Instruct: Classify the given online banking query into its corresponding intents.
Query: Why isn't this accepting my identity?
What proof do you need for my identification?
Am I charged if I make a top-up?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
Is it possible to do auto top up?
I want to top up by card, what do you support?
Please tell me what the exchange fee is.
Can I receive my card anywhere?
Can i receive transfers from my employer this way?
My card is due to expire
I would like to know the countries you are offer services in?
How do I shut down my account and get out of this company?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.
They said I would get a refund but I don't see it on my statement.
I tried transferring to an account but it won't let me.
I prefer Visa, can I get that instead?
I want to revert a transaction I did
I would like help to revert a transaction I did this morning
Where can I find the top up verification code?
On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.
I wanted $100 but only got $20
Do I need to convert my currency from GBP before transferring?
Transferred to account is not successful, help please?
What is my money worth in other countries?
I think someone else is using my card.
Where do you export the cards to?