Instruct: Given an online banking query, find the corresponding intents.
Query: Why is my refund not showing up on the statement?
Hurry and refund me, I am waiting
I got cash and was charged a fee that shouldn't be there!
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
I made a bank transfer but it doesn't seem to have gone through?
When I was abroad the exchange rate for me was wrong.
I lost my phone. Can I disable to app?
On my last trip, I received the incorrect exchange rate.
Whats wrong with my currency exchange?
my balance has not changed, despite depositing a cheque
What commission do you take for currency exchage?
I think there's a purchase at a store that I didn't go to.
Is there any way to see my card in the app?
I get a "decline" message when doing a transfer
I made a payment that's pending. Will it go through?
stolen phone, what should i do
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.
my transfer isn't there
The ATM didn't give me enough money! I asked for more than it gave. What do I do?
Can I use a Visa or Mastercard?
I made a purchase with my card and I was charged a fee for using it
I was charged more than once for a card payment I made.
I cannot get my google pay to work.
Help me.  The passcode doesn't work.
I need more physical cards than I have right now!