Instruct: Classify the given online banking query into its corresponding intent.
Query: I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
Do you have any card fees if I want to add money using an international card?
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
There is a record of payment I never submitted on the app.
I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
How long does a payment show as pending before i should worry about it?
One of my transactions needs to be canceled.
My wallet was stolen and all my credit cards were in there.  HELP?!!?
Why was my account assessed a fee for an ATM transaction?
What do I do if I still have not received my new card?
How can I change USD to GBP?
I need to cancel a purchase that I made the other day.
The ATM will not let me get cash, WHY?
My phone is at the hotel.  How can I use the app?
I am inquiring about a $1 charge on my statement.
Does this app allow currencies to be exchanged?
Hey, I have my card, how do I get it to show in the app?
What should I do about a direct debit that I did not set up?
Is a SWIFT transfer acceptable?
Why hasn't the transaction I did to my friend arrive yet?
What do I do if someone used my card without my permission?
I am still waiting for a the cash I deposited this morning
My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.
I would like to activate my card what do I need to do?
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.