Instruct: Classify the online banking query into its corresponding intent.
Query: I can't get my actual card to work
My card is not working when I try to use it.
Why have I been charged more than once for the same transaction?
How long does it take to activate my card?
Which foreign currencies do you accept for adding money?
What is the reason I couldn't do a transfer to a beneficiary?
Is verifying my identify important?
Can you elaborate on why I have an extra charge just for transferring?
how do i avoid charges in the future
I need assistance with activating my new card.
How do I get a refund for something I bought?
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
Why was a fee changed for my transfer?
I put some money in my account the other day but now its gone? Why is this?
Is there an age limit to get an account?
Do you have an option for auto top up?
I would like to activate my card what do I need to do?
Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.
daughter needs card, how do i add her
Why is a transaction still pending?
How long does it take for a new card to ship?
Why did I not get the amount I specified at the ATM?
Are there any hidden limit on the auto top-up?
The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?
I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.
Where will I get my card?