Instruct: Classify the online banking query into its corresponding intents.
Query: I tried withdrawing money in another country and the exchange rate was wrong.
Can you please check the exchange rate when I was getting cash?
I can't verify my ID. Why?
Can you please tell me why I was charged an extra fee on my transfer?
A wrong amount of cash we sent to me.
Will there be a fee if I receive a SEPA transfer
where to i get my funds from?
Why do we need to verify a top-up card?
oh my god I lost my card! what should I do?
How long do I wait for a transfer to take?
I tried activating my plug-in and it didn't piece of work
My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.
How do you determine your exchange rates?
am suspicious of my card's security
Is this card available to United States Residents?
where are the transfers originating
How can I tell the source for my available funds?
Please tell me where I can update my details since I moved.
What do I do if I forgot my passcode?
I would like to get both a Visa and MasterCard?
How do I change the PIN?
I have been double charged
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
How can I tell where the money came from?
I was unable to transfer money to a beneficiary.
I would like to transfer money into my account.