Instruct: Classify the given online banking query into its corresponding intents.
Query: Um, my top up didn't work
My top-up does not seem to have worked, what  went wrong?
how should i add money to my card
I need to know what foreign exchange rate I can get.
The disposable cards - what are they for?
If I were to use a European bank card for a top up, will I incur a charge?
What do I have to do to get my virtual card?
I checked my statement and saw a charge of one pound, where is this charge coming from?
What are the reasons for a declined transfer?
I bought something with my card and I was charged a fee
How can I find an ATM that accepts this card?
My phone was left at a hotel and I can't access the app.
Why is it taking so long for my pending transaction to post as cleared?
I ordered a card and would like to know how to track the delivery progress of it.
limits on top ups
I tried to get cash in the ATM but it was not approved
I cannot make a transfer to another account.
when does my balance update for a transfer
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?
Is there a reason my cash withdrawal was declined?
is there a way to change name?
What are the steps for changing my passcode?
the exchange rate was different than expected
I recently transferred some cash, but the balance has not changed.
I just replaced my phone but how do I use my card information?