Instruct: Classify the online banking query into its corresponding intent.
Query: My account was charged a fee. When did you start charging extra for card payments?
I got a fee when paying with my card
Why is there extra cash in my account?
i need help, i lost my card
I made a purchase earlier today but it is still listed as pending- when will it go through?
My transfer to a beneficiary was rejected.
Do I need to do anything special for my friend to send money to my account?
What is the procedure for topping up with a cheque?
What are my payment options?
Is there a list of where I can use my card?
How do I return something for a full refund?
When I made a transfer I was charged extra.
Which merchants accept this card?
how does my statement get updated so i know when a refund will reflect on my balance
My refund is not showing.
Are visa and mastercard accepted
Am I going to be charged for topping up by transfer?
I need to change my phone number.
How much for an actual card?
Is this card available to Americans?
Can I top off with a debit card?
Is there a cost to receive money?
Why should I verify the top-up?
What's taking so long for this payment to go through?
Can I have my card activated?
I want a Mastercard, instead.