Instruct: Classify the given online banking query into its corresponding intent.
Query: What is the procedure for me to get more cards on my account?
I need more physical cards.
You accepts my card?
I had a cheque deposited, but I don't see my money yet?
I was charged twice for a restaurant, can you take the second charge off?
Is EUR one of the currencies you deal with?
Was my card payment reverted?
As my kids get older are they able to get set up with their own accounts?
If I were to transfer, what would the cost be?
I purchased something and already received it, why hasn't the money taken out?
I am inquiring about why there was an extra fee charged when I used an ATM.
I've been waiting for a refund to show up and I don't see it on my statement yet.
A transaction on my card shows as pending.
Why is my exchange rate wrong?
My card payment wasn't accepted.
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
Do I need my phone to use the app?
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
Why should I have to prove my identity?
Is the 1 pound charge I can see an error or an incorrect entry?
I used my card top-up but all of the money is missing.
Looks like my card payment was cancelled.
My card payment was cancelled.  Why?
Will I be charged for a top off transfer?
My rate of exchange was wrong.
I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.