Instruct: Classify the given online banking query into its corresponding intent.
Query: what steps do you take to check identity
I'm not sure what I need to verify my identity.
explain the interbank exchange rate
What's up with the extra fee I got?
I have a withdrawal waiting to go through.
When I was abroad the exchange rate for me was wrong.
Why couldn't I transfer to a beneficiairy?
Why have I been charged a fee for card payment?
How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund
How much does it cost to us US cards?
how long does it take to transfer money, my retailer is waiting
Someone used my card without my permission.
My phone is at the hotel.  How can I use the app?
I made a cash deposit and the balance wasn't updated.
I am missing a refund amount on my account.
Can I get an account for my son?
what currencies can I receive my salary in with this?
If I want to topup by card, how do I do it?
Is there any way to get another card on the same account?
What's the cost for exchanges?
My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?
What are the steps for getting money from a friend?
Do you know when the withdrawal will show?
I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!
There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!
What do I owe for a new card?