Instruct: Classify the online banking query into its corresponding intent.
Query: I don't recognise a Direct Debit payment
There is a direct debit charge that I don't recognize, what can I do?
Which card would I get, Visa or Mastercard?
What are the restrictions on the virtual cards?
How long will it take for my cash withdrawal to no longer show as pending?
How old do my kids need to be to use your service?
Why am I missing my refund
I think there's been an unauthorized cash withdrawal from my account.
Where can I get my currencies exchanged?
Help me change my PIN.
I have been charged a pound for something that appears on my statement
I need my virtual card
I bought something abroad and the exchange rate applied is wrong
I want to reactivate my card, I found it after thinking it was lost.
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
I have been double charged
The app says my transfer failed
What are the disposable cards for?
I am missing my refund.
How do I get Top Up to work in Apple Pay?
Where is an ATM?
Please explain why the funds I added were returned to my account.
Why hasn't my payment gone through?
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Declined, transfer not completed.