Instruct: Classify the online banking query into its corresponding intents.
Query: Why is my identity not verified?
What do I need to bring for identification?
Are there any fees if I want to add money using an international card?
I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
my identity hasn't been verified and i can't edit my details, what's next
Help me cancel a transfer.
I have a second credit card from the US. Will you take it?
How do I link a new card in the app?
I need to check status as my friend hasn't got money I sent.
My transfer says pending. What does that mean?
I anticipate getting a Visa card
Why was my cash withdrawal cancelled at the ATM?
What currencies and cards do you support?
What countries can I use your services?
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
Why and I being charged this fee?
I tried to withdraw cash, but got declined!
Please tell me how I can receive a physical card
The ATM I used for foreign currency provided the wrong exchange rate.
I couldnt transfer money from my account.
There is a repeat charge for the same item
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
I have the cash already, my account still shows up as pending.  How can my account be still pending?
Are there limits to businesses that will accept this card?
I did not charge my account for that transaction.  That's an error.