Instruct: Classify the online banking query into its corresponding intents.
Query: Why did you charge me extra when I withdrew cash?
I am inquiring about why there was an extra fee charged when I used an ATM.
Money was transferred to me and I am unable to see it
Are there charges for using a bank card to top up
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
Please help me set up a new PIN.
There is a transfer not showing on my account.
I seem to have lost my card.
Why is there an uknown charge showing on my account?
I made a transfer but my balance hasn't been updated
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
how much is the fee for topping by card
A card has been sent to me, how do I track it?
What if I want to add a card I already have to the app?
Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?
The app is having trouble verifying my identity.
How do I go forth on holding money in multiple currencies?
Why are my transfers and purchases keep getting declined?
can I link a card of yours I already have?
Do you accept Mastercard?
I was charged twice, when I didn't purchase anything twice.
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
How can I top up my account and which currency can I use?
I'm looking to get an additional card.
What can I do if I lost my card?
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?