Instruct: Classify the given online banking query into its corresponding intents.
Query: Why is the exchange rate different from what I expected?
An incorrect exchange rate was applied to an item I bought.
I don't know what my passcode is, can you help?
Can I open an account for my offspring?
What is the first step I need to make for being able to access my account?
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
Will you guys charge me for topping up by transfer?
What will I need to verify my identity
My card expires soon
The ATM ate my card; how do I get a new one?
Can I do more than 10 transactions with a disposable card?
I had a problem with my card payment, can you help?
How do I open an account for my children?
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
How do I verify my identity?
I got charged in double and want a refund
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
My card is expiring soon, How do I order a new card?
How long until I see a cash withdrawal?
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.
What types of currencies do you accept?
Are there any restrictions to where I can use my card?
I need to change my home address.
When will the money be made available in my account?
What happens when I am charged twice?
Is it possible to use my apple watch for topping up?