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Code of Conduct
Bykio [ Feb 13,2023 @30 ¢yo [[2
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How to get on Sale product on storefont
hi team, We need to get discounted products to display off the Homepage. For example, get
products with price > Compare-at price We tried the qu...
By AlexBoy 7 Feb 13, 2023 @10 o HPo © Top Contributors
|s shopify Discussions v Partners v Events Groupsv Learnv Search the Community... Q
Hello I am looking to try and show the actual % reduction for each product on my site i.e. 50% Off
or You Save 50% something like this. | know i...
By JADIS [ 11-Feb-2023 ©e6 o [[e
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By suoshie {7 12-Feb-2023 @57 (yo [t @ Top Contributors
Shopify Discussions @ solved #1 . GemPages 1%72
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Account delete View all >
Hey im wondering if it is possible to permamently delete my account, not deactivate my store but
delete my account.
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pageType: Marketing Marketing Marketing Marketing

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> Initial setup your ecommerce platform, you can find out more information about your options here.
Hiring help
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guide features step-by-step tutorials for the main tasks you need to complete before you start selling.
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I Apps

Getting started +

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- Build the best
Best practices +
Design guideines - commerce apps
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It's never been easier to create high-quality apps that look,
Online store + . , . 5 A
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Shopify Point of Sale + .
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Marketing +
Blockchain + \ . .

o =iz What's new with Shopify apps
Internationalization +
Authentication . Leverag-e the latest from Shopify to improve how yo'ur app.works, SO you
can easily add new features to the platform and deliver unique customer
Webhooks +  experiences.
App extensions +
[— ] [— ]
Custom data + :ﬁ
Deployment + n e
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Distribution + <= F -
|ﬂ .dev Apps Themes Custom storefronts Marketplaces APls and references ¥ ( Login Signup
Apps
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RN . App Design Guidelines % ‘!
225 PGS * Shopify’s App Design Guidelines show you what great 2— ===
Design guidelines = Shopify apps look like and how they're crafted. These
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Checkout +
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Discounts +
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Flow . Why you should use Purpose-built Streamlined with the Shopify admin
S . these guidelines Each app’s Iay'ou.t, style, and fe‘aIure set MercIIants expect a pre‘dlctable user
should be optimized for a specific experience that works like the rest of the
Fulfillment + We base our design guidelines on some basic merchant segment. Your app should Shopify admin. Put merchant needs and
B2B " principles. These principles, supported by equip merchants with the tools to meet context ahead of trying to make your app
clear directives, help ensure better app their unique needs, based on what they unique just for the sake of being
Shopify Point of Sale + experiences for merchants. sell and who they sell to. Specialized different.
Channels + apps provide more value than generic
Marketing + apps.
Blockchain +
Internationalization + Adaptive Accessible
With the majority of online store traffic To provide a great experience for all
frthantinatian ' happening on mobile, designing for Shopify merchants and their customers,
|ﬂ .dev Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
Apps * Start building now - Examples
Learn about some of the patterns, components,
Getting started + and features that are common in Shopify apps by
building an example app.
Developer tools +
Best practices +
Design guidelines -
l Overview
App structure +
Layout +
Next
Visual design + App structure En
Content +
Navigation +
User experience +
Checkout v Was this page helpful?
Online store +
Discounts +
Purchase options +
Flow +
News and updates Blogs Community Social Events Legal
Payments +
Developer changelog Partner blog Developer forums 7 Twitch Unite Terms of Service
Fulfillment +
Shopify status Engineering blog Devs Discord © YouTube Meetups API Terms of Service
B2B +
UX blog Facebook group ¥ Twitter Partner Town Hall Privacy policy
Shopify Point of Sale +
Partner program
Channels ar agreement
Marketing +
Blockchain +
Internationalization +
About Shopify Shopify Plus Careers Investors Press and Media
Aiblh antinatiam .
|ﬂ .dev Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
Apps
Getting started . Why you should use Purpose-built Streamlined with the Shopify admin
these guidelines Each app’s layout, style, and feature set Merchants expect a predictable user
Developer tools i should be optimized for a specific experience that works like the rest of the
Best practices + We base our design guidelines on some basic merchant segment. Your app should Shopify admin. Put merchant needs and
Desi ideli principles. These principles, supported by equip merchants with the tools to meet context ahead of trying to make your app
esign guidelines =
ane clear directives, help ensure better app their unique needs, based on what they unique just for the sake of being
l Overview experiences for merchants. sell and who they sell to. Specialized different.
App structure + apps provide more value than generic
Layout + apps.
Visual design +
Content +
. Adaptive Accessible
Navigation +
With the majority of online store traffic To provide a great experience for all
User experience + . q Beefl . .
happening on mobile, designing for Shopify merchants and their customers,
Checkout . mobile devices must be at the forefront apps must be built using accessibility
of the app building process. best practices.
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Discounts +
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il * follow to meet the App Design Guideline Store. App Design Guidelines review process.
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Blockchain " acceptable, but be cautious and Unacceptable, then your app won't pass
intentional when implementing them. the App Design Guidelines review
Internationalization + process
|ﬂ .dev Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
I Apps
Getting started +
[
- Build the best
Best practices +
Design guidelines - commerce apps
Overview ﬂ
. . . .
App structure + It's never been easier to create high-quality apps that look,
Layout i feel, and perform like they're part of Shopify. Quickly build ':.-_n,._?: Iﬂ'
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Content < App Design Guidelines. “ e —
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* Start building now - R ———
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Flow +
Payments +
f . .
A . T4 What's new with Shopify apps
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Shopify Point of Sale + can easily add new features to the platform and deliver unique customer
experiences.
Channels +
Marketing + r———— ] —————
Blockchain + " 2 i —
Internationalization + _
|ﬂ .dev Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
Apps
Getting started +
Developer tools +
Best practices * Apps and the Shopify admin
Design guidelines - . ]
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Fulfillment +
B2B +
Shopify Point of Sale +
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Blockchain + Next En
App structure
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Aiblh antinatiam .


