Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.
I received a "declined" message when doing a transfer
Okay, I found my card, can I put it back in the app?
Why do I need to verify my funds?
The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.
A payment is showing twice. Why is that?
Where do I find our how to get a physical card?
Can I get both a Visa and a Mastercard from you?
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
Why is there a direct debit fee in the App when I didn't do it?
I need to cancel a purchase that I made the other day.
I tried to used my card in a shop and the transaction was declined.
Will I be charged for receiving the money?
what are the locations i can withdraw money
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
I want to take some funds from my other bank account and add them to this one.
What is this extra fee on my statement.
Can money be exchanged from one currency to another?
What are the maximum amount you can do for auto top-up?
I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?
What other fiat currencies can I use?
Why isn't my pending transfer finished?
Why can't I transfer to another account?