Instruct: Classify the given online banking query into its corresponding intents.
Query: Why would you decline my card?
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
How long does it take to activate the card, as it does not look like its working?
I'm still waiting on my identity verification.
Do I need to speak to a representative to change my pin?
I was charged a fee when buying stuff with my card.
Why was I not able to get cash from the ATM?
Am I allowed to carry an additional card?
What kind of money can I hold?
Where is the top-up verification code located?
Do you let me choose between Visa and Mastercard?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
For the identity verification, what do you need?
What do you do to transfer money to my account?
Please help me.  I am still waiting on a refund.
I need to make multiple disposable cards in a day.
What is the fee for a cash withdrawal?
Why did my transfer to a beneficiary fail?
What documentation do you accept for the identity check?
Where did this extra €1 fee on my statement come from?
Which countries does your service work in?
I received the wrong exchange rate for an item i bought.
I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?
I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?
Which currencies do you accept for adding money?