Instruct: Classify the online banking query into its corresponding intent.
Query: I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.
How long will it take for my top up to work? It's still pending
Transferring money using credit card
Where is my top-up verification code?
Can I exchange an item for a refund?
Why is there an extra fee on my statement?
Will the PIN come separately?
Why can I not do a  transfer
I wasn't able to withdraw money at an ATM
What documents do I need to get together to verify my identity?
I did a payment but it was reverted by the app
I'm trying to move money from my account to elsewhere, but it's giving me an error message.
Is my card ready for use or does it need activated and if so how?
I believe that a card payment I made was cancelled.
What do I have to do to cancel a transfer?
Why would I be charged an extra fee while doing a transfer?
who should i contact if my refund doesn't go through?
When did I get a $1 extra fee on my statement?
Where did the money transfer go?
Is there a fee to make a transfer?
I would like to dispute a payment I didnt make
Where do I go to cancel a transaction?
What are the age limits for your service?
How come there is a $1 extra charge on my statement?
What is this €1 charge?
What am I going to need in order to activate my card?