Instruct: Given an online banking query, find the corresponding intents.
Query: I have an account at another bank, but I want to transfer some of the money to my account here.
.
I want to take some funds from my other bank account and add them to this one.
Why are my transfers getting declined?
How do I go about verifying the top-up card?
How can I choose between Visa and Mastercard?
please help my transfer go through
The item i bought exchanged rate was incorrect.
Can you explain your refund policy, please?
Can you help me with proving my identity?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
can I have multiple currencies?
Top up keeps failing
Are there any ATM's near me that accept this card?
Why is there a fee on my money transfer?
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
I need to have an item refunded.
What do I do to activate?
I have been waiting for my top-up to complete and it still hasn't gone through.
How do I switch to a different currency?
Why was my virtual card rejected?
I need to top up, but I have to use an international card.  Is there a cost for that?
What should I do if I think someone is using my card without my permission?
What is the point of verifying a top up?
How much to exchange currencies?
Can I reset the passcode?
I would like to know what exchange rates you use?