Instruct: Classify the online banking query into its corresponding intents.
Query: I need help reapplying my top-up. It seems it isn't working.
I think the top up failed
How do I transfer money from one bank account to another?
Why does top-up require verification?
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
what do I need to do if the ATM kept my card?
How long does a top-up take to go through?
what is the fee for a transfer into my account
My bag got stolen with all my cards. Can you please cancel my card and send a new one?
I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?
Why is the exchange rate different from what I expected?
Why won't my card work.
I have lost my card! What is my next step?
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
Where is the card PIN located?
Why is there an extra pound charge that is pending?
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
how do you get exchange rates
I sent a payment, but the person I sent it to says they don't have it
Tell me if there is a top-up limit.
I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.
What does it mean if my payment has been reverted?
There is a payment showing as pending and hasn't posted for a few days.  When will it post?
where is card accepted
My phone is missing or stolen.
From which age can my kids use your service?