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Shopify Editions | Winter '23:
Shopify developer documentation
Learn how to build an app, theme, custom storefront, or marketplace. Whether you're just getting started, deep
in the development process, or ready to distribute and monetize your work, Shopify’s docs, dev tools and
frameworks make building easy and efficient.
Apps Themes
Extend Shopify’s core functionality with apps that integrate Help merchants express their unique brand in their
into Shopify’s admin, online store, checkout and more. storefront by building a custom theme.
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builders Q&A and advice f Shopif i Ch ith other Shopify devel Prod APl upd
experts tips, and more
|ﬂ .dev docs Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
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Lagy B ! ey L
Initialize new apps, themes, and custom storefronts in an instant
with the latest Shopify CLI. A single command installs all the
dependencies you need, including the CLI itself, so you can dive
straight into development.
Apps - Initialize your app instance
1. Navigate to the directory where you want to create your app. npm
2. Run this command to create a new app. Your app will be added as a new subdirectory. init @shopify/app@latest
Themes +
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LaunCh your app > theme f m
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merchants can find and buy your app through search or personalized @
recommendations. |. II dew
|ﬂ .dev docs Apps Themes Custom storefronts Marketplaces APls and references ¥ Q Search ( Login Signup
. . Developer forums > ShopifyDevs Discord server > @ShopifyDevs on Twitter >
Join a community of o AL Al
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Developer changelog Developer forum Unite Terms of Service _ A
Partner blog Discord Meetups API Terms of Service
Engineering blog Twitter Privacy policy
UX blog YouTube
About Shopify Shopify Plus Careers Investors Press and Media
|ﬂ .dev docs Apps Themes Custom storefronts Marketplaces APls and references ¥ ( Login Signup
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Shopify CLI 3.0
Initialize new apps, themes, and custom storefronts in an instant
with the latest Shopify CLI. A single command installs all the
dependencies you need, including the CLI itself, so you can dive
straight into development.
Apps + Initialize your theme instance
npm
Themes - L
1. Run the first command in the command line to install the Shopify CLI and Shopify theme § ‘@shoplfy/cll @shopify/theme
Node.js packages globally. SRSy R I
2. Navigate to the directory where you want to create your theme.
3. Run the second command to clone Dawn, Shopify’s base theme, that you can build on
top of. Your theme will be created in a new subdirectory.
Custom storefronts +
LaunCh your app > theme f m
& =
Apb Store


