Instruct: Classify the given online banking query into its corresponding intents.
Query: What do I do if my top-up has not gone through?
I have been waiting for my top-up to complete and it still hasn't gone through.
Is a tracking number available for the card that was just sent?
I think I was charged a different exchange rate than what was posted at the time.
I think that the card is stolen.  What are my next steps?
I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.
Why are you charging me fees for using my card?
I tried to do a transfer and it hasn't worked!
I deposited money but my balance hasn't been updated yet.
phone is gone
How do I get a disposable virtual card as well?
How do I top up using my card?
Do I need to pay more for exchanging currencies?
I need to make a transfer from Europe, how many days does this take?
Is exchanging currencies a feature of the app?
I want to use my card. How do I activate it?
I think my card payment was reverted
I haven't received the PIN yet.
The top-up verification code is not visible.
I still want to use my account but haven't verified is that OK?
I received a transfer in GBP how do I change it to a different currency?
The atm didn't give me all my cash
What is the estimated wait time for transfers from the US?
Why does it cost more to pay with my card?
I did a transfer.  What is the extra fee?
I tried to pay through my account but the payment is not going through. What's going on?