Instruct: Classify the given online banking query into its corresponding intents.
Query: My new card hasn't came in.
I know I'm getting a new card but would like know when I can expect to receive it.
I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?
How will I know what the exchange rate is?
I need to see where my money came from.
I lost my card n need a new one.
Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
I deposited a cheque a week ago but have yet to receive the cash.
In the app, how can I make it show the new card that arrived?
There is a direct debit charge on my account that is not mine.
Can I exchange USD and GBP from the app?
How can I receive a virtual card?
Can I have a refund for one of your products?
I see cash withdrawal activity in the app that is not mine.
What do I do to verify a top-up?
How can I check for an unsupported merchant for my transfer request?
Why is my last cheque deposit taking so long?
Will there be a charge for sending out more cards?
Can I auto-top up?  How do I do it?
My cheque is slow to cash
I need to activate my card, how is that done?
Is there a reason my transfer failed?
Is there a fee to add money to an international card?
When can I expect the transfer to arrive in my account?
Please give me both Visa and MasterCard, is it possible?
What is the current exchange fee?