Instruct: Classify the given online banking query into its corresponding intent.
Query: Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
A transaction shows duplicate times.
What is the cost for physical cards?
What is the highest amount I can top-up?
Any place that takes Mastercard would be fine.
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
How can I open an account for my children?
Which countries can I change my PIN in?
Is it possible to exchange USD and GBP on the app?
What do I do?  The ATM took my card!
The app reverted my top up
What countries do your accounts send and receive to?
Why can I not get cash from the ATM?
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
What currencies are approved to add money?
How do I go about ordering a new bank card?
The cast deposit from a week ago still is not in my account. Why?
What can I do if my card still hasn't arrived after 2 weeks?
My account balance has not updated since I deposited a cheque recently.
This exchange rate on my purchase is wrong.
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
Where do I find how to top off with a check?
What is the average pending time for a transaction?
Can you check the exchange rate on a cash transaction I did overseas
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
Can my friends top up my account?