Instruct: Classify the online banking query into its corresponding intents.
Query: how to get new card?
What is the reason when I tried to pay contactless at the bus, it didnt work?
How can I get a refund for an item I purchased but has not yet arrived?
Why do you have the identity check
In the US, how long is the wait for a transfer?
It's requiring me to verify my identity?
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?
What is the first step I need to make for being able to access my account?
Is the EUR accepted for exchanges?
What does a 'pending payment' mean?
I wanna revert a transaction i did this morning.
I moved to a new city and need to change my address
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
Can you tell me where my readily available cash has come from?
I just got a card, how can I add it to the app?
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?
The app does not recognize who I am.
When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?
I want to know why my top-up was reverted
How to a go about ordering a disposable virtual card?
Why would a merchant revert my payment?
I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?
If I live outside of the UK am I still eligible for a card?
Do you offer a discount for those who perform frequent currency exchanges?