Instruct: Classify the online banking query into its corresponding intent.
Query: why do I need to show ID
what steps do you take to check identity
I don't have a way to prove my identity.
When will you be taking orders for disposable virtual cards?
I am unable to activate my card, it won't let me.
I made a cash deposit, but it hasn't shown up in my balance yet.
I sent money to my family last Friday but they don't have it.
What do I have to do to activate my card?
What are the currencies and cards that are supported with my account?
When can I expect the transfer to arrive in my account?
Guide me on how to unblock my PIN
What am I being charged an extra pound when I haven't bought something worth that much?
Do you receive SWIFT transfers?
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.
How do I change my pin while traveling?
My refund is still pending
There has been a red flag on my top up.
My cash withdrawal isnt showing on my account
Where are your cards delivered to?
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
I was wrongfully charged one pound.
I cannot remember my passcode, is there a way to retrieve it?
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.
I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?
How can I activate my new card? I didn't recieve any information with it about how to do so.
I have made a recent check and cash deposit that isn't reflected in my balance.