Instruct: Classify the given online banking query into its corresponding intent.
Query: Why hasn't my card arrived yet?
It's been a week since I ordered my card and it's not here. Please help?
Where did the  €1 fee in my statement come from
What factors determine your exchange rate?
Are there discounts for frequent currency exchanges?
With my credit card i would like to transfer money.
My app says that I'm not verified.
Why did you charge me extra for withdrawing money?
My statement contained a one pound extra fee
I bought something abroad and the exchange rate applied is wrong
What do I have to do to get my PIN unblocked?
want a new card what are the fees
I want to apply for a Visa card.
Is there a cost to receive money?
I need to cancel a purchase that I made the other day.
I think a payment I made with a card was cancelled.
Will I be charged a fee to top up using a debit or credit card?
Why am I being asked to verify my identity?
I have a direct debit on my records that is strange and I need help.
I'm confused ass to why my contactless is not working.
I am having problems with my physical card.
What do I do if a transaction shows up twice?
Who do I call to activate my new card?
I got a new card and can't find where to link it.
I think there's a purchase at a store that I didn't go to.
I bought something and want the money refunded can I get some help with that?