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@ INTERCOM Your email address Subscribe
) S Co-founder & Chief Strategy Officer, Intercom
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Latest Articles ’ - @ FERGAL REID
Director, Machine Learning, Intercom

Support

Marketing

Sales

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Product & Design

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innovation units Creating personal products by of growth in your business

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Intercom’s product principles: What you Our mission - the change we want to create — businesses are just thinking about how to
ship is what matters is to make internet business personal. survive. But if you’re brave and move fast, it’s

EXPLORE MORE Whether we’re creating tools... actually possible to find new opportunities to

Books & Guides PRODUCT & DESIGN — 8 MIN READ grow.

Intercom for Enterprise How we ensure the highest standards of

Intercom on Product data privacy and compliance within

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Intercom on Product business
Intercom’s Product a : . , DECLAN IVORY
Principles Communication, collaboration, VP of Customer Support, Intercom
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Help article detail

appName: Intercom

appCategory: Business

appTagline: Making internet business personal

companyHqRegion: US & Canada

companyStage: Growth Stage

platform: web

pageType: Marketing

hotspotType: Click

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pageType: Marketing Marketing Marketing Marketing

allAppCategories: CRM Business

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Set up Intercom for your business
..with Intercom Academy.

Want to know more?

e |ntercom for self-service support

® Intercom for customer engagement

® Intercom for customer intelligence & analytics

e |ntercom's Conversations Inbox for customer support

® Intercom for Live chat on your website

® Intercom for email marketing_campaigns

® Intercom for customer feedback
. Tip

Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts
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|”“l INTERCOM | Help Center [ GotoIntercom @ English v
Q_ Search for articles...
All Collections What is Intercom?
Here for the first time? See how Intercom can help; from sales and marketing, to customer
engagement and support.
aﬁ g 1 13 articles in this collection
R Written by Des Traynor, Ruairi Galavan, Emmet Connolly and 4 others

What is Intercom?

How Intercom works, what it can do for your business and what makes it different to other
solutions.

g% Written by Damon Alexander

4% Updated over a week ago
Watch a demo of Intercom &

Our video demos focus on the jobs Intercom will do for you, featuring best practices to

help you work better.

ﬁ Written by Ruairi Galavan

i+~ Updated over a week ago

How Intercom’s plans work

Understand how your price is calculated, and get the most out of your Intercom
subscription.
|ull) INTERCOM | Help Center [ GotoIntercom @ English v
Q_ Search for articles...
All Collections What is Intercom? What is Intercom?
What is Intercom?
How Intercom works, what it can do for your business and what makes it
different to other solutions.
g‘% Written by Damon Alexander
4% Updated over a week ago
Intercom is a Customer Communications Platform. It shows you who is using your
product or website and makes it easy to personally communicate with them with
targeted content, behavior-driven messages, and conversational support.
Take a video tour of our products
What can | do with Intercom?
If you have a website or a web-based product, on desktop and/or mobile you can use
Intercom to:
® See who your customers are and what they do: Track, filter, and segment every
customer - For free. Powered by the Intercom platform.
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@ engagement and support.
g%g @ 13 articles in this collection
L b Written by Damon Alexander, Ruairi Galavan, Beth-Ann Sher and 4 others
% Everything you need to know to install Intercom and set up your workspace
g%g & 37 articles in this collection
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Everything you need to know to get started with Intercom
u a ‘ 9 articles in this collection
Written by Beth-Ann Sher and Danielle Swanser
@ Tracking your customers in the Intercom platform for better relationships.
g !a @ 52 articles in this collection


Disconnecting an Applet

appName: IFTTT

appCategory: Productivity

appTagline: Connect your apps

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I'm logging in with my Intercom account but it's asking for access.
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When you log-in with your Intercom account, you're logging in with single sign on (SSO). This lets you
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certification assessment.

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be sent, you must complete the full course including all quizzes.

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You can share your badge to social straight from the email we send.

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products We have created a standard, low-code way for all apps, devices, and services across the world to
communicate with your products. With one integration to IFTTT, you'll have hundreds of new feature
Publish connected features possibilities to offer your users. For everything your product can't do on its own, IFTTT has you
for your products covered.
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For Businesses and Platform is your self-serve toolkit for integrating your products with every other app, device, or
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integrated services, dramatically saving development time while increasing customer acquisition,
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|IFTTT - Explore Plans Developers Log in
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|| connections Connections
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|IFTTT - Explore Plans Developers Log in

How can we help?

