Instruct: Classify the online banking query into its corresponding intent.
Query: I was double charged at a restaurant can you take the second charge off?
I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
I made a transaction at an atm and was charged extra for it.
How much does it cost for additional cards?
I sent some money and the account hasn't recived the transfer I made.
Do you charge a fee on currency exchange?
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?
Activate my card
Apple pay is not accepting my American Express card, can you assist me with this problem?
Why hasn't my transaction arrived to my friend yet?
I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
Why was there a fee for paying by card?
Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.
My recipient hasn't received the money
Can you please explain how bank transfers work?
Why is top up not working for my apple pay app
Can I put my found card back into the app on my phone?
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
Can you tell me what the cash withdrawal is in my statement?
I got a declining message during a transfer? please tell me why
I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?
Why do you keep declining my payment?I tried several times with this card and it is just not working.
How many top-ups can I use?
Can I have it by a certain date?
why don't you accept american express for adding money to my account