Instruct: Classify the given online banking query into its corresponding intents.
Query: I would like a virtual card...how do I get one?
Where is my virtual card located?
what steps do i do to get a real card
My identity is unable to be verified.
I don't like the services, please close my account
Under what condition will my payment revert?
I put some money in my account the other day but now its gone? Why is this?
Visa or Mastercard?
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
where is card accepted
I think my top up may have been reverted, what do I do?
I did a transfer but it is still pending.
Will I know which exchange rate I will get?
Am I able to cancel a transfer I just made
I purchased this item and would like a refund
Why am i being charged for withdrawing cash funds?
I lost my wallet and all my cards were in it.
Hi, would you please activate my card?
Can someone assist me with activating my card?
I'm unable to verify my identity
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
How can I pay for top-ups?
I'd like to transfer funds using my credit card.
How can I change my PIN?  Help.
I want to get rid of the account, and delete personal information .
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?