Instruct: Classify the given online banking query into its corresponding intent.
Query: I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
I placed a cash deposit in my account but I can't see it yet.
I would like to better understand why my pass-code is not working.
The top-up verification code is not visible.
Why do I have a strange payment on my statement?
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
What documents do I need for the identity check?
How can i make my card active?
I don't see the verification code for my card transfer.
Do you do business in the EU?
A transaction shows duplicate times.
I want a mastercard
What do I do if I forgot my PIN?
It seems like my card payment didn't work.
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.
How do I transfer money from one bank account to another?
My card will expire soon, When do I need to order a new one?
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
I just received a new card, where do I go to link it to my account?
I have a transaction that shows multiple times.
How can I change to my married name?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
The amount of cash I received was not the full amount