Instruct: Classify the given online banking query into its corresponding intents.
Query: My payment had a wrong exchange rate.
The exchange rate is bad. Are you sure this is the exchange rate?
I transferred money, why was charged for an extra fee?
My rate is not right when I used my card in a different country's money.
My payment did not go through because the app reverted it
I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.
I need my card frozen cause it was used without my consent to take money out. It was in an odd place.
It says that my payment is pending, what does that mean?
What do I have to do to get a Visa card?
I would like a disposable virtual card, could I get one?
What is the refund procedure?
Can I add a card to back into the app?
Can you tell me if I can hold money in several currencies?
My topping up didn't go through.
It's requiring me to verify my identity?
Am I charged more for using the ATM?
Someone besides me might be using my card.
i needed money for a night out with the girls but i was declined, why?
How much are the fees for adding funds using an international card?
My card payment was reverted, why?
I moved and would like to change my address.
What is the virtual card and how can i get one?
Can I have a second card issued to another family member?
I would like help to revert a transaction I did this morning
Why haven't I gotten a virtual card yet?
My recipient hasn't received the money