Instruct: Given an online banking query, find the corresponding intent.
Query: Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
I contacted the seller and he won't respond.  Please just refund me my  money.
I am not sure how this will work, but I have not received a product I ordered.  I want a refund, but should I just cancel the payment?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
Why is there a fee for cash withdrawal?
I got $20 when I should've gotten $100
What if my top up didn't work?
Where did my extra fee for the transfer come from?
want to know where funds come from
What is identity check?
Where do I go to terminate my account?
I received duplicate charges.
Not sure what my password is.
I will not be able to verify my identity.
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
I anticipate getting a Visa card
How long does it take to verify a person's identity?
How much will I be charged for a cross-currency exchange?
How can I verify my identity?
What should I do since my card is trapped in the ATM?
How can I deposit money to my account?
You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.
I'm in the EU. Can I get one of your cards?
I no longer want this can i cancel my purchase?
I asked for more cash than what was received
I lost my phone. Can I use my card without the app?