Instruct: Given an online banking query, find the corresponding intents.
Query: Why is the exchange rate wrong for my cash withdrawal?
I think when I withdrew money when out of country the exchange rate was wrong.
I need to know what foreign exchange rate I can get.
I need to move money to another beneficiary. Why is it not working?
I tried to transfer money but it didn't go through
Someone stole my card!
Which cards are accepted for topping up?
You have declined my  payment.
I don't have a virtual card - how do I get one?
Why is the ATM not allowing me to get cash?
Why did my transfer to a beneficiary fail?
I was checking my statement and my top-up has been reverted
A foreign purchase I made has the incorrect rate applied to it.
I was charged twice, when I didn't purchase anything twice.
Who do I talk to about the ATM swallowing my card?
Can I see where my money is being transferred from?
My phone was stolen, what should I do first?
I am missing my refund.
Can I have a mastercard?
I was not able to receive the correct amount of cash.
There is a payment that I was charged two times for.
why isn't my top-up going through?
Please tell me how I can get a virtual card.
Why are all my card payments being declined?
Transferred to account is not successful, help please?
How long will it take for my transfer to arrive?