Instruct: Classify the online banking query into its corresponding intent.
Query: Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
I bought something and now I want a refund.
How can I dispute a direct debit charge on my account?
How can you transfer my salary to my correct currency?
Am I able to do a SWIFT transfer with you?
Are cards from the US accepted?
I used my card to top up, but now I don't see the money in my account.
My card stopped working after multiple transactions. Why?
I made a transfer into my account and now I need to cancel it
When the time is right will this automatically replenish my balance?
Why is it saying I have a pending payment?
I see a direct debit transaction that I didn't make.
Tell me about verifying top-up
Why won't my card accept any transactions?
There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.
why hasn't my virtual card arrived?
withdrawal pending meaning?
I think someone is using my card without my permission!
My transfer to a beneficiary did not go through.  Why?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
Where do I order a card?
How did the extra charge on my card come in effect?
The ATM wouldn't allow me to withdraw money
How do I stop fraud to my card?
Do you let me choose between Visa and Mastercard?