Instruct: Given an online banking query, find the corresponding intent.
Query: So, my transfer is showing as pending, when will it actually go through?
Why is a transfer I have still pending?
I'm not verifying my identity.
Where do I order additional cards?
Why am I not allowed to add a certain beneficiary?
What do I do if I can't get my card out of the ATM?
Why am I being charged again?
Could I get a MasterCard and Visa from you?
How long should I have to wait before I see the transfer in my account?
I noticed a duplicate charge on my statement.
It appears my top-up has not gone through.
What type of card will I receive?
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.
Please help!  I was mugged and everything stolen.  What do I do to stop them from accessing my account?
How old do my kids need to be to open an account?
Is EUR one of the currencies you deal with?
Why is my beneficiary not being allowed to get payment services?
I bought something and now I want a refund.
what I need to verify my account
My account seems a bit off and getting weird charges.
Why are you keeping my money from me by declining my card? What is going on?
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
What kind of businesses will take my card?
I didn't know there was a charge for tranferring. What is the charge?
I have a missing refund
The app isn't letting me log in, but my info is correct.