Instruct: Classify the given online banking query into its corresponding intent.
Query: Why is there a fee when I thought there would be no fees?
Can you explain why I was charged extra when I used the card?
I am still waiting for a transfer to show up
Is there a top-up fee if you add money in USD?
I didnt get the correct exchange rate for getting cash
I did not make a direct debit payment as listed on my app
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?
I have not been able to use this card.
How can I change my PIN?  Help.
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
I'm unable to verify my identity
I found my card! Can I link it back into the app?
How can I periodically check the delivery of the card you sent?
I want to exchange USD and GBP with the app
Why is the cash withdraw I made shown as pending?
I got less money than I asked for.
I'm having a hard time proving my identity.
I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.
I would like to exchange currencies on the app. How do I do this?
The balance has not been updated.
It looks like my top-up was cancelled
Why was I charged $1 in a transaction?
Why did my transfer fail?  What can I do?
I cannot make a transfer to another account.
There is a payment that i made that i noticed has not gone thru yet. Can i ask why?
I made a transfer recently but it has not changed on my dashboard.