Instruct: Classify the online banking query into its corresponding intents.
Query: Why isn't my refund shown on my statement?
I've been waiting for a refund where is it?
How can I put more money into my account?
Can I change my PIN without being physically present?
Am I getting charged for making a payment?
Where can I go to find out how to verify my identity?
A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.
What is the procedure for depositing a virtual card
What are the fees associated with top up via transfer?
How can I close my account?
Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
What's the process to receive a second card?
Tell me why my balance did not change when I tranferred cash.
Is the EUR accepted for exchanges?
Why is my top-up showing as cancelled?
I would prefer a Mastercard.
I wish to use my American Express to put funds into my account.
What services can I use to top up?
What do I do if I cannot access the app?
Please help me.  I don't know my code to get into the app.
Why does a payment show up twice?
What is the dollar that I have pending on my statement there?
A debit came through that I need to dispute.
Can I get some help to get me card activated?