Instruct: Given an online banking query, find the corresponding intents.
Query: How can my friends top up my account?
I want to transfer money with my credit card.
I have a payment which has not been approved.
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?
Will I be charged if I add more cards to the account?
How many years old do I have to be?
Why am I seeing a direct debit thats not mine?
Will you be able to exchange to EUR?
What do I need to do to perform identity checks?
How long do I have  to wait for my transaction to be completed?
Why was I charged for getting cash?
Can I exchange currency for different types?
Are there any ATM's near me that accept this card?
Why isn't my refund showing up?
I was declined when I tried to take out cash!
I need a second card, can I have more than one?
Who do I call to cancel a transfer?
I locked myself out of my account, how do I unblock my PIN?
What is this card payment, I do not recognize it.
Where can I order a card when I am in China?
My exchange rate was wrong for an Item I bought!
What is needed for identity verification?
My card has been stolen what do I do?
The ATM machine would not give my card back
I sent some money to somebody a couple of hours ago, and they still have yet to receive it.  They really need the money, how much longer are they going to have to wait?
What documents do I need for the identity check?