Adding a shared inbox

screenKeywords:
o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Inboxes Bulk edit custom fields Add a shared inbox @)
Teammates
Teammate groups .
() What's a shared inbox?
Company rules . .
Cust field Name Channels Access A Front inbox is an
ustom Tieids organizational space for
Company tags conversations. It is where
Imports e Sales 2% pa  sales.mobbin@gmail.com 1group, 1teamm: teammates get assigned
conversations to work on.
App store
help.mobbin@gmail.com i An inbox can receive
Preferences e Support M M P @g M Everyone in th A
conversations from
Billing multiple channels i.e. email,
Deliverability SMS, Facebook, etc.
Learn more 0
M Mobbin ~
Teammates ) ,,
Roles and permissions N ™)
A . 26
Time off and shifts ~ — \
Inboxes 2 1
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op €

Personal Q' Search teammates, inboxes, rules, tags, and more

Br Company A
Workspaces
Teammates Add a shared inbox ®
Teammate groups

group Inbox name *
Company rules . () What's a shared inbox?
Finance
Custom fields i i
e.g. Support Tier 1, Customer Success, Urgent... A Front inbox is an
Company tags organizational space for
Imports Description conversations. It is where
teammates get assigned
App store Manage cost and fund conversations to work on.
Preferences An inbox can receive
Billing conversations from
Deliverability Color multiple channels i.e. email,
° ‘ SMS, Facebook, etc.
. Learn more 0
M Mobbin ~ Access
Teammates Mobbin - Anyone in the workspace
Roles and permissions © Restricted - Only specific teammates and groups ™ /,
Time off and shifts @ Jane Smith 6 ‘@ 7}
Inboxes " S “
Channels Show this inbox in sidebars of ® “a //\
Tags O All teammates with access
Views Selected teammates
Message templates
Signatures
Rules
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpquice @ (&) 6B
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Add a shared inbox ®
Teammate groups
group Inbox name *
Company rules () What's a shared inbox?
Custom fields i i
e.g. Support Tier 1, Customer Success, Urgent... A Front inbox is an
Company tags organizational space for
Imports Description conversations. It is where
teammates get assigned
App store conversations to work on.
Preferences An inbox can receive
Billing conversations from
Deliverability Color multiple channels i.e. email,
° ‘ SMS, Facebook, etc.
. Learn more 0
M Mobbin ~ Access
Teammates © Mobbin - Anyone in the workspace
Roles and permissions Restricted - Only specific teammates and groups ™ /,
Time off and shifts ~ ‘@ &
Show this inbox in sidebars of ® @ vy > 4
Inboxes 0 Al A " &
All teammates with access /
Channels 7 /N
Selected teammates
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... Vv
Cancel Create inbox
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpauide @ (@) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Add a shared inbox ®
T t
eammate groups Inbex name *
Company rules ' i ?
pany Fir Groups and teammates ® What's a shared inbox?
Company tags organizational space for
Imports Des conversations. It is where
teammates get assigned
App store Me © New teammate group conversations to work on.
Preferences An inbox can receive
Billing . conversations from
@ o .
Deliverability Col¢ iy Finance - multiple channels i.e. email,
° A Knowledge Base Admins SMS, Facebook, etc.
s2 Sales 2
. - Learn more 4
M Mobbin ~ Acc
2% Support
Teammates )
Roles and permissions (o] - nd groups ™ & ‘ /,
Time off and shifts 42 Finance, @ Jane Smith 6 @ &
Inboxes " S “
Channels Show this inbox in sidebars of ® “a //\
Tags O All teammates with access
Views Selected teammates
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpauide @ (@) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Add a shared inbox ®
T t
eammate groups Inbex name *
Company rules ' i ?
pany Fir Groups and teammates ® What's a shared inbox?
Company tags organizational space for
Imports Des conversations. It is where
teammates get assigned
App store Me © New teammate group conversations to work on.
Preferences An inbox can receive
Billing . conversations from
@ 1
Deliverability Col¢ day Finance multiple channels i.e. email,
° A Knowledge Base Admins SMS, Facebook, etc.
s2 Sales 2
. - Learn more 4
M Mobbin ~ Acc
2% Support
Teammates )
Roles and permissions (o] - nd groups ™ & ‘ /,
Time off and shifts ® Jane Smith 6 ‘@ 7}
Inboxes " S “
Channels Show this inbox in sidebars of ® “a //\
Tags O All teammates with access
Views Selected teammates
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op €

Personal Q' Search teammates, inboxes, rules, tags, and more

Br Company A
Workspaces
Teammates Add a shared inbox ®
Teammate groups

group Inbox name *
Company rules . () What's a shared inbox?
Finance
Custom fields i i
e.g. Support Tier 1, Customer Success, Urgent... A Front inbox is an
Company tags organizational space for
Imports Description conversations. It is where
teammates get assigned
App store Manage cost and fund conversations to work on.
Preferences An inbox can receive
Billing conversations from
Deliverability Color multiple channels i.e. email,
° ‘ SMS, Facebook, etc.
. Learn more 0
M Mobbin ~ Access
Teammates Mobbin - Anyone in the workspace
Roles and permissions © Restricted - Only specific teammates and groups ™ /
Time off and shifts & Finance, @ Jane Smith 6 @ @
Inboxes " S “
Channels Show this inbox in sidebars of ® “a //\
Tags All teammates with access
Views © Selected teammates
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : & Setupguide (@ [{op €A
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates & Finance Delete inbox ®
Teammate groups
Rules Access Settings Custom fields
Company rules
Custom fields
Company tags .
. c tch I Add i | 3 Understanding rules,
App store workflows in Front
Ensure the right teams are handling customer conversations by routing a conversation .
Preferences from a channel into the right Front inbox based on the conditions you've set for a Learn how to build
Billin channel. standalone rules as well as
9 stack them together to
Deliverability create larger workflows to
achieve your business
oals.
M Mobbin ~ 9
Teammates View course
Roles and permissions
Time off and shifts
o
Inboxes f
Channels - X v
1) —
Tags \\;’:
Views No messages are being routed by default or
Message templates automatically from channels to this inbox.
Signatures
Rules
s Sandbox works... Vv
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|o 8 8 J : & Setupguide (@ [{op €A
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Add a shared inbox ®
T t
eammate groups Inbex name *
Company rules ' i ?
pany Fir Groups and teammates © What's a shared inbox?
o S N et on
Company tags organizational space for
my o -- i f
Imports Des conversations. It is where
A 8% Knowledge Base Admins teammates get assigned
pp store iH @ conversations to work on.
¢ Jan Sales
Preferences @ SUuooort An inbox can receive
Billing @ SUupp conversations from
Deliverability Cols multiple channels i.e. email,
° e Cindy Jung SMS, Facebook, etc.
. Diana Ford Learn more 0
M Mobbin ~ Acc Q
Teammates ) @ Jane Smith
Roles and permissions (o] 0 John Doe nd groups ™ /,
Time off and shifts 42 Finance, @ Jane Smith 6 @ 2
Inboxes ~— had \
Channels Show this inbox in sidebars of ® “a //\
Tags © Al teammates with access
Views Selected teammates
Message templates
Signatures
Rules
s Sandbox works... Vv
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|© 8 8 J B & setupguide (@ [{p 68
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates
Teammate groups
Company rules
Custom fields
Company tags 4 Assign to owner Add assigning rules
Imports
Automatically assign a clear owner to every conversation and manage your team'’s
App store workload to ensure no conversation falls through the cracks.
Preferences
Billing
Deliverability
v Mobbin N & Service Level Agreement Add SLA rules
Teammates Promptly respond to your customers by setting up Service Level Agreement rules.
Roles and permissions Reduce response times back to customers and then track your team'’s performance in
Front Analytics.
Time off and shifts
Inboxes
Channels
Tags
Views <7 Auto-reply Add auto-replying rules
Message templates
Signatures Improve your customers' experience by letting them know when they can expect to
hear from you.
Rules
s Sandbox works... v
Growth trial ends in 7 days (@ Compare p@ Q3 Get 1:1 help


Connecting a channel

actions:
Connecting & Linking
Selecting & Choosing
Turning On/Off

appName: Front

appCategory: Business

appTagline: Customer operations platform

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

screenElements:
Grid List
Card

screenElements:
Progress Indicator
Banner
Grid List
Card
Switch

pageType: Application Application Application Application Application Application Application Application Application Application Application

allAppCategories: CRM Business

screenKeywords:
© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
© Log-in and configure Account type
Compan A * Account type .
e pany What kind of Google account do you have?
Workspaces
Teammates o Gmail Account
Standard email account. Has an address and a password.
Teammate groups
Company rules Google Group
. Similar to a standard email account, but shared with a group. Has an address but no password.
Custom fields
Company tags Gmail Alias
| Additional email address for a standard Gmail account or Google Group.
mports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Back
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
© Log-in and configure |mp0rt
Bs company h "+ fccounttype Import email history
Workspaces * Email address o
Teammates * Settings
Teammate groups Import Labels as shared tags
Company rules o
Custom fields
Company tags
Imports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Back
Sianatures
Growth trial ends in 7 days ( € Compare pl@ Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
© Log-in and configure Email address
Br Company ~ * Account type Authenticate with the Gmail Account you want to add.
Workspaces + Email address
Teammates
Teammate groups
Company rules © What to expect after connecting
Custom fields Emails sent and received and calendar will sync between Front and Gmail. Mail statuses (read,
unread, star) and organizational settings (labels, signatures, rules) will not sync.
Company tags
LEARN MORE (7'
Imports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days ( € Compare pl@ Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
() Log-in and configure Route to inbOX
. (@ Wwhat’s an inbox?
s Company ~ © Route to inbox
Choose a default inbox o A Front inbox is an
ales -
Workspaces organizational space for
Teammates conversations. It is where
Teammate groups P teammates get assigned
B | conversations to work on.
ompany rules
pany ™M An inbox can receive
Custom fields sales.mobbin conversations from
Company tags multiple channels i.e. email,
Imports SMS, Facebook, etc.
App store
Preferences ™M /,
Billing e ~ e ‘@ 7}
Deliverability @ — and “
Sales }
“n
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Cancel
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
() Log-in and configure Route to inbOX
. (@ Wwhat’s an inbox?
s Company ~ © Route to inbox
Choose a default inbox & selectinb A Front inbox is an
elect inbox -
Workspaces organizational space for
Teammates conversations. It is where
Teammate groups P teammates get assigned
B | conversations to work on.
ompany rules
pany M An inbox can receive
Custom fields sales.mobbin conversations from
Company tags multiple channels i.e. email,
Imports SMS, Facebook, etc.
App store
Preferences ™M /,
Billing ~ e ‘@ 7}
Deliverability @ \/7} had \
/
/\
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Cancel Save
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|B8 8 . B : # sewpguice @ [ @
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel

</> Developers
Br Company A

Workspaces Email

Teammates

Teammate groups . o

M Google @ Microsoft e Other email client
Company rules
. Add a Gmail account or a Google Group Add an Outlook, Office365, or Exchange Forward your emails to Front
Custom fields distribution list account
Company tags
Connect Connect Connect

