Instruct: Classify the online banking query into its corresponding intent.
Query: i need a refund right away but the funds aren't available in my account
There is not a refund in my statement.
where is card accepted
I'm not happy with service and would like to delete this account.
What can I do to make my physical card work?
How long do cheques take to post to your account?
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
Why have I not yet received my virtual card?
Why hasn't my cash been deposited yet?
Can you issue both a Visa and a Mastercard to me?
Could you tell me why my cash withdrawal was declined?
I notice there's a pending payment on my card.
when does my balance update for a transfer
Looking at my statement I see that I was double charged for a payment I made.
Visa and Mastercard can both be received from you?
Can I order a card please?
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour.  If this verification has in fact, failed, double-check to make sure that your images are clear.  Also make sure that your document photos have no blur or glare. They need to be readable.  You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.
What is this €1 charge?
Why would the ATM machine fail to give me the cash withdrawal I requested?
What is needed to activate my card?
I am traveling, what can I do to set up auto top-up?
My card still hasn't arrived after two weeks, now what?
I don't know where the top-up verification code is.
what is going on with my cash withdrawal? the exchange rate is wrong