Instruct: Classify the given online banking query into its corresponding intent.
Query: I am not sure where my phone is.
I don't have my mobile device and am unable to make the payment because I forgot my details.
Will the card be a Mastercard or a Visa?
I have no way to prove my identity.
why don't you accept american express for adding money to my account
I have a canceled top-up and wanted to know about it.
after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
Can I add funds directly from my Apple Watch?
Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?
My card don't work.
The ATM won't give me my card back. I need it back now!
I tried to withdraw cash and got declined, why is that?
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
Is it simple to transfer money using my credit card?
I'm having a hard time proving my identity.
What if there is an error on the exchange rate?
Do I need to order a new card before it expires?
Where's my top up code?
Are their fee's for top ups?
My friend wants to send me money, can she?
why do I have to show my ID
what can I do if I got my American Express in Apple Bay but top up is not working?
I attempted to get money in cash but it was refused!
My money transfer has not happened yet