Instruct: Classify the given online banking query into its corresponding intent.
Query: I lost my phone! Will my card still work?
My phone was taken yesterday, is there something that I need to do?
Are there still fees for european top-ups?
Can I top-up any amount?
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
An extra fee of €1 was in my statement
I don't know what pending transaction means.
I cannot view the refunded amount in my account.
I returned an item but don't see it on my account?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
i need to top up by card.
I am not happy with your service and request that my account be terminated!
How can I order my card?
The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?
I haven't received my virtual card yet!!
What countries can I use your services?
Do you accept cash?
What on earth is up with the exchange rate! This should have been a much higher amount of cash
I was overcharged an additional pound.
How do I verify my identity online
My top up is not working
What's up with verifying top-ups?
Why isn't my pending transfer finished?
I have a new card and need to activate it
There's a payment with my card that I didn't perform. I don't know that name shown.
The exchange rate for foreign ATM currency is wrong.