Instruct: Classify the online banking query into its corresponding intents.
Query: This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?
What is the estimated time on an urgent transfer from China?
How can I exchange USD and GBP in the app?
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!
I can't make purchases with my virtual card.
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
Can I pay for my gas using my Apple watch?
Why hasn't my refund appeared on my statement?
How quickly can you get me my card?
My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue
A false direct debit payment is showing in my app
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
I want to link my new card. Can you help?
Help me close my account.
I should have a refund in my statement but I can't see it
Why can't I use this beneficiary?
My card hasn't arrived yet. What do I do?
I logged in wrong and am blocked, how do I log in?
can you top up your account automatically
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?
I would like to top up via credit card, which credit cards do you support?
A direct debit payment I didn't do shows in my app
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?
Please give me both Visa and MasterCard, is it possible?
I'd like to get a Visa card, please.