Instruct: Classify the online banking query into its corresponding intents.
Query: How long should it take for a transfer to go through? I have been waiting a while.
Why can't the recepient of my money transaction see it?
How long does the "pending" period of a transfer take?
do i need to add money before i order a card
Can cards be dispatched on a specific date?
I topped off my card is that something you will charge me for?
My identity hasn't been verified.  Can I use my account?
i'm not satisfied with the services and no longer want to be a customer
Unsure how to provide my identity.
I did a payment but the app cancelled it.
My card isn't letting me purchase something and I wanted to know why.
How long does it take for a bank transfer to show on my balance?
I may need to exchange my USD for GBP, can your app do that?
I did a transfer and I was charged a fee that shouldn't be there!
I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
What physical locations can I use cash to top up?
I put some cash into my account but it's not displaying that on my balance.
Can you tell me why my card keeps getting declined every time I try to use it?
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
Could my daughter open an account?
I saw a payment come out of my account for a merchant I don't remember.
How do a reverse a duplicated charge?
I did not get the cash that is showing up in my app.
I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.
When does my transfer from the US arrive in my account?
Where is my money transfer?