Instruct: Classify the given online banking query into its corresponding intent.
Query: I did not receive the correct amount for the exchange rate.
The exchange rate is incorrect for something I bought
How to I switch my money for the money used in another country?
Please explain how disposable virtual card work.
disposable virtual card can be ordered where?
I don't have a password.
I've never been to that store.  That's a fraudulent charge.
I don't know what a pending payment is.
I see a transfer fee, but to my understand, that should have been free, what happened?
Will I get charged for sending out more cards?
I need another card
I wish to be able to top up with cash.
Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.
Can you tell me what I need for identity validation?
My app says I made a withdrawal, but I didn't.
I don't recognize this payment at all!  Help!
Is there a limit to how much I can top up?
How do I cancel a purchase?
I was charged $1 in a transaction.
I did not do this payment
There is a direct debit payment that I did not make.
Why was my transaction charged an extra fee when paying with my card?
Can I choose between Visa and Mastercard?
Under what condition will my payment revert?
I'm not happy, I want to close my account.
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?