Instruct: Classify the online banking query into its corresponding intents.
Query: Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
My credit card for was not approved for a top-up transaction.  What happened?
Would it be possible for me to get a second card?
Is it possible to top up by card?
In what increments can I top-up my card?
Can you tell me why I can't make any transactions?
What is the process for activating a new card.
What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.
Do I need to go to a physical bank to change my PIN?
It seems I need to get information on limits for top-ups.
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?
I am having a problem with verifying my identity.
Do I need any kind of proof for the identity check?
The app says I made a cash withdrawal that I didn't make
Where can I get your exchange rates from?
Why cant I transfer to my account?
It won't let me verify my identity.
What steps do I do to transfer money using my credit card?
What's wrong with my card? The clerk at the grocery store said it was declined.
Are there any fees if I want to add money using an international card?
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
I have a duplicate charge
My contactless payments don't work.
I seem to be having trouble with my Google Pay Top. Can you please help?
I withdrew some cash and the exchange rate seems to be wrong.
I was charged an incorrect exchange rate for a withdrawal.