Instruct: Classify the online banking query into its corresponding intents.
Query: There is more than one charge on my account for a transaction.
Why have I been charged more than once for the same transaction?
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
When can I expect the transfer to arrive in my account?
Why didn't I receive the right amount of cash?
Is there a fee associated with using foreign exchange ATMs?
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
Where to check top ups pending?
I am yet to receive my pin.
Tell me what the steps for the identity checks are
How long until I see a cash withdrawal?
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
Why was there an extra charge when I transferred money?
What is the charge for receiving a SEPA transfer?
Is my new card activated?
I just sent money but the person I sent it to doesn't see it. What happened?
How many currencies can I have?
Do I have to go somewhere to activate my card?
The fee charged when I changed rubles into British pounds was too much.
What are the maximum amount you can do for auto top-up?
how to get a new card in china
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
Why hasn't my withdrawal shown on my statement?
What other currencies are available to change to?
My card is expiring soon.
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?