Instruct: Classify the online banking query into its corresponding intents.
Query: Why did I not get my refund yet?
Why isn't my refund showing in my statement?
I would like to change the the PIN on my card.
I tried activating my card and it didn't work
Can I convert money into different currencies?
Can you tell me where I can withdraw money?
An incorrect exchange rate was applied to an item I bought.
My card payment had the wrong exchange rate
I had trouble with an incorrect rate being applied when using the ATM with foreign currency.
where is this money from
Help! I think someone has made a cash withdrawal with my card!
Why did my card payment not work?
How much is it to use my US debit or credit card to top up?
How do I order another card?
Help me find the transfer that I did.
My transfer failed to process correctly. Is there a reason this would happen?
Show me how to activate my card
I can't find how to top up my account with a check.  Where is that?
How do I get a new expiration date?
How can I receive a virtual card?
How can I verify my identity?
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.
I deposited a check a few days ago and it's still not gone in! Please help me with this
Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?
Are money transfers free?