Instruct: Classify the online banking query into its corresponding intents.
Query: What do I do when a charge has been made that I did not make?
help, I see money missing I didn't take out.
How much is it to send out additional cards?
Can I change from AUD to GBP?
Can you help me track my card?
Where can I find top up by cash deposit?
Can I get a full list of instructions for identity checks?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
Which one are you?  Visa or Mastercard?
The money is still in my account even though I already paid -- I don't understand what happened.
Why do I need to verify my funds?
Is my top up not working?
how do i get top up with cash deposit
What is the verification code for my top up card?
Please give me both a visa and a mastercard.
I need to add my new address now that I've moved.
I have a new card and I need to activate it.
My cash withdrawal shows pending, why?
Why did a transaction I made charge me $1?
A payment I made is for a wrong amount can you help me correct the mistake.
I was charged a fee for a transfer. Where did it come from?
The transfer finally worked, but how long does it stay pending?
What are you exchange rates?
I made a payment but the app gave the money back.
How can I top up with a cheque?
I have a transfer that is still pending.