Instruct: Classify the online banking query into its corresponding intent.
Query: I'm still waiting for my top-up to go through
How do I know if my top-up went through?
How do I reactivate my card?
The app says I made a cash withdrawal that I didn't make
how to exchange currencies
The money disappeared when I tried to use my card to top up.
Can I order a new card by phone?
How long will it take to have my card mailed to me?
I recently bought an item using my card and I was charged an extra fee why is this?
Where can I withdraw money from?
I need to dispute a direct debit.
What is the reason my cash withdrawal is still pending?
Do I need to go to an office to change my pin?
There are duplicate transactions on my account
I might need to exchange between USD and GBP, is this possible with your app?
I have an unfamiliar direct debit in my statement.
Can I see where my funds come from?
Are physical card available?
Should I be seeing a fee applied for my money transfer?
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!
Where's the money I transferred into my account?
I found a charge on my debit that I did not make.
Someone stole my card!
Where can I use my Mastercard?
There is  an extra 1£ charge on my app. Why did it charge me extra?
Any place that takes Mastercard would be fine.