Instruct: Given an online banking query, find the corresponding intent.
Query: The wrong exchange rate was used when I purchased an item.
Exchange rate for my card payment is wrong
Why was a payment I made reverted?
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.
Does it cost anyting to get my own card?
How do I begin the process of a refund?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
I have used this account overseas recently. Has there been an increase in fees that I am unaware of?
Why hasn't my balance been updated? I've deposited a few cheques some days ago!
What is the maximum for top-ups?
What's the exchange fee?
A payment on my statement is wrong.
Can I link my card I previously received?
My new card is here, what's the process for activating it?
My phone has been lost or stolen
It looks like my card payment was sent back.
What types of top-up methods do you accept?
Why is my top-up pending?
How do I open an account for my children?
My cash received does not match what has been requested
Why am I charged whenever I withdraw cash?
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
Can I use this app to exchange currencies?
My balance doesn't show my deposit.
What does it mean if my cash withdrawal does not show up properly?
I thought I knew my password but I guess I was wrong, what can I do now?