Instruct: Classify the given online banking query into its corresponding intent.
Query: Why was I charged for payments? You didn't warn me about additional fees.
I got charged a service fee on my account. Can it be waived since I didn't know about it before?
Do I need any kind of proof for the identity check?
Why was I charged an extra pound?
There is a direct debit charge that I don't recognize, what can I do?
Can you deliver the PIN separately?
Could you please tell me how to activate my new card?
Are there ways for other people to send me money?
What do I need in regards to identification?
What fiat currencies do you support?
I made a cash deposit going to my account but it is not there
I did not get all the cash at ATM.
Is my PIN the same thing as my passcode?
The bank charged me fees for withdrawing cash!
How do I know when my card will expire?
I didn't initiate a direct debit that I see on my account
Problem verifying my account
How is my PIN sent?
How often can I top up?
How come I got charged extra for withdrawing cash?
Why isn't my refund showing in my statement?
Why am I not able to withdraw cash from this ATM?
How can I top up with Apple Pay?
I have a fee listed for a transfer.
I can't get the ATM to give me any cash
I prefer mastercard.