Instruct: Classify the given online banking query into its corresponding intent.
Query: How long do bank transfers usually take?
My transfer to my account is missing.
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
What systems do you have in place for my security when using my card for everyday purchases?
I have zero dollars in my account. Can I submit additional funds via bank transfer?
I got less cash because of the exchange rate.
Why am I being charged a hidden fee?
My card was eaten by the cash machine what do I do?
I do not recognise this card payment.
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
Do top-ups have limits?
I have a transfer from the US, How long is the wait?
Why haven't I gotten my new card?
How do I get my card out of the ATM?
I got double charged from something, what can I do?
Why can't the person I sent the money transfer to see it?
How do I troubleshoot my contactless?
My card is missing.  Please help.
what is the price of a transfer?
Can I edit my personal details?
At what age can my children use your service?
Why is there a random payment in my statement?
I can't remember what my password is
My husband and I went out for our weekly "dinner and a movie," and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?
Why was I charged an extra pound?