Instruct: Classify the given online banking query into its corresponding intents.
Query: Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
For some reason my card payment hasn't worked. what can I do to look into that?
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
I would like to make sure it is delivered on a certain date.
I tried to top-up but it got denied.
what cards and currencies are accepted?
My top up doesn't work
How does the exchange rate work?
How much do you charge for exchange rates?
At what cash machines can I change my PIN?
What if I don't want to disclose all of my identity details?
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
How come when I tried to pay contactless at the bus it didnt work?
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Can I mail in a check to top up?
I need help finding the verification code on the top up card.
The exchange rate used on your app is really bad. I'm considering closing my account because of it.
How do I get a real card?
It appears my top-ups have been canceled.
are SWIFT transfers an option?
What is the charge for sending out more cards?
How can I fill up my gas tank using a check?
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!
My PIN has been blocked, what should I do?
Can you please reactivate my card?
There is a refund missing.