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appName: Givingli

appCategory: Lifestyle

appTagline: We make gifting and celebrating better for everyone

companyHqRegion: US & Canada

companyStage: Early Stage

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About us

pageType: Marketing

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2023 Front Rewind: Raising the bar for How to improve your meeting culture— 5 Steps for Improving Logistics
exceptional service at scale virtual and in-person Customer Service
Mathilde Collin Honored by Goldman Lessons on inclusive collaboration from 13 email etiquette rules support leaders
Sachs for Entrepreneurship author Jodi Detjen should share with their team
Launching Front’s Public Bug Bounty How to build a high-performing team Deofjllne reminder email samples: How
Program to give a gentle nudge

Asynchronous communication: The How to reply to positive customer

more productive, inclusive way to work reviews

Shared inbox rules: How to set them up 6 excellent apology emails to send to

successfully your customers


Collaboration

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The building blocks of next-level collaboration

Shared inboxes Clear resolutions

With everyone working in a shared space, there’s more clarity Know what's left in the work queue when it’s clear which

on the status of customer conversations. conversations are open or resolved.

Al summaries Collision detection

Skip trying to catch up on long threads. Let Al give you a Embarrassed over duplicate replies? See when a teammate is

summary in the comments of a thread. actively responding in real time.

Project management Slack integration

Stay on top of tasks by integrating your favorite project Respond to Slack messages directly from Front or push Front

management tool like Asana and more. conversations to Slack.

Internal discussions Conversation guests

Skip the extra chat tool and spin up internal discussions to get Loop in non-Front users if you need them to weigh in on a

aligned with the rest of your team. message.
|' Front Product Solutions Pricing Resources Contact Us Sign In Try for Free Request a Demo
WHAT IS FRONT? CAPABILITIES
Product overview Collaboration Knowledge Base
Learn how Front helps build stronger customer Work more efficiently with next-level team Resolve customer inquiries faster and unlock
relationships and operational efficiency coordination deflection to scale your support
Frontin 2 min Workflow automation Live chat
See how Front keeps all responses fast, accurate, Organize, route, and resolve communication at Support customers in real time on your website or
and human scale app and automate flows with chatbots
Analytics Integrations & API
Inform decisions with team performance, Seamlessly connect other systems to sync
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|' Front Product Solutions Pricing Resources Contact Us Sign In Try for Free Request a Demo
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Know who owns what No more hunting for context
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owner for every conversation. customer context are in one place.
Quickly tag in teammates Easily get feedback
In-thread comments replace the extra internal emails or DMs Respond to customers faster with auto-shared drafts for
with real-time, behind-the-scenes chat. speedy review and approvals.
|' Front Product Solutions Pricing Resources Contact Us SignIn Try for Free Request a Demo
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|' Front Product Solutions Pricing Resources Contact Us Signin
COLLABORATION
Delight customers with a reimagined way to work
Front helps teams work in sync to be more responsive to customers — leaving no message behind.
Coordinate with ease Resolve inquiries effectively Make customers feel seen
You'll be surprised at how much faster Your customers will tell the difference No need to leave customers hanging
you can align with your team without when your teams automatically know when teams can get up to speed when
starting another thread. when to play their part. someone’s OO0 or between shifts.
|' Front Product Solutions Pricing Resources Contact Us Signin
ff Front’s intuitive and simple design enabled more
efficient cross-functional team collaboration and less
switching across apps like Slack, saving 1+ hours per
team member on Front. This saved $211,250 in
productivity to deliver a more consistent customer
experience.
Joe Emison
Co-founder & CTO
@ BRANCH
|' Front Product Solutions Pricing Resources Contact Us Signin
See the power of Front
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uplevel their customer a recession
experience
Read more - Read more - Read more -


Topic detail

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pageType: Marketing Marketing Marketing Marketing Marketing

