Instruct: Given an online banking query, find the corresponding intents.
Query: Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
Why am I charged whenever I withdraw cash?
Where can I get a physical card?
Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
IS there a fee to exchange currency?
Why was I charged twice for the same thing?
Is it possible for me to change my PIN number?
I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?
How long will it take for the money to reach my account?
How do I get a disposable virtual card as well?
How can I change my PIN?  Help.
Why am I unable to withdraw my money through this card?
How can I exchange USD and GBP in the app?
Can I top up online?
What could the reason be that my payment card was declined?
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
The app passcode has completely slipped my mind.
What are the restrictions on the virtual cards?
My refund is not showing.
what is the cost for exchanging currencies?
Can I use this app to exchange between dollars and pounds?
What is the first step I need to make for being able to access my account?
How do I get another card
I just got a new card how do I get it to start working?
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.