Instruct: Classify the online banking query into its corresponding intents.
Query: Why can't I transfer money to a beneficiary
why can't my beneficiary make transactions?
My card has been lost! help!
Can I go ahead and use my account even though my identify hasn't been verified yet?
I lost my wallet and all my cards were in it.
Are you located in other countries?
Do I get charged for a top up from a European bank?
I don't recognize some transactions.  Is someone else using it?
I don't think I made this payment that is showing up
How do I validate my identity.
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
Who gets support?
Is the identity check part of bank policy?
Why do you keep declining my payment?I tried several times already with this card and it is just not working.
I've tried using my card multiple times and it keeps getting declined.
Explain the payment that was declined!
I have exceeded the number of PIN attempts
Which cards and currencies are supported?
My top up was reverted. Can you help?
I got a new card, how do I link it?
How can I transfer money using my credit card?
I want to get a Visa card
how many virtual cards can i have, i want 8
Can I add money to my card automatically during a trip?
What's the closest place to withdraw money?
My card was used without my permission, what do I do?