Instruct: Classify the given online banking query into its corresponding intent.
Query: I haven't gotten my credit card in the mail.
I would like to track a card sent to me, how do I do that?
How do I go about cancelling a transaction?
It won't let me verify my identity.
what are limits to top up
I would like to know what exchange rates you use?
Is there a certain age I need to be?
I wasn't allowed to transfer to my account
In what way can I change my PIN and where do I need to be?
I tried activating my plug-in and it didn't piece of work
I still do not see the cash deposit in my account from last week. Why?
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
Tell me why my transfer is declined.
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
My recent transfer didn't go through - why not?
Is there a reason my payment is still pending?
I have a question about fee for cash withdraw.
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
Is it possible to top up using a cheque?
What is the top-up limit on my cards?
How are your exchange rates calculated?
why have I got a pending transfer? I'm confused!!
I got some cash but it wasn't the right amount.
I would like it if I could get an item refunded