Instruct: Classify the given online banking query into its corresponding intent.
Query: How do you check my identity?
What do you require to verify someone's identity?
How do I get my money back for something I bought?
I am adding money, what currencies do you accept to do this?
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
Why did I get charged a fee, I thought it was free?
Why is the refund not on my statement?
Do you charge for cash withdrawals?  I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
I want to reactivate my card, I thought I had lost it but I found it.
You can use it anywhere that accepts Mastercard.
What will my exchange rate be?
My card won't work right now.
How do you calculate exchange rates?
Do you know when the withdrawal will show?
Why was my transfer charged a fee?
I don't see any change in my balance.
I contacted the seller and he won't respond.  Please just refund me my  money.
When I made a transfer I was charged extra.
The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.
My bill shows the same charge more than once
Is there an age limit to get an account?
Are there any restrictions on the disposable cards?
Can I get a new card in China?
Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?
What's going on with my card? I've tried multiple times and it never goes through.