Instruct: Classify the online banking query into its corresponding intent.
Query: I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
I have two of the same charges on my account!
I recently bought an item using my card and I was charged an extra fee why is this?
I am having some difficulty verifying my id.
My top is still pending.
I would like to use top-up with my Apple Pay.
How long do bank transfers take to clear
I didn't know I was going to get charged to use my card.
Help me!  When I was abroad, the exchange rate was wrong.
I'm having difficulty verifying my identity.
I found my card, am I able to put it back into the app?
How do I change my address ?
The ATM didn't give me the full requested amount
my cash balance less than what I thought
Why was my transaction charged an extra fee when paying with my card?
For the identity check, what kind of documents do I need to have?
What currencies and methods can i use to top up my account?
How long does it take for my physical card to be delivered.
What do I do if I have exceeded all my PIN tries?
Where can I get money from my card?
Hold old do my kids have to be to use the service?
Can you tell me more about limits to disposable virtual cards?
Can my daughter also have a card issued in her name, but linked to my account?
My card's expiration is approaching, how do I replace it.
Can I get a Visa card?