Instruct: Classify the online banking query into its corresponding intent.
Query: I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.

I put the wrong pin too many times and now it is blocked. Can you help me unblock it?
Can this convert money?
Help me please, I need to top up cash.
An ATM machine didn't return my card.
How many disposable virtual cards can you have?
I think there is a mistake.  I am being charged twice.
After I transferred money the balance remained the same.
Where is my recent refund in the my statement?
Is there a fee for sending out more cards?
tell me how to get a refund for something I bought.
I topped up but it isn't in my account
Where can I find out where my funds came from?
My PIN has been blocked.
You charged me more than once for the same transaction!
How do I go forth on transferring a sum of money from one account to another?
Can I already use my account although the identity verification has not passed yet?
Why did I only receive this much currency?
How do a reverse a duplicated charge?
I would like a disposable virtual card, could I get one?
I was charged multiple times for one transaction.
I want this fee reversed from my account.
My PIN isn't working.
I forgot the passcode on my app.
I couldn't transfer money to a beneficiery