Instruct: Classify the given online banking query into its corresponding intent.
Query: Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
Why would I get a decline message in a transfer?
Is it possible to delete the account?
Why would my card payment be cancelled?
Who charged me a fee for paying by card?
Please let me know how to place an order for a virtual card
I returned an item but don't see it on my account?
If i want to change my pin number can I directly from an ATM?
What are the sources for the funds in my account?
What other currencies can I hang onto?
tell me how I can order my card.
My currency rate is inaccurate.
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
How do I top-up automatically?
I would like to change my personal details.
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
Are their certain cash machines where I can change my pin?
There is a strange charge on my debit statement
Can I choose between Mastercard and Visa?
I would like to know what the restrictions are for the disposable cards.
Can I get a card? I live in the US.
If I don't have all my documents can they still verify my identity?
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.
Do you take both Visa and Mastercard?
How are exchange rates determined?