Instruct: Classify the online banking query into its corresponding intent.
Query: The service here is horrible, I want to delete my account.
for god sake, just delete my account i am sick of this
It's only been a few weeks my my top-up got cancelled
I think I forgot my passcode
Can I withdraw money from another bank and transfer it into my empty account?
Why doesn't it work when I use American Express to try to add money to my account?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
I recently reported my card as missing/lost, and I just found it. Can I still use it?
I want to op up my account by using bank transfer. How do I go about it?
Would it be possible for me to get a second card?
I received the wrong exchange rate for an item i bought.
What are the charges for receiving a SEPA transfer?
Are there businesses that don't accept this card?
What do I do with my "decline" message on a transfer?
There is a direct debit payment I don't recognize.
I'm having problems with ID verification
Do I have to pick a creditcard brand?
I was told I would be getting a refund but I have yet to see it
What needs to be provided for identity verification?
My ATM withdrawal was declined.
What is the reason for the identity check
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
I'm having trouble proving my identity
I haven't received my card and am worried it is lost.
i cannot get virtual card to work
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.