Instruct: Classify the online banking query into its corresponding intent.
Query: I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
Why are there fees for using a card?
I topped up last night but don't have any funds, why not?
I need a refund. This is not what i wanted.
I already paid to top-up but the funds aren't available yet, where are they?
I cannot get to my app, what should I do?
I was given less cash then I wanted.
When exchanging currencies, is there an extra fee?
What should I do if I can't prove my identity.
I'm wanting to get a Visa card today.
Why isn't my cash deposit showing up in my account? I deposited it this morning.
The app says my transfer failed
When does a UK transfer show up?
Why are you asking so many questions about who I am
Everytime I try to prove my identity it won't let me.
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.
I had a payment reverted and would like to figure out why.
Please can i get a disposable virtual card as well?
What if I don't want to disclose all of my identity details?
It's only been a few weeks my my top-up got cancelled
There are automatic debits on my account that I did not make.
I wanted to know why my transaction didn't go through.
Do I need to do anything? My phone was stolen yesterday.
Google Pay won't let me top up.
Is there a limit for top ups?
The refund doesn't show in my account