Creating a user segment

screenElements:
Side Navigation
Text Field
Radio Button

screenElements:
Select
Chip
Tooltip
Side Navigation
Text Field
Radio Button

pageType: Application Application Application Application Application Application Application Application Application

screenKeywords:
™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (2)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users
©
Signed-in users (Admins, Agents, End Users) JOHNDOE MOBBIN

2

© staff (Admins, Agents) Jane Doe

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

Groups ®

Support
Add individual users
Cancel Create segment
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (2)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users
©
Signed-in users (Admins, Agents, End Users) JOHNDOE MOBBIN

2

© staff (Admins, Agents) Jane Doe

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

Groups ®

v/ Support
Add individual users
Cancel Create segment
|™ Add v User permissions User segments User segments 12 days left in trial. Buy now o:o Help Center 28
[
User segments Add new

User segments
u 2 results

Management permissions User segments are subsets of signed-in end users or staff members, based on tags, groups, and
- organizations created in Zendesk Support. User segments are the building blocks for permissions. Learn
= . about user segments =z

Community moderators
©

Content blocks 2 User segments User type Last edited
2
ﬂ‘ Signed-in users  Built-in | Signed-in users 2 days ago

Agents and admins  Built-in | Staff 2 days ago
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (2)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users
©
Signed-in users (Admins, Agents, End Users) JOHNDOE MOBBIN

2

© staff (Admins, Agents) Jane Doe

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

Groups ®

Filter by groups

Individual users ®

Add individual users

Cancel Create segment
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (2)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users
©
Signed-in users (Admins, Agents, End Users) JOHNDOE MOBBIN

2

© staff (Admins, Agents) Jane Doe

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

SAPRRROY s belonsingtoat ezt one ofthese groups wil be nluded |

Filter by groups

Individual users ®

Add individual users

Cancel Create segment
|™ Add v User permissions User segments Edit user segment 12 day: «
© Successfully created user segment
e Edit user segment i
g Matching users (2)
u These are updated based on the attributes applied
to your user segment.
- & Staff (Admins, Agents) You can create a new user in Support.
View all matching users
© User segment name
JOHNDOE MOBBIN
°a Support
-
Jane Doe

Q View articles that are only visible to this segment 1z

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

Groups ®

Support X ™~
Individual users ®
Add individual users
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (4)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
View all matching users

©

© signed-in users (Admins, Agents, End Users) Abigail Smith
o4
- Staff (Admins, Agents) JOHNDOE MOBBIN
Q Jane Doe

Attributes

Define your user segment with tags, organizations or individual users. 3 The Customer

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ©®

Filter by tags

Organizations ®

Filter by organizations

Individual users ®

Add individual users

Cancel Create segment
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (4)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users

©

© signed-in users (Admins, Agents, End Users) Abigail Smith
o4
- Staff (Admins, Agents) JOHNDOE MOBBIN
Q Jane Doe

Attributes

Define your user segment with tags, organizations or individual users. 3 The Customer

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ©®

Filter by tags

Organizations ®

Filter by organizations

Individual users ®

Add individual users

Cancel Create segment
|™ Add v User permissions User segments Create user segment 12 days left in trial. Buy now o:o Help Center 28
e Create user segment ~
g Matching users (2)
[+ ] You can add a new user to your Zendesk account in Support. Learn about adding users These are updated based on the attributes applied
to your user segment.
- User segment name You can create a new user in Support.
Support View all matching users
©
Signed-in users (Admins, Agents, End Users) JOHNDOE MOBBIN

2

© staff (Admins, Agents) Jane Doe

Attributes

Define your user segment with tags, groups or individual users.

Users and organizations matching ALL of these tags ®

Filter by tags

Users and organizations matching ANY of these tags ®

Filter by tags

Groups ®

Individual users ®

Add individual users

Cancel Create segment


Activating Help Center

appName: Zendesk

appCategory: Business

appTagline: Customer service software & sales CRM

companyHqRegion: US & Canada

companyStage: Public & Mature

platform: web

pageType: Application

hotspotType: Click

pageType: Application Application Application

allAppCategories: CRM Business

screenKeywords:
2 Add v Settings Guide settings 12 days left in trial. Buy now 20 Help Center 28
RE
Guide settings
X
ﬂ @ General settings were successfully updated.
Language settings
Guide settings
©
User badges
°a Content management
-
Manage and moderate your public content, control spam, and configure notifications.
Anonymous voting on articles
Allow anonymous users to vote on articles.
Content moderation
Enable moderation by word filter or moderation of all content.
© Moderate words
End-user contributed content containing specific words must be approved before being published. Learn more (2.
z
Separate words with commas. Here is a sample list of restricted words. 15000
Moderate all content
All end-user contributed content must be approved before being published.
User profiles
Adds user profiles to your Help Center. Learn more [2.
® Public user nrofiles
|Activate Help Center X
Are you sure you want to activate your Help Center?
|2 Add v Settings Guide settings 12 days left in trial. Buy now 20 Help Center 28
[
Guide settings
! ] O Activate Help Center
Language settings This will make your Help Center available to end users. We recommend that you finalize your customizations and add basic
- content before activating your Help Center.
Gather settings
©
User badges
2 Guide settings
Q Content management
Manage and moderate your public content, control spam, and configure notifications.
Anonymous voting on articles
Allow anonymous users to vote on articles.
Content moderation
Enable moderation by word filter or moderation of all content.
© Moderate words
End-user contributed content containing specific words must be approved before being published. Learn more (2.
z
Separate words with commas. Here is a sample list of restricted words. 15000
Moderate all content
All end-user contributed content must be approved before being published.
User profiles
Adds user profiles to vour Help Center. Learn more [2.


Settings (Chat)

screenElements:
Stacked List
Banner
Accordion
Illustration

screenPatterns:
Settings & Preferences
Settings & Preferences
My Account & Profile

pageType: Application Application Application Application Application Application Application

screenKeywords:
L4 Account
f Home Zendesk Support API
L3  Settings A
Support account jdmobbin.zendesk.com
Agents
Ticket creation
Groups e —
Routing
Transcript visibility Public Private
Shortcuts
The chat transcript will be incrementally appended to the ticket as a public reply
Triggers
Personal
Account Revert changes Reset to defaults
@ Team
View all
|L4 Shortcuts
f* Home 4 shortcuts  Filter shortcuts v
£+ Settings o Shortcut 4 Message Available for Tags
Agents goodbye Thanks for chatting with us. Have we resolved your question(s)? All agents goodbye_survey
Groups help Do you need any help? All agents help_survey
Routi
outing hi Hi, how can we help you today? =) All agents
Shortcuts
returning Welcome back. How can we help you today All agents returning_visitor
Triggers
personal Shortcuts can save time by automatically turning a few characters into a complete sentence. Watch the video
Account
@ Team
View all
|L4 Routing
A Home
Upgrade to Professional or Enterprise for continued access to the advanced chat routing settings. QUiCk tipS
L3  Settings A
Broadcast
Chat routlng Broadcasting chats give agents
Agents _— more autonomy, allowing them
Choose how agents will receive incoming chat requests. to work at their own pace. Set a
Groups chat limit to control quality by
— preventing agents from taking
Routing @ —_ on too many chats at once.
Shortcuts Broadcast Assigned Assigned
Assigned chats help maintain
Triggers Agents are notified of all incoming chat requests and serve chats from a shared queue. an even workload distribution,
especially for larger teams.
Personal Chat limits keep agents from
getting overwhelmed by chats,
Account Chat limit On  Off especially during high traffic.
e Experienced agents can help
Limit the number of chats that each agent is allowed to take at one time. clear the queue faster with the
@ Team Hybrid Assignment Mode.
Apply to Enable Reassignments and
Automatic Idle to reduce visitor
View all Maximum chats wait time by preventing chats
from getting assigned to
inactive agents.
Learn more
Revert changes Reset to defaults
|L4 Home
M Home
(D) Messaging is turned on for your account
Q Settings Customers will be able to continue conversations anytime without losing their conversation history. Serve customers on messaging in Agent Workspace. Go to Agent
Workspace [2
Agents
Hello, Jane Doe! 12 days left in trial m
Groups !
Routing
Treee 53 Web Widget A Reporting % Triggers
A Customize your Web Widget for Track the conversations you have with Run automated actions when your chosen
Triggers messaging from the Channels list. customers. conditions are met.
Personal
PEERT: Manage Web Widget (2
Simulate conversation (2 View reports (2 Manage triggers
@ Team
11 Routing ® Help and feedback
View all Manage how conversations via messaging Get tips and ask questions about
are distributed to agents. messaging.
Set conversation limits Launch Help Center [2
Manage routing [2 Share beta feedback (2
|L4 Triggers
f Home
& setngs - Automate your conversations
with triggers
Groups
Let customers know when you're offline
Routing
< Tell customers up front if you're not around, and let them
know when you'll be back.
Shortcuts
Triggers
2 Collect contact details to respond later
Personal Automatically request your customer's email address so
you can continue the conversation when you're available.
Account
Send automated replies
@  Team Set expectations at the start of the conversation by letting
customers know an agent will be with them soon.
View all
Create a trigger
* Only admins can create triggers. Paid plans only. Learn about triggers
|L4 Personal
" Home Profile Sounds & notifications
L3  Settings A
Profile
Agents
Name Jane Doe
Groups
Routing Email jdoe.mobbin@gmail.com
Change your login email address.
Shortcuts
Display name Jane Doe
Triggers
Personal Avatar
Account
Edit (2
@ Team
Edit profile [2
View all
Preferences
Dashboard language English v
Chat limit 3
Number of chats you are allowed to take. Admins can edit other chat routing settings
under Routing > Settings.
Chat limits are set for the whole account
|L4 Agents
fr  Home Search R aaent 1enabled /5 agents Filter department v
o Settings o Display name Name Email Enabled
Agents ® Jane Doe Jane Doe jdoe.mobbin@gmail.com v
Groups
Routing
Shortcuts
Triggers
Personal
Account
@ Team
View all


Reports

pageType: Application Application

screenKeywords:
Edit your reports library X
You can change the columns in the
reports library and choose what
information is visible.
|Reports library 11 days left in trial. Q B8 2
All reports 36 Al reports *
Favorites 0 Q
My reports 36

Name ¢ Tags Dashboards Dataset C Last updated C :
Recently updated 36 D_COUNT (Updates) per Ticket I... 1 Support: Updates his 7 minutes ago, me
Knowledge capture events by la... 0 Guide: Knowledge C: 2 days ago
Tags Manage
Knowledge capture articles link... 0 Guide: Knowledge C: 2 days ago
Knowledge capture articles link... 0 Guide: Knowledge C: 2 days ago
R S ——— Knowledge capture events by ty... 0 Guide: Knowledge C: 2 days ago
use This:v?is?glzdt;af;u\fvm only Agent engagement rate by day ... 0 Guide: Knowledge C: 2 days ago
Knowledge capture events by la... 0 Guide: Knowledge C: 2 days ago
Knowledge capture events by ty... 0 Guide: Knowledge C: 2 days ago
Answer Bot time to click and res... 0 Answer Bot: Answer 2 days ago
Answer Bot answers and resolut... 0 Answer Bot: Answer 2 days ago
Answer Bot clicks by channel (3... 0 Answer Bot: Answer 2 days ago
Daily backlog by group (Top 10|... 0 Support: Backlog his 2 days ago
Monthly backlog by status (6 m... 0 Support: Backlog his 2 days ago
Tickets updated by agents (30 ... 0 Support: Updates his 2 days ago
Tickets created and solved by d... 0 Support: Updates his 2 days ago


