Instruct: Classify the online banking query into its corresponding intent.
Query: I thought that transfers are free. Why was I charged an extra fee?
I got an unexpected charge on my transfers. How can I correct this?
I saw that my transfer was declined.
Is it possible to top-up automatically?
There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.
Why haven't I seen the cash from the cheque I deposited yet?
I withdraw money abroad but I didn't get the right amount.
I am having a problem proving who I am
How often can I top up?
Why can't the recepient of my money transaction see it?
I have a disposable card but it does not work?
I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?
What are the auto top-up policies?
Your machine took my card. How do I get it back?
Can I start an account for my kids?
I desperately need to transfer something from China, Please give me the wait time.
I must have entered my PIN wrong.
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
I don't know where the top-up verification code is.
The exchange rate applied is wrong for my international purchase.
I wanted to know why there is a transfer of mine pending.
I recently transferred some cash, but the balance has not changed.
What card or currency can I use to pay?
My card is stuck in an ATM machine, how do I get it back quickly?
What's the transfer time from Europe?
Why is it important to verify my identity?