Instruct: Classify the online banking query into its corresponding intents.
Query: Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
There are funds showing in my app that I did not receive.
In what way can I change my PIN and where do I need to be?
Why did my payment not go through why did it cancel?
Why did I get charged a fee on my card?
I am unable to prove my identity
Someone took my card without permission
Why was the exchange rate so wrong when I bought something!
Why wouldn't a transfer go through?
I need to terminate my account immediately.
My card needs to be activated.
My card was declined at a restaurant today and I am not sure why.
I'd like like to know where I can order a virtual card?
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
I need clarity on why my card is not working.
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
How do I get a refund for an item I bought?
I wish to top up using a cheque.
I do not see the money I transferred into this account
Why is there an additional fee showing on the statement I received?
How many active transactions can I make with a disposable card?
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
Are extra cards free?
Where are my funds? I topped off my car but it didn't seem to complete.
There's a payment with my card that I definitely didn't do myself, never seen that name before.
How can I close my account?