Instruct: Classify the online banking query into its corresponding intent.
Query: card is being used by someone else
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
My payment was cancelled
Is there an exchange rate?
Why do we need to verify top-up?
Is it normal to see a fee for transferring money?
I transferred money, why was charged for an extra fee?
I'd like to order an additional card
I deposited a cheque with some money, but the balance hasn't changed.
Will there be a charge when money is added to my account?
Can I use Apple Pay to top-up?
something is wrong with my exchange rate charge
Do you send more than one card?
Can you please disable my current account.
What should I do if my phone is lost or stolen?
What credit cards do you carry
The card payment I made didn't work.
am i able to receive my salary this way?
How do I get selected for a visa card?
Why am I charged to get money from the ATM?
I was declined when I tried to take out cash!
Why would there be an extra charge on my app?
i disagree with a charge
Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?
I lost my wallet and all my cards were in it.
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.