Instruct: Classify the online banking query into its corresponding intents.
Query: I can't use the app.  My phone is lost at the hotel.
I don't have my cell phone with me so I cannot access the system to complete the transaction.
I have a transaction showing up more than once.
I put some cash into my account but it's not displaying that on my balance.
I am trying to complete a transfer but I keep getting an error message.
Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.
When I add money to my international card do you charge a fee to do so?
What should I do when my card reaches its expiry date?
Your service is bad.  Close my account.
What is the rate for exchange fees?
Why did I get a different card then requested?
are there any exchange fees
My card was supposed to arrive, but hasn't?
Pending still shows on this transfer, why?
Can I top up my card with other cards?
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I live in Germany. Is that one of the countries you are in? What other countries are you in?
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
Is this card available to Americans?
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
How do I unblock my card?
why do I have an unknown payment?
I got less cash because of the exchange rate.