Instruct: Classify the online banking query into its corresponding intent.
Query: Can someone help with my passcode?
I do not understand why my pass-code is not working.
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
How come my top-up didn't go through instantly, like it usually does?
Please help.  The card won't work.
My card payment didn't go through.
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
I could not get the top-up to go through
My PIN is not working, can you help?
Even though I added money ey to the card, I couldn't use it
How do I reverse a transaction on my account?
Are transfers not free? I didn't know I would be charged for transfers.
What kind of costs are involved for exchanging currency?
I saw I was charged extra for money I withdrew?
So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?
Hi, I made a transfer yesterday that I need to reverse.  I need to put the money in a different account.
my identity hasn't been verified and i can't edit my details, what's next
Is it possible to get a real card?
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
Is there a limit to the top-ups someone can do?
Are there any restrictions to where I can use my card?
Which card would I get, Visa or Mastercard?
I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.
I'm still waiting on a payment
My card won't work at all for anything.
My phone was taken yesterday, is there something that I need to do?