Instruct: Classify the online banking query into its corresponding intent.
Query: I didn't make a payment at this business.
Someone else accessed my account and made a payment.
Why did you revert my top-up?
What fees are charged for a physical card?
Can you tell me the names of the fiat currencies that I can use at your institution?
Please tell me how to get a refund for something I bought.
Am I able to get both a Visa and MasterCard from you?
How can I switch on my new card?
I need my purchase cancelled.
Why is checking my identity important?
Do you charge anything for topping up?
The ATM won't let me take out cash
I was the victim of someone stealing my wallet.  My card is being used and it isn't me.  What should I do?
How do I get this damn virtual card to work?
How do I top up?
Can both Visa and Mastercard be chosen?
I have been charged an extra fee when buying from your store. Why is this?
My identity isn't being accepted, what should I do?
I paid with my card so so why was I charged a transaction fee?
I would like to cancel my purchase.
Can you please inform me of the restrictions for the disposable cards.
I would like help to revert a transaction I did this morning
Could you assist me in finding my lost card?
Do you have any accounts for children ?
I have trouble proving my identity.
How many transactions can I do with my disposable card?