Instruct: Classify the given online banking query into its corresponding intents.
Query: My card don't work.
What do I do if my card is not working?
Could you please tell me how to activate my new card?
How are foreign exchange rates determined?
Are there businesses that don't accept this card?
I only have a card from the US is that okay?
What do I do if I still have not received my new card?
When I withdrew my money, why was there an extra charge?
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
How can I change to another currency?
Please tell me the steps to verify my identity.
Can you tell me why a refund I'm owed is not showing on my statement?
How do I know what my account is set to, I am paid in GBP?
Where do you export the cards to?
Will I have to wait much longer for my new card to arrive?
i made a payment with my card and was charged a fee, why would you do that
I tried activating my card and it didn't work
Can I change my address?
Why did my transfer fail?  What can I do?
Why is the cash not showing in my account for the check I deposited?
How do I go about getting a refund?
I can't get into the app with the passcode.
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
I did not receive the right amount of cash.
How can I check for an unsupported merchant for my transfer request?