Instruct: Classify the given online banking query into its corresponding intent.
Query: What is needed for the identity verification?
Can I use my social security card as a form of identity?
I can't use top up on Google Pay.
Will I be charged for a top off transfer?
I did a transfer to my account, but it hasn't shown up
Can I top-up by cheque?
I was not able to use the ATM to get cash
Why isn't my topup working?
What is the highest amount I can top-up?
I forgot the passcode on my app.
Where can I activate my card?
How does a bank transfer for topping my account work?
I think a fee was applied for paying with a card.
The recipient can not locate funds.
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
Is it possible to top-up automatically?
Am I going to see a charge for a SEPA transfer?
I didn't get the right amount of  cash because of the exchange rate.
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
My top-up was rejected by an app.
Can I purchase with cash or cheque?
I am not seeing recent cash withdrawal on my account.
What is this extra fee while I was doing a transfer?
Can another family member hold a card for this account in addition to mine?
What is the exchange looking like?
Can I add to my account using a cheque?