Instruct: Classify the online banking query into its corresponding intent.
Query: Do I need to do something to get a new card once it expires?
My card is almost expired.  How fast will I get a new one and what is the cost?
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
I've been waiting for a top up to come through for over an hour and I need the funds now.
My card never arrived.
Can you tell me why my top-up was canceled?
Can I cancel a transfer I made
There is a direct debit charge that I don't recognize, what can I do?
Tell me why I need top-up to be verified?
I made a card payment, but it has been declined?
Someone made a mistake on my money transfer because I was charged extra fees.
Why was my transaction charged an extra fee when paying with my card?
Do I need to go to a physical bank to change my PIN?
Will money be added automatically when necessary?
Tell me how to top up my account using bank transfer.
Is there an extra fee to exchange currencies?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
Why is your exchange rate different on different days?
When will my transfer move out of pending stage?
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.
on my statement there is a payment that I don't recognise
Why do I need to verify my account?
I want to change my account details.
Can I update my details?
i'm not satisfied with the services and no longer want to be a customer
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?