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Cancellation policy

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|Photos = Amenities Reviews Location $99 night
% 5.0 - 3reviews
Hosted by Xueting
X Joined in March 2017
@ Identity verified Languages: A3 ({&1%K), English
Hi, ’'m Xueting, you can call me Nina. | can speak Chinese
(Mandarin) & English! It’s my great pleasure to help others with Contact Host
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Co-hosts @ money or communicate outside of the Airbnb
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© Check-in: After 3:00 PM 4+ Airbnb's COVID-19 safety practices Free cancellation before Sep 26.
© Checkout: 11:00 AM apply Review the Host’s full cancellation policy which
B Self check-in with smart lock @ Pool/hot tub without a gate or lock applies even if you cancel for illness or disruptions
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& Community Center Search the community G @ v Sign In
One of the places | manage has an amazing view! It has superhost status and hundreds of reviews.
The amazing views are in the TITLE, it is in the DESCRIPTION, it is in all the reviews from the past
100 guests mentioning the exact same words "AMAZING VIEWS" and most importantly the photos
(including the first photo) is a photo of the AMAZING VIEW and the photo was and Airbnb photo
uploaded by Airbnb from the Airbnb-assigned photoshoot! It is clearly an AMAZING VIEW
property but when you select the amazing view category for the 50 cabins in our lake community,
only 4 cabins show up and 3 of them have no view at all. Clearly the Alis missing the I. A simple
temporary solution would be to have a request form for hosts to fill out to request being added to
a specific category. Then an actual human can verify that the Al is off and fix the problem.
Another place | manage is a plain square cabin with no vaulted ceiling. Yet when you select the "A-
Frame" category it shows up even though it is NOT an A-Frame style cabin. | really hope this
doesn't lead to buyer's remorse and negative reviews from guests who thought they were renting
an A-Frame since that is what Airbnb categorized it as... @ Meanwhile, our two cabins that ARE A-
Frame style are not listed at all under that category.
I hope Airbnb improves this feature soon.
@ 4 Reply
< ° 2 3 4 >
Join the conversation
Yz
|& Community Center Search the community G @ v Sign In
< ° 2 3 4 >
] ' A Emiellin Leeuwarden, The Netherlands @
3 g @ Level 10
7178 11-05-2022 01:12 PM
@Molly396
it is difficult to advise you, as you do not mention which listing you are referring to.
(you have 5 active listings).
| assume listing with nr 53200376 (the carriage house) is the tiny house ?
Itis not classified as "tiny house"
@0 Reply
, Molly396 @
@ Level 7
® 11-05-2022 01:24 PM
@Emiell Thanks so much for your help!!l Yes that’s one of the listings | was talking about. | just
removed “tiny house” because | wasn’t sure it actually classified. | think we are actually 600-700 sq
ft and I’'m hearing that tiny house is more like 500.
I’m confused why our other listing titled “luxe 1br” wouldn’t have classified as a chefs kitchen.
Could you take alook and tell me what you think? Personally | also think it would qualify under
design but | guess that’s more objective. The other local listings in design category are not as high
design as ours is, and they aren’t even very local (1 or more hours away!) Of course you can’t just fit
into every category but with this new feature I'd love to optimize the ones I'm really fulfilling but
cannot figure out how
@0 Reply
’@ Emiellin Leeuwarden, The Netherlands @
87 ',ni| Level 10
|& Community Center Search the community e @ v Sign In
Martin91 in Green Valley Lake, CA @
:une«h!s@ Level 5
© 11-05-2022 04:49 PM

