Join the team

pagePatterns:
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screenElements:
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pagePatterns:
Careers Page
CTA Section

screenElements:
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pagePatterns:
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Adding a note

appName: Bento

appCategory: Social Networking

appTagline: A link in bio, but rich and beautiful

companyHqRegion: Europe

companyStage: Early Stage

platform: web

pageType: Application

hotspotType: Click

screenElements:
Dialog
Text Field
Card
Grid List
Banner

hotspotType: Keyboard Input

screenElements:
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screenPatterns:
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Adding a snippet

appName: Plain

appCategory: Business

appTagline: Customer support for modern tools

companyStage: Bootstrapped & Indie

hotspotType: Hover

screenElements:
Chip
Text Field

screenElements:
Text Field
Text Field

screenElements:
Chip
Text Field
Tooltip
Text Field
Text Field

screenPatterns:
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Empty State
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pageType: Application Application Application Application Application Application Application

allAppCategories: CRM Business

screenKeywords:
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Snippets —-  Troubleshoot payment issues
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Adding an app

pageType: Application Application Application Application Application

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|n JDoe Q
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Customer detail

screenPatterns:
Emails & Messages
Multi-Column Layout

screenElements:
Stacked List
Avatar

screenPatterns:
Bookmarks & Collections
Emails & Messages
Multi-Column Layout

pageType: Application Application

screenKeywords:
n JDoe Q J  Waiting for help Oldest first v Filter =
£ Simon at Plain - help@plain.com @ 2h
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© Helping 0 £ Abigail Smith - abigailsmith.mobbin@gmail.com @ 2h
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(O Being helped 0 i
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|« Back to queue Q o Abigail Smith B
Helping 0 Snoozed 0 Y  Customer was created via inbound email - 14 April 2023 at 13:09:11 GMT+8 Name Abigail Smith (0
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team. Email abigailsmith.mobbin@gmail.com |0
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2, Unassigned
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: Abigail Smith - 2h via email
customers. When you are, they will e o . +
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| am having difficulty making payment to your service. | have tried multiple
times to make the payment, but it keeps declining. | have double-checked & Open anissue
my card information and everything is correct. | am not sure if there is a
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Editing email address

screenElements: Dialog Button

screenPatterns:
Confirmation
Add & Create

screenKeywords:
Plaln. Logged in as jdoe.mobbin@gmail.com O Get help [ Logout
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Your support email address
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jdoe.mobbin@mobbin.com
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Re: Issue signing up Hi Elaine!
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|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
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name, for example: Jane at JDoe Design (help@jdoe-design.com)
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Customer cards playground

screenKeywords:
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Customer Details 1 A
"cards": [
Registered at 12/01/2023, 07:49 {
Last signed in 14/04/2023, 07:46 LG AL A L
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Creating issue types

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] Issue signing up
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Hi, I keep getting an error when trying to sign up. I don't think I'm
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(. Welcome to Plain
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|Pialn. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
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Create issue types
When customers get it touch, you can use issue types to track the
reason they reached out. We have made some suggestions below to B Elaine Benes - 12m via Email
help you get started. You can edit these later in your workspace -
] Issue signing up
settings. ] . . ‘ ]
Hi, I keep getting an error when trying to sign up. I don't think I'm
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|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
Workspace Email Issues 8
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When customers get it touch, you can use issue types to track the
reason they reached out. We have made some suggestions below to B Elaine Benes - 12m via Email
help you get started. You can edit these later in your workspace -
] Issue signing up
settings. ] . . ‘ ]
Hi, I keep getting an error when trying to sign up. I don't think I'm
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|Plaln. Logged in as jdoe.mobbin@gmail.com O Gethelp [ Logout
Workspace Email Issues 8
Create issue types
When customers get it touch, you can use issue types to track the
reason they reached out. We have made some suggestions below to B Elaine Benes - 12m via Email
help you get started. You can edit these later in your workspace -
] Issue signing up
settings. ] . . ‘ ]
Hi, I keep getting an error when trying to sign up. I don't think I'm
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Editing an issue

screenElements:
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screenPatterns:
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pageType: Application Application Application Application Application Application

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f Abigail Smith - 2h via email
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« Back to queue Q o Abigail Smith B
Helping 0 Snoozed 0 Y  Customer was created via inbound email - 14 April 2023 at 13:09:11 GMT+8 Name Abigail Smith (0
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2022 Year in Review

pageType: Marketing

hotspotType: Scroll Vertically

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Creating a demo workspace

actions:
Switching Account
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screenPatterns:
Account Setup
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screenKeywords:
Plain. O Get help [» Logout
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Your demo email address
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(. Welcome to Plain
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Docs

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E Documentation APl Explorer Q Search...
Setting up chat ¢ That we will always use the same API to build Plain that you have access to. This means that you will
' never be given a simplified API or be restricted in what you can and can't do programmatically via Plain. What does API-first mean?
Adding context This enables you to build powerful workflows.
Where should | start?
Custom timeline entries . .
* That we consider APl users of new features on the same level as users of our Support App. This means
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Plain Ul Components
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Where should | start?
Core API
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Core API Introduction rest of the docs
Authentication
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Error handling
Webhook 1. Learn about Custom Timeline Entries and Customer Cards as tools that allow you to add context to
ebnookKs
your customer support interactions.
API Explorer 7 2. Learn how to make your first API call.
API Reference 3. Browse one of our recipes to see how you can start building on top of Plain.
Recipes
Creating and updating a customer If you have any feedback on our docs we'd love to hear it! You can drop us an email at help@plain.com.
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Searching for customers Next
Sending and replying to emails Setting up email »
Building a Customer Card API
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Plain is an API-first customer service platform for modern tools.
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platform that's built to be built with.
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We are currently in open beta, and you can get started today at www.plain.com.
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E Documentation  API Explorer Q Search...
Getting started USing curl
Making API calls

Support channels You'll need to set two shell variables: Your first API call

Setting up email o . . Using API explorer

e PLAIN_TOKEN: see authentication for details on how to obtain an API key
i Using curl
Setting up chat « PLAIN_WORKSPACE_ID : the ID of the workspace 9
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Data model
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Core API Introduction

Authentication "data":

. hand "workspace":

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Webhooks "name": "Demo Inc."
"publicName": "Demo Inc."

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API| Reference
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Creating and updating a customer USlng httple

Creating a custom timeline entry You'll need to set two shell variables:

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Sending and replying to emails o PLAIN_WORKSPACE_ID: the ID of the workspace
Building a Customer Card API S
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o operationName: the name of your GraphQL operation
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|E Documentation APl Explorer Q Search...
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| apologize for any difficulty you may have experienced when attempting to
pay for our subscription service.
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card information is correct and up to date. If you are still unable to pay, you
can try using a different browser or different payment method.
Please view the attached handbook on frequently asked questions and how
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