Instruct: Classify the online banking query into its corresponding intents.
Query: I do not recongize a payment in my account.
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?
Why am I being charged for transfers? Are they not free?
I would like to transfer money from my checking account to my savings account.
How do you exchange currencies
Are there businesses that don't accept this card?
I can't find my phone and I'm worried someone is going to use it
how do i get a pin for my card
I was mistakenly charged a fee for using my card.
Can I verify my identity?
I have a fee for cash withdrawal
My card has an issue, the payment has been deferred.
I want to request a physical card
I sent a payment but now it's not showing up.
Can I change my PIN at my local bank?
Why do I have a charge for an ATM withdrawal? I thought these were free?
Do you charge extra for duplicate cards?
I got charged for with a fee for paying with my card.
What do I do if my card is stolen?
What is your currency exchange fee?
What does the bank charge for lost or stolen card replacements?
Are there virtual cards
Is there a top up fee for transfer?
What is the process when my card is due to expire?
I keep being asked to verify my identity. Is this normal?
I got charged a fee for transferring money.