Instruct: Classify the given online banking query into its corresponding intent.
Query: I used my card to make a payment and wondered why the payment was reverted?
My payment didn't work and the money is in back in my account.
There are transactions that I did not make on my account, I think someone has my information.
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
How long will it take to get to the US?
Is it acceptable to use either Visa or Mastercard?
Are there downsides to using a disposable virtual cards?
May I order another card?
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
I visited the ATM but got less money than what I requested. Why?
My transfer is pending, why?
Am I able to add money into my account using my American Express?
Do I have to go to an actual bank to change my PIN?
My card will expire next month, will I need to order a new one?
my check or cash deposit has not shown up
I bought some things in the morning but the payment shows as pending
How long does it take for a top-up?
How much do you charge for exchange rates?
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
I want to reactivate my card, I thought I had lost it but found it again this morning.
I was overcharged one extra pound!
I couldnt get cash in an ATM
Do you give out Visa or Mastercards?
How long does it take for cash withdrawals to hit my account?
What exchange rate is it?