Instruct: Classify the given online banking query into its corresponding intents.
Query: Why am I unable to transfer money when I was able to before?
Why am I not allowed to transfer money to my cryptocurrency exchange?
Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?
How can I find the source for my available funds and money?
Do you charge anything for topping up?
What are disposable virtual cards?
Why do you require identification documents
I do not have my pin yet
I want to know about your refund policy.
Is there a cost to receive money?
I am not comfortable verifying my indentity.
I punched in the wrong pin too many times and I'm locked out.
I want a refund for an item
I saw I was charged extra for money I withdrew?
My order hasn't shown up yet, what can I do?
What do I need to do for a refund?
I think my card payment has been refunded
I want to top up by cheque
Why aren't my payment funds available to me?
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.
I have a payment I didnt make on my account
Why wasn't my bank balance updated?
Are new cards available from China?
went somewhere else, need to change details
I have yet to receive the cash I added to my account this morning.
Am I allowed to carry an additional card?