Instruct: Classify the online banking query into its corresponding intent.
Query: I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
I cannot find my refund on my statement.
Today I was out eating and my card was declined. Why's that?
Can you show me how to verify the top-up card?
Why was I charged extra when paying with card?
Where do I unblock my PIN?
What if my top up didn't work?
Is my account able to be topped up by my friends?
Where do I go to activate my card?
Card payment has be declined.
What caused my transfer to fail?
Why can't I transfer money to a beneficiery?
Am I getting charged for making a payment?
Please tell me why I am having problems transferring to a beneficiary.
Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.
To receive money are there charges?
I can't see my Google Pay top up. Is it not working correctly?
Will I receive all the money sent to my account by SEPA transfer?
I would like to order a virtual card.
Is a physical card also available
I am unaware of what my password is.
Do you have any accounts for children ?
It shows that the transfer on my account wasn't allowed.
What do I need to do to transfer money with my credit card?
Someone hacked into my cards account.
I am having problems with my contactless.