Instruct: Classify the given online banking query into its corresponding intents.
Query: I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.
Can you explain to me why a top up would be reverted?
I attempted a transfer, but it failed.
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
Will there be a charge when money is added to my account?
There is a withdrawal waiting.
There is a payment that has not processed.
My bank app said that I got cash from an ATM, but that's a mistake.
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
when i travel can it top up automatically
My account shows up as pending after I received cash from the ATM earlier.  How can this be still pending? I've got the cash already.
What should I do if my card is stolen?
I am still waiting for a money transfer to appear.
Can you tell me if I can track the card you sent me?
Do you have charges now when you pay with a card?
Why do I see an extra fee on my statement?
I don't like the services, please close my account
Will I be charged for exchanging foreign currencies?
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?
Is there a fee when I add money to my international card?
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done
What physical locations can I use cash to top up?
Please tell me the types of currency I can hold.