Instruct: Classify the given online banking query into its corresponding intents.
Query: Why did I get charged twice for the same thing
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
How do I know if my top up worked?
How do I order a card?
how do I link an old card?
I need to track the card sent to me.
I heard you have an auto-top up option, where do I find that?
I'd like to know what you guys look at to decide an exchange rate
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
Could you tell me why my cash withdrawal was declined?
Can I change my PIN online?
Why was there a fee when I pulled cash?
I looked at my statement and found a payment I and found a mistake.
My salary is in GBP - what should I do?
how do i avoid charges in the future
I have one of your cards, but I don't know how to link it.
After depositing a cheque my balance did not change.
I did a payment but the app cancelled it.
What is this extra pound charge for?
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?
I think my top up was reversed.
How can i get a refund for something i just bought?
Can you tell me what currencies I can use to add money?
What should I do if the atm eats my card?
How long do I have to wait for the transfer to be finalized?
Will I be able to get both a visa and a mastercard?