Creating a new ticket

pageType: Application Application Application Application Application Application Application

screenKeywords:
Create a new ticket type X
8 Customer & Back-office 2 Tracker
When the teammate resolving the ticket is also responsible for
communicating with the customer. These tickets are always
shared with the customer and allow customer facing replies.
Icon Name
< Support feature
Description
e.g. Capture ideas for new features
%
255 characters remaining
Customer sharing settings
Customer tickets are always shared with customers and allow
customer facing replies.
Fin Al Autofill
() Disable autofilling ticket title and description for this
ticket type
|Create a new ticket type X
8 Customer & Back-office 2 Tracker
When the teammate resolving the ticket is also responsible for
communicating with the customer. These tickets are always
shared with the customer and allow customer facing replies.
Icon Name
B e.g. Feature request
Description
e.g. Capture ideas for new features
%
255 characters remaining
Customer sharing settings
Customer tickets are always shared with customers and allow
customer facing replies.
Fin Al Autofill
() Disable autofilling ticket title and description for this
ticket type
Cancel Create
|Create a new ticket type X
8 Customer & Back-office 2 Tracker
When the teammate resolving the ticket is also responsible for
communicating with the customer. These tickets are always
shared with the customer and allow customer facing replies.
Icon Name
B e.g. Feature request
Q_ Search emoji...
Frequently used
B %
Smileys & People
5 s 2 7] L s s
2s 42 - o we 4a allow
< = < < ~ - 3
3 3 €3 < 5% < &
his
Cancel Create
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q_ Search ® K o Ticket types for JDM [T EREII A + Create ticket type
(] GENERAL >
q oMo . e Customer ticket types (2) ~
. Collect all the info you need, track progress, and keep customers up to date in real-time.
Audiences
Tags L
Name Description Created at
People segments
When a customer query can’t be instantly resolved, convert to support request ticket to .
Support Request . . 2 days ago
Company/segments © supp a ensure the right details are captured and allow customers to keep track of progress. vS ag 4
People data
When a customer query can’t be instantly resolved, convert to support request ticket to .
Support Request (co . . 5 hours ago
Cemppeny ek © supp a (copy) ensure the right details are captured and allow customers to keep track of progress. 9 4
Conversation data
Custom object data
Ticket types e Tracker ticket types (3) ~
Manage all conversations related to a widespread issue with a single ticket.
Qualification settings
Macros (Saved replies) Name Description Created at
4 Events
Capture bug reports that impacts multiple customers. All relevant customer .
f Bug report . . . . . 2 days ago
u Import history & Bugrep conversations will be linked to a Tracker ticket to act as the single source of truth. vS ag 4
Deleting people data
" 9 Feature request Gathering related feature requests together in order for product team to make bulk 2 davs ado ;
! Datalexport a updates on the status and close the loop with customers. vS ag
[18
© HELP DESK > R
T User 5 hours ago /
| EMAIL >
5 Phone m
Switeh e Back-office ticket types (1) +
Assign a separate ticket to your back-office teams and collaborate in private with internal notes.
INSTALLATION
- SECURITY @ N Name Description Customer visibility Created at
|Create a new ticket type X
8 Customer & Back-office 2 Tracker
When the teammate resolving the ticket is also responsible for
communicating with the customer. These tickets are always
shared with the customer and allow customer facing replies.
Icon Name
< e.g. Feature request
Description
e.g. Capture ideas for new features
%
255 characters remaining
Customer sharing settings
Customer tickets are always shared with customers and allow
customer facing replies.
Fin Al Autofill
() Disable autofilling ticket title and description for this
ticket type
Cancel Create
|You have 2 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q_ Search ® K o Ticket types for JDM [T EREII A + Create ticket type
(] GENERAL >
q oMo . e Customer ticket types (4) v
. Collect all the info you need, track progress, and keep customers up to date in real-time.
Audiences
Tags L
Name Description Created at
People segments
Company segments ‘ Support feature 1 minute ago /
People data Wh b | ved K
en a customer query can't be instantly resolved, convert to support request ticket to
’ Support Request . q . v v ! PP q 12 days ago Ve
Company data ensure the right details are captured and allow customers to keep track of progress.
Conversation data
When a customer query can’t be instantly resolved, convert to support request ticket to .
9 Support Request (co . . 10 days ago
Custom object data © Supp a (copy) ensure the right details are captured and allow customers to keep track of progress. vs ag 4
Ticket types
Qualification settings ' Violation 9 days ago V2
Macros (Saved replies)
Events .
4 e Tracker ticket types (3) v
u Impordhiston Manage all conversations related to a widespread issue with a single ticket.
Deleting people data
il Data export Name Description Created at
F13 HELP DESK 5 Bug report Capture bug reports that impacts multiple customers. All relevant customer 12 davs ago .
4 9 rep conversations will be linked to a Tracker ticket to act as the single source of truth. Vs ag 4
| EMAIL >
Gathering related feature requests together in order for product team to make bulk .
" Feature request . 12 days ago /
38 Phone m updates on the status and close the loop with customers.
Switch
< ) User 10 days ago P
INSTALLATION
. SECURITY @ >
|Create a new ticket type X
8 Customer & Back-office 2 Tracker
When the teammate resolving the ticket is also responsible for
communicating with the customer. These tickets are always
shared with the customer and allow customer facing replies.
Icon Name
< Support feature
Description
e.g. Capture ideas for new features
%
255 characters remaining
Customer sharing settings
Customer tickets are always shared with customers and allow
customer facing replies.
Fin Al Autofill
Disable autofilling ticket title and description for this
ticket type


Adding a step (collect data)

appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

allAppCategories: CRM Business

screenKeywords:
Data field Save and close
Select an attribute
Add an attribute v
C’ Allow customer to update existing data
If the value already exists, the data field will be prefilled and customers will not be able to update it.
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ v Save X
(3]
(%]
a
START
1
A. Path A v
‘ B Apply rules
Customer sends any ] ] ]
Teammate assigned is Jane Smith
message )
@ Assign to Support
Channels + Add rule
™ Web and iOS +1more
Hello!
i AN
- G
 + p Cnd
(1]
o G M @ ¢ a8
ih
& . Convertto - Support v
Request
|
o Select an attribute
on
=
A List of paths - 100% + @ 88 .
+ Add step END —
[ ]
|Data field Save and close
Select an attribute
[ Add an attribute v ]
Q Search an attribute... ita
»e prefilled and customers will not be able to update it.
Person data
&% Name
Email
s Phone
Company data
B Company name
&% Company size
B Company industry
@ Company website
+ New attribute
|Data field Save and close
Select an attribute
&% Name v
Q Allow customer to update existing data
If the value already exists, the data field will be prefilled and customers will be able to update it.
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
DO Enteratitle praft Lastsaved 2 hours ago More v v Save m X
[? cnanneis
#® Web and iOS +1more
o Hello!
=)
1 v .
- i o
[ Caaid
[ ]
. Convert to Support M
Request
Name
| 4 Allow customer to update existing
V4
data
[1]
+ Add step END
ih
&
(|
ae
on
=
i= List of paths - 100% + ¥ 88 e
L]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ v Save m X
(3]
(%]
a
START
1
A. Path v
‘ B Apply rules
Customer sends any ] ] ]
Teammate assigned is Jane Smith
message )
@ Assign to Support
Channels + Add rule
™ Web and iOS +1more
Hello!
£ AN
— ———te
| ’ ( s
Dl
(1]
ih
& . Convertto - Support v
Request
|
+ Add step END
ae
(1]
=
i= List of paths - 100% + @ 88
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ » Preview v Save m X
(3]
(%]
a
START
9
A. Path v
- [
Customer sends any ¥ Add content to path
message m Let Fin answer
. Message
Channels
™ Web and iOS + 1 more . Convert to ticket m
. Collect data
. Pass to reusable workflow
. Show expected reply time
| +
. Collect customer reply
[1]
. Ask for conversation Py
if rating
~ ™~
o2 . Send ticket
4 l
(80 Cond an ann
|
+ Add step END
ae
on
=l
i= List of paths - 100% + @ 88
[ ]


Uploading a logo

screenPatterns:
Upload & Download
Loading

pageType: Application Application Application Application

screenKeywords:
You have 13 days left in your Advanced trial Buy Intercom € Continue setup
« Messenger Web M Learn v
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
(1] Mobile SDKs Set your brand colors >
1 Conversations
General settings Style Messenger Home v
Install Messenger

Logo @

Avatars

Avatars make your Messenger more personal

@ Show avatars

O Hide avatars

Header background
4 O Use the background color
u © Gradient Send us a message 5

Create a gradient with up to 3 colors We'll reply as soon as we can
a Top left Bottom right
#9CA3AF @  #666F7F @ +Add

&

O Image @ aEEEs——
| Express your brand with a photo or illustration
5 @D Fade background to white @
1| Text color

@® Dark

[ ]
M 1 inht
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
« Messenger Web M Learn v
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
(] Mobile SDKs
Set your brand colors >
1 Conversations
General settings
Style Messenger Home v
Install Messenger
Logo @
& Upload your logo ’)
Avatars J
Avatars make your Messenger more personal
@ Show avatars
O Hide avatars
Hi there
Header background
How can we help?
4 @ Use the background color
#9CA3AF . Send us a message
u >
We'll reply as soon as we can
I O Gradient
(1]]
Create a gradient with up to 3 colors
F13 O Image @
Express your brand with a photo or illustration D
2 @D Fade background to white @
ae
on
Customize the Launcher >
[ ]
|You have 13 days left in your Advanced trial @ Continue setup
« Messenger Web M Learn v
L) PLATFORMS
¥ Web Content  Styling @ Home ~ Visitors  Users
(] Mobile SDKs
Design your brand styles © Get feature
i
7 Conversations Select a brand, create its style, then set it live. Repeat for each brand.
General settings
JDM (default) ~
( ) ° Install Messenger
Your default style shows everywhere except the URLs you've specifically associated with other brand
styles.
[ : J
[
v
.
QOODO®O®O®® nighlight and emphasize. Hi there
(worraon @ How can we help?
4
- Backg!round color Send us a message 5
Used in the header across all Spaces We'll reply as soon as we can
ih #ocasar @
&
aEEE——
® Style Messenger Home >
]
Customize the Launcher >
) #
L]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
« Messenger Web M Learn v
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
(] Mobile SDKs
Set your brand colors >
1 Conversations
General settings
Style Messenger Home v
Install Messenger
Logo @
& Upload your logo
Avatars J
Avatars make your Messenger more personal
@ Show avatars
O Hide avatars
Hi there
Header background
How can we help?
4 @ Use the background color
#9CA3AF . Send us a message
u >
We'll reply as soon as we can
I O Gradient
(1]]
Create a gradient with up to 3 colors
o3 mage
P13 Ol (2]
Express your brand with a photo or illustration D
2 @D Fade background to white @
ae
on
Customize the Launcher >
[ ]


