Instruct: Classify the online banking query into its corresponding intents.
Query: Why wouldn't my contactless work for the metro?
I'm confused ass to why my contactless is not working.
I was charged a fee when I transferred my funds, why?
What if I type in the wrong PIN too many times?
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
How do I dispute a direct debit on my account?
I need to know where do my funds come from
There's a payment in my history I don't recognize
I need to deposit money to my account
want to get a new card in china
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
Why am I charged an extra fee on my card?
My card info was stolen, what do I do?
How can I close my account, I don't want it.
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I have a problem with a transfer. It didn't work. Can you tell me why?
My top-up was declined
Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
What do I need to know about topping up?
Is it possible to top-up automatically?
Can you help me retrieve my card?
Can you help me track my card?
How do I order a new card when my old one is ready to expire?
Are there any charges for top ups?
There was a fee charged when I paid with my card.