Instruct: Classify the online banking query into its corresponding intent.
Query: For the identity check, what kind of documents do I need to have?
How recent do my documents need to be for verification?
What options do I have when topping up a US card?
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.
I transferred some cash and it didn't arrive
Why was I charged an extra fee when using an ATM?
Is it possible to delete the account?
Exchange rate for my card payment is wrong
I transferred some money but the balance stayed the same.
I am waiting on the refund
Will I be charged a fee for topping up using a European card?
How can I replace an expired card?
The passcode isn't working for me.
I can't log into my account because I lost my password
How do I activate auto top-up when traveling?
Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!
Could I get tracking on the card?
Can I use SWIFT transfers?
I think my card is lost.  What do I do?
I made a cash withdrawal and it is still listed as a pending transaction.
How can I get another card?
I need a new card because the ATM took mine.
Can you explain why the ATM is giving me less money than what I asked for?
I just moved. How do I give you my new address?
What card or currency can I use to pay?
Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.