Instruct: Classify the online banking query into its corresponding intents.
Query: My identity verification isn't working
Why isn't my id verifying?
I have another card from the U.S. Will you be able to accept that one?
There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
I have one other credit card from the US. Do you take that?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
Where's my virtual card
My transfer hasn't appeared yet
What is the most amount of disposable cards allowable?
Why has my payment been declined? I paid by card.
Can you please help me in canceling my order.
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
I would like to have a physical card to carry around and use. How can I get one?
How do I use a check to top up?
Do you charge a fee for adding money in USD?
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
How long will my transfer be pending?
Why is checking my identity important?
Can I receive a refund for an item I purchased?
I need more money in my account. Can I add more by transferring?
Send me my card now! ASAP
Yesterday my phone was stolen from me :( What do i need to do about it?
I received an extra charge for using the card. Why?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.
how to track the card you sent