Instruct: Classify the online banking query into its corresponding intents.
Query: I have a pending money transfer
Can you explain why my payment is still pending?
where exactly does money come from
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.
When will my top up go through?
My top up isnt working
What is a pending cash withdrawal?
Using international ATMs messes up the exchange rate.
What is the maximum I can top up?
What reasons would a topup fail?
Where can I find the verification code for the top up card?
What are the disposable cards for?
What is the maximum number of transactions I can do with a disposable card?
Can you tell me where  can change my PIN?
I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
The app does not recognize who I am.
What do I do to verify a top-up?
Why would a card payment be declined?
I lost my phone. Can I use my card without the app?
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?
In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?
I need help reapplying my top-up. It seems it isn't working.
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.
When will my top up process?
I have young kids. Can they use this service?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.