Instruct: Classify the online banking query into its corresponding intents.
Query: Why is it important to verify my identity?
Do you need my birthdate?
can i go into my app to find my pin
I am reluctant to use ATMs international because I don't get an accurate exchange rate
Why do I have to pay extra for using my card?
I made a check and cash deposit that wasn't credited to my account.
There is a transaction showing in my app that I did not make as I have not used that card all day.  Please reimburse this amount to my account.
Does it cost to top up my card?
How do I get my card back quickly from a bank machine that it?
My payment card was declined - could you tell me why?
Why did I not get the amount I specified at the ATM?
There is an odd payment in my statement
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
How can I change USD to GBP?
How did you arrive at the rate of exchange? I thought that I would get more cash.
Why is a transfer I have still pending?
I need information explaining why my top-up failed to go through
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
How do I actually obtain a card myself?
The correct amount of cash was not received.
What is the refund procedure?
Why is there a direct debit set up in my name?
Why is there an uknown charge showing on my account?
What is the exchange looking like?
There is a payment in the app I did not make
Is there such thing as top up by cheque?