Instruct: Classify the given online banking query into its corresponding intent.
Query: Why did I get charged a fee for my card payment?
You advertise no fee when paying with a card then my statement shows a fee.
Help me.  The passcode doesn't work.
My payment has been declined several times.  Can you help me?
Is EUR one of the currencies you deal with?
Could you tell me why my cash withdrawal was declined?
I have a payment that is still pending
I made a cash deposit going to my account but it is not there
Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.
Is there such thing as top up by cheque?
Can I exchange from USD to GBP?
You applied the wrong exchange rate while I was traveling outside the country.
I have a cash withdrawal on my statement that I am unsure of.
Where can I find the verification code for the card top-up?
Delete my account please. Now!
What currency is acceptable for a top up?
Okay, I found my card, can I put it back in the app?
Why have I been charged more than once for the same transaction?
Hi! What documents can I use to verify my identity?
What businesses accept this card?
Why is my top-up showing as cancelled?
Can you tell me how to locate my PIN?
I just received my card and I'd like to activate it.
What is your opinion on the exchange rate?
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
Are there any discounts for frequent currency exchanges?