Instruct: Classify the online banking query into its corresponding intent.
Query: How can you assist on verifying my identity?
What is the identity verification process?
My account seems a bit off and getting weird charges.
Help me access the card I already got so I can information from it.
How old can one use your service?
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested.  I believe my account was charged for 100 but I only got 80.  Is there any way we can solve this problem?
I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
I would like an extra card.
Are you able to guide me to my card's location?
Can I get a second card for free?
I can't get google pay to work right.
I tried to transfer some money and it hasn't done it yet - what's going on?
I have an unfamiliar direct debit in my statement.
Why can't my transfer complete?
There is a direct debit fee in the App that I didn't do.
If I need delivery on a certain day, is that something that could be accommodated?
My ATM withdrawal was declined.
Top up my card please, which y'all support?
Why is the transaction not posting?
Is it possible to order another card?
How many currencies can I have money in in my account?
I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.
Can I use my card in Austria?
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!