Instruct: Given an online banking query, find the corresponding intents.
Query: Why do you need me to verify who I am?
Why do you guys need to verify my identity?
I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.
Is it possible to change my address?
why was a extra fee added to my account for transfer ?
Card activation is not working. What do i do?
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?
the exchange rate for my withdrawal is wrong
The exchange rate is incorrect for my cash withdrawal transaction.
I transferred some money but it hasn't arrived yet
how can i transfer money from american express card
I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?
How long does it take transfers from Europe to complete?
I don't recognize this debit transaction in my billing statement?
What is the source of your exchange rates?
A transaction I did to my friend hasn't arrived yet, why?
Why is my card payment still pending?
Can someone please explain to me where my source of funds came from?
Is it possible to purchase more physical cards with my account?
I looked on the app and it says I withdrew cash.  I didn't!
Top-up is loaded into the card and no update.
My payment has been declined several times.  Can you help me?
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
how much will I be charged for making a transfer?
Can it add money automatically while travelling
There is a direct debit charge on my account that I don't recognize.