Instruct: Classify the online banking query into its corresponding intents.
Query: Will I be able to track the card that was sent to me?
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
I tried to used my card in a shop and the transaction was declined.
Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message
My card payments have stopped.
Money was taken out without my consent,
I am having some difficulty verifying my id.
Do you know the process how to activate my card?
Explain to me why a transfer would be declined.
Please tell me if I'm going to be charged for sending out more cards?
Why would a merchant revert my payment?
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
Why is my last cheque deposit taking so long?
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
How do I order a card?
I had to pay a fee when buying items with my card.
I forgot my PIN number.
How can I change my PIN?  Help.
Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long.  Can you look into it and see if the money is there, just not in my account yet?
I made a bank transfer and the balance hasn't updated yet.
How do I add a card on to the app?
I've completely forgot the code to get into the app.
I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?
How long does it take for my top up to clear?
There is a cash withdrawal on my statement that I don't recognize