Instruct: Classify the given online banking query into its corresponding intent.
Query: Why on earth do you need so much personal id info from me?
Why do you need verification for my identity?
Why are all my card payments being declined?
What options do I have when topping up a US card?
Why was there an extra charge when I transferred money?
My card don't work.
I tried to transfer some money and it hasn't done it yet - what's going on?
I made a payment with my card and it hasn't changed. How long do you think this will take?
I tried activating my plug-in and it didn't piece of work
My transfer was declined. What might the reason be?
What do you require to verify someone's identity?
Last week I put a cash deposit into my account and it is still isn't there.
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?
I could not get the cash I wanted
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
Is it possible to exchange currencies on the app?
Currently my card is broken.
There is a single payment on my card which shows as pending.
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.
When will my card be delivered?
I need to reverse a transaction
There is a debit transaction on my statement that I did not make
Can I top up with Google Pay?
I have a cash withdrawal in my statement. Why is that?
On my last trip, I received the incorrect exchange rate.
Are currency exchanges free?