Instruct: Given an online banking query, find the corresponding intents.
Query: I was informed that transfers were free. I noticed I have a fee but why?
Hey there's a fee for a transfer on my account.  Why?!
I was charged an extra pound for no reason. Why is that?
I have to make several disposable cards per day.
My new card is here, what's the process for activating it?
Why is my cash withdrawal still pending?
Can I use my virtual card for recurring monthly payments?
Why did the funds not transfer to another recipient?
I made a cash withdrawal and it is still listed as a pending transaction.
How to modify my details.
I am sure I have plenty of money to transfer but my transfer is being declined.
Why is there a payment I didn't do?
I see an unfamiliar Direct Debit payment.
What is the maximum times I can auto top-up?
I would like to receive a refund for something I bought.
How do I go about verifying my identity?
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
Is there a top-up fee if you add money in USD?
Hello, what is a virtual card and how do I get one?
How to order my card?
What does the bank charge for lost or stolen card replacements?
What do I need to do for the card activation?
How long will it take to refund me
A fee that shouldn't be there is there after using my card!
Why is my top-up pending?
Where can I find the verification code for a top-up?