Admin (Explore)

screenElements: Drawer Illustration

screenElements: Drawer Illustration Illustration

screenPatterns:
Settings & Preferences
Settings & Preferences

pageType: Application Application Application Application

screenKeywords:
Dashboards 11 days left in trial. Q B8 2
Dashboards 6 New dashboard
All My dashboards
Q
Name ¢ Last updated ¢ Owner ¢
2% Zendesk Answer Bot 26 days ago Zendesk
2% Live data (including Messaging) 1 month ago Zendesk
2L Zendesk Messaging 3 months ago Zendesk
2% Zendesk Guide 3 months ago Zendesk
2% Zendesk Support 6 months ago Zendesk
2%  Zendesk Chat 1year ago Zendesk
X
Get started with reports
Here you can display your Zendesk data in customizable reports, which can be Build a report
added to a dashboard. Get started by building your first report.
|11 days left in trial. Q 88 2
Dataset permissions
Define how editors can work with datasets. Learn about dataset permissions
You are the first person to connect to Explore. Invite your
colleagues to join you.
|11 days left in trial. Q 88 2
Account information
Select chart default colors. Colors will be applied in the set order.
I I I I I I
I I I
Chart default color coding colors
I I
CSV export columns separator
, or Tab separator
CSV export decimal precision CSV export decimal separator CSV export thousands
20 : . separator
Start of the week
Set the first day of the week for reports and filters.
Based on user's language v
Update account
|11 days left in trial. Q 88 2
Dashboard email delivery
How viewers receive dashboards in their inbox
Q
Dashboard Zendesk Support is delivered...
... Every week on Monday at 00 : 00 to "Jane Doe"


Customizing visualization type

hotspotType: Hover

screenElements: Popover Icon

screenPatterns: Charts Charts Edit

pageType: Application Application Application Application Application

screenKeywords:
> New report 11 days left in trial. Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters @
Updates |
N\ - [1]
D_COUNT(Updates) « 45 Ml Area Gusy  Auto m— o
*
4 o o
«®e Bubble ===1 Bullet Bubble pack Ity
Columns (3 @ ~ 3.5
(3) G ose H
@ - \ 4
II. Column ece Dot W Funnel
c00
Ticket ID x 3
. . HEE "
Ticket priority x 7\ Gauge === Table 123% kp|
2.5
Ticket subject X
. . tee
2 S Line “ Pie ¢4 Picto
Rows ~
1.5 4
,{% Parallel sets @ Radar dX?% Sparkline
Add attributes to rows to make individual -
charts for each attribute value.
1
| H . o
Treemap Relational & Sunburst
[ |
H ~N
Explosions 05
| —
Show individual charts side-by-side for each I- I Waterfall == Word cloud
attribute value. 0 A
2 Normal Having trouble a
Ticke
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|Reports library > New report 1 days leftin trial.  Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters ® Add >
Add >
Visualization type )T | |
D_COUNT (Updates) x :
@ 4 Feedback ",
1(13%)
it
Columns (3) = @ ~ H
Add >
Ticket ID x
3 (38%)
Ticket priority X
Ticket subject X
Rows ~
Add >
Add attributes to rows to make individual
charts for each attribute value.
A 4 (50%)
Explosions ~
Add >
Show individual charts side-by-side for each
attribute value.
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|Reports library > New report 1 days leftin trial.  Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters ® Add >
Add >
Updates il
D_COUNT (Updates) x 4.5
¥
4
it
Columns (3) = @ ~ 35 B2
Add >
Ticket ID x 3
Ticket priority X
25
Ticket subject X
2
Rows ~
Add > 15
Add attributes to rows to make individual
charts for each attribute value.
1
H ~N
Explosions 05
Add >
Show individual charts side-by-side for each
attribute value. 0 A
2 Normal Having trouble a 3 How do | create an acc 4 Feedback
Ticket ID and Ticket priority and Ticket subject
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|Reports library > New report 1 days leftin trial.  Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 17 minutes ago
Metrics (1) @ ~  Filters ® Add >
Add> @ 2 Normal Ha...
ul
D_COUNT (Updates) x @ 3Howdolc..
@ 4 Feedback ",
1(13%)
Iy
Columns (3) = @ ~ H
Add >
Ticket ID x
3 (38%)
Ticket priority X
Ticket subject X
Rows ~
Add >
Add attributes to rows to make individual
charts for each attribute value.
A 4 (50%)
Explosions ~
Add >
Show individual charts side-by-side for each
attribute value.
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q 88 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters ®
N\ - 1]
D_COUNT (Updates) x ‘ Area Wy Auto — Bar
*
1(13%)
e 0
«®e Bubble ===1 Bullet e Bubble pack Ity
Columns (3 @ ~
(3) G ose H
II. Column o%e Dot W Funnel
c00
Ticket ID x
. . HEE "
Ticket priority x 7\ Gauge === Table 123% kp|
Ticket subject X
. . tee
S Line “ Pie ¢4 Picto
Rows ~
~
,{% Parallel sets @ Radar dX?% Sparkline
Add attributes to rows to make individual -
charts for each attribute value.
| H : o
Treemap Relational & Sunburst
0 [ [ __|
. 4 (50%)
Explosions ~
| —
Show individual charts side-by-side for each I- I Waterfall == Word cloud
attribute value.
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1


Creating a badge

hotspotType: Keyboard Input

screenElements:
Text Field
Text Field

hotspotType: Scroll Vertically

screenElements:
File Upload
Text Field
Text Field
Tooltip
Stacked List

screenPatterns:
Upload & Download
Add & Create
Settings & Preferences

screenKeywords:
™ Add v~ User badges ; Create badge 12 days left in trial. Buy now 024 Help Center 28
[
Guide settings Create badge . . o .
u Create badges for members with special skills, titles, and achievements.
When a badge is created, you can give them to members on their community user profile.
Language settings
= Name
Gather settings . .
The badge name will be seen by community members.
©
User badges Admin
2
Description
Q Describe the badge to your community members.
It could be a title, skill or accomplishment.
User who is an admin
7z
Category
Choose a category for your badge.
Learn about badge categories
Titles ~
Icon
Choose your badge icon.
It will be seen by the community members.
You can use JPG, PNG, SVG, or GIF.
Maximum file size is 500KB.
Recommended icon size is 40x40px.
Choose image
Cancel Create badge
|™ Add v~ User badges ; Create badge 12 days left in trial. Buy now 024 Help Center 28
[
Guide settings Create badge . . o .
u Create badges for members with special skills, titles, and achievements.
When a badge is created, you can give them to members on their community user profile.
Language settings
= Name
Gather settings . .
The badge name will be seen by community members.
©
User badges Admin
2
Description
Q Describe the badge to your community members.
It could be a title, skill or accomplishment.
User who is an admin
7z
Category
Choose a category for your badge.
Learn about badge categories
Titles ~
Icon
Choose your badge icon.
It will be seen by the community members.
X You can use JPG, PNG, SVG, or GIF.
Maximum file size is 500KB.
## Mobbin Recommended icon size is 40x40px.
Replace image
Cancel Create badge
|™ Add v Settings User badges 12 day: «
© Your badge is ready to use
RE
Guide settings User badges Create badge
[ ! ] 12 results
Language settings Create badges to recognize people in your community with special roles or skills.
- They help point out who's who for better communication and interactions.
= i Learn more about badges 2
Gather settings
©
User badges
O Icon Name © Category C Created C
(]
-
Q Rising star (Silver) Achievements Jan 9, 2023
Novice (Bronze) Achievements Jan 9, 2023
g Master (Platinum) Achievements Jan 9, 2023
o Idea generator Achievements Jan 9, 2023
@ Great answers Achievements Jan 9, 2023
@ Good karma Achievements Jan 9, 2023
a Expert (Gold) Achievements Jan 9, 2023
e Conversation starter Achievements Jan 9, 2023
Community team Titles Jan 9, 2023
|™ Add v~ User badges ; Create badge 12 days left in trial. Buy now 024 Help Center 28
[
Guide settings Create badge . . o .
u Create badges for members with special skills, titles, and achievements.
When a badge is created, you can give them to members on their community user profile.
Language settings
= Name
Gather settings . .
The badge name will be seen by community members.
©
User badges
2
Description
Q Describe the badge to your community members.
It could be a title, skill or accomplishment.
7z
Category
Choose a category for your badge.
Learn about badge categories
Icon
Choose your badge icon.
It will be seen by the community members.
You can use JPG, PNG, SVG, or GIF.
Maximum file size is 500KB.
Recommended icon size is 40x40px.
Choose image
Cancel Create badge
|™ Add v~ Settings > User badges 12 days left in trial. Buy now 024 Help Center 28
[ Icon Name © Category C Created C
Guide settings
[ ! ]
Language settings Rising star (Silver) Achievements Jan 9, 2023
Gath tti
ather setlings . Novice (Bronze) Achievements Jan 9, 2023
LA,
©
User badges
2 g Master (Platinum) Achievements Jan 9, 2023
Q o Idea generator Achievements Jan 9, 2023
@ Great answers Achievements Jan 9, 2023
@ Good karma Achievements Jan 9, 2023
a Expert (Gold) Achievements Jan 9, 2023
e Conversation starter Achievements Jan 9, 2023
Community team Titles Jan 9, 2023
Community moderator Titles Jan 9, 2023
Community manager Titles Jan 9, 2023
. 4 User who is an admin . .
# Mobbin  Admin Titles Jan 9, 2023 :
|™ Add v~ Settings > User badges 12 days left in trial. Buy now 024 Help Center 28
RE
Guide settings User badges Create badge
[ ! ] 11 results
Language settings Create badges to recognize people in your community with special roles or skills.
- They help point out who's who for better communication and interactions.
= i Learn more about badges 2
Gather settings
©
User badges
O Icon Name © Category C Created C
(]
-
Q Rising star (Silver) Achievements Jan 9, 2023
Novice (Bronze) Achievements Jan 9, 2023
g Master (Platinum) Achievements Jan 9, 2023
o Idea generator Achievements Jan 9, 2023
@ Great answers Achievements Jan 9, 2023
@ Good karma Achievements Jan 9, 2023
a Expert (Gold) Achievements Jan 9, 2023
e Conversation starter Achievements Jan 9, 2023
Community team Titles Jan 9, 2023
|™ Add v~ Settings > User badges 12 days left in trial. Buy now 024 Help Center 28
[ Icon Name © Category C Created C
Guide settings
[ ! ]
Language settings Rising star (Silver) Achievements Jan 9, 2023
Gath tti
ather setlings . Novice (Bronze) Achievements Jan 9, 2023
LA,
©
User badges
2 g Master (Platinum) Achievements Jan 9, 2023
Q o Idea generator Achievements Jan 9, 2023
@ Great answers Achievements Jan 9, 2023
@ Good karma Achievements Jan 9, 2023
a Expert (Gold) Achievements Jan 9, 2023
e Conversation starter Achievements Jan 9, 2023
Community team Titles Jan 9, 2023
Community moderator Titles Jan 9, 2023
Community manager Titles Jan 9, 2023
M Mobbin  Admin Titles Jan 9, 2023


