Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was the exchange rate so wrong when I bought something!
I received the wrong exchange rate for an item i bought.
I haven't received money from a transfer?
I would like to know where my source of funds came from.
There is a debit paymet that I don't recognize.
Please inform me how to get a new card as mine is about to expire.
The card is non-functional.
How do I locate my PIN now that I have my card?
I attempted to get money in cash but it was refused!
I need to exchange a currency - can I do that here?
I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?
Reasons for top up cancellation.
Is it possible to hold money in different currencies?
What is the cost and time frame of getting a new card?
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.
The cash deposit I made this morning has not been credited to my account
What do I do if I do not recognise a cash withdrawal?
Do you support all countries?
What can I expect if I use bank transfer to top up my account?
My money is all gone. What ways are okay to add money to my account?
Can I receive money in a different countries money?
Do you give refunds?
The expiration date for my card is coming up, how do I get a new card?
I ordered my card but it still isn't here
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
Will this app allow me to exchange currencies?