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pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

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How it works What you get
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Uncover engagement opportunities
Use real-time brand monitoring and social listening tools to discover deeper insights and drive better strategy.
Brand Monitoring Marketing Insights
Engagement Listening
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Engagement Publishing and Scheduling Analytics Listening Employee Advocacy
Streamline and effectively scale Effortlessly plan, create, manage and Drive strategic decision making across Uncover trends and actionable insights Amplify your social reach and drive
monitoring and engagement efforts deliver social content and campaigns the business with access to rich social from social conversations to better better marketing results by
with a unified social inbox. as a team. data and analytics. inform marketing strategy. empowering employees to become
brand advocates.
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How it works What you get
Additional resources
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empower MeUndies to deliver a more Social media may only be one channel for than just a way to respond to complaints.
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customer experience. accessible, customers will be reaching out to brand loyalty.
Read case study € you whether or not you have a plan in place. View Now ©
View Now @
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How it works What you get
Benefits for every
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Engagement Publishing and Scheduling Analytics Listening Employee Advocacy
Streamline and effectively scale Effortlessly plan, create, manage and Drive strategic decision making across Uncover trends and actionable insights Amplify your social reach and drive
monitoring and engagement efforts deliver social content and campaigns the business with access to rich social from social conversations to better better marketing results by
with a unified social inbox. as a team. data and analytics. inform marketing strategy. empowering employees to become
brand advocates.
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How it works What you get
Remove engagement roadblocks
Overflowing inboxes and time-consuming manual tasks affect your team’s ability to deliver
relationship-building experiences on social media. From community management to customer
support, Sprout gives you the Al and automation tools you need to boost efficiency, speed up
response times and customize responses.
Discover business-critical insights inside
every conversation
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How it works What you get
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Discover business-critical insights inside
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every conversation
Apply Filters X
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Onboard with ease
Introducing Inbox Views
Learn to leverage Sprout’s easy-to-use Tailored views for personalized customer care
toolset with dedicated training and customer
support. Get set up quickly and experience
the benefits of intuitive tools immediately.
28 Days Remaining
Account Setup Progress
10%
Continue
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How it works What you get
Benefits for every
Practitioners
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8 © Justin Welch @hanahscott 13 hours ago
| ordered this yesterday and it was terrible!
Close Task
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p == Sprout Coffee ‘ @ 172 ) Messages: Saturday, January 7, 2023 e
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L] ° Featured Topkcs ~ Understand how users feel about this topic and see how positive and negative sentiment changed since the  9PPearing during this spike is Matcha o
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No credit card required.
Trusted by 30,000+ world-class brands and organizations
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customers quickly and efficiently and build greater brand View Thvead - °© % 0 & &
loyalty. @ o et e S
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How it works What you get
Analytics Engagement Publishing &
Scheduling
Explore the full
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Advocacy
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How it works What you get

What’s included: core features

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Smart Inbox Message Spike Alerts Social CRM

Unify all connected networks and Get automatic notifications of Access conversation histories and

profiles into a single stream to monitor increases in message volume to be relevant contact details to provide

incoming messages and provide quick alerted to crises, time-sensitive events personalized responses to incoming

responses. or other urgent situations messages.

Bot Builder Message Tagging Task Assignment

Automate customer conversations to Customize replies with unlimited tags Delegate messages to specific team

resolve customer questions faster, and bulk actions to easily access members and measure users’

resolve support issues and share communications related to specific efficiency based on tasks assigned

information with Chatbots. workflows, business objectives and and completed.

marketing strategies.

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Review Management Team Reports Seamless Integrations

Manage reviews across Facebook, Analyze how quickly users are Communicate with relevant

Google My Business and TripAdvisor responding to social messages across information at your fingertips using

to strengthen your online reputation. various time frames using CRM, helpdesk and commerce

presentation-ready reports. integrations.
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How it works What you get
@tompumford2 aminute ago
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organize all incoming messages from a
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\ \ W @hannahscott influencers 18 minutes ago
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Pricing

appName: Sprout Social

appCategory: Business

appTagline: Social media management solutions

companyHqRegion: US & Canada

companyStage: Public & Mature

platform: web

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pageType: Marketing Marketing Marketing Marketing Marketing Marketing

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| Questions regarding any of our plans?
? Send us note at sales@sproutsocial.com or call us at 1.866.878.3231
|
Frequently asked questions
v What happens when my free trial ends?
After your 30-day free trial, you’ll be asked to pick a plan and enter your payment info.

