Instruct: Classify the online banking query into its corresponding intent.
Query: I sent money to someone but they haven't gotten it, what's going on?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
How can I stop someone from using my card after I lost it yesterday.
I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?
Do I need to convert my currency from GBP before transferring?
Why hasn't my return cleared my account?
I am trying to exchange AUD for GBP, how do I do that?
My card doesn't seem to work anymore
What are the steps of verifying an identity?
I added money but my top-up wasn't processed by the app.
I already have an account. Why can't I use it unless my identity is verified?
Why isn't my google top-up pay working?
Why won't the machine accept my card anymore?
I could not get the ATM to work
Are there limitations to what currency I can hold?
Are there limits to businesses that will accept this card?
Is there a way to revert a transaction?
Is there a limit on how much I can top up?
Can I get a new card even though I am in China?
Is it possible to have a discount for exchanging currency frequently?
I'm dissatisfied with the service and would like to terminate the account.
Are you going to charge me to collect the money?
Is there always a charge when withdrawing money?
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
Set a new PIN please.
Someone stole my phone, what is my next step?