Instruct: Classify the given online banking query into its corresponding intents.
Query: My ID verification hasn't gone through yet, but can I use my account anyway?
How does identity check work?
Can I use American Express?
do i need to add money before i order a card
My phone was stolen yesterday, can you help me with this?
My card no longer works.
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
Does the card you sent have a tracking number?
Why am I being charged extra when I withdrew money?
I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?
I could not get the ATM to work
What if I need my salary in another currency?
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
How do I know which payments I make will have additional fees? Where can I find this information online?
Why did my card get charged twice for a transaction?
How do I use a check to top up?
Can you tell me how do I get a card?
How do I top up?
The app declined my top up. What did I do wrong?
How can I change my address?
Do I have to change my PIN at a bank?
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.
Please check and let me know why my transfers are getting declined.
Bank transfer to account did not show up, please help?