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BUILD TEAM CULTURE BUILD TEAM CULTURE
Ten bold examples of transparency 3 inspiring reads on leading a
in the workplace remote team with trust
Your people need to know what’s happening in order to do their Zapier, Doist, and Buffer have fully remote teams. Here’s their
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Account detail

appName: bunq

appCategory: Finance

appTagline: Mobile banking made easy

companyHqRegion: Europe

platform: ios

hotspotType: Tap

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Partnerships

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' Front Product Solutions Pricing Resources Contact Us Sign In Try for Free Request a Demo
EXPLORE LEARN CONNECT
Blog Guides & Webinars Integrations Directory
Stories that focus on building stronger customer Sign up for trainings, watch videos, and Customize Front for your business with 110
relationships download resources integrations
Customer Stories Front Community Developer Portal
See how our customers are powering their Ask questions, get answers, and connect with Learn about Front’s APIs and build your own
businesses with Front fellow Front users and experts custom integrations
Front’s Support Report Front Academy Channel Partnerships
See our support team’s real data and Enroll in courses to learn best practices and Partner with us to expand your services, drive
performance metrics, pulled from Front Analytics achieve your goals with Front new business, and get support
Security Help Center Download App
Ensure your data’s confidentiality, integrity, and Need help with Front? Search for answers or Get Front on your devices
availability browse our knowledge base
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|' Front Product Solutions Pricing Resources Contact Us Signin
Ready to become a channel partner?
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agreement with you track to success
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Front Channel Partner benefits
Partners receive exclusive access to incentives, resources, and support.
Tech & product benefits Sales benefits Marketing benefits
° Priority support ° Commissions on annual license ° Co-marketing opportunities
revenue
° Free Front account ° Lead sharing opportunities
° Front sales enablement kit
° Product demos ° Right to use Front brand assets
° Access to Front sales team
resources
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Work email
First name Last name
Job title Company
Phone number
partner — &
Website Linkedin company URL
Fill out the form below to learn more. All
information will be kept confidential and does
not commit your company to joining the Country Company size
program. Please allow up to a week for a Front Select one v
representative to follow up.
Type of partner
Why are you interested in Front?
|' Front Product Solutions Pricing Resources Contact Us Signin

ff Front has been a great value-add for our client-
partners. NUTEQ has expanded our service offerings
and helped our clients scale, while lowering their cost
of doing business. The open interface ensures rapid
deployment and integration of additional best-in-
class offerings.
=0\ Mike Roddy
( Chief Executive Officer
A? NUTEQ Solutions

Ready to become a channel partner?
|' Front Product Solutions Pricing Resources Contact Us Signin Try for Free Request a Demo
I (4

Why partner with uss
Expand your services Drive new business Access dedicated resources
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more customers to the power of Front earn attractive commissions that grow your training, technical support, and co-
business marketing opportunities to develop your
Front toolkit
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Partners receive exclusive access to incentives, resources, and support.
|' Front Product Solutions Pricing Resources Contact Us Signin
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Privacy policy

pagePatterns:
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pageType: Marketing Marketing Marketing

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© Givingli
Terms of use Privacy Policy X
© 2023 All Rights Reserved, Givingli Inc.
|To the extent you are receiving SMS Messaging from a member of the GIVINGLI family of brands, you may opt out of
@ Givingli receiving SMS messaging by replying to any message we send you with the word "STOP" or contacting us. Tothe  Apoutus  Business Start Gifting

extent you receive notifications from any of our applications, you may opt out of receiving push notifications on your

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NOTE: Please allow up to ten (10) business days for us to process your request. If you make a purchase through an

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What measures does GIVINGLI take to ensure the security of this Personal Information?

We use procedural and technological security measures which are reasonably designed to help protect personal

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We use encryption, passwords, and physical security measures to help protect your personal information against

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How does GIVINGLI treat personal information related to children?

