Instruct: Given an online banking query, find the corresponding intent.
Query: How does a bank transfer for topping my account work?
How do I initiated a bank transfer to top up?
Tell me what the steps for the identity checks are
Your foreign exchange rate is wrong.
There was an extra fee when I paid with my card, why was i charged this extra fee?
I deposited money in the form of a cheque, but my balance has not increased.
I just transferred some money. Why was I charged a fee?
are multiple currencies acceptable?
Is there a pay structure for currency exchanges?
I am not recognizing a debit payment from my account.
Can you tell me what countries you offer support for?
How can I get my money back for a payment i didnt make
I'd prefer Mastercard.
There's an error with the rate that is charged.
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
Where is the refund on my statement?
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?
What is the function of the disposable cards?
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?
The ATM didn't give me the amount I asked for
Can someone assist me with explaining how I can unblock my pin?
What kind of charges should I expect to exchange currencies?
Why hasn't the transaction I did to my friend arrived yet?
I'm having difficulty verifying my identity.
can you tell me why my card was declined?