Instruct: Given an online banking query, find the corresponding intent.
Query: I can't use the app because I got mugged yesterday and they took everything. I need some help.
I no longer have my phone with the app, what should I do?
Can I top-up any amount I wish on any given day?
What should I do?  I topped off but the app reversed  it.
I have the funds, why can I not use my top-up?
How do I get my refund back?
I need to move money from one of my other accounts to this one.
Why would my card payment be reverted?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
My rate is not right when I used my card in a different country's money.
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
can i create my own pin right away
How do I activate my new card I just got?
How long does it take for a bank transfer to show on my balance?
I tried to top-up, why didn't it work?
The app reverted my recent payment
Please explain why my transfer attempt was declined. Thank you.
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
what can I do if I got my American Express in Apple Bay but top up is not working?
I moved and need to change my personal information.
My card still hasn't arrived after two weeks, now what?
When will the money reach my  account?
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
Will I be charged for adding money by transfer?
What are the steps I need to take to cancel a transaction?
Why is my top-up showing as reverted?