Instruct: Classify the online banking query into its corresponding intents.
Query: I got charged fees for withdrawing cash!
Why did I get charged for a withdrawal?
Please send my refund now.
What exactly is the exchange fee?
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
In what places can I use my card?
My card payment had the wrong exchange rate
I did not receive all of my cash back
How much are the rates of exchange?
There's an extra fee on my statement, why is that?
I don't see me 'top up' in my wallet
Why is my beneficiary not being allowed to get payment services?
It appears my top-ups have been canceled.
I believe you charged me too much to exchange my money
How is my PIN sent?
What are the fees for using transfer to top off my account?
I have a payment in my statement that is off
how long does delivery take?
Where do I go to get my new card linked?
I contacted the seller and he won't respond.  Please just refund me my  money.
I am having issues using contactless payments, could my card be damaged?
How do I see the source of my money?
My card has been lost / stolen
is there a limit to top up
from where are coming your exchange rates?
Where is the money that I transferred.