Instruct: Classify the online banking query into its corresponding intents.
Query: I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Why was money taken for a transfer?
I had to pay money for paying with my card.
why must I prove ID
Can you tell me about the exchange fee?
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
Why did the funds for one of my purchase come back to my account?
I don't think I should have been charged a fee to use my card.
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
I would like to top up my account automatically. How do I do that?
Please help me find my top-up verification code
Why hasn't my transaction been completed?
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?
The card payment is declined.  Please inform me why.
do you accept from usa credit card?
Is this open to residents of all countries?
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
Explain why my card payment wouldn't go through.
Will you charge me more if I use a European bank card for a top up?
Top up is not working even though I have my AMEX in apple pay.
Can I change or hold different currency?
I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.
What do I do when I get close to the expiration date of my card?
I want to take back my transaction
What will I need to verify my identity