Instruct: Classify the online banking query into its corresponding intents.
Query: Why does my identity need to be verified?
Why is the identity check involved?
How can I receive a virtual card?
What is the verification process used for?
There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.
Can I get a Visa from you?
I just noticed my transfer was declined and I don't know why. Can you help me?
Who do I call to cancel a transfer?
Why can't I take cash out of the ATM?
I don't recognize a charge on my statement.
I returned something to a  store but can't see my refund.
How can I tell where the money came from?
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
Is EUR one of the currencies you deal with?
Visa and MasterCard, can I get them both?
How long are deliveries to the US?
Where do I top up?
I enetered the wrong information, I need my account unblocked How do I do that?
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?
Physical cards are what I need more of
I accidentally exceeded my PIN tries.  Please advise.
My transfer was not approved
Is it free for top ups?
Is it possible to change from USD to GBP with your App?
How do I request a refund?