Instruct: Classify the online banking query into its corresponding intent.
Query: I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
Why did my money disappear when I topped up??
Can someone help me unblock my pin?
Hey, I have my card, how do I get it to show in the app?
I do not think the pop up went through yet.
How long will my transaction take?
How do you figure out the exchange rate? Can you explain why I got less money than expected?
I'd like to know how transferring my money into my account works.
Can you tell me what this fee is on my statement?
I was attempting to top up with my card but the money has vanished!
How can I cancel a transaction to a wrong account?
Could you please freeze my card immediately?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
Why did I get charged more for using my card?
Currency exchanges have any extra fees?
my identity hasn't been verified and i can't edit my details, what's next
What do you do with all the identity information you're collecting from me?
How did you guys get your exchange rate?
Is there a way to lookup where funds came from?
The cash I asked for still hasn't been received
Why did you charge me extra for withdrawing money?
what is the exchange rate for foreign ATMs
Why is there an extra charge of 1 dollar on my statement?
How is the exchange rate calculated?
Are you ripping people off with the exchange rate?  It can't be that atrocious between banks.