Instruct: Given an online banking query, find the corresponding intents.
Query: I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?
The attempted transfer failed.
Why is my contactless not working?
The wrong exchange rate was used for my cash withdrawal
I've been waiting a while for my card, is there a way to know when it will arrive?
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
I transferred money, but I think I've been charged a fee for it?
What are the steps that I need to take to activate a new card?
is there a reason that my payment didnt go through
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
Can exchanged be made to EUR?
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
Which fiat currencies can I use through this app?
My cash withdrawal says pending, why?
What are the charges if I exchange foreign currency?
What's the transfer time from Europe?
Where do i go to receive a virtual card
What foreign exchange rate will I get?
My PIN was entered wrong and now I am blocked.  Please unblock.
How do I report my card as lost or stolen?
I topped up my account but the app failed to process it.
How is top-up verified?
how long does it take for a transfer from Europe to go through?
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.
My card activation attempt failed.
How do I know it is a Mastercard ATM?