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Compose, customize, and extend every part of the E I l %‘E m;“ e
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p—— P I i
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and tools designed for commerce
Shopify’s platform provides APIs, SDKs, primitives, and tools for
building storefronts, custom cart and checkout flows, and seamless v APIs in GraphQL and REST
integrations with your systems.
v React-based framework and component library for accelerating storefront
Get full flexibility to assemble, customize, and extend the entire development
commerce experience, all with the backing of our global
infrastructure, scalability, and reliability. v Commerce primitives for building subscription plans, selling B2B,
expanding internationally, and more
v Shopify CLI for building, testing, and managing your integration
v Ready-to-use Ul components for getting started quickly
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Flexibility & extensibility
without compromise
Designed for scale Global infrastructure Battle-tested reliability Continued innovation
Build custom solutions using the Our global footprint spans 275+ Shopify’s platform powers the largest We're always improving our platform,
same components and infrastructure points of presence to deliver 100ms brands and sales events in the world, and investing in open source tools
from Shopify that powers 10% of all average Storefront API response offering peace of mind with 99.99% like Hydrogen and Remix for building
US commerce. times. uptime. storefronts.
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Shopify’s platform provides APIs, SDKs, primitives, and tools for

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Welcome. Let’s get started by naming your app. You can

change it later.
Accelerate development, testing, and deployment with our suite of 7EUF EEDS WEmEH
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@ Start Sell @ Market Manage
Start your business Sell your products Market your business Manage your business
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Store themes Grow your business online Shopify Inbox Inventory & order management
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experiences.
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ESTABLISH YOUR BRAND RANK HIGHER IN SEARCH STAY TOP-OF-MIND
A custom domain name allows you to establish your business name and A domain name with words related to your industry signals to search Matching your website name to your brand or business name helps
create a brand identity online with a website address that can grow right engines like Google what your business and new website are about, and ensure that it will stick in your potential customers’ minds, and make it
along with you. helps people to discover you online. more likely that they'll return to your website later.
USEFUL LINKS
Introduction to domains v I t d to t d °
Domain essentials v
) ) Everything you need to choose, purchase, and set up your online
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along with you. helps people to discover you online. more likely that they'll return to your website later.
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ACTION REQUIRED

FEBRUARY 15, 2023 CompanyAddress name field changes »e:
The CompanyAddress is no longer supporting the use of firstName/lastName fields, preferring instead to use a single
recipient field. English-based Ul elements may call this new field Attention. This is due to requests from merchants who
are not dispatching orders to named individuals, but rather to locations, departments, or roles.
The field recipient has been added to the liquid API for CompanyAddress to display this field. However, there are a large
number of existing templates that use the firstName/lastName fields. In order to minimize the impact on these templates,
we populate the lastName field with the recipient, and leave the firstName field blank (specifically, it is null).
The previous paragraph is true for those CompanyAddresses where the recipient field has been populated. Where the
address is still using firstName/lastName, the firstName/lastName fields will be populated as before, with the recipient
field being the concatenation of these fields in a locale aware manner (in the same way as the name field). We are in the
process of porting all CompanyAddresses to use the recipient field only.

