Instruct: Classify the given online banking query into its corresponding intents.
Query: I was checking the app for my account and I noticed there is an authorized charge on it.  I haven't used my card today, so I know I didn't do it.  I would like the transaction reversed and the money replaced.
There is a direct debit payment I don't recognize.
Could you please help me?  I made my rent payment and have double checked that I sent it to the right account.  The person receiving it says he has not received it but it shows complete on my side.
Can I use my account without verifying identity?
Please tell me how to verify my top up card.
I think my card payment has been reverted
How do I transfer money between two of my accounts?
I transferred money, but I think I've been charged a fee for it?
I was wondering why my payment hasn't gone through yet, its been a while.
My transfer went through, but it seems to be caught up in a pending status.  This was very important that it got done quickly, can you give me a status update on how long it will take?
I was double-charged for a transaction
Can you tell me where my readily available cash has come from?
I have a transfer that was declined.
still need to get card pin
What type of card can I use to top up?
What is the delivery time for US?
Do you know when the withdrawal will show?
how can i track card you sent
Can I setup top ups in advance?
How do I use the app to exchange currencies?
How do i top up my google pay?
Can I start an account for my kids?
Does the exchange rate change each day for purchases? There is a different rate on my purchase.
Can you close my account please?
What do you demand for identity verification?
Can I change my name?  I am not married.