Instruct: Classify the given online banking query into its corresponding intents.
Query: I was overcharged a pound.
Can you tell me about why the account I have was charged an extra 1$
I had transferred some money but the balance hasn't changed.
How come my cash withdrawal came with an unnecessary fee?!
I don't think I made this transaction on my statement
What is the time period for money to be transferred?
What's the phone number to freeze a card?
I did not make a cash withdrawal that is on my statement
What is the rate for exchange fees?
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
When do I get my PIN?
Can you unblock my account?  I entered the PIN wrong.
How do I request a refund?
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
What credit cards do you carry
When will my account receive the money?
If I wanted to change my PIN, how would I do that?
Is there a charge for getting more cards?
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.
Can I get paid for this in another currency?
Do you have a limit for someone's age?
Why do I have a transaction showing multiple times?
I do not understand what this particular direct debit is ?
Can I get support?
Will it cost me to get a second card?