Instruct: Classify the given online banking query into its corresponding intent.
Query: How old do kids have to be to open an account?
As my kids get older are they able to get set up with their own accounts?
Is it possible to get both Visa and Mastercard from you?
Could I chose the date to have it delivered?
Will I be charged if I add more cards to the account?
I would like to change to a different currency.
I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
How long will it take to receive my money from my transfer transaction?
I sent some money but the intended recipient says it hasn't arrived
My app was on the phone and I was mugged.  What do I do?
My withdrawals were going smooth until I got declined today. What is going on?
I had everything lined up to make a transfer, and then it rejected it.
What is the meaning of a pending payment?
If my top-up didn't transfer, what went wrong?
Why check my identity?
What needs to be provided for identity verification?
How long will it take to transfer something to China urgently?
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?
Problem verifying my account
I'd like to make a SEPA transfer to my account, but will I be charged?
Is there a reason my new card hasn't arrived yet?
Are there any limit on the auto top-up?
I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?
WHAT IS THE MAIN REASON OF THIS PROBLEM
where can i have a virtual card