Instruct: Given an online banking query, find the corresponding intent.
Query: My statement has not shown my refund.
i need a refund right away but the funds aren't available in my account
Can I top up using cash?
How long do I need to wait til my top up isn't pending?
Is there any reason why my card didn't work when I tried to top up?
What stopped my transfer, from being accepted?
If I need an additional card, is there a fee for that?
Do you accept all cards and currencies?
How do I top up my account using transfer?
Are there any charges for top ups?
I tried to buy something and it was declined and my transfers keep getting declined, Why?
I would like to cancel a transfer...is this possible?
What ATMs will allow me to change my PIN?
Does it matter which card I use
I got double charged!
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.
I'm not sure how disposable virtual cards work. Please help.
Can you refund my purchase?
What happens if I use my account and my identity verification hasn't finished?
I would like to know how to transfer money into my account.
I have a question regarding the PIN of the card?
Why do you keep declining my payment?I tried several times with this card and it is just not working.
How can I top up my account with a cheque?
Can I change my PIN at my local bank?
I am travelling and I was wondering what your exchange rates are