Instruct: Given an online banking query, find the corresponding intent.
Query: Hi something is going on with the app.  I see some payments I didn't make?
Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?
How long does it take to prove my identity?
I haven't been able to complete any transactions on my card today. Do you know what's wrong?
How do you exchange currencies
When do i get charged a fee for using the card?
need to exchange currencies
Are there any charges for top ups?
What do I need to bring for identification?
What do I do to verify a top-up?
Can I change my pin at ATMs?  If so, what ones?
What is the age limit for an account?
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
Where Is the top up verification code found?
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.
Does auto top-up have a limit?
top up is still pending
Whats the transfer process
My statement is showing I was Charged a dollar and I am not sure why.
Please help me find my top-up verification code
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?
I was charged for getting cash.
I had a problem with my card payment, can you help?
Can I use my American Express card to add money into my account?