Instruct: Given an online banking query, find the corresponding intent.
Query: There was an extra fee when I paid with the card.
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
Do you take checks?
Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent
Why can't I use my beneficiary?
I am having issues using contactless payments, could my card be damaged?
A payment shows up on the app that I never made.
If I have a credit card with you how I get set up to link to it?
Why is my top up not completing?
I am in desperate need to transfer funds from another account that i have into this one, how do i do that?
Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.
If I were to transfer, what would the cost be?
I got a message that I cannot name X as a beneficiary.
Can you see my new balance yet?
How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.
How can I put more money into my account?
I lost my phone and need help protecting it.
Why would a cash withdrawal still be pending?
I would like to cancel a transfer...is this possible?
It's been two weeks and I haven't gotten my card, what do I do?
Does it matter which card I use
Will it cost extra to add money to an international card?
The machine gave me the wrong amount of cash.
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
Can I have a Visa card?
How do I start an exchange between GBP and AUD?