Instruct: Classify the given online banking query into its corresponding intents.
Query: Is it possible to have a discount for exchanging currency frequently?
How much does it cost to exchange my balance into a foreign currency?
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
Why am I getting charged more for using my card?
can i get a virtual card online
Why am I being charged again?
I am having problems with my physical card.
My card would not work at a shop.
I tried to use the ATM today but it would not accept my card.
Does google play offer the service to Top up?
Can I get a card even though I live in the US
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
How can I check if I have received a refund if it is not yet on my statement?
Where do I find a virtual card?
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?
They said I would get a refund but I don't see it on my statement.
How do I order another card?
how many uses are the disposable cards good for?
Why did my card payment get declined?
How do I obtain a second card?
Is it possible to exchange currencies using the app?
I had to pay a pound more than I anticipated!
I have zero dollars in my account. Can I submit additional funds via bank transfer?
What should I do if I see a withdrawal is pending?
I can't input my pin again.
Why wasn't my bank balance updated?