Instruct: Classify the given online banking query into its corresponding intents.
Query: What should I do if my phone is lost or stolen?
Help me.  My phone has been lost or stolen!
How can I activate my new card? I didn't recieve any information with it about how to do so.
I deposited money but my balance hasn't been updated yet.
Why is the exchange rate different than expected on my transaction?
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
Do top-up limits exist?
The app is showing a direct debit payment that I never made
Can I reset my PIN?
how long will it take for my transfer to stop pending
Can I see where my money came from?
What should I do if my passcode won't work?
I need several cards per day. And I need to be able to throw away all of the cards I make.
My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?
Is it possible for a friend to personally send me a payment?
Can you explain why I am now getting charged a fee for using my card?
Can I receive payments in another currency?
Soon my card will expire, how do I get a new one?
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
why does my statement contain an extra fee?
Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.
Are there going to be fees from adding money with an international card?
European bank card for top up will come with any extra fees?
Is there a top up fee?
What do you require for identity verification?
I noticed additional charges when transferring?