Instruct: Classify the given online banking query into its corresponding intents.
Query: What does the decline message mean
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
How come I didn't get a virtual card yet?
Where do you mail physical cards?
What fees are charged for a physical card?
My payment was put back, I think.
What is the process for transferring money into my account?
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
When exchanging, how much are the rates?
I need to transfer something to China. It is urgent. How many days will it take to get there?
When will the money from a transfer be made available on my account?
How can I dispute a debit transaction?
What is with the need to have all my ID information?
How do I know when my card will expire?
Where can I find top up by cash deposit?
How can I find out why my transfer didn't go through?
How much is the limit for top-ups?
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
Do I need to do something to get a new card once it expires?
I need to know this, where do my funds come from?
I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?
Can I setup top ups in advance?
For what reason is my transfer still pending now?
How can my friends top up my account?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?