Instruct: Classify the online banking query into its corresponding intent.
Query: I couldn't pay with card in a shop
Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.
Will I be able to get both a visa and a mastercard?
What should I do if my passcode won't work?
Tell me how to change my details.
I thought that transfers are free. Why was I charged an extra fee?
I paid with my card and I was charged a fee
What fiat currencies are used for exchange?
I was denied cash at an ATM
How would my friend be able to send me money?
I want to top up my account with a cheque
How do I receive a card?
I have a duplicate payment on my account
I need a new card to replace an expired one. Will it cost anything, and how soon?
Is there a reason to why I was charged twice for a transaction?
I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient
When can I expect money to be transferred to my account?
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.
Why was I charged $1 in a transaction?
I am having trouble transferring money to a beneficiery.
Help me access the card I already got so I can information from it.
How can I verify my top up?
Why hasn't my card arrived yet?
What do I do if my phone is stolen?
Will a beneficiary not accept a transfer?
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.