Instruct: Classify the online banking query into its corresponding intent.
Query: Why hasn't my transfer from Europe gone through?
I've made a transfer, how long until the money reaches my account?
I do not recognise this card payment.
I'm sure I have enough money so why didn't the store accept my card?
The app is saying I made a withdrawl but I didn't.
Are there any ATM's near me that accept this card?
I just received a new card, where do I go to link it to my account?
I should not have been charged a fee for cash withdrawal.
Will there be a charge for sending out more cards?
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on
How do I complete the ID check?
Will I be charged to top off my account?
Why do you ask for top-up verification?
Hi! What documents can I use to verify my identity?
What do I do?  The ATM took my card!
If I wanted to change my PIN, how would I do that?
There is a direct debit charge on my account that is not mine.
What's your refund policy if I bought an item from you?
i need a refund from you because the merchant is refusing, can you do that?
I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?
Can you tell me where I can order a disposable virtual card?
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
The currency exchange rate was wrong for a purchase I made.
Is there a reason my refund isn't showing on my statement?