Instruct: Given an online banking query, find the corresponding intent.
Query: where do i find out about exchange fees
What's the cost for exchanges?
Unsure how to provide my identity.
I would like to know how exchange rates are calculated when transferring funds.
Please explain to me the process of getting a virtual card.
They is a payment I don't recognize on my statement.
What are acceptable documents to prove my identity?
What is the estimated time on an urgent transfer from China?
How long will it be to get this new card?
I messed up a transfer and need to reverse it.
I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.
i noticed that the funds were returned to my bank account. What happened?
Why was I charged for transferring money?
Can you tell me why my pop-up is still pending?
where do I top up my google pay?
Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.
They used the wrong rate when I made a purchase with foreign currency.
My beneficiary is not allowed?  Why?
What's the best way to use a cheque to top up?
Where do I go to activate my card?
How can I fix my contactless?
Can I change my pin through the app?
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
How old do you need to be to open an account?
Is there a fee for sending out more cards?