Instruct: Classify the given online banking query into its corresponding intents.
Query: I am having trouble verifying my id.
The app won't identify me.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
I did a card payment but its status is still coming as pending. Please check and inform when it would complete.
How do I receive a card?
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
Please assist me in activating the card.
Is there a limit on disposable cards?
What is the exchange rate for EUR?
Will I be charged for a top off transfer?
I haven't received my PIN yet. Do I need to get it from you?
I want to see what this fee is on my card payment.
What fiat currencies are used with holdings and exchanges?
I'd like to get a refund for something I bought, is that possible?
What is the verification process for my card?
Can I choose my Visa or Mastercard?
How do I turn on my new card?
Set a new PIN please.
I could not get money from an ATM
I need help fixing my contactless. It's not working anywhere I go today.
Soon my card will expire, how do I get a new one?
What is the cost for physical cards?
How is an exchange rate calculated?
Why has my card been charged an extra pound?
Can I top up using cash?
There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.