Instruct: Classify the online banking query into its corresponding intent.
Query: I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?
I've been trying to do a transfer multiple times and have failed? Is the system down?
My cash withdrawal says pending, why?
I have a fee and I don't know why
I have yet to receive my virtual card
A direct debit appears in the app but I didn't authorize it.
When will I receive a transfer from europe?
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?
Why was I charged an extra fee when doing a transfer?
I think my account has been hacked there are charges on there I don't recognize.
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP
I'm having difficulty verifying my identity.
I made a transfer but my balance hasn't been updated
I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?
How do I re-order a damaged card?
What is necessary for the identity verification?
How do I know when my new card is going to arrive?
Is there any way to get another card on the same account?
Why would my top up be reverted?
The app rejected my top up
The App shows a fraudulent payment made on my account.
Can I exchange from USD to GBP?
Why was I not allowed to do a transfer to a beneficiary?
Can i have the item refunded?
I got notified that my top up has been reverted. Why?
I've forgotten my app passcode completely.