Instruct: Classify the online banking query into its corresponding intent.
Query: I have trouble proving my identity.
The app doesn't think it's me.
There's an extra fee on my statement, why is that?
Verify my source of funds?
How come my card doesn't work anymore?
Can I get spare cards?
Someone might be using my card.  What should I do?
What's the reason for needing to verify my identity?
I put cash in my account, but I don't see it.
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?
How long do I have to wait for Europe transfers?
Is this card available to Americans?
Why did I get a $1 extra fee on the statement?
Does auto top-up have a limit?
I don't have the device I used to log onto the platform so I can't access it.
What is the refund policy?
If my identy verifacation hasn't gone through can I use my account?
I would like to transfer money into my account.
When will the check I deposited post to my account?
I tired but an unable to activate my card.
Why does my statement have an extra fee?
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??
When traveling, is it possible for it to add money at specific time intervals?
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
Where do I access the auto top-up function?
I got a message that I cannot name X as a beneficiary.