Instruct: Classify the online banking query into its corresponding intent.
Query: What caused my top-up to be returned?
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.
What is the fee to top-up my account
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
Can you please explain why I was charged an extra fee for my transfer?
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
I can't remember my app code, can you reset it?
I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?
Exchange rate on a purchase was incorrect
When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?
I lost my phone. Can I disable to app?
I need to cancel a transfer I made.
My card is expiring soon, How do I order a new card?
I just checked and my payment was cancelled, why?
Where can I locate my card PIN?
What do I do if my card is stolen?
The app doesn't believe its me.
Why was I charged for a cash withdrawal at the ATM?
I'm not happy with service and would like to delete this account.
I just did a money transaction but its not showing they received it
My beneficiary is unable to transact
from where are coming your exchange rates?
What other currencies can I hang onto?
Why do I get declined when I try to withdraw cash?
My card is expiring soon.
I used my card to top up, but the money is not there!