Instruct: Classify the online banking query into its corresponding intents.
Query: Problem with my top up going through
Top-up is loaded into the card and no update.
There's a €1 fee on my statement, why?
Tell me why my transfer is declined.
There is an urgent transfer I need to make from China.  How long will it take to get it processed?
What is the time period for money to be transferred?
How can I receive money from my friend?
Why hasn't my withdrawal shown on my statement?
Can I transfer using SWIFT?
I am from X but am traveling to Y - how do I get currency for Y?
Is there a fee for topping up by charge card?
I couldnt get cash in an ATM
Please tell me how to verify my top up card.
I think I was charged by mistake on my debit statement.
Why have I not gotten my new card?
Is there an age limit to when my child can use these services?
Where's my top up code?
What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.
Are there specific ATM's I can use with this card?
What do I do if I see a cash withdrawal on my account that I don't remember making?
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent
Can you tell me the cost of a transfer?
I need to know where my funds come from.
Do you offer SWIFT transfers?
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
How do I top-up automatically?