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6 Click on the Issue refund button
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undone. As soon as you refund a product, it will be removed from the customer’s
purchases, and they will immediately lose access to the content.
FAQ
When can | payout funds from digital sales? v
Where can | analyze my sales? v
Will | be notified of sales? v
Can | create and sell digital products on the Patreon app? v
What types of media are supported? v
What currencies are accepted? v
What does it mean to have an account in good standing? v
Will fans on a Free Trial get access to products | give to specific tiers? v

? @ Help

Oy @M
|® Support Q Search Visit Creator Hub Submit a request
Creator Topics Member Topics General Topics
Articles in this section
Help Centre / CreatorTopics / Payments / Getting Paid
Commerce
How payment processing works on
Commerce Patreon
Updated 24 days ago How payments reach you
How tiers are converted into other
- . . . . currencies
Now, creators can sell digital products like videos, podcast episodes, images and other
files directly to customers, whether they’re a member or not, through Commerce. Selling Why are my patrons' payments declined?
digital products unlocks new revenue streams for creators and allows fans to support
creators’ work in a new and direct way. Can declined patrons access my posts?
. Why are my payments queued?
Commerce details
How to pause billing for your members
Can nonprofit organisations use Patreon?
Access to Commerce is not yet available to creators who make 18+ content;
however, we hope to expand eligibility in the future. If your account is marked as
18+ and you don’t think that fits your content, you can go through the steps to
recategorise your page. Still need help?
The Patreon Support team is
here to assist you
Pricing, fees and taxes
There is no cost to list products. Fees are only applied when products are purchased. Submit a request
We've created a guide to Commerce fees to get into the nitty-gritty, but as you're getting
started, here is a summary of fees that may be applied to your product sales and payouts:
o Platform fee: K04
|= CHCK O AUdIChiCe 1TTOIT the ettt navigalorl side

3 Click on the Sales tab from the top menu

4  Search for the customer you want to refund, either by using the search bar or by

going through the list of customers

5 Click on the customer’s name to open a side panel with their order details

6 Click on the Issue refund button
Please keep in mind that refunds may take 5—7 working days to process and cannot be
undone. As soon as you refund a product, it will be removed from the customer’s
purchases, and they will immediately lose access to the content.
FAQ
When can | payout funds from digital sales? A~
Funds from product sales will appear as pending for up to 7 days before they can be
withdrawn.
Where can | analyze my sales? v
Will | be notified of sales? v
Can | create and sell digital products on the Patreon app? v
What types of media are supported? v
What currencies are accepted? v
What does it mean to have an account in good standing? v
Will fans on a Free Trial get access to products | give to specific tiers? v

? @ Help
|How to create a digital product
Creating your first digital product is streamlined so that you can start selling in no time.
Here’s how to create a digital product:
Desktop Mobile Web
1 Logintoyouraccount and click on the Shop tab on your page
o Not seeing your Shop? Click on your name in the bottom-left corner,
switch to your creator profile, and then click on the Shop tab
2 Click + Add new button
3 Give your product:
o Aname
o A price: must be at least $3 USD, but no more than $5,000 USD
o A description of the product
4 Ifyou choose, click the Advanced pricing button to give certain paid tier
members access to your product for free
5 Select your product type and select your product file to begin uploading
o If you upload an Audio file, you can enable Audio preview and choose a
clip between 30 seconds and 5 minutes to give customers a preview of
your audio product
o (Early access to Patreon video only): If you upload a Video file, you can
enable Video preview and choose a short clip between 30 seconds and 2
minutes to give customers a preview of your video product
6 You'll need to update the hero image of the product —This will be the
thumbnail that shows up in your shop, the product detail page and around
Patreon
N o Click the Recommended Dimensions link to see the size
recommendations for different types of products. For audio products with @ Help
previews. hero imaaes should be 1:1 aspect ratio and at least 400 x 400
|® Support Q_ Search Visit Creator Hub Submit a request
Creator Topics Member Topics General Topics
Help Centre / CreatorTopics / Payments
Still need help?
Getting Paid ” The Patreon Support team is
here to assist you
Commerce >
How payment processing works on Patreon > Submit a request
How payments reach you >
How tiers are converted into other currencies >
Why are my patrons' payments declined? >
See all 9 articles
Billing Options v
Paying Out v
Fees v @ Help
|How to create a digital product
Creating your first digital product is streamlined so that you can start selling in no time.
Here’s how to create a digital product:
Desktop Mobile Web
1 Click on the Shop tab
o Not seeing your Shop? Click on the menu = in the top-left corner > click
on your profile name at the bottom of the menu > select your creator
profile > click on the Shop tab
2 Click the + plus sign to create a new digital product
3 Give your product:
o Aname
o A price: must be at least $3 USD, but no more than $5,000 USD
o A description of the product
4 Ifyou choose, click the Advanced pricing button to give certain paid tier
members access to your product for free
5 Select your product type and select your product file to begin uploading
o If you upload an Audio file, you can enable Audio preview and choose a
clip between 30 seconds and 5 minutes to give customers a preview of
your audio product
o (Early access to Patreon video only): If you upload a Video file, you can
enable Video preview and choose a short clip between 30 seconds and 2
minutes to give customers a preview of your video product
6 You'll need to update the hero image of the product —This will be the
thumbnail that shows up in your shop, the product detail page and around
Patreon
* o Click the Recommended Dimensions link to see the size ® Help
recommendations for different tvpes of products. For audio products with


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