Instruct: Classify the online banking query into its corresponding intent.
Query: Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
I got a declining message during a transfer? please tell me why
There is a cash withdrawal on my statement that I did not make
Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.
Why are the things I bought earlier today still showing as pending?
I tried to make a top-up and it was canceled, why is that?
What kind of fee is there to top-up my account?
Can I use app to unblock my card?
I cannot withdraw money from the ATM
I don't have my cell phone with me so I cannot access the system to complete the transaction.
How do I know what exchange rate I will get?
Someone took my card without my permission.
I need to exchange a currency - can I do that here?
What is the reason for my beneficiary to be disallowed?
How did you arrive at the rate of exchange? I thought that I would get more cash.
WHAT IS THE ATMOSPHERE OF IT
Is there an additional cost to exchange currencies?
The app reversed a top off I had.  What should I do?
How long does it take to make an urgent transfer from China?
For some reason, I'm unable to transfer funds.
How is my card payment still pending?
How do I get a card in the EU?
Why is my beneficiary not allowed?
What caused my top up to be reverted?
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?
Where can I have a new bank card sent to China?