Instruct: Classify the online banking query into its corresponding intent.
Query: I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
How do I verify my identity?
I don't remember my login code
In my app, a direct debit payment I didn't do shows in my app
For some reason I forgot the passcode I have.
What are my options for holding money in multiple currencies?
Does it cost money to top up?
When I was abroad the exchange rate for me was wrong.
Why would the app deny my top-up?
What fees are charged when I top up
I purchased something and already received it, why hasn't the money taken out?
I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?
My card payment has been cancelled
How come the money from the merchant appeared back into my account?
I am locked out from entering my pin.
I have lost my card! What is my next step?
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
Why do I have to give you my drivers license
How long is the delivery to the US?
The app does not recognize who I am.
I think my phone was stolen. What can I do?
Why doesn't my Google pay top up work?
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
Why did using an ATM cause me to have an extra fee charged?
Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?