Instruct: Given an online banking query, find the corresponding intent.
Query: Why does it show that my transfer is still pending?
For what reason is my transfer still pending now?
What type of card can I use to top up?
Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?
I think youre system may be broken because I have tried transfer money 5x and it isnt working!  I'm not doing anything complicated it is what I usually do.
I need to top up, can I use google pay?
When I look at my statement there is an extra fee, that is for what?
My card is about to expire.  Where do I get a new one.
My cash withdrawal says pending, why?
Why is  my balance not updated?
what is this extra charge for a withdrawal?
How do I top up using my card?
I don't recognize some transactions.  Is someone else using it?
How can I move money from an account at another bank to this one?
What happens if I deposit a cheque accidentally?
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?
My card is missing!  Help!
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?
I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.
How long does it take for a refund to appear?
How long does it take to verify a person's identity?
Why isn't my refund showing up in my statement?
My preference is Mastercard.
I made a transfer and was charged an extra fee!
How long does it take for a payment to change from pending?
i didnt make these transactions, i think my card details might be stolen