Imports

App store

Preferences

Billing Messaging

Deliverability

Front Chat Intercom O Twitter O Twitter DM
M Mobbin ~ Message your website visitors in real Receive your Intercom messages in Front Connect a Twitter account Connect a Twitter DM account

Teammates time

Roles and permissions Create Connect Connect Connect

Time off and shifts

Inboxes

Channels

Tags @ Drift Instagram o Dialpad SMS 0 Telegram

Views Connect Drift with Front to handle live Manage Instagram DMs and comments Manage a Dialpad SMS phone number Send and receive messages using a

chats from your inbox. Telegram bot

Message templates

Sianatures Connect Connect Connect § Connect
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
© Log-in and configure |mp0rt
Bs company h "+ fccounttype Import email history
Workspaces * Email address O
Teammates * Settings
Teammate groups Import Labels as shared tags
Company rules o
Custom fields
Company tags
Imports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Back
Sianatures
Growth trial ends in 7 days ( € Compare pl@ Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
() Log-in and configure Route to inbOX
. (@ Wwhat’s an inbox?
s Company ~ © Route to inbox
Choose a default inbox & selectinb A Front inbox is an
elect inbox -
Workspaces organizational space for
Teammates Inbox conversations. It is where
Teammate groups teammates get assigned
. | (secn ] conersationstoworkon
ompany rules
pany M An inbox can receive
Custom fields sales.mobbin conversations from
Company tags © New inbox multiple channels i.e. email,
Imports SMS, Facebook, etc.
App store
e Sales
Preferences ™M /,
Billing ~ e 2 )
Deliverability @ \/7} had \
/
/\
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Cancel Save
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more X
A Admin home # Continue setup
Channels Good job connecting a channel. Open the setup
uide for next steps.
</> Developers 9 P
Channels Chatbots
Br Company A
Workspaces (® wWhat's a channel?
Teammates Channels feed messages
Teammate groups Name 1 Routing to into Front inboxes. Channel
c | types include email, SMS,
ompany rules sales.mobbin@gmail.com Facebook, Front Chat, and
Custom fields ™M gmail & Sales more.
Company tags
Connecting a channel
Imports
won't impact your team's
App store current workflows in your
Preferences existing tools. Channels
Billing can be disconnected
anytime.
Deliverability v
Learn best practices (0
M Mobbin ~
Te t
eammates M \\ 0,
Roles and permissions @ Q
0OY—
. . e
Time off and shifts //-, -
Inboxes s
Channels
Tags
Views
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|X
. .
Setup guide Set up the basics
Complete basic setups to start experiencing Front with your company’s context.
O
Product demos (]
(1) Set up shared inbox
C fi hared inb d kfl Completed >
reate your first shared inbox and workflows.
Get more out of Front
(2) Understand Front inboxes vs. channels 2
Completed “
Learn how to structure inboxes and channels to make the best use of Front.
(3) Import team messages ® N
Connect a channel, like email or chat, to start managing your team's messages.
@ Learn best practices of managing Front inboxes -
Manage your inboxes like a pro by utilizing powerful Front features.
(® Invite teammates N
. “ Start collaborating using comments, assignments, and shared drafts.
Need setup help?
Get your questions answered
in a 1:1 call with our team.
Schedule a call
(® More resources
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Connect a channel
</> Developers
© Log-in and configure Account type
Compan A * Account type .
e pany What kind of Google account do you have?
Workspaces
Teammates Gmail Account
Standard email account. Has an address and a password.
Teammate groups
Company rules Google Group
. Similar to a standard email account, but shared with a group. Has an address but no password.
Custom fields
Company tags Gmail Alias
| Additional email address for a standard Gmail account or Google Group.
mports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates Back Continue
Sianatures
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help


Integrations directory

pageType: Marketing

hotspotType: Scroll Vertically

pagePatterns:
Integrations Page
Header Section

pagePatterns:
Integrations Page
Header Section
Integrations Page
Integrations Page

pageType: Marketing Marketing Marketing Marketing

screenKeywords:
' Front Product Solutions Pricing Resources Contact Us Sign In Try for Free Request a Demo
EXPLORE LEARN CONNECT
Blog Guides & Webinars Integrations Directory
Stories that focus on building stronger customer Sign up for trainings, watch videos, and Customize Front for your business with 110
relationships download resources integrations
Customer Stories Front Community Developer Portal
See how our customers are powering their Ask questions, get answers, and connect with Learn about Front’s APIs and build your own
businesses with Front fellow Front users and experts custom integrations
Front’s Support Report Front Academy Channel Partnerships
See our support team’s real data and Enroll in courses to learn best practices and Partner with us to expand your services, drive
performance metrics, pulled from Front Analytics achieve your goals with Front new business, and get support
Security Help Center Download App
Ensure your data’s confidentiality, integrity, and Need help with Front? Search for answers or Get Front on your devices
availability browse our knowledge base
@ 8 B8 . Q search e (\
& oo E
Q on Investment portfolio
Me P -
My Inbox 27 i s S/ Shared with 2 participants People « B
Assignedtome 6 ity Madeline Abrams . [ Mmary Allyse S
Shared withme 4 Offer accepted - help with wire ‘ Subject: Q on Investment portfolio® a 1
Qe Hey all! I've had an offer... Account  Scott + Co. Q
ar Hey Ernest, Phone (2) (616) 555-2234 @
® Mark C (616) 5655-8989
Qo pr2 Newaarccoz;t setup Great to hear from you again! Happy to help — i ‘JJJ‘ . »
# Urgent Hello there! My wife and | are. — see my openings below for early next week e I
|' Front Product Solutions Pricing Resources Contact Us SignIn
Integrations
E—
Manage all of =]
) -
f - t —
your ravoritce lr_
|
apps, right =
J
within Front
FILTERS Q
Explore + Popular Seeall
Categories +
Plans + O Q e
Aircall Asana ClickUp
Voice & Telephony Project Management & Issue Tracking Project Management & Issue Tracking
|' Front Product Solutions Pricing Resources Contact Us Signin
FILTERS Q
Explore + Popular Seeall
Categories +
Plans + O Q e
Aircall Asana ClickUp
Voice & Telephony Project Management & Issue Tracking Project Mancgement & Issue Tracking
New Seeall
R A «
Lingpad Trigonal Monterey Al
Productivity Logistics & Maritime Analytics & Reporting
Channels Seell
oan l o F >,
|' Front Product Solutions Pricing Resources Contact Us Signin
CILTERS Project Management & Issue Tracking See all
Explore +
Categories + e é e
Plans o Asana Bugpilot ClickUp

Project Management & Issue Tracking Project Management & Issue Tracking Project Management & Issue Tracking
Show all integrations
J
Don’t see your app? Partner
. i Partner with us View documentation
with us to join the Platform.


Creating a rule set

pageType: Application Application Application Application Application

screenKeywords:
@ 8 B8 J © : # Setupguide (2 [{op €
Personal Q_ Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Rules @
Teammates
Teammate groups Shared rules Load balancing
Company rules
Custom fields & Allinboxes v  {& Ruleaction v i Smartrules
Company tags () shared rules
Imports Rules save you time by
App store Name Order ¢ Enabled Last applied ® automating repetitive
Preferences processes.
- Internal reminders on unreplied customer conversations For example, you can
Billing Lo 1 0
SLA workflow for inbox Sales. SLA during business hours: 4h create a rule to assign
Deliverabilit . .
y . incoming messages to
.= Finance #1 2 o .
(| ] Tag with - Rule set specific teammates, add
v Mobbin ~ tags to certain types of
Y Flngnce #2 3 o conversations, or always
Teammates e Assign to Jane Smith reply with a message
Roles and permissions template.
R Rule #1 2 0
Time off and shifts “  Assign to Diana Ford Learn more (0
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|Personal Q' Search teammates, inboxes, rules, tags, and more

Br Company A
Workspaces
Teammates Edit rule set Rule set is enabled o
Teammate groups
Company rules Conditions Rule set data (1)
Custom fields
Company tags L Export CSV T Import CSV ® Add row
Imports
App store = Message body = Subject @ Add tags
Preferences
Billing refund refund Finance
Deliverability

M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Cancel
Growth trial ends in 7 days ( € Compare pl@ Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op €
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Edit rule @ Converttoruleset  Ruleisenabled @) :
T t
eammate groups Name
Company rules D Rule insights
Finance #1 O <
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store _ _ Last applied ®
breferences Inbound message is received ® Not yet applied
Billing Created
© Trigger ]
Deliverability Apr 15, 3:177 AM
. If
M Mobbin ~
Teammates Conversation isin &3 Any inbox
Roles and permissions
Time off and shifts
Message body contains specific keywords
Inboxes 9 4 ¥ Y
Channels refund
Tags
Views
Message templates
Signatures OR Conversation subject contains
Rules
refund
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|« 8 8 . B : & Setupguide (@ [{op €A
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~
Workspaces
Teammates Edlt rule set Rule set is enabled o
Teammate groups
Conditions Rule set data (1)
Company rules
Custom fields
c ¢ Name
ompany tags ] 3 Rule insights
Imports Finance #1
Overview
App store Affects conversations in
Preferences When 3 inboxes
Billing _ _ Last applied ®
Deliverability Inbound message is received ® Not yet applied
Created
. © Trigger .
M Mobbin ~ Apr 15, 3:17 AM
Teammates
Roles and permissions If =Q  Rule set columns
Time off and shifts L .
Conversationisin &3 Any inbox = Message body
Inboxes
Channels Slotbiec
Tags Message body contains specific keywords @ Add tags
Views _
= Message body (+] Open table
Message templates
Signatures
Rules
OR Conversation subject contains
s Sandbox works... Vv
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|8 8 .4 u # sewpguide @ (&) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~
Workspaces Rules @
Teammates
Teammate groups Shared rules Load balancing
Company rules
Custom fields & Allinboxes v  {& Ruleaction v i Smartrules
Company tags () shared rules
Imports Rules save you time by
App store Name Order 4 Enabled Last applied ® automating repetitive
Preferences processes.
- i i tions
Billing 6 Internal remlnders on unreplled.customer conversati . o For example, you can
SLA workflow for inbox Sales. SLA during business hours: 4h create a rule to assign
Deliverability R .
. incoming messages to
Finance #1 o .
@ Tag with Finance 2 specific teammates, add
. rtain types of
M Mobbin ~ . tags to ceA yp!
» Flngnce #2 . 3 o conversations, or always
Teammates “  Assign to Jane Smith reply with a message
Roles and permissions template.
R Rule #1 4 o
Time off and shifts “  Assign to Diana Ford Learn more 0
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help


