Instruct: Classify the online banking query into its corresponding intent.
Query: Does it cost me anything to top up my account via bank transfer?
If I were to do a transfer, what is the rate for that?
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
Is there a reason my new card hasn't arrived yet?
my cash balance less than what I thought
I need a new PIN number.
The card payment is declined.  Please inform me why.
Why is my friend not getting a transaction arrival yet?
Is it possible to have a discount for exchanging currency frequently?
Which cards do you support for top up?
I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.
What is the appropriate age for my child to be able to open an account?
Where is the PIN number found?
How do I know what my account is set to, I am paid in GBP?
What is my password?
I would like to know where the funds are at.
I'm interested in learning more about disposable virtual cards.
Do I need to order a new card if mine is expiring?
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
I bought something this morning and the payment is still pending
For some reason, I'm unable to transfer funds.
How long does it take to prove my identity?
Where can I go to find out how to verify my identity?
A cash withdrawal has been done that I didn't do.
I'm not sure what I need to verify my identity.
I don't think I made this payment that is showing up