Instruct: Classify the online banking query into its corresponding intent.
Query: The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
Why is the exchange rate on my card wrong?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
If US cards have a top up charge, what is it?
i'm not satisfied with the services and no longer want to be a customer
I am having problems with my physical card.
I think someone stole money from my card
Will any ATM's decline my card?
I didn't set up the direct debit I have
I want to change my PIN - do I need to be in a bank?
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
After transfering some money my balance hasn't changed.
What do I do if I've been charged twice for the same transaction?
I made a payment and it is showing up twice
What is the wait time until money reaches my account?
Does the package with my card have tracking?
where can I get the info for my funds
Why wouldn't my withdrawal go through?
I think I was charged double for something I bought - how long should I wait before reporting this?
can i use both visa and mastercard
with what can I verify my identity?
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
I'm in China and need a new card. Please help.
I tried to deposit a cheque into my account and it is not letting me.