Instruct: Classify the given online banking query into its corresponding intent.
Query: I couldn't make a transfer because it was declined
I just noticed my transfer was declined and I don't know why. Can you help me?
What steps do I do to transfer money using my credit card?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
what currencies can i exchange between on your app?
Why am I being declined?
Could you help my figure out the exchange fee?
What may be the reason that my transfer did not go through?
What's the procedure for getting a card?
I have cash deposit to my account but it is experiencing a problem
what is the average wait for transfers
I need to delete my account, please.
I had the wrong exchange rate applied to some cash I got abroad.
Are you able to make exchanges to EUR?
How come my refund hasn't appeared on my statement?
I received an extra charge for using the card. Why?
Help me please, I need to top up cash.
Please help my find out why there is an odd direct debit in my records.
Do you accept all cards and currencies?
A refund is taking too long.
Could you explain why my card payment did not work?
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
i disagree with a charge
How can I find the source for my available funds and money?
What do I do to Top up my card?
What number of times can I top-up?