Instruct: Classify the online banking query into its corresponding intents.
Query: that fee should not be there, you charged my cash for an unnecessary thing.
I was charged extra when I made a cash withdraw, why?
Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.
What does it mean if my top-up has not gone through?
I noticed an extra fee when I paid with my card.
Can I use the app without my phone?
I need this item refunded
The ATM won't give me my card back. I need it back now!
I could not transfer funds to a beneficiary; is there a problem with your software?
I'm unable to verify my identity
Why does my statement show an extra fee?
Why has my card been declined?  whats the deal?
I have a trip coming up and want to add money automatically.
How do I know where my money comes from?
I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.
Am I limited to what ATM I can use my card?
How do I tell if my top up was reverted?
What is your opinion on the exchange rate?
What forms of ID do you need for identity verification?
How do I top-up automatically?
How long does it take for money to transfer as my balance hasn't been updated
Somebody used my card without my knowledge!
How long will a transfer from the US take?
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
I see a direct debit payment on my app that I did not do
How long does it take for a transfer to show up in my account?