Instruct: Classify the given online banking query into its corresponding intents.
Query: I believe my top up is still pending
What does it mean if my top-up has not gone through?
I need to update my phone number.
I heard you have virtual cards. How do I get one?
you got the exchange rate wrong for my cash withdrawal
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
My PIN has been blocked, what should I do?
I made a cash deposit to my account but i don't see it
Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.
I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.
Must I verify my identity?
how do i get a new card
A payment I made is for a wrong amount can you help me correct the mistake.
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
I want to revert a transaction I did this morning
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
i live in portugal. do you operate here?
How long should I wait for the card to arrive?
How old do kids have to be to open an account?
Can you please tell me how long it takes for the transfer to be available.
Can someone assist me with activating my new card?
How can I dispute a direct debit transaction?
Please delete my account immediately.
Do you have a problem with EUR exchanges?
How many active transactions can I make with a disposable card?
I'm wanting to get a Visa card today.