FEBRUARY 13, 2023 ACTION REQUIRED
Support for Shopify Scripts will end on August 13, 2024 e:
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FEBRUARY 13, 2023 ACTION REQUIRED
Support for Shopify Scripts will end on August 13, 2024 e:
Shopify Functions replace the need for Shopify Scripts, as a result Shopify Scripts will no longer be supported as of
August 13, 2024. Merchants that leverage Shopify Scripts will need to migrate to Shopify Functions before this date.
You can now build unique discount, payment, and delivery customizations with Shopify Functions. Functions are deployed
via apps and configured alongside native features directly in the Shopify Admin. This means that merchant end users
never have to touch a line of code when modifying their customizations.
Please note that Functions and Scripts can work together, so if a use case is not yet supported by Functions, merchants
can continue to leverage their existing Shopify Scripts. Over the next year, we will continue to release additional Functions
APIs to cover existing Scripts use-cases, and more.
Help merchants migrate by building_apps powered by Functions

FEBRUARY 06, 2023 ACTION REQUIRED
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Recent Scheduled

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() APl

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[j Only show posts with

ACTION REQUIRED

FEBRUARY 15, 2023 CompanyAddress name field changes »e:
The CompanyAddress is no longer supporting the use of firstName/lastName fields, preferring instead to use a single
recipient field. English-based Ul elements may call this new field Attention. This is due to requests from merchants who
are not dispatching orders to named individuals, but rather to locations, departments, or roles.
The field recipient has been added to the liquid API for CompanyAddress to display this field. However, there are a large
number of existing templates that use the firstName/lastName fields. In order to minimize the impact on these templates,
we populate the lastName field with the recipient, and leave the firstName field blank (specifically, it is null).
The previous paragraph is true for those CompanyAddresses where the recipient field has been populated. Where the
address is still using firstName/lastName, the firstName/lastName fields will be populated as before, with the recipient
field being the concatenation of these fields in a locale aware manner (in the same way as the name field). We are in the
process of porting all CompanyAddresses to use the recipient field only.

FEBRUARY 13, 2023 Checkout.liquid will no longer work for in-checkout pages starting August 13, 2024 toots
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Key takeaways Transcript Next steps

Now that you've gone through general settings to set-up your store, it's time to look at these important

legal settings:
» Create a refund, privacy, terms of service, and shipping policy
¢ Learn why these policies are important and what to include in each
e Learn to link policies to your navigation menu
Build an online store for your business with your new skills.
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Key takeaways Transcript Next steps
0:04 Hi, Max here and I'm the Shopify LA community manager. Legal policies may sound daunting but they don't have
to be. I'm here to help. In this tutorial you'll learn why having legal policies is important, how to create them and
how to link them to your site. Having policies easily accessible on your website is helpful in minimizing future
customer support inquiries because they provide answers to come questions.
0:29 The refund and shipping policies can also help in converting new visitors into paying customers. To get started
you'll go to settings and then legal. Refund, privacy and terms of service policies can be created by using the
template feature. Be sure to make any additional necessary changes. Shipping policies vary broadly between
businesses, so use the space to create a custom policy that fits your business's needs.
0:55 So what should you include? The refund policy is a great section to include what is returnable, the allotted
timeframe, how funds will be returned and any necessary instructions. The shipping policy should include where
you ship to, carrier and services that are used, shipping timeframe and any applicable disclaimers. For example,
if you ship internationally and your customers are responsible for duties and taxes.
1:23  Now that you've created your policies, let's go over how to link them in your store. Policies will automatically link
to the checkout footer. However, to make it easily accessible to your site visitors, you can link them to your
footer menu by going to online store, navigation and menu. In the link section, select policies and the policy that
you'd like to link. And this is how it looks on the store until next time.


