Instruct: Classify the given online banking query into its corresponding intent.
Query: Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.
Am I able to add money into my account using my American Express?
How do I actually obtain a card myself?
In my app, a direct debit payment I didn't do shows in my app
Will you accept my credit card, it my only one.
Why is there a fee on my money transfer?
i need to know about exchange rates
Could you tell me what your exchange rates are?
Why is my card payment pending?
I need to know if you will accept my credit card.
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
Can you accept my other card from the U.S.?  It is the only other one I have.
Can you help me process a refund?
It says "pending payment?" Why is it saying this?
I need help verifying my identity.
why did my payment revert
Is it possible to obtain both a Visa and a Mastercard from you?
Can I request a refund
When I top-up, the app reverts it.
My transfer didn't work! Help!
I wasn't charged the correct exchange rate for an item I purchased.
My last name has changed and I need to update my account details.
Why is my balance the same after a transfer?
I am still waiting for a money transfer to appear.
When will my pending payment finish?