Instruct: Given an online banking query, find the corresponding intent.
Query: I do not feel comfortable verifying my identity.
What is identity check?
In regards to my card payment, the exchange rate is incorrect.
Why was I charged a random fee for a transfer I made?
Why was the wrong rate applied when I bought something in a different currency?
Please tell me why I was charged additionally when I used the card.
Is a new debit card free?
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
Why is there an additional fee showing on the statement I received?
Is there a reason my transfer would have been declined?
How quickly can you get me my card?
Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.
I don't think the transaction has gone through, so can I cancel a transfer?
Am I able to top up with Apple Pay?
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
I made a payment but it was returned.
How do I contact customer support about my declined transfer?
Does this app exchange currencies?
I paid with a card and there is an extra charge. Why?
What is the fee on my statement for?
How can my friends top up my account?
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
I was mugged.  They took everything.  I can't use the app.  What do I do?
Why am I being a charged for using my card?