Instruct: Classify the online banking query into its corresponding intent.
Query: How can I prove who I am?
What steps do I need to take for the identity checking process?
I could not get the ATM to work
Tell me about verifying top-up
How do I get a new card sent to China?
What is needed to activate my card?
A seller is stating that they haven't received money yet when the money has already deducted from my account.
I am inquiring about a $1 charge on my statement.
How do I know which countries you provide service in?
Why can't I complete my transfer?
Is there a limit for top ups?
Why do I have a strange payment on my statement?
I need someone to assist me with explaining how much I can top-up.
After my card expires what should I do?
How does the exchange rate work on this app?
Just received my replacement card, what steps do i need to take to activate it?
Google Pay isn't working. What is wrong?
What could possibly be the cause of my failed transfer?
I transferred some cash and it didn't arrive
can i get a virtual card
I want to delete my account.
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
My product hasn't arrived even though I ordered it a while ago. I want a refund!
What do I do if the ATM took my card?
I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?