Instruct: Given an online banking query, find the corresponding intents.
Query: I did not get the right exchange rate while getting my cash out.
The exchange rate is incorrect for my cash withdrawal transaction.
I need to have an item refunded.
I've been charged an extra £1 and I don't know why
When will my money be in my account?
I tried to pay with my card and it didn't work
Why have I been charged a fee for cash withdrawal?
My account says I have a pending transfer.
Is there any cost to change foreign money to local?
Will you set a limit to my top-up?
My transfer was declined. Why did this happen?
I'm trying to take money from my account but its not letting me. Help!
What do I do if my card has been lost or stolen?
How long until transfers from Europe go through?
Why is my beneficiary not working?
Why does it say my transfer failed?
What's the foreign exchange rate I will receive?
I topped off my card is that something you will charge me for?
The cast deposit from a week ago still is not in my account. Why?
I need a transaction reversed from my account.
Where can I order a card when I am in China?
With what currencies can I add money?
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
Am I allowed to carry an additional card?
I took out money and there is a fee.  Why?
Why was I charged a fee for debit or credit card payment?