Instruct: Classify the online banking query into its corresponding intent.
Query: Why is there a charge for my transfer?
Will I get extra charges?
I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?
Can I go ahead and use my account even though my identify hasn't been verified yet?
I'm trying to verify my identity but can't figure out how, what do I do?
Will I be charged an extra fee if I need to exchange currency?
How do I prove I am who I am?
My bank card has expired, how can I get a new physical card?
Is there something wrong with the ATM? It would not let me pull cash out of my account.
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?
Why can't I use a disposable card?
Why hasn't my transaction arrived?
my exchange rate looks wrong for my last payment
Why was I charged twice for the same thing?
I need to find out why my pending payment hasn't gone through.
Can I have my money refunded for an item
What are the details of disposable card limitations?
What fees are charged for a physical card?
Why hasn't the money transfer arrived yet?
Hello I have a UK account.  Can you please check if everything is alright with it?  I made a transfer a couple hours ago but it doesn't show up yet.
I don't understand where this charge came from.
Why does it say my transfer failed?
What went wrong with my transfer?
I couldnt get cash in an ATM
How many days to deliver to a US customer?
How long does it take for a top-up?