Instruct: Classify the given online banking query into its corresponding intent.
Query: I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
Why can't my ID be verified?
Would it be possible for me to get a second card?
I want to open an account for my children
Do you only use Visa or do you have Mastercard too?
My transfer to a beneficiary was rejected.
The store card reader would not accept my card.
Is there a fee for topping off by transfer?
I noticed that there's a payment on my card that's pending.
Why isn't my card working anymore?
It won't let me prove my identity.
Where do i verify a top-up card?
When will my deposit post to my account?
I tried to top up but the app rejected it.
How long will it take for me to get my card?
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
Is this app capable of exchanging currencies?
My transfer is failing when I try to do it.
Why can't I transfer to another account?
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
What is the fee for a cash withdrawal?
I took out money and there is a fee.  Why?
I am having issues using contactless payments, could my card be damaged?
I made a payment and it was reverted and wanted to know why?
When I got cash, the exchange rate applied was wrong.