Instruct: Given an online banking query, find the corresponding intents.
Query: I've been charged an extra £1 and I don't know why
There is a charge for an additional pound.
Why won't my card work anymore?
What fees are charged for a physical card?
What are the requirements to verify my identity?
the exchange rate is wrong from something I got in another country
What do I do if I see a transaction on my card that I don't recall making?
Is it possible to order a card?
Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.
How long does it take for me to get my new card?
I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!
I've been waiting for 3 days, why is my withdrawal still pending?
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
If I can, I would like to get both Mastercard and Visa from you.
Where can I find how to change my name?
What kind of ATMs would this card be accepted at?
Is my card accepted anywhere?
I deposited cash into my account and I'm having trouble seeing it on my account.
Why do transfers get declined?
How much transactions do I get with a disposable card?
Will I be charged any fees if I want to add money with an international card?
If I lost my phone, how can I stop someone from accessing my account through the app?
The card has suffered a security breach.
Will I be charged for transfers?
What is your age limit?
What currencies can I have?