Instruct: Classify the given online banking query into its corresponding intent.
Query: Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!
I have used this account overseas recently. Has there been an increase in fees that I am unaware of?
Could I open an account for children?
I am interested in giving a second card to my daughter, how can I make this happen?
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?
There is a withdrawal in my account I didn't make.
I want to know the source of my funds.
I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?
Is it possible to order a virtual card?
I transferred some cash and it has not arrived yet.
Are extra cards free?
My mother deposited a cheque into my account last week, why is it still not showing up?
How do i receive a physical card?
I tried to make a transfer and it failed.
I only have one other credit card from the US. Do you accept that?
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
I want to get a virtual card!
Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?
How did the extra charge on my card come in effect?
There is a strange card payment I don't recognise.
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
I have a disposable card but it does not work?
Are there topping up fees if I have to transfer?
Can you tell me why a refund I'm owed is not showing on my statement?