Instruct: Given an online banking query, find the corresponding intent.
Query: Please tell me how to get a refund for something I bought.
Can you help me process a refund?
how to get a new card in china
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
I have been double charged
Are there directions to get a new passcode if I forgot mine?
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.
I want to see what this fee is on my card payment.
Do you accept cheques for top ups?
I don't understand why I'm being charged for using my card.
Why can't I take $100 out
What's the deal with verifying the top-up?
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Why isn't my refund showing in my statement?
I prefer using Mastercard, can I substitute?
This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money
Is it possible to get both Visa and Mastercard from you?
I entered the wrong pin too many times and now I think it's blocked. What do I do?
Where do you deliver cards to?
I would like to have a physical card to carry around and use. How can I get one?
I can't see my refund on my account
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
What is the procedure for depositing a virtual card
What is the fee if I use a European bank for a top up?
There are duplicate transactions on my account