Instruct: Classify the online banking query into its corresponding intent.
Query: My payment card was declined - could you tell me why?
My card payment failed.
What are my options for topping up, automatic and/or manual?
I bought an item at the wrong exchange rate.
Can my friend send me money if it is not in US dollars?
Is EUR one of the currencies you deal with?
Where do I scan my card?
I need you to delete my account right now.
I am required to make several disposable cards every day.
How do I use my card to top up?
ATM withdrawal not working.
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.
I wasn't applied the correct exchange rate when getting cash
I think someone has hacked my card!
I requested for a top-up but it has not reflected
What do I do to link my new card?
i cannot seem to activate card
Why didn't my transfer to a beneficiary go through?
Please help.  The card won't work.
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
I purchased something overseas and the incorrect exchange rate was applied.
I prefer mastercard.
I don't know how to verify my identity.
Today I was out eating and my card was declined. Why's that?
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?