Instruct: Classify the online banking query into its corresponding intent.
Query: My payment was terminated
I used my card to make a payment and wondered why the payment was reverted?
Can I have more than one card?
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
Why is a transaction still pending?
I want my card frozen right away. Money was taken out in an odd location I have never heard of.
I forgot the code I need to get into the app.
I could not get a top-up to work, why?
I made a payment a while ago and it is still showing as "pending" in the account. How long will this payment take to complete?
Can I receive my salary with this in another currency?
What steps do I need to take for the identity checking process?
What is the max amount of top-ups?
What happens when I am charged twice?
I want to cancel my account.
I got a new card and can't find where to link it.
How do I delete my account? I am dissatisfied with the service.
I can't use top up on Google Pay.
I want to use cash to top up.
I have not been able to use this card.
I want to activate my card, how do I do it?
Why hasn't my cash been deposited yet?
What flat currencies do you support for holding and exchange?
Which currencies do you accept for adding money?
How can I tell where the money came from?
Using Google Pay, can I top up?
Where can I update my pin number?