Instruct: Given an online banking query, find the corresponding intent.
Query: Is there a reason that my transfer failed?
Can you explain why my transfer was unsuccessful?
I have been charged twice on my statement.
How can you assist me on topping up on bank transfers to my account?
Can you explain the various transaction times shown on my statement?
Are you okay with exchanges to EUR?
You can use it anywhere that accepts Mastercard.
What exchange rate will I receive?
There is a fee from a transfer that is not supposed to be here!
Where can I find the exchange rate for my transfer?
Is there a fee to get an actual card?
is it just visa or can i also use mastercard?
Are cheques accepted for a top up?
Explain to me why a transfer would be declined.
Seems like my transfer was declined how come?
Why has my top-up not worked?
How do I find my PIN number?
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on
I was made to pay an additional pound!
What happens when a payment is reverted?
I think my top up has been reverted
Are there limits to businesses that will accept this card?
Is there a fee when I add money to my international card?
What is the reason for the identity check
What is the fee on my statement for?
When will I get a virtual card? I haven't gotten one yet