Instruct: Classify the online banking query into its corresponding intent.
Query: I don't recognize what this payment on my statement would be for.
I'm using the app and I noticed a payment that I didn't make.
Could you assist me in finding my lost card?
How do I find my PIN?
I bought an item and the exchange rate was wrong.
do i need to wait for my card before i get pin
I withdrew cash and was charged. Why?
What happened to my top-up? I think it was cancelled.
I have kids and I'm curious at what age could they start to use your service.
Why am I being charged for ATM fees?
I can not find my refund.
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already  but same thing is happening .
Why doesn't my passcode work?
Why is there a direct debit payment on my statement that I didn't do?
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?
Where's my top up code?
I might be paranoid, but someone may be using my card.
I want to get rid of the account, and delete personal information .
Why are all my card payments being declined?
I usually don't get charged for transfers, why was I this month?
Can it add money automatically while travelling
I was charged an incorrect exchange rate for a withdrawal.
Why would a card payment be declined?
Can I have a spare card for this account please?
There should be a cash withdrawal that I haven't seen yet.
I need to verify my identity. How do I do that?