Instruct: Classify the online banking query into its corresponding intents.
Query: My cash withdrawl has the wrong rate of exchange.
I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
Why didn't I receive the correct exchange rate for an item that I purchased?
Why is their a charge pending on my card still?
How can I change my PIN without going to the bank?
What is taking so long with my top up?
My phone is missing or stolen.
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Am I able to use my American Express to add money to my account balance?
Why is there a fee associated with card use?
My card is stolen.  Help!
How do I use a cheque to top up?
I have an unauthorized direct debit on my account
My funds are not transferring to my bank. Why is this not working?
Why has my card been declined?
My app shows a direct debit that isn't mine.
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
I do not need GBP, I need AUD, how do I convert it?
Someone might be using my card.  What should I do?
Why did a transaction I made charge me $1?
I do not have my pin yet
What should I do if I see a withdrawal is pending?
Where do I find our how to get a physical card?
I am waiting on this refund, hurry up.
Why would you decline my card?