Adding an audience rule (Web)

pageType: Application Application Application Application Application Application

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appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

hotspotType: Keyboard Input

pageType: Application Application Application Application Application Application Application

allAppCategories: CRM Business

screenKeywords:
You have 13 days left in your Advanced trial Buy Intercom € Continue setup
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
(] Mobile SDKs
d © You haven'tinstalled the Messenger for visitors yet
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(W] Web Content  Styling @ Home ~ Visitors  Users
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(] Mobile SDKs
d © You haven't installed the Messenger for visitors yet
1 Conversations Layout and Spaces ? It only takes a few minutes with our examples and no-code
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1 Conversations Layout and Spaces ? It only takes a few minutes with our examples and no-code
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1 Conversations Layout and Spaces ? It only takes a few minutes with our examples and no-code
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Conversations

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screenPatterns: Charts Dashboard

screenKeywords:
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Fin AI agent

pageType: Marketing

pagePatterns:
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Header Section

pagePatterns:
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Feature Section

pagePatterns:
Features Page
CTA Section

screenElements:
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Animation & Video
Carousel

pagePatterns:
Pricing Section
CTA Section
Features Page
Feature Section
Features Page
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Solutions & Use Cases Page
Features Page
CTA Section
Features Page
Social Proof (Testimonial) Section

pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

screenKeywords:
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Pay when Fin achieves the outcome you and your customers care
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|@ Fin Al Agent
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Fin AI Agent is more than an Al chatbot: using the most
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Conversational support funnel

pageType: Application Application Application

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pageType: Application Application

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Adding a new phone number

pageType: Application Application Application Application Application Application Application Application Application

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Adding a new macro

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Apps & integrations

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Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q_ Search % K 2, Custom Actions

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M How does the companies feature work?
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Settings _
I:? Q Search ® K (In] Legacy Webhooks for JDM [Z More about Webhooks
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Workflows (reports)

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Calls
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Conversation tags 15
Customer satisfaction
Effectiveness 10
Responsiveness
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4 Team inbox performance
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[ 1] May 29 May 30 May 31 Jun 1 Jun 2 Jun 3 Jun 4
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Reports 45 O Workflows (V]
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(W] ss Overview May 29, 2024 - Jun 5, 2024 ¥ All workflows v All triggers v
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Enabling email forwarding

