Instruct: Classify the given online banking query into its corresponding intent.
Query: Exchange rate for my card payment is wrong
Was I charged more than I should of been for a currency exchange?
I haven't received my PIN yet. Do I need to get it from you?
How do I get my money back for a duplicated charge?
I'm waiting on a top-up, its still pending
Please tell me why I would have to pay a fee for a recent payment. Thanks.
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
Why do you have an identity check?
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
What currencies can I use to top up my account?
My rate is not right when I used my card in a different country's money.
I need to get visa and mastercard
Why hasn't the money transfer arrived yet?
I need to reset my passcode, this one isn't working
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?
If I need more than cards will I have to pay a fee to receive them?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
Why is my purchase showing as pending?
Where is the cash deposit I made?
Got only $20 when I tried to withdraw $100.
There is an urgent transfer I need to make from China.  How long will it take to get it processed?
Tell me your opinion on the exchange rate.
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
Do you know why my card payment has been declined?
I going to be traveling, can I set up auto top-up if I run low on money?
Where are the Mastercard ATMs?