Instruct: Classify the given online banking query into its corresponding intent.
Query: I was charged multiple times at the same location at the same time
I have a duplicate charge
Will my card be a MasterCard or a Visa?
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
What documents do I need to get together to verify my identity?
Can you show me where to link the new card?
I was charged a fee when buying stuff with my card.
My balance is not right. It has not been updated for the cash or cheque deposit.
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
I paid with my card and I was charged a fee
Can I let other people have access to my account in order to top up?
What can I and can't do with the disposable cards?
Where can I find the top up verification code?
Can you unblock my account?  I entered the PIN wrong.
The top up failed
I'm interested in getting a card. How does one go about doing that?
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?
Please help me unblock my pin which I put the wrong one too many times.
I can't verify identity through the app.
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right
What do you think of the exchange rate?
Can my friends top up my account?
What is the most efficient way to activate my new card?
Need a new passcode.
Why hasn't my ID been verified?