Instruct: Classify the online banking query into its corresponding intents.
Query: I don't have my passcode to access the app.
What are the steps for changing my passcode?
Can you tell me why my transfer declined?
I sent a payment, but the person I sent it to says they don't have it
Is my card actually working? It's the first time I tried using it
While abroad, I got cash, and the exchange rate applied is wrong.
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
I am seeing in the App a some cash withdrawal that I did not do
My Identity verification hasn't passed yet is it possible to use my account?
How long will a cash withdrawal be pending?
Are you located in other countries?
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right
Do I need to go to a physical bank to change my PIN?
Is there any cost to change foreign money to local?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
My top up is incomplete.
If I was travelling abroad, would I be able to hold currencies in euros?
I did a transaction to a wrong account!
how much does it cost to add money to my card
I noticed that i got charged extra for using the card.
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?
Why was a payment cancelled on my account?
I was charged more than once for a card payment I made.
Why can't my ID be verified?
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?