Instruct: Classify the given online banking query into its corresponding intent.
Query: The ATM kept my card?
What should I do since my card is trapped in the ATM?
Where is a Mastercard ATM?
Is getting my identity verified required before I can use my account?
How can I exchange to EUR?
A transaction shows duplicate times.
What services can I use to top up?
What is this $1 charge on my account?
What types of top-up methods do you accept?
Can I transfer using SWIFT?
i have a pending top-up
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
When will my account receive the money?
Why was I charged twice for the same thing?
Why would my top up be reverted?
Can I have a tangible form of my virtual card.
Why is the transfer still pending?  Can I do something?
What is the fee for a cash withdrawal?
Will I get a visa or Mastercard?
I have been charged twice for the same transaction.
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
Is it simple to transfer money using my credit card?
Why is there a charged fee for debit or credit card payment?
What should I do if my smart phone is lost or stolen?
Why didn't I get the amount I requested at the ATM?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?