Instruct: Classify the given online banking query into its corresponding intent.
Query: I happened to forget my passcode
I need to reset my passcode. Where do I go to do that?
why have i not got my new card?
always exchanging currencies, do you offer a discount?
Why is my transfer stuck on pending?
there is a charge i dont recognize
When will my new card arrive?
Why did you charge me extra for withdrawing money?
Can you give me a virtual card?
Is there a top-up limit?
A fee shouldn't apply to me if my card was stolen.
Tell me how to renew my new card?
How many disposable cards can I have at one time?
How do I add cash to my account?
What's taking so long for this payment to go through?
Will I be charged for transfers?
How can get a Visa card?
This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.
How long does it typically take for a pending ATM withdrawal to clear?
Send me my card now! ASAP
My account balance has not updated since I deposited a cheque recently.
My card no longer works.
I seem to have lost my card.
Some cash has been withdrawn but I didn't do it.
How long does a bank transfer take to show up in available funds?
What is the refund process?