Filtering by categories

pageType: Marketing

screenElements:
Search Bar
Chip

screenPatterns:
Search
Filter & Sort

pageType: Marketing Marketing

screenKeywords:
@ intercom Your email address Subscribe
Latest Articles " : "
Search results for "Automation SEARCH AGAIN
Customer Service -  m
Al & Automation
Customer Engagement Filter by category
Product & Design
Engineering ALL CATEGORIES Al & AUTOMATION CUSTOMER ENGAGEMENT CUSTOMER SERVICE
News & Updates
ENGINEERING GROWTH NEWS & UPDATES PRODUCT & DESIGN SALES
Podcasts
SCALE BY INTERCOM
Automation m
EXPLORE MORE
Books & Guides o -
Discover Fin Ruth : o BObby | 2 Inside ‘-a-r' 4
Product Principles QS O'Brlen o Stapleton ) 4
| '|'h W '|'h B monoreton & Intercom I A -
ntercom on Product A & - gl I 3 a
DIRECTOR, CUSTOMER -||||| ||-|| |r- : 3 VA
s licket s licket SRR o &
g«%{g e DEClAN ?‘%ﬁ Anthony 1 ‘
3 Ivory = Lopez
(® CUSTOMER SERVICE — 30 MIN WATCH (® CUSTOMER SERVICE — 16 MIN WATCH (® CUSTOMER SERVICE — 30 MIN WATCH
The Ticket: Evolving your support org to The Ticket: Mapping out the first 90 CX leader Camille Acey on the evolving
thrive in the Al era days with Al-first Customer Service dynamics in customer service
Al is radically changing how customer service Launching an AI-first customer service system CX leader Camille E. Acey joins us to discuss
teams operate. Learn how to evolve your team might feel overwhelming if you don’t know everything from embracing Al and automation to
structure to capitalize on new opportunities. where to start. Here are some tried and tested managing teams in a time of change.
|@ intercom Your email address Subscribe
Latest Articles " . "
Search results for "Automation SEARCH AGAIN
Customer Service -_— |
Al & Automation
Customer Engagement Filter by category
Product & Design
Engineering ALL CATEGORIES Al & AUTOMATION CUSTOMER ENGAGEMENT CUSTOMER SERVICE
News & Updates
ENGINEERING GROWTH NEWS & UPDATES PRODUCT & DESIGN SALES
Podcasts
SCALE BY INTERCOM
Automation B
EXPLORE MORE
Books & Guides
Discover Fin > > YN > l i +_ R sy
£ »~'s< e f Y
Product Principles h A ", "% 2 q E—E!' b
Intercom on Product & % l bj‘; e} o -
N -
Ay IC e i 911038
e A § ¢ b |
R 2 \ B
(® Al & AUTOMATION — 10 MIN WATCH (® Al & AUTOMATION — 49 MIN WATCH Al & AUTOMATION — 3 MIN READ
The Ticket: How Fin AI Copilot changes HubSpot’s Noel O’Reilly on embracing Al Bots & and brains &: The winning
the game for support teams in your customer support strategy combination for customer service &
Intercom’s Senior Director of Automated and HubSpot’s Director of Customer Support for What will the future of customer service look like
Proactive Support, Ruth O’Brien, and Senior EMEA Noel O’Reilly on how Al and automation in the age of AI? The reality is that it will require
Product Marketing Manager, Olivia Singarella, are affecting customer service today and a combination of automation and humans - or as


Switch

pageType: Application Application

screenKeywords:
You have 12 days left in your Advanced trial € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
© Upgrade to use Switch

E? Q_ Search ® K
a GENERAL > o Switch for JDM @ switch FAQs

JDM DATA >
9

HELP DESK > x

Ditch the long hold times and give customers the choice to move to Messenger for faster answers
EMAIL >
With Switch, it's not just possible, but easy to move inbound call volume to messaging — built to handle support at any scale, and reduce wait

Phone m times for your customers.

Stk M Learn more

INSTALLATION

SECURITY @ 2 Setup  Monitor

APPS & INTEGRATIONS >

Installation
Installation guide .
4 Get Switch installed in a few steps
u Install via Call Forwarding Install via API
ih
. 1 Request phone number v
a*
(| You'll need to request a phone number to forward calls from your existing phone system to Intercom.
This number will not be visible to your customers, it's only used in the background for forwarding calls to.
5 There's no charge to requesting this number and the cost of forwarding the calls will depend on your phone plan and provider.
Request phone number
=
L]
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
Settings _
®  Q search % K @ General settings for JDM
(] GENERAL v
General settings Name of your workspace
9 JDM
Teammates
Teams & roles Time zone
(GMT-07:00) America/Los_Angeles v
Teammate activity logs
Defaults to the location of the teammate who set up this workspace. Changing it will affect time-dependent features across Intercom.
Office hours
Blocked people Companies @
Help Desk Al Enable company related features throughout Intercom (company profiles, company lists, etc.)
M How does the companies feature work?
JDM DATA >
HELP DESK > Test workspace
[J Enable a test workspace for JDM
EMAIL >
B How to set up a test workspace
Phone m
4 Switch
Save
INSTALLATION
[1]
" SECURITY @ > Extreme measures
[
APPS & INTEGRATIONS > ® Delete this workspace
&
(|
ae
on
=
L]


Blog

hotspotType: Hover

pagePatterns:
Landing Page
Hero Section

screenElements:
Logo
Top Navigation Bar
Button
Illustration

hotspotType: Scroll Vertically

pagePatterns:
Blog Page
Blog Page
Landing Page
Hero Section

pageType: Marketing Marketing Marketing Marketing Marketing Marketing Application

screenKeywords:
@ intercom Your email address Subscribe
] CUSTOMER SERVICE — 1 MIN READ = | | H
Latest Articles Ruth B, o ]‘t‘ ' B =
The&: O'Brien . . L
Customer Service . D78 & Prep are your lnternal i ‘ i \ =7 § ,f‘ﬁ R/ 7 (
Al & Automation X Tleet T W (P - /;(f B
i - Decl k led - ]
Customer Engagement B —_— eclan nowle ge content i/ Sy | l P ‘
Product & Design = 4 IVOPy B = “ ‘
Engineering fOI‘ AI i
(® CUSTOMER SERVICE — 30 MIN WATCH Al & AUTOMATION — 16 MIN READ
News & Updates
The Ticket: Evolving your support org to Knowledge content is the fuel that feeds the Al The ultimate guide to knowledge
Podcast: . . - j i .
odcasts thrive in the Al era beast — not just external content, but internal management in the age of Al
content too. Here’s how to get started.
Al is radically changing how customer service Everything you need to know about effective, Al-
teams operate. Learn how to evolve your team optimized customer service knowledge
Search m structure to capitalize on new opportunities. management, in one comprehensive guide.
; RUTH O'BRIEN
LIAM GERAGHTY |y Senior Director, Automated and Proactive Support, ‘,‘ &3 BETH-ANN SHER
Audio Content Producer, Intercom Intercom W Senior Knowledge Manager
EXPLORE MORE
Books & Guides
Discover Fin
Product Principles
P ‘ . Bobby >
Intercom on Product Scrl t 3 g 5 Staple‘ton
e Fin Al Copilot: [0 Theses spee &
;/‘7 == L ~— - o e HUMAN SUPPORT
| nt wlicket i
— ncrease age A
£fici AR Anthony
M MR, & erriciency e Lopez
(y _—
(® Al & AUTOMATION — 24 MIN WATCH by 31 o -’k (® CUSTOMER SERVICE — 16 MIN WATCH
Off Script: Into the future with Al-first . The Ticket: Mapping out the first 90
Customer Service = e S days with Al-first Customer Service
£ SSECR ‘ﬁﬁ : < ———
Our Chief Product Officer Paul Adams talks about o~ Launching an AI-first customer service system
how AI has raised the bar for great customer SN . might feel overwhelming if yvou don’t know
|uw Product ¥ Resources ~  Pricing Contactsales Signin  View demo
Blog 3 Featured
Customer service news and insights
Help Center > CUSTOMER
How to install, set up & use Intercom SER } CE
Resource Library > TRENDS
Explore the latest trends & releases REPORT 2024
Developer Hub 4 The Intercom Customer
Integrate with, or build on Intercom Service Trends Report 2024
Gripping insights from top companies...
Webinars »
Sign up to hear from industry experts HOW?I is ‘
T trans orming
2N, }%q 2
Academy g Theﬁ%gﬁwﬁ'* R
Take a deep dive course on Intercom =)
% ,I].Cket customer
i D A Service
Intercom Community 4 n%‘ ¢
: , B, s tech stacks
Find expert answers and inspiration
How Al is transforming
Customers > customer service tech stacks
Browse real world CS case studies Take your tech stack into a new age...
|@ intercom Your email address Subscribe
Latest Articles The Intercom Blog
Customer Service . . .
A& Automation Articles and Podcasts on Customer Service, Al and Automation, Product, and more
Customer Engagement
Product & Design
Engineering
News & Updates CUSTOMER SERVICE — 3 MIN READ
=SPONSE TIME VOL. ¢
Podcasts .
AN Response Time: Vol. 27
LAl | M ’ RAL I i : S In our latest “Response Time” interview, we ask
. i Laura Morales-Carrillo, Sr. Member Experience
earc m
Manager at Maza, about the essence of great
customer service, movie robot sidekicks, and
more.
EXPLORE MORE
Books & Guides
Discover Fin
Product Principles
JUSTOMER SERVICE, CLEAR SR. MEMBER EXPERIEM p KATE SUGRUE
Intercom on Product COMMUNICATION IS KING! ..OR QUEEN!?" CUSTOMER SERVICE MANAGER, Mi LA, Senior Manager, Advocacy & Community Marketing,
"~ Intercom
Latest News
Al & AUTOMATION — 4 MIN READ CUSTOMER SERVICE — 25 MIN WATCH Al & AUTOMATION — 20 MIN WATCH CUSTOMER SERVICE — 16 MIN WATCH
Al skepticism is giving way to The Ticket: Unpacking the impact of The Ticket: Moment of truth - Fin Al Watch our Fin AI Copilot launch
curiosity among customer service t... Al on CX with PartnerHero’s Merce... Copilot in practice event ‘
|@ intercom Your email address Subscribe
PAUL ADAMS DES TRAYNOR . T RUTH O'BRIEN BOBBY STAPLETON
Latest Articles I é X S S
Chief Product Officer, Co founderg Chief . Senior Director, Senior Director, Human
Intercom s Strategy Officer, - \ Automated and Support, Intercom
Customer Service P - s P Intercom 4 Proactive Support,
Al & Automation Intercom
Customer Engagement
Product & Design
Engineering
News & Updates
Podcasts
See more posts
Search m
Sign up for our newsletter  Your email address Subscribe
EXPLORE MORE
Books & Guides
Discover Fin
Product Principles
Intercom on Product
||||| INTERCOM About Contact Us Features Use Cases
N
Customers Terms Automated answers Support
Careers Privacy Inbox Engage
Press Resources Help Center Articles Convert
|@ intercom Your email address Subscribe
Latest Articles “ S - BObby >
t ) : g%@» Stapléeton
Customer Service O crlp Z = Fln AI COpIIOt: ”Ju Th s thli7gs et &
Al & Automation — x T k SUPPOR OPERATONS
' = Increase agent L ICKET oeagnti
ustomer Engagement e t,g; z: Ar]thony
Product & Design i W efficiency s Lopez
Engineerin O/ P
9 § (® Al & AUTOMATION — 24 MIN WATCH by 31 o ¥ (® CUSTOMER SERVICE — 16 MIN WATCH
News & Updates . Y 3
Off Script: Into the future with Al-first _g—’ The Ticket: Mapping out the first 90
Podcasts . — - ' . . .
Customer Service . days with Al-first Customer Service
bl n ey < s
Our Chief Product Officer Paul Adams talks about S - Launching an AI-first customer service system
how AI has raised the bar for great customer : : might feel overwhelming if you don’t know
Search m service and what support teams can do to adapt Give every : | where to start. Here are some tried and tested
to this new reality. agent their very — tips for your first three months.
own personal
DAVIN O'DWYER Al assistant. m LIAM GERAGHTY
EXPLORE MORE Senior Managing Editor, Intercom 3 - Audio Content Producer, Intercom
Books & Guides
Discover Fin
Product Principles
Intercom on Product
Just The Ticket: The latest customer
service insights, delivered right to your Your email address Subscribe
inbox. I
|@ intercom Your email address Subscribe
Latest Articles CUSTOMER SERVICE — 3 MIN READ °
Je L R,
Customer Service INTERCOM Th S
, Ready to transform A CFtves |8
Al & Automation ' Tleet
Customer Engagement N :
, your career, Thetop S e 30b
Product & Design C StO er Se ice L N :
Engineerin u 1818 'V . s
gineerng customer support
News & Updates 1rendas O 2024 (® CUSTOMER SERVICE — 21 MIN WATCH
Podcasts leaders d The Ticket: Exploring customer service
career paths in the age of Al
CS leaders, do you want to focus on your own -
career growth? Al can give you more time for ] ene Discover how Al is transforming the day-to-day
Search m strategy and mentoring. Here’s how. Ul i work of support agents and creating entirely new
Customer s e roles and career paths for them to explore.
A= RUTH O'BRIEN Service -
=)\, Senior Director, Automated and Proactive Support, * Trends RepOIT e
Intercom 2024
EXPLORE MORE ﬁi BOBBY STAPLETON == a LIAM GERAGHTY
Books & Guides Senior Director, Human Support, Intercom Audio Content Producer, Intercom
Discover Fin
Product Principles
Intercom on Product
Featured authors
PAUL ADAMS DES TRAYNOR e RUTH O'BRIEN BOBBY STAPLETON
Chief Product Officer. Co-founder § Chief § | Senior Director, Senior Director, Human
Intercom Strategy Officer, =l Automated and Support, Intercom
P - S Intercom \’ Proactive Support,
Intercom
|


Preview a workflow

pageType: Application Application Application

screenKeywords:
X
JDM
We happy to help you!
>
& Support Request .
Preview
il @ Preview from a website
- You can preview the bot from any website that has
; the Messenger installed.
content-dummy.vercel.app ¥
| Ticket has been Submitted - Just now
[2 Open website
Name
m Preview User .
Bot - Just now.
Powered by Intercom
|X

JDM

We happy to help you!

