Instruct: Classify the given online banking query into its corresponding intent.
Query: The balance has not been updated.
How long do transfers take to go though
What currency is supported for exchanges and holding?
Why did using an ATM cause me to be charged an additional fee?
Why was my payment declined? I keep trying my card but it's not working.
I forgot my code
I need to order a new card as my other one was stolen.
Please tell me about disposable cards.
why and how soon do I have to have proof of identity to you?
My app says that I'm not verified.
Can you help me get Top Up to work in the Apple Pay function?
Can the card was sen to me be tracked?
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
The exchange rate for my card payment doesn't seem right.
Where is a Mastercard ATM?
My card doesn't work when I use it.
There are transactions that I don't recognize. What do I do if I think someone is using my card?
What is the meaning of a pending payment?
Are you able to guide me to my card's location?
When did I get a $1 extra fee on my statement?
I was told to verify my identity, how do I do that?
What is the charge to make a transfer
My card has an issue, the payment has been deferred.
I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?
I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
There is a payment that is not mine in the App.