Instruct: Classify the given online banking query into its corresponding intent.
Query: What do you need my identity details for?
Why do you need to check my identity?
A WD was just made on my account, but it was not me and I still have my card.  What to do?
Do I get to have one of those virtual cards I've heard about?
I haven't received the cash from the check I deposited.
I need my PIN unlocked.
Why is there a fee for getting cash?
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?
I was charged a fee when buying stuff with my card.
Please verify my top-up card
So, my transfer is showing as pending, when will it actually go through?
I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?
I'm not happy, I want to close my account.
I want to stop my account
My card wasn't working in a shop
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
Why is the exchange rate for my payment incorrect?
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
what is the exchange rate for foreign ATMs
My transfer failed to process correctly. Is there a reason this would happen?
My refund has not shown up on my statement.
Tell me how to change my details.
can you top up your account automatically
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?
Why is a transaction still pending?