Instruct: Classify the online banking query into its corresponding intent.
Query: My top up was denied
My top-up failed to go through.
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?
I did a transfer and I was charged a fee that shouldn't be there!
What are the steps for identity checks?
I'm having difficulties changing AUD for GBP. How do I do this?
I want to use auto top-up. Is there a limit?
Unsure how to provide my identity.
Can you tell me what currencies I can use to add money?
Hi, I tried to withdraw some money from an ATM and the machine was broken.  It says that the transaction is still in progress.  Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.
How do I know when my card will expire?
Why hasn't my money transfer shown up yet?
What kind of cards an currency do you support?
i need a refund from you because the merchant is refusing, can you do that?
How can I look at where my available cash is coming from?
I am having trouble with the app recognizing me.
Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!
What are the benefits of a disposable card?
How can my account have money transferred into it?
What do I do with my "decline" message on a transfer?
Will my pin number be sent with my card?
How do I change to AUD from GBP?
How can i get new card?