Instruct: Classify the given online banking query into its corresponding intent.
Query: Can you tell me why I was charged $1 for a transaction?
There is an extra 1£ charge on my app. Why did you charge me extra?
I had a decline on my card. Why?
Where are the virtual cards?
What was the issue with my topping up?
How do I stop fraud to my account?
what is this extra charge for a withdrawal?
I don't know what this Direct Debit payment is.
Explain top-up cancellation
What currency can I use to add money?
I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?
I would like to know what exchange rates you use?
I have a confusing payment appear on my statement and I don't recognise it!
I got less cash at the ATM than I asked for. Why?
My credit card was just denied for top up! Can you tell me why this happened and what's going on?
Is a tracking number available for the card that was just sent?
My contactless stopped working today no matter where I try to use it. How do I get it to start working again?
Where is my PIN?
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
The ATM is messed up. It gave me less than I wanted.
Why is the app showing a still pending message on a withdraw that has already been done?
I need to order a new card.
I should only have one charge, but it shows two.
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
What do the disposable cards do?
The atm didn't give me all my cash