Instruct: Given an online banking query, find the corresponding intents.
Query: I cannot find my refund on my statement.
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
I have been waiting for my card payment to be moved from pending status for an unusually long time.  What is going on here and do you have an idea of when I can expect it to go through?
Is it possible to exchange currencies?
How are the exchange rates for transfers calculated?
I'm not able to verify my identity.
I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
Please tell me how I verify my identity.
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?
How do I terminate my account.
I don't understand why I'm being charged for using my card.
I CAN NOT FIND THE TOP-UP VERIFICATION CODE.
i can not see my top up
How can i get new card?
How do I get a card in the EU?
What went wrong when I tried to do my transfer?
Do I have to use bank approved ATM's
In the App I see a payment that is not mine.
I have been charged for one thing two times.
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
I can't add any more money.
I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
Not living in same place, need to change details
How do I validate my identity.
How does someone else top up my account
How can I trade currencies with this app?