Instruct: Classify the online banking query into its corresponding intents.
Query: How can I add a new card?
How can I make my card show up in the app?
Why have I received a rebate for my payment after a week?
Can this card be used at all ATMs?
Why do I need to have my identity verified?
I wish to be able to top up with cash.
Where is my PIN located?
Why didn't my transfer get to the recipient?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
I put money in my account a week ago but its still not there?? What happened to my money?
How come there is an extra fee on my statement?
What proof do you need for my identification?
My transfer was not approved
I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.
I lost my phone. Can I use my card without the app?
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
I need a disposable virtual card. Please tell me how to order one.
I would like more physical cards
Where do I top up?
top up by my card is that possible?
How do I make a currency exchange?
Remove my account immediately.
Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
My card didn't work at the ATM in Notting Hill.  Is my card working?
Do I need to go to an office to change my pin?