Instruct: Given an online banking query, find the corresponding intent.
Query: I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.
why would a merchant refuse a payment
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
I recently transferred some cash, but the balance has not changed.
What happens if I forget my PIN?
Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?
Can the card be mailed to Europe?
My bag got stolen with all my cards. Can you please cancel my card and send a new one?
I need to cancel a transfer
I can't find my card!  What should I do?
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
I inadvertently completed a transaction on a wrong account.
What is the maximum times I can auto top-up?
Can I get my friends to add money to my account?
How much does it cost to get more cards?
Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?
What do I do if I can't access the app?
I would like to cancel my purchase.
How do I find my PIN?
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?
What is the maximum I can top up?
What does it mean if my cash withdrawal does not show up properly?
I requested a refund but can't see it.