Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a payment done with my card which i definitely did not do.Never seen that name before.
There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?
What fee will be charged for exchanges?
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.
I wish to remove my account.
Why has my payment not transferred?
On a card payment, why is there a fee?
Given a choice, I'd rather have Mastercard.
Is there a reason that my transfer failed?
I went to top up my card and it was cancelled.
Is it possible to access my phone from the hotel/
What documentation is needed for the identity check?
I don't like the services, please close my account
My transfer failed.  Help!
I have been charged twice for the same transaction.
When can I expect my card?
I made a payment but the app gave the money back.
There is an urgent thing that I need to transfer from China. Approximately how long will it take?
If I top up by card, what options do I have re: currency and card type?
Do you offer free ATM withdrawals of ones hometown currency while on holiday?
How do I know what my account is set to, I am paid in GBP?
I need a new card to replace an expired one. Will it cost anything, and how soon?
How do I add my new card?
the balance has not changed, but I have deposited some money
What do I need to do in order to use my card I just got?