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12:00 V4l
Help Center

Can | book an activity on behalf of v
someone else?
How do | use my Klook credits? v
How can I cancel/refund my v
booking?
Do Klook credits expire? v
Browse by category

E Your bookings

= Payment & receipts

“ Booking changes & refunds G

w Promo codes & credits
|12:00 V4l
Help Center
Explore popular topics
When will | receive my booking v
confirmation?
Can | book an activity on behalf of v
someone else?
How do | use my Klook credits? v
How can I cancel/refund my v
booking?
Do Klook credits expire? v
Browse by category
E Your bookings
= Payment & receipts
|& REVIEWS
12:00 V4l
& Notifications
My YSIM
(® Help Center
> Rate our app
(© settings
Is Klook easy to use and
understand? o 0
Let us know!
See discounts first Q
Enable notifications for limited-time
discounts and personalized recs
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referral! *
See details
0 ® in) o
Home Destinations Deals Trips Account
|12:00 V4l
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you?
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|12:00 V41
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‘. Booking changes & refunds
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G How to use Klook
‘ During your activity
A Trains
H Hotels
D
3 Value Packs
* Flights
|12:00 V4l
Help Center
Explore popular topics
When will | receive my booking &
confirmation?

This depends on the policy of your

activity.

e For activities with instant
confirmation: You will receive your
booking confirmation email within 5
minutes of making your booking.

* For activities without instant
confirmation: You will receive your
booking confirmation within 24-48
hours of making your booking.

Check the package details >
Confirmation section of your
booking/activity page for the
booking confirmation time for your
activity.

If you have not received your bookin

confirmation after the booking Q

confirmation window has elapsed,

please refer to the following article.


Filtering and sorting reviews

appName: Klook

appCategory: Travel & Transportation

appTagline: Book tickets, tours & cars

companyHqRegion: Southeast Asia

companyStage: Growth Stage

platform: android

hotspotType: Tap

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Today
Highly recommended
Review for: Flower Dome & Cloud Forest + Avatar: The
Experience - None Book now
Great tour, I'm coming for the second time and it's
a complete delight! an incredible amount of
greenery, the Avatar theme is also incredibly
interesting, how many flowers, how many
previously unknown plants, you can walk
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Review for: Flower Dome & Cloud Forest ft. Avatar: The
Experience Book now
A family vacation that makes us enjoyed every
moment of it. The kids enjoyed this once in a
lifetime event of experiencing the wonders and
beauty of flower dome and cloud forest. We will
absolutely repeat this travel to Singapore using
Klook for this activity.
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Highly recommended
Review for: Flower Dome & Cloud Forest + Avatar: The
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Great tour, I'm coming for the second time and it's
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greenery, the Avatar theme is also incredibly
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appCategory: Lifestyle

appTagline: Lifestyle community app

companyHqRegion: China

companyStage: Public & Mature

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appName: Plain

appCategory: Business

appTagline: Customer support for modern tools

companyHqRegion: Europe

companyStage: Bootstrapped & Indie

platform: web

pageType: Application

hotspotType: Drag

screenPatterns: Error Reorder

pageType: Application Application Application

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appName: Bento

appCategory: Social Networking

appTagline: A link in bio, but rich and beautiful

companyStage: Early Stage

pageType: Application Application Application Application Application Application

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Command palette
We've shipped our first iteration the command palette, which enables you
to use Plain without ever lifting your fingers from the keyboard.
#changelog
State machine
A deep dive into our customer state machine, transitions between states
and the language around them.

#changelog

Issues

Building the foundations of Issues, API error handling, message grouping
and improved settings.

#changelog

plain.com
|Plain.
Issue Filtering and Icons
Filter customers queues by issue type, swap issue icons, visual timeline
improvements and much more.
#changelog
Redefining Pricing for Support
Lessons learned on pricing and why we’re probably still wrong.
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|Linear Integration
Plain now has an integration for the better way to build products.
#changelog
Webhooks
We're announcing one of our most requested features, webhooks — and
bringing more programmatic control to our customers.
#changelog
Welcome Youmna and Jordan
This week, we're welcoming two new joiners to the team.
#blog
Early access: Linear integration and
webhooks
For our first 2023 changelog, we're looking for people who'd like to test
our Linear integration and upcoming webhooks feature.
#changelog
|Plain_ . Docs Pricing Jobs Journal
Provide support that’s as polished as your product with Plain, the customer
support tool for the coMpanies defining the next decade.
b 20
+ Set up in less than 5 mins = Built for seamless integration @ Transparently priced
Back to queue Q ° Jamie Taylor Customer details
jamie@getresolve.io
Helping 3 Snoozed 0 M Bug Reporting  2h ago
87f949ed02d9
Jamie Taylor There has been an error uploading profile image O Support
T'm trying to upload a profile image img_01GFNH9MEQWAS5P7JABW96D. Code: ERR_TIMEOUT Assighed foryed


Creating a customer card

screenPatterns:
Error
Settings & Preferences
Multi-Column Layout
Add & Create

pageType: Application Application Application Application Application Application Application

screenKeywords:
n JDoe Q Preview for customer ID
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Members
Snippets Name, email & ID o
Name Abigail Smith 10
Usage
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Machine users
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< Customer Panel
General
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Snippets
Usage
Title
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Issue types
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order-details
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Default time to live (seconds)
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Chat 30
Account URL
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Personal notifications
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Customer cards playground ]
Timeline entries playground ]
Developer
Apps
Webhooks
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Snippets
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Name Abigail Smith 10
Usage
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Creating a webhook target

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Name
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Customizing mobile view

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pageType: Marketing Marketing Marketing Marketing

