Instruct: Given an online banking query, find the corresponding intent.
Query: Should my cash withdrawal still be pending?
What does it mean if my cash withdrawal does not show up properly?
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
Can I use your services without access to the app?
I am unable to use my card.
Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?
To receive money are there charges?
My cheque deposit didn't seem to work.
Is there a way to get a virtual card?
Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.
How much do you charge for exchange rates?
unsupported transfer declined
I need to change a transfer.
Why do I see extra charges for withdrawing my money?
Card activation steps
One of my payments was doubled
While abroad I got cash, and a wrong exchange rate was applied.
I'm not happy, I want to close my account.
My statement shows different transaction times.
I couldnt get cash in an ATM
Why isn't my refund on my statement?
are transfers to a beneficiary possible
How old do you need to be to use the banks services?
I can't seem to figure out why my transfers are getting declined.
Why was my card declined in a shop?
There's a payment in my history I don't recognize