Instruct: Classify the online banking query into its corresponding intents.
Query: My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
Why is there a fee added to my statement?
Why are there additional fees for transfers?
What do I have to do to get the virtual card to work?
How long will it take for my top up to work? It's still pending
Am I allowed to transfer money to a beneficiary?
Card payment is still pending, why is that the case?
The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?
I didn't receive the correct amount of cash when I exchanged it overseas.
I forgot my password to get into the app!
Why was I charged a fee for my card payment?
Why didn't my payment process
make my account go away
Is it normal to get charged extra when i use my card?
I am asking to end my account.
Do you deal with EUR?
I left my card at a restaurant and now its missing.
Is there any way i get a disposable virtual card as well?
When will my pending payment finish?
It says "pending payment?" Why is it saying this?
How do I use American express to top up my account?
The exchange rate given to me after a purchase, was incorrect
Can I use my Apple watch to fill my gas tank?
How do I know which countries you provide service in?
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
What is your exchange rate between UK pounds and Russian rubles for my last transaction