Instruct: Given an online banking query, find the corresponding intent.
Query: I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Can you explain your exchange rates basis?
What can I do if my card still hasn't arrived after 2 weeks?
How often am I able to top-up?
How many different currencies can I have my money in?
Is there any fees for top ups?
Will it be possible to change from USD to GBP with this App?
Why is it necessary to verify the top up?
I would like a disposable virtual card, could I get one?
I received the wrong amount of cash back
Why hasn't the transaction I did to my friend arrived yet?
My card is about to expire.  Are there any costs with a replacement card?  How quick do you mail it to me?
Someone mugged my and stole everything.  I can't use the app.  What should I do?
My card payment wasn't accepted.
Why isn't my cash deposit showing up in my account?
I cannot find my refund on my statement.
How and where can I find the identity checks?
Can I already use my account although the identity verification has not passed yet?
I don't understand what a disposable virtual card is, can you help?
How much could I top up?
I am interested in changing my personal details.
There was a limited amount of money available at the time of my transaction.
I want to cancel my account.
I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?
I have lost my card! What is my next step?