Instruct: Classify the given online banking query into its corresponding intent.
Query: What is the basis of your exchange rates?
How are the exchange rates determined?
Why didn't my top up work?
Is there a way to track the delivery of my card?
What currencies can be exchanged in the app?
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?
Where can I edit personal details?
How can I look at where my available cash is coming from?
I don't understand why you want so much of my personal info.
Can I choose between Mastercard and Visa?
Can you explain your refund policy, please?
I deactivated my card but would like to reactivate it.
After I transferred money the balance remained the same.
I bought an item that I was charged a different exchange rate for.
How long will my transfer be pending for?
I want to hold and exchange fiat currencies, what can I use to do so?
what is this fee for transfering
How soon do cards arrive after I order them?
What is the price for a physical card?
Help! I'm missing money, I deposited a cheque but its not showing on my balance.
Can you tell me why the card payment came back?
What do I do?  My card is broken.
Can i make transactions before identity verification?
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.
Why didn't the money I transferred into my account get added to my balance?
What do I do when I get close to the expiration date of my card?