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appCategory: Shopping

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|(@ New! Save on select delivery options with IKEA Family. See Details @ Don't miss HUNDREDS of offers at the IKE
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Community

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Unless I'm missing a setting where you can have it ring all available agents at the same time?
Craig
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Jonathan Kettle H

September 1, 2016
| think the round robin feature is very limiting. We've had to pull the project today because it's the only way
you can make the phones ring.
| don't how you get away charged so much when so many features are missing.
®1O®

Peter Birch H

August 28, 2017
No updates?
®1O®

Next > Last »
Please Sign in to leave a comment.
Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | Cookie Policy | Do Not Sell or Share My Personal Information | System Status
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87 Comments Sortby -
Official comment
Joey Barrett H
March 23,2022 - Edited

Update for 2022

Hi All,

We see a lot of value in implementing this feature.

We are currently exploring how we can get this to market quicker considering our current roadmap

priorities, | will endeavour to update this post in 60 days on next steps

Thanks,

-- previous reply --

Your participation on this topic has been overwhelming and your voice was heard. We are glad to let

you know that we are picking up this requirement as part of our Voice of Customer investment for the

future of Talk, also considering the current working situation faced by many employees.

Our plan is to offer a Ul switch to select the output channel for audio so that agents will be able to

select their preferred choice, based on their situation (e.g. away from the PC, with no headphones).

We are currently not in a position to offer a specific timeline due to the multiple active initiatives on

Talk, but we will update this post again as soon as we are closer to a release.

Thanks again for the feedback and keep it coming.
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\ April 21, 2012
Our support people don't have their headsets on all of the time and are often flipping between
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|Browse community posts
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Recent Activity ~ Trending  Featured  Unanswered
2 Feedback - Voice (Talk) > Zendesk Talk: Allow Reporting on Agent Availability [[Pianned)|
102 133
Mary Cheung January 5th, 2023 Votes Comments
2 Feedback - Ticketing System (Support) > Views limitation [[Piannedl
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2% Feedback - Ticketing System (Support) > Add categories (subviews, dropdown view) function to Views
121 63
o Tomas Vaitkevicius January 4th, 2023 Votes Comments
2 Feedback - Help Center (Guide) > Drop Down Field: Searchable [[Pianned)|
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Zendesk Voice: New call notification Follow | 88 )
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& April 21,2012
Our support people don't have their headsets on all of the time and are often flipping between
applications -- meaning they don't always have Zendesk on-screen.
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Windows default speaker. The Flash configuration pop-up only lets you choose your mic, but not your
speaker. So, you can either have that audio go to the computer speaker or to the headset. Here's the
problem:
1. You don't want to wear a headset just for the mic, but have the caller's audio come through the
speakers.
2. If you pick headset as your default Windows speaker, then you don't hear the call notification "ring"
unless you're always wearing your headset or always staring at Zendesk -- which we aren't.
That means for us, | can't find a way to use Zendesk voice because there's no good way to know when a
call comes in.
Even if the pop-up happened in a way that would come up on the user's desktop, it could work. But it's
only in that one browser window that's running Zendesk. If they aren't looking at it, they won't see that,
either.
If someone has ideas on how to address this otherwise, let me know, since we'd love to use the voice
features!


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(@ New! Save on select delivery options with IKEA Family. See Details @ Don't miss HUNDREDS of offers at the IKEA Winter Sale! Offers valid 12/21/22 - 1/22/23
- Q  What are you looking for? 4] 2, HejJane! h O &
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AWS. You can create unique customer experiences using our APIs and 2
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any app or automation you want, using the languages you love.
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how to embrace a gold medal mindset and
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about wellness, boundaries, and work.
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ZENDESK WEBINAR
with Redbubble
Thursday, January 26
Redbubble is a marketplace of over 750,000 independent artists - -
a global community of creatives making everyday products weirdly
meaningful for millions of passionate fans and customers.
Join us on Thursday, January 26th, as Melissa O'Keefe, VP of Global
Marketplace Customer Advocacy, shares her post holiday season
learnings.
|ZendeSk About Speakers Agenda -

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5 ZENDESK REDBUBBLE

Join us on Thursday, January 26th, as Melissa O'Keefe, VP of Global Marketplace Customer Advocacy, shares her post

