Instruct: Classify the online banking query into its corresponding intents.
Query: Where can I get your exchange rates from?
I'd like to know what you guys look at to decide an exchange rate
Do you charge for sending out more cards?
Why am I being charged a hidden fee?
What do I do if I already had a card with you guys?
Why is the transfer showing pending?
How do I auto top-up?
Please explain the extra fee when I paid with the card.
Can you tell me why my top-up failed?
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.
Can I exchange currencies with the app?
Can I call to get my card activated?
Can you lookup my password?
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?
I think I was wrongly charged in a recent transaction when I used my card.
Is there a fee for topping off a US card?
Are bank transfers immediate?
I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.
I am unable to use my card.
There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?
My disposable virtual card won't work.
When will a cash withdrawal show up?
I'm supposed to have a refund but it isn't there
want to know how to get virtual card
Seems like my top-up has not gone through