Instruct: Classify the online banking query into its corresponding intents.
Query: How do I know where I can use my card?
Is my card denied anywhere?
I don't recognise a Direct Debit payment
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
What is the basis of your exchange rates?
What are the auto top-up policies?
Why did you revert my top up?
I want a new PIN please.
I need to change my phone number.
For what reason must I authenticate the top up?
Why did using an ATM cause me to be charged an additional fee?
Does my account have the option to hold multiple currencies?
I purchased something overseas and the incorrect exchange rate was applied.
I tried transferring to an account but it won't let me.
What are the steps for the identity checks?
Can I link my card I previously received?
I don't understand where this charge came from.
I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.
I have a new email.
I just tried to top-up and now I'm getting an additional verification message, why?
I cannot get to my app, what should I do?
There is a payment on my card that I do not recognize.  I've never seen the name on the transaction before.
I tried to buy something online but my funds were transferred back to my account. What is happening?
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?
Why didn't this transfer work?
I don't understand what a disposable virtual card is, can you help?