Instruct: Classify the online banking query into its corresponding intents.
Query: So, the card PIN?
In regards to the PIN of the card?
What if I don't verify my identity?
Why was my transfer request decline?
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.
For some reason, I'm unable to transfer funds.
I  see an extra 1£ charge on my app. Why did It charge me extra?
I think my top up has been reverted
Is it possible to go ahead and log in, although I have not been confirmed yet?
Why is my identity verification process not working?
What does it mean when it says that I have a payment that is pending?
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
I just did a money transaction but its not showing they received it
What fees are there for adding money using an international card
Why is it showing that my account has been charged a dollar that is showing as pending?
Are there steps I need to take before my card expires?
Where is my virtual card?
My transfer has not arrived.
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?
I was overcharged a pound.
I need to deposit my virtual card, how do i do that.
How are the exchange rates determined?
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
how long does it take for a transfer to arrive
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?