Instruct: Classify the online banking query into its corresponding intent.
Query: I have a transfer that is still pending.
I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?
Can i top up by card?
My statement indicates I made a payment to an unfamiliar merchant.
My top-up is taking a while to process!
I will be traveling.  Can I add money automatically?
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.
Can I convert money into different currencies?
The app says I made a cash withdrawal even though I didn't.
I tried to withdraw cash, but got declined!
there is money in my account that i didnt put there
Tell me why my transfer was declined.
How do I close my account, since I'm dissatisfied?
I have to make more then a few disposable cards per day.
I need to change my phone number.
There is random cash in my account.
It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!
How long will an urgent transfer from China take?
Why couldn't I transfer to a beneficiairy?
I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?
Why hasn't my cash been deposited yet?
Is my country's currency supported by your system?
I had to pay one pound more than the set price!
Is there a reason behind why my transfer did not work?
Help!  I think my phone may be stolen or lost!
How to access my virtual card