Instruct: Classify the online banking query into its corresponding intent.
Query: top up not completed
My top-up hasn't gone through
A cash withdrawal has been done that I didn't do.
I'm trying to use a cheque to top up
Why is a payment I made reverted back to my account?
My refund isn't going fast enough.
I transferred some cash and it didn't arrive
Where do I order additional cards?
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
Are you going to charge me to collect the money?
Why isn't a refund showing on my statement?
I just got a new card how do I get it to start working?
I can't find my phone and I'm worried someone is going to use it
Why are my payments not working and show pending?
Is ordering a new card from China available?
I have a transaction showing up more than once.
I cannot try my PIN anymore.
There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?
My card is not working.
If I want to can I set up a new PIN?
Can you tell me what countries you offer support for?
what is the average wait for transfers
How many different cards can I have for my account?
I deposited a cheque, but my account balance stayed the same.
What identification is required to activate my card?