Instruct: Given an online banking query, find the corresponding intent.
Query: While doing a transfer, it says declined.
I have a problem with a transfer. It didn't work. Can you tell me why?
What is the charge for topping up a card?
I need my card right away.
I don't like the services, please close my account
What do I do if I have been charged twice?
It has been a couple of hours but I do not see my balance updated, can you help?
There is a direct debit charge on my account that is not mine.
Why is it showing that my account has been charged a dollar that is showing as pending?
My refund has not arrived, and I am unsure why. Who do I contact?
Why does it cost more to pay with my card?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
My transfer failed to process correctly. Is there a reason this would happen?
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?
Is there a fee for exchanging currency?
How do I avoid a fee to use an ATM?
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
Is there a way to track my card?
I deposited a cheque and its been days and I still haven't received the cash!!
Are there any charges for using a bank card to top up
Can I use the apple watch to make a top-up?
I need to transfer money to my account from another bank
My money I added isn't on my card.