Instruct: Classify the online banking query into its corresponding intents.
Query: I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.
My card payment had the wrong exchange rate
How can I move money from my account at a different bank to the account I have at this bank.
Although I transferred some money, it has not as of yet, arrived.
Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?
Why did the funds not transfer to another recipient?
How do I avoid a fee to use an ATM?
I was supposed to get a refund but I do not see it.
How recent do my documents need to be for verification?
How do I delete an account?
Why am I not able to get cash from the ATM?
Do I need to order a new card before it expires?
I lost my phone. Can I disable to app?
How can I find the source for my available funds and money?
I am not able to prove my identity
Is it possible to get a card when i'm not in the UK?
What different currencies can I get?
Are there restrictions to transfers to certain accounts?
I tried entering my passcode and it isn't working. Can you help?
Is there a reason why my card was declined when I attempted to withdraw money?
Please check and let me know why my transfers are getting declined.
Can I order a new card?  Mine is about to expire.
Out of the blue, my card stopped working.
Hello, I didn't receive the right amount on my ATM transaction,  the app shows the correct amount how can we fix this
I need to get hold of a physical card?
If there isn't much money left over, will it top-up automatically?