Instruct: Classify the given online banking query into its corresponding intents.
Query: Why hasn't my transfer gone through
How is this transfer supposed to work? It's not working for me.
Bank transfer to account did not show up, please help?
I want to do a bank transfer to this bank, from an account at another bank.
can i get a virtual card online
Is there a way for me to check my balance?
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?
Is there any age limit?
Why did my transfer to a beneficiary fail?
can i see money source?
Payment I didn't do.
I misplaced my phone so I can't use the app! Does this mean I can't use my card?
I asked for more cash than what was received
Why are my transfers and purchases keep getting declined?
Why is there a pending hold on one pound on my statement?
How do I change my name?
I just pulled money out of the ATM and was charged a fee, WHy?
I didn't get a PIN yet. What gives?
How do I top up my account using transfer?
I've been waiting a while for my card, is there a way to know when it will arrive?
am afraid someone may have gained access to the info on my card.
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?
I did a transfer and was charged a fee that should not have been charged!
Why is there a fee for cash withdrawal?
i want to get a card but i live in the US
I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?