Instruct: Classify the given online banking query into its corresponding intents.
Query: Is verifying my identify important?
Why do you need to know so much about me for my account?
can i get a physical card online
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
I can't seem to figure out why my transfers are getting declined.
Is it possible to get one of your cards in the European Union?
Why won't my top up work
Where am I able to get my PIN unblocked?
I need to know where my funds come from.
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
I'm not happy with the services I'm getting with this company. Can you please delete my account?
I did a transfer.  What is the extra fee?
I need more than one disposable card
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
How long does it take for money to transfer as my balance hasn't been updated
why did i only get 20.00
Recipient has not received the money
I would like to use one of my cards for a family member. Is that allowed?
How long does it take for a new purchase to stop being considered pending?
I tried to make a transfer and it failed.
Can I purchase with cash or cheque?
Why is it saying my card payment is declined when I made it?
I urgently need to transfer something from China. How long can I expect it to take?
To deliver to the US, how long will it take?
What is the system for determining the exchange rate?