Instruct: Classify the given online banking query into its corresponding intents.
Query: Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
I think my top up was reversed.
What do you need for the identity verification
I tried to buy something and it was declined and my transfers keep getting declined, Why?
i put money on my card and i dont see it on the balance
I want a reason as to why my beneficiary is not allowed?
I am looking to delete my account. I'm not happy with the service provided by you.
how much is it to exchange currency
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
How long does it take for cash withdrawals to hit my account?
The app passcode has completely slipped my mind.
Help! I've forgot my app passcode!
I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?
If my card is going to expire this month, do I need to order a new one?
I see a direct debit transaction in my app that I didn't make.
The $1.00 has still not been reverted as indicated in the previous email.
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
Hi, I have an apple watch. How do I use it to top up my card?
What are the charges for topping up US card?
Please let me know how to change my PIN?
I haven't received my card yet, how long does it normally take?
Needed gas, been delayed for half an hour.Please fix it!
I made a purchase and was charged at the wrong foreign exchange rate.
why do you charge for transfers?
I need to move money from one of my other accounts to this one.
I have been charged two times for one transaction.