Instruct: Classify the given online banking query into its corresponding intents.
Query: Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.
How do you decide what the exchange rates are?
Is there a cost to receive money?
I have an emergency and lost my phone.  I need help accessing my account.
How long does transfer from the US take?
is it just visa or can i also use mastercard?
Do you offer free ATM withdrawals of ones hometown currency while on holiday?
how do i get into my account and edit my details
This debit is not my transcation. How do I get my money out back?
I need a transaction reversed from my account.
I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.
Can I get a new card even though I am in China?
Can I receive my salary with this in another currency?
I did a money transaction and the recipient doesn't see it
i noticed that the funds were returned to my bank account. What happened?
My transfer to my account is missing.
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
What happens when a payment is reverted?
I made a payment with my card that was cancelled?
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
Help! I made a transfer in error and need to cancel it before it's complete!
How long until my new card gets here?
How do I get a refund for an unauthorized direct debit payment?
My card got charged twice for the same thing!
Can you help me find the virtual card?