Instruct: Classify the given online banking query into its corresponding intent.
Query: Why am I charged an extra fee on my card?
I was made to pay a fee for making a transaction with card.
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?
Can I choose when my card is delivered?
How do I top up using my card?
What is the purpose for verifying my identity?
How long does it typically take a transfer to go through?  I sent some money to a friend earlier today, and she really needs it.  It still is a pending transfer, even though I sent it a few hours ago.
The exchange rate is incorrect for my payment.
Why is there a payment I didn't do in my app?
If someone in a different country sends me money, do I have to pay a fee?
Explain why I can't do a transfer to an account.
I can't seem to figure out why my transfers are getting declined.
Why is there an additional fee showing on the statement I received?
It won't let me verify my identity.
A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?
I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did.  Help!
Will I be fined for topping up by transfer?
Have you sent out my card yet?
Help! My account doesn't show any funds. Is transferring funds an option I can use?
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.
I want to use cash to top up.
My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?
Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.
I used my card to top up, but now I don't see the money in my account.
Am I able to track the card that was just sent to me?
I did a transfer earlier but see that it failed to go through.