Instruct: Classify the given online banking query into its corresponding intents.
Query: The app is having trouble verifying my identity.
I am having some difficulty verifying my id.
My card needs to be activated.
What are the steps for the identity checks?
I haven't received my transfer funds yet, where are they?
My payment is in the app but hasn't gone through yet
How can I change currency type?
What proof of identification is needed?
I tried to pay with my card and it didn't work
The top-up is broken.
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
when will my transfer arrive
Where can I change my PIN?
what is the fee for topping up by card?
Please let me know what currency I can use to top up my account?
Is there a fee for topping up a card?
Please tell me, do you use Visa or Mastercard?
I need to make my card PIN a different number
I lost my phone, what should I do?
What is the first step I need to make for being able to access my account?
What is the cost and time frame of getting a new card?
What do I do if I have exceeded all my PIN tries?
Someone used my card without my permission.
How long will a transaction to a friend take?
Is there a tracking number for the card?
I recently deposited some money into my account, but it still isn't showing up. What's going on?