>
& Support Request .
Preview
AN @ Preview from a website
- You can preview the bot from any website that has
; the Messenger installed.
| Ticket has been Submitted - Just now
Name
m Preview User] .
Bot - Just now.
Powered by Intercom
|You have 13 days left in your Advanced trial Buy Intercom The workflow was saved % € Continue setup
D Enteratitle Draft Lastsaved a few seconds ago More v » Preview v Save m X
(3]
o
(]
START
9
A. Path v ! B.Path v i C.Pa
‘ + Add step
B Apply rules
Cool! o
Customer sends any . . ]
message Teammate assigned is Jane Smith
@ Assign to Support |«  Startover
+ Add rule + Add button
Channels
™ Web and iOS +1more
Hello!
LA
- A v
| ’ 1 -
)
[1]
ih
3 .
hl . Convert to Support v
Request
a S ———————
se Name
on
=l
i= List of paths - 100% + IR .
P ° v - M Allow customer to update existing —
O d
ata


Adding a step (convert to ticket)

screenElements: Toolbar Stepper

screenPatterns:
Internal Tool
Canvas

screenKeywords:
You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ v Save m X
(3]
(%]
a
START
1
A. Path v
‘ B Apply rules
Customer sends any ] ] ]
Teammate assigned is Jane Smith
message )
@ Assign to Support
Channels + Add rule
™ Web and iOS + 1 more ® =
Hello!
. 31
E RSy
+ =
D)
(1]
ih
o + Add step END
P g
|
ae
on
=
i= List of paths - 100% + @ 88
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ v Save X
(3]
(%]
a
START
9
A. Path A v
‘ B Apply rules
Customer sends any ] ] ]
Teammate assigned is Jane Smith
message )
@ Assign to Support
Channels + Add rule
#® Web and iOS +1more
Hello!
2
— Ry
| 4 ( ) .
[1]
ih
& . Convertto choose v
| + ' Support Request  Customer ticket
o
Manage ticket types
=
A List of paths - 100% + @ 88
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ v Save m X
(3]
(%]
a
START
1
A. Path v
‘ B Apply rules
Customer sends any ] ] ]
Teammate assigned is Jane Smith
message )
@ Assign to Support
Channels + Add rule
™ Web and iOS +1more
Hello!
£ AN
— ———te
| ’ ( s
Dl
(1]
ih
& . Convertto - Support v
Request
|
+ Add step END
ae
(1]
=
i= List of paths - 100% + @ 88
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
@ Enteratitle Dpraft Lastsaved 2 hours ago More ¥ » Preview v Save m X
(3]
o
(]
START
9
A. ¥ Add content to path 4
‘ l m Let Fin answer
Customer sends any . Message
message
. Convert to ticket m
Channels . Collect data
g8 Web and iOS +1more
8 ebandl meor . Pass to reusable workflow
. Show expected reply time
. Collect customer reply
. Ask for conversation Py
¥ rating
u . Send ticket
i - Cand am ann
o + Add step END
P g
(|
ae
on
=l
i= List of paths - 100% + @ 88
L]


Adding an external link

hotspotType: Keyboard Input

pageType: Application Application Application Application Application

screenKeywords:
You have 13 days left in your Advanced trial Buy Intercom ‘®) Continue setup
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
e
(] Mobile SDKs
Customize Home with apps e © You haven't installed the Messenger for visitors yet
L Conversations It only takes a few minutes with our examples and no-code
. integrations
General settings Visitors  Users
Install Messenger
New conversation B
Let visitors start a conversation )
Send us a message J
, >
We'll reply as soon as we can
You can configure this text in Conversations settings
Last heard from exactly 3 days ago
]
+ Add audience rule H| there :D
How can we help?
L]
4
Tasks
u Showcase recent checklists to drive adoption and engagement o Send us a message >
We'll reply as soon as we can
ih
CEE—
&
aEEE——
(|
H News Bt \\ '
Feature your most recent News item \,
©
= - 3
N\ =\
\ ==\
L]
|Configure external links T, m
Add links to your Messenger
The links will be grouped together. You can add up to 10 links.

Display text
2| e.g. Ask the community ]

Link

e.g. https://www.askthecommunity.com

+ Add another link
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
L) PLATFORMS
(W] Web Content  Styling @ Home ~ Visitors  Users
(2] Mobile SDKs More article views are needed for suggestions to
appear here © You haven't installed the Messenger for visitors yet
9 Conversations It only takes a few minutes with our examples and no-code
. integrations
General settings .
© Enable the Help Space to add this app to your Messenger.
Install Messenger
Add external links +
Showcase additional links to your visitors
J
External link (K4
Ticket links ar .
Let visitors create tickets HI there :D
How can we help?
4 Create a ticket
’ Send
end us a message
u 9 >
> We'll reply as soon as we can
>
ih
&
aEEE——
L Add an app
as 2
;\ {-\ \
=0 Show the Messenger Launcher > h 3 i
3y SN \ 5
pdne s s B ;t:ik
o =\ —
o | e
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
« Messenger Web W Learn v
L) PLATFORMS
o Web Content  Styling @ Home ~ Visitors  Users
i INewTeature
a Mobile SDKs
> © You haven't installed the Messenger for visitors yet
9 Conversations It only takes a few minutes with our examples and no-code
. integrations
General settings
Install Messenger
Add external links e
Showcase additional links to your visitors o
Cool site! K4 © J
+ Add audience rule
Add external links e
Showcase additional links to your visitors & Hi there oD
.
cool o © How can we help?
4
1] + Add audience rule se'jd us amessage 5
We'll reply as soon as we can
ih
. Ticket links e
- Let visitors create tickets o
aEEE——
|
Create a ticket ©
se N
o Support Request a \ §
W o ~ \
] » "
3 2 e - B
+ Add audience rule R ‘\/\ o % étgi‘
=
[ ] ' 2 .
|Configure external links T, m
Add links to your Messenger
The links will be grouped together. You can add up to 10 links.

Display text
#2 Cool o

Link

mobbin.com

+ Add another link


Creating a new attribute

hotspotType: Drag

pageType: Application Application Application Application Application Application Application Application Application

screenKeywords:
Create a new attribute X
Format
i= List ¥
2 1410 ®
2| 11-20 ®
Add option
Name
The name of the piece of information that users will be asked to enter
Description
A description of what this information is for or why users should enter it
Customer settings
Visible to customer
(J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel Save
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q_ Search ® K o Ticket types for JDM [T EREII A + Create ticket type
(] GENERAL >
q oMo . e Customer ticket types (2) ~
. Collect all the info you need, track progress, and keep customers up to date in real-time.
Audiences
Tags L
Name Description Created at
People segments
When a customer query can’t be instantly resolved, convert to support request ticket to .
Support Request . . 2 days ago
Company/segments © supp a ensure the right details are captured and allow customers to keep track of progress. vS ag 4
People data
When a customer query can’t be instantly resolved, convert to support request ticket to .
Support Request (co . . 5 hours ago
Cemppeny ek © supp a (copy) ensure the right details are captured and allow customers to keep track of progress. 9 4
Conversation data
Custom object data
Ticket types e Tracker ticket types (3) ~
Manage all conversations related to a widespread issue with a single ticket.
Qualification settings
Macros (Saved replies) Name Description Created at
4 Events
Capture bug reports that impacts multiple customers. All relevant customer .
f Bug report . . . . . 2 days ago
u Import history & Bugrep conversations will be linked to a Tracker ticket to act as the single source of truth. vS ag 4
Deleting people data
" 9 Feature request Gathering related feature requests together in order for product team to make bulk 2 davs ado ;
! Datalexport a updates on the status and close the loop with customers. vS ag
[18
© HELP DESK > R
T User 5 hours ago /
| EMAIL >
5 Phone m
Switeh e Back-office ticket types (1) +
Assign a separate ticket to your back-office teams and collaborate in private with internal notes.
INSTALLATION
- SECURITY @ N Name Description Customer visibility Created at
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
(3] .
o Q search #) X Ticket types >
(] GENERAL > ¢ Support Request =& customer ticket /7 + Create attribute
DM DATA When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.
v
9
AGEREES Visible on Required for Required for
teammate create teammates to create Visible to customers to create
Tags Name Format ticket form ticket customers ticket Created
People segments
. 2 days .
Company segments Title Default Text Yes No Yes No ago /'
People data
o Text 2 days .
Company data Description Default - Yes No Yes No v /
(multiline) ago
Conversation data
. 2 days .
Custom object data B Platforms Text Yes No Yes No ago V4
Ticket types
Qualificati tti 2 days N
ualitication settings B Root cause Text Yes No Yes No ago /
Macros (Saved replies)
4 Events
Import history
[1]
Deleting people data
ih Data export
[18
© HELP DESK >
| EMAIL >
5 Phone m
Switch
=
INSTALLATION
. SECURITY @ >
|Create a new attribute X
Format
i= List ¥
B 11-20 ®
2 1410 ®
Add option
Name
JDM
Description
A description of what this information is for or why users should enter it
Customer settings
Visible to customer
(J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel
|Create a new attribute X
Format
Aa Text v
O Multiline
Name
The name of the piece of information that users will be asked to enter
Description
A description of what this information is for or why users should enter it
Customer settings
Visible to customer
(J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel Save
|Create a new attribute X
Format
i= List ¥
B e.g. Apples or 1-10 ®
B e.g. Apples or 1-10 ®
Add option
Name
The name of the piece of information that users will be asked to enter
Description
A description of what this information is for or why users should enter it
Customer settings
Visible to customer
(J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel Save
|. . : o
You have 12 days left in your Advanced trial Buy Intercom Your conversation attribute was successfully created. X ®) Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
(3] .
o Q search #) X Ticket types >
(] GENERAL > ¢ Support Request =& customer ticket /7 + Create attribute
DM DATA When a customer query can’t be instantly resolved, convert to support request ticket to ensure the right details are captured and allow customers to keep track of progress.
v
9
AGEREES Visible on Required for Required for
teammate create teammates to create Visible to customers to create
Tags Name Format ticket form ticket customers ticket Created
People segments
. 2 days .
Company segments Title Default Text Yes No Yes No ago /'
People data
o Text 2 days .
Company data Description Default - Yes No Yes No v /
(multiline) ago
Conversation data
. 2 days .
Custom object data B Platforms Text Yes No Yes No ago V4
Ticket types
Qualificati ti 2 days .
ualitication settings B Root cause Text Yes No Yes No ago /
Macros (Saved replies)
Events f Just o
4 JDM List Yes No Yes No /
now
Import history
[1]
Deleting people data
ih Data export
[18
© HELP DESK >
| EMAIL >
5 Phone m
Switch
=
INSTALLATION
. SECURITY @ >
|Create a new attribute X
Format
i= List ¥
2 1410 ®
2 11-20 ®
Add option
Name
JOM
<
Description
A description of what this information is for or why users should enter it
Customer settings
Visible to customer
(J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel
|Create a new attribute X
Format
Aa Text v
i= List |
)f information that users will be asked to enter
122 Number [
Decimal Number
© Boolean iis information is for or why users should enter it
Date & Time
@ File upload
[J Required for customers to create ticket
Teammate settings
Make attribute visible when teammates are creating a ticket
(J Make attribute required when teammates are creating ticket
Cancel Save


