Instruct: Classify the given online banking query into its corresponding intents.
Query: Top-up is not working
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
I have an outgoing transaction
Is there any way to get another card on the same account?
What are then rules on beneficiaries?
Will I be charged for receiving money?
Can you tell me how to get a disposable virtual card?
How do I get a card if I live in the US?
Why is my ATM withdrawal still pending?
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?
Why is my refund not visible on my statement?
I didn't get all the money I asked for
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
My transfer was declined, why is that?
Everytime I try to prove my identity it won't let me.
How many currencies can I have?
Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?
Why is there a charge for my transfer?
What documentation do you accept for the identity check?
My automatic top-up was unsuccessful
There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.
Is it possible to have a second card?
I'd like to get a Visa card, please.
where can I change my address?
I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?
How do you determine exchange rates?