Instruct: Classify the online banking query into its corresponding intents.
Query: The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
I received duplicate charges.
I don't think the transaction has gone through, so can I cancel a transfer?
How does a US resident go about acquiring a new card?
I would like to activate my card.
Why is there an unknown card payment?
Why does it still charge me even though I was unable to withdraw money from the ATM?
Why is there a fee for using my card?
Is there a charge for cash withdrawals? I always thought it was free.
How much does each transfer cost?
How do I fill out the identity check?
My card no longer works.
I received $20 but I entered $100
The ATM kept my card?
What steps do I have to take to change my PIN?
Why have I not yet received my virtual card?
I'm not sure how to complete the identity checks process.
why has a cash withdrawal charged me?
How do I know if my top-up went through?
My identity verification isn't working
Can i use this card at any store?
Can you tell me why a cheque deposit isn't showing in my balance?
Which US cards have top up charges?
Why do you need me to verify who I am?
I'd like to make a SEPA transfer to my account, but will I be charged?
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.