Instruct: Classify the online banking query into its corresponding intents.
Query: They said I would get a refund but I don't see it on my statement.
I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
I got a €1 extra fee in my statement
What is the source of the money in my account?
I've been trying to do a transfer multiple times and have failed? Is the system down?
The ATM stole my card!
Are there limits to businesses that will accept this card?
I would like to top up my account with a bank transfer, is that allowed?
How long will my transfer be pending for?
How do I top-up while traveling?
I've been charged an extra £1 and I don't know what it's for
Why did I get charged one pound seemingly randomly?
Is there a fee to order a physical card?
Could I get a MasterCard and Visa from you?
the exchange rate at which my card payment is at is wrong
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
Why am I charged whenever I withdraw cash?
After my card expires what should I do?
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
Where do I go to update details?
Please help me.  My card is missing.
What can I do with a disposable virtual card?
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
Why did my transfer to a beneficiary fail?
My credit card was declined for top-up. Can you see if there is enough funds in my account?
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?