Even so, if the level of service is unacceptable, and in particular it falls short of the requirements of the Supply of Goods and Services Act 1982, the customer can refuse to pay some or all of a service charge.
即便如此，若服务的水准较差，特别是不符合商品和服务供应法令1982（英语：Supply of Goods and Services Act 1982）的要求，顾客可以拒付部分或者全部的服务费。