Instruct: Given an online banking query, find the corresponding intents.
Query: Transaction refund missing from my statement.
Why isn't a refund showing on my statement?
How come my card payment has been declined?
The exchange rate for case abroad is applied wrong.
I need to know what foreign exchange rate I can get.
How is my PIN sent?
Will I be sent a new card before mine expires?
I'm having trouble with proving my identity.
What steps can I take if someone else is using my card?
How do I get my virtual card?
I wasn't able to do a transfer to an account
Today I was out eating and my card was declined. Why's that?
What to do if my card is about to expire?
My transfer failed, why?
Why is verification for my identity needed?
The attempted transfer failed.
Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?
DO I have to be 18 to open an account?
explain the virtual card
How do I know which payments I make will have additional fees? Where can I find this information online?
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?
When should I expect my card to arrive?
There is a fee for a transfer, please explain that to me.
I've made a transfer, how long until the money reaches my account?
How many disposable  cards are available per account?
I would like to have a Mastercard.