Instruct: Given an online banking query, find the corresponding intents.
Query: I have a top-up that's still pending and wanted to know about it.
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
My latest transfer seems to be missing.
I don't know what this Direct Debit payment is.
Why can't I transfer to an account?
I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?
Please tell me what the exchange fee is.
Why would my payment still show as pending?
I'm supposed to be getting a refund but it hasn't shown up, now what?
I went to look at my top-up and it was canceled, can you tell me why this happend?
What went wrong with my transfer?
Will I get charged on a foreign currencies exchange?
i tried to transfer cryptocurrency into my account but was denied
What is this direct debit in my statement?
I don't have the means to prove my identity.
Why am I charged to get money from the ATM?
I deposited cash but it isn't showing up in my account
Why  am I being told this  transfer will not  go thru
How do I replace a card that's going to expire?
Help, your app is showing a larger WD than I actually did earlier at an ATM.
Is there a limit to the top-ups someone can do?
Hearing back from us regarding your important verification results may take 10 minutes to one hour time.  If verification results do fail, double-check to make sure all of your images are clear --  make sure your photos have no glare or blurring. Note: These photos need to be readable as well.  You also need to be 18 years of age or older.  You must be a resident of Switzerland or the European Economic Area to open a new account.
I want to reactivate my card, I found it after thinking it was lost.
I'm worried my card might be lost in the mail? How long does it usually take to arrive?
I am having trouble transferring money to a beneficiery.
What does a 'pending payment' mean?