Instruct: Classify the given online banking query into its corresponding intents.
Query: I already made a transfer and want to cancel it, how do I do that?
Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?
Is it possible for a friend to personally send me a payment?
How do I delete my account? I am dissatisfied with the service.
Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.
Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
my friend has not got the money I sent last week.
Where do I go to fill out the identity form?
My pin needs unblocking, unblock it please?
A transaction I did to my friend hasn't arrived yet, why?
How can I get a refund for a purchase?
Can I top up my card with other cards?
Why didn't my transfer complete?
Whats the max I can top up
Some cash was missing at ATM.
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
What is the refund policy?
Can I get the Mastercard?
My contactless payments don't work.
I want to close my account & I will never do business with you again.
I tried topping off my account with a card, but the money is not in my account despite the charge going through
The ATM machine ate my card.
Why did my card payment get declined?
Will I be charged for adding money by transfer?
I want to transfer money with my credit card.