Instruct: Classify the online banking query into its corresponding intent.
Query: It appears I have a fee in my statement.
I was made to pay an additional pound!
Can I get some help to get me card activated?
I would like to know how my friend would be able to send me money
I can't freeze my account as I need the card as I am traveling, how do I change my pin?
Why am I getting double charged for multiple transactions?
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long.  I know that I have the correct account details, so that isn't the problem.
Can my children open an account?
Help me figure out how to link the new card.
I received a decline message on a transfer
Where do I find the auto top up option?
I have an emergency and lost my phone.  I need help accessing my account.
where do you have locations at
Why is it taking so long for my money to appear in my account? I have been waiting a week!
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
How much to exchange currencies?
There is payment showing that I didn't do.
I couldn't transfer money to my bank, why not?
Problems with my top up
Why was my top-up declined?
I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?
Can I have a spare card for this account please?
My phone got stolen, how can I use the app?
I want to know how to transfer money with my credit card
Why would my card payment get reverted?