Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?
Why is there an extra charge of 1 dollar on my statement?
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
How can you assist on verifying my identity?
I've been trying to do a transfer multiple times and have failed? Is the system down?
I can't find how to top up my account with a check.  Where is that?
My card is expiring, how do I get a new one?
The company is no good, please terminate my account.
I bought a product a week ago, but may need to return it.
I haven't received my PIN yet. Do I need to get it from you?
I had a decline on my card. Why?
My withdrawal from the ATM was cancelled.
Today I used my card at a restaurant and it was declined. Why?
Do I get a card to keep in my wallet?
How long does it take for a top-up?
My order needs to be canceled.
What is the exchange fee that is charged?
Is it possible to order a card?
When will I get a new card when I order it, and how much will it cost.
How come I can't seem to verify my id?
I could not use my card in a store.
I couldn't transfer to an account.
My disposable virtual card won't work.
I got some items this morning but the payment says pending
Will there be a cost if I exchange currency?
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?