Instruct: Classify the given online banking query into its corresponding intents.
Query: It appears my top-up is still pending.
My top-up hasn't happened yet.
Can i make transactions before identity verification?
Do I need my phone to use the app?
Why is the purchase I made this morning still pending?
How to verify top up card?
My new card just arrived, how can I activate it?
would a visa or mastercard be more suited to me?
How do I activate my card to start using it?
I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please
My salary is in GBP - what should I do?
I've been waiting a while for my card, is there a way to know when it will arrive?
Can I change my PIN at my local bank?
What is this extra fee on my statement.
Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?
i need help, i lost my card
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
I got a transfer fail message, but no explanation of why-- what happened?
Can I unblock my PIN in the app?
What's my pin number?
I have a missing refund
Please cancel the transfer I just made.  I put in the wrong account number and can't seem to stop it on the app.
What can I do if my card details where stolen from my car? I think they used my card to buy gas.
My transfer was declined. What might the reason be?
What do I do if my card was stolen.
The ATM took my card.