Instruct: Classify the given online banking query into its corresponding intents.
Query: I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
I made a top up yesterday but it's still pending.
There is a withdrawal waiting.
What is this fee showing up in my account for?
Can you explain why my payment was charged a fee?
Is identity verification required for me to use my account?
Where is my virtual card?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
Do I get charged for withdrawals?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
Can I have a second card issued to another family member?
What is the verification code for my top up card?
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
According to the app, I got cash from an ATM but I haven't made any transactions.
Am I able to change my PIN at certain cash machines?
Are there any places that I can't use the disposable cards at?
I didnt get the correct exchange rate for getting cash
There was money taken out of my account, and I'm pretty sure I didn't do it.
My app says I made a withdrawal, but I didn't.
What should I do?  My card has been stolen!
I do not recognize the card payment.
I made a bank transfer earlier from my UK account.  I don't see it yet, can you check the status?
I can't get the virtual card to work
what is this extra charge for a withdrawal?
Where do I find our how to get a physical card?