Instruct: Classify the online banking query into its corresponding intents.
Query: What are the reasons to be charged a fee on card payments?
What is the fee charged for using my card?
A card payment on my account is shown as pending.
The transfer I tried to make failed.
It's been some time since refilled the top-up.
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
Can I hold more than one currency?
I am sure I have plenty of money to transfer but my transfer is being declined.
What works for identity verification?
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
Can I reactivate a card?
I am not able to make a purchase because there is an issue with my card
For SEPA transfers, what kind of charge will be applied?
Why was one of my transfers declined?
help me find where this money came from
Show me how to verify my identity?
I have a direct debit on my records that is strange and I need help.
My transfer was wrong, are you able to stop it before it goes through please?
My card expires very soon.  What is the cost and delivery time to get a new one?
I can't remember what my password is
When will my cheque process?
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
Where is my recent refund in the my statement?
Someone besides me might be using my card.