Daily Papers

This study explores the use of LLMs for providing quantitative zero-shot sentiment analysis of implicit software desirability, addressing a critical challenge in product evaluation where traditional review scores, though convenient, fail to capture the richness of qualitative user feedback. Innovations include establishing a method that 1) works with qualitative user experience data without the need for explicit review scores, 2) focuses on implicit user satisfaction, and 3) provides scaled numerical sentiment analysis, offering a more nuanced understanding of user sentiment, instead of simply classifying sentiment as positive, neutral, or negative. Data is collected using the Microsoft Product Desirability Toolkit (PDT), a well-known qualitative user experience analysis tool. For initial exploration, the PDT metric was given to users of two software systems. PDT data was fed through several LLMs (Claude Sonnet 3 and 3.5, GPT4, and GPT4o) and through a leading transfer learning technique, Twitter-Roberta-Base-Sentiment, and Vader, a leading sentiment analysis tool. Each system was asked to evaluate the data in two ways, by looking at the sentiment expressed in the PDT word/explanation pairs; and by looking at the sentiment expressed by the users in their grouped selection of five words and explanations, as a whole. Each LLM provided a sentiment score, its confidence (low, medium, high) in the score, and an explanation of the score. All LLMs tested were able to statistically detect user sentiment from the users' grouped data, whereas TRBS and Vader were not. The confidence and explanation of confidence provided by the LLMs assisted in understanding user sentiment. This study adds deeper understanding of evaluating user experiences, toward the goal of creating a universal tool that quantifies implicit sentiment.

Recent research on explainable recommendation generally frames the task as a standard text generation problem, and evaluates models simply based on the textual similarity between the predicted and ground-truth explanations. However, this approach fails to consider one crucial aspect of the systems: whether their outputs accurately reflect the users' (post-purchase) sentiments, i.e., whether and why they would like and/or dislike the recommended items. To shed light on this issue, we introduce new datasets and evaluation methods that focus on the users' sentiments. Specifically, we construct the datasets by explicitly extracting users' positive and negative opinions from their post-purchase reviews using an LLM, and propose to evaluate systems based on whether the generated explanations 1) align well with the users' sentiments, and 2) accurately identify both positive and negative opinions of users on the target items. We benchmark several recent models on our datasets and demonstrate that achieving strong performance on existing metrics does not ensure that the generated explanations align well with the users' sentiments. Lastly, we find that existing models can provide more sentiment-aware explanations when the users' (predicted) ratings for the target items are directly fed into the models as input. We will release our code and datasets upon acceptance.

Task-oriented dialogue (ToD) systems are designed to help users achieve specific goals through natural language interaction. While recent advances in large language models (LLMs) have significantly improved linguistic fluency and contextual understanding, building effective and emotionally intelligent ToD systems remains a complex challenge. Effective ToD systems must optimise for task success, emotional understanding and responsiveness, and precise information conveyance, all within inherently noisy and ambiguous conversational environments. In this work, we investigate architectural, representational, optimisational as well as emotional considerations of ToD systems. We set up systems covering these design considerations with a challenging evaluation environment composed of a natural-language user simulator coupled with an imperfect natural language understanding module. We propose LUSTER, an LLM-based Unified System for Task-oriented dialogue with End-to-end Reinforcement learning with both short-term (user sentiment) and long-term (task success) rewards. Our findings demonstrate that combining LLM capability with structured reward modelling leads to more resilient and emotionally responsive ToD systems, offering a practical path forward for next-generation conversational agents.

Parody is an emerging phenomenon on social media, where individuals imitate a role or position opposite to their own, often for humor, provocation, or controversy. Detecting and analyzing parody can be challenging and is often reliant on context, yet it plays a crucial role in understanding cultural values, promoting subcultures, and enhancing self-expression. However, the study of parody is hindered by limited available data and deficient diversity in current datasets. To bridge this gap, we built seven parody datasets from both English and Chinese corpora, with 14,755 annotated users and 21,210 annotated comments in total. To provide sufficient context information, we also collect replies and construct user-interaction graphs to provide richer contextual information, which is lacking in existing datasets. With these datasets, we test traditional methods and Large Language Models (LLMs) on three key tasks: (1) parody detection, (2) comment sentiment analysis with parody, and (3) user sentiment analysis with parody. Our extensive experiments reveal that parody-related tasks still remain challenging for all models, and contextual information plays a critical role. Interestingly, we find that, in certain scenarios, traditional sentence embedding methods combined with simple classifiers can outperform advanced LLMs, i.e. DeepSeek-R1 and GPT-o3, highlighting parody as a significant challenge for LLMs.

