Instruct: Given an online banking query, find the corresponding intent.
Query: I need to exchange some foreign currency. What's the charge for doing that?
Can you tell me what the exchange fee is?
I need to terminate my account immediately.
I have an unknown debit charge in my statement, why?
I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.
What are all of the different steps for identity checks?
Does it cost anything to top up?
What is the process for unlocking the pin?
I am seeing in the App a diret debit that its not mine
I can't add any more money.
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
Will you accept my credit card, it my only one.
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
I topped off my card is that something you will charge me for?
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
Can you tell me why I was charged $1 for a transaction?
Why would my payment have been returned to my account?
How can I obtain a disposable virtual card?
It looks like my top-up was cancelled
Does the package with my card have tracking?
I am here to change my adress.
I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
why hasn't a transaction to a friend cleared yet?
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?