Instruct: Given an online banking query, find the corresponding intent.
Query: Why do I have a transaction showing up more than once?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
What documents do I need to get together to verify my identity?
I am trying to complete a transfer but I keep getting an error message.
Why is identity verification required?
There is a fee for a transfer, please explain that to me.
Exchange rate on a purchase was incorrect
I can't figure out how to transfer money into my account.
Are physical card available?
I want to top up by card
I need to change my data.
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
It seems I need to get information on limits for top-ups.
Why wasn't my card payment accepted?
Do you know when the withdrawal will show?
Please explain why my top-up didn't go through.
Why was I charged an additional $1?
Help me verify my identify?
Why hasn't the money I transferred into my account shown up yet?
Why has my beneficiary been denied?
Is there any fees associated with receiving money with this account?
I was charged a fee for a transfer.
In the app, where do I find my card PIN?
I'd like to order an additional card
Is the PIN separately delivered?
How are cash withdrawals pending?