This research explores the application of large language models (LLMs) to generate synthetic datasets for Product Desirability Toolkit (PDT) testing, a key component in evaluating user sentiment and product experience. Utilizing gpt-4o-mini, a cost-effective alternative to larger commercial LLMs, three methods, Word+Review, Review+Word, and Supply-Word, were each used to synthesize 1000 product reviews. The generated datasets were assessed for sentiment alignment, textual diversity, and data generation cost. Results demonstrated high sentiment alignment across all methods, with Pearson correlations ranging from 0.93 to 0.97. Supply-Word exhibited the highest diversity and coverage of PDT terms, although with increased generation costs. Despite minor biases toward positive sentiments, in situations with limited test data, LLM-generated synthetic data offers significant advantages, including scalability, cost savings, and flexibility in dataset production.

The coronavirus (COVID-19) pandemic has significantly altered our lifestyles as we resort to minimize the spread through preventive measures such as social distancing and quarantine. An increasingly worrying aspect is the gap between the exponential disease spread and the delay in adopting preventive measures. This gap is attributed to the lack of awareness about the disease and its preventive measures. Nowadays, social media platforms (ie., Twitter) are frequently used to create awareness about major events, including COVID-19. In this paper, we use Twitter to characterize public awareness regarding COVID-19 by analyzing the information flow in the most affected countries. Towards that, we collect more than 46K trends and 622 Million tweets from the top twenty most affected countries to examine 1) the temporal evolution of COVID-19 related trends, 2) the volume of tweets and recurring topics in those trends, and 3) the user sentiment towards preventive measures. Our results show that countries with a lower pandemic spread generated a higher volume of trends and tweets to expedite the information flow and contribute to public awareness. We also observed that in those countries, the COVID-19 related trends were generated before the sharp increase in the number of cases, indicating a preemptive attempt to notify users about the potential threat. Finally, we noticed that in countries with a lower spread, users had a positive sentiment towards COVID-19 preventive measures. Our measurements and analysis show that effective social media usage can influence public behavior, which can be leveraged to better combat future pandemics.

Large language models (LLMs) chatbots like ChatGPT are increasingly used for mental health support. They offer accessible, therapeutic support but also raise concerns about misinformation, over-reliance, and risks in high-stakes contexts of mental health. We crowdsource large-scale users' posts from six major social media platforms to examine how people discuss their interactions with LLM chatbots across different mental health conditions. Through an LLM-assisted pipeline grounded in Value-Sensitive Design (VSD), we mapped the relationships across user-reported sentiments, mental health conditions, perspectives, and values. Our results reveal that the use of LLM chatbots is condition-specific. Users with neurodivergent conditions (e.g., ADHD, ASD) report strong positive sentiments and instrumental or appraisal support, whereas higher-risk disorders (e.g., schizophrenia, bipolar disorder) show more negative sentiments. We further uncover how user perspectives co-occur with underlying values, such as identity, autonomy, and privacy. Finally, we discuss shifting from "one-size-fits-all" chatbot design toward condition-specific, value-sensitive LLM design.

Conversational recommender systems (CRSs) are designed to suggest the target item that the user is likely to prefer through multi-turn conversations. Recent studies stress that capturing sentiments in user conversations improves recommendation accuracy. However, they employ a single user representation, which may fail to distinguish between contrasting user intentions, such as likes and dislikes, potentially leading to suboptimal performance. To this end, we propose a novel conversational recommender model, called COntrasting user pReference expAnsion and Learning (CORAL). Firstly, CORAL extracts the user's hidden preferences through contrasting preference expansion using the reasoning capacity of the LLMs. Based on the potential preference, CORAL explicitly differentiates the contrasting preferences and leverages them into the recommendation process via preference-aware learning. Extensive experiments show that CORAL significantly outperforms existing methods in three benchmark datasets, improving up to 99.72% in Recall@10. The code and datasets are available at https://github.com/kookeej/CORAL

In the era of pervasive internet use and the dominance of social networks, researchers face significant challenges in Persian text mining including the scarcity of adequate datasets in Persian and the inefficiency of existing language models. This paper specifically tackles these challenges, aiming to amplify the efficiency of language models tailored to the Persian language. Focusing on enhancing the effectiveness of sentiment analysis, our approach employs an aspect-based methodology utilizing the ParsBERT model, augmented with a relevant lexicon. The study centers on sentiment analysis of user opinions extracted from the Persian website 'Digikala.' The experimental results not only highlight the proposed method's superior semantic capabilities but also showcase its efficiency gains with an accuracy of 88.2% and an F1 score of 61.7. The importance of enhancing language models in this context lies in their pivotal role in extracting nuanced sentiments from user-generated content, ultimately advancing the field of sentiment analysis in Persian text mining by increasing efficiency and accuracy.

