Instruct: Classify the given online banking query into its corresponding intent.
Query: can I choose delivery times to suite me?
i need to expedite my card
My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
What should I do if my phone is lost or stolen?
How do I request a refund?
My bank app said that I got cash from an ATM, but that's a mistake.
Hi something is going on with the app.  I see some payments I didn't make?
I can't find the PIN.
Do you charge anything for topping up?
What flat currencies do you use for holding and exchanges.
What documentation is needed for the identity check?
how do I get top up to work for my card
Can I get a card although I'm not in the UK
Transfer was declined.
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
I deactivated my card but would like to reactivate it.
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
I need to update my address.
How does the exchange rate work on this app?
I didn't see any reason why my transfer was declined. What gives?
Can you tell me where  can change my PIN?
I don't think I made this payment that is showing up
I recently transferred some cash, but the balance has not changed.
What documents do I need to get together to verify my identity?
How can I use my American Express to add money into my account?