Instruct: Classify the online banking query into its corresponding intents.
Query: My preference is Mastercard.
I need to get visa and mastercard
I contacted the seller and he won't respond.  Please just refund me my  money.
Is it possible for me to set up separate accounts for my kids?
Help me verify my identity.
I made a cash withdrawal earlier and it's showing as pending.  What does that mean?
What is the charge for receiving a SEPA transfer?
How do I link a new card to an existing one?
How can I find out why my transfer didn't go through?
I need my PIN, where is it?
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
What transfer methods do you accept?
I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?
Please tell me the steps to verify my identity.
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
How come my refund hasn't appeared on my statement?
how do i get top up with cash deposit
I am interested in changing my personal details.
i accidentally entered in my retailers information, what should i do next
I would like to report an issue with my product and want to get it refunded
My payment for my card is not working
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?
I am reluctant to use ATMs international because I don't get an accurate exchange rate
I don't understand why I'm being charged for using my card.
It appears my top-ups have been canceled.
Can I use my virtual card for recurring monthly payments?