Instruct: Classify the given online banking query into its corresponding intents.
Query: I checked the app and there is a payment that I don't recognize.
There is a payment in the app that I did not approve
Why has my top-up been reverted?
Which fiat currencies are supported by you?
Help me verify my identity.
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
Can I have a card even if I am not living in the UK?
I think the rate that was applied to my purchase using foreign currency is wrong. Help!
How can I get a refund for a purchase?
Can I use visa or mastercard with your service
What is the process for unlocking the pin?
how do i see what i transferred
Can you activate my card pls
My cash transaction isn't showing on my receipt
I noticed additional charges when transferring?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it
I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
The amount of cash I selected to withdraw is different than what I received.
why did my account decline a incoming transfer
Could not complete transfer, states 'declined'
I topped up and now my money is not there anymore! What happened to it?
When will my payment go through?
Where can I find an ATM?
Who do I contact if there is a direct debit that I did not create.