Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do you need so much id info from me?
Why do you need so much information about me
Let me know what the steps for the identity checks are
How long does it take to make an urgent transfer from China?
How does someone else top up my account
Can I choose my card scheme?
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.
Why was I charged an extra fee when doing a transfer?
I would like a second card.
What fees are charged when I top up
There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.
If I exchange currencies on a regular basis, is there a discount?
I have to make more then a few disposable cards per day.
Tell me why my balance did not change when I tranferred cash.
Why is my card payment pending?
One of my card payments, I don't recognise the name of the merchant.
Is it possible to order a virtual card?
What is the refund policy?
Can I use a transfer to receive my transfer?
The currency exchange for my purchase in foreign currency is incorrect.
How long does it take for the card to come?
Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.
Can I change my PIN on my phone?
I got charged fees for withdrawing cash!
I must verify the source of my funds