Instruct: Classify the online banking query into its corresponding intents.
Query: What's wrong with my ID? I can't verify it.
My identity can't be verified.
What do I do if I completed a money transfer but the recipient hasn't received it?
What are the steps that I need to take to activate a new card?
Are there fees for using an international card to top up?
When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?
Is there a way to see my money's source?
Something is wrong, my top-up is gone and I don't know what happened to my money.
I made a cash deposit and the balance wasn't updated.
Is it possible to exchange currencies using the app?
What ATM machines allow this card?
where do I go to top up with cash?
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
Am I allowed to hold money in multiple currencies?
The exchange rate was different when I got cash
Do I have to top up in euros if I use a card, or can I use a different currency?
How do I change my currency to another?
I made a payment and it was reverted and wanted to know why?
My transfer was declined, why is that?
Is the 1 pound charge I can see an error or an incorrect entry?
Could you explain why my card payment did not work?
When will my card be delivered?
My contactless stopped working today no matter where I try to use it. How do I get it to start working again?
When I made a transfer I was charged extra.
If my funds are running low, will the app top up automatically?
Why is there a verification to identity