Instruct: Classify the online banking query into its corresponding intent.
Query: phone is gone, what should i do
My phone has been lost or stolen
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
I was charged several times for something
I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.
Why didn't my payment process
I am overseas in China, can I get a replacement card?
I haven't received my card and am worried it is lost.
Is there a reason my transfer would have been declined?
I need a single use card for shopping online
What systems do you have in place for my security when using my card for everyday purchases?
When traveling, is it possible for it to add money at specific time intervals?
I can't get my actual card to work
Can you convert to EUR?
I don't know where the top-up verification code is.
Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.
My card never arrived.
HELP! I tried to get cash and it gave me some, but not the right amount!
Do you take both Visa and Mastercard?
My cash withdrawal is showing as pending, why?
Do I need to order a new card before it expires?
What should I do if I have used all of my PIN tries?
How will I know what the exchange rate is?
When shipped to the US how long is delivery time?
How to exchange my currency
Instead of GBP, how do I exchange for AUD?