General

screenElements:
Badge
Status Dot

screenPatterns:
Timeline & History
Date & Time

screenPatterns:
Timeline & History
Date & Time
Settings & Preferences

screenKeywords:
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Jane Smith turned their away mode off and did not reassign their conversations. May 31, 2024, 6:57 AM PDT 158.140.162.175
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Blocked people Jane Smith turned their away mode on and did not reassign their conversations. May 31, 2024, 6:57 AM PDT 158.140.162.175
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Jane Smith turned their away mode on and did reassign their conversations. May 31, 2024, 6:57 AM PDT 158.140.162.175
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Jane Smith turned their away mode on and did not reassign their conversations. May 31, 2024, 6:52 AM PDT 158.140.162.175
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appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

screenElements:
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screenPatterns:
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pageType: Application Application Application Application Application

allAppCategories: CRM Business

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hotspotType: Keyboard Input

screenElements:
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screenElements:
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screenPatterns:
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pageType: Application Application Application Application Application Application Application

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actions:
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Overview

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Creating a team

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John Doe JDM
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O Yes

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John Doe JDM
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|Welcome to Intercom
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personalize your experience.
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pageType: Marketing

pageType: Marketing Marketing Marketing Marketing Marketing Marketing

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Importing contacts

actions:
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screenPatterns:
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screenElements:
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pageType: Application Application Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
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1 of 6: Select the column which contains emails of your users
Every user stored in Intercom must have an email.
Column1 Column 2 Column 3 Column 4
Email Address User ID Full Name Signup Date
1 userl@example.com 17 1 1 John Doe 1 15/01/24
2 user2@example.com 2 2 2 Jane Smith 2 20/02/24
3 user3@example.com 3 3 3 Emily Johnson 3  05/03/24
4 user4d@example.com 4 4 4 Michael Brown 4 10/04/24
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|You have 11 days left in your Advanced trial € Continue setup
Import your users or leads from a CSV @ uploadCSV @ Map attributes (3 Tag (4 Import
2 of 6: Select the column which contains user IDs Previous step Skip this step
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|You have 11 days left in your Advanced trial Buy Intercom € Continue setup
Import your users or leads from a CSV @ uploadCsV @ Map attributes @ Tag (4 Import
Tags let you group a set of users together. For example, they're great for
highlighting VIP customers or potential beta testers.

For more information about tags, visit our help doc.
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updated. You can also add more tags to identify these users.

9 CSV Import - 2024-06-0112:00:17 UTC

+ Add another tag
|You have 11 days left in your Advanced trial Buy Intercom ‘€ Continue setup
Import your users or leads from a CSV @ uUploadCSV  (2) Map attributes  (3) Tag  (4) Import

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|You have 11 days left in your Advanced trial Buy Intercom € Continue setup
Import your users or leads from a CSV @ uUploadCSV  (2) Map attributes  (3) Tag  (4) Import
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Import your users or leads from a CSV @ UploadCSV @ Map attributes  (3) Tag (4 Import
1 of 6: Select the column which contains emails of your users
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1 userl@example.com 17 1 1 John Doe 1 15/01/24
2 user2@example.com 2 2 2 Jane Smith 2 20/02/24
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|You have 11 days left in your Advanced trial Buy Intercom € Continue setup
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|You have 11 days left in your Advanced trial € Continue setup
Import your users or leads from a CSV @ uploadCSV @ Map attributes (3 Tag (4 Import
1 of 6: Select the column which contains emails of your users
Every user stored in Intercom must have an email.
Column1 Column 2 Column 3 Column 4
Email Address User ID Full Name Signup Date
1 userl@example.com 17 1 1 John Doe 1 15/01/24
2 user2@example.com 2 2 2 Jane Smith 2 20/02/24
3 user3@example.com 3 3 3 Emily Johnson 3  05/03/24
4 user4d@example.com 4 4 4 Michael Brown 4 10/04/24
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|You have 11 days left in your Advanced trial € Continue setup
Import your users or leads from a CSV @ uploadCSV @ Map attributes (3 Tag (4 Import
1 of 6: Select the column which contains emails of your users
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Column1 .
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1 userl@example.com
2 user2@example.com
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|You have 11 days left in your Advanced trial € Continue setup
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o Preparing your import...
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|You have 11 days left in your Advanced trial Buy Intercom € Continue setup
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I:? Q Search ® K O Import HiStOI‘Y for JDM M Learn more about importing user data
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|You have 11 days left in your Advanced trial € Continue setup
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View Import Summary,
Row Column Name Error Type
1 phone Invalid phone number @
2 phone Invalid phone number @
3 phone Invalid phone number @
4 phone Invalid phone number @


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Contacts

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@ Emily Johnson (x4 Unknown User Unknown 5 days ago 3 months ago 0 Unknown
4 @ Michael Brown (x4 Unknown User Unknown 5 days ago 2 months ago 0 Unknown
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Setting up web messenger

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Overview (Fin AI Agent)

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° Unterstltzt von Intercom


Adding Fin AI

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pageType: Application Application Application Application

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Careers

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|CAREERS AT INTERCOM
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thi t
A little bit about our company
Intercom is the next generation customer service platform, built for an Al-first world. Intercom lets
businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. It is the
only complete Al-first customer service platform that provides a seamless customer experience across
automation and human support. Customer service teams from more than 25,000 global organizations,
including Atlassian, Amazon and Microsoft, use Intercom to send over 500 million messages per month
and enable interactions with over 600 million monthly active end users
The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer
Venture Partners, Kleiner Perkins and Social Capital.
Learn more >
|uw Product ¥ Resources ¥  Pricing Contact Sales  Signin  View Demo
Open roles CTRY
COGS Professional Services Customer Support Team Page
Implementation Engineer Associate Technical Support Specialist
Dublin, Ireland Chicago, lllinois
Senior Business Intelligence Analyst
Engineering TGl FEE Dublin, Ireland
Engineering Manager Senior Support Operations Analyst
Dublin, Ireland Dublin, Ireland
Machine Learning Scientist Associate Technical Support Specialist
Dublin, Ireland Sydney, Australia
Principal Engineer Manager, Customer Support
London, England Sydney, Australia
Principal Engineer
Dbl relang Finance & Business Ops Team Page
Product Engineer Finance Manager, GTM
Dublin, Ireland Dublin, Ireland
Senior Backend Engineer - ML Corporate FP&A Expense Manager
Dublin, Ireland San Francisco, California