Instruct: Classify the given online banking query into its corresponding intents.
Query: I think my top up was reversed.
I put some money in my account the other day but now its gone? Why is this?
I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.
I believe my card has been compromised because of a strange withdrawal
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
how can i exchange currencies
Why do my transfers keep failing?
Something's wrong my card won't work.
I use GBP for my salary deposits. Must I set this up somewhere?
I'm confused as to why my top-up did not go through.
Can I get a new card in China?
Can I get a few more physical cards?
I ordered a virtual card but it hasn't come through yet
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
Why hasn't the app verified my identity?
I need clarity on why my card is not working.
I  have been charged more than I should for the presents I bought  when abroad, the problem seems to be the exchange rate.
What is the maximum number of transactions that I can put on a disposable card?
Why is my card payment pending?
How do I set up an account for my children?
I can get my identification verified.
What is the number of transactions for one disposable card?
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.
Why won't cash come out of the ATM?
Would you be able to offer me a discount, since I need to exchange currencies frequently?
How do I add cash to my account?