Instruct: Classify the online banking query into its corresponding intent.
Query: Is my PIN recorded anywhere?
How do I find my new pin?
How do i cancel a charge?
I'd like to have it delivered on Saturday.  Is that possible?
Why am I still waiting for my refund
Help, my phone was stolen, please advise!
The app rejected my top up
Your exchange rates are coming from where?
Please help me.  My card is missing.
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
I'm expecting to see a cash withdrawal but I'm still waiting.
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
what is source of my money
A fee came along with me paying with card
What exchange rate is it?
Can you tell me the restrictions for the disposable cards?
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.
There is a direct debit that I didn't set up, what should I do?
My card didn't go through.  It doesn't make sense.  You told me that everything was ok.
I haven't received my transfer funds yet, where are they?
How can I find out about an extra fee on my statement?
Someone else accessed my account and made a payment.
How can I exchange to EUR?
I made a deposit and the balance hasn't been updated.