Instruct: Classify the online banking query into its corresponding intent.
Query: Why is my identity verification process not working?
Everytime I try to prove my identity it won't let me.
How long after I receive my statement can I dispute payments on it?
I do not know where the transaction is.
My top up hasn't gone through
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
I have a payment that shows twice
I was wondering why my payment hasn't gone through yet, its been a while.
What is this $1 charge on my account?
My rate of exchange was wrong.
Why wouldn't my withdrawal go through?
What is the minimum age limit?
There is the same transaction showing more than once.
Can you provide information for freezing my card immediately?
my cash withdrawal is pending, why?
I have duplicate charges for the same transaction
A transfer to my account was denied.
I did a transaction to a wrong account!
My Identity verification hasn't passed yet is it possible to use my account?
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
I couldn't transfer to an account.
I don't see me 'top up' in my wallet
2 weeks ago I ordered my new card.  It isn't here.  What should I do?
Are you going to charge me to collect the money?
What other currencies can I hang onto?
Is there any way to get my salary in a different currency?