Instruct: Classify the given online banking query into its corresponding intent.
Query: My app is showing a cash balance that I did not receive.
I have a cash withdrawal on my statement that I am unsure of.
The app failed to verify me.
How do I change to a different currency?
where can i see money source?
What do I do now that I can't use this card?
If I were to transfer, what would the cost be?
Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
Is there a certain age I need to be?
Where is my money that I transfered?!
What are the uses for disposable cards?
how much to get my card in 2 days?
I normally have no issues making transfers, so why am I suddenly being told it is not possible?
Do you charge for sending more cards?
Can you please tell me why I was charged an extra fee on my transfer?
Where are you present globally?
Please explain the exchange rates.
What about my children?
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
is there a limit on top ups
I think there has been a mistake on my exchange rate for this purchase.
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
Should my cash withdrawal still be pending?
A seller is stating that they haven't received money yet when the money has already deducted from my account.
What is the process for getting an actual physical card?
Where can I find a Mastercard ATM?