Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
A direct debit payment that I didn't authorise shows up in my app.
Can I get a card if I don't reside in the UK?
I'm due a refund and it is not on my statement.
I was charged more than once in a single transaction
Can you please explain how bank transfers work?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
How do I find out where my funds came from?
How are the exchange rates for transfers calculated?
Can it automatically top up my account?
I want to change my PIN - do I need to be in a bank?
How long will this take to get to me?
need my details changed
How do I make my PIN work again?
When exchanging currencies, is there an extra fee?
I had to pay a fee when buying items with my card.
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.
My refund isn't showing up
Why did I only get $20 now the full amount I wanted?
How does my top-up got cancelled?
Why verify the top-ups?
How can I go about getting a refund?
It appears my top-up has not gone through.
What source do my fund come from?
Someone has access to my card info.  I still have the card, but someone just withdrew cash.  How do I get this corrected/stopped?!
Is there a problem that makes my payments show pending?