Instruct: Given an online banking query, find the corresponding intents.
Query: Why doesn't my passcode work?
I happened to forget my password
why is there a fee for the transfer I made?
My top-up didn't go through; it still says pending. What's up with that?
I was charged more than once for a card payment I made.
what currencies can I receive my salary in with this?
The exchange rate from my card payment isn't right.
Where do I go to change my PIN?
Is it possible to have an item refunded?
Using your app, would I be able to exchange between USD and GBP?
Which flat currencies are supported for holding and exchange?
Can I have a discount if I exchange currency often?
Someone stole my phone, what is my next step?
How long does it take for me to get my new card?
How do I get a refund for an item I bought?
I placed a cheque but the funds aren't there
Please explain why my top-up hasn't been processed yet?
I got double charged!
Some cash has been withdrawn but I didn't do it.
My transfer is pending too long.
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
i put in money for vacation and its not showing. i need that money today, how long will it take
who should i contact if my refund doesn't go through?
When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?
Is it possible to top up by card?
How do I change my last name?