Instruct: Classify the online banking query into its corresponding intent.
Query: I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
Why is the cash not showing in my account for the check I deposited?
What if my top up didn't work?
I have kids and I'm curious at what age could they start to use your service.
Is it possible to obtain both a Visa and a Mastercard from you?
Can I have my money refunded for an item
My card won't work right now.
When will my money be in my account?
Why wasn't my bank balance updated?
What are the reasons to be charged a fee on card payments?
Can you tell me why I haven't received my new card yet?
I can't access my account.
I cannot find my phone, what should I do?
Can I add money in intervals to my account?  I will be traveling.
I bought an item then noticed the exchange rate was wrong.
I'd like to have it delivered on Saturday.  Is that possible?
my virtual card has not came yet!
Can I wait for you to send me a new card when mine's about to expire?
Why has my card been declined?  whats the deal?
I am looking for my top-up verification code and cannot find it.
I got charged twice
Why have I not gotten my new card?
I'd like to use my American Express to place money into my account.
Can I use Apple Pay to top-up?
How do I add money to my card?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.