Instruct: Classify the given online banking query into its corresponding intents.
Query: Why do you need verification for my identity?
Why do you require identification documents
When I tried to transfer funds to my friend today I was unable to do so, why?
It declined my transfer.
What countries are you located in?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
I could not transfer funds to a beneficiary; is there a problem with your software?
My payment has been declined several times.  Can you help me?
How come my card doesn't work anymore?
I am looking to delete my account. I'm not happy with the service provided by you.
The app shows a withdrawal that I did not make or authorize.
I'm having a hard time proving my identity.
Editing my personal details
To many charges on my card how do I go about fixing that?
Why did I get charged for withdrawing cash?
Is there something that I can do since my phone was stolen yesterday?
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
help me link my card
Do all businesses take this card?
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?
I would like to top up via credit card, which credit cards do you support?
I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?
When I got my cash, the amount was not what it should have been, based on the exchange rate.
Is it possible for me to set up separate accounts for my kids?
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?