Instruct: Given an online banking query, find the corresponding intent.
Query: Explain why my top up has been reverted please.
I went to look at my top-up and it was canceled, can you tell me why this happend?
Help me figure out why my transfer was declined
Is there a way for me to check my balance?
Someone made a mistake on my money transfer because I was charged extra fees.
My app says I withdraw money from my account from an ATM.
My purchase used the wrong exchange rate
My funds must be verified
Is topping up unlimited?
Why check my identity?
Why are my transfers not going through.  I have tried over 4 times to get it to work.  This is just a simple transfer.  Is something else causing this in the system?  Is it broken?
why do i need to verify the top up?
Is topping up with cash allowed?
In my app, a direct debit payment I didn't do shows in my app
Is there any age limit?
What's the cost for exchanges?
I was charged a hidden fee when I paid with card.
What is your check-cashing policy?
Are there any restrictions for the disposable cards that I need to be aware of?
Why am I being asked to verify my identity?
Which type of card will I receive?
Am I able to return an item for a refund?
I do not know why I was charged for the $1 transaction.
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.
How can I get another card?
are SWIFT transfers an option?