Instruct: Classify the given online banking query into its corresponding intents.
Query: Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
What commission do you take for currency exchage?
I was charged twice for the same purchase!
Is it normal to see a fee for transferring money?
Is there a fee for adding funds with a credit card?
You accepts my card?
Please help me.  My disposable virtual card won't work right.
Why isn't the recipient seeing the transaction? I just sent the money.
I was charged multiple times at the same location at the same time
Why am I being charged to transfer funds?
The disposable cards - what are they for?
why hasn't my cash arrived yet from my cheque?!
Is it possible to use my apple watch for topping up?
Please explain the exchange rates.
I have a transaction showing multiple times.
Help me cancel a transfer.
Can you tell me why my transfer declined?
I cant transfer money into my account
I'm really concerned because I only made one transaction, but it's appearing multiple times.
What areas are cards delivered to?
Why is it required to verify my identity?
I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?
I have a new card and need to activate it
Why won't my card accept any transactions?
Is my card accepted anywhere?