Instruct: Given an online banking query, find the corresponding intent.
Query: I have a transaction showing multiple times.
There is a duplicate payment on my card. Why?
I think that somebody is utilizing my card without my authorization!
My transfer failed when I tried.
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.
How far is the closest ATM from me?
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it.  Why not?
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
Why did the funds not transfer to another recipient?
How would I use a disposable card?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
what is this extra charge with my purchase?
Please explain why my transfer attempt was declined. Thank you.
How to receive virtual card?
How do i request more physical cards?
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
On my app I can see that a direct debit payment that I didn't do, appears.
What is the charge for sending out more cards?
The exchange rate I was charged for a purchase was not right.
Is there a way to view the history on where my funds came from?
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
Is there a way to reset the passcode?
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
what is this extra charge for a withdrawal?
How long will my cash withdrawal take
My address needs to be changed.