Instruct: Classify the online banking query into its corresponding intents.
Query: Are you able to make exchanges to EUR?
What country's money can I hold currency in?
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
Am I able to have a card sent to China?
Why is the exchange rate for my payment incorrect?
I was charged for a cash withdrawal, why?
What do I do if I find a debit charge that I know I didn't do in my billing statement?
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
How soon do cards arrive after I order them?
When will my cash withdrawal show/
Today I used my card at a restaurant and it was declined. Why?
I don't see me 'top up' in my wallet
Is there a fee for topping up by charge card?
Can I use as many top-ups as I want?
I really want a physical card. How do I get one?
Why is there a fee for doing a transfer?
Why can't I make multiple payments with my virtual card?
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
There is a direct debit charge that I don't recognize, what can I do?
Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
I did a transfer and I was charged a fee that shouldn't be there!
I don't know where my phone is.
Can you unblock my account?  I entered the PIN wrong.
the transfer to an account wasn't allowed is there any other way for me to do it
On what do you base your exchange rates?