Instruct: Classify the online banking query into its corresponding intent.
Query: How to verify top up card?
Do I need to verify my top-up?
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Why did I get charged one pound seemingly randomly?
I want to know where my money comes from.
Some cash was missing at ATM.
Where did the  €1 fee in my statement come from
I lost my phone, what should I do?
Is there a fee for physical cards?
Can you show me how to top up with Google play?
Please send my refund now.
A transaction to a friend still hasn't shown up.
My top up did not complete.
How do I activate my card, so that I can start using it?
When will I get a new card when I order it, and how much will it cost.
I did not do this payment
Is it possible to exchange currencies?
Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?
If my card becomes expired what can I do?
Where do I activate my card?
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.
Help me order my card.
I want to get rid of the account, and delete personal information .
The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.