Instruct: Classify the given online banking query into its corresponding intents.
Query: Can you tell me why I was charged extra when I withdrew money?
Why did you charge me extra for withdrawing money?
Why would my top up be reverted?
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
What do I do to close my account?
I need to set up an account for my daughter, how would I do that?
The exchange rate for case abroad is applied wrong.
I made a transfer into my account and now I need to cancel it
I'm going to cancel a purchase.
Which ATMs take the card?
I think my card payment has been refunded
How do I see my updated balance after I make a cheque or cash deposit?
Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.
I really need to know how to change my pin.
How long will the $1 charge show as pending?
I don't see my top up in my wallet.
Why does a cash withdrawal show as pending?
Do exchanges cost more?
I topped up but the app declined it
Payment I didn't do.
How do I go about transferring money using my credit card?
I tried to make a withdrawal from the ATM, but it was cancelled.
It looks like my card payment was sent back.
Can I get a physical card for free, or is there a charge?
I cannot get to my app, what should I do?
Why have I been charged a small fee to use my card?