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|. ° OpenTable* Solutions ~ Who we serve ~ View plans and pricing Industry insights ~ Sign in GET STARTED

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CONTACT US
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Terms of use

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OpenTable Terms of Use
These OpenTable Terms of Use (this “Agreement”) apply to your access or use of the OpenTable websites, mobile sites, and applications (collectively, the “OpenTable
Sites”) and the content, features, and services (the “Services”) made available by OpenTable.
In this Agreement, “OpenTable” and “we” mean the OpenTable company that is providing the Services to you, and with whom you are entering into this Agreement,
which depends on the country in which you reside. To see which OpenTable entity is providing you Services, please click here. The terms “User” and “you” mean any
user of the Services. This Agreement incorporates OpenTable’s standard policies, procedures, and terms and conditions for use of the Services that are referenced by
name or by links in this Agreement (collectively, the “OpenTable Policies”).
By accessing or using the Services or by clicking “accept” or “agree” to this Agreement, (1) you acknowledge that you have read, understand, and agree to be bound
by this Agreement, and (2) you represent and warrant that you are of legal age and not prohibited by law from accessing or using the Services (including, if applicable,
purchasing, giving, using, or redeeming any OpenTable Gift Card or Merchant Gift Card (as such terms are defined herein)). THIS AGREEMENT CONTAINS, AMONG
OTHER THINGS, AN ARBITRATION PROVISION CONTAINING A CLASS ACTION WAIVER APPLICABLE TO USERS WHO ARE RESIDENTS OF THE UNITED STATES
(INCLUDING ITS POSSESSIONS AND TERRITORIES), CANADA AND MEXICO.
OpenTable may update or revise this Agreement (including any OpenTable Policies) from time to time. You agree that you will review this Agreement periodically. You
are free to decide whether or not to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using the
Services. You may have to click “accept” or “agree” to show your acceptance of any modified version of this Agreement. If you do not agree to the terms of this
Agreement or any modified version of this Agreement, you must terminate your use of the Services, in which case you will no longer have access to your Account (as
defined below). Except as otherwise expressly stated by OpenTable, any use of the Services (e.g., the use of the Reservation Services (as defined herein), Waitlist
Services (as defined herein), Payment Services (as defined herein), or the purchase of OpenTable Gift Card or Merchant Gift Card (each, as defined herein)) is subject
to the version of this Agreement in effect at the time of use.
Part | - Reservation Services
1. Restaurant Reservations. OpenTable makes available restaurant reservation services (the “Reservation Services”) and waitlist services (the “Waitlist Services”)
through the OpenTable Sites to User for the purpose of assisting User in securing dining reservations or joining a waitlist at participating third-party restaurants (each,
a “Restaurant”). In response to a User’s online request for a Restaurant reservation or to join a waitlist through the OpenTable Sites, OpenTable contacts the
Restaurant’s computerized database of reservations and waitlists, as applicable. The availability of reservations, estimated wait time or place in line on a waitlist is
determined at the time of User’s query and based on information provided to OpenTable by the Restaurant. Once a reservation or waitlist request is made by User
through the OpenTable Sites, OpenTable will provide confirmation of the reservation or waitlist status to User by email or other electronic messages as has been
agreed to by User. By using the Reservation Services or Waitlist Services, User agrees to receive reservation and waitlist confirmations, updates, modifications and/or
|MUST BE BROUGHT IN THE PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A
REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF; (3) in the event that you are able to demonstrate that the costs of
arbitration will be prohibitive as compared to costs of litigation, OpenTable will pay as much of your filing and hearing fees in connection with the arbitration as the
arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (4) OpenTable also reserves the right in its sole
and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6)
the arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for
purposes of enforcement of the arbitration award; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8)
each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses,
and, in such instance, the fees and costs awarded shall be determined by the applicable law.
Notwithstanding the foregoing, either you or OpenTable may bring an individual action in small claims court. Further, claims of defamation, violation of the Computer
Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret shall not be subject to this arbitration
agreement. Such claims shall be exclusively brought in the state or federal courts located in San Francisco County, California. Additionally, notwithstanding this
agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in San Francisco County, California in order to
maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within San Francisco County,
California for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate.
With the exception of OpenTable Parties (1) and (2) in this Section (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is
deemed to be invalid, unenforceable, or illegal, or otherwise conflicts with the Rules and Procedures, then the balance of this arbitration provision shall remain in effect
and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting part was not contained herein. If, however, either subpart (1) or
(2) is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor OpenTable shall be entitled to
arbitration. If for any reason a claim proceeds in court rather than in arbitration (including any claims brought by parties outside the United States or Canada), the
dispute shall be exclusively brought in state or federal court located in San Francisco County, California.
For more information on AAA, the Rules and Procedures, or the process for filing an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website
at http://www.adr.org.
28. Choice of Law. This Agreement is made under and shall be governed by and construed in accordance with the laws of the State of California, U.S.A, consistent
with the Federal Arbitration Act (to the extent permitted by applicable law), without giving effect to any principles that provide for the application of the law of another
jurisdiction. You may also be entitled to certain consumer protection rights under the laws of your local jurisdiction and/or country of residency. If you are a resident of
a European Union member country, parties may be able to resolve consumer disputes in the way of alternative dispute resolution on the ODR platform of the European
Commission. The platform is available at http://ec.europa.eu/consumers/odr.
REVISION DATE: June 2, 2022
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|2. No-Show Policy. OpenTable is committed to providing superior quality services to Users and Restaurants. To assist us in maintaining a consistently high level of
service for the Restaurants and their patrons, Users must cancel any reservations that they will be unable to honor at least 30 minutes in advance of the reservation.
You may cancel your reservation via the OpenTable Sites or by calling the Restaurant directly. Some Restaurants may require a debit or credit card number to finalize
your reservation. In order to use the Reservation Services for these Restaurants, you must provide valid debit or credit card information. To confirm that the debit or
credit card information you have provided is accurate, we may place a temporary authorization on your debit or credit card at the time you provide your debit or credit
card information. After we verify that your debit or credit card information is accurate, usually within a few days, the authorization will be removed. You may be required
to cancel your reservation in accordance with the Restaurant’s cancellation policy, which is disclosed at the time the reservation is made. OpenTable uses this debit or
credit card information as described in our privacy policy and shall have no liability for any charges made to the debit or credit card account for any failure to cancel
your reservation in accordance with a Restaurant’s cancellation policy.

