Instruct: Classify the online banking query into its corresponding intent.
Query: How do I use my card to top up?
I tried to get gas but my money was gone!
You did not give me the correct exchange rate for an item that I bought.
What documents do I need to get together to verify my identity?
I've been to several different countries, can I exchange the cash with a discount for a large transaction?
Help me cancel a transfer.
Can I use a disposable virtual card for any purchase?
What exchange rate is it?
For some reason I forgot the passcode I have.
Can you tell me the countries you operate in?
My money hasn't been deposited yet. When will it be?
I need to set up an account for my daughter, how would I do that?
What's the reason for needing to verify my identity?
My contactless is non-functional.
What steps do I need to take for the identity checking process?
Where do I pay with my card?
There's a cash withdrawal I didn't make
When will I receive my card?
Where's the button to top up with a cheque?
I'm waiting for a transfer from the US, how much longer?
Can I select my card scheme or do you choose it for me?
Why is my check still not showing up on my account? It's been a week already
My transaction is on the wrong account.
I already made a transfer and want to cancel it, how do I do that?
There was an extra fee when I paid with my card, why was i charged this extra fee?
I need a refund. This is not what i wanted.