Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.
I need a refund. This is not what i wanted.
If I exchange currency frequently, can I get a discounted rate?
Can I have a mastercard?
Can my PIN be changed in any cash machine?
What is the reason a transfer shows as pending?
Will you accept my credit card?
I can't make purchases with my virtual card.
I would like to receive instructions showing the verification process for top up cards..
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
Do you know when the withdrawal will show?
I want a backup second card. Is this possible?
I bought something this morning and the payment is still pending
Is it possible for me to top up with Google Pay?
If my identy verifacation hasn't gone through can I use my account?
I need to order a new card, can you please direct me to the virtual cards?
My statement shows and extra 1$ that was charged to it and I would like to know why.
Can you tell me why I haven't received my new card yet?
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
My top up did not go through yet.
Can I cancel a transfer I made
What are the reasons why a card payment would be declined?
If my phone was stolen, do I need to do anything?
I need to do a card activation.
Am I able to track a card that has already been sent?