Instruct: Classify the online banking query into its corresponding intents.
Query: I can't log in
I can't access my account.
What is the process for activating my new card?
Where is my missing cheque I deposited?
I was charged an additional amount of money for making a purchase with my card
How many disposable cards per person?
I'm having a hard time proving my identity.
Can you tell me where to go to get a disposable virtual card?
Why was I charged $1 in a transaction?
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
Is my PIN recorded anywhere?
How do I fix a broken card?
Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this
It looks like a payment I've made hasn't made it through yet.
my top up isnt there yet where do i find it
I was unable to transfer money to a beneficiary.
I have lost my phone.
I've been charged an extra £1 and I don't know what it's for
I am not supposed to be charged a cash withdrawal fee, but I was.
I received a transfer in GBP how do I change it to a different currency?
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
Is there a reason my new card hasn't arrived?
Help me unblock my account.  I entered the PIN wrong too many times.
My transfer to my account is missing.
Are there ways for other people to send me money?