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Card
Grid List

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You have 13 days left in your Advanced trial Buy Intercom ‘€ Continue setup
o o Enter a security contact that should be contacted in case of a security incident. Go to security settings.
Settings v v y-setings.
D@ Q_ Search ® K O Email forwarding for JDM M Learn how to forward emails into Intercom
(] GENERAL >
@ Email forwarding has been enabled.
1 JDM DATA >
2 Enter your existing email account
HELP DESK >
jsmith.mobbin2@gmail.com v Edit
EMAIL v
Domains 3 Copy your forwarding address below:
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Auto reply M8 View step by step instructions
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5  Alink will appear below once the verification process is initiated. Open link to
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4 Phone m [2 Open link
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L1 6  Check that Intercom is receiving your incoming email by sending a test message.
INSTALLATION
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SECURITY @ > Company addresses to ignore in group conversations
& When you're CCed in group conversations, we'll ignore company addresses so you don't receive duplicate notifications or similar conversations.
SRS SUNIECRALIORS 2 Add multiple company email addresses that you use for support here. We'll attempt to detect and add any email addresses you forward to your inbox to this list. Learn more
(|
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o o Enter a security contact that should be contacted in case of a security incident. Go to security settings.
Settings 4/ v y-Setiings.
D@ Q_ Search ® K O Email forwarding for JDM M Learn how to forward emails into Intercom
GENERAL >
a jsmith.mobbin2@gmail.com v Edit
1 JDM DATA >
3 Copy your forwarding address below:
HELP DESK >
d8pw29jv@jdm-40cd1873b08c.intercom-mail.com Copy
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. the address above as your forwarding address.
Sender email addresses . : .
WA View step by step instructions
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. o 5  Alink will appear below once the verification process is initiated. Open link to
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complete the verification. If the link fails to show, you should have received a mail
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Phone
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INSTALLATION
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SECURITY @ > Company addresses to ignore in group conversations
& When you're CCed in group conversations, we'll ignore company addresses so you don't receive duplicate notifications or similar conversations.
SRESEUNIECRATIDNS 2 Add multiple company email addresses that you use for support here. We'll attempt to detect and add any email addresses you forward to your inbox to this list. Learn more
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Settin gs Enter a security contact that should be contacted in case of a security incident. Go to security settings.
D@ Q Search ® K O Email forwarding for JDM M Learn how to forward emails into Intercom
(] GENERAL >
Default inbound address
JDM DATA >
1 d8pw29jv@jdm-40cd1873b08c.intercom-mail.com
HELP DESK > Forward email from your normal support email address (such as help@myapp.com) to Intercom so you can reply to emails from your inbox. We will automatically detect emails that have been
forwarded to Intercom and add the email address to the list of company addresses to ignore below.
EMAIL v
Domains . . . .
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1 Choose your email provider
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m jonsmith.mobbin@gmail.com v Edit
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Other settings 3 Copy your forwarding address below:
4 Phone m d8pw29jv@jdm-40cd1873b08c.intercom-mail.com Copy
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[ ] ] 4 Sign into your email provider and find the settings for email forwarding. Then, save
INSTALLATION the address above as your forwarding address.
if WA View step by step instructions
SECURITY @ >
F13 5  Alink will appear below once the verification process is initiated. Open link to
APPS & INTEGRATIONS > complete the verification. If the link fails to show, you should have received a mail
® from the domain provider in the inbox.
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a Validate email forwarding
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
o o Enter a security contact that should be contacted in case of a security incident. Go to security settings.
Settings v v y-setings.
D@ Q_ Search ® K O Email forwarding for JDM M Learn how to forward emails into Intercom
(] GENERAL >
Default inbound address
JDM DATA >
1 d8pw29jv@jdm-40cd1873b08c.intercom-mail.com
HELP DESK > Forward email from your normal support email address (such as help@myapp.com) to Intercom so you can reply to emails from your inbox. We will automatically detect emails that have been
forwarded to Intercom and add the email address to the list of company addresses to ignore below.
EMAIL v
Domains . . . .
Follow these instructions to set up email forwarding:
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1 Choose your email provider
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Other settings 3 Copy your forwarding address below:
4 Phone m d8pw29jv@jdm-40cd1873b08c.intercom-mail.com Copy
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[ ] ] 4 Sign into your email provider and find the settings for email forwarding. Then, save
INSTALLATION the address above as your forwarding address.
if WA View step by step instructions
SECURITY @ >
F13 5  Alink will appear below once the verification process is initiated. Open link to
APPS & INTEGRATIONS > complete the verification. If the link fails to show, you should have received a mail
® from the domain provider in the inbox.
s [2 Open link
=l 6  Check that Intercom is receiving your incoming email by sending a test message.
- Validate email forwarding
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
I:? Messenger Email e Phone
] Give proactive help, self-serve options, and personal Respond to customer inquiries and initiate conversation Initiate calls with your customers (voice/video, screen-
assistance through chat on your website or mobile app through email sharing, and phone calls)
9
Install Install Manage settings
Social and other channels
g WhatsApp G Switch from Phone to Messenger e SMS
Provide customer support through Whatsapp Give customers the option to switch from phone queue to Respond to customer inquiries and initiate conversations
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4
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Provide customer support through Facebook Messenger Provide customer support through Instagram messenger
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|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
o o Enter a security contact that should be contacted in case of a security incident. Go to security settings.
Settings v v y-setings.
D@ Q Search ® K O Email forwarding for JDM M Learn how to forward emails into Intercom
(] GENERAL >
Default inbound address
JDM DATA >
1 d8pw29jv@jdm-40cd1873b08c.intercom-mail.com
HELP DESK > Forward email from your normal support email address (such as help@myapp.com) to Intercom so you can reply to emails from your inbox. We will automatically detect emails that have been
forwarded to Intercom and add the email address to the list of company addresses to ignore below.
EMAIL v
Domains . . . .
Follow these instructions to set up email forwarding:
Sender email addresses
1 Choose your email provider
Email forwarding
@® Google O Microsoft O Other
Email notifications
Auto reply 2 Enter your existing email account
Link branding
m jonsmith.mobbin@gmail.com
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4 Phone m d8pw29jv@jdm-40cd1873b08c.intercom-mail.com Copy
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[ ] ] 4 Sign into your email provider and find the settings for email forwarding. Then, save
INSTALLATION the address above as your forwarding address.
if WA View step by step instructions
SECURITY @ >
F13 5  Alink will appear below once the verification process is initiated. Open link to
APPS & INTEGRATIONS > complete the verification. If the link fails to show, you should have received a mail
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App detail

