Instruct: Classify the given online banking query into its corresponding intents.
Query: I transferred money and it hasn't come yet
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?
Is there any cost to change foreign money to local?
Can you help me with my card, I think it's broke.
I made a transaction at an atm and was charged extra for it.
I still want to use my account but haven't verified is that OK?
I'm wondering how long it takes for my money to get to me after a bank transfer.
I thought it was free to make a withdrawal. So how much does it cost now?
Can you explain your exchange rates basis?
Why would my payment for my card show as pending?
Someone is making transactions on my account, I think they took my card information.
I'm unable to verify my identity
The passcode isn't working for me.
Is the 1 pound charge I can see an error or an incorrect entry?
Why is it saying my card payment is declined when I made it?
I am unable to transfer money. I believe it is not working because it states it was declined.
Where can I locate my PIN at?
I want to set up an auto top-up
There is more than one charge on my account for a transaction.
The app reverted my top up
I put my check in the bank, but I haven't gotten my cash yet?
There is a direct debit transaction on my statement that I think is not mine. How do I remove?
What is this cash withdrawal I don't recognize?
Can I change from AUD to GBP?
Is there a fee for topping off a US card?