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FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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FARFETCH's mission is to be the global platform for luxury. Founded in 2007 by José Neves
for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce
marketplace for luxury boutiques around the world. Today, we are a platform with 3 business
areas: our digital platform (which includes our marketplaces and connects customers in
over 190 countries with items from more than 50 countries and nearly 1,400 of the world's
best brands, boutiques and department stores); our platform solutions business which
offers end-to-end commerce solutions to accelerate growth and our brand platform
innovation for luxury brands and retailers and our brand platform (NGG) focused on the
design, production and development of brands.
Featured Opportunities
Merchandising Director Consignment Manager
The FARFETCH Merchandising Director will drive the company's overall We're looking for a Consignment Manager to join the Stadium Goods
|FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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|FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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Featured Opportunities

Merchandising Director Consignment Manager

The FARFETCH Merchandising Director will drive the company's overall We're looking for a Consignment Manager to join the Stadium Goods

product/merchandising strategy, across both our 1P and 3P marketplace Consignment team in New York!

supply partners.

Content & Social Media Coordinator VIC Manager

We're looking for a Content & Social Media Coordinator to join the Violet Browns are looking for a VIC Manager to lead a team of Personal Shoppers

Grey team in Los Angeles! who build relationships with our most valuable clients. This role is ideal for
someone with a strong commercial and business acumen, a deep
knowledge of luxury fashion, and experience of managing sales turnover
and KPI management.
|FARFETCH GROUP
FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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FARFETCH APP DESTINATION/REGION, CURRENCY AND LANGUAGE CUSTOMER SERVICE ABOUT FARFETCH
Farfetch App for iOS and Android <= United States, USD $ Contact us About us
Orders & delivery Investors
FOLLOW US Holiday delivery dates & Loyalty programme
SIS Friend Referral Discount
6O v & ? o RIS (& [ETETE) FARFETCH Boutique
Cryptocurrency payments partners
Returns & refunds Affiliate programme
FAQs Shoprunner Discount
Terms & conditions Student discount UNiDAYS
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'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world.
© Copyright 2023 FARFETCH UK Limited. All rights reserved.
|FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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Terms & conditions

appName: FARFETCH

appCategory: Shopping

appTagline: The global destination for modern luxury

companyHqRegion: Europe

companyStage: Public & Mature

platform: web

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Women Men Kids Beauty FARFETCH £ o0 QO &
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these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so
please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms
which apply at that time).
2) About us
IMPORTANT: If you are purchasing products from any of the brands or boutiques listed at the end of section 20 below (“Selected
Partners”), then additional or different terms may apply to you in this section. Please see section 20 below.
We are Farfetch UK Limited and, along with certain of our affiliates, we operate the Website. Farfetch UK Limited is a company registered
in England and Wales and our registered office is at The Bower, 211 Old Street, London, EC1V 9NR. Our registered company number is
06400760 and our VAT number is GB 204 0769 35.
We, along with certain of our affiliates, provide the Services to you through the Website. Further details of the Services we provide are set
out in section 3 below. When you purchase products using the Website, you are purchasing them from the third party retailers
("Partner(s)") named on the Website. It is important that you understand that the contract for the purchase of the products is between
you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not purchasing the
products from us. We are authorized by the relevant Partners to conclude the contract on their behalf but we are not a party to that
contract and you are not purchasing the products from us. Further details about the products, the Partners and the contract between
you and the Partners in relation to your purchase of the products are set out in sections 5, 6 and 7 below.
3) Our services
The Services we offer allow you to search through the Website and purchase products from a large number of Partner boutiques and
brands worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products, providing
you with customer service assistance and payment processing without charge. The specific Farfetch entity procuring such payment
processing services will depend on your location. If you are located in the USA then Farfetch.com US LLC will procure the payment
processing services; if you are located anywhere else in the world, Farfetch UK Limited or one of its affiliates will procure the payment
processing services. Similarly, Farfetch.com US LLC manages and runs the Website platform and provides the Services in respect of sales
made to customers in the US; whereas Farfetch UK Limited or one of its affiliates manages and runs the Website platform and provides
the Services for sales made to customers outside of the US. However, as stated above, the contract for the purchase of the products is
between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for selling the products to you.
Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery
|Take advantage of our extended returns period this holiday season | Learn more
Women Men Kids Beauty FARFETCH £ o0 QO &
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Contact us .
Terms & conditions
How to shop
Orders & delivery, TERMS & CONDITIONS
Payment & pricing These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and
Returnsi@irefiinds any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of
our website http:/www.farfetch.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile
Click & collect device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website" being a reference to
EAQs any one of them) and the other services that we provide (the "Services").
Terms & conditions Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by
Privacy policy, using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not
- ’ be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we
Promotion terms & conditions will take this as your acceptance of these Terms and Conditions.
1) Understanding these Terms and Conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined
terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where
a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these
meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to "Farfetch”, "we", "us" or "our", we mean Farfetch UK Limited or, where relevant, its affiliates. Where we refer to "you" or
"your" we mean you, the person using the Services.
We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and
Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of
the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of
these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so
please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms
|Women Men Kids Beauty FAR FETCH Q O M
Search Q
FARFETCH APP DESTINATION/REGION, CURRENCY AND LANGUAGE CUSTOMER SERVICE ABOUT FARFETCH
Farfetch App for iOS and Android <= United States, USD $ Contact us About us
Orders & delivery Investors
FOLLOW US Holiday delivery dates & Loyalty programme
SIS Friend Referral Discount
6O v & ? o RIS (& [ETETE) FARFETCH Boutique
Cryptocurrency payments partners
Returns & refunds Affiliate programme
FAQs Shoprunner Discount
Terms & conditions Student discount UNiDAYS
Promotion terms & Essential worker discount
aimelilons Youth Discount
Fliey (gelizy Donate and Save
Accessibllity Community Discount
Do not sell my info . <
FARFETCH Customer
Promise i
FARFETCH app
Sitemap
Positively FARFETCH
FARFETCH Platform
Solutions
'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world.
© Copyright 2023 FARFETCH UK Limited. All rights reserved.


