Instruct: Classify the online banking query into its corresponding intents.
Query: Why did I get charged when getting cash?
I just had a look at my statement. Why have I been changed for using the ATM?
I made a payment and it was reverted and wanted to know why?
How recent do my documents need to be for verification?
The exchange rate for me was wrong when I was abroad.
Why is my transfer appearing as "pending"?
I need to cancel a transaction on my debit card.
There is  an extra 1£ charge on my app. Why did it charge me extra?
Can you tell me which cards and currencies are supported?
I don't know my password anymore.
How do I know which payments I make will have additional fees? Where can I find this information online?
There is a strange charge on my debit statement
Why couldn't I get cash from an ATM?
Do you need my birthdate?
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?
When will I see my cash, since I already deposited my check?
The exchange rate applied was incorrect when I was traveling outside the country.
My phone was stolen, what can I do?
Some cash was withdrawn in the app, but I did not do it.
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
Help my prove my identity.
My top up was reverted. Can you help?
Give me my card, I need it now!
Why did my transfer not work?