Instruct: Given an online banking query, find the corresponding intent.
Query: Can I check my recent refund in my statement?
How can I investigate a missing refund?
Please explain how I use the disposable cards?
Why hasn't my payment gone through yet?
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
How long will a transaction to a friend take?
What is the process for transferring money into my account?
I got some items this morning but the payment says pending
If my salary is in GBP, do I need to do something?
I am not comfortable verifying my indentity.
There are transactions that I don't recognize. What do I do if I think someone is using my card?
Where do I find a virtual card?
Can I get an account for my son?
My credit card has been declined.
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?
I don't recognize some transactions.  Is someone else using it?
My payment has been declined several times.  Can you help me?
Do currency exchanges cost extra?
If I don't have all my documents can they still verify my identity?
There is a direct debit payment that I did not make.
There is a payment on my card that I do not recognize.
There is a direct debit transaction that I did not authorize
Can I activate my card with the app?
I desperately need to transfer something from China, Please give me the wait time.
I haven't received my card yet, how long does it normally take?
Can I use my American Express card to add money into my account?