Instruct: Classify the online banking query into its corresponding intent.
Query: My refund has not arrived, and I am unsure why. Who do I contact?
I have not received a refund.
After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?
I don't recognize the direct debit payment on my account.
What is the expected delivery date of my card?
Are there any hidden extra fees for currency exchanges?
help my money isnt showing up
Why was I charged for transferring money?
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
My money hasn't been deposited yet. When will it be?
Looking at my statement I see that I was double charged for a payment I made.
Someone might be using my card that is not me.
My top up did not go through yet.
I used an ATM and wanted to know why I was charged an extra fee.
A transfer is pending.
How can I change my account details?
Is it free for top ups?
How do I know it is a Mastercard ATM?
There are a few payments in the app that I didn't make! Does someone else have my card?  What should I do?
I am having a problem with verifying my identity.
How long will it take to deliver to the US?
I am still waiting for a transfer I did
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
lost my phone, what is account security?
Can I make transfers before my identity verification?
What do I do?  The ATM took my card!