Instruct: Classify the online banking query into its corresponding intent.
Query: Why does my statement show an extra fee?
Why would there be an extra charge on my app?
I don't see my top up in my wallet.
Some cash has been withdrawn but I didn't do it.
It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!
I am still waiting for a money transfer to appear.
My top up hasn't gone through yet, why?
I've been to several different countries, can I exchange the cash with a discount for a large transaction?
I am still waiting for a refund
Do I have to go to an actual bank to change my PIN?
What are acceptable documents to prove my identity?
Is there a limit for top ups?
i received my American Express in Apple pay, why is top up not working?
How can I check on the delivery status of my card?
Is there anything to do because my phone was stolen?
wheres my pin
I need a list of currencies you accept for exchange.
I think my card payment was cancelled. What happened?
I will be traveling.  Can I add money automatically?
I can't see my refund on my account
I am having trouble to verify my identity
Is there a limit to the number of disposable cards per day?
I am not comfortable verifying my indentity.
I would like to order a virtual card, where can I get one?
Why is my top up not completing?
What kind of fee is there to top-up my account?