Instruct: Classify the online banking query into its corresponding intent.
Query: How much are the rates of exchange?
Could you tell me what your exchange rates are?
How come my card payment has been declined?
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere.  Is it being held up for some reason?  I should have seen a new balance by now!
My disposable virtual card wouldn't process my payment?
How can I pay for top-ups?
A strange card payment, I do not recognize it.
Are there limits as to where my card will be accepted?
How can I receive my salary with a different currency?
This card is accepted by what businesses?
What's taking so long for this payment to go through?
I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?
I need my virtual card
There is a cash withdrawal on my statement that I don't recognize
I am having a problem proving who I am
My top up may have been reverted
My transfer says pending. What does that mean?
Why does my identity need verification?
How can I receive money?
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?
I think my card has been compromised in some way.
Why have I not yet received my virtual card?
Why can't you allow my beneficiary?
I can't seem to get my virtual card to work.
where is my money from this morning