Instruct: Classify the given online banking query into its corresponding intent.
Query: It seems I need to get information on limits for top-ups.
Do you limit my top-ups?
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
I purchased something while traveling, and the exchange rate applied was wrong.
I can't get my virtual card to work.
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.
What do I do if I still have not received my new card?
My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
When will my top up go through?
How can I delete my account?
What do I do to link my new card?
Show me how to verify my identity?
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
Can I transfer my salary onto here?
What to do if my physical card is not working?
Can you tell me the cost of a transfer?
Can you tell me exactly what fees I will expect to see in regards to your cards?
How do I active this card?
Is it possible for a person who lives in the US to get a card?
I cannot see a refund in my account
I need to order a new virtual card, how do I do that?
I require verification of my source of funds.