Instruct: Given an online banking query, find the corresponding intents.
Query: I need information explaining why my top-up failed to go through
I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?
During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?
Could I get tracking on the card?
Can I use a Visa or Mastercard?
Why is my identification required?
Can you tell me why I wasn't able to complete my transfer?
What time will a transfer from the US take?
Is it possible to get a disposable virtual card as well?
How to receive virtual card?
I got a message that I cannot name X as a beneficiary.
What currencies does google pay top up accept?
why do i need to verify the top up?
Why do I need to verify a top-up?
I lost my card, what do I do now?
I received a fee for obtaining cash, is this correct?
The passcode isn't working for me.
What does it mean if my top-up has not gone through?
Why hasn't my balance been updated? I've deposited a few cheques some days ago!
Can you tell me what I need to do for the identity check process?
Can I have my account add money automatically in certain intervals?
I was supposed to receive my new card by now, but it hasn't came in.
Why do you keep declining my payment?I tried several times already with this card and it is just not working.
Why isn't my deposit showing up?
How do I reactivate my card?
Please tell me, do you use Visa or Mastercard?