Instruct: Classify the online banking query into its corresponding intents.
Query: I think when I withdrew money when out of country the exchange rate was wrong.
I believe I got a wrong exchange rate when I got cash.
My order needs to be canceled.
I think there's a purchase at a store that I didn't go to.
Why was my card declined in a shop?
What proof of identification is needed?
Reverted top up
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.
There is a payment that has not processed.
How can I find a way to transfer money without it being rejected?
My statement indicates I made a payment to an unfamiliar merchant.
I would like to cancel a transfer
I lost my phone.  What do I do to block someone else from using my account?
where is this money from
where has my transferred money gone?
I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.
How can I check on the status of my new card?
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
Do I have to change my PIN at a bank?
Will I see the transfer in my account within the week?
I enetered the wrong information, I need my account unblocked How do I do that?
Your foreign exchange rate is wrong.
I'm really concerned because I only made one transaction, but it's appearing multiple times.
how much does it cost to add money to my card
Can a credit card be used to transfer money?
Can I have money transferred into my account at different intervals along my trip?