Instruct: Classify the given online banking query into its corresponding intents.
Query: I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?
Why has my top-up not worked?
I see a $1 charge in a transaction.
I don't understand why my payment was declined. I thought everything was ok.
It's been a week since I ordered my card and it's not here. Please help?
I am in the EU. Can I get one of your cards?
what I need to verify my account
Am I able to add money into my account using my American Express?
At what cash machines can I change my PIN?
I didn't receive the amount of cash I requested for the ATM.
An ATM machine didn't give me back my card.
should i add money via bank transfer instead
Give me my card, I need it now!
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
Which ATMs accept this bill of fare ?
DO you know the reason for the identity check?
Help!  The app has an ATM withdrawl that I didn't make.
I bought a product a week ago, but may need to return it.
Are there any restrictions on where I use this card?
Why did I get declined when trying to get cash?
Is it possible to dispute a debit payment from a couple of months ago.
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
What do I need to do to exchange my money?
How much is the exchange fee?
I shouldn't have been charged but I see a fee, why?
I would like to have assistance with activating my card.