Instruct: Classify the online banking query into its corresponding intent.
Query: Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
Why can I not take out cash?
Why did you guys charge me an extra €1?
Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.
Please help! I need a refund on a transaction on something I bought and I need the refund right away!
If I top up by card, what options do I have re: currency and card type?
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
I could not transfer to a beneficiary
I just initiated a transfer but I'd like to cancel it.
How long does it take for something to be delivered to the U.S?
What do you demand for identity verification?
I tried activating my card and it didn't work
Problem verifying my account
Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
I have made a recent check and cash deposit that isn't reflected in my balance.
Even though I made a cash deposit, I am not seeing it in my account.
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue
This exchange rate on my purchase is wrong.
I was charged a fee when I transferred my funds, why?
I have a cash withdrawal in my statement. Why is that?
My transfer to an account failed.
I am unhappy with an item I bought. How do I get a refund?
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
How can I go about resetting my passcode?