Instruct: Classify the given online banking query into its corresponding intents.
Query: I want to open an account for my children
DO I have to be 18 to open an account?
Can I change my PIN without going to a bank branch?
My payment for my card is not working
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?
Why has my new card still not come?
I didn't mean to do the transfer, is there any way to cancel it?
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
My card is missing.
I need to order a new card as my other one was stolen.
My billing address changed and I need to update my information.
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
Where did my extra fee for the transfer come from?
What do I use to verify my identity?
What do I need to do in order to get a new card?
There must have been a mistake, why was I charged an extra pound?
I tried to buy something online but my funds were transferred back to my account. What is happening?
I got a new card and can't find where to link it.
Your service is bad.  Close my account.
What is the first step that I should take after my card has been stolen?
What are the steps for  making a transfer for topping up?
There was a direct debit I don't recognize.
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
I have a problem with a transfer. It didn't work. Can you tell me why?
Where can I find the verification code for the card top-up?
How long does it take in Europe to do a transfer?