Instruct: Classify the online banking query into its corresponding intents.
Query: Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.
I tried withdrawing money in another country and the exchange rate was wrong.
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
I tried topping off my account with a card, but the money is not in my account despite the charge going through
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.
Why did they take more money out then I withdrawed?
Why does my identity need verification?
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
I need to transfer something to China. It is urgent. How many days will it take to get there?
What do I do to activate my new card?
i have been trying to add money with apple pay but it wont work, why?
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?
I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
Do you need my birthdate?
How can I link my bank to my top up account?
There is a direct debit payment I don't recognize.
How do I verify the top-up?
Am I going to be charged for topping up by transfer?
What options do I have when topping up a US card?
Unable to use my American Express with Apple Pay to top up my account
I want to top up by using a credit card, which ones do you support?
I cannot try my PIN anymore.
I need to renew a card that's about to expire