Instruct: Classify the online banking query into its corresponding intents.
Query: My payment came back for something i'm trying to buy online? it's been doing it for two weeks.  do you know what the issue is?
The money is still in my account even though I already paid -- I don't understand what happened.
How long will it take to receive a virtual card?
Why is the refund not on my statement?
How do i authenticate a top-up card?
I would like to have a physical card to carry around and use. How can I get one?
I was issued a card about a week ago. why hasn't it come in yet?
I need assistance activating my card?
i have used my card online before and wasn't charged, why am i charged now
Help me with a PIN change.
I want to activate my new card.
Can someone please help assist me by explaining to me why my pass-code is not working?
I have not received the completed transaction.
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.
I didn't do a payment and I have it now.
A Bank ATM did not give my card back. What do I do now?
Please verify my source of funds.
I tried to transfer some money and it hasn't done it yet - what's going on?
Is there a tracking number for the card you sent me?
What currencies and methods can i use to top up my account?
How do I report possible fraudulent activity on my account?
How long does a top-up take to go through?
Can I auto top-up as much as I want?
My card isn't working at all. What happened?
I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.
Tell me what I should do after my card expires.