Logging in

pagePatterns:
Landing Page
Hero Section

hotspotType: Keyboard Input

screenElements: Button Link Logo

screenElements:
Top Navigation Bar
Button
Floating Action Button
Logo
Badge
Button
Link
Logo

pageType: Application Application Marketing Application

screenKeywords:
@ 8 8 4 © : Q Search Sales = # Setupguide (@ & @8
[-_J/ Compose Unassigned Assigned Archived Snoozed Trash Spam a
e Calendar
Me
v 59 Inbox B
Contacts
. Assigned to me
9 Shared with me ([}
£ Discussions Knowled
¥¢ Starred -
@ Drafts Shortcuts
</ Sent
Views = // e
‘ @ Manage
Mobbin @ @
v M Shared inboxes \\‘ _/T @
® Sales -
)
Sandbox workspace «
v s Shared inboxes Import team messages into Front ®
® [Demo] Email See and manage real messages with your
e D 1 Analyti team by connecting a channel like SMS,
emo] Analytics
4 Facebook, Front Chat, and more.
® [Demo] Live Chat
Connect channels
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help
|email address
password
Don't have an account? Get started
Using SSO? Sign in with SSO
Forgot password?
Sign in with Google
Sign in with Office 365
Privacy Notice
|' Front Product Solutions Pricing Resources Contact Us Sign In Try for Free
f - I
Front is a customer operations platform that enables teams to
streamline communication and deliver exceptional service at scale.
@ 8 8 . Q  search L3 ﬁ\
Sabrina Calhoun _ & Inbox ] Assign a
Offer accepted - help with wirc ||REEEEEEE >
N Hey all! I've had an offer... bri Ih . a
My Inbex 2 e :sb;e"c‘: gfafero:c'::epted - help with wire transfer e

Assignedtome 6 o Mark Cyr »

Shared withme 4 New account setup Hey all, 1
Qe it I've had an offer accepted on a new property and it's moving fast. | need to <
aoem make a $50k transfer from my main account by end of day tomorrow. Can you
Or2 ® Miranda Priestly make it happen? »
au +14152359201

rgent Hello, hecking in on the Thanks!
|jsmith8@content-mobbin.com
Don't have an account? Get started
Using SSO? Sign in with SSO
Forgot password?
Sign in with Google
Sign in with Office 365
Privacy Notice


Editing chat flow

screenElements:
Drawer
Dropdown Menu

screenPatterns:
Edit
Edit
Action Option

pageType: Application Application Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
o 8 8 4 @ : # Setupguide () [{op 63
oy Live chat chatbot Test chat flow
EB C Multiple choice question T@T
Wi
T Question *
e
i there, how can we help?
s e will assist you as soon as possible|
C¢
C¢
cl End of path
Im » A q Opti
. . . Chat will remaino """
Ar Multiple choice question “ Talk to sale
Pi .
r‘ Start "Hi there, how can we help?” % Contact support
Bi i
D} & o Talk to sales
M M Contact support
Te
R¢ +Add option
T | End of path
Inl Chat will remain o
Ct
Ta
Vii
M
Si
Ru
s Si Cancel
Growth trial ends in 7 days C@ Compare plans Q3 Get 1:1 help
|ﬁ Live chat chatbot Test chat flow
B C
K End of path
Te
T Chat will remain open
Cc
Cu
Ce Multiple choice question
Im .
o "Hi there, how can we help? We
o will assist you as soon as
Bl Start possible”
> P o Talk to sales End of path
f Chat will remain open
® M Contact support
Te
RY Urgent help
Til
I + Add option
Ct
Ta
Vil
M Tag
st T & SLA Breach
Ru
s Si Cancel )
Growth trial ends in 7 days QS Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op [€)
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Connect a Front Chat channel
Teammate groups () Configure basics
Company rules Automate with chatbot
Custom fields (@ Customize chat widget Utilize chatbot's powerful capabilities to boost team efficiency. Learn more
Automate with chatbot
Company tags 9 0
Imports Collect contact details Triage conversations
App store
Preferences
Billing
Deliverability Set up your chatbot
M Mobbin ~
Teammates i
L - Test chat flow / Edit
Roles and permissions
Time off and shifts Multiple choice question
"Hl there, how can we help? We
InbOXeS start \;v;llszlsbslles"t you as soon as
Channels o - | Talk to sales o L Endof»path
contact support ./ Chat will remain open
Tags Urgenthelp o
Views +Add option
End of path
Message templates - B5% + e Chat will ren
. @ SLABreach Tags appli
Signatures & sLaer
Rules
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 a0 : # Setupguide () [{op 63
ﬁ Live chat chatbot Test chat flow
B w X
" End of path .
Te )
Te Chat will remain oy
C‘
Cu \ y
Ce Multiple choice question @ SLABreach
Im . .
N “Hi there, how can we help? We A SLAWarning
ol will assist you as soon as
Bl Start possible”
™ . | Talk to sales e | End of path
Chat will remain oy
W M Contact support = ©
Te
R{ Urgenthelp e
Til
Ing +Add option
Ct
Ta
Vii
M Tag
53 Select tags
Ru
- 156% +
s Si Cancel )
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|c 8 8 . u # sewpauide @ (&) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Connect a Front Chat channel
Teammate groups () Configure basics
Company rules Automate with chatbot
Custom fields (@ Customize chat widget Utilize chatbot's powerful capabilities to boost team efficiency. Learn more
Aut t ith chatbot
Company tags © Automate with chatbo o
Imports Collect contact details Triage conversations
App store
Preferences
Billing
Deliverability Set up your chatbot
M Mobbin ~
Teammates
Test chat flow / Edit
Roles and permissions
Time off and shifts , Endof path
Multiple choice question ,/ Chat will remain open
Inboxes start “Hi there, how can we help?"
Channels & e 4 Talk to sales -/
Contact support -\\
Tags +Add option \
\\' End of path
Views Chat will remain open
Message templates - B5% +
Signatures
Rules
s Sandbox works... v
Cancel Do it later
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 4 @ : # Setupguide () [{op 63
ﬁ Live chat chatbot Test chat flow
B w X
Wi
End of path .
Te )
Te Chat will remain of ¢ StABreach
C‘
Cu \ y
c Multiple choice question A SLA Warning
g ; & SLA Breach (V]
al “Hi there, how can we help? We & reac =
ol will assist you as soon as
Bl Start possible”
™! . | Talk to sales e | End of path
Chat will remain oy
W M Contact support = ©
Te
R{ Urgenthelp e
Til
Ing +Add option
Ct
Ta
Vii
M Tag
53 Select tags
Ru
- 156% +
s Si Cancel m,
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|o 8 8 a0 : # Setupguide () [{op 63
ﬁ Live chat chatbot Test chat flow
e c o X
Wi
Te
. Hi there, how can we help?
5 We will assist you as soon as possible
C¢
C¢
7
cl End of path
"] ' Chat will remai
. . . at will remain o
A Multiple choice question Talk to sales
Pr +
o Start "Hi there, how can we help?” e
i
o o Talk to sales CER
+ Add option
MM Contact support
Te
R¢ +Add option
T | End of path
Inl Chat will remain o
Ct
Ta
Vii
M
Si
Ru
= 156% +
s Si Cancel m,
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|ﬂ Live chat chatbot Test chat flow
B c

w End of path

Te

Te Chat will remain open

Cq¢

Ct

ol Multiple choice question

| .

" "Hi there, how can we help? We

A . .

| will assist you as soon as

Pr .

| Start possible”
Bi
D¢ & 2 Talk to sales End of path
f Chat will remain open

M M Contact support

s Add a new step

Re Urg

Til Collect contact details

Inl + A Open-ended question

C% Message

Ta Multiple choice question

Vil

M End of path

Si — 156% + Tag Chat will remain open

Ru

s S: Cancel )

Growth trial ends in 7 days QS Get 1:1 help
|o 8 8 a0 : # Setupguide () [{op 63
ﬁ Live chat chatbot Test chat flow
B c W X

Wi

End of path .

Te >

Te Chat will remain of

N CNS

(o]

Ce Multiple choice question

Im . C

N “Hi there, how can we help? We © Createnew

] will assist you as soon as CHAT

B; Start possible" & Customer conversation

# SLA Breach
oS . | Talk to sales e | End of path A SLA Waming
Chat will remain of <& Urgent

o M Contact support e o vip

Te

RS Urgenthelp e

Til

Inl + Add option

Ct

Ta

Vii

M Tag

Si Select tags

R

- 156% +

s Si Cancel )
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|ﬁ Live chat chatbot Test chat flow
s c
Wi
Te
Te
Cq¢
Ct
9 End of path
Im
. . . Chat will remain open
Ag Multiple choice question P
Pr .
| Start "Hi there, how can we help?”
Bi
o & 0 Talk to sales
M M Contact support
Te
R¢ +Add option
o End of path
Inl Chat will remain open
Ct
Ta
Vil
Mi
Sii - 156% +
Rt
s Si Cancel Save )
Growth trial ends in 7 days QS Get 1:1 help
|o 8 8 J B & Setupguide (@ [{p 68
con Live chat chatbot Test chat flow
@ c Tag Tr
Wi
End of path Tag* ®
Te >
Te Chat will remain of < selecttags v
C¢
Ct
Ce Multiple choice question
Im q
o "Hi there, how can we help? We
ol will assist you as soon as
Bl Start possible”
o . | Talk to sales | End of path
Chat will remain oy
o M Contact support e
Te
R¢ Urgenthelp o
Til
I +Add option
Ct
Ta
Vii
M Tag
Sit
Ru
s S Cancel Done
Growth trial ends in 7 days C@ Compare plans Q3 Get 1:1 help
|ﬁ Live chat chatbot Test chat flow
B C
w End of path
Te
Te Chat will remain open
Cc
Cu
ol Multiple choice question
7 "Hi there, how can we help? We
A will assist you as soon as
p .
B: Start possible”
I
D¢ & 2 Talk to sales End of path
f Chat will remain open
M M Contact support
Te
Re Urgent help
Til
inl + Add option
Ct
Ta
Vil
M End of path
Sii - 156% + Chat will remain open
Ru
s S: Cancel )
Growth trial ends in 7 days QS Get 1:1 help
|o 8 8 a0 : # Setupguide () [{op 63
ﬁ Live chat chatbot Test chat flow
B c w X
Wi
Te
. Hi there, how can we help?
9 We will assist you as soon as possible
C¢
Ct
7
cl End of path
"] ' Chat will remai
. . . at will remain o
Ar Multiple choice question Talk to sales
Pr q
o Start "Hi there, how can we help?” e
i
DS b Talk to sales Urgent help
[
+ Add option
MM Contact support
Te
R¢ +Add option
Ti | End of path
Inl Chat will remain o
Ct
Ta
Vii
M
Sit
Ru
= 156% +
s Si Cancel m,
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help


