Instruct: Classify the online banking query into its corresponding intent.
Query: I was denied cash at an ATM
Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.
Who do I contact if there is a direct debit that I did not create.
Help me terminate and close my account.
What if there is an error on the exchange rate?
Apple pay is not accepting my American Express card, can you assist me with this problem?
How long do you have to wait to see your virtual card your ordered?
Tell me what ATMs use this card.
Why is a transaction still pending?
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.
I need multiple cards per day, and they all have to be disposable.
My top up did not complete.
I have exceeded all my PIN tries
What to do if my physical card is not working?
A transaction I did to my friend hasn't arrived yet, why?
Can I receive money in a different countries money?
An incorrect exchange rate was applied to an item I bought.
I ordered a virtual card but it hasn't come through yet
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
I would like to top up my account with a bank transfer, is that allowed?
Will I be charged a fee for a SEPA transfer?
Why was I charged a fee when making this transfer when I shouldn't have been?
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?
My card payment wasn't declined
Can I use my account before the identity verification is complete?
Is top-up possible with Apple Pay?