Instruct: Classify the given online banking query into its corresponding intents.
Query: I am trying  to  transfer and  it has been  stopped why is  that
My beneficiary is not allowed?  Why?
Will I be charged any fees if I want to add money with an international card?
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
I don't know what this Direct Debit payment on my account is for.
Did I not get my refund? I don't see it.
After reviewing my charges, I see I was charged a fee for a transfer I did, why?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.
I'm not sure how to complete the identity checks process.
Do you have a list of the cards and currencies supported?
What do you demand for identity verification?
Make me understand why I am charged an extra fee when I use the ATM.
I need a refund on a direct debit that shows in the app because I did not make it.
When I withdrew my money, why was there an extra charge?
What currencies can I not hold many in, if so what are they?
What ATMs take this card?
I can't get my card out of the ATM
Can I get a card in the EU?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
What is the refund procedure?
What is the highest amount of top ups I'm allowed?
Is there a limit to using a disposable virtual card?
What is the procedure for activating this card?
How do I get a refund for something I bought?