Instruct: Given an online banking query, find the corresponding intent.
Query: Hi! What documents can I use to verify my identity?
What am I going to need in order to verify my identity?
I shouldn't have been charged but I see a fee, why?
Can I receive my card anywhere?
The transfer I tried to make failed.
I would like to know how exchange rates are calculated when transferring funds.
What currencies and methods can i use to top up my account?
lost my phone, what is account security?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.
What I topped up was reverted by the app.
Are there any discounts for frequent currency exchanges?
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
Why was I unable to complete my transfer?
What about a auto top-up?
I think that someone may be using my card, but I'm not sure,.
Why is my card payment pending?
What is my password?
Why was there a transfer fee on my account?
My plans may change so I may need to change from GBP to AUD.
There's an error in regards to the exchange rate for an item I bought.
where do you have locations at
Can I get money out of any machine?
How can I change my account details?
Am I able to use Apple Pay?
I just saw a fee on my account. When do these get charged?