Instruct: Classify the online banking query into its corresponding intents.
Query: I forgot my phone at the hotel, so I can't access the app.
phone is gone
There's an extra fee on my statement, why is that?
The ATM did not give me as much cash as I requested.
Why do you have the identity check
There was a direct debit from my account and I didn't authorise it
My salary is in GBP, do I need to exchange it before putting it into my account?
I can't get google pay to work right.
My ATM card isn't working for a withdrawl
Why am I charged a fee for withdrawing cash?
It says the transfer wasn't accepted.
Why was I charged a random fee for a transfer I made?
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?
Which cards are accepted for topping up?
My card has an issue, the payment has been deferred.
How long do transfers take to show up in my account?
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.
Please explain your exchange rate policy.
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
Are there discounts for frequent currency exchanges?
Can i top up by card?
My payment had a wrong exchange rate.
What should I do?  My card has been stolen!
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
What are the disposable virtual card limits?
Is there a limit to a disposable virtual card?