Instruct: Classify the given online banking query into its corresponding intents.
Query: Why has my top up been returned?
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
are you sending me my card?
Please tell me how I can get a virtual card.
My card was charged more than expected.
I am seeing in the App a some cash withdrawal that I did not do
What fiat currencies do you allow exchange with?
I'm having problems with ID verification
A direct debit payment I didn't do shows in my app
Can I transfer money using a different currency?
I did not get enough cash
How can I solve my issue with holding multiple currencies?
Why is the check I deposited this morning not showing up?
I don't recognize some transactions.  Is someone else using it?
What is the process for activating a new card.
I was trying to top-up and my credit card was declined. Can you tell me why?
If my card is about to expire how long would it take to receive a new one and how much would that cost me?
Where do I pay with my debit or credit card?
Why can't my beneficiary get access?
my phone has been stolen by someone
I purchased something abroad, and the exchange rate that was applied was wrong.
Mastercard is preferred to me.
Can I call to get my card activated?
I would like to reactivate my card that I previously reported lost. I located the card this morning.
I was charged twice.
I placed my order a week ago. Is it ok that my card isn't here yet?