Instruct: Classify the given online banking query into its corresponding intent.
Query: I can't use the app because I got mugged yesterday and they took everything. Please help.
my phone was lost
What should I do after I've moved and need to update my personal details?
Is the 1 pound charge going to be reimbursed on my card?
Is there any way for you to find my card?
What proof do you need for my identification?
I topped-up my account, but I don't think it went through.
Why hasn't my transaction arrived?
I got charged twice
I am angry that I got charged for using my card.
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
What countries are you available in?
Where is the closest ATM I can use?
I have a charge for something I didn't buy.
I'm trying to verify my top-up card, but I can't find the code...?
My google top-up pay is not going through
Are you going to charge me to collect the money?
Why is my card payment still pending?
I've been charged an extra £1 and I don't know what it's for
Why do I get a fee every time I transfer?
I have not received my card and it's been a week, what do I do?
Why was my transfer charged a fee?
What can I do about a direct debit transaction on my card that I didn't make?
My money hasn't been transferred yet.
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?
What is the maximum number of transactions I can do with a disposable card?