Instruct: Given an online banking query, find the corresponding intents.
Query: What's a verification code?
How do i authenticate a top-up card?
Why did I get a fee from the ATM?
No Visa please. I want to continue with Mastercard.
What is the refund process?
Yesterday I had my phone stolen.  Please advise what I should do.
Why was one of my transfers declined?
I used my card and there was a fee
What, if any, is the limit  for auto top-up?
I think someone is using my card without my permission!
can i create my own pin right away
European bank card for top up will come with any extra fees?
I found the exchange rate for my cash withdrawal is wrong
Close down my account.  I don't like your service.
I have made a recent check and cash deposit that isn't reflected in my balance.
Help!  I think my phone may be stolen or lost!
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.
Why isn't my deposit showing up?
Why is my beneficiary not allowed?
Is there a way to see my money's source?
I got charged for with a fee for paying with my card.
I want to do a swift transfer
Are there any charges for top ups?
I noticed that there's a payment on my card that's pending.
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
My card's expiration date is close.