Instruct: Classify the online banking query into its corresponding intent.
Query: After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?
I did not charge my account for that transaction.  That's an error.
What's the earliest time to receive my card?
How is an exchange rate calculated?
How long does it take for a top up to be approved?
My PIN is locked, how do I unlock it?
I got billed an extra pound!
My money hasn't been deposited yet. When will it be?
Why was my top up cancelled?
Do you support direct deposits from my employer?
Will you charge an extra fee for top ups?
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
How can my friend send money to me?
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
Where do I order a virtual card?
I lost my card. Can you help me?
I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.
HOW LONG TO TAKE THE TIME TO SOLVE
Can I track when my card will be delivered?
How to edit personal details?
What cards and currencies can I use to top up my account?
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
How do I add my new card?
I want to cancel a purchase
How long will a transfer take from Europe?
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?