Instruct: Classify the online banking query into its corresponding intent.
Query: Can I get a full list of instructions for identity checks?
What are the steps of verifying an identity?
It's been a week since you sent my card and I still don't have it.
Help me activate my new card.
What's the process of changing from GBP to AUD?
Why am I being charged for the same thing twice?
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?
Can you tell me why my card keeps getting declined every time I try to use it?
Can you tell me where to find my top-up verification code?
I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.
Looks like my top up failed.
This exchange rate on my purchase is wrong.
can I link a card of yours I already have?
Why do you need my name and ID
Where can I have a new bank card sent to China?
What can I do if my passcode won't work?
Can I use American Express?
Where are my funds? I topped off my car but it didn't seem to complete.
What if I type in the wrong PIN too many times?
Tell me how to verify a top up.
can you top up your account automatically
Could I get tracking on the card?
Does my top up and apple pay work together?
Why am I being charged extra when I withdrew money?
I would like to change the the PIN on my card.
what is the status of my refund