Instruct: Classify the given online banking query into its corresponding intents.
Query: I did not make a direct debit payment as listed on my app
I see a direct debit charge that I did not approve
why have i not got my new card?
My PIN has been blocked, what should I do?
where can i deposit a check
Can you explain your exchange rates basis?
The wrong account was used during a transaction.
Can I update my details?
Why have I been charged twice?
My top up isn't in my wallet.
Are you aware of any charges for receiving money?
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
How do I top-up my card with a cheque?
After I used my card I saw I was charged a fee for using it
The transfer to my account was not allowed.
How do I reset my passcode?
When I received my cash, the exchange rate was wrong.
How would I top up with a cheque?
It's only been a few weeks my my top-up got cancelled
I exchange my currency quite a bit.  Do I get an exchange price break?
How do I use my card if I lost my phone?
How do I receive a disposable virtual card?
I was getting cash and the card got stuck inside
How long does it take to recieve my new card?
Why can I not make a transfer?
How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.