Instruct: Classify the online banking query into its corresponding intent.
Query: How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
I got less cash than what I specified at the ATM.
why has a transaction to a friend been delayed?
If I want to can I set up a new PIN?
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
My address details have changed and I want to update them
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
Can I use app to unblock my card?
Help me activate my new card.
Why, when paying with the card, was I charged an extra fee?
Is there a charge for cash withdrawals? I always thought it was free.
Yesterday I had my phone stolen.  Please advise what I should do.
What do I do if my disposable virtual card doesn't work?
Why won't my top up work
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
I tried to do a transfer and it hasn't worked!
Do I have a choice for a Mastercard?
Can I auto-top up?  How do I do it?
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
I've just moved and I need to change my details
How long do transfers take to go though
I topped up but it isn't in my account
My app says I withdraw money from my account from an ATM.
Why is it taking so long for my pending transaction to post as cleared?
Please tell me where I can update my details since I moved.