Instruct: Classify the given online banking query into its corresponding intents.
Query: What fees are charged for a physical card?
Can I get a new card?
Why does my transfer still say it is pending?
I'm looking at my statement, and my refund is not on there.
Do you have any card fees if I want to add money using an international card?
Can I have money of different country of origin.
Is there a limit to how much I can top up?
Can I use my account although my identity verification has yet to pass?
How can I access my account when I have lost my phone?
Is there a fee to make a transfer?
I am having trouble with the app recognizing me.
Can I create my own top-up limit?
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
Why is my card payment cancelled?
the exchange rate for my withdrawal is wrong
How do you decide what your exchange rates are?
Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?
How do I reset my passcode?
I have been charged an extra pound!
When I bought something abroad, the exchange rate was wrong.
What's the limit on total number of cards I can have?
What all is needed for the identity verification?
Money that I have transferred hasn't arrived yet
How can I receive my salary with a different currency?
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
why didnt my account allow a transfer