Instruct: Classify the given online banking query into its corresponding intents.
Query: I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.
Should I be seeing a fee applied for my money transfer?
I mistook my pin and now I am locked.  Can you unlock me?
What should I do if my passcode won't work?
When will my transfer arrive from Europe?
Is it possible to have more than one disposable card?
I see a direct debit that isn't mine? How can I get my money back?
I have lost my phone or it has been stolen.
What steps do I have to go through in order to activate my new card?
Hello.  I ran into a problem with a transfer this morning.  I was trying to send money to some friends but when I tried to send it, the transfer failed.  I don't know what is causing the transfer to be rejected.  Please let me know what is causing the problem.  Thanks.
After I used my card I saw I was charged a fee for using it
I must change my address.
Can you explain to me why a top up would be reverted?
How can I tell if there will be a fee added to my payment or not?
Can I do a SWIFT transfer?
The app is showing a payment I never made.
I think my card is broke?
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?
I would like to retract my purchase.
My daughter need a card from this account. Is that possible?
I need to check status as my friend hasn't got money I sent.
where is the code for verifying the top up card?
Is it possible for a friend to personally send me a payment?
I would like to receive my salary in a different currency. How does that work?
What do I do to verify a top-up?
Why is the payment from my card still pending?