Instruct: Classify the online banking query into its corresponding intent.
Query: My refund has not yet been credited on my statement
i need a refund from you because the merchant is refusing, can you do that?
How can I know where did my funds come from?
How long will it take to receive my money from my transfer transaction?
The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.
How do the foreign exchange rates work?
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
My cards were stolen
How do I know if my top up worked?
Was there a way for me to get tracking for that?
I got a €1 extra fee in my statement
So much time has gone by, the pending status shouldn't still be there shouldn't it?
Am I charged for receiving money?
Can I order a new card to China?
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
I received a fee I should not have.
What do I do if I have been charged twice?
I bought something in another country but the exchange rate is wrong
For some reason, I'm unable to transfer funds.
I was charged a fee for a transfer. Where did it come from?
Why did I get a fee from the ATM?
Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.
How do I get my card PIN?
I would like to know how much I can top-up.
I need to know why a money transfer is available.
My top-up was declined