Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
How long will my top-up be pending?
Why was I charged extra on my last UK pound to Russian ruble exchange?
Why hasn't my friend's transaction arrive yet?
Do you charge extra for exchanging currencies?
Could I get tracking on the card?
Why are top-ups being verified?
My card is expiring, how do I get a new one?
Why hasn't my transaction been completed?
I did not receive the correct amount of cash.
I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?
With my credit card i would like to transfer money.
Where do I need to go to change my PIN?
Why can I not get cash from the ATM?
My throwaway virtual card won't work
I received my new card.  Where is it in the app?
Where's my top up code?
How would I use a disposable card?
I wish to remove my account.
My transaction has not been received. When are you going to process it?
Where do I find our how to get a physical card?
How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.
I purchased something abroad and the incorrect exchange rate was applied.
How much longer is it going to take to get my new card?
I believe my card has been compromised as there are funds showing that I did not receive.
How do you calculate exchange rates?