One of the listings | manage has an amazing chef's kitchen and it is also not shown when someone uses the
"chef's kitchen" category. The listing has the description of the kitchen, all the kitchen amenities are selected,
and the photos of the kitchen are AMAZING, and... they are the photos UPLOADED BY AIRBNB, from the
Airbnb-assigned photographer! LOL Yet, we aren't even listed in that category. | really wish Airbnb made a fail
safe back up like a form for hosts to request to change or request to be included to certain categories.
Leaving it all up to the Al is proving to be faulty. @

a2 Reply
d g=mm Sybe in London, United Kingdom @
Z Online Community Manager
b 12-05-2022 06:07 AM
Hey everyone @Martin91 @Molly396 @Enri1804 @Suzanne302 @Emiell,
To clarify, all currently active listings are analyzed using machine learning to find out if the listing fits in one (or
more) of the categories. This algorithm looks at things like the listing's title, description, pictures and photo
captions, amenities, reviews, and structured data from Hosts.
You can't choose or edit the categories yourself, though making sure all your listing details are up-to-date and
having pictures of high quality that show the key features you want to highlight does increase your chances of
being included in a certain category.
If there's any remaining confusion or anything | forgot to address, please let me know! @
Can’t find what you’re searching for?
Click start a conversation to ask the Airbonb Community!

a2 Reply
|& Community Center Search the community e @ v Sign In
Community Center All Discussion Rooms Hosting
Classifying my listing within a “category”

New to Hosting?
., Molly396 1157 Views @
@ Level7 A From preparing your space to earning a
© T1-05:2022 1136 AM great first review, connect with new and
experienced hosts to make Hosting a
Can someone please help me optimize for the new category search feature? We have a very high end unit success.
with a chefs kitchen. It’s displayed in photographs, mentioned in descriptions and captions, and we get stellar
feedback from our guests. When | go to view the new category “chef’s kitchen”, it does not come up. In fact,
no listings in our city (Pittsburgh) come up. | would understand maybe if there were better more equipped
“chefs kitchens” in my area.. but there are zero being advertised, and we have one! Can anyone help me get
our place classified? We have another unit that is a tiny house. It’s not coming up under category “tiny house”. Related tags
| would love some guidance! hosting host reviews
Tags: 2022 Airbnb Updates categories category hosting search optimization guests cancellation
summer refresh superhost refund Airbnb
review co-host
¢ 3 Join the conversation
48 Replies
< ° 2 3 4 >
|& Community Center Search the community e @ v Sign In
Is this something new to Airbnb?
Anyone else receive a message like this recently? Any reason why | should not accept their offer?l borrowed Related tags
this from a FB group is it real or what? . .
hosting host reviews
Created Monday
H H t llati
with Matterport, a leader in 3D scan Quests ) ( sanceltion
technology, to offer a free evaluation of superhost | refund | Airbnb
’ op oge
your home’s accessibility features. review | corhost
Program benefits:
- Chance to be featured on Airbnb. Recent Conversations
fae oekes s Re: Flexible pricing during low and high
peak season
a@ Sudsrung0 in Rawai, Thailand 0 @ 0 Ifh . . . .
S Re: Flexible pricing during low and high
peak season
Classifying my listing within a “category” Re: Flexible pricing duringlow and high
k
Can someone please help me optimize for the new category search feature? We have a very high end unit peakseason
with a chefs kitchen. It’s displayed in photographs, mentioned in descriptions and captions, and we get stellar
feedback from our guests. When | go to vi... read more
Created 11-05-2022 | Latest reply Monday by Kathleen260 Top contributors
‘@ Molly396 48 3 Laurelle3
© @ Huskisson, Australia
NPS 468 ¢ 1058 1
|& Community Center Search the community G @ v Sign In

