Email

screenElements:
Banner
Badge
Status Dot

screenElements:
File Upload
Button
Banner
Badge
Status Dot

screenPatterns:
Settings & Preferences
Settings & Preferences
Settings & Preferences
Settings & Preferences
Settings & Preferences

pageType: Application Application Application Application Application Application Application Application Application

screenKeywords:
93 A . .
Settings = Email signature for Acme S B Save and setlive
] General >
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1 Acme data >
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g m <> App name
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L1 Teammate activity logs Defaults to the location of the teammate who set up this workspace. Changing it will affect time-dependent features across Intercom.
a Office hours
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(] General > Default sender address
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u Domains Use your domain and email address (Recommended) Use temporary Intercom email address
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m Manage Custom Addresses
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7 Acme data > receive a response containing what you've written in your email auto reply.
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Settlngs = Email forwardlng for Acme M8 Learn how to forward emails into Intercom
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F13 have been forwarded to Intercom and add the email address to the list of company addresses to ignore below.
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(] Sender email addresses
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Messages

appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Application

hotspotType: Click

screenPatterns:
Help & Support
Emails & Messages

screenElements:
Stacked List
Floating Action Button
Tab
Segmented Control
Popover
Avatar
Stacked List
Icon
Tab
Segmented Control

screenPatterns:
Help & Support
Emails & Messages
Help & Support

pageType: Application Application

allAppCategories: CRM Business

screenKeywords:
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@ Spam questions, comments, and request
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@ Operator « 1w ago
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w” Operator - 1w ago
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B Practice the shortcuts I y p 99 >
@ Want to try it o users
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Creating a new collection

screenElements:
Stacked List
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hotspotType: Keyboard Input

screenElements:
Stacked List
Icon
Button

screenPatterns:
Add & Create
Empty State

pageType: Application Application Application Application

screenKeywords:
> .
Articles Q = Delete Add section Add articles
g Articles Curate articles into collections to display in the Messenger search and on the Help Center website
M Set up Messenger search I How collections work B How sync works

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S

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@ Your Help Center is off. Customize and turn it on in settings.
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& Status is any @ Language is any @ Tagis any B Collection is any
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O Article Last edited Status Author Help Center Performance
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O i a a ® Published John Smith M contact @0 B0 ©0%
9 Website ago
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. O % Getting started with Articles 4 days ago © Drafted John Smith M Example collection ®0 B0 @0%
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| 1) 76 LEARN MORE...
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. i tools use all Intercom tools external content in Intercom tools

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Security settings

screenElements:
Button
Stacked List

screenPatterns:
Settings & Preferences
Settings & Preferences

pageType: Application Application Application

screenKeywords:
J . .
Settings = General settings for Acme
] General v
Name of your workspace
General settings Acme
9
Teammates .
2 Time zone
< Teams & roles (GMT-08:00) America/Los_Angeles v
L1 Teammate activity logs Defaults to the location of the teammate who set up this workspace. Changing it will affect time-dependent features across Intercom.
a Office hours
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| Blocked people Enable company related features throughout Intercom (company profiles, company lists, etc.)
(1]}
Acme data > M How does the companies feature work?
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@ (W CERCEINPEICR AV QWIGRYILR G ROl  Continue setup &) .
. . There are two security issues to be resolved. Go to security settings.
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©  General > = Security settings for Acme
Acme data >
9
Inbox settings > Identity verification
3 T Identity verification prevents third parties from impersonating your logged-in users and seeing their conversations. We strongly recommend that all Intercom customers
Emalg enforce identity verification.
u Switch B Learn more about identity verification
2] Installation >
Security @ - @ Identity verification for web users  Off
ih © Enforce identity verification for web
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o . Identity verification for iOS users  Off
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Enforce identity on Android . . .
= Identity verification for Android users  Off
Apps & Integrations > Identity verification is not enforced for Android
Security contact
Enter an email address we can contact if there's a security incident.
e.g. security@company.com
| o )
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Q  General > = Attachment Settings for Acme
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9
o Mboxsettings > Choose how to send files in emails ([{E1) .
& Email > For outbound emails and replying to inbound conversations choose to host and link files or attach them directly.
u Switch . .
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2] Installation > @ There's no file size limit. Recipients can click a link to view the . FROM <team@examply.com>
attachments. We recommend this setting for better deliverability. -  tome ~
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ih Files are attached directly to the emails Hey there,
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Jack,
Enforce identity on web Examply
Guide.pdf
Enforce identity on iOS Notes.pdf
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4+ Reply = Forward
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(|
Control which file types can be received N
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o
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Pinning a teammate

hotspotType: Hover

screenElements: Combobox Avatar Icon

screenElements: Combobox Avatar Icon Icon Icon

screenPatterns:
Favorite & Pin
Favorite & Pin

pageType: Application Application Application Application Application

screenKeywords:
Te55 O < All jdoe.mobbin@gmail.com S o @ Details x
= Enquiry
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a~ All 1
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Setting away status

screenElements:
Dropdown Menu
Avatar
Switch
Status Dot

screenElements: Banner Link

screenElements:
Select
Banner
Link
Switch
Dropdown Menu
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Switch
Status Dot

screenPatterns: Set Set

pageType: Application Application Application Application Application Application

screenKeywords:
Inbox O < _
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Tagging a lead

screenElements:
Dialog
Search Bar

screenElements:
Dialog
Search Bar
Chip
Search Bar
Chip
Button

screenPatterns:
Add & Create
Add & Create
Add & Create
Emails & Messages

screenKeywords:
. . . . i
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Setting Messenger to live

screenPatterns:
Loading
Other Action

screenKeywords:
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Ul Messenger M Learn how to setup your Messenger m
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P You haven't installed the Intercom SDK for iOS
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ih Default language

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. X

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ih Default language

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ih Default language

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. X

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Closing a ticket

screenElements: Dialog Button

screenPatterns: Edit Confirmation

screenElements:
Dialog
Button
Dropdown Menu

screenPatterns: Edit Confirmation Edit

screenKeywords:
. . . . . i
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Inbox settings

screenKeywords:
J . .
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Name of your workspace
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a Office hours
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| Blocked people Enable company related features throughout Intercom (company profiles, company lists, etc.)
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Acme data > M How does the companies feature work?
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Creating a view

screenElements:
Combobox
Badge
Status Dot

screenElements:
Text Field
Combobox
Badge
Status Dot
Chip
Text Field

screenPatterns:
Add & Create
Add & Create
Add & Create
Add & Create
Add & Create

pageType: Application Application Application Application Application Application Application Application Application Application Application

screenKeywords:
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