Instruct: Classify the online banking query into its corresponding intents.
Query: Why isn't my id verifying?
My identity verification is not working.
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
I made a payment that is not yet complete.
how long should i wait ti activate my card
When I topped up the app reverted it.
I was charged an extra dollar on my account and would like to know the reason.
I need information explaining why my top-up failed to go through
I have an unusual payment in my statement
I have a transaction and would like to know if I it's cancelable?
Hello, what is a virtual card and how do I get one?
What is the process to link the new card?
I transferred money and it hasn't come yet
What do you charge to top up US cards?
Is there a limit to the top-ups someone can do?
It says pending status for my payment. Why?
Am I able to have a card sent to China?
I no longer have my phone.
There are funds in my app that I did not receive.
What can I expect if I use bank transfer to top up my account?
There are strange transactions on my account.  What should I do if I think someone stole my details?
Why am I still waiting for my refund
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
Why do I need to verify a top-up?
Please help me change my PIN.
How long will it take the money to appear in my account?