Instruct: Classify the online banking query into its corresponding intents.
Query: Everytime I try to prove my identity it won't let me.
How long does it take for my id to verify?
I would like to change to a different currency.
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
what currencies do you accept?
I think that my card has been stolen!
The ATM didnt let me get cash
How do I verify the source of my funds?
I believe my card has been compromised because of a strange withdrawal
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
How do I make my top up complete?
My app shows a direct debit that isn't mine.
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?
I would like to report an issue with my product and want to get it refunded
How do I go about verifying my identity?
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
My payment for my card is not working
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
Do I need a disposable card?
I tried the wrong PIN too many times.
I've just moved and I need to change my details
how many uses are the disposable cards good for?
I want to know about your refund policy.
My cheque is taking a while
I checked the app and there is a payment that I don't recognize.
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.