Instruct: Classify the given online banking query into its corresponding intents.
Query: I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?
I was charged a fee when buying stuff with my card.
I made a transfer and was charged an extra fee!
Am I able to do a SWIFT transfer?
I see some transactions that I don't recognize.  I think someone stole my details.
Can you help me get a disposable virtual card?
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
My virtual card isn't working.
I have a question about fee for cash withdraw.
Is it possible to purchase more physical cards with my account?
I found the exchange rate for my cash withdrawal is wrong
Can you give me info about what to do when my card expires?
What do I do if I can't prove my identity?
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
how do i get into my account and edit my details
Someone has taken my phone from my hotel room!
The amount of cash I received was not the full amount
What do I need to do to transfer money with my credit card?
Where's the money I transferred into my account?
If I need to cash foreign transfers, how does that work?
I won't be pleased unless I get a Mastercard.
Why isn't my google top-up pay working?
I think my card payment was cancelled. What happened?
I entered in the wrong PIN.  Please help me unlock my account.
My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
Where do I get a disposable virtual card?