Instruct: Classify the given online banking query into its corresponding intents.
Query: Do you need my birthdate?
I would like to know why so much identity information is required?
Do I need to do anything special for my friend to send money to my account?
My rate of exchange was wrong.
What should I do after I've moved and need to update my personal details?
Is there a reason that my transfer failed?
Why hasn't my transaction been completed?
Can I auto-top up?  How do I do it?
Why is my card payment pending?
Why has another fee been placed on my statement?
My account transfer was not cleared.
I am seeing in the app, some cash witdhrawals that I did not authorize.
I don't recognize this payment on my app, I am sure I didn't spend any money there.
Am I going to see a charge for a SEPA transfer?
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
How can get a Visa card?
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
My daughter need a card from this account. Is that possible?
Can you refund my purchase?
I would like to activate my card what do I need to do?
Are their fee's for top ups?
Where can I find the verification code for the top up card?
I topped up last night but don't have any funds, why not?
What fiat currencies are used for exchange?
Will my card work at all merchant locations?
I was using foreign currency at an ATM, but the rate was typed in wrong.