Instruct: Classify the given online banking query into its corresponding intent.
Query: I should have a refund in my statement but I can't see it
My statement has not shown my refund.
How long is US delivery?
Where do you need to live to receive card
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
I cannot remember my passcode.
Tell me about the card PIN?
There are duplicate transactions on my account
Are you able to make exchanges to EUR?
I think there has been a mistake with my transfer
How do I reverse a transaction on my account?
What happens when I money transaction doesn't show up on the receiving side?
Does the app allow for exchanges between currencies?
Why am I charged a fee for withdrawing cash?
Someone besides me might be using my card.
Do you know how I can verify that I did a top-up to my card?
I have not received my card and it's been a week, what do I do?
I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?
What is the max I can top up?
I am planning activating my card was it possible?
Why was I charged when taking out money?
I no longer want this can i cancel my purchase?
I need to transfer money to my account from another bank
When can I expect my new card to get here?
I must verify the source of my funds
What can I and can't do with the disposable cards?