Instruct: Classify the online banking query into its corresponding intent.
Query: Why do I need to have my identity verified?
I do not feel comfortable verifying my identity.
How much is it to send out additional cards?
What is the estimated date for delivery to US?
When will I be able to see my refund?
I've been waiting for over an hour for a top up to go through.  How long is this supposed to take?  I really need this money.
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
I requested $100 but only got $20
When will my transfer move out of pending stage?
Is there a charge for top-ups?
how do i get top up with cash deposit
I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?
Can I keep using my card after it expires?
Does Google Pay offer a top up option?
Why was I charged $1 in a transaction?
Someone has stolen my phone, what should I do?
How can I sign up for a virtual card?
My daughter would like a card from my account?  Can I do this?
What do I need to do for a refund?
I need to know what these extra charges are on my statement?
I bought an item and now I want a refund.
Why does it still charge me even though I was unable to withdraw money from the ATM?
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
I recently made a transfer that I would like to cancel
My transfer isn't in
Help me please, My Apple Pay American Express top up does not work.