Instruct: Classify the given online banking query into its corresponding intent.
Query: Everything was stolen from me.  I can't use the app.  Please advise.
I lost my phone! Will my card still work?
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
I have lost my card! What is my next step?
I am still waiting for a refund
Did I not get my refund? I don't see it.
I want to deposit funds, what payments are accepted?
The top up failed
my transfer isn't there
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
want a new card what are the fees
Why have my top ups been canceled?
Show me how can my friends top up my account.
I'm interested in using fiat currencies, which do you support?
May I get an account for my daughter?
I have a trip coming up and want to add money automatically.
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.
How do I terminate my account.
Can I use as many top-ups as I want?
Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!
No refund showing in my statement.
How do I get my card PIN?
How do I find out how or where this transaction on my account came from?
I would like to terminate my account.
Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.
I saw that my transfer was declined.