Instruct: Classify the given online banking query into its corresponding intent.
Query: To many charges on my card how do I go about fixing that?
I was charged too many times for one transaction.
my refund has not hit my account yet
How do I activate my card to start using it?
Show me how can my friends top up my account.
How come the money from the merchant appeared back into my account?
How long does a transfer take?
Why was there an extra charge when I transferred money?
I want to replace my current PIN.
I think I forgot my passcode
I need to cancel a transfer
There is an extra small charge on my card! What do I do?
I think my account has been hacked there are charges on there I don't recognize.
When will my card be here?
I'm still awaiting for the completion of the transaction.
I had the wrong exchange rate applied to some cash I got abroad.
My card payment has been declined, why?
I can't log into my account because I lost my password
Is there a reason my transfer would have been declined?
What do I have to do to get the virtual card to work?
I am adding money, what currencies do you accept to do this?
This is not right, I was told I could take out cash at the ATM for free?
I'm in the EU. Can I get one of your cards?
There's an unauthorized cash withdraw
Why can I not take out cash?
There's an unauthorized direct debit in my app.