Instruct: Classify the online banking query into its corresponding intents.
Query: I was charged the wrong exchange rate on a purchase
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
Which countries are supported
My transfer to a beneficiary did not go through.  Why?
How do I top up by cheque?
Tell me what ATMs allow me to change my PIN.
Is there restrictions on where I can use my card?
I see a direct debit payment on my app that I did not do
how does my statement get updated so i know when a refund will reflect on my balance
I want a Mastercard, instead.
I tried activating my plug-in and it didn't piece of work
When traveling, is it possible for it to add money at specific time intervals?
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
Which foreign currencies do you accept for adding money?
I transferred money to my account but it is not showing.
Explain why my top up has been reverted please.
There are charges on my card that I haven't purchased.
My transaction from earlier needs to be reversed.
I need to change details about my personal account.
My card did not go through in a shop
I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?
What documents do you need to verify my identity?
I'm still waiting for a money transfer to show.
How do I get my card?
Someone took my card without permission
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?