Instruct: Classify the online banking query into its corresponding intents.
Query: I need to update my address.
How do I change my address ?
I'm unhappy with the exchange rate your cash transactions.
Why does my transfer keep failing? I've tried 5 times and they all failed.
I've forgotten my passcode. Can I reset?
Can you send me a Mastercard, instead of a Visa?
Why did my top-up get reverted?
What is the charge for using a Top up card in the US?
where is my new card?
I am looking for my top-up verification code and cannot find it.
I cancelled my card payment
What should I do if I think someone is using my card without my permission?
I have a US credit card, will you accept it?
I have questions about how to transfer money to my account.
Where do I go to verify my identity?
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
I left my phone somewhere and can't use the app.
Why was I charged a fee? I thought shopping was free?
I can't find my phone and I'm worried someone is going to use it
When do you charge fees on accounts? I just saw a charge on my statement.
What do I do if someone used my card without my permission?
My PIN isn't working.
I wanted to top up my account and it doesn't look like it worked
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?
Am I charged for receiving money?