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UPDATES BLOG POST

Shopify changelog Retention marketing: Grow your

Find out about new features for your business. business by selling more to current

. customers
View the changelog -
Read on the blog (10 min read) -

App recommendation based on stores similar to yours. Learn about recommendations.
|g shopify Winter 23 Q search A JD Jane Doe
I M Home ; All channels ~ ® Manage account
Here's what's happened since you launched your store.
&3 Orders
@ Prod ™3 Stores
roducts
Total Sessions Total Sales Total sales
« Customers $18.90 © Logout
& Content 3 ’ $1890 ’
M Finances Total sales over time Shopify Help Center
ull Analytics No visitors right now 1 total order View report $25
Changelog
@& Marketin
v J¢] 7 $15 .
€ Discounts &> P, j Community forums
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3 Online Store .
Total sales breakdown Today
gees Y Orders $18.90
Returns $0.00
Total sales $18.90
. Total sales by channel Today
Congratulations on your 1st order
o . . . . . Other $18.90
Abigail Smith from United States bought Mobbin Unisex T-Shirt. 1 order
View order No sales on the rest of your channels.
Top products Today
Bookmark your store for easy access -~ Mobbin Unisex T-Shirt $21.00
Small - 1 ordered
https://jidmobbin.myshopify.com/admin
Payout schedule
Press # + D to bookmark your Shopify admin. Payouts will be scheduled when you have sales.
& Settings


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12833 re\[iews 67 reviews Show: 1 star v
Overall rating
| gXakokad January 25, 2023
5 ***** I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,| always
lost my orders | lost my customers because of dsers bad service they don't proceed my orders to
5 K —— 3K complete i try to sync order with aliexpress | try to request for order fulfilment but notching works
4 % 187 my all orders are still incomplete.very very very disappointing
3% 26 zuzu'world
_ India
2 * E Time spent using app: 12 days
(I & 67
DSers replied January 27, 2023
Write a review Hi there,
Thank you for your review, all feedback is important to us and we're sorry to hear you've
had such a bad experience.
Please share more details of your issues with our customer service team, we do want to
help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
) gAGH ek g Edited January 13, 2023
SCAM! Bad customer service made me wait for days to get a reply. I've been charged for using a
FREE TRIAL and they still charged me. | asked for a FULL REFUND as this was their fault. After days
of complaining they wont even give me my Full refund and only gave less than Half of the money
they took from my account. So mad about the fact that | used a free trial plan and cancelled before
the free trial ends and they still charged me. scam.
|ﬂl app store Q_ search apps, guides, and more Apps by category v Login m
12833 reviews
Overall rating 1 8.8 8 ¢ 4 February 6, 2023
5 ***** the live support chat is absolutely amazing and the staff reach our very quickly they are extremely
kind and helpful and even happy to share additional information to help you the best as they can.
very satisfied
5 K e——— 3K
Pettes Care
4 * ! m Australia
3% 26
2 % 26
Tk 87 'S 8 6 6 ¢ February 6, 2023
Wi . DSers is incredibly user friendly. More importantly, their customer service is superb. Raphael,
rite a review whom | spoke with over Facebook, was very knowledgeable, helpful, and friendly. | would
recommend DSers to everyone. Thank you!
DEFENDHER
United States
'S 8 6 6 ¢ February 5, 2023
The best APP | have ever used is, Best customer service, explains everything in detail, and if you
are a beginner, you NEED TO USE THIS APP.
Waterfallburners
United States
All reviews
|ﬂl app store Q_ search apps, guides, and more Apps by category v Login m
12833 reviews 12833 reviews Show: Al ratings v
Overall rating
'S 8 6 6 ¢ February 6, 2023
5 ***** the live support chat is absolutely amazing and the staff reach our very quickly they are extremely
kind and helpful and even happy to share additional information to help you the best as they can.
5 * N ’|3_K very satisfied
4 * ' m Pettes Care
3 * 26 Australia
2 % 26
1 % 67
'S 8 6 6 ¢ February 6, 2023
Write a review DSers is incredibly user friendly. More importantly, their customer service is superb. Raphael, whom
| spoke with over Facebook, was very knowledgeable, helpful, and friendly. | would recommend
DSers to everyone. Thank you!
DEFENDHER
United States
'S 8 6 6 ¢ February 5, 2023
The best APP | have ever used is, Best customer service, explains everything in detail, and if you are
a beginner, you NEED TO USE THIS APP.
Waterfallburners
United States
'S 8 6 6 ¢ February 5, 2023
Thank votit for vaiir heln and eafficianecvyv Aliraral | reallyy annraciate far votir time accictance and


