Instruct: Given an online banking query, find the corresponding intents.
Query: I have received my statement but I do not see my refund, why is that?
I've been waiting for a refund to show up and I don't see it on my statement yet.
Where did the  €1 fee in my statement come from
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
It says pending status for my payment. Why?
how do i setup my apple pay
I should not have been charged a fee for cash withdrawal.
Can I get an actual card
How long is a delivery to the US?
Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.
How can I fill up my gas tank using a check?
I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.
I tried to make a payment with my card and it was declined. Why is it pending?
Show me how to look at the source of my current funds?
I want to know your exchange rates.
Can third party fees affect a transfer?
Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
How do I go about cancelling a transaction?
Is there any amount in which I would get cut off from topping up?
Why was my exchange rate a different amount than usual?
My top-up is taking a while to process!
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?
I have not received my pin yet
Why was the exchange wrong for the item I purchased?
I think someone is using my card without my permission!
What steps do I do to transfer money using my credit card?