Instruct: Given an online banking query, find the corresponding intents.
Query: Is there a reason for my top up to be cancelled?
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
How do I top up on my card?
I am unable to prove my identity
Payment did not process
are SWIFT transfers an option?
What documents do I need for the identity check?
There's an unauthorized direct debit in my app.
Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.
Where did the  €1 fee in my statement come from
Are you available in my country?
what currencies can i use to add money to my account
i am not a premium customer but i want a virtual card, how do i get it
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.
Why does a cash withdrawal show as pending?
Why is there a charge for my transfer?
Why isn't my card working anymore?
How can I receive my salary with a different currency?
I got a message that I cannot name X as a beneficiary.
To receive money are there charges?
How do I get a real card?
Where are cards available to order?
how do I link an old card?
Why can't I make multiple payments with my virtual card?
My card is expiring so how fast can I get a new one and how much will it be?
Why were there additional charges when I transferred funds?