Instruct: Classify the given online banking query into its corresponding intent.
Query: Recipient has not received the money
I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?
can i use my app to get a virtual card
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
How long will it take for my cash withdrawal to stop pending
Can you change the rate for the item I bought in a different currency as it is wrong?
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
Why hasn't payment gone through yet?
Will you accept my salary if it's in another currency?
How come my transfer got declined
There is a payment with my card which i definitely did not do.
Which documents do I need for this identity check?
How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay
If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.
Unusual direct deposit
Please tell me why I would have to pay a fee for a recent payment. Thanks.
I'm still waiting on my identity verification.
While getting cash, I was charged a fee.
A withdrawal is showing that I don't recognize
What are your exchange rates calculated from?
The exchange rate for case abroad is applied wrong.
How do I authenticate my top-up?
I entered the wrong pin too many times and now I think it's blocked. What do I do?
Do you accept cheques for top ups?
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou