Instruct: Classify the given online banking query into its corresponding intents.
Query: What is the foreign exchange rate you will apply?
Will I know which exchange rate I will get?
Declined, transfer not completed.
has my card payment been reverted?
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
I need to change my data.
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
I can't do any business with this virtual card.
How much do I have to pay to accept an international transfer?
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
I have transfered to my account before but it is being declined now?
I need to stop a transaction that I made.
Why do you need to perform identity verification?
I deposited a cheque but the cash hasn't arrived yet
Where is my card?
When I was abroad the exchange rate for me was wrong.
I withdrew cash and was charged. Why?
I had everything lined up to make a transfer, and then it rejected it.
Hi! What documents can I use to verify my identity?
I would like to have a Mastercard.
I tried using my card, but it doesn't work.
What is this extra fee while I was doing a transfer?
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
Is there a limit on how much I can top up?