Instruct: Classify the online banking query into its corresponding intents.
Query: How do I go through the identity checks?
What all is needed for the identity verification?
Please tell me why I am having problems transferring to a beneficiary.
How long is delivery to the US?
Which foreign currencies do you accept for adding money?
I didn't get all the cash I asked for
Is there a way to verify a card top-up?
I used my card to top up, but the money is not there!
Do I need to pay extra for exchanging currencies?
Why is it failing to top-up?
What are the restrictions on auto top-up?
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
What is the max amount of disposable cards I'm allowed.
What other currencies are available to change to?
What is wrong with my top-up?
What is your opinion on the exchange rate?
My card hasn't arrived.
Why couldn't I make a withdrawal from the ATM?
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
I would like a virtual card...how do I get one?
My card payment had the wrong exchange rate
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
Why was I charged for getting cash?
Can I request a card?
There is a direct debit patentp that I haven't authorized.
I am in the EU. Can I get one of your cards?