Instruct: Classify the given online banking query into its corresponding intent.
Query: Can you tell me why the card payment came back?
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
Where do I go to change my account details?
What types of top-up methods do you accept?
How do you check my identity?
What is the procedure of unblocking my PIN?
My card couldn't pay in a shop.
How do I activate my card, so that I can start using it?
I didn't get all the cash I asked for
I need to order a new card.
I'd rather not use my physical card, how can I get a virtual card?
Why is my beneficiary being denies?
Is American Express accepted?
Why can't I withdraw money?
Will you guys do Visa or Mastercard?
Do you have any card fees if I want to add money using an international card?
I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.
I'm interested in learning more about product refunds.
I am still waiting for a transfer to show up
Can I be charged for exchanging foreign currency?
Why won't my card work.
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
When will my top up process?
How do I dispute a direct debit transaction?
What are the currencies that are accepted to add money?
Could you please tell me your exchange rates?