Instruct: Classify the online banking query into its corresponding intent.
Query: My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
You did not give me the correct exchange rate for an item that I bought.
Can I hold more than one currency?
What are the disposable virtual card limits?
Can an American resident apply to get a card?
Why wont the ATM give me cash?
Why can't my transfer complete?
I don't know what's wrong with my card, but it has not worked at multiple places today.
I would like it if I could get an item refunded
There is  a charge I don't recognize.
Why do I have an unexpected fee on my bill?
What should I do if I can't prove my identity.
I would like to make sure it is delivered on a certain date.
Explain why my top up would be reverted.
I requested $100 but only got $20
Am I able to use Apple Pay?
Can I have it by a certain date?
How can I change my old pin to a new one?
I want to use my card, how would I activate it?
My payment has been returned.
When will my new card be delivered?
Why did I only get $20 now the full amount I wanted?
I had a cheque deposited, but I don't see my money yet?
I want to auto top-up.
Do you charge a fee on currency exchange?
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.