Instruct: Classify the given online banking query into its corresponding intents.
Query: Can I be charged for exchanging foreign currency?
Are there any extras for exchanging currency?
Why can't I make a transfer?
My card payment says pending and it hasn't changed
Why was I charged a fee for my withdrawal?
Please tell me how to verify my top up card.
When will the transaction go through?
Why was my payment declined? I keep trying my card but it's not working.
What's the process for terminating an account?
Why won't my virtual card work?
I'm still waiting for my card.
Will the PIN come separately?
How can my account have money transferred into it?
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?
How can I receive my salary in another currency?
I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?
Hello, there seems to be a billing mistake associated with my account.  My app was charged $1 more than it should have.  Could you please explain why this may have happened?
Why can't my ID be verified?
What factors effect the exchange rate?
Why has my payment been declined? I paid by card.
I want to auto top-up.
I went to do a transfer and it was declined.
What information do I need to see my source of money?
When can I expect my refund?
Can you explain to me why a top-up would still be pending?