Instruct: Classify the online banking query into its corresponding intents.
Query: How come there is a duplicate charge on my card?
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
How long will it be to get this new card?
How can I change my address?
I must change my PIN as soon as possible.
How long do top-ups take to go through
My phone was stolen yesterday, can you help me with this?
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
Can i receive transfers from my employer this way?
I'm wondering how long it takes for my money to get to me after a bank transfer.
Instead of GBP, how do I exchange for AUD?
I am interested in giving a second card to my daughter, how can I make this happen?
After depositing a cheque my balance did not change.
I don't think the transaction has gone through, so can I cancel a transfer?
I lost my card n need a new one.
I tried to do a transfer but it didn't go through.
How recent do my documents need to be for verification?
How do I set up my card PIN?
Why hasn't my friend's transaction arrive yet?
Please tell me about disposable cards.
what documents do i need to verify who i am
How long will an urgent transfer from China take?
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.