Instruct: Classify the given online banking query into its corresponding intents.
Query: I don't understand why my card payment is pending.  It has been pending for too long.  Why is this and when might it go through?
Why is this payment pending?
What is the procedure to transfer money to my account?
Why was I charged extra on my last UK pound to Russian ruble exchange?
My top up isnt working
Who can send me money?
I prefer to get a Mastercard.
There's a payment that isn't mine on my app
The atm wouldn't give out cash
Do you have an auto-top function and how do I use it if so?
Is it possible to purchase more physical cards with my account?
I used an ATM and wanted to know why I was charged an extra fee.
When I made a transfer I was charged extra.
Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.
Can I auto top if I'm low on funds?
help me find where this money came from
What went wrong when I tried to do my transfer?
I think I deserve a refunded on a certain item.
Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?
I'm having difficulty verifying my identity.
I made a check and cash deposit that wasn't credited to my account.
My exchange rate is wrong when I get cash.
Where did my top-up go? I can't find it in my wallet
With this app, will I be able to exchange currency?
Why was a fee added to my bill when I used my card?
My card payment has been declined