If you are unable to keep your reservation and you fail to cancel at least 30 minutes in advance of the reservation, OpenTable will send you an email letting you know
that our records indicate that you were a no-show. Upon arriving at the Restaurant, it is the User’s responsibility to notify the host that the User has a reservation. By
using the Reservation Services, User agrees to receive no-show notifications by email after a report that your reservation was not honored, whether or not that was in
fact the case. Your Account will be suspended if you are a no-show for four reservations within a 12-month period. If you receive a no-show notification email in error,
please click here for information on how to dispute it. User agrees that all final no-show determinations will be made by OpenTable in its sole discretion.

If you wish to remove yourself from a waitlist you have joined through the Waitlist Services, you can do so by managing your place in line through the OpenTable Sites
or by calling the Restaurant. Failure to appear at the Restaurant in a timely manner may result in the Restaurant bypassing your place on the waitlist for other guests or
removing you from the waitlist entirely.

3. OpenTable Dining Rewards. Depending on your country of residency, you may be able to participate in OpenTable’s rewards program (“OpenTable Dining
Rewards”). Where applicable, participation is subject to the OpenTable Dining Rewards Terms and Conditions.

4. Usage Guidelines. User agrees to use the Reservation Services or Waitlist Services only to book reservations or join waitlists at Restaurants and then honor those
reservations or waitlist requests by arriving at the Restaurants on time and ordering and paying for meals. User further agrees not to book more than one reservation or
join more than one waitlist for User’s personal use during any one meal time (e.g., lunch, dinner, etc.). Administrative assistant and/or concierges may be able to book
multiple reservations through OpenTable’s Administrative Assistant and/or Concierge programs, subject to any applicable program terms. Resale or attempted resale
of reservations or waitlist spots is prohibited and is grounds for, among other things, cancellation of your reservations, removal from the waitlist or termination of your
access to the Services.

Part Il - Payment, Gift Card and Other Services

5. Payment, Gift Card and Other Services. Depending on your country of residency, OpenTable may offer additional Services such as payment services made
available by OpenTable through the OpenTable Sites (the “Payment Services”), electronic and physical gift cards and gift certificates issued by OpenTable (each, an
“OpenTable Gift Card”), electronic gift cards and gift certificates issued by participating third-party restaurants (each, a “Merchant Gift Card”) and other services.
The additional terms applicable to such Services are available here, and form a part of this Agreement: click here.

Part Ill - Terms for All Services

6. Privacy Policy. OpenTable is committed to helping you safeguard your privacy online. Please review our privacy policy for details about how we collect, use, and
disclose information in connection with the Services.

7. Your Account. You may (but are not required to) create an account with OpenTable through the OpenTable Sites (“Account”) in order to use the Reservation
|Join the more than 50,000 restaurants which fill seats and manage
reservations with OpenTable.
Favorite restaurant not yet on OpenTable?
DISCOVER OPENTABLE MORE OUR SITES BUSINESSES
Dining Rewards About Us OpenTable for iOS OpenTable.jp Bl e e >
Private Dining Blog OpenTable for Android OpenTable.de
Reserve for Others Careers Affiliate Program OpenTable.es
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Privacy Policy Terms of Use Cookies and Interest-Based Ads Do Not Sell Cookies Settings
Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Bookingcom  priceline.~ [MEMEE oe000 Rentalcars + () OpenTable:


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Searching Diner Help

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(including cancellations and no-shows) completed by you or the restaurant. Click here to see where to
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| got a 1000 point confirmation email, but only received 100 points | booked a 1000 point
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Dining Rewards & Points My Account & Reservations Trending Topics
Using your Dining Reward Cancellation/No-Show Disputes The Benefits of Booking with OpenTable
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How do | Make Reservations for Others with an How do | log.into my OpenTable account?

