Instruct: Classify the online banking query into its corresponding intents.
Query: I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
I am still waiting for a money transfer to process.
There is a payment showing as pending and hasn't posted for a few days.  When will it post?
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
Why have I been charged a small fee to use my card?
I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
where can i see money source?
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
My top up is not working
I need a new login code
What factors effect the exchange rate?
How do I start an exchange between GBP and AUD?
I was needing you to see if the exchange rate is correct from when i got cash
What should I do if I think there are unauthorized transactions?
What is the meaning of a pending payment?
I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
I used the wrong account number!
There was a problem with the exchange rate on a purchase.
How do I change to AUD from GBP?
It says the transfer wasn't accepted.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
My cash withdrawal was short.
I can't find my code
I want to transfer money to a beneficiary, but I couldn't.
I am very dissatisfied with the services that you are providing.  I want to cancel my account.