Instruct: Classify the given online banking query into its corresponding intents.
Query: I have an unknown debit charge in my statement, why?
How do I dispute a debit that I didn't make?
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
how to get virtual card
I haven't received money from a transfer?
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
I withdrew cash and I think the exchange rate is wrong.
I transferred money, why was charged for an extra fee?
Why didn't my transfer get to the recipient?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
Can I order a second card?
How can I change my information?
$20 came out instead of $100
How do I order a disposable virtual card?
I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.
I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
I did a money transfer to my account and it is not showing there.
Can I have a refund for one of your products?
What do you need for the identity verification
cash and check deposit has not gone thru
I can not find my phone or it has been stolen.
Why is my top-up showing as reverted?
I can't do the verification.
Why is there an unknown card payment?