Instruct: Classify the given online banking query into its corresponding intents.
Query: I haven't received my virtual card.
Can you give me a virtual card?
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
Is there a limit on how much I can top up?
Why is the pending status on my cash withdrawal taking so long?
What are the exchange rates?
Where can I deposit cash to top up?
I'm in China and really need a new card.
Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.
What is the basis of your exchange rates?
Is there a charge for top-ups?
what is going on with my cash withdrawal? the exchange rate is wrong
Where did this extra €1 fee on my statement come from?
I need to find out where the card is that I ordered.
I would like to use this cheque to top up.  Can you tell me how to do that?
Someone has taken my phone from my hotel room!
I can't use the app because I got mugged yesterday and they took everything. Please help.
The expiration of my card is near, how do I order a new card?
Are there steps I need to take before my card expires?
Where's the money from my transfer from Europe?
I lost my phone. What do I need to do?
Isn't my top-up supposed to mean its complete?
Can I order a new card?  Mine is about to expire.
Where should I look for my PIN number at?
What currencies do you accept for adding money?
I need to verify my identity. How do I do that?