Instruct: Given an online banking query, find the corresponding intents.
Query: Can I use my account before my Identity verification has passed?
Do you think you're asking for too much information about me?
What was the extra charge for withdrawing money?
Please tell me the types of currency I can hold.
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.
Why is my card not working anymore?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
Is it possible to access my phone from the hotel/
I can't get into the app with the passcode.
Estimated time arrival for transfers?
I used the wrong account.
The exchange rate for me was wrong when I was abroad.
How much do I have to pay to accept an international transfer?
i have been trying to add money with apple pay but it wont work, why?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?
How do you determine your exchange rates?
Will you charge me for topping up with a European card?
Where can I find the verification code for the top up card?
I don't have my card in 1 week.  Should I be worried?
Can you please tell me why I was charged an extra fee on my transfer?
My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?
My payment was cancelled
Why did my top-up not work?
Will my card be here soon?
Explain top-up cancellation