Instruct: Given an online banking query, find the corresponding intents.
Query: I'm still waiting on my identity verification.
I'm having difficulty verifying my identity.
I've been charged an extra £1 and I don't know what it's for
How do I see my card in the app?
Can I use my card in another institutions ATM?
I need to make my card PIN a different number
I recently made a transfer that I would like to cancel
I was using a foreign currecy to make a payment and the applied the wrong rate.
Why am I unable to withdraw my money through this card?
Where do I go for a refund?
If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?
What are the top up charges for all US cards?
I have an unauthorized direct debit on my account
I topped up recently and saw the money go through, but now it's just gone? What's going on
Why has my top up been returned?
Why hasn't my balance been updated? I've deposited a few cheques some days ago!
I got a message that I cannot name X as a beneficiary.
When can I expect my card?
What is the expected delivery date for my card?
why can't my beneficiary make transactions?
Can I top up?
I am missing a refund amount on my account.
Why is my top up not completing?
I was getting cash and the card got stuck inside
I got a €1 extra fee in my statement
When do you charge fees on accounts? I just saw a charge on my statement.