Instruct: Given an online banking query, find the corresponding intents.
Query: I think there is a mistake.  I am being charged twice.
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
There is a direct debit transaction on my statement that I think is not mine. How do I remove?
My cash transaction isn't showing on my account
The wait for this transfer seems to be taking a very long time.  It is very important that it goes through quickly. Can you please tell me how long it may take?
I want to top up my account with a cheque
How do I find out what countries you service and what countries you do not?
When I got cash I was charged an extra fee!  Explain!
Am I allowed to use different currencies?
It has been a couple of hours but I do not see my balance updated, can you help?
My payment card was declined - could you tell me why?
Delete my account now please.
Why would a transfer to a beneficiary not go through?
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
Why was there a fee on my cash withdrawal?
How do I change the details in my account?
I am seeing and extra 1$ charged to my account and wanted to know about it.
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
Since when were there charges for taking out cash from my account? It's always been free for me to do this before.  How much are the charges going to be?
My card is about to expire, what do I do?
I want to top up by card, what do you support?
My card would not work at a shop.
Can I wait for you to send me a new card when mine's about to expire?
When I tried to access my cash, I wasn't allowed!
How do I order a disposable virtual card?
If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?