Instruct: Given an online banking query, find the corresponding intent.
Query: Why do some of my payments have fees?  I don't understand.
There was an extra fee when I paid with my card, why was i charged this extra fee?
My app says that I'm not verified.
Are there any restrictions to where I can use my card?
What are the steps for identity checks?
Do you supply both Visa and Mastercard?
I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds.  What is that for?  Is it fraud?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
My transfer was wrong, are you able to stop it before it goes through please?
What reasons would cause my card payment to be cancelled?
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
How can I go about resetting my passcode?
Why am I being charged for transferring money?
Tell me how to change my details.
I lost my phone.  What do I do to block someone else from using my account?
I would like to top up via credit card, which credit cards do you support?
My google top-up pay is not going through
can I choose delivery times to suite me?
How much does it cost to top up by transfer?
I still have not received an answer as to why I was charged $1.00 in a transaction?
Transfer isn't working?
Why can't I see a transfer to my account?
What are the steps I should take to recover my swallowed card?
I want a real card
Why hasn't arrived yet a transaction I did to my friend?
I deposited a cheque but I don't see the funds in my account.