Instruct: Classify the given online banking query into its corresponding intent.
Query: How can I go about getting a refund?
What is the refund procedure?
why isn't my top-up going through?
Where do I look for cash top up?
What are these disposable virtual cards all about?
Why was I charged this extra fee while doing a transfer?
Is there somewhere I can send a check to add to my account?
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
I don't have the device I used to log onto the platform so I can't access it.
When will my card come? I need it as soon as possible!
Do I have to go to the bank to change my PIN?
What do I do if my phone was stolen?
I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?
How can I top up with my apple watch?
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?
How does the exchange rate work?
My card payment says pending and it hasn't changed
I was charged a fee for a transfer. Where did it come from?
Is there a reason my transfer would have been declined?
How do I close my account, since I'm dissatisfied?
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.
Will you tell me how to exchange USD for GBP in the app?
When my card expires what is the cost of a replacement and how fast?
Is there a fee for a cash withdrawal?
Waiting for the cash I deposited this morning still
I think that my card has been stolen!