Instruct: Given an online banking query, find the corresponding intents.
Query: Why was I charged twice for the same transaction?
What happens with the duplicate charge in my account?
Why hasn't my refund been appiled to my account?
How do I tell if my top up was reverted?
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
I have questions about how to transfer money to my account.
I went to do a transfer and it was declined.
Are there any disposable virtual cards?
Was there a problem with topping up?
Tell me how to change my details.
What types of top-up methods do you accept?
Is my card broken? I can't get cash out of the ATM
A random charge got added to my card
I paid with my card and was charged extra
I am interested in cancelling a purchase
Why did I get charged for a transfer?
How can I update my details since I moved?
I was able to find my card. How to I go about putting it into my app?
Why is my card payment cancelled?
I got less cash because of the exchange rate.
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
I forgot my PIN and now it is blocked.
How can I find an ATM that accepts this card?
I do not want a VISA card.