Instruct: Classify the online banking query into its corresponding intent.
Query: There's a payment with my card that I definitely didn't do myself, never seen that name before.
They is a payment I don't recognize on my statement.
What is the dollar that I have pending on my statement there?
Top up keeps failing
Is it possible to get both a Visa and a Mastercard?
I would like my money back for an item I purchased
I'm looking in the App and can't find my PIN, where should I look?
How long does it take for a cash withdrawal to show?
What should I do if I lost my phone?
I am missing my refund.
I don't think the charges made when I had currency exchanged are right.
Can I have it delivered on a specific date?
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
why can't my beneficiary make transactions?
My physical card is not working
When can I expect to receive my card?
How long until transfers complete?
I sent money to a person and they haven't received the payment yet.
what documentation do I need for the identity check?
What happens if a merchant doesn't accept  you payment?
I was overcharged one extra pound!
Was I charged more than I should of been for a currency exchange?
Why can I not take out cash?
I would like to change the the PIN on my card.
How can I close my account?
Why has my card been declined?  whats the deal?