Instruct: Classify the given online banking query into its corresponding intents.
Query: Why was I charged when taking out money?
I was charged a fee with my cash withdrawal that I shouldn't have been charged.
explain the virtual card
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
Why doesn't my Google pay top up work?
I would like for someone to tell me which fiat currencies that your company supports.
I made a deposit and the balance hasn't been updated.
I have my card here with me and someone has just made a withdrawal for 500. Please help!
What happens if I use my account and my identity verification hasn't finished?
Report stolen card
Is there a reason why there is an extra £1 charge on my account?
What should I do if my passcode won't work?
I'm panicking!  I lost my card!  Help!
I made a mistake on the last transfer I made, who must I speak with to cancel?
How many disposable cards can I have at one time?
I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.
My cash deposit isn't in my account. What happened?
How long do I have to wait for a US transfer?
Why won't you let me name X as a beneficiary?
Can I have money in more than one currency in my account?
Is it possible to get both Visa and Mastercard from you?
I want to get few more physical cards
What do I do if I can't prove my identity?
Where can I modify my information?
My money hasn't been deposited yet. When will it be?
I believe my exchange rate is incorrect