Instruct: Given an online banking query, find the corresponding intents.
Query: Is there a reason I was charged an extra fee for using the ATM?
I was charged a fee for withdrawing cash.
which identity details are required
I topped-up my account, but I don't think it went through.
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
Why hasn't my card payment cleared yet?
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?
I need assistance with activating my new card.
I would like to change my name after marriage.
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.
Can I have my money refunded for an item
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?
How many countries do you work in?
While abroad I got cash, and a wrong exchange rate was applied.
I have been charged twice on my statement.
I have no more money in my account.  Is there a way to do a bank transfer to put money into my account?
How do I track the card you sent me?
How do i change my identity?
The ATM stole my card!
I have a cash withdrawal on my statement that I am unsure of.
I made a transaction to the wrong account!
There's an error with the rate that is charged.
The exchange rate for my cash withdrawal was incorrect
What do I need to do for the card activation?
Do the disposable cards have restrictions?
Is USD free to top up with a US card?