Contacting Customer Service team

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Positively FARFETCH
Accessibility Email our Customer Service team -
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Send us an email by completing the form below:
Promotion terms & conditions
Name *
Email *
jsmith.mobbin@gmail.com
Please ensure that your email address is correct so that we can respond to your enquiry.
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Positively FARFETCH
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Promotion terms & conditions
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jsmith.mobbin@gmail.com
Please ensure that your email address is correct so that we can respond to your enquiry.
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|Women Men Kids Beauty FARFETCH £ o0 QO &
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Returns & refunds
Phone service hours
FAQs
Terms & conditions Monday to Friday: 8am to 9pm EST
Privacy policy,
Modern slavery statement How to cancel an order or start a return +
Positively FARFETCH
Accessibility, Email our Customer Service team -
Cookie preferences
Thank you for your enquir
Promotion terms & conditions 4 Yy quiry
Your message has been received and one of Customer Service representatives will get back to you shortly.
We aim to respond to enquiries within 24 hours, however, during sale periods we may take a little longer getting back to you. In the
meantime, take a look at our FAQs to see if your answer is there.
Our Customer Service team is available Monday - Friday 9am-4am GMT (London time) - if you contact us outside of these hours it may
take us a little longer to respond to your enquiry.
Depending on the nature of your enquiry, we may have to contact our partner boutique for further information, occasionally this can add
to our response time. In the meantime, you may be able to find the answer to your query in our Frequently Asked Questions.
General contacts +
FARFETCH APP DESTINATION/REGION, CURRENCY AND LANGUAGE CUSTOMER SERVICE ABOUT FARFETCH
|Women Men Kids Beauty FARFETCH £ o0 QO &
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Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection
2. Return for free at a drop-off point near you
Select the in-store or drop-off option in your account and take the return to your chosen FARFETCH partner boutique or courier drop-
off point
Prepare your return
1. Place the item inside the FARFETCH packaging - don't forget any brand boxes, dust bags, or cases
2. Attach your Return Label to the outside of the FARFETCH packaging. If you're returning multiple beauty items that arrived in separate
boxes, please package them the same way they arrived with new Return Labels.
3. If you received a Return Note with your order, attach it to the outside of your package
4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
All the documents you need to return your item should be included in your FARFETCH package. If you need to reprint them, head to
Orders & Returns in your account, or if you placed an order as a guest, enter your guest order details here
Email our Customer Service team +
General contacts +
FARFETCH APP DESTINATION/REGION, CURRENCY AND LANGUAGE CUSTOMER SERVICE ABOUT FARFETCH
|Women  Men Kids Beauty FARFETCH £ o0 O M
Sale  NewlIn ShopBy Brands Clothing Shoes Sneakers Bags Accessories Watches Search Q
Modern slavery, statement FMUW W Lalivcl ail VIUTI VI dualt a iswii il -
Positively FARFETCH
Accessibility, Email our Customer Service team -
Cookie preferences
Send us an email by completing the form below:
Promotion terms & conditions
Name *
Email *
Please ensure that your email address is correct so that we can respond to your enquiry.
Contact Preferences *
Contact Preferences \'4
Country Id *
Country Id \'4
Query Type *
Query Type \'4
Subject *
Message *
|Women  Men Kids Beauty FARFETCH £ o0 O M
Sale  NewlIn ShopBy Brands Clothing Shoes Sneakers Bags Accessories Watches Search Q
Modern slavery, statement FMUW W Lalivcl ail VIUTI VI dualt a iswii il -
Positively FARFETCH
Accessibility, Email our Customer Service team -
Cookie preferences
Send us an email by completing the form below:
Promotion terms & conditions
Name *
Email *
jsmith.mobbin@gmail.com
Please ensure that your email address is correct so that we can respond to your enquiry.
Contact Preferences *
Contact Preferences \'4
Country Id *
Country Id \'4
Query Type *
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Positively FARFETCH (About)

