Instruct: Classify the online banking query into its corresponding intents.
Query: from where are coming your exchange rates?
I'd like to know what the foreign exchange rate will be.
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
Can I use American Express?
Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.
What happens when I money transaction doesn't show up on the receiving side?
Please explain the fee on a transfer I made.
When I was traveling abroad, the exchange rate was applied wrong.
Please help, the atm swallowed my card, what do I do?
When will my transfer process?
The app can't verify my information for identity proofing purposes.
Help my prove my identity.
Problem with my top up going through
Why is my refund missing in my statement?
My statement shows different transaction times.
I withdrew cash and I think the exchange rate is wrong.
What should I do once my card expires?
Explain the extra ATM fees.
What are the restrictions on auto top-up?
Can I transfer money to my account with the app?
What's the youngest I can be to open an account?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
I want to do a swift transfer
I am still waiting on my bank transfer
I want to end my account
Why hasn't the transaction I did arrive yet?