Instruct: Classify the online banking query into its corresponding intents.
Query: Can I change my pin at an atm?
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
How do I go about cancelling a transaction?
The app can't verify my information for identity proofing purposes.
The balance hasn't changed yet after depositing a cheque with some money.
What do I need in regards to identification?
is there a reason that my payment didnt go through
I have been double charged
Can I use this card at any ATM?
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
How do I use disposable cards?
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
Verify my source of funds?
Can you explain the various transaction times shown on my statement?
I tried to get cash out of the ATM but it is taking too long
How do I know it is a Mastercard ATM?
What's taking my top-up so long?
Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
Has my top up gone through?
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
What is the extra fee that showed up on my card?
Why is it saying my card payment is declined when I made it?
I would like to change to a different currency.