Instruct: Classify the online banking query into its corresponding intent.
Query: I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.
How do I request a refund?
Please tell me how to verify my top up card.
Which countries does your service work in?
I am upset with your service.  Please delete my account.
Is it possible to get a physical card?
Shouldn't my new card be here by now?
How do I reset my password?
My account was charged a debit payment I don't recognize.
I'm still waiting for my new card.
How do I know if i need a disposable card?
Can I get my friends to add money to my account?
Why can't I withdraw cash?
Will I get a visa or Mastercard?
How can I tell if someone else is using my card?
Where do my funds originate from?
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
I don't see me 'top up' in my wallet
I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?
How long does it take for a transfer to reach my account?
Why is the pending status on my cash withdrawal taking so long?
How limited is a virtual card?
I've already sent the money out and still have not received money in my account.
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
How do I link an existing card?
I deposited money but my balance hasn't been updated yet.