Instruct: Classify the online banking query into its corresponding intent.
Query: On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.
I checked my account today and saw that I was charged an extra pound that I did not spend.
I noticed that there is a withdrawal in the app that is not mine.
Can my job deposit my wages directly into the account.
I requested for a top-up but it has not reflected
Where did my money go? I'm not able to withdraw it from my ATM.
I don't want to give you all my identify details.
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?
Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
I requested a refund but am unable to see it in my account. Why is that?
My friend says he hasn't received my transaction
Why is my identity verification process not working?
How do I get a new card when my old one expires?
Disaster, I've totally forgotten my passcode, can you help me?
Do I get charged for withdrawals?
I'm still waiting for my transaction.
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?
Am I able to have a card sent to China?
How do I set up an account for my children?
Can you tell me when the transfer will be completed?
What is taking so long with my refund?
I am dissatisfied, I would like to close my account.
How do I get a new expiration date?
What currencies do you support?