Instruct: Classify the online banking query into its corresponding intents.
Query: Need to report a change of address.
I would like to change my personal details.
Why hasn't the money transfer arrived yet?
I entered in the wrong PIN.  Please help me unlock my account.
Help me delete my account.  I am not satisfied with the service.
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
A refund is taking too long.
It's requiring me to verify my identity?
How can I stop someone from using my card after I lost it yesterday.
Are SWIFT transfers supported?
Which ATM's can I use to make a withdrawal?
would I need to pay extra for exchanging currencies?
Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.
My card gets rejected when I try to use it
What documentation is needed for the identity check?
There is a payment that has not processed.
my atm transaction was wrong
Why hasn't the transfer shown up in my account yet?
I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.
How can I reset my PIN?
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?
What should I do if my smart phone is lost or stolen?
How will I know when I get my refund?
i want to get a card but i live in the US
What is the procedure for topping up with a cheque?