Instruct: Classify the given online banking query into its corresponding intents.
Query: i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
The exchange rate was wrong?
My card is going to expire, what do I do?
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.
How can I get another card?
Do top-up limits exist?
my virtual card has not came yet!
Is there a limit to the top-ups someone can do?
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
there is a debit i dont recognize
Why was my transfer charged a fee?
What is the charge for paying with my card?
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
Why was a payment cancelled on my account?
I need to make a transfer but it keeps getting declined I need Help!
Why haven't I received a refund yet?
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
I am travelling and I was wondering what your exchange rates are
My top up has failed
Where are you cards supported?
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
My phone was stolen yesterday, can you help me with this?
What is the closest ATM?
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.