Instruct: Classify the online banking query into its corresponding intents.
Query: what is going on with my cash withdrawal? the exchange rate is wrong
how come when i got cash the exchange rate was different than it should be
I don't know where my phone is.
What currencies do you accept for adding money?
why do i have to verify top up?
Can I have more than one card?
What are the top up charges for all US cards?
What is the process for activating a new card.
Card delivery services? Where?
I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.
Can I still access the app even though my phone was stolen?
How do I make my card appear on the app?
Reasons for top up cancellation.
What is the max I can top up?
I'm hoping you can answer my question about a pending transfer that I've had for a while now.  I know that all of the account details are correct, so why is it taking so long to go through?
How do I use the app to exchange currencies?
Why am I unable to withdrawal cash?
Where do you deliver cards to?
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Which card would I get, Visa or Mastercard?
My cheque is slow to cash
I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Why hasn't a transaction I did to my friend arrived yet?
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
How can I create a disposable virtual card?
My bag got stolen with all my cards. Can you please cancel my card and send a new one?