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appName: Calm

appCategory: Health & Fitness

appTagline: Sleep, meditation, relaxation

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About Calm

Calm is the leading mental wellness brand with the #1 app for

sleep, meditation and relaxation, designed to help you manage

stress, sleep better and live a happier, healthier life. With

hundreds of hours of original audio content available in seven

languages, Calm supports users in more than 190 countries.

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|Privacy Policy
last updated June 16, 2022

This Privacy Policy explains how Calm.com, Inc. ("Calm", "we" or "us") collects, uses, and discloses information about you when
you access or use our websites, mobile application, and other online products and services (collectively, the "Services"), and
when you contact our customer service team, engage with us on social media, or otherwise interact with us. This policy does not
apply to subscription eligibility information we receive from and process on behalf of our enterprise business customers and
partners (defined as "Customer Data" in the applicable agreement), but this Privacy Policy does apply to your use of the Services,
regardless of your subscription or account type. Additional information for individuals in the EEA, UK, and Switzerland, as well as
for California residents, can be found at the end of this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the
policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or
sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise
interact with us to stay informed about our information practices and the choices available to you.
Collection of Information
Information You Provide to Us
We collect information when you register for an account, participate in interactive features (like by submitting a meditation rating
or completing a check-in), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with
us via social media sites, request customer support, or otherwise communicate with us. The information you may provide
includes your name, email, password, street address, payment method information, goals, previous meditation experience,
moods and reflections you provide during check-ins, feedback and survey responses, and other information about you included
within your messages to us or otherwise provided via the Services. Some users also provide health-related information in
connection with providing feedback or other messages to us, and we process that information consistent with the purpose for
which it was provided.
Other Information About Your Use of the Services
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example, like most platforms, we use your IP address to derive the approximate location of your device. We also use your
first name to make an educated guess about your gender and use information about your activity to help determine the
likelihood of you continuing to use our Services in the future (which we hope will be the case!).

¢ Information Collected by Cookies and Similar Tracking Technologies: We use different technologies to collect information,
including cookies and web beacons. Please see our Cookie Policy for more details: https://www.calm.com/cookies.

Information We Collect from Other Sources

We also obtain information about you from other sources, including transaction information from third-party app stores you use
to install our app or purchase a subscription, and name and contact information from third-party calendar services. Additionally,
if you create or log into your account through a social media service account, we will have access to certain information from that
account, such as your name and other account information, in accordance with the authorization procedures set by that social
media service. Finally, we may obtain information about you from publicly available sources, marketing and advertising partners,
consumer research platforms, and/or business contact databases.

Use of Information

We use the information we collect to:

e Provide, maintain and improve our Services, including debugging to identify and repair errors, and developing new
products and services;

e Process transactions and fulfill orders;

¢ Send you transactional or relationship messages, such as receipts, account notifications, customer service responses, and
other administrative messages;

e Communicate with you about products, services, and events offered by Calm and others, request feedback, and send news,
gifts or other information we think will be of interest to you (see the "Your Choices" section below for information on how to
opt out of marketing messages);

e Monitor and analyze trends, usage, and activities in connection with our Services;

e Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of
Calm and others, including to enforce our agreements and policies. If you feel your transaction was declined in error, please
contact us for assistance at support.calm.com;

e Comply with the law, such as by processing transactional records for tax filings and other compliance activities;

® Personalize your online experience and the advertisements you see on other platforms based on your preferences,
|We do not "sell" the personal information we collect (and will not sell it in the future without providing a right to opt out). We do
allow our advertising partners to collect certain device identifiers and electronic network activity via our Services to show ads that
are targeted to your interests on other platforms. To opt out, you can use our cookie preferences tool to disable ad trackers on
our website and can adjust your mobile device settings to limit ad tracking via the mobile app.
California consumers may make a rights request by emailing us at support@calm.com or by submitting the request on our
website at calm.com/contact (click on the box that says "Ask a question" and type your request into the pop-up window). We will
verify your request by asking you to provide information that matches information we have on file about you. Consumers can
also designate an authorized agent to exercise these rights on their behalf. Authorized agents should submit requests through
the same channels, but we will require proof that the person is authorized to act on your behalf and may also still ask you to
verify your identity with us directly.
Notice of Financial Incentives: We offer various financial incentives. For example, we may provide incentives to customers who
participate in a survey or provide testimonials. When you participate in a financial incentive, we collect personal information from
you, such as identifiers (like your name and email address) and information about your experiences using our Services. You can
opt into a financial incentive by following the sign-up or participation instructions provided. In some cases, we may provide
additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your
personal information is reasonably related to the value of the offer or discount presented to you.
Calm strives to make this privacy policy accessible in line with the World Wide Web Consortium's Web Content Accessibility
Guidelines, version 2.1.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@calm.com.
If you are in Europe, you may also contact our representative at:

e EEA : The DPO Centre Europe Ltd, Alexandra House, 3 Ballsbridge Park, Dublin, DO4C 7H2 - (+353 1 631 9460)

(EURep@calm.com).
e UK: The DPO Centre 50 Liverpool Street London, EC2M 7PY - (+44 (0) 203 797 1289) (ukrep@calm.com).


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Helping people, causes, and organizations in times of need is incredibly rewarding. It can also take a toll on the
mental well-being of our employees. To spread empathy and provide the best service possible, we need to ensure
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diversity of the content enables those on our team to easily find what best meets their individual needs at any time.
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the app is set up to succeed for our teams. Calm has been an integral part of our pandemic response, and will
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Welcome to Calm! Calm.com, Inc. ("Calm"”) provides our website located at www.calm.com (the
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If your purchase was made through Google Play, you can request a refund just as you would for any in-
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able to process any refunds or extensions for purchase processed by Google Play. Google Play also
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navigating to Your Orders on the Amazon site and select “Return for Refund” next to that order.
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reaching out to Roku Support directly. ‘
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app purchase here: https://play.google.com/store/account. Please note: Any purchases completed
through Google Play's system are subject to Google Play's Terms of Service, and MasterClass will not be
able to process any refunds or extensions for purchase processed by Google Play. Google Play also
provides more detailed information on their Google Play Help website.
Purchases made through Amazon are subject to Amazon's Return Policy. You can request a refund by
navigating to Your Orders on the Amazon site and select “Return for Refund” next to that order.
Purchases made through Roku are subject to Roku's Return Policy. You may request a refund by
reaching out to Roku Support directly.
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