Instruct: Classify the online banking query into its corresponding intents.
Query: Can I have my money refunded for an item
I want to know about your refund policy.
Why did I get charged a fee for my transfer?
How quickly can I transfer something to China?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
What are the age limits for your service?
where is the code for verifying the top up card?
How do I use the disposable cards?
What do I need to do to transfer money with my credit card?
What to do if my card has been used without my permission?
The app is showing mt withdrawals that aren't  mine.
Where do I find my code to verify my top-up card?
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
I'm interested in getting a card. How does one go about doing that?
I lost my passcode.
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.
Which currencies are allowed?
My purchases from this morning are showing up as payment pending. Can you tell me why?
I need my virtual card
Can I pick a new PIN?
ATM only gave me $20 instead of $100
What is the fee for a foreign currency exchange?
I don't think my transfer wen through. Why?