Instruct: Classify the online banking query into its corresponding intent.
Query: My transfer did not work, what was the reason?
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
Why do you need to check my identity?
How many digits identify the top-up verification code?
What are the steps to verify identity?
How to verify top up card?
My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?
My funds are not transferring to my bank. Why is this not working?
I sent money and the recipient has not received their money after two weeks.
Could my daughter open an account?
How can I top up my card with another card?
If there isn't a lot of money left, will it automatically top-up money?
Should I keep waiting for my card to be delivered?
Please explain the fee on a transfer I made.
Do you charge a fee for topping up a card?
My salary is in GBP - what should I do?
Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?
I need to change my personal details in my account.
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
How many days until my US transfer arrives?
I received a decline message on a transfer
Someone mugged my and stole everything.  I can't use the app.  What should I do?
I don't see me 'top up' in my wallet
Do I need to order a new card before it expires?
Why are the things I bought earlier today still showing as pending?
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.