Instruct: Classify the given online banking query into its corresponding intents.
Query: I would like to know how much I can top-up.
How much could I top up?
My salary is in GBP. Do I need to configure this somewhere?
Is it free to transfer money or is there a fee?
How long do I have to wait until the transferred money shows up?
The app is telling me that I am not me.
I can't log into my account because I lost my password
tell me how to get a refund for something I bought.
Does it cost to add money to my card?
What do I do if I see a cash withdrawal on my account that I don't remember making?
Why am I being charged the wrong currency exchange when I purchased something abroad?
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
Is there a reason my new card hasn't arrived yet?
What happened to my top-up? I think it was cancelled.
I can't remember my app code, can you reset it?
Can I exchange from USD to GBP?
What is needed for identity verification?
Why can't I top up by cheque?
I would like to know if you use Visa or Mastercard.
I used my card top-up but all of the money is missing.
The transfer I tried to make failed.
How much would I be charged for a transfer?
How do I make my top up complete?
Can you please assist on my item that needs to be refunded?
My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?
Which establishments will accept my card?