Instruct: Classify the given online banking query into its corresponding intents.
Query: Why wasn't my payment accepted by the app
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.
There's a €1 fee on my statement, why?
What documents do you need to verify my identity?
Why can't I add any beneficiary I choose?
Can I use cash to top up
I want to create a new pin.
How can I change my PIN without going to the bank?
I don't remember my passcode?
I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?
I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?
What are eligible holding and exchange currencies?
Are there virtual cards
I was charged several times for something
My app is showing a cash balance that I did not receive.
Still waiting on my refund...
Is there a limit to auto top?
Can I have it delivered on the date I need it delivered?
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
Seems like my top-up has failed
Is there a way to track the delivery of my card?
how does my statement get updated so i know when a refund will reflect on my balance
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?
I think my pin has been compromised, what do I do?
I'm confused ass to why my contactless is not working.
how much is it to exchange currency