Instruct: Classify the given online banking query into its corresponding intents.
Query: My top up hasn't gone through
Has my top up gone through?
I'd like to open an account for my children. How can I do that?
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend.  It didn't notify me beforehand either or I wouldn't have ever done it.
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
I can't get google pay to work right.
I noticed an extra pound charge?
For what reason must I authenticate the top up?
DO I have to be 18 to open an account?
Can I update my details?
Can I top up using my cheque?
I was wondering if you will take any fees in exchange for top ups?
What kind of costs are involved for exchanging currency?
I am unable to access my app due to forgetting my passcode.
How much are the fees for adding funds using an international card?
I notice that I have a card payment that's been cancelled.
Explain the payment that was declined!
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.
Why would a cash withdrawal still be pending?
Help me get the virtual card working.
I need to exchange my GBP to AUD, how would I do this?
I can't see a top-up top-up verification code.
I transfered my balance a while back.  Why doesn't my account reflect this?
Is it possible for me to top up with cash?
Could you please tell me how to activate my new card?