Instruct: Classify the given online banking query into its corresponding intent.
Query: Why can't a beneficiary receive a money transfer from me?
The app won't let me transfer money to a beneficiary
How do I go about unlocking a pin?
Someone might have had access to my card.
I did not have the right exchange rate applied to my situation of pulling out cash
I sent money to someone but they haven't gotten it, what's going on?
While doing a transfer, it says declined.
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.
what is my monthly spending limit because i was refused my money at an atm
Why does top-up need to be verified?
There's an error with the rate that is charged.
How do I receive more physical cards
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!
Why hasn't my ID been verified?
There is a refund missing.
What is my money worth in other countries?
What do I need to do to get a card?
How can I get another card?
Do you offer free ATM withdrawals of ones hometown currency while on holiday?
Why did I get charged a fee for transferring money?
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
Will I get charged fees when I add money with an international card?
My balance was not updated with my checque or cash deposit.
Not living in same place, need to change details
Why do I need to verify my account?
I want to start using my card.