Editing chart axis

screenElements:
Color Picker
Color Picker
Text Field

pageType: Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
Reports library > New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters @ Add >
Add >
Updates il
D_COUNT (Updates) x 45
¥
4
it
Columns (3) = @ ~ 35 B2
Add >
Ticket ID x 3
Ticket priority X
25
Ticket subject X
2
Rows ~
Add > 15
Add attributes to rows to make individual
charts for each attribute value.
1
H ~N
Explosions 05
Add >
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc 4 Feedback
Ticket ID and Ticket priority and Ticket subject
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|Reports library > New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters @ Add >
Add >
Updates il
D_COUNT (Updates) x 45
¥
4
it
Columns (3) = @ ~ 35 H
Add >
Ticket ID x 3
Ticket priority X
25
Ticket subject X
2
Rows ~
Add > 15
Add attributes to rows to make individual
charts for each attribute value. 1
Explosions ~ 0.5
Add >
Show individual charts side-by-side for each 0 .
attribute value. 2 Normal Having trouble a 3 How do | create an acc 4 Feedback
Tickets description
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters ®
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
~N
Columns (3) = ® 85 Title style T Ky A 7 . B
Palette Sequential Diverging
Ticket ID x 3 I B
[ | | | L] ||
Ticket priority X N el . =
o5 EEN CEEE =
Ticket subject X EENT EEn a
[ | | [ ] | =
2 [ | | L] | | 0
Rows ~ EEEN O =
EEENT CEEEE L
15 HEEN [ [ e ]
Add attributes to rows to make individual
charts for each attribute value.
N ot v v
1
Explosi ~
xplosions 05
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Tickets description
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @O ~  Filters [©)
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
Columns (3) = ® ~ 85 Title style T! . A I B a
Ticket ID x 3 Labels style T! A /I B
VIR (A7 5 x Labels alignment = . =
25
2 Axis color 0
Rows ~
Hide X axis .
" O
Multi-level category labels
Add attributes to rows to make individual el
charts for each attribute value.
Explosi ~
xplosions 05
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Tickets description
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|A’ > New report 11 days left in trial. Q 8a 2
= Dataset
= Support: Updates history [default] 7¢ New report Z = ~ C
Last updated: 21 minutes ago
[ M
ahl . .
Metrics (1) @ ~  Filters )
[ Updates H H |
Chart configuration ]
D_COUNT (Updates) x 4.5
“ EXY -
4
it
Chart ©)
Columns (3) = @ ~ 35 B
Colors ©)
Ticket ID x 3
Display format @
Ticket priority x
25 X axis @
Ticket subject x
Y axis ©)
2
Rows ~ Secondary axes @
1.5
Add attributes to rows to make individual Legend @
charts for each attribute value.
1 Datatips @
i ~ Displayed values
Explosions 05 play @
Trend line ©)
Show individual charts side-by-side for each
attribute value. 0 9N | Having troubl 3H do | .
ormal Having trouble a . ew o (.:reia e an aec Applied filters @
Ticket ID and Ticket priority and TicK
Filters: Totals, Sort, Eastern Time
Columns: 3  Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @O ~  Filters [©)
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
Columns (3) = ® ~ 85 Title style T! . A VA . @
Ticket ID x 3 Labels style T! A /I B
VIR (A7 5 x Labels alignment = . =
25
2 Axis color 0
Rows ~
Hide X axis .
" O
Multi-level category labels
Add attributes to rows to make individual el
charts for each attribute value.
Explosi ~
xplosions 05
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Tickets description
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters [©)
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
Columns (3) © @ - e Title style s 7 . =
Ticket ID x 3 Labels style 6 A /I B
. .. 7
IR 27w X Labels alignment = . =
25 8
Ticket subject x Truncation (characters) 5 =
9
2 Axis color 0
Rows ~ 10 =
Hide X axis .
15 "
. o Multi-level category labels .
Add attributes to rows to make individual 12
charts for each attribute value.
14
Exolosi N 18
xplosions 05
24
Show individual charts side-by-side for each 30
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc 36
Tickets description
Filters: Totals, Sort, Eastern Time 48
Columns: 3 Rows: 1
|> New report 1 days leftin trial.  Q 88 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters ®
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
~ 35
Columns (3) = ® Title style T! . A VA . @
Ticket ID x 3 Labels style T! . A | B
VIR (A7 5 x 25 Labels alignment = . =
2 .
Axis color o)
Rows ~
Hide X axis .
1.5
Multi-level category labels
Add attributes to rows to make individual feiny .
charts for each attribute value.
Explosions ~ 05
Show individual charts side-by-side for each 0 .
attribute value. 2 Normal Having trouble a 3 How do | create an acc
Tickets descrip
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|Reports library > New report 11 days left in trial. Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @ ~  Filters @ Add >
Add >
Updates @ X axis il
D_COUNT (Updates) x 4.5
: £
Title Tickets description
4
it
Hide X axis title .
Columns (3) /@ ~ 35 Title style T K4 A [ .
Add> Palette Sequential Diverging
Ticket ID x 3 I B
Works great together (by row):
HEEN
Ticket priority X ]| EEE 0 . =
25 — =
Ticket subject X 2
n | .
5 (] o
HEN -
Rows ~ EEn 0 .
Add > 15 [ ]| - #555555 B
Add attributes to rows to make individual Previous selection:
charts for each attribute value. Select
1
Explosi ~
xplosions 05
Add >
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Tickets description
Filters:  Totals, ~ Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 21 minutes ago
Metrics (1) @O ~  Filters [©)
Updates @ X axis il
D_COUNT (Updates) x 45
4
4
T
Hide X axis title . 4
Columns (3) = ® ~ 85 Title style T! . A I B a
Ticket ID x 3 Labels style T! A /I B
VIR (A7 5 x Labels alignment = . =
25
2 Axis color 0
Rows ~
Hide X axis .
" O
Multi-level category labels
Add attributes to rows to make individual el
charts for each attribute value.
Explosi ~
xplosions 05
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Ticket ID and Ticket priority and TicH
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1
|> New report 11 days left in trial. Q B8 2
Dataset
Support: Updates history [default] ¢ New report g « ~ C
Last updated: 21 minutes ago
Metrics (1) @O ~  Filters [©)
Updates @ X axis il
D_COUNT (Updates) x 4.5
. £
Title Tickets description
4
T
Hide X axis title . 4
Columns (3) = ® ~ 85 Title style T! . A VA . @
Ticket ID x 3 Labels style T! A /I B
VIR (A7 5 x Labels alignment = . =
25
2 Axis color 0
Rows ~
Hide X axis .
" O
Multi-level category labels
Add attributes to rows to make individual el
charts for each attribute value.
Explosi ~
xplosions 05
Show individual charts side-by-side for each
attribute value. 0 .
2 Normal Having trouble a 3 How do | create an acc
Tickets description
Filters: Totals, Sort, Eastern Time
Columns: 3 Rows: 1


Visualize data

screenElements:
Page Control
Carousel
Dialog

screenElements:
Carousel
Gallery
Page Control
Carousel
Dialog

screenKeywords:
Conversations by Channel - Last 12 months
Conversations
28 Answer Bot
Api
2 @ Chat
20 @ Email
@ Facebook
< 16 ® sms >
12 @ Voice
8
P ——— -
4 Q
0
2021 January 2021 February 2021 March 2021 April 2021 May
Date
O ®@ OO
Omnichannel reporting charts let you see all the tickets created across each channel so you can understand how customers reach you.
|+ Add Q Conversations (0 1 O og @
Suite Professional trial ends in 14 days on January 19, 2023 Buy Zendesk Chat now
Get started Dashboard
Your account (]
(] [l
Ticketing system Visualize your data
L . Customizable, built-in dashboards and charts make it easy to manage team staffing and performance, plus
Agent productivity 8 min gain understanding of customer interactions. From ticket volume and resolution times to identifying
opportunities to coach agents, you can look at real-time and historical trends across all channels to enhance
the overall customer experience.
Messaging and live chat 12 min
T T s L — S Conversations by Channel - Last 12 months
Help center Q ‘IS‘ a '17 88.2‘%; 5.9% e P
: 1
ickets created by hour Average tickets created by day of week 2« o
@ foont
. oo
S ) .
Reporting and analytics 4 min - I I . I : ;&
@ Reveal opportunities through data ’ . l l l ; l l . . . . . e e “ e
@ Visualize your data
Agent updates 4% chat = tolk e support
Updatername  Updates Comments cm::h’u: m\::;::sl Vm:?::'?:::: Tickets solved Tickets created "“‘:“‘ "“:“ s i “
Apps and integrations 4 min . - — - . . 1 7 0 0 2886 18895
S e il we il e Al e
A L N — - ; . Tamn  260mn  0Omn  OOmn 8149 11318
You're halfway there Did you find the content on this page helpful?
|A Share Schedule Clone More Q 23
H Zendesk Support
M Tickets  Efficiency  Assignee activity =~ Agentupdates  Unsolved tickets ~ Backlog  Satisfaction  SLAs
[ .
Time Y Currently viewing: 7/21/2021— 8/19/2021
o
Ticket group Ticket brand Ticket channel Ticket form Submitter role Requester organ...
Created tickets Unsolved tickets Solved tickets One-touch tickets Reopened tickets
< 16 4 17 88.2% 5.9% >
Tickets created by hour Average tickets created by day of week
22% 35
20% 3
18% N
16% 25
14%
12% 2
10% 15
8%
6% 1
0% 0
5 6 7 8 9 10 n 12 13 17 Mon Tue Wed Thu Fri
® O OO
Support dashboard gives key insights about your ticket volumes, busiest times, and how efficiently agents solve them.


