Instruct: Classify the given online banking query into its corresponding intent.
Query: How do I make a currency exchange?
How can I exchange currencies in the app?
Why is it important to verify my identity?
I think the exchange rate for the cash I withdrew was wrong.
Will I be charged a fee for topping up using a European card?
My card didn't work at the ATM in Notting Hill.  Is my card working?
Why is there a charge for $1 on my account?
I still haven't received my card after two weeks, is it lost?
I'm not sure where this charge came from.
I would like to cancel my purchase.
There are strange transactions on my account.  What should I do if I think someone stole my details?
What are the reasons for a declined transfer?
How do you top up with a cheque?
Will a beneficiary not accept a transfer?
Why didn't the money I transferred into my account get added to my balance?
My card was refused
My transfer failed
what is going on with my cash withdrawal? the exchange rate is wrong
There is a payment that I was charged two times for.
I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?
is there a way to change name?
What do I do if I can't access the app?
I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?
I made a cash deposit, but it hasn't shown up in my balance yet.
Can I use google pay to top up?
The app doesn't believe that I am myself