Instruct: Classify the given online banking query into its corresponding intent.
Query: It seems like a transfer is pending.
Tell me why my transfer is pending.
My top-up didn't go through
Do I need to pay extra for exchanging currencies?
If I don't have much money in the account can I auto top-up?
Why is it taking so long for my money to appear in my account? I have been waiting a week!
I used my card to top up, but now I don't see the money in my account.
I think that somebody is utilizing my card without my authorization!
Is it free to transfer money or is there a fee?
how is it possible to add another card to account
I didn't get all the cash I asked for
$20 came out instead of $100
My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?
I tried topping up my account but it failed, can you help me?
Disaster, I've totally forgotten my passcode, can you help me?
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?
I think a payment I made with a card was cancelled.
I would like a card please.
Fix my top up
What do I do if I lost my phone?
How can i make my card active?
The money has not yet been placed in recipients account.
Can I be charged for exchanging foreign currency?
Why is my beneficiary being denies?
I wasn't charged the correct exchange rate for an item I purchased.
Can you give me a virtual card?