Instruct: Classify the given online banking query into its corresponding intents.
Query: I suspect someone used my card.
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
Why is there a direct debit set up in my name?
Why is there a payment I didn't do in my app?
How do I revert a transaction?
I just tried to top-up and now I'm getting an additional verification message, why?
Why is allowance not being given to my beneficiary?
What is the way to go about getting a virtual card?
Why was I charged an additional fee when paying with card?
I'm unhappy with the exchange rate your cash transactions.
Why have I not received a virtual card yet?
I hate this ATM, it charged me an extra fee, Why did it charge?
Help!  My card is stolen.
I did a card payment but its status is still coming as pending. Please check and inform when it would complete.
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.
Is it possible to get a refund for the item?
Why was a fee added to my bill when I used my card?
My refund isn't going fast enough.
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?
I got this stupid fee after taking cash out, why?
There is a potentially fraudulent direct debit on my account.
Where do I look for cash top up?
Will the duplicated payment be refunded?
Why do you have the identity check