Instruct: Classify the given online banking query into its corresponding intents.
Query: I think my account has been hacked there are charges on there I don't recognize.
There is unusual activity on my account and I believe someone took my card.
Why is the exchange rate on my card payment different than I expected?
What are the current exchange rates?
What are the charges for recieving SEPA transfers?
Why has my top-up been returned to my account?
My rate of exchange was wrong.
please help my transfer go through
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
I can't verify my ID. Why?
There is a payment showing as pending and hasn't posted for a few days.  When will it post?
How do I replace my card before it expires next month?
I made a card payment which is showing me pending.
Why can I not take out cash?
Who do I call to cancel a transfer?
Help me figure out why my transfer was declined
What do I do if my PIN was blocked?
Currently my card is broken.
are there any exchange fees
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
What is the top-up limit?
Soon my card will expire, how do I get a new one?
Is there something wrong with my ATM Card?  Tried using it earlier and it did not work.
Verifying the top-up seems like a hassle.
Where is this card accepted?
Help me order a new card that's going to be expired soon.