Help Center

Explore help articles about many IFTTT topics and file support tickets.

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Guides, documentation and API references for Developers.

# Download on the GETITON
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every step of their journey experience

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Learn more about early-stage pricing

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Pricing for the Early Stage Program

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Program includes Price/mo

Conversational Support Pro 5796

10 Seats

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5 Seats

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Browse a help topic

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IFTTT Help Center Q Back to IFTTT
IFTTT basics and managing your account
Basics Manage your account
What is IFTTT? Help! | can't access my IFTTT account
How does IFTTT work? How do | reset my password?
What is an Applet? How do | use two-step verification on my account?
What is a Connection? | lost my two-step verification backup code. Can you reset it
i ?
What is a query? or issue a new one?’
How do | update my username or email address?
Glossary
How do | update my phone number?
See all 15 articles
See all 14 articles
Billing, plans, and pricing
Billing FAQ
IFTTT Plans at a glance
|IFTTT Help Center Back to IFTTT
Answers to frequently asked questions
Account Applets Services
IFTTT basics and managing your Creating, managing, and Services on IFTTT and tips on how
account troubleshooting Applets to troubleshoot
Current outages
|IFTTT basics

What is IFTTT?
How does IFTTT work?
What is an Applet?
What is a Connection?
What is a query?
Glossary
Known issues & popular feature requests
Common errors and troubleshooting tips
IFTTT Service Rate Limits
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Reporting a problem on IFTTT
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How do | rate Applets and share feedback?
Is IFTTT available in multiple languages?
What is the difference between polling Applets and realtime Applets?

Help Careers Terms & Privacy
|IFTTT Help Center Q Back to IFTTT

IFTTT Help Center > Account > Basics
Basics
IFTTT basics

What is IFTTT?

How does IFTTT work?

What is an Applet?

What is a Connection?

What is a query?

Glossary

Known issues & popular feature requests

Common errors and troubleshooting tips

IFTTT Service Rate Limits

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Terms

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Intercom Services EFFECTIVE DAY 1 NOVEMBER 2021
Customer Data and Customer This Intercom Subscription Terms of Service ("Agreement") is entered into by and between the Intercom entity
Obligations set forth below ("Intercom") and the entity or person placing an order for or accessing any Services ("Customer"
or "you"). If you are accessing or using the Services on behalf of your company, you represent that you are
Security, authorized to accept this Agreement on behalf of your company, and all references to "you" or "Customer”
reference your company.
Third-Party Platforms and
Third Party Messaging. Apps This Agreement permits Customer to purchase subscriptions to online software-as-a-service products and other
o hi services from Intercom pursuant to any Intercom ordering documents, online registration, order descriptions or
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Subscription Term, Fees &
Payment Terms, incorporated by reference herein, and will govern Customer’s initial purchase on the Effective Date as
o well as any future purchases made by Customer that reference this Agreement.
Term and Termination
The "Effective Date" of this Agreement is the date which is the earlier of (a) Customer's initial access to any
Limited Warranty, Service (as defined below) through any online provisioning, registration or order process or (b) the effective date
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that changes to the Agreement will take effect prior to Customer's next renewal or order (such as for legal
compliance or product change reasons) and Customer objects to such changes, Customer may terminate the

Privacy Policy applicable Subscription Term and receive as its sole remedy a refund of any fees Customer has pre-paid for use
of the applicable Services for the terminated portion of the Subscription Term, commencing on the date notice of

Data Processing Addendum termination was received.

] BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT OR ACCESSING OR USING ANY SERVICES,

Support Policy YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR
REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, PLEASE DO NOT

Premier Services Policy USE ANY SERVICES. FOR CLARITY, EACH PARTY EXPRESSLY AGREES THAT THIS AGREEMENT IS
LEGALLY BINDING UPON IT. THIS AGREEMENT CONTAINS MANDATORY ARBITRATION PROVISIONS

Cookie Policy THAT REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS.
PLEASE READ IT CAREFULLY.

Security Policy

Subprocessors List 1. Definitions
"Affiliate" means any entity under the control of Customer where "control" means ownership of or the right to

E.U.-U.S. and Swiss - U.S. control greater than 50% of the voting securities of such entity.

Privacy Shield Policy
"AUP" means Intercom's Acceptable Use Policy, available at https://intercom.com/acceptable-use-policy or a

Intercom Website Terms of Use successor URL, incorporated into these terms by this reference.

