Instruct: Classify the online banking query into its corresponding intents.
Query: I just looked at my app and it seems I was charged extra, why is that?
I see a $1 charge in a transaction.
I received a transfer in GBP how do I change it to a different currency?
Can I check my recent refund in my statement?
Can I use this all over the world?
How can I order my card?
I'm due a refund and it is not on my statement.
What steps do I need to get another card?
I need to get hold of a physical card?
I don't know why my card payment did not work
There was money taken out of my account, and I'm pretty sure I didn't do it.
are you sending me my card?
The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?
Why am I not seeing the check I deposited this morning in my account?
Would I be able to get a second card?
Why has my card been declined?  whats the deal?
My card was stolen. What do I need to do?
I do not understand what this particular direct debit is ?
Are there only certain ATM machines where I can use this card?
I have my card, when whill my PIN be available?
Are there any charges for topping up my card?
Is there any way to get another card on the same account?
Will you be able to exchange to EUR?
i have been trying to top up my account with a check but it won't work
I want to inactivate my account.
So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?