Instruct: Classify the online banking query into its corresponding intents.
Query: I thought I knew my password but I guess I was wrong, what can I do now?
Help!  I forgot my password.
Can I obtained a Visa Card
Why am I unable to verify my id?
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
I withdrew money and got a fee, please explain
Is there a fee to order a physical card?
Explain top-up cancellation
I purchased something while traveling, and the exchange rate applied was wrong.
I tried to withdraw $100, all it gave me was $20.
I made a payment that is not yet complete.
Why is there a pending time on my transfer?
Why is my 'top up' not showing up in my wallet?
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
Why won't cash come out of the ATM?
Tell me why there is a charge on my cash withdrawl.
What do I do now my credit card has been swallowed by the ATM?
How can I get my card out of the ATM?
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.
How do I use American express to top up my account?
I have a new phone number and need to edit my contact information.
Is there an issue with my account?  I don't see a cheque deposit that I made yesterday.  Please assist.
Are there restrictions to transfers to certain accounts?
How can I cancel my transfer?