Instruct: Classify the online banking query into its corresponding intents.
Query: can i verify my identity i the app
Hi! What documents can I use to verify my identity?
How long will my transfer stay pending?
Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.
I am unable to access my app due to forgetting my passcode.
So, the card PIN?
Does it cost anything to transfer money for a top-up?
The ATM didnt let me get cash
Can my daughter also have a card issued in her name, but linked to my account?
Reason for my card to decline
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
what happened to the money after i put in the wrong info and it got declined
I got charged in double and want a refund
I can't recognise this Direct Debit payment.
how much does a card cost and why do you charge me
Why has my card been declined?
How long will my top-up be pending?
Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.
Can you tell me how to top up on my card?
What do I have to do to prove my identity?
Why didn't I receive the right amount of cash at the ATM?
What's your refund policy if I bought an item from you?
Do the disposable cards have any restrictions?
The company is no good, please terminate my account.
I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?