Instruct: Classify the given online banking query into its corresponding intents.
Query: Can I still use my account without verifying my identity?
Why is it required to verify my identity?
How do I go about changing my PIN?
When can I expect my new card to get here?
The ATM ate my card; how do I get a new one?
I must make several disposable cards per day.
I see a fee that I think was charged because I paid by card.
What should I do since my card is trapped in the ATM?
How do I get a new card when my old one expires?
I have a new card and need to activate it
I would like to top up via credit card, which credit cards do you support?
I need to change my card PIN.
What is the return policy?
How long will it take for my cash withdrawal to stop pending
Is there a way to track the delivery of my card?
Why do I have two charges It should only be one charge?
Is there a way to order a virtual card on the website?
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
What are the steps to activate the card, as it does not seem to work?
What steps do I do to transfer money using my credit card?
How can I put more money into my account?
There are duplicate transactions on my account
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?
Why was I charged a fee for debit or credit card payment?
I was denied cash at an ATM
In the app I see a direct debit that I don't recognize.