Instruct: Classify the given online banking query into its corresponding intent.
Query: What is this extra fee?
I payed with the card and there was an extra fee?
The amount of cash i have received is not correct.
i didnt do this charge
i have tried everything to complete a transfer but can't, what should i do next
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.
Are there any discounts in exchanging currencies frequently?
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
I just sent money but the person I sent it to doesn't see it. What happened?
I thought I lost my card but I found it today, so I would like to reactivate it.
Will I get extra charges?
Explain the activation method for this card
There is a Direct Debit that looks suspicious.
why did i get declined transfer
Explain top-up cancellation
Why has my top up failed?
do i need to wait for my card before i get pin
Where in the app do I link a new card?
I can't use top up on Google Pay.
If I need to make an exchange from USD to GBP, how can I do so in the app?
My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
Is my account accessible even though my verification of my identity has not passed yet?
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?
i am under 18 and i am trying to verify my id. why wont it work?
What should I do if I can't prove my identity.