Instruct: Classify the given online banking query into its corresponding intents.
Query: What are the countries you have offices in?
What countries can I use your services?
I was charged twice for a restaurant, can you take the second charge off?
How do I change my last name?
Is it possible to get a physical card?
There is a direct debit transaction that I did not authorize
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
Why can't I withdraw cash from this ATM?
Do I get a card to keep in my wallet?
How do I create a disposable virtual card?
How do I cancel a recent transfer?
Why hasn't my transaction been completed?
How come there is a $1 extra charge on my statement?
The app says my transfer failed
Where do I go to change my account details?
I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?
There is an extra $1 charge on my statement, why is that?
If my cash withdrawal is still not showing, is something wrong?
What are the steps I should take to recover my swallowed card?
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
The top-up did not go through.
Why do transfers get declined?
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
I'm in China and need a new card. Please help.
Why is there a verification to identity
Is there a limit on how many times I can use a disposable card?