Personal preferences

pageType: Application Application

screenKeywords:
© 8 8 J B # Setupguide (@ [{op| @8
Company Q' Search teammates, inboxes, rules, tags, and more
M My home
Preferences
© Personal ~
Inboxes
Channels
Theme
Tags .
Light
Rules
Message templates
Signatures
) Conversation list density
Profile Default
Notifications
Snoozes
Time off Set time zone automatically o
Preferences
Time zone
Send button .
Send & Archive
Reply button (mobile-only)
Reply all
Instant Rescheduling Links o
Growth trial ends in 7 days ( € Compare plans & Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Company Q' Search teammates, inboxes, rules, tags, and more
N My home
Preferences
© Personal ~
Inboxes
Channels Shared inbox tabs
Tags Unassigned / Assigned
Rules
Message templates
Signatures Front links target
. Set target
Profile
Notifications
Snoozes Default email client
. Make default
Time off
Preferences
Other sessions
Sign out other sessions
Offline cache i
Clear offline cache
Inbox counters .
Open conversations
Delegated inboxes
0 teammates
Growth trial ends in 7 days [ € Compare plans Q3 Get 1:1 help


Creating a category

actions:
Adding & Creating
Selecting & Choosing

screenElements: Icon Select

pageType: Application Application Application Application Application Application Application

screenKeywords:
o 8 8 J [ : # Setupguide (@ & [€)
@D Untitled Help Center
W Content = New category
{3p Settings
Icon
(]
Icon
s
ur public knowledge base but can still
(N =
[ [ d
Beas 2 f
Ve
. %
4
AT I oXX
Cancel Create category
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & [€)
@D Untitled Help Center
8 Content = New category
{3p Settings
Icon
2]
File category under
(A) Homepage
Make private ®
Private categories will not appear in your public knowledge base but can still
be accessed via a direct link.
Content
Name *
Description ®
%
Cancel Create category
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & [€)
@D Untitled Help Center
8 Content = New category
{3p Settings
Icon
(]
File category under
(A) Homepage
Make private ®
Private categories will not appear in your public knowledge base but can still
be accessed via a direct link.
Content
Name *
Description ®
%
Cancel Create category
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & €
@D Untitled Help Center
Content Viewsite ¥ Import v  (EINCEELT IR ®
iF Content
{3p Settings
(D Getting started with
Knowledge Base
Name Status Last edited by Last updated
The Front Knowledge Base
. allows teams to create,
> 2] 0nboar§|ng organize, and publish a
0 categories - 0 articles '
library of information to
E] Individual Onboarding Checklist ® Published @ Jane Smith Apr 15, 2024, 10:02 AM prowde- dependable
resolutions for common or
complex inquiries.
Learn more
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & €
@D Untitled Help Center
8 Content = New category
{3p Settings
Icon
2]
File category under
(A) Homepage
Make private ®
Private categories will not appear in your public knowledge base but can still
be accessed via a direct link.
Content
Name *
Onboarding
Description ®
All onboarding setup|
%
Cancel Create category
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & €
@D Untitled Help Center
Content viewsite ¥ Import v  ((ENCLEE I ®
iF Content
B Add article
{3p Settings
O Add category
Name Status Last edited by Last updated O Add section
. Base
& Add resource link
e,
organize, and publish a
library of information to
N provide dependable
- Q 3 resolutions for common or
£
\ complex inquiries.
Learn more
No articles
Start building your knowledge base by
adding your first article
Learn more (7
Add article
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J [ : # Setupguide (@ & €
@D Untitled Help Center
W Content = New category
{3p Settings
Icon
(]
Icon
. ), .
S fY
Q g ur public knowledge base but can still
SCADIaO
Y
Qr@donr
M A ) 8
+ ¢ +
S ” +¢ @ O Q %
A MGa V4 '\ SO [
Cancel Create category
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help


View conversation details

pageType: Application Application Application

screenKeywords:
() Q  Search Support = s
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam ® W @ T Archivein Support a8
e Calendar
Me = = Filter v Tl Newest v G A Assign
v & Inbox a About this conversation 2]
i @ Spark Up Studio aM Contacts
. Assigned to me )
Loading forever . .
2. Shared with me Hi Mobbin team, We are experi... Loading foreve o o« [
¢ Discussions : S
Jane Smith 1M . . A
® SupportiTeam i Pinned comments o ~ &
Solve refund issue
My Space B _ ‘ Shortcuts
Hi dear, The refund will be pro...
¥ Starred Linked conversations o ~ ; L
ce accessed and remains stuck loading indefinitely.
[ Drafts 1D e
</ Sent Could not create account Links o ~ YERT
Hi there, | am unable to create ...
Views » - .
Attachments o ~
Mobbin «
v M Shared inboxes 5 Details ~
Finance Conversation ID noozed + 19 more
cnv_19zdw28s Copy ID Copy link
® Sales 2 - i Py in
® Support 3 Channel
== help.mobbin@gmail.com
Inbo ation unlinked
D fr'[“fmr‘(
0 Add a comment or add others with @ ? @ © S D
Comment will be visible to teammates in Support
Growth trial ends in 7 days ( € Compare plans & Get 1:1 help
|& 8 8 J. B Q Search Support = F Setupguide (@ & 6@
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Archive in Support a
e Calendar
Me = = Filter v 70 Newest v ® Support v O 9.+ Assign
v 9 Inbox 4 . B
. Spark Up Studio 2M Loadlng forever & Mark as unread Contacts
. Assigned to me .
Loading forever & Pprint
9 Shared with me Hi Mobbin team, We are experi... @ Spark Up Studio <sparkup.std@gmail.com> - PN "
DAY .
(= Discussions To: help.mobbin@gmail.com ) o . : Knowled
. Subject: Loading forever © Link to original conversation
® Support Team Jane Smith 9M i P
Solve refund issue @ Copy conversation ID
© My Space 4 ; . Hi Mobbin team, . . Shortcuts
Hi dear, The refund will be pro... & Copy conversation link ®
7¢ Starred
We are experiencing an issue where our Mobbin account cannot be acces: nitely.
() Drafts D ® View conversation details e
. . h - »
<7 Sent Could not create account Could you please assist us with resolving this issue? @ View attachments Manage
Hi there, | am unable to create ...
. Thanks! 7 View in external window
Views
Mobbin < Reply
v M Shared inboxes 5
Finance &’ Reopened, snoozed + 19 more
® Sales 2
® Support 3
@ Add a comment or add others with @ 2 @ ©® @ 7 0
Comment will be visible to teammates in Support
Growth trial ends in 7 days <@ Compare plans &3 Get 1:1 help
|& 8 8 4. O : Q Search Support = # setupguide (@ & 6B
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Archive in Support a
e Calendar
Me = = Filter v 70 Newest v ® Support v O 9.+ Assign
v 9 Inbox 4 . B
Spark Up Studio 3M Loadlng forever Contacts
. Assigned to me .
Loading forever
9 Shared with me Hi Mobbin team, We are experi... @ Spark Up Studio <sparkup.std@gmail.com> - PN "
DAY .
(= Discussions To: help.mobbin@gmail.com : Knowled
. Subject: Loading forever
® Support Team Jane Smith aM ) 9 P
© My Space a Solve refund issue
i i Shortcut:
Hi dear, The refund will be pro... Hi Mobbin team, erients
7¢ Starred
O Draft We are experiencing an issue where our Mobbin account cannot be accessed and remains stuck loading indefinitely.
rafts 1D e
<7 Sent Could not create account Could you please assist us with resolving this issue? Manage
Hi there, | am unable to create ...
. Thanks!
Views
Mobbin < Reply
v M Shared inboxes 5
Finance & Reopened, snoozed + 5 more
® Sales 2
® Support 3
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Support
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help


Plans & billing

screenElements:
Card
Tab
Segmented Control

screenPatterns:
Billing
Pricing
Feature Info
Subscription & Paywall

screenKeywords:
(] a B .||| ap & Setup guide 4:» @} Js
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Billing
</> Developers
P Monthly Save up to 34% Annually!
Bp Company ~
Workspaces Starter Growth e -saen Scale Premier
Teammates For smaller teams looking For teams looking to For teams that need total For teams looking for
Teammate groups to bring customer support streamline support workflow flexibility and professional services and
Company rules workflows into one place workflows and improve advanced user partnership to meet
Custom fields performance management enterprise needs
Company tags
Imports usD usD usD USD
App store $1 9 [seat/mo $59 [seat/mo $99 [seat/mo $229 [seat/mo
Preferences
Billing Choose Starter Continue on Growth Talk to Sales (7 Talk to Sales (7
Deliverability
M Mobbin ~ Features Deliver exceptional Get everything in Growth, Get everything in Scale,
service with... plus... plus...
Teammates +/ Omnichannel shared
Roles and permissions inboxes + Real-time collaboration +/ Multiple workspaces for / Highest usage caps
+/ Team collaboration on features distinct teams across all features
Time off and shifts customer messages +/ Upto20rulesto +/ User management with +/ Additional success
Inboxes +/ Included knowledge automate workflows SSO, SCIM provisioning, services including
Channels base and website live / Analytics on team and custom permissions Premier Onboarding
chat performance, customer +/ No-code dynamic +/ Custom Build Hours
Tags +/ Access to most 3rd- satisfaction, SLAs and objects to connect including API advisory
Views party integrations more backend systems and and integration
e up to 200 rules development
Message templates +/ Built-in knowledge
base, live chat with +/ Analytics by customer +/ Video conferencing
Sianatures Ahathate And BN fram unir CDAM ciinnArt
Growth trial ends in 6 days ‘/ € Compare plans Q3 Get 1:1 help
|() a 8 '||| 1o & Setup guide 4:» @} Js
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
uUsbD uUsD usb uUsD
$1 9 [seat/mo $59 /seat/mo $99 /seat/mo $229 /seat/mo
</> Developers
Choose Starter Continue on Growth Talk to Sales (7 Talk to Sales (7
Bp Company ~
Workspaces
Teammates Features Deliver exceptional Get everything in Growth, Get everything in Scale,
service with... plus... plus...
Teammate groups +/ Omnichannel shared
Company rules inboxes /' Real-time collaboration +/ Multiple workspaces for / Highest usage caps
Custom fields /' Team collaboration on features distinct teams across all features
c customer messages +/ Upto 20 rulesto +/ User management with +/ Additional success
ompany tags + Included knowledge automate workflows SSO, SCIM provisioning, services including
Imports base and website live / Analytics on team and custom permissions Premier Onboarding
App store chat performance, customer +/ No-code dynamic +/ Custom Build Hours
+/ Access to most 3rd- satisfaction, SLAs and objects to connect including API advisory
Preferences party integrations more backend systems and and integration
Billing +/ Built-in knowledge up to 200 rules development
Deliverability base, live chat with +/ Analytics by customer +/ Video conferencing
chatbots, and 50+ from your CRM support
integrations +/ Onboarding and solution
M Mobbin ~ design
Teammates
Roles and permissions 2 See all features
Time off and shifts
Inboxes
Channels .
# Need hands-on help? Talk to an expert and find the best plan for your team Contact us
Tags
Views
Message templates
Sianatures
Growth trial ends in 6 days ‘i € Compare plans Q3 Get 1:1 help


