Instruct: Classify the online banking query into its corresponding intent.
Query: Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.
How come I got to pay to get my money from the ATM?
Can you tell me what are disposable cards for?
Am I charged for receiving money?
What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.
I left my phone at the hotel.
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?
Where do you need to live to receive card
What's taking so long for this payment to go through?
When will my top up be applied?
My app says I withdraw funds from my account through an ATM.
Is there a charge for a physical card?
Please tell me how to edit my personal details.
Can I get my money back on an item?
I am having problems with my contactless.
Can you tell me exactly what fees I will expect to see in regards to your cards?
I think my top up is still pending?
I haven't received my pin
Can you explain the various transaction times shown on my statement?
I need to order a new card, can you please direct me to the virtual cards?
In what increments can I top-up my card?
My new card has arrived, what's the activation procedure?
I have a new card. How do I activate it?
When did you send me my new card?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
Why would a cash withdrawal be pending?