Instruct: Classify the given online banking query into its corresponding intents.
Query: How do I transfer funds directly from my credit card?
Something is wrong with my top up and I can't see it. How do I find it?
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
Can I convert currency with the app?
Which establishments will accept my card?
Mastercard is preferred to me.
I don't understand why I was charged an additional fee for this service. Can you clarify?
I'm still waiting for a money transfer to show.
Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
I would like to track the card you sent to me.
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
I noticed my exchange rate was incorrect when I got cash.
Do you have a children account available?
I deposited cash into my account and I'm having trouble seeing it on my account.
Tell me how to change my details.
My cash withdrawal is showing as pending, why?
Do you have an auto-top function and how do I use it if so?
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??
Can I use my card anywhere?
I saw a payment come out of my account for a merchant I don't remember.
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
The other bank confirmed a transfer I made, but this account is not reflecting it yet.
Are there specific ATM's I can use with this card?
Where is my top-up generated from?
I need a refund. This is not what i wanted.