Instruct: Classify the online banking query into its corresponding intents.
Query: The app passcode has completely slipped my mind.
Not sure what my password is.
Editing my personal details
Can you tell me why the card payment came back?
Can you tell me how do I get a card?
Hi, I'm in progress of purchasing a flat and am trying to make to make a payment.  An error is appearing, and I need assistance.
How long does it take for money to reach my account?
I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?
Can I receive a refund for an item I purchased?
My card rejected a cash withdrawal. Why?
I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?
Do I need to add my salary?
I don't recognize what this payment on my statement would be for.
What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?
with what can I verify my identity?
The money is still in my account even though I already paid -- I don't understand what happened.
what is a virtual and how do i get one
What does pending payment mean?
The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?
I live in the EU - can I get a card?
I would like it if I could get an item refunded
Hello,  In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?
I would like to activate my card what do I need to do?
My card is going to expire, what do I do?
I need to find the top up verification code
Are you sure this is the interbank exchange rate? This rate is really bad.