Instruct: Classify the online banking query into its corresponding intent.
Query: I deposited some money, but the balance has not changed.
why hasn't my cash arrived yet from my cheque?!
I got a message that my transfer was declined.
Why hasn't my top-up finished pending yet?
Please help me figure out the reason for the odd withdrawal amount from my account?
Why wouldn't the ATM give me my money?
My PIN was entered wrong and now I am blocked.  Please unblock.
My app was on the phone and I was mugged.  What do I do?
I withdrew cash and was charged
Are purchases returnable for full refund?
How long does it take for a top-up?
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
I have some transactions on my account I did not make. Can you cancel my card and prevent further use.
Are their certain cash machines where I can change my pin?
I have lost my phone, what steps can I take to prevent someone using my account?
Am I able to cancel a transfer I just made
Why are top-ups being verified?
Can I get the Mastercard?
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!
I need to know what flat currencies you support for holding and exchange.
Mastercard is preferred to me.
i havent got my card
I can't make any transfers, they won't go through, the details are correct as I checked them.  Can you look in to this please?
Show me where to order my card.
what is the matter?
Am I able to return an item for a refund?