Instruct: Classify the given online banking query into its corresponding intent.
Query: I tried to top-up but it got denied.
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?
Is there a way to change my PIN without having to go to the bank?
I need a hand here, I need to top up cash.
I need to exchange some foreign currency. What's the charge for doing that?
I can't see a top-up top-up verification code.
Why is my top-up pending?
I have received my statement but I do not see my refund, why is that?
What apps can I use to top up my account?
Can it automatically top up my account?
Are my contactless settings correct? I tried to use it today but it wasn't working.
How do I order my card?
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
Can I use my virtual card for recurring monthly payments?
How do I open an account for my children?
I see a direct debit transaction in the app that is not mine
Why does my statement show a $1 charge on my account?
I may need to exchange my USD for GBP, can your app do that?
I'll send a check to top up my account
I need my card soon.
I've made a transfer, how long until the money reaches my account?
I don't understand why I was charged extra for withdrawing money?
How long does it take for a pending cash withdrawal?
Why was my account assessed a fee?
What is the maximum top up?
How can I stop someone from using my card after I lost it yesterday.