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Profile image issue
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-~ Small but important improvements
* Improved the empty state when a customer has no open issues.
* Visually improved how issue priorities are displayed for better clarity.
* Improved documentation of Webhooks for event payloads.
* Improved documentation of error codes to be clearer and more comprehensive, even of
rare edge cases.
* You can now click on an open (non-deleted) issue in the timeline to open up the issue
panel in the sidebar.
* Made it clearer in the Ul that notes are not visible by customers.
* Improved handling of Linear issues within Plain when you have not connected your
Linear account.
% Bugs squashed
* Fixed a bug which sometimes resulted in the back button from the customer page not
consistently taking you back to the correct customer queue for customers with more
than one workspace.
* Fixed a bug which allowed you to link a Linear issue to a Plain issue multiple times.
e EFived a hiio which raciilted in rarea cacec nf receivino diinlicate natificatione when
|nhan one WOorkspace.
* Fixed a bug which allowed you to link a Linear issue to a Plain issue multiple times.
* Fixed a bug which resulted in rare cases of receiving duplicate notifications when
using custom timeline entries to make a customer active.
* Fixed a bug which meant we were not showing the customer’s external id correctly in
the side panel.
* Fixed a bug which resulted in customer card content sometimes causing the row
component to visually break.
* Fixed a bug which meant that the composer didn’t grow vertically, making it hard to
write long emails.
#changelog
Get started with Plain '~ Join us £
Sign up now and provide support ...and write the next post. We're
that's as polished as your product. growing our small but mighty team.
plain.com
|Plain.
Issue Filtering and Icons
Filter customers queues by issue type, swap issue icons, visual timeline
improvements and much more.
#changelog
Redefining Pricing for Support
Lessons learned on pricing and why we’re probably still wrong.
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type.

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° A Assigned to

Alex Goodwin - alex@thegrocery.co

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| apologize for any difficulty you may have experienced when attempting to pay for our subscription
service.
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browser installed. Also, please ensure that your card information is correct and up to date. If you
are still unable to pay, you can try using a different browser or different payment method.
Please view the attached handbook on frequently asked questions and how to resolve them.
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® Help customer = 0 < Reply © Mark as helped © Snooze
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browser installed. Also, please ensure that your card information is correct and up to date. If you
are still unable to pay, you can try using a different browser or different payment method.
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|n JDoe Q
< Alllssue Types
General
Members Add issue
Snippets
Usage
Issue name
Notifications Short, descriptive names work best.
Payment Issues
Issues
Issue types
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Linear integration
& Default v
Support channels A
Default priority level
Email Used when issue is first opened. Can be overridden.
Chat ® Normal M
Account
Create Issue Create multiple
Preferences
Personal notifications
Adding context
Customer cards
Customer cards playground ]
Timeline entries playground ]
Developer
Apps
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Machine users
|n JDoe Q
< Alllssue Types
General
Members Add issue
Snippets
Usage
Issue name
Notifications Short, descriptive names work best.
Payment Issues
Issues
Issue types
yp Issue icon
Linear integration
& Default v
Support channels <°> Default
Email
<& Problem
Chat
<& Question
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Preferences # Bug
Personal notifications # Chip
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Adding context
Customer cards @ Code
Customer cards playground ] :
Timeline entries playground ]
Developer
Apps
Webhooks
Machine users
|n JDoe Q
< Alllssue Types
General
Members Add issue
Snippets
Usage
Issue name
Notifications Short, descriptive names work best.
Payment Issues
Issues
Issue types
yp Issue icon
Linear integration
<& Problem v
Support channels A
Default priority level
Email Used when issue is first opened. Can be overridden.
Chat ® Normal M
Account
Create Issue Create multiple
Preferences
Personal notifications
Adding context
Customer cards
Customer cards playground ]
Timeline entries playground ]
Developer
Apps
Webhooks
Machine users
|E JDoe Q
Issue types

General Add more context to conversations
Members
Snippets
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Developer
Apps
Webhooks
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Uploading custom picture

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Canceling an invite

screenElements:
Segmented Control
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screenElements:
Segmented Control
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Dropdown Menu

screenPatterns:
Cancel
Empty State
Action Option

screenKeywords:
Cancel Invite X
Once cancelled jsmith.mobbin@gmail.com won't be able to join
JDoe

Keep Invite
|n JDoe Q
Members
General Manage your team and their roles.
Members
Snippets
Usage Active members ~ Pending invites
Notifications
@ jsmith.mobbin@gmail.com
Sent by Jane Doe
Issues
Issue types
Linear integration
Support channels
Email
Chat
Account
Preferences
Personal notifications
Adding context
Customer cards
Customer cards playground @
Timeline entries playground @
Developer
Apps
Webhooks
Machine users
|n JDoe Q
Members
General Manage your team and their roles.
Members
Snippets
Usage Active members ~ Pending invites
Notifications
Issues No pending invites
Issue types When you invite someone to this workspace, they'll appear here until they accept your
invite. You can also cancel pending invites.
Linear integration
Support channels
Email
Chat
Account
Preferences
Personal notifications
Adding context
Customer cards
Customer cards playground ]
Timeline entries playground ]
Developer
Apps
Webhooks
Machine users
|n JDoe Q
Members
General Manage your team and their roles.
Members
Snippets
Usage Active members ~ Pending invites
Notifications
@ jsmith.mobbin@gmail.com
Sent by Jane Doe
Issues
Resend Invite
Issue types
Cancel Invite
Linear integration
Support channels
Email
Chat
Account
Preferences
Personal notifications
Adding context
Customer cards
Customer cards playground ]
Timeline entries playground ]
Developer
Apps
Webhooks
Machine users