Instruct: Classify the online banking query into its corresponding intent.
Query: I have an outgoing transaction
My transfer hasn't appeared yet
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?
How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?
How much do you charge for exchange rates?
How long does my top up pending last?
The exchange rate is incorrect for something I bought
Could my daughter open an account?
is there a fee for swift transfer
How can I locate the virtual card?
My balance doesn't include my latest transfer
I cannot get my virtual card to function.
Can I still access the app even though my phone was stolen?
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
I topped-up my account, but I don't think it went through.
Can you tell me what currencies I can use to add money?
Can I pay online with my card?
Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
In my app, a direct debit payment I didn't do shows in my app
Why am I being charged the wrong currency exchange when I purchased something abroad?
There are funds showing in my app that I did not receive.
Has there been any activity on my card today?
I am not recognized by the app.
Help! In the app there is a payment that I don't remember.
Can I change my PIN on holiday?