Instruct: Classify the given online banking query into its corresponding intent.
Query: I transferred money from one account to another account and I charged a fee for it. Why is that?
I thought that transfers are free. Why was I charged an extra fee?
I have no way to prove my identity.
I am unable to transfer money. I believe it is not working because it states it was declined.
How do I fix a transaction to the wrong account?
I am under the impression that my top up is still pending
Where can I edit personal details?
Why wouldn't my contactless work for the metro?
Are cards available in the EU?
Why does my statement show various transaction times?
Can you unblock my blocked pin?
The cash withdrawal I took seems to be off. The exchange rate is wrong.
Help Me!  I lost my card.  What should I do?
Do you charge for sending more cards?
Why is my beneficiary being denies?
There's a cash withdrawal I am certain I did not make
Where do I order a virtual card?
Why hasn't the transaction I did arrive yet?
Why isn't my top up showing?  Was the money reversed?
How do I avoid a fee to use an ATM?
Where can I order a card when I am in China?
Is there a charge for topping up by card?
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
I need a Visa card
Why does my top-up get cancelled?
what are limits to top up