Instruct: Classify the given online banking query into its corresponding intents.
Query: I was supposed to get a refund but I do not see it.
Why isn't my refund on my statement?
I wanted to withdraw $100 from the ATM but I only got $20
I made a purchase with my card and I was charged a fee for using it
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Is there always a charge when withdrawing money?
For SEPA transfers, what kind of charge will be applied?
are you sending me my card?
I transferred money to my account but it is not showing.
How many purchases can I make with one disposable card?
I have a fee for cash withdrawal
Why was my withdrawal requested cancelled by the ATM?
For some reason my card payment hasn't worked. what can I do to look into that?
What are my payment options for topping off my account?
I made a payment but the app cancelled it.
What do you require for identification verification?
Why is this payment pending?
Can I order a second card?
What if my top up didn't work?
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.
Can I use my account now, even though my identity verification has not gone through yet?
Will you tell me how I am supposed to use the disposable cards?
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
I want to delete my account.