Instruct: Classify the given online banking query into its corresponding intents.
Query: how to get virtual card
Can you help me find the virtual card?
I transferred money to my account but it is not showing.
When will my top up be applied?
How can people transfer money to me?
Why would a cash withdrawal be pending?
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?
There is a payment in the app that I did not approve
How long until the transfer is reflected on my account balance?
When will the money reach my  account?
when i travel can it top up automatically
Can you lookup my password?
where is my new card?
I was unable to transfer money from my account.
I still haven't received my card in the mail
I have an unknown charge.
Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
Why is there a fee for getting cash?
Why didn't I receive the right amount of cash at the ATM?
Will the duplicated payment be refunded?
Why am I getting a fee on a card payment?
My purchase used the wrong exchange rate
Is there such thing as top up by cheque?
Do you give refunds?
Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.
What does the €1 fee mean?