Instruct: Classify the given online banking query into its corresponding intent.
Query: Show me how can my friends top up my account.
I used my card top-up but all of the money is missing.
My PIN was entered wrong and now I am blocked.  Please unblock.
Please help me get a Visa card.
Can I receive payments in another currency?
explain the interbank exchange rate
I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?
What is the basis of your exchange rates?
I misplaced my phone so I can't use the app! Does this mean I can't use my card?
I deposited cash into my account and I'm having trouble seeing it on my account.
Is it possible that my card payment was reverted?
What is my identification used for?
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
Why is my money not in my account. I have already sent it out.
Why is a transfer to a beneficiary not possible?
I want to take back my transaction
Why is a transfer I have still pending?
My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
My salary is in GBP. Do I need to configure this somewhere?
Do you charge for sending more cards?
When will my top-up happen?
I am still waiting for a transfer to show up
is there a way to do automatic top up
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
My payment has an incorrect exchange rate.