Instruct: Classify the online banking query into its corresponding intent.
Query: I can't see my refund in my history.
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
What do you need my identity details for?
Why was I charged twice for the same transaction?
Why wasn't my card payment accepted?
What documents do you need to verify my identity?
I made a mistake of transferring, can I cancel my previous transfer?
On my last trip, I received the incorrect exchange rate.
I entered the wrong pin too many times and now I think it's blocked. What do I do?
My exchange rate was wrong for an Item I bought!
My wallet was taken and I see that someone is using my card!   Please help me!
can I use it in any country?
the transfer went through but now it has been pending for quite a while. i need this to go through already
This disposable virtual card is not working.
I have zero dollars in my account. Can I submit additional funds via bank transfer?
Why can't I withdraw cash?
I received my card. How do I link it to the app?
I see a strange payment in my account.
What are the steps that I need to take to activate a new card?
What is this fee showing up in my account for?
what is the correct exchange rate for getting cash
Can I request a card?
Are there charges for using a bank card to top up
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
Why is my physical card not working?