Instruct: Classify the online banking query into its corresponding intent.
Query: Give me a refund now!! I am still waiting.
Please send my refund now.
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
What are the current exchange rates?
Why was my transfer request decline?
Why was my top up reverted?
I had to pay one pound more than the set price!
While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?
Can I have it delivered on a specific date?
Why are my payments not working and show pending?
Please verify my source of funds.
I took out money from the ATM and it's still showing as pending?
Why hasn't my friend received the money i sent them yet?
I have not seen any changes in my account balance(s) after making a transfer.
I think my card is broke?
I sent a payment but now it's not showing up.
Is it okay to hold money in multiple currencies?
I was wondering, Can I get my pay in another currency?
Card payment didn't go through.
Is it possible to obtain both a Visa and a Mastercard from you?
I can't get the ATM to give me any cash
I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?
I want to do a bank transfer to this bank, from an account at another bank.
I am on vacation in Spain and need to change my pin.
What other credit cards can I use?
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.