Instruct: Classify the online banking query into its corresponding intent.
Query: What is the status of my top up?
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
When will my top up process?
what is the fee for topping up by card?
What should I do after I've moved and need to update my personal details?
Do you let me choose between Visa and Mastercard?
Am I able to open an account for my children?
I sent money to someone but they haven't gotten it, what's going on?
I have a fee listed for a transfer.
My top up says it is still pending
Help!  What should I do?  My phone was stolen yesterday.
the exchange rate I got for cash was wrong
Can i make transactions before identity verification?
Why is my payment still pending?
Please tell me how to edit my personal details.
Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.
I don't understanfd how to top up
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?
I used my card to get cash then I was charged a fee that I shouldn't have been charged.
I need to know what foreign exchange rate I can get.
I did a transaction to a wrong account!
I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?
The money that I have transferred hasn't arrived yet.
What is the proper way to activate a card?
I had to pay one pound more than the set price!