Instruct: Classify the online banking query into its corresponding intent.
Query: When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
I am unable to use my card.
How do I make a currency exchange?
Please explain why my transfer attempt was declined. Thank you.
Why do I have a transaction showing multiple times?
Is it possible for me to top up with cash?
There's a payment with my card that I definitely didn't create. I don't know anyone by that name.
There was a fee charged when I paid with my card.
I want to return an item for a refund can I do that?
Will you assess me more fees if I top up with an international card?
How many countries do you work in?
It kept my cash
I do not recognise this card payment.
I usually don't get charged for transfers, why was I this month?
How can I add a new card?
My top up is not working
My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck,  mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.
I was charged twice for a few things this week when I only bought one. What do I do?
While abroad I got cash, and a wrong exchange rate was applied.
What happened to my Top-Up? It's not reflected.
Do I get charged for withdrawals?
I received the wrong amount of cash back
Apple watch top up help, please?
found card, how to put it back in app
Why did I get charged extra?
How can I change my PIN?  Help.