Instruct: Classify the given online banking query into its corresponding intent.
Query: I tried to transfer some money and it hasn't done it yet - what's going on?
I transferred some money but it is not here yet
Where do my funds originate from?
My card payment was not successful.
What's go on, where is my new card?
I live in the EU.  Can I order one of your cards?
What do you think of the exchange rate?
I noticed that there was an extra charge fee on my account. Could You explain to me why?
Why do you need to check my identity?
I can't upload my identification.
I used my card to make a payment a while ago and its still pending, Why is it taking so long?
There are transactions that I did not make on my account, I think someone has my information.
Why does my statement show various transaction times?
Why was my cash withdrawal declined by the ATM?
I deposited a cheque and its been days and I still haven't received the cash!!
Which one are you?  Visa or Mastercard?
I'm trying to verify my top up card, how do I do that?
Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!
I would like some more physical cards, what is my limit?
Can I use my account now, even though my identity verification has not gone through yet?
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
How long until my card will get here?
How long does it take for a top up to go through
The ATM didnt return my card!
Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.
I'm supposed to be getting a refund but it hasn't shown up, now what?