Instruct: Classify the online banking query into its corresponding intents.
Query: Why has my withdrawal not posted?
The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?
How do I go about verifying the top-up card?
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?
What would be a reason my transfer got declined?
Is the exchange rate current?
What is the longest a US transfer should take to appear in my account?
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
HOW LONG THE CARD VALIDITY
Is there a fee to make a transfer?
What's the procedure for canceling a purchase?
My card payment has failed.
what are the exchange rates for getting cash
How long does it take for a transfer to finish pending?
I would like to change to a different currency.
I heard you have an auto-top up option, where do I find that?
How does a disposable virtual card work?
I may need to exchange my USD for GBP, can your app do that?
What is the extra €1 on my statement for?
My cash withdrawal was declined, why?
The app shows Direct Debit payments that I didn't make
I have a payment which has not been approved.
Help me to set up contactless payments.
What should I do if I can't prove my identity.
Can I reset my PIN if it is blocked?
Can you tell me how I go about activating a new card?