Instruct: Classify the given online banking query into its corresponding intents.
Query: what are the exchange rates for getting cash
I think that there was an error in calculating the exchange rate.  I recently withdrew cash and received much less than expected.
I seem to have lost my card.
How to verify my identity
I think a card payment I made was cancelled.
Currently I can't get my card to work.
Why is my withdrawal wrong? I took out $100 but only received $20.
I can't use the app because I got mugged yesterday and they took everything. Please help.
How many purchases can I make with one disposable card?
My daughter need a card from this account. Is that possible?
I am locked out from entering my pin.
Card refund is not showing up in my statement.
I wanted to know why a top-up I made has been reverted.
Where are cards available to order?
I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
What fees are charged when I top up
My top-up does not seem to have worked, what  went wrong?
Do I have a choice for a Mastercard?
So, my transfer is showing as pending, when will it actually go through?
My PIN was blocked.
Do all ATMs accept this card?
The amount of cash I received was not the full amount
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.
My new card hasn't came in.