Instruct: Classify the given online banking query into its corresponding intent.
Query: Your system is broken. My transfers keep failing, 5 times now.
Why can I not make a transfer?
Can you tell me what this cash withdrawal is?
Was I charged extra for using my card?
What's going on? My card wont accept any transactions.
What exactly is the exchange fee?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
I am seeing unathorized transactions in the app, on my account.
How do I go about verifying my identity?
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.
I'm not sure how disposable virtual cards work. Please help.
Why is my top-up pending?
Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.
Can I have a spare card for this account please?
I want to reset my passcode, how can I do that?
When did I get a $1 extra fee on my statement?
Contactless payments need to be enabled for my card.
Why hasn't the transaction I did arrive yet?
How do I go forth on holding money in multiple currencies?
I don't have my passcode to access the app.
Can I get a card if I don't reside in the UK?
My card payment was reverted
I have a duplicate payment on my account
I bought an item at the wrong exchange rate.
How do I fill out the identity check?
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.