Instruct: Given an online banking query, find the corresponding intent.
Query: Why should I have to prove my identity?
I don't understand why you want so much of my personal info.
I am interested in cancelling a purchase
The correct exchange rate wasn't given to me for an item I purchased.
Is there a way for me to check my balance?
what is this extra charge for a withdrawal?
need to know if there is a maximum i can top up
The payment for the card did not go through
What countries are you located in?
How many top-ups can be approved?
I would like to terminate my account.
I would like to get help from someone in your customer service department with assisting me with activating my card.
I have my card now how do I activate it?
My contactless is non-functional.
I tried to make a transfer like five different times. Why won't your system let me? Is it broke?
My card is not working at stores.
Apple pay is not accepting my American Express card, can you assist me with this problem?
I suspect someone used my card.
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
The cheque I sent a few days ago has not been deposited yet, what is the hold up?
I contacted the seller and he won't respond.  Please just refund me my  money.
Is it on purpose that my payment has been returned to my account?
There has been a charge pending on my account statement that I can't figue out it's for a dollar.
I cannot seem to buy something online with my card? the payment comes back, what's going on?
is there a limit to top up
One of my card payments has reverted