Instruct: Classify the online banking query into its corresponding intent.
Query: Where do I order a card?
Is payment required to get a card of my own?
Am I allowed to use different currencies?
There is a withdrawal on my account I didn't make.
I'm not sure if my pop-up went through.
Can you tell me why my top-up failed?
If I want a friend to top off my account, can they?
Why is the exchange rate different than expected on my transaction?
How old can one use your service?
Are there virtual cards
I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
How can I verify my identity?
i tried to do a transfer to an account but it didn't work
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
What do you think of the exchange rate?
I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?
The disposable cards - what are they for?
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
My top-up was rejected
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
It looks like someone besides me ordered something with my card, what should I do?
I made a purchase earlier today but it is still listed as pending- when will it go through?
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
How long does it take to prove my identity?
What are the auto-top up policies?