Instruct: Given an online banking query, find the corresponding intents.
Query: Please help me get a Visa card.
I'm happy with Mastercard and want to stick with just that credit card.
I would like to know how exchange rates are calculated when transferring funds.
Let me know what the steps for the identity checks are
Can I verify my top-up card?
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
Why am I getting charged more for using my card?
I'm waiting for my transaction to complete.
I shouldn't have been charged but I see a fee, why?
Why did I have to pay an additional amount when using my card to pay?
who charged my card
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
How come my card payment has been declined?
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.
Are top-ups allowed using Apple Pay?
How long before a bank transfer shows up in the account?
Can I wait for you to send me a new card when mine's about to expire?
what is the exchange rate when i get cash
The machine gave me the wrong amount of cash.
how do i find out about transfers
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
How long does a transfer take to reach one's account.
Why am I still waiting for a transfer?
How can I prove who I am?
What are the steps that I need to take to activate a new card?