Instruct: Classify the online banking query into its corresponding intent.
Query: I transferred money to a receiver within the EU and they received a lesser amount than expected.  Now I will have to send additional money to the receiver in order to make up the difference.  I'm not sure what went wrong, can you please advise?
I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?
How do I withdraw money?
My top-up was cancelled, could my bank be the problem?
How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.
My top-up has not posted.
Can my 8 year old grandson open an account at the bank?
Why hasn't arrived yet a transaction I did to my friend?
Why is their a charge pending on my card still?
What is the process for activating my card and using it?
Is the identity check part of bank policy?
google pay top up did not work
There was an extra fee on my account when I got cash.
Transfer isn't working?
Why can't my beneficiary access my account?
I have a strange transaction for £1 on my statement, what is that?
I see my transfer was declined.
Can I use cash to top up
The app says I made a cash withdrawal that I didn't make
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...
Hi, I'm buying my son Bertie a starter home in London.  I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error.  What is going on?  If I wait any longer the house prices might rise, can you look in to it please?
What is the purpose of requiring my identification?
I was trying to use contactless earlier, but it didn't work.
Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?
My new card isn't here and it was issued a week ago.
I had everything lined up to make a transfer, and then it rejected it.