Instruct: Classify the online banking query into its corresponding intents.
Query: I have lost my card, but need to place an online order! How do I get a virtual card instantly?
how to i go about getting my virtual card
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
Why is my balance still the same after a cheque deposit?
Am I charged more for using the ATM?
My card is lost!  Please help me!
I am not happy with your service and request that my account be terminated!
Is there a reason my transfer would have been declined?
I need to change my personal details in my account.
Can I order a new card with the app?
I want a refund
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
What do I do with my "decline" message on a transfer?
I tried to pay with my card and it didn't work
How do I make sure my transfer isn't goin to an unsupported merchant?
Is the card welcomed by everybody?
Why can't I take money from my account?
Please explain why my transfer attempt was declined. Thank you.
The cash deposit I made this morning has not been credited to my account
I think my card is broke it's not working anymore
I got my card now, how do I make it show up in the app?
What's the procedure for getting a card?
Where do you mail physical cards?
I bought some things in the morning but the payment shows as pending
Can I choose from either Visa or Mastercard?
My identity verification didn't work