Instruct: Classify the online banking query into its corresponding intents.
Query: Why was I charged an extra fee when using the card?
I just saw a fee on my account. When do these get charged?
There was a problem with the exchange rate on a purchase.
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
Where are the Mastercard ATMs?
I was declined when I tried to take out cash!
It won't let me prove my identity.
How much would it cost me if I transfer?
Cancel my transfer, please.
Is it possible for me to top up with Google Pay?
I only received $20, but I requested $100.
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
My transfer was wrong, are you able to stop it before it goes through please?
There's a €1 fee on my statement, why?
In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?
Please explain how I use the disposable cards?
I attempted to enter my pin to many times.
I didn't make the direct debit payment on my account.
Why is a transaction still pending?
Did a card payment that I made get cancelled?
Why did my top-up fail?
My card payment has been cancelled
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?
How do i verify my card?
I can't log in
Can I deposit money using Apple Pay?