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appName: Zendesk

appCategory: Business

appTagline: Customer service software & sales CRM

companyHqRegion: US & Canada

companyStage: Public & Mature

platform: web

pageType: Application

hotspotType: Click

screenElements:
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screenElements: Banner Button Dialog

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|We love feedback X
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pageType: Application Application Application Application

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Datasets

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Datasets 12 New dataset
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Name Status C Createdon ¢ Created by Reports
Ns Support: Updates history [default] Default 2 days ago Jane Doe 7
A Guide: Knowledge Capture [default] Default 2 days ago Jane Doe 8
A Guide: Community [default] Default 2 days ago Jane Doe 0
A Guide: Search [default] Default 2 days ago Jane Doe 0
A Guide: Articles History [default] Default 2 days ago Jane Doe 0
4% Chat: Chat Concurrency [default] Default 2 days ago Jane Doe 0
4% Chat: Messaging Tickets [default] Default 2 days ago Jane Doe 0
+ +  Answer Bot: Answer Bot [default] Default 2 days ago Jane Doe 5
+ +  Answer Bot: Flow Builder [default] Default 2 days ago Jane Doe 0
Ns Support: Backlog history [default] Default 2 days ago Jane Doe 2
Ns Support: Tickets [default] Default 2 days ago Jane Doe 8
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See all plan features

screenElements:
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AGENT EFFICIENCY
Boost productivity E
Save your team time and energy with productivity tools that enable them to .
quickly resolve repeated issues so they can focus on complex customer a
requests.
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|X
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Q
. Custom apps and integrations
Private custom apps and integrations @ - v v v
~ Developer tools
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Q
-~ Pricing
Annual subscription term (per agent per $49 $79 $99 $150
month)
Monthly subscription term (per agent $50 $99 $125 $199
per month)
~  Email
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Ticket file attachment size @ 50 MB 50 MB 50 MB 50 MB
Incoming email authentication: SPF,
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Suite Professional trial ends in 14 days on January 19, 2023 Buy Zendesk Chat now
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7 o Jump in and try Zendesk Suite
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your customers today.
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Messaging and live chat 12 min LY — In less than an hour, you'll learn what's in Zendesk, plus set up a
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|zendesk
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b o B
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|Step 2 of 3
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First name Last name
Phone number

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Thank you Round Robin Harvest
Categories Stop wasting hours of time per Round Robin is a service that Track time to projects and tasks in
month resolving Zendesk tickets automatically assigns tickets to the Harvest right from Zendesk tickets.
Productivity & Time-tracking 573 w B _ , ,
because of “thank you” messages. agents in a round robin fashion. % % % % Free to install
E-commerce & CRM 322 % % % % % Free to install % % % % % Free to install
Analytics & Reporting 303
Collaboration 303
IT & Project Management 287 m D .
Knowledge & Content 280
Telephony & SMS 236 Harvest GIPHY Tymeshift Workforce
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% % % % Free to install forecasting, reporting and real-time
Email & Social Media 129 analytics.
CTI Providers 124 % % % % Free to install
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Built By Zendesk 37 @* <
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Lessonly Tables Dropbox Q
Collections Give employees access to training— Tables in tickets, finally. Dropbox is a unified home for your
- right in Zendesk—so they can do * % %Kk Free team’s content and collaboration
|The Thank You app has allowed us to cover our tickets more efficiently and
in a timely manner. We used to be busy responding to 'Thank you'
messages, but this app has allowed us to get back to focus on our most
important tickets. Thank you!
o Mmop NnanX
= % %X X XK 8months ago
I love the thank you app. It really helped us solve tickets much more
efficiently. It allowed our agents to spend their time addressing important
tasks instead of replying back to all the thank you messages they were
receiving.
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(2 .
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service Platform and APIs Help center The Library Investors Zendesk for Small Business
|- App details
WORKS WITH
Support
Description How to install
AUTHOR
. Adelante
To install the app:
VERSION
¢ Install the app from the Zendesk Marketplace clicking the Install button on the top right of this page 11
* Before the app can do its job, please follow the steps: PRICE (USD)
Free to install
1. Go to the Zendesk admin Panel --> API Additional fees may apply @
See pricing details (2
2. Enable the API and enable the Token Access
3. Click on ‘Add API token' and copy the API token generated SUPPORT
Contact Us
4. Go to the Thank you icon on the nav panel (left side of the zendesk interface)
Website (2
5. Insert your email and insert the API key you just generated, click on 'Create' and you are done!
Apps install directly into your account
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e KA 5.0 25
24 reviews Q
. Anonymous
- * % 7 months ago
|Signin Product Support Company Contactus English (US)
zendesk ‘ Marketplace Apps Partners  Themes
Marketplace > Apps > Thank you
Thank you
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Stop wasting hours of time per month resolving Zendesk tickets because of “thank you” messages.
* kKKK (25 See 24 reviews
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' App details
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Description How to install
AUTHOR
. . A A Adelante
Stop wasting hours of time per month resolving Zendesk tickets because of “thank you” messages.
VERSION
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11
Used by dozens of Zendesk clients (and counting!)
PRICE (USD)
i i Free to install
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Additional fees may apply o
S icing details (2
Well, once you’ve solved a ticket in Zendesk, more often than not your customer will send a final SSRRCRdICESs
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What people are saying
e KA 5.0 25
24 reviews
. Anonymous
= * % 7 months ago
Doesn't seem to do anything for us, added API token etc but nothing
happens on Thank You tickets.
a Anonymous
Y % % % K 8months ago
The thank you app has been a small game changer for our company. It frees
up agents to focus on other tasks by answering thank you emails
automatically, freeing up their time and allowing them to tackle the more
important, high priority matters that they were hired to do in the first place. |
can't recommend this app enough!
Oz Sherf
Y % % % K 8months ago
The app is really useful. It helps us solve tickets much more efficiently than
before, and frees up the agents to focus on important tasks instead of
responding with a thank you. I'm blown away by how much time it has saved
us. Q
. Thomas V.
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AUTHOR
. . A A Adelante
Stop wasting hours of time per month resolving Zendesk tickets because of “thank you” messages.
VERSION
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response just to say something like “thanks very much”, “thank you for the help” or “great job!”
p J y g y y p 9 J SUPPORT
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that every time this happens, it reopens the ticket in the queue.
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requirement and close it.
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working with substantial volumes, so there’s a significant and unnecessary cost to you.
If you reopen 5,000 Zendesk tickets per month simply because of “thank you” messages, you'’re
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Landing page

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Landing Page

pagePatterns:
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screenElements: Button Photo Button Dialog Button

pagePatterns:
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Social Proof (Testimonial) Section
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pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing

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Confirmation
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screenKeywords:
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Simulating a chatbot conversation

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screenPatterns:
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pageType: Application Application Application Application Application Application Application

screenKeywords:
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Guided Tour & Tutorial

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