Instruct: Given an online banking query, find the corresponding intents.
Query: Please delete my account immediately.
I am very dissatisfied with the services that you are providing.  I want to cancel my account.
Is there a reason my top-up has not gone through?
When can I expect money to be transferred to my account?
Why is the transaction to my friend still pending?
What is the verification process for my card?
My top-up hasn't gone through
I can't figure out how to transfer money into my account.
i have a pending top-up
For some reason my card payment hasn't worked. what can I do to look into that?
How do I report a cash withdrawal that wasn't me?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
How can I verify my top-up card?
I would like to change my name after marriage.
The exchange rate for the money I took out in a foreign country is wrong.
Is there a fee for adding funds with a credit card?
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?
My cash withdrawl has the wrong rate of exchange.
How do I unlock my account after typing in the wrong PIN too many times?
I feel as though I have been over charged for the exchange rate on my payment on last Saturday.
I bought something and already paid for it but now I don't see it.
Why did my money disappear when I topped up??
I must change my PIN as soon as possible.
Where can I use a disposable card?
My card couldn't pay in a shop.