Instruct: Classify the online banking query into its corresponding intents.
Query: My son has just turned 13, is he old enough for an account?
What age do you have to be?
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
There is a transaction showing up several times.
Can you tell me why I was charged extra when I withdrew money?
I need to order a new virtual card, how do I do that?
Why hasn't the transaction I did arrive yet?
I'm trying to verify my identity but can't figure out how, what do I do?
how do I ask for a physical card?
I believe my top up is still pending
I seem to of forgotten my passcode.
What caused my top up to be reverted?
I have some transactions on my account I did not make. Can you cancel my card and prevent further use.
It didn't give me my cash
How come my card payment has been declined?
I've never been to that store.  That's a fraudulent charge.
What is the charge for exchanging currency?
What is the greatest number of times that I can top-up?
I can't verify identity through the app.
Can I order a new card by phone?
Which flat currencies can I use from you?
Can I change my name?  I am not married.
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
Do you offer services that hold money in different types of currency?
I need several disposable cards made per day.
What do I do when I get close to the expiration date of my card?