Instruct: Classify the online banking query into its corresponding intent.
Query: I don't recognize the direct debit payment from the app.
What do I do if there is a direct debit on my account that shouldn't be there?
What is the rate for exchange fees?
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
I made a cash withdrawal and was charged a fee incorrectly can you help with this?
When I bought something abroad, the exchange rate was wrong.
Why is there a charge for my transfer?
Why was I charged twice?
Is there a top up fee?
I found my card, how can I use it again?
I'd like to have it delivered on Saturday.  Is that possible?
I'm really concerned because I only made one transaction, but it's appearing multiple times.
Please explain the fee on a transfer I made.
I want to reset my passcode, how can I do that?
I deposited cash into my account, why do I not see it?
How do I create a disposable virtual card?
How will I know my pin number?
My card expires soon
Why did you charge me extra when I withdrew cash?
Why am I being charged for the same thing twice?
I just moved to the US how do I get a card?
Can you please tell me why my cash withdrawal is still pending?
I do not have the information to verify my identify.
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
Can you please tell me why I was charged an extra fee on my transfer?
I made a cash withdrawal at an ATM but it still says pending in my account.