Instruct: Classify the online banking query into its corresponding intents.
Query: There's a direct debit payment that I don't recognize.
I have an unknown direct debit payment on my account
I got an unexpected charge on my transfers. How can I correct this?
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
What is the identity check for?
How can I add physical money to my card?
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
Is there a list of ATMs that take this card?
Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?
Why didn't my transfer to a beneficiary happen?
Where is the card PIN located?
Is it free to exchange currency?
I need my card right away.
How long do I wait for a transfer from the United States?
I paid with a card and there is an extra charge. Why?
If I don't have all my documents can they still verify my identity?
What do I do if someone used my card without my permission?
The app won't identify me.
When can I expect the transfer to arrive in my account?
Should I complete my security verification before I can use my account?
My credit card got declined for top up! What's going on? Can you check on why it didn't go through?
I can't see my Google Pay top up. Is it not working correctly?
Why is my card payment still pending? It should have gone through already.
How do I go about cancelling a transaction?
Can I set my own top-up limit?
When I received my cash, the exchange rate was wrong.