Instruct: Classify the given online banking query into its corresponding intent.
Query: What documents do I need for the identity check?
How do I verify my identity?
I was charged for the same thing twice
Where can I find the auto-top option?
I did a cash deposit to my account but it doesn't show up
I do not know why I was charged for the $1 transaction.
Why was my payment declined? I keep trying my card but it's not working.
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
When will my deposit post to my account?
Why is my check still not showing up on my account? It's been a week already
Please delete my account immediately.
Please tell me why I am having problems transferring to a beneficiary.
I enetered the wrong information, I need my account unblocked How do I do that?
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.
I received a different amount of cash than what I entered.
Everything seems fine with my account, so why did it decline my payment?
I need to transfer money to my account from another bank
Why hasn't my transaction arrived to my friend yet?
How do I know what my PIN is?
How can my account have money transferred into it?
My card will not work
My card payment wasn't accepted.
Why was I charged extra when transferring?
I just moved to the US how do I get a card?
Who do I talk to for transactions debited twice?
I want to auto top-up.