Instruct: Classify the online banking query into its corresponding intents.
Query: My card isn't letting me purchase something and I wanted to know why.
Why can't I add any beneficiary I choose?
I need to get my card quickly
What is your refund policy for products I have purchased?
Is it possible to do auto top up?
What is the exchange looking like?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
Please tell me what this direct debit in my statement is
I think there has been a mistake on my exchange rate for this purchase.
I messed up and made a transaction using the wrong account.
How can I fix my card if the contactless function didn't work this morning?
I still have not received an answer as to why I was charged $1.00 in a transaction?
Which countries do you work with?
My payment was stopped
What fiat currencies are used for holdings?
I am looking to delete my account. I'm not happy with the service provided by you.
How can I reset my passcode?
I think my passcode was changed
The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?
I can't see my cash deposit in my account.
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
Where can I find an ATM?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
My phone has been stolen.