Instruct: Classify the online banking query into its corresponding intents.
Query: How do I set up an account for my children?
How old do I need to be?
My card won't let me withdraw money.
I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.
What are the time frames for the money to be available in my account?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
I bought something abroad and the exchange rate applied is wrong
I think I was charged by mistake on my debit statement.
why is my top up failing
What is the reason for the extra fee on my statement?
what steps do you take to check identity
My top up is giving me problems. What is wrong with it?
What's the process for topping up by card?
I am unable to prove my identity
Can you make exchanges using the EUR?
Where do i verify a top-up card?
should i add money via bank transfer instead
Can you provide information for freezing my card immediately?
what documentation do I need for the identity check?
Can you tell me what i need for the identity check?
Is there a charge for cash withdrawals? I always thought it was free.
I don't see a money transfer yet
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
I have transferred some money but the balance hasn't changed
The date my card expires is coming up
I transferred money but the recipient does not see the funds in their account?