Instruct: Classify the online banking query into its corresponding intent.
Query: I need to refund my item, can you please help?
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
Where do you deliver cards to?
do i have to talk to someone to close an account or can i in the app
With my new card, how may I activate it?
Why is my PIN blocked?
How do I replace my card before it expires next month?
Why does it show that my transfer is still pending?
My card was working but now it doesn't.
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
When will I get my card shipped to me?
What is the basis of your exchange rates?
I would like to move money from one account to another to top off my account. Can you explain how I can do that?
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
I have an emergency and lost my phone.  I need help accessing my account.
Do cash withdrawals cost anything?
I got a cheque that I want to top up with?
tell me why I was charged more with my card?
I see a direct debit payment on my statement that wasn't me
I sent payment with EU transfer and they still haven't received it. How long does it take?
I want to reactivate my card, I found it after thinking it was lost.
Can I order a new card?  Mine is about to expire.
I still want to use my account but haven't verified is that OK?
Is there any fees for top ups?
I want to know why my top-up was reverted
How can I get my PIN unblocked?