Instruct: Classify the given online banking query into its corresponding intent.
Query: What do I need for the verification check?
Can you tell me what I need to do for the identity check process?
how long does it take for a transfer to arrive
What should I do if my passcode won't work?
How do I delete my account? I am dissatisfied with the service.
My card data has been exposed.
There's an error in regards to the exchange rate for an item I bought.
I've transferred money into my account but the balance is the same
Can I order a second card?
How do you exchange currencies
I received the wrong amount of cash back
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?
There are charges on my card that I haven't purchased.
I did not charge my account for that transaction.  That's an error.
The exchange rate was messed up from the ATM
I could not use my card in a store.
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
How long does it take for money to reach my account?
Why did the ATM eat my card?
Why do you keep declining my payment?I tried several times with this card and it is just not working.
Will I get a visa or Mastercard?
What can I do with a disposable virtual card?
My ATM withdrawal was declined.
What do I do if I lost my phone?
Will you guys charge me for topping up by transfer?
Why was I charged a fee to transfer money?