Instruct: Classify the online banking query into its corresponding intent.
Query: Why do you have an identity check?
Why is verification for my identity needed?
While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?
I messed up a transfer and need to reverse it.
If I lost my phone, how can I stop someone from accessing my account through the app?
I want to close my account. The service you provide is unsatisfactory to me.
After I got my cash, I found out my exchange rate was wrong.
My credit card has been declined.
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?
Are there any places that I can't use the disposable cards at?
Why is there a charge for $1 on my account?
What caused my cash withdrawal to be declined?
I haven't received my transfer funds yet, where are they?
Its been several days and my cash withdrawal is still pending. Why?
I want to top up by card
My account balance has not updated since I deposited a cheque recently.
Do you process SWIFT transfers?
My card payment wasn't declined
Can I top-up my google pay?
My account shows that I made a cash withdrawal but I cannot remember doing so!
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
What currency can I use to add money?
Tell me more about getting a virtual disposable card.
Why am I unable verify my id?
Why would a transfer to a beneficiary not go through?