Job detail

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About the role

* Website and UX design: You'll lead the creation of highly interactive, original microsites,
as well as landing pages that exist within our primary website. Skills include visual design,
interaction design, UX best practices, accessibility, internationalization.

e Brand and visual design development: You'll lead a team in creating compelling and
unique visual identities for Shopify initiatives and campaigns. These creative wrappers
may be applied across website design, marketing campaigns, video production, events,
and other owned and paid channels.

* Assemble, guide, and mentor ephemeral teams of cross-functional Marketing UX
disciplines (design, content, development, production, video).

* Own and evolve the user experiences of our digital marketing properties and campaigns
through your craft leadership, team management, and operational excellence.

e Champion, evolve, and build upon Shopify’s brand foundations and design standards.

* Collaborate with Shopify leadership on goals, prioritization, and operating models.

e Partner with cross-functional team leaders to drive program strategies and approaches.

¢ Build upon and advocate for the Marketing UX discipline and vision.

Qualifications

« Portfolio that demonstrates strong brand instincts, digital excellence, versatility, and
point of view

e Experience building and managing high-performing multidisciplinary design and/or
marketing creative teams
|" e 1 ]
e
Ben’s growth trajectory
* A support advisor for 2 years ¢ Helped launch first finance e Scaled a team from 4 to 60+ as a
« Studied dev skills. Learnt about product for merchants senior dev manager
our API. Became first API support ¢ Became senior dev and launched * Became Director for Support and
person. Found bugs to fix. new support contact centre CX Engineering
e Eventually became a software dev ¢ Led ateam as a dev manager
We hire people, not resumes. If you think you're right
for the role, apply now.
. AFFILIATE PROGRAM SHOPIFY APPS PARTNER PROGRAM OPEN A STORE
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The shape of a Shopify career

Ben joined Shopify as a frontline Support Advisor with no background in programming or

computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years,

Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a

career as an engineer and adapted to the pace of change—all fuelled by personal and

professional hypergrowth.

€€ Our mission as a company is to spread entrepreneurship and help individuals become
their own bosses and take control over their lives. | truly believe this mission and value
in extreme personal growth and development extends to what’s expected as a
Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your
own hands, a lot of your day-to-day is too, which can be jarring for many people. To
thrive here, you need to be someone who's willing to take big bets on yourself and
figure things out on your own.

e s Ben Cox

- Director, Support & CX Engineering
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About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with
a dream to start a business. Since 2006, we've grown to over 10,000 employees and
generated over $496 billion in sales for 2 million merchants in 175 countries. Every 28
seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your
own. This is putting the power of the few in the hands of the many, is a future with more
voices rather than fewer, and is creating more choices instead of an elite option.
About you


Terms of Service

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Terms of Service
Table of Contents
1. Account Terms
2. Account Activation
3. Shopify Rights
4. Your Responsibilities
5. Payment of Fees and Taxes
6. Confidentiality.
7. Limitation of Liability and Indemnification
8. Intellectual Property and Your Materials
9. Additional Services
10. Feedback and Reviews
11. DMCA Notice and Takedown Procedure
12. Privacy and Data Protection
13. Shopify Contracting_Party
14. Term and Termination
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Table of Contents

