Instruct: Classify the given online banking query into its corresponding intents.
Query: Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
Why does it show that my transfer is still pending?
I keep being asked to verify my identity. Is this normal?
i didnt put that money in my account
My cash withdrawal was short.
Why did my exchange rate change?
Where is my card PIN?
My card expires soon
Where do I go to edit my personal details on my account?
I have a cash withdrawal that says it's pending, why?
how do i get a pin for my card
Why has my top up been cancelled
I have to verify my source of funds.
I need assistance with activating my new card.
What is the process to create a disposable virtual card?
Why did using an ATM cause me to be charged an additional fee?
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
Can you tell me why I haven't received my new card yet?
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!
I found my card that I thought I had lost, I need to reactive it, please help.
Is American Express supported for adding funds?
The ATM sucked my card in.
Why did you charge me extra?
is the a reason why my transfer has failed?
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
I notice that I have a card payment that's been cancelled.