Instruct: Classify the online banking query into its corresponding intents.
Query: I entered in the wrong PIN.  Please help me unlock my account.
How many times can I enter a wrong PIN before it is blocked?
Why hasn't my transaction been completed?
How do I verify my ID?
What are the reasons a beneficiary would be denied?
What should I do if my smart phone is lost or stolen?
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
I'm in China and really need a new card.
How can my new card be renewed?
How old do kids have to be to open an account?
What do I do if my Google pay top up isn't working?
My top up is incomplete.
Is there a reason why there is an extra £1 charge on my account?
How many physical cards am I allowed to have?
How can I exchange currencies using your app?
I bought an item that I was charged a different exchange rate for.
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
How can I tell if there will be a fee added to my payment or not?
Where can I use a disposable card?
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
I am not satisfied with your company and wish to delete all accounts immediately.
I have a new email.
There are funds showing in my app that I did not receive.
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
Why do you require identification documents
Please assist me with activation.