Instruct: Classify the given online banking query into its corresponding intent.
Query: What's your refund policy if I bought an item from you?
I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?
An ATM swallowed my credit card!
My disposable virtual card was rejected.
Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?
Duplicate transactions appear on my account
I forgot my pin and am blocked now. Can I reset it somewhere?
what are the steps to activate my card?
need to know places i can withdraw money
I got cash abroad and need to check the exchange rate
Its been several days and my cash withdrawal is still pending. Why?
Why is there a payment I didn't do?
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages.
My transaction from earlier needs to be reversed.
I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?
the money i transferred didnt arrive
Where did my money go? I'm not able to withdraw it from my ATM.
I would like to get both a Visa and MasterCard?
Why is my top-up showing as reverted?
How can I reset the passcode if I need to do that?
Is there any age limit?
How can I change my address?
I'm having trouble with proving my identity.
There's a card payment with a name I don't recognize
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.
Where can I find my fund information?