Instruct: Classify the online banking query into its corresponding intent.
Query: Transfer unable to be completed, states 'declined'
I noticed my transfer was declined.
How long will an urgent transfer from China take?
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
There is a direct debit payment on my account that I didn't authorize.
I used my card to top up but it's saying it is still pending. What does this mean?
Why is there an identify check?
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?
i can not see my top up
What should I do if my card doesn't work?
What was the extra charge for using my card?
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
Is there a problem with the payment that I see is still pending?
What does it mean when a payment is pending?
Can I exchange USD for GBP in your app?
the balance has not changed, but I have deposited some money
I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
What do i do if the exchange rate was wrong for the item i bought overseas?
I can't find my card!  What should I do?
Can I Transfer from SWIFT?
I made a deposit but it is not showing up in my balance.
I made a cash withdrawal earlier and it's showing as pending.  What does that mean?
Let me know what the steps for the identity checks are
Why is there an extra pound charge that is pending?
Is there a Mastercard ATM nearby?
Can I choose whether I receive a Visa or a Mastercard card?