Instruct: Classify the given online banking query into its corresponding intents.
Query: There is an extra 1£ charge on my app. Why did you charge me extra?
Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?
Where do I get a virtual card?
How can my friends top up my account?
Why are my transfers getting declined?
I want some extra physical cards.
how to get a new card in china
Why has my top-up been denied?
How do I link an existing card?
One of my card payments has reverted
if im not using my account should i close it or just let it sit
Will I be charged an extra fee if I need to exchange currency?
I an not sure but it looks as if a card payment I made was cancelled.
Your foreign exchange rate is wrong.
Why is my last transfer pending?
What currencies do you accept for adding money?
Are you aware of any charges for receiving money?
There is an urgent transfer I need to make from China.  How long will it take to get it processed?
I completed a transfer within the UK two days ago, but it is still not showing received.  I have verified the account number is correct already.  Is there anything else I need to do or is there a problem?
There is no way for me to prove my identity.
A card payment on my account is shown as pending.
What is the age requirement?
I goofed up and used the wrong account.  Please help.
Is there any way to cancel my transfer
I made a cash withdraw and it shows up as pending why is that?
My card is stuck in the ATM?