Instruct: Classify the online banking query into its corresponding intents.
Query: I keep being asked to verify my identity. Is this normal?
Why are you asking so many questions about me?
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
How can I trade currencies with this app?
where can I get the info for my funds
is there a frequent currency discount?
Help, my phone was stolen, please advise!
Why can't my ID be verified?
Can I get an account for my son?
When I top-up, the app reverts it.
I see a payment on my statement for  a place I didn't make a purchase at.
Can you tell me why my card keeps getting declined every time I try to use it?
How much does it cost to exchange my balance into a foreign currency?
I could only take the amount of money that was available to me which was less then I expected.
Do you accept all cards and currencies?
I have a charge I did not make.
Why didn't I get the amount I requested at the ATM?
What currencies do you accept for adding money to my account?
How does a bank transfer for topping my account work?
I haven't yet received money that I transferred
Please delete this account.
Is top-up possible with Apple Pay?
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
I put money in my account a week ago but its still not there?? What happened to my money?
Can you tell me when my money transfer will go through
I am worried that too much time has gone by for a transfer to be completed.