Instruct: Classify the online banking query into its corresponding intent.
Query: The refund on my account hasn't shown up
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?
I can't get my actual card to work
I would like open a second card for my daughter, how can you assist me?
I got an cancellation error when I was topping up.
where is my new card?
Why hasn't my account updated to reflect my current balance?
Changing my PIN
When will I get my card shipped to me?
What kind of costs are involved for exchanging currency?
I'd prefer to use my American Express when putting funds into my account.
I refuse to verify my identity.
How to modify my details.
Tell me how to setup a new PIN.
My statement shows different transaction times.
Can I mail in a check to top up?
Do you have info about the card on delivery?
Will I get extra charges?
I am still awaiting the money I put into my account this morning.
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?
Can you tell me about why the account I have was charged an extra 1$
I must make several disposable cards every day.
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.
Can I top-up my google pay?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
I am not satisfied with your company.  Close my account.