Instruct: Classify the given online banking query into its corresponding intent.
Query: What documents do I need to get together to verify my identity?
What documentation is needed for the identity check?
What are the steps to reset my passcode?
What should I do if I see a withdrawal is pending?
How limited is a virtual card?
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
What is the charge for exchanging currencies?
What locations can I get money from?
My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
What happens when a payment is reverted?
Is there a way to tell where the money came from?
Can I link your physical card
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
Why is my transfer appearing as "pending"?
I just realized I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
I think I deserve a refunded on a certain item.
What is taking so long with my refund?
My new card came in.  How do I activate?
Why is my transfer still pending?
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
I attempted to top up using my card, but now the money just disappeared?
Looks like my top-up has been cancelled
I answered so many questions about my identity. Why do you need this info?
I can't log in with this passocde