Instruct: Classify the online banking query into its corresponding intents.
Query: How much does it cost for a physical card?
can i order cards on the app
When I attempted to make a transfer, it failed.
Why would my card payment be cancelled?
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
How do I activate my card to start using it?
How come my cash withdrawal came with an unnecessary fee?!
Where are the virtual cards?
I'm supposed to be getting a refund but it hasn't shown up, now what?
Why have i been charged a fee for using my card?
I tried to get funds in hard cash but it was rejected!
Why should I verify the top-up?
Why was my account assessed a fee for an ATM transaction?
My cash withdrawal says pending, why?
I have a payment in my statement that is off
I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?
I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.
I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?
when should I receive my refund
How long does it take for a purchase to go from pending to authorised?
I need to know what flat currencies you support for holding and exchange.
Even though I made a cash deposit, I am not seeing it in my account.
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
I just moved. How do I give you my new address?
Are there restrictions to transfers to certain accounts?
How do I perform identity checks?