Instruct: Classify the given online banking query into its corresponding intents.
Query: For some reason, I'm unable to transfer funds.
My beneficiary didn't receive my transfer
How is an exchange rate calculated?
I used the wrong account.
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
I need my card soon.
What cash stations take this card?
How do I deactivate a stolen card?
Someone must have found my card details as I don't recognize these transactions.
How does identity check work?
Do you charge a fee on currency exchange?
Do I need any kind of proof for the identity check?
If I don't live in the UK, can I still get a card?
Will it take more than 3 days for my transfer to reach my account?
Can I get an item refunded?
I have used all of my PIN tries. What should I do now?
I've made a horrible mistake!  I transferred money to the wrong account by accident!  I entered one of the digits wrong.  I need this cancelled immediately please.
Why is checking my identity important?
Help me unblock my PIN.
My card payment failed.
Explain the card PIN to me.
There is a withdrawal in my account I didn't make.
I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?
How long does it take to prove my identity?
Why are you asking so many questions about me?
What is the extra €1 on my statement for?