Instruct: Given an online banking query, find the corresponding intents.
Query: what steps do i do to get a real card
I need to get hold of a physical card?
I require verification of my source of funds.
My top up has been pending for an hour already, and I really need this to go through as soon as possible.  Can you help?
How do I use my card if I lost my phone?
I can't make purchases with my virtual card.
Seems like my top-up has been cancelled
Why is my cash deposit not in my account?
I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient
My top up was rejected. Why?
When I was traveling abroad, the exchange rate was applied wrong.
How quickly can you get me my card?
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
I recently bought something abroad but the exchange rate is incorrect. Why?
i would like to dispute a direct debit payment
Why was a fee charged to me for transferring money?
What is the present state of the exchange rate?
I tried to make a withdrawal from the ATM, but it was cancelled.
I deposited a cheque, but the balance hasn't changed yet.
What does it mean when a transfer is "pending"?
I have an incorrect charge and would like a refund.
My card expires soon
I need information explaining why my top-up failed to go through
I didn't get the right amount of  cash because of the exchange rate.
Do I have to go into the bank to change my PIN?
would a visa or mastercard be more suited to me?