Instruct: Classify the online banking query into its corresponding intents.
Query: My statement shows charges for things I never purchased. Were my account details stolen?
I think my account has been hacked there are charges on there I don't recognize.
What are the reasons why a card payment would be declined?
The exchange rate is bad. Are you sure this is the exchange rate?
How old do you need to be to have an account?
Where do I need to go to change my PIN?
My top-up didn't go through
When should I expect to receive my card?
My transfer hasn't appeared yet
How do I make my card appear on the app?
My phone was left behind.  Can I still use my card?
What forms of ID work for verification?
Why isn't the transferred money there?
Why am I charged a fee for withdrawing cash?
When does my transfer from the US arrive in my account?
I deactivated my card but would like to reactivate it.
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
Why has my new card still not come?
I received less cash than the amount I specified in the ATM.
My salary is in GBP. Do I need to configure this somewhere?
I need to exchange some foreign currency. What's the charge for doing that?
Help me!  When I was abroad, the exchange rate was wrong.
I made a mistake this morning when I did a transfer. How do I reverse it?
I got a new card and can't find where to link it.
How long does it take for my id to verify?
I see an unfamiliar payment on my statement.