Instruct: Classify the online banking query into its corresponding intent.
Query: Why are my transfers and purchases keep getting declined?
My recent transfer didn't go through - why not?
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.
Can you tell me why my transfer is failing and help resolve?
I am inquiring about a $1 charge on my statement.
I have been waiting for my top-up to complete and it still hasn't gone through.
I made an online purchase and the order has not shown up. Give me my money back.
My card has an issue, the payment has been deferred.
Please help me.  I don't know my code to get into the app.
Will you accept my credit card?
Are cheques accepted for a top up?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
Where can I find out where my funds came from?
Why did using an ATM cause me to be charged an additional fee?
Can I track history on funds?
I exchanged cash when traveling and the rate was incorrect.
I made a cash withdraw and it shows up as pending why is that?
I can't find the top-up card verification code.
I want to know about your refund policy.
Can friends send me money?
Do I need to do anything? My phone was stolen yesterday.
How simple is it to transfer money into my account?
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
What's the expected wait time to recieve my new card?
I would like to top up my account with a bank transfer, is that allowed?
What does my daughter need to open an account?