Instruct: Classify the given online banking query into its corresponding intent.
Query: why must I prove ID
Explain how to verify my identity?
I purchased something abroad but the exchange rate is incorrect.
I lost my phone, what should I do?
My top up is not working
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.
Why would my top up be reverted?
I didn't make this payment and it's on my app
My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.
How do I verify my source of funds?
What is the charge to make a transfer
I need more assistance with how to activate my card.
I noticed additional charges when transferring?
Can I change my PIN if I want to?
Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
Could you tell me about the restrictions that are on the disposable cards?
I looked on the app and it says I withdrew cash.  I didn't!
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
Why am I still waiting for a transfer?
I need to reset my passcode, this one isn't working
Tell me how to top up my account using bank transfer.
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.
Where do I go to unblock my PIN?
can i order cards on the app