Instruct: Classify the given online banking query into its corresponding intents.
Query: How recent do my documents need to be for verification?
How do I validate my identity.
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
How do I verify the top-up?
What happens if a merchant doesn't accept  you payment?
Why did I get declined when trying to get cash?
how come my transfer declined
What could possibly be the cause of my failed transfer?
How do I order a disposable virtual card?
I see a $1 charge in a transaction.
How can I reset the passcode if I need to do that?
I need a transfer cancelled.
What limits are there on the virtual cards?
Why is there extra cash in my account?
What's the limit to how much I can top up?
What steps can I take if someone else is using my card?
What services can I use to top up?
Where can I find my fund information?
Why have i been charged a fee for using my card?
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.
At what ATM can I change my PIN?
The ATM machine would not give my card back
Is there a way for me to check my balance?
can i create my own pin right away
Please help revert my transaction from this morning.
Will I get charged for topping up with an international card?