Instruct: Given an online banking query, find the corresponding intent.
Query: Tell me what the steps for the identity checks are
What is necessary for the identity verification?
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!
When I got cash the exchange rate was wrong
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?
Are you available in my country?
My wallet doesn't show my recent top up.
when will my transfer arrive
I would love one of the virtual cards!
Can I change my in at all ATM's?
Why is my beneficiary not allowed?
Someone withdrew money from my account, and it wasn't me.
If I have a physical card can I link it?
The ATM didnt let me get cash
There is a direct debit set up that was not authorized by me.
What are my options for topping up, automatic and/or manual?
Why are all my card payments being declined?
Will you charge me more if I top up with an international card?
When will I receive the cash payment from the check I deposited?
Do you deliver the PIN separately?
need help with google pay top up
Any charges applicable for new card?
Why did I get charged one pound seemingly randomly?
I don't remember my passcode?
Can you please explain why I was charged an extra fee for my transfer?
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.