Instruct: Classify the online banking query into its corresponding intent.
Query: I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?
Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?
I had the wrong exchange rate applied to some cash I got abroad.
I could not get the ATM to work
I have been trying to exchange this for crypto but the app won't work could you please help me?
When I add money to my international card do you charge a fee to do so?
My card expires soon
I need to find out where the card is that I ordered.
Who can I speak with regarding a lost card?
Why is there a random payment in my statement?
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
Top-up is loaded into the card and no update.
How long does it take for a refund to appear?
Do the disposable cards have a transaction limit?
What is the max amount of top-ups?
I tried transferring money to a beneficiary, however, I was unsuccessful.
Do you take both Visa and Mastercard?
Are there specific ATM's that I can draw money from?
I know I'm getting a new card but would like know when I can expect to receive it.
To many charges on my card how do I go about fixing that?
How do I receive a disposable virtual card?
How old do you need to be to open an account?
Is it okay to hold money in multiple currencies?
What cards do you accept to top up my account?
Does it cost me anything to top up my account via bank transfer?
Why was I charged a fee for my card payment?