Instruct: Classify the online banking query into its corresponding intent.
Query: What should I do if I can't prove my identity.
Why hasn't the app verified my identity?
What's the wait time for European transfers?
Can I add a card back to the app?
Where do I scan my card?
The exchange rate looks wrong on a holiday purchase
I am blocked now because I entered the wrong pin, need help.
Why do you need me to verify who I am?
my statement contains an unknown payment
I tried using my card, but it doesn't work.
I need a physical card.  What are the fees?
Can it add money automatically while travelling
I did not make a direct debit payment as listed on my app
Why is this beneficiary being rejected?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
What do I need to do for a refund?
I noticed a different charge while I was taking my money out.
My transfer was declined, why is that?
Why did I get charged a fee for transferring money?
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?
How do I verify my source of funds?
Why was I charged an extra pound?
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
Why did you charge me extra for withdrawing money?
Since I got married, I need to change my name.
My top up was denied