Instruct: Classify the online banking query into its corresponding intent.
Query: Why does my top-up get cancelled?
Why has my top up been cancelled
how do I speed up identity verification?
Why was I declined when I tried to get my money?
why cant you just refund me instead of a merchant
Why haven't I gotten my new card?
What are the currency types that I can keep money in.
Where can the pin be located?
What is wrong with my top-up?
My balance doesn't show my deposit.
Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.
Is it simple to transfer money using my credit card?
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.
Can you tell me where I can withdraw money?
What documents are required for proof of identity?
My card is going to expire, what do I do?
I have heard about these disposable virtual cards but don't understand how they work.
Why is my refund missing in my statement?
Can I unblock my pin using the app?
How will I know what the exchange rate is?
Can I have a second card issued to another family member?
Why was there a transfer fee on my account?
Where is the transfer to my account?
How do I complete the ID check?
I need to get some Euros for my holiday. Am I able to exchange some of my money?