Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do you require identification documents
Do you need to know my first and last name?
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
What should I do if I have used all of my PIN tries?
Why can't I see a transfer to my account?
How can I replace an expired card?
I have a new card and I need to activate it.
Why is a transfer I did recently still processing?
Why is there a fee for using my card?
What are my options for topping up, automatic and/or manual?
What fiat currencies do you support?
DO I have to be 18 to open an account?
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
Am I able to modify my account details?
When will my money be in my account?
Why was an extra charge added when I used my card?
I tried my PIN too many times
Who gets support?
How do I report a cash withdrawal that wasn't me?
I got less money than I asked for.
how long will it take for my transfer to stop pending
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
Who can request disposable cards?
Why was I charged a fee for my card payment?
I could not get the top-up to go through
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?