Instruct: Classify the given online banking query into its corresponding intents.
Query: Is there any fees for top ups?
should i add money via bank transfer instead
It can take between 10 minutes to an hour before you hear back from us about the verification result.  Please try again if your verification fails.  Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.
How would I go about getting a physical card to use in stores?
My card payment had the wrong exchange rate
Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
My wallet was stolen and all my credit cards were in there.  HELP?!!?
It looks like my card payment might have been reverted.
What is this fee showing up in my account for?
Can you tell me why a refund I'm owed is not showing on my statement?
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?
Why won't my card work.
I need a hand here, I need to top up cash.
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet.  Can you check on your end to see if the money has reached you guys?
Are there any limits if I use these virtual cards?
I want to add money automatically when I travel.
Why doesn't my passcode work?
I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.
The ATM wouldn't allow me to withdraw money
I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?
I didn't get the all the cash i wanted from the atm
Can it add money automatically while travelling
How much extra will I be charged for exchanging foreign currency?
Can I change my details because I moved?