Instruct: Classify the online banking query into its corresponding intent.
Query: I would like my refund for this item I bought.
What is the refund policy?
Is it possible to cancel my transfer?
Where do you mail physical cards?
I paid with my card and ended up being charged a fee.
Do I need to pay more for exchanging currencies?
When I topped up the app has seemed to reverted it.
I want a mastercard
I made a payment and it appears it is showing twice
where can i have a virtual card
What steps do I need to get another card?
There is unexpected money in my account.
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.
Can I Transfer from SWIFT?
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
Why am i being charged for withdrawing cash funds?
Is the 1 pound charge I can see an error or an incorrect entry?
Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.
There's a card payment I didn't make
When will my cash withdrawal show/
Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before
What does pending mean on a cash withdrawal?
Someone else used my card to withdraw cash from an ATM
Will I be charged a fee to top up using a debit or credit card?
Where is the card PIN located?
What does it mean when a cash withdrawal is pending?