Instruct: Classify the online banking query into its corresponding intent.
Query: how long are my top ups pending
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
I was unable to transfer money from my account.
How do I get to the virtual cards?
Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
What do you need my identity details for?
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
My card payment had the wrong exchange rate
I made a payment and it is showing up twice
How can I fix my bank transfer to show up on my bank account?
My pin needs unblocking, unblock it please?
This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
My statement has a charge that shouldn't have been made.
is there a way to do automatic top up
I didn't mean to do the transfer, is there any way to cancel it?
Is there a limit to the number of disposable cards I can have?
My card payment doesn't work.
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
What businesses accept my card?
I don't have my mobile device and am unable to make the payment because I forgot my details.
How old must I be to open an account?
Could you tell me why my cash withdrawal was declined?
I would like to change my address.
I need to top up, can I use google pay?
How can I reset the passcode if I need to do that?
Mastercard is my preferred company.