Instruct: Given an online banking query, find the corresponding intents.
Query: I want to op up my account by using bank transfer. How do I go about it?
Can you please explain how bank transfers work?
What documents do I need to get together to verify my identity?
Where can I see where funds came from?
Please help me, there is a transaction in the incorrect account.
I need to order a new card, can you please direct me to the virtual cards?
The refund I asked for isn't showing up
Why can't the recepient of my money transaction see it?
I am looking to delete my account. I'm not happy with the service provided by you.
I haven't seen the cash yet from the cheque I deposited.
What is the cost of a transfer?
There is an extra 1£ charge on my app. Why did you charge me extra?
i want to get my salary deposited as pesos?
I already paid to top-up but the funds aren't available yet, where are they?
My phone was stolen, what can I do?
I want to use my account before identity verification
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.
Card payment has be declined.
How can I convert currencies?
I need my payment in another currency
Will I be charged for topping up by transfer?
Are you going to charge me to collect the money?
If I exchange currency frequently, can I get a discounted rate?
Can I get a Visa instead of a MasterCard?
Why is the payment I made still pending?
Why would I be charged an extra fee while doing a transfer?