Instruct: Classify the online banking query into its corresponding intents.
Query: Why haven't I received a refund yet?
My refund is not here yet
My transaction is showing several times.
When will my card be here?
After I used my card I saw I was charged a fee for using it
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
Someone else charged my card!
How do I request a refund?
What fiat currencies do you allow exchange with?
Can you tell me what this fee is on my statement?
Is it possible to get a physical card?
Why is my beneficiary not allowed?
Do I need to use a limit on top-ups?
I withdrew  money from the ATM and was overcharged.  It said nothing about an extra fee.
My card doesn't work when I use it.
I tried pulling out money at the ATM and it gave me an incorrect amount back.
When I tried to pay in a store my card din't work
Can you tell me how to change my PIN?
What is the $1 transaction on my account?
Is it possible to get a second card for my daughter?
How can I look at where my available cash is coming from?
Where is the top-up verification code located?
I withdrew cash but it still shows as pending?
Can I make an account for my daughter?
Would it be possible for me to get a second card?