The rapid integration of generative artificial intelligence into education has driven digital transformation in e-teaching, yet user perceptions of AI educational apps remain underexplored. This study performs a sentiment-driven evaluation of user reviews from top AI ed-apps on the Google Play Store to assess efficacy, challenges, and pedagogical implications. Our pipeline involved scraping app data and reviews, RoBERTa for binary sentiment classification, GPT-4o for key point extraction, and GPT-5 for synthesizing top positive/negative themes. Apps were categorized into seven types (e.g., homework helpers, math solvers, language tools), with overlaps reflecting multifunctional designs. Results indicate predominantly positive sentiments, with homework apps like Edu AI (95.9% positive) and Answer.AI (92.7%) leading in accuracy, speed, and personalization, while language/LMS apps (e.g., Teacher AI at 21.8% positive) lag due to instability and limited features. Positives emphasize efficiency in brainstorming, problem-solving, and engagement; negatives center on paywalls, inaccuracies, ads, and glitches. Trends show that homework helpers outperform specialized tools, highlighting AI's democratizing potential amid risks of dependency and inequity. The discussion proposes future ecosystems with hybrid AI-human models, VR/AR for immersive learning, and a roadmap for developers (adaptive personalization) and policymakers (monetization regulation for inclusivity). This underscores generative AI's role in advancing e-teaching by enabling ethical refinements that foster equitable, innovative environments. The full dataset is available here(https://github.com/erfan-nourbakhsh/GenAI-EdSent).

Sentiment Analysis is one of the most classical and primarily studied natural language processing tasks. This problem had a notable advance with the proposition of more complex and scalable machine learning models. Despite this progress, the Brazilian Portuguese language still disposes only of limited linguistic resources, such as datasets dedicated to sentiment classification, especially when considering the existence of predefined partitions in training, testing, and validation sets that would allow a more fair comparison of different algorithm alternatives. Motivated by these issues, this work analyzes the predictive performance of a range of document embedding strategies, assuming the polarity as the system outcome. This analysis includes five sentiment analysis datasets in Brazilian Portuguese, unified in a single dataset, and a reference partitioning in training, testing, and validation sets, both made publicly available through a digital repository. A cross-evaluation of dataset-specific models over different contexts is conducted to evaluate their generalization capabilities and the feasibility of adopting a unique model for addressing all scenarios.

Social media has become a crucial open-access platform for individuals to express opinions and share experiences. However, leveraging low-resource language data from Twitter is challenging due to scarce, poor-quality content and the major variations in language use, such as slang and code-switching. Identifying tweets in these languages can be difficult as Twitter primarily supports high-resource languages. We analyze Kenyan code-switched data and evaluate four state-of-the-art (SOTA) transformer-based pretrained models for sentiment and emotion classification, using supervised and semi-supervised methods. We detail the methodology behind data collection and annotation, and the challenges encountered during the data curation phase. Our results show that XLM-R outperforms other models; for sentiment analysis, XLM-R supervised model achieves the highest accuracy (69.2\%) and F1 score (66.1\%), XLM-R semi-supervised (67.2\% accuracy, 64.1\% F1 score). In emotion analysis, DistilBERT supervised leads in accuracy (59.8\%) and F1 score (31\%), mBERT semi-supervised (accuracy (59\% and F1 score 26.5\%). AfriBERTa models show the lowest accuracy and F1 scores. All models tend to predict neutral sentiment, with Afri-BERT showing the highest bias and unique sensitivity to empathy emotion. https://github.com/NEtori21/Ride_hailing

User-generated contents (UGCs) on online platforms allow marketing researchers to understand consumer preferences for products and services. With the advance of large language models (LLMs), some studies utilized the models for annotation and sentiment analysis. However, the relationship between the accuracy and the hyper-parameters of LLMs is yet to be thoroughly examined. In addition, the issues of variability and reproducibility of results from each trial of LLMs have rarely been considered in existing literature. Since actual human annotation uses majority voting to resolve disagreements among annotators, this study introduces a majority voting mechanism to a sentiment analysis model using local LLMs. By a series of three analyses of online reviews on restaurant evaluations, we demonstrate that majority voting with multiple attempts using a medium-sized model produces more robust results than using a large model with a single attempt. Furthermore, we conducted further analysis to investigate the effect of each aspect on the overall evaluation.

Sentiment analysis that classifies data into positive or negative has been dominantly used to recognize emotional aspects of texts, despite the deficit of thorough examination of emotional meanings. Recently, corpora labeled with more than just valence are built to exceed this limit. However, most Korean emotion corpora are small in the number of instances and cover a limited range of emotions. We introduce KOTE dataset. KOTE contains 50k (250k cases) Korean online comments, each of which is manually labeled for 43 emotion labels or one special label (NO EMOTION) by crowdsourcing (Ps = 3,048). The emotion taxonomy of the 43 emotions is systematically established by cluster analysis of Korean emotion concepts expressed on word embedding space. After explaining how KOTE is developed, we also discuss the results of finetuning and analysis for social discrimination in the corpus.

