Instruct: Classify the given online banking query into its corresponding intents.
Query: I got cash abroad and need to check the exchange rate
Please tell me how the exchange rate is determined. I was expecting more money for the transaction.
I looked on the app and it says I withdrew cash.  I didn't!
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
I would like to exchange currencies on the app. How do I do this?
Can I see the source of my available money?
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
I transferred money and it didn't get there.
i can not see my top up
Why is my refund not visible on my statement?
Why isn't my money from a check deposit showing?
Will there be a cost if I exchange currency?
Why did you revert my top-up?
Although I transferred some money, it has not as of yet, arrived.
How do I use a check to top up?
Are you aware of any charges for receiving money?
Can you tell me how do I get a card?
I need clarity on why my card is not working.
Where can I use my card to pay?
Transferring money using credit card
How do I return something for a full refund?
ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
I would like to cancel my account.
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my  side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
The ATM didn't give me enough money! I asked for more than it gave. What do I do?