Instruct: Classify the online banking query into its corresponding intents.
Query: Is there a charge for topping up by card?
Are there any charges for topping up a US-issued card?
I still don't have a refund.
How will I get my card?
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
I haven't received my virtual card yet!!
How do I transfer funds directly from my credit card?
My card won't physically work.
How do I go about unlocking a pin?
I paid with my card and ended up being charged a fee.
I would like a  physical card sent to me.
How can I find out why my transfer didn't go through?
Why do I get declined when I try to withdraw cash?
The transfer I tried to make failed.
A cash withdrawal has been done that I didn't do.
Would I be able to get a second card?
I can't find the PIN.
Someone has taken my phone from my hotel room!
I only received $20, but I requested $100.
I just did a transfer, but don't see the money in my account. What's up?
Am I able to cancel a transfer I just made
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
I would like to get both a Visa and MasterCard?
Why did I get charged for a transfer?
Is there a reason that my transfer failed?
Can I use a disposable virtual card for any purchase?