Instruct: Classify the given online banking query into its corresponding intent.
Query: My account is depleted. Can I transfer funds from another bank?
I need to transfer funds from my other bank account into this bank account.
I'm supposed to have a refund but it isn't there
I recently bought an item using my card and I was charged an extra fee why is this?
What do I do if I think someone has used my card?
I wish to use my American Express to put funds into my account.
Will I be able to top up by cheque?
My Virtual card was rejected for a car rental. Why?
What's taking so long for this payment to go through?
I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?
I entered the wrong pin too many times and now I think it's blocked. What do I do?
I don't know how to verify my identity.
can i verify my identity i the app
When will I be able to see the refund
I don't understand why I was charged an additional fee for this service. Can you clarify?
Why is there extra cash in my account?
How can I check for an unsupported merchant for my transfer request?
Why was my card payment reversed?
how long does a US transfer take
Why is identity verification required?
How can I add money automatically?
I was charged multiple times for one purchase
When I topped up the app has seemed to reverted it.
I did not make a direct debit payment as listed on my app
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
The transfer finally worked, but how long does it stay pending?