Instruct: Given an online banking query, find the corresponding intents.
Query: Why is my exchange rate wrong?
The exchange rate applied is wrong for my international purchase.
Can I change my pin through the app?
How about disposable virtual cards?
Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?
How old do my kids need to be to use your service?
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
What countries can I use my account in?
I was wondering why my card was declined
How many active transactions can I make with a disposable card?
Can you tell me why my transfer is pending still?
My transaction has not been received. When are you going to process it?
What are the top-up fees for my card?
Can i make transactions before identity verification?
I'm not sure why the card payment didn't work.
Why couldn't I get cash from an ATM?
My money hasn't been transferred yet.
help, lost my card
How do I replace my card before it expires?
When I top-up, the app reverts it.
I used my pin too many times.
How would I change my details?
Why does my account show as pending a cash withdrawal from the ATM that I have already made?
There is no way for me to prove my identity.
What is the verification process for my card?
How can I change to another currency?