Instruct: Classify the given online banking query into its corresponding intents.
Query: Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
Why was I charged twice for the same thing?
I want to close my account & I will never do business with you again.
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
Payment I didn't do.
I would like to change currency
Hi! What documents can I use to verify my identity?
Am I able to get a refund for something I bought?
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?
What's the limit to how much I can top up?
How long will a transfer take from Europe?
I need to cancel a purchase?
I cannot make a transfer to another account.
Google Pay Top up isn't working
The payment on my card shows as pending.
Why haven't I received a refund yet?
I want to top up by card
Can you please tell me where my card is? I ordered it 2 weeks ago!
When will my virtual card arrive?
Is there a way to reset the passcode?
Where can I get your exchange rates from?
Why is the transaction not posting?
I'm not certain my top-up went through yet.
my card was frozen due to putting in the wrong pin too much.  how many tries do i have
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
I am still waiting for a the cash I deposited this morning