Instruct: Classify the given online banking query into its corresponding intent.
Query: Hey there's a fee for a transfer on my account.  Why?!
There is a fee from a transfer that is not supposed to be here!
Would reinstalling the app solve the problem?
Someone has taken my phone from my hotel room!
The exchange rate was different when I got cash
The money disappeared after I topped up my account.
How will I know what the exchange rate is?
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
In a month, my card will reach its expiration date, am I required to request the next card?
How do I change my PIN abroad?
Help!  In the app there is a direct debit that I don't remember.
Money was taken out without my consent,
How can I Use thereto-top option?
I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
how is it possible to add another card to account
I'm waiting for the ID verification to go through still, so is it too soon to use my account?
When will the transaction post to my account?
I was just needing to know why my card got declined
Does it matter which card I use
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?
I would like to know why a withdraw I made for some cash shows up as pending.
How long do I have to wait until the transferred money shows up?
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
I already have a card and want to link it
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?