Instruct: Classify the given online banking query into its corresponding intent.
Query: I wasn't able to do a transfer to an account
What are then rules on beneficiaries?
My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?
I have just read my statement and there is a payment I don't recognise.
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.
What's the process for terminating an account?
I have a transaction showing multiple times.
My card shows a cash withdrawal I don't recognize.
I have a transaction showing up multiple times.
I am having a huge problem with my card being declined and it's really important that I top-up today.  Would you please look into this further and let me know how I can get this fixed?
Why did they take more money out then I withdrawed?
Can you send me a Mastercard, instead of a Visa?
The exchange rate is incorrect on an item I recently purchased in a foreign country.
Why was the exchange rate so wrong when I bought something!
can I choose delivery times to suite me?
When does my transfer from the US arrive in my account?
What countries are you issuing cards for?
I would like a second card.
Please assist me with activation.
How long does it take for a new purchase to stop being considered pending?
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
what is the fee for topping up by card?
I wish to cancel a transfer
I made a deposit and the balance hasn't been updated.
In regards to my card payment, the exchange rate is incorrect.
I'm trying to use a cheque to top up