Multi-Line Phone System

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How does a multi-line phone work
Multi-line phone systems for small businesses are a relatively simple, basic telephone system. They often serve as a
middle-ground for firms who need multiple lines but are not large enough to warrant an in-house Private Branch
Exchange (PBX) system.
However, these business phone systems are typically quite limited in their versatility, as a single-device system
cannot engage in more than one outgoing call at the same time. Multi-device systems can do a bit more, but they are
still inherently limited.
A multi-line phone system used to make sense for small firms because they were substantially lower in cost than a
PBX system. Today, a better option exists: Cloud PBX systems that leverage VolP phone technology. These innovative
business phone systems allow for greater versatility, better mobility, and lower costs than traditional telephone
systems while offering a suite of advanced features to improve the efficiency of business communications.
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How to set up a multi-line phone system
Cloud phones are an innovative alternative to traditional office PBX systems. Instead of firms hosting a physical PBX
desk phone in their offices, similar technology is utilized in the cloud. This frees businesses from the hassle of
purchasing and maintaining expensive business phone equipment and provides much more versatility than
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What are multi-line phones
How does a multi-line phone work
How to set up a multi-line phone system
Cloud phone systems vs traditional phone systems
Which multi-line phone system is best for your business
Cloud multi-line phone system: FAQ
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What are multi-line phones e
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What are multi-line phones
. Multi-line phone systems are designed to allow a single telephone system to
= host multiple lines. Similarly, they allow two phones to share the same
‘ telephone line. Typically, both phones will ring at once, and can be answered by
l . either party or both at the same time.
! « ’ Multi-line phone systems have a number of useful applications for large and
s & small businesses:
A single employee can accept multiple important calls on multiple phone
lines from the same device
A secretary can screen calls before passing them on to an executive
A manager can monitor the calls of an employee and step in where
necessary
Two employees in the same department can share phone lines, ensuring
that someone is always available to answer important calls
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Multi-line Phone Systems for Business
Multi-line phone systems are an integral part of many business’ communications infrastructure. Cloud
technology has revolutionized the process, offering better features, enhanced scalability, and lower
costs.
Jump to a section

What are multi-line phones

How does a multi-line phone work e
How to set up a multi-line phone svstem
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Which is the best multi-line phone system for your
business
Zoom is a leader in the digital communications industry. Our innovative video conferencing tools have revolutionized
the way businesses communicate internally and externally. And now, Zoom Phone is providing powerful tools for
businesses to modernize their multi-line phone systems with the help of cloud-based VolP technology.
0 Cloud PBX you canrely on 0 Easy to switch and grow when you do
Zoom Phone is a digital telephone systems provider that functions entirely in Zoom Phone makes it simple and affordable to make the switch to a cloud multi-
the cloud. Businesses can sign up and utilize a cloud-based PBX business line phone system. You can get started in minutes and the process can be done
phone system that’s hosted on our globally distributed servers. Zoom Phone entirely online. New users can be added with the click of a mouse, allowing for
offers enterprise-class security and reliability at a price that’s accessible for ultimate scalability and flexibility. Unlike traditional business phone systems,
large and small businesses. Zoom Phone is not held back by physical hardware limitations. Whether your
business has 5 employees or 5,000+, Zoom Phone has the features,
infrastructure, and competitive pricing to fit your needs.
° Affordable, predictable, globally available ° Dynamic and integrated
Zoom Phone uses innovative cloud technology to offer industry-leading Zoom Phone is integrated with dozens of popular business applications. It works
features at competitive prices. Businesses can get started for as little as $10 seamlessly with Zoom Meetings, allowing users to elevate a 1:1 call to a Zoom
per user, per month. Costs are predictable and transparent, and easy admin video conference meeting. It provides out-of-the-box integrations with business
features make it simple for managers to oversee communications remotely. tools like Salesforce, Slack, Google G-Suite, Microsoft Office 365, and much more.
Zoom Phone is available in 42 countries and growing, giving multinational Dozens of innovative features give employees the tools needed for efficient and
firms the freedom to manage global communications on a single platform. productive business communication. By consolidating voice, video, chat and
more, Zoom Phone is the dynamic communications platform that can help your
business thrive. e
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Cloud phone systems vs traditional phone systems
Cloud phone systems Traditional phone systems
‘ Make and receive calls over the internet ‘ Calls route through traditional, physically-wired
phone lines
@ Nolimit to the number of users or phone lines
‘ Number of lines is limited by the number of physical
‘ Requires no equipment or hardware e 1wt
‘ Can be used from anywhere, on any device ‘ Requires substantial investment in physical PBX
‘ Combines voice, video and chat into one platform system and phone hardware
‘ User-friendly apps and software for all major devices ‘ Can only be used on physical office phones, in a
specific location
. Covers voice and conference calling only
@ Noappsorsoftware


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well as developing new business plans with growth partners. Must have experience with working
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Virtual Agent Vo e
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Meet Zoe: the newest member of the Zoom family

f Today’s consumers crave personalized experiences and as many as 72% want immediate service. With this in
mind, we launched Zoom Contact Center in 2022 to meet our customers where they are across email, chat,

y voice, and video. To complement our omnichannel CCaasS offering, we acquired the conversational Al platform,
Solvvy, and began developing Zoom Virtual Agent (ZVA), which we affectionately call “Zoe,” for customer

in support.
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A

= was missing from our previous chatbot. Although we could see who opened the chatbot and when they were
handed to a live agent, we lacked transparency into their conversations, the content they accessed, and the

B steps they took to resolve their issues.
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help and redesign our workflows to move them toward a quicker resolution.
“We're able to understand the full user journey during the chatbot interaction, allowing us to tighten up our
workflows and use the metrics from our virtual agent to make alterations when needed,” Lawrence Barreca,
Zoom Automation Content Specialist said.

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March 27,2023 - 5 min read March 27,2023 - 4 min read March 23,2023 - 7 min read
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T T I T T T T T T S O T T T T T T T G T o s

outsource work. Not to mention, onboarding can be time-consuming, expensive, and even risky. To maintain
the competitive advantage, more and more businesses are finding ways to implement Al into their CX
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Our enterprise cloud contact center and virtual agent can help you launch Al and machine learning into your
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Submitting feedback

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