Instruct: Given an online banking query, find the corresponding intent.
Query: Can I use my account even though the identity verification has not passed yet?
Is my account accessible even though my verification of my identity has not passed yet?
I am being charged the wrong amount on my card.
I have an emergency and lost my phone.  I need help accessing my account.
I need to order a new card.
I just noticed my transfer was declined and I don't know why. Can you help me?
I don't see my card anywhere in the app.
How do I see the source of my money?
I was not able to use the ATM to get cash
Can you tell me why my card keeps getting declined every time I try to use it?
My card has not been delivered yet and its been a week since I ordered it, please help
How to I switch my money for the money used in another country?
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
I took out some cash from the ATM but it is still showing the transaction is pending.
What is the top-up limit for my card?
I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?
The exchange rate applied was incorrect when I was traveling outside the country.
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
I did a transfer but the balance is the same.
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.
My card is about to expire. What do I need to do to keep using my card?
There is an urgent thing that I need to transfer from China. Approximately how long will it take?
Can I get a refund on an item?
How long does the "pending" period of a transfer take?
How long does it take for a card to arrive?
can i use my app to get a virtual card