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About  Sustainability = News  Careers Investors  Contact
Home > Sustainability
The platform for good in luxury fashion
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We believe it starts with a choice. To continue with the status quo - or choose to find
a better way, to make fashion more sustainable.
We are the global platform for the luxury industry. As such, we are inherently an
enabler of others, and an enabler of change. That's why we called our sustainable
business strategy Positively FARFETCH - because we want to be, not just any
platform, but the platform for good in luxury - a platform that enables and empowers
everyone we work with - the whole fashion community - to think, act and choose
positively.
Together with our brand and boutique partners, we want to revolutionise and reinvent
the fashion industry for the future. And we strongly believe that the future for the
fashion industry is positively cleaner, conscious, circular, and inclusive.
You can see how we are bringing this vision to life for our consumers here, or find out
more about what we are doing through the links below.
Discover our Conscious Luxury 21 report — How consumers are shopping_more
responsibly.
Discover our Conscious Luxury 22 report — The evolution of sustainability within
luxury fashion
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Discover our Conscious Luxury 22 report — The evolution of sustainability within
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Governance and Engagement Our 2030 Goals
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Listen to this podcast to learn more
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Good for FARFETCH Group Good for Growth Good for Role
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3 success. Throughout your interviews, we want to understand not only what
|FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
We're committed to providing a transparent, fair and globally consistent hiring process
through our GO FAR framework. We're passionate about creating a world-class candidate
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Listen to this podcast to learn more
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Good for FARFETCH Group Good for Growth Good for Role
@ @ @
|FARFETCH Group Brands Diversity & Inclusion Students & Graduates F-Tech Blog Threads Podcast How To Join Us Jobs
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Our commitments
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boundaries of the planet. Read here to learn about the initiatives, innovations and movements
that will help us achieve our sustainability goals for 2030.
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Sustainability

