Following Davenport's definition of a process we can conclude that a process must have clearly defined boundaries, input and output, that it consists of smaller parts, activities, which are ordered in time and space, that there must be a receiver of the process outcome- a customer - and that the transformation taking place within the process must add customer value.
按照Davenport的过程定义，我们可以得出，一个过程必须具有界定清晰的边界、输入和输出，由小的部分——活动组成，它们在时空中是有序的，还必须有一个过程结果的接收者——客户，同时在过程中发生的转换必须为客户增加价值。