Instruct: Classify the online banking query into its corresponding intent.
Query: I'm not happy with service and would like to delete this account.
Is it possible to delete the account?
What  is the verification process for a top up card?
can I use it in any country?
I was overcharged an additional pound.
I'm having difficulties changing AUD for GBP. How do I do this?
I would like to re-activate my card, it was previously reported  lost but I found it this morning.
How will I know what the exchange rate is?
Need a new card, mine is expiring.
When I went to get cash, it was declined!
Why is there a direct debit set up in my name?
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
My transfer is pending too long.
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
I cant transfer money into my account
What does it mean if it says that my payment is pending?
Can you please explain why my transfer failed?
Why does it cost more to pay with my card?
Tell me why my topup wouldn't go through?
I have been waiting for my top-up to complete and it still hasn't gone through.
Why do I see extra charges for withdrawing my money?
How does my top-up got cancelled?
I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.
I bought something while traveling, and the exchange rate was wrong.
I made a mistake on the last transfer I made, who must I speak with to cancel?