Instruct: Classify the online banking query into its corresponding intent.
Query: I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
Explain how to verify my identity?
Which type of card will I receive?
Can i get payed through this system?
There is a missing transfer on my account
In my statement, I got a €1 extra fee.
I have a payment that has not gone through yet
Why didn't my transfer work?
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
I would like to change my name after marriage.
Help me please, I need to top up cash.
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.
When does a UK transfer show up?
can I use it in any country?
I need to transfer something to China. It is urgent. How many days will it take to get there?
I would like my refund for this item I bought.
There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
Why didn;t my payment work
Help me!  I don't know what my password is.
Why was I charged a fee for debit or credit card payment?
I want to use a payment card to top up my account. How can I do this?
Are there any ATM's near me that accept this card?
The app reversed a top off I had.  What should I do?
What is the reason my top-up is still pending?