Instruct: Classify the given online banking query into its corresponding intent.
Query: my cash balance less than what I thought
Why didn't I receive the right amount of cash at the ATM?
Will I be fined for topping up by transfer?
What is your opinion on the exchange rate?
After a transfer, I see an extra fee.  Why?
What are the requirements to open an account for a minor?
I tried to top up and suddenly my money disappeared
What will I need to verify my identity
Can I change my PIN at my local bank?
The exchange rate was messed up from the ATM
My account isn't showing a transfer I made.
What are the steps to activate the card, as it does not seem to work?
Please tell me how disposable virtual cards work?
What do I do if I've been charged twice for the same transaction?
Who accepts the card?
The app isn't letting me log in, but my info is correct.
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
Why was I charged extra when transferring?
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
I would like to reactivate a card and wondered if that could be done?
I want to set up an auto top-up
Can you do exchanges of EUR?
My transfer did not work, what was the reason?
Do the disposable cards have restrictions?
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?