Instruct: Classify the given online banking query into its corresponding intents.
Query: why was i charged a fee to transfer
Why are you charging me a transfer fee?
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
I'm still waiting on my identity verification.
What is the exchange fee that is charged?
If I see a payment in the app that I don't recognize, what should I do?
How can I change my address?
How does your app transfer the money
I have an unusual payment in my statement
When I travel, can it automatically add money in certain intervals?
How are your exchange rates calculated?
app malfunctioning, does not know its me
I was using foreign currency at an ATM, but the rate was typed in wrong.
A refund is taking too long.
I want to link my new card. Can you help?
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?
It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.
Do you accept all cards and currencies?
why is there a service fee on my statement?
can i use my app to get a virtual card
My money transfer has not yet occurred
If my card was lost or stolen can I re-link it?
My payment has not been accepted.
I did not receive all of my cash back
how long does it take to transfer money, my retailer is waiting
Please help!  The app won't let me cancel a money transfer.  I accidently sent money to an account that wasn't mine.  I need this cancelled immediately.