Instruct: Classify the given online banking query into its corresponding intent.
Query: I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
I got notified that my top up has been reverted. Why?
is it ok if i use both visa and mastercard
Where can I find the verification code for the top up card?
I have been charged an extra pound!
I was not able to use the ATM to get cash
I was supposed to receive my new card by now, but it hasn't came in.
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.
How come a fee was charged when I tranferred money
There is a record of payment I never submitted on the app.
Will I be charged to top off my account?
How come there is a $1 extra charge on my statement?
I can't get my virtual card to work.
Is it possible that my card payment was reverted?
What is the charge for paying with my card?
What should I do to top up using my Apple Watch?
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
Can I get a refund on an item?
where is this money from
I noticed a different charge while I was taking my money out.
Why am I charged a fee when using my debit or credit card?
Is there any amount in which I would get cut off from topping up?
Can you tell me where to find my top-up verification code?
What kind of costs are involved for exchanging currency?
How long does it take for my top up to clear?
My phone got stolen, how can I use the app?