Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
I transferred some money but it hasn't arrived yet
can i transfer money i the app
I took out some cash from the ATM but it is still showing the transaction is pending.
Tell me how to change my details.
I have a missing refund
I might be paranoid, but someone may be using my card.
How do I go forth with bank transfers for top up accounts?
Needed gas, been delayed for half an hour.Please fix it!
Why wasn't my contactless accepted at the metro?
I must change my address.
A percentage fee was charged to my withdrawal.
Can I convert currency with the app?
Does it cost to top up my card?
Why can't I make multiple payments with my virtual card?
There is a fee for a transfer, please explain that to me.
What documents do I need to validate my identity?
I need to renew a card that's about to expire
Is topping up unlimited?
I was overcharged a pound.
I think you reverted my top up.
Two days ago I did a transfer to another account within the country.  It doesn't appear the transfer went through.  I have verified the account number several times.  Could you please check on this for me?
Someone has taken my phone from my hotel room!
Why can't I transfer money to a beneficiery?
Do I get a card to keep in my wallet?