Instruct: Classify the given online banking query into its corresponding intent.
Query: I'm seeing a direct debit payment that is not me.
I don't recognize this debit transaction in my billing statement?
How long should it take for a transfer to go through? I have been waiting a while.
I was trying to top-up and my credit card was declined. Can you tell me why?
can i create my own pin right away
My disposable virtual card got rejected
Can you make sure I get a MasterCard and not a Visa?
Is it possible to get a new card in China?
I just checked my statement and saw a $1 charge, why is it there?
What's the limit for auto top-up?
I need to terminate my account.
How can I cancel my transfer?
How would I top up with a cheque?
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.
Please give me a Mastercard instead.
I need assistance activating my card?
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
What happens if a merchant doesn't accept  you payment?
I've been waiting for 3 days, why is my withdrawal still pending?
The exchange rate for my cash withdrawal was incorrect
What do I do after the ATM takes my card.
How can I find an ATM that accepts this card?
I still haven't gotten my new card.  When will it get here?
I think I was charged extra on my payment on last Saturday.  Maybe the exchange rate was wrong?  I'd like a refund.
I want to exchange USD and GBP with the app
What is not accepted in order for me to top up my account?