Instruct: Classify the online banking query into its corresponding intents.
Query: I tried to top up, but the funds show up as pending. I thought it was instant?
How long does it take for a top up to be approved?
Am I able to get this shipped to China?
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
Do you have a children account available?
Why is my app showing me taking money that I did not take out?
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
Tell me why my card payment was declined.
Why is there a fee added to my statement?
I am not satisfied with your service.  Close my account.
when will the balance on my account change form a transfer
My automatic top-up was unsuccessful
Balance is not up to date.
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
What is the cost for currency exchanges?
How do I order my card?
I can't find my card!  What should I do?
Do you have a list of businesses that accept this card?
Are there any restrictions on where I use this card?
How are the exchange rates determined?
There is a payment that has not processed.
My recipient hasn't received the money
Why would there be an extra charge on my app?
My PIN has been blocked, what should I do?
My card didn't work at the ATM in Notting Hill.  Is my card working?
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?