> Do | have to start a trial or is there another way for me to experience the platform?
> Can | change my plan?
> How do | know which plan is best for my business?
> What are my payment options?
Previously we were using a publishing solution from one of Sprout’s
combetitors. and it felt like it was movinad in the onpbnosite direction in terms of
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=]
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3 L] o
Try Sprout Social for free with a 30-day trial
Discover the most robust and cohesive social media business solution, built to scale. Upgrade as you grow or cancel anytime.
. .
Standard Professional Advanced Enterprise
per mont per mon per mont ontact us for pricing
$249 h $399 th $499 h c for prici
Each additional user +$199/mo Each additional user +$299/mo Each additional user +$349/mo Custom-built plan to meet your needs
Start your free trial Start your free trial Start your free trial Request a demo
No credit card required No credit card required - Request a demo No credit card required - Request a demo
Includes all Advanced features, plus:
Includes: Includes all Standard features, plus: Includes all Professional features, R R .
@ Tailored implementation and

plus: boarding to get t d
@ 5 social profiles @ Unlimited social profiles onboarding to get teams up an

@ Message Spike Alerts for increased running quickly

message activity ; ! '
Facebook and Twitter @ Premier Success consulting services
° Publish, schedule, draft and queue .
posts @ Message tagging ° EnhancebyAIAs.s.lst @ 24/5 prioritized customer support

@ Digital asset and content library

® Social content calendar @ Custom workflows for multiple Cucstomize further with our nremium
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Previously we were using a publishing solution from one of Sprout’s

competitors, and it felt like it was moving in the opposite direction in terms of

functionality. Being able to move to a platform that is consistently expanding

has been really nice.

Andrew Rosch, Director of Marketing Strategy, Ecommerce and Events at Trek

Join our 30,000 happy customers
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Contact Solutions Platform Integrations Company Resources
Email Us Enterprise Social Analytics Facebook Management About Sprout Sprout Blog
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Additional Premium Solutions
o
Il ol g9
Listening Premium Analytics Employee Advocacy
Unlock the immense value of social data. Get access Go deeper with your data by leveraging 150+ Give your employees and partners a simple way to
to trends and actionable insights to inform your additional reports while accessing custom report share curated content across their social networks
marketing, brand and competitive strategy. builders and interactive dashboards. and amplify the brand’s reach.
Premium solutions can be added to any plan. Start a free trial or request a demo to learn more.
o o ?
| Questions regarding any of our plans?
’ Send us note at sales@sproutsocial.com or call us at 1.866.878.3231
|
Frequently asked questions
> What happens when my free trial ends?
> Do | have to start a trial or is there another way for me to experience the platform?
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Platform ~ Solutions ~ Integrations Pricing Demo Resources ~
| Questions regarding any of our plans?
? Send us note at sales@sproutsocial.com or call us at 1.866.878.3231
|

Frequently asked questions
> What happens when my free trial ends?
> Do | have to start a trial or is there another way for me to experience the platform?
> Can | change my plan?
> How do | know which plan is best for my business?
> What are my payment options?
Previously we were using a publishing solution from one of Sprout’s
competitors, and it felt like it was moving in the opposite direction in terms of
functionality. Being able to move to a platform that is consistently expanding
|' sproutsocial Contact 1.866.878.3231 & @& | Login ~
Platform ~ Solutions ~ Integrations Pricing Demo Resources ~ Start your free trial
p == Sprout Coffee ‘ @ 172 ) Messages: Saturday, January 7, 2023 e
o Mo - [ [
L] ° Featured Topkcs ~ Understand how users feel about this topic and see how positive and negative sentiment changed since the  9PPearing during this spike is Matcha o
solution for social = —_ =
. . P e s i, @ ¥ o o
m e 1 a ») 82% Positive S B
& Sn'ml‘lcn.WmDara >
management Lo . s
3 o e “\ |
Our all-in-one social media management platform unlocks the full . | JJ
potential of social to transform not just your marketing strategy—but I R——
every area of your organization. TR e y
' @
e e et
No credit card required.
Trusted by 30,000+ world-class brands and organizations
~ e A RADISSON
ellr  SOFi$8 W Edeman  EQUIFAX  JRADSSON  Kraft


