Instruct: Classify the given online banking query into its corresponding intent.
Query: I was charged an extra dollar on my account and would like to know the reason.
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
Is it free to transfer money or is there a fee?
What are the steps for the identity checks?
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account.  Is this possible?
can I have multiple currencies?
I must quickly transfer something from China, and I need to know how long it will take.
What can I do if I lost my card?
Can I deposit money using Apple Pay?
I attempted to get money in cash but it was refused!
Why can't I top up by cheque?
How can I go about getting a refund?
How much transactions do I get with a disposable card?
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?
If I am running low on credit can I auto top up?
Do I get charged if I top up with my European bank card?
I don't think I was supposed to be charged so much.
After I make a payment, how long will it be before it transitions from "pending" to complete?
how do i find top up for cash deposit
Are transfers not free? I didn't know I would be charged for transfers.
I was declined when trying to withdrawal cash!
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
I couldn't transfer to an account.
I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.
There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?