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|How do| Invite a Guest?

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OpenTable: © ~ 2 B85 A Q
Find your table for any occasion
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It looks like you're in Manhattan. Not correct?
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Tapas / Small Plates « $$%° « NoM... Italian « $$$° « Greenwich Village Mexican » $$°° « Midtown East Seafood « $$$° « Midtown East French « $$$° - Upper East Side
& & & & &
Get it delivered
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What are you looking for? Q
GIFT CARDS Trending Articles
How to Purchase A Restaurant s St o Bosking it st
Gift Card th h OpenTable’
I a r ro u g pe n a e S Cancellation/No-Show Disputes
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© May 25,2021 . Knowledge
How do | log.into my OpenTable account?
You now can buy a gift card directly to your favorite OpenTable restaurant! Visit the OpenTable Gifts site
here to buy a gift card for yourself or someone else! How do | modify a reservation?
Note: General OpenTable Gift cards can no longer be purchased and then applied to a restaurant at a
later time as of October 2018. If you still have a gift card that needs to be activated please see the
article How to Redeem a Gift Card Purchased Before Oct 8th, 2018
To Buy a Gift Card
1. Visit the OpenTable Gifts site, and choose Buy a gift card
2. Find the restaurant that you'd like to gift. You can narrow your search by location, price, cuisine, and
restaurant name. Explore Restaurants by (city) will provide the best location search results
3. If there's a specific restaurant that you've booked on OpenTable, but can't find it on the OpenTable
Gifts search, it's likely that they do not participate in the gift card program. (OpenTable Gifts are only
available in select cities, and not every restaurant on the network participates in the OpenTable Gifts
program.)
4. Click the red choose button next to the name of the restaurant you would like to Gift. You will be
taken to the restaurant’s gift card page, where you will be able to purchase the gift card
|e e
Gifts search, it's likely that they do not participate in the gift card program. (OpenTable Gifts are only
available in select cities, and not every restaurant on the network participates in the OpenTable Gifts
program.)
4. Click the red choose button next to the name of the restaurant you would like to Gift. You will be
taken to the restaurant’s gift card page, where you will be able to purchase the gift card
*** Please note that any questions or requests regarding the gift card purchases made on the restaurant's
website must be directed to the restaurant. The restaurant is responsible for maintaining its website and
can assist with all transactions made from it.
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Notifications

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For Businesses  Mobile Help EN
OpenTable- & B8 & Q
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@ Don't forget to invite your guests to your upcoming reservation at STK - NYC - Midtown.
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Joining a voice channel

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Receiving a call

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2 August 2022
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3 August 2022
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Starting an event

screenElements: Dialog Button

screenPatterns:
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screenElements:
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screenPatterns:
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Changing username

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Giving back

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pagePatterns:
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pageType: Marketing Marketing

screenKeywords:
experience. From helping restaurants of all sizes thrive, to enabling diners to find and book the perfect table for every
occasion, our story is one of human connection—among diners and restaurants, and between restaurants and their
communities.
Now, we're growing globally like never before, and continuing to lead the conversation in the tech and restaurant spaces
with products that anticipate the ever-evolving needs of both restaurants and diners.
With our passion for hospitality, we take pride in bringing together people and the restaurants they love in the moments that
matter. Pull up a chair and join us.
Since its introduction in 2008, the OpenTable Reviews
program has generated more than 100 million reviews by
verified diners.
We proudly support Share Our Strength’s No Kid Hungry
campaign. Together, our goal is to ensure that all American
children get the healthy food they need to live and grow
everyday.
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Out for No Kid Hungry events to raise funds and awareness of
childhood hunger. Through our network, we help connect generous
chefs and restaurateurs with diners who want to see that kids get the
healthy food they need, every day. Join us in the fight to end hunger by
taking the No Kid Hungry Pledge.
Featured Cities Discover OpenTable More Restaurateurs
Select a City ~ Dining Rewards About OpenTable.co.uk Delight More Diners »
Private Dining Careers OpenTable for iOS
Diners’ Choice Winners Blog OpenTable for Android Join us on
Reserve for Others Press Room Affiliate Program
Advertise Contact Us o o @ @


Browse Diner Help topics

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What are you looking for?

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Not finding what you’re looking for?
|What can a restaurant or a restaurant's Openlable profile help me with? The Benefits of Booking with Openlable
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How do | log.into my OpenTable account?
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Starting a group DM

actions:
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Adding & Creating

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