Instruct: Classify the online banking query into its corresponding intents.
Query: Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.
How can I replace an expired card?
Is my transfer pending?
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.
What is this extra fee while I was doing a transfer?
My card was used without my permission, what do I do?
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.
My transfer still says pending
I want to close my account now.
I'm not happy with the services I'm getting with this company. Can you please delete my account?
Can my account be topped-up by friends of mine.
Is my new bank card on the way and is there a way to track it?
Why have I not received my PIN
I should have a refund in my statement but I can't see it
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
Can someone else use my account if they have my phone?  I lost mine.
I tried topping up my account but it failed, can you help me?
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
I need to get visa and mastercard
Why is my disposable card not working?
I was wondering why my payment hasn't gone through yet, its been a while.
How long does it take for my payment to process?
I want to deposit funds, what payments are accepted?
I did not receive the right amount of cash.
You advertise no fee when paying with a card then my statement shows a fee.
What is this card payment, I do not recognize it.