Instruct: Classify the given online banking query into its corresponding intents.
Query: My card is not working.
I haven't been able to complete any transactions on my card today. Do you know what's wrong?
How does the exchange rate work on this app?
One of my card payments, I don't recognise the name of the merchant.
My card will expire next month, will I need to order a new one?
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product!  I refuse to pay for something I never got.
My disposable virtual card was rejected.
Why has my top-up been returned to my account?
How can I go about getting a refund?
What currencies can I use?
I didn't receive the correct exchange rate when I got cash.
Do you have an auto-top function and how do I use it if so?
The ATM didnt return my card!
There's a payment with my card that I definitely didn't create. I don't know anyone by that name.
Why is verification for my identity needed?
The exchange rate looks wrong on a holiday purchase
Can I use my apple watch to top up?
Why is there an extra fee on my statement?
My card was charged more than expected.
I deposited a cheque, why isn't my balance showing that I did?
What caused my transfer to fail?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
What does a transfer cost?
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
I received a fee for obtaining cash, is this correct?