Instruct: Classify the online banking query into its corresponding intents.
Query: Why hasn't the money transfer arrived yet?
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Why did I get charged a fee for my transfer?
What happens when my card expires?
I have an unauthorized charge.
Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.
what currencies can i exchange between on your app?
How can my account have money transferred into it?
do I need to verify my identity before I can use my card?
I was doing a transfer and received a "decline" message.
How can I go about resetting my passcode?
My identity is unable to be verified.
The amount of cash I requested to withdrawal did not match what I received when exchanged
My money transfer has not happened yet
How long until my card will get here?
How would I top up with a cheque?
How long will my top-up stay pending?
what do I need to do if the ATM kept my card?
The passcode isn't working for me.
I would like to know how to transfer money into my account.
I'm not happy with the services I'm getting with this company. Can you please delete my account?
How low does the balance have to be before the system updates?
How many active cards can I have?
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!
Help Me!  I lost my card.  What should I do?
What is the charge for topping up a card?