Instruct: Classify the online banking query into its corresponding intents.
Query: My PIN tries have run out. Now what?
My PIN has been blocked.
How do I active this card?
What cards do you offer?
Is there a tracking number for the card?
How do I fill out the identity check?
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
What do I do when a charge has been made that I did not make?
How do I go about transferring money into my bank account?
withdrawal pending meaning?
Why doesn't it work when I use American Express to try to add money to my account?
Am I able to use my American Express to add money to my account balance?
My card has been stolen. I reported it with the police, but I need to report it with you as well.
Can I get an actual card
can other people use the app to add money to my account
I don't understand why I'm being charged for using my card.
My cash transaction isn't showing on my account
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
Will I be charged any fee for receiving money?
Which documents do I need for this identity check?
Will there be extra charges regarding to adding money into my international card?
I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?
What is needed for the identity verification?
My account shows a direct debit charge that I have never seen before