Instruct: Classify the online banking query into its corresponding intents.
Query: Balance is not up to date.
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?
I need to change my address
A payment on my statement is wrong.
I couldn't complete card activation.
I made a transaction, but I made it to an account I didn't mean to make it to.
Does the exchange rate change?
Can you tell me what the problem with my card is? It was declined at a restaurant today.
My statement contained a one pound extra fee
I made a check and cash deposit that wasn't credited to my account.
How long until transfers complete?
Where can I get your exchange rates from?
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
If I need more than cards will I have to pay a fee to receive them?
I got charged a service fee on my account. Can it be waived since I didn't know about it before?
There is the same transaction showing more than once.
Why does my transfer say it is pending?
Why can't I withdraw cash?
I need a refund on a direct debit that shows in the app because I did not make it.
Why can't I see my refund in my statement?
Your exchange rates come from where?
How to access my virtual card
This stupid system is not letting me prove my identity.
can usa residents get a card?
How can I change USD to GBP?
This company is bad, delete my account now.