Instruct: Classify the online banking query into its corresponding intents.
Query: Why was my request for cash declined?
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.
There is a pending transaction on my account, what does this mean?
Tell me how to replace my expired card.
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
Why can't you allow my beneficiary?
Please explain the exchange rates.
My ID verification hasn't gone through yet, but can I use my account anyway?
Can I use a credit card from the US to top up?
How long is US delivery?
Is there a pay structure for currency exchanges?
My account is showing a double charge.
I want to top up my account. What payment methods are supported?
An item I bought had the wrong exchange rate applied.
why have i not got my new card?
If I exchange currencies on a frequent basis can I receive a discount?
When did you send me my new card?
I moved and need to change my address.
How long does it take for my id to verify?
Can you please assist on my item that needs to be refunded?
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.
I went to do a transfer and it was declined.
Can I mail in a check to top up?
Where's the money I transferred into my account?
I was only given $20 after trying to withdraw $100
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?