Instruct: Classify the online banking query into its corresponding intents.
Query: There was a direct debit I don't recognize.
I need to cancel a transaction on my debit card.
How do you come up with your exchange rate
I want to stop my account
Explain why my top up would be reverted.
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
Card delivery services? Where?
How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok
Is EUR one of the currencies you deal with?
There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?
What is the top up code for?
Money transfer help? How long?
Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.
How long is the wait for a money transfer to post?
Can we skip verifying?
I did not receive the correct amount for the exchange rate.
Why did you charge a fee when I withdrew from an ATM?
What do I need to do to get my new card which I have requested 2 weeks ago?
What is this extra pound charge for?
I transferred some money but the balance stayed the same.
Where can I find my card PIN?
There are strange transactions on my account.  What should I do if I think someone stole my details?
I wish to top up using a cheque.
Where's my top up code?
When will my top up be approved?
Can I get support?