Instruct: Given an online banking query, find the corresponding intent.
Query: A percentage fee was charged to my withdrawal.
Is there a charge for cash withdrawals? I always thought it was free.
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
what are the exchange rates for foreign currency ATMs
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
Why is my balance still the same after a cheque deposit?
How do I top up?
I got some items this morning but the payment says pending
Explain the payment that was declined!
How do I go about cancelling a transaction?
An overseas cash transfer did not work correctly
Are there any places that I can't use the disposable cards at?
What are the steps I should take to recover my swallowed card?
I have my card now how do I activate it?
How can I change my name in my profile?
Why hasn't the money transfer arrived yet?
What is the limits on the number of disposable cards I can have?
I paid with my card and ended up being charged a fee.
My card was working but now it doesn't.
Can you lookup my password?
What do I do if I have been charged twice?
I would like to delete my account now, please.
I see a direct debit charge that I did not approve
Did I do something incorrectly? Where is my top-up?
I requested a higher amount for my cash withdrawal
what is the most money i can top up?