Instruct: Classify the given online banking query into its corresponding intent.
Query: How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.
How do I troubleshoot my contactless?
I would like to close my account, as I'm not happy.
How can my friend give me money?
The exchange rate is incorrect for my cash withdrawal transaction.
My card was declined but it shows as multiple charges?
I lost the code and can not get into the app. Help!
My cash received does not match what has been requested
Why was my account assessed a fee?
I was not given the amount of cash I withdrew
How can I get my card to work?
Why is the transfer still pending?  Can I do something?
What happens after my card expires?
What is the timeframe for a transfer in Europe?
How long will a transfer from Europe take?
What is the most that I can top-up to a card?
Why do you keep declining my payment?I tried several times with this card and it is just not working.
I still haven't gotten my new card.  When will it get here?
Is there an age limit to get an account?
Can it specifically be delivered on a certain date?
What steps can I take if someone else is using my card?
Should my top up still be pending?
Can I transfer money to my card via bank-transfer?
I tried to make a transfer but it failed. will you tell me why?
when will the balance on my account change form a transfer