Instruct: Given an online banking query, find the corresponding intents.
Query: What does it mean if my payment is pending?
Why is the payment on my card still pending?
Why do you have the identity check
There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.
What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.
Why isn't my topup working?
Can you make sure I get a MasterCard and not a Visa?
How long does transfers take?
Is there a top-up limit that I have to stay under during a given period of time?
The correct exchange rate wasn't given to me for an item I purchased.
How old can one use your service?
How long should it take for my top-up to finish? I've been waiting a while.
my money, where is it coming from?
Are you able to make exchanges to EUR?
Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?
Why can't I complete the transfer?
what is source of my money
I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?
I believe my card has been compromised as there are funds showing that I did not receive.
I have a disposable card but it does not work?
I believe my top up did not work.
What if I want to add a card I already have to the app?
If my phone was stolen, do I need to do anything?
How can I fix my bank transfer to show up on my bank account?
My top-up was declined
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?