Instruct: Classify the online banking query into its corresponding intents.
Query: Help me change my PIN.
Can I change my PIN remotely?
Will I get Visa or MasterCard?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
How much will I be charged for exchanging foreign currency
What do I do if I have been charged twice?
How do I stop fraud to my account?
My top-up was declined
Can I use my American Express card with Apple Pay?
Why does it still charge me even though I was unable to withdraw money from the ATM?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
Is the identity check part of bank policy?
I am looking to get a Visa credit card, what must I do to achieve this?
I have a duplicate charge
What do I do if my card has been lost or stolen?
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
What countries do your accounts support?
I believe my exchange rate is incorrect
My cash withdrawal isnt showing on my account
An extra fee of €1 was in my statement
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
How do I go about ordering a new bank card?
A transaction I did to my friend hasn't arrived yet, why?
Why has my card payment been reversed?
I took out money, and didn't get all of it.
Can I specify a day for my card to be delivered?