Instruct: Given an online banking query, find the corresponding intent.
Query: Why was my transaction declined?
Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error.  Do you know what could be causing this and can you help me get the money over.
Do I need a disposable card?
The refund isn't appearing in my account
Show me how to verify my identity?
How do you figure out the exchange rate? Can you explain why I got less money than expected?
Can this app be used to exchange currencies?
What other currencies can I hang onto?
what documentation do I need for the identity check?
How do I top up using my Apple Watch?
Problem with my top up going through
I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?
I must change my PIN as soon as possible.
There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
Please tell me why the same transaction is showing up on my account more than once.
the money i transferred didnt arrive
What is the longest that a payment will show pending?  There is one showing that has been sitting there a few days.
Do you support changing the currency I use?
I want to give a second card for this account to my daughter, would this be possible?
Why is my top-up pending?
How long does a check take to show up in the account balance?
Why was my PIN blocked?
When will my account receive the money?
I just moved to the US how do I get a card?
How do I start auto top up?
Why was my top-up rejected?