Instruct: Classify the online banking query into its corresponding intent.
Query: Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
How long should it take for my top-up to finish? I've been waiting a while.
Why is the identity check involved?
Can I get a Visa or Mastercard?
I see an unauthorized withdraw.
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
If I want to select a new PIN what do I do?
Are transfers not free? I didn't know I would be charged for transfers.
I need a second card on this account for my daughter.
Estimated time arrival for transfers?
I'm concerned because my cash withdrawal is pending.
i need a refund from you because the merchant is refusing, can you do that?
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
Why am I not seeing the check I deposited this morning in my account?
Why can't I withdraw money?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
My card hasn't shown up yet.
Is American Express supported for adding money into my account?
how can i get it to add money automatically while travelling
why couldn't I use my card at a store?
My card won't let me withdraw money.
ATM withdrawal not working.
I need to make multiple disposable cards in a day.
I am adding money, what currencies do you accept to do this?
can i transfer money i the app