Instruct: Classify the given online banking query into its corresponding intents.
Query: I've changed my mind on an item.  How do I get a refund?
I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.
I live in the UK. Can I get a card?
Someone is making transactions on my account, I think they took my card information.
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
Why can't I topup my account?
Why would I be charged an extra fee while doing a transfer?
Will I be able to get both a visa and a mastercard?
How do I receive money from someone?
Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?
How do you check my identity?
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
May I change my PIN?
My address is incorrect on my file.
the exchange rate is wrong from something I got in another country
I bought an item at the wrong exchange rate.
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
It won't let me prove my identity.
I need to activate my card, how is that done?
Why can't I see my funds after I topped up?
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.
my exchange rate looks wrong for my last payment
What do I do to unblock my PIN?
How do I tell if my top up was reverted?
The app failed to verify me.
For what reason did my top-up get cancelled?