Instruct: Classify the online banking query into its corresponding intents.
Query: What went wrong when I tried to do my transfer?
Why can't I make a transfer?
Will the card be a Mastercard or a Visa?
How do I get a refund for an unauthorized direct debit payment?
Is my card ready for use or does it need activated and if so how?
Why isn't my google pay top up working?
I need to dispute a direct debit.
I have a strange transaction for £1 on my statement, what is that?
European bank card for top up will come with any extra fees?
I thought I lost my card but I found it today, so I would like to reactivate it.
Is there anywhere I can't use my card?
What do I need for the identity check?
I made a transfer and was charged extra. Why?
I wasn't able to do a transfer to an account
I need to have an item refunded.
I can't access my account.
There is a direct debit fee in the App that I didn't do.
How do I get a new expiration date?
Where is this card accepted?
I took out money and there is a fee.  Why?
I attempted to get money in cash but it was refused!
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
Do you offer account services for children and teens?
I'd like to know what the foreign exchange rate will be.
Mastercard is preferred to me.
Why has my transfer been declined?