Instruct: Classify the given online banking query into its corresponding intent.
Query: My account is showing a double charge.
Why was I double charged?
What are the steps for  making a transfer for topping up?
I have arranged a transfer, but no longer need to send it. How do I stop the transfer?
Is it possible to go ahead and log in, although I have not been confirmed yet?
I don't understand why there is an extra €1 fee in my statement.
I need to deposit money to my account
How long is the wait for a money transfer to post?
The service here is horrible, I want to delete my account.
I am waiting for the money to enter my account. How long does it take?
The app doesn't believe that I am myself
Do you know what your exchange rates are?
How long will it take for my top up to work? It's still pending
I have obtained the salary in GBP, will it need to be configured?
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
I need an actual card that I can hold in my hand, how do I do that?
May I transfer a cheque into my account?
There is a €1 extra fee in my statement
What is necessary for the identity verification?
How can I periodically check the delivery of the card you sent?
I am looking to transfer some money from my other bank account into this one.
I want to find out what happened to my new card?
I thought it was free to make a withdrawal. So how much does it cost now?
tell me how to get a refund for something I bought.
My card doesn't work. I can't get cash out at an ATM
Need to report a change of address.