Instruct: Given an online banking query, find the corresponding intent.
Query: I should only have one charge, but it shows two.
Who should I talk to or go to resolve a duplicate charge on my statement?
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
Where do I unblock my PIN?
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?
why hasnt my card come in yet?
What are these disposable virtual cards all about?
When I went to get cash, it was declined!
I see a $1 charge in a transaction.
Can I return an item?
I received a decline message on a transfer
Which ATMs am I allowed to get money from?
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
Can I change my address?
How do I troubleshoot when contactless doesn't work?
where can I find the auto-top up option?
Are there virtual disposable cards?
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
What do I do now my credit card has been swallowed by the ATM?
The card payment didn't work
I don't recognize this withdrawal on my statement
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
My top up was reverted. Can you help?
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
Where is the PIN number found?