Instruct: Given an online banking query, find the corresponding intents.
Query: Why has my card been charged an extra pound?
There seems to be an additional charge of £1 on my statement, what is the reason for this?
What is the process for unlocking the pin?
My card hasn't arrived.
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
There is a direct debit charge on my account that is not mine.
I moved and need to change my address.
I did not get my virtual card yet, Why?
My card is missing!  Help!
Is there an age limit to get an account?
why top up is not working even if I got my American Express in Apple Bay?
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
What is your refund policy for products I have purchased?
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I didn't receive the correct exchange rate when I got cash.
Is there any way to get my salary in a different currency?
I was charged twice, when I didn't purchase anything twice.
I want to know how to transfer money with my credit card
I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?
Why does my top-up get cancelled?
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!
What currency is supported for exchanges and holding?
It didn't give me my cash
What is the refund procedure?
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
Can you unblock my pin because I put the wrong one too many times.