Instruct: Classify the given online banking query into its corresponding intent.
Query: For some reason, the money I added was returned.
My money disappeared! Please help??
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Why is my transfer taking so long to complete?
Some cash shows up on my app.
Is there a pay structure for currency exchanges?
Why are top-ups being verified?
How come my refund hasn't appeared on my statement?
What steps do I have to take to change my PIN?
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.
Do you guys have any age restrictions?
Can I open an account for my children?
Would it be possible to activate my card?
Is there anyway to bypass identity verification?
How do i secure a top-up card?
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
What's my pin number?
Why am I being charged for the same thing twice?
I was charged an extra pound.
I didn't cancel my card payment.
I want to take back my transaction
How long do bank transfers take to clear
What should I do when my card reaches its expiry date?
Will you charge me more if I top up with an international card?
I sent money and the recipient has not received their money after two weeks.
I looked on the app and it says I withdrew cash.  I didn't!