Instruct: Classify the given online banking query into its corresponding intents.
Query: There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?
I can't use the app because I got mugged yesterday and they took everything. I need some help.
Why can't I top up by cheque?
Why is my transfer pending when I already made it?
Do you allow exchanges of EUR?
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
My bill shows the same charge more than once
Show me how to link the new card,
What places accept my card?
Could I get a MasterCard and Visa from you?
Why has my transfer been declined?
What do I do with my "decline" message on a transfer?
Please help me change my PIN.
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.
can i get a virtual card
What is the handling fee for transfer?
In my statement, I got a €1 extra fee.
Someone made a mistake on my money transfer because I was charged extra fees.
I can't remember what my password is
I don't like the services, please close my account
How do I get another card
Would it be possible for me to get a second card?
i would like to dispute a direct debit payment
What are the rules for a top-up?
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?