Instruct: Classify the online banking query into its corresponding intents.
Query: Is there an exchange rate?
On what do you base your exchange rates?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
The rate of exchange for my cash withdrawal is wrong.
Can I change my pin at ATMs?  If so, what ones?
i do not know what this charge is for
What happened to the transfer I did?
Seems like my top-up has been cancelled
I placed my order a week ago. Is it ok that my card isn't here yet?
Please explain why my top-up hasn't been processed yet?
Can I get a Visa card?
Should I complete my security verification before I can use my account?
i need to proof my identity to you why and how?
I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.
Why did you charge me a fee when I made a transfer?
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
Will there be a cost if I exchange currency?
I withdrew cash but it still shows as pending?
I need to order a new card as my other one was stolen.
How many times can I make a top-up?
I was charged a fee for a transfer. Where did it come from?
Why did my transfer not work?
If my top-up didn't transfer, what went wrong?
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
Can I add a card back to the app?
What steps do I need to take to exchange currencies?