Instruct: Classify the given online banking query into its corresponding intents.
Query: Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?
What may be the reason that my transfer did not go through?
Can I use an auto top-up option?
How do I activate my card to start using it?
Why was my withdrawal requested cancelled by the ATM?
I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.
Do you offer disposable virtual cards too?
I cannot remember my passcode, is there a way to retrieve it?
Can I put my old card back in the app?
Why isn't my deposit showing up?
This exchange rate on my purchase is wrong.
I don't know what this Direct Debit payment on my account is for.
Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?
I have a fee showing from last time I used my card.
Can I get a Visa card?
I'm sure I have enough money so why didn't the store accept my card?
What method do you use for the exchange rate?
What does it mean if my cash withdrawal does not show up properly?
How are foreign exchange rates determined?
Will you please help me get my card back?
Can I change my name?  I am not married.
What are the age limits for your service?
My last name has changed and I need to update my account details.
Help! In the app there is a payment that I don't remember.
Can you give me the restrictions of the disposable cards?
If I live outside of the UK am I still eligible for a card?