Instruct: Classify the online banking query into its corresponding intent.
Query: There are incorrect charges on my account, there was a WD that was made by someone else.  I still have my card though.
I have a cash withdrawal that I do not recognise.
What fiat currencies are used for exchange?
Why have I been charged an extra £1?
Why hasn't a transaction I did to my friend arrived yet?
My card arrived but I need to make it work in the app, how do I do that?
I attempted to top up using my card, but now the money just disappeared?
I have a fee showing from last time I used my card.
Are your cards supported in the EU?
i cannot find my card PIN
need to exchange currencies
How long does it take for cash withdrawals to hit my account?
Seems like my transfer was declined how come?
atm ate my card
Can I top up online?
How are foreign exchange rates determined?
I made a bank transfer from my UK account today, but it's not showing.  Can you check status?
I still haven't received my card in the mail
Is there a specific date it can be delivered by?
Why did the ATM swallow my card?
What documentation is needed for the identity check?
Does it cost extra to send out more than one card?
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
What is the charge for sending out more cards?
How long does it take to activate the card, as it does not look like its working?
I havn't received my PIN yet.