Instruct: Classify the given online banking query into its corresponding intent.
Query: I am still awaiting the money I put into my account this morning.
Cash has been deposited this morning but it hasn't came through.
There is a €1 extra fee in my statement
my pin hasn't arrived in the post! How do I cancel it or get a new one?
What are the steps to activate the card, as it does not seem to work?
Can I auto top-up as much as I want?
The app is telling me that I am not me.
How old do you need to be to use the banks services?
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
How can I change my old pin to a new one?
can i create my own pin right away
Apple pay is not accepting my American Express card, can you assist me with this problem?
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
How can I exchange currencies in the app?
Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.
I have the funds, why can I not use my top-up?
How much is ok for me to top up with?
Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
Why cant I send money to a beneficiary?
need to exchange currencies
I can't see the transfer that I put in.
What are eligible holding and exchange currencies?
My card is almost going to expire.
How are the exchange rates determined?
I need a disposable virtual card. Please tell me how to order one.