Instruct: Classify the given online banking query into its corresponding intent.
Query: There is an unauthorized payment in my statement.
There's a payment with my card that I definitely didn't do myself, never seen that name before.
Can you help me process a refund?
I don't have my mobile device and am unable to make the payment because I forgot my details.
The transfer that I was trying to complete was declined. What was the cause?
Can i receive transfers from my employer this way?
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?

Where can I use my card?
What kind of costs are involved for exchanging currency?
What do I have to do to get my virtual card?
Do you know what your exchange rates are?
Why can't I withdraw money?
How do I get a new expiration date?
Someone took my card without permission
Is there a fee associated with using foreign exchange ATMs?
I can't freeze my account as I need the card as I am traveling, how do I change my pin?
what's my top-up verification code?
Why did my payment not go through why did it cancel?
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
My payment was terminated
I just transferred some money into my account and do not see it updated yet, can you assist?
Do you have any accounts for children ?
Why was I charged an extra fee when paying with card?
My card is stuck in the ATM?
Am I able to get this shipped to China?
When will my card be delivered?