Instruct: Classify the online banking query into its corresponding intent.
Query: I believe my card payment has reverted
Is it possible that my card payment was reverted?
You've incorrectly calculated the exchange rate for my cash withdrawal
left my phone at hotel, cant use app
How long does it take for a refund to appear?
What went wrong with my transfer?
Is it possible to hold money in different currencies?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
I could not get money from an ATM
I transferred money and it didn't get there.
Why was my transaction not approved?
My card has been found. Is there any way for me to put it back into the app?
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.
What do I do if I can't access my passcode?
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
my top up isnt there yet where do i find it
Am I charged more for using the ATM?
My card has an expiration date, will you send a new one automatically?
Can anyone else top-up for me?
I have just read my statement and there is a payment I don't recognise.
I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.
Do you accept any card and currency?
What currencies can my account be in?
My password doesn't work.