Instruct: Classify the given online banking query into its corresponding intents.
Query: I made a purchase and was charged at the wrong foreign exchange rate.
This exchange rate on my purchase is wrong.
I put some money in my account the other day and it's not gone in yet, can you help with this?
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
Can I use a Visa or Mastercard?
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
How do I get another card
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.
I wanted to top up my account and it doesn't look like it worked
It's requiring me to verify my identity?
Which ATM's am i able to change my PIN?
How do I authenticate my top-up?
How come I can see an extra charge for my transfer?
The cash I wanted wasn't there.
My funds must be verified
Why didn't this transfer work?
I need more than one disposable card
How can I transfer money between accounts?
I used my card to top up, but the money is not there!
My card payment has been declined
Why was I charged an extra fee when using the card?
For what reason is my transfer still pending now?
Why can I not make a transfer?
I think the exchange rate for my for my cash withdrawal is wrong
Can I check my recent refund in my statement?