Instruct: Classify the given online banking query into its corresponding intent.
Query: I added money through a bank transfer and it is not showing in my balance.
I'm wondering how long it takes for my money to get to me after a bank transfer.
why would a merchant refuse a payment
Am I able to add money into my account using my American Express?
There is a potentially fraudulent direct debit on my account.
I had a cheque deposited, but I don't see my money yet?
I received a returned payment that I made.
Where can I order my virtual card?
I need assistance with understanding which fiat currencies that you support.
I cancelled my card payment
I cannot get to my app, what should I do?
I transferred some cash and it has not arrived yet.
I tried transferring to an account but it won't let me.
Is there a reason there's an extra fee on my statement?
why verify the top up? it doesnt make sense
Why is the top-up I made still pending.
Does your app allow currency exchange from USD to GBP?
I need to order a new card, can you please direct me to the virtual cards?
I was wondering why my card was declined
How can I get my card out of the stupid ATM that ate it?
What is the process to change my PIN?
I bought something while traveling, and the exchange rate was wrong.
How long do I have  to wait for my transaction to be completed?
I recently bought an item using my card and I was charged an extra fee why is this?
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
i need to trace a deposit