Academy Terms "Beta Offerings" means pre-release services, features, or functions identified as alpha, beta, preview, early
access, or words or phrases with similar meanings.

Service Level Agreement . . . . .
Contractor" means an independent contractor or consultant who is not a competitor of Intercom.

Acceptable Use Policy "Customer Data" means any data of any type that is submitted to the Services by or on behalf of Customer, .
including without limitation: (a) data submitted, uploaded or imported to the Services by Customer (including
|INTERCOM Platform v Solutions v Resources v Pricing
"Third-Party Platform(s)" means any software, software-as-a-service, data sources or other products or services
not provided by Intercom that are integrated with or otherwise accessible through the Services.

2. Intercom Services

2.1. Services Overview. Intercom's Services are a suite of messaging software-as-a-service solutions offered
through a single platform. The Services are designed to enable Customer to manage communications with
People through the entire lifecycle of their relationship with Customer and to provide a Dashboard for accessing
and managing Customer Data regarding those People. Customer may import and export Customer Data between
the Services and certain Third-Party Platforms through supported integrations. The Services also include
Intercom Code deployed on Customer Properties to enable live chat and messaging functionality.

2.2. Provision of Services. Each Service is provided on a subscription basis for a set term designated on the
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of People) and in accordance with the terms and conditions of this Agreement, the Documentation and any
scope of use restrictions designated in the applicable Order Form (including without limitation the number of
People tracked). Use of and access to the Services is permitted only by Permitted Users. If Customer is given API
keys or passwords to access the Services on Intercom's systems, Customer will require that all Permitted Users
keep API keys, user ID and password information strictly confidential and not share such information with any
unauthorized person. User IDs are granted to individual, named persons and may not be shared. If Customer is
accessing the Services using credentials provided by a third party (e.g., Google), then Customer will comply with
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Mid-Market / Enterprise
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Financial Services
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@ Choose your language
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Terms Privacy Status Security


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You may also like

- -
Applets to get you started New on IFTTT for January Top Applets of 2022
New to IFTTT? Here are some of our Here at IFTTT, we believe every thing We are rounding up the most popular
most popular Applets. Automate the works better together. Smart home Applets of 2022 Take a look and see if
unexpected! automation improvements to existing  your favorite Applet made the list, or

services and new additions to the get inspired to enable a new one

integrations available to users. today.

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PS: Have a great Applet you think our team would love?
Send it to us on Twitter.
PPS: Loved these Applets and think our team sounds fun?
Check out our open positions.
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Behind the scenes here at IFTTT, we use Applets to
automate daily tasks on personal and professional levels.
From custom messaging notifications and team reminders to
turning a light on to notify family members when someone
is in a meeting, we love to make every thing work better
together. Check out some of our team'’s favorite Applets,
you might just find one that you love, too.
Ride and save
|Ride and save
One team member submitted this great Strava and Qapital
Applet that saves money every time you log a run or a ride.
You can customize how much money you save each time
and which type of activity you want it to apply to.

Automatically save

money to Qapital

when you complete

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Plant a tree when you buy crypto
The crypto-savvy members of our team love to offset their
environmental impact that is used in digital currency mining
and trading by planting a tree.

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Remind yourself to Arlo Motion Turns
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Webinars

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Live series: €« 20of2 >
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together business leaders to dive into
customer experience conversations. The
topics and insights are focused on helping
you grow and scale your business
Explore series >
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Explore series >
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Over the next three months, we're bringing

together customer support leaders to find

out how they’ve set up each stage of the Running remote customer support

Conversational Support Funnel. in high-pressure times

Details ~

Learn more > Join us for a roundtable discussion with
Kaitlin Pettersen, Intercom’s Director of
Customer Support, and June Zhang, Guru’s
Customer Support Manager, on how they’re
taking care of their teams and their
customers - remotely.
Learn more >
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recently released Intercom features that Last year, Intercom, Klaus, and Support-
you can use to grow your business across Driven partnered to publish the first-ever
sales, marketing and support. support quality benchmark report with a
goal of uncovering what good results in
customer service actually looks like.
Learn more >
Learn more >
2022 Customer Support Trends: A
North American perspective
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Learn more > De l'acquisition a l'attrition, vos clients


