Instruct: Classify the given online banking query into its corresponding intents.
Query: I did a payment but it was reverted by the app
My payment was terminated
i have tried everything to complete a transfer but can't, what should i do next
Why can't my ID be verified?
Can I get some help to get me card activated?
Where is the money I put in the bank?
What are the countries you have offices in?
There is a refund missing.
I don't understand what a disposable virtual card is, can you help?
What do I do if I find a debit charge that I know I didn't do in my billing statement?
I have forgotten my passcode
Where can I find the verification code for the top up card?
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
Can I hold more than one currency?
When will my account receive the money?
There are duplicate transactions on my account
I don't know what pending transaction means.
Why would you cancel my transfer?
It's requiring me to verify my identity?
Tell me why my transfer is declined.
Where in the app do I go to verify my identity?
Why did I get a fee for getting cash?
What should I do if I want to get another card for someone in my family?
I have kids and I'm curious at what age could they start to use your service.
How can I prove who I am?
Can you tell me exactly what fees I will expect to see in regards to your cards?