Instruct: Classify the given online banking query into its corresponding intent.
Query: Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?
Is something wrong with my account, my balance didn't change after I transferred some money
Why is my transfer more expensive than I thought?
Is there a pay structure for currency exchanges?
I can't seem to figure out why my transfers are getting declined.
I'll send a check to top up my account
Can I top up my card with other cards?
I believe my card has been compromised because of a strange withdrawal
What documents do you need to verify my identity?
The app won't identify me.
Where do I pay with my debit or credit card?
I just looked over my statement and I don't recognize the name of a card payment.
Can I still access the app even though my phone was stolen?
Why was my card charged when topping off my balance but it's not showing up in my wallet balance?
i need to top up by card.
unhappy with service need to delete account
I think someone may have cloned my card or something.  My card isn't lost but I just saw a charge of $500 cash withdraw.  Can you help me?
How long will a cash withdrawal be pending?
Do you have a tracking number for the card I was sent?
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done
How do I modify my details?
Can I choose when my card is delivered?
How much longer until I get my new card?
There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.
Should I complete my security verification before I can use my account?
what steps do you take to check identity