Instruct: Classify the given online banking query into its corresponding intents.
Query: My transfer was declined. Why did this happen?
What went wrong with my transfer?
I would like to know how to transfer money into my account.
How do I close my account, since I'm dissatisfied?
Am I able to have a card sent to China?
Do you charge for sending more cards?
I saw a fee on my receipt from withdrawing money while shopping earlier.  Is there supposed to be a fee for this type of transaction?
Can you tell me why a refund I'm owed is not showing on my statement?
I am waiting for a payment to be processed
I need more physical cards than I have right now!
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?
I was charged a fee when I transferred my funds, why?
I added money through a bank transfer and it is not showing in my balance.
My payment card was declined - could you tell me why?
I was unable to transfer to another account.
Can you tell me the countries you operate in?
I transfered my balance a while back.  Why doesn't my account reflect this?
I made a transfer and was charged an extra fee!
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!
I had a problem with my card payment, can you help?
Money that I have transferred hasn't arrived yet
Please tell me if I'm going to be charged for sending out more cards?
Why couldn't I transfer to a beneficiairy?
I wondered if multiple currencies is okay?
Can I see where my money came from?
Why is a transfer I have still pending?