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pagePatterns:
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pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Application Marketing Marketing

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appName: Plain

appCategory: Business

appTagline: Customer support for modern tools

companyHqRegion: Europe

companyStage: Bootstrapped & Indie

platform: web

pageType: Application

hotspotType: Click

pagePatterns:
Landing Page
Hero Section

screenElements:
Button
Logo
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pageType: Marketing

hotspotType: Scroll Vertically

pagePatterns:
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pagePatterns:
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pagePatterns:
Pricing Page
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pageType: Marketing Marketing Application

allAppCategories: CRM Business

screenKeywords:
v Integrations with Slack, Discord and Linear
v Full APl access
Free Launch Grow Scale
Up to 25 active customers Up to 150 active customers Up to 500 active customers Up to 1000 active customers
2 seats included 5 seats included Unlimited seats Unlimited seats
We count active customers based on the first outbound message sent to them each month.
We know usage can vary from month-to-month. We'll only ask you to pay for the upgraded tier if you surpass the limit two consecutive months.

Get started — or book a demo

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Need more? Let’s talk!
Plain is built for scale. Contact us to discuss pricing for your company.

Get in touch
|Plain_ Docs Pricing Jobs Journal
S . I t t
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We charge based on how many customers you help in Plain each month, so you
only pay for what you use. Start for free, pay as you grow. Each plan includes:
v All product features and communication channels
v Integrations with Slack, Discord and Linear
v Full APl access
Free Launch Grow Scale
Up to 25 active customers Up to 150 active customers Up to 500 active customers Up to 1000 active customers
2 seats included 5 seats included Unlimited seats Unlimited seats
We count active customers based on the first outbound message sent to them each month.
|Plain_ . Docs Pricing Jobs Journal
Provide support that’s as polished as your product with Plain, the customer
support tool for the coMpanies defining the next decade.
b 20
+ Set up in less than 5 mins = Built for seamless integration @ Transparently priced
Back to queue Q ° Jamie Taylor Customer details
jamie@getresolve.io
Helping 3 Snoozed 0 M Bug Reporting  2h ago
87f949ed02d9
Jamie Taylor There has been an error uploading profile image O Support
T'm trying to upload a profile image img_01GFNH9MEQWAS5P7JABW96D. Code: ERR_TIMEOUT Assighed foryed


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screenPatterns: Login Signup

screenElements:
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hotspotType: Keyboard Input

screenPatterns:
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screenPatterns:
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pageType: Application Application Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
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Where do you work?

JDoe
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Nothing yet v
When are you looking to go live?

Please select an option v
Where did you hear about us?

Please select an option v
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout

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This will help us support you appropriately as you get started.
Where do you work?

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Please select an option v
When are you looking to go live?

Please select an option v
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Please select an option v
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout

Nice to meet youl!
First, confirm your full name and how you would like to appear to your
customers.
Full name
Only visible to your team members.

Jane Doe
Public name
The name that appears to your customers, this can either be your real name or an
alias. We recommend making this a forename.

Jane

| agree to Plain’s Terms of Service and have read Plain’s Privacy Policy.
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
Nice to meet youl!
First, confirm your full name and how you would like to appear to your
customers.
Full name
Only visible to your team members.
Jane Doe
Public name
The name that appears to your customers, this can either be your real name or an
alias. We recommend making this a forename.
Jane
| agree to Plain’s Terms of Service and have read Plain’s Privacy Policy.
|Pla.ln. Logged in as jdoe.mobbin@gmail.com O Get help [ Logout
Tell us how you work
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Where do you work?
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Please select an option v
Please select an option
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English (United Kingdom) v Help Privacy Terms
|14
|Plain
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Welcome
Log in to Plain to continue to Support App.
Continue with Google
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
Nice to meet youl!
First, confirm your full name and how you would like to appear to your
customers.
Full name
Only visible to your team members.
Jane Doe
Public name
The name that appears to your customers, this can either be your real name or an
alias. We recommend making this a forename.
Jane
| agree to Plain’s Terms of Service and have read Plain’s Privacy Policy.
|Plain_ . Docs Pricing Jobs Journal
Provide support that’s as polished as your product with Plain, the customer
support tool for the coMpanies defining the next decade.
b 20
+ Set up in less than 5 mins = Built for seamless integration @ Transparently priced
Back to queue Q ° Jamie Taylor Customer details
jamie@getresolve.io
Helping 3 Snoozed 0 M Bug Reporting  2h ago
87f949ed02d9
Jamie Taylor There has been an error uploading profile image O Support
T'm trying to upload a profile image img_01GFNH9MEQWAS5P7JABW96D. Code: ERR_TIMEOUT Assighed foryed
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
Tell us how you work
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Where do you work?
What support tool do you currently use?
Please select an option v
When are you looking to go live?
Please select an option v
Where did you hear about us?
Please select an option v
|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
This will help us support you appropriately as you get started.
Where do you work?

