Instruct: Classify the online banking query into its corresponding intent.
Query: Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?
How do the foreign exchange rates work?
I put some money in my account the other day but now its gone? Why is this?
Help me.  The passcode doesn't work.
What reasons could cause my top up to be reverted
My top-up was cancelled, could my bank be the problem?
I want to hold and exchange fiat currencies, what can I use to do so?
I'm not sure where my phone is.  Can someone else use the app?
why must I prove ID
When will my top up be approved?
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.
I need to cancel a transfer I made.
Where can I go to find out how to verify my identity?
It looks like my card payment might have been reverted.
Is it possible for me to track the card is was mailed to me?
A transaction to a friend still hasn't shown up.
The ATM gave me less cash than requested
Is it possible to get one the your cards in the EU?
Where can I find the top up verification code?
What are the steps of verifying an identity?
What would be a reason my transfer got declined?
I can't use the app.  My phone is lost at the hotel.
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?
I'm still waiting for a money transfer to show.
I have been waiting for my transfer, shouldn't it be here already?
Can you tell me what cards and currencies you support?