Instruct: Given an online banking query, find the corresponding intent.
Query: Why was a fee changed for my transfer?
I thought you guys offered free transfers. Why was I charged?
What steps do I do to transfer money using my credit card?
I am having issues using contactless payments, could my card be damaged?
Why was my atm withdrawl declined
I lost my card and need a new one, will it cost me?
My card isn't letting me purchase something and I wanted to know why.
the balance has not changed, but I have deposited some money
I've been waiting for a refund where is it?
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
Does the package with my card have tracking?
Where do I find my code to verify my top-up card?
Am I getting charged for making a payment?
Do you have a problem with EUR exchanges?
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
I put in a payment a while ago and it has still not cleared and is showing up as "pending", how long does it take to clear?
why wouldnt the atm give me money
Can I use my American Express card to add money into my account?
My card was stolen last night.
How come my top-up didn't go through instantly, like it usually does?
Why was my card declined in a shop?
I reside in the US, but I want a card.
How do I verify the top-up?
There are strange transactions on my account.  What should I do if I think someone stole my details?
Is there a charge for cash withdrawals? I always thought it was free.
Whats the transfer process