Instruct: Classify the online banking query into its corresponding intent.
Query: What is the reason my payment was not accepted?
My card couldn't pay in a shop.
Estimated time arrival for transfers?
I signed up, but don't have a PIN. Where can I find it?
Should I complete my security verification before I can use my account?
My cash withdrawal shows pending, why?
Can I verify my identity?
I tried transferring to an account but it didn't go through. What happened?
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
If my PIN number is rejected, how do I solve it?
Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending
For what reason did my top-up fail?
How long does it take for cards to be delivered after ordering them?
if i found a lost card can i put it back in app
I used my card to top up but it's saying it is still pending. What does this mean?
The refund on my account hasn't shown up
Is there any age limit?
Can you tell me why my top-up failed?
Why did you decline my transfer?
I can't find my refund. Please help.
What are the steps that I need to take to activate a new card?
There's a payment with my card that I didn't perform. I don't know that name shown.
I'm still waiting for my top-up to go through
There was a limited amount of money available at the time of my transaction.
How do I change my currency to another?
If I need to make an exchange from USD to GBP, how can I do so in the app?