Instruct: Given an online banking query, find the corresponding intent.
Query: Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.
I returned something to a  store but can't see my refund.
I was supposed to get a refund but it is not showing up on my card
What's your refund policy if I bought an item from you?
I would like to use cash to make a top-up?
I requested money from the ATM and it didn't give me as much as I requested.
My card payment wasn't accepted.
How do I verify my source of funds?
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
I cancelled my card payment
How come I can't get money at the ATM
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
I would like more physical cards
I'm having trouble proving my identity
There is a €1 extra fee in my statement
I got an unexpected charge on my transfers. How can I correct this?
What age do you have to be?
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
When did I get a $1 extra fee on my statement?
How much is it to buy another card? I was hoping to buy another one.
When do you charge fees on accounts? I just saw a charge on my statement.
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
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I made a purchase but never expected to see a fee charged for the transaction.
I placed a cash deposit in my account but I can't see it yet.