Instruct: Classify the given online banking query into its corresponding intents.
Query: Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
I see a duplicate payment.
Is there a fee for sending additional cards?
How do I actually obtain a card myself?
Is the identity check part of bank policy?
I think a card payment I made was cancelled, can you check?
Do you accept US credit cards?
Does a US transfer take long
How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.
why is there a service fee on my statement?
I did a bank transfer to top up, but the money is not available.
I can't remember my app code, can you reset it?
What do I need to do to verify my funds?
Why is there a direct debit to my account? I didn't do that.
I made an international purchase, but the exchange rate was wrong
I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?
What's the limit for disposable virtual cards?
How do I reverse a transaction on my account?
I would like to receive instructions showing the verification process for top up cards..
I transferred money from the US, How long does it take?
Please tell me which fiat currencies you support.
Please explain why my payment was declined? I thought everything was good.
Why didn't my transfer to a beneficiary go through?
Where is the closest ATM I can use?
can you tell me why my card was declined?
Why am I being charged for transfers? Are they not free?