Instruct: Given an online banking query, find the corresponding intents.
Query: What kind of cards are supported?  What currency?
Do I have to top up in euros if I use a card, or can I use a different currency?
How come I can't seem to verify my id?
Why did my card get charged twice for a transaction?
I don't have the means to prove my identity.
Can you tell me why I haven't received my new card?
The cheque I sent a few days ago has not been deposited yet, what is the hold up?
What does pending mean on a cash withdrawal?
I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?
Where are the cards delivered to
I did not get the right exchange rate while getting my cash out.
Can you please tell me why my transfer failed?
I would like to cancel my account.
I was charge a fee that I wasn't told about
Why does my transfer keep generating an error message?
How long does it take for my top up to clear?
I'm not able to verify my identity.
An item I bought had the wrong exchange rate applied.
I received an extra charge for using the card. Why?
I think the exchange rate for the cash I withdrew was wrong.
What do I do if I see a cash withdrawal on my account that I don't remember making?
I am looking for my top-up verification code and cannot find it.
I contacted the seller and he won't respond.  Please just refund me my  money.
Why are there additional fees for transfers?
How much does each transfer cost?
Why won't my virtual card work?