Instruct: Classify the online banking query into its corresponding intents.
Query: What all is needed for the identity verification?
What documents do I need to get together to verify my identity?
What information do I need to gather in order to activate my card?
No transactions are being accepted, what's wrong with my card?
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
Why is there an extra fee charged?
Are there any charges for European bank card for top up?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
What is the function of the identity check
Why is my top up not completing?
Why is there a fee for my transfer?
Can I get more cards just incase?
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
My card has an expiration date, will you send a new one automatically?
How can I fix this?  There is a double charge on my account.
Why is there an extra charge of 1 dollar on my statement?
What do I do if I've been charged twice for the same transaction?
My phone was stolen, what should I do first?
Why is my ATM cash withdrawal not working?
Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?
How can my friend pay me?
I can't find the virtual card
My app says I made a withdrawal, but I didn't.
The wrong exchange rate was applied to me while pulling out cash.