Instruct: Given an online banking query, find the corresponding intent.
Query: A fee that shouldn't be there is there after using my card!
Why do some of my payments have fees?  I don't understand.
I am looking to delete my account. I'm not happy with the service provided by you.
I've forgotten my passcode. Can I reset?
Can I get a card if I don't reside in the UK?
I'd like to open an account for my kids can I do that?
is my pin the same as my passcode
Where are you getting your exchange rates from?
How do I receive a disposable virtual card?
Why did the funds for one of my purchase come back to my account?
Seems like my top-up has failed
Last Saturday, I made a payment and the exchange rate was wrong.  I was charged too much.
I can't see my cash deposit in my account.
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
How can I verify my identity?
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
Do I get charged if I top up with my European bank card?
I tried using a check to update my balance, but it isn't work? Is something wrong?
I'm supposed to be getting a refund but it hasn't shown up, now what?
I wasn't able to use my top up card because the money I put on there wasn't there anymore
I would like to use cash to make a top-up?
How long does a transfer take?
Why did the ATM cancel my transaction
What is preventing me from adding a specific beneficiary?
what's my top-up verification code?
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?