Instruct: Classify the given online banking query into its corresponding intents.
Query: There is an unexplained $1 charge on my statement, can you please explain this to me?
Why is there a charge for $1 on my account?
How do you check my identity?
I made a mistake and performed a transaction on the wrong account!
When will I get my new card?
Can I have it by a certain date?
I would like to reactivate my card that I previously reported lost. I located the card this morning.
Problems with my top up
Where do I order additional cards?
Can I return an item?
Where are the cards transported to?
My account shows that I made a cash withdrawal but I cannot remember doing so!
Can you tell me the limit for top ups?
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.
I've made a bank transfer but the money doesn't seem to be in my account.
How do i access the auto top-up option?
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived.  I definitely sent it to the right place, can you confirm where the money is?
My card was declined at a restaurant today and I don't know what the problem is.
Did I do something incorrectly? Where is my top-up?
Where are you present globally?
Can you help me activate my card
Is it really necessary to verify my Identity?
Which countries are you available in?
Tell me why there is a fee for a card payment.
Why is my physical card not working?