Instruct: Classify the online banking query into its corresponding intents.
Query: What forms of ID should I use for verification?
why do I need to show ID
Why is my card payment still pending? It should have gone through already.
Will you charge me for topping up with a European card?
Is it right that I've been charged for transferring money?
explain the virtual card
I was charged an incorrect exchange rate for a withdrawal.
You did not give me the correct exchange rate for an item that I bought.
Would you give me a mastercard and visa?
For the disposable cards, what are the restrictions?
Where can I find how to change my name?
Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.
I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.
My address needs to be changed.
Is it on purpose that my payment has been returned to my account?
The item i bought exchanged rate was incorrect.
How do I receive a disposable virtual card?
Which cards do you support for top up?
Can I have it delivered on the date I need it delivered?
My topup got reverted. Please let me know if there is any issue in system.
Is it possible to obtain both a Visa and a Mastercard from you?
Is there a way to modify my details?
I deactivated my card but would like to reactivate it.
Why is it saying my card payment is declined when I made it?
How long does it take for money to reach my account?
My identity hasn't been verified.  Can I use my account?