Instruct: Classify the online banking query into its corresponding intent.
Query: I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
My cards were stolen
I need help with understanding why my card is not working.
Why has my top up failed?
How do I set up my card PIN?
Does it matter which card I use
It says "pending payment?" Why is it saying this?
Is there anywhere I can't use my card?
Tell me how to replace my expired card.
Help, I was charged twice!
How do I replace a card that's going to expire?
What is this strange payment in my account?
Why am I charged an extra fee on my card?
What's the process of changing from GBP to AUD?
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Why was I charged when taking out money?
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
I need to order a new card.
Tell me about verifying top-up
What's the limit to how much I can top up?
Do the disposable cards have any restrictions?
I am afraid to give you all my identify details.
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?
I cannot tell what my top up currently is.
has my card payment been reverted?
My card failed to work when I was shopping in a store