Instruct: Classify the given online banking query into its corresponding intents.
Query: Where can I find how to change my name?
is there a way to change name?
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Card payment didn't go through.
If I want to add funds to the account using American Express, how do I do that?
Can I top up any amount?
Top up not available in my wallet.
What is your refund policy for products I have purchased?
Do you charge anything for topping up?
why is there a service fee on my statement?
I think my card payment has been refunded
Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?
Why is top-up verified?
I have a direct debit on my records that is strange and I need help.
There is a payment I don't recognise!
How to a go about ordering a disposable virtual card?
I made a top up yesterday but it's still pending.
Will I get a Visa card or Mastercard?
May I get one of your cards?  I live in the EU.
Help! I think someone has made a cash withdrawal with my card!
Yesterday I topped up my card. Why didn't it complete as it still pending?
I'm not sure how to provide my identity.
Do i have to verify who I am?
What is the max I can top up?
Will I get charged fees when I add money with an international card?
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?