Instruct: Classify the given online banking query into its corresponding intents.
Query: How did the extra charge on my card come in effect?
I was charged an extra fee for a card payment. I was unaware of these fees beforehand.
Where can I locate my card PIN?
Why on earth is the exchange rate so bad?   Can I get a rate closer to the actual interbank rate?
What do you think of the exchange rate?
What do I owe for a new card?
Why do i have an extra fee on my statement?
Why isn't my balance updating after depositing cheques and cash.
Am I able to track a card that has already been sent?
I want to get a Visa and Mastercard, is it possible to get both from you?
The ATM sucked my card in.
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
I can't find the auto-top up option.
I thought I knew my password but I guess I was wrong, what can I do now?
When are you going to activate my card?
I must make a transfer from China and it is urgent. How long before the transfer is complete?
Are there any fees when exchanging to foreign currencies?
Why does a cash withdrawal show as pending?
There's a card payment I didn't make
How long do I have  to wait for my transaction to be completed?
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
My recent transfer didn't go through - why not?
I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?
Do the disposable cards have any restrictions on them?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
Mastercard is my preferred company.