Instruct: Classify the online banking query into its corresponding intents.
Query: How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?
How can I go about getting a refund?
I already have a card and want to link it
Since I just got married I need to change my name.
Can I see where my money came from?
What is the exchange looking like?
I noticed additional charges when transferring?
Which flat currencies can I use from you?
Can I put my found card back into the app on my phone?
Can you help me track my card?
When can I expect my refund?
How can I tell where the money came from?
How can I set a new pin.
Who should I talk to or go to resolve a duplicate charge on my statement?
I've been waiting for a top up to come through for over an hour and I need the funds now.
The exchange rate for my withdrawal was wrong.
I topped up my account but the money isn't there now.
How much is the exchange fee?
What is this fee for transferring money?
I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow
how to get virtual card
How can I get my card out of the ATM?
My card hasn't shown up yet.
I can't verify my ID. Why?
I don't know where my phone is.
I tried to make a payment with my card and it was declined. Why is it pending?