1. Account Terms

2. Account Activation

3. Shopify Rights

4. Your Responsibilities

5. Payment of Fees and Taxes

6. Confidentiality,

7. Limitation of Liability and Indemnification

8. Intellectual Property and Your Materials

9. Additional Services

10. Feedback and Reviews

11. DMCA Notice and Takedown Procedure

12. Privacy and Data Protection

13. Shopify Contracting_Party

14. Term and Termination

15. Modifications

16. General Conditions
Last updated on: September 6, 2022
Welcome to Shopify! By signing up for a Shopify Account (as defined in Section 1) or by using any Shopify Services (as defined
below), you are agreeing to be bound by the following terms and conditions (the “Terms of Service”).
As used in these Terms of Service, “we”, “us”, “our” and “Shopify” means the applicable Shopify Contracting Party (as defined in
Section 13 below), and “you” means the Shopify User (if registering for or using a Shopify Service as an individual), or the business
employing the Shopify User (if registering for or using a Shopify Service as a business) and any of its affiliates.
Shopify provides a complete commerce platform that enables merchants to unify their commerce activities. Among other
features, this platform includes a range of tools for merchants to build and customize online stores, sell in multiple places
|S shopify Solutions v Pricing Resources v Login
9. Additional Services
9.1 POS Services WHICH MEANS
1. In addition to the terms applicable to Services generally, the following terms If you use our POS Services, you must use the
apply to your access and use of the POS Services. The POS Services include same payment processor that you use for the
the Shopify POS software (“POS Software”), the Shopify POS website, Online Services. You can cancel your POS
located at https://www.shopify.com/pos, programs, documentation, apps, Services at any time and still keep your
tools, internet-based services and components, Shopify’s POS hardware Online Services active. While we take data
(“POS Equipment”) and any updates thereto provided to you by Shopify. security very seriously, we can’t guarantee
. . . that all transmissions using the POS
2. Access to and use of the POS Services requires that you have an active and . .
valid Account. Equipment are 100% secure. All transactions
transmitted using the POS Equipment are at
3. If your POS Services are enabled with Shopify Payments, you cannot your own risk. Remember that the POS
concurrently use any other payment processing service. The payment equipment is purchased, not leased. Our POS
gateway used for your POS Services must be the same as that used for your Equipment return policy applies to all POS
Online Services, if applicable. equipment, except Chip & Swipe Reader,
4. You can terminate your POS Services without terminating your Account or Swipe (Audio Jack) and physical gift cards
any other Services you subscribe to, and in such case, you will continue to
be billed, and will pay for, the Services (other than the terminated POS
Services).
5. You agree to use the POS Services in accordance with all procedures that
may be provided by Shopify from time to time.
6. While the POS Services use encryption technology, and the law generally
prohibits third parties from monitoring transmission, we cannot guarantee
security with respect to the connection to the POS Services, and we will not
be liable for any unauthorized access to or use of data transmitted via the
POS Services.
7. POS Equipment is purchased, and not leased. Purchase of the POS
Equipment is subject to the POS Equipment Agreement, POS Equipment
Agreement and Return Policy, applicable to your country. Upon payment by
you for the POS Equipment, and confirmation to you of shipment of the POS
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Press and Media Shopify Community Shopify Fulfillment Network
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Investor FAQs

