Instruct: Classify the online banking query into its corresponding intents.
Query: I am having trouble finding the top-up card verification code.
Why do the top-ups need to be verified?
Is it normal to get charged extra when i use my card?
Do I get an actual card?
i did not get any money but still was charged
Will this card work at any ATM?
My app statement shows I took out cash from an ATM but I did not. What can I do?
My account is depleted. Can I transfer funds from another bank?
How long will it take for my transfer to arrive?
Is there any way for you to find my card?
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
How do I turn on my new card?
How do i request more physical cards?
I am interested in cancelling a purchase
There was a charge applied when I used my card.
My cards were stolen
How to exchange my currency
Please could you give me a refund
What is taking so long with my refund?
How do I know if my top-up went through?
Why does my account show as pending a cash withdrawal from the ATM that I have already made?
What kind of charges should I expect to exchange currencies?
What is the source of funds for my money?
I would like it if I could get an item refunded
My cash withdrawal was not entirely complete
An extra fee of €1 was in my statement