Our GIVINGLI Services are not directed at children under the age of 13 and we do not knowingly collect personal

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OR

GIVINGLI LLC

9701 Wilshire Blvd.

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Attn: Privacy Policy
|@ Givingli Aboutus  Business Start Gifting
G [ [ ] gl [ J P [ ] P l [ J
Effective Date: 9/10/2018
What does this Privacy Policy cover?
Thank you for visiting a website or application provided by GIVINGLI LLC. GIVINGLI LLC and its affiliates ("GIVINGLI")
are committed to respecting your privacy. This Privacy Policy outlines GIVINGLI's collection and use of personal
information ("Privacy Policy").
GIVINGLI currently owns or operates the following: GIVINGLI.COM and GIVINGLI APP, among others. These brands
may be updated from time to time by GIVINGLI without notice.
GIVINGLI collects information through: (a) its various websites including, but not limited to, www.GIVINGLIl.com and
other websites as it may introduce or acquire in the future; (b) various social media accounts and channels including,
but not limited to, Facebook, Twitter, Instagram, Pinterest and YouTube; and (c) through our various other messaging,
telephone and other forms of communications, mobile technologies, applications and services, in each case, as may
be updated by GIVINGLI from time to time (collectively, the "GIVINGLI Services"). The privacy practices outlined in this
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What types of Personal Information and related information does GIVINGLI collect from you?
GIVINGLI Services
GIVINGLI collects certain personal information through the GIVINGLI Services described above - including through our
websites, through social media accounts and channels, and via our applications, mobile technologies, telephone
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Front Academy

pageType: Application Application Application Application Application Application

screenKeywords:
Authorize Front Academy to connect to your
Front company?
Front Academy will have access to:
« Your user profile information: username, name, and email address
(Read only)
Front Academy will not have access to:
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« Company information (Read only)
|' ‘ Front ACGdemy Home My Training Learning Paths All Courses Live Training Q @
Welcome to Front Academy!
What are you looking to learn?
LEARNING PATH LEARNING PATH LEARNING PATH
Set up Front for my company Front for my daily work Front Analytics
This learning path is for account admins who are This learning path is for Front users who will be This learning path is for users who want to
responsible for setting up your company's Front using Front for their daily work and team leverage Front Analytics to help them make more
account. collaboration. intelligent and insightful business decisions.
Start Path = Start Path = Start Path =
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Front Administrator Certification
Be recognized for your in-depth knowledge of Not sure where to start? Browse the full course
Front and earn your company's trust as the go- catalog to discover everything Front Academy
to expert for all things Front by becoming a Front has to offer.
Certified Administrator!
Start Path = Explore all courses —
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|' ‘ Front ACG d e my Home My Training Learning Paths All Courses Live Training Q @

LEARNING PATH LEARNING PATH LEARNING PATH
Set up Front for my company Front for my daily work Front Analytics
This learning path is for account admins who are This learning path is for Front users who will be This learning path is for users who want to
responsible for setting up your company's Front using Front for their daily work and team leverage Front Analytics to help them make more
account. collaboration. intelligent and insightful business decisions.
Start Path = Start Path = Start Path =

Front Administrator Certification

Be recognized for your in-depth knowledge of Not sure where to start? Browse the full course

Front and earn your company's trust as the go- catalog to discover everything Front Academy

to expert for all things Front by becoming a Front has to offer.

Certified Administrator!

Start Path = Explore all courses —
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' ‘ Front ACGdemy Home My Training Learning Paths All Courses Live Training Q @}
Welcome to Front Academy!
What are you looking to learn?
LEARNING PATH LEARNING PATH LEARNING PATH
Set up Front for my company Front for my daily work Front Analytics
This learning path is for account admins who are This learning path is for Front users who will be This learning path is for users who want to
responsible for setting up your company's Front using Front for their daily work and team leverage Front Analytics to help them make more
account. collaboration. intelligent and insightful business decisions.
Start Path = Start Path = Start Path =
|' ‘ Front ACGdemy Home My Training Learning Paths All Courses Live Training Q @
Welcome to Front Academy!
What are you looking to learn?
LEARNING PATH LEARNING PATH LEARNING PATH
Set up Front for my company Front for my daily work Front Analytics
This learning path is for account admins who are This learning path is for Front users who will be This learning path is for users who want to
responsible for setting up your company's Front using Front for their daily work and team leverage Front Analytics to help them make more
account. collaboration. intelligent and insightful business decisions.
Start Path = Start Path = Start Path =
|' ‘ Front ACGde my Home My Training Learning Paths All Courses Live Training Q @

