Instruct: Classify the given online banking query into its corresponding intent.
Query: I don't know how to verify my identity.
What has to be done to verify my identity?
Why is there a fee added to my statement?
Which credit card top-ups do you accept?
The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?
I got charged fees for withdrawing cash!
While getting cash, I was charged a fee.
Why am I being charged extra when I withdrew money?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
Can I change my pin at ATMs?  If so, what ones?
How can I reset my passcode?
How long will it take to urgently transfer something to China?
I need to transfer to my account and cant.
I need my purchase cancelled.
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.
How can I exchange GBP for AUD?
I was charged two times for the same thing.
I got mugged yesterday and they took everything. I can't use the app, so I need some help.
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?
I need to know what charges I will incur for using a European card for top up.
What is the most amount of disposable cards allowable?
I entered the pin incorrectly too many times and now it is blocked. Can you help?
How long will it take for my top up to work? It's still pending
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
Can I open an account for my children?
I bought something in another currency, but the exchange rate was incorrect.