Instruct: Classify the given online banking query into its corresponding intent.
Query: I'm having problems with ID verification
why does it take so long to verify my id
I need to modify my details.
My top up doesn't work
What do I do if my smart phone was stolen?
It says "pending payment?" Why is it saying this?
How much are you going to charge me if I top up my US card?
I am unable to use my top-up on the app. Could you explain this to me?
Hello. I bought an item a while ago, and have since requested a refund.  However, upon checking my online statements, it seems that I haven't been issued a refund yet.  How can this be remedied?
I tired to get cash in the ATM but it was cancelled
I withdrew money and got a fee, please explain
Do the disposable cards have a transaction limit?
The ATM wouldn't allow me to withdraw money
How much is the charge to top up via credit card?
I just received a new card, where do I go to link it to my account?
Where did my money come from?
I believe that the rate of exchange for my cash withdrawl is incorrect.
My card needs to be topped up.
Explain to me why a transfer would be declined.
How do I delete my account? I am dissatisfied with the service.
I made a purchase earlier today but it is still listed as pending- when will it go through?
I noticed additional charges when transferring?
My PIN is not working, can you help?
I don't want this account anymore, how do I delete it?
Why would my top up be reverted?
Can I pick a new PIN?