Instruct: Classify the given online banking query into its corresponding intents.
Query: How do I check to see why my card payment was declined?
Why won't you accept my payment? I keep trying with this card and it's not working.
Why is my payment in pending status?
I'm waiting for a money transfer to show, still.
Do I have to pay for a physical card?
Why do you need to check my identity?
I was overcharged an additional pound.
I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?
The ATM did not give me as much cash as I requested.
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
What is your age limit?
I shouldn't be charged any fee for transferring .
What kind of charges should I expect to exchange currencies?
Why would the app deny my top-up?
need my details changed
I want to use my American Express for adding money into my account.
My top up isn't in my wallet.
When did I get a $1 extra fee on my statement?
There is a strange payment on my card and I don't know what to do.
How do I dispute a direct debit on my account?
How will I know my pin number?
Is there a longer processing time for international bank transfers?
My card will expire next month, will I need to order a new one?
the exchange rate for my withdrawal is wrong
I bought something and want the money refunded can I get some help with that?
I found the card that I thought I lost, and I would like to reactivate it.