Instruct: Classify the given online banking query into its corresponding intent.
Query: How do I dispute a direct debit on my account?
Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.
Why can I not do a transfer to a beneficiary?
I received the wrong amount of cash back
I purchased something abroad but the exchange rate is incorrect.
I tried to get cash but it was declined!
I did not have the right exchange rate applied to my situation of pulling out cash
Tell me why I need top-up to be verified?
How to receive the actual card
What steps do I have to go through in order to activate my new card?
Can you help me process a refund?
Is it possible to purchase more physical cards with my account?
What do I need in regards to identification?
One of my card payments, I don't recognise the name of the merchant.
I tried to transfer some money and it hasn't done it yet - what's going on?
I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before.  What exactly are the fees?
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
Need to report a change of address.
My app was on the phone and I was mugged.  What do I do?
Which ATMs accept Mastercard?
Who can I speak with regarding a lost card?
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
Transferring money using credit card
I need to top up, but I have to use an international card.  Is there a cost for that?
Why is the identity check involved?
Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??