Channels

screenElements:
Coach Marks
Coach Marks
Illustration

screenKeywords:
-
x B ® &
M Home
Messaglng Manage settings Add channel v
o Recently viewed he Embed messaging in your website and apps and
integrate popular social channels to streamline support
for customers and agents.
Q
ﬁ Account ~
Name Channel Status
22 People ~
‘__. Channels ~ o JD Mobbin Web Widget Active
Messaging and social
el Set up messaging on your website X
Messaging Style your Web Widget to suit your brand, preview
Text what your customers will see, then go live by adding a
code snippet to your site.
Facebook Pages
Twitter accounts
Talk and email
Talk
Email
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
I:l Workspaces ~
|ax B ® &
M Home
Messaglng Manage settings Add channel v
o Recently viewed he Embed messaging in your website and apps and
integrate popular social channels to streamline support
for customers and agents.
Q
ﬁ Account ~
Name Channel Status
22 People ~
‘__. Channels ~ o JD Mobbin Web Widget Active
Messaging and social
Messaging
Text
Facebook Pages
Twitter accounts
Talk and email
Talk
Email
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
D Workspaces ~
|A A
aZ B ® &
ﬁ Home
© Recently viewed ~ g
Automate your customer conversations with Answer Bot.
Q
- Joe's Coffee bot
— Channels ~
Messaging and social 19416 PM
Messaging
Answer Bot
et Hi there. Got a question? I'm here to
Facebook Pages + « help. Or you can talk to a human.
. Just now
Twitter accounts
Talk and email
Talk
Email Greet customers your way X
Start the conversation by suggesting popular topics,
Bots and automation encouraging customers to ask a question, or both.
B 1of 2 Skip
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules v
=: Apps and integrations
|4 88 ® a
M Home
Mobile SDK

© Recently viewed ~
a Bring customer support directly to your
.__’ Channels ~ C U SJ[O | e rS

Messaging and social . . . L . o .

The Mobile SDK puts ticketing and Help Center right into your native app with just a few lines of code.

Messaging

Text

Facebook Pages

Twitter accounts

Talk and email C—

Talk I

Email

Bots and automation

s —)

Article

Recommendations

Classic

Mobile SDK
(| Workspaces ~
-

A O 1agree to the Zendesk Master Subscription Agreement and Application Developer
a Objects and rules ~ .
and API License Agreement and acknowledge that such terms govern my use of the
Mobile SDK.

8} Appsandintegrations


Adding a bot

screenElements: Illustration Dialog Badge

screenElements:
Illustration
Dialog
Badge
Text Field
Coach Marks
Illustration
Dialog
Badge

screenPatterns:
Publish
Publish
Add & Create

pageType: Application Application Application Application Application Application Application Application Application Application

screenKeywords:
A A
aZ B ® &
ﬁ Home
© Recently viewed ~ g
Automate your customer conversations with Answer Bot.

- Joe's Coffee bot
— Channels ~

Messaging and social 1917 PM

Messaging

Answer Bot
et Hi there. Got a question? I'm here to
Facebook Pages + « help. Or you can talk to a human.
. Just now

Twitter accounts

Talk and email

Talk

Email

Bots and automation

Bots

Article

Recommendations

Answer without missing a beat X
Classic i i
Deliver answers to the questions your customers are

Mobile SDK most likely to ask. No agents required.

Workspaces ~ .
- Why hasn't my order arrived?
a Objects and rules v
=: Apps and integrations
|4 g8 ® 2
M Home .
Channels > Bots and automation > Bots > JD Bot
© Recently viewed ~ JD Bot o JD Mobbin Publish bot
Q Answers Standard responses
—
ol Channels - Build answers your bot can use to respond to common questions. Learn about answers [2
Create answer
Messaging and social
Q
Messaging
Text
Facebook Pages Name ¢ Updated ¢ Status ¢
Twitter accounts
Talk to a human less than one minute ago Live
Talk and email . . .
Order didn't arrive (example) less than one minute ago Inactive
Talk
Email Reset password (example) less than one minute ago Inactive
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules ~
8} Appsandintegrations
|Choose where your bot appears X
Connect your bot to one or more channels so customers can interact with it.
It'll appear on your selected channels as soon as you publish it.
o JD Mobbin
Web Widget
|Y4 B O 2
ﬁ Home .
Channels > Bots and automation > Bots
© Recently viewed ~ BOtS
Add a bot to your conversations to give customers quick answers to common
Q questions. Learn about Answer Bot for messaging (2
—
«— Channels ~
Messaging and social
Messaging
Text
Facebook Pages
Twitter accounts
Talk and email
Talk .
Let a bot do the talking
Email Automate your customer conversations with Answer Bot.
Bots and automation
Add bot
Bots
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules v
=: Apps and integrations
|ax B ® &
M Home )
Channels > Bots and automation > Bots > Create bot
© Recently viewed ~ Create bot
O\ Name
The name your customers will see. People like to know it's a bot. Example: Joe's Coffee Bot
.__’ Channels ~ JD Bot
Messaging and social Brand
You'll be able to make the bot live on channels associated with this brand.
Messaging
Text
Facebook Pages
Twitter accounts
Talk and email
Talk
Email
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules ~
B Cancel Create bot
s+ Appsand integrations
|Choose where your bot appears X
Connect your bot to one or more channels so customers can interact with it.
It'll appear on your selected channels as soon as you publish it.
o JD Mobbin
Web Widget
|A A
4 B ® &
M Home )
Channels > Bots and automation > Bots > JD Bot
Go live with your bot X
© Recently viewed 7 JD Bot No channels connected Once you've built some answers, publish your bot so Publish bot
that customers can interact with it.
Q Answers Standard responses
—
ol Channels - Build answers your bot can use to respond to common questions. Learn about answers [2
Create answer
Messaging and social
Q
Messaging
Text
Facebook Pages Name ¢ Updated ¢ Status C
Twitter accounts
Order didn't arrive (example) less than one minute ago Inactive
Talk and email .
Reset password (example) less than one minute ago Inactive
Talk
Email Talk to a human less than one minute ago
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
|;| Workspaces ~
a Objects and rules ~
8} Appsandintegrations
|ax B ® &
M Home .
Channels > Bots and automation > Bots > Create bot
© Recently viewed ~ Create bOt
O\ Name
The name your customers will see. People like to know it's a bot. Example: Joe's Coffee Bot
.__’ Channels ~
Messaging and social Brand
You'll be able to make the bot live on channels associated with this brand.
Messaging
Text
Facebook Pages
Twitter accounts
Talk and email
Talk
Email
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules ~
O . Cancel
s+ Appsand integrations
|A A
aZ B ® &
ﬁ Home
© Recently viewed ~ g
Automate your customer conversations with Answer Bot.
Q
- Joe's Coffee bot
— Channels ~
Messaging and social 19416 PM
Messaging
Answer Bot
et Hi there. Got a question? I'm here to
Facebook Pages + « help. Or you can talk to a human.
. Just now
Twitter accounts
Talk and email
Talk
Email Greet customers your way X
Start the conversation by suggesting popular topics,
Bots and automation encouraging customers to ask a question, or both.
B 1of 2 Skip
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules v
=: Apps and integrations
|-
x B ® &
M Home .
Channels > Bots and automation > Bots > JD Bot
Ready, set, bot X
© Recently viewed ~ JD Bot o JD Mobbin
Q Answers Standard responses
—
ol Channels - Build answers your bot can use to respond to common questions. Learn about answers [2
Messaging and social
Q
Messaging
Text Your answers are live and your bot is ready to go.
Facebook P View your bot wherever you've installed Web Widget
acebook Fages Name ¢ Updated ¢ Status ¢ for this brand.
Twitter accounts
Talk to a human less than one minute ago Live How to test your bot (2
Talk and email . . .
Order didn't arrive (example) less than one minute ago Inactive
Talk
Email Reset password (example) less than one minute ago Inactive
Bots and automation
Bots
Article
Recommendations
Classic
Mobile SDK
(| Workspaces ~
-
a Objects and rules ~
8} Appsandintegrations


Adding a section

screenElements:
Side Navigation
Text Field
Text Field

screenPatterns:
Select
Select
Add & Create
Add & Create

screenKeywords:
Select a category X
Account management
General
|Select a category X
Account management
General
|~ Add -~ Arrange content , Add section 14 days left in trial. Buy now o:o Help Center 88
RE
Souree Ianguage Add SeCtion
u American English ~
Name
- Order articles by Creating an account
Manually ~
© -
Description
°a Order subsections by
-
Manually ~ Z
Hierarchy
Account management Pa
|~ Add v Manage articles  Lists 14 days left in trial. Buy now o:o Help Center 88
Article
Cl History
Section All articles Save search as list
ﬂ Category 6 results
6
— Community topic Q Filters o
Community post 5
©
. O Drafts 1 Title Edited < :
-
. ® How can agents leverage knowledge to help customers? 1 hour ago
Q € Archived 0
® How do | publish my content in other languages? 1 hour ago
® How do | customize my Help Center? 1 hour ago
® What are these sections and articles doing here? 1 hour ago
O Sample article: Stellar Skyonomy refund policies 1 hour ago
® Welcome to your Help Center! 1 hour ago
|~ Add -~ Arrange content , Add section 14 days left in trial. Buy now o:o Help Center 88
RE
Source lanuage Add SeCtion
u American English ~
Name
- Order articles by Creating an account
Manually ~
© -
Description
°a Order subsections by
-
Manually ~ Z
Hierarchy
Select a category Pa
|™ Add v Arrange content Edit section 14 day: «
© Section was successfully created
[
Source language Edlt SeCtien Update
u American English
Name
- Language
= Creating an account
American English ~
© -
Description
2 Mark as draft
7z
Q Hierarchy
Account management Pa
Order articles by
Manually ~
Order subsections by
Manually ~
Delete section
|~ Add -~ Arrange content , Add section 14 days left in trial. Buy now o:o Help Center 88
RE
Souree Ianguage Add SeCtion
u American English ~
Name
- Order articles by
Manually ~
© -
Description
°a Order subsections by
-
Manually ~ Z
Hierarchy
Select a category Pa


Signing up for demo

pageType: Marketing

pagePatterns:
Misc
Header Section

screenElements:
Tile
Tile
Text Field
Photo

pagePatterns:
Contact Page
Contact Page
Misc
Header Section
Contact Page
Social Proof (Logo Cloud) Section
Contact Page

pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

screenKeywords:
What are you solving for?

