Instruct: Classify the online banking query into its corresponding intent.
Query: Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate
The exchange rate on my payment doesn't look right
Will a beneficiary not accept a transfer?
Why am I being charged for transferring money?
On my transfer there was a "decline" message
How do your exchange rates factor in?
My card is lost!  Please help me!
How do I change my pin while traveling?
Why can I not choose the card i want?
I want to create a new pin.
What do I have to do to prove my identity?
can i get a virtual card
I tried to withdraw some funds from my card, but was declined. How can I get my money?
How come my card doesn't work anymore?
I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
What should I do if the atm eats my card?
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
How do I know if i need a disposable card?
My actual card isn't functioning.
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
Transferring money using credit card
top up cancellation
I don't have my card in 1 week.  Should I be worried?
I can't find out how to top-up my account using cash.
I attempted to get cash in the ATM but I was denied