Instruct: Classify the given online banking query into its corresponding intent.
Query: Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen  and will like for you to trace back to make sure.
How can I dispute a direct debit charge on my account?
I deposited money but my balance hasn't been updated yet.
I think a payment I made with a card was cancelled.
I can't see my refund in my history.
The activation process for my card isn't working.
What are the disposable cards restrictions?
Why wouldn't my contactless work for the metro?
Why am I being charged for transfers? Are they not free?
I am waiting for a payment to be processed
What should I do if my card doesn't work?
I topped up but the app declined it
How can I exchange GBP for AUD?
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
There is a duplicate payment on my card. Why?
I don't recognize this payment at all!  Help!
daughter needs card, how do i add her
Why was there a fee on my cash withdrawal?
My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?
I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?
What should I do to top up using my Apple Watch?
I just initiated a transfer but I'd like to cancel it.
How do I re-order a damaged card?
I would like to get help from someone in your customer service department with assisting me with activating my card.
I deposited some money, but the balance has not changed.
My statement indicates I made a payment to an unfamiliar merchant.