Instruct: Classify the given online banking query into its corresponding intents.
Query: Did you deactivate my card it's not working anymore
Today I was out eating and my card was declined. Why's that?
A direct debit payment that I didn't authorise shows up in my app.
When did I get a $1 extra fee on my statement?
I checked on google and the exchange rate you are using is really bad. Can you update it?
Why was I charged for payments? You didn't warn me about additional fees.
should i add money via bank transfer instead
I got cash and was charged a fee that shouldn't be there!
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!
I want to cancel my account.
Where is my top-up generated from?
Will my new card work outside of the EU?
My Google pay top up isn't working. Help.
Why am I being charged to withdrawal money?
There was an unexpected fee for my cash withdrawal!
I put money into my account in the form of a cheque, but my balance did not change.
Is there a reason for my top up to be cancelled?
Unsure how to provide my identity.
I believe I got a wrong exchange rate when I got cash.
Do you give out Visa or Mastercards?
Can I have money transferred into my account at different intervals along my trip?
I have not received the completed transaction.
I bought an item and now I want a refund.