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Family profile

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O"ol Otter.ai Solutions v Pricing Apps & Integrations Resources v Schedule a Demo Log In Start for Free
GETITON CALULCICELREIN Download Otter for your meeting o
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In Otter Words -- Kitty Kolding, Chrysalis
Partners
9 Wed, Aug 26,2020 .7:03 AM (O 13:50 @ Owner: Ross Rubin
SUMMARY KEYWORDS
data, otter, clients, conversations, kitty, humanizing, calls, chrysalis, kinds, understand, listen, people,
appealing, salespeople, studies, monetize, internal, combination, research, sales
A 0:00
everyone. I'm Ross Rubin, Principal Analyst at Reticle Research. Welcome to
another installment of In Otter Words. Our guest today is Kitty Kolding, founder,
and CEO of Chrysalis Partners. Kitty has a long history working with data and
market research. She was previously the CEO of Infocore, a company that works
with consumer data. In her latest initiative, she's working with clients on the idea of
humanizing and monetizing data. Kitty, thanks so much for joining us today.
Q Kitty Kolding 0:35
Thank you, Ross. Great to be talking with you.
00:00 13:50
9 P G v O M
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In Otter Words -- Kitty Kolding, Chrysalis
Partners
9 Wed, Aug 26,2020 .7:03 AM (O 13:50 @ Owner: Ross Rubin
SUMMARY KEYWORDS
data, otter, clients, conversations, kitty, humanizing, calls, chrysalis, kinds, understand, listen, people,
appealing, salespeople, studies, monetize, internal, combination, research, sales
A 0:00
Hi, everyone. I'm Ross Rubin, Principal Analyst at Reticle Research. Welcome to
another installment of In Words. Our guest today is Kitty Kolding, founder,
and CEO of Chrysalis Partners. Kitty has a long history working with data and
market research. She was previously the CEO of Infocore, a company that works
with consumer data. In her latest initiative, she's working with clients on the idea of
humanizing and monetizing data. Kitty, thanks so much for joining us today.
Q Kitty Kolding 0:35
Thank you, Ross. Great to be talking with you.
o
00:08 13:50
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In Otter Words -- Kitty Kolding, Chrysalis
Partners
9 Wed, Aug 26,2020 .7:03AM (O 13:50 &) Owner: Ross Rubin
SUMMARY KEYWORDS
data, otter, clients, conversations, kitty, humanizing, calls, chrysalis, kinds, understand, listen, people,
appealing, salespeople, studies, monetize, internal, combination, research, sales
A 0:00
Hi, everyone. I'm Ross Rubin, Analyst at Reticle Research. Welcome to
another installment of In Otter Words. Our guest today is Kitty Kolding, founder,
and CEO of Chrysalis Partners. Kitty has a long history working with data and
market research. She was previously the CEO of Infocore, a company that works
with consumer data. In her latest initiative, she's working with clients on the idea of
humanizing and monetizing data. Kitty, thanks so much for joining us today.
Q Kitty Kolding 0:35
Thank you, Ross. Great to be talking with you.
[
00:03 13:50
9 Il € « vy O M
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O'|.' r[])(c:tw‘:‘;ﬂoqd Otter for your meeting
internal users or actual customers to understand the nature of those people, how
technically adept they are, how comfortable they are with data and analytics. Then
we can tune the data presentation to them, which is a combination of visuals and
analytical narrative, and then just the overall presentation. We think about things
like pre-attentive attributes. We think about the way the human brain processes
information because it can make all the difference between someone
understanding and someone's eyes just glazing and moving on. That process
where we're doing these audience studies is one of the places where we use Otter
the most.

@ Ross Rubin  3:21
Okay. Let's drill down on that a bit more. In market research, we often talk about
quantitative data, numbers, and qualitative data, which is derived by interviews.
Those two really seem to come together in the work that you do with clients. Could
you give me an example of some application that you use Otter for in combining
these kinds of inputs?