Consolidating your customer communication channels

DO The first step in setting up Front is to consolidate your communication channels — email, chat, social media, SMS, etc. — so that you and your teammates

b
can manage and reply to any message directly from Front. By the end of this course, you will have all of your channels added and be ready to start...
How your team collaborates in Front

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AR Supercharge your team with Front’s suite of collaborative features designed to help everyone together work with maximum efficiency. In this course, you
will learn how to assign and share work, have internal discussions, and increase productivity with message templates. Gone are the days of forwarding...
Leveraging SLAs to create safety nets and never miss a message again

@ Service Level Agreements (SLAs) are the name of the game in customer service. With SLAs, you'll ensure every single message is replied to within a specific
amount of time. You’ll never miss deadlines, leave customers waiting or get beat by faster competition ever again.In this course, you'll learn why SLAs...
Measuring and improving team performance

’

;\//“ If you want to know how to serve your customers best, you need a crystal clear understanding of your teams’ effectiveness. In this course, you'll learn how
to use the Team Performance report to gain insight into conversation volume, how fast your team handles conversations, your busiest times of the week,...
Routing & assigning conversations to the right owners

R

?} In this course, you'll learn how to route conversations to the right work queues (inboxes) inside Front so the right conversations get to the right people
faster. Front can automate routing to reduce response times and ensure conversations don't fall through the cracks; whether you want to automatically...
Satisfied Customers: A guide to measuring and improving CSAT

@ CSAT, or customer satisfaction score, is a key performance indicator that companies need to track. It measures how satisfied your customers are with
your services and products, or rates the experience a customer has with your business.In this course, you’ll learn how to measure your company’s CSAT...
|' ‘ Front Accde my Home My Training Learning Paths All Courses Live Training Q @
Search Results
showing 111 results for "customer” Filter
Bringing customer context into Front with contacts and accounts
Context is key when speaking to customers, so Front brings your customer information right alongside your conversations. In this course, you’ll learn how
to leverage your customer information to automate workflows and respond with care using the most relevant information. Sounds like a great way to...
Centralize information with Front Knowledge Base
Information sprawl in businesses is a challenge that eats up time, resources, and customer relationships. Instead of investing the limited time we have into
building trust and solving problems with customers, we often spend it gathering dispersed information or finding the right SME to even start the process....
Chatbots: Create chatbots for Front Chat with no coding
@ Front Chatbots are a powerful tool to ensure your team is focused on answering the most important conversations. Chatbots can help you gather
information about a customer’s inquiry, and from there, the chatbot can either directly resolve the inquiry or can pass it along to an agent to handle.By...
Classifying, organizing, and measuring conversations with tags
O Organization is key to helping all of us understand the type of work we have to complete. Whether our team needs to fix product bugs, identify if
customers are asking about refunds or providing positive product feedback, or we want to define the types of shipments our team provides, Front tags w...
Consolidating your customer communication channels
gO The first step in setting up Front is to consolidate your communication channels — email, chat, social media, SMS, etc. — so that you and your teammates
can manage and reply to any message directly from Front. By the end of this course, you will have all of your channels added and be ready to start...
|' ‘ Front ACGdemy Home My Training Learning Paths All Courses Live Training customer] Q @
Welcome to Front Academy!
What are you looking to learn?
LEARNING PATH LEARNING PATH LEARNING PATH
Set up Front for my company Front for my daily work Front Analytics
This learning path is for account admins who are This learning path is for Front users who will be This learning path is for users who want to
responsible for setting up your company's Front using Front for their daily work and team leverage Front Analytics to help them make more
account. collaboration. intelligent and insightful business decisions.
Start Path = Start Path = Start Path =


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Creating a linked conversation

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You will assist this
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A
= Spark U... APR15,12:53 PM &
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. @itscindyjung Hi Cindy, w... M
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|You will assist this
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A
= Spark U... APR15,12:53 PM &
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’ @itscindyjung Hi Cindy, w... M
B Personal draft Only visible to you SHARE DRAFT
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|No subject
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A
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’ @itscindyjung Hi Cindy, w... M
B Personal draft Only visible to you SHARE DRAFT
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Knowledge base

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Settings (Personal)

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