Instruct: Classify the online banking query into its corresponding intents.
Query: I usually don't get charged for transfers, why was I this month?
I need to know how much it costs to transfer funds.
I can't get a contactless payment to work.
What is the return policy?
When I bought something abroad, the exchange rate was wrong.
Does the app allow for exchanges between currencies?
How do I get my money back for something I bought?
I tried using a check to update my balance, but it isn't work? Is something wrong?
What do I need to do in order to use my card I just got?
Google Pay won't let me top up.
How old can one use your service?
How much is the exchange fee?
Why didn't my card payment work?
When will my transfer process?
Please help!  There was an extra fee when I got cash.
Who do I talk to about the ATM swallowing my card?
Payment I did not make.
I was charged more than once in a single transaction
How long does it take for me to get my pin
I made a deposit and the balance hasn't been updated.
What countries are you available in?
What is the most that I can top-up to a card?
Where do I find a virtual card?
need to know places i can withdraw money
I do not have my pin yet
Transfer could not be completed due to being declined.