Instruct: Classify the online banking query into its corresponding intent.
Query: my card payment has been declined, do you know why?
I've tried many times to make a payment, but it's not going through.  What's wrong?
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.
How do I get a virtual card on my device?
I withdrew money and got a fee, please explain
Can you please inform me of the restrictions for the disposable cards.
If I lost my phone at the hotel, can I still use the app?
The recipient can not locate funds.
Why was I charged $1 in a transaction?
I'm interested in learning more about disposable virtual cards.
How do a reverse a duplicated charge?
What if there is an error on the exchange rate?
I am interested in giving a second card to my daughter, how can I make this happen?
Where can i find the virtual card?
What is the reason my cash withdrawal is still pending?
Give me a refund
I should have a refund in my statement but I can't see it
Are there any restrictions on where I use this card?
help, I see money missing I didn't take out.
Why is my last transfer pending?
Am I able to do a SWIFT transfer with you?
What is the estimated wait time for transfers from the US?
I need to exchange foreign currency will i be charged?
I see a cash withdrawal in the app that I did not do.
Why do you need so much information about my identity?
My cash transaction isn't showing on my account