Instruct: Classify the given online banking query into its corresponding intent.
Query: I purchased an item and the exchange rate was wrong
I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?
I lost my phone and need help so someone doesn't access my account.
While abroad I got cash, and a wrong exchange rate was applied.
My card payment might have been reverted.
I want to get rid of the account, and delete personal information .
I was charged multiple times at the same location at the same time
I just topped up, and the app denied it.
What is this extra fee on my statement.
I punched in the wrong pin too many times and I'm locked out.
What am I going to need in order to activate my card?
I'm still waiting for my new card.
I could not access my money at the ATM
How can I sign up for a virtual card?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
I enetered the wrong information, I need my account unblocked How do I do that?
What steps do I need to do to delete my account?
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
How long does it take in Europe to do a transfer?
Where do I go to terminate my account?
I forgot the code I need to get into the app.
What currency is supported for exchanges and holding?
Why hasn't my transaction been completed?
Is there a reason for my top up to be cancelled?
how long are my top ups pending
What are the fees for using a European bank card?