Instruct: Given an online banking query, find the corresponding intent.
Query: Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
I do not have the information to verify my identify.
Where can I find out how to transfer money into my account.
Can you help me reset my passcode? I forgot it.
I received $20 but I entered $100
There is a direct debit fee in the App that I didn't do.
i need to proof my identity to you why and how?
I bought an item at the wrong exchange rate.
Is there a charge for SEPA transfers?
My card is due to expire soon.
My phone was stolen, what should I do first?
I made a payment and it was reverted and wanted to know why?
why is top up pending
Why hasn't the transaction I did to my friend arrived yet?
I have heard about these disposable virtual cards but don't understand how they work.
when i travel can it top up automatically
When I received my cash, the exchange rate was wrong.
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!
How do i receive a physical card?
I see cash in my app but I did not get it.
Is there a way to set up an auto top-up?
Can I get a refund?
How do I add my card to the app once I get it?
Do you support direct deposits from my employer?
Do I need to select a preference to receive my salary payments in GBP and, if so, where?
Why is there are there two of the same transaction?