Instruct: Classify the given online banking query into its corresponding intent.
Query: I would like to cancel my purchase.
Can you please assist on my item that needs to be refunded?
Can I put my old card back in the app?
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
The applied exchange rate is wrong for the cash I got abroad.
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?
What do I do after the ATM takes my card.
How can I change to another currency?
What is the top-up limit on my cards?
Can I cancel a transaction?
How do I change the details in my account?
Can you unblock my account?  I entered the PIN wrong.
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
There is a withdrawal on my account I didn't make.
I do not think the pop up went through yet.
Are their certain cash machines where I can change my pin?
I think that somebody is utilizing my card without my authorization!
I was charged twice.
Does it cost money to top up?
Does your app allow currency exchange from USD to GBP?
I cant transfer money into my account
How come when I tried to pay contactless at the bus it didnt work?
Why can't I take $100 out
How do I get a spare card?
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?