Instruct: Classify the online banking query into its corresponding intents.
Query: How do you determine exchange rates?
What's the process for exchanges?
I have the funds, why can I not use my top-up?
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
The exchange rate for the money I took out in a foreign country is wrong.
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
What does it mean when it says I have a payment pending?
what's my top-up verification code?
When will my transfer post to my account?
Why is it required to verify my identity?
how do i see what i transferred
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
I didn't mean to do the transfer, is there any way to cancel it?
I need to renew a card that's about to expire
Do you charge if I use a European bank card for top up?
Can you please tell me how long it takes for the transfer to be available.
What are the reasons to be charged a fee on card payments?
The cash abroad exchange rate is applied wrong.
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
I would like to delete my account now, please.
Will a beneficiary not accept a transfer?
I believe that someone is using my card without my knowledge!
I have used all my PIN tries, what now?
I think the exchange rate on my card payment is incorrect.
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
Am I able to get both a Visa and MasterCard from you?