Instruct: Given an online banking query, find the corresponding intent.
Query: There is a direct debit transaction on my statement that I think is not mine. How do I remove?
What do I do if I find a debit charge that I know I didn't do in my billing statement?
Why do I have a strange payment on my statement?
If I am in China, can I still order a new card and if so, how?
Do I get a discount if I exchange currencies a lot?
My card has gone missing.
How long will it be  before the person I sent money to is able to see it?
Why does it matter that I prove my identity?
Does Apple Watch support the topping-off of my account?
Why am I missing my refund
What is the pending payment on my card about?
Where should I look for my PIN number at?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
My actual card isn't functioning.
What's the process for exchanges?
I need to make several disposable cards per day.
Why is the cash withdraw I made shown as pending?
Why can't I use my beneficiary?
I have not received a refund.
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.
What is the currency exchange fee?
Why would my payment still show as pending?
How can I convert currencies?
Can I get a full list of instructions for identity checks?
In the app, I see a withdrawal I didn't make.
Are there specific ATM's I can use with this card?