Instruct: Classify the given online banking query into its corresponding intents.
Query: Why can't I see my funds after I topped up?
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?
The exchange rate is incorrect for something I bought
How do I find my new pin?
I need to transfer something from China, How long will it take?
I have a payment that is still pending
I tried to top-up but it got denied.
I want to do a cash deposit to top up. How do I do this?
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
Is it possible to have an item refunded?
I want a new card
The expiration of my card is near, how do I order a new card?
how long does it take to get my card i am in a rush
My cash withdrawal was declined, why?
How do I get money from friends?
Explain the extra ATM fees.
Are there any express fees if i want my new card faster?
Why did you revert my top up?
I didn't get all the cash I asked for
What do I do if I can't access the app?
What is the proper way to activate a card?
i have yet to get my pin
Help!  The app has an ATM withdrawl that I didn't make.
I need you to delete my account right now.
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.