Instruct: Classify the online banking query into its corresponding intents.
Query: Can you explain the various transaction times shown on my statement?
Why am I being charged again?
Can I exchange USD and GBP from the app?
What cards and currencies can I use to top up my account?
Is it normal to be charged an extra fee when paying with my card?
I'm sure I have enough money so why didn't the store accept my card?
Why did my card payment get declined?
Are you going to charge me to top up my card?
I bought an item and the exchange rate was wrong.
How is my money transferred to the account
Please list what fiat currencies are supported for both holding and exchanging.
What is this fee for transferring money?
My payment was cancelled
Why doesn't it work when I use American Express to try to add money to my account?
I wasn't applied the correct exchange rate when getting cash
Why is there a 1 euro fee on my statement?
Are the delivery days flexible?  My schedule only allows me to be a available on specific dates.
I believe that the rate of exchange for my cash withdrawl is incorrect.
is a transfer to a beneficiary allowed?
There's a card payment I didn't make
What does a 'pending payment' mean?
Can you tell me the countries you operate in?
I didn't do a payment and I have it now.
I didn't enjoy my tutor session and want a refund back. How do I go about doing this?
I have my residency in the US, but I would love to get a card.
Why does a top- up need to be verify?