Instruct: Classify the online banking query into its corresponding intent.
Query: Please explain the exchange rates.
What will my exchange rate be?
Please provide me a list of ATMs that accept my card.
Can you tell me why I wasn't able to complete my transfer?
Why are you keeping my money from me by declining my card? What is going on?
I  see an extra 1£ charge on my app. Why did It charge me extra?
My account is depleted. Can I transfer funds from another bank?
is it possible to cancel transactions?
Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?
Please explain why the funds I added were returned to my account.
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
Who accepts the card?
I have been double charged
I believe there is a mistake because a payment I didn't make shows in my app.
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.
I prefer Visa, can I get that instead?
How to verify my identity
Transaction showing up many times.
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
How much does it cost to top up a US-issued card?
How many top-ups can I use?
i didnt make these transactions, i think my card details might be stolen
Why have I been charged a fee for card payment?
How long will it take for my payment to go through?
Why is my ATM withdrawal still pending?
How can a payment be declined