Instruct: Classify the given online banking query into its corresponding intent.
Query: Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
When can I expect my refund?
What do I need to bring for identification?
Why did I not get the amount of money I requested?
Please give me both Visa and MasterCard, is it possible?
Is my card ready for use or does it need activated and if so how?
What is the time for a transfer?
How much extra will I be charged for exchanging foreign currency?
I reside in the US, but I want a card.
Will I be charged for adding money by transfer?
Why didn't this transfer work?
Are cheques accepted for a top up?
When will the check I deposited post to my account?
I want to know which currencies and cards are supported, can you provide a list?
I have an outgoing transaction
Where is the PIN number found?
Can I use your app to exchange USD for GBP?
Will I be charged for exchanging foreign currencies?
My cash withdrawl has the wrong rate of exchange.
I made a check and cash deposit that wasn't credited to my account.
I am unable to access my app due to forgetting my passcode.
Can you tell me where my funds come from?
I believe that someone is using my card without my knowledge!
My credit card transaction was declined for a loan payment.  Can you tell me why?
Why did my cash deposit not show up?
I know there's money in my account, why did my account decline me?