Instruct: Given an online banking query, find the corresponding intent.
Query: I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?
How long does it take for a refund to appear?
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
I still have not received an answer as to why I was charged $1.00 in a transaction?
How long do I have to wait for Europe transfers?
Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.
Why is there a direct debit payment on my statement that I didn't do?
Why didn't my transfer get to the recipient?
I see a duplicate payment.
The exchange rate is incorrect for my payment.
My payment's stuck on pending.
I wasn't able to do a transfer to an account
I completed a transfer that isn't showing up on my account.
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
How long do I have to wait for the transfer to be finalized?
Will my new card work outside of the EU?
I am yet to receive my pin.
It looks like the exchange rates on my card payment are wrong
Changing my PIN
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?
I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?
Why have my top ups been canceled?
While doing a transfer, it says declined.