Instruct: Classify the given online banking query into its corresponding intent.
Query: Why isn't the transferred money there?
I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?
Can I use a different currency with my salary?
Where should I look for my PIN number at?
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
Why is my payment in pending status?
I want to use my card. How do I activate it?
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
I would like to terminate my account.
When will a refund post to my account?
Is there any way I can get more physical cards to use with my account?
Can you explain more about why should I verify my identity?
Why is checking my identity important?
I attempted to top up using my card, but now the money just disappeared?
How do I verify the top-up?
When can I expect my card to arrive?
I used the wrong account.
I'm pretty sure my top up is still pending.
Are there discounts for frequent currency exchanges?
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
How will I receive my PIN?
I need a transfer cancelled.
Are there only certain ATM machines where I can use this card?
Where is the card I ordered 2 weeks ago?
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
Why is the exchange rate different than expected on my transaction?