Instruct: Classify the online banking query into its corresponding intents.
Query: I am still waiting for a transfer to show up
What is the reason why the transfer shows as pending?
Why am I getting declines when trying to make a purchase online?
What are the countries that you operate in?
My top-up seems to be pending for a long time?
Can I use my bank account to send me more money?
Why does a top- up need to be verify?
I want to set up an auto top-up
I do not know where the transaction is.
What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.
How do I top up my account with a bank transfer?
I can not find my phone or it has been stolen.
Is there a reason why my card was declined when I attempted to withdraw money?
Are cards issued to people living in the US?
Was my transaction reverted with my card?
If I am in China, can I still order a new card and if so, how?
After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
Can you tell me whats going on with my card it seems to be not working?
Can I order another card?
How do I return something for a full refund?
What is the fee for a foreign currency exchange?
Do you support top ups?
How do I know where I can use my card?
Why do I have to give you my drivers license
My app shows cash I didn't get.