Instruct: Given an online banking query, find the corresponding intents.
Query: I'm not verifying my identity.
I can't do the verification.
I topped-up my account, but I don't think it went through.
What's the procedure with currency exchange?
I would like to change my name after marriage.
I exchange my currency quite a bit.  Do I get an exchange price break?
My top up was reverted. Can you help?
I need assistance with transferring funds to another account.
How do I cancel a purchase?
This disposable virtual card is not working.
need to know if there is a maximum i can top up
Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?
I bought a product a week ago, but may need to return it.
What's the process for topping up my card?
The app reverted the payment I made.
I have a canceled top-up and wanted to know about it.
I need to know where I can withdraw money.
i need a refund right away but the funds aren't available in my account
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!
We want to start a college fund for my daughter.
What happened to my top-up? I think it was cancelled.
I need information explaining why my top-up failed to go through
Do you charge extra for duplicate cards?
I used to know my password, but not anymore.
Which currencies are allowed?
There was an extra fee on my account when I got cash.