Instruct: Classify the online banking query into its corresponding intent.
Query: Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.
Why is it failing to top-up?
I believe that my transfer hasn't gone through.
Is there a fee for topping up a card?
I can get my identification verified.
I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.
I have been charged an extra fee when buying from your store. Why is this?
Is the PIN separately delivered?
I was charged twice for the same thing.
I was charged twice.
Why are you charging me fees for using my card?
How can I receive my salary in another currency?
I was wondering about transferring money into my account and how it works.  Can you tell me about that?
Why did I get charged one pound seemingly randomly?
I do I top up from my Apple Watch?
What do I need to do for a refund?
How do I know where I can use my card?
My card is lost!  Please help me!
I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.
I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?
Something is wrong, my top-up is gone and I don't know what happened to my money.
My PIN is locked, how do I unlock it?
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
want to know how to get virtual card
my identity hasn't been verified and i can't edit my details, what's next