Instruct: Classify the given online banking query into its corresponding intents.
Query: What is the refund procedure?
Give me a refund
My phone is at the hotel.  How can I use the app?
Is American Express supported for adding money into my account?
want to get a new card in china
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
The card payment is declined.  Please inform me why.
How are top-ups verified?
Can I change from AUD to GBP?
My ATM transaction was cancelled.
how should i add money to my card
How do I use a card to top up?
What currencies and methods can i use to top up my account?
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
Why does a payment show up twice?
If I need to transfer something quick from China, how long does that take?
Will I be charged for a top off transfer?
Is it possible to have a second card?
Please tell me the steps to verify my identity.
i asked for 100 only got 80
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?
I can't make purchases with my virtual card.
I can't see my top up in my wallet!
The exchange rate for my electronic payment is incorrect.
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?
Is my account accessible even though my verification of my identity has not passed yet?