Instruct: Classify the given online banking query into its corresponding intent.
Query: Where is my refund? it appears to be missing.
My refund isn't going fast enough.
Can you tell me how transferring money into my account works?
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
I have a cash withdrawal that says it's pending, why?
I think you reverted my top up.
Mastercard is my preferred company.
I would like to receive instructions showing the verification process for top up cards..
Is there an automatic top up feature?
I would like to know what exchange rates you use?
Why did my top-up not get approved this time?
How do I know which countries you provide service in?
I tried the wrong PIN too many times.
Will I get a Visa card or Mastercard?
How do I know when my new card is going to arrive?
I see an unfamiliar payment on my statement.
How can I receive a virtual card?
I sent some money but the intended recipient says it hasn't arrived
How long does it take for pending transfer transactions to post?
Is it possible to have more than one disposable card?
How much longer is it going to take to get my new card?
Can you tell me how to get my card on the app?
What is an exchange rate?
What is the length of a transaction completion?
how come i was declined
My identity hasn't been verified.  Can I use my account?