Instruct: Classify the given online banking query into its corresponding intent.
Query: My payment didn't work and the money is in back in my account.
I just got refunded for my purchase over two weeks ago
I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!
I have an outgoing transaction
Can you change the rate for the item I bought in a different currency as it is wrong?
I want to terminate my account
My PIN has been blocked.
Why would my card payment not work?
What happened to the money that I deposited?
Is there a fee to top up by bank transfers?
Where is the cash deposit I made?
My payment has been declined!! What's going on, I thought everything was alright and working well?
from where are coming your exchange rates?
My top-up appears to be pending.
Is there a cash withdrawal fee? Because I just got charged?
How can my new card be renewed?
I was charged an extra pound.
phone is at a hotel, can i still use app
My account isn't showing the refund
I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do.  Can you please help figure this out?
I didnt get the correct exchange rate for getting cash
Can you explain why my payment was charged a fee?
My refund has not shown up on my statement.
Why is there an extra pound charge that is pending?
I do not recognize the card payment.
Please explain why my top-up didn't go through.