Instruct: Classify the online banking query into its corresponding intents.
Query: I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.
Is there a reason why my card was declined when I attempted to withdraw money?
Can you please tell me why I was charged an extra fee on my transfer?
When will the transaction post to my account?
I need two cards. Is this possible?
I have been charged twice on my statement.
I forgot what my pin number is and now am blocked can you help me get in?
My statement contained a one pound extra fee
Why am I getting double charged for multiple transactions?
I am not satisfied with your service.  Close my account.
My card is going to expire, what do I do?
Any place that takes Mastercard would be fine.
Editing my personal details
Why was I charged extra on my app?
Help! In the app there is a payment that I don't remember.
How do i request more physical cards?
Can I track the card that was just sent to me?
Why hasn't the money I transferred into my account shown up yet?
I think my phone was stolen. What can I do?
My plans may change so I may need to change from GBP to AUD.
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
Do you supply both Visa and Mastercard?
I need to reset my passcode, this one isn't working
The recipient doesn't see the money transaction I made
I am dissatisfied, I would like to close my account.