Aspect-based sentiment Analysis (ABSA) delves into understanding sentiments specific to distinct elements within textual content. It aims to analyze user-generated reviews to determine a) the target entity being reviewed, b) the high-level aspect to which it belongs, c) the sentiment words used to express the opinion, and d) the sentiment expressed toward the targets and the aspects. While various benchmark datasets have fostered advancements in ABSA, they often come with domain limitations and data granularity challenges. Addressing these, we introduce the OATS dataset, which encompasses three fresh domains and consists of 20,000 sentence-level quadruples and 13,000 review-level tuples. Our initiative seeks to bridge specific observed gaps: the recurrent focus on familiar domains like restaurants and laptops, limited data for intricate quadruple extraction tasks, and an occasional oversight of the synergy between sentence and review-level sentiments. Moreover, to elucidate OATS's potential and shed light on various ABSA subtasks that OATS can solve, we conducted in-domain and cross-domain experiments, establishing initial baselines. We hope the OATS dataset augments current resources, paving the way for an encompassing exploration of ABSA.

Fine-grained sentiment analysis (FSA) aims to extract and summarize user opinions from vast opinionated text. Recent studies demonstrate that large language models (LLMs) possess exceptional sentiment understanding capabilities. However, directly deploying LLMs for FSA applications incurs high inference costs. Therefore, this paper investigates the distillation of fine-grained sentiment understanding from LLMs into small language models (SLMs). We prompt LLMs to examine and interpret the sentiments of given reviews and then utilize the generated content to pretrain SLMs. Additionally, we develop a comprehensive FSA benchmark to evaluate both SLMs and LLMs. Extensive experiments on this benchmark reveal that: (1) distillation significantly enhances the performance of SLMs in FSA tasks, achieving a 6.00\% improvement in F_1-score, and the distilled model can outperform Llama-2-7b with only 220M parameters; (2) distillation equips SLMs with excellent zero-shot sentiment classification capabilities, enabling them to match or even exceed their teacher models. These results suggest that distillation from LLMs is a highly promising direction for FSA. We will release our code, data, and pretrained model weights at https://github.com/HITSZ-HLT/FSA-Distillation.

Aspect-based sentiment analysis (ABSA) is a natural language processing problem that requires analyzing user-generated reviews to determine: a) The target entity being reviewed, b) The high-level aspect to which it belongs, and c) The sentiment expressed toward the targets and the aspects. Numerous yet scattered corpora for ABSA make it difficult for researchers to identify corpora best suited for a specific ABSA subtask quickly. This study aims to present a database of corpora that can be used to train and assess autonomous ABSA systems. Additionally, we provide an overview of the major corpora for ABSA and its subtasks and highlight several features that researchers should consider when selecting a corpus. Finally, we discuss the advantages and disadvantages of current collection approaches and make recommendations for future corpora creation. This survey examines 65 publicly available ABSA datasets covering over 25 domains, including 45 English and 20 other languages datasets.

Aspect-based sentiment analysis (ABSA) is an NLP task that entails processing user-generated reviews to determine (i) the target being evaluated, (ii) the aspect category to which it belongs, and (iii) the sentiment expressed towards the target and aspect pair. In this article, we propose transforming ABSA into an abstract summary-like conditional text generation task that uses targets, aspects, and polarities to generate auxiliary statements. To demonstrate the efficacy of our task formulation and a proposed system, we fine-tune a pre-trained model for conditional text generation tasks to get new state-of-the-art results on a few restaurant domains and urban neighborhoods domain benchmark datasets.

We present ABSApp, a portable system for weakly-supervised aspect-based sentiment extraction. The system is interpretable and user friendly and does not require labeled training data, hence can be rapidly and cost-effectively used across different domains in applied setups. The system flow includes three stages: First, it generates domain-specific aspect and opinion lexicons based on an unlabeled dataset; second, it enables the user to view and edit those lexicons (weak supervision); and finally, it enables the user to select an unlabeled target dataset from the same domain, classify it, and generate an aspect-based sentiment report. ABSApp has been successfully used in a number of real-life use cases, among them movie review analysis and convention impact analysis.

Recent efforts leverage knowledge distillation techniques to develop lightweight and practical sentiment analysis models. These methods are grounded in human-written instructions and large-scale user texts. Despite the promising results, two key challenges remain: (1) manually written instructions are limited in diversity and quantity, making them insufficient to ensure comprehensive coverage of distilled knowledge; (2) large-scale user texts incur high computational cost, hindering the practicality of these methods. To this end, we introduce CompEffDist, a comprehensive and efficient distillation framework for sentiment analysis. Our framework consists of two key modules: attribute-based automatic instruction construction and difficulty-based data filtering, which correspondingly tackle the aforementioned challenges. Applying our method across multiple model series (Llama-3, Qwen-3, and Gemma-3), we enable 3B student models to match the performance of 20x larger teacher models on most tasks. In addition, our approach greatly outperforms baseline methods in data efficiency, attaining the same performance level with only 10% of the data.

