Instruct: Classify the given online banking query into its corresponding intents.
Query: What currencies can I exchange?
Can you convert to EUR?
When I made a transfer I was charged extra.
I have my card, when whill my PIN be available?
I need to close my account as soon as possible.
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?
Hi! What documents can I use to verify my identity?
the transfer to an account wasn't allowed is there any other way for me to do it
If I exchange currencies frequently, is there a discount?
Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.
Can I unblock my PIN in the app?
I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?
I made a mistake and performed a transaction on the wrong account!
I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?
why do I have to show my ID
I found my card, am I able to put it back into the app?
I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!
Do you offer auto top ups?
why hasn't my virtual card come yet?
I can't get my card out of the ATM
My card was not accepted in a shop
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
Will I be able to track the card that was sent to me?
How can I make my card ready to use?
My card hasn't been working for even small transactions today.