Instruct: Given an online banking query, find the corresponding intent.
Query: I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
My card is about to expire, what do I do?
You did not give me the correct exchange rate for an item that I bought.
Can I top up my account with a check?
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
I am yet to receive my pin.
Can I exchange USD for GBP in your app?
Why can't I make a transfer?
I deposited a cheque with some money, but the balance hasn't changed.
Why do I see an extra £1 charge on my statement?
I would prefer a Mastercard.
I want a refund on a direct debit.
How do I order another card?
I tried to used my card in a shop and the transaction was declined.
Can you help me process a refund?
I have a payment that is still pending
Is there a charge for using transfers for top ups?
I am under the impression that my top up is still pending
Who charged me a fee for paying by card?
How long does a transfer transaction take?
How long do transfers take, mine just says pending?
I prefer to get a Mastercard.
Help, I need to top up my account. Where do I send a check?
I need a physical card.  What are the fees?
Why wasn't my contactless accepted at the metro?