Instruct: Classify the given online banking query into its corresponding intents.
Query: What do I do if there is a direct debit on my account that shouldn't be there?
I think I was charged by mistake on my debit statement.
I need a new card because the ATM took mine.
My phone is lost I don't want someone to use my account, what can I do?
How do I use bank transfer to top up my account?
Is it possible to hold money in different currencies?
Why doesn't my card work for any transactions?
I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
My new card isn't here and it was issued a week ago.
There are transactions that I don't recognize. What do I do if I think someone is using my card?
Can you give me a virtual card?
Are you Visa or Mastercard?
I blocked my card by mistake, how do I unblock it?
I tried to do a transfer and it hasn't worked!
Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.
I wanted to know why i got an additional fee when i use my card.
I was making a purchase and it was declined and I wanted to know why.
I made a transfer and was charged extra. Why?
Can i use this card at any store?
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
I can't find the card PIN.
How can I add a new card?
I can't find any option to top up with a cheque?
What do you use to figure out the exchange rate for the card?
My card is almost expired.  How fast will I get a new one and what is the cost?