Instruct: Given an online banking query, find the corresponding intent.
Query: My account balance has not updated to reflect my recent transfer.
I made a bank transfer and the balance hasn't updated yet.
I want some extra physical cards.
I entered the correct pin but I still couldnt get funds.
There is a charge for 1£ on my statement.  I do not think that I bought anything that costed 1£.  What is going on?
How do I know what the exchange rate will be when I make an exchange.
I want to know which currencies and cards are supported, can you provide a list?
Why does my transfer keep failing? I've tried 5 times and they all failed.
Still waiting on my refund...
Please inform me how to get a new card as mine is about to expire.
Am I able to use my account if the identity verification is not complete?
Can you explain your refund policy, please?
I attempted to top up using my card, but now the money just disappeared?
In the app, how can I make it show the new card that arrived?
Which ATMs am I allowed to get money from?
Where do you mail physical cards?
When will my transfer from the US get here?
Help my prove my identity.
How long will I have to wait for my money to be in my account?
I did not receive the right amount of cash I requested
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
I got less money than I asked for.
Are there topping up fees if I have to transfer?
Do you charge extra for exchanging currencies?
I thought transfers were free, why was I charged?
How do I cancel a purchase?