Instruct: Given an online banking query, find the corresponding intents.
Query: Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?
I can't see my refund in my history.
How do I get my card PIN?
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
I think I forgot my passcode
When exchanging, how much are the rates?
I don't know where the top-up verification code is.
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.
How long will delivery to the US take?
Please help me set up a new PIN.
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
I received duplicate charges.
How do I use the disposable cards?
where are the transfers originating
There's a payment with my card that I definitely didn't do myself, never seen that name before.
I think I was charged double for something I bought - how long should I wait before reporting this?
I need my card frozen cause it was used without my consent to take money out. It was in an odd place.
Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
What steps do I take to unblock my PIN?
I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!
I am trying to exchange AUD for GBP, how do I do that?
There's a cash withdrawal I am certain I did not make
My card is no longer lost. How do I enter it back into the app?
I am having problems with my physical card.
How can I make my card show up in the app?