Instruct: Given an online banking query, find the corresponding intent.
Query: Top up keeps failing
Why has my top-up been denied?
I have to quickly transfer something to China. How long will it take to arrive there?
Why did I get charged a fee on my card?
For some reason, I'm unable to transfer funds.
This debit is not my transcation. How do I get my money out back?
Why was the exchange wrong for the item I purchased?
No refund showing in my statement.
I don't know my password
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
I need to change my data.
How long does it take for a top up to go through
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.
Why are you charging me for ATM withdrawal? It has always been free before.
What currencies are supported?
Why are there additional fees for transfers?
Is there a way yo change my PIN?
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
I went to look at my top-up and it was canceled, can you tell me why this happend?
Is there a fee for physical cards?
Is there a way to see where my money originally came from?
my phone was lost
When I topped up the app has seemed to reverted it.
What do I do when I get close to the expiration date of my card?
There is a direct debit set up that I didn't create.
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?