Instruct: Classify the online banking query into its corresponding intents.
Query: I would like open a second card for my daughter, how can you assist me?
I want a backup second card. Is this possible?
Why would a merchant revert a card payment?
How do I switch to a different currency?
my virtual card has not came yet!
I can't get the card itself to work.
Are your cards available in the EU?
What is the age limit?
why does my statement contain an extra fee?
Yikes!  I didn't get the amount of money that I requested.  What do I do now?
How long until I see a cash withdrawal?
I've completely forgot the code to get into the app.
I messed up a transfer and need to reverse it.
How do I go forth with bank transfers for top up accounts?
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
My money disappeared right when I tried to top up
When can I expect my card?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
Why was my account assessed a fee?
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
I can't get my virtual card to work at all
I am yet to receive the money in my account how long will this take?
I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?
I haven't received my card yet, how long does it normally take?
Why have I been charged a fee for transferring money?
what I need to verify my account