Instruct: Classify the online banking query into its corresponding intent.
Query: When will my top up be approved?
My top up hasn't gone through
I would like to know why so much identity information is required?
Why is there a $1 charge on my statement?
What's my pin number?
How do I get extra physical cards?
I can't use the app because I got mugged yesterday and they took everything. I need some help.
Why can't I make multiple payments with my virtual card?
Am I allowed to transfer money to a beneficiary?
Why am I still waiting for my refund
What do I do if I can't access the app?
totally unacceptable.  I'm stranded with no cash because the ATM wouldn't give me any money!
Why can't I withdraw cash?
Can you tell me what the cash withdrawal is in my statement?
My money I added isn't on my card.
It's only been a few weeks my my top-up got cancelled
What's up with verifying top-ups?
I was charged extra when I made a cash withdraw, why?
I withdrew cash and I think the exchange rate is wrong.
Why have I been charged a fee for transferring money?
Which foreign currencies can I get transferred into my account?
What does my daughter need to open an account?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
There has been a payment  in the App that has not be done by me.
Is there a charge for exchanging foreign currency?
Balance hasn't been updated following a bank transfer