Instruct: Classify the given online banking query into its corresponding intent.
Query: My pin needs unblocking, unblock it please?
I can't input my pin again.
I was so embarrassed. Why didn't my payment clear?
Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.
I got my American Express in Apple Pay, why is top up not working on my device?
I was getting cash and the card got stuck inside
Give me a refund now!! I am still waiting.
How long before I can see that my cash withdrawal has taken place?
where can I find the auto-top up option?
Unable to use my American Express with Apple Pay to top up my account
why isnt my cash withdrawal showing
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.
Card payment was declined, do you know why?
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
When will I get my money? It's been too long.
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
My cash withdrawal is showing as pending, why?
I ordered my card but it still isn't here
I have a payment that shows twice
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
My card expires soon, will you send me one automatically?
I do not know what this cash withdrawal is
I tried to pay through my account but the payment is not going through. What's going on?
I would like to reactivate my card that I previously reported lost. I located the card this morning.
If I am running low on credit can I auto top up?