pagePatterns:
Integrations Page
Integrations Page

pageType: Marketing Marketing Marketing

screenKeywords:
X
Salesforce
Sync data and streamline workflows for sales, marketing and support
Built by Intercom Trial for free
The Salesforce app creates a seamless connection with Intercom. Your marketing team can send Sign in to install
targeted outbound campaigns using Salesforce data and can automatically create new leads in
Salesforce when they're captured on your website. Your sales and support team will have complete Works with
context of who they're chatting with by seeing in-depth Salesforce data alongside conversations, which
can be routed to the right teammate, automatically. The Salesforce app in Intercom enables your teams CJ Help Desk
to: Add to conversation details
¢ Keep your CRM up-to-date by automatically creating new leads in Salesforce when they're 4 Automations
captured in Intercom and sync data and conversations Use as follow up actions
¢ Get leads and customers to the right teammate, faster, by automatically routing them to their .
account owners or the right sales or support team Categories
¢ Reduce tab switching by viewing information from Salesforce on leads and customers right inside
the Intercom Inbox: see the status of leads, their owner, key account and contact details,
opportunity stage and value, close dates and more Marketing automation
¢ Send targeted campaigns by using Salesforce data to segment and filter audiences for your -
outbound messages w
Privacy policy
(] . (] o
View Salesforce data right in your inbox
See in-depth information on leads and customers right
alongside the conversations you're having with them
Taylor Green i @ erianByme - % O v  Details Customize
‘- Hithere, Salesforce
I've got a quick follow-up question based on the demo | just saw. How much are Contact
additional seats on the enterprise plan? Account details
12h-8 Name Zworkx
|Outbound Popular See all =»
Help Desk
Automations
Messenger B g ‘
. Salesforce Stripe WhatsA Google Analytics
Categories P iy 9 y
Sync data and streamline View Stripe data and Easily receive and reply to Measure the impact of your
Analytics workflows for sales, manage customer WhatsApp messages from Messenger on website
marketing and support subscriptions from... your inbox conversions
Automation
Conversation management
CRM
New & noteworthy Seeall >
Data & Enrichment
Issue tracking & ticketing
Lead capture o g @
Marketing automation
Phone & video Jira for Tickets WhatsApp Instagram Delighted Inc.
Create Jira Issues from Easily receive and reply to Easily reply to Instagram Sync customer feedback
Scheduling Intercom and automate WhatsApp messages from private messages from and trigger surveys based
with Workflows your inbox your inbox on key events
Screen capture
Surveys & Feedback
Free apps to install See all >
Jira for Tickets Instagram Get a Demo Quick Links
Create Jira Issues from Easily reply to Instagram Capture and qualify leads Save time by creating
Intercom and automate private messages from who want a product demo smart links for your
with Workflows your inbox common tools or queries
|. Open in Salesforce 7
Opportunities Sign in to install
Enterprise Deal -
Owner  Peter Drake
Stage  Closed Won Works with
Close Date 25 Jul 2016
Amount $427 D He|p Desk
Open in Salesforce 7
Suaestety Operaer Add to conversation details
4 Automations
Use as follow up actions
° Salesforce
Keep data in sync & Categories
Sync data between Salesforce and Intercom =
to ensure your team has all the context they ““s""'““*'""‘“
need and their source of truth stays true o o ey e S Marketing automation
ot e et evry e eversin ' s
Terms of service
Map Intercom data to Salesforce fields N N
Quaficationdata Privacy policy
Updates to your Intercom qualification data will automatically update
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and conversations to subscription choices in meetings with leads and Intercom's Inbox and sync
Marketo sync across Intercom and customers leads and conversations
Marketo