Instruct: Classify the online banking query into its corresponding intent.
Query: It says "pending payment?" Why is it saying this?
Why is my card payment still pending?
I need this item refunded
I was charged twice, when I didn't purchase anything twice.
Currently my card is broken.
How do I order a new card when my old one is ready to expire?
My card expires next week. How do I get a new one?
How do I go forth on transferring a sum of money from one account to another?
How do I change my pin while traveling?
I topped up but my money is not showing. Why is that?
I need a number of disposable cards everyday.
I thought that transfers are free. Why was I charged an extra fee?
Can I pick a new PIN?
After depositing a cheque my balance did not change.
Explain the payment that was declined!
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
is there a way to see where funds come from
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund
What do you need my identity details for?
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?
I was unable to transfer to another account.
Please explain why my top-up didn't go through.
Do you accept Visa or Mastercard?
How long will it take the money to appear in my account?
I checked my statement and saw a charge of one pound, where is this charge coming from?
i tried to do a transfer to an account but it didn't work