Instruct: Classify the given online banking query into its corresponding intent.
Query: How can I report that my card was stolen? I made a police report first.
My card has been stolen what do I do?
I made a deposit but it is not showing up in my balance.
on my statement there is a payment that I don't recognise
In regards to top-ups, can I do them via Google Pay?
My account is locked because I used the wrong pin too many times.  Please help.p
Can you explain why my payment is still pending?
I've changed my mind on an item.  How do I get a refund?
I haven't received money from a transfer?
Can you explain to me the way to verify my top up has gone through?
My purchase used the wrong exchange rate
Is there a pay structure for currency exchanges?
My currency rate is inaccurate.
What fees are there for adding money using an international card
How do I change my details?
Can I change my PIN at my local bank?
Set a new PIN please.
Is there a charge for getting my money?
I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
What is an exchange rate?
How can I order a card?
I have a direct debit I didn't make
My phone was stolen, what can I do?
What steps do I have to take to activate my card?
Why is there a payment I didn't do?