Instruct: Given an online banking query, find the corresponding intents.
Query: My transaction went through but I was charged a fee. Why?
Why am I being charged to transfer funds?
Is there any way to cancel my transfer
my refund has not hit my account yet
How do I deposit cash?
Do you offer cards for those in other countries?
My withdrawal is pending, why?
Is there a few for exchanging foreign currencies?
I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.
Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.
How can I verify my top up?
Am I able to do a SWIFT transfer?
How can I make my card show up in the app?
If I need to transfer something quick from China, how long does that take?
What documents do I need to get together to verify my identity?
why verify the top up? it doesnt make sense
Where is my refund? it appears to be missing.
I tried to pay with my card and it didn't work
When do I set up my card PIN?
How do I activate and link my new card?
What can I do about a direct debit transaction on my card that I didn't make?
After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.
Can I change my card PIN?
Why can't I withdraw cash from this ATM?
I paid with a card and there is an extra charge. Why?
How simple is it to transfer money into my account?