Instruct: Classify the given online banking query into its corresponding intents.
Query: What will my exchange rate be?
What is the present state of the exchange rate?
I don't understand why I'm being charged for using my card.
Does this app allow currencies to be exchanged?
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?
What was the cause for my card to be declined?
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.
I didn't make the direct debit payment on my account.
Can you tell me more about limits to disposable virtual cards?
I think my passcode was changed
I don't think the transaction has gone through, so can I cancel a transfer?
I am looking to delete my account. I'm not happy with the service provided by you.
Why is my transfer still pending after all this time?
Can you show me where to link the new card?
Why was there a transfer fee on my account?
Can I change my PIN online?
Can you please check my UK Account to make sure everything went alright?  I made the transfer a couple of hours ago.
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.
I used my card to top up, but now I don't see the money in my account.
The exchange rate on my payment doesn't look right
can i get a virtual card online
I have a new email.
What are the steps for my friend to send me money?
How do I go about verifying my identity?
How do I modify my details?
Can I set my own top-up limit?