Instruct: Classify the online banking query into its corresponding intent.
Query: Why is my purchase showing as pending?
I tried to pay through my account but the payment is not going through. What's going on?
Where is the PIN number found?
Where do I order additional cards?
Is the cash withdrawal going to show?
How can I top up with Apple Pay?
How can I check on the status of my new card?
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
The transfer to my beneficiary has not gone through
What is the cost for physical cards?
On the card that is coming, what's the tracking info?
Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.
why do I have to show my ID
Can I set my own top-up limit?
Why is it necessary to verify the top up?
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
I'm using the app and I noticed a payment that I didn't make.
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
I need more assistance with how to activate my card.
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
Is American Express accepted?
Is there any amount in which I would get cut off from topping up?
Where in the app do I link a new card?
The app does not recognize who I am.
Can you tell me why my top-up was canceled?