Instruct: Classify the online banking query into its corresponding intent.
Query: Why was I charged extra on my last UK pound to Russian ruble exchange?
I bought an item and the exchange rate was wrong.
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
What do I do if I have forgotten my passcode?
Tell me what ATMs use this card.
Why is there an uknown charge showing on my account?
How many times can I use my disposable card?
Why is there a payment I didn't do in my app?
How do I get extra physical cards?
Why should I have to prove my identity?
How long does it take for my payment to process?
Are you going to charge me to top up my card?
How soon will my balance be updated to reflect my transfer?
Someone has stolen my phone, what should I do?
Please explain why the funds I added were returned to my account.
What do I owe for a new card?
Why do I have a transaction showing up more than once?
I could not get money from an ATM
Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...
I withdrew $100 but only received $20
Since I just got married I need to change my name.
What should I do if I don't know my password?
Do you have info about the card on delivery?
How is my ATM deposit not available yet?
Do top-up limits exist?
Can friends I have top-up my account?