Instruct: Classify the given online banking query into its corresponding intent.
Query: My new card isn't here and it was issued a week ago.
Can I track the card that you sent me in the mail?
Am I able to modify my account details?
When will I see an updated balance after a transfer?
Can you please help me in canceling my order.
What flat currencies do you use for holding and exchanges.
The wrong account was used during a transaction.
My top up was rejected. Why?
Are there any express fees if i want my new card faster?
My card got trapped inside an ATM, what should I do?
What's going on with my card? I've tried multiple times and it never goes through.
can you express my card to me?
Is there any way for you to find my card?
Why isn't a refund showing on my statement?
My card is broken
I got charged two times for a transaction
How can I choose between Visa and Mastercard?
There has been an unusual withdrawal from my account, can you help?
Where do I find my code to verify my top-up card?
I have a payment that I didn't make.
It appears my top-up has not gone through.
The cash I wanted wasn't there.
explain the virtual card
Why aren't my payment funds available to me?
How much to exchange currencies?
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.