Instruct: Classify the online banking query into its corresponding intents.
Query: Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!
I was under the impression that you offer crypto top up; however,  it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?
The wrong exchange rate was applied to me while pulling out cash.
My transfer is stuck pending? How do we fix it to it goes through?
I recently bought an item using my card and I was charged an extra fee why is this?
What is the charge to make a transfer
My card doesn't seem to work.
How do I cancel a transfer?
Can you explain the transfer fee that I was charged?
My PIN isn't working.
The exchange rate is incorrect for my cash withdrawal transaction.
When will my deposit from this morning show up?
I have a trip coming up and want to add money automatically.
What transfer methods do you accept?
When will my deposit be processed?
What's the limit for auto top-up?
I just got refunded for my purchase over two weeks ago
The check I deposited yesterday isn't listed yet.  Isn't that pretty slow?  I need to see the balance increased by that check.
i don't see the top-up verification code anywhere
Is there an age limit to get an account?
I'm wanting to get a Visa card today.
can you express my card to me?
Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
I just bought an item and changed my mind.  I have not received it yet how can I get refunded.  Thank you.
There was a charge applied when I used my card.
Can I change my PIN on holiday?