Instruct: Classify the given online banking query into its corresponding intent.
Query: Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?
My refund isn't showing up
Could you assist me in finding my lost card?
There has been an unusual withdrawal from my account, can you help?
How come my transfer got declined
what is the leadtime for a new card to show up in the mail?
What is the charge for topping up a card?
I don't see the transaction I made to a friend on my account.
There is unexpected money in my account.
How long does it typically take for a pending ATM withdrawal to clear?
What  is the verification process for a top up card?
There is a payment that is not mine in the App.
Will I be able to get both a visa and a mastercard?
Today I used my card at a restaurant and it was declined. Why?
Why was the exchange wrong for the item I purchased?
I don't recognize this payment at all!  Help!
What should I do if someone stole my phone?
There is a debit paymet that I don't recognize.
When will a refund post to my account?
Help my prove my identity.
Please explain why my payment was declined? I thought everything was good.
Why has my payment not transferred?
I made a mistake and performed a transaction on the wrong account!
Can I have more disposable cards?
Why is my contactless not working?