Instruct: Classify the given online banking query into its corresponding intents.
Query: An extra fee has been added to my card payment is this correct?
What is this fee for card payment?
Can you please tell me how long it takes for the transfer to be available.
Where do you deliver cards to?
My phone is at the hotel.  How can I use the app?
I need a Visa card
The balance does not appear to have updated.
My statement shows and extra 1$ that was charged to it and I would like to know why.
Is there such thing as an auto top-up option?
Why has transferring money resulted in a charge?
How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...
Do you have a return policy?
Why hasn't my return cleared my account?
Is there a fee for european bank cards?
Why was I charged a fee for withdrawing money?
Where do my available funds come from?
My phone has been lost or stolen
I am waiting on the refund
I did not receive the correct amount of cash.
What countries do your accounts send and receive to?
Is there a reason why there is an extra £1 charge on my account?
Is there a reason to why I was charged twice for a transaction?
How do i request more physical cards?
I could not get a top-up to work, why?
My card has not come in the mail yet.
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!