Instruct: Classify the online banking query into its corresponding intents.
Query: What stopped my transfer, from being accepted?
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
I happened to forget my passcode
Why did the ATM cancel my transaction
why would i be declined if i had money iin my account
Do you have to be 18 to make an account?
The ATM didnt return my card!
I cant find my card.
Who should I talk to or go to resolve a duplicate charge on my statement?
Why hasn't my cheque processed?
How long do I have to wait for Europe transfers?
Why was I charged for getting cash?
If I lost my phone at the hotel, can I still use the app?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
Can I change my PIN?
Why did my top-up not go through?
What are you exchange rates?
Where is the refund on my statement?
My account is  new  why can I  not top up
What are the steps to verify identity?
Can I add money to my card automatically during a trip?
My card still hasn't been delivered
Are you able to make exchanges to EUR?
how do I speed up identity verification?
Online banking is not showing my cheque or cash deposit so the balance is incorrect.
Why would a cash withdrawal still be pending?