Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do I need to verify the top-up?
I don't see the verification code for my card transfer.
It looks like someone besides me ordered something with my card, what should I do?
Someone used my card without my permission.
I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?
There is a debit paymet that I don't recognize.
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
Why hasn't my transaction arrived?
I think my card is broke?
Is it possible to get a physical card?
I hope to get a Visa card
I'd prefer a Mastercard.
I bought something abroad and the exchange rate applied is wrong
Why was a payment cancelled on my account?
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
I believe my card has been compromised as there are funds showing that I did not receive.
Why do you need me to verify who I am?
Can I return an item?
what cards and currencies are accepted?
How do I transfer money from one bank account to another?
Why hasn't my refund appeared on my statement?
went somewhere else, need to change details
My money disappeared right when I tried to top up
I can't seem to figure out why my transfers are getting declined.
My recent transfer didn't go through - why not?