Instruct: Classify the given online banking query into its corresponding intents.
Query: Why isn't my refund on my statement?
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
I need assistance activating my card?
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
I don't think the charges made when I had currency exchanged are right.
I think I was charged a different exchange rate than what was posted at the time.
Am I able to change my PIN at certain cash machines?
Please tell me if I'm going to be charged for sending out more cards?
Who can send me money?
I want to close my account. The service you provide is unsatisfactory to me.
I found my lost card. Am I still able to use it?
If my top-up didn't transfer, what went wrong?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
I have made a recent check and cash deposit that isn't reflected in my balance.
I need my card immediately.
What do I do if my disposable virtual card doesn't work?
I want to reverse a transaction I did this morning
How do I switch to a different currency?
I transfered my balance a while back.  Why doesn't my account reflect this?
how long should i wait ti activate my card
I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?
Will any ATM's decline my card?
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
My physical card is not working
Why is there a charge for my transfer?
I would like to know what your exchange rates are.