Instruct: Classify the online banking query into its corresponding intent.
Query: Is there any cost to change foreign money to local?
Could you help my figure out the exchange fee?
My top is still pending.
Why have I been charged an extra £1?
I got billed an extra pound!
Why is my payment declined? It looked like everything worked ok and my account was fine.
Someone else used my card to withdraw cash from an ATM
How do I activate my new card
Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!
Can i choose a specific delivery date?
I tried to do a transfer and it hasn't worked!
How long is US delivery?
Why was I charged a fee when I withdrew money?
I am still waiting for a refund
Can you tell me the cost of a transfer?
Does it cost much or take long to get a new card? Mine is about to expire.
Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?
What is the process for activating a new card.
What kind of fee is there to top-up my account?
I topped up recently and saw the money go through, but now it's just gone? What's going on
How do i request more physical cards?
I see a direct debit transaction that I didn't make.
My cash withdrawal shows pending, why?
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?
I want a backup second card. Is this possible?
How can I add money automatically?