Instruct: Classify the given online banking query into its corresponding intents.
Query: Is it possible to exchange currencies using the app?
What's the process of changing from GBP to AUD?
Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
Can you transfer money to your card by bank transfer?
What are the places that you deliver cards to?
Where is my top-up generated from?
Given a choice, I'd rather have Mastercard.
i have yet to get my pin
Where do I access the auto top-up function?
What do I need to do to transfer money with my credit card?
Why have I been charged more than once for the same transaction?
I tried to top up my account and it didn't work
There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!
My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?
I need a new card to replace an expired one. Will it cost anything, and how soon?
What retailers accept my card?
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?
A payment that I didn't make appears in my app.
Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.
I can't seem to use my card. Can you help?
I think there is a mistake.  I am being charged twice.
What should I do if I don't know my password?
I tried withdrawing but my cash is not showing up?
The exchange rate was incorrect for this item I bought.
I want to activate my card, how do I do it?