Instruct: Classify the online banking query into its corresponding intents.
Query: Can you please check the exchange rate when I was getting cash?
you got the exchange rate wrong for my cash withdrawal
I want to top up from my Apple Watch, can I?
How old does my daughter have to be to open an account?
When will a cash withdrawal show up?
Let me know what the steps for the identity checks are
Do you have to be 18 to make an account?
I am having problems with a top-up.
Someone might have access to my card!  There are some strange payments showing up on my account.  What do I do?
I think a payment I made with a card was cancelled.
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
What proof of identification is needed?
Is it possible to get one of your cards in the European Union?
How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
Help me get the virtual card working.
Where do I go to order my card?
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?
I have a confusing payment appear on my statement and I don't recognise it!
Why was I charged a random fee for a transfer I made?
I tried to do a transfer but I got a message that it was declined.
It appears my top-up has not gone through.
I need to hold money, what currencies can I use?
How do I transfer funds if I am paid in GBP?
Where can I verify my identity?
Why can't I see my top up?
I have not been able to use this card.