Instruct: Classify the given online banking query into its corresponding intents.
Query: How long does it take for money to transfer?  I sent some to a friend and it hasn't gone through yet.
when will my transfer arrive
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.
Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.
The cash abroad exchange rate is applied wrong.
Is there a limit to how much I can top-up?
Can I change my pin number at a cash machine?
Do you provide currency exchange to Euros?
I could not transfer to a beneficiary
I am seeing in the App a some cash withdrawal that I did not do
How much does it cost to do a transfer?
Can I have a duplicate second card?
The cheque I deposited isn't showing in my account
When will I get a new card when I order it, and how much will it cost.
How do you determine the exchange rate?
My refund has not shown up on my statement.
I think my top up is still pending?
Does this app allow currencies to be exchanged?
Is a physical charge extra
Can you let me know why my cash withdrawal is still pending?
Is there a way to see where my money originally came from?
I can't upload my identification.
I see a cash withdrawal in the app that I did not do.
I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?
Why is the app showing a still pending message on a withdraw that has already been done?
Can I get a Visa instead of a MasterCard?