Instruct: Classify the online banking query into its corresponding intent.
Query: Reason for my card to decline
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks
It shows that the transfer on my account wasn't allowed.
Is it possible to reactivate the card I thought I lost but found this morning in my jacket?
Is it possible for me to set up separate accounts for my kids?
My top up hasn't gone through
How long will a transfer be pending for?
Do you know the rate of exchange?
I can't see a top-up top-up verification code.
I believe that the rate of exchange for my cash withdrawl is incorrect.
What do I need for activation of my card?
How many different currencies can I hold money in?
I would like to order a virtual card, where can I get one?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
What can I use to receive my salary?
I topped up but it isn't in my account
i withdraw cash from the ATM and was charged a fee
What would be a reason my transfer got declined?
What is the extra fee on my statement?
Why is the identity check involved?
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
Can I set my own top-up limit?
Which fiat currencies are supported?
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
I can't see a transfer to my account I made.