Instruct: Classify the online banking query into its corresponding intents.
Query: I'm trying to verify my identity but can't figure out how, what do I do?
What do I need to do to perform identity checks?
Will I be charged for exchanging foreign currencies?
There's a card payment with a name I don't recognize
I was charged an extra pound.
Why are my payments not working and show pending?
Is the ATM broken? I can't get cash from it.
What do I do if my card is stolen?
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while
I am still waiting for verification.  Can I use my account before I am verified?
There is a pending transaction on my account, what does this mean?
I think my card is lost.  What do I do?
I think someone may be using my card.
A percentage fee was charged to my withdrawal.
Why did I only get $20 now the full amount I wanted?
Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?
Why is my top-up showing as cancelled?
I tried to do a transfer and it's saying it declined.
Is there somewhere I can send a check to add to my account?
I forgot my pin and am blocked now. Can I reset it somewhere?
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
Is my PIN recorded anywhere?
Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.
I have been charged for one thing two times.
Can I receive payments in another currency?
I lost my wallet and all my cards were in it.