The advancement of aspect-based sentiment analysis (ABSA) has urged the lack of a user-friendly framework that can largely lower the difficulty of reproducing state-of-the-art ABSA performance, especially for beginners. To meet the demand, we present \our, a modularized framework built on PyTorch for reproducible ABSA. To facilitate ABSA research, PyABSA supports several ABSA subtasks, including aspect term extraction, aspect sentiment classification, and end-to-end aspect-based sentiment analysis. Concretely, PyABSA integrates 29 models and 26 datasets. With just a few lines of code, the result of a model on a specific dataset can be reproduced. With a modularized design, PyABSA can also be flexiblely extended to considered models, datasets, and other related tasks. Besides, PyABSA highlights its data augmentation and annotation features, which significantly address data scarity. All are welcome to have a try at https://github.com/yangheng95/PyABSA.

In this paper, we introduce the task of targeted aspect-based sentiment analysis. The goal is to extract fine-grained information with respect to entities mentioned in user comments. This work extends both aspect-based sentiment analysis that assumes a single entity per document and targeted sentiment analysis that assumes a single sentiment towards a target entity. In particular, we identify the sentiment towards each aspect of one or more entities. As a testbed for this task, we introduce the SentiHood dataset, extracted from a question answering (QA) platform where urban neighbourhoods are discussed by users. In this context units of text often mention several aspects of one or more neighbourhoods. This is the first time that a generic social media platform in this case a QA platform, is used for fine-grained opinion mining. Text coming from QA platforms is far less constrained compared to text from review specific platforms which current datasets are based on. We develop several strong baselines, relying on logistic regression and state-of-the-art recurrent neural networks.

Language varies across users and their interested fields in social media data: words authored by a user across his/her interests may have different meanings (e.g., cool) or sentiments (e.g., fast). However, most of the existing methods to train user embeddings ignore the variations across user interests, such as product and movie categories (e.g., drama vs. action). In this study, we treat the user interest as domains and empirically examine how the user language can vary across the user factor in three English social media datasets. We then propose a user embedding model to account for the language variability of user interests via a multitask learning framework. The model learns user language and its variations without human supervision. While existing work mainly evaluated the user embedding by extrinsic tasks, we propose an intrinsic evaluation via clustering and evaluate user embeddings by an extrinsic task, text classification. The experiments on the three English-language social media datasets show that our proposed approach can generally outperform baselines via adapting the user factor.

The emergence of decentralized social media platforms presents new opportunities and challenges for real-time analysis of public discourse. This study introduces CognitiveSky, an open-source and scalable framework designed for sentiment, emotion, and narrative analysis on Bluesky, a federated Twitter or X.com alternative. By ingesting data through Bluesky's Application Programming Interface (API), CognitiveSky applies transformer-based models to annotate large-scale user-generated content and produces structured and analyzable outputs. These summaries drive a dynamic dashboard that visualizes evolving patterns in emotion, activity, and conversation topics. Built entirely on free-tier infrastructure, CognitiveSky achieves both low operational cost and high accessibility. While demonstrated here for monitoring mental health discourse, its modular design enables applications across domains such as disinformation detection, crisis response, and civic sentiment analysis. By bridging large language models with decentralized networks, CognitiveSky offers a transparent, extensible tool for computational social science in an era of shifting digital ecosystems.

We study the problem of opinion highlights generation from large volumes of user reviews, often exceeding thousands per entity, where existing methods either fail to scale or produce generic, one-size-fits-all summaries that overlook personalized needs. To tackle this, we introduce OpinioRAG, a scalable, training-free framework that combines RAG-based evidence retrieval with LLMs to efficiently produce tailored summaries. Additionally, we propose novel reference-free verification metrics designed for sentiment-rich domains, where accurately capturing opinions and sentiment alignment is essential. These metrics offer a fine-grained, context-sensitive assessment of factual consistency. To facilitate evaluation, we contribute the first large-scale dataset of long-form user reviews, comprising entities with over a thousand reviews each, paired with unbiased expert summaries and manually annotated queries. Through extensive experiments, we identify key challenges, provide actionable insights into improving systems, pave the way for future research, and position OpinioRAG as a robust framework for generating accurate, relevant, and structured summaries at scale.

Extracting opinions from texts has gathered a lot of interest in the last years, as we are experiencing an unprecedented volume of user-generated content in social networks and other places. A problem that social researchers find in using opinion mining tools is that they are usually behind commercial APIs and unavailable for other languages than English. To address these issues, we present pysentimiento, a multilingual Python toolkit for Sentiment Analysis and other Social NLP tasks. This open-source library brings state-of-the-art models for Spanish and English in a black-box fashion, allowing researchers to easily access these techniques.

