Instruct: Classify the online banking query into its corresponding intent.
Query: I don't know what this Direct Debit payment is.
I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?
When will I be able to see my refund?
I bought some things in the morning but the payment shows as pending
I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?
What is the process to change my PIN?
The app won't let me transfer money to a beneficiary
When will my top up be applied?
What do I need to do to get my new card which I have requested 2 weeks ago?
What is the system for determining the exchange rate?
what are limits to top up
I can't be sure, but I think that someone may be using my card.
Do top-ups have limits?
I noticed additional charges when transferring?
In my account I noticed my ATM withdrawal is still pending
I live in Germany. Is that one of the countries you are in? What other countries are you in?
how many days processing new card?
Does it cost to add money to my card?
How old do you need to be to have an account?
Why did I get charged more than once?
I need more than one disposable card
My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?
Why isn't a refund showing on my statement?
If I top-up by using a trasfer are there charges that applied?
Do you accept cheques for top ups?