Instruct: Given an online banking query, find the corresponding intents.
Query: My money hasn't been transferred yet.
MY transfer has still not appeared.
what was the $1 fee i got
Why should I verify the top-up?
Is there a charge for receiving money?
Why can't I transfer money to a beneficiary
I have a confusing payment appear on my statement and I don't recognise it!
what is the correct exchange rate for getting cash
Please help me find my top-up verification code
I'm really concerned because I only made one transaction, but it's appearing multiple times.
Why have I been charged a small fee to use my card?
Is there a charge for exchanging foreign currency?
I want a real card
What can I and can't do with the disposable cards?
What do I do if my card is stolen?
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service
Why has transferring money resulted in a charge?
I cannot seem to buy something online with my card? the payment comes back, what's going on?
i didnt make these transactions, i think my card details might be stolen
Where do I go to reset the passcode?
My cash withdrawal was short.
Why did I only receive a partial amount of what I tried to withdraw?
How can I close my account, I don't want it.
What is minimum age for an account?
I need to activate my card, how is that done?