Instruct: Classify the online banking query into its corresponding intents.
Query: how do you get exchange rates
I would like to know how exchange rates are calculated when transferring funds.
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
I needed to make a payment on my account, but I typed in the incorrect number.  The app won't allow me to cancel this transaction.  I need it cancelled ASAP!!
Why is my balance the same after a transfer?
Where do I have access to a virtual card?
I'm still waiting for a money transfer to show.
The top-up is broken.
I think I deserve a refunded on a certain item.
Is there a way to link the card i just got?
What is the reason for the identity check
I cannot find my refund on my statement.
Can you explain the various transaction times shown on my statement?
What country's money can I hold currency in?
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
Can I use American Express?
The app can't verify my information for identity proofing purposes.
My bill shows the same charge more than once
Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?
Please help me regarding a direct debit in the app that I don't recognize.
I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?
What fiat currencies are used for exchange?
What is the reason for the extra fee on my statement?
My balance didn't change after I transferred some money.
My card was charged more than expected.
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?