Instruct: Classify the online banking query into its corresponding intent.
Query: Why do I see an extra fee on my statement?
Do you also have this extra fee on your statement?
what is the status of my refund
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.
Is there a problem with the top up system? My transaction hasn't gone through properly
Can I use google pay to top up?
What is my identification used for?
Why was my transfer stopped ?
Do I have to go into the bank to change my PIN?
My payment has been declined several times.  Can you help me?
How long will it take for me to get my card?
I made a purchase this morning, and it is showing as pending.
Salary in GBP has been received. Does it need to be configured into another place?
Hey, I have my card, how do I get it to show in the app?
There is a direct debit payment I don't recognize.
what is the word?
Can my teenager have an account?
An extra fee has been added to my card payment is this correct?
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?
Are you sure this is the interbank exchange rate? This rate is really bad.
I don't think I should have been charged a fee to use my card.
Activate my card
I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?
Someone made a mistake on my money transfer because I was charged extra fees.
My attempted transfer keeps kicking back with an error message.  Could you please help me to resolve this?