Instruct: Classify the online banking query into its corresponding intents.
Query: Can you tell me why I wasn't able to complete my transfer?
Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?
Can you show me how to verify the top-up card?
What is the most I can top-up?
Why won't the machine accept my card anymore?
Why do you have an identity check?
How do I change to a different currency?
What am I going to need in order to activate my card?
I didn't get a PIN yet. What gives?
Which locations can I withdraw money from?
What if my top up doesn't go through?
Duplicate transactions appear on my account
Why isn't my Google Pay top up working for me? Did I do something wrong?
How do I get a spare card?
Top-up is not working
My transfer hasn't arrived
What exchange rate will I receive?
Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.
What are the steps for identity checks?
Shopping on line I was declined when trying to buy something.
When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?
Why did I get charged more for using my card?
What is the process to create a disposable virtual card?
Why haven't I received a refund yet?
I have a new phone number and need to edit my contact information.
What does it mean if it says my card payment has been cancelled?