Instruct: Classify the given online banking query into its corresponding intents.
Query: the exchange rate is wrong from something I got in another country
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
What are these disposable cards meant for?
I have to quickly transfer something to China. How long will it take to arrive there?
There is a strange card payment I don't recognise.
I got charged fees for withdrawing cash!
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
When I made a cash transfer abroad the wrong exchange rate was applied
Why isn't my balance updating after depositing cheques and cash.
How do I verify my ID?
Tell me why my card payment would be reverted.
Can you please tell me why my cash withdrawal is still pending?
help me find where this money came from
When will my top up be approved?
I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?
Where is the verification code display?
Why is my card not working anymore?
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
Is there a way to track the new card you sent me?
A withdrawal is showing that I don't recognize
Why would a merchant revert my payment?
Why am I being charged for transferring money?
Why haven't I gotten my payment yet?
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?
Please explain the fee on a transfer I made.
My card did not work at store.