Instruct: Classify the given online banking query into its corresponding intents.
Query: Why has transferring money resulted in a charge?
I shouldn't be charged any fee for transferring .
Who do I talk to for transactions debited twice?
Is getting my identity verified required before I can use my account?
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet.  Can you check to see if everything okay. Please.
My balance didn't change after I transferred some money.
Is there a way you can have money from a purchase I made refunded to my account.
The transfer I made isn't reflected in my balance
I can't log into my account because I lost my password
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.
My top-up seems to be pending for a long time?
My transfer failed, why?
How do I get my card active?
Is my card lost? I am still waiting for it to be delivered.
Are there steps I need to take before my card expires?
IS there anywhere that a card cannot be delivered?
what are your exchange rates at?
Is there a problem with the payment that I see is still pending?
The ATM sucked my card in.
Where do I find my card PIN?
Why isn't this accepting my identity?
Why is the payment showing as pending from things I bought this morning?
Are these cards available in europe?
Why is my card payment still listed as pending?
What do I do to verify a top-up?
Please tell me how I verify my identity.