Instruct: Classify the given online banking query into its corresponding intent.
Query: There is a strange payment on my card and I don't know what to do.
I don't understand where this charge came from.
Do you have a tracking number for the card I was sent?
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?
How do I go about verifying my identity?
limits on top ups
What should I do?  My card has been stolen!
Is there an age limit to open an account
How can I make my card show up in the app?
I'd rather not use my physical card, how can I get a virtual card?
I tried topping off my account with a card, but the money is not in my account despite the charge going through
Do all businesses take this card?
My balance doesn't show my deposit.
There is a direct debit patentp that I haven't authorized.
Why did you charge me for taking out cash?
Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.
How come I can see an extra charge for my transfer?
Can you please help me in canceling my order.
Why did the bank reject my transfer?
How do I know if my top up worked?
What transfer methods do you accept?
I am interested in cancelling a purchase
Why do I need to verify the top-up?
How much would an extra card cost?
I noticed a charge for a transfer.  Why is this?  Is it because I did an international transfer?
What do you think of the exchange rate?