Instruct: Classify the online banking query into its corresponding intents.
Query: Can you tell me where to find my top-up verification code?
Why do I need top-up to be verified?
I was not distributed the correct amount of cash that I asked for
Why is my identification required?
Is it possible to cancel my transfer?
I didn't make a payment at this business.
There has been a transfer pending in my account and I wanted to know how long it is going to take to go  through.
I have two of the same charges on my account!
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
I just looked at my app and it seems I was charged extra, why is that?
A payment I made is for a wrong amount can you help me correct the mistake.
I couldn't complete card activation.
When will my card be here?
Can you check the exchange rate on a cash transaction I did overseas
I'm due a refund and it is not on my statement.
Why wont the ATM give me cash?
My last name has changed and I need to update my account details.
Why is your exchange rate different on different days?
Was there a way for me to get tracking for that?
If my top-up didn't transfer, what went wrong?
I noticed on my online statement that an ATM withdrawal I made early is still pending.  Is this accurate?
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
How do I unlock my account after typing in the wrong PIN too many times?
I enetered the wrong information, I need my account unblocked How do I do that?
I am just waiting on the completion of the transaction.
when will my transfer clear