Instruct: Classify the online banking query into its corresponding intent.
Query: Where are you getting your exchange rates from?
What exchange rate will I receive?
There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

It has been a couple of hours but I do not see my balance updated, can you help?
I've tried using my card multiple times and it keeps getting declined.
Can you make exchanges with the EUR?
Is there any way I could open an account for my daughter?
What forms of ID work for verification?
How did the extra charge on my card come in effect?
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
I had a cheque deposited, but I don't see my money yet?
I put money in my account a week ago but its still not there?? What happened to my money?
Why am I being charged for getting cash?
I was charged for the same thing twice
Can I change my PIN in Austria?
Help! I made a transfer in error and need to cancel it before it's complete!
I was issued a card about a week ago. why hasn't it come in yet?
Why was I charged extra on my app?
How can I exchange USD and GBP in the app?
What cash machines will let me change my PIN?
My top-up was reverted by the app.
My cash transaction isn't showing on my account
Can I change my card PIN?
I thought I would have received my new card at this point.
Shouldn't my new card be here by now?
Where is the PIN number found?