Instruct: Given an online banking query, find the corresponding intents.
Query: Why was my exchange rate a different amount than usual?
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
Why has my top-up been denied?
I left my phone somewhere and can't use the app.
Can I link your physical card
What do I have to do to cancel a transfer?
My card payment's cancelled
I have a duplicate charge
Is there a charge for getting cash?
How do I prove I am who I am?
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
Can I change my pin number at a cash machine?
what can I do if I got my American Express in Apple Bay but top up is not working?
I got some items this morning but the payment says pending
I have an unknown direct debit payment on my account
Why does my statement show a $1 charge on my account?
Please explain why my payment was declined? I thought everything was good.
I made a cash withdraw and it shows up as pending why is that?
My contactless is non-functional.
Where is the top-up verification code?
Help me to set up contactless payments.
I need another card
I can't use the app.  My phone is lost at the hotel.
I have an unauthorized charge.
Are there any extras for exchanging currency?
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?