Instruct: Given an online banking query, find the corresponding intents.
Query: Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
The exchange rate was different when I got cash
Have you sent out my card yet?
Can you please tell me why my transfer failed?
Help me verify my identity.
How long will it take for my payment to go through?
My payment has been declined several times.  Can you help me?
Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.
How is the exchange rate calculated?
What do I do if I have been charged twice?
I would like to know how my friend would be able to send me money
Help, I was charged twice!
I'd prefer a Mastercard.
Why was my exchange rate a different amount than usual?
Can you show me how to verify the top-up card?
How do I top up my account using transfer?
What are your supported countries?
I went to look at my top-up and it was canceled, can you tell me why this happend?
what is source of my money
How do I replace my card before it expires next month?
The app is showing a direct debit transaction that I did not perform
why was a transfer declined
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.
I'd like to open an account for my children. How can I do that?
what is a virtual and how do i get one
How do I get my money back for something I bought?