Instruct: Classify the online banking query into its corresponding intents.
Query: There is a payment in the app that I did not approve
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
Why did my payment go back to my account when I bought something?
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
When will my deposit post to my account?
What documents are required for proof of identity?
Is there a way to revert a transaction?
How do I go through the identity checks?
I am required to make several disposable cards every day.
Someone is making transactions on my account, I think they took my card information.
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
Why do you need so much information about my identity?
Why couldn't I make a withdrawal from the ATM?
I want to terminate my account
Why did the cash deposit not show up in my account?
Why am I being charged a hidden fee?
I made a transfer but my balance hasn't been updated
My PIN is locked, how do I unlock it?
My order needs to be canceled.
Are there restrictions on disposable virtual cards?
what currencies can i exchange between on your app?
what countries can i use my card in
How often am I able to top-up?
My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?