Instruct: Classify the online banking query into its corresponding intents.
Query: My transfer is pending too long.
Why hasn't the money I transferred into my account shown up yet?
I see a direct debit transaction in the app that is not mine
Is it possible for me to set up separate accounts for my kids?
I would like to receive instructions showing the verification process for top up cards..
I'm still waiting on a payment
How come there is a duplicate charge on my card?
I want to know about your refund policy.
What should I do if my card payment was cancelled?
I need to see where my money came from.
Why has my card been declined?  whats the deal?
Where can I locate my PIN at?
I am getting charged fees on some payments.  Please help me understand, where are these fees disclosed?
Where can I locate my card PIN?
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?
Can I auto top-up as much as I want?
What are the policies of disposable cards?
I must change my PIN as soon as possible.
Why isn't my card working anymore?
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
Why is the payment on my card still pending?
Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!
How do I validate my identity.
my phone was taken yesterday, what should I do about my account?
How do I add my new card to the app?
What age do you have to be to open an account?