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To submit inquires to Shopify's Investor Relations team, please fill out the form below.
First Name*
Last Name*
Email Address*
Comments*
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Learn more about Shopify
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Learn more about Shopify
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Our Global Impact Our Global Footprint Our Merchants
Learn how we make commerce a force Read more about how we are building for Learn about our merchants and how we
for good the long term, for Shopify, our help empower them with the tools they
communities, and our planet. need to start, run and grow their
business.
View the Economic Impact Report — View the Sustainability Report — View the #Shopifylmillion video —
Quick links Resources Shopify
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What does Shopify do?
Shopify is a leading provider of essential internet infrastructure for commerce, offering trusted tools to start, grow, market,
and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are
engineered for reliability, while delivering a better shopping experience for consumers everywhere. Proudly founded in
Ottawa, Shopify powers millions of merchants in more than 175 countries and is trusted by brands such as Allbirds,
Gymshark, Heinz, Tupperware, FTD, Netflix, FIGS, and many more.
On what stock exchanges are Shopify shares traded, and what is the ticker symbol?
We are listed on the New York Stock Exchange under the ticker symbol “SHOP” and listed on the Toronto Stock Exchange
under the ticker symbol “SHOP”.
When was Shopify’s Initial Public Offering?
Our initial public offering occurred on May 20, 2015. Our stock began trading on the New York and Toronto stock exchanges
on May 21, 2015. The IPO closed on May 27, 2015.
Why can't | add Shopify's Toronto Stock Exchange ticker to my phone's list of ticker symbols?
Each site has a different way of showing Canadian listings when they're listed alongside US listings. Try adding "SHOP.TO".
Where is Shopify’s corporate headquarters?
Shopify’s principal office is located at 151 O’Connor Street, Ground floor, Ottawa, ON, K2P 2L8.
Who are the members of Shopify’s Board of Directors?
You can view our Board of Directors by visiting the Board of Directors section of our website.


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experts for advice. Over the next ten years, our Equitable Commerce initiative will power an ecosystem of
services: access to capital, expert mentors, unique selling opportunities. We're using four pillars - community,
advocacy, research, and education - to empower and support entrepreneurs in the areas that make the most
sense for them. You can learn more about how we plan to do that here. Watch this space, and download our
research study below for more.

s+ InPursuit of Equitable Commerce: A Shopify Research Study

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ShopifyEquitableCommerce.pdf - 4 MB
*Using a two-pronged approach, we analyzed sentiments and behaviors of over 500 aspiring and established
Black business owners across the United States and Canada from February to March of 2022. Phase 1
consisted of a Qualitative Discovery where we interviewed black entrepreneurs and aspiring black
entrepreneurs to discover key decision-making factors, influences among the community, and critical issues
they're facing. Phase 2 was a Quantitative Validation where we surveyed 402 aspiring entrepreneurs and 109
established entrepreneurs to validate our hypotheses and quantify findings across the market.
**Data from McKinsey and Company’s Institute for Black Economic Mobility was used in order to support
Shopify research.
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|Share this story: Black business owners say they’re poised for growth despite lack of
L f ~ access to capital and mentorship, Shopify data reveals
e 81% of Black entrepreneurs say they must ignore the background noise of racism and stigma to succeed
e 61% say finding access to capital is a huge challenge
e 83% say that despite systemic barriers, now is their time to shine
At Shopify, we know a world with more voices in commerce is better for both businesses and consumers. Still,
commerce today isn’t equitable for all. Imagine if everyone who had the capacity to run a successful business
could do it without barriers. How much generational wealth could be created if businesses had the resources
they needed to thrive? How many lives could be transformed?
Raising awareness of inequity’s impact on entrepreneurship is critical to our quest at Shopify. To better
understand the barriers that still exist for Black-owned businesses, we recently surveyed and interviewed
more than 500 aspiring and established Black entrepreneurs across North America about their experiences*.
We've published the results in a new research study, In Pursuit of Equitable Commerce: Insights on Black
entrepreneurship in 2023 and beyond.
Here’s what we learned:
Access to capital - on better terms - is critical
Racial and social justice movements have catalyzed public support for Black businesses over the last three
years. That’s led to promises of investments and loans from banks, investment firms, and tech companies,
among others. Still, it hasn’t solved one of the central problems Black-owned businesses face. Nearly two
thirds (61%) of entrepreneurs say finding access to capital is a huge challenge. Even securing grants meant for
Black businesses is challenging for nearly 60% of Black entrepreneurs. Many say they turn to unfavorable
forms of finance - personal savings, costly credit cards, and hard-to-access grants - to keep the lights on.
When asked what would help their businesses succeed, the answer was clear: easier access to financing, and
better terms on that capital, topped the list.
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customers about their products and got a whopping 50%
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customers about their products and got a whopping 50%
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