Instruct: Given an online banking query, find the corresponding intent.
Query: I would like to know how exchange rates are calculated when transferring funds.
from where are coming your exchange rates?
I withdrew cash and was charged
How do I change my name?
There are automatic debits on my account that I did not make.
Is it possible to get another card?
Why was there a fee with my cash withdrawal?
€1 was in my statement as an extra fee.
Top up keeps failing
I found a charge on my debit that I did not make.
I lost my card n need a new one.
What's wrong with my ID? I can't verify it.
I don't think my top up worked
MY transfer has still not appeared.
Cash withdrawal has been pending, why is it so?
Why use a disposable card?
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
Is my transfer pending?
How do I set up an account for my children?
The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.
What are the rules for a top-up?
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
Can you show me where to link the new card?
What can I expect if I use bank transfer to top up my account?
Can I use my American Express card to add money into my account?
I need assistance to activate the card on my account.