Instruct: Classify the online banking query into its corresponding intent.
Query: I'm expecting a refund but it's no where to be seen
Where is the refund on my statement?
Can you send me more cards for my account?
Is it possible to dispute a debit payment from a couple of months ago.
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
What does it mean if it says my card payment has been cancelled?
How is the current exchange rate?
What are the steps for  making a transfer for topping up?
Do you receive SWIFT transfers?
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
Why was my withdrawal declined
If I bought something I didn't like, can I get a refund?
I cannot remember my passcode, is there a way to retrieve it?
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
This disposable virtual card is not working.
My transfer failed when I tried.
I'm still waiting for my card that was issued a week ago. What should I do?
What should I do if my phone is lost or stolen?
Is there a fee for paying by card?
I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?
the exchange rate at which my card payment is at is wrong
Instruct me how to reset the passcode.
Can I top off with a debit card?
Help me order a new card that's going to be expired soon.
I paid with my card and got charged an extra fee, what's up with that?
I tried using my card, but it doesn't work.