Privacy policy

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Our Privacy Policy explains what personal information we collect, how we use personal
information, how personal information is shared, and privacy rights.
North America (excluding Mexico)

e Privacy Policy for the United States

¢ Privacy Policy for outside of US (English)

¢ Privacy Policy for outside of US (French)
Latin America (including Mexico, Central and South America and the
Caribbean)

e Privacy Policy for Latin America (English)

¢ Privacy Policy for Latin America (Spanish)

¢ Privacy Policy for Latin America (Portuguese)
Europe, Middle East, and Africa

o Privacy Policy for the Europe, Middle East, Africa and other countries
Asia Pacific

e Privacy Policy for Asia Pacific (excluding China)
China

e Privacy Policy for China
Please review the supplemental privacy policies linked within the privacy policy
documents, such as for certain Airbnb services, that may be applicable to you.
Supplemental Privacy Policy Documents:
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your continued access to or use of the Airbnb Platform will be subject to the revised
Privacy Policy.
9. CONTACT INFORMATION AND RESPONSIBLE AIRBNB ENTITIES
For questions or complaints about this Privacy Policy or Airbnb’s handling of personal
information (i) If you reside in the United States contact Airbnb, Inc., Legal Privacy, 888
Brannan Street, San Francisco, CA 94103 USA,; (i) for payments related matter please
use the contact information provided in the Payments Terms of Service page, and (iii)
if you reside outside the United States, please use the contact information for your
controller provided in the Outside of the United States page.

Review the previous version of this page.
Related articles
Airbnb basics
California and Vermont
Please review this information which supplements our Privacy Policy.
Privacy Policy,
Please review our Privacy Policy.
Airbnb basics
Enterprise Customers and Airbnb for Work
Please review this information which supplements our Privacy Policy.
|& Help Center Search how-tos and more @ ® = g
Home / Privacy Policy for the United States
Legal terms
Privacy Policy for the United States . .
Get help with your reservations,
account, and more.
& Log in or sign up
For a list of Privacy Policies by jurisdiction, click here.
Last Updated: February 10,2022
Airbnb exists to help build connections between people and make the world more
open and inclusive. In short—to build a world where anyone can belong anywhere. We
are a community built on trust. A fundamental part of earning that trust means being
clear about how we use your information and protecting your human right to privacy.
This Privacy Policy describes how Airbnb, Inc. and its affiliates (“we,” “us,” or “Airbnb”),
process personal information in relation to your use of the Airbnb Platform. Depending
on where you live and what you are doing on the Airbnb Platform, the supplemental
privacy pages listed below may apply to you. Please follow the links and review the
supplemental information describing how we process personal information for those
regions and services.
@ IMPORTANT SUPPLEMENTAL INFORMATION
Outside of the United States. If you reside outside of the United States, such as in the
European Economic Area (“EEA”) visit our “Outside of the United States” page to learn
about (i) the controller(s) of your personal information, (i) legal bases, including legitimate
interests, for collecting and processing your personal information, (iii) safeguards relied
upon for transferring personal information outside the EEA, (iv) your rights, and (v)
contact details of the controller(s) and Data Protection Officer.
|privacy pages listed below may apply to you. Please follow the links and review the

supplemental information describing how we process personal information for those

regions and services.

@ IMPORTANT SUPPLEMENTAL INFORMATION

Outside of the United States. If you reside outside of the United States, such as in the
European Economic Area (“EEA”) visit our “Outside of the United States” page to learn
about (i) the controller(s) of your personal information, (i) legal bases, including legitimate
interests, for collecting and processing your personal information, (iii) safeguards relied
upon for transferring personal information outside the EEA, (iv) your rights, and (v)
contact details of the controller(s) and Data Protection Officer.
California and Vermont. If you reside in California or Vermont, visit our “California and
Vermont” page to learn about specific privacy information that applies to you.
China. If you reside in the People’s Republic of China, which for purposes of this Privacy
Policy does not include Hong Kong, Macau and Taiwan (“China”), Airbnb Internet (Beijing)
Co. Ltd. (ZEIMEE (JE:R) BR/AS]) (“Airbnb China”) is the controller of your personal
information for all activities except in relation to the booking or offering of any Host
Service located outside China. Visit our “China” page to learn more about the data
controller and how your information is handled in relation to activities within China and
your rights.
Enterprise Customers and Airbnb for Work. If you use our enterprise services or have
linked your account with an Airbnb for Work customer, visit our “Enterprise Customers
and Airbnb for Work” page to learn about specific privacy information that applies to
you.

