Instruct: Given an online banking query, find the corresponding intent.
Query: How come my refund hasn't appeared on my statement?
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
Does this app allow currencies to be exchanged?
I haven't received my PIN yet. Do I need to get it from you?
Why did my transfer fail?  What can I do?
terminate my account please
There are funds in my app that I did not receive.
How do I go forth on holding money in multiple currencies?
Why am I being charged for the same thing twice?
Why wasn't my payment accepted by the app
Can I track the card that you sent me in the mail?
What are the reasons for my beneficiary not being allowed?
I forgot my phone at the hotel, so I can't access the app.
How can I receive my salary in another currency?
I have made a recent check and cash deposit that isn't reflected in my balance.
How can I get my card out of the stupid ATM that ate it?
There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.
Would it be possible for me to get a second card?
I can't find my card, it is lost.
Hello, what is a virtual card and how do I get one?
I can't figure out how to unblock my pin number. Can you help me?
The card has suffered a security breach.
Is there a fee to top up by bank transfers?
How can I make my card ready to use?
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?