Instruct: Classify the given online banking query into its corresponding intents.
Query: Is the identity check part of bank policy?
Why does my identity need to be verified?
Can I pay for my gas using my Apple watch?
Can I have it delivered on the date I need it delivered?
What is the maximum for auto top-up?
Can you transfer money to your card by bank transfer?
I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!
i tried to transfer cryptocurrency into my account but was denied
The app has rejected my top up.
I lost my phone and need help so someone doesn't access my account.
How are exchange rates calculated at this bank?
Can this convert money?
I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.
I wanted to know why a top-up I made has been reverted.
My transfer failed, why did that happen?
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
Why is the cash transaction still showing as not completed?
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
My card payment reverted back, I think.
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
Can i add a new currency to my account?
I wanted $100 but only got $20
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
How long before I can see that my cash withdrawal has taken place?
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?
Can I get a physical card