Privacy policy

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Transparency is key to developing trust with our customers in our brand and products. Our Trust
Center provides comprehensive information regarding Sprout Social’s security and privacy posture as
well as practices related to accessibility and compliance.
& Security & Privacy ® Accessibility
As a cloud service provider, Sprout Social Sprout Social is committed to protecting the Diversity, Equity and Inclusion is a core tenet
understands the importance of keeping data privacy rights of individuals who use our of Sprout Social’s workforce, and
secure and incorporates world-class, products and services. Sprout Social’s accessibility is key to maintaining equity for
enterprise-grade security standards to do Privacy page includes everything that you people of all abilities. Sprout Social’s
so. Sprout Social’s Security page offers need to know about our compliance with Accessibility page outlines the steps that we
details on our company-wide technical and privacy and data protection standards. take to make our products and services
organizational security measures. accessible to all.
vieweur aCCESSibi“ty stendares
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@ Back to Trust Center

Sprout Social’s Privacy Program

Sprout Social is committed to protecting our customers’ data. We abide by our obligations in our

Data Processing Agreement and our Privacy Policy in providing our platform to you. As privacy

laws and regulations continue to evolve at a rapid pace, we monitor and update our agreements

and product accordingly.

How we safeguard your personal data

Sprout Social employs a variety of technical and organizational measures to safeguard your

personal data.

We maintain policies related to data classification, ensuring that the protections in place are appropriate based on the type of

data. All communications over public networks with Sprout Social’s application and API utilize HTTPS with TLS 1.2 or higher

enforced. All customer data is logically separated and encrypted at rest with AES-256.

In processing personal data, we clearly identify our purposes of processing personal data and limit our processing solely to

these purposes. Further, we ensure that the personal data we process is adequate, relevant, and limited only to what is


Approving a post

pageType: Application

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Filter messages

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actions:
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hotspotType: Keyboard Input

screenElements:
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screenElements:
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screenPatterns:
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pagePatterns:
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pageType: Application Application Application Application Application Application Marketing Application Application Application Application Application Marketing Application Application Application Application Application Application

screenKeywords:
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Start your free, 30 day trial
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0OMeta | [ in]
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What are you here to do?
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D Understand brand sentiment and improve my strategy
D Make my team faster and more accountable
D Drive brand awareness through employee advocacy
D Respond to comments and provide customer care
D Quickly analyze and monitor social media efforts
|' sproutsocial
Select Interests
What are you here to do?
In Sprout I'll be:
Doing the work Overseeing a team Doing both
I'll use Sprout to: Select all that apply
() schedule social posts in advance
D Understand brand sentiment and improve my strategy
D Make my team faster and more accountable
D Drive brand awareness through employee advocacy
D Respond to comments and provide customer care
D Quickly analyze and monitor social media efforts
|' sproutsocial
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210 employees v
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|sproutsocial Contact 1.866.878.3231 & & | Login ~
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Standard Professional Advanced Enterprise
per mont per mon per mont ontact us for pricing
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Includes all Advanced features, plus:
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|' sproutsocial
Select Interests
What are you here to do?
In Sprout I'll be:
Doing the work Overseeing a team Doing both
I'll use Sprout to: Select all that apply
() schedule social posts in advance
D Understand brand sentiment and improve my strategy
D Make my team faster and more accountable
D Drive brand awareness through employee advocacy
D Respond to comments and provide customer care
D Quickly analyze and monitor social media efforts
|°
Start your free, 30 day trial
No credit card required
First Name Last Name
Email Address
jsmith.mobbin2@gmail.com
Password
By clicking “Create Account”, | agree to Sprout Social's Terms of Service and
acknowledge its Privacy Policy.
0OMeta | I in]
Business Partner PARTNER Ir:::‘g“r:fm oo
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|' sproutsocial
Customize Account
Where do you work?
Organization Name
Organization Size Are you an agency?
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PciicTime (US & Canada) (UT v
|' sproutsocial
Customize Account
Where do you work?
Organization Name
Organization Size Are you an agency?
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PciicTime (US & Canada) (UT v
|L 4 8 Jdddmobbin
Authorize Sprout Social to access
your account?
Cancel Sprout Soqal
By Sprout Social
sproutsocial.com
This application will be able to: Sprout Social is a social media
* See Tweets from your timeline (including protected management and engagement platform for
Tweets) as well as your Lists and collections. pusinesses.
¢ See your Twitter profile information and account Privacy Policy
settings.
¢ See accounts you follow, mute, and block. Terms and Conditions
¢ Follow and unfollow accounts for you.
¢ Update your profile and account settings.
¢ Post and delete Tweets for you, and engage with Tweets
posted by others (Like, un-Like, or reply to a Tweet,
Retweet, etc.) for you.
¢ Create, manage, and delete Lists and collections for
you.
¢ Mute, block, and report accounts for you.
» Send Direct Messages for you and read, manage, and
delete your Direct Messages.
¢ See, create, and manage your advertising data
including:
o Campaigns
o Audiences
o Business and ad account information
o Ad account and user settings
o Creatives and media
Learn more about third-party app permissions in the Help Center.
We recommend reviewing the app’s terms and privacy policy to understand how it will use data from your Twitter
account. You can revoke access to any app at any time from the Apps and sessions section of your Twitter account
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p == Sprout Coffee ‘ @ 172 ) Messages: Saturday, January 7, 2023 e
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|' sproutsocial

