Instruct: Classify the online banking query into its corresponding intents.
Query: I am wanting to refill my card, is there a charge?
Does it cost money to top up?
Do you know the reason why my card payment was declined?
Is it possible to get a refund for the item?
how much will I be charged for making a transfer?
Can you provide information for freezing my card immediately?
how do i get a refund for a direct debit payment i didn't make
Why is top up not working if I use my American express with my apple pay?
Help me verify the card used on a top-up.
I live in the US and I would like to get a card. How do I go about getting one?
Please explain why the funds I added were returned to my account.
For some reason my card payment hasn't worked. what can I do to look into that?
I am still waiting for verification.  Can I use my account before I am verified?
What steps should I take before my card expires?
I'm not able to verify my identity.
I haven't received money from a transfer?
Why did my card payment get declined?
I wish to cancel a transfer
I have an outgoing transfer
Is there a reason why a recipient might not see my money transaction
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
I've been charged an extra £1 and I don't know what it's for
What steps do I need to take for the identity checking process?
What fiat currencies can I use for holding and exchanging?
I found my card, how can I use it again?
Can I allow other people to top up my account?