Instruct: Classify the online banking query into its corresponding intent.
Query: Why hasn't my account updated to reflect my current balance?
How can I fix my bank transfer to show up on my bank account?
I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.
Help me close my account.
There are strange transactions on my account.  What should I do if I think someone stole my details?
I don't understand why I was charged extra for withdrawing money?
I want to cancel a transaction.
There is a  €1 fee on my account I didn't authorize
The ATM machine ate my card.
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.
Can I reset the passcode?
I want to get a refund.
Can I use my social security card as a form of identity?
Can I change my PIN without being physically present?
Why did my top-up not work?
Why has my payment not transferred?
Why is my refund not showing up on the statement?
I think the exchange rate for my for my cash withdrawal is wrong
What could possibly be the cause of my failed transfer?
Can I wait for you to send me a new card when mine's about to expire?
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
What type of card can I use to top up?
I just bought an item and would like to stop payment, is this possible?  The item has not been received yet.
my atm transaction was wrong
How long does a transfer transaction take?