Instruct: Given an online banking query, find the corresponding intents.
Query: I wasn't applied the correct exchange rate when getting cash
what is going on with my cash withdrawal? the exchange rate is wrong
I bought an item and now I want a refund.
from where are coming your exchange rates?
Why is this fee being charged to me after using my card?
What is the maximum I can top up?
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.
It looks like I was charged twice for a single transaction
Is this card accepted by ATMs?
want a new card what are the fees
I'm not able to verify my identity.
I went to the store and tried to make a purchase.  The first time, it was declined, but the second one went through.  But my App shows me that I've already been charged once and the second charge is still pending.  Can you make sure that I'm not charged twice?
How long will a transfer be pending for?
Why isn't my disposable virtual card working?
Will I be charged to top off my account?
I'm still waiting on my identity verification.
My card expires soon, will you send me one automatically?
Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?
In what way can I use the disposable cards?
Can you tell me what I need to do for the identity check process?
My credit card did not go through. Can you see if it has insufficient funds?
Can you tell me what countries you offer support for?
What is the process to change my PIN?
I made a deposit in the ATM and it has not cleared
My card payment was cancelled it seems.
Why hasn't my transaction completed?