Instruct: Classify the given online banking query into its corresponding intent.
Query: why top up is not working even if I got my American Express in Apple Bay?
I do I top up from my Apple Watch?
What happens when I money transaction doesn't show up on the receiving side?
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
Why was I charged an extra fee when paying with card?
is there a limit on top ups
It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.
My transfer hasn't arrived
How can I fix this?  There is a double charge on my account.
What exactly is the exchange fee?
Why would you cancel my transfer?
My refund is not showing.
It looks like a payment I've made hasn't made it through yet.
where to i get my funds from?
Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.
why was i chargged
One of my payments was doubled
How do I revert a transaction?
Why does it say my transfer failed?
Can you help me process a refund?
Do I get to have one of those virtual cards I've heard about?
What documents do I need for the identity check?
Why is my cash withdrawal pending?
I looked at my statement, and there is a charge for 1£ that I don't recognize.  Why is it on there?
I would like to receive my salary in a different currency. How does that work?
How can I transfer money using my credit card?