Instruct: Classify the given online banking query into its corresponding intent.
Query: Can i make transactions before identity verification?
If my identy verifacation hasn't gone through can I use my account?
Why can't I see my funds after I topped up?
Why isn't my refund shown on my statement?
I think the exchange rate for my for my cash withdrawal is wrong
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
Will there be any extra fees if I exchange currencies?
I need a quick transfer from China.  How long would that take?
My card hasn't arrived.
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move
Can you do exchanges of EUR?
How long does it take for cards to be delivered after ordering them?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
One of my payments was doubled
Can i make several disposable cardsper day?
Help.  My card is broken.
There is payment showing that I didn't do.
In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?
Do I have to go to the bank to change my PIN?
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
How can I prove who I am?
My card payment wasn't accepted.
How do I get a spare card?
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
I added funds to my account but the app didn't process it.
Can I get an auto Top-up?