Instruct: Classify the online banking query into its corresponding intents.
Query: How do I close my account, since I'm dissatisfied?
I am not satisfied with your company and wish to delete all accounts immediately.
When can I expect my card to arrive?
Why did the ATM give me less money than what I requested?
What is the reason why the transfer shows as pending?
What options do I have when topping up a US card?
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.
There is a strange charge on my debit statement
My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?
I can't withdraw money
I've been trying to do a transfer multiple times and have failed? Is the system down?
How long does it take for a refund to appear?
How soon will I get my card?
I want to give a second card for this account to my daughter, would this be possible?
The exchange rate for my withdrawal was wrong.
How much do I have to pay to accept an international transfer?
Help my find the verification code on a top-up.
Why is my app showing me taking money that I did not take out?
My money I added isn't on my card.
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
When I got cash I was charged an extra fee!  Explain!
I keep being asked to verify my identity. Is this normal?
I need to exchange some foreign currency. What's the charge for doing that?
Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.