Instruct: Classify the online banking query into its corresponding intents.
Query: My top up may have been reverted
I didn't cancel my top-up.
Can I track when my card will be delivered?
What is the exchange looking like?
The virtual card won't work.
How long does it take to verify a person's identity?
I was blocked by using the wrong pin too many times, can you help me?
I think the exchange rate for the cash I withdrew was wrong.
Why can't I take $100 out
Why is there an identify check?
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
I would like to reactivate a card and wondered if that could be done?
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
I am interested in a Visa or Mastercard. Do you offer them?
the exchange rate is wrong from something I got in another country
Is the closest ATM to me within 2 miles?
My transfer hasn't arrived
Can you tell me why I haven't received my new card yet?
I have a transfer waiting.
A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?
Please provide currency exchange rates
I want to terminate my account
Someone hacked into my cards account.
Are your cards available in the EU?
I don't know what pending transaction means.