Customer support overview

screenPatterns:
Charts
Date & Time

screenKeywords:
You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Reports + @ Customer support overview v}
o L] .
(W] as Overview May 29, 2024 - Jun 4, 2024 ¥
il Allreports 22
(]
My reports 0
9 © Data export Median first response time @ & Median time to close @ &
¥ My favorites - 2 d 6 h
REPORT FOLDERS
£ Human support v
Customer support overview
. New inbound conversations @ Conversations replied to @
Conversations 1 O 10 from previous 7 days 5 a5 from previous 7 days
Conversation tags
Customer satisfaction 7 4
Effectiveness 6
3
Responsiveness 5
Team inbox performance 4
4 2
Teammate performance 3
u .
Tickets 2 1
1
| th 4 Automation > I l I
& © Proactive support > 0 0
May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4 May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4
@ Cconversation topics >
(|
ae
on
Median first response time @ & Median time to close @ &
|
3d
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Reports + @ Customer support overview v}
o L] .
(W] as Overview May 29, 2024 - Jun 4, 2024 ¥
il Allreports 24
(]
My reports 2
7 . .
 Data export Conversation ratings @ New leads from Messenger @
¥ My favorites o
O A) e or @ 8 4 8 from previous 7 days
REPORT FOLDERS
2 Human support v 100% 7
Customer support overview 6
80%
Calls 5
Conversations 60% a
Conversation tags 3
40%
Customer satisfaction )
Effectiveness 20% ;
Responsiveness l
0% 0
4 Team inbox performance May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4 May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4
Teammate performance
u .
Tickets
| th 4 Automation > Teammates @ All teammates v All teams v
& © Proactive support >
o . . Name Conversations repliedto @ ¢ Closed by teammate @ Median response time @ Sor0@
v Conversation topics >
(|
Summary of teammates 5 2 - -
o
Jane Smith 5 2 - -
|
Jane Doe - - - -
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Reports + @ Customer support overview v}
o L] .
(W] as Overview May 29, 2024 - Jun 4, 2024 ¥
il Allreports 24
m o
My reports 2 80%
5
9
@ Data export 60% ,
¥ My favorites 3
40%
REPORT FOLDERS )
£ Human support v 20% 1
Customer support overview l
0% 0
Calls May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4 May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4
Conversations
Conversation tags
ClslomegssiEaeion Teammates @ All teammates ~ All teams ¥
Effectiveness
Responsiveness Name Conversations replied to @ ¢ Closed by teammate @ Median response time @ Soro @
4 Team inbox performance
Summary of teammates 5 2 - -
Teammate performance
u . )
Tickets Jane Smith 5 2 - -
| uf 4 Automati >
utomation Jane Doe _ _ _ _
& © Proactive support >
@ Cconversation topics > John Doe B B B B
(|
ae
on
a Reports are in Los Angeles time (GMT-7)
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Reports + @ Customer support overview v}
o L] .
(W] as Overview May 29, 2024 - Jun 4, 2024 ¥
il Allreports 24
(]
My reports 2
1 @ Data export . . . . .
Median first response time @ & Median time to close @ &
¥ My favorites
3d
REPORT FOLDERS
£ Human support v
Customer support overview 24
Calls ||]|]|] |
Conversations
. No data to display
Conversation tags
Try changing the filters at the top of the page 1d
Customer satisfaction
Effectiveness
Responsiveness o
S
4 Team inbox performance May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4
Teammate performance
u .
Tickets
| dh 4 Automation N Conversation ratings @ New leads from Messenger @
& ¢ Proactive support > O% e or @ 8 a 8 from previous 7 days
@ Cconversation topics >
(|
100% 7
ae
on 6
80%
5
|
60% 4
° 40% 8


Adding a tag

screenKeywords:
You have 13 days left in your Advanced trial Buy Intercom € Continue setup
DO Enteratitle praft Lastsaved 2 hours ago More v » Preview v Save m X

(3]
(%]
a
9

! B.Path v i C.Path v i D.Path v
+ Add step + Add step Snooze 1 minute
Cool! o If anyone sends a message during this
time, the workflow will end
Je  Startover g
> + Add step END
+ Add button Let Fin answer
| +
AFTER EACH ANSWER @
[1]
That helped <& RESOLVED
ih
Talk to a person &
&
|
ae
(1]
=
i= List of paths - 100% + ¥ 88 e
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
DO Enteratitle praft Lastsaved 2 hours ago More v » Preview v Save » Setlive X

(3]
(%]
a
1

! B.Path v i C.Path v i D.Path a v
+ Add step + Add step Snooze 1 minute
Cool! o If anyone sends a message during this
time, the workflow will end
Je  Startover g
> n Tag conversation with is missing...
+ Add button Let Fin answer
Q Search tags... END
| +
AFTER EACH ANSWER @ Feature Request
(1]
That helped <& RESOLVED
ih
Talk to a person &
&
|
ae
(1]
=
A List of paths - 100% + ¥ 88 e
[ ]
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
DO Enteratitle praft Lastsaved 2 hours ago More v » Preview v Save m X
(3]
(%]
a
9
! B.Path v i C.Path v i D.Path v
+ Add step + Add step Snooze 1 minute
Cool! o If anyone sends a message during this
time, the workflow will end
Je  Startover g
> + Add step END
+ Add button Let Fin answer ) )
u Remove conversation tag
| 4 n Tag person
AFTER EACH ANSWER @
- That helped <& RESOLVED n Remove person tag
th Talk to a person & a Assign
& Snooze
L a Wait
& n Mark as priority
= Custom Action (using API)
i= List of paths - 100% + ¥ 88 e
] B Add a note
|You have 13 days left in your Advanced trial Buy Intercom € Continue setup
DO Enteratitle praft Lastsaved 2 hours ago More v » Preview v Save m X

(3]
(%]
a
9

! B.Path v i C.Path v i D.Path v
+ Add step + Add step Snooze 1 minute
Cool! o If anyone sends a message during this
time, the workflow will end
Je  Startover g
> n Tag conversation with Feature R...
+ Add button Let Fin answer
+ Add step END
| +
AFTER EACH ANSWER @
[1]
That helped <& RESOLVED
ih
Talk to a person &
&
|
ae
on
=l
i= List of paths - 100% + ¥ a8 e
[ ]


Fin AI Copilot

pagePatterns:
Features Page
Social Proof (Testimonial) Section

pageType: Marketing Marketing Marketing Marketing

screenKeywords:
Vo - g e i S R ‘“
2 — 4 & o s - S 0 2
||“| Product ¥ Resources ¥  Pricing B S —— - Contactsales Signin  View demo Start free trial
Your inbox Luis Easton Yr = ® SCall € Snooze @ Al Copilot  Details [in} R
(™) 5 Open v Newest v . i q
| I bough duct f in Novemb hri ift f e v ’:: M
N ought a prof uctl rom your stc.»re in November as a C| nstmaﬁ gift oré i How do | get a refund? e e N
a i member of my family. However, it turns out they have something very similar e
o L
folaltu BRiedue Ly e already. | was hoping you'd be able to refund me, as it is un-opened. m Fin bag g ‘g&\ s
AR s
E lvan @ 3min 0 =m e T
Hi there, | have a que... 5m We understand that sometimes a purchase may not 53 »’»- i R
L . . meet your expectations, and you may need to el A Bl
Hi Luis! Let me look into this for you. (1) & g iy 2
° Francesca [+ ) 5 request a refund. < TR e
Good morning, let me... om Seen - Tmin L ‘~} A s
To assist you with your refund request, could you \\‘(\ \ N
Nadia please provide your order ID and proof of purchase. N '\'N
e We understand if your purchase didn't quite meet your expectations. To help VR e
Bug report o " oot 152
you with a refund, please provide your order ID and proof of purchase. A e e
That will be processe... 13m Please note: o 3 ‘Q -
We can only refund orders placed within the last 60 >3
Just a heads-up: days, and your item must meet our requirements for g
&« Carlos Abu - We can only refund orders from the last 60 days. condition to be returned. Please check when you e
Hey there, I'm here to.. 21m - Your item must meet our return condition requirements. placed your order before proceeding. %
Once confirmed, I'll send you a returns QR code for easy processing. Once Ive checked these details, if everything looks / -
. OK, I will send a returns QR code which you can use ' %
Thanks for your cooperation! ] to post the item back to us. Your refund will be
Seen - 1d B automatically issued once you put it in the poste \ \
4 Add to composer v
15 relevant sources found
¥ Getting a refund
4 9
B Refund for an order placed by mistake
u B8 Refund for an unwanted gift
>
M See all
&
B Chat v
L]
Use ¥K for shortcuts
e 3
o
‘) m = 4 m © v Ask a follow up question
°
P u .
Expert training, The best answers Trusted Deep insights,
|R ¥
uw Product ¥ Resources ¥  Pricing 1 i ¥ 5 Contactsales  Signin  View demo
s | |
'z ’
I [ ) | [ s
b 31 /0 VVif I .l ) AI Cop'l é
y ol I ‘ b I > AN
i e ol y ot
Intercom’s Fin Al Copilot gives every support m— e r
agent a personal Al assistant. Fin provides R
instant answers, so your team can-stop wasgn% T —
time and focus on what really matters: TORGING= i ‘:f«twﬁ, 3 & i e -
. . 0 P — . T
deeper relationships with customers. : o i : i
: = o R ‘ s
Your inbox Luis Easton Yr - ® ScCall € Snooze @ Al Copilot  Details o i By
| E? 5 Open v Newest v ‘
. | bought a product from your store in November as a Christmas gift for a
a o Lotz Eastor.m member of my family. However, it turns out they have something very similar
LB e s already. | was hoping you'd be able to refund me, as it is un-opened. .
i 0 Ilvan @ 3min 0 o
Hi there, | have a que... 5m
Hi Luis! Let me look into this for you. .
o Francesca o Seen - Tmin 9, — :
Good morning, let me... 9m &
|Our Lightspeed customer service
agents are dramatically more
efficient when using Fin Al Copilot.
In testing, agents using Fin Al
Copilot were able to close 31%
more customer conversations
daily, compared to agents not
using Fin Al Copilot.

w L vy

Angelo Livanos

Senior Director of Global Support, Lightspeed
|~ Fin Al Copilot
||||| Product ¥ Resources ¥  Pricing Contactsales  Signin  View demo Start free trial
Increase agent efficiency
by 31% with Fin Al Copilot
Fin Al Copilot gives every support agent a personal Al assistant.
Fin provides instant answers, so your team can stop wasting time
and focus on what really matters: forging deeper relationships
with customers.
e o @ VR G Oy RS A TR N S
= GRT 1, S, s T ENL AT B AN
ler ID @ You ‘l{ 0 ’a‘».\v._ ) ;':\“ ‘."b" ,; o ,;*- 0 SR "
What if the order was over 60 days ago? 3 ! b
» } f‘k'*'
Fin @ @ Al Copilot  Details (in] s
nust g S R
e 5 g
ou i — Ry e
Our standard refund policy does not allow for Ly fe- o
returns after 60 days of the purchase date. @ g You > ,a A ‘f*.-‘
ns i N How do | process a refund? i "%‘,
- However, in certain situations where orders were S AP ‘ N
placed over 60 days ago, we recognise the need for Fi P Iy g
pre flexibility. Refund requests for orders placed over 60 g n Sy
o T Q’ days ago will need tn he evaliiated hv nuir cenior “ g :
We understand that sometimes a nurchase mav not g b e
returns team. 2 company refund policy N et LRy
ase? yp 8 Internal article - Kelly Kantola - 1w ago '9' request a refund. @ | want to request a refund % “‘
o B Conversation - Theresa Eds - 2d ago .
Refund requests for orders placed over 5.
) Please note: |
60 days ago will need to be evaluated by @ Summary ¥t
3 relevant sources fi r ior ret t We can only refund or . ¥
OUL SENIOK FEWNS team. days, and your item m We understand that sometimes a
& Company refun condition to be return ~ Purchase may not meet your
B | want to reques ¥ Add to composer expectations. We can only refund
u How to request a reund Once I've checked the orders placed within the last 60
OK, | will send a returi days.
Seeall - to post the item back
automatically issued c 4 Add to composer o
send v Ask a follow up question... T 4 Add to composer 7 ! p