@ Manage customer service requests

O Manage and engage sales leads

(O Both of the above

W 5 3 4 2 A
y - e Company name
/
> // JDoe Mobbin
Number of employees
50-99
’tdp 100-249 250-499 500-999
—i o e
. : ; I 1000-4999 5000+
T .
('B) Ingersoll Rand ﬂ Shoplfy
% sQUARESPACE  Uber
slack @) openTable:
Terms of Use  Privacy Notice ~ Cookie Policy Do Not Sell Or Share My Personal Information =~ ©Zendesk 2022 Q
|Work emaiil
e Watch demo videos
jdoe.mobbin@gmail.com
¢ Sign up for a webinar with live Q&A
e Take a tour of the Agent Workspace Phone number
+1628 2679 041
What are you solving for?
@ Manage customer service requests
O Manage and engage sales leads
ﬁ (O Both of the above
W 5 ¥ 2 2 >
* 1;/ y g" Company name
/
z /14 // JDoe Mobbin
Number of employees
’tF
—i o —
. q—
T .
('B) Ingersoll Rand ﬂ Shoplfy
% sQUARESPACE  Uber Q
|zendesk
It'sd ti
s e m o I m e Tell us a bit about yourself, and we'll
tell you alot more about us.
This is your gateway to the magical land of Zendesk,
where we help you improve relationships with your First name Lastname
customers. It's pretty simple, just like our software. Sign up I:I |:|
so you can see Zendesk in action.
Work email
¢ Sign up for a webinar with live Q&A
e Take a tour of the Agent Workspace
Y ‘ ” ﬁ;«" @ Ingersoll Rand ﬂ Shopi f y
4 74
Y % sQUARESPACE  Uber
slack @) openTable: °
|Signin Product Support Company Contactus English
zendesk Products Pricing Solutions Demo Resources
We’'re here to help you get the most out of Zendesk. Our demo videos, webinar, and
interactive tour will show you how Zendesk can enhance your support operations.
Service Sales
\A L
.
ag? 8 @y I
= .\‘b ) . . d “ O
|short demo videos for an jumping into a trial, take a quick self- view of Zendesk, watch this product
introduction into how it all works. guided walk through Zendesk. webinar.
2-3 minutes each 5 minutes 30 minutes
» Watch now Take the tour » Watch now
Trial
ZendeSk Try it for free
Set up your trial in two minutes and take Zendesk out for a spin.
See how Zendesk products can fit
w
4 °
|Work emaiil
e Watch demo videos
jdoe.mobbin@gmail.com
¢ Sign up for a webinar with live Q&A
e Take a tour of the Agent Workspace Phone number
+1628 2679 041
What are you solving for?
@ Manage customer service requests
O Manage and engage sales leads
(O Both of the above
W 5 ¥ 4 2 >
x{ y g» Company name
// |:|
xt» !l
—i o —
T .
('B) Ingersoll Rand ﬂ Shoplfy
% sQUARESPACE  Uber
slack @) openTable:
.
Terms of Use  Privacy Notice ~ Cookie Policy Do Not Sell Or Share My Personal Information =~ ©Zendesk 2022 °
|zendesk
It'sd ti
s e m o I m e Tell us a bit about yourself, and we'll
tell you alot more about us.
This is your gateway to the magical land of Zendesk,
where we help you improve relationships with your First name Lastname
customers. It's pretty simple, just like our software. Sign up
so you can see Zendesk in action.
Work email
e Watch demo videos
¢ Sign up for a webinar with live Q&A
e Take a tour of the Agent Workspace Phone number
‘ | T .
@ Ingersoll Rand ﬂ sh opi f y
_ % sQUARESPACE  Uber °
ol " R qa
|zendesk
It'sd ti
s e m o I m e Tell us a bit about yourself, and we'll
tell you alot more about us.
This is your gateway to the magical land of Zendesk,
where we help you improve relationships with your First name Lastname
customers. It's pretty simple, just like our software. Sign up |:| |:|
so you can see Zendesk in action. Piense onter your fret name
e Watch demo videos Work email
¢ Sign up for a webinar with live Q&A |:|
e Take a tour of the Agent Workspace
%l l E /V g @ Ingersoll Rand ﬂ Shopify
‘ !i
% sQUARESPACE  Uber
slack @) openTable: °
1 l“!l -
|zendesk
It'sd ti
s e m o I m e Tell us a bit about yourself, and we'll
tell you alot more about us.
This is your gateway to the magical land of Zendesk,
where we help you improve relationships with your First name Lastname
customers. It's pretty simple, just like our software. Sign up
so you can see Zendesk in action.
Work email
e Watch demo videos
jdoe.mobbin@gmail.com
¢ Sign up for a webinar with live Q&A
e Take a tour of the Agent Workspace Phone number
+1628 2679 041
What are you solving for?
@ Manage customer service requests
O Manage and engage sales leads
(O Both of the above
y £> Company name
. :
O
1 '_‘¥~ !‘


Adding an article

screenElements:
Text Field
Editable Text
Side Navigation
Button
Toolbar

screenPatterns:
Add & Create
Add & Create

screenKeywords:
~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- . _ Managed by
= Back American English Control who can edit and publish this article
® Tltle Admins v
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
Visible to
Q Control who can see this article in Help
Center
Agents and admins ~
Publish in section
Changes affect all translations
Select a section 7
Open for comments
Promote article
Author
Jane Doe e
Labels
N
Related to
Add content tags to help users find related
articles and posts
N
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
= A . Managed by
= Back American English Control who can edit and publish this article
©®© . . . Admins v
Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
) ] o ] ] o Visible to
£ Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do gjusmod tempor incididunt ut labore et Control who can see this article in Help
dolore magna aligua. Mauris vitae ultricies leo integer. Adipiscing enim eu turpis egestas. Sed arcu non Center
odio euismod lacinia at quis risus. Maecenas volutpat blandit aliquam etiam erat velit scelerisque in. ,
. . . . . . . Agents and admins ~
Augue ut lectus arcu bibendum at varius vel pharetra. Urna neque viverra justo nec ultrices dui sapien
eget. Sed arcu non odio euismeod lacinia. Magna eget est lorem ipsum dolor. Nis| pretium fusce id velit
ut tortor. Publish in section
Changes affect all translations
Ornare suspendisse sed nisi Jacus sed. Rhoncus dolor purus non enim praesent elementum facilisis.
Vestibulum lorem sed risus ultricies. Rhoncus agnean vel elit scelerisaue mauris pellentesaue pulvinar. Select a section 4
Eleifend donec pretium vulputate sapien nec sagittis aliguam malesuada. Ornare massa eget egestas
purus viverra aceumsan in nis| nisi. Rutrum tellus pellentesque eu tincidunt. In egestas erat imperdiet Open for comments
sed euismod nisi porta lorem mollis. Aliguam sem fringilla ut morbi tincidunt augue interdum velit Promote article
euismod. Amet risus nullam eget felis. Magcenas ultricies mi eget mauris pharetra et ultrices. In tellus Author
integer feugiat scelerisque varius. Ut placerat orci nulla pellentesaue. Imperdiet massa tincidunt nunc
pulvinar sapien et. Proin nibh nisl condimentum id venenatis a. Jane Doe ~
Labels
Related to
Add content tags to help users find related
articles and posts
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- . _ Managed by
= Back American English Control who can edit and publish this article
. . . Admins v
@ Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
Visible to
Q Control who can see this article in Help
Center
Agents and admins ~
Publish in section
Changes affect all translations
Select a section 7
Open for comments
Promote article
Author
Jane Doe e
Labels
N
Related to
Add content tags to help users find related
articles and posts
N
|~ Add v Manage articles  Lists 14 days left in trial. Buy now o:o Help Center 88
Article
Cl History
Section All articles Save search as list
ﬂ Category 6 results
6
— Community topic Q Filters o
Community post 5
©
. O Drafts 1 Title Edited < :
-
. ® How can agents leverage knowledge to help customers? 1 hour ago
Q € Archived 0
® How do | publish my content in other languages? 1 hour ago
® How do | customize my Help Center? 1 hour ago
® What are these sections and articles doing here? 1 hour ago
O Sample article: Stellar Skyonomy refund policies 1 hour ago
® Welcome to your Help Center! 1 hour ago
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- . _ Managed by
= Back American English Control who can edit and publish this article
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
Visible to
Q Control who can see this article in Help
Center
Agents and admins ~
Publish in section
Changes affect all translations
Select a section 7
Open for comments
Promote article
Author
Jane Doe e
Labels
N
Related to
Add content tags to help users find related
articles and posts
N


Download the app

pagePatterns:
Downloads Page
Hero Section

pagePatterns:
Downloads Page
Download App Section

pagePatterns:
Downloads Page
Download App Section
Downloads Page
Downloads Page
Download App Section
Downloads Page
Downloads Page
Hero Section
Downloads Page
Social Proof (Testimonial) Section

pageType: Marketing Marketing Marketing Marketing Marketing Marketing

screenKeywords:
Leaderboard (59 Nov27 - Fen 25,2016 ~ Tickets
°
For your iPad
y N
// \\
/\ A e Stay ahead of key performance indicators with full access to reporting and analytics
o-thous ¢ Swipe to quickly triage or respond to tickets
45.96%. |
/ ¢ Dip into the Agent Dashboard to get an overview of an individual or team queue
gt # Download on the
[ S App Store
20.9?3 hrs 22.93 hrs 24 hrs
3
avs
..-
®
-
" T 2
Our agents feel a deep responsibility towards customers. If
|Read the story
) 5 .
b | b . 3
- &5 Wh .
. g’ERSITY of Pam’ulr:sggg su re .
The University of Pennsylvania’s Wharton Sure’s field engineers keep their .
School IT Team answers tickets on the go. team updated.
Learn more Read On
(o) y :
‘
|. .
o For iPhone/Android
Jeremy Freeley a
O e o Create new tickets on the fly and make quick updates with macros
© o e sauosseron « Notifications alert agents to updates on their assigned tickets
8 mme o e Get to the right ticket immediately using search and deep-linking from email
e e Filter through the queue with Views and swipe to easily move to the next ticket
@ Caroline Wu ]
e £ Download on the ANOROIO APP ON
N -~ >
e ' App Store Google play
For your iPad
e Stay ahead of key performance indicators with full access to reporting and analytics
o- thous e Swipe to quickly triage or respond to tickets
45.96%.
= Nirm it thlhAas Advarmt MachlhvAaard +4a ~A~Aat A o Avsearrimar ~f A o irmddinsiAdiral A FAamrma NI LA
|° og
Zendesk for mobile—it's all
good.
Agents can catch up with tickets, clean up their queue, and free up their
workflow (and mind).
. .

