Instruct: Classify the given online banking query into its corresponding intents.
Query: How much is the exchange fee?
Is there a pay structure for currency exchanges?
Is there a way to change my PIN without having to go to the bank?
How will I know when I can use the auto top-up feature?
The activation process did not work, please help?
Why can't I get cash from the ATM?
How do I change my name?
I see an extra $1  charge on my statement, why is this?
my pin hasn't arrived in the post! How do I cancel it or get a new one?
I did a transfer to my account, but it hasn't shown up
I'd like to use my American Express to place money into my account.
My cash withdrawl has the wrong rate of exchange.
What is the fee if I use a European bank for a top up?
Can you activate my card pls
I can still see money in my account after making a payment
What is the handling fee for transfer?
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
Why is the check I deposited this morning not showing up?
Why isn't my payment showing?
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
Please verify my source of funds.
What do I do if I can't access my passcode?
I did a topup successfully but its not showing in balance. I think there is some problem in system.
I have arranged a transfer, but no longer need to send it. How do I stop the transfer?
Is it possible to get both Visa and Mastercard from you?