Instruct: Classify the given online banking query into its corresponding intents.
Query: Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.
What form of payments can I use for topping up?
The ATM didn't give me the full requested amount
why hasn't my cash arrived yet from my cheque?!
How can i get new card?
I am from X but am traveling to Y - how do I get currency for Y?
There is a direct debit charge on my account that I don't recognize.
Can I do more than 10 transactions with a disposable card?
My exchange rate isn't correct.
I'm waiting on a top-up, its still pending
My transfer to my account is missing.
How do I link my card in the app.
I'm not happy, I want to close my account.
When will I get a virtual card? I haven't gotten one yet
Help! In the app there is a payment that I don't remember.
Which countries does your service work in?
I need to have an item refunded.
What do I do if my card expires soon?
Do top-ups have a limit?
Why is my refund missing in my statement?
I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
What do I need in regards to identification?
Can you tell me what I need to do for the identity check process?
Someone stole my card!