Instruct: Classify the given online banking query into its corresponding intent.
Query: Why did my transfer not work, it says it was declined?
why did i get declined transfer
Problems with my top up
When I was traveling abroad, the exchange rate was applied wrong.
Can you tell me why my card payment was cancelled?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Is my PIN the same thing as my passcode?
I'm not sure how to provide my identity.
Can I change my pin at ATMs?  If so, what ones?
Can someone assist me with activating my card?
Where can I use my Mastercard?
I can't use my virtual disposable card
What's the earliest time to receive my card?
It seems like my card payment didn't work.
What can I do if my passcode won't work?
My phone is lost I don't want someone to use my account, what can I do?
I've been trying to do a transfer multiple times and have failed? Is the system down?
What is the max I can top up?
how do i setup my apple pay
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
How many days to deliver to a US customer?
What do I do?  The ATM took my card!
Can you close my account please?
I have an unauthorized charge.
why have i not got my new card?
Why am I charged an extra fee on my card?