Instruct: Given an online banking query, find the corresponding intent.
Query: Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
How long does it take for a top up to go through
I want to deposit my check to top up my account
Any place that takes Mastercard would be fine.
What should I do once my card expires?
Is it possible to get another card?
I saw that my transfer was declined.
What are the steps of verifying an identity?
What do I do if my phone is stolen?
Is there a fee to add money to an international card?
I entered the pin incorrectly too many times and now it is blocked. Can you help?
The money is still in my account even though I already paid -- I don't understand what happened.
What do I do if I still have not received my new card?
Do top-ups have limits?
Can my password be reset if I do not have it?
Why is my withdrawal wrong? I took out $100 but only received $20.
What is your check-cashing policy?
What foreign exchange rate will I get?
I didn't know there was a charge for tranferring. What is the charge?
The card payment I made didn't work.
How long does a transfer take to reach one's account.
What fiat currencies do you allow exchange with?
What's the limit for disposable virtual cards?
Where do my fund come from?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
If I want my son to have his own account is that possible?