Connect Profiles

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S Twitter Profile
@Y Linkedin Page @ Facebook Page

o' TikTok Profile
You can connect more profiles and networks later.
|' sproutsocial
Select Interests
What are you here to do?
In Sprout I'll be:
Doing the work Overseeing a team Doing both
I'll use Sprout to: Select all that apply
Schedule social posts in advance
Understand brand sentiment and improve my strategy
Make my team faster and more accountable
Drive brand awareness through employee advocacy
D Respond to comments and provide customer care
D Quickly analyze and monitor social media efforts
|o
Start your free, 30 day trial
No credit card required
First Name Last Name
Email Address
jsmith.mobbin2@gmail.com
Password .
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password
Create Account
By clicking “Create Account”, | agree to Sprout Social's Terms of Service and
acknowledge its Privacy Policy.
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Business Partner PARTNER Ir:::‘g“r:fm oo
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|' sproutsocial

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Connection Successful
Your Twitter profile was successfully connected! Connect more profiles or click "Next"
to finish setting up your account.

S Twitter Profile Instagram Profile

@Y Linkedin Page @ Facebook Page

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|' sproutsocial
Connect Profiles
Connect a profile
Attach a profile to see how Sprout can help grow your business.
@Y Linkedin Page @ Facebook Page
o' TikTok Profile
You can connect more profiles and networks later.
|L 4 8 Jdddmobbin
Redirecting you back to the application. This may take a few moments. -

We recommend reviewing the app’s terms and privacy policy to understand how it will use data from

your Twitter account. You can revoke access to any app at any time from the Apps and sessions

section of your Twitter account settings.

By authorizing an app you continue to operate under Twitter's Terms of Service. In particular, some usage information will be

shared back with Twitter. For more, see our Privacy Policy.


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pageType: Marketing Marketing Marketing Marketing

