Instruct: Classify the online banking query into its corresponding intents.
Query: I am reluctant to use ATMs international because I don't get an accurate exchange rate
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
IS there a fee to exchange currency?
The app failed to verify my id.
What do you require for identity verification?
Can exchanged be made to EUR?
I have a top up card. Where is the verification code?
My transfer is still pending
I see I was charged $1 for a transaction.
If I need to transfer something quick from China, how long does that take?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
Can I use my virtual card for recurring monthly payments?
I want to deactivate my account.
Transfer was declined, could not complete request.
What's the reason for needing to verify my identity?
I want to take some funds from my other bank account and add them to this one.
Can you explain more about why should I verify my identity?
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
I was charged twice.
If I can, I would like to get both Mastercard and Visa from you.
Can someone please tell me how much I can top-up?
how do I ask for a physical card?
I need to deposit money to my account
What is the auto top-up limit?
Why has my payment been reversed?
There is a payment on my card that I do not recognize.