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Zendesk Team
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Latest activity by Zendesk Team
] Zendesk Team created an article, 9 months ago
[Ukrainian] NMpoaoBXeHHA etheKTUBHOI NiATPUMKN KNIEHTIB Nif, Yac CTUXIHOro nuxa abo
MiCLLEBMX i perioHanbHUX HaA3BUYaNHMX NOAIN
Zendesk Suite > Managing cross-product features
You are viewing the Ukrainian version of Continuing effective customer service during natural
disasters or local or regional events. Yepes cTuXiliHe 1MX0 abo iHLi PYMHIBHI MicLieBi Yn
perioHanbHi ...
Zendesk Team - Edited April 13,2022 - 3 followers - 0 comments - O votes
] Zendesk Team created an article, 1 year ago
Why are all of my end users called Mobile App User? Q
Support > Advice and troubleshooting > SDK
|Activity overview

Latest activity by Zendesk Team

] Zendesk Team created an article, 9 months ago
[Ukrainian] MNpoaoB>xeHHA eheKTUBHOI NiATPUMKW KAIEHTIB Mif, Yac CTUXINHOro nnxa abo
MiCLLEBMX i perioHanbHUX HaA3BUYaNHMX NOAIN
Zendesk Suite > Managing cross-product features
You are viewing the Ukrainian version of Continuing effective customer service during natural
disasters or local or regional events. Yepes cTuXiliHe 1MX0 abo iHLi PYMHIBHI MicLieBi Yn
perioHanbHi ...
Zendesk Team - Edited April 13,2022 - 3 followers - 0 comments - O votes

] Zendesk Team created an article, 1 year ago
Why are all of my end users called Mobile App User?
Support > Advice and troubleshooting > SDK
Question Why are all of my end-users called Mobile App User in the Support SDK? Answer If
you see a lot of end users called Mobile App User, that means that they all come from your SDK
integration....
Zendesk Team - Edited December 14, 2022 - 10 followers - O comments - O votes

] Zendesk Team created an article, 1 year ago
What's new: May 2017 roundup O
Zendesk updates > What's New in Zendesk
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HELP CENTER
Q
Zendesk help > Guide > Advice and troubleshooting > Working with knowledge base content
. . ' . . .
Why is an article's appearance different in the editor Related articles
than In Help Ce nte r? Help center CSS cookbook
Formatting text with Markdown
Zendesk Team Inline images in Guide articles display as broken
Edited December 14, 2022
across all browsers
Creating custom pages in the help center
QueStlon Formatting options for agents
Why is an article's appearance different in the editor than in Help Center?
Answer
The Help Center editor is not a "what you see is what you get" editor. Instead, the editor is a "what you
see is what you mean". The styling of articles while editing is generally different from how it looks when
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The content structure and presentation are split. All styling options are done in the Help Center CSS


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|ZendeSk About Speakers Agenda Register now
ZENDESK WEBINAR
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Customer Agreements and User Effective as of November 1, 2018, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group”
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(Innovation Services) such guidelines or rules are hereby incorporated by reference into these Terms.
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License Agreement data, text, messages, communications or other materials submitted to and stored within the Services by You
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applicable agreement between you and any member of the Zendesk Group relating to your access to and use of
Feature Deprecation Policy . « . .
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Assignments and Transfers
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Agreement
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|Life beyond the screen
The future of “office life” has changed—which means now more than ever, flexibility to live life outside of your job is important. That’'s why we offer
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Zendesk for sales

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starting out. Get sales Manage the complete sales Increase efficiency with task teams or teams with
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organize your leads, contacts, tools featuring advanced scoring, and advanced enterprise-level features to
and deals in one place. forecasting and analytics. permissions and roles. deliver best-in-class sales
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Create a fantastic first impression to prospects and customers while building a pipeline for Zendesk Account Executives. Ability
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Zendesk is the leader in customer
service software

