Instruct: Given an online banking query, find the corresponding intents.
Query: Do I need to order a new card if mine is expiring?
My card is about to expire. Do I have to go to a branch to order a new card?
I may need to exchange my USD for GBP, can your app do that?
Can I use google pay to top up?
I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.
How can I get a refund for a purchase?
what documentation do I need for the identity check?
How often am I able to top-up?
How can you assist on verifying my identity?
Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
I got this stupid fee after taking cash out, why?
How long do I have  to wait for my transaction to be completed?
Where's the money from my transfer from Europe?
I seem to have lost my card.
Can I use my account before the identity verification is complete?
I have a payment in my statement that is off
Can my friend send me money if it is not in US dollars?
My card was charged more than expected.
When do i get charged a fee for using the card?
What caused my top-up to be returned?
Is there a charge for receiving money?
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
Why is my identity not verified?
What do I do if I lost my phone?
Can I specify a day for my card to be delivered?