Instruct: Classify the online banking query into its corresponding intents.
Query: Why is the exchange rate different on my recent purchase?
Why is the exchange rate for my payment incorrect?
I think something went wrong, I didn't get the right amount.
Am I supposed to verify my identity?
My card's expiring a month from now, should I place an order for the new card?
2 weeks ago I ordered my new card.  It isn't here.  What should I do?
How come I was charged an extra fee when paying with the card?
Why was my payment declined? I keep trying my card but it's not working.
I need to get a card, but I live in the US.
I think a fee was applied for paying with a card.
Why won't you accept my payment? I keep trying with this card and it's not working.
Can I change my pin at a cash machine?
Can I get an update on my replacement card?
Has my top up gone through?
why does my statement contain an extra fee?
I would like to know how to work out where my funds came from?
Please help me find my top-up verification code
who should i contact if my refund doesn't go through?
Why was there an extra charge when I transferred money?
How long does it take to show a deposit I made to my balance?
I need two cards. Is this possible?
Is there a discount for multiple currency exchanges?
I am not able to see the card PIN anywhere?
I don't know where the top-up verification code is.
Where can I located the auto-top up option?
Need help to get my card to work.