Instruct: Classify the online banking query into its corresponding intents.
Query: Why is your exchange rate different on different days?
What are your exchange rates calculated from?
Given a choice, I'd rather have Mastercard.
There is a €1 extra fee in my statement
What is the function of the identity check
My card payment has been declined, why?
Why am I charged to get money from the ATM?
I am having trouble withdrawing cash.
Is there a charge for a physical card?
I can't see my top up in my wallet!
Why is my top up not completing?
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?
I already paid to top-up but the funds aren't available yet, where are they?
The exchange rate looks wrong on a holiday purchase
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
I was charged for using my card?
Will you be adding more currencies in the future?
Why hasn't my friend received the transaction?
When will my deposit be processed?
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
Will you charge for a physical card?
Should I order a new card before I freeze my original one?
Can my salary be received here?
Why is it important to verify my identity?
I can't figure out how to transfer money into my account.
I have a duplicate payment on my account