Instruct: Classify the online banking query into its corresponding intent.
Query: Can I get some help activating my new card?
I would like to have assistance with activating my card.
What do I have to do to prove my identity?
is my pin the same as my passcode
If I live outside of the UK am I still eligible for a card?
I need to modify my details.
Why am I being charged more on exchange with things I bought abroad?
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.
I need help fixing my contactless. It's not working anywhere I go today.
I got charged two times for a transaction
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
I tried to buy something online but my funds were transferred back to my account. What is happening?
I saw that my transfer was declined.
I didn't get the all the cash i wanted from the atm
How do I go about verifying my identity?
My card was eaten by the cash machine what do I do?
What do I need to do to correct this failed transfer?
I would like to cancel a transfer...is this possible?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
My account was charged a fee. When did you start charging extra for card payments?
Why do you require identification documents
When I look at my statement there is an extra fee, that is for what?
How long does the "pending" period of a transfer take?
How do I transfer money into my account?
I was unable to transfer money from my account.
Is there a charge for transfers?