Adding a new subscription

screenKeywords:
You have 7 days left in your Advanced trial Buy Intercom @) Continue setup
Proactive Support @ Subscriptions for JDM {2 Preview unsubscribe page v + New Subscription
(4]
&r 7 All messages
a S Series How subscriptions work X
Subscriptions allow your audience to manage which communications they want to receive. You can see a person'’s subscription data on the Contacts page. We've created the
| 9 VIEWS - presets below to help you get started!
+ Create a new view W8 Learn more
& Latest
« Recent drafts
Subscription Consent type Message type State
&F SETTINGS v .
Marketing SMS Opt-in SMS message Live
Message settings Offers, product and feature announcements
Email templates i
. Operatlpnal SMS i Opt-out SMS message Live
Subscriptions Information about purchases, delivery, payments and more
SMS
Workflow ) )
Universal linking Opt-in Email Draft
Updates
News feeds
4
News labels
u
ih
&
|
ae
on
Localize your Subscriptions N
k| Display an unsubscribe page in with Subscriptions in languages that match your customers' device settings
L]
|You have 7 days left in your Advanced trial Buy Intercom Created Subscription Workflow X € Continue setup
Proactive Support @ Subscriptions for JDM 2 Preview unsubscribe page v + New Subscription
(4]
(9] 7 All messages
a S Series How subscriptions work X
Subscriptions allow your audience to manage which communications they want to receive. You can see a person'’s subscription data on the Contacts page. We've created the
| 1 VIEWS -« presets below to help you get started!
+ Create a new view A8 Learn more
@ Latest
@ Recent drafts
Subscription Consent type Message type State
&$ SETTINGS v .
Marketing SMS Opt-in SMS message Live
Message settings Offers, product and feature announcements
Email templates i
— Operatlpnal SMS i Opt-out SMS message Live
Subscriptions Information about purchases, delivery, payments and more
SMS
Workflow . )
Universal linking Opt-in Email Draft
Updates
News feeds
4
News labels
[1]
ih
&
(|
ae
on
Localize your Subscriptions N
k| Display an unsubscribe page in with Subscriptions in languages that match your customers' device settings
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Proactive Support @ Subscriptions for JDM 2 Preview unsubscribe page v + New Subscription
(4]
(9] 7 All messages
a S Series How subscriptions work X
Subscriptions allow your audience to manage which communications they want to receive. You can see a person’s subscription data on the Contacts page. We've created the
| 1 VIEWS -« presets below to help you get started!
+ Create a new view M Learn more
@ Latest
@ Recent drafts
Subscription Consent type Message type State
&$ SETTINGS v .
Marketing SMS Opt-in SMS message Live
Message settings Offers, product and feature announcements
Email templates i
— Operatlpnal SMS i Opt-out SMS message Live
Subscriptions Information about purchases, delivery, payments and more
SMS
Universal linking
News feeds
4
News labels
[1]
ih
&
(|
ae
on
Localize your Subscriptions N
k| Display an unsubscribe page in with Subscriptions in languages that match your customers' device settings
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Proactive Support @O New Subscription for JDM (eSSl Save and Close
(4]
(W] 7 All messages
e Subscription details
> .
(2] § Series Name and description are visible to your audience. You can manage supported languages in localization settings.
| 1 VIEWS > Language Name Description
+ Create a new view
@llatest English Default Workflow Updates
@ Recent drafts
Message Type
&$ SETTINGS v Email [ SMS
Message settings
Email templates Consent Type
Subscrinti Choose a consent type for your Subscription. i Learn more about consent types
ubscriptions
X =
Universal linking
Nems Tk Opt-In (Recommended) Opt-Out
4 Best for offers, product and Best for operational or critical
Newsllabels feature announcements. The user updates. The user will need to
[T] needs to take action to be added take action to be removed from
to the subscription the subscription
ih
&
(|
ae
on
|
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
Proactive Support @O New Subscription for JDM Cancel  Save and Close
(4]
(W] 7 All messages
o Subscription details
> .
(2] § Series Name and description are visible to your audience. You can manage supported languages in localization settings.
| 1 VIEWS > Language Name Description
+ Create a new view
@llatest English Default e.g. Newsletter e.g. Latest news, tips and updates
@ Recent drafts
Message Type
&$ SETTINGS v Email [ SMS
Message settings
Email templates Consent Type
e Choose a consent type for your Subscription. Il Learn more about consent types
Subscriptions
SMS f\; v V=
5 A X =
Universal linking
Nems Tk Opt-In (Recommended) Opt-Out
4 Best for offers, product and Best for operational or critical
Newsllabels feature announcements. The user updates. The user will need to
[T] needs to take action to be added take action to be removed from
to the subscription the subscription
ih
&
(|
ae
on
|
L]


Converting text to article with AI

screenKeywords:
You have 8 days left in your Advanced trial ‘€ Continue setup
Articles Q [1m] English version Draft Last saved a minute ago More v Cancel @ m
o Default language
1] ARTICLES
&% All articles
.
@ Published
7 O ont Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
| ast undated a few seconds aan hv .lane Smith
B i > @ HI H2 H3 Ha &) = = = = 1]
© New Help Cent 55 T
TIPS n the digital age, content is king. (i H U8 IR
managing a blog, a social media platform, or a business
website, the quality and functionality of your content are
5 crucial for attracting and retaining your audience. However,
even the best-laid plans can encounter problems. This is
where content troubleshooting comes into play. This article
4 delves into common content issues and provides
strategies for identifying and resolving them effectively.
| u
i ### Understanding Content Troubleshooting
& Content troubleshooting involves identifying, diagnosing, and fixing issues within your
digital content. These issues can range from technical problems, such as broken links
2 and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
e topics. Effective troubleshooting ensures that your content is not only accessible but
°* also engaging and valuable to your audience.
=) ### Commorgl (1]
@ O B = % 5 @9 - & U1 e
° 1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They
|You have 8 days left in your Advanced trial € Continue setup
Articles Q [1m] English version Draft Last saved a few seconds ago More v Cancel m m
Default language
(4]
1] ARTICLES
&% All articles
.
@ Published
7 Oost Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
€& Settings Written by Jane Smith ¥
Last updated a few seconds ago by Jane Smith
© New Help Center © s ‘
In the digital age, content is king.
In today's world, the internet has become an integral part of our daily lives. With the rise
of social media and the increasing use of technology, the demand for online content has
skyrocketed. This is where the phrase "content is king" comes into play.
4
Content refers to any information or material that is created and shared online. This can
| [ 1] include articles, videos, images, podcasts, and more. The quality and relevance of
content are crucial in attracting and retaining an audience. In other words, if your
ih content is not engaging or informative, people are less likely to consume it.
= The phrase "content is king" was coined by Bill Gates in 1996, and it still holds true
= today. In the digital age, where attention spans are shorter and competition is fierce,
creating high-quality content is essential for businesses and individuals alike. It not only
5 helps to establish credibility and authority but also drives traffic and increases
engagement.
= 0
So,whatma @ 0O ® = % 5 9 = 1= v e to‘your
3 target audien points. By
creatina content that addresces these votl are more likelv to canture their attention and
|You have 8 days left in your Advanced trial € Continue setup
Articles Q [1m] English version Draft Last saved a minute ago More v Cancel @ m
o Default language
1] ARTICLES
&% All articles
.
@ Published
7 O ont Content Troubleshooting: Strategies for
Identifying and Resolving Issues
JDM HELP CENTER v
& Collections In the digital age, content is king.
Use Al to convert the selected summary
€& Settings Written by Jane Smith ¥ into a full article
| ast undated a few seconds aan hv .lane Smith
B i > @ HI H2 H3 Ha &) [ = 1]
© New Help Cent 55 e y:
TIPS n the digital age, content is king. (i H U8 IR
managing a blog, a social media platform, or a business
website, the quality and functionality of your content are
5 crucial for attracting and retaining your audience. However,
even the best-laid plans can encounter problems. This is
where content troubleshooting comes into play. This article
4 delves into common content issues and provides
strategies for identifying and resolving them effectively.
| u
i ### Understanding Content Troubleshooting
& Content troubleshooting involves identifying, diagnosing, and fixing issues within your
digital content. These issues can range from technical problems, such as broken links
2 and slow loading times, to more qualitative concerns, like poor grammar or irrelevant
e topics. Effective troubleshooting ensures that your content is not only accessible but
°* also engaging and valuable to your audience.
=) ### Commorgh (1]
@ DB = % & &9 T I U e
° 1. **Broken Links**: Broken links can frustrate users and harm your SEO efforts. They


Team inbox performance

screenKeywords:
You have 7 days left in your Advanced trial Buy Intercom € Continue setup
i New insights into team inbox performance have been added. View the previous version or explore what's changed. We appreciate your insights, so feel free to share your feedback!
Reports +
o L] o . . . .
9] es Overview Conversations assigned, replied to and closed by week
il Allreports 24
(]
My reports 2
T @ Data export
2
¥ My favorites
REPORT FOLDERS
£ Human support v
1
Customer support overview
Calls
Conversations
0
Conversation tags May 29 May 30 May 31 Jun1 Jun 2 Jun 3 Jun 4
Customer satisfaction
@ Conversations assigned @ Conversations replied to @ Closed conversations
Effectiveness
Responsiveness
4 Team inbox performance
Teammate performance Team inbox performance overview @
u .
Tickets
Median team assignment
ih " Conversations Conversations Closed Median team assignment to subsequent response
4 Automation > i i i i
Team assigned @ ¢ replied to @ conversations @ to first response @ o
& © Proactive support >
@ Conversation topics > Summary of teams 3 2 2 3d -
(|
= o Support 3 2 2 3d -
Technical 0 0 0 - -
- ®
L]
|You have 7 days left in your Advanced trial Buy Intercom € Continue setup
i New insights into team inbox performance have been added. View the previous version or explore what's changed. We appreciate your insights, so feel free to share your feedback!
Reports +
. J [l
@ 2 overview O Team inbox performance © & What'snew v
il Allreports 22
(] May 29, 2024 - Jun 4, 2024 &% Team is Any + Add filter
My reports 0
9
© Data export Charts are in: Los Angeles time (GMT-7).
¥ My favorites
MEPORT FOLDERS Median team assign... @ Median team assign... @ Median team assign... @
£ Human support v
Customer support overview 3 d = 6d
Calls
Conversations
Conversation tags Conversations assigned @ Conversations replied to @ Closed conversations @
Customer satisfaction
Effectiveness 3 a3 2 a? 2 a2
Responsiveness
4 Team inbox performance
“ Teammate performance Conversations assigned, replied to and closed by week
Tickets
ih 5
4 Automation >
& © Proactive support >
2
@ Cconversation topics >
(|
ae
on
1
|
L]
0


Pricing

pagePatterns:
Pricing Page
Pricing Section

screenElements:
Segmented Control
Badge

pagePatterns:
Pricing Page
FAQ Section

screenElements:
Table
Accordion
Tooltip
Segmented Control
Badge
Logo
Top Navigation Bar
Button
Illustration

pagePatterns:
Pricing Page
Pricing Section
Pricing Page
FAQ Section
Pricing Page
Pricing Section
Pricing Page
Landing Page
Hero Section

screenKeywords:
Com pare plans Essential - $39 per seat/mo Advanced - $99 per seat/mo Expert - $139 per seat/mo
(J Help Desk

Connect your inbox, tickets, and help center in one

central, Al-enhanced workspace.

