Instruct: Classify the given online banking query into its corresponding intent.
Query: When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
Rates were applied wrong while using foreign currency at an ATM.
Is it possible to give a second card from my account to my daughter?
I want to top up by using a credit card, which ones do you support?
Is there a charge for exchanging foreign currency?
Can you tell me the countries you operate in?
Why is verification for my identity needed?
I'm in the EU. Can I get one of your cards?
What do I do to verify my source of funds?
My card is needed soon
My account balance has not updated to reflect my recent transfer.
I made a mistake and performed a transaction on the wrong account!
I can't find the PIN.
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
I travel a lot, can I get a bulk currency exchange discount?
What should I do if I think someone stole my details and used my information to make some transactions?
I want to cancel a transaction from this morning.
what I need to verify my account
I am unable to use my card for some reason.
how is it possible to add another card to account
Where is my pin? I don't have it yet
What does it mean when a cash withdrawal is pending?
Can you tell me why my top-up was canceled?
What is the time period for money to be transferred?
show me how to top up
My top is still pending.