Instruct: Classify the online banking query into its corresponding intent.
Query: My card has been stolen. I reported it with the police, but I need to report it with you as well.
How do I replace a stolen card?
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
Is identity verification required for me to use my account?
The exchange rate is bad. Are you sure this is the exchange rate?
Help! When will the card arrive at my home?
Why haven't I seen the cash from the cheque I deposited yet?
Where do I go to get my new card linked?
A payment in my account was made by someone I don't know
Can my account be topped up by my friends?
I see a cash withdrawal in the app that I did not do.
I need several disposable cards made per day.
Why would my payment have been returned to my account?
is it ok if i use both visa and mastercard
Salary in GBP has been received. Does it need to be configured into another place?
I can't see my cash deposit in my account.
I will be traveling.  Can I add money automatically?
Why was I charged more than I should have been?
What is the refund procedure?
How far is the closest ATM from me?
My Google pay top up isn't working.
What do I need to bring for identification?
My payment was terminated
My salary is in GBP - what should I do?
What steps do I need to take for the identity checking process?
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?