Instruct: Classify the online banking query into its corresponding intent.
Query: Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
Why have I been charged a fee for transferring money?
What is the process for setting up and account for my child?
Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?
Hi, I have done a topup, but my money was reverted. Please look into this issue.
My top is still pending.
How do I set up my card PIN?
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
My card was refused
Why was my card payment reversed?
What should I do if my card payment was cancelled?
I would like to cancel my order.
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?
I'm having trouble proving my identity
I need to change my home address.
How long does it take to prove my identity?
what are your exchange rates at?
My card is missing.  Please help.
Why are my withdrawals suddenly being declined?
What should I do?  I topped off but the app reversed  it.
Is there a cash withdrawal fee? Because I just got charged?
Will you help me unblock my pin after putting in the wrong pin too many times?
They said I would get a refund but I don't see it on my statement.
I have a disposable card, how many transactions can I make?