Instruct: Classify the online banking query into its corresponding intents.
Query: My card wont work at an ATM
I cant get money out of the ATM with my card.  I just put my card in the ATM but it will not allow me to take any money out.  What do I need to do to fix this?
The exchange rate for foreign ATM currency is wrong.
Why was I charged extra on my last UK pound to Russian ruble exchange?
Can you tell me what this fee is on my statement?
How long is the wait for my card?
I believe my top up has failed
Who do I talk to for transactions debited twice?
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.
An overseas cash transfer did not work correctly
How long does it take for the transfer to go through?
Please help!  There was an extra fee when I got cash.
I need more assistance with how to activate my card.
My card arrived but I need to make it work in the app, how do I do that?
I want to set up an auto top-up
Why was my account assessed a fee?
I don't have the device I used to log onto the platform so I can't access it.
How often can I top up my account?
I am waiting for a payment to be processed
Are there any extras for exchanging currency?
I am seeing in the App a diret debit that its not mine
Can you tell me where my funds come from?
Please help me, there is a transaction in the incorrect account.
I tried to buy something online but my funds were transferred back to my account. What is happening?
How long will this take to get to me?
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.