Instruct: Classify the given online banking query into its corresponding intent.
Query: My card was refused
my card payment has been declined, do you know why?
Is there a way to order a new card while in China?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
An extra pound was charged!
Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.
Why was I not allowed to do a transfer to a beneficiary?
What is the length of a transaction completion?
i'm not satisfied with the services and no longer want to be a customer
Is there a transaction limit on a disposable card?
what was the $1 fee i got
I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?
Is it possible to delete the account?
where can I change my address?
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
Why was my ATM withdrawal cancelled?
Where do I go to add a new card?
What do you do with all the identity information you're collecting from me?
On my transfer there was a "decline" message
I made a mistake of transferring, can I cancel my previous transfer?
My top up is not working
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
Will my new card work outside of the EU?
Why is the transfer still pending?  Can I do something?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
Someone has stolen my phone, what should I do?