Instruct: Given an online banking query, find the corresponding intent.
Query: I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
When did I get a $1 extra fee on my statement?
What is the estimated time on an urgent transfer from China?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
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Hello,  I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?
I have a canceled top-up and wanted to know about it.
Could you send me and up date on the arrival of my card?
Is it possible to get both Visa and Mastercard from you?
I need to cancel a transfer
What is the process for activating my card and using it?
please cancel the transaction
how do i get top up with cash deposit
I have foreign currency i would like to change how much will it cost me?
Are there going to be fees from adding money with an international card?
I was trying to top-up and my credit card was declined. Can you tell me why?
My top up is incomplete.
I would like to receive a refund for something I bought.
I need to renew a card that's about to expire
I'd like to know where my funds come from.
I need some help linking my new card.
What currencies can be used for top up?
I can't withdraw money
Are there virtual disposable cards?
What kinds of cards can I use to top up?