Instruct: Given an online banking query, find the corresponding intent.
Query: Should my top up still be pending?
Can you tell me why my pop-up is still pending?
I need another card for a member of my family. Is this possible? How soon can I get one?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
There is a transaction showing up several times.
I don't understand why I was charged extra for withdrawing money?
When will you be taking orders for disposable virtual cards?
I want to do a cash deposit to top up. How do I do this?
Can I set the account to auto top-up?
I have money in a foreign account that I want to send to this account.
I need to update my demographics.
Why am I not allowed to add a certain beneficiary?
I just received a new card, where do I go to link it to my account?
I need to close my account.  Your company is terrible!
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
There's a payment with my card that I definitely didn't create. I don't know anyone by that name.
Can I revive a physical card.
I moved, can I edit my personal details?
There was a fee charged when I paid with my card.
How do I perform identity checks?
How long do bank transfers take to clear
I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?
Why didn't my transfer work?
I need to know if you will accept my credit card.
Can you tell me why a cheque deposit isn't showing in my balance?
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.