Instruct: Given an online banking query, find the corresponding intents.
Query: I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?
How long do I have to wait for the transfer to be finalized?
I was charged an extra pound for no reason. Why is that?
I don't see my top up in my wallet.
Can I change my PIN in Austria?
I am not supposed to be charged a cash withdrawal fee, but I was.
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
I think I was charged double for something I bought - how long should I wait before reporting this?
What kind of money can I hold?
Can I get a new card even though I am in China?
I didn't cancel my card payment.
How much is the exchange fee?
It looks like my card payment was sent back.
What if my top up is reverted?
There has been a red flag on my top up.
I attempted to get cash in the ATM but I was denied
Could google pay and top up be together?
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
My payment did not go through because the app reverted it
I can't use the app because I got mugged yesterday and they took everything. Please help.
My card appears to have never arrived?
After I make a payment, how long will it be before it transitions from "pending" to complete?
Why is there a fee on a card payment?
How long does it take for a bank transfer to show on my balance?
How was I charged extra when I used my card to pay?
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.