Instruct: Classify the online banking query into its corresponding intent.
Query: I'm confused as to why my top-up did not go through.
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?
How long do European transfers take?
What ID do I need to verify my identity?
Can I add money to my account via bank transfer?
What do I do if my card is stolen?
How many cards am I allowed?
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
Can you please assist on my item that needs to be refunded?
I tried using my ATM card at your Notting Hill location today.  It did not work.  Am I doing something wrong?
how much does it cost to add money
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?
when will I get my refund?
How long does a payment usually show as pending? Is it normal that mine is still pending?
I was charged multiple times at the same location at the same time
Hey I thought transfers were free.  Why are you charging me?
Why did you revert my top up?
I'm not happy with the services I'm getting with this company. Can you please delete my account?
I have lost my phone or it has been stolen.
Why is there a direct debit fee in the App when I didn't do it?
When will the money show in my account?
What happens if my card payment is cancelled?
I see in the app some cash was withdrawn, but it's not mine.
how long are my top ups pending
How can I find out why my transfer didn't go through?