Instruct: Classify the given online banking query into its corresponding intents.
Query: Do I need any kind of proof for the identity check?
Where can I go to find out how to verify my identity?
I am waiting for a payment to be processed
Why am I not able to get cash from the ATM?
What happened to the transfer I did?
The ATM didn't give me the amount I asked for
How do I receive a card?
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?
I wanted to know why i got an additional fee when i use my card.
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.
The app reversed a top off I had.  What should I do?
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
Does it cost money to top up?
I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.
Transferred to account is not successful, help please?
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
What fiat currencies can I use for holding and exchanging?
Why has my card been declined?
I do I top up from my Apple Watch?
I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.
Can I change my card PIN?
$20 came out instead of $100
I am in desperate need to transfer funds from another account that i have into this one, how do i do that?
I think my top-up has failed.
I transferred some cash and it didn't arrive