Contacts

pageType: Application Application Application Application

screenKeywords:
@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & @8
Contacts .
Private contacts 1 Export +Q Create ¥ Import ®
22 Shared contacts
@ Private contacts Name Email Phone Number Twitter
% Auto-created contacts @ What are private
Lists contacts?
Contacts that you add to
Accounts this list will be kept private.
&3 Accounts Their information won't be
shared with anyone else on
your team.
Learn more (7
~
~
K=y
No private contacts
Private Contacts allow you to manage contact
information that you prefer to keep private.
Learn more 0
+0 Create 1 Import
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & @8
Contacts
Auto-created contacts T Export 42 Create (@EANLIEEIG ®
22 Shared contacts
(@ Private contacts Name Email Phone Number Twitter
‘4 Auto-created contacts @ What are auto-created
Lists o iamdianaford@gmail.com #+ jamdianaford@gmail.com -- -- contacts?
tscindvi I When someone reaches out
n I i B B A
Accounts o itscindyjung@gmail.com itscindyjung@gmail.com B WU 6F 1 € a3 T
&3 Accounts e Jane Smith # jsmith8@content-mobbin.com -- -- have ac?ess to, t.he|r .
contact information will be
added to this list
automatically.
Only teammates who have
access to conversations
with those contacts will
have access to their
information.
Learn more (7
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & @8
Contacts L' " @
i Create list
22 Shared contacts ists
(@ Private contacts Name Access Contacts Last used Date created
% Auto-created contacts @ What are lists?
@ Lists Add contacts to lists to
make it easier to email
Accounts people at once. For
£ Accounts example, you could create a
list with those 5 persons
from that company that you
email a lot.
Learn more (7
~
~
>
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
52 New list
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|@ 8 8 4 © : Q Search Sales = # Setupguide (@ & @8
[-_J/ Compose Unassigned Assigned Archived Snoozed Trash Spam a
e Calendar
Me
v 59 Inbox B
Contacts
. Assigned to me
9 Shared with me ([}
£ Discussions Knowled
¥¢ Starred -
@ Drafts Shortcuts
</ Sent
Views = // e
‘ @ Manage
Mobbin @ @
v M Shared inboxes \\‘ _/T @
® Sales -
)
Sandbox workspace «
v s Shared inboxes Import team messages into Front ®
® [Demo] Email See and manage real messages with your
e D 1 Analyti team by connecting a channel like SMS,
emo] Analytics
4 Facebook, Front Chat, and more.
® [Demo] Live Chat
Connect channels
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help


Enabling out of office

screenElements:
Grid List
Icon
Status Dot
Badge

screenKeywords:
© 8 8 J B # Setupguide (@ [{op| @8
Company Q' Search teammates, inboxes, rules, tags, and more
M My home
Welcome, Jane!
© Personal ~
Inboxes ‘é,anihsgm'th & Manage inboxes Manage message templates
jsmi
Channels o Add your work email as a personal inbox to Save templates to common questions and
() manage in Front. respond faster to messages.
Tags
Rules
Message templates @ Out of offlcg ' Add an inbox Add a template
Mute notifications and unassign O
Signatures new messages
Profile
Notifications o Do not disturb
Shooses Mute notifications a 2 Add time off @  Manage signatures
Add your time off and auto-responder so Create custom signatures for replying from
Time off 6 Schedule qQ you can vacation worry-free. different inboxes.
Preferences
6:00 PM to 9:00 AM GMT+7
Add time off Add a signature
Get the most out of Front
Organize your work with tags Improve your productivity in Front All about shared inboxes
o Private tags replace personal folders. Add tags to o Snooze messages, control your notifications, and Learn how to take action in shared inboxes and
your sidebar to easily find what you need. make your work day work for you. improve your team's efficiency.
Growth trial ends in 7 days @ Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Company Q' Search teammates, inboxes, rules, tags, and more
M My home
Welcome, Jane!
© Personal ~
Inboxes ‘é,anihsgm'th & Manage inboxes Manage message templates
jsmi
Add your work email as a personal inbox to Save templates to common questions and
Channels () Out of office / . . : !
manage in Front. respond faster to messages.
Tags
Rules
Message templates @ Out of offlcg ' Add an inbox Add a template
Mute notifications and unassign o
Signatures new messages
Profile
Notifications o Do not disturb
Shooses Mute notifications a 2 Add time off @  Manage signatures
Add your time off and auto-responder so Create custom signatures for replying from
Time off 6 Schedule qQ you can vacation worry-free. different inboxes.
Preferences
6:00 PM to 9:00 AM GMT+7
Add time off Add a signature
Get the most out of Front
Organize your work with tags Improve your productivity in Front All about shared inboxes
o Private tags replace personal folders. Add tags to o Snooze messages, control your notifications, and Learn how to take action in shared inboxes and
your sidebar to easily find what you need. make your work day work for you. improve your team's efficiency.
Growth trial ends in 7 days @ Compare plans Q3 Get 1:1 help


Settings (Company)

screenElements:
Side Navigation
Button

screenElements:
Card
Tab
Segmented Control
Side Navigation
Button
Banner

screenPatterns:
Billing
Pricing
Feature Info
Subscription & Paywall
Settings & Preferences
Empty State
Empty State

