Instruct: Classify the online banking query into its corresponding intents.
Query: The refund doesn't show in my account
My refund has not shown up on my statement.
My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?
I used my pin too many times.
I need to change my card PIN.
What are the charges for topping up US card?
Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?
What ATMs can I use my card at?
There is a payment I don't recognise!
Do I need to do anything special for my friend to send money to my account?
How do I get my card back quickly from a bank machine that it?
i withdraw cash from the ATM and was charged a fee
Do top-up limits exist?
Can you explain why I am now getting charged a fee for using my card?
My top up hasn't gone through
Tell my why my top-up is pending.
Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.
What documents do you need to verify my identity?
Can I have a supplementary card?
I need to add a serious amount of cash to my card, how do I do that?
Why have I been charged a fee for cash withdrawal?
How do I get the passcode reset?
Why are the payments being declined on my new card?  I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood.  I am very distressed about my new card not working.
What's the process to receive a second card?
How can I change my old pin to a new one?