Instruct: Classify the given online banking query into its corresponding intents.
Query: When will my top up process?
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
Why is my app showing me taking money that I did not take out?
Is there a way to recover my password?
Is there a function where I can top-up automatically?
I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?
How can I get another card?
I don't recognize what this payment on my statement would be for.
For SEPA transfers, what kind of charge will be applied?
Is there a way to track the new card you sent me?
Why is my exchange rate wrong?
There are some charges that I don't recognize.  It happened days ago.  Can I get these charges back?  Should I cancel my card?
My card payment has the wrong exchange rate
Are there ATM fees?
Why does my statement have an extra fee?
Why are my withdrawals suddenly being declined?
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
Can I use google play as my primary app to Top up?
Is it possible to get a Visa and Mastercard from you?
I think there's been an unauthorized cash withdrawal from my account.
Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?
Do you send duplicate cards?
How long before a check I send clears?
My card isn't working at all. What happened?
I have a payment which has not been approved.
Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet.  Do you guys have the money yet? Maybe it's just not in my account.  Let me know when it will become available, please.