Instruct: Classify the online banking query into its corresponding intent.
Query: I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
Why was I charged a higher exchange rate when I bought something abroad?
I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.
Why was I charged extra using my card?
Your system is broken. My transfers keep failing, 5 times now.
I'm having difficulty verifying my identity.
Why was I not able to take cash from the ATM?
Soon my card will expire, how do I get a new one?
I returned an item but don't see it on my account?
I want to end my account
What process should I use to transfer money into my account?
Am I able to get both a Visa and MasterCard from you?
What is the process to get a new card when your old one expires?
I need to get a card, how do I do that?
Given a choice, I'd rather have Mastercard.
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
I tried to get cash but it was declined!
I need you to delete my account right now.
How do I verify the top-up card?
I would like to receive a refund for something I bought.
What ATM locations are near me?
If I don't live in the UK, can I still get a card?
Is there a longer processing time for international bank transfers?
Why can't I make multiple payments with my virtual card?
How do I change to AUD from GBP?
Google Pay Top up isn't working