Instruct: Classify the given online banking query into its corresponding intents.
Query: What is the return policy?
How do I cancel a purchase?
What number of times can I top-up?
can i verify my identity i the app
I did a money transfer to my account and it is not showing there.
I exchanged cash when traveling and the rate was incorrect.
Do you accept US credit cards?
What do the disposable cards do?
How can I request cash back? The ATM just gave me a different amount than what I've been charged though...
Can I get a Visa card?
Why is there a fee added to my statement?
How can I fund another account with my American Express?
I live in the EU, can I get one of your cards?
I had everything lined up to make a transfer, and then it rejected it.
Why was I unable to complete my transfer?
I can't get into the app with the passcode.
I moved and need to change my address.
I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.
How do I unlock my account after typing in the wrong PIN too many times?
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
I have never been charged a card payment fee before. Why did this change?
Questionable transactions on my account.
I'd like to have extra cards. Will I have to pay for that?
My app is showing a cash balance that I did not receive.