Instruct: Given an online banking query, find the corresponding intent.
Query: I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
The app can't verify my information for identity proofing purposes.
Is the PIN sent in another message?
What is the maximum for top-ups?
What do I do if I still have not received my new card?
I got some cash but it wasn't the right amount.
Why is there a fee on a card payment?
My card was stolen
The transfer was accepted but now it's stuck on pending. When will it go through?
Can I auto top-up as much as I want?
I tried to withdraw $100 but only got $20. What happened?
What fiat currencies do you allow exchange with?
I was charged twice for the same thing.
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?
Can you tell me how to get my card on the app?
How do you check my identity?
Do I have to verify the top-up?
I forgot what my pin number is and now am blocked can you help me get in?
Can I go ahead and use my account even though my identify hasn't been verified yet?
I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.
What fees are charged for a physical card?
Which fiat currencies are compatible for exchange and holding?
What do I do if I already had a card with you guys?
My transfer was wrong, are you able to stop it before it goes through please?
I don't understand why you want so much of my personal info.