Instruct: Classify the given online banking query into its corresponding intent.
Query: WHAT IS THE REASON FOR THAT
For a week now, I have tried to use my card and it is still not working.
Why is my last cheque deposit taking so long?
Are there any fiat currencies that you will not work with?
Why hasn't a transaction I did to my friend arrived yet?
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.
Can I use my card while on vacation overseas?
Can you tell me what cards and currencies you support?
Editing my personal details
Transfer isn't working?
My payment has been declined several times.  Can you help me?
I made a bank transfer and the balance hasn't updated yet.
Why is your exchange rate so bad?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?
Payment I did not make.
when will my transfer arrive
Can you tell me what i need for the identity check?
Can I update my details?
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
I made a payment with my card that was cancelled?
I was charged and shouldn't have been charged when using my card!
What is this extra fee?
why must I prove ID
Why is there an extra fee charged?
I could not get the top-up to go through