Instruct: Classify the online banking query into its corresponding intents.
Query: I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.
Why would you cancel my transfer?
What other currencies can I hang onto?
My card payment has been stuck on pending. What is the problem? It should have gone through by now.
There's a payment in the app that I didn't authorize.
Why is there an extra fee on a transfer?
I saw I was charged extra for money I withdrew?
My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.
I was given the wrong amount of cash
I wish to remove my account.
I'm expecting a refund but it's no where to be seen
How can I check if I have received a refund if it is not yet on my statement?
What is the most efficient way to activate my new card?
What is the exchange fee that is charged?
Where is my PIN located?
When will the money reach my  account?
I sent money to my family last Friday but they don't have it.
Can anyone else top-up for me?
I could not get the cash I wanted
Why was I charged twice for the same thing?
So my top-up failed, could you tell me why?
i cannot find my card PIN
How long will it take to transfer something from China?
How do I perform identity checks?
My statement shows a strange direct debit.
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?