Instruct: Classify the online banking query into its corresponding intents.
Query: The item i bought exchanged rate was incorrect.
My purchase used the wrong exchange rate
is there a frequent currency discount?
What went wrong when I tried to do my transfer?
My card is due to expire
I've just got married and want to change my name.
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.
The transfer that I was trying to complete was declined. What was the cause?
I tried activating my card and it didn't work
Is there anyway to bypass identity verification?
Are EUR exchanges allowed?
My refund has not yet been credited on my statement
My PIN is not working, can you help?
Where can I find my fund information?
My card is lost!  Please help me!
What exchange rate is it?
I got charged a fee for transferring money.
I want a refund for my item
What is the top up code for?
What fees to you have for top ups?
Would I be able to open an account for my daughter?
Is it possible to get another card?
Why can't I withdraw cash?
There is more than one charge on my account for a transaction.
Why is there an extra fee on my statement?