Instruct: Classify the online banking query into its corresponding intent.
Query: Why can't the person I sent the money transfer to see it?
why has a transaction to a friend been delayed?
Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.
is there a way to change name?
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
I am trying to delete my account.
How can I access my account when I have lost my phone?
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
Can the exchange rate change while I am in the process of making a withdrawal?
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
Why am I charged a fee for getting cash?
my cash out is still pending
How much does top up fees cost?
Do you process SWIFT transfers?
My account says a withdrawal is pending - why can't I take cash out of the ATM?
Can friends send me money?
Is there a way to verify a card top-up?
I deposited a cheque a week ago but have yet to receive the cash.
Please verify my source of funds.
What are my options for holding money in multiple currencies?
I think a fee was applied for paying with a card.
I tried to used my card in a shop and the transaction was declined.
Can you tell me what i need for the identity check?
Please cancel my last transaction.
how do i get top up with cash deposit
I can't see my refund in my history.