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7 O ont Content Troubleshooting: Strategies for
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7 O ont Content Troubleshooting: Strategies for
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7 O ont Content Troubleshooting: Strategies for
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& Collections In the digital age, content is king.
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© New Help Center @ GRGERCEEIELE, content is king. Whether you're managing a blog, a social media
platform, or a business website, the quality and functionality of your content are crucial
for attracting and retaining your audience. However, even the best-laid plans can
encounter problems. This is where content troubleshooting comes into play. This article
delves into common content issues and provides strategies for identifying and resolving
them effectively.
4 ### Understanding Content Troubleshooting
Content troubleshooting involves identifying, diagnosing, and fixing issues within your
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7 O ont Content Troubleshooting: Strategies for
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JDM HELP CENTER v
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Last undated a few seconds aao by Jane Smith
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) Sew e pEaEs (1) TR e B, content is king. Whether you're managing a blog, a social
media platform, or a business website, the quality and functionality of your
content are crucial for attracting and retaining your audience. However,
even the best-laid plans can encounter problems. This is where content
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issues and provides strategies for identifying and resolving them effectively.
4
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7 O ont Content Troubleshooting: Strategies for
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ARG ENC e EIET[3, content is king. Whether you're managing a blog, a social media
platform, or a business website, the quality and functionality of your content are
crucial for attracting and retaining your audience. However, even the best-laid plans
can encounter problems. This is where content troubleshooting comes into play.
This article delves into common content issues and provides strategies for
identifying and resolving them effectively.
4
| u ### Understanding Content Troubleshooting
if Content troubleshooting involves identifying, diagnosing, and fixing issues within your
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Default language
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7 O ont Content Troubleshooting: Strategies for
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JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
Last updated a few seconds ago by Jane Smith
B i > @ Hl H2 H3 H4 ) = = = = 1]
© New Help Center @ ARGENC(EIEIRELTE content is king. Whether you're managing a blog, a social media
platform, or a business website, the quality and functionality of your content are crucial
for attracting and retaining your audience. However, even the best-laid plans can
encounter problems. This is where content troubleshooting comes into play. This article
delves into common content issues and provides strategies for identifying and resolving
them effectively.
4 ### Understanding Content Troubleshooting
Content troubleshooting involves identifying, diagnosing, and fixing issues within your
i digital content. These issues can range from technical problems, such as broken links
and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
F18 topics. Effective troubleshooting ensures that your content is not only accessible but
also engaging and valuable to your audience.
(|
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1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They
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2. **Slow LoalU I > ;IR R — R -4 e i s I A . [ikely to
° leave before engaging with It. This can be caused by large image files, unoptimized
|You have 8 days left in your Advanced trial € Continue setup
Articles Q [1m] English version Draft Last saved a few seconds ago More v Cancel m m
o Default language
1] ARTICLES
&% All articles
