Instruct: Classify the given online banking query into its corresponding intents.
Query: How are exchange rates determined?
Where can I find your exchange rates?
Is there a reason my transfer would have been declined?
I tried using my card, but it doesn't work.
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
I got a €1 extra fee in my statement
How can I top up using google pay?
My card payment did not go through.
Why has my money been returned back to my card.
How many days does it take for a transfer to go through?
I want to transfer money to a beneficiary, but I couldn't.
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
When will my transfer arrive from Europe?
Could you explain why my card payment did not work?
I am entering my passcode but getting an error.
I tried to transfer money but it didn't go through
How long does it take for a payment to change from pending?
The service here is horrible, I want to delete my account.
HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?
I got charged a fee that shouldn't be there from my cash
I wanted to know why my transaction didn't go through.
It seems like a transfer is pending.
Whats the max I can top up
I need a new card and I live in the United States.
Where can I find the auto-top up feature?
What number of times can I top-up?