Instruct: Classify the online banking query into its corresponding intent.
Query: Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
For what reason did my top-up fail?
Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.
What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.
Why on earth do you need so much personal id info from me?
There is random cash in my account.
How can i make my card active?
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
Do you know the rate of exchange?
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?
This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money
How can I put more money into my account?
The exchange rate on my payment doesn't look right
Do you accept cash?
Why is there a fee for using my card?
I'm having problems with ID verification
I think the exchange rate was incorrect.
Do I have to go into the bank to change my PIN?
Will my transfer be done soon?
Can I activate my card?
I hate this company! Can you delete my account?
Can I get a few more physical cards?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
Am I allowed to change my PIN anywhere?
Can I use this app for both USD and GBP?
I'm expecting a refund but it's no where to be seen