Instruct: Classify the online banking query into its corresponding intent.
Query: My identity hasn't been verified.  Can I use my account?
What is my identification used for?
When will my card be here?
card is being used by someone else
Why wasn't my bank balance updated?
Why hasn't my top-up gone through?
What can I do if my passcode won't work?
How to verify top up card?
can i top up from a usa credit card
This exchange rate on my purchase is wrong.
Could you tell me why my top up isn't showing in my wallet?
I wish to remove my account.
I was informed that transfers were free. I noticed I have a fee but why?
i live in portugal. do you operate here?
The ATM didn't give me enough money.
There's been a transaction to the wrong account.
I have to verify my identity. What do I need to do?
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
Close down my account.  I don't like your service.
where is the code for verifying the top up card?
Is there a transaction limit for a disposable card?
What needs to be provided for identity verification?
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?
I have duplicate charges for the same transaction
My address needs to be changed.
What kind of cards an currency do you support?