Instruct: Given an online banking query, find the corresponding intent.
Query: Is a physical charge extra
I would like to get a physical card, but I don't know how. Can you help me?
What is the currency exchange fee?
Why was my cash withdrawal cancelled at the ATM?
What's your refund policy if I bought an item from you?
Seems like my transfer was declined how come?
Is there anywhere  In the  Eu  this card can not be delivered in
I was charge a fee that I wasn't told about
Could you help my figure out the exchange fee?
Do you process SWIFT transfers?
I want to top up by cheque
Who charged me a fee for paying by card?
I had to pay money for paying with my card.
I'm still waiting for my new card.
The app reverted my recent payment
Can you activate my card pls
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.
My payment card was declined - could you tell me why?
My transfer is still pending, why?
Why am I being charged a hidden fee?
How do I obtain a second card?
I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?
Where is my refund? it appears to be missing.
how to get card pin?
How do I unblock my card?
Your service is bad.  Close my account.