Instruct: Classify the given online banking query into its corresponding intent.
Query: My card isn't working at all, I need assistance. It's really frustrating.
Can you help me with my card, I think it's broke.
Is the cash withdrawal going to show?
How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.
The machine only paid me a hundred when I wanted 20
If I need more than cards will I have to pay a fee to receive them?
I want to use my account before identity verification
What is the present state of the exchange rate?
I would like to close my account, as I'm not happy.
My card is missing.  Please help.
I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?
I bought something that I need a refund for.
I already paid to top-up but the funds aren't available yet, where are they?
Can you tell me why my top-up was canceled?
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
My card won't let me withdraw money.
Where did my money go? I'm not able to withdraw it from my ATM.
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.
What steps do I have to take to activate my card?
My refund has not arrived, and I am unsure why. Who do I contact?
What currencies can I hold?
How will I receive my PIN?
There is a payment in the app I did not make
my card payment has been declined, do you know why?
What other currencies can I hang onto?
How do I top up by cheque?