Instruct: Classify the online banking query into its corresponding intent.
Query: I can't get any money from my account.
My card doesn't work. I can't get cash out at an ATM
How do I close my account, since I'm dissatisfied?
Will you be able to exchange to EUR?
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?
where do you find your exchange rates?
Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.
Where do I go to reset the passcode?
The payment for the card did not go through
How can I get funds into my account from my American Express?
How do I make a currency exchange?
Is there a tracking number for the card you sent me?
I know there's an auto-top option but I can not locate it when I look?
I don't see me 'top up' in my wallet
What's the procedure for getting a card?
Is there a charge for topping up by card?
I've been waiting for a top up to come through for over an hour and I need the funds now.
What countries do your accounts support?
Can I have a new card shipped to China?
Is my card denied anywhere?
How can I change my name because I just got married?
I requested money from the ATM and it didn't give me as much as I requested.
Please help me, there is a transaction in the incorrect account.
Can I have a spare card for this account please?
I am still waiting for a money transfer to appear.