Instruct: Classify the online banking query into its corresponding intents.
Query: top up by my card is that possible?
My card needs to be topped up.
what is the exchange rate when i get cash
I haven't been sent my new pin!
What is the fee for a cash withdrawal?
Can I pay more to get it deliver quicker?
How can I change my address?
can the delivery be specific to my needs?
I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?
I made a transaction this morning but I need to revert it now.
I need to withdraw money. Where can I do that?
I topped up but it isn't in my account
I just replaced my phone so do I have to make a new account?
I made a top up yesterday but it's still pending.
What do I do if my payment was reverted?
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
I bought something this morning and the payment is still pending
Why didn't my transfer complete?
I did not receive all of my cash back
I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
Where is the transfer that I did?
My bag got stolen with all my cards. Can you please cancel my card and send a new one?
There is a duplicate charge on my account.
Why has my card payment been reversed?
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
Why hasn't my balance been updated? I've deposited a few cheques some days ago!