Instruct: Classify the online banking query into its corresponding intents.
Query: something is wrong with my exchange rate charge
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
I need more physical cards.
My top up is giving me problems. What is wrong with it?
I need to transfer something from China, How long will it take?
Questionable transactions on my account.
I would like to return my purchases
How long should I wait for top up go go through ?
Do all businesses take this card?
Is it possible for friends to top up my account?
Why hasn't the money I transferred into my account shown up yet?
My phone was left behind.  Can I still use my card?
Why is there a pending hold on one pound on my statement?
I have a transaction showing up more than once.
My top is still pending.
I can't log in with this passocde
I'm locked out of my account as I can't remember my code, what do I do now?
I didn't see the money I added to my card.
Why has my beneficiary been denied?
Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.
Why did I get a $1 extra fee on the statement?
Why wasn't my bank balance updated?
Why didn't my friend's transaction arrive yet?
Why am I being charged extra when I withdrew money?
Why did I get charged a fee on my card?
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?