Instruct: Classify the online banking query into its corresponding intent.
Query: There is a pending 1£ charge on my statement.  I haven't purchased anything for 1£.  Why is it on my statement?
I've been charged an extra £1 and I don't know why
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?
Can I have multiple currencies in my account?
I'm not satisfied with the services that you are providing.  I would like to end my services and delete my account.
Do exchanges cost more?
My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.
I returned an item but don't see it on my account?
Why is there a fee for doing a transfer?
Can I get my friends to add money to my account?
Why can't I make multiple payments with my virtual card?
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app.  Could you please help?
What fiat currencies do you allow exchange with?
if im not using my account should i close it or just let it sit
What do I need to do to verify my funds?
I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.
My account says I have money but I withdrew it in cash.
I can't get into the app with the passcode.
Problems with my top up
Is it really necessary to verify my Identity?
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
Tell me why my card payment would be reverted.
What should I do if my phone is lost or stolen?
what is my monthly spending limit because i was refused my money at an atm
I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.