Instruct: Given an online banking query, find the corresponding intents.
Query: My payment is in the app but hasn't gone through yet
Why is the payment from my card still pending?
I have forgotten my passcode
There is a withdrawal in my account I didn't make.
What is a pending cash withdrawal?
Why is there a verification to identity
How long does it take to make an urgent transfer from China?
In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?
The ATM did not give me my card back?
There's a card payment with a name I don't recognize
What's the procedure for canceling a purchase?
What's go on, where is my new card?
How many top-ups can I use?
Is my daughter eligible to open an account?
how do i track the moeney
Why is the exchange rate different from what I expected?
How long is the wait for a money transfer to show up?
Is there a reason why a recipient might not see my money transaction
Are physical card available?
I want a refund on a direct debit.
Help me unblock my account.  I entered the PIN wrong too many times.
I wish to cancel a transfer
I have a transaction showing up multiple times.
Can I have a discount if I exchange currency often?
why would i be declined if i had money iin my account
Just received my replacement card, what steps do i need to take to activate it?