Instruct: Classify the given online banking query into its corresponding intent.
Query: What steps do I take to unblock my PIN?
I need a new PIN number.
I see a payment on my statement for  a place I didn't make a purchase at.
Can I get an item refunded?
How can I add money to my account from another account I have?
What do you require for identification verification?
Is there a list of where I can use my card?
Why can't I take money from my account?
I tried pulling out money at the ATM and it gave me an incorrect amount back.
I transfered my balance a while back.  Why doesn't my account reflect this?
Where can I find the auto-top up feature?
Why was I charged this extra fee while doing a transfer?
How much is the charge for a foreign currency exchange?
I made a cash deposit to my account but it is not there
Why doesn't my card work for any transactions?
ATM is broken. It did not give me the full amount (30 pounds.)  I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!
Why wasn't my bank balance updated?
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
Why have I received a rebate for my payment after a week?
I have a card payment which shows as pending
Do you have an auto-top function and how do I use it if so?
is there a limit for top up?
What exchange rate is it?
Would you be able to offer me a discount, since I need to exchange currencies frequently?
What is this fee showing up in my account for?
Why wasn't my contactless accepted at the metro?