Instruct: Classify the online banking query into its corresponding intent.
Query: I don't have my cell phone with me so I cannot access the system to complete the transaction.
My app was on the phone and I was mugged.  What do I do?
Is a SWIFT transfer acceptable?
Will I be charged an extra fee if I need to exchange currency?
Is there a top up fee?
Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.
Is it possible for a person who lives in the US to get a card?
I couldnt transfer money from my account.
I wasn't allowed to transfer to my account
How long do cheques take to post to your account?
Why hasn't the transfer shown up in my account yet?
I was charged twice for a few things this week when I only bought one. What do I do?
When I got cash, my exchange rate was off.
I have never been charged a card payment fee before. Why did this change?
Do I get  a mastercard and visa?
If my identy verifacation hasn't gone through can I use my account?
I want to find out what happened to my new card?
If I can, I would like to get both Mastercard and Visa from you.
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
I asked for a refund but its not here yet
I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
How long do I have to wait until the transferred money shows up?
Rates were applied wrong while using foreign currency at an ATM.
I have been charged twice for the same transaction.