Instruct: Classify the given online banking query into its corresponding intent.
Query: How long does it take for a transfer to finish pending?
My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?
I was given the wrong exchange rate when getting cash
Do you give out Visa or Mastercards?
why verify the top up? it doesnt make sense
I have a disposable card, how many transactions can I make?
Why do you guys need to verify my identity?
My purchase from this morning still is pending.
What do I need to do to cancel a transaction?
I just checked my statement and saw a $1 charge, why is it there?
the exchange rate on my payment was wrong
What documentation do you accept for the identity check?
Why isn't my refund showing in my statement?
Is there a fee associated with using foreign exchange ATMs?
Why isn't my balance updating after depositing cheques and cash.
Why did they charge me an extra $1?
My card appears to have never arrived?
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
Can I make a contactless payments?
I need to know the if there is a limit on the amount for auto top-up.
A card payment on my account is shown as pending.
Why are my transfers getting declined?  I havent had a problem in the past.
I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.
How do I order a card?
I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?
The exchange rate for my card payment doesn't seem right.