Instruct: Classify the online banking query into its corresponding intent.
Query: I would like to know what your exchange rates are.
What exchange rate is it?
Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.
I see a direct debit payment on my app that I did not do
I'd prefer Mastercard.
A Bank ATM did not give my card back. What do I do now?
I would like to give another card to my daughter, how can I proceed?
Can the exchange rate change while I am in the process of making a withdrawal?
When I tried to access my cash, I wasn't allowed!
Can I get a physical card
If my card payment isn't working what do I do?
I put money in my account a week ago but its still not there?? What happened to my money?
Would I be charged any fees if I added money to my account using an international card?
How does identity check work?
Why was my payment declined? I keep trying my card but it's not working.
Seems like my top-up has not gone through
How do I reverse a transaction on my account?
What do I have to do to get the virtual card to work?
Can I use my virtual card for recurring monthly payments?
My balance doesn't include my latest transfer
I transferred money from the US, How long does it take?
Some cash was missing at ATM.
What do I do when I get close to the expiration date of my card?
What do i do to get a physical card?
Please help me with the activation of the new card.
My wallet was taken and I see that someone is using my card!   Please help me!