Instruct: Classify the online banking query into its corresponding intents.
Query: I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?
The exchange rate was incorrect for this item I bought.
I was double charged at a restaurant can you take the second charge off?
I tried to pull cash from an ATM but it wouldn't let me.
Why do you need so much information about my identity?
I can't find my PIN anywhere.
I made a cash withdrawl and there is a charge.  What is this?
Should my top-up be completed by now?
There is a missing transfer on my account
The service here is horrible, I want to delete my account.
I no longer want to keep this account.
The activation process for my card isn't working.
I cant prove who I am
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.
How do I find out where my funds came from?
I'm going to cancel a purchase.
Can I get a Visa or does it have to be something else.
Can I add money to top up my account via a bank transfer?
Please help! I need a refund on a transaction on something I bought and I need the refund right away!
My top-up was declined
How long do transfers take to show up in my account?
I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?
How do I check security settings using the app?
Why hasn't payment gone through yet?
Even though I added money ey to the card, I couldn't use it
How long does it take for the money to show up in my account?