Instruct: Classify the online banking query into its corresponding intents.
Query: I've tried using my card multiple times and it keeps getting declined.
My card payment wasn't accepted.
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
I thought that transfers are free. Why was I charged an extra fee?
I need to get visa and mastercard
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
How did the extra charge on my card come in effect?
The ATM ate my card; how do I get a new one?
Please provide details on how to top up my account using transfer option
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
Can you tell me the status of my new card?
On the card that is coming, what's the tracking info?
The cast deposit from a week ago still is not in my account. Why?
Why did the funds not transfer to another recipient?
What is your currency exchange fee?
my cash withdrawal is pending, why?
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?
Where can I find your exchange rates?
I'm still waiting for the top-up!
How was I charged extra when I used my card to pay?
Do physical cards cost money?
Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.
Do you charge extra for topping up with a debit or credit card?
Can my children open an account?
When will the money show in my account?
My identity is unable to be verified.