Instruct: Classify the given online banking query into its corresponding intents.
Query: which identity details are required
What is the reason for the identity check
How to I close my account?
There's a payment in the app I don't recognize.
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
How do I change my passcode?
I am still waiting for a refund
may I have a Visa and a Mastercard from you.
I would like to delete my account now, please.
The amount of exchange was not correct for the item i bought.
What US cards do you accept?  I only have 1 other.
Why am I getting declines when trying to make a purchase online?
how do i get the card linked
Can you check if my money has reached my account since it is not showing up yet?
where are the transfers originating
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?
Why did my top-up not work?
Can I get an auto Top-up?
What is the price for an additional card?
Please delete my account and personal information.
I cannot try my PIN anymore.
My password doesn't work.
I goofed up and used the wrong account.  Please help.
The passcode isn't working for me.
Please could you give me a refund