Instruct: Classify the given online banking query into its corresponding intent.
Query: I got cash and was charged a fee that shouldn't be there!
I withdrew cash and was charged. Why?
Can I choose when my card is delivered?
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
Am I charged for receiving money?
How can my friends top up my account?
Why was there a fee for paying by card?
I can't input my pin again.
My card is lost!  Please help me!
Why hasn't payment gone through yet?
Is there a way to order a virtual card on the website?
my exchange rate looks wrong for my last payment
This stupid system is not letting me prove my identity.
The exchange rate was incorrect for an item I bought.
why have I got a pending transfer? I'm confused!!
Delete my account please. Now!
I had an unexpected fee
There was a direct debit from my account and I didn't authorise it
I was trying to top up my account and it isn't working
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
I wondered if multiple currencies is okay?
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?
Where are the virtual cards?
How can I exchange AUD for GBP?
When will the money show in my account?
I need to change my name, since i just got married