Instruct: Classify the online banking query into its corresponding intents.
Query: How do I find the top-up verification code?
Can you show me how to verify the top-up card?
How do I find the refund on my statement?
I need some help linking my new card.
With my new card, how may I activate it?
Is verifying my identify important?
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
I need a refund. This is not what i wanted.
Which countries do you support?
I took out money and there is a fee.  Why?
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?
why did my payment revert
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
Do I need to convert my currency from GBP before transferring?
i transfered and yet it is still pending
There is the same transaction showing more than once.
Why are you charging me a transfer fee?
Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.
I have a duplicate payment on my account
Why did you revert my top up?
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
How can I tell if there will be a fee added to my payment or not?
I need to know the process to transfer money into my account.
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
My card data has been exposed.
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?