Instruct: Classify the given online banking query into its corresponding intent.
Query: What's the deal with verifying the top-up?
Where do I find the verification code for the card I'm topping up?
Why are all my card payments being declined?
The bank machine didn't give my card back how do I get a new one fast?
Will this card work at any ATM?
I have lost my phone, what steps can I take to prevent someone using my account?
My rate is not right when I used my card in a different country's money.
How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.
my exchange rate looks wrong for my last payment
What are the rules for a top-up?
Everytime I try to prove my identity it won't let me.
I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.
I havn't received my PIN yet.
Why do you need me to do an identity check?
I want a refund for my item
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
What do I need to know about topping up?
Why has my withdrawal not posted?
An extra fee has been added to my card payment is this correct?
How can I get a Visa and Mastercard?
Why were there additional charges when I transferred funds?
Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.
Can I change my pin at a cash machine?
Why am I unable to transfer money when I was able to before?
What are these fees i am paying?