Instruct: Given an online banking query, find the corresponding intent.
Query: How can I check if I have received a refund if it is not yet on my statement?
I don't see a refund in my account.
ATM only gave me $20 instead of $100
Is there an issue with my card payment as it has not gone through.
What factors effect the exchange rate?
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
Which flat currencies do you support for holding and exchange?
How do you determine the exchange rate?
I don't have the means to prove my identity.
An extra fee of €1 was in my statement
How do i go about linking a new card?
I need to change my home address.
My phone is lost I don't want someone to use my account, what can I do?
Can you tell me how long it takes for a new card to come?
When can I expect delivery?
I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.
I was unable to transfer money to a beneficiary.
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
There is a payment that is not mine in the App.
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
I just transferred some money. Why was I charged a fee?
What's the top-up limit?
I have a pending transaction
Why is my card payment still a pending transaction?
I wish to use my American Express to put funds into my account.
I decided I no long want something that I ordered, and want a refund. How do I go about doing that?