Instruct: Classify the online banking query into its corresponding intent.
Query: I think my top up may have been reverted, what do I do?
Why has my top-up been returned to my account?
How much is it to send out additional cards?
My PIN tries have run out. Now what?
What is the process to activate a card
Why am I unable to verify my id?
When will my transfer post to my account?
Where did my money come from?
Can I change my PIN without being physically present?
Can you tell me how do I get a card?
The ATM won't let me take out cash
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
Can I transfer something urgently from China? How long does it take?
My account did not allow the transfer.
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
I can't use top up on Google Pay.
Am I able to have a card sent to China?
How can I go about getting a disposable virtual card?
Why was there a fee for my cash withdrawal?
Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?
can I use my card before identity verification?
There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.
I need info on activating my card?
I would like to order a virtual card.
Why have I received a rebate for my payment after a week?
explain the interbank exchange rate