Instruct: Classify the online banking query into its corresponding intents.
Query: Why has another fee been placed on my statement?
I had to pay one pound more than the set price!
I need to cancel a purchase?
The transfer to my beneficiary has not gone through
Can you tell me why my card keeps getting declined every time I try to use it?
Can you explain why I am now getting charged a fee for using my card?
I am being charged the wrong amount on my card.
My card is not working at stores.
I've been trying to do a transfer multiple times and have failed? Is the system down?
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
I lost my passcode.
I want to transfer money to a beneficiary, but I couldn't.
What is the fee for a foreign currency exchange?
I entered the pin incorrectly too many times and now it is blocked. Can you help?
How long do I have to wait for my bank transfer to appear in my account?
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
Where do i verify a top-up card?
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?
can i verify my identity i the app
What is a pending cash withdrawal?
Can you tell me how to get a disposable virtual card?
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
Change my pin?
What do I do if my Google pay top up isn't working?
i'm not satisfied with the services and no longer want to be a customer
Can I top-up via Apple Pay?