Instruct: Classify the given online banking query into its corresponding intents.
Query: I paid with my card and was charged extra
Was I charged extra for using my card?
Why do I need to verify my identity?
Please help me!  My physical card isn't working right.
Was I charged more than I should of been for a currency exchange?
I want to take some funds from my other bank account and add them to this one.
What should I do if my card doesn't work?
Why isn't my topup working?
Hi something is going on with the app.  I see some payments I didn't make?
Why hasn't my transaction completed?
I'm interested in using fiat currencies, which do you support?
What is the maximum I can top up?
Why isn't my deposit in my account?
I'm not sure if my pop-up went through.
I didn't know there was a charge for tranferring. What is the charge?
Can you assist on apple watch top ups?
do i have to talk to someone to close an account or can i in the app
Please explain to me the process of getting a virtual card.
I need my payment in another currency
My card is due to expire soon.
Can I get an update on my replacement card?
What are my options for topping up, automatic and/or manual?
My account balance has not updated since I deposited a cheque recently.
My transfer was declined. What might the reason be?
Some cash has been withdrawn but I didn't do it.
The currency exchange for my purchase in foreign currency is incorrect.