Instruct: Classify the online banking query into its corresponding intents.
Query: Can I verify my top-up card?
I am having trouble finding the top-up card verification code.
Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.
How do I modify my details?
When will I get my card shipped to me?
how long are my top ups pending
I can't see my cash deposit in my account.
Why isn't my cheque deposit showing on my account?  I though it would be faster and would like to to look into it and help.
How do I turn on my new card?
Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?
Someone else might be using my card without my permission.
Could you please tell me your exchange rates?
What is identity check?
What do I do if I believe to be a victim of credit card fraud?
Where in the app do I go to make my new card show up?
Balance is not up to date.
Is it on purpose that my payment has been returned to my account?
I want to transfer some money from my other bank account into this one.
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
I'd like to open an account for my kids can I do that?
I initiated a payment a while ago and it is still showing as "pending", how long will it take to clear?
What can i pay with out  fees
What's the procedure for canceling a purchase?
Why would a transfer to an account not be allowed?
Why isn't my cash deposit showing up in my account?
I haven't received my pin