pageType: Application Application Application Application Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~
Workspaces Rules @
Teammates
Teammate groups Shared rules Load balancing
Company rules
Custom fields & Allinboxes v  {& Ruleaction v i Smartrules
Company tags () shared rules
Imports Rules save you time by
App store Name Order 4 Enabled Last applied ® automating repetitive
Preferences processes.
Billing 6 Internal reminders on unreplied.customer conversations . o For example, you can
SLA workflow for inbox Sales. SLA during business hours: 4h create a rule to assign
Deliverability R .
incoming messages to
specific teammates, add
M Mobbin ~ tags to certain types of
conversations, or always
Teammates reply with a message
Roles and permissions template.
Time off and shifts Learn more (7
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Channels Connect a channel @
Teammates
Teammate groups Channels Chatbots
Company rules
Custom fields
Company tags () Wwhat's a channel?
Imports Channels feed messages
Name Routing to into Front inboxes. Channel
App store types include email, SMS,
Preferences help.mobbin@gmail.com Facebook, Front Chat, and
Billing ™M gmail & Support nore.
Deliverabilit . f
y M salgs.mobbln@gmall.com S Sales Connecting a channel
gmail won't impact your team's
M Mobbin ~ current workflows in your
existing tools. Channels
Teammates .
can be disconnected
Roles and permissions anytime.
Time off and shifts Learn best practices (0
Inboxes
Channels
Tags ™M o \\ 1y
Views @ﬂ
o
Message templates /f’
us
. u
Signatures =
Rules
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Custom fields ®
</> Developers . A A
Contacts Accounts Teammates Inboxes Conversations Dynamic Objects
Br Company A
Add contact custom field
Workspaces ( Ccontacts custom fields
Teammates Name Type Date Created Front allows you to add
Teammate groups more details to your
c | contacts; such as job title
om
pany rules . or NPS score.
. You do not have any Contacts custom fields.
Custom fields
These contact custom
Company tags fields will then be shown to
Imports users in Contact Details
and available within rules to
App store .
automate actions.
Preferences .
They are also available for
Billing use as custom variables in
Deliverability message templates, and
can be updated via our API
or through the third-party
M Mobbin ~ contact integration
Teammates Hubspot Operations Hub.
Roles and permissions Learn More 0
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|(] a B .||| ap & Setup guide 4:» @} Js
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Billing
</> Developers
P Monthly Save up to 34% Annually!
Bp Company ~
Workspaces Starter Growth e -saen Scale Premier
Teammates For smaller teams looking For teams looking to For teams that need total For teams looking for
Teammate groups to bring customer support streamline support workflow flexibility and professional services and
Company rules workflows into one place workflows and improve advanced user partnership to meet
Custom fields performance management enterprise needs
Company tags
Imports usD usD usD USD
App store $1 9 [seat/mo $59 [seat/mo $99 [seat/mo $229 [seat/mo
Preferences
Billing Choose Starter Continue on Growth Talk to Sales (7 Talk to Sales (7
Deliverability
M Mobbin ~ Features Deliver exceptional Get everything in Growth, Get everything in Scale,
service with... plus... plus...
Teammates +/ Omnichannel shared
Roles and permissions inboxes + Real-time collaboration +/ Multiple workspaces for / Highest usage caps
+/ Team collaboration on features distinct teams across all features
Time off and shifts customer messages +/ Upto20rulesto +/ User management with +/ Additional success
Inboxes +/ Included knowledge automate workflows SSO, SCIM provisioning, services including
Channels base and website live / Analytics on team and custom permissions Premier Onboarding
chat performance, customer +/ No-code dynamic +/ Custom Build Hours
Tags +/ Access to most 3rd- satisfaction, SLAs and objects to connect including API advisory
Views party integrations more backend systems and and integration
e up to 200 rules development
Message templates +/ Built-in knowledge
base, live chat with +/ Analytics by customer +/ Video conferencing
Sianatures Ahathate And BN fram unir CDAM ciinnArt
Growth trial ends in 6 days ‘/ € Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
M Admin home .
Admin home
</> Developers
& Manage inboxes 2. Recently invited teammates
EB Compan N Create shared inboxes for teammates to
pany work together.
Workspaces
Teammates o itscindyjung Pending 45 minutes ago
Review all Add a shared inbox . . . .
Teammate groups ° iamdianaford Pending 13 minutes ago
Company rules
Custom fields
Company tags € cCreaterules
Imports Create rules for where messages go and
App store who they're assigned to.
Preferences
Billing . .
Review all Add a shared rule Review all Add teammates
Deliverability
¥ Mobbin ~ Learn how to...
Teammates
Roles and permissions Explore Front Academy Speed up response times Ensure emails are never missed
Time off and shifts
Inboxes Take courses Service-level agreement rules (SLAs) Triage sender based on customer
Channels Enroll in hands-on training to o Set alerts to meet time limits on response times ° Assign or move emails from name®@client.com to
S achieve your goals with Front. and ensure happy customers. automate triaging by customer.
Tags - —
‘ A=+
Views = 2
Message templates . Round-robin messages to the team Move or assign based on content
Evenly disperse messages among a group of ° Assign or move messages based on the content of
2 e
Sianatures Front Academy 0 tanmmatac hu antamatina accinnmante tha maceana tn frinma hi avaarticn
Growth trial ends in 7 days C@ Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Time off and Shifts Asia/Jakarta ®
Teammates
Teammate groups Time off Shifts
Company rules
Custom fields Exclude past time off 9 Teammates v Add time off
@ Time off
Company tags
Make sure teammate
Imports
status remains “out of
App store office” while they're on
Preferences vacation or out sick by
Billing adding their time off.
Deliverability Teammates can add and
manage their own time off.
. ~ Learn more 0
M Mobbin ~
~
Teammates
Roles and permissions &-'/
Time off and shifts No time off
Inboxes Make sure teammate status remains “out of
Channels office” while the_y’re onAvapatlon or out sick by
adding their time off.
Tags Learn more (4
Views
Message templates Add time off
Signatures
Rules
s Sandbox works... Vv
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
App store Q_ Search by app name or keyword
</> Developers
Collections Categories Popular Plugins Channels Enabled All
Br Company A
Workspaces i
Teammates 4 7':‘}
Teammate groups I_ ) (
- ~ 3 y
Company rules b ) -
Custom fields . i =
Your favorite apps, right in Front ; ‘ -
Company tags | .
Imports Powerful plugins, channels, workflows and more to increase team efficiency, 4 -
Aop st reach more customers, and deliver the very best customer experience. |
pp store
Preferences J \ \/
Billing : s
Deliverability / \ ' y
M Mobbin ~ . .
Categories See all categories
Teammates Discover apps based on these most popular use cases.
Roles and permissions
Time off and shifts . . . .
Project Management & Issue Analytics & Reporting Data Sync & Enrichment CRM & Ecommerce
Inboxes Tracking
Channels Create tasks and get updates on Get insight and visibility into team Keep your contacts, accounts, Bring context on customers,
Tags project statuses. performance. analytics and more in sync with yo... accounts, orders and more right...
Views
Message templates
Sianatures
Growth trial ends in 7 days ( € Compareplans = & Get 1:1 help
|@ 8 B8 4 © : # Setupguide (2 [{op| @8
Personal Q_ Search teammates, inboxes, rules, tags, and more
A Admin home
Teammate groups ®
</> Developers
Add teammate group
() What are teammate
groups?
EB Company ~ Teammate group name Members Access Date created .
Organize your company by
Workspaces teammate groups to save
Teammates 2, Knowledge Base Admins 0 members Apr 14, 2024 time. Teammate groups
Teammate groups can be used in Rules and
other parts of the app.
Company rules
Custom fields
Company tags @ n [/
\
Imports
App store \  Supportgroup
Preferences N Sales group
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|@ 8 8 4 © : Q Search Sales = # Setupguide (@ & @8
[-_J/ Compose Unassigned Assigned Archived Snoozed Trash Spam a
e Calendar
Me
v 59 Inbox B
Contacts
. Assigned to me
9 Shared with me ([}
£ Discussions Knowled
¥¢ Starred -
@ Drafts Shortcuts
</ Sent
Views = // e
‘ @ Manage
Mobbin @ @
v M Shared inboxes \\‘ _/T @
® Sales -
)
Sandbox workspace «
v s Shared inboxes Import team messages into Front ®
® [Demo] Email See and manage real messages with your
e D 1 Analyti team by connecting a channel like SMS,
emo] Analytics
4 Facebook, Front Chat, and more.
® [Demo] Live Chat
Connect channels
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help
|@ 8 B8 J © : # Setupguide (2 [{op Js
Personal Q_ Search teammates, inboxes, rules, tags, and more
A Admin home
Teammates
</> Developers
All teammates Teammate templates Bulk edit custom fields
Bp Company ~
Hide blocked teammates = Bulk upload @
Workspaces
Teammates Name Company role Status Date invited
Teammate groups
Company rules @ Jane Smith CEENIEENE Admin Active Apr 14, 2024
Custom fields jsmith8@content-mobbin.com
Company tags Maximum of 15 teammates allowed on your plan &)
Imports
App store
Preferences
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days € Compare pl@ &S Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Workspaces
</> Developers
Br Company A
Workspaces
Teammates C Contract brokering C Customer ops
Teammate groups
Company rules
Custom fields
Company tags
Imports
App store
Preferences . ~
o)
Billing @@ g (o
Deliverability
%> AVAILABLE WITH SCALE |
M Mobbin ~
Teammates Organize teams into workspaces
Roles and permissions Create workspaces for different teams, each with its own
Ti £ and shift inboxes, rules, and analytics.
ime off and shifts
Inboxes Learn more (7 Talk to Sales
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days € Compare plans & Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
App store Q_ Search by app name or keyword
</> Developers
Collections Categories Popular Plugins Channels Enabled All
Br Company A
Workspaces
Teammates g Zapier @ HubSpot Instagram Enabled o Salesforce
Teammate groups Connect Front to hundreds of apps with Log messages and update CRM records Connect your Instagram business page Create and update Salesforce records
Company rules plug-and-play Zaps in real time as a channel in Front directly from Front
Custom fields See details See details See details See details
Company tags
Imports
App store
2 Clicku Aircall Intercom @ Shopif
Preferences - P o - pity
Billing Link conversations to open ClickUp tasks Deliver call activity and voicemails Chat with customers in Front and sync Display your Shopify customer contacts,
or create new ones straight to your inbox messages with Intercom orders, and refunds
Deliverability
See details See details See details See details
M Mobbin ~
Teammates
Roles and permissions 9 Asana ° Dialpad Q Pipedrive Q JIRA
Time off and shifts Link Front conversations with open tasks Bring your phone into your inbox Create and edit CRM records in real time Create and manage JIRA issues from
Inboxes or create new ones from your inbox Front conversations
Channels See details See details See details See details
Tags
Views
Message templates
. i ili Enabled Enabled
Sianatures @ Guru g Todoist @ Twilio SMS nable ¢) Facebook nable
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Tags 0
Teammates
Teammate groups All tags Archived
Company rules
Custom fields Add a tag
Company tags @ Shared tags
Imports Name 1 Available in Last used ® Date created Tags are labels to help you
keep track of
App store conversations related to a
Preferences ‘ CHAT & Any inbox Apr 14, 2024 given topic. Shared Tags
Billing are visible to everyone on
! our Workspace. In
Deliverability h Customer conversation & Any inbox Apr 14, 2024 v . P ]
analytics, admins can
create reports based on
VM  Mobbin ~ ‘ SLA Breach & Any inbox Apr 14, 2024 tags. You can click the +tag
button at the top of the
Teammates message to apply a tag
Roles and permissions A SLA Warning & Any inbox Apr 14, 2024
Learn more 0
Time off and shifts
Inboxes & Urgent & Any inbox Apr 14, 2024
Channels
Tags ¢ vip & Any inbox Apr 14, 2024
Views
Message templates
Signatures
Rules
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Developers APl documentation & (D)
</> Developers
All apps API Tokens
Br Company A
Workspaces Create app
Apps
Teammates @ PP
Teammate groups Name Status Creator Date created Apps allow you to build
custom functionality into
Company rules Front, from embedded Ul
Custom fields to new channels to
Company tags workflow automations.
~ Once you create an app,
Imports P Q . e
) > you can keep it private to
App store \ your instance of Front or
Preferences publish it to the App Store.
Billin
9 No apps
Deliverability Create an app to start building custom Front basics
functionality in Front. e Learn.more about Front's
benefits, key concepts, and
M Mobbin A basic configuration.
Create app
Teammates
Roles and permissions Developer docs
] ) ° Guides, sample code,
Time off and shifts reference docs and more to
Inboxes help you build your app.
Channels
Tags Developer Community
@ Have questions about
Views building apps? Join the
ity.
Message templates community
Sianatures
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|© 8 8 J B # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces Message templates Add a folder Add a template ®
Teammates
Teammate groups
(@ shared message
Company rules templates
field Name Available in Date created
Custom fields You can use message
Company tags templates to reply quickly
Imports You do not have any templates. to conversations, and fill
templates with dynamic
App store content using variables.
Preferences
Learn more 0
Billing
Deliverability
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help


Creating a list

pageType: Application Application Application Application Application Application

screenKeywords:
@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & 63
Contacts L‘ t o @
1 2 Create list
22 Shared contacts sts
(@ Private contacts Name Access Contacts Last used Date created Create list
% Auto-created contacts
*
B Lists ) )
| Internal Team l
Accounts ) ]
*
5 Accounts rate a
Shared 1s
it you
~
~
K ==p)
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
2 New list
Growth trial ends in 7 days @ Compare plans = & Get 1:1 help
|@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & 63
Contacts L‘ t o @
1 2 Create list
22 Shared contacts sts
(@ Private contacts Name Access Contacts Last used Date created Create list
% Auto-created contacts
*
@ Lists i
Accounts
*
5 Accounts rate a
Shared 1s
it you
Cancel
~
~
K ==p)
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
2 New list
Growth trial ends in 7 days @ Compare plans = & Get 1:1 help
|@ 8 B .G B Q Search accounts, contacts, or lists # Setupguide (@ & @8
Contacts L' " @
i Create list
22 Shared contacts ists
(@ Private contacts Name Access Contacts Last used Date created
% Auto-created contacts @ What are lists?
@ Lists Add contacts to lists to
make it easier to email
Accounts people at once. For
£ Accounts example, you could create a
list with those 5 persons
from that company that you
email a lot.
Learn more (7
~
~
>
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
52 New list
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|@ 8 B .G B : Q Search accounts, contacts, or lists # Setupguide (@ & 63
Contacts L‘ t o @
1 2 Create list
22 Shared contacts sts
@ Private contacts Name Access Contacts Last used Date created Create list
% Auto-created contacts
*
@ Lists i
Internal Team
Accounts
*
3 Accounts rate a
Shared 1s
it you
Access
Shared
v
%: Mobbin
M
~
=22 Private
a
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
2 New list
Growth trial ends in 7 days @ Compare plans = & Get 1:1 help
|(v) a 8 .||| [ [ ] g Q  Search accounts, contacts, or lists & Setup guide @ (Y C
Contacts Lists >
22 Shared contacts -
Internal Team & (0 contacts) Edit list +0 Add contact
& Private contacts
% Auto-created contacts Name Account Email Phone Number Twitter Descriptio
B Lists
Accounts
B Accounts
~
~
K=y
No contacts
Lists make it easy to message
multiple contacts at once.
Learn more 0
+9 Add contact
Growth trial ends in 7 days C@ Compare plans = & Get 1:1 help
|@ 8 B .G B : Q Search accounts, contacts, or lists # Setupguide (@ & 63
Contacts L‘ t o @
1 2 Create list
22 Shared contacts sts
@ Private contacts Name Access Contacts Last used Date created Create list
% Auto-created contacts
*
@ Lists i
Internal Team
Accounts
*
3 Accounts rate a
Private 1s
it you
~
~
K==y
No lists
Lists make it easy to message
multiple contacts at once.
Learn more 0
2 New list
Growth trial ends in 7 days @ Compare plans = & Get 1:1 help


