Instruct: Classify the given online banking query into its corresponding intent.
Query: My statement has a charge that shouldn't have been made.
Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
Why am I being asked to verify my identity?
Do I get  a mastercard and visa?
Do you take SWIFT transfers?
Can my 8 year old grandson open an account at the bank?
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
I found my card that I thought I had lost, I need to reactive it, please help.
Do you charge a fee for adding money in USD?
Is there an extra fee for using an ATM?
Can I get a card in person?
How do i cancel a charge?
How can I create a disposable virtual card?
Why are you keeping my money from me by declining my card? What is going on?
What does it mean if my cash withdrawal does not show up properly?
Why won't my top up go through?
Which countries can I change my PIN in?
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
My statement has not shown my refund.
Do you offer disposable virtual cards too?
I was expecting my new card by now.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
My balance didn't change after I transferred some money.
How do I reactivate my card?
why didnt a transfer to my account process
Can I get my card fast tracked?