Instruct: Classify the given online banking query into its corresponding intent.
Query: My credit card was declined for top-up. Can you see if there is enough funds in my account?
I'm confused as to why my top-up did not go through.
Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.
Why did the funds for one of my purchase come back to my account?
Why was I charged an extra pound?
When will I have access to my pin number?
I recently purchased something, and the exchange rate was wrong.
The contactless payments are not working.
My refund isn't showing up
I do not understand what this particular direct debit is ?
Do I need to order a new card before it expires?
I would like to use cash to make a top-up?
How do I set my physical card PIN?
If I order a card when does it arrive?
How can people transfer money to me?
I dont have a pin
Why didn't my payment process
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
Can I get a new card in China?
I moved and need to change my address.
Was my transaction reverted with my card?
How can I change USD to GBP?
The passcode isn't working for me.
I am just waiting on the completion of the transaction.
I am unable to get cash from the ATM