Instruct: Classify the online banking query into its corresponding intents.
Query: Why was there a fee with my cash withdrawal?
What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.
Where is my new card if I haven't received it yet?
I sent a payment but it isn't showing up in the app
If I need to cash foreign transfers, how does that work?
Can I add a card that I just found (again) to the app?
What are the steps for depositing cash into my account?
Weird Direct Debit payment
The card can be used at which ATMs?
My top-up was declined
Do I get a discount if I exchange currencies a lot?
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.
How do I know which payments I make will have additional fees? Where can I find this information online?
I have been waiting over a week. Is the card still coming?
How come my refund hasn't appeared on my statement?
how long does delivery take?
Why was I unable to complete my transfer?
My payment was put back, I think.
How can I information on my limit for top-ups?
I don't think that my top-up worked.
I have yet to receive the cash I added to my account this morning.
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
can i get a virtual card
How do I request a disposable virtual card?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
Is there an auto top up option?