Instruct: Classify the online banking query into its corresponding intents.
Query: Can I use your app to exchange USD for GBP?
I want to exchange USD and GBP with the app
I withdrew cash abroad and the exchange rate applied is wrong.
What does it mean if my payment has been reverted?
I deposited a cheque, but the balance hasn't changed yet.
I decided I no long want something that I ordered, and want a refund. How do I go about doing that?
How can I change my PIN?  Help.
I can't remember what my password is
I think I forgot my passcode
Why isn't my id verifying?
I am yet to receive the money in my account how long will this take?
I was only given $20 when I tried to get $100
Can you explain the various transaction times shown on my statement?
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
Please help me with the activation of the new card.
Is going to a bank only way to change my PIN?
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
Why are you charging me for ATM withdrawal? It has always been free before.
I need assistance finding out why I am unable to top-up my card, it keeps getting refused.  It is extremely imperative I get this resolved quickly.
Unusual direct deposit
What steps do I do to transfer money using my credit card?
What is the first step I need to make for being able to access my account?
I suspect someone used my card.
I just did a transfer, but don't see the money in my account. What's up?
This is terrible, i want to delete my account
Can you unblock my pin because I put the wrong one too many times.