Instruct: Classify the online banking query into its corresponding intent.
Query: Will there be a cost if I exchange currency?
is there a foreign currencies charge?
Why is there an unknown card payment?
I'm unable to verify my identity
How can I tell if an AMT will take this card?
I am wanting to refill my card, is there a charge?
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
I've transferred money into my account but the balance is the same
I have young kids. Can they use this service?
I didn't set up the direct debit I have
I got married and need to change my name.
I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?
I was charged an extra dollar on my account and would like to know the reason.
I want a virtual card that is disposable
Although I transferred some money, it has not as of yet, arrived.
Can you tell me where to find my top-up verification code?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
How do I locate my PIN now that I have my card?
Please give me both Visa and MasterCard, is it possible?
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
What are the fees associated with top up via transfer?
I have yet to receive the cash I added to my account this morning.
I need to change my address
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
My transfer failed