Instruct: Classify the online banking query into its corresponding intent.
Query: Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
My top up is incomplete.
The ATM did not give me my card back?
Why am I getting double charged for multiple transactions?
I would like to cancel my account.
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
Can I use my card for online payments?
Is there an issue with my card payment as it has not gone through.
What can I do about a direct debit transaction on my card that I didn't make?
You charged me more than once for the same transaction!
How do I deposit cash?
Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?
I transferred some cash and it didn't arrive
How do I use the app to exchange currencies?
What is the top-up limit on my cards?
Where can I go to find out how to verify my identity?
What forms of ID should I use for verification?
I need you to delete my account now.
What is the charge for paying with my card?
Do i need to verify my top up?
I cannot withdraw money from the ATM
Why are you charging me a transfer fee?
When I made a cash transfer abroad the wrong exchange rate was applied
Can I add money to my card automatically during a trip?
What is the strange cash withdrawal on my statement?
What places accept my card?