Instruct: Classify the given online banking query into its corresponding intent.
Query: Why did my top-up not get approved this time?
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
I have never been charged a card payment fee before. Why did this change?
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
I thought transfers were free, why was I charged?
Can I check my recent refund in my statement?
How do I perform identity checks?
I want to choose a new PIN.
I am wondering about a transfer from a different country that doesn't show up yet?
What are then rules on beneficiaries?
When will I get a virtual card? I haven't gotten one yet
What fees are charged for a physical card?
the exchange rate for my withdrawal is wrong
Can I have money of different country of origin.
What time will a transfer from the US take?
I deposited a cheque and its been days and I still haven't received the cash!!
How do I change my account details?
Where is my money transfer?
Will you charge an extra fee for top ups?
You promised no fees but now I've got one. What the hell!?
The card has suffered a security breach.
How can I get my PIN unblocked?
How can I sign up for a virtual card?
I have a duplicate payment on my account
My recent transfer didn't go through - why not?
I recently transferred some cash, but the balance has not changed.