Instruct: Given an online banking query, find the corresponding intent.
Query: What do you require for identification verification?
How do I go through the identity checks?
There is a duplicate payment on my card. Why?
Why is the exchange rate terrible?  That can't be close to the actual interbank rate.
What value can I get for my currency?
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?
I just checked my statement and saw a $1 charge, why is it there?
Can i cancel this purchase?
Where are the ATMs that I can use Mastercard?
There is a withdrawal waiting.
how long does it take to transfer money, my retailer is waiting
You promised no fees but now I've got one. What the hell!?
I can't withdraw money
Why do you need me to do an identity check?
I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?
Can you tell me why my card payment did not work?
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
How long do bank transfers take to clear
What was the extra charge for withdrawing money?
Where do I find a virtual card?
How do I deactivate a stolen card?
I have lost my phone or it has been stolen.
Why do you need to know so much about me for my account?
when will my transfer arrive
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
Explain top-up cancellation