Instruct: Given an online banking query, find the corresponding intent.
Query: Why is there a fee added to my statement?
Why is there an extra fee on my statement?
I have received my American express in apple play, looks like top up has an issue, please help?
Are cards available in the EU?
After I got my cash, I found out my exchange rate was wrong.
why top up is not working even if I got my American Express in Apple Bay?
Help!  I forgot my password.
I have exceeded all my PIN tries
How can I change my PIN even though I'm out of the country in Austria at the moment?
For what reason must I authenticate the top up?
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?
Do you let me choose between Visa and Mastercard?
I haven't received my cash yet.
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
I received a refund, however I cannot see it in my account
how long are my top ups pending
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?
I was declined when trying to withdrawal cash!
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
My money disappeared right when I tried to top up
Do yo charge a fee for exchanging foreign currencies?
I need to have an item refunded.
What is your maximum top up limit per day?
The purchase I made is still pending.
I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?