Instruct: Classify the online banking query into its corresponding intents.
Query: how does my statement get updated so i know when a refund will reflect on my balance
My refund has not yet been credited on my statement
do you accept from usa credit card?
Can you explain to me why a top up would be reverted?
I don't know how to verify my identity.
I just received a new card, where do I go to link it to my account?
I don't understand why my payment was declined. I thought everything was ok.
If I exchange currencies on a regular basis, is there a discount?
How do I add cash to my account?
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
Is there a limit to the number of disposable cards per day?
I can't get my actual card to work
Can I use my card at an ATM?
Is it possible to get one the your cards in the EU?
There is a payment in the app that I did not approve
Will I have to wait much longer for my new card to arrive?
I requested a higher amount for my cash withdrawal
My balance is not right. It has not been updated for the cash or cheque deposit.
My card is almost expired.  How fast will I get a new one and what is the cost?
What's the reason my new card hasn't come?
I got a message that I cannot name X as a beneficiary.
How do i cancel a charge?
I did not get the right amount of cash from the ATM.
Card delivery services? Where?
what is the cost for exchanging currencies?
There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.