Instruct: Classify the given online banking query into its corresponding intent.
Query: I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?
My account isn't showing the refund
What happens when I am charged twice?
What are the fees for using transfer to top off my account?
What forms of ID work for verification?
Can my children open an account?
There is a transfer not showing on my account.
What is the highest amount I can top-up?
Is there a reason why top-up needs verifying?
I didn't receive the amount of cash I requested for the ATM.
the transfer to an account wasn't allowed is there any other way for me to do it
My top up is not showing up in my wallet!
How much more do you charge for currency exchange?
I did a topup successfully but its not showing in balance. I think there is some problem in system.
I am adding money, what currencies do you accept to do this?
I can't find the auto-top up option.
Can you give me the restrictions of the disposable cards?
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?
Help!  What should I do?  My phone was stolen yesterday.
I got charged two times for a transaction
I requested for a top-up but it has not reflected
my cash withdrawal is pending, why?
What are the reasons for a declined transfer?
where is this money from
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?
If US cards have a top up charge, what is it?