Instruct: Classify the given online banking query into its corresponding intents.
Query: has my card payment been reverted?
I made a payment and it was reverted and wanted to know why?
I get a "decline" message when doing a transfer
How can I tell where the money came from?
I'm expecting a refund but it's no where to be seen
what is the exchange rate when i get cash
Is there a fee for transferring money
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.
Could you assist me in finding my lost card?
Why do we need to verify top-ups?
How does identity check work?
How can I transfer money into my account?
you got the exchange rate wrong for my cash withdrawal
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
If my card payment isn't working what do I do?
How do I return something for a full refund?
I made a mistake of transferring, can I cancel my previous transfer?
How can I choose between Visa and Mastercard?
What steps do I need to take to exchange currencies?
How do I verify my top up?
is there a way to change name?
For the identity check, do I need any kind of documentation?
If I don't have much money in the account can I auto top-up?
I've made a transfer, how long until the money reaches my account?
When can I use money sent to my account?
I didn't receive the correct amount of cash when I exchanged it overseas.