Instruct: Classify the online banking query into its corresponding intent.
Query: Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
Why has my card been charged an extra pound?
I need my card topped up,
I am looking to transfer some money from my other bank account into this one.
What do you require for identification verification?
I've changed my mind on an item.  How do I get a refund?
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
Has my top-up gone through?
Do you charge a fee on currency exchange?
my virtual card has not came yet!
Is there something that I can do since my phone was stolen yesterday?
Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.
I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?
Help! I need to cancel a transaction.
Can i add a new currency to my account?
What's the limit for auto top-up?
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.
What can I do to track the card you sent me?
Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.
Are you aware of any charges for receiving money?
Can I choose from either Visa or Mastercard?
I was charged a fee when I transferred my funds, why?
Does the top-up need verified?
Will the card be a Mastercard or a Visa?