Instruct: Classify the online banking query into its corresponding intents.
Query: A strange card payment, I do not recognize it.
I don't recognize this payment
Can I use my account even though the identity verification has not passed yet?
What are the cards and currencies that you support?
Does this program take SWIFT transfers?
One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
The correct amount of cash was not received.
What on earth is up with the exchange rate! This should have been a much higher amount of cash
Can I track history on funds?
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
Can I increase my top-up maximum?
I think someone is using my card without my permission!
What are the steps of verifying an identity?
How can disposable cards be used?
I purchased something overseas and the incorrect exchange rate was applied.
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
I want this fee reversed from my account.
How much will it cost me for a SEPA transfer?
I ordered a virtual card but it hasn't come through yet
I deposited some money, but the balance has not changed.
I have kids and I'm curious at what age could they start to use your service.
What was the extra charge for withdrawing money?
What are eligible holding and exchange currencies?
What are the steps to get my card back that was kept by the ATM?