Instruct: Classify the given online banking query into its corresponding intent.
Query: A transfer was not allowed to an account.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?
What are the sources for the funds in my account?
I need to know where I can withdraw money.
Can you tell me the restrictions for the disposable cards?
My card payment had the wrong exchange rate
How many top-ups am I allowed to do?
Please help, the atm swallowed my card, what do I do?
why do i have to verify top up?
The money that I have transferred hasn't arrived yet.
Why was I charged for payments? You didn't warn me about additional fees.
How was I charged extra when I used my card to pay?
Can I use a check to top up?
How do I track the card you sent me?
What do I do if someone used my card without my permission?
I had to pay one pound more than the set price!
I tried activating my plug-in and it didn't piece of work
ATM apparently not working?  Couldn't access funds in my account?
Is there a way to set up an auto top-up?
What is your refund policy for products I have purchased?
The top-up verification code is not visible.
I just moved to the US how do I get a card?
Why is my refund not visible on my statement?
There's been a transaction to the wrong account.