Instruct: Classify the online banking query into its corresponding intent.
Query: Can you tell me what I need to do for the identity check process?
How do I perform identity checks?
I would like to transfer money into my account.
What do I do when a charge has been made that I did not make?
Why is the exchange rate different on my recent purchase?
What do I do to unblock my PIN?
Is there a fee for physical cards?
How do I go about changing my PIN?
Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?
I don't have the device I used to log onto the platform so I can't access it.
What happens when a beneficiary can't receive my transfer?
Why am I being charged for the same thing twice?
I already paid to top-up but the funds aren't available yet, where are they?
Is it ok for a friend to send me money?
Problem with my top up going through
What steps should I take before my card expires?
How do i authenticate a top-up card?
How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?
Are there steps I need to take before my card expires?
Can I have a spare card for this account please?
My phone was stolen! What do I need to do?
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.
I was wondering why my card was declined
Do you know the process how to activate my card?
how come my withdrawal rate is wrong for my cash withdrawal