Instruct: Classify the online banking query into its corresponding intent.
Query: Why do i have an extra fee on my statement?
I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.
Why did the transfer fail when I attempted to do it earlier?
There is a duplicate payment on my card. Why?
What is the disposable card for?
Could you send me and up date on the arrival of my card?
There was a fee charged when I paid with my card.
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
I deactivated my card but would like to reactivate it.
Where are the cards transported to?
I'd prefer to use my American Express when putting funds into my account.
Will I see the transfer in my account within the week?
What is the highest amount of top ups I'm allowed?
How can disposable cards be used?
A transaction I did to my friend hasn't arrived yet, why?
I would like to cancel my purchase.
There is a payment with my card which i definitely did not do.
What can I use to verify my identity?
What documents are required for proof of identity?
Why wasn't my payment accepted by the app
I went to look at my top-up and it was canceled, can you tell me why this happend?
what is the limit for top-ups?
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
I just received a new card, where do I go to link it to my account?
Why have you declined my card payment?
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?