Instruct: Given an online banking query, find the corresponding intent.
Query: Please tell me how the exchange rate is determined. I was expecting more money for the transaction.
Can I withdraw money in my hometown currency while on holiday without any additional fees?
I made a cash withdrawal at an ATM but it still says pending in my account.
Somebody used my card without my knowledge!
Why hasn't my withdrawal shown on my statement?
The app is saying I made a withdrawl but I didn't.
How long do I wait for a transfer to take?
Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.
Is there an auto top up feature?
How do I go about unlocking a pin?
There was a limited amount of money available at the time of my transaction.
The app says I made a cash withdrawal even though I didn't.
Tell me why there is an extra charge when I used an ATM?
Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.
Why can't a beneficiary receive a money transfer from me?
Can you tell me what cards and currencies you support?
top up cancellation
Do you have an auto-top function and how do I use it if so?
Is ordering a new card from China available?
Why am I being charged for withdrawing cash but haven't in the past?
Can I use this app for any currency?
Is a physical card also available
I can't remember my passcode.
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you  please fix this for me quickly?
My account is showing a double charge.
my google pay seems to be acting up.