Instruct: Given an online banking query, find the corresponding intents.
Query: Why am i being charged for withdrawing cash funds?
Why was I charged for cash withdrawal?
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
What is the longest a US transfer should take to appear in my account?
I'm having trouble proving my identity
There is not a refund in my statement.
What do I do if my phone was stolen?
Why hasn't my transaction completed?
Can you issue both a Visa and a Mastercard to me?
Why does a top- up need to be verify?
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?
How will I know when I get my refund?
Why hasn't my balance been updated from the check deposit I made?
Is it possible for friends to top up my account?
can the delivery be specific to my needs?
How do I go about getting a refund?
I just found a payment from a while back in my account that I didn't make.  Can I still dispute it even though it was a couple of months ago?
What currency is supported for exchanges and holding?
Seems like my top-up has been cancelled
Why hasn't payment gone through yet?
Why is  my balance not updated?
I put some cash into my account but it's not displaying that on my balance.
For what reason did my top-up get cancelled?
Why wouldn't the ATM give me my money?
How can I access my account when I have lost my phone?
Can you tell me what cards and currencies you support?