Instruct: Classify the online banking query into its corresponding intent.
Query: There is a direct debit payment on my account that I didn't authorize.
I didn't set up a direct debit payment on my account.
What is the system for determining the exchange rate?
Is there a reason that my transfer failed?
My currency rate is inaccurate.
Which one are you?  Visa or Mastercard?
Why didn't my transfer work?
I have my card now how do I activate it?
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
Why would a cash withdrawal still be pending?
I got a message that I cannot name X as a beneficiary.
What do I do if the machine rejects my card?
When are you going to activate my card?
my cash balance less than what I thought
Where do I find my code to verify my top-up card?
Where do I need to go to change my PIN?
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?
why have i not got my new card?
Why won't my card accept any transactions?
What would I be charged in receiving a SEPA transfer?
How long do I need to wait to see an update after I make a bank transfer?
Why is verifaction required for my Identity?
I need to add a serious amount of cash to my card, how do I do that?
I think there's been an unauthorized cash withdrawal from my account.
I've made a transfer, how long until the money reaches my account?
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?