Instruct: Classify the given online banking query into its corresponding intent.
Query: My statement indicates I made a payment to an unfamiliar merchant.
Why is there a payment I didn't do?
wheres my pin
Why was my top up cancelled?
My identity wasn't verified
Tell me where I can find the auto top up feature and a little bit about it please.
I thought you guys offered free transfers. Why was I charged?
Recipient has not received the money
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Tell me about the card PIN?
My card hasn't been working when I try to use it.
I would like to link my card to my account.
Using international ATMs messes up the exchange rate.
how do the cards work?
I need to cancel a transaction immediately.
i need a refund from you because the merchant is refusing, can you do that?
Why do transfers get declined?
I noticed additional charges when transferring?
I did a transfer to my account, but it hasn't shown up
Is there an age limit for opening an account?
Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.
What is needed for my daughter to open an account?
What kind of security protects my money?
I do not have the information to verify my identify.
When can I expect money to be transferred to my account?
Please tell me how to verify my top up card.