Instruct: Given an online banking query, find the corresponding intent.
Query: I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
Are your cards available in the EU?
How long does a transfer transaction take?
Why is my last cheque deposit taking so long?
Why was I denied the option to transfer money to a selected beneficiary?
I transferred some money recently and saw a fee on my account, what's that for?
Why was my card declined?
I need my card immediately.
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
There was an extra fee when I was at the ATM.  Why?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
My statement indicates I made a payment to an unfamiliar merchant.
What is necessary for the identity verification?
How do I fix a payment that was reverted
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
What do I have to do to activate my card?
How long do I have to wait until the transferred money shows up?
A transfer to my account was denied.
Why is there a $1 charge on my statement?
why was a extra fee added to my account for transfer ?
I was charged for getting cash.
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
Can I change my PIN abroad?
I didn't make this payment and it's on my app