Instruct: Classify the given online banking query into its corresponding intents.
Query: I couldn't transfer to an account.
Can you please explain why my beneficiary is not allowed?
I want my card I just received to show up in the app. How do I do that?
How can I Use thereto-top option?
The exchange rate applied is wrong for my international purchase.
How long does it take for a top up to be approved?
I paid with my card and ended up being charged a fee.
What are the age limits for your service?
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
Can I mail in a check to top up?
May I get one of your cards?  I live in the EU.
How do I get money from friends?
When will the money from a transfer be made available on my account?
How many top-ups am I allowed to do?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
Can you tell me how to tell where my funds come from?
Why is my cash still pending that I put in ATM?
How long does it take for something to be delivered to the U.S?
Where can I order a card?
Do you accept US credit cards?
I transferred money but the recipient does not see the funds in their account?
Help me terminate and close my account.
Can the card be mailed to Europe?
There is an extra charge on my account I didn't authorise, it's just £1, what is it?
I did a transfer and was charged a fee that should not have been charged!
Is my new bank card on the way and is there a way to track it?