Instruct: Classify the online banking query into its corresponding intents.
Query: Can I use my account although my identity verification has yet to pass?
My identity hasn't been verified.  Can I use my account?
why didnt a transfer to my account process
Show me the source of my money.
My identity verification didn't work
How can I Use thereto-top option?
my cash withdrawal is pending, why?
What is the process for activating a new card.
Need help with a stolen card.
How do I go about cancelling a transaction?
Why was I charged extra on my last UK pound to Russian ruble exchange?
How can I cancel this transaction?
Why hasn't my refund appeared on my statement?
What is the age requirement?
What is the procedure to transfer money to my account?
is a transfer to a beneficiary allowed?
Are there downsides to using a disposable virtual cards?
Why was I charged a fee for withdrawing money?
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
My card is stolen.  Help!
Can I use top-up with Apple pay?
How do I reverse a transaction on my account?
Instruct me how to reset the passcode.
What am I going to need in order to verify my identity?
I have a new card. How do I activate it?
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?