Instruct: Classify the online banking query into its corresponding intent.
Query: I am not able to prove my identity
The app does not know it is me.
Help, I need to top up my account. Where do I send a check?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
Why can I not make a transfer?
Why did I get charged a fee for my card payment?
What options do I have when topping up a US card?
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
My source of funds require verification.
I'm interested in learning more about disposable virtual cards.
What is wrong with my top-up?
May I get one of your cards?  I live in the EU.
I need to verify my funds.
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
Why did I get less cash than what I asked in the ATM?
I just transferred some money into my account and do not see it updated yet, can you assist?
I haven't yet received money that I transferred
What should I do if I think that someone might be using me card?
daughter needs card, how do i add her
Can I transfer my paycheck to the account?
ATM apparently not working?  Couldn't access funds in my account?
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
Why was there a fee with my cash withdrawal?
Does it cost me to add cash?
Will you guys do Visa or Mastercard?
I can't find my card! Can you help?