Instruct: Classify the online banking query into its corresponding intents.
Query: Why is my refund missing in my statement?
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
Should I complete my security verification before I can use my account?
i would like to top up with check
My transaction is showing several times.
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
What to do if my physical card is not working?
I tried to withdraw cash, but got declined!
How old do you need to be to open an account?
Do you accept US credit cards?
I used the wrong account.
How can my friend send money to me?
I would like to reactivate my card that I previously reported lost. I located the card this morning.
Why is my last transfer pending?
When will my transfer process?
How do I go about changing my PIN?
How long do I need to wait til my top up isn't pending?
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
Help, I don't know what the PIN is to my card?
The exchange rate was wrong in the foreign country I got cash in.
Which ATMs take the card?
How many disposable cards per person?
My payment was put back, I think.
Why would I be charged an extra fee while doing a transfer?
I would like to get additional physical cards at this time