Instruct: Classify the given online banking query into its corresponding intent.
Query: The app is not able to realize that it is me.
I'm not sure how to provide my identity.
I do not recognise this card payment.
I had the wrong exchange rate applied to some cash I got abroad.
How do I get a new card as your machine swallowed mine!
I want to top up my account by a bank transfer, but will I be charged?
Why was I charged a higher exchange rate when I bought something abroad?
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?
I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?
What is the status of my card's delivery?
How can I know where did my funds come from?
Why is my cash withdrawal still pending?
i have been trying to top up my account with a check but it won't work
Can I get information on the identity checks?
Why is my card not working anymore?
Can I receive a refund for an item I purchased?
I want to get a refund.
How can I receive my salary with a different currency?
When I topped up the app has seemed to reverted it.
Can you tell me when the transfer will be completed?
Why would I be charged an extra fee while doing a transfer?
Where is my pin? I don't have it yet
How are exchange rates calculated at this bank?
I am not comfortable verifying my indentity.
I just got my new card, how do I activate it?
Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?