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@ AGREEMENTS AND TERMS Privqc Notice
Customer Agreements and User y
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Date Last Updated: December 15, 2022
Master Subscription Agreement For the prior version of our Privacy Notice, click here.
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Professional Services Terms
How We Protect Your Service Data Hello! Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
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Agreement
Data Protection and Privacy Table Of ContentS:
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Zendesk Trust Center o
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Agreements and Terms Policies and Guidelines Trademarks and Procurement and Suppliers Data Protection and Privacy
Intellectual Property
2.Personal Data We Collect and Disclose
The below table describes what personal data we collect about you and to whom we disclose personal data.
California individuals: This table includes the parties we disclose personal data to for a business or commercial
purpose, as defined by California law.
Categories of Personal Data i
Disclosures of Personal Data
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name, email address, postal parent and ultimate holding companies, affiliates, subsidiaries, business
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device identifiers (e.g., made part of the Zendesk Group
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as purchasing history or units, and other companies that we acquire in the future after they are


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Furniture for Your Home
They say a house doesn't make a home. Well, that's wholeheartedly true, because YOU do. Your home is an
extension of yourself, and your furniture should support that!
That's why a sideboard isn't just soulless storage. It's a collector of memories. Where you keep precious
souvenirs from your travels, and photos of your family. A kitchen shelf isn't necessarily just for keeping utensils,
but also a window into your culture and identity, keeping all the spices, cookbooks and decorations that make
up your taste.
Check out our selection in your nearby store or buy your furniture online from the comfort of your home.
Elevate Your Furniture Style
We have made it our purpose to have a wide range of affordable furniture available in different styles that
complement your home including modern, traditional, farmhouse, bohemian, and nautical. All to make sure
you, and your personality, can truly shine through in all aspects of your home.
There are so many styles that you can combine and create the aesthetic look you want. How do you know what
style works for you? It all goes back to how you want your home to reflect who YOU are! Are you in the city and
want a more modern sleek minimalist look maybe in black and white? Or maybe you live more on the shore and
prefer a coastal nautical look that could include wicker furniture with navy blue and yellow color tones. You've
come to the right place, IKEA has it all.
Sustainable Furniture Materials/Textures
A Today, 60% of our products use renewable materials. Our goal is that all our materials will be renewable or
recycled by 2030. Over the years, we've made it easier than ever to find affordable home furnishings that are
better for the environment. Learn more about prolonging the life of your furniture here.
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*5% off and delivery savings are for IKEA Family members only; restrictions apply. See full terms and conditions.
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|= What is the IKEA Marketplace?

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What are home accessories?
Home furnishing accessories are any smaller items in your house, so basically not large furniture pieces. They
also can have a decorative element beyond their simple functionality. These kinds of accessories for decorating
the home include curtains, tablecloths, wall art, plants, pots, baskets, vases and rugs to name a few. More
functional types of accessories include lamps, kitchenware, hooks and electronics. You can use these home
accents to create the style and color scheme you're looking for in each room. They also help you personalize
your space by showing off your interests and your unique character.
What is homeware and what does it include?
The term homeware is a bit more specific. It refers to the equipment of your house, or in other words, the
small, functional accessories that make your life a bit easier day to day. Homewares include kitchen
accessories[Al1] like plates, cutlery, glasses, trays, dish brushes or food storage. It also includes living room
items like clocks, lamps, power cords or watering cans for plants, and bedroom essentials like mattress
protectors, children’s products, or shelving. It even can include bathroom accessories like soap dispensers,
mirrors, hooks, bins or toothbrush holders. That's not to say this kind of home stuff can't be decorative too, but
just that its primary use in your house is to serve a particular need.
How to choose home accents
There are a few factors that come into play when deciding which home accessories to decorate with. A good
first step is to do some research. Look into color schemes and styles to see what fits your tastes. On this page,
you can browse home stuff by color, style, popularity, sustainability and more (scroll up to see the different
options). An important aspect, at the heart of these choices, is showing off your personality - both for your
guests but also for yourself, so you can feel comfortable in your home.
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5 Comments Sortby »
Maegan Morrison H

