Instruct: Classify the online banking query into its corresponding intent.
Query: It won't let me prove my identity.
The app is having trouble verifying my identity.
My friend says he hasn't received my transaction
Will I be charged for topping up?
What do I do to link my new card?
When will you be taking orders for disposable virtual cards?
How much longer until I get my new card?
How are foreign exchange rates determined?
What do I do if I can't get my card out of the ATM?
is there a limit to top up
I was using foreign currency at an ATM, but the rate was typed in wrong.
I did a transfer.  What is the extra fee?
How can I sign up for a virtual card?
Can i have the item refunded?
If I ordered my new card last week, how much longer should I wait to receive it?
When does a UK transfer show up?
What works for identity verification?
I withdrew some cash, when is it going to show?
Do you allow currency exchanges?
How long does it take for a refund to appear?
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
My account balance has not updated to reflect my recent transfer.
Is there a charge for top-ups?
I have a card payment I didn't make
Why do I see a random withdrawal in my app?
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.