Instruct: Classify the online banking query into its corresponding intent.
Query: I have the cash already, my account still shows up as pending.  How can my account be still pending?
When will the cash that I put in the ATM be cleared from pending status?
How can I go about getting a refund?
My card was rejected
Why was I charged a fee for debit or credit card payment?
Are there any restrictions on the disposable cards?
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?
Why haven't I gotten a virtual card yet?
How do I fill out the identity check?
What other currencies can I hang onto?
How can I verify my identity?
I don't have my card in 1 week.  Should I be worried?
Is there a reason my new card hasn't arrived?
The app won't identify me.
My address needs to be changed.
I need a list of currencies you accept for exchange.
Something's wrong my card won't work.
How did you arrive at the rate of exchange? I thought that I would get more cash.
Why haven't I seen the cash from the cheque I deposited yet?
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
What caused my top up to be reverted?
Can you please explain how to transfer money using the bank transfer process?
I didn't know I was going to get charged to use my card.
How much is the charge to top up via credit card?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?