Shared inbox (V] (V] (V]
Inbox views (V] (V] (V]
Basic chatbots and automations (V] (V] (V]
Fin Al Compose (V] (V] (V]
Ticketing system o (/] o
Public help center (V] (V] (V]
Unlimited articles & collections (V] (V] (V]
Help center customization (V] (V] (V]
Multiple team inboxes (V] (V]
Workflows for advanced automations (V] (V]
Fin Al Summarize (V] (V]
Fin Al Autofill (V] (V]
Multilingual help center (V] (V]
Workload management (V]
Fin Al Compose (my tone of voice) (V]
Multiple help centers (V]
|Frequently Asked Questions
How does Intercom pricing work? A
Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to
Intercom requires a seat for the help desk. Every plan includes access to Intercom’s Al Agent and channels, both of
which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips
and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may
apply, see below).
Learn more about Intercom pricing
Full Seats
Seats provide access to Intercom’s products and features within your chosen plan. Each teammate using Intercom must
have a designated seat assigned to them.
Learn more about seat pricing
Lite Seats
Lite seats provide limited access to Intercom to support cross-functional collaboration. A set number of Lite seats are
included without additional charge on the Advanced and Expert plans. Note that Lite seats are not included on the
Essential plan.
Learn more about Lite seats
What payment methods does Intercom accept? v
Can | pay in my local currency? v
|Com pare plans Essential - $39 per seat/mo Advanced - $99 per seat/mo Expert - $139 per seat/mo
(J Help Desk
Connect your inbox, tickets, and help center in one
central, Al-enhanced workspace.
Shared inbox ° ° °
single, collaborative inbox.
Inbox views (V] (V] (V]
Basic chatbots and automations (V] (V] (V]
Fin Al Compose (V] (V] (V]
Ticketing system o (] o
Public help center (V] (V] (V]
Unlimited articles & collections (V] (V] (V]
Help center customization (V] (V] (V]
Multiple team inboxes (V] (V]
Workflows for advanced automations (V] (V]
Fin Al Summarize (V] (V]
Fin Al Autofill (V] (V]
Multilingual help center (V] (V]
Workload management (V]
Fin Al Compose (my tone of voice) (V]
Multiple help centers (V]
|||“| Product ¥ Resources ¥  Pricing Contact Sales  Signin  View Demo Start free trial

Get ﬁ I po ered Essential Advanced Expert

Customer SerVice $39 per seat/mo $99 per seat/mo $139 per seat/mo

With eVery plan The customer support plan for Powerful automation tools and Al Collaboration, security and
individuals, startups, and small features for growing support reporting tools for large support
businesses. teams. teams.

Try free for 14 days. No credit card required.

Key features All features Start a free trial = Start a free trial = Getademo =
Getademo -

(J Help Desk

Connect your inbox, tickets, and help center in one

central, Al-enhanced workspace.

Shared inbox (V] (V] (V]

Inbox views (V] (V] (V]

Basic chatbots and automations (V] (V] (V]

Fin Al Compose (V] (V] (V]

Ticketing system (V] (V] (V]

Public help center (V] (V] (V]
|Grow your startup with Intercom’s Early Stage program
Eligible startups get 90% off 6 Advanced seats, Proactive Support Plus and 10 Fin Al resolutions/mo.
TRUSTED BY +25,000 BUSINESSES
n ‘etore® [ reneioce mm Microsoft Angi €5 SPENDESK ratemyagent OUTSCHCOL
Frequently Asked Questions
How does Intercom pricing work? A
Intercom offers three plans (Essential, Advanced, Expert), which all give you access to the Intercom platform. Access to
Intercom requires a seat for the help desk. Every plan includes access to Intercom’s Al Agent and channels, both of
which are subject to additional usage charges. Proactive support includes usage of banners, in-product chats, tooltips
and more. You can include the Proactive Support Plus add-on in any plan from $99/month (additional charges may
apply, see below).
I Aarm macmre abhiatid vt Aareamsarmea v v~ o~
|Pricing Features Resources Company
Business Messenger Blog About
Use Cases .
Customizable bots Watch a Demo Customers
S t
uppor Automated answers Glossary Intercom Community
Engage Product Tours Academy Careers
C t
onver Outbound Messaging Webinars Newsroom
Inbox Product Changes App Partner Program
Company Size
Help Center Articles App Store Service Partner Program
Mid-Market / Enterprise ]
Apps + Integrations Docs Contact Us
Small Business
Customer data Developers Terms
Early Stage . .
Live Chat Status Privacy
Mobile Apps Security
Industries
Mobile Carousels Books and Guides
Financial Services
Series Services
E-commerce
Tickets
Education
Transactional Messaging
Healthcare
Surveys
SMS
Terms Privacy Status Security Your Privacy Choices
|


Editing office hours

screenElements:
Combobox
Time Picker

screenKeywords:
You have 12 days left in your Advanced trial Buy Intercom Your office hours have been saved % € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q_ Search ® K o Office hours for JDM M About office hours
o GENERAL v

General settings Set up office hours for your workspace to manage customer expectations and internal workflows.
9

Teammates

Default office hours

Teams & roles

Teammate activity logs Conversations default to these hours unless you use workflows to direct them to a team with custom office hours.

Office hours

Every day 9am - 6pm
Blocked people
Los Angeles
Help Desk Al
JDM DATA >
Custom office hours © Get feature
HELP DESK >
Set custom office hours for teams with different operating hours — for example, teams in a different time zone
EMAIL >
+ Add custom hours
Phone m
witcl

4 Switch

INSTALLATION
[1]

SECURITY @ >
ih

APPS & INTEGRATIONS >
&
(|
ae
on
=

L]
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q_ Search ® K o Office hours for JDM M About office hours
o GENERAL v

General settings Set up office hours for your workspace to manage customer expectations and internal workflows.
9

Teammates

Default office hours

Teams & roles

Teammate activity logs Conversations default to these hours unless you use workflows to direct them to a team with custom office hours.

Office hours

Every day 9am - 5pm
Blocked people
Los Angeles
Help Desk Al
JDM DATA >
Custom office hours © Get feature
HELP DESK >
Set custom office hours for teams with different operating hours — for example, teams in a different time zone

EMAIL >

Phone m
4 Switch

INSTALLATION
[1]

SECURITY @ >
ih

APPS & INTEGRATIONS >
&
|
ae
on
=

[ ]
|Edit default office hours X
Hours are set in your workspace's timezone, Los Angeles. If you don't specify hours here,
we'll default to an always-on (24/7) schedule.
Everyday v 9:00am v to 5:00pm v
Cancel Save
|Edit default office hours X
Hours are set in your workspace's timezone, Los Angeles. If you don't specify hours here,
we'll default to an always-on (24/7) schedule.
Everyday ¥ 9:00am v to 5:00pm v
Q_ Choose end time...
1:00 pm
1:30 pm Cancel Save
2:00 pm
2:30 pm
3:00 pm
3:30 pm
4:00 pm
4:30 pm
5:30 pm
6:00 pm O
6:30 pm
|Edit default office hours X
Hours are set in your workspace's timezone, Los Angeles. If you don't specify hours here,
we'll default to an always-on (24/7) schedule.
Everyday ¥ 9:00am v to 6:00pm v 1§
Cancel


Landing page

pagePatterns:
Landing Page
Feature Section

pagePatterns:
Landing Page
Stats Section

pagePatterns:
Landing Page
Pricing Section

pagePatterns:
Landing Page
CTA Section

pagePatterns:
Landing Page
Footer Section

screenElements:
Tab
Illustration
Logo
Top Navigation Bar
Button
Illustration
Photo
Carousel

pagePatterns:
Landing Page
Pricing Section
Landing Page
CTA Section
Landing Page
Feature Section
Landing Page
Footer Section
Landing Page
Feature Section
Landing Page
Stats Section
Landing Page
Hero Section
Landing Page
Social Proof (Testimonial) Section
Social Proof (Logo Cloud) Section
Landing Page
Feature Section

pageType: Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Marketing Application Marketing Marketing Marketing

