Instruct: Classify the given online banking query into its corresponding intent.
Query: A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
My transfer is still pending
Can I exchange an item for a refund?
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
Which currencies do you handle?
I want to get my hands on one of those virtual cards!
I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?
Can my account me accessed by a thief?  I was mugged.
Why was there a fee with my cash withdrawal?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
Is it possible to link a new card?
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?
Help!  My card is stolen.
Can you please tell me why my transfer failed?
Why do you need to know so much about me for my account?
Can I use your app to exchange between USD and GBP
I do not know where the transaction is.
Can you please disable my current account.
My top up is pending still
I lost my phone, what should I do?
I found my card! Can I link it back into the app?
I would like to change to a different currency.
How much is the charge to top up via credit card?
Top up did not work on the app.
left my phone at hotel, cant use app
I was charge a fee that I wasn't told about