Instruct: Given an online banking query, find the corresponding intent.
Query: What is the cost of a transfer?
Are you aware of any charges for receiving money?
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
Explain top-up cancellation
What's the best way to use a cheque to top up?
Can I use my account even though the identity verification has not passed yet?
The rate applied to my purchase in a foreign currency was wrong.
How can I get a refund for an item I purchased but has not yet arrived?
What is my identification used for?
Is there a reason for my top up to be cancelled?
How long will it take to transfer from europe?
I don't think I made this transaction on my statement
How long will it take for my cash withdrawal to stop pending
Some cash was withdrawn in the app, but I did not do it.
I sent money to someone but they haven't gotten it yet
Can I put my old card back in the app?
Changed details is essential, what steps do I take to do so?
Do you charge for sending more cards?
How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
I an not sure but it looks as if a card payment I made was cancelled.
I don't recognize what this payment on my statement would be for.
Does it matter which card I use
I may need to exchange my USD for GBP, can your app do that?
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
What is the process to change my PIN?
Contactless payments need to be enabled for my card.