Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a payment that has not processed.
I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.
I do not recognise the card payment.
Can someone in the US have a card?
Why did my top up get reverted?
Why is it required to verify my identity?
I would like to receive a refund for something I bought.
Can my children get an account?
I live in the EU.  Can I order one of your cards?
Can someone please explain to me where my source of funds came from?
the exchange rate I got for cash was wrong
Where do I go to change my account details?
My disposable virtual card was rejected.
The refund on my account hasn't shown up
I'll send a check to top up my account
Will I get charged fees when I add money with an international card?
I am having a problem with verifying my identity.
How come my transfer got declined
My account isn't showing a transfer I made.
I entered the pin incorrectly too many times and now it is blocked. Can you help?
how many days processing new card?
Why was my payment declined? I keep trying my card but it's not working.
Why did I get charged a fee on my card?
They is a payment I don't recognize on my statement.
What is needed to activate my card?
How much is ok for me to top up with?