Instruct: Classify the online banking query into its corresponding intents.
Query: Why are there multiple transactions showing for one purchase?
Why do I have a transaction showing up more than once?
The card PIN?
I tried to pay through my account but the payment is not going through. What's going on?
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.
Can I get a card in the EU?
The balance does not appear to have updated.
I was denied cash at an ATM
How do I get my money back for something I bought?
My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?
Can you explain to me why a top-up would still be pending?
What is the extra fee on my statement?
Is it possible to access my phone from the hotel/
I've forgotten my app passcode completely.
I just did a money transaction but its not showing they received it
What is the current exchange fee?
I may need to dispute a Direct Debit payment.
My transfer did not work, what was the reason?
I entered a wrong PIN too many times. How can I fix this?
How do I fill out the identity check?
There is a transfer not showing on my account.
I don't have the device I used to log onto the platform so I can't access it.
My app says I withdraw money from my account from an ATM.
This company is bad, delete my account now.
Can i use this card at any store?
I need a new card because the ATM took mine.