Instruct: Classify the online banking query into its corresponding intents.
Query: how to delete account, not happy
I am asking to end my account.
How long does it take for my top up to clear?
Can I add money to my card automatically during a trip?
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
What steps do I need to get another card?
I can not find my phone or it has been stolen.
Can I change my PIN online?
I don't have the means to prove my identity.
I see a payment on my statement for  a place I didn't make a purchase at.
I exchange currencies a lot.  Can I get a discount?
My balance doesn't include my latest transfer
How do I re-order a damaged card?
I would like to know what exchange rates you use?
Are you going to charge me to top up my card?
I transferred some money but it hasn't arrived.
I didn't get my card back from the ATM.
Does the app allow for exchanges between currencies?
If I top-up by using a trasfer are there charges that applied?
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
Will I be able to get both a visa and a mastercard?
Are there charges for using a bank card to top up
I put some money in my account the other day and it's not gone in yet, can you help with this?
Will I be charged for topping up?
Do you support top ups?
How long will my most recent transfer take to go through? The recipient needs the money urgently.