Instruct: Classify the online banking query into its corresponding intent.
Query: Would you please unblock my pin? I don't know why, but it's blocked.
Can you unblock my pin because I put the wrong one too many times.
Are there charges for cash withdrawals?
I'm in China and need a new card. Please help.
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
what are your exchange rates at?
My order hasn't shown up yet, what can I do?
My top-up hasn't happened yet.
I don't understand why I was charged extra for withdrawing money?
What do you demand for identity verification?
My transfer says pending. What does that mean?
Is topping up unlimited?
What information am I going to have to have in order to do a transfer with my card?
There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?
Help!  The app says I took out cash but I didn't!
I can't see my top up in my wallet!
Can my children have an account?
I received a fee for obtaining cash, is this correct?
I saw that my transfer was declined.
How do I dispute a direct debit on my account?
Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.
I have made several unsuccessful attempts to make a transfer.  I'm getting frustrated at getting error messages and it not going through.
I am still waiting for verification.  Can I use my account before I am verified?
Would I be able to get a second card?
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
How can I see the progress of delivery of the card that was sent?