Instruct: Classify the given online banking query into its corresponding intents.
Query: There is an extra $1 charge on my statement, why is that?
Why does my statement have an extra fee?
The ATM won't give me my card back. I need it back now!
When can I expect delivery?
Can you tell me where my funds come from?
How can I receive a virtual card?
I can't see my refund on my account
What are the steps of verifying an identity?
Who do I call to activate my new card?
I don't have my cell phone with me so I cannot access the system to complete the transaction.
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?
What do I do to activate?
How do I link my new card?
Do I have to pay for a physical card?
I would really like a physical card.
When should I expect to receive my card?
Someone might be using my card.  What should I do?
When will my top up be applied?
I can't get my card out of the ATM
What are the policies of disposable cards?
i received my American Express in Apple pay, why is top up not working?
Can I get a card that works in other countries like Africa and Indonesia?
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
My top-up appears to be pending.
It says pending status for my payment. Why?
what is the price of a transfer?