Instruct: Classify the online banking query into its corresponding intent.
Query: I was supposed to get a refund but it is not showing up on my card
When do I see my recent refund in my statement
I live in Germany. Is that one of the countries you are in? What other countries are you in?
The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.
My payment was put back, I think.
Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?
I was trying to top up my account and it isn't working
are multiple currencies acceptable?
I was charged an extra fee for a card payment. I was unaware of these fees beforehand.
Problem with my top up going through
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.
What do i do to get a physical card?
I made a cash withdrawal earlier and it's showing as pending.  What does that mean?
Why isn't my balance reflecting a transfer I did?
I  see an extra 1£ charge on my app. Why did It charge me extra?
Can someone assist me with activating my new card?
Can you tell me how I would go about learning where my funds came from?
If I want to add funds to the account using American Express, how do I do that?
I just noticed my transfer was declined and I don't know why. Can you help me?
What do you require for identity verification?
Can I change from AUD to GBP?
Did you deactivate my card it's not working anymore
Why am I being charged extra when I withdrew money?
How long will a transaction to a friend take?
What are the disposable cards restrictions?
Why hasn't my cash been deposited yet?