Instruct: Given an online banking query, find the corresponding intent.
Query: Can you tell me why my card payment did not work?
I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?
i haven't received my order and want a refund
How do you calculate exchange rates?
When I got cash I believe that the exchange rate was wrong
How do I receive money from someone?
What is the reason my top-up is still pending?
How much do I have to pay if I want to transfer money?
I don't live in the UK. Can I still get a card?
I need my purchase cancelled.
Can someone please explain to me where my source of funds came from?
Fix my top up
I would like to close my account, as I'm not happy.
Why is the pending status on my cash withdrawal taking so long?
How do I fill out the identity check?
In a month, my card will reach its expiration date, am I required to request the next card?
I want to cancel my account.
I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
Even though I added money ey to the card, I couldn't use it
The cash I wanted wasn't there.
Where can I link a new card?
I topped-up my account, but I don't think it went through.
What source do my fund come from?
What does it mean if my payment has been reverted?
My top up was reverted. Can you help?