Instruct: Given an online banking query, find the corresponding intents.
Query: I'm interested in learning more about product refunds.
What's your refund policy if I bought an item from you?
Hello, I went ahead and checked my account details to be sure, and they are definitely correct.  I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.
why verify the top up? it doesnt make sense
Why is there an extra pound charge that is pending?
What is my money worth in other countries?
How do I find the PIN?
I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.
Are there restrictions on new cards in China?
My payment has an incorrect exchange rate.
Is it possible to transfer money to my credit card?
How much more do you charge for currency exchange?
I am just waiting on the completion of the transaction.
Is there a limit for the amount I can top up?
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?
My PIN tries have run out. Now what?
Why is it taking so long for my money to appear in my account? I have been waiting a week!
Are you able to guide me to my card's location?
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
I have yet to receive the cash I added to my account this morning.
Show me the amount of transactions I can do with a disposable card.
My PIN seems to be blocked, help me access it?
extra fees on a cash withdrawal, not cool.
Why has my card declined