JDoe
What support tool do you currently use?

Nothing yet v
When are you looking to go live?

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Just so you know:
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product first, feel free to book a quick, no-BS demo with one of the founders
Where did you hear about us?

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|Plain. O Get help [» Logout
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Provide support that’s as polished as your product with Plain, the customer
support tool for the coMpanies defining the next decade.
b 20
+ Set up in less than 5 mins = Built for seamless integration @ Transparently priced
Back to queue Q ° Jamie Taylor Customer details
jamie@getresolve.io
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appCategory: Social Networking

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companyStage: Early Stage

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Settings & Preferences
Dark Mode

screenKeywords:
P. JDoe Q J Waiting for help Oldest first v Filter 3=
(O Simon at Plain - help@plain.com @ 3h
[J Waiting for help . I A e I , . . -
Welcome to Plain - Hi Jane Doe, welcome to Plain! I'm Simon, the Co-Founder & CEO of Plain. We're so happy you're here. This email is automated, but...
Received 11m ago
Your customers
© Helping 0 B8  John Smith - jsmith.mobbin@gmail.com @ 34m
Can | request a feature - Hi, | love your product! It's saving me a lot of time and | use it a lot. But | think that your company should consider letting us ...
© Ssnoozed 0 Received 34m ago
All customers
O Being helped 0
© Snoozed 0
© Helped
|n JDoe Q

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General Things just for you.
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on your device

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PO Default v <) Test sound
Preferences
Personal notifications
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Customer cards
Customer cards playground ]
Timeline entries playground ]
Developer
Apps
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|P. JDoe Q

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General Things just for you.
Members
Snippets
Usage Theme
Notifications

Aa Aa Aa Aa
Issues
Issue types
j i ) System Light © Dark
Linear integration Matches the system theme set
on your device

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Assigning user

screenPatterns:
Emails & Messages
Multi-Column Layout

screenElements: Combobox Avatar

screenKeywords:
« Back to queue Q o Abigail Smith B
Helping 0 Snoozed 0 Y  Customer was created via inbound email - 14 April 2023 at 13:09:11 GMT+8 Name Abigail Smith (0
@ Abigail Smith can only see messages. Notes and other timeline entries are private to your
team. Email abigailsmith.mobbin@gmail.com |0
Today
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. via emal wee
customers. When you are, they will e 1gall smi Q +
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Jane Doe
Trouble Making Payment
Hi, rsation by
| am having difficulty making payment to your service. | have tried multiple
times to make the payment, but it keeps declining. | have double-checked
my card information and everything is correct. | am not sure if there is a
technical issue or if | am doing something wrong?
Please let me know how | can successfully make the payment. Thank you!
v
D Customer started waiting for help - 2h
Abigail Smith is waiting for help.
. i ® Start helping
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or hit 8 + Enter
® Help customer © Mark as helped © Snooze
|« Back to queue Q o Abigail Smith B
Helping 0 Snoozed 0 Y  Customer was created via inbound email - 14 April 2023 at 13:09:11 GMT+8 Name Abigail Smith (0
@ Abigail Smith can only see messages. Notes and other timeline entries are private to your
team. Email abigailsmith.mobbin@gmail.com |0
Today
2, Unassigned
Not helping any customers
You're currently not assigned to any L . ,
: Abigail Smith - 2h via email
customers. When you are, they will e o . +
appear here. To jdoe.support@content-mobbin.com pen issues
Trouble Making Payment No open issues
Hi, Add some context to this conversation by
opening an issue.
| am having difficulty making payment to your service. | have tried multiple
times to make the payment, but it keeps declining. | have double-checked & Open anissue
my card information and everything is correct. | am not sure if there is a
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Resolved issues 0 v
D Customer started waiting for help - 2h
Abigail Smith is waiting for help.
) . ® start helping
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® Help customer © Mark as helped © Snooze
|« Back to queue Q o Abigail Smith B
Y  Customer was created via inbound email - 14 April 2023 at 13:09:11 GMT+8
Helping 1 Snoozed 0 @ Abigail Smith can only see messages. Notes and other timeline entries are private to your Name Abigail Smith LD
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O abigailsmith.mobbin@gmail.com Today
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| am having difficulty making payment to your service. | have tried multiple opening an issue.
times to make the payment, but it keeps declining. | have double-checked
my card information and everything is correct. | am not sure if there is a & Open anissue
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Resolved issues 0 v
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Deleting workspace app

screenKeywords:
n JDoe Q
Workspace Apps
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|Are you sure? X
Are you sure you want to delete this workspace app? This can
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|«
n JDoe Q Allapps

