Instruct: Classify the given online banking query into its corresponding intent.
Query: I need my card frozen cause it was used without my consent to take money out. It was in an odd place.
I have a cash withdrawal in my statement. Why is that?
Why am I not allowed to add a certain beneficiary?
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
The machine gave me the wrong amount of cash.
I don't want this account anymore, how do I delete it?
on my statement there is a payment that I don't recognise
How do I get money from friends?
Is my account accessible even though my verification of my identity has not passed yet?
What does it mean when a transfer is "pending"?
On what do you base your exchange rates?
can i get a virtual card
Where can I get your exchange rates from?
I tried using my card at multiple vendors and now it's not working.
Why has my top-up been reverted?
What flat currencies do you use for holding and exchanges.
Where is an ATM?
I would like to exchange currencies, how do I go upon it?
I am angry that I got charged for using my card.
I think the exchange rate on my card payment is incorrect.
Can I get an account for my son?
Is my PIN recorded anywhere?
How come I have pending transfers?
Can I do a SWIFT transfer?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.