Instruct: Given an online banking query, find the corresponding intent.
Query: There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?
I noticed an extra fee when I paid with my card.
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?
I dont know what happened, but my payment was cancelled
what is the status of my refund
A card has been sent to me, how do I track it?
Will I get charged for sending out more cards?
I want to add funds to my account. What payment methods are accepted?
I believe my card has been compromised because of a strange withdrawal
Could you please tell me how to activate my new card?
Can you tell me how I would go about learning where my funds came from?
I attempted to top up using my card, but now the money just disappeared?
I think that the card is stolen.  What are my next steps?
Please tell me the steps to verify my identity.
I prefer to get a Mastercard.
Do I have a Visa card as an option?
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?
Why can't I take $100 out
Can I use American Express?
How can I verify my top-up card?
It says "pending payment?" Why is it saying this?
How do I input a new address?
I would like to receive my salary in a different currency. How does that work?
Would you give me a mastercard and visa?
How do I get my cash withdrawal to show?
My first choice would be Mastercard.