Instruct: Classify the online banking query into its corresponding intent.
Query: Is this app capable of exchanging currencies?
I do not need GBP, I need AUD, how do I convert it?
Could you explain why my card payment did not work?
I would like a physical card
I am not able to verify my id. Why?
Why do I need top-up to be verified?
What currencies do you offer?
Why can I not choose the card i want?
I am interested in cancelling a purchase
I moved and need to change my address.
What caused my transfer to fail?
How long will my transfer be pending?
Are there restrictions on disposable virtual cards?
How's the exchange rate looking right now?
Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!
I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.
I might have been charged on my debit statement by fraud.
Can I use a Visa or Mastercard?
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?
Are cards available to those outside of the UK?
If I make a mistake can I cancel the transaction?
I need you to delete my account now.
I refuse to verify my identity.
I would like to top up via credit card, which credit cards do you support?
I thought I knew my password but I guess I was wrong, what can I do now?