Instruct: Classify the given online banking query into its corresponding intents.
Query: I refuse to verify my identity.
What do you need my identity details for?
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
How is the exchange rate calculated?
How long does it take to show a deposit I made to my balance?
I'm locked out of my account as I can't remember my code, what do I do now?
Is there a way to modify my details?
My payment has been declined!! What's going on, I thought everything was alright and working well?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?
Is the PIN separately delivered?
Can I top-up by cheque?
I was told to verify my identity, how do I do that?
Why did my top-up get reverted?
What currencies can I use to top up my account?
What do I do to lock my phone after losing it so my account isn't accessed
What information am I going to have to have in order to do a transfer with my card?
I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.
My account says I have a pending transfer.
Why is the purchase I made this morning still pending?
Why would my card payment get reverted?
can my husband open an account and transfer money
I wasn't able to use my card today when I went out for lunch. Wondering why that is?
Do I get charged for a top up from a European bank?
I need to delete my account, please.
Why hasn't my transfer from Europe gone through?