Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged an extra fee for a card payment. I was unaware of these fees beforehand.
There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?
I want to cancel a transaction.
Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?
I want to get a virtual card!
My identity verification is not working.
There's something wrong on my bill. A transfer fee should never have been added.
How do i transfer something faster than normal?
I want to activate my new card.
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
Why haven't I gotten my payment yet?
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
I'm still waiting on my new card to be delivered!
What do I do if I have forgotten my passcode?
Is there a limit to auto top?
What systems do you have in place for my security when using my card for everyday purchases?
I did a transfer and was charged a fee that should not have been charged!
I sent some money and the account hasn't recived the transfer I made.
Money that I have transferred hasn't arrived yet
I can't see all the refunds in my statement
Do you know the rate of exchange?
Can I get a card in the US?
I tried to withdraw cash, but got declined!
Can I make transfers before my identity verification?
How can I delete my account?
I see a direct debit payment on my app that I did not do