Instruct: Classify the given online banking query into its corresponding intents.
Query: After purchasing an item I noticed the exchange rate was incorrect.
I didn't receive the correct exchange rate for an item that I bought.
Why is there a fee when I thought there would be no fees?
Please list what fiat currencies are supported for both holding and exchanging.
Please help me set up a new PIN.
Trouble with my top up
I thought you guys offered free transfers. Why was I charged?
Is it possible to track the card you sent me?
I need help fixing my contactless. It's not working anywhere I go today.
who do I talk to, to cancel a transfer?
I tried to do a transfer and it's saying it declined.
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.
Can I change my card PIN?
What foreign exchange rate will I get?
do you have a fee for receiving a SEPA transfer?
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
how do i get a new card
When will my deposit be processed?
I will be traveling.  Can I add money automatically?
I don't recognize this debit transaction in my billing statement?
I have a question regarding the PIN of the card?
Can I trace where my funds came from?
Help me delete my account.  I am not satisfied with the service.
Why was there an extra charge because I used my card to pay?
Can I order another card?
I couldn't get the money I needed.