Instruct: Classify the given online banking query into its corresponding intent.
Query: Was there a problem with topping up?
Looks like my top-up has been cancelled
Why is identity verification required?
How come I can't find my payment?
Can you tell me about the exchange fee?
Can you tell me how long it takes for a new card to come?
I want to replace my current PIN.
How do I verify my new card?
Why is there a fee on my money transfer?
Why hasn't my payment gone through yet?
I still have not received an answer as to why I was charged $1.00 in a transaction?
Will my GPB update my salary
What does it cost to receive a SEPA transfer?
I tried entering my pin several times incorrectly. Why isn't my pin working?
i haven't received my order and want a refund
I did not receive the correct amount of cash.
Can I have it delivered on a specific date?
Do I get a card to keep in my wallet?
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?
Can the exchange rate change while I am in the process of making a withdrawal?
Help me activate my new card.
Can you help me reset my passcode? I forgot it.
How much transactions do I get with a disposable card?
I want to shut down my account as soon as possible.
What are the charges for topping up US card?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending