Instruct: Classify the online banking query into its corresponding intent.
Query: I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
why was i charged a fee to transfer
Is there a auto top-up option?
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
I need more money in my account. Can I add more by transferring?
I am not sure where my phone is.
why is a transfer to beneficiary not possible?
I want to reset my passcode, how can I do that?
What if I need to use GBP instead of USD?
I wish to use my American Express to put funds into my account.
Why was I charged for cash withdrawal?
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
Do top-ups have limits?
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.
Why was my card declined?
Can you tell me why I was declined from getting cash?
I don't understand why I'm being charged for using my card.
I just got my card and cannot get it to work.
I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.
I am not recognizing a debit payment from my account.
My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.
Could I chose the date to have it delivered?
What can I do about a direct debit transaction on my card that I didn't make?
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.