Instruct: Given an online banking query, find the corresponding intent.
Query: Why is there a fee for doing a transfer?
Hey I thought transfers were free.  Why are you charging me?
Why did my payment not go through why did it cancel?
I paid two weeks ago and just got refunded
There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?
Is there a auto top-up option?
Is there a way I can have a mastercard?
What went wrong when I tried to do my transfer?
If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?
I am having problems with my physical card.
Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?
There is a strange charge on my debit statement
My phone was stolen, what should I do first?
Why would a cash withdrawal be pending?
Are there any express fees if i want my new card faster?
Why is there a cash withdrawal I didn't make?
Can you help me find the virtual card?
Your company is lame. Shut down all my account services right now.
make my account go away
where can i located the auto top up function?
My withdrawal from the ATM was cancelled.
How do I replace a card that's going to expire?
Can I get some help activating my new card?
Do you have charges now when you pay with a card?
My passcode won't work.
Is there a charge for topping up by card?