Instruct: Classify the given online banking query into its corresponding intents.
Query: I purchased something and already received it, why hasn't the money taken out?
I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.
I don't see a refund in my account.
I ordered my card but it hasn't been delivered yet
Will you tell me how to exchange USD for GBP in the app?
What is the system for determining the exchange rate?
How do I re-order a damaged card?
Why was I declined from getting cash?
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
Can I exchange currencies with the app?
Is there a fee to add money to an international card?
How can my account have money transferred into it?
How long will my ATM withdrawal be pending?
I need to transfer something to China. It is urgent. How many days will it take to get there?
I'm waiting for a transfer from the US, how much longer?
How long do I have  to wait for my transaction to be completed?
What is the extra €1 on my statement for?
How can I close my account?
How is this transfer supposed to work? It's not working for me.
If I wanted to change my PIN, how would I do that?
Does transferring money have a fee?
How much extra will I be charged for exchanging foreign currency?
Help! I'm missing money, I deposited a cheque but its not showing on my balance.
Why are there multiple transactions showing for one purchase?
Why has my top-up failed?
I can't get my card out of the ATM, what should I do now?