Instruct: Classify the online banking query into its corresponding intent.
Query: What is the verification process used for?
How do I authenticate my top-up?
How do I change the PIN?
My refund has not arrived, and I am unsure why. Who do I contact?
What is the reason that my top-up is still pending?
Google Pay isn't working. What is wrong?
Did a WD earlier at an ATM.  The amount showing in the App is more than I got though.
I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?
Is auto top up a provided service?
Please tell me what the exchange fee is.
I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?
I need to cancel my card.  There are a few charges from a couple days ago that I didn't make.  Can I get credit for these charges?
How do I fill out the identity check?
Hey I thought transfers were free.  Why are you charging me?
What do I do to activate my new card?
I got cash and the exchange rate should have been different than it ended up being.
Can I transfer money to my account with the app?
Do I need to order a new card before it expires?
What happens if the ATM doesn't give the right amount of money?
I can't get the ATM to give me any cash
Will you please help me get my card back?
The app is showing a direct debit transaction that I did not perform
My topping up didn't go through.
What are these disposable virtual cards all about?
My PIN has been blocked, what should I do?
I usually don't get charged for transfers, why was I this month?