Instruct: Classify the online banking query into its corresponding intents.
Query: I question today's exchange rate for rubles into pounds. I was hoping for a better return.
I think the rate that was applied to my purchase using foreign currency is wrong. Help!
Does it cost anything to do currency exchanges?
Can you tell me how do I get a card?
A transfer is pending.
Why wasn't my card payment accepted?
My transfer was not approved
I tried to withdraw $100 but only got $20. What happened?
What are the currencies that are accepted to add money?
I have trouble proving my identity.
My card payment wasn't accepted.
How can I unblock my PIN?
What can I do if my passcode won't work?
Why did the funds not transfer to another recipient?
I forgot my pin and am blocked now. Can I reset it somewhere?
I added money to the card but the transaction didn't go through
Some cash withdrawal that I didn't make showed up in the app.
Your exchange rates are coming from where?
What does it mean when it says I have a payment pending?
Is there a minimum age for having an account?
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.
What are the restrictions on auto top-up?
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
I put some cash into my account but it's not displaying that on my balance.
what is the status of my refund
What's the exchange fee?