Instruct: Classify the online banking query into its corresponding intent.
Query: I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
I visited the ATM but got less money than what I requested. Why?
My top-up seems to be pending for a long time?
Why is it showing that my account has been charged a dollar that is showing as pending?
My identity can't be verified.
If my card is going to expire this month, do I need to order a new one?
Is the 1 pound charge going to be reimbursed on my card?
When I add money to my international card do you charge a fee to do so?
Is there a charge for transfers?
What should I do?  I topped off but the app reversed  it.
Can I change or hold different currency?
I topped up last night but don't have any funds, why not?
Tell me why my transfer was declined.
My ATM withdrawal was cancelled
How long does it take for a transfer to reach my account?
Is there a longer processing time for international bank transfers?
I haven't received my card yet, how long does it normally take?
Am I able to track a card that has already been sent?
Can I specify a day for my card to be delivered?
The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?
The exchange rate was wrong in the foreign country I got cash in.
Are you Visa or Mastercard?
There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.
What is wrong with my top-up?
Should my top-up be completed by now?
I don't have my cell phone with me so I cannot access the system to complete the transaction.