Instruct: Classify the given online banking query into its corresponding intent.
Query: is my pin the same as my passcode
I can't find the card PIN.
I heard you have virtual cards. How do I get one?
Someone used my card without my permission.
Can I have a card even if I am not living in the UK?
Why is my cash withdrawal pending?
I was declined a transfer
Why doesn't my card work for any transactions?
My card has been found. Is there any way for me to put it back into the app?
It seems I need to get information on limits for top-ups.
The virtual card won't work.
When will my transfer come through?
I checked my statement and saw a charge of one pound, where is this charge coming from?
I used my card top-up but all of the money is missing.
I was using a foreign currecy to make a payment and the applied the wrong rate.
How would I go about getting a physical card to use in stores?
Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
Why do I need to verify my identity?
What kind of cards an currency do you support?
Why couldn't I make a withdrawal from the ATM?
Not living in same place, need to change details
I see cash in my app but I did not get it.
Why hasn't my transaction been completed?
help me find where this money came from
Can I reset my PIN?
I lost my phone. What do I need to do?