Instruct: Classify the online banking query into its corresponding intent.
Query: I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?
My payment is taking a long time to go through.
Why didn't this transfer work?
Why is there an extra pound charge that is pending?
I would like to know what your exchange rates are.
Can my 8 year old grandson open an account at the bank?
Will I be charged for topping up my account using a bank transfer?
I recently bought an item using my card and I was charged an extra fee why is this?
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
Is it possible to get a card when i'm not in the UK?
Can you tell me why the transfer isn't showing up on my account?
I'm not sure why my card didn't work
There's a cash withdrawal I am certain I did not make
What is the procedure for activating this card?
I need to terminate my account.
Is it possible to obtain both a Visa and a Mastercard from you?
How can I get my money back for a payment i didnt make
I couldn't transfer money to a beneficiery
My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
I could not get the top-up to go through
Am I the only one who can top-up my account?
The exchange rate was messed up from the ATM
What locations can I get money from?
There was an extra fee when I was at the ATM.  Why?
My salary is in GBP - what should I do?