screenKeywords:
uw Product ¥ Resources ¥  Pricing Contactsales Signin  View demo
Simple, tr rent 5
i pe,f anspare ; :;
per month
The best of Al-first customer service.
Free for 14 days. No credit card required. :
R S 3 T . :
*} e L Y e - “ o 23
e = o  A—— 2 3 . e = ol S == S s 1
o . S = i : AT e R~ :
’ f “:“—« e : - %-" - — IR, o
: e f:" - S - » =5 . e _4 e - i A-f" x‘:}“i\;— v P =t : "
¥ : = il iy ' P e ' : - — - 35 &:‘\“&‘mhga
. oy ;3_:_:" s -?: '4-_ ::f* . \3 e 4.. S ST e - e g .7 e
= ‘., S N, T s s, T N e
k. L - NS TS ", . - ' : —
e - S e g T W’ ’ e T : -
v R By X - e e 2 e - L% ~ ? » SR ] g W
ot T " : ; & — ; e -
3 § - R S " 2 7 — 3 ) g TN, - =2 e 5
— 3 : = i b - " ¥ = - o i e
Aoty Y e 3 D s . T p - " - > - e ¥ - s =
£ -' i '@ N »L;A K' ‘,, g_ : _,‘f o -~ R e " /k “‘, ‘_ 5 O T ,_-_ : =l .“.";4{.7 e
i = i T AR TR S R, A - -
é 3 o o \\ & b R S e o SligE ;o BT PG ] m‘: el e N = =,
: o G S, # R o T e PR 3 el Y I ,“! N
S5 o W A R e T T Ty - Y ot
i ~ NG o R i L
¢ Wy ; : ke o ‘ﬁ'z;‘ R : o e e vy wt
|- = " f e St IR L e ~~N o - —— — -
e PR TRy e - = = _ = o - - =,
P Catienca T _— —— R e
o . — S : - . .
” ||||| Product ¥ Resources ¥  Pricing - T _— = e Contactsales  Signin  View demo Start free trial 3
b -~ .
- ] ) - . = Bty o % ; "\ :
-_._..‘:'gz:’___»- — J e e ey % - Sy S ~ TS
— e e AT e~ T, = e i ‘3.“._ T 5 TR
& _— - = . PR . — > 4 ~— e s -y . \’.%‘ AN
4 — o i e - e — - = - R T s
M oI, . o~ NSy e e e NS S
,‘ o ,,(:‘ ¢ A 3 :, T v- ~ e — C—— - ﬂ . —— v g 4 & = Pee = - — . : = g e i
5 b~ 2 5 @i e - B i - - . . N 3 - e (o8
B S i —— N . = el g © —~
=5 - R P e - = S . : o : ?
AR T— - § X -—-‘; % > 2 - N . -_u.;;;.;_4$ T — . * S o R s % iy g i
g g e g Mg b j—?ﬁ,:, e i L 18 . = i
;A - g, ~ i pees % s . - - L . . - T e N
g _-‘{'_. S L Sy ;k{_ /-—\“ T ,Q P R .
& R S R S e, O P
214 s “ g L3 - e N A F TR _al [ i . 3 _ =9 o Sha o ~ = e ’,“‘ P,
a1 ; e i Y S AN iR S A e B gl T 1 Pip v ~
¥ . 7, P ‘?-E;‘é: Bt s . M AR | ‘gﬁ r e 3 (S o d ey - g e W — R
4 5 S Bl 9 I wia o N 5 - g _. S 4 Bl =l B G e
o ) P~ %f'f T *' . ’ﬁ;:’”"’ “& - =, x g ) ol p e S8 = \..-"‘ v
<9 3 Wog' gho B T S R TS -2 pi R 7% i - d . e~
Lg N R 43R - e s -‘(7"‘ O - o i - 2 o F 2, y : > >
A R e R R e g "»*, 1 s - : i S
B i A s N G ) S 8 ¥ - e = ~ =
iy - - N R VTR o e s B - : : —
4 R s 2 3 FRaC F K W & o R4 'l & = + ” - e > - e .
Gita H o “»\_>‘ - . .'r b oo SR S T N » ;‘_‘V - —
3 1 e T R TR L, | =l v v i [ Y . F <. - —
%; > o . e 5 e - ) o - ';gi. q . ‘, N Va i \ e £ P “{1
3 e, - g e 12 - ; o 5 - w AT (L . L v <
= > e - = A [ | oy \ Y , WA 4 < - -
ey = £ 2 k b A -
IR e e N s S ' : o : 5 \
: s , :’, el b S AN S N _f?‘ ' ™ ] “\ wr—:‘— - — - ' o,
R4 mer service starts here e '
LY . i s B S 4 St
& .\?\z : N e St e g i = » =
Y5 O . N > i T i . e B i
i ﬁ‘ - __‘ ~3 - {4 3 3 . . . - |
e T o \‘,‘\\- = e ; Start free trial B
A l»\ .- . - _ 3 — ==
‘ o { " T “»- .
~ . x > » e — -
- » . 2 == B Al et " O
D * 15 . ~ 2 . e 5 Y
. » . ‘ o RSEENT # L Ml A
A S o, . s ; ' e
= . . R S ey \ <
= - . ) . & o I B
> - T, = i p D s /l__),
X = - % & 4
. SN \M‘ .. . .
- el - — o W:L,A = 4 - = <.  —— - - ~ l‘\l‘ s
|||||| Product ¥ Resources ¥  Pricing Contactsales Signin  View demo Start free trial
@ For support agents
L]
Al-first tools for more efficient agents
o T - ” . : e o : -
g e ; o ; ¢
? ¥ / . 3 %
. Inbox v @ < VIP Inbox Hailey Garza =+ @ Snooze Details x g 4 ‘
¥ Q Search 80pen v Priority first v i o
{ o o o Ll Hi, my credit card isn’t working. @ lune Jensen . g
2 @ Ment A VIP Inbox
L o ' lgetanerror when I try to add it 4 Not prirtty
PO CONVERSATION DETAILS .
8
Teams USER DATA R
: A VIPInbox 8 : siley Garza : !
» (8 Robin Benson - b s
&8 EMEA Waiting Could you point m. B Acme Inc
B8 UK Waiting Q San Jose, CA
@ Bella Ada See all
@ Chiis Richard (] g :
3 RECENT CONVERSATIONS ~
% B David Lee
Sl |
- views . 0 & s
,:,_;;4;..;:@ S o fopeinteante B : AN “3
S TR o 5o que & o e
e i Cen e
=" o Seeall Tl -
T e
T ] s G S I
Inbox Fin Al Copilot Tickets
Maximize productivity with an Al-enhanced A personal Al assistant for every support agent. Resolve complex issues quickly with tickets
inbox. optimized for collaboration.
|TR . geeae A
b e ——
uw Product ¥ Resources ¥  Pricing Contactsales Signin  View demo
S
- i S T » m ’/ 2 -
= =y 3
~ « P~ e
—— ol = -
S\ = »‘_!. ;—q - ﬁ =
- i 5 N A 2 S
. Kl L‘( ,
< »\1 - h =
Intercom is the only complete Al-first
tomer service platform
Fin Al Copilot
Your inbox Luis Easton Y - & ScCal € Snooze Details [in]
o 4 Open v Newest v o =
ou
(] Luis Easton What exceptions can | make to our 30 day refund policy?
lboughtithis product o | bought this product from your store, but | just missed the return
date by a day. Can you please make an exception? B Fin
< o Ivan @ 3min L) Gl _ A
|U!u Product ¥ Resources ¥  Pricing o S - e T —— Contactsales  Signin  View demo
5 e = . =
— e R T T . e - i == : L -
g N | e & T
’ e e e =P — ~ p
g e— - B = SR s ﬁ* RS S
- ’\ R ~ - - SRS P >
~ ¥ N - W et ==/
. % & v S - e —
.“m-‘ - \&@ e - =
e - < - 4 . - R
- P A o S A s - B
\‘,‘ —— ot = : - - W ’
Use cases Features Customers Company Resources
For customers Business messenger Coda About Blog
For support agents Customizable bots Atlassian Customers Watch a demo
For support leaders Automated answers Frame.io Community forum Academy
Product tours Spendesk Careers Webinars
Company size Outbound messaging Synthesia Newsroom Product changes
Mid-market / enterprise Inbox Bailey Nelson App partner program App store
Sl busiicss Help center articles Fresh Technology Service partner program Docs
Early stage Apps and integrations Hospitable Contact us Developers
Customer data Wolt SIEWS Books and guides
Industries Live chat Fathom Services
Mobile apps
Financial services Mobile carousels
E-commerce .
Series
Software and technology Tickets
Healthcare . .
Transactional messaging
Surveys
Phone
SMS
Terms Privacy Security @® Your Privacy Choices
|Product ¥ Resources ¥  Pricing Contactsales  Signin  View demo
The complete customer service platform
Messenger Shaie e .\ s {f b 4‘51“
Inbox views ' B o
L] ‘Use macro
Help Center customization reauently veed suggested reply
Multiple Help Centers Sugsestedreny v D
Escalate to engineering We're lcurrently investigating an
Workload management " Faers, el o you know 2 800
er has been resolved!
Multiple team Inboxes Escalate to sales lThhi:ris for your patience as we
Add to beta
° Macros
Mark as spam
Inbound and outbound phone ca"s T U tonavigate ¢ toselect FEsc toclose € move to parent
Messenger calls
Messenger screensharing
Interactive voice response
Fin Custom Answers
Workflows for Fin
|Product ¥ Resources ¥  Pricing Contactsales Signin  View demo
o » *
An open letter from our CEO: " Q@,
welcome to the age of Al-first
4 *

In customer service, we all share the same goal: j 3
to provide best-in-class customer experiences. ,/ 4
Al represents an unprecedented new way—not just to s f. , .}g
achieve that goal—but to redefine it. Our Al-first %(', 4;7 b
platform is built on a single Al system with three major \
components designed to transform customer service @ i C('

:,’ 4 - —°
for everyone. - A %
Al Agent provides instant, accurate answers for s i ‘ .
customers 24/7. Al Copilot provides instant, always-on < 'IE-%
assistance for support agents. Al Analyst (coming in G (& F&‘ﬁig ,
2024) provides holistic Al insights and A\ / ‘
recommendations for support leaders. /4
% \
All three learn from every customer conversation to o
improve the system. That’s what makes Intercom the /
only complete Al-first customer service platform. And
we are determined to make Intercom the best, and the = wN~ —
only customer service platform you will ever need. ad \
~ D)
|-
- |
Il | JI Product + Resources ~ Pricing | Contactsales Signin  View demo Start free trial i
Int IS th 1 lete Al-first
; t . p tf
- ; 4 /
P 4 £ p "Wé / vy =4 ot/
57 4
'V /. ® 1 p. . f A y 4 7Y / / ,
4 Y4 A B . Integrati ge Fin Al Copilot Tickets™ Inbox W72/ / (775
p ¢ (. 4 »2. » 77 7 ¥/ /. 4 »
/4 o » 9, 1 e ' '
. } P v 4 d 5 7/ £ } o 1 / ¢
f : P # 7 &
7 . / )
(P V /f
- 4 »; ) Your inbox Luis Easton Y - 8 ScCal  €Snooze @ Al Copilot  Details [in] Py v
./ f 4
7 e G 79
4 (% 4 0pen v Newest v 4
,2 | e You
(] o Luis Easton i . i What exceptions can | make to our 30 day refund policy?
| bought this product from your store, but | just missed the return ¥/
1 bought this product.. 3m .
date by a day. Can you please make an exception? m Fin |/ 4 o
1 | o ® 8min / K
Ivan @ 3min i ’
Hithere, I have a qu... sm Here are the exceptions to our 30 day refund policy: i b ' ‘ z oy
N . 7 "1 oY s #
o Francesca [+ = 1. Product has defects or is damaged upon arrival. e e
Good morning, let me... om /72 2. Customer is dissatisfied with our service.
H 3. The order was a mistake or made accidentally.
d i
e Nadia i J . . i
& S Please note that all exceptions are subject to 5 2
Bug report Yoo It
- =% approval from a team leader. 1
That will be processed...  13m / 4
‘Baies Scented Candle’ g / 4 e
o ® 8min [4 Add to composer v i B »
> SR o
— s A .
" Hi Luis! Let me look into this for you. 3 relevant sources found 4
Seen - 5min e @ Refund policy | S i
" B Refund for an order placed by mistake § 9 e, 3 i
Could you please clarify the reason for wanting to return the item? w Our 30 day refund policy 4
Seen - 4min
F Ly + © o~ ’ |
How do | process an exchange? 4 . a . A
“ & % (1] | accidentally bought the wrong item @ q ‘
O =:n @ rin s ! -
- u ‘ ’ y
-« / i Would you prefer exchanging this item for the correct one instead? i ’
Seen - 3min e B
a3 .
, 2 relevant sources found p "
’ ® Exchanging an order v " -
> B Chat v @& Dealing with refund disputes E /
e
- Use #K for shortcuts
<
|’ L] o . o
We're leading the competition in
every single category
In G2's most recent User Satisfaction Ratings for Customer
Service, Intercom rates highest across the board. Based on over
19,000 reviews from real customers.

Number of categories won

Freshdesk ’ 6
ZohoDesk ' 4
Hubspot ' 1
Zendesk 0
||Product ¥ Resources ¥  Pricing Contactsales Signin  View demo
The results speak for themselves,
so do our customers
‘ The results we have seen with Fin are
A Ny groundbreaking, double-digit gains in
’ ﬁ ’ engagement and resolution rates.
; Sam Forde
Lightspeed , o Merchant Support Manager, Zapiet (+]
- )
3 W)
|
Stuart . %' - Monday.com
|U!u Product ¥ Resources ¥  Pricing Contactsales Signin  View demo
Al-first customer service for
customers, agents, and leaders

@ For customers | grgn 05
Instant service,
] Fin
exceptional anr.. 0
eXpePienCeS arnswelr 11uUSL Ul yuul yuesuuvis.
Is the item you'd like to exchange the
“Ader Cap” you ordered last week?
ot RS
PO A TR
Fin Al Agent b o
Provide 24/7 support and resolve 50% of support e A
volume, instantly. It's so much more than an Al chatbot. 3 S RS
L ' A ¢ E¥ 33
Omnichannel - | You can exchange any item for free within \{ ‘4 1
. . . s 30 days. a7} ’
Deliver exceptional experiences wherever your customers e P Y
3 W
are. . Source :
|||“| Product ¥ Resources ¥  Pricing Contactsales Signin  View demo Start free trial
Intercom 1s the onl \ oomplete Al-first
customer service platfor'm
Fin Al Agent
) &
Fin @ 4
: . 2
Al Agent g Fin
Al Agent

You order (273193712) has been shipped!

The estimated arrival time is around P o

11AM March 12. a

How can | help? -
Delvered £
v 4o p
How many API calls can | make each month? o P /
- ')'
Hi! As a you're on our Premium Plan, you'll v, N -
enjoy 15k API requests included every - ¢
month. If you ever need more, you can
easily boost your limit with our Enterprise
APl add-on. -
Source . -
What's included in your plan? > SR ey el cmiRp it
FAQ: Using APIs > o |
i : * i Rate your conversation
o

Reply &) (;7 % d

Type your question ° .
—


Archiving a tag

screenKeywords:
You have 11 days left in your Advanced trial Buy Intercom ‘€ Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q Search ® K o Tags for JDM M Learn more about tagging + New tag
(] GENERAL >
JDM DATA v . . L. X
1 Organlse your conversations to get faster |nS|ghts
Audiences
Organizing your conversations is as easy as 1-2-3! 1) Use conversation data attributes to categorize conversations by type, urgency, product
Tags area, and more. 2) Use conversation topics to understand and automatically track what your customers talk about. 3) Use tags on individual
People segments replies in conversations so you can find them again later.
Company segments M How to organise conversations ‘€ Watch the Academy lesson
People data
Companviceid Search tags...
Conversation data
Custom object data Tag name ¢ Created Created by People Companies Conversations @ Messages Articles
Ticket types
. . ¥ Newsletter Just now Jane Smith 0 0 0 0 0
Qualification settings
Macros (Saved replies)
@ Feature Request 3d ago - 0 0 0 0 0
4 Events
Import history
[1]
Deleting people data
ih Data export
[18
© HELP DESK >
| EMAIL >
5 Phone m
Switch
=
INSTALLATION
. SECURITY @ >
|Archive “Newsletter” X
Are you sure you want to archive this tag?
Cancel
|You have 11 days left in your Advanced trial Buy Intercom ‘€ Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q Search ® K o Tags for JDM M Learn more about tagging + New tag
(] GENERAL >

JDM DATA v . . L. X
1 Organlse your conversations to get faster |nS|ghts

Audiences

Organizing your conversations is as easy as 1-2-3! 1) Use conversation data attributes to categorize conversations by type, urgency, product

Tags area, and more. 2) Use conversation topics to understand and automatically track what your customers talk about. 3) Use tags on individual

People segments replies in conversations so you can find them again later.

