Instruct: Given an online banking query, find the corresponding intents.
Query: I'm having difficulty verifying my identity.
Why can't my ID be verified?
I received a transfer in GBP how do I change it to a different currency?
Why do I need to verify the top-up?
I transferred money but the balance did not update.
why and how soon do I have to have proof of identity to you?
the exchange rate I got for cash was wrong
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
I'll send a check to top up my account
I have not received the completed transaction.
Can I purchase with cash or cheque?
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
When did you send me my new card?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
Why was I charged for withdrawing cash?
I'd prefer Mastercard.
The exchange rate for my cash withdrawal was incorrect
Can you tell me what cards and currencies you support?
My Apple Pay top up with my American Express card is not working? Please tell me why
It appears my top-up has not gone through.
I am locked out from entering my pin.
Why was an extra charge added when I used my card?
How do I activate my card so I can start using it?
I'd like to open an account for my children. How can I do that?
I have a strange transaction for £1 on my statement, what is that?