Instruct: Classify the online banking query into its corresponding intents.
Query: I don't know what a pending payment is.
Card payment is showing as pending
Why, when paying with the card, was I charged an extra fee?
I returned something to a  store but can't see my refund.
I wasn't applied the correct exchange rate when getting cash
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
Can you make sure I get a MasterCard and not a Visa?
How long until my new card gets here?
What currencies can my account be in?
The wrong account was used during a transaction.
Is there a way to verify a card top-up?
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.
The exchange rate for the money I took out in a foreign country is wrong.
Can I auto top up multiple times?
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.
I used my pin too many times.
Why is the pending status on my cash withdrawal taking so long?
Why have I been charged a small fee to use my card?
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
My transfer was not approved
Is it possible to top up by card?
Why was I charged an extra fee when doing a transfer?
How much do I have to pay if I want to transfer money?
I want to do a cash deposit to top up. How do I do this?
Why do I have two charges It should only be one charge?
Do I need to verify my top-up card?