Instruct: Classify the online banking query into its corresponding intents.
Query: My top-up didn't go through; it still says pending. What's up with that?
I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?
Is there a reason why top-up needs verifying?
How do I get a card if I live in the US?
What is the reason a transfer shows as pending?
My cash withdrawal shows pending, why?
My bank card has expired, how can I get a new physical card?
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?
What is the process for activating my new card?
My account is locked because I used the wrong pin too many times.  Please help.p
Do I have a say when it's delivered?
For what reason is my transfer still pending now?
How do I terminate my account.
The payment on my card shows as pending.
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
What is the extra fee that was added when I used the card?
the bank transfer was declined
I could only take the amount of money that was available to me which was less then I expected.
Can you please explain how bank transfers work?
What does it mean to have a pending cash withdrawal?
What do I need to do to exchange my money?
I asked for more cash than what was received
Will I be charged for topping up by transfer?
I have no way to prove my identity.