Martin91 in Green Valley Lake, CA @

&unerh!s@ Level 5
® 12-05-2022 08:45 AM
@Sybe Unfortunately, the "machine learning" isn't learnin' good. LOL It definitely needs some
tweaking. It is leading guests astray which will result in a negative guest experience.
Your advice is "making sure all your listing details are up-to-date and having pictures of high quality
that show the key features you want to highlight does increase your chances of being included in a
certain category" which sounds great. However, that's exactly what I've done and still not
categorized properly.
One of the places | manage has an amazing view! It has superhost status and hundreds of reviews.
The amazing views are in the TITLE, it is in the DESCRIPTION, it is in all the reviews from the past
100 guests mentioning the exact same words "AMAZING VIEWS" and most importantly the photos
(including the first photo) is a photo of the AMAZING VIEW and the photo was and Airbnb photo
uploaded by Airbnb from the Airbnb-assigned photoshoot! It is clearly an AMAZING VIEW
property but when you select the amazing view category for the 50 cabins in our lake community,
only 4 cabins show up and 3 of them have no view at all. Clearly the Alis missing the I. A simple
temporary solution would be to have a request form for hosts to fill out to request being added to
a specific category. Then an actual human can verify that the Al is off and fix the problem.
Another place | manage is a plain square cabin with no vaulted ceiling. Yet when you select the "A-
Frame" category it shows up even though it is NOT an A-Frame style cabin. | really hope this
doesn't lead to buyer's remorse and negative reviews from guests who thought they were renting
an A-Frame since that is what Airbnb categorized it as... @ Meanwhile, our two cabins that ARE A-
Frame style are not listed at all under that category.
I hope Airbnb improves this feature soon.
@ 4 Reply
< ° 2 3 4 >
Join the conver<ation


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airbnb Get involved Who we are Donate
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home in times of crisis.
Who you’ll help
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Your space can provide comfort to a family evacuating because of a
. wildfire, a refugee making a life-saving journey, or a relief worker
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offering people in crisis a place to stay, including refugees.
Explore stories from stays
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Donate tO sta S 100% of your donation supports people in crisis.
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Millions of people around the world are displaced from their refugee family find a place to stay when they first arrive, or a relief-
homes due to conflict and disaster. Donations help cover the worker get some rest after a long day.
cost of temporary accommodations.
“l have been fortunate to be able to host as a way to have some “Hospitality is my passion and if | can help a stranger feel at
added income; I’'m grateful and so | hope | can help someone home, I’'m happy to help.”
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create your listing and share it with guests. To get eligible to book a stay through our program, and the stay. You’re also protected by the Host
started, you’ll just need a comfortable space and a meet Airbnb’s standard verification checklist. You’ll Guarantee, which provides $1,000,000 USD in
few nights of availability. be able to ask questions and chat with any potential property damage protection.
guest throughout the booking process.
Have questions about hosting?
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|H ost a sta Who y0U’" help
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offering people in crisis a place to stay, including refugees.
Explore stories from stays
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< : ‘ \ incredible stories and how passionate we >
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Your space can provide comfort to a family evacuating because of a
. wildfire, a refugee making a life-saving journey, or a relief worker
In an emergency, you can show up for your community by deploying in the wake of a hurricane.
offering people in crisis a place to stay, including refugees.
Explore stories from stays
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Donate tO sta s 100% of your donation supports people in crisis.
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We waive all service fees, so every dollar you donate helps people find a
. i . place to stay when they need it most. Your contribution can help a
Millions of people around the world are displaced from their refugee family find a place to stay when they first arrive, or a relief-
homes due to conflict and disaster. Donations help cover the worker get some rest after a long day.
cost of temporary accommodations.
“l came to this country as a refugee and | will try my best to “l have been involved in community development, service and
give back for what | have been given.” outreach for thirty-five years. | believe in helping others in
< tangible, sustainable and constructive ways.” >
Aime, a donor in Davie, Florida, USA
Michael, a donor in Philadelphia, Pennsylvania, USA
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Airbnb is donating too All processing fees are waived Donations are tax deductible
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Have questions about donating?
|> \ Help people fleeing Ukraine

Because of the humanitarian crisis in Ukraine, people urgently need temporary
emergency stays. Join Airbnb.org to help.

