Instruct: Classify the given online banking query into its corresponding intent.
Query: Does this app have the same exchange rate as third parties?
How do you determine exchange rates?
Is there such thing as top up by cheque?
I don't know where my phone is.
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
I wanted to know why i got an additional fee when i use my card.
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
I left my phone at the hotel I was staying at so I can't use the app!
Do I have to pay more for exchanges?
I think my card is expiring, what happens then?
What reasons would a topup fail?
My card's expiring a month from now, should I place an order for the new card?
How can I find out why my transfer didn't go through?
How much would it cost me if I transfer?
It's been more than a week since I had a return charged to my card, why hasn't it showed up?
I tried to transfer some money and it hasn't done it yet - what's going on?
Why won't the ATM let me withdraw money?
Is it free for top ups?
Is it possible to top-up automatically?
Is there a limit to a disposable virtual card?
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
Someone else might be using my card without my permission.
Editing my personal details
I lost track of my card
The card payment didn't work