Instruct: Given an online banking query, find the corresponding intents.
Query: Why is there an additional fee showing on the statement I received?
I was overcharged a pound.
I don't want to verify my identity
What are then rules on beneficiaries?
I misplaced my phone so I can't use the app! Does this mean I can't use my card?
I'm having problems with ID verification
I made a card payment, but it has been declined?
My transfer into my account isn't showing up.
Do you have a list of businesses that accept this card?
For what reason must I authenticate the top up?
Could google pay and top up be together?
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
I transferred some money but it hasn't arrived yet
Do you accept any card and currency?
Why is the exchange rate different than expected on my transaction?
I cannot remember my passcode.
Why can't my transfer complete?
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
My card expires soon
I have a cash withdrawal that I do not recognise.
What is identity check?
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.
I would like to get additional physical cards at this time
I might be paranoid, but someone may be using my card.
Please help me change my PIN.