- - For iPhone/Android

9 o oo s tom mysenar « Create new tickets on the fly and make quick updates with macros
(<) Egyﬂf.".’.‘if’fmm.m..pmmm‘mf « Notifications alert agents to updates on their assigned tickets
|Signin Product Support Company Contactus English
zendesk Products Pricing Solutions Demo Resources
°
A customer service
°
app, ho strings |
| attached /A\
Great customer support is tied to the customer, not a desk.
Zendesk native mobile apps are built for team leaders,
| agents, and those rolling stones who can't sit still. §
Enter your mobile number
2
|o nmmepeanio £ Download on the
[ ¢ App Store
20.9{5\th5 22.9‘3“‘hrs 24“ P‘ws
[
- . [ 4
..-
®
"Our agents feel a deep responsibility towards customers. If
people are out or they're away from their desks, the Zendesk
mobile app is a great way for agents to check in or get an
update on tickets.”
Ali Rayl
Director of Customer Experience at Slack
Read the story
o . .
\@ | g
SN
[}
% Wharton a -
- UNIVERSITY of PENNSYLVANIA L o


Editing brand appearance

screenElements:
Divider
Color Picker

screenKeywords:
ax B ® &
M Home .
Branding
© Recently viewed ~
Colors Brand Color
Q Click to select color or enter a hex value.
Preview selected color
A Account A Revert to default colors
rean ieve
authentication
d henticati Your Zendesk account JD Mobbin
End user authentication name
Single sign-on The name of your Zendesk. It appears in email notifications.
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
Advanced
More settings
Favicon No file chosen
Brand management . . . . . . .
The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
Brands agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
Appearance
Host mappin
Branding pRing
Localization Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
jdmobbin.zendesk.com. Learn more
Tools Important
Benchmark survey When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
22 People ~
Subdomain .
Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
.__’ Channels ~ example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
consequences. Before proceeding, read this support article.
|;| Workspaces ~
Your current subdomain:
a Objects and rules ~
|-
x B ® &
M Home .
Branding
© Recently viewed ~
Colors Brand Color
Q Click to select color or enter a hex value.
Preview selected color
A Account A Revert to default colors
rean ieve
authentication
d henticati Your Zendesk account JD Mobbin
End user authentication name
Single sign-on The name of your Zendesk. It appears in email notifications.
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
Advanced
More settings
Favicon No file chosen
Brand management . . i . i i .
The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
Brands agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
Appearance
Host mappin
Branding pRing
Localization Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
jdmobbin.zendesk.com. Learn more
Tools Important
Benchmark survey When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
22 People ~
Subdomain .
Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
.__’ Channels ~ example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
consequences. Before proceeding, read this support article.
|;| Workspaces ~
Your current subdomain:
a Objects and rules ~
|ax B ® &
M Home .
Branding
© Recently viewed ~
Colors Brand Color +
Q Click to select color or enter a hex value. _
Preview selected color N
A Account A Revert to default colors
rean ieve
authentication
d henticati Your Zendesk account JD Mobbin
End user authentication name
Single sign-on The name of your Zendesk. It appears in email notifications.
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
Advanced
More settings
Favicon No file chosen
Brand management . . . . . . .
The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
Brands agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
Appearance
Host mappin
Branding pRing
Localization Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
jdmobbin.zendesk.com. Learn more
Tools Important
Benchmark survey When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
22 People ~
Subdomain .
Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
.__’ Channels ~ example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
consequences. Before proceeding, read this support article.
|;| Workspaces ~
Your current subdomain:
a Objects and rules ~
|ax B ® &
A Home ° Account settings updated
© Recently viewed ~ .
Branding
Q Colors Brand Color
ﬁ Account A Click to select color or enter a hex value.
rean ieve Preview selected color
authentication
Revert to default colors
End user authentication
Single sign-on
Your Zendesk account JD Mobbin
Advanced name
More settings The name of your Zendesk. It appears in email notifications.
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
Brand management
Brands Favicon No file chosen
Appearance The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
Branding
Localization
Host mapping
Tools Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
Benchmark survey jdmobbin.zendesk.com. Learn more
Important
2¢  People o When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
—
— Channels ~
Subdomain .
O Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
= Workspaces e example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
consequences. Before proceeding, read this support article.
a Objects and rules ~
|x B @ &
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
M Home
. Favicon No file chosen
© Recently viewed ~
The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
Q agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
ﬁ PRI ~ Host mapping
Lea e e Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
authentication jdmobbin.zendesk.com. Learn more
End user authentication Important
Single sign-on When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
Advanced
More settings
Subdomain .
Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
Brand management example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
Brands consequences. Before proceeding, read this support article.
Appearance Your current subdomain:
Branding
o jdmobbin.zendesk.com
Localization
Change your subdomain
Tools
Benchmark survey
Zendesk Support . i . o
multibrand Upgrading to the Support Enterprise plan enables you to manage five brands by linking your separately branded accounts to a
central Zendesk account.
22 People ~
Please email contact@zendesk.com and request a free trial of the Zendesk Support Enterprise plan now.
—
— Channels ~
|;| Workspaces ~
a Objects and rules ~


Adjusting column width

hotspotType: Drag

screenKeywords:
#s Jane Doe ® X + Add Q Conversations 0 C\ /;L 83 @
JD Mobbin ~ Jane Doe  (NEw Ticket
Requester R
Jane Doe
Assignee take it <
® Support/Jane Doe ~ EH
JaneDoe ® x
Followers unfo
Tags
Type Priority
- ae - v
< Public reply -~ To Jane Doe / ccC
T © 0 &
£ Apply macro ~ Close tab Submit as New
|#s Jane Doe ® X + Add Q Conversations 0 C\ /;L 83 @
JD Mobbin ~ Jane Doe  (NEw Ticket
Requester R
Jane Doe
Assignee take it <
® Support/Jane Doe ~ EH
. ~
LU 2 B Followers unfollow
Tags
Type
- N
Priority
- N
< Public reply ~ To Jane Doe / cc
T © 0 &
£ Apply macro ~ Close tab Submit as New
|#s Jane Doe ® X + Add Q Conversations 0 C\ /;L 83 @
JD Mobbin ~ Jane Doe  (NEw Ticket
Requester R
Jane Doe
Assignee take it
® Support/Jane Doe ~ HH
. ~
LU 2 B Followers unfollow
Tags
Type
- N
Priority
- N
< Public reply ~ To Jane Doe / cc
T © 0 &
£ Apply macro ~ Close tab Submit as New
|#s Jane Doe ® X + Add Q Conversations 0 C\ /;L 83 @
JD Mobbin ~ Jane Doe  (NEw Ticket
Requester R
Jane Doe
Assignee take it
® Support/Jane Doe ~ EH
. ~
2anciBoclOR Followers unfol
Tags
Type Priority
- ae - v
< Public reply -~ To Jane Doe / ccC
T © 0 &
£ Apply macro ~ Close tab Submit as New


Adding a ticket

screenElements:
Side Navigation
Tab

screenPatterns:
Empty State
Dashboard

screenElements:
Dropdown Menu
Text Field
Side Navigation
Tab

screenPatterns:
Add & Create
Add & Create
Empty State
Dashboard

screenKeywords:
#s Jane Doe ® X + Add Q Conversations 0 C\ /;L 83 @
JD Mobbin ~ Jane Doe  (NEw Ticket
. . . Q
Requester Having trouble accessing the site Knowledge Q + ~
Jane Doe
Some content that may help
Assignee take it
How do | customize my Help Center? s
® Support/Jane Doe ~ General > FAQ HH
Last edited 34 min ago
HanelDoe x -« Language en-us
Followers unfollow
20 Which topics should | add to my communit...
Community > General Discussion
Tags Last edited 34 min ago
help X . .
How do | publish my content in other lang...
T General > FAQ
ype Last edited 34 min ago
Problem ~ Language en-us
Priority Welcome to your Help Center!
General > Announcements
Normal e Last edited 34 min ago
Language en-us
“ Public reply ~ To J D cC
Py ane Doe 7 How can agents leverage knowledge to he...
General > FAQ
Last edited 34 min ago
Language en-us
T © 0 &
£ Apply macro ~ Close tab Submit as New
|+ Add Q Conversations 0 [SEREVAN 09 @
New 5 . . .
Suite Professional trial ends in 14 days on January 19, 2023 Buy Zendesk Chat now
Ticket
User Open Tickets (current) Ticket Statistics (this week)
Organization 0 0 0 0 0
YOU GROUPS GOOD BAD SOLVED
Search
Recently viewed tickets
Tickets requiring your attention (0) What is this?
You have not visited any tickets recently
1D Subject Requester Requester updated Group Assignee
No tickets in this view
|s New ticket X + Add Q Conversations 0 C\ /AN 98 @
[NEw Ticket
Requester R
search name or contact info
Assignee take it
sus
- v i
~ Followers follow
Tags
Type Priority
- ae - v
“ Public reply ~ To cC
T © 0 &
£ Apply macro ~ Close tab Submit as New
|#s Jane Doe ® X + Add Q Conversations 0 C\ /;l 88 @
JD Mobbin ~ Jane Doe  (NEw Ticket
o
Requester Having trouble accessing the site Apps C -
Jane Doe
Assignee take it Apps to get you started
® Support/Jane Doe “ i
\L Knowledge Capture 2
*hkh  (548)
JIDEEDE) > g Followers unfollow Price: Free
Enable agents to search, link, flag, and
create articles from tickets.
Tags = Show Related Tickets (2
help X T khR (1546)
Price: Free
Type Shows related tickets
Problem v
. Tymeshift Workforce Management (2
Priority ddkk (583)
Price: Free
Normal e Modern WFM with fast scheduling,
forecasting, reporting and real-time...
< Public reply -~ To Jane Doe / ccC B Time Tracking (2
* ek (5664)
Price: Free
Helps you track time spent on tickets.
TeamViewer 2
*hk (428)
Price: Free
Easy and fast remote support and desktop
sharing directly from your tickets!
2
T © 0 ¢ @ Mailchimp Activity (2
£ Apply macro ~ Close tab Submit as New
|+ Add Q Conversations 0 [BEREVAN 09 @
Suite Professional trial ends in 14 days on January 19, 2023 Buy Zendesk Chat now
Get started Dashboard

Updates to your tickets Open Tickets (current) Ticket Statistics (this week)
No recent updates. 0 0 0 0 0

YOU GROUPS GOOD BAD SOLVED

Tickets requiring your attention (0) What is this?
1D Subject Requester Requester updated Group Assignee
No tickets in this view


Inserting a table

screenElements: Tooltip Table Popover

screenKeywords:
~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- ) . Managed by
= Back American English Control who can edit and publish this article
. . . Admins v
@ Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % b BE By
i L e Visible to
Q pulvinar sapien et. Proin nib  TABLE ROW COLUMN Control who can see this article in Help
Center
m Agents and admins ~
Publish in section
Changes affect all translations
.
CELL Select a section 7
Open for comments
Promote article
’
/ Author
., B
K Jane Doe e
— ; =
= - I
Labels
—
> ~ Related to
X Add content tags to help users find related
articles and posts
N
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
= ] ] Managed by
= Back American English Control who can edit and publish this article
©®© . . . Admins ~
Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
ey - — S Visible to
Lo ‘qgi Y & ¢ /’ r Control who can see this article in Help
\ \ = £
\‘ Y o f z & Center
7 b
g . Agents and admins ~
. - BARD —
ANYWHE# gl Publish i .
ublish in section
e R .
T | §ET Changes affect all translations
r— Rk 'Qi
/ - = /' ; Select a section ’
V5 - . |
- " ) ‘ | i ‘ Open for comments
1 : [ f [ — Promote article
_ =
%’ : = Author
=< .
. g ’ Jane Doe h
i N Labels
-
N
Related to
Add content tags to help users find related
articles and posts
N
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- _ . Managed by
= Back American English Control who can edit and publish this article
©®© . . . Admins v
Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % [ BE B <>
, , . : : - Visible to
Q euismod. Amet risus nullam eget felis. Maecenas ultricies mi eget mauris pharetra et ultrices. In tellus . .
i . i . i i . Control who can see this article in Help
integer feugiat scelerisque varius. Ut placerat orci nulla pellentesque. Imperdiet massa tincidunt nunc Center
pulvinar sapien et. Proin nibh nisl condimentum id venenatis a.
Agents and admins ~
_;‘{\ =
) « e L .
-es gl S Publish in section
\ Ay i
* e _— Changes affect all translations
. Select a section 7
. iy
ANYWHER < gl
@ Open for comments
T | §ETET oy Promote article
Y | N
R R | b
I T W Author
4 g /
ol ¥ ) . _5 ‘ Jane Doe e
\ / I —
S = Labels
— X —
- " -4 "-“vv =
’ : Related to
. ~ Add content tags to help users find related
- articles and posts
N
|~ Add -~ Manage articles , New article 14 days left in trial. Buy now o:o Help Center 88
=[] m Help people find more of what they're looking for with content tags. Learn more X
u
- ) . Managed by
= Back American English Control who can edit and publish this article
. . . Admins v
@ Logging in ~
Select who can manage this article
2 Permission details
Paragraph + sA - A B / U = = = % b BE By
i L e Visible to
Q pulvinar sapien et. Proin nib  TABLE ROW COLUMN Control who can see this article in Help
Center
Agents and admins ~
Publish in section
Changes affect all translations
.
CELL Select a section 7
Open for comments
Promote article
’
/ Author
-, B
K Jane Doe e
—= - =
— = -
Labels
—
> ~ Related to
X Add content tags to help users find related
articles and posts
N


