Instruct: Given an online banking query, find the corresponding intent.
Query: Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
I was double-charged for a transaction
my friend has not got the money I sent last week.
My money I had was gone and I could not get gas!
I will not be able to verify my identity.
Can I return an item?
What do I do when a charge has been made that I did not make?
It seems that the rate I got is incorrect.
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?
Is it free to exchange currency?
do you have a fee for receiving a SEPA transfer?
Whats the process of tranfering money into an account?
why has a transaction to a friend been delayed?
Where did this extra €1 fee on my statement come from?
What is the purpose of requiring my identification?
Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.
Can you explain to me the way to verify my top up has gone through?
Why was my transfer request decline?
Why is there an additional fee showing on the statement I received?
I don't see my top up in my wallet.
Why did I get charged a fee on my card?
How do I change my AUD into GBP?
There is a payment in the app that I did not approve
can you tell me where to find the top-up verification code?
How can I find out the source of my available cash?
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?