Instruct: Classify the online banking query into its corresponding intent.
Query: want a new card what are the fees
Can I order a new card with the app?
Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?
I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.
Help, I was charged twice!
There is a top up that has been pending for an hour and I don't know why.  I was expecting it immediately and need it now!
I think that my card has been stolen!
What currencies can be used for top up?
Is it possible to reactivate the card I thought I lost but found this morning in my jacket?
How can I find out the source of my available cash?
I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?
I was supposed to receive my new card by now, but it hasn't came in.
I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.
What to do if my physical card is not working?
Can you elaborate on why I have an extra charge just for transferring?
Will I be charged for adding money by transfer?
How do I know what the exchange rate will be when I make an exchange.
I have a transaction showing multiple times.
There is a direct debit charge on my account that is not mine.
Why is my cash still pending that I put in ATM?
Could you explain your rules for ATM fees?
Why isn't my balance updating?  I did a bank transfer and it isn't current.
If I exchange currencies on a regular basis, is there a discount?
I have one other credit card from the US. Do you take it?
How do I see my updated balance after I make a cheque or cash deposit?
What currency is acceptable for a top up?