Instruct: Classify the online banking query into its corresponding intent.
Query: Your company is lame. Shut down all my account services right now.
Remove my account immediately.
When will my deposit be processed?
Do I have to pay more for exchanges?
Where is this card accepted?
Why would my card payment not work?
My ATM transaction was cancelled.
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
Reasons for top up cancellation.
Help! I need to cancel a transaction.
I forgot my password to get into the app!
Why would the app show a withdrawal that I did not make?
What do I do if the ATM swallowed my card?
My card seems to not be working at all.
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.
A card has been sent to me, how do I track it?
Is there a reason that my top-up is still pending?
Can I check to see where the funds came from?
I made a deposit and the balance hasn't been updated.
Is auto top up available?
Is it possible to purchase more physical cards with my account?
How can I update my details since I moved?
How old do you need to be to use the banks services?
There is a direct debit payment that I did not make.
There is a direct debit fee in the App that I didn't do.
How do I add a new card?