Instruct: Classify the given online banking query into its corresponding intent.
Query: I just saw a fee on my account. When do these get charged?
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
I didn't make these transactions. Is someone else using my card?
Why did I not get my refund yet?
Is there a charge for getting more cards?
How long do I have  to wait for my transaction to be completed?
I am just waiting for the transaction to be completed.
How do I get this damn virtual card to work?
My phone was stolen! What do I need to do?
why was my payment reverted on the app
Why was my cash withdrawal cancelled at the ATM?
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.
Why was I charged twice for the same thing?
The app reverted my recent payment
How can I change my PIN without going to the bank?
Can you convert to EUR?
there were two of the same charge to my account
Can I exchange currencies usign this app?
Explain the card PIN to me.
Do physical cards cost money?
I was declined when I tried to withdraw cash!
Why won't the ATM let me withdraw money?
My refund has not yet been credited on my statement
Why was I charged for withdrawing cash?
How do I close my account, since I'm dissatisfied?
Will you assess me more fees if I top up with an international card?