Instruct: Classify the given online banking query into its corresponding intent.
Query: Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
Why is my top-up showing as cancelled?
What do I do if I can't access my passcode?
Why can't I use my beneficiary?
I got charged twice
How do I verify the source of my funds?
What fiat currencies can I use for holding and exchanging?
I was blocked by using the wrong pin too many times, can you help me?
Why was my cash withdrawal cancelled at the ATM?
Are these cards available in europe?
I have been charged for one thing two times.
How long does it take to get money from Europe?
I'm not sure where this charge came from.
Why is top-up verified?
how to recover my passcode
The top-up verification code is not visible.
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?
I didn't make this payment and it's on my app
How long does it take to receive my card?
Is there a cost to receive money?
How can I receive verification for the source of my funds?
I dont have identification
What countries do your services support?
I just got my card.  It's not linked yet--how do I do that?
I would like to delete my account. I'm not happy with the service you're providing
Disaster, I've totally forgotten my passcode, can you help me?