Instruct: Classify the online banking query into its corresponding intent.
Query: What is the greatest number of times that I can top-up?
How often can I top up my account?
Can you tell me the status of my new card?
what are the reasons why you would not be able to process a payment
I have my card now how do I activate it?
Could you send me and up date on the arrival of my card?
How do I verify my identity?
What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.
After my card expires what should I do?
Are refunds allowed for certain items.
I am still waiting for verification.  Can I use my account before I am verified?
My account is blocked because I entered the wrong pin too many times.  Help me unblock.
So I just went to the ATM to get some cash.  I input that I needed 100 pounds but I only got 80.  I have the receipt  and I am in need of the extra money.  How do I go about obtaining the missing amount?
Do I have to go to an actual bank to change my PIN?
I'd like to have it delivered on Saturday.  Is that possible?
When will my transfer move out of pending stage?
Could you help my figure out the exchange fee?
Do you allow exchanges of EUR?
I got charged a fee for transferring money.
How can my friends top up my account?
Why was an extra charge added when I used my card?
I can't remember my passcode.
Why was there an extra charge because I used my card to pay?
My cash deposit isn't in my account. What happened?
I am inquiring about a $1 charge on my statement.
I was charged extra when I made a cash withdraw, why?