Instruct: Classify the given online banking query into its corresponding intents.
Query: What's up with verifying top-ups?
Please verify my top-up card
Is there an extra fee for using an ATM?
How can I choose between Visa and Mastercard?
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?
Hello-Can you please help me get a refund from this merchant?  I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days.  I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.
Money that I have transferred hasn't arrived yet
why have i not got my new card?
I'm not sure where my phone is.  Can someone else use the app?
How can correct Top up with the app to work correctly?
Can I transfer money to my account with the app?
My withdrawal from the ATM was cancelled.
i have tried everything to complete a transfer but can't, what should i do next
went somewhere else, need to change details
I did not receive my purchase, how do I cancel it?
I want to cancel a transfer I just made.
Are their certain cash machines where I can change my pin?
What do I have to do to get a Visa card?
It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!
I urgently need to transfer something from China. How long can I expect it to take?
My friend wants to send me money, can she?
I want to change my PIN - do I need to be in a bank?
I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?
show me how to transfer to my account
Why can I not make a transfer?
disposable virtual card can be ordered where?