Instruct: Classify the given online banking query into its corresponding intent.
Query: I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
Are purchases returnable for full refund?
My card was stolen and used to make several purchases. Please freeze my card so no one can use it.
After transfering some money my balance hasn't changed.
Do you charge a fee on currency exchange?
Does the app allow for exchanges between currencies?
Can I automatically top-up when traveling?
Is my daughter eligible to open an account?
I was charged an incorrect exchange rate for a withdrawal.
My statement shows an extra fee - what is it?
If I order a new card, how much will it be and how long will it take me to get it?
I bought something and already paid for it but now I don't see it.
My disposable virtual card won't work.
What does the bank charge for lost or stolen card replacements?
Is there a reason for my top up to be cancelled?
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.
Why was there a transfer fee on my account?
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
i have yet to get my pin
I have cancelled payments to this card.
When the time is right will this automatically replenish my balance?
I tried to withdraw $100, all it gave me was $20.
Can I change my PIN at my local bank?
Why do you need to check my identity?
A cash withdrawal has been done that I didn't do.