Instruct: Classify the online banking query into its corresponding intents.
Query: Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
I've tried using my card multiple times and it keeps getting declined.
This exchange rate on my purchase is wrong.
The date my card expires is coming up
Can I top up with cash
I need to cancel a purchase that I made the other day.
I can't find my code
The app failed to verify my id.
How long will my transfer be pending?
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?
why and how soon do I have to have proof of identity to you?
What are the various currencies and cards that you offer support for?
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?
Why am I being charged for getting cash?
Are you able to make exchanges to EUR?
Can my friends top up my account?
I have an unknown direct debit payment on my account
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
where has my transferred money gone?
How do I add a new card?
Which countries do you work with?
On what do you base your exchange rates?
i cannot find my card PIN
I got charged for with a fee for paying with my card.