Instruct: Classify the given online banking query into its corresponding intents.
Query: Tell me why my transfer was declined.
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?
My card no longer works.
I see money go out that I didn't withdraw.
Can I get a Visa instead of a MasterCard?
One of my transactions needs to be canceled.
How can I top up with Apple Pay?
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.
Yesterday I had my phone stolen.  Please advise what I should do.
I'm expecting a refund but it's no where to be seen
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.
Can I use my social security card as a form of identity?
What should I do if I exceed my PIN tries?
How do I edit the personal details on my account?
I want to find out what happened to my new card?
Do you have a tracking number for the card I was sent?
How many days does a regular transaction take to complete?  I see a pending payment that hasn't changed in the last several days.
I want to close my account due to poor customer service.
How can I verify my top-up card?
The payment for the card did not go through
I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?
My card is due to expire
There's a cash withdrawal I am certain I did not make
Do you convert to Euro?
How do I report a cash withdrawal that wasn't me?
I want to delete my account.