Instruct: Classify the given online banking query into its corresponding intent.
Query: If I need delivery on a certain day, is that something that could be accommodated?
How long will this take to get to me?
I am not comfortable verifying my indentity.
can i order cards on the app
During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?
I'll send a check to top up my account
There was an extra fee when I paid with my card, why was i charged this extra fee?
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
Transfer could not be completed due to being declined.
My card's expiring a month from now, should I place an order for the new card?
Is there an allowance on cards?
Why have I received a rebate for my payment after a week?
I need to cancel a purchase?
is it ok if i use both visa and mastercard
When I topped up the app reverted it.
How do I see my updated balance after I make a cheque or cash deposit?
How long does it take for a transfer to show up in my account?
Hurry and refund me, I am waiting
I just got a new card, and I want to know how to activate.
What is this strange payment in my account?
I made a deposit and the balance hasn't been updated.
I was charged extra when I made a cash withdraw, why?
When will I get my new card?
I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?
What is the top up code for?