Instruct: Classify the given online banking query into its corresponding intent.
Query: The balance does not appear to have updated.
I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?
What is the exchange fee that is charged?
I was so embarrassed. Why didn't my payment clear?
How do I get a virtual card on my device?
Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.
The company is no good, please terminate my account.
What was the extra charge for withdrawing money?
If my account is low in funds, can I set an auto top-up?
So my top-up failed, could you tell me why?
Can I change my pin at an atm?
I need to make several disposable cards per day.
Help me unblock my PIN.
No refund showing in my statement.
What, if any, is the limit  for auto top-up?
I don't understand why I was charged an additional fee for this service. Can you clarify?
Show me how to look at the source of my current funds?
i cannot get virtual card to work
My card wont work at an ATM
Which currencies do you accept for adding money?
Why can't I get cash out?
My son has just turned 13, is he old enough for an account?
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
I have been charged a pound for something that appears on my statement
I wish to top up using a cheque.
I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.