Instruct: Classify the online banking query into its corresponding intent.
Query: Somebody used my card without my knowledge!
I can't be sure, but I think that someone may be using my card.
Why was my cash withdrawal given the wrong exchange rate?
How do I know where the funds come from?
I need a physical card.  What are the fees?
Why do you need my name and ID
Can you tell me what countries you offer support for?
Why was I not able to complete my transfer?
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?
Why was there an extra charge with the withdrawal of my money?
For my account, how do I transfer money in?
Mastercard is preferred to me.
How can I get a refund for a purchase?
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.
Help me activate my card.
There is a payment with my card which i definitely did not make by me .Never seen that it before.
I put my check in the bank, but I haven't gotten my cash yet?
what is the amount of disposable cards I can have?
What does pending payment mean?
How can I get a refund for an item I purchased but has not yet arrived?
why hasn't my virtual card come yet?
My top-up funds aren't available yet.
My friend would like to send me money. What are the options available to them?
How many times can I use my disposable card?
There was an extra fee when I paid with my card, why was i charged this extra fee?
Can i receive transfers from my employer this way?