Instruct: Classify the online banking query into its corresponding intents.
Query: Can you explain why my payment is still pending?
Why isn't my pending transfer finished?
How much longer until I get my new card?
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
What should I do if my smart phone is lost or stolen?
How much is the limit for top-ups?
My phone was stolen! What do I need to do?
Why couldn't I make a withdrawal from the ATM?
How do I find the refund on my statement?
Why do we need to verify top-ups?
why must I prove ID
Why does top-up need to be verified?
I need to activate my card.
Is it possible to purchase more physical cards with my account?
How quickly can I transfer something to China?
How can I dispute a direct debit transaction?
I have a new card and I need to activate it.
I deposited a cheque and its been days and I still haven't received the cash!!
Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.
Will I receive a new card when mine expires?
Why didn't my friend's transaction arrive yet?
A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.
i asked for 100 only got 80
I need to reset the passcode.
What are the steps that I need to take to activate a new card?
I cannot see a refund in my account