Instruct: Classify the online banking query into its corresponding intents.
Query: Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.
My transaction went through but I was charged a fee. Why?
How come there is a duplicate charge on my card?
How can I change currency type?
Please help me delete this account.
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
Where can money withdrawals be made?
How do I find out what countries you service and what countries you do not?
I may need to dispute a Direct Debit payment.
Where can I find top up by cash deposit?
phone is gone, dont want others to access account information
How can you assist on verifying my identity?
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
do i need to add money before i order a card
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?
There are automatic debits on my account that I did not make.
Can I top up my account with Google Pay?
While getting cash, I was charged a fee.
Where can I go to get my PIN unblocked?
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
how much will I be charged for making a transfer?
Can you tell me when my card will arrive?
I received a fee for obtaining cash, is this correct?
There is not a refund in my statement.
If I am not in the country and I need to change my PIN, how can this be done?
Please help me set up a new PIN.