Instruct: Classify the given online banking query into its corresponding intent.
Query: What is the reason for the identity check
I don't want to use this method to identify myself.
how do the cards work?
I cannot seem to use my card.
I received the wrong amount of cash from the ATM. Can you help?
Can you change the rate for the item I bought in a different currency as it is wrong?
Will there be a fee to receive a physical card?
My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?
Card payment was declined, do you know why?
Can I get my card fast tracked?
My card didn't go through.  It doesn't make sense.  You told me that everything was ok.
do you offer refunds? i would like to return purchase.
Is it possible to change my PIN?
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know.  Please can you help?
I made a deposit but it is not showing up in my balance.
Is there a fee for topping off a US card?
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
stolen phone, what should i do
Which fiat currencies are compatible for exchange and holding?
Please help!  There was an extra fee when I got cash.
Are there any disposable virtual cards?
My disposable virtual card isn't working.
your company is awful, i would like to delete my account please
I'm noticing a payment/purchase at a company that I don't recognise.
How do I use my card to top up?