< ¥ March 25, 2021
What would cause text in published articles to appear the opposite of shown in the editor? All text that is
bold is showing as normal and all text that is normal is showing as bold.
| made general styling updates to our help center recently (changed out logos and colors) and ever
since those changes were applied the formatting of articles has been broken. These changes were
made in the guide admin settings and not in the css file. At some point in every single article the text
formatting switches to the reverse of what it is in the editor- please help!
®o®

. Grzegorz :

April 12,2021

Hi Maegan!
Welcome to the Zendesk Community! I'm sorry to hear that you've experienced formatting issues after
making some changes to your theme.
From what | can see, you had also opened a support ticket with our team. It seems that your issue has
been already resolved. However, if you have further questions, please feel free to reach out back to us
and we'll be happy to help out!
®o®
|zendesk Categories v Community Englishv Signin
HELP CENTER
Q
Zendesk help > Guide > Advice and troubleshooting
Advice and troubleshooting
Managing your knowledge base Working with knowledge base content
How can | see a list of users who are following a section or an article in What determines the help center language that users see?
Guide?
Images in a Help Center appear blurry or distorted
How do my customers see their tickets if they're in multiple
organizations? How is the Related articles list in Help Center populated?
Why are Integrations blocked from accessing my help center? Why is an article's appearance different in the editor than in Help
Center?
Users are prompted for CAPTCHA when using my help center
Inline images in Guide articles display as broken across all browsers
Requesters are unable to mark tickets as solved in the help center
See all 9 articles
See all 32 articles
|zendesk Categories v Community Englishv Signin
HELP CENTER
Q
Zendesk help > Guide > Advice and troubleshooting > Working with knowledge base content
. . ' . . .
Why is an article's appearance different in the editor Related articles
than In Help Ce nte r? Help center CSS cookbook
Formatting text with Markdown
Zendesk Team Inline images in Guide articles display as broken
Edited December 14, 2022
across all browsers
Creating custom pages in the help center
QueStlon Formatting options for agents
Why is an article's appearance different in the editor than in Help Center?
Answer
The Help Center editor is not a "what you see is what you get" editor. Instead, the editor is a "what you
see is what you mean". The styling of articles while editing is generally different from how it looks when
published.
The content structure and presentation are split. All styling options are done in the Help Center CSS


Order review

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Your order number is 428046573
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janesmith1.mobbin@gmail.com

Click & Collect order pick up at Order summary

IKEA Emeryville 4400 Shellmound Street, Emeryville, 94608
Subtotal $0.79

Pick up date and time

January 7, 2023 08:00 PM - 09:00 PM Collection $0.00
Estimated sales tax $0.08
Estimated total (Incl. tax) $0-87
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January 7, 2023 08:00 PM - 09:00 PM Estimated total (Incl. tax) $0-87
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IEI Secure shopping with SSL data encryption
Help us get better!
Based on your experience, on a scale of 1-10, how likely are you to recommend IKEA.com
to your friends and family?

0 1 2 3 4 5 6 7 8 9 10

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Collection $0.00
Estimated sales tax $0.08
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Watch the films

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(@ New! Save on select delivery options with IKEA Family. See Details @ Don't miss HUNDREDS of offers at the IKEA Winter Sale! Offers valid 12/21/22 - 1/22/23
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Campaigns > Shop by category
It's all right here, the IKEA Marketplace organized by category so you can easily find everything you need, from
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Marketplace
Shopping the IKEA Marketplace by category will allow you to easily browse our wide variety of home accessories
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Accessories for kids’ and babies’ rooms
This is the place to find all your essential accessories for children of all ages, including children’s storage and
organization, toys, kids’ bedding, toddler décor and stylish, cute lighting especially designed for kids.
Bedroom and bedding accessories
Find sheets, bedding, blankets, duvet comforters and more bedroom essentials. You can shop for bedding in a
variety of colors and styles, for twin, full/double, queen and king size beds, and for all seasons, whether you
want to stay cool in the summer or warm in the winter.
Bathroom accessories
Our bathroom accessories-including towels, shower curtains, toothbrush holders, toilet paper holders, scrub
brushes and much more-can help make your bathroom both more functional and stylish.
Find window treatments perfect for your space
Curtains, blackout blinds, roller blinds, and any other type of window treatments you can think of are easy to
find on the IKEA Marketplace shop by category page.
Rugs for rooms of all sizes
Whether you need a stylish statement piece for your kitchen, a big rug for your living room, a fun children’s
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size together.

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