Instruct: Classify the given online banking query into its corresponding intents.
Query: Would you be able to offer me a discount, since I need to exchange currencies frequently?
what is the cost for exchanging currencies?
I don't have a virtual card - how do I get one?
Can you explain the various transaction times shown on my statement?
How long does it take for my payment to process?
I only got $20 of the $100 that I attempted to withdraw.
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
Why is my transfer appearing as "pending"?
I want a reason as to why my beneficiary is not allowed?
How long will this take to get to me?
Is there a way for me to check my balance?
There is a payment that I made that hasn't gone through yet.
How do I order a new card if my current one is about to expire?
There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
I want to return an item for a refund can I do that?
How can I make my card show up in the app?
I need help with understanding why my card is not working.
I have lost my card, but need to place an online order! How do I get a virtual card instantly?
What countries are you available in?
I want to know which currencies and cards are supported, can you provide a list?
Mastercard is my preferred company.
I need my card to be activated right now.
How do I change my last name?
Will my transfer be done soon?
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
The top-up verification code is not visible.