Instruct: Classify the online banking query into its corresponding intents.
Query: Why have I been charged more than once for the same transaction?
Duplicate transactions appear on my account
Do top-ups have limits?
What is the most efficient way to activate my new card?
I don't know how to verify my identity.
I think a card payment I made was cancelled.
I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?
how to track the card you sent
My card couldn't complete a transfer, why?
Why won't you accept my payment? I keep trying with this card and it's not working.
I need a new PIN number.
My topup got reverted. Please let me know if there is any issue in system.
I tried my PIN too many times and now my card won't work!
I just got a new card, and I want to know how to activate.
What documents do you need to verify my identity?
I don't think the exchange rate was right.
What is the highest amount I can top-up?
I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?
I think that the exchange rate for the withdrawal of my cash is not right.
I need help reapplying my top-up. It seems it isn't working.
I was just shopping online for some tickets and the payment was declined by you.  Why has this happened?  I am certain I have the right amount of funds in my account.
I will need a new card because mine is almost expired.  How fast do I get a replacement and what is the cost?
I went to do a transfer and it was declined.
How do I receive a virtual card?
what documentation do I need for the identity check?
why would i be declined if i had money iin my account