Instruct: Classify the given online banking query into its corresponding intent.
Query: I see a charge for a direct debit that was not me.
I can't recognise this Direct Debit payment.
lost my phone, what is account security?
My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?
Why isn't my refund showing up in my statement?
What should I do if I think someone stole my details and used my information to make some transactions?
I'm still waiting on a payment
Where is my pin? I don't have it yet
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
Cancelling a transaction
Why couldn't I transfer to a beneficiairy?
A foreign purchase I made has the incorrect rate applied to it.
Is there always a charge when withdrawing money?
why hasn't a transaction to a friend cleared yet?
Why is there a €1 charge on my statement?
I need you to delete my account right now.
How do I get this damn virtual card to work?
How much would I be charged for a transfer?
What is the estimated wait time on a US transfer into my account?
Where is the money I put in the bank?
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.
Do you issue cards for someone living in the US?
Am I gonna be charged for sending out more cards?
What is the delivery time to the US?
Where can I order my virtual card?
I only have one other credit card from the US. Do you accept that?