Instruct: Classify the given online banking query into its corresponding intent.
Query: what is the time frame for transfers
I have a transfer from the US, How long is the wait?
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative
I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?
What's the maximum amount I can top up my card with please?
Are purchases returnable for full refund?
Where can I find the exchange rate for my transfer?
Do you have the best exchange rate?
There is an extra $1 charge on my statement, why is that?
Can I have my money refunded for an item
Can I hold more than one currency?
Why is there an additional fee showing on the statement I received?
What locations can I get money from?
I'd like to have it delivered on Saturday.  Is that possible?
Verifying top-up cards necessary?
how much to get my card in 2 days?
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.
I would like my money back for an item I purchased
Can I add money to my account with cash?
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
It says pending status for my payment. Why?
The amount of cash I selected to withdraw is different than what I received.
I deposited some cash but it hasn't shown up in my account yet, what's going on?
How is my PIN sent?
It looks like someone besides me ordered something with my card, what should I do?
Why am I unable verify my id?