Instruct: Classify the online banking query into its corresponding intents.
Query: what documentation do I need for the identity check?
How can I prove I am me?
My cash withdrawal shows pending, why?
How do you determine exchange rates?
Where can I find the verification code for the top up card?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
I would like to use one of my cards for a family member. Is that allowed?
Why can't I withdraw cash?
Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?
Can my daughter make an account?
How long do I have to wait for my bank transfer to appear in my account?
My top-up is not working. Why is that?
What's my limit for topping up?
How long does it take for my physical card to be delivered.
I want to close my account & I will never do business with you again.
Can I have it delivered on the date I need it delivered?
I didn't get the correct amount of money from the ATM machine
Is there a Mastercard ATM nearby?
Why wouldn't the ATM give me cash?
My plans may change so I may need to change from GBP to AUD.
I can't figure out how to unblock my pin number. Can you help me?
Why can't I complete my transfer?
Why was I charged an extra fee when using an ATM?
Can exchanged be made to EUR?
Why did I get charged when getting cash?
I cannot get my virtual card to function.