Instruct: Classify the online banking query into its corresponding intents.
Query: Do you have a children account available?
Is there a possibility to open an account for my sons and daughters?
Can you explain the transfer fee that I was charged?
I requested money from the ATM and it didn't give me as much as I requested.
I would like to know what your exchange rates are.
Is top-up possible with Apple Pay?
I didn't know I was going to get charged to use my card.
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
I attempted to top up using my card, but now the money just disappeared?
There is a payment showing as pending and hasn't posted for a few days.  When will it post?
How do I update my address?
How do I receive more physical cards
Can I top up using my apple watch?
If I bought something I didn't like, can I get a refund?
There is a potentially fraudulent direct debit on my account.
I was charged a fee when buying stuff with my card.
How do I get refills to my card when I'm traveling?
I require verification for my source of funds.
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
Is something wrong with my account, my balance didn't change after I transferred some money
I would like to have a physical card to carry around and use. How can I get one?
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
can I have multiple currencies?
I am being charged a pound out of nowhere. What is this?
How long will this transfer from europe take?
Who can I speak with regarding a lost card?