Instruct: Classify the online banking query into its corresponding intents.
Query: How long do transfers take, mine just says pending?
I haven't received my transfer funds yet, where are they?
What limits are there on the virtual cards?
Do exchanges cost more?
Why is it saying I have a pending payment?
Where do I go to see the source of my available money?
I have to quickly transfer something to China. How long will it take to arrive there?
why cant you just refund me instead of a merchant
It has been a couple of hours but I do not see my balance updated, can you help?
What foreign exchange rate will I get on weekdays and on the weekends?
Can I auto top up multiple times?
Why am I being charged the wrong currency exchange when I purchased something abroad?
I want to create a new pin.
I am not satisfied with your company and wish to delete all accounts immediately.
Are there any fees associated with receiving money?
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Am I able to return an item for a refund?
I want a disposable virtual card, how do I do that?
I can't get the card itself to work.
I think I was charged double for something I bought - how long should I wait before reporting this?
I was charged an incorrect exchange rate for a withdrawal.
How do I go about verifying my identity?
I can't log in
I deposited a check, but haven't received the funds for it.
There is a potentially fraudulent direct debit on my account.
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?