Instruct: Classify the given online banking query into its corresponding intent.
Query: A card has been sent to me, how do I track it?
When will I recieve my new card?
I have exceeded all my PIN tries
why would a merchant refuse a payment
Why would you decline my card?
I would like to know how to transfer money into my account.
I can't input my pin again.
Where do I go to see the source of my available money?
Why wasn't my contactless accepted at the metro?
Where do I go to add a new card?
I topped-up my account, but I don't think it went through.
How much is ok for me to top up with?
Why haven't I gotten a virtual card yet?
Why does my transfer keep failing? I've tried 5 times and they all failed.
How do I deposit through bank transfer?
What is the length of a transaction completion?
What is the top-up limit for my card?
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?
Why isn't my cash deposit showing up in my account? I deposited it this morning.
Am I supposed to verify my identity?
Hi,  I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.
Why has my payment been reversed?
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.
I am missing my refund.
I don't have my cell phone with me so I cannot access the system to complete the transaction.
Let me know what the steps for the identity checks are