Instruct: Classify the online banking query into its corresponding intent.
Query: Why was I charged a fee? I thought shopping was free?
My card was charged more than expected.
What countries are you supporting?
I'm not in the UK, but can I still get a card?
I tried to withdraw cash from your ATM but my transaction was cancelled.
My card payment reverted back, I think.
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
Why was my request for cash declined?
My card is stuck inside the ATM.
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
To many charges on my card how do I go about fixing that?
Why do I need to verify the top-up?
The exchange rate is bad. Are you sure this is the exchange rate?
Where can I find the verification code for a top-up?
Using international ATMs messes up the exchange rate.
Can I change my name?  I am not married.
How would I go about getting a physical card to use in stores?
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?
Hoe do i use my credit card to transfer money?
Why isn't my refund showing up?
I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.
What should I do if my phone is lost or stolen?
Why is my physical card not working?
My account balance has not updated since I deposited a cheque recently.
How long does a bank transfer take to show up in available funds?