Instruct: Classify the online banking query into its corresponding intents.
Query: What is this extra fee that I got when I used my card to pay?
I paid with card and was charged a fee that shouldn't be there!
Delete all of my account information and my account right now.
How long will a transfer from China take? I need to transfer something from there.
I have a confusing payment appear on my statement and I don't recognise it!
DO I have to be 18 to open an account?
My daughter needs to open account.
My card hasn't shown up yet.
I need to transfer funds from my other bank account into this bank account.
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.
I tried to withdraw cash from your ATM but my transaction was cancelled.
My cash received does not match what has been requested
How do I change to AUD from GBP?
Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.
Tell me why my topup wouldn't go through?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
I need an ATM right now!
I moved, can I edit my personal details?
I need to verify the source of funds.
How can I find your exchange rates?
I'm having difficulty verifying my identity.
want a new card what are the fees
I am still waiting for a refund
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

What is your currency exchange fee?
$20 came out instead of $100