Instruct: Classify the given online banking query into its corresponding intent.
Query: Why wasn't my card payment accepted?
The card payment I made didn't work.
I get a "decline" message when doing a transfer
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?
I need to order a new card, can you please direct me to the virtual cards?
I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy.  I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee.  What is this for?
I am unable to use my top-up on the app. Could you explain this to me?
What's the fee for exchange of foreign currencies?
Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.
I would like to know if you use Visa or Mastercard.
Why am I still waiting for a transfer?
Where do I go to change my PIN?
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.
I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like  something is wrong,I don't want to be charged for Transaction i did not make.
I want to open an account for my child.
why hasnt my card come in yet?
How come I got to pay to get my money from the ATM?
How come my card payment is still pending?
There is a weird payment in my statement.
I am having problems with my contactless.
Can I cash deposit to top up my account
Why did you decline my transfer?
Can you tell me my code to get into the app?
I don't think that my top-up worked.
I need a refund for something I bought.
I have a pending transaction