Instruct: Classify the online banking query into its corresponding intent.
Query: I do not recognize the card payment.
I'm checking the app and I see a payment that's not mine.
How do I know it is a Mastercard ATM?
I was mistakenly charged a fee for using my card.
Why wouldn't the ATM give me cash?
Can you help me with proving my identity?
help my money isnt showing up
Can I change my PIN without being physically present?
Was there a number to track that I could get?
How long should it take for my top-up to finish? I've been waiting a while.
I want to link to my card card with you, how?
How long does it take to verify a cash withdraw?
I do not have my pin yet
My card has an expiration date, will you send a new one automatically?
Can turn my money into another currency?
What other credit cards can I use?
Help! I lost my card!
How long do I have to wait for Europe transfers?
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?
Reason for my card to decline
When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM
Why did the funds not transfer to another recipient?
How many days until my US transfer arrives?
I need to move money to another beneficiary. Why is it not working?
I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?
How long will my ATM withdrawal be pending?