Instruct: Classify the given online banking query into its corresponding intent.
Query: Can you tell me what I need for identity validation?
what documents do i need to verify who i am
Why was I charged a fee for using my card
I am unsuccessfully trying to make a transfer can you help?
Am I allowed to hold money in multiple currencies?
How do I cancel a transaction?
Do you charge if I use a European bank card for top up?
Please show me how my friend can send me money.
how can the money machine keep my card what do i need to do?
Where can I update my pin number?
I was charged for the same thing twice
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
I am still waiting for a refund
Which cards do you support for top up?
Why do you need verification for my identity?
Is it possible for a transaction to be cancelled?
I'm not sure how disposable virtual cards work. Please help.
My payment did not go through because the app reverted it
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
Can I transfer something urgently from China? How long does it take?
Where do I go to edit my personal details on my account?
I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?
Is there a fee for transferring money
Can you tell me how many currencies I can hold?
You applied the wrong exchange rate while I was traveling outside the country.