Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged a fee for withdrawing cash.
What's up with the fee for getting cash?
My card was stolen. What do I need to do?
Why has my top up been returned?
How much can I top up in a day?
Am I charged a fee to transfer funds?
Do I need any kind of proof for the identity check?
I will not be able to verify my identity.
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
Can you change my currency to EUR?
Seems like my card payment has been cancelled
I need to know what charges I will incur for using a European card for top up.
Will I have to wait much longer for my new card to arrive?
I have lost my phone.
I am still waiting for a money transfer to appear.
What is the process to change my PIN?
The card payment didn't work
Why has my card declined
I'm not sure how to provide my identity.
I tried to do a transfer but it didn't go through.
What do I do if I can't prove my identity?
How many payments can I make using a virtual card?
What are the disposable cards for?
What are all of the different steps for identity checks?
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?
I'm being charged for using my card!