Instruct: Classify the given online banking query into its corresponding intent.
Query: I found the exchange rate for my cash withdrawal is wrong
When I received my cash, the exchange rate was wrong.
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
Will I be able to get both a visa and a mastercard?
How do I access the option to top up?
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
Balance is not up to date.
I got double charged!
The ATM is messed up. It gave me less than I wanted.
I was charged a hidden fee when I paid with card.
I am trying to find out how to exchange currency X with currency Y.
I look but I see no virtual card. Why is that?
I am having problems with a top-up.
How do I activate auto top-up when traveling?
Why can't I make a transfer?
Can I use a bank transfer to add money to my account?
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
I should not have been charged a fee for my transfer.
I lost my card. Can you help me?
Do you support top ups?
I can't see a top-up top-up verification code.
I requested for a top-up but it has not reflected
Where can I find the verification code for a top-up?
How to order my card?
I dont have a pin
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.