Instruct: Classify the online banking query into its corresponding intents.
Query: What is the reason that my top-up is still pending?
My top-up has not posted.
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
Are there limitations to what currency I can hold?
I didn't get the all the cash i wanted from the atm
I made a cash deposit going to my account but it is not there
Why did I get charged a fee for transferring money?
Why hasn't my card arrived yet?
why is there a service fee on my statement?
My latest transfer seems to be missing.
phone is gone, dont want others to access account information
Are their certain cash machines where I can change my pin?
The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.
This exchange rate on my purchase is wrong.
I need a new card before it expires.
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
how come my withdrawal rate is wrong for my cash withdrawal
I want to reactivate my card, I found it after thinking it was lost.
What documents do I need to get together to verify my identity?
If my cash withdrawal is still not showing, is something wrong?
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
Are SWIFT Transfers available at this bank?
I need help reapplying my top-up. It seems it isn't working.
Please explain to me how to know where my funds are from.
What's my pin number?
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?