Instruct: Classify the given online banking query into its corresponding intent.
Query: I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?
I think a card payment I made was cancelled.
Why didnt my top up go through
I have a missing refund
Why isn't my id verified?
What is the process to create a disposable virtual card?
Can you tell me where my readily available cash has come from?
My top up is still pending
Um, my top up didn't work
I received my new card.  Where is it in the app?
The ATM kept my card?
Can you please refund my item?
Where do my fund come from?
How can I pay for top-ups?
How do you calculate exchange rates?
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
Why do my transfers keep failing?
The cast deposit from a week ago still is not in my account. Why?
Help me with a PIN change.
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
Can you provide me a disposable virtual card?
I would like to receive my salary in a different currency. How does that work?
How fast can I transfer something from China?
Why isn't my refund shown on my statement?
Why isn't my cash deposit showing up in my account? I deposited it this morning.
Are there cash machines where I can change my PIN?