Instruct: Classify the online banking query into its corresponding intents.
Query: Can you explain your exchange rates basis?
How is an exchange rate calculated?
I bought something in another country but the exchange rate is wrong
Are there fees for adding money with an International card?
I need to change my phone number.
I looked at my statement and found a payment I and found a mistake.
I need someone to assist me with explaining how much I can top-up.
Are there any fees when exchanging to foreign currencies?
Someone else made a Direct Debit transaction on my account
What is this direct debit in my statement?
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
Can I auto top-up as much as I want?
What is this witdrawal
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
It looks like the exchange rates on my card payment are wrong
I need a second card on this account for my daughter.
I see an extra $1  charge on my statement, why is this?
The transfer that I was trying to complete was declined. What was the cause?
What's the process for terminating an account?
Why did you cancel my card payment?
What do I do?  The ATM took my card!
Please help me in this, as i was unable to make any payment by my new card,  it was getting declined repeatedly. I am not very happy with this incident.
Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.
Who can purchase a disposable virtual card?
Can you activate my card pls
How many currencies can I have?