Instruct: Given an online banking query, find the corresponding intents.
Query: how do i get a refund for a direct debit payment i didn't make
My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?
why does my statement contain an extra fee?
I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?
I can't make purchases with my virtual card.
I need to close my account as soon as possible.
Why has my top up failed?
I think that there is a payment on my card that I did not authorize.  I don't recognize the name attached to the transaction.
How long does it take for a top up to be approved?
I got a cheque that I want to top up with?
What's the process of changing from GBP to AUD?
What is the charge for receiving a SEPA transfer?
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.
Why am I unable verify my id?
I used my card and there was a fee
I did not receive my purchase, how do I cancel it?
Why have I been charged an extra £1?
What is the reason I couldn't do a transfer to a beneficiary?
I think I got charged twice for the same thing
Why was there a fee when I pulled cash?
What is the most I can top-up?
When will my transfer come through?
What is the longest a US transfer should take to appear in my account?
i put in money for vacation and its not showing. i need that money today, how long will it take
I didn't withdraw the amount of cash that is showing up in the app.
Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?