Instruct: Classify the given online banking query into its corresponding intent.
Query: I believe there is a mistake because a payment I didn't make shows in my app.
I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
Why wasn't my bank balance updated?
Can I change my name?  I am not married.
Why didn't my transfer to a beneficiary happen?
I still haven't received my card in the mail
I made a cash deposit to my account but it is not there
my card details could be stolen, as i didnt make these transactions
How can I verify my top-up card?
is there a limit to top up
ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!
Which flat currencies do you support for holding and exchange?
When will a cash withdrawal show up?
What is the top up code for?
I think there is a mistake.  I am being charged twice.
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
Why did they take more money out then I withdrawed?
I no longer have my phone, what should I do?
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
My daughter needs to open account.
When are cards shipped?
How do I change my currency to another?
What should I do if I don't know my password?
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
What steps do I take to unblock my PIN?