Instruct: Classify the given online banking query into its corresponding intent.
Query: I'm supposed to have a refund but it isn't there
I am waiting on this refund, hurry up.
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
Please help me!  A payment I made had an error on the account number and I can't cancel on my side.  Can you cancel it?
Is it possible to get a card when i'm not in the UK?
I did a money transfer to my account and it is not showing there.
I think that the card is stolen.  What are my next steps?
would a visa or mastercard be more suited to me?
I tried the wrong PIN too many times.
I forgot my PIN number.
I suspect someone used my card.
How does the exchange rate work on this app?
How much can I top up on my card?
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
I got charged twice with a duplicate card. How do I resolve this?
I had a cheque deposited, but I don't see my money yet?
What to do if my card is about to expire?
Is there something wrong with my card payment? It's been pending a really, really long time.
Why hasn't my cash been deposited yet?
Why won't you let me name X as a beneficiary?
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
Why was my cash withdrawal given the wrong exchange rate?
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
Why have I been charged a fee for cash withdrawal?
Is there a way to reset my PIN?