Instruct: Classify the given online banking query into its corresponding intent.
Query: There has been an unusual withdrawal from my account, can you help?
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
My credit card did not go through. Can you see if it has insufficient funds?
How do I go about verifying my identity?
I was unable to transfer money from my account.
Explain top-up cancellation
How do I avoid a fee to use an ATM?
What is this extra pound charge for?
It appears my transfer was declined.
Is it free for top ups?
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
The ATM won't let me take out cash
My account says a withdrawal is pending - why can't I take cash out of the ATM?
I may need to dispute a Direct Debit payment.
how do I get top up to work for my card
where do you have locations at
Talk me through modifying my details.
Am I able to use my American Express to add money to my account balance?
It looks like my top up didn't work.  Why?
What are Interbanks current exchange rates?
How long does it typically take for a pending ATM withdrawal to clear?
Why isn't my id verifying?
Can money be exchanged from one currency to another?
If I add money with an international card, are there any fees?
I tried to use the ATM today but it would not accept my card.
I need an accurate exchange rate, when I make my withdrawals.