Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do the top-ups need to be verified?
Verify top-up card help?
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?
Is there a discount for multiple currency exchanges?
What is the function of the disposable cards?
I haven't gotten my new card.
What do I do if my smart phone was stolen?
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
Does it cost me to add cash?
I got less cash than what I specified at the ATM.
Are refunds allowed for certain items.
Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.
My payment is taking a long time to go through.
What are you exchange rates?
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
I visited the ATM but got less money than what I requested. Why?
Is it possible to top up by card?
why is there a service fee on my statement?
How can I exchange currencies with this app?
Can my 8 year old grandson open an account at the bank?
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
Problem verifying my account
What is needed to activate my card?
If I am not in the country and I need to change my PIN, how can this be done?
I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?