Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
Transfer was declined, could not complete request.
I'm not verifying my identity.
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
I think someone has hacked my card!
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
why have i not got my new card?
I made a deposit but it is not showing up in my balance.
I just initiated a transfer but I'd like to cancel it.
Is there a reason my refund isn't showing on my statement?
What methods are available for my friend to send me money?
tell me how to get a refund for something I bought.
Have a payment that I haven't done.
Please give me a Mastercard instead.
What ATMs can I use this card at?
I need to close my account.  Your company is terrible!
How long will an urgent transfer from China take?
$1 charge in transaction.
I want a refund for an item
There is a missing transfer on my account
Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.
It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?
I was declined when I tried to take out cash!
When I purchased a product in another country the currency exchange was incorrect.
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
How long does it take for a top up to be approved?