Instruct: Classify the online banking query into its corresponding intent.
Query: Where is the tracking number for the card?
My card still hasn't arrived after two weeks, now what?
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
I want to top up my account by a bank transfer, but will I be charged?
How do I change my AUD into GBP?
Please show me how my friend can send me money.
What is a pending cash withdrawal?
Should my cash withdrawal still be pending?
I don't recognize this payment
The applied exchange rate is wrong for the cash I got abroad.
Hi , I just came to know I made the wrong transaction  yesterday. Would  you please make it correct?I need it by tomorrow.
How can I order my card?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.
Why haven't I seen the cash from the cheque I deposited yet?
What is the current exchange fee?
Is my card frozen?
There is a direct debit charge on my account that I don't recognize.
I was charged multiple times for one purchase
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
Why are you asking so many questions about me?
Is it possible to get one of your cards in the European Union?
Um, my top up didn't work
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
I wish to be able to top up with cash.
For SEPA transfers, what kind of charge will be applied?