Instruct: Classify the given online banking query into its corresponding intents.
Query: I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
My account is  new  why can I  not top up
how can i exchange currencies
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
Where do I find PIN for my card?
Trouble with my top up
Can I get a card although I'm not in the UK
I would like to delete my account now, please.
I have a card payment that has been pending for some time and would like to know when it is going to go through.
I am unsuccessfully trying to make a transfer can you help?
Why did I have to pay an additional amount when using my card to pay?
I am traveling, what can I do to set up auto top-up?
What countries can I use the card in?
How's the exchange rate looking right now?
How do I use a check to top up?
I am having issues using contactless payments, could my card be damaged?
If my card payment isn't working what do I do?
How do I start an exchange between GBP and AUD?
How do i cancel a charge?
I am having trouble transferring money to a beneficiery.
I was charged an additional amount of money for making a purchase with my card
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
I am having problems with my physical card.
Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?
When will my transfer post to my account?
What does it mean if my cash withdrawal does not show up properly?