Instruct: Classify the online banking query into its corresponding intents.
Query: What do I do to verify my source of funds?
Please verify my source of funds.
How can I reset my passcode?
I would like to get additional physical cards at this time
Why did my card get charged twice for a transaction?
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
Is there any reason my cash withdrawal still shows as pending?
how long are my top ups pending
I have kids and I'm curious at what age could they start to use your service.
I'm noticing a payment/purchase at a company that I don't recognise.
I paid with my card and I was charged a fee
Why isn't my id verified?
I was charged twice.
what is the exchange rate for foreign ATMs
I would like to request a card.
I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?
is there a limit to top up
My app is displaying a payment I didn't make
I'm not sure what to do about the PIN, because I don't have one yet.
My preference is Mastercard.
Is it possible to change my pin if i am out of the country?
How come I was charged a transaction of $1?
How do I close my account, since I'm dissatisfied?
What is the time for a transfer?
How can I find an ATM that accepts this card?