. ‘ Learn more

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make that possible, and they contributed 400,000
shares to help fund this work.
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Our stor Host a sta Hosting support .
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If you choose a payment plan, you’ll pay a portion of the total upon confirmation, and
the remaining balance will be automatically charged on the date(s) listed at checkout.
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1. Tap Trips & and select the trip that you want to change

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3. Under Payment info, tap Get receipts

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€ yOU pay o yOU ese at o Get help with your reservations,
You just made a reservation—congrats! So, what happens next? Your payment account, and more.
method will be charged as soon as your reservation is confirmed (excluding security,
Log in or sign up
deposits). This applies for Instant Book, too.
No matter how far in advance you book, the Host doesn’t receive payment until 24
hours after your scheduled check-in. This gives both of you time to make sure
everything is as expected.
In this article
M Payment plan
M Long-term reservations
M Scheduled payments
Payment plan
If you choose a payment plan, you'll pay a portion of the total upon confirmation, and
the remaining balance will be automatically charged on the date(s) listed at checkout.
Long-term reservations
For reservations of 28 nights or more, you’ll be charged an initial down payment for the
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Payment plan
If you choose a payment plan, you’ll pay a portion of the total upon confirmation, and
the remaining balance will be automatically charged on the date(s) listed at checkout.
Long-term reservations
For reservations of 28 nights or more, you’ll be charged an initial down payment for the
first month upon confirmation. After that, you'll be charged monthly. You can review
the dates of your monthly payments during checkout. Get more detail on paying for
long-term reservations.
Scheduled payments
To check when you’ll be charged for upcoming payments, after your receipt is issued:
Desktop iOS app Android app Mobile browser

1. Go to Trips and select the trip you want to check

2.Under What you’ve booked, click your reservation

3. Under Payment info, click Get receipts

4. Under Your payment details, go to Scheduled payments
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For help with a reservation, hosting, or your account, contact Airbnb Support.
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our local emergency services policy.
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Show all reviews

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* 4.96 (600 reviews)
(' Q searchreviews )
Would highly recommend!
L@ Megann
' September 2022

Had a fantastic time sailing! Really enjoyed the scenery, seeing the seals, Navy base, etc. captain Aaron was a
gracious host and very friendly. Would definitely recommend, even if you go solo! Very serene and peaceful.

Yarazel

August 2022
This was such a great way to spend a couple hours! Nick made us all feel welcome and comfortable so we could
just kick back and enjoy the views. | had a couple friends visiting, and this was the highlight of their trip.

. Lindsay

August 2022
Had a great time sailing and even got to see some seals! Would recommend and it was easy to find with their
directions on the website. Took and Uber to and from which was easy as cell service was good on the marina.

Magda
X August 2022
This is a great experience and boat ride! Rick is a great captain and you will love meeting him. We were provided
snacks and drinks. We were able to see the sea lion lounging. We learned some interesting things about sailing and
being on the water. | will definitely go back!
|X
* 4.96 (600 reviews)
(' Q searchreviews )

Rosario

September 2022
Went on the water with Captain Nick and had a fantastic time celebrating my father’s birthday. Captain Nick was
fantastic and fun! We highly recommend this experience.

Merline

September 2022
It was everything we thought it would be! We were NOT disappointed and DJ did a great job! | felt very safe in his
care. His vast knowledge made our sailing experience a great one!

Kristy

September 2022
What a great, laid back couple of hours on the water! No agenda, just a casual sail which was exactly what we were
looking forward. Thanks for a fun, relaxing experience!

