Instruct: Classify the online banking query into its corresponding intent.
Query: What is the procedure for activating this card?
Can I use my new card?
I can't be sure, but I think that someone may be using my card.
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
It's been a couple days how much longer do I have to wait for my transfer?
Why won't the ATM let me withdraw money?
How does someone else top up my account
What's the process for exchanges?
Where is my recent refund in the my statement?
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
I sent payment with EU transfer and they still haven't received it. How long does it take?
Why did I get declined during a transfer?
I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?
Help!  What should I do?  My phone was stolen yesterday.
My address is incorrect on my file.
I withdraw money abroad but I didn't get the right amount.
I am having some difficulty verifying my id.
Can both a Visa and Mastercard be received from you?
How is the exchange rate doing?
In what way can I use the disposable cards?
I tried to transfer some money and it hasn't done it yet - what's going on?
I have a card payment that has been pending for some time and would like to know when it is going to go through.
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?
I deposited cash into my account, why do I not see it?
I need to transfer some money, can I use my credit card?