Instruct: Classify the online banking query into its corresponding intent.
Query: I don't recognize this payment at all!  Help!
I did not do this payment
can i get a card if i live in the US?
Explain the payment that was declined!
How can I order a card?
Please tell me how I verify my identity.
I got an unexpected charge on my transfers. How can I correct this?
Why was my cash withdrawal cancelled at the ATM?
Please provide currency exchange rates
What documentation do you accept for the identity check?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
My top up was rejected. Why?
I didn't enjoy my tutor session and want a refund back. How do I go about doing this?
I'd like to have it delivered on Saturday.  Is that possible?
I really want a physical card. How do I get one?
Why are you charging me fees for using my card?
There is a direct debit transaction that I did not authorize
I need quickly transfer something from China. About how long will it take?
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
Can you delete the account?
Is it possible to purchase more physical cards with my account?
I received a refund, however I cannot see it in my account
What do I need for the identity check?
how should i add money to my card
My top-up is still pending