Instruct: Classify the given online banking query into its corresponding intent.
Query: When I got cash, my exchange rate was off.
I had the wrong exchange rate applied to some cash I got abroad.
I urgently need to transfer something from China. How long can I expect it to take?
I haven't received my cash yet.
Why did you charge me extra for withdrawing money?
how do I speed up identity verification?
What to do if my card has been used without my permission?
I bought something with my card and I was charged a fee
Suddenly, my card won't work.
What about a auto top-up?
What cash stations take this card?
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
My top-up was rejected
Why do I get a fee every time I transfer?
I want to reactivate my card, I thought I had lost it but found it again this morning.
How do I get money from friends?
Is there a way to link the card i just got?
What is taking so long with my refund?
There is a payment I don't recognize
Why was I charged twice for the same thing?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
Can you tell me how transferring money into my account works?
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
I want to revert a transaction I did
Is it possible to have a discount for exchanging currency frequently?
Where should I withdraw money from?