Instruct: Given an online banking query, find the corresponding intent.
Query: Why do you need so much information about my identity?
Why do I need to verify my account?
I must change my address.
I got a declining message during a transfer? please tell me why
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?
How long will it take for my top up to work? It's still pending
Where do I find how to top off with a check?
I did a topup successfully but its not showing in balance. I think there is some problem in system.
How do you determine exchange rates?
Can I use your app to exchange between USD and GBP
Is there any way I could open an account for my daughter?
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?
Are you able to make exchanges to EUR?
What payment methods are used to top up?
Do I have to pay for a second card?
What are the guidelines for the disposable cards?
Why would my card payment be cancelled?
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
How can I prove who I am?
I would like to know how to work out where my funds came from?
Do physical cards cost money?
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
I need a refund on a direct debit that shows in the app because I did not make it.
Why was my top-up rejected?
I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?
Why can't I use this beneficiary?