Instruct: Classify the online banking query into its corresponding intents.
Query: I want a card, but I'm not in the UK- can I get one still?
Are you only able to get a card if you're in the UK?
Can you tell me why I haven't received my new card?
There is a record of payment I never submitted on the app.
What is taking so long with my top up?
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?
I made a mistake on the last transfer I made, who must I speak with to cancel?
What do I do if I have been charged twice?
Tell me where I can find the auto top up feature and a little bit about it please.
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
What is my money worth in other countries?
The app is showing a payment I never made.
Is there a limit on how much I can top up?
Am I permitted to have a spare card?
Why couldn't I make a withdrawal from the ATM?
Where can I find the verification code for the top up card?
Can I order a new card by phone?
Tell me what the steps for the identity checks are
My cash withdrawal was declined, why?
I must change my address.
What do I do if I believe to be a victim of credit card fraud?
I was not distributed the correct amount of cash that I asked for
Would it be possible for me to get a second card?
I can't find out how to top-up my account using cash.
I am seeing in the App a some cash withdrawal that does not belong to me