Instruct: Classify the given online banking query into its corresponding intents.
Query: I want to have an item refunded can I do that?
Please could you give me a refund
A strange card payment, I do not recognize it.
Do you have an option for auto top up?
How do I activate my card, so that I can start using it?
Can someone assist me with explaining how I can unblock my pin?
My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.
On what do you base your exchange rates?
When will I receive the card?
I tried withdrawing money in another country and the exchange rate was wrong.
Can someone help with my passcode?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.
My statement shows and extra 1$ that was charged to it and I would like to know why.
what do i need to have with me to activate card
Can I set it up to add money every few days automatically while I am traveling?
I have been waiting for my top-up to complete and it still hasn't gone through.
What currency is acceptable for a top up?
After my card expires what should I do?
Can I get a new card even though I am in China?
Is there a limit on disposable cards?
The wrong account was used during a transaction.
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
Why do the top-ups need to be verified?
There was a charge applied when I used my card.
Problem verifying my account
Am I able to get this shipped to China?