Instruct: Classify the given online banking query into its corresponding intents.
Query: Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
I need to know where do my funds come from
After transfering some money my balance hasn't changed.
Why was I charged when taking out money?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
Is it possible to get a card outside the UK?
How long does it take transfers from Europe to complete?
What went wrong with my transfer?
Why are my transfers and purchases keep getting declined?
Is there a reason there's an extra fee on my statement?
I withdrew cash but it still shows as pending?
Why hasn't my payment gone through yet?
Top up not available in my wallet.
Why was I charged for a cash withdrawal at the ATM?
I would like to track the card you sent to me.
I can't find my code
My PIN is unlocked, what do I do?
Payment I didn't do.
I was wrongfully charged one pound.
Why didn't my transfer work?
How do I know what the exchange rate will be when I make an exchange.
I would like to know how to work out where my funds came from?
Will you charge me more if I use a European bank card for a top up?
Is it possible to exchange currencies on the app?
I do not know why I was charged for the $1 transaction.