Instruct: Given an online banking query, find the corresponding intent.
Query: My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
Something is wrong, my top-up is gone and I don't know what happened to my money.
I was charged twice for an in-store purchase that I thought was declined.  My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.
What can I do to make my physical card work?
Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?
My payment didn't work and the money is in back in my account.
Why wasn't my card payment accepted?
Why is top up not working if I use my American express with my apple pay?
I need clarity on why my card is not working.
I have not received my pin yet
Why is my withdrawl to cash still pending?
How can I request cash back? The ATM just gave me a different amount than what I've been charged though...
I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?
Recipient has not received the money
Are there ways for other people to send me money?
At what ATM can I change my PIN?
Fees for currency exchange
What does it mean when a cash withdrawal is pending?
What does it mean when it says I have a payment pending?
Will you accept my credit card, it my only one.
I need to transfer to my account and cant.
Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?
I want to close my account & I will never do business with you again.
What is this cash withdrawal on my statement?
If i want to change my pin number can I directly from an ATM?
A transaction to a friend still hasn't shown up.