Customer Data Platform

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INTERCOM Intercom’s product principles: What you ship is what matters Subscribe
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9 d t EUGENIA ORTIZ
Support I n te rco m s p ro u C o Product Designer, Intercom
Marketing (] (] [] []
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principles: What you ship is
Scale by Intercom
what matters
Engineering
News & Updates o . .
At Intercom, we take pride in what we ship -
Podeasts from the planning stage right through to
customer feedback and iteration.
M When I first started designing digital products, my goal was to get the design
of the solution to its final destination: the engineering team. I'd hand it off to
the engineers and by the time they’d start coding, I'd have moved on to focus
EXPLORE MORE on the next project.
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This is the eighth post in a series exploring our product
principles. Here, Eugenia discusses our engineering
principle “What you ship is what matters”.
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innovation units Creating personal products by of growth in your business

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PRODUCT & DESIGN — 3 MIN READ In these tough economic conditions, most
Intercom’s product principles: What you Our mission - the change we want to create — businesses are just thinking about how to
ship is what matters is to make internet business personal. survive. But if you’re brave and move fast, it’s

EXPLORE MORE Whether we’re creating tools... actually possible to find new opportunities to

Books & Guides PRODUCT & DESIGN — 8 MIN READ grow.

Intercom for Enterprise How we ensure the highest standards of

Intercom on Product data privacy and compliance within

! Intercom PRANAVA TANDRA & DES TRAYNOR
g]rtiﬁg?glg]ss Product a Product Designer, Intercom Co-founder & Chief Strategy Officer, Intercom
|_ INTERCOM Your email address
just the last team to touch it. We’re accountable for it, even while working
. with others. We sweat the details and fight for quality. And, as a team, we take
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customers for long-term success product managers and why does it matter?
search E Great onboarding is critical for every stage of Prioritization is a perennial challenge when Everything you need to for calculating
a customer’s lifecycle - from first-use to building a product roadmap. How do you customer acquisition cost (CAC), applying
activation to longer term engagement. Learn decide what to work on first? If... lifetime value (LTV), and payback periods
how to craft a comprehensive onboarding for sustainable growth.
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Intercom for Enterprise M BRIAN KOTLYAR
Intercom on Product - PHIL BYRNE v;'i.'\ ) SEAN MCBRIDE 0 Former Senior Director of Demand Generation,
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Principles
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|INTERCOM Intercom’s product principles: What you ship is what matters Your email address Subscribe
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Support Isoon realized that I was missing the opportunity to ensure that what I
Marketing designed was what was being shipped, and most importantly, whether the
sales solution actually solved our customer’s problem. I was missing the chance to
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Use it as soon as customers
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Turquoise Anchor 972 asked a question. Get help from Intercom Support and
December 20, 2022 at 9:40 AM Community Experts
How to trigger Mobile Carousel automatically for new user?
I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like
onboarding screen - but only one time).
And | followed this one to add mobile carousel in my app.
And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger
automatically and immediately after user launch very first time. But seems it's not working. | not sure did i Follow this topic
miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks.
L Get notified about new activity
Hey @Turquoise Anchor 972 Racheal from the support engineer team here:
|. o
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Top Posts
Turquoise Anchor 972 asked a question. Get help from Intercom Support and
December 20, 2022 at 9:40 AM Community Experts
How to trigger Mobile Carousel automatically for new user?
I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like
onboarding screen - but only one time).
And | followed this one to add mobile carousel in my app.
And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger
. . . . . . . . . (] (3
automatically and immediately after user launch very first time. But seems it's not working. I not sure did i Follow this top|c
miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks.
Get notified about new activity
Show your carousel automatically Dynamic audience
Trigger your carousel from code a
Frequency and scheduling Send once, first time the person matches the rules
Start sending immediately Never stop sending Any day, any time
@ BestAnswer
Hey @Turquoise Anchor 972 Racheal from the support engineer team here:
| see you've reached out to the team here, which is great as we'll probably need some more
context! From first glance here | would check first that you are testing with a user who matches for
the New mobile app users rule. For context, a New mobile app user is anyone who downloads
and uses your app for the first time after you set the carousel live. .
by Racheal (Intercom expert) (Employee) =
|attribute, right? If so, then you can use that attribute/tag/segment in the audience rule of your
message. Since Amplitude is a third party app built by Amplitude, | would suggest you checking
with their support here
© by Aparna(Customer Support Engineer) (Employee)
A\ Upvote ® Answer (7% Share Tupvote - Tanswer - 19 views
e Green Jellyfish 529 asked a question.
December 15, 2022 at 12:26 PM
Hey! We would like to add "Report a Bug" & "Request a Feature" functionality to our Intercom chatbox.
We want all this data to go directly to Clickup so our developers can accessiit.
How to achieve this? Could someone kindly help or divert me to an article/video | can refer to. Please do
help me out, thank you!
@ BestAnswer
Hey @Green Jellyfish 529! Clickup is a third party app built by them. | suggest you checking with
their support on this.
© by Aparna(Customer Support Engineer) (Employee)
A\ Upvote ® Answer (7% Share Tanswer - 57 views
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A Upvote ® Answer (7 Share 4 answers - 200 views
Top Rated Answers
(@ Racheal (Intercom expert) (Employee)
14 days ago
Hey @Turquoise Anchor 972 Racheal from the support engineer team heres
| see you've reached out to the team here, which is great as we'll probably need some more context! From first glance here | would check first that you are
testing with a user who matches for the New mobile app users rule. For context, a New mobile app user is anyone who downloads and uses your app for
the first time after you set the carousel live.
@ Selected as Best - Upvote
All Answers
(@ Racheal (Intercom expert) (Employee)
14 days ago
Hey @Turquoise Anchor 972 Racheal from the support engineer team heres
| see you've reached out to the team here, which is great as we'll probably need some more context! From first glance here | would check first that you are
testing with a user who matches for the New mobile app users rule. For context, a New mobile app user is anyone who downloads and uses your app for
the first time after you set the carousel live.
@ Selected as Best - Upvote - Reply
@ Turquoise Anchor 972
Edited December 23, 2022 at 5:15 AM
Hi Racheal, thank u for ur reply. Yes, i set New mobile app users rule and we would like to show only for new user and for the first time. (for
onboarding to user). After i set carousel live, and try to install from TestFlight iOS app, but couldn't see any carousel popup when the app launch.
( Tested with simulator/real device/TestFlight version/running from xcode)
Upvote - Reply ‘
@ Turquoise Anchor 972
|| see you've reached out to the team here, which is great as we'll probably need some more context! From first glance here | would check first that you are

