Instruct: Classify the online banking query into its corresponding intents.
Query: My credit card did not go through. Can you see if it has insufficient funds?
My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.
If I need delivery on a certain day, is that something that could be accommodated?
My top up is not showing up in my wallet!
left my phone at hotel, cant use app
My identity can't be verified for some reason
I have a disposable virtual card. Is there a limit to how many times I can use it?
What do I do with my "decline" message on a transfer?
How do I top up my account using transfer?
Who charged me a fee for paying by card?
Can you check if my money has reached my account since it is not showing up yet?
What do I do if I find a debit charge that I know I didn't do in my billing statement?
Can I change my details because I moved?
I need to exchange my GBP to AUD, how would I do this?
I just transferred some money. Why was I charged a fee?
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
Where is this card accepted?
Can you explain the various transaction times shown on my statement?
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
I forgot the passcode on my app.
Can I have it delivered on the date I need it delivered?
How can I order a card?
My statement shows charges for things I never purchased. Were my account details stolen?
Is it possible to get a Visa and Mastercard from you?
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.
Why can I not transfer money into my account?