Instruct: Classify the online banking query into its corresponding intent.
Query: why have i not got my new card?
I'm still waiting for my new card.
Is identity verification required for me to use my account?
I still want to use my account but haven't verified is that OK?
Card activation steps
How long does transfers take?
is there something blocking me from making transfers
Why would there be an extra charge on my app?
What  is the verification process for a top up card?
I need help proving that this is really me and to verify my identity.
There's a $200 withdrawal on my statement that seems fishy to me.
I no longer want to transfer funds, can we cancel that transaction?
How long does a top-up take to go through?
I don't recognise a Direct Debit payment
I no longer want to keep this account.
My card payment didn't go through.
Will you send me a new card in China?
Help, I don't see my money i just added.
I was charged a fee for a transfer.
What was the issue with my topping up?
I received my new card.  Where is it in the app?
How long will it take for my cash withdrawal to stop pending
I travel a lot, can I get a bulk currency exchange discount?
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?
I want a card, but I'm not in the UK- can I get one still?
I want to top up by using a credit card, which ones do you support?