Instruct: Classify the online banking query into its corresponding intent.
Query: While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
Why did I only receive this much currency?
I don't know what pending transaction means.
Why is there a €1 charge on my statement?
What is the cost and time frame of getting a new card?
top up by my card is that possible?
Can my children open an account?
Why was I charged extra when transferring?
I withdrew cash and was charged. Why?
Can I order a card?
I just transferred some money into my account and do not see it updated yet, can you assist?
Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?
I don't recognize this payment on my app, I am sure I didn't spend any money there.
What do I do if I have been charged twice?
Why hasn't my refund been appiled to my account?
After I deposited my cash, I still don't see it in my account.
What are the steps for the identity checks?
What is the highest amount I can top-up?
Hello,  I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.
Is it possible for a transaction to be cancelled?
I'm not seeing my cash deposit showing up in my account.
Can I order a card please?
Is there a fee for topping up a card?
How can I lookup the source for my available money?
I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.
Is there a way to reset my PIN?