Instruct: Classify the given online banking query into its corresponding intent.
Query: What is an exchange rate?
Tell me your opinion on the exchange rate.
My card activation is failing.
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it.  Can you check where the money is?
Why wouldn't a transfer go through?
Why can't I take money from my account?
how do i get a pin for my card
What is this strange payment in my account?
Do I have to go into the bank to change my PIN?
I'm having a hard time proving my identity.
I hate this company! Can you delete my account?
Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.
How come I didn't get a virtual card yet?
is it ok if i use both visa and mastercard
Can I choose between Visa and Mastercard?
I need to get visa and mastercard
I haven't received my virtual card yet!!
How do I get this damn virtual card to work?
How much does it cost to top up a US-issued card?
My new card needs activating.
Is it possible to change my PIN?
Are there any top-up limits?
What's the process to receive a second card?
Can I have it delivered on a specific date?
Where is my missing cheque I deposited?
What do I do to activate my new card?