Instruct: Given an online banking query, find the corresponding intent.
Query: I don't see a refund in my account.
How come my refund hasn't appeared on my statement?
What type of ID do you accept?
Can you tell me exactly what fees I will expect to see in regards to your cards?
Are there virtual disposable cards?
What are the disposable virtual card limits?
I can't remember my password.
I would like to know how exchange rates are calculated when transferring funds.
If I want to add funds to the account using American Express, how do I do that?
On my disposable card, is there a transaction limit?
Why is my top-up showing as cancelled?
I think the exchange rate is wrong for my ATM withdrawal
How much does it cost to us US cards?
My contactless is non-functional.
After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?
Do I need to convert my currency from GBP before transferring?
My recipient hasn't received the money
I need help fixing my contactless. It's not working anywhere I go today.
How long before I can see that my cash withdrawal has taken place?
How do I initiated a bank transfer to top up?
My app shows a money withdrawal that I did not do.
I see cash in my app but I did not get it.
Why was I charged an extra fee when using an ATM?
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
Is USD free to top up with a US card?
I have a duplicate payment on my card.