Instruct: Classify the given online banking query into its corresponding intent.
Query: How can I use my American Express to add money into my account?
I want to top up by using a credit card, which ones do you support?
I was charged twice for the same purchase!
There was a direct debit I don't recognize.
I've tried using my card multiple times and it keeps getting declined.
What do I need for the identity verification?
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?
I'd like my account to be deleted. I'm not satisfied with the service you provide.
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
Can I tell if my top off didn't work?  It doesn't seem to have.
How long do I have to wait for my bank transfer to appear in my account?
How do I activate a card?
I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
The app is not able to realize that it is me.
I was trying to top up my account and it isn't working
Show me where I can see the PIN?
How come I can't find my payment?
How do I start auto top up?
I need to change details about my personal account.
Why has my top up not gone through yet?
the product is not working, can I get a refund?
When will the check I deposited post to my account?
What are the steps for the identity checks?
Do you do business in the EU?
Please explain your exchange rate policy.