Q Kitty Kolding 3:53

There's generally two scenarios where we use Otter. Both of them revolve around
this idea of where we are trying to make sure we can free up our mind space in the
context of some kind of person-to-person activity so that we can listen and be
Annd canvarcatinnalicte Aand 1indarctand tha rantavt of tha cranvarcatinn withant

—_—_—mmm

03:13 13:50

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internal users or actual customers to understand the nature of those people, how
technically adept they are, how comfortable they are with data and analytics. Then
we can tune the data presentation to them, which is a combination of visuals and
analytical narrative, and then just the overall presentation. We think about things
like pre-attentive attributes. We think about the way the human brain processes
information because it can make all the difference between someone
understanding and someone's eyes just glazing and moving on. That process
where we're doing these audience studies is one of the places where we use Otter
the most.
i
Playback Options X rore. In market research, we often talk about
llitative data, which is derived by interviews.
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o Playback is set to 1x. Paid subscribers can plication that you use Otter for in combining
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Skip Silence
[FER®) 13:50
9 P G v O M


Highlighting transcript

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maturity page to talk about that.
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update thanks to Kenny for creating that issue. Somebody at a direction
maturity page to talk about that.
o Speaker 2 0:45
was just me just your offensive so | was adding the link there. Folks. Seen
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Onboard new hire Dove Herskovits as APM for monitoring
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Otter, was | mentioned?
Outline
Otter, what are the action items from this meeting?
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- ¢ Speaker 2 mentions updates to the hiring process, including the addition of a third PM
6 of 300 monthly minutes used team and the hiring of a new APM monitoring.
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Onboard new hire Dove Herskovits as APM for monitoring
Review changes made to customer results language in handbook by
Christie and David Sakamoto
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Outline
Otter, what are the action items from this meeting?
Hiring, prioritizing, and updating the company handbook.
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- ¢ Speaker 2 mentions updates to the hiring process, including the addition of a third PM
6 of 300 monthly minutes used team and the hiring of a new APM monitoring.
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Target Gabe Weaver for a third manage PM role leading a new team
Onboard new hire Dove Herskovits as APM for monitoring
Review changes made to customer results language in handbook by
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prioritizing ruthlessly. They also defined the charter for the Manage area and
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- ¢ Speaker 2 mentions updates to the hiring process, including the addition of a third PM
6 of 300 monthly minutes used team and the hiring of a new APM monitoring.
* Speaker 1 questions the addition of "prioritize ruthlessly” to the customer results section, Message people or @otter
seeking clarification on the change.


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P i P I i

Lasted Updated October 2, 2023
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Next one category maturity page. Last week we talked about this Josh did
FOLDERS a great job of creating some new views. One of which is sort of this flow
chart showing how mature we're going to be at a given point in time,
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maturity page to talk about that.
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©® iamdianaford ° Speaker1 0:07
Next one category maturity page. Last week we talked about this Josh did
FOLDERS a great job of creating some new views. One of which is sort of this flow
chart showing how mature we're going to be at a given point in time,
which raised questions about whether we were forecasting that accurately.
If you haven't already, please go in and either confirm that it's accurate or
update thanks to Kenny for creating that issue. Somebody at a direction
maturity page to talk about that.
o Speaker 2 0:45
was just me just your offensive so | was adding the link there. Folks. Seen
the updates there for the charts. Qcheck it out. So got a good way you
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Press

pagePatterns:
Press & Media Page
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screenElements:
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pagePatterns:
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pageType: Marketing Marketing Marketing Marketing Marketing Marketing

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Press inquiries and brand guidelines. Get the most up-to-date company information
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Business Insider — Feb 18, 2024

Could Al personas attend your work meetings for you? One tech CEO says yes — and by the end of the year

Inc. — Feb 14, 2024

Otter Launches Al Product to Take the Time-Suck Out of Meetings
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1 billion meetings and Useless Meetings Waste Time Siri co-founder details ‘a huge
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your meetings. projects forward.
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Enterprise Times - Feb 13, 2024

Otter.ai loads sling with new Meeting GenAl capability

TechTarget — Feb 13, 2024

Otter.qi rolls out cross-platform Meeting GenAl

Voicebot.ai - Feb 13, 2024

Otter Invites Generative Al to Your Conference Room With New ‘Meeting GenAl' Chatbot and Tools
ITPro - Feb 13, 2024

