Instruct: Classify the given online banking query into its corresponding intent.
Query: What is the currency exchange fee?
Is there any cost to change foreign money to local?
Why isn't my id verifying?
Why was the exchange wrong for the item I purchased?
Is there a fee for topping up by charge card?
I cannot get to my app, what should I do?
Is it possible to exchange currencies?
What is the $1 transaction on my account?
I got the incorrect amount of money given to me from my account
I need to transfer something ASAP from China, how long will it take to post to my account?
Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!
I would like to track a card sent to me, how do I do that?
How can I get a refund for an item I purchased but has not yet arrived?
When can I expect the transfer to be complete?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.
How are the exchange rates for transfers calculated?
Why would you decline my card?
What do i do to get a physical card?
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
How to exchange my currency
Tell me why there is a fee for a card payment.
Where is my money transfer?
Can I pick between Visa and Mastercard?
I see I was charged $1 for a transaction.
my phone was lost