Instruct: Given an online banking query, find the corresponding intents.
Query: I requested a refund from a merchant but don't see the money in my account.  Are you able to check with the merchant or process the refund manually?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
I want to get a virtual card!
the bank transfer was declined
I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.
My details need to be changed, how can I do so?
How can I fix my contactless?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Is there a way to tell where the money came from?
What's a verification code?
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?
How do I verify the top-up card?
Why am I being charged for withdrawing cash but haven't in the past?
There is a strange card payment I don't recognise.
How long does it take for a transfer to reach my account?
How about disposable virtual cards?
I made a card payment which is showing me pending.
how much for a physical card?
I want to use my account before identity verification
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
I had transferred some money but the balance hasn't changed.
How do I track the card you sent me?
Could you please freeze my card immediately?
How do I order another card?
What is the cause of the delay in applying my card payment to my account?
How many days does it take for a transfer to go through?