Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you please explain why I was charged an extra fee for my transfer?
Why is my transfer more expensive than I thought?
I need to close my account as soon as possible.
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
i used a check check yesterday to balance my account and it isn't showing up?
So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?
There is a direct debit set up that I didn't create.
what do I need to do if the ATM kept my card?
Why is there a fee associated with card use?
is there a charge on withdrawals?
Will I get charged fees when I add money with an international card?
I would like to dispute a payment I didnt make
Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
Who can send me money?
Show me how can my friends top up my account.
Can I request a refund
how long does it take for a transfer to arrive
i put in money for vacation and its not showing. i need that money today, how long will it take
I transferred a payment a couple days ago and it shows done, but it has not been received.  Could you please help me?
I'm supposed to be getting a refund but it hasn't shown up, now what?
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
So much time has gone by, the pending status shouldn't still be there shouldn't it?
Why was my transaction declined?
When will my deposit from this morning show up?
How do you do exchanges?