Instruct: Classify the online banking query into its corresponding intents.
Query: The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
My card hasn't been working for even small transactions today.
Please help! I need a refund on a transaction on something I bought and I need the refund right away!
I'm interested in getting a virtual card.  How do I get one?
I want to top up my account with a cheque
I need to know where my funds come from.
I don't live in the UK. Can I still get a card?
Where is my PIN?
I need more than one disposable card
I have the cash already, my account still shows up as pending.  How can my account be still pending?
I would like an extra card.
How long until transfers complete?
I got less than what i asked for in the ATM, why?
How does it work when I transfer money into my account?
If there isn't a lot of money left, will it automatically top-up money?
What does pending payment mean?
why has a cash withdrawal charged me?
I can't find my phone; what can I do to prevent someone from accessing my account on it?
If there isn't much money left over, will it top-up automatically?
Can you help me process a refund?
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money.  I don't know what's going on, or why the money is getting into my account--could you please help?
What is this fee for transferring money?
The expiration date on my card is very soon, and I need to get a new one.  What are the price and delivery options for my replacement card?
how many days processing new card?
Please tell me how disposable virtual cards work?