Instruct: Classify the online banking query into its corresponding intent.
Query: I got charged twice
Can you help me? I have a duplicate transaction on my account and I don't understand why.
I want to activate my card, how do I do it?
can i go into my app to find my pin
Can I order a new card by phone?
What, if any, is the limit  for auto top-up?
I still haven't gotten my new card.  When will it get here?
Are there fees for receiving a SEPA transfer?
What are your exchange rates calculated from?
My transfer was declined. Why did this happen?
Will my card be here soon?
I am unable to access my app due to forgetting my passcode.
Are there any restrictions on the disposable cards?
I have made a recent check and cash deposit that isn't reflected in my balance.
Do you have any accounts for children ?
What are some of the restrictions that the disposable cards have?
How can I pay for top-ups?
What is the procedure for topping up with a cheque?
I'm still waiting for my new card.
What is the reason my top-up is still pending?
How come my money hasn't shown up yet?
I was declined when I tried to take out cash!
How can I get a disposable virtual card?
What about an auto top-up, is that a option?
Where can I withdraw money from?
How do I dispute a direct debit transaction?