Instruct: Classify the online banking query into its corresponding intents.
Query: Why did my cash deposit not show up?
I still do not see the cash deposit in my account from last week. Why?
My payment has been declined several times.  Can you help me?
How do I get a spare card?
Can I hold more than one currency?
Why was I charged an extra fee when doing a transfer?
Can I use google pay to top up?
The transfer that I was trying to complete was declined. What was the cause?
So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.
Can you lookup my password?
How much are the rates of exchange?
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
Why did I get charged one pound seemingly randomly?
Is there a charge for receiving money?
My new card just arrived, how can I activate it?
I'm supposed to have a refund but it isn't there
WHAT IS THE SOLUTION OF THIS PROBLEM
I can't get any money from my account.
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
I am under the impression that my top up is still pending
What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.
Why isn't the recipient seeing the transaction? I just sent the money.
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
Can I add money to my card automatically during a trip?
So, my transfer is showing as pending, when will it actually go through?