Instruct: Given an online banking query, find the corresponding intent.
Query: It's been more than a week since I had a return charged to my card, why hasn't it showed up?
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
Will there be a charge for topping up by account with a SEPA transfer?
What do I do if I can't access my passcode?
I need someone to assist me with explaining how much I can top-up.
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
Need help with a stolen card.
How many times can I make a top-up?
Do you support fiat currencies?
What is the maximum I can top up?
What are the requirements to verify my identity?
What are the steps to activate the card, as it does not seem to work?
Why isn't my top up showing?  Was the money reversed?
Do you have a tracking number for the card I was sent?
The exchange rate for my card payment doesn't seem right.
I think my card payment was cancelled. What happened?
Can I use my new card?
What do I do if my disposable virtual card doesn't work?
How to unblock my PIN?
Are extra cards free?
Why is there a charge when I took out money?
Why was my card declined in a shop?
My transfer has been declined.
What would the age limit be?
If I ordered my new card last week, how much longer should I wait to receive it?
Why hasn't my ID been verified?