Company segments M How to organise conversations ‘€ Watch the Academy lesson

People data

Copapvicats Live (1) Archived (1)

Conversation data

Custom object data Search tags...

Ticket types

Tag name Created ¢ Created by People Companies Conversations @ Messages Articles
Qualification settings
Macros (Saved replies)
@ Feature Request 3d ago - 0 0 0 0 0

4 Events

Import history
[1]

Deleting people data
ih Data export
[18
© HELP DESK >
| EMAIL >
5 Phone m

Switch
=

INSTALLATION

. SECURITY @ >
|You have 11 days left in your Advanced trial Buy Intercom ‘€ Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
D@ Q Search ® K o Tags for JDM M Learn more about tagging + New tag
(] GENERAL >
JDM DATA v . . L. X
1 Organlse your conversations to get faster |nS|ghts
Audiences
Organizing your conversations is as easy as 1-2-3! 1) Use conversation data attributes to categorize conversations by type, urgency, product
Tags area, and more. 2) Use conversation topics to understand and automatically track what your customers talk about. 3) Use tags on individual
People segments replies in conversations so you can find them again later.
Company segments M How to organise conversations ‘€ Watch the Academy lesson
People data
Companviceid Search tags...
Conversation data
Custom object data Tag name Created ¢ Created by People Companies Conversations @ Messages Articles
Ticket types
. . ¥ Newsletter /7 Archive Just now Jane Smith 0 0 0 0 0
Qualification settings
Macros (Saved replies)
@ Feature Request 3d ago - 0 0 0 0 0
4 Events
Import history
[1]
Deleting people data
ih Data export
[18
© HELP DESK >
| EMAIL >
5 Phone m
Switch
]
INSTALLATION
. SECURITY @ >


Changing language

screenElements: Select Tree

screenKeywords:
Sie kdnnen Ihre Advanced-Testversion noch 12 Tage nutzen. Intercom kaufen '® Einrichtung fortsetzen
> B . N . A A
Helpdesk O Q O Jane Smith Example: PDF export brok... ¥ e+ @ Erneut erinnern Eingereicht @ AlCopilot Beta  Details [2 (D
o Dein Posteingan 3 Zugewiesene
| o 9ang 3 Offen v Am neues... v off #3 &% 1Kundenbericht ¢ Nicht mit dem Kunden geteilt % Person Jane Smith
@ Erwihnungen 0 )
(2] @ Example: PDF export broken (@ This is an example of a Tracker ticket. Team # Technical
7/’ Erstellt von Ihnen 3
#3 - Bug report
1 2 Alle 9 Looks like we have a bug wit... 2d Tracker tickets let you manage all conversations related to a widespread issue with a single LINKS 1 v
ticket. Use them to get all teams working from the same ticket and share updates to all . .
& Unzugewiesen 3 @ Example User impacted customers at the same time. &* 1Kundenberichte
#2 - Example: Unauthorized ... Q Example User - ProjectMap ~ Open
th Dashboard P & You can see customer conversations that are linked to this ticket in the right-hand
Could you please take a look ... 2d .
sidebar. Alle anzeigen  Allen antworten
TEAMS v
e Example - ProjectMap A Neb ach +
- ebengesprache
n Suppart 2 Yes, | see it now. I've added ... 2d
4£ Technical 1 Chart export feature malfunctioning - exported PDFs are omitting key project milestones
and misrepresenting some tasks.
TEAMKOLLEGEN v
Ticket-Typ A Bug report
Keine Kollegen
Datum der Einreichung 29. Mai 2024
ANSICHTEN v
Order number + Hinzufligen
' Support Request 2
Amount + Hinzufligen
4 1 Bug report 1
Reason + Hinzufligen
" Feature request 0
L1 Supporting evidence + Hinzufiigen
Internal task 1
ih
FIN-KI-AGENT v
° .
a* @ Alle Gespriche e Jane Smith - 2 d
. Looks like we have a bug with the PDF export feature. Please take a look and get back
[ ] & Gelost to me.
. 5% Weitergeleitet
on
@ Abgebrochen
= 3K fur Tastaturkirzel verwenden
3 ©® Spam 0 L = 32 Apps bearbeiten
4 Notiz cross-posten Notiz hinzufligen
|You have 12 days left in your Advanced trial Buy Intercom ‘€ Continue setup
J - . o
Help Desk oz Q @ Jane Smith Example: PDF export broken ¥ .- @ Snooze  Submitted @ Al Copilot Beta  Details [2 (D
E? Your inbox 3 . ) . .
3 Open v Newest v off #3 &% 1customerreport $ Not shared with customer A€ Assignee Jane Smith
@ Mentions 0 )
(2] @ Example: PDF export broken (@ This is an example of a Tracker ticket. Team # Technical
#" Created by you 3 #3 - Bug report
1 Al 9 Looks like we have a bug with... 2d Tracker tickets let you manage all conversations related to a widespread issue with a single LINKS 1 v
ticket. Use them to get all teams working from the same ticket and share updates to all .
‘& Unassigned 3 @ Example User impacted customers at the same time. &® 1 Customer reports
#2 - Example: Unauthorized u... Q Example User - ProjectMap ~ Open
th Dashboard Could youilease take a look 2d & You can see customer conversations that are linked to this ticket in the right-hand
sidebar. Seeall Replyall
TEAMS v
e Example - ProjectMap 2 sid " +
- ide conversations
n SupporE Z Yes, | see it now. I've added m... 2d
i Chart export feature malfunctioning - exported PDFs are omitting key project milestones
Jane Smith . .
° and misrepresenting some tasks.
Away mode a» Ticket type A Bug report
Theme: Light > Submission date May 29, 2024
. Order number + Add
Language: English (US) >
Amount + Add
4 Workspace: JDM >
Reason + Add
u ¥+ Settings Supporting evidence + Add
& Your account
ih
& Billing
& . Jane Smith - 2d
Intercom Help Center Looks like we have a bug with the PDF export feature. Please take a look and get back
| to me.
Intercom Community Forum
]
Status page
= Terms & policies Use ¥#K for shortcuts
L t ] ] H bo A
) og ou *s Edit apps
4 Cross-post note  Add note
|You have 12 days left in your Advanced trial Buy Intercom € Continue setup
J " . N
Help Desk U Q O Jane Smith Example: PDF export broken ¥ = Snooze  Submitted @ AlCopilot Beta  Details [2 D
E? Your inbox 3 . . .
3 Open v Newest v off #3 &% 1customerreport 2 Not shared with customer A€ Assignee Jane Smith
@ Mentions 0 .
'] @ Example: PDF export broken This is an example of a Tracker ticket. Team # Technical
/" Created by you & #3 - Bug report
1 Al 9 Looks like we have a bug with... 2d Tracker tickets let you manage all conversations related to a widespread issue with a single LINKS 1 v
ticket. Use them to get all teams working from the same ticket and share updates to all .
‘& Unassigned 3 @ Example User impacted customers at the same time. &® 1 Customer reports
#2 - Example: Unauthorized u... Q Example User - ProjectMap ~ Open
th Dashboard P # You can see customer conversations that are linked to this ticket in the right-hand
Could you please take a look ... 2d .
sidebar. Seeall Replyall
TEAMS v
o Example - ProjectMap
-- A Side conversations ar
n Support 2 Yes, | see it now. I've added m... 2d
. Chart export feature malfunctioning - exported PDFs are omitting key project milestones
Jane Smith . }
. and misrepresenting some tasks.
Away mode a» Ticket type A Bug report
Theme: Light > Submission date May 29, 2024
i Order number + Add
Language: English (US) > English (US) v
Deutsch (DE Amount + Add
eutsc|
4 Workspace: JDM > (DE)
Espafiol (MX) Reason + Add
1] €+ Settings Frangais (FR) Supporting evidence + Add
| & Your account Portugués (BR)
[11]
® Billing
O . Jane Smith - 2d
Intercom Help Center Looks like we have a bug with the PDF export feature. Please take a look and get back
| to me.
Intercom Community Forum
o
Status page
= Terms & policies Use #K for shortcuts
] ] = . .
A Log out %3¢ Edits bearbeiten
4 Cross-post note  Add note


Generating an email auto reply

screenKeywords:
You have 11 days left in your Advanced trial Buy Intercom Your changes were saved successfully X ‘€ Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q Search ® K @ Email auto reply for JDM
o GENERAL >

DM DATA 5 You can set up an email auto reply to automatically notify people that you won't be able to get back to them right away. When people send you an email message, they'll receive a
1 response containing what you've written in your email auto reply.

HELP DESK >

EMAIL . Set your email auto reply

Domains m When turned on, it sends an automated reply to incoming emails.

Sender email addresses . i . .

@ If you have any Workflows which use email as a channel, email reply will be

Email forwarding automatically overridden.

Email notifications

Auto reply Email body

Link branding m

. German (De) Default English (En) 4%

Signature

Other settings
4 Phone m

Switch
[1]

INSTALLATION
ih

SECURITY @ >
&

APPS & INTEGRATIONS > Y
| )

Save German version Cancel
ae
on
=
L]
|You have 11 days left in your Advanced trial ko Email auto reply for German updated successfully X ® Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q Search ® K @ Email auto reply for JDM
o GENERAL >

DM DATA 5 You can set up an email auto reply to automatically notify people that you won't be able to get back to them right away. When people send you an email message, they'll receive a
1 response containing what you've written in your email auto reply.

HELP DESK >

EMAIL . Set your email auto reply

Domains m When turned on, it sends an automated reply to incoming emails.

Sender email addresses . i . .

@ If you have any Workflows which use email as a channel, email reply will be

Email forwarding automatically overridden.

Email notifications

Auto reply Email body

Link branding m

) German (De) Default ~ English (En) 4%

Signature

Other settings Guten Morgen!
4 Phone m

Switch
[1]

INSTALLATION
ih

SECURITY @ >
&

APPS & INTEGRATIONS > Y
| )

Save German version Cancel
ae
on
=
L]
|You have 11 days left in your Advanced trial Buy Intercom € Continue setup
Settin gs Set up identity verification on all platforms to prevent third parties from impersonating logged-in users. Set up identity verification.
I:? Q Search ® K @ Email auto reply for JDM
o GENERAL >

DM DATA 5 You can set up an email auto reply to automatically notify people that you won't be able to get back to them right away. When people send you an email message, they'll receive a
1 response containing what you've written in your email auto reply.

HELP DESK >

EMAIL . Set your email auto reply

Domains m When turned on, it sends an automated reply to incoming emails.

Sender email addresses . . . i

@ If you have any Workflows which use email as a channel, email reply will be

Email forwarding automatically overridden.

Email notifications

Auto reply Email body

Link branding m

) German (De) Default ~ English (En) 4%

Signature

Other settings Guten Morgen!
4 Phone m

Switch
[1]

INSTALLATION
ih

SECURITY @ >
&

APPS & INTEGRATIONS > Y
| ;

Save German version Cancel
ae
on
=
L]