Instruct: Classify the given online banking query into its corresponding intent.
Query: I was mistakenly charged a fee for using my card.
Why was I charged an additional fee when paying with card?
I want to top up by using a credit card, which ones do you support?
The amount of cash I received did not match the amount I requested
I'm going to cancel a purchase.
Payment did not process
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
what steps do i do to get a real card
top up by my card is that possible?
please help my transfer go through
Visa and MasterCard, can I get them both?
How come my transfer got declined
The balance hasn't changed yet after depositing a cheque with some money.
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
I need to deposit my virtual card, how do i do that.
where did my funds come from?
Should I order a new card before I freeze my original one?
Is there a reason my payments are pending?
I can't find my card!  What should I do?
The exchange rate is incorrect for something I bought
I need a new card because the ATM took mine.
The exchange rate is incorrect for my payment.
are transfers to a beneficiary possible
Where can I find the verification code for the card top-up?
I am trying to revert a transcation I did this morning
Is there a fee for topping off a US card?