Instruct: Classify the online banking query into its corresponding intents.
Query: can I use my card before identity verification?
Why do I need to have my identity verified?
Someone besides me might be using my card.
i cannot find my card PIN
I want to get a refund.
I've been waiting ages and my PIN hasn't gotten here.
It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!
My card failed to work when I was shopping in a store
Why is the payment showing as pending from things I bought this morning?
Why was I charged extra when paying with card?
What is your maximum top up limit per day?
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
The funds I transferred are not in my account
Why is there a payment I didn't do in my app?
I wish to remove my account.
Where did my deposit for my source of funds come from?
how to get new card?
What does the decline message mean
What is the $1 transaction on my account?
why do I need to show ID
I tried withdrawing money in another country and the exchange rate was wrong.
How do I link a new payment card?
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
How long will it be  before the person I sent money to is able to see it?
Why am I being charge a fee when using an ATM?
I've forgotten my app passcode completely.