Instruct: Classify the given online banking query into its corresponding intents.
Query: I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
to cash withdrawals charge me?
My ATM card isn't working for a withdrawl
My card was supposed to arrive, but hasn't?
Where can I find my PIN? I haven't gotten it yet.
Help me cancel a transfer.
i disagree with a charge
I thought I lost my card but I found it today, so I would like to reactivate it.
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
How do I top-up while traveling?
ATM only gave me $20 instead of $100
I want to know about your refund policy.
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
Can you tell me why I wasn't able to complete my transfer?
Everything was stolen from me.  I can't use the app.  Please advise.
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?
I am upset with your service.  Please delete my account.
How can I order a card?
I used to know my password, but not anymore.
Will there be a fee if I receive a SEPA transfer
I have used this account overseas recently. Has there been an increase in fees that I am unaware of?
How do I close my account?
I've deposited a check in my account but the cash isn't showing as available.
My phone was left behind.  Can I still use my card?
I have made a recent check and cash deposit that isn't reflected in my balance.
Can I get a new card even though I am in China?