Instruct: Classify the given online banking query into its corresponding intents.
Query: what is this extra charge for a withdrawal?
How come my cash withdrawal came with an unnecessary fee?!
Can you provide information for freezing my card immediately?
For a week now, I have tried to use my card and it is still not working.
I want to transfer a sum of money from another bank account I have into this one
Please tell me why I am having problems transferring to a beneficiary.
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?
the bank transfer was declined
Can I use any card and currency?
What is the cost of a transfer?
There is unexpected money in my account.
It appears I have a fee in my statement.
I noticed my card payment was cancelled, can you tell me why?
I withdrew some cash and the exchange rate seems to be wrong.
What time will a transfer from the US take?
What do I do to lock my phone after losing it so my account isn't accessed
How much will it be in order to pay with a bank transfer using SEPA?
No refund showing in my statement.
My PIN is unlocked, what do I do?
What to do if my card has been used without my permission?
Is it possible to get a refund?
There is a refund missing.
I think that the card is stolen.  What are my next steps?
the exchange rate was different than expected
I topped up but the app declined it
Can I write a cheque to top up?