Instruct: Classify the given online banking query into its corresponding intent.
Query: I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.
My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?
My card seems to not be working at all.
Are there any top-up limits that I must follow?
What is the verification code for my top up card?
How long does transfers take?
Why won't my top up work
What are these fees i am paying?
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.
I'm still waiting for my card.
Why is my last cheque deposit taking so long?
How many transactions can be made with a disposable card?
No transactions are being accepted, what's wrong with my card?
my phone was lost
What should I do if I have used all of my PIN tries?
Is the 1 pound charge I can see an error or an incorrect entry?
What is your refund policy for products I have purchased?
My refund is not showing up in my account. Where is it?
Is there any cost to change foreign money to local?
What do I do if my card expires soon?
I am unable to activate my card, it won't let me.
I tried withdrawing money in another country and the exchange rate was wrong.
What does it mean if my cash withdrawal is pending?
Is there a top up fee?
my check or cash deposit has not shown up