Instruct: Classify the online banking query into its corresponding intent.
Query: Why am I seeing a direct debit thats not mine?
Weird Direct Debit payment
When I attempted to make a transfer, it failed.
What documentation is needed for the identity check?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
Is there a way for me to check my balance?
Am I able to top up with this cheque I received?
I don't recognize what this payment on my statement would be for.
Exchange fee help?
Can you assist on apple watch top ups?
I tried to withdraw cash and got declined, why is that?
How can i get new card?
How can I top up my account and which currency can I use?
Help me order my card.
How long will it be  before the person I sent money to is able to see it?
What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.
Why hasn't my account updated?
The balance hasn't changed yet after depositing a cheque with some money.
The wrong exchange rate was used when I purchased an item.
I tried to withdraw $100 but only got $20. What happened?
I need more physical cards than I have right now!
I would like to activate my card what do I need to do?
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
What are the currencies and cards that are supported with my account?
I need to know where I can withdraw money.
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?