Instruct: Given an online banking query, find the corresponding intent.
Query: Why would my payment still show as pending?
How long does it take for my payment to process?
what are limits to top up
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
My card is expiring so how fast can I get a new one and how much will it be?
Why isn't the recipient seeing the transaction? I just sent the money.
How long does it take for pending to go through
I checked my statement and am being charged one pound. Where did this charge come from?
I need my card as quick as possible
Is it possible to get a refund?
I took out money, and didn't get all of it.
I can get my identification verified.
I tried to use the ATM today but it would not accept my card.
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
I got less cash than what I specified at the ATM.
Why hasn't the money I transferred into my account shown up yet?
How do I see the source of my money?
I forgot my PIN and now it is blocked.
My virtual card is just not going through.
Why did you cancel my card payment?
Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.
Need a new card, mine is expiring.
What currencies do you accept to add money?
I am having a problem with verifying my identity.
I cannot withdraw money from the ATM
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!