Instruct: Classify the online banking query into its corresponding intents.
Query: Why would my transfer result in a decline message?
I need to make a transfer but it keeps getting declined I need Help!
I need to update my address.
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
It seems like a transfer is pending.
How long does it typically take for a pending ATM withdrawal to clear?
How long will it take for my payment to go through?
Where do I go to reset my passcode?
There's a payment with my card that I didn't perform. I don't know that name shown.
I was charged twice for the same thing.
Why can't I take money from my account?
How can I get my card to work?
Why doesn't my passcode work?
I got a message that my transfer is not possible.  What is happening?  I need this to go through please.
How do you figure out the exchange rate? Can you explain why I got less money than expected?
My phone is at the hotel.  How can I use the app?
Why did I get a fee for getting cash?
The ATM wouldn't let me have my money.
I happened to forget my password
Do I get charged if I get money?
Are physical card available?
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?
How do I get selected for a visa card?
Can you tell me why I was charged to withdraw cash?
I only have a card from the US is that okay?
I did a transaction this morning and now I want to cancel it.