Instruct: Classify the online banking query into its corresponding intents.
Query: Where is the top-up verification code sent?
Do i need to verify my top up?
I need a transaction reversed from my account.
What ATMs can I use my card at?
I'm waiting on a top-up, its still pending
I am still waiting on my bank transfer
Why is verification for my identity needed?
Can you tell me how to locate my PIN?
I just looked at my app and it seems I was charged extra, why is that?
Are you okay with exchanges to EUR?
I forgot what my pin number is and now am blocked can you help me get in?
A refund for a recent return has not arrived on my card.
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
Will be Apple Watch be able to let me top up?
I am having issues using contactless payments, could my card be damaged?
I made a mistake of transferring, can I cancel my previous transfer?
Can you explain your exchange rates basis?
Do you charge extra for exchanging currencies?
Someone has stolen my phone, what should I do?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
Does the app allow for exchanges between currencies?
I have a charge for something I didn't buy.
Do the disposable cards have a transaction limit?
I am here to change my adress.
I think my card payment was cancelled. What happened?
The other bank confirmed a transfer I made, but this account is not reflecting it yet.