Instruct: Classify the given online banking query into its corresponding intent.
Query: Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.
I need to cancel a purchase that I made the other day.
Why was I charged a higher exchange rate when I bought something abroad?
When will I get my card shipped to me?
I couldn't pay with card in a shop
I have an odd payment in my statement
Unusual direct deposit
My card was declined
What should I do if my card doesn't work?
Can you explain why my transfer was unsuccessful?
How many times can I enter a wrong PIN before it is blocked?
What should I do if someone else used my card?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
What am i missing to verify my id?
A fee shouldn't apply to me if my card was stolen.
do you offer refunds? i would like to return purchase.
How can my friend pay me?
What if I want to add a card I already have to the app?
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
How come the money from the merchant appeared back into my account?
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?
How old do my kids need to be to use your service?
What do you think of the exchange rate?
Is there extra fees for making a withdraw in a different country at a cash machine.
How can I activate the new card i got?