Instruct: Classify the given online banking query into its corresponding intent.
Query: My identity is unable to be verified.
What do I have to do to prove my identity?
My app is showing a cash balance that I did not receive.
If I exchange currencies on a regular basis, is there a discount?
How do I go through the identity checks?
Why is top-up verified?
Was there a number to track that I could get?
I used to know my password, but not anymore.
My automatic top-up was unsuccessful
I did a cash deposit to my account but my balance is still the same. What happened?
I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?
I bought something while traveling, and the exchange rate was wrong.
I need a Visa and a Mastercard from you.
Can my password be reset if I do not have it?
When do I set up my card PIN?
What is minimum age for an account?
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
I could not get my card to work at a shop.
I haven't gotten my new card.
I'd like to provide my daughter with a card - could I get an additional card from my account to give her?
How do I find the PIN?
How many countries do you work in?
How can I get a Visa and Mastercard?
What steps do I need to take for the identity checking process?
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
Why do I have to pay extra for using my card?