Instruct: Classify the given online banking query into its corresponding intents.
Query: I need a refund. This is not what i wanted.
Can I exchange an item for a refund?
Will there be a charge when money is added to my account?
Why is my transfer stuck on pending?
Why hasn't my money transfer shown up yet?
Is there something that I can do since my phone was stolen yesterday?
How do I use a cheque to top up?
What do I do if my card is about to expire?
Is there extra fees for making a withdraw in a different country at a cash machine.
My card payment was cancelled.  Why?
Why am I being charged for ATM fees?
I looked on the app and it says I withdrew cash.  I didn't!
Am I able to use my account if the identity verification is not complete?
How do I reactivate a card I thought I lost?
I made a payment but it was returned.
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
I attempted to top up using my card, but now the money just disappeared?
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
May I get my salary paid out in a different currency?
I can't get the card itself to work.
Why have my top ups been canceled?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
Will there be extra charges regarding to adding money into my international card?
Why isn't the transfer I made to a friend showing?
Is there a reason my transfer failed?
maximum how many days get the courier?