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WRITTEN BY

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Last updated: July 26, 2022
First, a bit about us. We are a recruiting platform through which researchers conducting user research can connect
with willing participants. As a member of our community, you'll get access to study opportunities and the ability to
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people, innovative products, and difference.”
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Partners

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ALL ABOUT UI SPOTLIGHT
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events or webinars. Or, get in fouch about an industry post. We love co-creating content in all forms—reports, who interview people. Get in touch if you'd like to geek
event you're planning to request a speaker from Ul. guides, ebooks, blog posts, and more. out on air about all things UX research and building
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us about referral, co-selling, and reselling opportunities. that will help grow and strengthen both our you have in mind.
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benefiting from access to our top-rated participants and panel software. 3 If accepted, you'll be connected with our product squad to help
with the process of building, submitting and QAing the
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warehousing. Talk to us about how an integration with your product will create a better
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About us

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Ultes are alright
Humble but confident. Independent but collaborative. There's no one set Ul-type. And that's what makes our team so
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Kevin Mershon
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Waynesville, NC
Fan of: Battlestar Galactica
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Ultes are alright
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Leadership Team
The User Interviews leadership team sets the strategic direction for the company, influenced heavily by customer insight and
internal feedback and dialog.
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our customers and you tell us how game changing speed to insight is. We know it because our
company wouldn't exist without talking to customers.
Need to get in fouch? Email support@userinterviews.com.
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Office stipend 401k contribution Equity options
In addition to a laptop (and some pretty sweet We'll top off your 401k with $200 per month— 1year cliff. 4 year vest. Get in on the ground-ish
swag) we'll send your way when you start, you regardless of your contribution—to help fuel that floor of our sustainably growing startup, and own
have $250 for office accessories to help you work sweet, sweet compounding growth. a stake in our success.
in productive comfort.
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membership with One Medical and Talkspace! unlimited wellness days. We have competitive If you’re on the fence, check out some of our
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Zendesk is the leading customer experience software provider, powering customer relationships and
INDUSTRY
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obsessed product organization, Zendesk’s Research Operations team introduced Research Hub to help
democratize access to customers and enable self-serve research recruiting. LOCATION
San Francisco
|user interviews Product v Pricing Company v Resources v Participants v Sign Up Sign In
Zendesk is the leading customer experience software provider, powering customer relationships and
INDUSTRY
support for over 110,000 brands. To meet growing demand for research among a large and customer- Saa$S
obsessed product organization, Zendesk’s Research Operations team introduced Research Hub to help
democratize access to customers and enable self-serve research recruiting. LOCATION
San Francisco
COMPANY SIZE
The problem 5,450
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responsible for manually scheduling sessions for a large and globally-distributed research team. UX RESEARCH TEAM
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email, another for scheduling, a third for participant tracking, a fourth for document signing, and a PRODUET TEAN
fifth for incentives—plus, the team needed to maintain internal documentation for all of them. e
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interactions with customers. As the volume of recruiting requests grew, manually fielding them all on
my own started to become unrealistic.
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being made last minute, participant criteria would change halfway through recruiting, or a team
wanted fo connect with a very small group of users that just didn’t respond. In reality, most of what |
was doing in the recruiting process was fielding communications between two parties, and it didn’t
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The UX Research Field Guide is a comprehensive how-to guide to user research. -~ '
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About

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managing their projects, and needed what we needed.
And about a year or so after we first released it, it was generating more
revenue for us than our web design business. So we stopped doing web
design and have been focused on building Basecamp ever since.
Based on feedback, and our own ideas, we’ve made thousands of
improvements over the years, with so much more to come. Basecamp
defined a category, and continues to constantly push that category
forward in innovative ways.
It's been an incredible ride so far, and we have so many people to thank.
But most of all, we feel a deep sense of responsibility to continue to
make the best product we can for companies who desperately seek a
better way to work. We’re here for them, 23 years and running.
Thanks for reading, and for giving Basecamp a try. You can always
contact me directly if you have any questions at jason@basecamp.com.
| look forward to hearing from you.

§-) Jason Fried

<7 Co-founder & CEO
|@ Basecamp What's New? Features Signin
Where we came from.
Born out of desperate necessity to stop embarrassing ourselves in front of our
clients, the story of how Basecamp was born is likely your story, too.
Hey there—
I'm Jason Fried, one of the co-founders here. I've been running 37signals
— the business that makes Basecamp — for 23 years.
People often ask me why we built Basecamp. They’ve never seen
anything like it before, so they’re curious where the idea came from.
| wish | could credit a spark of genius, or some deep insight. But | can’t.
Truth is, we built Basecamp out of desperate necessity. We needed it
bad. Without it, we were embarrassing ourselves.
|e Y e 4 M
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contact us and we’ll get back to you within an hour.
Apps + Desktop Newsletter Articles Before & After
Integrations Handbook Community Yes, Yes, and Yes
If you love Basecamp, you'll love {HEY — our take on email Updates Podcast Remote Resources Dazzle your clients
Status Books Customer Rights Long Thoughts
Jobs Privacy Policy
Policies & Terms
California Privacy Notice
@ Try it for free
°
@ Basecamp is designed, built, and backed by 37signals. Enjoy the rest of your Tuesday! 37signals “0