Instruct: Classify the given online banking query into its corresponding intent.
Query: Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
Did I not get my refund? I don't see it.
what is this fee for transfering
Why is there an extra fee on my statement?
Do I need to speak to a representative to change my pin?
Is there a transaction limit for a disposable card?
I think I was charged twice, please help!
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
You have declined my  payment.
I made a transfer into my account and now I need to cancel it
I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.
How do I troubleshoot when contactless doesn't work?
Why is my transfer pending?
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
I recently bought something abroad but the exchange rate is incorrect. Why?
who charged my card
I'm in China and really need a new card.
Will it take more than 3 days for my transfer to reach my account?
What's up with verifying top-ups?
My card isn't working at all, I need assistance. It's really frustrating.
My card isn't working at all. What happened?
My account transfer was blocked.
Do you charge extra for topping up with a debit or credit card?
how long should i wait ti activate my card
Can I set my own top-up limit?
my friend has not got the money I sent last week.