Instruct: Classify the given online banking query into its corresponding intent.
Query: The app doesn't think that I am myself
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it.  Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
I need help fixing my contactless. It's not working anywhere I go today.
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.
Why didn't my top up work?
Why do I have a transaction showing multiple times?
I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?
How do I revert a transaction?
Is there a reason why a recipient might not see my money transaction
I'm not sure why my card didn't work
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
What documents do I need to get together to verify my identity?
Help me cancel a transfer.
Can you tell me what I need to do for the identity check process?
I need to update my address.
I could not access my money at the ATM
Can I top up my balance with a cheque?
I bought something abroad and the exchange rate applied is wrong
What currencies do you accept for adding money?
On my app I can see that a direct debit payment that I didn't do, appears.
I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.
I can't see a refund for a return I completed recently.
I have received my statement but I do not see my refund, why is that?
I see I was charged $1 for a transaction.