Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was I charged a higher exchange rate when I bought something abroad?
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Help my activate my card.
I cant prove who I am
Can I use any card and currency?
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.
Where is the cash I deposited?
How do I avoid a fee to use an ATM?
My top-up seems to be pending for a long time?
How much does it cost to make transfers?
There's a payment in my history I don't recognize
How do I link a new payment card?
What ATMs can I use this card?
Which countries do you operate in
Why have I not yet received my virtual card?
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.
I believe that someone is using my card without my knowledge!
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
Where am I able to get my PIN unblocked?
How can I pay for top-ups?
Am I able to open an account for my children?
Can you tell me exactly what fees I will expect to see in regards to your cards?
Can I top up online?
Someone else charged my card!
My wallet isn't showing my top-up, did I do something wrong?
I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?