Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?
When are you going to transfer the money?
When do I set up my card PIN?
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
how come i was declined
Help, I need to top up my account. Where do I send a check?
I need to update my address.
I think I deserve a refunded on a certain item.
The app rejected my top up
Can I change or hold different currency?
There is a potentially fraudulent direct debit on my account.
My card payment doesn't work.
Why was I charged a random fee for a transfer I made?
What is the reason my cash withdrawal is still pending?
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
Can you tell me what the cash withdrawal is in my statement?
How do I access the virtual card?
how much do you charge to top up US cards?
I had to pay money for paying with my card.
My top up card needs verification and I don't know how to do it
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
A duplicated payment was made for something.
When will the money reach my  account?
Can I get money out of any machine?
I withdrew money and got a fee, please explain
I want to close my account. The service you provide is unsatisfactory to me.