Instruct: Classify the online banking query into its corresponding intents.
Query: My product hasn't arrived even though I ordered it a while ago. I want a refund!
Can I get a refund?
What is the basis of your exchange rates?
Can I use my account before my Identity verification has passed?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
I want to close my account due to poor customer service.
My refund is not here yet
My phone was stolen yesterday, can you help me with this?
How can I find out about an extra fee on my statement?
There's a cash withdrawal I am certain I did not make
I had to pay one pound more than the set price!
How will I receive my PIN?
I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?
How do I contact customer support about my declined transfer?
can I use it all over the world?
How do I know what exchange rate I will get?
Seems like my top up has been cancelled
Help me activate my card.
There is an extra charge on my account I didn't authorise, it's just £1, what is it?
I received a refund, however I cannot see it in my account
Can I order a second card?
Can you tell me why my transfer is pending still?
I am dissatisfied, I would like to close my account.
What all is needed for the identity verification?
Where are you cards supported?
Can I get a disposable virtual card?