Instruct: Classify the online banking query into its corresponding intents.
Query: I am having a problem with verifying my identity.
I can't verify identity through the app.
I want to know about your refund policy.
I need a new PIN number.
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...
i withdrew cash and dont see it reflected on the balance
I can't find my refund. Please help.
What is the procedure for topping up with a cheque?
I do I top up from my Apple Watch?
I had a problem with my card payment, can you help?
How can I obtain a virtual card?
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?
Are there restrictions to transfers to certain accounts?
I would like to use this cheque to top up.  Can you tell me how to do that?
Why was I charged twice for the same transaction?
Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
How do I top up using my card?
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
Hurry and refund me, I am waiting
When do I get my card PIN?
Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.
How do I revert a transaction?
How can I use my American Express to add money into my account?
Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.