Instruct: Classify the online banking query into its corresponding intent.
Query: i need a refund from you because the merchant is refusing, can you do that?
Why am I still waiting for my refund
Asked for $100 but only got $20. Why would this happen?
Will I get a visa or Mastercard?
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!
what is the most money i can top up?
Why have I not received a virtual card yet?
Will I be charged for receiving the money?
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?
I really want a physical card. How do I get one?
When will my top up process?
I froze my account, but how do I order a replacement card?
How can I transfer money using my credit card?
What is the top-up limit for my card?
There seems to be an additional charge of £1 on my statement, what is the reason for this?
Why has my transfer not arrived yet?
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.
What should I do if someone stole my phone?
I want to know why my top-up was reverted
How old do you need to be to use the banks services?
Please tell me how disposable virtual cards work?
I got cash abroad and the exchange rate applied is wrong
HELP! I tried to get cash and it gave me some, but not the right amount!
I would like a Visa card.
I can't find my phone and I'm worried someone is going to use it
What kind of businesses will take my card?