Instruct: Classify the given online banking query into its corresponding intents.
Query: Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.
I'm expecting a refund but it's no where to be seen
How do i set up my credit card to send transfers?
I'd like to get another card
The rate applied to my purchase in a foreign currency was wrong.
why couldn't I use my card at a store?
I went to do a transfer and it was declined.
My cash deposit from a week ago is still not in my account. Can you help me please?
Why am I being charged more on exchange with things I bought abroad?
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?
Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.
My balance was not updated after transferring money.
After my checque or cash deposit, my balance didn't update.
I still haven't gotten my new card.  When will it get here?
The cash I wanted wasn't there.
Why do you need so much id info from me?
How would I use a bank transfer for topping my account?
I'm looking to get an additional card.
My bag got stolen with all my cards. Can you please cancel my card and send a new one?
Someone besides me might be using my card.
Purchases I did not make are appearing in my bank statement?
Will the transfer show up in my account soon?
What is the refund policy?
I can't log in
I would like to exchange currency  What types are there?