Instruct: Classify the given online banking query into its corresponding intent.
Query: Why do I need to verify my identity?
Can I use my account although the identity verification has not been accepted yet?
I tried to get cash out of the ATM but it is taking too long
I'm happy with Mastercard and want to stick with just that credit card.
I messed up and made a transaction using the wrong account.
is there a limit to top up
A payment is pending
How did you arrive at the rate of exchange? I thought that I would get more cash.
I was so embarrassed. Why didn't my payment clear?
I need more assistance with how to activate my card.
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
Will you guys charge me for topping up by transfer?
Why can't I see my funds after I topped up?
I don't think I should have been charged a fee to use my card.
Do you know the rate of exchange?
What does a pending cash withdrawal mean?
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
Why can't I topup my account?
What information do I need to see my source of money?
Why didn't the ATM give me all my money
My payment did not go through because the app reverted it
this verifying the top up is annoying
Is it possible to have more than one disposable card?
What forms of ID work for verification?
Top-up is loaded into the card and no update.
Something is wrong, my top-up is gone and I don't know what happened to my money.