Instruct: Given an online banking query, find the corresponding intents.
Query: A refund is taking too long.
The refund on my account hasn't shown up
how much will I be charged for making a transfer?
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
My card isn't letting me purchase something and I wanted to know why.
I have been charged a fee for getting cash
My account did not allow the transfer.
Instead of GBP, how do I exchange for AUD?
How can I reset my darned PIN number?
Am I allowed to change my PIN anywhere?
can I choose delivery times to suite me?
At what age can a person open an account?
Changing my PIN
What can i pay with out  fees
Why was I charged extra on my last UK pound to Russian ruble exchange?
Errors keep showing up every time I try to make this transfer and I am on a time crunch,  could you please help.
I was informed that transfers were free. I noticed I have a fee but why?
What do I have to do to change my pin?
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
The exchange rate for me was wrong when I was abroad.
I don't know where my phone is.
Can I choose whether I receive a Visa or a Mastercard card?
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
Everything seems fine with my account, so why did it decline my payment?
I need to know the if there is a limit on the amount for auto top-up.
how long should i expect to wait when i add money