1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of

Service (“Terms”).

2. PERSONAL INFORMATION WE COLLECT

2.1 Information needed to use the Airbnb Platform.

We collect personal information about you when you use the Airbnb Platform. Without

it, we may not be able to provide all services requested. This information includes:

e Contact Information, Account, Profile Information. Such as your first name, last

name, phone number, postal address, email address, date of birth, and profile
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appName: Airbnb

appCategory: Travel & Transportation

appTagline: Vacation rentals & experiences

companyHqRegion: US & Canada

companyStage: Public & Mature

platform: web

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pageType: Application Application Application Application Application

allAppCategories:
Real Estate
Travel & Transportation

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Searches for stays in your area have increased 33% of travelers to your area come from less Most wanted amenities: child-friendly,
68% compared to this time last year. than 300 miles away. wireless internet, and free parking.
Adapt to trends near Menlo Park
Popular amenities Flexible stays Family travel
The most-wanted amenities requested by travelers to Searches for easy-to-book, last-minute stays are up Guests are looking for listings that allow them to travel
your area. 80% in your area. safely with their families.
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and guests should take to help prevent the spread articles on the five-step cleaning process — from
of COVID-19. getting started to marketing your listing to guests.
Review the requirements Go to Resource Center
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Health and safety requirements Cleaning tips and how-tos
We’ve outlined a few steps that all Airbnb Hosts Visit the Airbnb Resource Center for detailed
and guests should take to help prevent the spread articles on the five-step cleaning process — from
of COVID-19. getting started to marketing your listing to guests.
Review the requirements Go to Resource Center
Downloads
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Airbnb cleaning handbook ) Cleaning summary for guests
partners understand these new requirements.
The full cleaning protocol with guidance for entire We’ve put together a simple overview of the 5- Print this ‘committed to clean’ sign to let guests
listings, private rooms, and common areas. step process. know when and how you cleaned.
Support Community Hosting Airbnb
Help Center Airbnb.org: disaster relief housing Try hosting Newsroom
AirCover Support Afghan refugees AirCover for Hosts Learn about new features
Safety information Combating discrimination Explore hosting resources Letter from our founders
Supporting people with disabilities Visit our community forum Careers
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Combating discrimination

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for guests. Millions of listings can be booked this way, with more including development of initiatives like Project Lighthouse and
being added all the time. profile photo protections.
We’re not alone in this
We’ve consulted and partnered with civil rights and
privacy organizations to make sure we’re battling
discrimination thoughtfully and with the support of
others engaged in this work.
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discrimination on Airbnb

Project Lighthouse is a groundbreaking initiative we're

launching in the United States to uncover, measure, and

overcome discrimination when booking or hosting on

Airbnb.

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Built to uncover discrimination Designed with privacy in mind

This project will address discrimination that's based on We worked with leading privacy organizations like the Center for
perception—and on Airbnb, people perceive race from things Democracy & Technology to understand the best methods for
like first names and profile photos. Together, with civil rights privacy protection so we can make sure your information stays
organizations like Color Of Change and Upturn, we're beginning safe. We analyze trends in bulk, and Airbnb won't associate
with research to understand when and where racial perceived race information with specific accounts. Learn more
discrimination happens on our platform and the effectiveness of

policies that fight it. Learn more

What we’ve done so far

We know that addressing discrimination requires
|What we’ve done so far

We know that addressing discrimination requires

ongoing attention and care to make sure we get things

right. Here are some of the other actions we’ve taken—

and what you can expect more of in the future.

Non-discrimination Policy Profile photo protections

Everyone who uses Airbnb must agree to our Community We all have bias. But companies like Airbnb can do more to

Commitment and Non-discrimination Policy. If you’ve create tools that help prevent people from making biased

experienced discrimination, we’ll investigate the issue, take decisions. That’s why guests’ profile photos aren’t displayed to

action, and if needed, help you find another place to stay. hosts until after a booking is confirmed, which encourages more
objective decision making by hosts.

