Instruct: Classify the given online banking query into its corresponding intent.
Query: Can the exchange rate change while I am in the process of making a withdrawal?
I withdrew some cash and the exchange rate seems to be wrong.
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
I thought transfers were free. Why was I charged to transfer?
How long will this take to get to me?
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.
How can I receive money from someone?
I am still waiting for a transfer to show up
How much is it to receive money?
How do I reverse a transaction on my account?
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?
Is it possible to delete the account?
What is the process to get a new card when your old one expires?
I believe my top up has failed
Help me delete my account.  I am not satisfied with the service.
I am wondering about a transfer from a different country that doesn't show up yet?
Are there any places that I can't use the disposable cards at?
What forms of ID should I use for verification?
I just moved. How do I give you my new address?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
Why hasn't my cheque processed?
Why, when paying with the card, was I charged an extra fee?
I can't see the transfer that I put in.
Explain to me how to verify the top-up card.
What does it cost to receive a SEPA transfer?
Does the fee for exchange change?