Instruct: Given an online banking query, find the corresponding intent.
Query: I don't know why my card payment did not work
Why was my payment declined? I keep trying my card but it's not working.
How soon will my balance be updated to reflect my transfer?
What are the sources for the funds in my account?
I need a refund on a direct debit that shows in the app because I did not make it.
I got an cancellation error when I was topping up.
Where do I get a virtual card?
I would like to know how my friend would be able to send me money
What forms of ID do you need for identity verification?
What will I need to verify my identity
Can I get a card if I don't reside in the UK?
Would I be able to top up as much as I can?
What do I do if I forgot my PIN?
Someone stole my phone, what is my next step?
I used my card to get cash then I was charged a fee that I shouldn't have been charged.
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
Is it possible to exchange currencies using the app?
My app says I withdraw funds from my account through an ATM.
Help me change my PIN.
I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
What is your check-cashing policy?
Someone took my card without permission
My daughter needs to open account.
What happens if I forget my PIN?
I think I was charged double for something I bought - how long should I wait before reporting this?
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.