Instruct: Classify the given online banking query into its corresponding intent.
Query: Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?
In regards to my card payment, the exchange rate is incorrect.
What is this fee showing up in my account for?
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
I had to pay one pound more than the set price!
I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.
What is the reason for the identity check
How many disposable virtual cards can you have?
I made a purchase with my card and I was charged a fee for using it
What cards and currencies can I use to top up my account?
What are the steps that I need to take to activate a new card?
There are strange transactions on my account.  What should I do if I think someone stole my details?
How do I modify my account details?
How much does it cost to do a transfer?
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?
How many times can I use my disposable card?
How do I add money to my card?
How long should I wait for the card to arrive?
Is the EUR accepted for exchanges?
I am confused why there is cash I did not accept in my account
What proof do you need for my identification?
I topped up my card but the app rejected it.
Why is there a fee on a card payment?
I need to change my contact information.
Can I use Apple Pay to top-up?
Explain why I can't do a transfer to an account.