Instruct: Classify the online banking query into its corresponding intent.
Query: What steps are taken to transfer money into my account?
How can I transfer some money into a foreign account?
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
How fast can I transfer something from China?
You shorted me money when I tried to make a withdrawal.
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
How long do transfers take to go though
After depositing a cheque my balance did not change.
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Why haven't I seen the cash from the cheque I deposited yet?
I withdraw money abroad but I didn't get the right amount.
What should I do if I see an unauthorized withdrawal on my statement?
how do i see what i transferred
I need to cancel a transfer I made.
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
Is there a  way to  get around fees
Do you know how I can verify that I did a top-up to my card?
How can I tell if my top-up has been cancelled?
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
Although I transferred some money, it has not as of yet, arrived.
My payment was cancelled
I'd like to open an account for my children. How can I do that?
What do I need to do to exchange my money?
Should I order a new card before I freeze my original one?
What are the fees associated with top up via transfer?
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?