Instruct: Classify the given online banking query into its corresponding intent.
Query: I topped up last night but don't have any funds, why not?
When will my top-up go through?
what is the exchange rate for foreign ATMs
I think the currency exchange that's been applied is wrong.
Is it acceptable to use either Visa or Mastercard?
there is a transfer pending.
Why am I not allowed to verify my id?
The terminal I paid at wouldn't take my card. Is something wrong?
I tried to make a transfer but it failed. will you tell me why?
How long does it take to activate the card, as it does not look like its working?
How do I get a new card as your machine swallowed mine!
What are my options for holding money in multiple currencies?
I'm still waiting on my identity verification.
My friends would like to add to my account. What is the procedure?
Why is there a $1 charge on my statement?
My card expires next week. How do I get a new one?
Where do I go to update details?
Where can I find top up by cash deposit?
When I top-up, the app reverts it.
Would it be possible to open up an account for children?
Why did I get charged a fee for my card payment?
Why is my transfer taking so long to complete?
I don't want to give you all my identify details.
What locations are cards delivered to?
How do I auto top-up?
I want to use cash to top up.