Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
I asked for a refund but its not here yet
I thought I lost my card but I found it today, so I would like to reactivate it.
I do not think the pop up went through yet.
DO I have to be 18 to open an account?
I am unable to get cash from the ATM
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
Why is my cash deposit not in my account?
How can I get a Visa and Mastercard?
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
Where can I edit personal details?
How do i authenticate a top-up card?
Is it possible for a person who lives in the US to get a card?
How do I use disposable cards?
I am inquiring about why there was an extra fee charged when I used an ATM.
Help me delete my account.  I am not satisfied with the service.
How do I go about getting a virtual card?
My account transfer was blocked.
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
What do I need for the verification check?
i tried to transfer cryptocurrency into my account but was denied
Why do I need to have my identity verified?
A direct debit payment I didn't do shows in my app
May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?
I need information explaining why my top-up failed to go through