Instruct: Classify the online banking query into its corresponding intent.
Query: Why do I see extra charges for withdrawing my money?
Will I be charged for a cash withdrawal?
Can I see my available money?
An extra fee has been added to my card payment is this correct?
I need to transfer money into my account, and I don't know how to do that.
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
I can't get the virtual card to work
What do I need to do for the card activation?
My card payment did not go through.
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
What are the top-up fees for my card?
What is the function of the disposable cards?
Can I have a mastercard?
I'm waiting on a top-up, its still pending
I was under the impression that transfers were going to be free and here I was charged for something I bought overseas!  I don't think this fee is right
My top up is incomplete.
Who do I call to activate my new card?
The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?
What are the additional charges for a SWIFT transfer?
Can I use my account without verifying identity?
I wish to be able to top up with cash.
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
My card is not working.
I've been trying to transfer funds to top-up my card, but the transaction is not going through.  Is there something I'm doing wrong?
what are limits to top up