Instruct: Classify the given online banking query into its corresponding intents.
Query: I have some transactions on my account I did not make. Can you cancel my card and prevent further use.
Someone must have found my card details as I don't recognize these transactions.
I need my refund as soon as possible. What else do I have to do?
Can you tell me why the card payment came back?
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.
My balance was not updated with my checque or cash deposit.
Can I use visa or mastercard with your service
I refuse to verify my identity.
what are you going to use my identification details for?
I'm not sure what to do about the PIN, because I don't have one yet.
I went to do a transfer and it was declined.
When will a transfer from the US post?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
What is the highest amount I can top-up?
i accidentally entered in my retailers information, what should i do next
I don't recognize what this payment on my statement would be for.
What are the restrictions on auto top-up?
How is an exchange rate calculated?
Tell me your opinion on the exchange rate.
Please tell me how I can receive a physical card
How do I request a disposable virtual card?
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
What are the steps for my friend to send me money?
My top-up is still pending
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?