Instruct: Classify the online banking query into its corresponding intent.
Query: There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?
My purchases from this morning still have pending payments.
While doing a transfer, it says declined.
Problems with my top up
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
I want to top up by card, what do you support?
Where can I find the verification code for the top up card?
Can I change my pin number at a cash machine?
I froze my account, but how do I order a replacement card?
Do you take SWIFT transfers?
do i have to talk to someone to close an account or can i in the app
Do you know what your exchange rates are?
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?
Currently I can't get my card to work.
Help me create several temp cards every day.
Why do I need top-up to be verified?
What does the decline message mean
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
Can I change my PIN at any cash machines?
Am I able to modify my account details?
I can't find the top-up card verification code.
I can't get my actual card to work
Why did my payment go back to my account when I bought something?