Instruct: Classify the given online banking query into its corresponding intents.
Query: What caused my top up to be reverted?
Hi, I have done a topup, but my money was reverted. Please look into this issue.
Hi,  My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.
How to unblock my PIN?
Why is my cash request and the amount I received different?
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
Need a new card, mine is expiring.
I'm supposed to be getting a refund but it hasn't shown up, now what?
Can I top-up via Apple Pay?
I was charged more than once for a card payment I made.
Why have I been charged a fee for cash withdrawal?
I need to know the process to transfer money into my account.
Can I still access the app even though my phone was stolen?
Please let me know how to place an order for a virtual card
There are automatic debits on my account that I did not make.
Can I get a few more physical cards?
Why couldn't I transfer to a beneficiairy?
The ATM machine would not give my card back
I happened to forget my passcode
Can I use as many top-ups as I want?
I need to do a card activation.
Why does a payment show up twice?
can i verify my identity i the app
Can you check if my money has reached my account since it is not showing up yet?
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?