Instruct: Classify the given online banking query into its corresponding intent.
Query: Are there any charges for European bank card for top up?
What are the top up fees for using an European bank card?
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
What is the charge for paying with my card?
The app doesn't think it's me.
I just got my card and cannot get it to work.
I haven't been able to complete any transactions on my card today. Do you know what's wrong?
Can I transfer money using the SWIFT service?
I need my refund
I checked on google and the exchange rate you are using is really bad. Can you update it?
My transfer is pending too long.
I wanted to know why a top-up I made has been reverted.
I have duplicate charges for the same transaction
Someone has stolen my phone, what should I do?
I have a new card and need to activate it
Why was one of my transfers declined?
Do you have an auto-top function and how do I use it if so?
Is it possible for me to top up with a cheque?
Why isn't a refund showing on my statement?
I keep trying to make a payment, but it doesn't work.
How can a payment be declined
I tried topping up my account but it failed, can you help me?
I think my passcode was changed
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
Help me activate my card.
How much does it cost for additional cards?