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In FY21, we phased out all non-rechargeable
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We are on an exciting journey of making more from less - designing all of our products to have circular
capabilities, and aiming to use only renewable or recycled materials by 2030.
What transforming into a circular business means to IKEA
Becoming climate positive
Our aim is to become climate positive by 2030, reducing more greenhouse gas emissions in absolute
terms than the IKEA value chain emits while growing the IKEA business.
What becoming climate positive means to IKEA
Responsible sourcing
The IKEA business aims to assess materials as holistically as possible. That means taking into account all
relevant aspects, including climate footprint, water use, biodiversity impact, land use, and human rights
impact, among others.
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How to buy IKEA products from a different
Ordering IKEA furniture from abroad is not only easy, but also really safe, since we take full responsibility
for the international delivery. Our International Sales Department in Delft, the Netherlands helps to
furnish apartments, hotels, offices, schools, restaurants and houses all over the world. Whether you are in
Colombia, Argentina or Algeria, we do our best to meet your bulk quantity needs. Follow the steps below @
or contact us to see if we can find solutions for you.
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|- About us Life athome Behind the scenes Sustainability Work withus Newsroom Q Shop at IKEA
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About us Life at home Behind the scenes Explore other sites
The history of IKEA Our curiosity box Products and design Shop at IKEA
The IKEA way of retail How we work Innovation and technology IKEA Museum
Year in review Co-creation Our commitments IKEA Social Entrepreneurship
The IKEA point of view IKEA Foundation
IKEA Supplier portal (log-in)
Sustainability Work with us Newsroom Inter IKEA Group
Healthy and sustainable living Work at IKEA Publications
Recycled polyester For suppliers Images and videos
Transforming into a circular business Spokespersons
Becoming climate positive Subscribe
Responsible sourcing
Fair and equal
Events Contact us
|- About us Life athome Behind the scenes Sustainability Work withus Newsroom Q Shop at IKEA
3. Choose your products
All the products shown on IKEA.nl can be ordered. Create an IKEA family account and then make a
shopping list. Once you are done, confirm your shopping list by sending your account details to
our International Sales Department. We will then be able to retrieve all the items that you have saved in
your shopping list. Make sure to review the warranty (PDF, 58KB) before completing your order.
4. Receive your shipping quote and timeline
We will then provide you with a quote for a 20\40 ft. container (one or more) from the Netherlands to the
destination port. If you choose to use the services of one of our shipping partners, the costs will be added
to your shopping list. Please look at our Terms and conditions (PDF, 0.8MB).
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p::ellelgllogo—print socks Size M )
tity 1 16.00
FARFETCH ID 18453328 Quantity $
® Changed your mind?
Some of our partners don't accept order cancellations. Don't worry, you'll still
be able to return your items if you change your mind. Read our Returns &
Refunds policy,
[ Delivery address
If you need to change the delivery address for your order you can do so before it's prepared.
John Smith 1226 University Dr United States
Ch Add
Number of items 1item
Items total $16.00
Delivery $24.00
Total USD $16.00
|Women  Men  Kids FARFETCH £ 0 Johnsmith Q M
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MY ACCOUNT Orders & Returns

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Address book Order date Order number Status +

09-01-2023 JCSEAA o Order in progress

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|Women  Men  Kids FARFETCH £ 0 Johnsmith Q M
Sale  NewlIn ShopBy Brands Clothing Shoes Sneakers Bags Accessories Watches Search Q
MY ACCOUNT Orders & Returns
Orders & Returns
Orders Returns
Account credit —
Account details Track your orders, request a return or check your order history
Address book Order date Order number Status
09-01-2023 JCSEAA o Order in progress
Shopping preferences
Communication preferences ) . .
@ Return to PAUL SMITH UK WH, United Kingdom Estimated between Monday, Jan 1 and
Refer a friend
Reviewing
Connected services ———————————————————————
Paul Smith
p::ellerzllogo—print socks Size M )
tity 1 16.00
FARFETCH ID 18453328 Quantity $
® Changed your mind?
Some of our partners don't accept order cancellations. Don't worry, you'll still
be able to return your items if you change your mind. Read our Returns &
Refunds policy,
[ Delivery address
If you need to change the delivery address for your order you can do so before it's prepared.
N D o
|Women  Men  Kids FARFETCH £ 0 Johnsmith Q M
Sale  NewlIn ShopBy Brands Clothing Shoes Sneakers Bags Accessories Watches Search Q
MY ACCOUNT Orders & Returns
Orders & Returns
Orders Returns
Account credit —
Account details Track your orders, request a return or check your order history
Address book Order date Order number Status
09-01-2023 JCSEAA o Order in progress
Shopping preferences
Communication preferences ) .
@ Return to PAUL SMITH UK WH, United Kingdom
Refer a friend
Connected services
Order cancelled
Paul Smith
p::ellerzllogo—print socks Size M
tity 1 16.00
) FARFETCH ID 18453328 Quantity $
[ Delivery address
If you need to change the delivery address for your order you can do so before it's prepared.
John Smith 1226 University Dr United States
94025 Menlo Park
|Women  Men  Kids FARFETCH £ 0 Johnsmith Q M
Sale  NewlIn ShopBy Brands Clothing Shoes Sneakers Bags Accessories Watches Search Q
Paul Smith
. Size M
panelled logo-print socks .
Quantity 1
b FARFETCH ID 18453328
[ Delivery address
If you need to change the delivery address for your order you can do so before it's prepared.
John Smith 1226 University Dr United States
94025 Menlo Park
Number of items 1item
Items total $16.00
Delivery $24.00
Original total USD $41.50
@ Cancelled items
There are cancelled items in this order. We'll refund the price
of these items to your original payment method. Refunds
can take up to 14 days depending on your payment
provider. For more information, read our Returns & Refunds
policy.
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