Generating natural language explanations for recommendations has become increasingly important in recommender systems. Traditional approaches typically treat user reviews as ground truth for explanations and focus on improving review prediction accuracy by designing various model architectures. However, due to limitations in data scale and model capability, these explanations often fail to meet key user-centric aspects such as factuality, personalization, and sentiment coherence, significantly reducing their overall helpfulness to users. In this paper, we propose a novel paradigm that refines initial explanations generated by existing explainable recommender models during the inference stage to enhance their quality in multiple aspects. Specifically, we introduce a multi-agent collaborative refinement framework based on large language models. To ensure alignment between the refinement process and user demands, we employ a plan-then-refine pattern to perform targeted modifications. To enable continuous improvements, we design a hierarchical reflection mechanism that provides feedback on the refinement process from both strategic and content perspectives. Extensive experiments on three datasets demonstrate the effectiveness of our framework.

This study presents a hybrid framework for predicting movie success. The framework integrates multi-task learning (MTL), GPT-based sentiment analysis, and Susceptible-Infected-Recovered (SIR) propagation modeling. The study examines limitations in existing approaches. It models static production attributes, information dissemination, and audience sentiment at the same time. The framework uses 5,840 films from 2004 to 2024 and approximate 300,000 user reviews. It shows predictive performance with classification accuracy of 0.964 and regression metrics of MAE 0.388. Ablation analysis indicates component interactions. Selective feature combinations perform better than the comprehensive model. This result questions assumptions about feature integration. The model shows virality patterns between successful and unsuccessful films. Innovations include epidemiological modeling for information diffusion, multidimensional sentiment features from GPT-based analysis, and a shared representation architecture that optimizes multiple success metrics. The framework provides applications in the film production lifecycle. It also contributes to understanding how audience engagement leads to commercial outcomes.

The pervasive use of the Internet and social media introduces significant challenges to automated sentiment analysis, particularly for sarcastic expressions in user-generated content. Sarcasm conveys negative emotions through ostensibly positive or exaggerated language, complicating its detection within natural language processing tasks. To address this, we propose an innovative sarcasm detection model integrating Convolutional Neural Networks (CNN), Gated Recurrent Units (GRU), Long Short-Term Memory (LSTM), and Multi-Head Attention mechanisms. The CNN component captures local n-gram features, while GRU and LSTM layers model sequential dependencies and contextual information. Multi-Head Attention enhances the model's focus on relevant parts of the input, improving interpretability. Experiments on two sarcasm detection datasets, Headlines and Riloff, demonstrate that the model achieves an accuracy of 81.20% and an F1 score of 80.77% on Headlines, and an accuracy of 79.72% with an F1 score of 61.39% on Riloff, outperforming traditional models. These results validate the effectiveness of our hybrid approach for sarcasm detection in social media texts.

In the online world, Machine Translation (MT) systems are extensively used to translate User-Generated Text (UGT) such as reviews, tweets, and social media posts, where the main message is often the author's positive or negative attitude towards the topic of the text. However, MT systems still lack accuracy in some low-resource languages and sometimes make critical translation errors that completely flip the sentiment polarity of the target word or phrase and hence delivers a wrong affect message. This is particularly noticeable in texts that do not follow common lexico-grammatical standards such as the dialectical Arabic (DA) used on online platforms. In this research, we aim to improve the translation of sentiment in UGT written in the dialectical versions of the Arabic language to English. Given the scarcity of gold-standard parallel data for DA-EN in the UGT domain, we introduce a semi-supervised approach that exploits both monolingual and parallel data for training an NMT system initialised by a cross-lingual language model trained with supervised and unsupervised modeling objectives. We assess the accuracy of sentiment translation by our proposed system through a numerical 'sentiment-closeness' measure as well as human evaluation. We will show that our semi-supervised MT system can significantly help with correcting sentiment errors detected in the online translation of dialectical Arabic UGT.

Instant messaging has become a predominant form of communication, with texts and emoticons enabling users to express emotions and ideas efficiently. Emoticons, in particular, have gained significant traction as a medium for conveying sentiments and information, leading to the growing importance of emoticon retrieval and recommendation systems. However, one of the key challenges in this area has been the absence of datasets that capture both the temporal dynamics and user-specific interactions with emoticons, limiting the progress of personalized user modeling and recommendation approaches. To address this, we introduce the emoticon dataset, a comprehensive resource that includes time-based data along with anonymous user identifiers across different conversations. As the largest publicly accessible emoticon dataset to date, it comprises 22K unique users, 370K emoticons, and 8.3M messages. The data was collected from a widely-used messaging platform across 67 conversations and 720 hours of crawling. Strict privacy and safety checks were applied to ensure the integrity of both text and image data. Spanning across 10 distinct domains, the emoticon dataset provides rich insights into temporal, multilingual, and cross-domain behaviors, which were previously unavailable in other emoticon-based datasets. Our in-depth experiments, both quantitative and qualitative, demonstrate the dataset's potential in modeling user behavior and personalized recommendation systems, opening up new possibilities for research in personalized retrieval and conversational AI. The dataset is freely accessible.

