Instruct: Classify the given online banking query into its corresponding intents.
Query: Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
What happens when I am charged twice?
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already  but same thing is happening.
How are exchange rates calculated at this bank?
after i got married i need to change my name
What does it cost to receive a SEPA transfer?
I was charged an extra dollar on my account and would like to know the reason.
What happens if my card payment is cancelled?
How can I setup automatic top-up?
I have foreign currency i would like to change how much will it cost me?
Help me figure out how to link the new card.
Is there a charge for getting cash?
Why are my payments not working and show pending?
Is it possible for friends to top up my account?
I'd like like to know where I can order a virtual card?
My card got blocked, how do I reset?
Foreign currency rates were put in wrong at an ATM i used.
Why do you require identification documents
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!
Where do I go to change my account details?
After I used my card I saw I was charged a fee for using it
I need to hold money, what currencies can I use?
Why did it cost money to transfer funds?
What needs to be done to activate and use a card?
I submitted a transaction but it was for the incorrect account.
How do I link a new card in the app?