Instruct: Classify the online banking query into its corresponding intent.
Query: I have an emergency and lost my phone.  I need help accessing my account.
Someone has taken my phone from my hotel room!
Can you tell me where to go to get a disposable virtual card?
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
Why isn't my refund showing up in my statement?
Why was I charged extra on my last UK pound to Russian ruble exchange?
Is there a charge for sending out more cards?
How can I get my card to work?
Help, I don't know what the PIN is to my card?
I need to verify the source of funds.
i'm not satisfied with the services and no longer want to be a customer
I would like to receive instructions showing the verification process for top up cards..
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
What currency can I use to pay for a top up?
Why can I not make a transfer?
I tried to top up, but the funds show up as pending. I thought it was instant?
If I ordered my new card last week, how much longer should I wait to receive it?
Is getting my identity verified required before I can use my account?
I would like to know how much I can top-up.
Can I have more than 2 disposable cards?
Can I unblock my PIN in the app?
I am using the app, and I see cash withdrawals that I did not authorize.
Can I change my PIN at my local bank?
Why was I charged for a cash withdrawal at the ATM?
I see a direct debit transaction in the app that is not mine
Can I have a new card shipped to China?