Instruct: Classify the given online banking query into its corresponding intent.
Query: What do you demand for identity verification?
How do I prove I am who I am?
What do I need to do to get my salary through this?
What should I do if I can't prove my identity.
Tell me if there is a top-up limit.
What do I need to do for a refund?
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
Explain to me why a transfer would be declined.
Help me. My transfer was declined. How could this happen?
What systems do you have in place for my security when using my card for everyday purchases?
Set a new PIN please.
How long does it take for pending transfer transactions to post?
Can you explain to me why a top up would be reverted?
What age do you have to be?
I have received my American express in apple play, looks like top up has an issue, please help?
How do I receive more physical cards
Why was my top-up rejected?
As my kids get older are they able to get set up with their own accounts?
There is a duplicate charge on my account.
Why is my last transfer pending?
where do you find your exchange rates?
If I want to get an account for my daughter, can I do that?
I didn't cancel my top-up.
In which countries does your app work
where is my new card?
The exchange rate looks wrong on a holiday purchase