Instruct: Given an online banking query, find the corresponding intents.
Query: I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
the exchange rate I got for cash was wrong
Explain to me why a transfer would be declined.
Do you need my birthdate?
Why is my balance the same after a transfer?
Help! In the app there is a payment that I don't remember.
Please help my find out why there is an odd direct debit in my records.
Where is my virtual card located?
Can you  tell me how to get AUD not GBP?
What do I do?  My card is broken.
Do you give refunds?
I don't recognize some transactions.  Is someone else using it?
Do you offer SWIFT transfers?
At what cash machines can I change my PIN?
Are there steps to see where my funds come from?
Am I allowed to hold money in multiple currencies?
Change of location, need to change details
Will my transfer be done soon?
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
Can you tell me what i steps i should take since my card was stolen?
I don't think I was supposed to be charged so much.
So much time has gone by, the pending status shouldn't still be there shouldn't it?
Why am I still waiting for my refund
What is the fee for a cash withdrawal?
My card is about to expire.  How do I get a new card?
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?