Instruct: Classify the online banking query into its corresponding intent.
Query: Why hasn't my withdrawal shown on my statement?
How long will my cash withdrawal take
Why did I get charged for a withdrawal?
cancel my account
My payment is taking a long time to go through.
I would like to change my name after marriage.
I did not receive the correct amount of cash.
How do I tell if my top up was reverted?
My transfer's stuck on pending.
where is my unknown payment from?
How to receive the actual card
Disaster, I've totally forgotten my passcode, can you help me?
I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.
I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?
What documentation do you accept for the identity check?
Where can I update my pin number?
How long does it take to activate the card, as it does not look like its working?
How do I protect my phone from someone using it after I lost it.
Is my fiat currency supported for both hold and exchange?
Can you tell me what currencies I can use to add money?
I didn't make these transactions. Is someone else using my card?
Do you accept cheques for top-up?
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
Why did my payment not go through why did it cancel?