Instruct: Classify the online banking query into its corresponding intent.
Query: I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
How long will my most recent transfer take to go through? The recipient needs the money urgently.
I want to op up my account by using bank transfer. How do I go about it?
Where do your cards get delivered to?
are SWIFT transfers an option?
Why are you asking so many questions about who I am
Please help.  The card won't work.
This is not right, I was told I could take out cash at the ATM for free?
Card payment didn't go through.
Why was there an extra charge with the withdrawal of my money?
What countries do your accounts support?
Can I stop a transaction?
Can I already use my account although the identity verification has not passed yet?
How can I find a way to transfer money without it being rejected?
Do I get a card to keep in my wallet?
Why hasn't the app verified my identity?
How do I add a new card?
I think someone has hacked my card!
Can the card be mailed to Europe?
i needed money for a night out with the girls but i was declined, why?
My withdrawal is pending, why?
How long do bank transfers take to clear
I am unable to prove my identity
Can you tell me the countries you provide support for.
I am having trouble transferring money to a beneficiery.
The cash I asked for still hasn't been received