Instruct: Given an online banking query, find the corresponding intents.
Query: I am still waiting for a transfer to show
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
I'm checking the app and I see a payment that's not mine.
I was charged twice for the same purchase!
I cannot view the refunded amount in my account.
Can you please explain the topping up transfer process?
If I don't have all my documents can they still verify my identity?
I am unable to get cash from the ATM
When exchanging currencies, is there an extra fee?
How old do you have to be to open an account?
I have heard about these disposable virtual cards but don't understand how they work.
What is this €1 charge?
I bought something and want the money refunded can I get some help with that?
Please verify my source of funds.
My card payment has failed.
How many transactions can I make on my disposable card?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.
How do I get a refund for an item I bought?
I no longer want this can i cancel my purchase?
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
In regards to the PIN of the card?
What should I do if someone stole my phone?
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

How do I edit the personal details on my account?
How to a go about ordering a disposable virtual card?