About us

pagePatterns:
About Page
Header Section

pagePatterns:
About Page
Stats Section

screenElements:
Animation & Video
Animation & Video

pagePatterns:
About Page
About Page
About Page
About Page
About Page
Stats Section
About Page
About Page
Header Section
About Page

pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

screenKeywords:
4 Products Pricing Solutions Demo Resources
H1
made up
word
Yes, it's confident and humble smashed together.
|t{j\\ W :

A-ARR O -4© Ie
Voo Ny
= j i A / ~

S
|4 Products Pricing Solutions Demo Resources
This is our open door policy.
Diversity and inclusion.
. '- - _— | - O
® B
| 4 ¢ I e 8 *
n kT F\
We're good s T W
° ¥ - . e !".‘"“ ‘ e - ’
neighbors e v I A W
— o \\ 4
Where we work is a big part of how we work. a - Ry E’ A 3 ‘ I ( \ - R
Through The Zendesk Neighbor Foundation and - QX “ L a » f A ’
our global CSR program we invest in our \ / .
communities. , h ) = ' ;‘ @"I .
= =
|4 Products Pricing Solutions Demo Resources
i 9 R - . et - e At
P T
\ K - \ \ \ fi ’n; ' ’:
N ! '} | Y 4 4
||| | | SN
JH T Vo e P
= - .»,-I ! 1|8 s {f & 4 4
L " JI’ “\," ;-*’7,‘("( ’ ] ; bl . . = ;é “;_ ‘{, i}}»
< ’ ‘ ™ W . T , \\;;@ S\,.\%\ O <, J\j..‘
\ [ \\
| N ] A o
London Copenhagen Melbourne
|4 Products Pricing Solutions Demo Resources
' . o Vg B | .
160,000+ 5,450
[ [
Paid customer accounts Global employees
|Zendesk isn't...
A very chill desk
company.
@
|4 Products Pricing Solutions Demo Resources
= A ‘—n.i‘*
‘ A ) P s
R o
 zend ? Global volunteer hours
N\ since 2011
- -~ W”;’ . \
|Signin Product Support Company Contactus English
zendesk Products Pricing Solutions Demo Resources
‘ . Zendesk is a service-first CRM company that
builds software designed to improve customer
relationships. As employees, we encourage
each other to grow and innovate. As a
company, we roll up our sleeves to plant roots
in the communities we call home.
Our software is powerful and flexible, and
scales to meet the needs of any business.
Even yours.
? . ¥ %
. } § [
™ 4
4
|Y4 Products  Pricing  Solutions  Demo  Resources
Y Y & Y
1 6 0 |/ Y Y \/ Y
Y y
Customer countries
and territories . ! .,
.
|4 Products Pricing Solutions Demo Resources
Right here.
’ ° °
We're in the news sometimes
Ok, more than sometimes. Check out our press center.
[ ] (] » _
Thisisa — A O
L 2 . U B
|4 Products Pricing Solutions Demo Resources
people on the management team
[ J o
We have job openings all S


Account

screenElements: Avatar Tab Badge

screenElements: Button Illustration

screenElements: Accordion Divider Tab Avatar Tab Badge Button Illustration

screenPatterns:
Billing
Settings & Preferences
Settings & Preferences
Dashboard
Settings & Preferences

screenKeywords:
ax B ® &
M Home
Subscription
© Recently viewed ~
Current subscription
Q
Product Plan Details Annual cost
ﬁ Account ~
Zendesk Suite Professional 11 days left in trial --

Billing

Subscription Estimated total cost $0

Contacts

Security

Team member

authentication

End user authentication

Single sign-on

Advanced

More settings

Brand management

Brands

Appearance

Branding

Localization

Tools

Benchmark survey
@@  people ~
|-
x B ® &
M Home .
Branding
© Recently viewed ~
Colors Brand Color
Q Click to select color or enter a hex value.
Preview selected color
A Account A Revert to default colors
rean ieve
authentication
d henticati Your Zendesk account JD Mobbin
End user authentication name
Single sign-on The name of your Zendesk. It appears in email notifications.
Your Zendesk name does not affect the URL of your Zendesk account, which is always https://jdmobbin.zendesk.com.
Advanced
More settings
Favicon No file chosen
Brand management . . i . i i .
The favicon image appears in the web browser address bar and in the mobile version of your Zendesk Support site for both the
Brands agent interface and your end-user portal (if enabled). For best results, make sure the favicon is square.
Appearance
Host mappin
Branding pRing
Localization Use this setting to map one of your own domain names to Zendesk. For example, use support.mybusiness.com, instead of
jdmobbin.zendesk.com. Learn more
Tools Important
Benchmark survey When you enter a domain name, it will be used immediately. You must create the proper CNAME DNS record before adding the
domain. Your system administrator knows how to do this.
22 People ~
Subdomain .
Your Zendesk URL has two parts: a subdomain name you chose when you set up your account, followed by zendesk.com (for
.__’ Channels ~ example: mycompany.zendesk.com). You can change the subdomain name you chose (the mycompany part) but doing so has
consequences. Before proceeding, read this support article.
|;| Workspaces ~
Your current subdomain:
a Objects and rules ~
|x B @ &
M Home
Account contacts
o Recently viewed he Account contacts include the account owner and other billing admins.
Q
Account owner Billing admins
ﬁ Account ~ .
You are currently the owner of this account.
¢ There can be only one account owner

Billing ¢ Only admins can become account owners

Subscription ¢ Only the account owner can assign billing admins

Congse Account owner

Security Jane Doe v

Team member

authentication

End user authentication

Single sign-on

Advanced

More settings

Brand management

Brands

Appearance

Branding

Localization

Tools

Benchmark survey
@@  people ~
|ax B ® &
M Home
Account contacts
o Recently viewed he Account contacts include the account owner and other billing admins.
Q
Account owner Billing admins
ﬁ Account ~
Only billing admins can make changes to your subscription. Add billing admins
Billing
Subscription
Name Email Last sign-in
Contacts
Security e Jane Doe jdoe.mobbin@gmail.com Account owner Jan 8, 2023
Team member
authentication
End user authentication
Single sign-on
Advanced
More settings
Brand management
Brands
Appearance
Branding
Localization
Tools
Benchmark survey
@@  people ~
|ax B ® &
M Home
Multibrand
© Recently viewed ~
a One size does not fit all
ﬁ Account ~ . . . . . R
With Zendesk Support multibrand, support teams can tailor their service to meet customers' unique
B needs based on brand, service tier, or geography - all from a centralized command center.
Security
authentication
End user authentication
Single sign-on
O Q
Advanced “ .’
QH’
h \F-i '
Brand management
Brands ‘-;, E
==
=11
Appearance
Branding
Localization Streamline your customer Scale your team Improve the experience
support
Tools Create unique business rules for Instead of storing info in separate
It's easy to create subdomains each brand, directing tickets places, combine user data from
Benchmark survey ! o . .
map new channels, and publish down specific paths. You can all brands in a single account.
Help Centers. And when that's easily personalize responses with This enables you to use apps and
88 People o dong, you can manage multiple quick referer.mke data on each reporting across all your brands.
unique Help Centers from a ticket.
single Zendesk account.
.__’ Channels ~
l_l AAJA vl v s -
|x B ® &
ﬁ Home
© Recently viewed ~
Q Benchmark Survey
ﬁ AR ~ The Zendesk Benchmark enables you to compare your key metrics to those of thousands of others by filling out a brief survey. Companies on Zendesk
participate in the Benchmark by default and may opt out using the button below. To start participating again, re-submit the survey. More on our research
Single sign-on
Advanced .
Select your company's main industry v GLOBAL BENCHMARK
More settings
How many employees are in your compa v
Brand management
Who does this support desk serve? v o o
e 0% 94%
How many customers do you serve? v o . ’ .
Appearance Customer satisfaction Customer satisfaction
Who delivers support to your customers v
Branding
Localization O 1 8 8
hrs «Ohrs
Tools Submit Survey Average first reply time Average first reply time
Benchmark survey Stop Participating
al People he & Privacy Policy
Tickets per month Tickets per month
—
— Channels ~
(| Workspaces ~
-
a Objects and rules v
=: Apps and integrations
|4 88 ©) 2
M Home i
Localization
o Recently viewed o Localization options enable you to set your time zone and language settings. Learn more
Q Time zone (GMT-11:00) American Samoa v
By selecting the time zone of your Zendesk account, you'll see timestamps relative to time zone of your own country or location.

ﬁ Account ~ For example, you'll see when Help Center articles were posted, or when tickets were submitted relative to your own time zone.

End user authentication

Single sign-on Time format 24 hour clock (22:42) v

Advanced Select the 12 or 24-hour time format for your Zendesk.

