Instruct: Given an online banking query, find the corresponding intents.
Query: Was I charged more than I should of been for a currency exchange?
Can you change the rate for the item I bought in a different currency as it is wrong?
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
I couldn't transfer to an account.
Is there a tracking number for the card you sent me?
I was overcharged an additional pound.
I bought something and want the money refunded can I get some help with that?
I think my passcode was changed
My daughter would like a card from my account?  Can I do this?
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.
Cancel a transaction
I do not have the information to verify my identify.
How long will it take to verify my account?
I made a deposit and the balance hasn't been updated.
Can I use my new card?
Explain the activation method for this card
There's a card payment with a name I don't recognize
Can I choose between Mastercard and Visa?
I got charged a service fee on my account. Can it be waived since I didn't know about it before?
I thought transfers were free. Why was I charged to transfer?
How can I receive verification for the source of my funds?
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.
I got charged for with a fee for paying with my card.
I want to cancel the transaction I made earlier