Instruct: Classify the online banking query into its corresponding intent.
Query: The refund I asked for isn't showing up
I need my refund
I moved and would like to change my address.
I was charged a fee for a transfer.
My cash withdrawal shows pending, why?
I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
Why did the funds for one of my purchase come back to my account?
Please help me.  My card is missing.
my top up isnt there yet where do i find it
My money disappeared! Please help??
I just replaced my phone but how do I use my card information?
I'd like to use my American Express to place money into my account.
what is the price of a transfer?
how can i add money from my amex card
Pending still shows on this transfer, why?
The currency exchange for my purchase in foreign currency is incorrect.
Why do I need to have my identity verified?
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
why have i not got my new card?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
There are funds showing in my app that I did not receive.
My card was supposed to arrive, but hasn't?
I need to cancel a transfer
Is there a cost to receive money?
Why did my top-up not go through?