Instruct: Classify the online banking query into its corresponding intent.
Query: Is there a fee to make a transfer?
Are there any charges for receiving money?
Why did my top-up not go through?
How do I contact customer support about my declined transfer?
I had a problem with my card payment, can you help?
I need to order a new card as my other one was stolen.
I am unable to use my card for some reason.
When should I expect to receive my card?
I did not make a direct debit payment as listed on my app
My transfer says pending. What does that mean?
If I ordered my new card last week, how much longer should I wait to receive it?
I don't understand why there is an extra €1 fee in my statement.
Why is my payment still pending?
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
How do I obtain a second card?
Is it acceptable to use either Visa or Mastercard?
I am traveling, what can I do to set up auto top-up?
My transfer did not work, what was the reason?
I need to reverse a transaction
Why can I not do a  transfer
I think a fee was applied for paying with a card.
how to change name on account
What are the exchange rates you assign?
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?
I want to use auto top-up. Is there a limit?
Is it possible for me to give my daughter a second card for this account?