Instruct: Classify the online banking query into its corresponding intents.
Query: My top up is not working
Trouble with my top up
I want to link my new card. Can you help?
Someone might have had access to my card.
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
The rate of exchange for my cash withdrawal is wrong.
I'm really concerned because I only made one transaction, but it's appearing multiple times.
I was not given the amount of cash I withdrew
I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account  Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?
Am I charged more for using the ATM?
How do I get my card to work?
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund
How do I re-order a damaged card?
I would like to top up my account with a bank transfer, is that allowed?
If I have a physical card can I link it?
I don't know how to verify my identity.
My transfer is pending, why?
I would like to delete my account now, please.
How many years old do I have to be?
Why hasn't my ID been verified?
I prefer to get a Mastercard.
I need to reset my passcode, this one isn't working
Visa and MasterCard, can I get them both?
I have to verify my source of funds.
What does it mean if my payment is pending?
Can you help me track my card?