Instruct: Classify the given online banking query into its corresponding intent.
Query: Please help me get a refund?
Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?
Is it possible to track the card you sent me?
I would like a physical card
What identification is required to activate my card?
I need to transfer something from China, How long will it take?
I see a direct debit that I didn't authorize
What are the steps to get my card back that was kept by the ATM?
I am travelling and I was wondering what your exchange rates are
Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
Can you please explain why my transfer failed?
What is this extra fee that I got when I used my card to pay?
When will my money be in my account?
I would like to cancel my account.
I tried to transfer but it was declined
Can you help me get a disposable virtual card?
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?
Where are your cards delivered to?
There is a debit paymet that I don't recognize.
How much are the fees for adding funds using an international card?
Why are there multiple transactions showing for one purchase?
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
why is there a fee for a payment on my card?
Can I deposit money using Apple Pay?
Can you tell me what this fee is on my statement?
I am not able to prove my identity