Instruct: Classify the online banking query into its corresponding intent.
Query: There was an extra fee on my account when I got cash.
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
Hi I am trying to transfer money to another country but it is showing pending and it has been a long time.  I have checked numbers and they are correct.  Could you please help?
Duplicate transactions appear on my account
I think the exchange rate on my card payment is incorrect.
i didnt put that money in my account
What should I do if I can't use my card?
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
I am having some difficulty verifying my id.
I may no longer need GBP, but instead I will need AUD, how can I go about making this change?
How do I get a PIN?
there were two of the same charge to my account
What is this strange payment in my account?
Why can't I see my refund in my statement?
Some cash shows up on my app.
What's my limit for topping up?
The rate applied to my foreign currency at an ATM was incorrect.
can I be charged for topping up by card
Do I need to verify the top-up?
Why was my withdrawal requested cancelled by the ATM?
I think a card payment I made was cancelled, can you check?
I'm looking to get an additional card.
I received the wrong amount of cash from the ATM. Can you help?
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
How many disposable cards can you own?
I was spending cash with my card and got a fee.