Instruct: Classify the online banking query into its corresponding intents.
Query: Is it normal to see a fee for transferring money?
How much do I have to pay if I want to transfer money?
There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.
How long does transfer from the US take?
Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?
What do you do with all the identity information you're collecting from me?
Help me verify my identity.
I was supposed to get a refund but I do not see it.
Why was my cash withdrawal declined by the ATM?
My card won't work at all for anything.
Why is my cash deposit not in my account?
Can you tell me why my credit card was declined while trying to top-up?
A Bank ATM did not give my card back. What do I do now?
Please tell my why I was charged a fee for using my card?
My card payment didn't go through.
How do I add the card I just received to show up in the app?
My preference is Mastercard.
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
They is a payment I don't recognize on my statement.
I see a direct debit transaction in the app that is not mine
What do I need to do in order to get a new card?
Why did I get charged twice for the same thing
What do I need to do for a refund?
My payment was put back, I think.
I made a terrible mistake when typing in my account number.  I accidently sent money to the wrong account.  I noticed the app won't allow me to void the transaction.  Can someone help me with this immediately?
The ATM didn't give me the full requested amount