Instruct: Classify the online banking query into its corresponding intents.
Query: Is it free to transfer money or is there a fee?
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going  on here?
If I top up by card, what options do I have re: currency and card type?
Last week I put a cash deposit into my account and it is still isn't there.
Do I get charged if I am receiving money?
I need to make a transfer from Europe, how many days does this take?
Are there any fees to get additional cards?
How many disposable cards per person?
I requested a refund but am unable to see it in my account. Why is that?
why does it take so long to verify my id
oh my god I lost my card! what should I do?
How can I create another card linked to this account?
I don't understand why I was charged an additional fee for this service. Can you clarify?
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
I ordered my card but it hasn't been delivered yet
Why hasn't my refund appeared on my statement?
Why can't I see my top up?
Am I able to do a SWIFT transfer?
I found a direct debit I would like to dispute
If my PIN number is rejected, how do I solve it?
What flat currencies do you support for holding and exchange?
Why is there an extra charge on my statement.
I didn't make a payment that shows in my app.
I need to reset my passcode, this one isn't working
Where do we mail the card?
How can I prove who I am?