testing with a user who matches for the New mobile app users rule. For context, a New mobile app user is anyone who downloads and uses your app for

the first time after you set the carousel live.

@ Selected as Best - Upvote - Reply

@ Turquoise Anchor 972
Edited December 23, 2022 at 5:15 AM
Hi Racheal, thank u for ur reply. Yes, i set New mobile app users rule and we would like to show only for new user and for the first time. (for
onboarding to user). After i set carousel live, and try to install from TestFlight iOS app, but couldn't see any carousel popup when the app launch.
( Tested with simulator/real device/TestFlight version/running from xcode)
Upvote - Reply
@ Turquoise Anchor 972
10 days ago
@Racheal (Intercom expert) (Employee)
Hi Racheal, may i know that is it possible to show mobile carousel automatically for new mobile app users?
If yes, i think something is wrong with my configuration.
Upvote - Reply
(@ Racheal (Intercom expert) (Employee)

a day ago

Hey @Turquoise Anchor 972 | see you've worked this out with Ayk!

For transparency of other viewers, there was an issue with the use of the Loginintercom method.

Upvote - Reply

Log In to Answer
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e Turquoise Anchor 972 asked a question.
December 20, 2022 at 9:40 AM

How to trigger Mobile Carousel automatically for new user?
I'd like to show Mobile carousel to anyone who downloads and uses your app for the first time. (like onboarding screen - but only one time).
And | followed this one to add mobile carousel in my app.
And i can trigger mobile Carousel from button click action. However what i'd like to get is to trigger automatically and immediately after user launch very first time.
But seems it's not working. | not sure did i miss something or something wrong with my configuration. Please help to suggest to archive this. Thanks.

Show your carousel automatically Dynamic audience -t i

Trigger your carousel from code L y

Frequency and scheduling Send once, first time the person matches the rules

Start sending immediately Never stop sending Any day, any time
A\ Upvote ® Answer (7% Share 4 answers - 200 views
Top Rated Answers
(@ Racheal (Intercom expert) (Employee) .
|The Messenger - Lime Leaf 371 - January 4, 2023 at 9:43 PM on o1
How to trigger Mobile Carousel automatically for new user?
Apps & Integrations - Turquoise Anchor 972 - December 20, 2022 at 9:40 AM
@ Answered @200 gn4
Feature Request
Interconnected - Mint Deer 714 - December 17, 2022 at 3:32 PM @ 61 o4
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