Instruct: Classify the online banking query into its corresponding intent.
Query: What's taking my top-up so long?
Why hasn't my top-up gone through?
I need a new card.
Is verifying my identify important?
Can I activate my card with the app?
How can I activate my new card? I didn't recieve any information with it about how to do so.
The app shows a withdrawal that I did not make or authorize.
I received my card, how do I get it to work in the app?
I got some cash in the ATM but its still pending
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
Why is there an extra fee charged?
Is a bank transfer acceptable for topping up my account?
Can I get a second card for free?
I exchanged cash when traveling and the rate was incorrect.
What is needed for identity verification?
I'm not happy, I want to close my account.
Why has my payment been declined? I paid by card.
I cannot use my PIN.
My transfer is still pending, why?
Why can't I transfer money to a beneficiery?
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.
When will my money be in my account?
When I withdrew my money, why was there an extra charge?
Can I make an account for my daughter?
It's not letting me transfer money to my beneficiery.
Why cant I send money to a beneficiary?