Instruct: Classify the online banking query into its corresponding intents.
Query: My automatic top-up was unsuccessful
I believe my top up was reverted.
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
Can you tell me why my transfer declined?
I have my card here with me and someone has just made a withdrawal for 500. Please help!
There is a refund missing.
I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?
i am express delivering my card to the us, how long will that take
Why am I still not able to see the money I deposited a week ago? This is urgent!!
What are the steps to verify identity?
The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??
My top-up is taking a very long time to complete.
Is there a longer processing time for international bank transfers?
My card still hasn't arrived after two weeks, now what?
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?
I lost my phone. What do I need to do?
The date my card expires is coming up
I could not get money from an ATM
My transfer has been declined.
the exchange rate for my withdrawal is wrong
Can I get a Visa instead of a MasterCard?
How long will my payment be pending?
my top up isnt there yet where do i find it
I don't want to verify my identity
Why am I unable to withdraw money even though in the past I've done it just fine?
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?