Instruct: Given an online banking query, find the corresponding intents.
Query: Can you tell me why my transfer is failing and help resolve?
I tried to make a transfer and it didn't work.
Why do I see extra charges for withdrawing my money?
Why is a transaction still pending?
Am I allowed to change my PIN anywhere?
I was overcharged a pound.
Can you tell me if I can hold money in several currencies?
A payment on my statement is wrong.
My first choice would be Mastercard.
I made an online purchase and the order has not shown up. Give me my money back.
For what reason can I not transfer money to a beneficiary?
How do I exchange currencies using the app?
My payment has been returned.
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
I want a new card
What do I do to verify a top-up?
My top-up does not seem to have worked, what  went wrong?
I am locked out from entering my pin.
How do I cancel a transfer?
I just noticed my transfer was declined and I don't know why. Can you help me?
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
I need Australian dollars instead of UK currency.
Why do I get a fee every time I transfer?
My payment has been declined!! What's going on, I thought everything was alright and working well?
There is a strange payment on my card and I don't know what to do.
I don't think I was supposed to be charged so much.