Instruct: Classify the online banking query into its corresponding intent.
Query: lost my phone, what is account security?
I lost my phone.  What do I do to block someone else from using my account?
My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
WHAT IS THE ATMOSPHERE OF IT
There is a direct debit transaction that I did not authorize
I was not able to receive the correct amount of cash.
Can you tell me why I haven't received my new card?
why am I being charged a fee for transferring money ?
Why did you charge me a fee when I made a transfer?
Can you walk me through how I can edit some of my personal information?
Is payment required to get a card of my own?
Can another family member hold a card for this account in addition to mine?
Why wouldn't a transfer go through?
my money, where is it coming from?
need to exchange currencies
Will I have to pay extra to exchange money?
Is there a auto top-up option?
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
Can I pick between Visa and Mastercard?
Tell me what I should do after my card expires.
Why is my transfer still pending?
How do I delete my account? I am dissatisfied with the service.
Help me cancel a transaction.
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
Why was I charged extra when paying with card?