Instruct: Classify the online banking query into its corresponding intents.
Query: Please explain the extra fee when I paid with the card.
Why is there a fee when I thought there would be no fees?
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.
Please help me change my PIN.
I can't see a transfer to my account I made.
Are you aware of any charges for receiving money?
I cant transfer money into my account
What steps do I have to take to change my PIN?
How much does top up fees cost?
Is there a way to get a virtual card?
I'm being asked for a verification code. Where do I find it?
Why is top up not working if I use my American express with my apple pay?
Can it add money automatically while travelling
When will I receive a transfer from europe?
How can I get disposable virtual cards?
I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
Is there a limit to how much I can top up?
Can you help me get a disposable virtual card?
How come there is an extra fee on my statement?
Why am I being charged for withdrawing cash but haven't in the past?
I live in America, but I would like a card.
I would like to get both a Visa and MasterCard?
Why didn't the ATM give me all my money
Help! I've forgot my app passcode!
I am interested in a Visa or Mastercard. Do you offer them?