Instruct: Classify the given online banking query into its corresponding intent.
Query: I got charged in double and want a refund
Hello,  I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this?  Is there any way to have the fraudulent  payment credited back onto my card?
Transfers from the US how long will the wait be?
I topped up but the app declined it
My card rejected a cash withdrawal. Why?
Do you support fiat currencies?
What is my source of funds?
I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
Is there a top-up limit?
What is the process for getting an actual physical card?
I need to exchange my GBP to AUD, how would I do this?
I just pulled money out of the ATM and was charged a fee, WHy?
How do I know what my account is set to, I am paid in GBP?
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
I think there has been a mistake with my transfer
I tried to deposit a cheque into my account and it is not letting me.
Is there an additional charge to exchange currencies?
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?
I need an ATM right now!
If I lost my phone at the hotel, can I still use the app?
Are your cards supported in the EU?
I am trying to revert a transcation I did this morning
Can you please explain disposable virtual cards for me?
Why wasn't my contactless accepted at the metro?
I'm not sure how to complete the identity checks process.
What is the maximum I can top up?