Instruct: Classify the given online banking query into its corresponding intent.
Query: Why hasn't my payment gone through yet?
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.
Am I able to get a refund for something I bought?
How many days do I have to wait for the transfer to reach my account?
need to know if there is a maximum i can top up
What are the steps for the identity checks?
I would like to cancel a transfer...is this possible?
Is there a  way to  get around fees
How long will my ATM withdrawal be pending?
Can I top up?
I want a mastercard
I couldn't make a transfer
Hi,  Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.
Do i need to verify my top up?
What's the limit on total number of cards I can have?

Where can I use my card?
How to order a virtual card
I need more money in my account. Can I add more by transferring?
I lost my phone, what should I do?
My statement is showing I was Charged a dollar and I am not sure why.
How do I get to the virtual cards?
where can I find the auto-top up option?
Why can't I withdraw money?
I can't find my card, it is lost.
I got a message that my transfer is not possible.  What is happening?  I need this to go through please.
How much does each transfer cost?