Instruct: Classify the given online banking query into its corresponding intents.
Query: Why wouldn't my withdrawal go through?
I am having trouble withdrawing cash.
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
Can I possibly change my currency to another?
Can someone else use my account if they have my phone?  I lost mine.
My new card came in.  How do I activate?
I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!
When I look at my statement there is an extra fee, that is for what?
Will you tell me how to exchange USD for GBP in the app?
I used my card to top up, but the money is not there!
Please inform me how to get a new card as mine is about to expire.
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
I can't activate my card?
Will I be charged any fee for receiving money?
My pin isn't here yet
For some reason, the money I added was returned.
Can you help me reset my passcode? I forgot it.
Where do I order a disposable virtual card?
Is there a fee for currency exchange?
I need a physical card.  What are the fees?
My money disappeared right when I tried to top up
I have a missing refund
How do I know where I can use my card?
Is there any amount in which I would get cut off from topping up?
Why am I being charged a fee on a card payment?
why must I prove ID