Instruct: Classify the online banking query into its corresponding intents.
Query: Help me!  When I was abroad, the exchange rate was wrong.
How do you figure out the exchange rate? Can you explain why I got less money than expected?
When I went to $100, all the machine would give me was $20.
I need more assistance with how to activate my card.
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.
Can I track when my card will be delivered?
What should I do if I can't prove my identity.
virtual card won't work for me
What do I do if there is a direct debit on my account that shouldn't be there?
My ATM withdrawal was cancelled
What's your refund policy if I bought an item from you?
Reverted top up
I was charged twice for the same purchase!
I could not get the cash I wanted
Do you accept cash?
What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.
What are the current exchange rates?
I transferred money and it hasn't come yet
One of my card payments has reverted
Is my top up not working?
I think my top up was reversed.
What can I do if my card details where stolen from my car? I think they used my card to buy gas.
What should I do once my card expires?
My card gets rejected when I try to use it
There is a card payment I'm not familiar with.
Why does my payment appear as pending?