Instruct: Given an online banking query, find the corresponding intents.
Query: I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
I added funds to my account but the app didn't process it.
What do you need my identity details for?
i used a check check yesterday to balance my account and it isn't showing up?
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.
Why is my identification required?
I know I'm getting a new card but would like know when I can expect to receive it.
My app is showing a cash balance that I did not receive.
I want to delete my account.
What is the time period for money to be transferred?
I received the wrong color and size, can I return it?
top up cancellation
When will my top-up go through?
I don't see me 'top up' in my wallet
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
Do I have to top up in euros if I use a card, or can I use a different currency?
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
Is there a charge for exchanging foreign currencies?
I had a card payment that was declined.  Why?
How old do you need to be to use the banks services?
I am not receiving the correct exchange rate on my card.
Can you help me process a refund?
How do I use bank transfer to top up my account?
Is there a reason my refund isn't showing on my statement?
If I am running low on credit can I auto top up?
I'd like like to know where I can order a virtual card?