Instruct: Classify the online banking query into its corresponding intent.
Query: I have to verify my identity. What do I need to do?
Please tell me the steps to verify my identity.
Card payment is still pending, why is that the case?
It appears my top-ups have been canceled.
Are there ways for other people to send me money?
How come I can't put money in my top up account?
Are your cards available in the EU?
why didnt a transfer to my account process
How can I edit my personal details in the app?
I didn't enjoy my tutor session and want a refund back. How do I go about doing this?
Why isn't my refund showing in my statement?
I haven't received the cash from the check I deposited.
Would it be possible to open up an account for children?
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.
Can you help me with my card, I think it's broke.
Why did the funds not transfer to another recipient?
I can't figure out why a transfer is still pending?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
I used my card to get cash then I was charged a fee that I shouldn't have been charged.
How much is it to buy another card? I was hoping to buy another one.
The app doesn't think it's me.
Why did my exchange rate change?
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
My transfer failed to a beneficiary
I can't get any money from my account.