Instruct: Classify the online banking query into its corresponding intent.
Query: Why do you need me to do an identity check?
what are you going to use my identification details for?
I am yet to receive my pin.
Can I transfer using SWIFT?
I may have entered the PIN wrong and the account is blocked.  What do I have to do to get it unblocked.
When I got cash the exchange rate was wrong
Hello, what is a virtual card and how do I get one?
Do you support other currencies?
Which card would I get, Visa or Mastercard?
I would like my refund for this item I bought.
I have been double charged
Show me how can my friends top up my account.
Does the top-up need verified?
Is payment required to get a card of my own?
Can I transfer money using the SWIFT service?
What are the top-up fees for my card?
I need to change my address in the personal details.
I am blocked now because I entered the wrong pin, need help.
Does Apple Watch support the topping-off of my account?
I got notified that my top up has been reverted. Why?
I didn't cancel my card payment.
Can I have a spare card for this account please?
Does it cost anything to do currency exchanges?
How can you transfer my salary to my correct currency?
My Apple Pay top up with my American Express card is not working? Please tell me why
I'm due a refund and it is not on my statement.