Instruct: Classify the given online banking query into its corresponding intents.
Query: I'm waiting on a top-up, its still pending
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
While abroad I got cash, and a wrong exchange rate was applied.
Why have I not yet received my virtual card?
How do I order a new card when my old one is ready to expire?
I paid with a card and there is an extra charge. Why?
Transfer isn't working?
How many digits identify the top-up verification code?
Why is my transfer still pending?
What should I do since my card is trapped in the ATM?
I'd like to provide my daughter with a card - could I get an additional card from my account to give her?
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
How long do I have to wait for a US transfer?
I need assistance addressing a direct debit that I did not do myself.
What foreign exchange rate will I get?
I cannot withdraw money from the ATM
who do I talk to, to cancel a transfer?
something is wrong with my exchange rate charge
How does a US resident go about acquiring a new card?
Which currencies do you work with?
Is American Express supported for adding funds?
I can't find my card!  What should I do?
I received an extra charge for using the card. Why?
Can I start an account for my kids?
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
Do you support top ups?