Instruct: Given an online banking query, find the corresponding intent.
Query: why isn't my top-up going through?
I've been waiting for a top up to come through for over an hour and I need the funds now.
why didnt a transfer to my account process
I have lost my phone, what steps can I take to prevent someone using my account?
How can I change my information?
I received my new card and tried using it today, just to have it show declined over and over again.  Why is this happening?
I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?
Do I need to use a limit on top-ups?
Can you explain why the ATM is giving me less money than what I asked for?
I can't do any business with this virtual card.
I made a payment that's pending. Will it go through?
I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
I tried to used my card in a shop and the transaction was declined.
I am unable to prove my identity
I got a strange cash withdrawal in my statement
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
Can you help me reset my passcode? I forgot it.
Help me verify my identification.
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
The exchange rate was different when I got cash
Will I be charged for transfers?
How much can I top up in a day?
Can it automatically top up my account?
Is there a fee for paying by card?
I was refunded the money for something I bought already.
Can you tell me if I can track the card you sent me?