Instruct: Classify the given online banking query into its corresponding intent.
Query: What is your exchange rate between UK pounds and Russian rubles for my last transaction
I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.
Why can't I see my refund in my statement?
I already paid to top-up but the funds aren't available yet, where are they?
I tried to make a purchase in the store but my card was declined.
Can you transfer money to your card by bank transfer?
I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?
Help.  My card is broken.
What are the sources for the funds in my account?
Which currencies will you exchange?
I have a transaction that shows multiple times.
I tried entering my passcode and it isn't working. Can you help?
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?
Why was I charged a fee for transferring money
WHAT IS THE ATMOSPHERE OF IT
My card payment wasn't accepted.
Several items I have charged this week are appearing twice.  Please review my statement and remove any duplicate charges.
Can you tell me how to change my PIN?
Is there an extra fee to exchange currencies?
I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.
Was my transaction reverted with my card?
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
How long does it take for a money transfer to show up?
I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account.  I can't fix this with the app.  Please help me immediately!
I did not receive my purchase, how do I cancel it?
What do I do?  My card is broken.