Instruct: Classify the given online banking query into its corresponding intent.
Query: The exchange rate was not correct for the item I bought.
I purchased something abroad and the incorrect exchange rate was applied.
Where can I find out how to transfer money into my account.
How do I close my account?
I cannot find my PIN.
Card refund is not showing up in my statement.
I have a disposable card but it does not work?
I want to cancel my purchase
I lost my phone. What do I need to do?
How do I know if i need a disposable card?
What should I do if I think someone is using my card without my permission?
Are there limits as to where my card will be accepted?
what do I need to do if the ATM kept my card?
I already paid to top-up but the funds aren't available yet, where are they?
Can I get more cards just incase?
What is my top-up limit?
how do I know where I can get money withdrawn?
Why does my identity need to be verified?
am afraid someone may have gained access to the info on my card.
what documents do i need to verify who i am
Why was my cash withdrawal declined by the ATM?
How do I open an account for my children?
The bank charged me fees for withdrawing cash!
What is the process to change my PIN?
I would like to re-activate my card, it was previously reported  lost but I found it this morning.
The app doesn't believe its me.