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' sproutsocial Contact 1.866.878.3231 & @& | Login ~
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Transparency is key to developing trust with our customers in our brand and products. Our Trust
Center provides comprehensive information regarding Sprout Social’s security and privacy posture as
well as practices related to accessibility and compliance.
& Security & Privacy ® Accessibility
As a cloud service provider, Sprout Social Sprout Social is committed to protecting the Diversity, Equity and Inclusion is a core tenet
understands the importance of keeping data privacy rights of individuals who use our of Sprout Social’s workforce, and
secure and incorporates world-class, products and services. Sprout Social’s accessibility is key to maintaining equity for
enterprise-grade security standards to do Privacy page includes everything that you people of all abilities. Sprout Social’s
so. Sprout Social’s Security page offers need to know about our compliance with Accessibility page outlines the steps that we
details on our company-wide technical and privacy and data protection standards. take to make our products and services
organizational security measures. accessible to all.
vieweur aCCESSibi“ty stendares
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Top 50 Top 50 Top 100
Products for Enterprise Marketing Products Highest Satisfaction Products
BEST SOFTWARE AWARDS. BEST SOFTWARE AWARDS BEST SOFTWARE AWARDS
2023 2023 2023
Contact Solutions Platform Integrations Company Resources
Email Us Enterprise Social Analytics Facebook Management About Sprout Sprout Blog
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FAQs Data & Intelligence Al & Automation YouTube Management Sustainability Brand Assets
System Status .
4 Industries WhatsApp Management Security Free Social Media Tools +
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Compliance
Sprout Social maintains the following certifications, attestations, and reports to verify its
compliance with industry frameworks and applicable laws and regulations. Customers can view
additional compliance documentation in Sprout Social’s Customer Trust Portal.
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AICPA) | SOC 2 Type 2 DA CSA STAR - Payment Card Industry (PCI)
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audit by a qualified, third-party auditor to examine our the Cloud Controls Matrix framework offered by the A self-assessment. Sprout Social entirely outsources
information systems relevant to security in Cloud Security Alliance (CSA). Sprout Social has its processing of cardholder data to third-party
accordance with the AICPA’s Statement on Standard completed a Level 1 assessment through the CSA’s payment processors who are approved by PCl and
for Attestation Engagements No. 18 (SSAE 18). Security Trust Assurance and Risk (STAR) registry. compliant to PCI DSS Level 1.
EU0M  Cyber Essentials ‘9‘ GDPR and CCPA/CPRA
CERTIFIED GDPR and CCPA
Sprout Social holds a whole company Cyber Sprout Social aligns its privacy program with the
Essentials certification. Backed by the United General Data Protection Regulation (GDPR) of the
Kingdom government and industry-supported, the European Union and United Kingdom, and the
Cyber Essentials scheme assesses an organization’s California Consumer Privacy Act (CCPA), , as further
security controls against common cyber threats. As a amended by the California Privacy Rights Act (CPRA).
certified organization, Sprout Social is eligible to bid
on UK Government contracts involving the handling
of certain cencitive and nerconal information
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Cyber Essentials scheme assesses an organization’s California Consumer Privacy Act (CCPA), , as further
security controls against common cyber threats. As a amended by the California Privacy Rights Act (CPRA).
certified organization, Sprout Social is eligible to bid
on UK Government contracts involving the handling
of certain sensitive and personal information.
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Additional Resources
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name: Network report (Instagram business profile)

