Instruct: Classify the online banking query into its corresponding intent.
Query: How can I reset my passcode?
Are there directions to get a new passcode if I forgot mine?
Do you supply both Visa and Mastercard?
What is the cost for physical cards?
Why are top-ups being verified?
Why was a fee added to my bill when I used my card?
Is verifying my identify important?
How long do top-ups take to go through
Someone used my card without my permission.
withdrawal pending meaning?
My top-up funds aren't available yet.
I noticed that there's a payment on my card that's pending.
What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
Why did you charge a fee when I withdrew from an ATM?
When do I set up my card PIN?
Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.
What are all the fiat currencies that are supported for both exchange and holding?
I transferred some funds but I don't see it
Why is verification for my identity needed?
Do you receive SWIFT transfers?
A transaction posted twice to my account.
How long will my top-up be pending?
Why do you have the identity check
Where do I access the auto top-up function?
Can I get my money back on an item?