Instruct: Classify the given online banking query into its corresponding intents.
Query: How long does it take in Europe to do a transfer?
How long will it take the money to appear in my account?
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
Are there limits with top-up?
Where do I go to add a new card?
I would like to return my purchases
I might have been charged on my debit statement by fraud.
do I need to verify my identity before I can use my card?
Why am I being charged more on exchange with things I bought abroad?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
I was charged twice for the same thing.
What are the additional charges for a SWIFT transfer?
My salary is in GBP - what should I do?
How would I top up with a cheque?
I want a new card
Is it free for top ups?
I have a duplicate payment on my card.
How can I move money from my account at a different bank to the account I have at this bank.
Where do I go to order my card?
Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?
Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
Why can't I take cash out of the ATM?
Why have i been charged a fee for using my card?
There is payment showing that I didn't do.