More settings

Brand management Languages English (United States) v

Brands Select the default language for content that end users and agents can see. Changing language will change the default content in

the user interface, macros, views, and notifications.
Appearance
4 To add more languages, contact Zendesk Customer Support.
Branding
Localization
Additional languages

Tools

Benchmark survey
22 People ~
—
— Channels ~
(| Workspaces ~
-
a Objects and rules ~
[ 1 I U T Ry S


Chat

screenElements:
Dialog
Coach Marks

screenElements:
Banner
Accordion
Side Navigation

screenElements:
Accordion
Dialog
Coach Marks
Banner
Accordion
Side Navigation

screenKeywords:
L4 Home
M Home
(D) Messaging is turned on for your account
Q Settings Customers will be able to continue conversations anytime without losing their conversation history. Serve customers on messaging in Agent Workspace. Go to Agent
Workspace [2
Agents
Hello, Jane Doe! 12 days left in trial m
Groups !
Routing
Treee 53 Web Widget A Reporting % Triggers
A Customize your Web Widget for Track the conversations you have with Run automated actions when your chosen
Triggers messaging from the Channels list. customers. conditions are met.
Personal
PEERT: Manage Web Widget (2
Simulate conversation (2 View reports (2 Manage triggers
@ Team
11 Routing ® Help and feedback
View all Manage how conversations via messaging Get tips and ask questions about
are distributed to agents. messaging.
Set conversation limits Launch Help Center [2
Manage routing [2 Share beta feedback (2
|Here's your live chat and messaging dashboard X
530
I want to upgrade No problem!
my subscription
Hey Alex,tve ust
No problem! upgraded you to a
Just pro plan
Manage messaging
Manage conversation routing, configure triggers, create shortcuts, and
more.
Work from Agent Workspace instead
Serve messaging conversations and work on Support tickets from
Agent Workspace.
|L4 Home
M Home
(D) Messaging is turned on for your account
Q Settings Customers will be able to continue conversations anytime without losing their conversation history. Serve customers on messaging in Agent Workspace. Go to Agent
Workspace [2
@ Team
HeIIo, Jane Doe! 12 days left in trial m
View all
53 Web Widget A Reporting % Triggers
Customize your Web Widget for Track the conversations you have with Run automated actions when your chosen
messaging from the Channels list. customers. conditions are met.
Manage Web Widget (2
Simulate conversation (2 View reports (2 Manage triggers
11 Routing ® Help and feedback
Manage how conversations via messaging Get tips and ask questions about
are distributed to agents. messaging.
Set conversation limits Launch Help Center [2
Manage routing [2 Share beta feedback (2


Settings (Guide)

screenElements: Banner Button

screenElements: Illustration Banner Badge Banner Button

pageType: Application Application Application Application Application Application

screenKeywords:
™ Add v~ Settings > User badges 12 days left in trial. Buy now 024 Help Center 28
RE
Guide settings USGI’ badges
[ ! ]
Language settings
Gather settings
©
User badges
2
A little recognition goes a long way
Create badges for special skills, titles, or achievements and reward the valuable people in your community.
Badges celebrate active members and nurture healthy interactions.
Keep your community thriving with user badges.
Learn more about badges
Activate with example badges
Create my badges from scratch
|2 Add v Settings Guide settings 12 days left in trial. Buy now 20 Help Center 28
RE
Guide settings . .
. Guide setings
Language settings
= Content management
Gather settings . . o
Manage and moderate your public content, control spam, and configure notifications.
©
User badges
° Anonymous voting on articles
28 Allow anonymous users to vote on articles.
Q Content moderation
Enable moderation by word filter or moderation of all content.
© Moderate words
End-user contributed content containing specific words must be approved before being published. Learn more (2.
z
Separate words with commas. Here is a sample list of restricted words. 15000
Moderate all content
All end-user contributed content must be approved before being published.
User profiles
Adds user profiles to your Help Center. Learn more [2.
© Public user profiles
Profiles are visible to all users.
Private user profiles
|2 Add v Settings Guide settings 12 days left in trial. Buy now 20 Help Center 28
[
Guide settings
! ] O Activate Help Center
Language settings This will make your Help Center available to end users. We recommend that you finalize your customizations and add basic
- content before activating your Help Center.
Gather settings
©
User badges
2 Guide settings
Q Content management
Manage and moderate your public content, control spam, and configure notifications.
Anonymous voting on articles
Allow anonymous users to vote on articles.
Content moderation
Enable moderation by word filter or moderation of all content.
© Moderate words
End-user contributed content containing specific words must be approved before being published. Learn more (2.
z
Separate words with commas. Here is a sample list of restricted words. 15000
Moderate all content
All end-user contributed content must be approved before being published.
User profiles
Adds user profiles to vour Help Center. Learn more [2.
|™ Add v~ Settings » Gather settings 12 days left in trial. Buy now 024 Help Center 28
RE )
Guide settings Gather settings
u Adds community features to your Help Center that allow users to provide ideas and ask questions.
. Learn more &
Language settings
= Activate community
Gather settings Make your community available to users. Requires your Help Center to be activated.
© Enable @mentions
User badges Allow users to @mention any user who has a Help Center account and posted or commented in the Help Center in the past.
o4
- .
Enable alias
Allow users to create an alias to keep their real name private when posting and commenting. Only agents can see a user’s real name.
@ When you remove the alias feature, a user’s real name becomes visible to the public.
Enable user badges
Recognize the important people in your community with user badges. Call out special skills, titles, and achievements.
When disabled, all badges will be hidden from your community.
Allow all users to add content tags to their community posts
When not selected, only admins and agents can add content tags to community posts.
w Come together
Get Zendesk Community forum to connect, share, and interact with your customers. Get Community now
Learn about Zendesk Community (2
|2 Add v Settings Language settings 12 days left in trial. Buy now 20 Help Center 28
RE
Guide settings Language settings
[ ! ]
. Enable multiple languages for your Help Center and customize your Help Center's name. If a language enabled in Guide is not
Language settings also enabled in Support, fields in the "Submit a request" form may not appear in the Guide-enabled language. See your Support
= languages in Localization settings
Gather settings
® Add new language
User badges NEW
2
Language Help Center name
English (United States) [Nl JD Mobbin :
|2 Add v Settings Guide settings 12 days left in trial. Buy now 20 Help Center 28
BE Require sign in
Only allow signed-in users to access Help Center. Anonymous users will be asked to sign in.
Guide settings
Language settings
= Requests
Gather settings
©®© Set the default sorting for comments in my requests
User badges Change the default sorting for comments when a customer is looking at a request.
o4
a Sort by oldest comment to newest v
Enable agents to manage requests from Help Center
Allow agents to submit requests through forms and manage them in my activities. Learn about agent requests [2
Integrations
Google Analytics
Includes the Google Analytics tracking code on all pages, including the mobile site.
Powered by Zendesk logo
Display the Powered by Zendesk logo at the bottom of each page.
Deactivation
© Deactivate Help Center
L. Deactivate
Your Help Center won't be visible to end users.


Color encoding

screenElements: Chip Tooltip

screenKeywords:
Reports library > New report 11 days left in trial. Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 10 minutes ago
Metrics (1) @ ~  Filters @ Add >
Add >
Metrics al
D_COUNT (Updates) X
A metric is a numeric value that you want to measure, ¢
. . »
like number of tickets.
CEE— ‘
Columns = (D ~ &
Add > Updates )
Add attributes to columns, like dates or Comments )
status, to slice your results in one chart.
Tickets v
1 @
Rows ~ Tickets created h 2
Add > Tickets solved ® >
Add attributes to rows to make individual i
charts for each attribute value. Tickets updated @
Tickets updated w/comment @
Explosions ~ Tickets updated w/public comment @
Add >
Tickets updated wfinternal comment @
Show individual charts side-by-side for each
attribute value. Tickets assigned @
Tickets reopened @
Apply
Columns: 1 Rows: 1
|Reports library > New report 1 days leftin trial.  Q 88 2
Dataset
Support: Updates history [default] ¢ New report Z = ~ C
Last updated: 10 minutes ago
Metrics (1) @ ~  Filters @ Add >
Add >
ul
D_COUNT (Updates) x
*
)
Columns . @ ~ @
Add >
Add attributes to columns, like dates or
status, to slice your results in one chart.
Rows ~
Add >
Add attributes to rows to make individual
charts for each attribute value.
Explosions ~
Add >
Show individual charts side-by-side for each
attribute value.
Columns: 1 Rows: 1
|> Reports library > New report 1 days leftin trial.  Q 88 2
= Dataset .
=2 Support: Updates history [default] ¢ New report Z = ~ C Save ~
Last updated: 10 minutes ago
= i .
Metrics (1) @ ~  Filters @ Add >
S Add >
ul
D_COUNT (Updates) 3
Lol i ¢
Color encoding ¥
o i
Columns . @ ~ @
Add >
Add attributes to columns, like dates or
status, to slice your results in one chart.
Rows ~
Add >
Add attributes to rows to make individual
charts for each attribute value.
Explosions ~
Add >
Show individual charts side-by-side for each
attribute value.
Columns: 1 Rows: 1


Scheduling a dashboard

screenPatterns: Dashboard Charts

screenElements: Dialog Illustration

screenElements: Tab Dialog Illustration

screenPatterns: Schedule Dashboard Charts Schedule Schedule Schedule

screenKeywords:
Scheduled delivery - Weekly - Monday at 00:00 X
Q
. Support (2)
a
JOHNDOE MOBBIN, Jane Doe
A JOHNDOE MOBBIN
= johndoe.mobbin@gmail.com
o Jane Doe
= jdoe.mobbin@gmail.com - Admin
|Share Schedule Clone More 11 days left in trial. Q 88 2
Zendesk Support
Tickets  Efficiency  Assignee activity =~ Agentupdates  Unsolved tickets  Backlog
Time Y  Currently viewing: 12/9/2022 — 1/7/2023
Ticket group Ticket brand Ticket channel Ticket form Submitter role Requester organ...
Created tickets Unsolved tickets Solved tickets One-touch tickets Reopened tickets
3 2 1 0.0% 0.0%
Tickets created by hour Average tickets created by day of week

110% 35

100% 3

90%

80% 25
70%

60% 2
50% 15

40%
30% 1

0,
20% 0.5
10%
0% 0
4 Fri
Tickets created by date
|Scheduled delivery - Weekly - Monday at 00:00 X
Q
. Support (2)
a
JOHNDOE MOBBIN, Jane Doe
A JOHNDOE MOBBIN
= johndoe.mobbin@gmail.com
o Jane Doe
= jdoe.mobbin@gmail.com - Admin
|Schedule delivery X
Scheduled
Daily ~ 00:00 ~
Timezone: America/New_York (-04:00)
Subject
Scheduled delivery: {{dashboard_title}}
Message
Your scheduled dashboard delivery is ready. It's attached to this
email for you.
Include
Image PDF Excel Csv
|Share Schedule Clone More «
© Dashboard scheduled
Dashboard scheduled to be sent weekly -
Zendesk Support Monday at 00:00
Tickets  Efficiency  Assignee activity =~ Agentupdates  Unsolved tickets  Backlog
Time Y  Currently viewing: 12/1/2022 — 1/7/2023
Ticket group Ticket brand Ticket channel Ticket form Submitter role Requester organ...
Created tickets Unsolved tickets Solved tickets One-touch tickets Reopened tickets
0, 0,
3 2 1 0.0% 0.0%
Tickets created by hour Average tickets created by day of week

110% 35

100% 3

90%

80% 25
70%

60% 2
50% 15

40%
30% 1

0,
20% 0.5
10%
0% 0
4 Fri
Tickets created by date
|Scheduled deliveries X
You don't have any deliveries
scheduled for this dashboard.
|Schedule delivery X
Scheduled
Weekly ~ Monday ~
00:00 v
Timezone: America/New_York (-04:00)
Subject
Scheduled delivery: {{dashboard_title}}
Message
Your scheduled dashboard delivery is ready. It's attached to this
email for you.
Include
Image PDF Excel Csv