Instruct: Classify the online banking query into its corresponding intent.
Query: why do I have an unknown payment?
I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?
What do i do to get a physical card?
Do you accept US credit cards?
How long does it take for my top up to clear?
how can i track card you sent
Why has my top up been cancelled
Are there any fees when exchanging to foreign currencies?
I'm dissatisfied with the service and would like to terminate the account.
Can I transfer something urgently from China? How long does it take?
I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
I thought I lost my card but I found it today, so I would like to reactivate it.
Why is the exchange rate wrong for my cash withdrawal?
I got charged a fee for transferring money.
I only received $20, but I requested $100.
Why couldn't I make a withdrawal from the ATM?
Since I just got married I need to change my name.
Will I get charged for topping up with an international card?
Top up did not work on the app.
I received the wrong amount of cash from the ATM. Can you help?
Please explain the extra fee when I paid with the card.
Canceling my order is what I need to do right now.
Am I able to return an item for a refund?
What should I do to top up using my Apple Watch?
I have a pending transaction