Instruct: Classify the online banking query into its corresponding intent.
Query: I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?
Why did the transfer fail when I attempted to do it earlier?
I don't know what's wrong with my card, but it has not worked at multiple places today.
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
Can someone please help assist me by explaining to me why my pass-code is not working?
What was the extra charge for withdrawing money?
I don't see a money transfer yet
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
Why is this not letting me exchange crypto? I need help making this transaction go through.
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.
Can I use a credit card from the US to top up?
Why was my transfer charged a fee?
How much will it cost me for a SEPA transfer?
You can use it anywhere that accepts Mastercard.
The money has not yet been placed in recipients account.
A shop I go to didn't let me pay.
Do you ship your cards anywhere?
I did not get the right amount of cash from the ATM.
How can I tell if my top-up has been cancelled?
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
Why is my balance still the same after a cheque deposit?
Why is a transfer I have still pending?
How can we correct a mistake on an ATM transaction?  The app shows what I should have gotten.
I tried to make a withdrawal from the ATM, but it was cancelled.
Can someone help me unblock my pin?