Instruct: Classify the online banking query into its corresponding intents.
Query: I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Can you explain the various transaction times shown on my statement?
Would you be able to offer me a discount, since I need to exchange currencies frequently?
Is there a few for exchanging foreign currencies?
Is there an extra charge to exchange different currencies?
My card is broken
I am confused about your fee structure and was disappointed to see a fee for my transfer.
I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!
Why did my top-up not go through?
What ATMs take this card?
My beneficiary didn't receive my transfer
What are Interbanks current exchange rates?
Why is my purchase showing as pending?
Why hasn't my refund appeared on my statement?
I tried to make a purchase in the store but my card was declined.
I have a contactless that's broken.
Why hasn't my ID been verified?
I think the exchange rate on my card payment is incorrect.
Can I still access the app even though my phone was stolen?
Is American Express accepted?
In regards to top-ups, can I do them via Google Pay?
Seems like my top up has been cancelled
Did you deactivate my card it's not working anymore
Please show me how my friend can send me money.
Why am I being charged a hidden fee?
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?