Instruct: Classify the given online banking query into its corresponding intents.
Query: Make me understand why I am charged an extra fee when I use the ATM.
what is this extra charge for a withdrawal?
How many physical cards am I allowed to have?
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?
The app doesn't believe its me.
Why isn't my balance reflecting a transfer I did?
Can I change my pin through the app?
Is there a fee to add money to an international card?
Why do I see an extra €1 charge on my statement?
Help my find the verification code on a top-up.
When is a payment I made with my card going to clear>
Why do you keep declining my payment? I tried several times already with this card and it is just not working.
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
Can you please explain why the exchange rate for the item I bought is wrong?
Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?
how soon will my card arrive?
WHAT IS THE REASON FOR THAT
Why hasn't my top up gone through?
what currencies can i exchange between on your app?
Why am I not seeing the check I deposited this morning in my account?
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.
What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.
I made a payment and it is showing up twice
I don't know my password anymore.
Why did you guys charge me an extra €1?