Instruct: Classify the online banking query into its corresponding intent.
Query: Is there a charge for top-ups?
how much for topping up by card?
Do you have any age limit?
I dont have identification
My phone was stolen, what should I do?
How can I fix this? The ATM gave me more cash than I'd asked for.
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
How come I was charged an extra fee when paying with the card?
Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account
Why won't you accept my payment? I keep trying with this card and it's not working.
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
I transferred money from one account to another account and I charged a fee for it. Why is that?
Why didn't I receive all the cash I requested?
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
What is the cause of the delay in applying my card payment to my account?
I'd like to know where my funds come from.
I sent money about 5 days ago and the recipient has not received the money yet.
How do I input a new address?
I purchased something abroad but the exchange rate is incorrect.
I have a problem with a transfer. It didn't work. Can you tell me why?
Am I able to get a refund for something I bought?
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
What should I do if someone else used my card?
In my app, a direct debit payment that I didn't do shows up.
The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?
What is your shipping policies for cards?