Instruct: Classify the given online banking query into its corresponding intent.
Query: In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
One of my payments was doubled
Why has my card been declined?  whats the deal?
I was charged for getting cash.
What source do my fund come from?
What documentation is needed for the identity check?
The refund on my account hasn't shown up
I want to top up my account. What payment methods are supported?
In the app, I see a withdrawal I didn't make.
I have a pending money transfer
I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Please provide me with the restrictions of the disposable cards.
I would like a virtual card...how do I get one?
Can I use cash to top up
Can you tell me the restrictions for the disposable cards?
Where did my extra fee for the transfer come from?
I lost my card and need a new one, will it cost me?
I want to get few more physical cards
I am having issues using contactless payments, could my card be damaged?
The app is showing a cash withdrawal that I didn't make.
Need help with a stolen card.
If I have a physical card can I link it?
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
What is the charge for topping up a card?
Can I have a spare card for this account please?
I was charged the wing amount for an item.