Instruct: Classify the given online banking query into its corresponding intents.
Query: why does it take so long to verify my id
The app doesn't think that I am myself
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
How to order a virtual card
I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?
Is there anyway to use a cheque to top up?
I want to top up my account with a cheque
I'm concerned because my cash withdrawal is pending.
Can I use American Express?
How do I verify my identity?
can i go into my app to find my pin
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
When will my new card arrive?
Is there a way to verify a card top-up?
Why didn't my transfer get to the recipient?
Can the card be mailed to Europe?
If I see a payment in the app that I don't recognize, what should I do?
What fiat currencies do you allow exchange with?
I need a disposable virtual card. Please tell me how to order one.
How can I track my card's delivery?
how many transactions can go on a disposable card?
Why was my cash withdrawal declined by the ATM?
With one disposable card how many transactions can i do?
Why do I have duplicate transactions for one purchase?
The refund isn't appearing in my account
I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee!  I never would've made this withdrawal if I'd known I'd be charged so much.