Instruct: Classify the given online banking query into its corresponding intents.
Query: exchanging currencies costs what?
Does it cost extra to exchange foreign currencies?
Is there a limit on how many times I can use a disposable card?
I need a list of currencies you accept for exchange.
I need my card activated.
I need to order a new card, can you please direct me to the virtual cards?
My exchange rate isn't correct.
I am unable to prove my identity
What are eligible holding and exchange currencies?
Why can't I withdraw money?
I think I was charged a different exchange rate than what was posted at the time.
A transaction I did to my friend hasn't arrived yet, why?
my cash withdrawal is pending, why?
I think someone has hacked my card!
I was given the wrong amount of cash
Why can't my transfer complete?
When will my transfer move out of pending stage?
I hope to get a Visa card
I was expecting my new card by now.
What documentation do you accept for the identity check?
My identity can't be verified.
Why is the exchange rate on my card payment different than I expected?
Can the exchange rate change while I am in the process of making a withdrawal?
This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.
Is it possible to purchase more physical cards with my account?
I entered the pin incorrectly too many times and now it is blocked. Can you help?