screenKeywords:
Lotesein Instagram Business Profiles
Reports 9 & 7/28/2022 - 8/24/2023 vs 6/30/2021 - 7/27/2022 E]
Activity from Jul 28, 2022 - Aug 24, 2023 (PST/PDT)
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o 0 Add a favorite These are sample analytics to show what this report looks like fully rendered. Toggle off to switch back to your own data.
X Cross-Network A Overview Demographics Profiles
o— &
Profile Performance Profiles
4 Review your aggregate profile metrics from the reporting period. Q
Post Performance
i Tag Performance Organic and Paid VvV [
Paid Performance
[1]
! Profile % Followers & Net Follower Growth & Published Posts & Impressions ¥ Organic Engagements ¥  Engagement Rate (per Impression) + (2
Competitor Performance
£ ) Reporting Period 184 58 2,294 26,283 2,651 10.1%
Competitor Posts
Jul 28, 2022 - Aug 24, 2023 A44.9% 152.6% A 26% A21.5% A71.8% A 41.4%
Profiles by Network N Compare to 127 38 1,821 21,634 1,643 7.1%
pe Jun 30, 2021 - Jul 27, 2022
Facebook Pages & (© sproutcoffeeco 184 58 2,294 26,283 2,651 10.1%
Instagram Business Profiles
Twitter Profiles
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free trial of Sprout Social.
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|Lotesein Instagram Business Profiles
Reports 9 & 7/28/2022 - 8/24/2023 vs 6/30/2021 - 7/27/2022 E]
Activity from Jul 28, 2022 - Aug 24, 2023 (PST/PDT)
. ‘0
Reports Home Profiles o
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Favorites A e
P Overview Demographics Profiles
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= © Add afavorite 25-34 | 34.9%
35-44 36.2% [+]
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Cross-Network ~
— 45-54 I 10.3% &
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55-64 | 6% Q
4 Post Performance . Men 27.1%
65+ - 4.8%
o Tag Performance @ women 43.4% i)
Paid Performance @ Nonbinary/Unspecified 29.5%
sl Q
Competitor Performance
8 . . . .
Competitor Posts Women between the ages of 35—44 have a higher potential to see your content and visit your Page.
Profiles by Network A N . N .
pe Audience Top Countries Audience Top Cities
Facebook Pages E= United States 920 Chicago, lllinois 29
Instagram Business Profiles & Brazil 7 Dublin, Dublin 5
Twitter Profiles §i Ireland 7 Austin, Texas 2
== Argentina 5 Columbia, Missouri 2
You have 27 days remaining in your
free trial of Sprout Social. == India 5 Dallas, Texas 2
Start my subscription
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|JooBbin Instagram Business Profiles
Reports 9 &8 7/28/2022 - 8/24/2023 vs 6/30/2021 - 7/27/2022 E]
Activity from Jul 28, 2022 - Aug 24, 2023 (PST/PDT)
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Profiles N -
Profiles by Network ~ Viewing all
o
[ /] Facebook Pages
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on &
a Instagram Business Profiles These are sample analytics to show what this report looks like fully rendered. Toggle off to switch back to your own data.
Twitter Profiles [+]
X Overview Demographics Profiles
= Paid by Network v &
Performance Summary
4 Competitors by Network o View your key profile performance metrics from the reporting period. Q
i Facebook Competitors Organic and Paid Vv 2]
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. ) Impressions Organic Engagements Profile Actions
Twitter Competitors mpressions rganic tngagements olle A\ctions
e 26,283 721.5% 2,651 771.8% 80 \51.5%
- Twitter Analysis ~
Engagement Rate (per Impression)
¥ Twitter Trends 1 0'1 % A41.4%
Twitter Keyword
Internal Performance v Audience Growth
See how your audience grew during the reporting period.
Customize Branding
Net Follower Growth Breakdown, by Month
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free trial of Sprout Social. 25
Start my subscription 20 A
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15
|Lotesein Instagram Business Profiles
Reports 9 & 7/28/2022 - 8/24/2023 vs 6/30/2021 - 7/27/2022 E]
Activity from Jul 28, 2022 - Aug 24, 2023 (PST/PDT)
a°
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Favorites A e
[ ]
Report Demo Mode oN O )
o 0 Add a favorite These are sample analytics to show what this report looks like fully rendered. Toggle off to switch back to your own data.
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Profile Performance Audience Demographics
4 Review your audience demographics as of the last day of the reporting period. Q
Post Performance
i Tag Performance =
Audience by Age Audience by Gender
Paid Performance
al 13-17 2.4% Q
Competitor Performance
8 18-24 5.4%
Competitor Posts
é 25-34 34.9%
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¥ 35-44 36.2%
Facebook Pages
45-54 10.3%
Instagram Business Profiles
55-64 6%
Twitter Profiles Men 27.1%
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65+ 4.8% @ Women 43.4%
You have 27 days remaining in your @ Nonbinary/Unspecified 29.5%
free trial of Sprout Social.
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Js Women between the ages of 35—44 have a higher potential to see your content and visit your Page.
|Lotesein Instagram Business Profiles
Reports 9 & 7/28/2022 - 8/24/2023 vs 6/30/2021 - 7/27/2022 E]
Activity from Jul 28, 2022 - Aug 24, 2023 (PST/PDT)
a°
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P Overview Demographics Profiles
9
oy © Add a favorite Outbound Hashtag Performance
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Most Used Hashtags Top Hashtags by Lifetime Engagements &
Profile Performance #coffee 478 #coffee 893
4 Post Performance Q
#latte 315 #latte 601
i Tag Performance =
#sproutcoffee 221 #espresso 439
Paid Performance
sl . Q
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28 s L ————
Competitor Posts
#coldbrew 36 #test 155
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) ¢ — [
Facebook Pages #hashtag 15 #tag 151
Instagram Business Profiles . .
#drink 13 #icedcoffee 55
Twitter Profiles - —
#sproutsocial 13 #coldbrew 49
You have 27 days remaining in your #Coffee 12 #Coffee 26
free trial of Sprout Social. — —_
Start my subscription
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Impressions


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8 ¥ Jane Doe @Jdddmobbin
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6 Preview approximates how your content will display when published. Tests and
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71 Stories 1,071 1.5 Shares $27,930.24
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71 Stories 1,071 1.5 Shares $27,930.24
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71 Stories 1,071 1.5 Shares $27,930.24

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W Twitter 98,033 W Twitter $5,586.05 -

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