Instruct: Classify the online banking query into its corresponding intent.
Query: Why was the exchange wrong for the item I purchased?
I bought an item then noticed the exchange rate was wrong.
What cards and currencies can I use?
I have a direct debit I didn't make
What is the reason for the fee charge on my transfer?
Is it possible to get a refund for the item?
In what way can I change my PIN and where do I need to be?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
Will this card work at any ATM?
How do I activate my card that just arrived?
Who charged me a fee for paying by card?
I think my card is broke?
Why do I see an extra £1 charge on my statement?
need to know where money comes from
Can I get a new card in China?
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?
Where can I do a cash withdrawal?
I am dissatisfied, I would like to close my account.
I checked my account today and saw that I was charged an extra pound that I did not spend.
How can I find your exchange rates?
Why was I not able to get cash from the ATM?
I entered the pin incorrectly too many times and now it is blocked. Can you help?
Why was my card declined?
Is there an extra fee for using an ATM?
What is the significance of verifying the top-up?
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?