Instruct: Classify the online banking query into its corresponding intent.
Query: What are the steps of verifying an identity?
What forms of ID should I use for verification?
A fee shouldn't apply to me if my card was stolen.
Can it specifically be delivered on a certain date?
who can put money in my account?
I need a new card and I live in the United States.
I suspect someone used my card.
Will you assess me more fees if I top up with an international card?
I need to get a disposable virtual card?
Are refunds allowed for certain items.
What is going on with it saying my card payment was declined?
I was unable to activate my card.
The fee charged when I changed rubles into British pounds was too much.
I need to exchange a currency - can I do that here?
Which flat currencies do you support for holding and exchange?
My product hasn't arrived even though I ordered it a while ago. I want a refund!
What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.
I lost my phone! Will my card still work?
Is it possible to have a discount for exchanging currency frequently?
I am reluctant to use ATMs international because I don't get an accurate exchange rate
Why do you guys need to verify my identity?
What are the fees associated with top up via transfer?
Are there limits on the virtual cards?
I just sent money but the person I sent it to doesn't see it. What happened?
I was declined when I tried to withdraw cash!
The expiration of my card is near, how do I order a new card?