Instruct: Classify the online banking query into its corresponding intents.
Query: The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.
I got the incorrect amount of money given to me from my account
I think you reverted my top up.
Where do I go to verify my identity?
Why are my purchases from this morning still pending?
Can I get support?
Why was my transfer request decline?
Can I change my PIN at any cash machines?
I want to close my account & I will never do business with you again.
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
There's an error with the rate that is charged.
How long will delivery to the US take?
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?
I need a hand here, I need to top up cash.
I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?
If my phone was stolen, do I need to do anything?
I have an unusual payment in my statement
I want to change my pin number from an ATM. Is this possible?
I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?
Can I have my card activated?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
Please send me a disposable virtual card.
Is currency exchange possible?
why do i need to verify the top up?
Is it possible to get a physical card?