Instruct: Given an online banking query, find the corresponding intents.
Query: Why is the identity check involved?
Can I use my account before my Identity verification has passed?
I am interested in giving a second card to my daughter, how can I make this happen?
I got the incorrect amount of money given to me from my account
Why is there a direct debit to my account? I didn't do that.
Why do I see a random withdrawal in my app?
I got a declining message during a transfer? please tell me why
when does my balance update for a transfer
What should I do if my card doesn't work?
Where can I find the top up verification code?
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
Could you please freeze my card immediately?
I got charged twice for the same payment. Please removed the pending payment. Thank you.
This card payment isn't is recognition.
My card is missing!  Help!
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?
I'm in China and really need a new card.
I haven't seen the cash yet from the cheque I deposited.
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.
I wanted to know why my transaction didn't go through.
I want to do a bank transfer to this bank, from an account at another bank.
What should I do once my card expires?
It looks like I was charged twice for a single transaction
I'm not sure what I need to verify my identity.
I need another card for a member of my family. Is this possible? How soon can I get one?
Can you tell me the names of the fiat currencies that I can use at your institution?