Instruct: Classify the given online banking query into its corresponding intents.
Query: phone is at a hotel, can i still use app
I lost my phone, what should I do?
Am I allowed to change my PIN anywhere?
The exchange rate was messed up from the ATM
What happened to the transfer I did?
Why am I being charged for transferring money?
Are there charges for using a bank card to top up
Where do we mail the card?
My transfer was declined. What might the reason be?
Is it normal to see a fee for transferring money?
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
I would like to change my address.
I would like to know how my friend would be able to send me money
Why is my transfer appearing as "pending"?
I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.
Are there fees for using an international card to top up?
I got a new card and can't find where to link it.
Do you have a list of the cards and currencies supported?
When I made a cash transfer abroad the wrong exchange rate was applied
How can I go about resetting my passcode?
I need to transfer money into my account, and I don't know how to do that.
Hi, I have done a topup, but my money was reverted. Please look into this issue.
Can I get a card in person?
Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
How much do you charge for exchange rates?