Instruct: Classify the online banking query into its corresponding intents.
Query: What steps do I need to take for the identity checking process?
with what can I verify my identity?
I can't see my refund on my account
Is there a limit to how much I can top-up?
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
Why did I get charged twice for the same thing
The exchange rate I was charged for a purchase was not right.
The app does not recognize who I am.
why would a merchant refuse a payment
Why has my top up not gone through yet?
My card keeps getting declined when I try to use it.  I would like to top-up, but it is not going though.
How do I get extra physical cards?
Are there still fees for european top-ups?
If I live outside of the UK am I still eligible for a card?
What can I do to verify my card?
Why haven't I gotten a virtual card yet?
What does it mean when a payment is pending?
I don't have my card in 1 week.  Should I be worried?
My card's expiration is approaching, how do I replace it.
My cash received does not match what has been requested
Can I use an auto top-up option?
It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!
How do I link my new card?
Are there any charges for top ups?
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?