Instruct: Given an online banking query, find the corresponding intents.
Query: Why do you need all these details about my identity?
Why do I need to verify my identity?
I want a card, but I'm not in the UK- can I get one still?
What does pending mean on a cash withdrawal?
I see an extra $1  charge on my statement, why is this?
Can you please help me in canceling my order.
The exchange rate is incorrect on an item I recently purchased in a foreign country.
My cheque is taking a while
I am seeing a direct debit I wasn't aware of.
My PIN is unlocked, what do I do?
I had a decline on my card. Why?
Is there a reason my transfer would have been declined?
I received a "declined" message when doing a transfer
can i use my app to get a virtual card
How long does it take for the money to show up in my account?
Isn't my top-up supposed to mean its complete?
I deposited money in the form of a cheque, but my balance has not increased.
Do you know when the withdrawal will show?
I need to know which flat currencies are supported by you.
I was charged for a cash withdrawal, why?
I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
I need a transaction reversed from my account.
I have enough money in my account, so why is my card being declined?
My card hasn't been working when I try to use it.
How long does it take for a bank transfer to show on my balance?
I couldn't make a transfer because it was declined