Instruct: Classify the given online banking query into its corresponding intents.
Query: What do I need for the identity verification?
why must I prove ID
How can I get a disposable virtual card?
I have been charged for one thing two times.
My card will expire soon, When do I need to order a new one?
What do you charge to top up US cards?
I'm not sure how to provide my identity.
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?
Do you deliver the PIN separately?
Why do I have an unexpected fee on my bill?
What number of times can I top-up?
My top up is incomplete.
What ATMs can I use this card?
Why is my transfer pending?
what is the fee for topping up by card?
Why does my top-up get cancelled?
can you top up your account automatically
I went to look at my top-up and it was canceled, can you tell me why this happend?
I keep trying to make a payment, but it doesn't work.
Which currencies can I use to add money?
I haven't received the PIN yet.
After purchasing an item I noticed the exchange rate was incorrect.
Why would I receive an error that my transfer isn't possible when I've done it before?
Why didn't my friend's transaction arrive yet?
Does it cost to top up my card?
are SWIFT transfers an option?