Instruct: Classify the online banking query into its corresponding intents.
Query: I need my card to be activated right now.
Do you know the process how to activate my card?
My top-up didn't work.
I made a purchase but the exchange rate is wrong?
I need a refund for something I bought.
Would I need to pay extra for currency exchanges?
My identity hasn't been verified.  Can I use my account?
What is the procedure for an expired card?
I need to change my address in the personal details.
I have a payment that hasn't went through yet.
Can I exchange USD and GBP from the app?
Did you deactivate my card it's not working anymore
Can you convert to EUR?
Can I open up an account for my child?
What do I do if I can't access the app?
Can I use my virtual card for recurring monthly payments?
I am concerned that I am being doubled charged for several items purchased in the past week.  Please review my statement and correct.
I have been waiting for my transfer, shouldn't it be here already?
I would like to have a physical card to carry around and use. How can I get one?
I tried to do a transfer but I got a message that it was declined.
Why didn't my card payment work?
I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?
I want to cancel a transaction.
My salary is deposited in GBP. Do I need to choose the currency?
I seem to have lost my card.
I want my card frozen right away. Money was taken out in an odd location I have never heard of.