Instruct: Classify the given online banking query into its corresponding intents.
Query: I want to get rid of the account, and delete personal information .
How to I close my account?
I'm trying to verify my identity but can't figure out how, what do I do?
My PIN seems to be blocked, help me access it?
What would I be charged in receiving a SEPA transfer?
Why is there a direct debit to my account? I didn't do that.
Why was my transaction not approved?
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
Does your app allow currency exchanges between USD and GBP?
I did not get enough cash
Where can I sign up for a virtual card?
Too many times I entered the incorrect PIN.  How can I get my account unblocked?
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
There is a €1 extra fee in my statement
My card payment failed.
If I can, I would like to get both Mastercard and Visa from you.
Does the PIN come under separate cover?
I am seeing a direct debit I wasn't aware of.
How long does it take for the transfer to go through?
Is there a way to reset my PIN?
Why do you guys need to verify my identity?
I can't find any option to top up with a cheque?
I cannot get my card out of the ATM.
Will I be charged for topping up by transfer?