Instruct: Classify the online banking query into its corresponding intent.
Query: One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks
I have been double charged
Problem verifying my account
What fiat currencies are used for holdings?
Can someone please help assist me by explaining to me why my pass-code is not working?
What will happen after my card expires?
Why has my transfer not arrived yet?
What is an exchange rate?
The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.
I had an unexpected fee
Why does it still charge me even though I was unable to withdraw money from the ATM?
Will you be adding more currencies in the future?
I'm having trouble proving my identity
I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
How do I find the code needed in order to verify my top-up card?
i want to get my salary deposited as pesos?
What is needed to activate my card?
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
What is my identification used for?
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
Can you tell me where to go to get a disposable virtual card?
Can I use a different currency with my salary?
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
Why is my cash request and the amount I received different?
What's the deal with verifying the top-up?