Instruct: Classify the given online banking query into its corresponding intents.
Query: A direct debit appears in the app but I didn't authorize it.
Help!  In the app there is a direct debit that I don't remember.
My password doesn't work.
If I were to use a European bank card for a top up, will I incur a charge?
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?
Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's "pending."
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?
The exchange rate for my electronic payment is incorrect.
Why won't my transfer go through?
I am seeing inside the App a some cash withdrawal that is not mine
Says that my top-up is incomplete?
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.
I just had a wedding and I want to take my spouses name.
I withdrew cash abroad and the exchange rate applied is wrong.
I need to know where my funds come from.
I received a different amount of cash than what I entered.
How can I activate my new card?
How do I go about ordering a new bank card?
Why would a merchant revert a card payment?
I want to activate my card, how do I do it?
I bought something in another country but the exchange rate is wrong
I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?
I thought transfers were free of charge.  I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.
Is there a charge for using transfers for top ups?
My statement shows different transaction times.
Do you charge extra for topping up with a debit or credit card?