Instruct: Classify the online banking query into its corresponding intents.
Query: What are acceptable documents to prove my identity?
Can I get information on the identity checks?
What kind of fees will I pay when I transfer?
I just had a look at my statement. Why have I been changed for using the ATM?
I can't use my card for anything
When will you be taking orders for disposable virtual cards?
Can I have a second card issued to another family member?
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.
Where do I order a card?
Can you help me to quickly cancel a transaction I accidentally did to the wrong account?
What is the age requirement?
I think someone stole my card because I can't find it.
Please provide me a list of ATMs that accept my card.
This morning, I tried to send money to my friends several times but each time the transfer fails.  Why does it keep failing?  The transfer gets rejected but I do not know what is causing it to be rejected.
What is the maximum for top-ups?
When will my top-up happen?
If there isn't a lot of money left, will it automatically top-up money?
Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
How do I go about ordering a card?
I did not ask for the amount of cash that I received.
I needed $100 but all it gave me was $20.
Will I be charged for a top off transfer?
What was the $1 charge for on my statement?
My card is missing.  Please help.
Can I pay online with my card?
Help please!  My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?