Instruct: Classify the given online banking query into its corresponding intent.
Query: My payment is taking a long time to go through.
My purchase from this morning still is pending.
My card is not working when I try to use it.
Why was I charged for a cash withdrawal at the ATM?
Disaster, I've totally forgotten my passcode, can you help me?
I might have been charged on my debit statement by fraud.
I purchased something abroad but the exchange rate is incorrect.
My funds are low, can I auto top up?
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
Are you sure this is the interbank exchange rate? This rate is really bad.
Why isn't my Google Pay top up working for me? Did I do something wrong?
How long until the transfer is reflected on my account balance?
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.
Why is my identity not verified?
How long does it take for a top-up?
What is the charge for paying with my card?
How long will this transfer from europe take?
Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.
How many days does it take for a transfer to go through?
I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
Please help me with my card.  It won't activate.
why hasn't my virtual card arrived?
Is it possible to get one the your cards in the EU?