Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a strange charge on my debit statement
There is a direct debit fee in the App that I didn't do.
If I top-up by using a trasfer are there charges that applied?
Can you close my account please?
My salary is in GBP - what should I do?
My card will not work
There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.
I took out money and there is a fee.  Why?
What form of identification is accepted?
I've transferred money into my account but the balance is the same
Why is the check I deposited this morning not showing up?
Are there any ATM's near me that accept this card?
My payment for my card is not working
Why is there an extra €1 fee in my statement?
The app says I got cash from an ATM but I didn't
What are the steps I should take to recover my swallowed card?
How long does it take for a refund to appear?
I got a message that I cannot name X as a beneficiary.
I want to know the source of my funds.
Can I order a new card to China?
My pin isn't here yet
How do I transfer cash my into my account?
How can i make my card active?
How much does it cost to do a transfer?
I need more assistance with how to activate my card.
I was not able to receive the correct amount of cash.