Fast time to value Built to last Committed to your success

Zendesk works right out of the box, so you Our solution is designed for growth, As the trusted choice, we empower you
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OUR PRODUCT
Capabilities that push
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ZENDESK FOR SMALL BUSINESSES
Good service leads to
Zendesk is the complete service solution you can count on both now and in the
future. With our technology, you'll bring ease to customers, increase your
team's productivity, and identify ways to grow your business.
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TRUSTED BY OVER 88,000 SMALL BUSINESSES
Hear from the best,
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Finance eCommerce Healthcare Retail
“Zendesk lets us anticipate "We chose Zendesk because "Zendesk is a BAA-compliant “Zendesk is a powerful tool
what customers want, quickly of its suitability and easy platform that expedited our that helps us treat our
solve their problems, and help implementation. We started workflows a lot. We no longer customers like royalty. It lets
customers help themselves. It with just Support and now need external tools to provide us directly connect with our
is about meeting the have the complete Support or get data from customers. customers and use their
customers on their terms.” Suite Enterprise solution with We can now do everything feedback to deliver better

all the integrated channels." directly in Zendesk." service, support, and

products.”
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Enterprise Employee experience
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success, and keep your
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The best way to learn about Zendesk is to experience it like a customer. See for yourself how Zendesk
makes customer experience easy.
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FAQS
Questions?
We have answers.
What is Zendesk? A
What products do you have? A
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Browse a category

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biotechnology companies can gaina  services firms improve customer conversations Discover how companies can use
competitive edge with exceptional CX is a top priority for financial with the help of bots powered by Buy Now, Pay Later services to
customer service. services providers, and for good Zendesk. improve their customer experience
reason. Here's how to deliver an and boost their bottom line.
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Customer story detail

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screenElements:
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pageType: Marketing Marketing Marketing Marketing

screenKeywords:
4 Products Pricing Solutions Demo Resources
3 Week +300% +1000% 100%
eeKS ° ° °
Implementation Time Increase in agent efficiency Growth in customer interactions Adherence to 1-hr. FRT SLA
For well over a century, Stanley Black and Decker has helped people and businesses get things
done. The company sells 50 tools per second, making it highly likely that anyone undertaking a
home improvement project will do so wielding a Stanley Black and Decker-made power tool.
With deep roots in American manufacturing, along with a growing global footprint, the company sets
the standard for tools and storage solutions and continues to drive innovation, disrupting the very
market it helped to build with groundbreaking technology and a customer service overhaul.
Realizing that customer expectations have evolved over the years, Stanley Black and Decker began
looking for a tool it didn’t make: customer service software.
Stanley Black and Decker President Jaime Ramirez had a clear vision on how to evolve as a
company to be closer to its end users: by improving the experience after product purchase. Once
recognized as a pressing need for the company, the After Sales and Innovation team began working
to solve this challenge, said Orlando Gadea Ros, Business Innovation Director at Stanley Black and
Decker.
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|4 Products Pricing Solutions Demo Resources
"We wanted a solution that integrated all channels "Zendesk's Professional Services team was the real
and that gave us the flexibility to implement in the driver for our successful, on-time rollout of

way that we needed.” Zendesk.”
Orlando Gadea Ros Orlando Gadea Ros
Global VP Customer Experience Transformation at Stanley Black and Decker Global VP Customer Experience Transformation at Stanley Black and Decker
PRODUCTS USED
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WEBSITES CONNECTED SOCIAL MEDIA ACCOUNTS TICKETS PER MONTH CSAT:

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thanks to Zendesk Zendesk's mobile SDK messaging

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Sorting apps

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Partner programs

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4 Products Pricing Solutions Demo Resources
Nobody does it like Zendesk

Happy customers Leaders in a big market Apps customers actually
use

Our goal is for customers to onboard fast There’s opportunity ahead. Join us in

and stay forever. Ninety percent of building integrations and adding services More than half of Zendesk customers use

Zendesk users take eight weeks or less to that are force multipliers in growth markets. apps as part of their solution. On average

deploy, accelerating time to value. Marketplace apps generate over 33k
installs every year.

H1 <8 weeks 33k
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zendesk Products Pricing Solutions Demo Resources
Blog What's New with Zendesk
C P Guides, reports, and best practices Check out recent product updates
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Learn from wherever you are Info for building things with Zendesk
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Our partner ecosystem provides customer solutions, tailored for every need. Together, we’re building
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|zendesk Products Pricing Solutions Demo Resources
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markets. initiatives, and arm you with expert training. services and custom integrations that build

market share.


Customers

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ﬁ Suite Professional trial ends in 10 days on January 19, 2023 Buy Zendesk Chat now
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Product support

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pageType: Marketing Marketing Marketing Marketing Marketing

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Accounts Plans & pricing Account changes

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my account? my account?
How do | buy Zendesk products?

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q m p I o ns Zendesk makes customer service better. We
build software to meet customer needs, set
your team up for success, and keep your
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