Instruct: Classify the given online banking query into its corresponding intent.
Query: What steps do I need to get another card?
How do I get extra physical cards?
I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?
Why did my top-up not get approved this time?
what is the limit for top-ups?
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.
If I live outside of the UK am I still eligible for a card?
How do I know if I will get my card, or if it is lost?
Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.
I wish to top up using a cheque.
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
How do I verify my identity online
Can you tell me what the problem with my card is? It was declined at a restaurant today.
Can friends transfer money to each other?
Can you make exchanges with the EUR?
Will there be any fees for top ups?
When do I get my PIN?
Some cash has been withdrawn but I didn't do it.
I want a Mastercard, instead.
Um, my top up didn't work
How long does it take to make an urgent transfer from China?
My card hasn't been working when I try to use it.
Will I get Visa or MasterCard?
When will I receive my card?
I need to change my address in the personal details.
The exchange rate given to me after a purchase, was incorrect