Instruct: Classify the given online banking query into its corresponding intents.
Query: I had a card payment that was declined.  Why?
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
Can I have more physical cards?
I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.
What all is needed for the identity verification?
In a month, my card will reach its expiration date, am I required to request the next card?
Which ATM's am i able to change my PIN?
I lost my phone. Can I use my card without the app?
Is it possible for me to give my daughter a second card for this account?
What's the amount that I can top-up?
What does the bank charge for lost or stolen card replacements?
I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
Please explain why my top-up didn't go through.
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.
How can I get funds into my account from my American Express?
Is the ATM broken? I can't get cash from it.
Can my teenager have an account?
The money that I have transferred hasn't arrived yet.
Can I transfer something urgently from China? How long does it take?
I mistook my pin and now I am locked.  Can you unlock me?
How do I order a new card when my old one is ready to expire?
I don't need to transfer anymore and I want to cancel it.
Why was I charged for withdrawing cash?
If I bought something I didn't like, can I get a refund?
There was an extra fee on my account when I got cash.