Instruct: Given an online banking query, find the corresponding intents.
Query: I do not recognise the card payment.
It is listed in my app that I made a payment which I did not actually make
My card payment doesn't work.
What are eligible holding and exchange currencies?
Why was my transfer request decline?
I deposited a cheque a week ago but have yet to receive the cash.
My currency rate is inaccurate.
Weird Direct Debit payment
What's the limit on total number of cards I can have?
Is it possible to get a refund for the item?
I used my card to make a payment and wondered why the payment was reverted?
Why did I get charged more than once?
i made a payment with my card and was charged a fee, why would you do that
Why did I get charged more for using my card?
What is the top-up limit for my card?
I can't seem to be able to use my card
Could I chose the date to have it delivered?
What is the reason a transfer shows as pending?
How long does it take for a card to arrive?
Please explain the charge of 1L in error.  I have purchased nothing in this amount.
Why is there extra cash in my account?
Some cash withdrawal that I didn't make showed up in the app.
A direct debit appears in the app but I didn't authorize it.
Why has my top-up failed?
Can I change my PIN if I want to?
What should I do with my stuck ATM?