Instruct: Given an online banking query, find the corresponding intent.
Query: I think that the exchange rate for the withdrawal of my cash is not right.
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?
why do I have an unknown payment?
Am I supposed to verify my identity?
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
Is it possible to get a refund?
The refund doesn't show in my account
What do I do if I forgot my PIN?
How do I get a new card as your machine swallowed mine!
Why am I not allowed to transfer money to my cryptocurrency exchange?
How long does a bank transfer take to show up in available funds?
the exchange rate is wrong from something I got in another country
There is a duplicate payment on my card. Why?
The card has suffered a security breach.
Can I return an item?
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?
What does the decline message mean
What apps can I use to top up my account?
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
Is there a reason my top-up has been cancelled?
What will happen after my card expires?
Can I make transfers before my identity verification?
Fees for currency exchange
I made a bank transfer but it doesn't seem to have gone through?
Will there be a cost if I exchange currency?
Is there a limit for the amount I can top up?