Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged for the same thing twice
I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.
Someone besides me might be using my card.
What is the verification process used for?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
What's the procedure for getting a card?
The app shows Direct Debit payments that I didn't make
Help, your app is showing a larger WD than I actually did earlier at an ATM.
which identity details are required
Please cancel my last transaction.
My phone was left behind.  Can I still use my card?
Can I use my card to withdraw from my account?
I need a disposable virtual card. Please tell me how to order one.
Why is my transfer taking so long to complete?
My card expires very soon.  What is the cost and delivery time to get a new one?
Why can't I transfer money to a beneficiery?
Is there any way to know how the transaction got on my account?
Why is the pending status on my cash withdrawal taking so long?
My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
I was declined when trying to withdrawal cash!
I need an ATM right now!
The exchange rate from my card payment isn't right.
What locations can I get money from?
Why did my credit card get declined for top up?
Do you support other currencies?
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.