Instruct: Classify the given online banking query into its corresponding intent.
Query: I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
If I want a friend to top off my account, can they?
Why have I not yet received my virtual card?
Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.
What was the cause for my card to be declined?
There is a payment that i made that i noticed has not gone thru yet. Can i ask why?
I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?
What kind of fee is there to top-up my account?
Is there any reason why my card didn't work when I tried to top up?
The top-up verification code is not visible.
I just made an order and noticed an extra fee. Why have you charged me this without informing me?
I believe my top up did not work.
Its been several days and my cash withdrawal is still pending. Why?
Why was I charged when taking out money?
Could you tell me why my top up isn't showing in my wallet?
Why am I being charged a hidden fee?
can I have multiple currencies?
My card payment is being declined and I've tried several times.
Help me order my card.
do i need to wait for my card before i get pin
Help, your app is showing a larger WD than I actually did earlier at an ATM.
Why does it cost more to pay with my card?
I think someone else is using my card.
My contactless is non-functional.
My salary is in GBP, do I need to exchange it before putting it into my account?