Creating a rule

screenElements:
Grid List
Thumbnail

screenElements:
Select
Grid List
Thumbnail

pageType: Application Application Application Application Application Application Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
o 8 8 J : # Setupguide (@) |[{op €
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule @ Converttoruleset = Ruleisenabled @
T t
eammate groups Name
Company rules i) Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation isin &3 Any inbox
Roles and permissions
Time off and shifts
Message body contains
Inboxes 9 4
Channels >l contains ® v
Tags doesn't contain ®
Vi . .
lews contains specific keywords ®
Message templates . .
doesn't contain specific keywords ®
Signatures ©OR
only contains ®
Rules
starts with ®
© Condition ends with ®
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpauide @ (@) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule @ Converttoruleset = Ruleisenabled @
T t
eammate groups Name
Company rules i) Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation isin & Any inbox
Roles and permissions
Time off and shits (socn )
Message body cc
Inboxes 9 4
5 Any inbox
Channels v
Tags
Vi
lews © Create new
Message templates i
Finance
Signatures ©OR
® Sales
Rules
® Support
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ [{op| @8
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~
Workspaces Rules @
Teammates
Teammate groups Shared rules Load balancing
Company rules
Custom fields & Allinboxes v  {& Ruleaction v i Smartrules
Company tags () shared rules
Imports Rules save you time by
App store Name Order 4 Enabled Last applied ® automating repetitive
Preferences processes.
Billing 6 Internal reminders on unreplied.customer conversations . o For example, you can
SLA workflow for inbox Sales. SLA during business hours: 4h create a rule to assign
Deliverability R .
incoming messages to
specific teammates, add
M Mobbin ~ tags to certain types of
conversations, or always
Teammates reply with a message
Roles and permissions template.
Time off and shifts Learn more (7
Inboxes
Channels
Tags
Views
Message templates
Signatures
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|Personal Q' Search teammates, inboxes, rules, tags, and more
Hr Company ~
Workspaces Rule templates Classify ©
T t abel conversations to give your team internal context, enable reporting, and power additional rules. Learn more
Teammate groups
Company rules
h ment Required tags *
Custom fields Classify [ © o ojq;;r:icsugs N
Company tags ] Sdirules X
Route B from: contact @city.gov i
Imports q
i save you time by
App store Accelerate nating repetitive
1sses.
Preferences Report .
Billing 4 Tag ® Require tag xample, you can
; » Create from scratch e arule to assign
Deliverability |
1ing messages to
ROUte fic teammates, add
v Mobbin A Eeep teammates focused by routing conversations to the right place, and archiving the ones that don't require action. to certain types of
earn more srsations, or always
Teammates with a message
Roles and permissions late.
B > & Supportinbox support Agents Gino
Time off and shifts W @& 6
L @ @ - \) From: Coca-Cola /‘ 1more &
Inboxes = NEW & Owner: Gina
ucance“ution
Channels
Tags
Views
Message templates = Move new 2 Assign to teammate 2 Assign to owner
Signatures
Rules Cancel & Supportinbox & Escalations inbox s Archive
/A "
s Sandbox works... Vv
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op €
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule @ Converttoruleset = Ruleisenabled @
T t
eammate groups Name
Company rules D Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation isin &3 Any inbox
Roles and permissions
Time off and shifts
Message body contains specific keywords v
Inboxes 9 4 ¥ Y g
Channels refund
Tags
Views
Message templates
Signatures ©oRr
Rules
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op €
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule @ Converttoruleset = Ruleisenabled @
T t
eammate groups Name
Company rules i) Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation is in
Roles and permissions
Time off and shits (socn )
Message body cc
Inboxes 9 4
& Any inbox
Channels 4
Tags
Vi
lews © Create new
Message templates i
Finance
Signatures ©OR
® Sales
Rules
® Support
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpquide @ (&) B
Personal Q' Search teammates, inboxes, rules, tags, and more
EB Company ~ Conversationisin & Any inbox
Workspaces
Teammates . .
Message body contains specific keywords
Teammate groups
Company rules refund
Custom fields
Company tags
Imports
App store OR Conversation subject contains
Preferences et
Billing
Deliverability ©oRr
M Mobbin ~
© Condition
Teammates
Roles and permissions
Then
Time off and shifts
Inboxes .
@ Add Finance
Channels
Tags
Views © Action
Message templates
Signatures Stop processing other rules
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpauide @ (&) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule @ Converttoruleset = Ruleisenabled @
T t
eammate groups Name
Company rules i) Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
Imports When 3 inboxes
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation isin &3 Any inbox
Roles and permissions
Time off and shifts
Message body contains specific keywords
Inboxes 9 4 ¥ Y
Channels
Tags
Views
Message templates
Signatures ©OR
Rules
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op [€)
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule f5 Convert to rule set Rule is enabled o
T t
eammate groups Name
Company rules D Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation isin &3 Any inbox
Roles and permissions
Time off and shifts
Message body contains
Inboxes 9 4
Channels
Tags
Views
Message templates
Signatures ©oRr
Rules
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpauide @ (@) 6
Personal Q' Search teammates, inboxes, rules, tags, and more
A Admin home
Rules ©
</> Developers A
Shared rules Load balancing
B8 Company ~ . . .
& Allinboxes v {3r Rule action v % Smart rules
Workspaces
(@ shared rules
Teammates
Rules save you time by
Teammate groups Name Order 4 Enabled Last applied ® automating repetitive
Company rules processes.
Custom fields 6 Internal reminders on unreplied customer conversations - o For example, you can
Company tags SLA workflow for inbox Sales. SLA during business hours: 4h create a rule to assign
incoming messages to
Imports 9 Rule #1 o 9 9
= Assign to Diana Ford 2 © specific teammates, add
App store tags to certain types of
Preferences Finance #1 i
- F e 3 o converéatlons, or always
Billing ag with Finance reply with a message
Deli bilit Fi 42 template.
eliverabili inance
v 2 fn | 4 ©
Assign to Jane Smith Learn more (7
M Mobbin ~
Teammates
Roles and permissions
Time off and shifts
Inboxes
Channels
Tags
Views
Message templates
Sianatures
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpquide @ (&) B
Personal Q' Search teammates, inboxes, rules, tags, and more
EB Company ~ Conversationisin & Any inbox

Workspaces

Teammates . .

Message body contains specific keywords

Teammate groups

Company rules refund

Custom fields

Company tags

Imports

App store OR Conversation subject contains v W

Billing

Deliverability ©oRr

M Mobbin ~
© Condition
Teammates
Roles and permissions
Then
Time off and shifts
Inboxes
@ Add

Channels

Tags

Views © Action

Message templates

Signatures Stop processing other rules

Rules

s Sandbox works... v
Cancel Create

Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpquice @ (&) 6B
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~ Conversationisin &3 Any inbox
Workspaces
Teammates . .
Message body contains specific keywords
Teammate groups
Company rules refund
Custom fields
Company tags
Imports
App store orcome (sacn ]
Preferences et chAT
Billing
. e h Customer conversation
Deliverability ©oRr
# SLABreach
. SLA Warnin
M Mobbin ~ | A 9
© condit O Urgent
Teammates 9
Roles and permissions & Finance
) ) Then
Time off and shifts < vip
Inboxes .
@ Add Finance
Channels
Tags
Views © Action
Message templates
Signatures Stop processing other rules
Rules
s Sandbox works... v
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op [€)
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule f5 Convert to rule set Rule is enabled o
T t
eammate groups Name
Company rules i) Rule insights
Finance #1 O 9
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ®
Preferences
Billing
© Trigger
Deliverability
. If
M Mobbin ~
Teammates Conversation is in
Roles and permissions
Time off and shifts
Message body contains
Inboxes 9 4
Channels
Tags
Views
Message templates
Signatures ©oRr
Rules
© Condition
s Sandbox works... Vv
Cancel Create
Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|c 8 8 . u # sewpquide @ (&) B
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~ Conversationisin &3 Any inbox

Workspaces

Teammates . .

Message body contains specific keywords

Teammate groups

Company rules refund

Custom fields

Company tags

Imports

App store OR Conversation subject contains

Preferences

Billing

Deliverability ©oRr

M Mobbin ~
© Condition
Teammates
Roles and permissions
Then
Time off and shifts
Inboxes
@ Add

Channels

Tags

Views © Action

Message templates

Signatures Stop processing other rules

Rules

s Sandbox works... v
Cancel Create

Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|@ 8 B8 J © : # Setupguide (2 [{op (¢
Personal Q_ Search teammates, inboxes, rules, tags, and more
Br Company A
Workspaces
Teammates Createrule f Convert to rule set Rule is enabled o
Te t
eammate groups Name
Custom fields Overview
Company tags Affects conversations in
3 inboxes
Imports When
App store
Inbound message is received ©
Preferences
Billing o
OR Conversation is moved
Deliverability
© Trigger
M Mobbin ~
Teammates
If
Roles and permissions
Time off and shifts Conversation is in
Inboxes
Channels
Message body contains
Tags
Views
Message templates
Signatures
Rules
©oRr
s Sandbox works... v
Cancel Create
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|o 8 8 J : # Setupguide (@) |[{op [€)
Personal Q' Search teammates, inboxes, rules, tags, and more
Br Company ~ Conversationisin &3 Any inbox

Workspaces

Teammates . .

Message body contains specific keywords

Teammate groups

Company rules refund

Custom fields

Company tags

Imports

App store orcome (parcn ]

Preferences et chAT

Billing

. e h Customer conversation
Deliverability ©oRr
# SLABreach
. SLA Warnin
M Mobbin ~ | A 9
© condit O Urgent
Teammates 9
Roles and permissions & Finance
) ) Then
Time off and shifts < vip
Inboxes
@ Add

Channels

Tags

Views © Action

Message templates

Signatures Stop processing other rules

Rules

s Sandbox works... v
Cancel Create

Growth trial ends in 7 days ( € Compare plans Q3 Get 1:1 help
|Personal Q' Search teammates, inboxes, rules, tags, and more
Bp Company ~
Workspaces
Teammates Createrule B Convert to rule set Rule is enabled o
Teammate groups Name
Company rules E—— :D Rule insights
Custom fields Overview
Company tags Affects conversations in
Imports When 3 inboxes
App store Conditions
Billing
Deliverability "From" field contains
"To" field contains
M Mobbin ~ y "Cc" field contains
Teammates "Bcc" field contains
Roles and permissions "To" or "Cc" field contains
Time off and shifts Any recipient field contains
Inboxes Custom contact field contains
Channels Conversation has specific tags
Tags Conversation doesn’t have specific tags
Views Conversation subject contains
Message templates
Signatures ©OR
Rules
© Condition
s Sandbox works... v
Cancel Create
Growth trial ends in 7 days ( € Compare pl@ Q3 Get 1:1 help


Resetting password

screenPatterns:
Forgot Password
Forgot Password
Acknowledgement & Success
Error
Login
Forgot Password

pageType: Application Application Application Application Application Application Application Application

screenKeywords:
This will change the password for the
account jsmith8@content-mobbin.com.
Your password
8 characters minimum, at least 1 uppercase
letter and 1 number.
Already have an account? Signin
|We can help you reset your password
using the email address linked to your
account.
jsmith8@content-mobbin.com

Reset my password
Cancel
|Your password has been modified
successfully!
Back to login
|We can help you reset your password
using the email address linked to your
account.

Reset my password
Cancel
|This will change the password for the
account jsmith8@content-mobbin.com.
8 characters minimum, at least 1 uppercase
letter and 1 number.
Already have an account? Signin
|If the email jsmith8 @content-mobbin.com
exists, you will receive a password
recovery link within a few minutes.

