Instruct: Classify the online banking query into its corresponding intent.
Query: May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?
Why do you keep declining my payment?I tried several times with this card and it is just not working.
What other fiat currencies can I use?
I have a transfer that is still pending.
I want to deactivate my account.
How long is the wait for a money transfer to post?
What was the issue with my topping up?
I was trying to top up my account and it isn't working
Where is my pin? I don't have it yet
The disposable cards - what are they for?
Can you tell my why my funds transfer did not work properly?
How long does a transfer take to reach one's account.
Is there a charge for exchanging foreign currency?
Would I be able to top up as much as I can?
Do you do business in the EU?
I would like a  physical card sent to me.
What currency is acceptable for a top up?
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Can both a Visa and Mastercard be received from you?
I am unable to access my app due to forgetting my passcode.
Help!  In the app there is a direct debit that I don't remember.
Who can purchase a disposable virtual card?
I don't remember my password
The balance hasn't changed yet after depositing a cheque with some money.
I made a transaction, but I made it to an account I didn't mean to make it to.
Can I verify my top-up card?