Instruct: Given an online banking query, find the corresponding intents.
Query: Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.
Is there a problem with the top up system? My transaction hasn't gone through properly
My wallet is empty even though I topped it up an hour ago.
What do I have to do to get a Visa card?
Will I know which exchange rate I will get?
How long do I have to wait for Europe transfers?
What is the exchange rate for EUR?
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
why do you verify the top up
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
How long does it take for my payment to process?
What fiat money can I used in the exchange and holding?
How can I link the new card?
The card payment I attempted to make failed.
What caused my cash withdrawal to be declined?
How do I deactivate my account?
I can't use the app.  My phone is lost at the hotel.
What is the function of the identity check
Are you only able to get a card if you're in the UK?
How do I verify my identity online
I made a deposit and the balance hasn't been updated.
Why do I have to give you my drivers license
I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?
I withdrew cash and I think the exchange rate is wrong.
I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?
WHAT IS THE MAIN REASON OF THIS PROBLEM