Instruct: Classify the online banking query into its corresponding intent.
Query: I have a new card and I can't add money to it.  I tried about 30 minutes ago and it is still pending.  What do I do?
I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.
What is your refund policy for products I have purchased?
How do I deactivate a stolen card?
Where did my money come from?
Why am I getting declines when trying to make a purchase online?
I don't know the code for the app.
I've forgotten my app passcode completely.
I believe my top up has failed
If I need an additional card, is there a fee for that?
Is there a fee for topping off a US card?
Why do you need verification for my identity?
Why isn't my payment showing?
are there any exchange fees
How long before a bank transfer shows up in the account?
Why does my transfer say it is pending?
i haven't received my order and want a refund
Is it possible to get a refund for the item?
Can I use it outside of Europe?
I don't have my card after 1 week. What are my next steps?
How much is it to use my US debit or credit card to top up?
Who should I talk to or go to resolve a duplicate charge on my statement?
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine.  I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal.  Are these types of transactions free of charge?
The exchange rate for foreign ATM currency is wrong.
My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.
Can this convert money?