Instruct: Classify the given online banking query into its corresponding intent.
Query: There is payment showing that I didn't do.
I don't know if I made this payment on my card.
what is the correct exchange rate for getting cash
Why is it failing to top-up?
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?
The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?
I have an outgoing transaction
How do I order a new card if my current one is about to expire?
The transfer on my account is not showing up.
what is the fee for topping up by card?
What businesses accept my card?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?
I think my account has been hacked there are charges on there I don't recognize.
Can I transfer my salary onto here?
How many active transactions can I make with a disposable card?
What is the reason why the transfer shows as pending?
What is the reason a transfer shows as pending?
Can my children have an account?
Why is there some cash that I did not deposit in my account?
Why do you need to perform identity verification?
Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.
The applied exchange rate is wrong for the cash I got abroad.
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?