Instruct: Classify the online banking query into its corresponding intent.
Query: I need help finding the verification code on the top up card.
Why do I need to verify a top-up?
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
What went wrong with my transfer?
They is a payment I don't recognize on my statement.
I want to transfer money into my account
Can you explain your refund policy, please?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
I accidentally made a payment to a wrong account. What should I do?
Can I have another card in addition to my first one?
I want a refund on the things i bought
My account is locked because I used the wrong pin too many times.  Please help.p
I got less cash than what I specified for through the ATM.
Why hasn't my account updated to reflect my current balance?
How do I activate my card, so that I can start using it?
I might be paranoid, but someone may be using my card.
I bought an item and now I want a refund.
Help me delete my account.  I am not satisfied with the service.
how do i cancel my account
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
I wasn't charged the correct exchange rate for an item I purchased.
What is the source of the money in my account?
My card is about to expire, what do I do?
Why won't you accept my payment? I keep trying with this card and it's not working.
I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.
What are the charges for receiving a SEPA transfer?