Instruct: Classify the online banking query into its corresponding intent.
Query: I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
I want to close my account now.
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
What do I do if I can't access my passcode?
I got charged twice with a duplicate card. How do I resolve this?
My transfer was declined, why is that?
There is a fraudulent payment!
Since I need to exchange currencies frequently, would you be able to offer me a discount?
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
What does pending mean on a cash withdrawal?
I already have an account. Why can't I use it unless my identity is verified?
I think the exchange rate for my for my cash withdrawal is wrong
Why couldn't I transfer funds to my beneficiary?
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
I happened to forget my passcode
How can I find out about an extra fee on my statement?
Please explain how I use the disposable cards?
I was charged a fee with my cash withdrawal that I shouldn't have been charged.
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
A fee came along with me paying with card
Why is the refund not on my statement?
I lost the code and can not get into the app. Help!
do i need to wait to get my card before getting a pin
Is it possible to exchange currencies?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Can I use my account before my Identity verification has passed?