Instruct: Given an online banking query, find the corresponding intents.
Query: Can I have a refund for one of your products?
I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?
My Identity verification hasn't passed yet is it possible to use my account?
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.
My account is  new  why can I  not top up
What kind of money can I hold?
How does one send me money?
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?
Why cant I transfer to my account?
Why did withdrawing money cost me extra?
How do i verify my card?
Do I have a say when it's delivered?
Some cash withdrawal that I didn't make showed up in the app.
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
My card no longer works.
I have a question regarding the PIN of the card?
I was declined when I tried to withdraw cash!
can I choose delivery times to suite me?
Do you offer SWIFT transfers?
I didn't know I was going to get charged to use my card.
can i go into my app to find my pin
Exchange fee help?
Why is a transfer I did recently still processing?
Can I exchange USD and GBP from the app?
I would like to get both Mastercard and Visa card from you if that's possible.
I need to know what flat currencies you support for holding and exchange.