Instruct: Classify the online banking query into its corresponding intents.
Query: Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
I received a returned payment that I made.
How do I change to AUD from GBP?
Why has my card been charged an extra pound?
Can I get the Mastercard?
Do top-up limits exist?
I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
In what way can I change my PIN and where do I need to be?
Why has my top up been returned?
Who gets support?
What's the limit for auto top-up?
How do I protect my phone from someone using it after I lost it.
I found a charge on my debit that I did not make.
I can't get any money from my account.
I want to use my American Express for adding money into my account.
Why is there an uknown charge showing on my account?
Is going to a bank only way to change my PIN?
Do you limit my top-ups?
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
Do you know why my card payment has been declined?
Where can I withdraw money from?
Will a beneficiary not accept a transfer?
What is the maximum top up?
I prefer mastercard.