&

Objective bookings Dedicated anti-discrimination team

Instant Book allows a listing to be booked immediately, making Airbnb has a specialized team dedicated to making changes to

the process easier for hosts and ensuring the process is objective our platform that help prevent and address discrimination,

for guests. Millions of listings can be booked this way, with more including development of initiatives like Project Lighthouse and

being added all the time. profile photo protections.
|Combating
discrimination

on Airbnb

Since 2016, we've removed 1.5M people from Airbnb
for declining to treat others without judgement or
bias. But discrimination still happens, so we're
introducing some new ways to fight it.

Project Lighthouse: finding & fighting
discrimination on Airbnb
|X
Support Community Hosting Airbnb
Help Center Airbnb.org: disaster relief housing Try hosting Newsroom
AirCover Support Afghan refugees AirCover for Hosts Learn about new features
Safety information Combating discrimination Explore hosting resources Letter from our founders
Supporting people with disabilities Visit our community forum Careers
Cancellation options How to host responsibly Investors
Our COVID-19 Response Gift cards
Report a neighborhood concern
|Ways to get involved

beyond our community

Donate to the movement Support Color Of Change

If you can, consider financially supporting the NAACP and the Visit ColorOfChange.org to join and donate to the movement.

Black Lives Matter Global Network Foundation.

Participate in Blackout Day And more...

On July 7th, only spend money at Black-owned businesses. Read the antiracism resources from our Black employee
resource group, Black@Airbnb.

Help Center Airbnb.org: disaster relief housin Try hosting Newsroom


Payments & payouts

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Add a work email for business trip benefits properties on Airbnb Learn more.
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Popular amenities

Guests are searching for these amenities in your area. If you offer them,

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|Adapt to trends near Menlo Park
Popular amenities Flexible stays Family travel
The most-wanted amenities requested by travelers to Searches for easy-to-book, last-minute stays are up Guests are looking for listings that allow them to travel
your area. 80% in your area. safely with their families.
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Searches for work-friendly listings are up 114% in your Many guests are now searching for weekly and monthly Guests planning trips are booking up to 6 months in
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|X

Popular amenities

Guests are searching for these amenities in your area. If you offer them,

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attract guests.

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° Allow pets at your place N
Cats, dogs, iguanas?!

e Set up a workspace N
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|X

Add air conditioning

Let guests know they can keep cool at your place this season.

92% increase in searches

Back Add air conditioning
|X

© Completed

You’ve added air conditioning to your
listing

Make sure everything’s working for your next guest—they’ll appreciate
being able to cool down.


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cannot be redeemed for cash, refunded, or returned. Treat this Card as cash; issuer is not
responsible for lost, damaged or stolen cards, or for unauthorized use. Issued by Airbnb
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| Location 1226 University Dr, Menlo Park, CA 94025, USA
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Property and rooms 2-bedroom design townhome with patio
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Pricing and availability Bathrooms: 1
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Saving a listing to wishlist

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San Diego

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|& qirbnb Start your search e BecomeaHost @ = a
Quiet, Central, and Spacious: Wood Room
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Letter from our co-founders