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@ Published
7 O ont Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
| ast undated a few seconds aan hv .lane Smith
B i > @ HI H2 H3 Ha &) = = = = 1]
© New Help Cent T . .
TIPS RGECEEER, content is king. Whether you're
managing a blog, a social media platform, or a business
website, the quality and functionality of your content are
crucial for attracting and retaining your audience. However,
even the best-laid plans can encounter problems. This is
where content troubleshooting comes into play. This article
4 delves into common content issues and provides
strategies for identifying and resolving them effectively.
| u
i ### Understanding Content Troubleshooting
& Content troubleshooting involves identifying, diagnosing, and fixing issues within your
digital content. These issues can range from technical problems, such as broken links
2 and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
e topics. Effective troubleshooting ensures that your content is not only accessible but
°* also engaging and valuable to your audience.
=) ### Commorgl (1]
@ O B = % 5 @9 - & U1 e
° 1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They
|You have 8 days left in your Advanced trial € Continue setup
Articles Q [1m] English version Draft Last saved a few seconds ago More v Cancel m m
Default language
(4]
1] ARTICLES
&% All articles
.
@ Published
7 O ont Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
Last updated a few seconds ago by Jane Smith
B i > @ Hl H2 H3 H4 ) = = = = 1]
© New Help Center @ iR X lefi 1 e =, content is king. Whether you're managing a blog, a social media
platform, or a business website, the quality and functionality of your content are crucial
for attracting and retaining your audience. However, even the best-laid plans can
encounter problems. This is where content troubleshooting comes into play. This article
delves into common content issues and provides strategies for identifying and resolving
them effectively.
4 ### Understanding Content Troubleshooting
Content troubleshooting involves identifying, diagnosing, and fixing issues within your
i digital content. These issues can range from technical problems, such as broken links
and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
F18 topics. Effective troubleshooting ensures that your content is not only accessible but
also engaging and valuable to your audience.
(|
### Common Content Issues
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1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They
® occur when glislcloade to o vosothot oo lonsar axicte orbac boso vasiod (1)
2. **Slow LoalU I > ;IR R — R -4 e i s I A . [ikely to
° leave before engaging with It. This can be caused by large image files, unoptimized
|You have 8 days left in your Advanced trial € Continue setup
Articles Q [1m] English version Draft Last saved a few seconds ago More v Cancel m m
Default language
(4]
1] ARTICLES
&% All articles
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@ Published
7 O ont Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
Last updated a few seconds ago by Jane Smith
© New Help Center @ In the digital age, content is king. Whether you're managing a blog, a social media
platform, or a business website, the quality and functionality of your content are crucial
for attracting and retaining your audience. However, even the best-laid plans can
encounter problems. This is where content troubleshooting comes into play. This article
delves into common content issues and provides strategies for identifying and resolving
them effectively.
4 ### Understanding Content Troubleshooting
Content troubleshooting involves identifying, diagnosing, and fixing issues within your
i digital content. These issues can range from technical problems, such as broken links
and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
F18 topics. Effective troubleshooting ensures that your content is not only accessible but
also engaging and valuable to your audience.
(|
### Common Content Issues
o
1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They
® occur when glislcloade to o vosothot oo lonsar axicte orbac boso vasiod (1)
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Adding a reply button

appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

pageType: Application Application Application Application Application

allAppCategories: CRM Business

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Enabling messenger calls

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screenPatterns:
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pageType: Application Application Application Application

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L) PLATFORMS
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pageType: Marketing

hotspotType: Scroll Vertically

screenElements:
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pagePatterns:
Features Page
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pageType: Marketing Marketing Marketing Marketing Marketing Marketing

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Adding an announcement

hotspotType: Keyboard Input

pageType: Application Application Application Application Application Application Application Application Application

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Creating a new article

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© New Help Center @ In the digital age, content is king. Whether you're managing a blog, a social media
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for attracting and retaining your audience. However, even the best-laid plans can
encounter problems. This is where content troubleshooting comes into play. This article
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them effectively.
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Q Automation| [x]
5,108 Topics 12,821 Replies 14,192 Men @& Auto notify users on conversations via notes in automation / workflow Recently online e 3
@& Cantfind SLA button on automation flows
Q Using Hubspot Integration to trigger custom workflows/automations
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|Nathan Sudds, Consultant | activelabs.ca | Schedule a call: cal.com/nathansudds/intercom
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@ Nathan Sudds Expert User + 178 replies * 18 days ago
@Craig Titherington After thinking about this more, | tried to setup what | think you
4 were trying to do and | believe there’s no way to add an @mention in a note through this
Workflow - if you are trying to tag the team, which could be a good feature request but |
still think if we talk it through there’s likely a better way to accomplish this if you can
share more of the why behind this use case. Happy to connect to talk about it, you
could potentially change assignment based on who is interested or add tags or setup
notifications via another avenue i.e. Slack or other tools the team uses to action this type
of situation but having mentions in the generated note might be worth asking for in the
Ideas section if you feel like that’s the best outcome. Are you setting up a step that
checks the first message for certain keywords to then tag someone on this in this case?
Nathan Sudds, Consultant | activelabs.ca | Schedule a call: cal.com/nathansudds/intercom
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Home > Forum Support overview > Product Area > Conversations > Auto notify users on conversations via notes in automation / workflow
Related topics
Auto notify users on conversations via notes in automation / workflow Is it possible to start an auto workflow by pushing
19 days ago « 2 replies + 22 views out a message to a user based on a ticket or
custom attributes in the bot?
Workflows
Craig Titherington New Participant - 1reply
Slack Convert / Intercom Convert - deprecated?
Anyone found a way of auto notifying a “user” in the system via a note in a conversation (/]
for customers they may care about. We have the odd use-case where specific types of Apps & Integrations
conversations or companies/users are of interest to users, but | have not been able to i L .
. automate sending the conversation via email to
add users to automation workflow. N .
our service desk if Fin has not resolved the
customer’s question
EG. Keywords are of interest to a particular user and we let them know automatically via Fin Al Agent
tags?
Launch custom bot in opened conversation ()
Use Case below, | tested using Owner Name from Salesforce (via native and ETL source) Workflows
and @mentions do not work. Why would you want an auto-reply feature?
(Question from an Intercom Product Manager) 0
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|Customer sends their first @ Nathan Sudds
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Best answer by Nathan Sudds
@Craig Titherington After thinking about this more, | tried to setup what | think
you were trying to do and | believe there’s no way to add an @mention in a note
through this Workflow - if you are trying to tag the team, which could be a good
feature request but | still think if we talk it through there’s likely a better way to
accomplish this if you can share more of the why behind this use case. Happy
to connect to talk about it, you could potentially change assignment based on
who is interested or add tags or setup notifications via another avenue i.e. Slack
or other tools the team uses to action this type of situation but having mentions
in the generated note might be worth asking for in the Ideas section if you feel
like that’s the best outcome. Are you setting up a step that checks the first
message for certain keywords to then tag someone on this in this case?
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|2replies Oldest first

@ Nathan Sudds Expert User + 178 replies 18 days ago
@Craig_Titherington I'd love to understand more about this use case to see if what you

4 are trying to do might be possible. At first glance, | think there’s some confusion here in
that notes in a conversation are private to your team in Intercom only and not available
to add a mention tagging a user if that’s what you are trying to accomplish. Are you
trying to alert yourself or the team to a user’s interest in a specific feature etc? In that
case there should be a way to do that but you may need to go about it a different way.
I'd be happy to jump on a call to discuss your use case better, it seems you have an
interesting idea but not sure Intercom is designed for this type of use case but there may
be a workaround or integration that could be implemented to get the results you are
looking for. See my calendar link in my signature and feel free to book a time to connect
or share more here in the thread.
Hope this helps!
Nathan Sudds, Consultant | activelabs.ca | Schedule a call: cal.com/nathansudds/intercom

Like Quote

@ Nathan Sudds Expert User + 178 replies * 18 days ago
@Craig Titherington After thinking about this more, | tried to setup what | think you

4 were trying to do and | believe there’s no way to add an @mention in a note through this
Workflow - if you are trying to tag the team, which could be a good feature request but |
still think if we talk it through there’s likely a better way to accomplish this if you can
share more of the why behind this use case. Happy to connect to talk about it, you
could potentially change assignment based on who is interested or add tags or setup
notifications via another avenue i.e. Slack or other tools the team uses to action this type
of situation but having mentions in the generated note might be worth asking for in the
Ideas section if you feel like that’s the best outcome. Are you setting up a step that
checks the first message for certain keywords to then tag someone on this in this case? l
Nathan Sudds, Consultant | activelabs.ca | Schedule a call: cal.com/nathansudds/intercom


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