Instruct: Classify the given online banking query into its corresponding intent.
Query: The currency exchange rate was wrong for a purchase I made.
Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.
How long do I wait for my PIN
When will my new card be delivered?
I tried to use my debit card, but the payment did not work.
What form of payments can I use for topping up?
What is this fee showing up in my account for?
how to get virtual card
Whats the maximum disposable virtual cards?
Does it cost extra to send out more than one card?
The ATM machine would not give my card back
What is with the need to have all my ID information?
Why didn't my transfer work?
Will you guys charge me for topping up by transfer?
The transfer I made isn't reflected in my balance
i haven't received my order and want a refund
I need Australian dollars instead of UK currency.
My transfer has not arrived.
How can I get my Google pay top up to work?
Do you need to know my first and last name?
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
The balance has not been updated.
Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
What do I do if my card is about to expire?
Is my PIN recorded anywhere?
Which countries do you support?