Instruct: Given an online banking query, find the corresponding intent.
Query: I made an online purchase and the order has not shown up. Give me my money back.
I would like to get an item refunded
If I were to use a European bank card for a top up, will I incur a charge?
I have a cash withdrawal that says it's pending, why?
Why am I seeing a transfer fee on my bank statement?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
Why did I get charged a fee for my card payment?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
My transfer was declined. What might the reason be?
I think my top-up has failed.
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
It looks like someone besides me ordered something with my card, what should I do?
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
I transferred some money but the balance stayed the same.
I wasn't allowed to transfer to my account
I need more physical cards.
what documents do i need to verify who i am
Which type of card will I receive?
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.
I could not get money from an ATM
Where do I find how to top off with a check?
Can I change my PIN if I want to?
I tried to withdraw cash from your ATM but my transaction was cancelled.
Why haven't I gotten a virtual card yet?
I was charged a fee when buying stuff with my card.
What is the timeframe for a transfer in Europe?