Instruct: Classify the given online banking query into its corresponding intent.
Query: Why has my top up not gone through yet?
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
Can I get a new card even though I am in China?
The app reverted my top up
I only got $20 of the $100 that I attempted to withdraw.
Why hasn't my account updated to reflect my current balance?
Why are my transfers getting declined?  I havent had a problem in the past.
How do I avoid a fee to use an ATM?
I locked myself out of my account, how do I unblock my PIN?
Are you available in my country?
lost my phone, what is account security?
The money disappeared when I tried to use my card to top up.
I received a fee I should not have.
I just initiated a transfer but I'd like to cancel it.
Why was I charged an extra fee when doing a transfer?
What does my daughter need to open an account?
My account isn't showing the refund
I didn't get my card back from the ATM.
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
Someone has taken my phone from my hotel room!
Whats the max I can top up
I couldn't get the money I needed.
Which currencies do you handle?
Can I schedule future top ups?
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.
I am required to make several disposable cards every day.