Instruct: Classify the online banking query into its corresponding intents.
Query: I transferred money from the US, How long does it take?
How long will this transfer from europe take?
Will I be able to top up by cheque?
What are the steps to activate the card, as it does not seem to work?
Which flat currencies are supported for holding and exchange?
I need to change my personal details in my account.
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Can I use a transfer to receive my transfer?
How can I get a Visa and Mastercard?
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
What documents do I need to get together to verify my identity?
I'm still waiting for my card.
I see an unauthorized withdraw.
I just noticed my transfer was declined and I don't know why. Can you help me?
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
Why is my beneficiary not being allowed to get payment services?
I thought I lost my card but I found it today, so I would like to reactivate it.
Can I use the app without my phone?
What currencies can my account be in?
Why have I not yet received my virtual card?
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
Card payment still pending.
What forms of ID should I use for verification?
Is there a fee for physical cards?
Why does my transfer keep failing? I've tried 5 times and they all failed.
If I need more than cards will I have to pay a fee to receive them?