Instruct: Classify the online banking query into its corresponding intents.
Query: I still don't have a refund.
Card refund is not showing up in my statement.
Do you charge extra for exchanging currencies?
Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?
My card activation is failing.
I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.
I got a message that my transfer was declined.
Is my card denied anywhere?
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
what are limits to top up
Is there a reason my new card hasn't arrived?
My top up doesn't work
Who charged me a fee for paying by card?
Why is it I am charged an extra fee when I use the ATM?
How do a reverse a duplicated charge?
I wanted to know why there is a transfer of mine pending.
My top up card needs verification and I don't know how to do it
I had to pay a pound more than I anticipated!
I am not supposed to be charged a cash withdrawal fee, but I was.
Can I change my PIN without going to a bank?
Not living in same place, need to change details
My card arrived but I need to make it work in the app, how do I do that?
I have an outgoing transfer
I am seeing unathorized transactions in the app, on my account.
There was an extra fee when I paid with the card.
Why didn't my top up work?