Instruct: Classify the given online banking query into its corresponding intent.
Query: My package is taking too long to arrive and I don't want it anymore. Can I get a refund?
Can I get a refund on an item?
My money is all gone. What ways are okay to add money to my account?
I need to exchange my GBP to AUD, how would I do this?
How much would it cost me for a bank transfer to top up my account?
how long until a cash withdrawal will show on my account
My card is almost expired.  How fast will I get a new one and what is the cost?
I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem
Is a physical card also available
What is the process for activating my card and using it?
A transaction is showing more than once.
Why did using an ATM cause me to be charged an additional fee?
Where is the option to top up with a cheque?
Why is a payment I made reverted back to my account?
After my checque or cash deposit, my balance didn't update.
My card wants to be topped what do you guys support?
I'm interested in getting a virtual card.  How do I get one?
For what reason did my top-up get cancelled?
How many times can I make a top-up?
Can Google Pay be used for top up, please help?
Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.
Who can send me money?
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
The activation process for my card isn't working.
I need quickly transfer something from China. About how long will it take?
I believe my top up has failed