Instruct: Given an online banking query, find the corresponding intent.
Query: Explain the payment that was declined!
I made a card payment but it didn't work. Why not?
Why didn't I receive all the cash I requested?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
The recipient can not locate funds.
Can you please explain how bank transfers work?
Show me how to link the new card,
Is there a reason my transfer failed?
How much could I top up?
Is topping up with cash allowed?
Why use a disposable card?
What can I do with a disposable virtual card?
What do I do if someone used my card without my permission?
What's taking my top-up so long?
Why have I not received my PIN
I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?
My card was stolen last night.
How long until my new card gets here?
My card expires very soon.  What is the cost and delivery time to get a new one?
Close down my account.  I don't like your service.
What to do if my physical card is not working?
Which fiat currencies do you currently support? Will this change in this future?
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.
What do I do if I lost my phone?
I've never been to that store.  That's a fraudulent charge.