Instruct: Classify the online banking query into its corresponding intents.
Query: I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
Help me use American Express to add money to the account.
my exchange rate looks wrong for my last payment
How to I switch my money for the money used in another country?
How do I contact customer support about my declined transfer?
Can i get money back in my home currency at  ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.
What are the top up fees for using an European bank card?
Why did I get charged extra?
I cannot use my PIN.
My card wasn't working in a shop
your company is awful, i would like to delete my account please
I've been waiting a while for my card, is there a way to know when it will arrive?
Will a cheque suffice?
Unusual direct deposit
Do you have a limit for someone's age?
What has to be done to verify my identity?
How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
Why doesn't the person I sent money to see that transfer yet?
What am I going to need in order to verify my identity?
Card payment is still pending, why is that the case?
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?
The app can't verify my information for identity proofing purposes.
I don't understanfd how to top up
I need to change my data.
Why did I not get my refund yet?