Instruct: Given an online banking query, find the corresponding intents.
Query: Out of the blue, my card stopped working.
I tried using my card, but it doesn't work.
When will the money reach my  account?
Why am I still waiting for my refund
How often can I top up?
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?
I see an unfamiliar payment on my statement.
Do you have a list of businesses that accept this card?
Please let me know what currency I can use to top up my account?
Why is identity verification required?
I tried to withdraw cash from your ATM but my transaction was cancelled.
what is the word?
What is the reason that my top-up is still pending?
Hi! What documents can I use to verify my identity?
Was I charged extra for using my card?
I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet.  It's been a day already!
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
How do I get my money back for something I bought?
Is there a way to order a virtual card on the website?
I can't activate my card?
My card got blocked, how do I reset?
Is there a way to find an ATM around me?
is there a charge on withdrawals?
Help me.  The passcode doesn't work.
I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.
Please help me with my card.  It won't activate.