Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I add a card to back into the app?
My new card isn't in my app, how do I get it in there?
Am I able to get a refund for a purchase?
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
Someone stole my card!
What are the steps to finishing up with this account?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
I think the rate that was applied to my purchase using foreign currency is wrong. Help!
The ATM didn't give me the full requested amount
I got notified that my top up has been reverted. Why?
Why has my card declined
I placed a cheque but the funds aren't there
Why was I charged a fee for withdrawing money?
A payment in my account was made by someone I don't know
Why did withdrawing money cost me extra?
I believe my card has been compromised as there are funds showing that I did not receive.
How do I get a new card sent to China?
How is top-up verified?
The exchange rate used on your app is really bad. I'm considering closing my account because of it.
Can you please explain to me why there is an extra €1 fee in my statement?
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
Is there a way I can have a mastercard?
can I be charged for topping up by card
how many transactions can go on a disposable card?
I lost my card. Can you help me?