Instruct: Classify the given online banking query into its corresponding intents.
Query: I have a pending payment on my card.  Why?
After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?
What is the first step that I should take after my card has been stolen?
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
Can you tell me why I wasn't able to complete my transfer?
why was my payment reverted on the app
Could you send me and up date on the arrival of my card?
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.
Can I change my name?  I am not married.
Can I use my card at an ATM?
Card activation steps
If my card is going to expire this month, do I need to order a new one?
How can I see the progress of delivery of the card that was sent?
I want to get my hands on one of those virtual cards!
Why would the app show a withdrawal that I did not make?
I haven't used my card all day but there is a payment showing in the app. Please cancel it!
The wrong exchange rate was used when I purchased an item.
Can you tell me how to top up on my card?
To receive money are there charges?
I'm confused as to why my top-up did not go through.
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
I transferred money but the balance did not update.
Is identity verification required for me to use my account?
How is the exchange rate calculated?
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
I was charged an incorrect exchange rate for a withdrawal.