Instruct: Classify the online banking query into its corresponding intents.
Query: My account was charged twice for one purchase
I got double charged from something, what can I do?
Where is a Mastercard ATM?
Help, your app is showing a larger WD than I actually did earlier at an ATM.
How did the extra charge on my card come in effect?
Why  am I being told this  transfer will not  go thru
Make me understand why I am charged an extra fee when I use the ATM.
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
How come a fee was charged when I tranferred money
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives
My top-up never worked
What forms of ID should I use for verification?
I want to give a second card for this account to my daughter, would this be possible?
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
I can't get my card out of the ATM
The exchange rate was wrong in the foreign country I got cash in.
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
If I don't have all my documents can they still verify my identity?
Is my card ready for use or does it need activated and if so how?
I wasn't applied the correct exchange rate when getting cash
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
My identity wasn't verified
how to get a new card in china
My phone has been stolen.
It looks like my top up didn't work.  Why?
Can you  tell me how to get AUD not GBP?