Instruct: Classify the given online banking query into its corresponding intents.
Query: Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
do you offer refunds? i would like to return purchase.
My top up doesn't work
who do I talk to, to cancel a transfer?
Is it possible to refund an item?
There is a direct debit that I didn't set up, what should I do?
Does the fee for exchange change?
When will I receive the card?
Can you tell me where  can change my PIN?
Is there a fee for sending out more cards?
Can you assist me in acquiring a virtual card?
What do I do to close my account?
How can I periodically check the delivery of the card you sent?
What is the time period for money to be transferred?
I made a transaction, but I made it to an account I didn't mean to make it to.
I would like to cancel my account.
why do you charge for transfers?
Do you guys have any age restrictions?
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
I prefer mastercard.
Why has my deposit in the ATM not cleared yet?
Why do the top-ups need to be verified?
What is the extra €1 on my statement for?
Transfer was declined, could not complete request.
Do you offer account services for children and teens?