Instruct: Classify the online banking query into its corresponding intent.
Query: Someone stole my phone, what is my next step?
I lost my phone and need help so someone doesn't access my account.
My payment has an incorrect exchange rate.
When will my refund come through
When I got cash I believe that the exchange rate was wrong
What is the source of the money in my account?
Will you be able to exchange to EUR?
In my app, a direct debit payment that I didn't do shows up.
How long does it take to get a refund on something I bought?
I don't have the means to prove my identity.
I want to reactivate my card, I found it after thinking it was lost.
How long is the transfer?
There is a single payment on my card which shows as pending.
With my new card, how may I activate it?
Why was I charged a fee for withdrawing money off my card?
What do I do if my card is about to expire?
What's the deal with verifying the top-up?
Help!  The app has an ATM withdrawl that I didn't make.
I am very dissatisfied with the services that you are providing.  I want to cancel my account.
Where do I order additional cards?
How can I find out about an extra fee on my statement?
What is the max amount of disposable cards I'm allowed.
Why is the top-up I made still pending.
Where do I find a virtual card?
How do I find out where my funds came from?
I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?