Instruct: Given an online banking query, find the corresponding intent.
Query: Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
I tried to get cash out of the ATM but it is taking too long
What is happening?  I have tried to transfer money 5x already.  Is the system down?  This shouldnt be happening as this is a basic transfer.
What are the steps to finishing up with this account?
This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.
Can I see where my money came from?
I'm still waiting for my card.
How can I get another card?
When are you going to activate my card?
I tried pulling out money at the ATM and it gave me an incorrect amount back.
Why is my refund not visible on my statement?
Verifying top-up cards necessary?
How long does it take for a new card to ship?
I visited the ATM but got less money than what I requested. Why?
Do top-up limits exist?
I have my card now how do I activate it?
I just replaced my phone so do I have to make a new account?
Can I use an auto top-up option?
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
I got my American Express in Apple Pay, why is top up not working in my country?
I thought transfers were free. Why was I charged to transfer?
I need to transfer to my account and cant.
I needed $100 but all it gave me was $20.
What is the procedure for topping up with a cheque?
Where did my money come from?
I am trying to delete my account.