Instruct: Classify the given online banking query into its corresponding intent.
Query: Why has my payment not transferred?
After I attempted a transfer, it failed.
When I withdrew my money, why was there an extra charge?
The card PIN?
can i verify my identity i the app
Can you tell me how to locate my PIN?
What kind of cards are supported?  What currency?
The ATM only gave me 10 pounds when I withdrew 30. What do I do?
What kind of ATMs would this card be accepted at?
Can someone else use my account if they have my phone?  I lost mine.
Please help! I need a refund on a transaction on something I bought and I need the refund right away!
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
What types of foreign money can be used with this service.?
Will my new card work outside of the EU?
I want to start using my card, how do I activate it?
Someone used my card without my permission.
What fees to you have for top ups?
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.
What can I do to track the card you sent me?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
Where is this card accepted?
Is there a auto top-up option?
I was double-charged for a transaction
How long will an urgent transfer from China take?
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
Could you tell me why my cash withdrawal was declined?