Instruct: Classify the online banking query into its corresponding intents.
Query: Why do I have a strange payment on my statement?
A payment in my account was made by someone I don't know
I put cash in my account, but I don't see it.
I got less cash because of the exchange rate.
There are two of the same charge on my statement.
Can I have a mastercard?
I checked my account today and saw that I was charged an extra pound that I did not spend.
Can you please explain why the exchange rate for the item I bought is wrong?
I was blocked by using the wrong pin too many times, can you help me?
What are eligible holding and exchange currencies?
My refund isn't showing up on my statement.
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?
I didn't see any reason why my transfer was declined. What gives?
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
My top-up didn't work.
How come I got blocked for entering wrong pins?
I tried to top off using the card, but the money just disappeared?
Why do you ask for top-up verification?
You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.
I need information explaining why my top-up failed to go through
What are the reasons for a declined transfer?
Will there be any extra fees if I exchange currencies?
I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!
top up google pay, is it possible?
My card did not work at store.
what's my top-up verification code?