Instruct: Classify the online banking query into its corresponding intent.
Query: I might be paranoid, but someone may be using my card.
What should I do if I think someone is using my card without my permission?
Why can't I transfer to an account?
Is it normal to be charged an extra fee when paying with my card?
What is minimum age for an account?
Do you give refunds?
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
My card is stuck inside the ATM.
What are the requirements to open an account for a minor?
What can I expect at card expiration?
Why can I not do a  transfer
how much does it cost to add money to my card
I lost my passcode.
How much is it to send out additional cards?
My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?
Can someone please explain to me where my source of funds came from?
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?
I'm on holiday and I noticed a different amount for exchange rate.  Can you explain?
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
I bought an item and now I want a refund.
Will I get a Visa card or Mastercard?
I tried to get cash but it was declined!
Can my 8 year old grandson open an account at the bank?
When I got my cash, the amount was not what it should have been, based on the exchange rate.
My identity verification is not working.
Balance is not up to date.