Instruct: Classify the given online banking query into its corresponding intents.
Query: I need this item refunded
How do I receive a refund for my item?
I am still waiting for a the cash I deposited this morning
I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.
Your exchange rate was off.  I was charged extra on my payment that I made last Saturday.
When I tried to transfer funds to my friend today I was unable to do so, why?
What card or currency can I use to pay?
My daughter would like a card from my account?  Can I do this?
I'm waiting for a transfer from the US, how much longer?
I will not be able to verify my identity.
Can you explain to me why a top-up would still be pending?
What do you require to verify someone's identity?
When are you going to transfer the money?
My phone was stolen, what should I do?
Is it possible to get one the your cards in the EU?
Why is the purchase I made this morning still pending?
Is there a problem that makes my payments show pending?
How can I close my account, I don't want it.
There is a pending transaction on my account, what does this mean?
If my PIN number is rejected, how do I solve it?
How do I know where my funds come from?
My app says I made a withdrawal, but I didn't.
My card was refused
How long will I have to wait for my money to be in my account?