Back to login
|jsmith8@content-mobbin.com
Don't have an account? Get started
Using SSO? Sign in with SSO
Forgot password?
Sign in with Google
Sign in with Office 365
Privacy Notice
|This will change the password for the
account jsmith8@content-mobbin.com.
8 characters minimum, at least 1 uppercase
letter and 1 number.
Change password
Already have an account? Signin


Sending and archiving an email

actions:
Chatting & Sending Messages
Archiving

screenElements:
Progress Indicator
Toast

screenKeywords:
< 8 B .U B Q_ Search Support = # Setupguide (@ (& 63
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam ©® W Q@ [ ArchiveinSupport a8
— Calendar
Me « = Filter v Tl Newest v ® Support v NG @ v @ Cindy Jung v
v 59 Inbox 6 . - 8
Spark Up S... > APR15, 1245 PM Loading forever Contacts
¥ Assigned to me o .
Verification code not recei... @ To: (EEETTEE— cc Bee (4
; o: ar udio
2 Shared with me 2 Shared draft Hi Spark Up Tea... E 2 [ []
B H Knowled..
£ Discussions Subject: Verification code not received
°
Support Team &=
© My Space 6 Onboarding Ch... Shorteuts
563.8KB
%¢ Starred
Drafts 1
© Hi Spark Up Team @), e
q Sent Manage
We apologize for any inconvenience caused by the issues with account creation. Our team is actively working to resolve this, and
Views a we will notify you as soon as it is resolved.
) We offer you a call to assist your issue:
Mobbin Tuesday, April 16
v M Shared inboxes 4
‘ e 10:00 AM - 10:30 AM GMT+8
Finance ¢ 10:30 AM - 11:00 AM GMT+8
® Sales 2
Thank you!
® Support 2
Jane Smith
Head of Finance
Mobbin
Jane Smith
Sans-Serif v 14 v A v 2 v B T U S = 9@ ® 9 T«
Aa U @ @ Send & Archive v
@ Add a comment or add others with @ ? @O &AL
Comment will be visible to teammates in Support
Growth trial ends in 7 days € Compareplans = & Get 1:1 help
|& 8 8 J. B Q Search Support = F Setupguide (@ & 6@
L’, Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Reopen in Support a
) Calendar
Me « = Filter v Tl Due date v ® Support v NG @ v @ Cindy Jung v
v 9 Inbox 6 . - B
Spark Up St... > APR15 6:00PM @ Loading forever Contacts
¥ Assigned to me A.. .
Verification code not recei... @
2 Shared with me Hi Spark Up Team , We apologi... ® Snoozed [ []
¢ Discussions Knowled
® Support Team @ Jane Smith . o i « &=
© My Space 6 To: Spark Up Studio Shortcuts
Subject: Verification code not received
7¢ Starred
© Drafts 1 Attachment Download All e
Sent
J Onboarding Ch... Manage
563.8KB
Views «
Hi Spark Up Team ,
Mobbin « P P e
v M Shared inboxes 4 We apologize for any inconvenience caused by the issues with account creation. Our team is actively working to resolve this, and
Finance we will notify you as soon as it is resolved.
® Sales 2 We offer you a call to assist your issue:
® Support 2 Tuesday, April 16
¢ 10:00 AM - 10:30 AM GMT+8
¢ 10:30 AM - 11:00 AM GMT+8
Thank you!
Jane Smith
Head of Finance
Mobbin
Jane Smith
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Support
Growth trial ends in 7 days <@ Compare plans &3 Get 1:1 help
|< 8 B .U B Q Search Support = & setupguide (@ & 6B
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam 8
— Calendar
Me -
v 59 Inbox 6 8
Contacts
. Assigned to me
9 Shared with me ([}
¢ Discussions Knowled.
°
Support Team &=
© My Space 6 Shortcuts
%¢ Starred
3 Drafts e
q Sent Manage
Views =«
Mobbin «
v M Shared inboxes 4
Finance
o Sales ) No conversations
® Support 2
Growth trial ends in 7 days (@ Compare plans Q3 Get 1:1 help


Moving an email

actions:
Moving
Selecting & Choosing

screenKeywords:
& 8 8 i B : Q Search Sales = # Setupguide @ & (B
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ '@' @ 3 Archive in Sales a
e Calendar
Me = = Filter v Tl Newest v ® Sales v RS Assign
v 9 Inbox 4 . B
Spark Up Studio 1M Loadlng forever Contacts
. Assigned to me .
Loading forever
9 Shared with me Hi Mobbin team, We are experi... @ Spark Up Studio <sparkup.std@gmail.com> - PN "
DAY .
(= Discussions To: help.mobbin@gmail.com : Knowled
e Support Team Nia Fitriana . Subject: Loading forever -
© My Space a Subscription not reflected
i i Shortcut:
Hi Mobbin, | have subscribed t... Hi Mobbin team, erients
7¢ Starred
O Draft We are experiencing an issue where our Mobbin account cannot be accessed and remains stuck loading indefinitely.
rafts 1D e
<7 Sent Subscription Could you please assist us with resolving this issue? Manage
Hi there, | want to subscribe to...
. Thanks!
Views
Mobbin < Reply
v M Shared inboxes 5
Finance & Reopened, snoozed + 18 more
® Sales 3
® Support 2
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Sales
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help
|& 8 8 J. B Q Search Support = F Setupguide (@ & 6@
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Archive in Support a
e Calendar
Me = = Filter v 70 Newest v @ Support v O 9.+ Assign
v (5 Inbox 4 B8
) Spark Up Studio ™ Move to Contacts
. Assigned to me .
9 Shared with me Hi Mobbin team, We are experi... l@gmail.com> - PN "
DAY .
g % N Knowled.
£ Discussions e Support p
® Support Team Jane Smith 9M ]
. Finance &
Solve refund issue
© My Space 4 ; . Shortcuts
Hi dear, The refund will be pro... ® My Spac
7¢ Starred
® Sales yur Mobbin account cannot be accessed and remains stuck loading indefinitely.
[ Drafts 1D e
® Support Team 3 L
</ Sent Could not create account /ing this issue? Manage
Hi there, | am unable to create ...
. Thanks!
Views
Mobbin < Reply
v M Shared inboxes 5
Finance & Reopened, snoozed + 17 more
® Sales 2
® Support 3
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Support
Growth trial ends in 7 days <@ Compare plans &3 Get 1:1 help
|& 8 8 4. O : Q Search Support = # setupguide (@ & 6B
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Archive in Support a
e Calendar
Me = = Filter v 70 Newest v @ Support v O 9.+ Assign
v (5 Inbox 4 B8
) Spark Up Studio ™ Move to Contacts
. Assigned to me .
9 Shared with me Hi Mobbin team, We are experi... l@gmail.com> - PN "
DAY .
g % N Knowled.
£ Discussions e Sales
® Support Team Jane Smith 9M P
© My Space a Solve refund issue
i i Shortcut:
Hi dear, The refund will be pro... Hi Mobbin team, erients
7¢ Starred
O Draft We are experiencing an issue where our Mobbin account cannot be accessed and remains stuck loading indefinitely.
rafts 1D e
<7 Sent Could not create account Could you please assist us with resolving this issue? Manage
Hi there, | am unable to create ...
. Thanks!
Views
Mobbin < Reply
v M Shared inboxes 5
Finance & Reopened, snoozed + 17 more
® Sales 2
® Support 3
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Support
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help
|& 8 8 4. O : Q Search Support = # setupguide (@ & 6B
(4 Compose v Unassigned Assigned Archived Snoozed Trash Spam @ ’@' @ & Archive in Support a
e Calendar
Me = = Filter v 70 Newest v ® Support v O 9.+ Assign
v 9 Inbox 4 . B
Spark Up Studio 3M Loadlng forever Contacts
. Assigned to me .
Loading forever
9 Shared with me Hi Mobbin team, We are experi... @ Spark Up Studio <sparkup.std@gmail.com> - PN "
DAY .
(= Discussions To: help.mobbin@gmail.com : Knowled
. Subject: Loading forever
® Support Team Jane Smith aM ) 9 P
© My Space a Solve refund issue
i i Shortcut:
Hi dear, The refund will be pro... Hi Mobbin team, erients
7¢ Starred
O Draft We are experiencing an issue where our Mobbin account cannot be accessed and remains stuck loading indefinitely.
rafts 1D e
<7 Sent Could not create account Could you please assist us with resolving this issue? Manage
Hi there, | am unable to create ...
. Thanks!
Views
Mobbin < Reply
v M Shared inboxes 5
Finance & Reopened, snoozed + 5 more
® Sales 2
® Support 3
@ Add a comment or add others with @ ? @O &
Comment will be visible to teammates in Support
Growth trial ends in 7 days (@ Compare plans &3 Get 1:1 help


Editing sequence

screenKeywords:
© 8 B8 4, O # Setupguide (@ & €
Sequences
@ Personal VIP Support From: help.mobbin@gmail.com Delete sequence
M Mobbin
© Recipients o
Recipient Last stage sent Date sent Opened
(2) Stage A
ux@gmail.com - -
Edit recipients
Growth trial ends in 6 days | € Compare plans> Q3 Get 1:1 help
|o 8 8 J : # Setupguide (@ & [€)
Sequences
@ personal Sequences
M Mobbin
Name Last sent Status
VIP Support Apr 15, 2024 All sent
Growth trial ends in 6 days ( € Compare plans &3 Get 1:1 help
|@ 8 B8 J © # Setupguide (@) & (¢
Sequences
0 Personal VIP Support From: help.mobbin@gmail.com Delete sequence
M Mobbin © Defi ibients list
efine recipients fis Import recipients list
(2) stage A The recipient list is limited to 200.
Upload .csv file Why is there a limit? (7
1 recipient
= Email
.ux@gmail.com
Cancel Send to new recipients
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|o 8 8 Jai B # Setupguide () & @
Sequences
€ Personal VIP support @ This sequence will start shortly X From: help.mobbin@gmail.com Delete sequence
M Mobbin .
© Recipients o
Recipient Last stage sent Date sent Opened
(2) Stage A
ux@gmail.com - -
ia@gmail.com - -
us@gmail.com - -
Edit recipients
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|@ 8 B8 J © # Setupguide (@) & €
Sequences
0 Personal VIP Support From: help.mobbin@gmail.com Delete sequence
M Mobbin © Defi ibients list
efine recipients fis Import recipients list
(2) stage A The recipient list is limited to 200.
Upload .csv file Why is there a limit? (7
2 recipients
= Email
ux@gmail.com
ia@gmail.com
Cancel Send to new recipients
Growth trial ends in 7 days € Compare plans &S Get 1:1 help
|@ 8 B8 J © # Setupguide (@ & €3
Sequences
V] VIP 8upport From: help.mobbin@gmail.com Delete sequence
M Mobbin . L. .
© Define recipients list Import reCipientS list
(2) stage A The recipient list is limited to 200.
Upload .csv file Why is there a limit? (7
3 recipients
LJ = Email
O ux@gmail.com
Start sequence
This sequence will be sent to 2 new recipients
Cancel @
Cancel Send to new recipients
Growth trial ends in 7 days ( € Compare plans &3 Get 1:1 help