Instruct: Classify the online banking query into its corresponding intents.
Query: My transfer has been declined.
I have a transfer that was declined.
How long will my most recent transfer take to go through? The recipient needs the money urgently.
why isn't my top-up going through?
I was charge a fee that I wasn't told about
I'm interested in learning more about disposable virtual cards.
What is the source of funds for my money?
I've been charged an extra £1 and I don't know why
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
I am afraid to give you all my identify details.
I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!
How do i transfer something faster than normal?
I looked on the app and it says I withdrew cash.  I didn't!
Why was I unable to finish this transfer?
I've been waiting for a refund where is it?
What's the process for exchanges?
I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.
Why have I been charged a fee for card payment?
My card is expiring, how do I get a new one?
Can you send me the actual card?
How would I be able to make changes to my personal details?
I would like to know why a withdraw I made for some cash shows up as pending.
I was charged multiple times for one transaction.
Can you send me a Mastercard, instead of a Visa?
What if my top up is reverted?
Is it possible to obtain both a Visa and a Mastercard from you?