Instruct: Classify the online banking query into its corresponding intent.
Query: I have a payment that is still pending
How come my card payment is still pending?
Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
what steps do i do to get a real card
If I get a transfer from Europe, how long until it is in my account?
What cards do you support
I need to know what flat currencies you support for holding and exchange.
Why did I get charged twice for the same thing
I have have multiple charges for one transaction.
Is there a fee that comes with transfers?
I ordered my card but it hasn't been delivered yet
What countries have access to this service.
How simple is it to transfer money into my account?
I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.
Can I change my name?  I am not married.
My payment has been declined!! What's going on, I thought everything was alright and working well?
I do not think the pop up went through yet.
My card was supposed to arrive, but hasn't?
I lost my phone, what should I do?
How can I reset my passcode?
Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?
What do I need to do to cancel a transaction?
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
My virtual card isn't working.
Is the exchange rate the same on weekends as the weekdays?
Is it possible to use my apple watch for topping up?