Instruct: Classify the given online banking query into its corresponding intents.
Query: Why i'm I being charged an extra pound
When I look at my statement there is an extra fee, that is for what?
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
How do I know what exchange rate I will get?
Can I order a card please?
Why did the app deny my top-up?
I added money but my top-up wasn't processed by the app.
I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.
What am I supposed to do if the funds haven't show up from a transfer completed this morning?
How can I check on the status of my new card?
How do i go about linking a new card?
When will my pending payment finish?
My money transfer has not yet occurred
My first choice would be Mastercard.
Is it possible to delete the account?
I need to report a stolen card
It's requiring me to verify my identity?
Do you receive SWIFT transfers?
do i need to wait to get my card before getting a pin
Why is there extra cash in my account?
I need money put into this account from another one.
I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?
What should I do to top up using my Apple Watch?
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
My new card hasn't came in.