Instruct: Given an online banking query, find the corresponding intents.
Query: I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
There is a €1 extra fee in my statement
Why did the top-up fail?
I tried to withdraw cash, but got declined!
I need my card right away.
Are there any charges for topping up my card?
I did a transfer and was charged a fee that I shouldn't have been!
My top up is incomplete.
What do I do if I have been charged twice?
My payment did not go through because the app reverted it
Can I get an auto Top-up?
Can I use app to reset PIN attempts?
When does my transfer from the US arrive in my account?
I don't want to verify my identity
Help me order my card.
For what reason is my transfer still pending now?
Why is my identity verification process not working?
Why have I been charged more than once for the same transaction?
This transaction needs both a Visa and a Mastercard.
I am so angry right now!  I went to the ATM and did not get the correct amount of money I chose to withdraw.  How could this happen?  I need my money and want to know how I can get it ASAP!
What is taking so long with my refund?
Can I mail in a check to top up?
I tried to do a transfer and it's saying it declined.
Where can I get my currencies exchanged?
Can you make sure I get a MasterCard and not a Visa?
What are the steps for  making a transfer for topping up?