Instruct: Given an online banking query, find the corresponding intent.
Query: I believe I got a wrong exchange rate when I got cash.
The exchange rate for my withdrawal was wrong.
The top-up is broken.
For the identity check, what kind of documents do I need to have?
My order hasn't shown up yet, what can I do?
I need to track the card sent to me.
Help me cancel a transfer.
I made a transaction to the wrong account!
Is there a top up fee?
What went wrong with my transfer?
How will I get my card?
Can I have it delivered on the date I need it delivered?
What is your currency exchange fee?
How long will it take to deliver to the US?
I would like to change my address.
How would I be able to make changes to my personal details?
How do you determine the exchange rate?
I am not satisfied with your service.  Close my account.
Where can I withdraw money from?
I was supposed to receive my new card by now, but it hasn't came in.
I have a pending transaction
i haven't received my order and want a refund
I might be paranoid, but someone may be using my card.
Does it cost anything to top up?
How long am I to wait before the transfer gets to my account?
Is there an extra fee to exchange currencies?