Instruct: Given an online banking query, find the corresponding intent.
Query: You've incorrectly calculated the exchange rate for my cash withdrawal
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
Are your cards supported in the EU?
In my app, a direct debit payment I didn't do shows in my app
I have transactions that I don't recognize - I think someone is using my card.
Estimated time arrival for transfers?
I have a transaction showing up more than once.
My payment is in the app but hasn't gone through yet
Where are the Mastercard ATMs?
Can I use my card no matter where I go?
when should I receive my refund
Why didn't my friend's transaction arrive yet?
I would like to activate my card.
Is there a way to track my card?
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
Someone stole my card!
How do I activate my new card I just got?
is there a limit for top up?
I thought transfers were free. Why was I charged to transfer?
I needed to send my friends some money urgently.  I tried multiple times to transfer the money this morning, but the transfer keeps failing.  Can you tell me why the transfer is getting rejected?
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
Do I have to go into the bank to change my PIN?
How do I use my card to top up?
How do I verify my identity?
Can I change from AUD to GBP?
Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?