User engagement on social media platforms is influenced by historical context, time constraints, and reward-driven interactions. This study presents an agent-based simulation approach that models user interactions, considering past conversation history, motivation, and resource constraints. Utilizing German Twitter data on political discourse, we fine-tune AI models to generate posts and replies, incorporating sentiment analysis, irony detection, and offensiveness classification. The simulation employs a myopic best-response model to govern agent behavior, accounting for decision-making based on expected rewards. Our results highlight the impact of historical context on AI-generated responses and demonstrate how engagement evolves under varying constraints.

In software engineering chatrooms, communication is often hindered by imprecise questions that cannot be answered. Recognizing key entities can be essential for improving question clarity and facilitating better exchange. However, existing research using natural language processing techniques often overlooks these software-specific nuances. In this paper, we introduce Software-specific Named Entity Recognition, Intent Detection, and Resolution Classification (SENIR), a labeling approach that leverages a Large Language Model to annotate entities, intents, and resolution status in developer chatroom conversations. To offer quantitative guidance for improving question clarity and resolvability, we build a resolution prediction model that leverages SENIR's entity and intent labels along with additional predictive features. We evaluate SENIR on the DISCO dataset using a subset of annotated chatroom dialogues. SENIR achieves an 86% F-score for entity recognition, a 71% F-score for intent detection, and an 89% F-score for resolution status classification. Furthermore, our resolution prediction model, tested with various sampling strategies (random undersampling and oversampling with SMOTE) and evaluation methods (5-fold cross-validation, 10-fold cross-validation, and bootstrapping), demonstrates AUC values ranging from 0.7 to 0.8. Key factors influencing resolution include positive sentiment and entities such as Programming Language and User Variable across multiple intents, while diagnostic entities are more relevant in error-related questions. Moreover, resolution rates vary significantly by intent: questions about API Usage and API Change achieve higher resolution rates, whereas Discrepancy and Review have lower resolution rates. A Chi-Square analysis confirms the statistical significance of these differences.

Recent works demonstrate that using reinforcement learning (RL) with quality rewards can enhance the quality of generated images in text-to-image (T2I) generation. However, a simple aggregation of multiple rewards may cause over-optimization in certain metrics and degradation in others, and it is challenging to manually find the optimal weights. An effective strategy to jointly optimize multiple rewards in RL for T2I generation is highly desirable. This paper introduces Parrot, a novel multi-reward RL framework for T2I generation. Through the use of the batch-wise Pareto optimal selection, Parrot automatically identifies the optimal trade-off among different rewards during the RL optimization of the T2I generation. Additionally, Parrot employs a joint optimization approach for the T2I model and the prompt expansion network, facilitating the generation of quality-aware text prompts, thus further enhancing the final image quality. To counteract the potential catastrophic forgetting of the original user prompt due to prompt expansion, we introduce original prompt centered guidance at inference time, ensuring that the generated image remains faithful to the user input. Extensive experiments and a user study demonstrate that Parrot outperforms several baseline methods across various quality criteria, including aesthetics, human preference, image sentiment, and text-image alignment.

Content moderation is a global challenge, yet major tech platforms prioritize high-resource languages, leaving low-resource languages with scarce native moderators. Since effective moderation depends on understanding contextual cues, this imbalance increases the risk of improper moderation due to non-native moderators' limited cultural understanding. Through a user study, we identify that non-native moderators struggle with interpreting culturally-specific knowledge, sentiment, and internet culture in the hate speech moderation. To assist them, we present LLM-C3MOD, a human-LLM collaborative pipeline with three steps: (1) RAG-enhanced cultural context annotations; (2) initial LLM-based moderation; and (3) targeted human moderation for cases lacking LLM consensus. Evaluated on a Korean hate speech dataset with Indonesian and German participants, our system achieves 78% accuracy (surpassing GPT-4o's 71% baseline), while reducing human workload by 83.6%. Notably, human moderators excel at nuanced contents where LLMs struggle. Our findings suggest that non-native moderators, when properly supported by LLMs, can effectively contribute to cross-cultural hate speech moderation.

Hashtag segmentation is the task of breaking a hashtag into its constituent tokens. Hashtags often encode the essence of user-generated posts, along with information like topic and sentiment, which are useful in downstream tasks. Hashtags prioritize brevity and are written in unique ways -- transliterating and mixing languages, spelling variations, creative named entities. Benchmark datasets used for the hashtag segmentation task -- STAN, BOUN -- are small in size and extracted from a single set of tweets. However, datasets should reflect the variations in writing styles of hashtags and also account for domain and language specificity, failing which the results will misrepresent model performance. We argue that model performance should be assessed on a wider variety of hashtags, and datasets should be carefully curated. To this end, we propose HashSet, a dataset comprising of: a) 1.9k manually annotated dataset; b) 3.3M loosely supervised dataset. HashSet dataset is sampled from a different set of tweets when compared to existing datasets and provides an alternate distribution of hashtags to build and validate hashtag segmentation models. We show that the performance of SOTA models for Hashtag Segmentation drops substantially on proposed dataset, indicating that the proposed dataset provides an alternate set of hashtags to train and assess models.

