Instruct: Classify the given online banking query into its corresponding intents.
Query: Is it possible to change my address?
How do I change my last name?
i have been trying to add money with apple pay but it wont work, why?
I didn't see any reason why my transfer was declined. What gives?
Is top-up possible with Apple Pay?
Can you please assist on my item that needs to be refunded?
I was charged an extra pound.
I thought that transfers are free. Why was I charged an extra fee?
Does it cost anything to transfer money for a top-up?
Can you tell my why my funds transfer did not work properly?
When should I expect my card to arrive?
Can I obtained a Visa Card
Can you help me retrieve my card?
Is there a reason why top-up needs verifying?
Help me unblock my account.  I entered the PIN wrong too many times.
Why are my purchases from this morning still pending?
Why hasn't my transaction completed?
I tried to pay with my card and it didn't work
Please help me find my top-up verification code
Where is my money transfer?
Where can I get my currencies exchanged?
Why do I have duplicate transactions for one purchase?
Please help me.  My disposable virtual card won't work right.
I have a payment that I didn't make.
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.