Instruct: Classify the given online banking query into its corresponding intent.
Query: I was charged a fee for the transfer, but can you tell me why?
Why was I charged a fee for transferring money
Was I charged extra for using my card?
There is a direct debit charge that I don't recognize, what can I do?
What do I do if a transaction shows up twice?
There is a withdrawal on my account I didn't make.
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
Why is the exchange rate on my card payment different than I expected?
How come the ATM won't give me my money?
What is the pending payment on my card about?
Why is my balance still the same after a cheque deposit?
If my phone was stolen, do I need to do anything?
Please help me with my card.  It won't activate.
When will I get my money? It's been too long.
Where is the transfer that I did?
Why is my card payment cancelled?
Where do I go to cancel a transaction?
I already made a transfer and want to cancel it, how do I do that?
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
why do i have to verify top up?
How do I exchange currencies using the app?
I can't get my card out of the ATM
Do I need my phone to use the app?
What are the fees imposed when I make a transaction?
Why is the ATM not allowing me to get cash?