Instruct: Given an online banking query, find the corresponding intent.
Query: Is it possible to get a refund for the item?
I'm going to cancel a purchase.
What do I use to verify my identity?
Is there a way to use a cheque to top up my account?
I am not able to see the card PIN anywhere?
I put money in my account a week ago but its still not there, what is happening?
Can you do exchanges of EUR?
I believe my card has been compromised as there's a cash withdrawal I don't recognize.
What does it mean if it says that my payment is pending?
Why was I charged an extra fee when paying with card?
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
Is going to a bank only way to change my PIN?
Is topping up with cash allowed?
Are there virtual disposable cards?
There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
When I withdrew my money, why was there an extra charge?
How do I validate my identity.
How long is a delivery to the US?
Could I get a MasterCard and Visa from you?
How to receive the actual card
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!
How do I active this card?
I can't get the virtual card to work
I have just read my statement and there is a payment I don't recognise.
I'm expecting a refund but it's no where to be seen