Instruct: Classify the online banking query into its corresponding intent.
Query: Has my account been frozen?  I tried to use my card but the ATM would not dispense cash.
What caused my cash withdrawal to be declined?
What other credit cards can I use?
I have forgotten my passcode
can i use both visa and mastercard
where do I top up my google pay?
What is the disposable card for?
Can I receive payment in another currency?
Is it free to send out more cards?
Why was a payment I made reverted?
The refund on my account hasn't shown up
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
What are the restrictions on the virtual cards?
I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.
Please list the countries you support.
What is the extra €1 on my statement for?
Help me delete my account.  I am not satisfied with the service.
At what ATM can I change my PIN?
Why didn't I get the amount I requested at the ATM?
I have a confusing payment appear on my statement and I don't recognise it!
Is it simple to transfer money using my credit card?
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
I need to change my address
Although I am not located in the UK area, may i still receive a card?
I want to terminate my account
why didnt my account allow a transfer