Instruct: Classify the given online banking query into its corresponding intents.
Query: How do i authenticate a top-up card?
What is the verification process for my card?
My transfer is pending too long.
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
The ATM wouldn't let me withdraw cash.
I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?
I didn't make this payment and it's on my app
I need to stop a transaction that I made.
Who do I talk to about the ATM swallowing my card?
Where can I find my fund information?
When can I expect my card?
I didn't make the direct debit payment on my account.
Could you please freeze my card immediately?
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
How do I order a new card? The current one is about to expire.
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
How's the exchange rate?
When will you be taking orders for disposable virtual cards?
What steps do I need to get another card?
Why has my deposit in the ATM not cleared yet?
I got cash and the exchange rate should have been different than it ended up being.
Your machine took my card. How do I get it back?
can you share card tracking number?
I'm waiting on a top-up, its still pending
My cash deposit from a week ago is still not in my account. Can you help me please?
The wrong exchange rate applied to my cash withdrawal.