Instruct: Given an online banking query, find the corresponding intent.
Query: My PIN is not working, can you help?
I have exceeded the number of PIN attempts
my card details could be stolen, as i didnt make these transactions
How many cards am I allowed?
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.
why hasn't my virtual card come yet?
I am having some difficulty verifying my id.
Why is there an extra fee charged?
My source of funds need verification.
Where's my card PIN?
I need my card soon.
How do you decide what your exchange rates are?
Cancelling a transaction
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.
It's not letting me transfer money to my beneficiery.
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
My top-up funds aren't available yet.
I want to give a second card for this account to my daughter, would this be possible?
I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?
My card info was stolen, what do I do?
Are cards issued to people living in the US?
Why is my cash deposit not in my account?
Why did my payment get declined?
how much is the fee for topping by card
I used foreign currency to buy something and I think the rate applied is incorrect.
What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.