We study improving social conversational agents by learning from natural dialogue between users and a deployed model, without extra annotations. To implicitly measure the quality of a machine-generated utterance, we leverage signals like user response length, sentiment and reaction of the future human utterances in the collected dialogue episodes. Our experiments use the publicly released deployment data from BlenderBot (Xu et al., 2023). Human evaluation indicates improvements in our new models over baseline responses; however, we find that some proxy signals can lead to more generations with undesirable properties as well. For example, optimizing for conversation length can lead to more controversial or unfriendly generations compared to the baseline, whereas optimizing for positive sentiment or reaction can decrease these behaviors.

Large pre-trained language models (LMs) such as GPT-3 have acquired a surprising ability to perform zero-shot learning. For example, to classify sentiment without any training examples, we can "prompt" the LM with the review and the label description "Does the user like this movie?", and ask whether the next word is "yes" or "no". However, the next word prediction training objective is still misaligned with the target zero-shot learning objective. To address this weakness, we propose meta-tuning, which directly optimizes the zero-shot learning objective by fine-tuning pre-trained language models on a collection of datasets. We focus on classification tasks, and construct the meta-dataset by aggregating 43 existing datasets and annotating 441 label descriptions in a question-answering (QA) format. When evaluated on unseen tasks, meta-tuned models outperform a same-sized QA model and the previous SOTA zero-shot learning system based on natural language inference. Additionally, increasing parameter count from 220M to 770M improves AUC-ROC scores by 6.3%, and we forecast that even larger models would perform better. Therefore, measuring zero-shot learning performance on language models out-of-the-box might underestimate their true potential, and community-wide efforts on aggregating datasets and unifying their formats can help build models that answer prompts better.

Multi-modal AI systems will likely become a ubiquitous presence in our everyday lives. A promising approach to making these systems more interactive is to embody them as agents within physical and virtual environments. At present, systems leverage existing foundation models as the basic building blocks for the creation of embodied agents. Embedding agents within such environments facilitates the ability of models to process and interpret visual and contextual data, which is critical for the creation of more sophisticated and context-aware AI systems. For example, a system that can perceive user actions, human behavior, environmental objects, audio expressions, and the collective sentiment of a scene can be used to inform and direct agent responses within the given environment. To accelerate research on agent-based multimodal intelligence, we define "Agent AI" as a class of interactive systems that can perceive visual stimuli, language inputs, and other environmentally-grounded data, and can produce meaningful embodied action with infinite agent. In particular, we explore systems that aim to improve agents based on next-embodied action prediction by incorporating external knowledge, multi-sensory inputs, and human feedback. We argue that by developing agentic AI systems in grounded environments, one can also mitigate the hallucinations of large foundation models and their tendency to generate environmentally incorrect outputs. The emerging field of Agent AI subsumes the broader embodied and agentic aspects of multimodal interactions. Beyond agents acting and interacting in the physical world, we envision a future where people can easily create any virtual reality or simulated scene and interact with agents embodied within the virtual environment.

Tips, as a compacted and concise form of reviews, were paid less attention by researchers. In this paper, we investigate the task of tips generation by considering the `persona' information which captures the intrinsic language style of the users or the different characteristics of the product items. In order to exploit the persona information, we propose a framework based on adversarial variational auto-encoders (aVAE) for persona modeling from the historical tips and reviews of users and items. The latent variables from aVAE are regarded as persona embeddings. Besides representing persona using the latent embeddings, we design a persona memory for storing the persona related words for users and items. Pointer Network is used to retrieve persona wordings from the memory when generating tips. Moreover, the persona embeddings are used as latent factors by a rating prediction component to predict the sentiment of a user over an item. Finally, the persona embeddings and the sentiment information are incorporated into a recurrent neural networks based tips generation component. Extensive experimental results are reported and discussed to elaborate the peculiarities of our framework.

Large language models are limited by challenges in factuality and hallucinations to be directly employed off-the-shelf for judging the veracity of news articles, where factual accuracy is paramount. In this work, we propose DELL that identifies three key stages in misinformation detection where LLMs could be incorporated as part of the pipeline: 1) LLMs could generate news reactions to represent diverse perspectives and simulate user-news interaction networks; 2) LLMs could generate explanations for proxy tasks (e.g., sentiment, stance) to enrich the contexts of news articles and produce experts specializing in various aspects of news understanding; 3) LLMs could merge task-specific experts and provide an overall prediction by incorporating the predictions and confidence scores of varying experts. Extensive experiments on seven datasets with three LLMs demonstrate that DELL outperforms state-of-the-art baselines by up to 16.8\% in macro f1-score. Further analysis reveals that the generated reactions and explanations are greatly helpful in misinformation detection, while our proposed LLM-guided expert merging helps produce better-calibrated predictions.