Instruct: Classify the given online banking query into its corresponding intent.
Query: I have not received a refund.
I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?
I don't know if I made this payment on my card.
Where do I find how to top off with a check?
I can't seem to get my virtual card to work.
Do I need a disposable card?
I made a payment that's pending. Will it go through?
Someone may have made an error in figuring out the rate of exchange.  I should have received more cash than I did on my most recent withdrawal.
What flat currencies do you use for holding and exchanges.
I tried to make a transfer but it failed. will you tell me why?
I tried to get funds in hard cash but it was rejected!
I didn't get the correct amount of money from the ATM machine
Can the exchange rate change while I am in the process of making a withdrawal?
Why is my withdrawal from the ATM still showing as pending?
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?
The exchange rate on my payment doesn't look right
When will my transfer finish pending?
I would like to get a few more physical cards.
How do I find out my source of funds?
Show me how to link the new card,
What is this witdrawal
How long until the card arrives?
I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?
How long does it take for a transfer to show up in my account?
What is the expected delivery date of my card?
I did a transfer but it is still pending.