Instruct: Classify the online banking query into its corresponding intents.
Query: I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
Why can't I see my refund in my statement?
My salary is in GBP - what should I do?
I think a card payment I made was cancelled.
I need my card topped up,
How can I find your exchange rates?
What do you need for the identity verification
Cancel my transfer, please.
How can I lookup the source for my available money?
I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
My salary is in GBP, is this something I need to configure?
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.
why isnt my cash withdrawal showing
One of my charges was declined, but the second one went through.  But I notice on my App that one of them has gone through, and the other one is still pending.  Please ensure that only one charge is processed. Thanks
Will this app allow me to exchange currencies?
What forms of ID do you need for identity verification?
I did a payment but it was reverted by the app
Do you have a return policy?
Can I use my account although the identity verification has not been accepted yet?
I can't add any more money.
How can I deposit money to my account?
I was made to pay an additional pound!
How do you top-up using cash?
I mistook my pin and now I am locked.  Can you unlock me?
How many transactions can I make on my disposable card?
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?