Instruct: Given an online banking query, find the corresponding intent.
Query: I think I was wrongly charged in a recent transaction when I used my card.
Why have i been charged a fee for using my card?
What is necessary for the identity verification?
I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?
There is a direct debit patentp that I haven't authorized.
What do I do now that I can't use this card?
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
Why is my cash withdrawal still showing as pending?
How do I request a disposable virtual card?
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
How can I go about getting a refund?
am suspicious of my card's security
I just checked my statement and saw a $1 charge, why is it there?
There's a card payment with a name I don't recognize
I was trying to top-up and my credit card was declined. Can you tell me why?
Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.
I sent money to my family last Friday but they don't have it.
How do I fix my card if it is broken?
If I need more than cards will I have to pay a fee to receive them?
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
How can i get a refund for something i just bought?
After a transfer, I see an extra fee.  Why?
When will my transfer process?
My statement shows an extra fee - what is it?
My payment has been returned.