have to change my PIN at a bank?
Everytime I try to prove my identity it won't let me.
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
I have a cash withdrawal that says it's pending, why?
What was I charged a fee for card payment?
The disposable cards, what are they for?
Does it cost extra to exchange foreign currencies?
Why do you need to perform identity verification?
Do you charge a fee for topping up a card?
How can I transfer money into my account?
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
How often am I able to top-up?