Instruct: Classify the online banking query into its corresponding intents.
Query: I have the funds, why can I not use my top-up?
Can you tell me why my credit card was declined while trying to top-up?
I withdrew cash but it still shows as pending?
Where can I find the top up verification code?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
How come I can't find my payment?
A direct debit payment that I didn't authorise shows up in my app.
I left my phone at the hotel I was staying at so I can't use the app!
I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.
My card's expiration is approaching, how do I replace it.
Why is my payment in pending status?
How long will it take to urgently transfer something to China?
I can't find my card, it is lost.
How do I top up my account using transfer?
Is my account accessible even though my verification of my identity has not passed yet?
Do I pay extra for exchange?
Why did the funds not transfer to another recipient?
How much do you charge for exchange rates?
Can I transfer money using a different currency?
What is the appropriate age for my child to be able to open an account?
I would like to exchange currencies, how do I go upon it?
I cannot remember my passcode.
Why did I get less cash than what I asked in the ATM?
What is the Top up rate charge for using a card in the US?
Can you explain more about why should I verify my identity?
i want to get my salary deposited as pesos?