Instruct: Classify the online banking query into its corresponding intents.
Query: I cannot find my PIN.
Do you deliver the PIN separately?
Do I have to top up in euros if I use a card, or can I use a different currency?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.
Is there a fee for making a payment? If so, let me know why.
My money I added isn't on my card.
I cannot withdraw money from the ATM
I cannot get my disposable virtual card to work
I tried to withdraw cash from your ATM but my transaction was cancelled.
What is the verification process for my card?
What are the maximum amount you can do for auto top-up?
I would like open a second card for my daughter, how can you assist me?
how long does it take for a transfer to arrive
Do you allow exchanges of EUR?
Are new cards available from China?
Do I need to order a new card if mine is expiring?
tell me how I can order my card.
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
I would like to order a virtual card.
I got a transfer fail message, but no explanation of why-- what happened?
Why do I get declined when I try to withdraw cash?
Why didn't my payment process
Someone has stolen my phone, what should I do?
Where do I go to activate my card?
They used the wrong rate when I made a purchase with foreign currency.
Will my employer be able to pay me with this service