Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is my payment declined? It looked like everything worked ok and my account was fine.
My card wasn't working in a shop
My app is showing a cash balance that I did not receive.
I entered the pin incorrectly too many times and now it is blocked. Can you help?
I made a purchase but never expected to see a fee charged for the transaction.
I would like to invalidate my account.  I am very disappointed with your services.
Who do I call to cancel a transfer?
Everything was stolen from me.  I can't use the app.  Please advise.
What documents are required for proof of identity?
Am I able to get a refund for something I bought?
You operate in which countries?
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?
Why was I not able to get cash from the ATM?
Will there be a charge for exchanging foreign currency?
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.
Isn't my top-up supposed to mean its complete?
When will I get a new card when I order it, and how much will it cost.
My contactless stopped working today no matter where I try to use it. How do I get it to start working again?
My payment didn't work and the money is in back in my account.
What ATM machines allow this card?
Can you tell me how to top up on my card?
I do not recognise this card payment.
There is  a charge I don't recognize.
Is it really necessary to verify my Identity?
My passcode was denied.