Instruct: Classify the online banking query into its corresponding intent.
Query: Is the exchange rate the same on weekends as the weekdays?
What is the foreign exchange rate you will apply?
What steps can I take if someone else is using my card?
No transactions are being accepted, what's wrong with my card?
There is a Direct Debit that looks suspicious.
I bought something and received it, but the payment went back to my account. Is the seller okay?
I am waiting on this refund, hurry up.
How can I verify my identity?
What are the steps I need to do if I have a stolen card?
how do I speed up identity verification?
I need multiple cards per day, and they all have to be disposable.
I could not transfer funds to a beneficiary; is there a problem with your software?
I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
Please help me with the activation of the new card.
How long will a transfer from China take? I need to transfer something from there.
How is top-up verified?
What would cause a transfer failure?
What is the charge for using a Top up card in the US?
I shouldn't be charged any fee for transferring .
My topping up didn't go through.
can i use my mastercard to add money to my account
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
always exchanging currencies, do you offer a discount?
I was charged an extra fee for a card payment. I was unaware of these fees beforehand.
It looks like I was charged twice for a single transaction