Instruct: Classify the online banking query into its corresponding intent.
Query: Can you make exchanges using the EUR?
What fiat currencies do you allow exchange with?
how does my statement get updated so i know when a refund will reflect on my balance
How do I change my address ?
What was the extra charge for withdrawing money?
Why is there a charge for $1 on my account?
You provide support in what countries?
Why did I get charged a fee on my card?
I need a transfer cancelled.
Why can't I see my refund in my statement?
I didn't receive the correct exchange rate for an item that I bought.
How do I authenticate my top-up?
What steps do I take to unblock my PIN?
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.
I'm seeing a direct debit payment that is not me.
Will the PIN come separately?
Why did I get a fee for getting cash?
What is the process for setting up and account for my child?
I just got my new card.  How can I activate it?
How do I order my card?
An extra fee has been added to my card payment is this correct?
Explain the extra ATM fees.
I didn't make this payment!
Is it normal to see a fee for transferring money?
Why is it I am charged an extra fee when I use the ATM?