Otter.qi thinks its new generative Al tools will give Microsoft, Google, and Zoom a run for their money
ComputerWorld — Feb 13, 2024

Otter.ai adds transcription archiving and recall across the enterprise

ZDNet - Feb 13, 2024

Otter.ai adds Al meeting features at no additional cost across all plans
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Otter in the News
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Trash

pageType: Application Application

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Privacy & security

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a
Privacy
You control your conversations (transcription and recordings).
Otter starts recording only when you
or a meeting participant presses
Record or invites OtterPilot to your - m
meeting. When this happens, Otter's
Al technology enables it to record
and transcribe automatically without
any human interference. Sales Team Huddle
1:00pm - 2:30pm <
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ol'.. SOLUTIONS APPS & INTEGRATIONS RESOURCES
For Business All Apps Blog
For Sales i0OS Careers
For Education Android Press
For Media Chrome Extension Help & Support
For Transcription For Slack Media Kit

For Zoom Affiliate
Privacy & Security
© 2024 OTTER.AI PRICING TERMS OF SERVICE PRIVACY POLICY JP COOKIE SETTINGS @ @ v
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Privacy & Security
At Otter.ai ("Otter”), we believe that voice collaboration is more effective and more efficient when you
can retain it, recall it and share it. We recognize your conversations may contain some of your most
sensitive and confidential information. That's why we are committed to keeping your information
private and secure. Additionally, we believe transparency is important to all meeting participants. As
such users are required to comply with local laws and regulations and must always ask for consent
and indicate when they are recording and transcribing conversations with others.
We follow best practices for privacy and security that align with global
regulatory requirements
SOC2TYPE 2 GDPR
AICPA) | )
. Otter utilizes best practices to protect our General Data Protection Regulation (GDPR) is
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We follow best practices for privacy and security that align with global
regulatory requirements

SOC2TYPE 2 GDPR

AICPA\ ¢ o)

SOC Otter utilizes best practices to protect our General Data Protection Regulation (GDPR) is

M customers' data and works with independent Europe's regulation for data protection and
experts to verify its security measures, and has privacy. We have incorporated GDPR standards
achieved SOC 2 Type 2 report against stringent into data practices to make sure our customers
standards. We work with an independent auditor have confidence in our security.
to maintain a SOC 2 report, which objectively
certifies our controls to ensure the continuous
security of our customers' data.
CCPA VPAT

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California Consumer Privacy Act (CCPA) is a w Otter recognizes the importance of Section 508 of
statute intended to enhance privacy rights and the Rehabilitation Act and for IT accessibility.
consumer protection for residents of Californiq, Otter has completed a Voluntary Product
United States. We do not sell your data. We have Accessibility Template (VPAT) to document
incorporated CCPA standards into our data compliance with accessibility requirements as
practices. outlined in Section 508.
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Frequently Asked Questions

Will Otter disclose my personal data? v
Under the Stored Communications Act, which means that under U.S. law, Otter's users are afforded certain privacy protections for government inquiries
for their data stored on Otter's systems.

Otter will not turn over any information about a customer without a legal process compelling Otter to do so.

In response to a subpoena, court order, or a search warrant issued by a court of competent jurisdiction, Otter will follow the process outlined in our Data
Request Policy.

Otter is committed to the importance of trust and transparency for the benefit of our Customers and does not voluntarily provide government or law
enforcement agencies with access to any data about users for surveillance purposes.

If you receive a request for my data, will you tell me? 7
Unless restricted by law or a court order, Otter intends to inform users promptly of any requests for their data by government officials or entities to permit
the user to have time to object or intervene in the requests.

Will you turn over the contents of my recordings to law enforcement? v
Otter will not turn over any information about a customer without a legal process compelling Otter to do so.

Will you turn over my data to a non-U.S. government? v


Notifications

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screenPatterns:
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A 14 guests


Direct messages

screenKeywords:
o.'.. Q Home Q Search R Paste meeting URL to record & Import
Jane Smith ~ Tod
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