Instruct: Classify the online banking query into its corresponding intent.
Query: Why is the exchange rate on my card wrong?
I bought something in another country but the exchange rate is wrong
Did a card payment that I made get cancelled?
how long are my top ups pending
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
I've been charged an extra £1 and I don't know why
Why am I seeing a transfer fee on my bank statement?
I seem to be unable to make any transactions.
I cannot see a refund in my account
Is there a reason to why I was charged twice for a transaction?
Why did the transfer fail when I attempted to do it earlier?
Where do I go for a refund?
Where's my virtual card
My address needs to be changed.
When will my money be in my account?
I would like to get additional physical cards at this time
where exactly does money come from
How will I know where my funds are coming from?
How long will it take to get to the US?
When I was transferring money I was charged extra why?
Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account
where do i find out about exchange fees
The amount of cash I received did not match the amount I requested
I didn't make a payment that shows in my app.
I want to transfer money with my credit card.
What is the function of the identity check