Instruct: Classify the online banking query into its corresponding intent.
Query: My money didnt go through after I transferred.
Why can I not do a transfer to a beneficiary?
Why have I been charged a fee for cash withdrawal?
How long does it take for my physical card to be delivered.
What currencies do you accept for adding money to my account?
Can someone please tell me how much I can top-up?
What is the extra €1 on my statement for?
I want to request a physical card
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
Can you give me a virtual card?
Are there any charges for topping up my card?
Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?
How long does it take for my top up to clear?
Which cards are accepted for topping up?
I notice that I have a card payment that's been cancelled.
Is there a fee to order a physical card?
Why was the payment on my card declined?
I am locked out from entering my pin.
Can I wait for you to send me a new card when mine's about to expire?
When will my balance reflect a deposit?
What would cause a transfer failure?
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
I needed cash from the ATM but I couldn't get it.
I want to top up by using a credit card, which ones do you support?
How often am I able to top-up?