Instruct: Classify the given online banking query into its corresponding intents.
Query: the exchange rate on my payment was wrong
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
I was charged for getting cash.
What number of transactions can i do with one disposable card?
I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
Is there a reason my cash withdrawal was declined?
What steps do I take to unblock my PIN?
Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??
How do I edit my personal details?
If I exchange currency frequently, can I get a discounted rate?
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?
I'm looking to get an additional card.
If I make a mistake can I cancel the transaction?
How can I top up with a cheque?
Cash I did not get showed up in my account
How can I trade currencies with this app?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
Why isn't my refund shown on my statement?
I could not get my card to work at a shop.
I was checking my statement and my top-up has been reverted
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it
Can I return an item?
Hurry and refund me, I am waiting
Where do I need to go to change my PIN?
Is there an issue with my card payment as it has not gone through.