Instruct: Classify the given online banking query into its corresponding intent.
Query: Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.
My transfer to another account was not allowed. Why is that?
How long will my most recent transfer take to go through? The recipient needs the money urgently.
What is the length of time for one of these items to come to the U.S?
How can I close my account, I don't want it.
What are Interbanks current exchange rates?
Can you please explain to me why there is an extra €1 fee in my statement?
I'd like to know what you guys look at to decide an exchange rate
how long does it take to get my card i am in a rush
How long does it take for cards to be delivered after ordering them?
There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.
Is ordering a new card from China available?
Why does it still charge me even though I was unable to withdraw money from the ATM?
I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.
I want to op up my account by using bank transfer. How do I go about it?
What is the process for activating my card and using it?
Why was I charged a fee? I thought shopping was free?
I was charged the wrong exchange rate on a purchase
I was charged several times for something
How do I activate my card to start using it?
Is there a cash withdrawal fee? Because I just got charged?
Why was I charged twice?
Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.
My app is showing a cash balance that I did not receive.
I'm wanting to get a Visa card today.
I need to verify the source of funds.