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Customer cards

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Recommending a Bento

screenElements:
Text Field
Text Field
Button

screenPatterns:
Loading
Other Action
Acknowledgement & Success

pagePatterns: Misc Misc

pageType: Marketing Marketing Marketing Marketing

screenKeywords:
bento.me/chester
Found the coolest
Bento ever?
Send it over. got plants and coffee!
|bento.me/chester
Found the coolest
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Send it over. got plants and coffee!
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|bento.me/uccrname
Found the coolest
Bento ever?
Send it over. What's cool about this Bento?
Feature This Bento
|Found the coolest
Bento ever?
Send it over.

>


Changing email

screenElements:
Dropdown Menu
Divider

screenPatterns:
Settings & Preferences
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screenPatterns:
Settings & Preferences
Settings & Preferences
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screenKeywords:
A little about me
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screenPatterns:
Loading
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screenPatterns:
Emails & Messages
Loading
Upload & Download

screenKeywords:
« Back to queue Q o Abigail Smith B
Please let me know how | can successfully make the payment. Thank you!
Helping 1 JieeHes| | ¢ Name Abigail Smith 10
o Abigail Smith L] Customer started waiting for help - 2h Email abigailsmith.mobbin@gmail.com 10
abigailsmith.mobbin@gmail.com e  You started helping - 7m
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o i . ®  You are no longer helping - 7m Assigned to you
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. Issue opened by you .
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& Account setup I-1 Normal
& Account setup High <o
. <o> Account setup changed to High by you - 4m
Resolved issues 0 v
[ Email  Note X Send new email
Abigail Smith
jdoe.mobbin@gmail.com x
Trouble Making Payment BCC
| apologize for any difficulty you may have experienced when attempting to pay for our subscription
service.
Please try restarting your browser and ensuring that you have the latest version of your preferred
browser installed. Also, please ensure that your card information is correct and up to date. If you
are still unable to pay, you can try using a different browser or different payment method.
Please view the attached handbook on frequently asked questions and how to resolve them.
Should you still experience issues, please don't hesitate to contact us again.
We appreciate your patience and apologize for any inconvenience this may have caused.
Someone is waiting for help
® Help customer = 0 < Reply © Mark as helped © Snooze
|« Back to queue Q o Abigail Smith B
u LuUsSLuIIIEr Siditeu wdlillly 1ol neip rARl
f . You started helping - 8m
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jdoe.mobbin@gmail.com x
Trouble Making Payment BCC
| apologize for any difficulty you may have experienced when attempting to pay for our subscription
service.
Please try restarting your browser and ensuring that you have the latest version of your preferred
browser installed. Also, please ensure that your card information is correct and up to date. If you
are still unable to pay, you can try using a different browser or different payment method.
Please view the attached handbook on frequently asked questions and how to resolve them.
Should you still experience issues, please don't hesitate to contact us again.
We appreciate your patience and apologize for any inconvenience this may have caused.
Payment FAQ.pdf o
139KB
Someone is waiting for help
® Help customer = 0 < Reply © Mark as helped © Snooze
|« Back to queue Q o Abigail Smith B
u LuUsSLuIIIEr Siditeu wdlillly 1ol neip rARl
f . You started helping - 8m
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jdoe.mobbin@gmail.com x
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| apologize for any difficulty you may have experienced when attempting to pay for our subscription
service.
Please try restarting your browser and ensuring that you have the latest version of your preferred
browser installed. Also, please ensure that your card information is correct and up to date. If you
are still unable to pay, you can try using a different browser or different payment method.
Please view the attached handbook on frequently asked questions and how to resolve them.
Should you still experience issues, please don't hesitate to contact us again.
We appreciate your patience and apologize for any inconvenience this may have caused.
Payment FAQ.pdf %
139KB
Someone is waiting for help
® Help customer = 0 © Mark as helped © Snooze


screenKeywords: 404 This page could not be found.


Expanding code snippet

pageType: Marketing Marketing Marketing

screenKeywords:
E Documentation  API Explorer Q Search...
Getting started USing curl
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Core API Introduction

Authentication "data":

. hand "workspace":

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Core API You should see something like this as a result:

Core API Introduction

Authentication "data":

. hand "workspace":

rror handiing "id": "w_01GB8E2NOFK2Y5SHRXQMAQO4ETOZ"
Webhooks "name": "Demo Inc."
"publicName": "Demo Inc."

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API| Reference
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Inviting a member

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screenPatterns:
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Invite Teammates
Settings & Preferences

screenKeywords:
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< Allmembers
General
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. Invite a member to your team
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