Instruct: Classify the online banking query into its corresponding intents.
Query: When do I see my recent refund in my statement
My refund isn't showing up
How do I get my card back quickly from a bank machine that it?
where do i find out about exchange fees
explain the interbank exchange rate
I want to top up by cheque
Is verifying my identify important?
How do I report possible fraudulent activity on my account?
Why was I charged more than I should have been?
I am not sure where my phone is.
Where can I find out where my funds came from?
What do I do if my PIN was blocked?
There is a cash withdrawl I don't remember.
How do I get my cash withdrawal to show?
I didn't receive the amount of cash I requested for the ATM.
When does my transfer from the US arrive in my account?
What if there is an error on the exchange rate?
My transfer to a beneficiary did not go through.  Why?
How long will an urgent transfer from China take?
Why is there a fee on my money transfer?
My PIN is unlocked, what do I do?
What is the significance of verifying the top-up?
What is the verification process used for?
A fee that shouldn't be there is there after using my card!
Why hasn't arrived yet a transaction I did to my friend?
What went wrong with my transfer?