Instruct: Classify the given online banking query into its corresponding intents.
Query: I can't get the top-up to work! What's going on here.
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
How come I can't put money in my top up account?
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
How do I reactivate a card I thought I lost?
I think my phone was stolen. What can I do?
Is it possible to get a refund?
After I make a payment, how long will it be before it transitions from "pending" to complete?
I need my card to be delivered fast
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
Why have I been charged a fee for card payment?
I'd like to apply for a Visa Card.
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
Can I update my details?
I made a check and cash deposit that wasn't credited to my account.
Can I convert currency with the app?
I transferred some money but the balance stayed the same.
How can I move money from my account at a different bank to the account I have at this bank.
What credit cards do you carry
Will you tell me how to exchange USD for GBP in the app?
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
How long will it take for my top up to work? It's still pending
The money has not yet been placed in recipients account.
The ATM will not let me get cash, WHY?
How do I close my account, since I'm dissatisfied?
How long does a top-up take to go through?