Instruct: Given an online banking query, find the corresponding intent.
Query: Can you tell me about the exchange fee?
Is there an extra fee to exchange currencies?
I wanted to know why a top-up I made has been reverted.
How long does a payment usually show as pending? Is it normal that mine is still pending?
I see a cash withdrawal in the app that I did not do.
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.
When I tried to transfer funds to my friend today I was unable to do so, why?
What countries can I use my account in?
Where are you present globally?
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
Can I change my pin at ATMs?  If so, what ones?
I am very dissatisfied with the services that you are providing.  I want to cancel my account.
The exchange rate was incorrect for an item I bought.
How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...
Please help me change my PIN.
How would I use a disposable card?
i am not a premium customer but i want a virtual card, how do i get it
I shouldn't have been charged but I see a fee, why?
How do I top up on my card?
Are there any specific cash machines that I have to go to in order to change my PIN?
In the app, I see a withdrawal I didn't make.
I just have one additional card from the USA. Do you support that?
I need mastercard as well as visa
Tried using my ATM card earlier at one of your locations for the first time.  It didn't work.  What is going on?
I think that somebody is utilizing my card without my authorization!