Instruct: Classify the online banking query into its corresponding intent.
Query: There is a charge for an additional pound.
What is the fee on my statement for?
The activation process did not work, please help?
Where do I go for a refund?
I withdrew cash and I think the exchange rate is wrong.
I'd like to make a SEPA transfer to my account, but will I be charged?
I added money to the card but the transaction didn't go through
It's been some time since refilled the top-up.
What steps do I have to go through in order to activate my new card?
After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?
Why didn't the ATM give me all my money
My payment is taking a long time to go through.
Where is a ATM that accepts Mastercard?
I lost my phone. What do I need to do?
The ATM didn't give me the full requested amount
Can I have a supplementary card?
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
The cash abroad exchange rate is applied wrong.
I am having a problem with verifying my identity.
Is my card actually working? It's the first time I tried using it
How many transactions can I make on my disposable card?
I didn't make this payment and it's on my app
My card is almost going to expire.
I heard you have virtual cards. How do I get one?
I want to know your exchange rates.
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.