Instruct: Given an online banking query, find the corresponding intent.
Query: Help.  My card is broken.
Out of the blue, my card stopped working.
Verifying the top-up seems like a hassle.
When can I expect money to be transferred to my account?
I've been waiting for a refund to show up and I don't see it on my statement yet.
I cannot try my PIN anymore.
I am still waiting for a transfer to show up
Can you tell me why my credit card was declined while trying to top-up?
Can I get a refund on an item?
Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.
My top-up has not posted.
Why is my money not in my account. I have already sent it out.
I would prefer a Mastercard.
What if my top up doesn't go through?
The exchange rate for my payment last Saturday must be wrong because I was charged extra.
Can you elaborate on why I have an extra charge just for transferring?
What is the reason my cash withdrawal is still pending?
Help me order my card.
Can you help me transfer funds from another bank account to this account?
Do I have to pay for a physical card?
I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?
Will I receive all the money sent to my account by SEPA transfer?
I wanted to know about a pending dollar that is on my statement.
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?
my friend has not got the money I sent last week.
The wrong exchange rate was applied to me while pulling out cash.