Instruct: Classify the online banking query into its corresponding intents.
Query: Is there a top up fee for transfer?
Is there a charge for receiving money?
What are the steps to get my card back that was kept by the ATM?
How do I verify the top-up card?
I have a pending payment on my card.  Why?
I want to see what this fee is on my card payment.
I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
Where do you deliver cards to?
My password doesn't work.
Why isn't my refund showing up?
if im not using my account should i close it or just let it sit
How long do European transfers take?
I had a card payment that was declined.  Why?
How do i change my identity?
My card hasn't arrived.
Do I have to change my PIN at a bank?
What do I do if I can't prove my identity?
I've transferred money into my account but the balance is the same
Where are the ATMs that accept this card?
I'm still waiting for the top-up!
Am I able to get both a Visa and MasterCard from you?
I have an unauthorized direct debit on my account
I prefer using Mastercard, can I substitute?
How can I go about resetting my passcode?
How do I get my card back after the ATM swallowed it.
please help my transfer go through