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What Makes Airbnb, Airbnb
By Airbnb - February 22,2021- Company,
f v @ ® @
f Editor’s Note: This letter was included in Airbnb’s Form S-1, which was filed
v with the United States Securities and Exchange Commission as part of
Airbnb’s Initial Public Offering in 2020.
Thirteen years ago, Joe, Nate, and | created a company that was viewed at
@ the time as an unlikely idea to work. Airbnb has always been a little different,
Co and as we take our company public, we feel compelled to tell you a little
more about what makes Airbnb, Airbnb.
We started writing this letter in March. Then the pandemic hit. When borders
closed and travel stopped, our business declined by nearly 80%. We had to
put our IPO on hold, and | don’t think many people expected us to go public
this year. | know some people questioned if we’d make it at all. What has
transpired since then has been our most defining period since we started
Airbnb.
They say that a crisis has a way of revealing your true character. We would
like to tell you about what this crisis revealed about who we are.
First, our model is inherently adaptable. Over the summer, after months of
|Related stories
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An update on diversity and belonging  How destinations can benefit from New anti-party technology in the US
progress at Airbnb the rise in remote workers and Canada
September 15,2022 September 15,2022 August 16, 2022
SUPPORT HOSTING COMMUNITY ABOUT
|Connection and belonging
f
When we started Airbnb, it was about more than just travel. In 2007, Joe and
L4 | were roommates in San Francisco, and we were trying to figure out how to
m pay our rent. That weekend, a design conference was coming to San
Francisco and hotels were sold out, so we inflated three airbeds and turned
@ our apartment into an Airbed & Breakfast. We hosted three guests —
cg Michael, Kat, and Amol — and in doing so, we became the first hosts on
Airbnb. Our guests arrived as strangers, but they left as our friends. The
connections we made that weekend led Joe and | to realize, “Maybe there’s a
bigger idea here!” Soon after, Nate joined, and we created a way for people
around the world to be hosts, just like us.
Since then, we’ve grown from two hosts in San Francisco to a community of
over four million hosts all over the world. On the surface, what people come
to Airbnb for is a new way to travel, but below the surface, what they find on
Airbnb is connection. They experience a deeper connection to the
communities they visit and the people who live there. This connection is
delivered by our hosts, and they provide guests with a deeply personal
experience — after all, guests are welcomed in their homes, and they live in
their communities.
When the pandemic hit, we knew we couldn’t pursue everything that we
used to. We chose to focus on what is most unique about Airbnb — our core
business of hosting. We got back to our roots and back to what is truly
special about Airbnb — the everyday people who host their homes and offer
experiences. We scaled back investments that did not directly support the
core of our host community.
This focus came at the right time. People are feeling increasingly
disconnected in the world. and loneliness is pervadina our societv. The
|f Thank you
v A crisis brings you clarity about what is truly important. You become thankful
m for not only what you have in your life, but for who you have in your life. We
are thankful for everyone who stuck by us during our darkest hours.
Thank you to our employees — you have worked tirelessly day and night for
c? our community and shareholders, often at great personal sacrifice.
Thank you to our investors — you invested in the seemingly impossible
premise that strangers could live together, and you have stuck with us
through thick and thin.
Thank you to our hosts and guests — without you, we wouldn’t even exist.
You’ve proven to the world that people can, in fact, trust one another.
And finally, | would like to personally thank you, Joe and Nate, for being the
best partners that | could ever ask for.
In the depths of this crisis, some people asked, “Is this the end of Airbnb?” It
was not the end of Airbnb. In fact, it was just the beginning. It’s still early. We
invite you to come on this journey with us.
|X
Support Community Hosting Airbnb
Help Center Airbnb.org: disaster relief housing Try hosting Newsroom
AirCover Support Afghan refugees AirCover for Hosts Learn about new features
Safety information Combating discrimination Explore hosting resources Letter from our founders
Supporting people with disabilities Visit our community forum Careers
Cancellation options How to host responsibly Investors
Our COVID-19 Response Gift cards
Report a neighborhood concern


Searching stays

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Travel is changing. We’re here to help.
Menlo Park area - September 1/2 >
Searches for stays in your area have increased 33% of travelers to your area come from less Most wanted amenities: child-friendly,
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Adapt to trends near Menlo Park
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The most-wanted amenities requested by travelers to Searches for easy-to-book, last-minute stays are up Guests are looking for listings that allow them to travel
your area. 80% in your area. safely with their families.
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App Trigger Action Zap Multi-step Editor

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How to Build

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pagePatterns:
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screenElements:
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screenElements: Photo Link

screenElements: Photo Button

screenElements:
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pagePatterns:
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to spread the word additional resources like
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Details Details Details Details Details
to build


Zap details

screenElements:
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screenElements:
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screenPatterns:
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screenPatterns:
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screenElements: Button Banner Icon Tab

screenElements:
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screenElements: Card Icon

screenPatterns:
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Dashboard

screenElements:
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screenElements:
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screenPatterns:
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pageType: Application Application Application Application Application Application Application

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Landing page

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screenElements: Banner Photo Button

screenElements:
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screenElements: Accordion Link

screenElements: Card Avatar

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pagePatterns:
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screenElements: Card Thumbnail Link Button

pagePatterns:
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pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

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