Instruct: Classify the given online banking query into its corresponding intents.
Query: Where did this extra €1 fee on my statement come from?
I checked my statement and am being charged one pound. Where did this charge come from?
Duplicate transactions appear on my account
Why is my refund not showing up on the statement?
It's been some time since refilled the top-up.
What currencies can I use to top up my account?
Can I set up to my account to automatically top up?
Can you please tell me why I was charged an extra fee on my transfer?
Is there restrictions on where I can use my card?
What do I do?  My card is broken.
I see a direct debit charge that I did not approve
my identity hasn't been verified and i can't edit my details, what's next
Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
is there a reason that my payment didnt go through
What is a pending cash withdrawal?
My phone is missing.
What does a transfer cost?
Do I get charged if I get money?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
I deposited a cheque, but the balance hasn't changed yet.
I can't remember my password.
What documents do I need to get together to verify my identity?
Is there any age limit?
I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?
I cannot see a refund in my account
What went wrong with my transfer?