Instruct: Classify the given online banking query into its corresponding intent.
Query: My transfer is still pending, why?
i transfered and yet it is still pending
How does it work when I transfer money into my account?
Can I change my PIN in Austria?
I suspect someone used my card.
Looking at my statement I see that I was double charged for a payment I made.
Can I receive a refund for an item I purchased?
For some reason, I'm unable to transfer funds.
Why was a payment cancelled on my account?
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
I have a fee listed for a transfer.
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
What would I be charged in receiving a SEPA transfer?
What is the system for determining the exchange rate?
When will my transfer process?
What do I need to do for a refund?
Last week I put a cash deposit into my account and it is still isn't there.
what are the exchange rates for foreign currency ATMs
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
I got some cash but it wasn't the right amount.
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
My account isn't showing the refund
I don't understanfd how to top up
Why was my virtual card rejected?
Can I transfer my salary if its in GBP?