Instruct: Classify the given online banking query into its corresponding intent.
Query: what is this charge on my card?
I would like to dispute a direct debit transaction
My American express works with my apple pay, why is top up not working?
When exchanging, how much are the rates?
Why did I get charged for a withdrawal?
Why didn't my transfer get to the recipient?
Please help me.  My card is missing.
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
My card was declined but it shows as multiple charges?
What do I do to verify a top-up?
What is this extra €1 fee about?
can other people use the app to add money to my account
I deposited a cheque, but the balance hasn't changed yet.
I bought an item and now I want a refund.
Are there topping up fees if I have to transfer?
What do I need in regards to identification?
Tell me what the steps for the identity checks are
How do I top up my account using transfer?
So much time has gone by, the pending status shouldn't still be there shouldn't it?
There is a withdrawal on my account I didn't make.
Canceling my order is what I need to do right now.
i need to proof my identity to you why and how?
Can you tell me how transferring money into my account works?
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?
I'd like more info on getting a virtual card.
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?