Instruct: Classify the given online banking query into its corresponding intent.
Query: I left my phone at the hotel I was staying at so I can't use the app!
I lost my phone. Can I use my card without the app?
Please list what fiat currencies are supported for both holding and exchanging.
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
I am not receiving the correct exchange rate on my card.
Can you tell me why my transfer is failing and help resolve?
Is the exchange rate the same on weekends as the weekdays?
Are there any limit on the auto top-up?
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
I got some items this morning but the payment says pending
What works for identity verification?
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
Can I get a Visa card?
I would like to use one of my cards for a family member. Is that allowed?
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
Why have I been charged a fee for card payment?
Do you have a list of the cards and currencies supported?
How long before transferred money shows up?
When I withdrew my money, why was there an extra charge?
How do I go about getting hold of a virtual card?
Do you have to be 18 to make an account?
Is ordering a new card from China available?
Can you please refund my item?
How do you do exchanges?
Make me understand why I am charged an extra fee when I use the ATM.