Instruct: Given an online banking query, find the corresponding intent.
Query: What ID do I need to verify my identity?
How do I verify my identity online
Where are you present globally?
How long does it take for the transfer to go through?
Are you able to make exchanges to EUR?
I am seeing and extra 1$ charged to my account and wanted to know about it.
I withdrew cash abroad and the exchange rate applied is wrong.
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
Can I use American Express?
How do I change my address ?
If I exchange currencies on a regular basis, is there a discount?
What do I do if my card is about to expire?
What is the rate for exchange fees?
Why isn't my top up showing?  Was the money reversed?
My card was stolen
i have tried everything to complete a transfer but can't, what should i do next
Why has my transfer not arrived yet?
I used my card and there was a fee
Can I exchange currency for different types?
Why won't my top up go through?
The transfer that I was trying to complete was declined. What was the cause?
I added money but my top-up wasn't processed by the app.
Can I get a Visa or Mastercard?
My card is due to expire
It looks like a payment I've made hasn't made it through yet.
What is the reason why the transfer shows as pending?