Instruct: Classify the online banking query into its corresponding intents.
Query: I want to reverse a transaction I did this morning
I would like to cancel a transfer...is this possible?
How do I make a currency exchange?
why isn't my top-up going through?
My cash withdrawl has the wrong rate of exchange.
Am I getting charged for making a payment?
What should I do if I think that someone might be using me card?
Please tell me what the exchange fee is.
Why is my purchase showing as pending?
Can I exchange an item for a refund?
I was overcharged an additional pound.
How long do bank transfers usually take?
Why is my refund not visible on my statement?
Where is the transfer that I did?
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
i need a refund from you because the merchant is refusing, can you do that?
I was blocked by using the wrong pin too many times, can you help me?
Can I use the card at any cash machine?
Please tell me what this direct debit in my statement is
Why did my transfer fail?  What can I do?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
I couldnt transfer money from my account.
Can I revive a physical card.
I can't see my cash deposit in my account.
I would like to change currency
How can I move money from an account at another bank to this one?