Instruct: Classify the given online banking query into its corresponding intents.
Query: I tried to do a transfer and it hasn't worked!
Why won't my transfer go through?
Do you know the rate of exchange?
What currencies and methods can i use to top up my account?
There was an extra charge when I used my card
How can I get my PIN unblocked?
What currences are available for exchange?
My friends would like to add to my account. What is the procedure?
Where is my pin? I don't have it yet
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?
Help my activate my card.
There is  a charge I don't recognize.
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.
Why does it matter that I prove my identity?
How can I get my card out of the stupid ATM that ate it?
How does the exchange rate work on this app?
Where is my card PIN?
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
The wrong exchange rate was used when I purchased an item.
What information do I need to gather in order to activate my card?
Why was my top-up declined?
This card payment isn't is recognition.
I have my card, when whill my PIN be available?
You have declined my  payment.