Rosemary

September 2022
What a beautiful day for a cruise! My husband and | were the only two on board with Captain Nick. It was awesome.
He explained all the safety details to us, informed us of the restroom location. He poured us each a very chilled
glass of white wine, gave us chocolates to enjoy and we were on our way. Oh yes, he also shared his blue tooth
speaker with us and we got to listen to our music. It truly felt like a personalized experience! We enjoyed our time,
the 2 hours went by so quickly. We asked for dinner suggestions as well, we enjoyed Bali Hai for dinner, the

estaurant has some interestina historv, behind jt. thank vo aptain Nick!
|Overview TheHost Reviews  Availability From $99 / person Show dates
* 4.96 (600 reviews)
Rosario Merline
September 2022 September 2022
Went on the water with Captain Nick and had a fantastic time It was everything we thought it would be! We were NOT
celebrating my father’s birthday. Captain Nick was fantastic disappointed and DJ did a great job! | felt very safe in his care.
and fun! We highly recommend this experience. His vast knowledge made our sailing experience a great one!
Kristy Rosemary
September 2022 September 2022
What a great, laid back couple of hours on the water! No What a beautiful day for a cruise! My husband and | were the
agenda, just a casual sail which was exactly what we were only two on board with Captain Nick. It was awesome. He
looking forward. Thanks for a fun, relaxing experience! explained all the safety details to us, informed us of the...
Show more >
= Sarah % Megann
&) September 2022 % September 2022
Captain Nick was amazing! Very knowledgeable about the Had a fantastic time sailing! Really enjoyed the scenery, seeing
area and sailing! We got to see so much of San Diego! Would the seals, Navy base, etc. captain Aaron was a gracious host
highly recommend! and very friendly. Would definitely recommend, even if you g...
Show more >
Show all 600 reviews


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Discussion Rooms
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AirCover

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The most comprehensive protection in travel.
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I’m a Host. Am | protected? v
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|Booking Protection Guarantee Check-In Guarantee

In the unlikely event a Host needs to cancel your If you can’t check into your home and the Host

booking within 30 days of check-in, we’ll find you a cannot resolve the issue, we'll find you a similar or

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Get-What-You-Booked Guarantee 24-hour Safety Line

If at any time during your stay you find your listing If you ever feel unsafe, you’ll get priority access to

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Find complete details on how AirCover protects your booking and any exclusions that apply.
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|Booking Protection Guarantee Check-In Guarantee

In the unlikely event a Host needs to cancel a If a guest can’t check into their home and the Host

booking within 30 days of check-in, we’ll find guests cannot resolve the issue, we’ll find them a similar or

a similar or better home, or we’ll refund them. better home for the length of their original stay, or
we’ll refund them.

Get-What-You-Booked Guarantee 24-hour Safety Line

If at any time during a guest’s stay they find their If a guest ever feels unsafe, they’ll get priority access

listing isn't as advertised—for example, the to specially-trained safety agents, day or night.

refrigerator stops working and the Host can’t easily

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Find complete details on how AirCover protects every guest’s booking and any exclusions that apply. If you're a

Host, learn more about what AirCover means for you.
|AirCover is the most comprehensive free protection in travel, giving our
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different homes in the area. guests can enjoy similar homes or activities in two places.
For example, a guest browsing the National Parks Category
might find a Split Stay suggesting a home near Zion and
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Host, learn more about what AirCover means for you.

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San Diego, United States > Sports > Water sports > Boating > Sailing
Sailing Yacht Experience on San Diego Bay Small Group
¥ 4.96 (600) - San Diego, California, United States N Share Q Save
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Menlo Park area - September 1/2 >
Searches for stays in your area have increased 33% of travelers to your area come from less Most wanted amenities: child-friendly,
68% compared to this time last year. than 300 miles away. wireless internet, and free parking.
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1226 University Dr, Menlo Park, CA 94025, USA
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2-bedroom design townhome with patio o Listed 4 InstantBookon
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Listing basics
A " Can you help us confirm your location? Capture your space in its best light
menities
Help check-ins go smoother with an exact listing Let us connect you with a professional
Location location. It helps keep Airbnb safer for everyone. photographer in your area who will help you
transform your listing to stand out to guests.
Property and rooms
Guest safety
Pricing and availability
Policies and rules
Photos Edit >
Info for guests . ; i
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Co-hosts P @ -2 EY E. | ' _l o 7 e
= AR ] et - L REE I W PRt g B ’ b || LA
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