Instruct: Classify the online banking query into its corresponding intents.
Query: I am still waiting for a transfer I did
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
Is there an exchange rate?
Is there a way to order a new card while in China?
I think my card is broken or something. I tried using it and it wouldn't go through, please help.
i can not see my top up
I would like to reactivate a card and wondered if that could be done?
How long does it take for a top up to be approved?
I'm due a refund and it is not on my statement.
Why is my transfer appearing as "pending"?
Some cash was missing at ATM.
I tried topping up using my card, but the money is gone?
I already made a transfer and want to cancel it, how do I do that?
What do I need for the verification check?
I want to know the source of my funds.
I lost my phone and need help so someone doesn't access my account.
Why do I have an unexpected fee on my bill?
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
I wasn't able to do a transfer to an account
Is it acceptable to use either Visa or Mastercard?
Why does my statement show an extra fee?
Will you accept my salary if it's in another currency?
My refund is still pending
I need to know what flat currencies you support for holding and exchange.
There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?
I've been trying to do a transfer multiple times and have failed? Is the system down?