Instruct: Classify the given online banking query into its corresponding intents.
Query: My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
Is the 1 pound charge going to be reimbursed on my card?
What is delivery speed to the United States?
Card payment has be declined.
Why did I only receive a partial amount of what I tried to withdraw?
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
How come my top-up didn't go through instantly, like it usually does?
When can I expect money to be transferred to my account?
Is it possible that my card payment was reverted?
When can I expect delivery?
What can I do to verify my card?
Is there a limit for top ups?
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?
Will I get charged fees when I add money with an international card?
How do I get a new card when my old one expires?
I am in the EU. Can I get one of your cards?
What is the fee for a foreign currency exchange?
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
How do I dispute a debit that I didn't make?
How can I change my Rowlock ?
Am I allowed to transfer money to a beneficiary?
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
I can't see all the refunds in my statement
Can I convert money into different currencies?
What are the steps of verifying an identity?