Instruct: Classify the given online banking query into its corresponding intents.
Query: I want a refund on a direct debit.
I don't know what this Direct Debit payment on my account is for.
I tried to top up, but it didn't finish.
Why was the payment on my card declined?
Where can I update my pin number?
Why was there a fee for paying by card?
Do you have to be 18 to make an account?
I would like to order a virtual card, where can I get one?
What is the reason a transfer shows as pending?
Where is the transfer that I did?
How can I use my credit card to transfer money?
top up with credit card
is there a way to see where funds come from
Can you tell me the ATMs I can use with my card?
Why did you charge me for taking out cash?
What are the reasons for a declined transfer?
What am I supposed to do if the funds haven't show up from a transfer completed this morning?
Why is there an identity check?
I don't recognize this payment
Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?
How do your exchange rates factor in?
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
Under what condition will my payment revert?
When will my payment go through?
Why do I have a strange payment on my statement?
Has my card been lost in delivery?