Instruct: Classify the online banking query into its corresponding intent.
Query: Can you tell me what i need for the identity check?
What proof of identification is needed?
The balance has not been updated.
My ATM card isn't working for a withdrawl
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?
How do I verify the top up?
Will you guys charge me for topping up by transfer?
What are the steps needed to top up with Apple Pay?
What is the expected delivery date for my card?
There is a direct debit charge that I don't recognize, what can I do?
Why is my withdrawl to cash still pending?
I have no way to prove my identity.
When I got my cash, the amount was not what it should have been, based on the exchange rate.
What is the most amount of disposable cards allowable?
I have an unauthorized direct debit on my account
Balance hasn't been updated following a bank transfer
My payment's stuck on pending.
Why are there multiple transactions showing for one purchase?
There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
I tried to use my debit card, but the payment did not work.
My money transaction can't be seen by the person I sent it to
Can I get a card that works in other countries like Africa and Indonesia?
the money i transferred didnt arrive
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
Can I set up to my account to automatically top up?
Where is my virtual card?