Instruct: Given an online banking query, find the corresponding intents.
Query: My transfer to a beneficiary did not go through.  Why?
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
Can you assist me in acquiring a virtual card?
Where do I go to change my account details?
why does my statement contain an extra fee?
Where did my money come from?
How do I perform identity checks?
Why would my payment have been returned to my account?
I would like to know how much I can top-up.
I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
Is it possible to obtain both a Visa and a Mastercard from you?
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?
There is  a charge I don't recognize.
What is the procedure to transfer money to my account?
I was spending cash with my card and got a fee.
The app reversed a top off I had.  What should I do?
Can I use your services without access to the app?
Why wouldn't the ATM give me cash?
i need to know about exchange rates
I think a payment I made with a card was cancelled.
Is there a way I can check on the card on route to me?
My transfer hasn't appeared yet
Is there any fees for top ups?
I don't remember my password
My top up was denied