Instruct: Classify the online banking query into its corresponding intents.
Query: why do i have to verify top up?
Where can i find my top-up verification code?
After my checque or cash deposit, my balance didn't update.
I am not sure but someone else might be using my card
Could my daughter open an account?
The ATM ate my card; how do I get a new one?
My balance was not updated after transferring money.
I cant find my card.
How can I obtain a virtual card?
I did a transfer but its still pending
What is the process for activating my new card?
How can I report that my card was stolen? I made a police report first.
What is the source of your exchange rates?
How can I transfer money to a beneficiary?
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.
Do you accept SWIFT transfers?
I was expecting my new card by now.
I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?
I returned something to a  store but can't see my refund.
Do you charge a fee on currency exchange?
I was charged the wrong exchange rate on a purchase
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
Why would the ATM machine fail to give me the cash withdrawal I requested?
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.
What should I do if my phone is lost or stolen?