Instruct: Classify the given online banking query into its corresponding intent.
Query: Can I order a new card by phone?
Can I wait for you to send me a new card when mine's about to expire?
How do I withdraw money?
I tried to top-up but it got denied.
I made a cash deposit going to my account but it is not there
My card payment has been declined, why?
How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
Where can I go to get my PIN unblocked?
My identity hasn't been verified.  Can I use my account?
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
I need help from someone in your department with finding my nearest ATM.
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
help, lost my card
Can I change my address?
There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?
How did you guys get your exchange rate?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
How is my money transferred to the account
My payment has been declined!! What's going on, I thought everything was alright and working well?
Why wont the ATM give me cash?
Somebody used my card without my knowledge!
Do you charge extra for exchanging currencies?
Where do I look for cash top up?
Can you please help me in canceling my order.
Is my credit card supported for top-ups?