Instruct: Classify the online banking query into its corresponding intents.
Query: I am inquiring about why there was an extra fee charged when I used an ATM.
There was an extra fee on my account when I got cash.
Why was I charged extra when paying with card?
Can I change my PIN on my phone?
What happened to my cash deposit?
Is it possible to refund an item?
Why would my beneficiary not be allowed?
Can you tell me how to top up on my card?
My account is  new  why can I  not top up
There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.
Is it simple to transfer money using my credit card?
Why is my top-up showing as cancelled?
Where can I find the verification code for the top up card?
What kind of security protects my money?
My card rejected a cash withdrawal. Why?
Would you be able to offer me a discount, since I need to exchange currencies frequently?
I need an ATM right now!
Do you only use Visa or do you have Mastercard too?
Is the identity check part of bank policy?
What are the age requirements for service?
There is a strange charge on my debit statement
i need to trace a deposit
I took out some cash from the ATM but it is still showing the transaction is pending.
What are these disposable cards meant for?
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
Is there any reason why my card didn't work when I tried to top up?