Instruct: Classify the online banking query into its corresponding intent.
Query: I think my top-up has failed.
I could not get a top-up to work, why?
What ATM machines allow this card?
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
Why is it I am charged an extra fee when I use the ATM?
I'd like to know what the foreign exchange rate will be.
What do I do about my expired card?
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
I saw that my transfer was declined.
Yesterday I topped up my card. Why didn't it complete as it still pending?
Do you accept Mastercard?
Can I use American express with apple pay? Why does it make my top up not work?
What are the steps to change my PIN to something else?
why do you charge for transfers?
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.
I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent.  I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?
My cash withdrawal is showing as pending, why?
I believe that someone is using my card without my knowledge!
Where can I locate my card PIN?
The exchange rate was incorrect for an item I bought.
Can I get a card in the EU?
Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?
How do I turn on my new card?
my top up isnt there yet where do i find it
Can I activate a card in the app?