Instruct: Classify the given online banking query into its corresponding intents.
Query: I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?
I sent money about 5 days ago and the recipient has not received the money yet.
I want to revert a transaction I did this morning
What are the auto top-up policies?
There is a direct debit payment on my account that I didn't authorize.
Just received my replacement card, what steps do i need to take to activate it?
I tried to top up, but it didn't finish.
I am seeing in the App a payment that its not mine
Why has another fee been placed on my statement?
There is a payment that has not processed.
I think I am a victim of fraud.  I noticed there was a charge on my account that I didn't do because I haven't touched my card today.  Can you please reverse the charge and refund my money?
There was a transaction this morning that I'd like to reverse.
I want a refund for an item
I mistook my pin and now I am locked.  Can you unlock me?
When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.
Why do I get a fee every time I transfer?
app malfunctioning, does not know its me
Could I open an account for children?
The app doesn't think it's me.
What information do I need to see my source of money?
What is the refund procedure?
Please tell me the limit to topping-up.
I got less cash at the ATM than I asked for. Why?
For what reason did my top-up get cancelled?