Instruct: Classify the online banking query into its corresponding intents.
Query: What can I do about a direct debit transaction on my card that I didn't make?
There is a direct debit payment on my account that I didn't authorize.
Why do you keep declining my payment?I tried several times with this card and it is just not working.
How do I find the PIN?
I would like a second card.
Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?
I would like to invalidate my account.  I am very disappointed with your services.
My payment has been declined several times.  Can you help me?
How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...
What is the process for activating my card and using it?
I have an American Express that I'd like to add money to my account with.
What do you require for identity verification?
How do I verify my identity online
What do I do if my top-up has not gone through?
I'm not sure if my pop-up went through.
It looks like my top up didn't work.  Why?
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
Whats the process of tranfering money into an account?
I want to use auto top-up. Is there a limit?
Will I be charged for topping up by transfer?
I am seeing unathorized transactions in the app, on my account.
Why has my top-up been returned to my account?
My app was on the phone and I was mugged.  What do I do?
Can I use my American Express card to add money into my account?
A transfer has to be cancelled.
Can I use a different bank ATM than my own?