Instruct: Classify the online banking query into its corresponding intents.
Query: I am waiting for the money to enter my account. How long does it take?
How long will an urgent transfer from China take?
Why is the transaction not posting?
I want to know your exchange rates.
I have an account at another bank, but I want to transfer some of the money to my account here.
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Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.
I live in the US and I would like to get a card. How do I go about getting one?
Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?
My identity can't be verified for some reason
i received my American Express in Apple pay, is there a reason why top up is not working?
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Is the PIN separately delivered?
I need information explaining why my top-up failed to go through
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
My latest transfer seems to be missing.
I need you to delete my account right now.
Why won't my transfer go through?
How do I turn on my new card?
I transferred some cash and it has not arrived yet.
When did you send me my new card?
There are transactions that I did not make on my account, I think someone has my information.
Will I be charged for adding money by transfer?
I got charged twice for the same payment. Please removed the pending payment. Thank you.
Do you need to know my first and last name?
I was needing you to see if the exchange rate is correct from when i got cash