Instruct: Classify the online banking query into its corresponding intent.
Query: Is getting my identity verified required before I can use my account?
what I need to verify my account
A duplicated payment was made for something.
How do I use a cheque to top up?
Why can I not transfer money into my account?
Is my card payment reverted?
A mortgage payment I'm making is giving me an error message.  This is the first time I'm making this payment and want to know what's wrong.
Am I able to get a refund for something I bought?
Please explain why my top-up hasn't been processed yet?
I need my card immediately.
I noticed that i got charged extra for using the card.
Why verify the top-ups?
What kind of cards an currency do you support?
I can't use my card because it is not working.
why is my top up failing
What was the extra charge for withdrawing money?
How do I add a card on to the app?
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
Is there a way to order a new card while in China?
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
I got double charged from something, what can I do?
I was mistakenly charged a fee for using my card.
I purchased something while traveling, and the exchange rate applied was wrong.
I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?
I think my top up was reversed.