Instruct: Classify the given online banking query into its corresponding intent.
Query: I was charged extra when I made a cash withdraw, why?
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?
What do I do now that I can't use this card?
the exchange rate I got for cash was wrong
I did a card payment but its status is still coming as pending. Please check and inform when it would complete.
I want to delete my account.
I noticed my exchange rate was incorrect when I got cash.
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
WHAT IS THE SOLUTION OF THIS PROBLEM
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.
I want my card I just received to show up in the app. How do I do that?
My transfer didn't complete. Why can't I access funds?
I lost my phone. What do I need to do?
Why can't I make multiple payments with my virtual card?
What steps can I take if someone else is using my card?
I checked on google and the exchange rate you are using is really bad. Can you update it?
I have an unauthorized charge.
I usually don't get charged for transfers, why was I this month?
What is the foreign exchange rate you will apply?
I would like to order a virtual card.
I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.
Does it cost anything to top up?
I need to reset my passcode. Where do I go to do that?
What's going on? My card wont accept any transactions.
I've been waiting for 3 days, why is my withdrawal still pending?