Instruct: Classify the online banking query into its corresponding intents.
Query: I'm having a hard time proving my identity.
I have no way to prove my identity.
Can I use my account before my Identity verification has passed?
Someone hacked into my cards account.
Do the disposable cards have any restrictions on them?
I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?
My card has not come in the mail yet.
Why was there a fee for paying by card?
My account transfer was not cleared.
I'm not sure what is going on here. I've received payment back into my account  for an item I've already received, from about 2 weeks ago.
If I exchange currencies frequently, is there a discount?
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
Do I have to pay extra if I use an international card to top up my account?
I tried transferring to an account but it didn't go through. What happened?
I checked the app and my balance has not been updated for the cash or cheque deposit.
When can I expect my card to arrive?
went somewhere else, need to change details
I think there has been a mistake with my transfer
how do I speed up identity verification?
I want to open an account for my children
Do you have a list of the cards and currencies supported?
What is the timeframe for a transfer in Europe?
Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app
i have a pending top-up
What's my limit for topping up?
How can I setup automatic top-up?