Instruct: Classify the online banking query into its corresponding intents.
Query: I have a problem with a transfer. It didn't work. Can you tell me why?
Why do transfers get declined?
How do I fix a payment that was reverted
I'm interested in what your exchange rates are based on.
My transaction from earlier needs to be reversed.
My phone has been lost or stolen
I do not have my pin yet
What are all of the different steps for identity checks?
I am interested in giving a second card to my daughter, how can I make this happen?
how long until a cash withdrawal will show on my account
Hey I thought transfers were free.  Why are you charging me?
I'm interested in holding and exchange for flat currencies, what do you support?
My top-up hasn't gone through, what happened?
The exchange rate applied was incorrect when I was traveling outside the country.
I tried activating my card and it didn't work
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
Why do I have a transaction showing up more than once?
How do you find the exchange rate?
How would I go about getting a physical card to use in stores?
How can I go about transferring money to my account?
Why won't my card accept any transactions?
The exchange rate on my payment doesn't look right
Am I able to use my American Express to add money to my account balance?
What steps do I have to go through in order to activate my new card?
Does it cost extra to send out more than one card?
It didn't give me my cash