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What results have you seen since you implemented Intercom? Any hard metrics you can share?
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months after launching Fin, it now handles more than 50% of our total support cases.
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Financial Services, FinTech, Real Estate

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Can you tell us about your customer communications setup before Intercom, and what challenges you faced?
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FUNDRISE We spoke with Luke Ruth, Chief Product Officer at online investment
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handling those low-complexity cases. All of the answers to their frequently
asked questions already existed in their site and app, but people just weren't
finding them. The team saw Fin as a great opportunity to serve up their
content in a way that was more easily accessible to customers. Less than
three months after launching Fin, it now handles more than 50% of their
total support cases.
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Written by Beth-Ann Sher
What sets Intercom apart?
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What can | do with Intercom?
You can use Intercom for:
* Customers - Meet your customers wherever they are, whenever they contact you,
with omnichannel support and a fully integrated help center. Plus, forget everything
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Learn about each of Intercom's features here.
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