Instruct: Classify the given online banking query into its corresponding intent.
Query: I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
Everytime I try to prove my identity it won't let me.
Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.
Why did I get less from the ATM?
Why couldn't I get cash from an ATM?
I need a new card because the ATM took mine.
I can't enter my passcode.
What's the exchange fee?
I have transfered to my account before but it is being declined now?
Can I trace where my funds came from?
What do I do if I completed a money transfer but the recipient hasn't received it?
Why does it matter that I prove my identity?
How much would it cost me if I transfer?
Why did you give me so little currency?
I should not have been charged a fee for my transfer.
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
Can I reset my PIN if it is blocked?
I'm unhappy with the exchange rate your cash transactions.
What fiat currencies do you allow exchange with?
How can I investigate a missing refund?
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
How can I get my PIN unblocked?
How do I know when my new card is going to arrive?
Where is the closest ATM to me?
I would like to know more about what a disposable virtual card is?