Instruct: Classify the online banking query into its corresponding intents.
Query: is there a way to fix my top up
There has been a red flag on my top up.
How old do you need to be to have an account?
Why is my card payment still pending? It should have gone through already.
I was just shopping and my payment was declined in a store!  It was very embarrassing, what is going on and when will it be fixed?
I'm not happy with service and would like to delete this account.
Why can't the person I sent the money transfer to see it?
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
Why was I double charged?
Can I get a Visa or does it have to be something else.
Card payment didn't go through.
How do I get money from friends?
Do I get to have one of those virtual cards I've heard about?
How recent do my documents need to be for verification?
I would like to top up via credit card, which credit cards do you support?
What countries are getting support?
Was my card payment reverted?
Why am I being charged a fee on a card payment?
The cheque I deposited isn't showing in my account
I would like my refund for this item I bought.
terminate my account please
A Bank ATM did not give my card back. What do I do now?
Will I have to wait much longer for my new card to arrive?
I requested $100 but only got $20
How does the exchange rate work?