Instruct: Given an online banking query, find the corresponding intents.
Query: Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
Why are all my card payments being declined?
My phone was left at a hotel and I can't access the app.
I have duplicated transactions on my statement
I see my transfer was declined.
What happened to my top-up? I think it was cancelled.
i did not get any money but still was charged
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.
How much would I be charged for a transfer?
What needs to be provided for identity verification?
My transaction is on the wrong account.
Why does it matter that I prove my identity?
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.
What fiat currencies are used for exchange?
Why hasn't my top-up finished pending yet?
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
Can I see where my money came from?
Do you hold money and if so, what currencies do you accept?
I want to know about your refund policy.
There is a transfer not showing on my account.
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
How do I replace a card that's going to expire?
Where can i find the virtual card?
Why did my credit card get declined for top up?
Why was I charged $1 in a transaction?